Hollyburn Community Services Society 2022-23 Annual Report

Message from the Executive Director

As we wrapped up the 2022-2023 fiscal year, it was our first year since 2020 that COVID did not play a significant role in how we provide our services. It created an opportunity to reflect on those past few years with full credit going to our staff who remained flexible, were able and willing to pivot in how they delivered services, and never once lost sight of the critical role they play in our community, helping vulnerable youth, seniors, and families.

We are now seeing the full impact of the pandemic. Never have we witnessed the complexities and mental health issues we see across all programs, the challenges those on limited incomes face making ends meet, and the increased homelessness and housing instability. Desperate people, families, and neighbours are looking to us to help. And because our community walked this journey with us, we could offer the assistance that so many required, thanks to the support of our partners, funders, and donors Their generosity has been humbling. Alan Kwinter, our founding board chair for 19 years, has stepped into a past chair role and handed the baton to Nancy Farran, Hollyburn’s newest board chair.Alan saw and realized an organization’s vision that could fill much-needed community gaps and help create a legacy of quality service across the North Shore. His dedication to giving and helping others supported the development of a strong and active Board.

This past year brought in new programs, such as ReWired, an employment and work experience program created for youth to pursue careers in the skilled trades. Funding through the Women and Gender Equality Program has created an opportunity to trial an evidence-based program that looks at the impact of immediate counselling on people experiencing gender-based violence. To ensure success for the clients that we have housed, we created a Tenant Support Worker.

Our Board of Directors convened to update our Strategic Plan, creating a pathway of quality, ingenuity, and community compassion in everything we do. Within that retreat, we began planning for this fiscal year as we look toward a year-long celebration of our 20th anniversary.

Looking forward, we have so much to celebrate. In our 2024-25 fiscal year, we will see more much-needed housing through partnerships with Sanford Housing and the District of West Vancouver. We will host celebrations as we reflect on our past twenty years and envision our next twenty years, where we hope to continue our work to support those facing adversities in our community with the energy, compassion, and leadership we have for the past twenty years.

Respectfully,

Nanette Taylor

Board of Directors

Missing: Paul Tutsch (Director-at-Large)

Board Committees:

External Relations: Kevin Evans, Committee Chair

Housing: Jason Wexler, Committee Chair

Finance and Investments: Robert Tanaka, Committee Chair

Governance: Lynn Green, Committee Chair

Philanthropy Council: Nancy Farran,

Financials

EXPENSES $3,606,829 REVENUES $3,610,250

Wages & Benefits

Donations Gaming

Society Admin Fees and Rent

Government Contracts Grants

Miscellaneous Income

Participant Costs

Admin Costs

Facilities

Contract Fees

Program Costs

Front row: Alan Kwinter (Past Chair), Nancy Farran, Chair

Back row: Deborah Baker (Director-at-Large), Lynn Green (Directorat-Large), Michael Thorne (Secretary), Kevin Evans (Co-Vice Chair), David Ayriss (Co-Vice Chair), Deborah Baker (Director-at-Large)

Committee Chair

Who We Are

Hollyburn continues to evolve to best meet the needs of our North Shore youth, seniors, and families who face adversities due to housing instability, poverty, violence, and other social issues. We do this by asking questions and listening to their feedback and needs and from there we develop programs and services to fill those gaps. Our work aligns with our core values as we:

Serve with Integrity by providing a continuum of services that are proven effective through research, measured outcomes, and exceeding industry standards of practice.

Honour Diverse Perspectives by seeking and valuing input from all including those receiving, delivering, and having stakeholder interest in our services and programs.

Nurture a Community Of Caring by engaging and connecting our clients with common values and interests to empower, strengthen, and support their capacity, hear their voices, and promote their development, inclusion, dignity, and respect.

Lead the Way by meeting the emerging needs of our clients by creating services, accommodating personal circumstances, developing innovative programming, and striving for industry excellence.

Our Work in the Community

Many members in our community face housing instability, struggle to put food on the table, experience paralyzing anxiety, depression and feel unsafe.

Working through a housing crisis, unprecedented food and living costs, barriers to medical support and increased violence, Hollyburn breaks down these barriers to help those most vulnerable to stabilize their lives, build resiliency and move forward in a positive way.

We work with youth, seniors and families to flee homelessness and housing instability through a continuum of housing programs, such as our youth and senior safe houses, transitional housing programs, and support to secure sustainable housing.

We empower marginalized youth in our employment and our Youth Education Navigator programs to ensure a future of lifelong success.

We offer free counselling to support our community members torecover from the trauma they have experienced.

We support any individual or family who has experienced relationship violence, family violence, sexualized assault or criminal harassment. During our 2022-2023 fiscal year, over 900 youth, seniors, individuals, and families came to Hollyburn for assistance.

2022-23 Highlights

► Alan Kwinter stepped down as Board Chair after 19 years of leadership and founding chair. Alan continues the board as past chair.

► Nancy Farran was elected as Board Chair.

► The Board launches a Philanthropic Council

► A new Tenant Support Worker (TSW) position was created.

► Our partnership with SFU Renewable Cities and CMHC’s Solutions Lab continued to explore hidden housing solutions for seniors.

► Our research with Roots & Rivers Consulting completed a yearlong community-engaged research project that identified how North Shore service providers can better support BIPOC women+ who are at risk of or experiencing gender-based violence.

► In partnership with the City of North Vancouver and the NS Emergency Services, we supported residents impacted by two City of North Vancouver apartment building fires with rent supplements, trauma-informed counselling, and support to secure new housing.

► With provincial funding, we launched Rewired, a classroom and work-experience program supporting marginalized youth to explore skilled trades.

► With funding from the Department for Women and Gender Equality, we launched a Promising Practice project that offers an Intensive Triage and Wraparound Support Program for Victims of Gender-Based Violence.

I didn’t want to have to go to court. I didn’t want to have to tell my story again. The only thing that kept me going was knowing that I would see Queenie and she would help to absorb my pain.

-Victim Testimonial

Testimonials

I have never been treated so respectfully. The people at Hollyburn go above and beyond.

-Senior Testimonial

Whenever I speak to my worker, my anxiety is so much better! She listens and assures me she will support me whatever my decision is.

-Victim Testimonial

... there were times when I felt completely isolated. I remember sitting in my room, shedding tears a few times, and property managers were there beside me, providing comfort and helping me find the strength to carry on.”

-Youth Testimonial

I can’t say enough about all the support I have had from Hollyburn. I have a very limited income and I couldn’t have managed without their help.

-Senior Testimonial

Youth Services

We work from a holistic approach that offers wrap-around services for disadvantaged and vulnerable youth. Through creative and individualized programs designed for their success, we support them through a range of services that transition youth from homelessness up to post-secondary graduation.

Youth Safe House - Life Success Program - Orwell House - Wired 4 Success - RewiredHollyburn Hockey Heroes - Youth Education Navigator

418 youth served during of 2022-23 Fiscal Year

56 boys, girls, and non-binary high school students participated in our Hollyburn Hockey Heroes Program

95 youth were supported to attend post-secondary and advanced training programs.

110 youth participated in the Hockey Heroes Summer Recreation Program

82 youth moved into housing after staying in the Youth Safe House

48 youth explored employment through work experience and classroom instruction in our Wired 4 Success Program

youth graduated from the Life Success Program and are living independently in permanent housing.

17

10 youth were welcomed in the Rewired inaugural launch housing.

Seniors Services

Supporting Seniors to Remain Housed – Outreach Support for Seniors at Housing Risk – Seniors Safe House – Federal Housing First for Chronically Homeless Seniors

Our Seniors Services provides age-appropriate housing outreach support to seniors who are homeless or at risk of housing loss. Services include eviction prevention, one-to-one assistance to find appropriate housing, and assistance completing applications. Connections to community resources, health services, and social inclusion opportunities are facilitated. The program provides education around life skills, social skills, and community resources in individual and group settings.

235 vulnerable seniors were served during our 2022-2023 fiscal year

19 homeless seniors accessed our Seniors Safe House

42 seniors received access to housing

120 seniors were supported to remained housed

$28K in grocery and food security went to support senior clients

Individual and Family Services

Hollyburn Specialized Victim Support offers a range of services to victims of intimate partner violence, family violence, sexual assault, and criminal harassment.

We also offer free, trauma-informed counselling to our clients.

hours were provided by Queenie, our Accredited Facility

436 Dog providing client support in court, interviews and meetings

247 new referrals to our Specialized Victim Services

220 people were served through our Specialized Victim Services program

42 individuals were served through the Intimate Partner Violence Unit

1155 hours of free counselling were provided to 123 individuals

Thank You

to our Donors, Partners, Funders, and Ambassadors

Federal Government

Government of Canada’s Employment & Social Development Canada: Service Canada

Government of Canada’s Reaching Home: Canadian Housing and Mortgage Corporation

Solutions Lab

Canada Summer Jobs

Supports for Students Learning

Government of Canada’s Women and Gender

Equity: Promising Practices

Canada-British Columbia Workforce Development

Agreement-Ministry of Post-Secondary Education and Future Skills

Provincial Government

Vancouver Coastal Health

BC Housing

First Nation Health Authority

Gaming Policy and Enforcement Branch

Ministry of Public Safety and Solicitor General

Local Government

We gratefully acknowledge the support of the City of North Vancouver, the District of North Vancouver and the District of West Vancouver through the Community Grant Program

Foundations

Ames Family Foundation

Aqueduct Foundation

Benefaction Foundation

The Benevity Community Impact Fund

Canadian Parks & Recreation Assn.

Canadian Women’s Foundation

Canadian Tire Jumpstart Charities

Chimp Charitable Impact Foundation

The Co-operators Community Fund

Charity

Djavad Mowafaghian Foundation

Face the World Foundation

The Home Depot Canada Foundation

North Shore Community Foundation

Pacific Blue Cross

Rina M Bidin Foundation

RBC Foundation

Seedlings Foundation

SSQ Foundation

Westminster Foundation

West Vancouver Foundation

Zack Family Foundation Corporations

Anthem Properties

British Pacific Properties

The Federation of Community Social Services of BC

Fidelity Investments Canada

Hollyburn Properties Limited

Joyce Investments LTD

Linda-Joy Lee Physiotherapist Corp.

Lonsdale Capital Corporation

PARC Retirement Living

TD Canada Trust

Unison Doors and Windows

Urban Systems

Vocational Pacific Ltd.

Service Clubs – Churches – Schools

Deep Cove Lions Club

Lynn Valley United Church

Kiwanis Club of West Vancouver

St Andrew’s United Church Women

St Timothy’s Church

Individuals and Families

We have a special place in our hearts for those who honour us with their generous spirit. To each of you, we thank you for your continued support and respect your commitment to assisting those in need of help.