The SE Health Clinical Practice Resource Team (CPRT) is complementing SE Health’s exceptional care at home and taking virtual care to new heights, focusing on patience outcomes and experience and enhancing patient care at every turn.
Peer-to-Peer Clinical Team Continued from page 41 Collaboration is key and within a short time we can personalize the care for the patient and ensure they have the best possible resources. Having the support of a virtual team keeps everything moving and complements the ongoing excellence of our home care program.” As a leader in best practices for living and aging well at home, SE Health takes pride in its use of digital technology that enables the CPRT to serve numerous community partners and programs by promoting collaboration that puts the patients at the forefront. Some of these partners include prominent health care centres where
SE Health collaborates with in-hospital teams that enable frontline workers to enhance patient care, ensuring
Helping people live with independence, dignity and in comfort since 1925. • Nursing • Physio and other therapies • Personal care and support • Homemaking
Also specializing in:
• Palliative support needs • Dementia care • Respite • Wound care
42 HOSPITAL NEWS NOVEMBER 2019
a seamless transition for patients from hospital to home. “When patients are discharged from the hospital, they are given a discharge kit that includes a tablet, armed with software that allows us to collect information about their health status when we aren’t there,” says Salazar. “They fill out questionnaires about their symptoms and use a bluetooth-enabled blood pressure cuff to record their vitals. When the visiting nurse arrives, they deliver the exceptional SE Health ‘home care’ experience but can also call in to the CPRT if they have questions or need additional support.” SE Health is also practicing clinician-to-clinician support outside of the CPRT. At a Hamilton-area health care centre, SE Health utilizes video conferencing between physiotherapists (in hospital) and physiotherapy assistants who are in a patient’s home. “Virtual care is the cornerstone of our commitment to digital health; and looking for better ways to provide care is part of our DNA,” says Arslan Idrees, SE Health’s Digital Transformation Officer. “The key question that we continue to ask ourselves daily: how can we enhance people-centered care that we have been
delivering for over 110 years? By using digital as a foundation and focusing on state-of-the-art technology,” he adds. “Virtual care is about sharing the right information at the right time and enhancing the ability of all members in the circle of care (including patients and their caregivers) to make better decisions.” With better outcomes as the focus, SE Health hopes to expand the CPRT to include other services: “We are on an upward growth trajectory to build around our existing virtual care service,” adds Idrees. “We are looking forward to introducing numerous new digitally enabled services to meet and exceed the care needs across the country.” For Curtis, delivering exceptional care matters; and working with a team to maximize the use of technology ensures that SE Health remains focused on patient outcomes and experience. “With our CPRT and beyond, we are providing a unique care experience at SE Health and making the transition from hospital to home easier for patients and their families. I love my job,” says Curtis. “We are also supporting our frontline staff which fosters a wonderful culture of teamwork. EveryH one benefits.” ■
Sarah Quadri is Head of Communications at SE Health. www.hospitalnews.com
Focus: Technology and Innovation in Healthcare, Patient Experience, Pharmacy and Annual MedTech Supplement.