DEAR GUEST
It is our pleasure to welcome you to Holiday Inn Guatemala. Thank you for choosing our Hotel.
We hope that our facility and services meet your expectations. This Guest Services Directory will help you navigate our hotel and help you to have a great stay. Whether your visit with us is for business or pleasure, our staff is committed to provide you the highest level of customer service you have come to expect. It’s our promise to you!
We are here for you. Please dial “0” to contact the Front Desk Staff or the manager on Duty and let us know if there is anything we can provide to make your stay more comfortable and enjoyable. If any part of your stay is not satisfactory, it is our “Hospitality Promise SM” to make it right or your will not pay for that part of the stay.
Again, our warmest welcome and enjoy your stay with us.
Sincerely yours,
Carlos Roesch General Manager
Hospitality Promise
Hotels must participate in the IHG® Clean Promise.
Within two hours of Check in, if a guest reports to the front desk their guest room does not meet the IHG® Clean Promise the hotel must: Confirm the issue and resolve to their satisfaction in the current guest room OR; Offer the guest a room change to another guest room of equal or greater value that meets the IHG® Clean Promise. If the guest opts for a room change, a member of the hotel team must be available to accompany them to the new guest room to ensure the IHG® Clean Promise has been met. If there is not another available guest room of equal or greater value, the hotel team must work with the guest to make it right.
Housekeeping
We
Safety
Currency
Parking
We
Convenience Store
Located
Car Rental Please
Reservations Office
Guest Services (Concierge) The
Ice Dispenser Located
Information
Our Concierge will be happy to assist you..............Ext. 0
Laundry
Laundry bags are located in the closets. Please fill in the laundry form and place it in the bag. Laundry will be picked up from your room at 09:00 hrs, and will be delivered at 17:00 hrs. No dry cleaning service on Sundays and holidays or after 11:00 hrs ............... Ext. 240 y 0
Long Distance Calls
Please contact the Operator or you can make your cal directly from your room ................Ext.0
Wake Up Calls
Please contact the Operator or you can make your cal directly from your room ............................Ext. 0
Medical Services
We have an external service 24 hours a day, to request it please contact the operator. .......................................................... Ext. 0
*US$100.00 charge per visit, or its equivalent in quetzales
Taxi
Service
Please contact our concierge ............................................................ Ext. 0
Credit Card
We honor American Express, Diners Club, Master Card, Visa, JCB and Discovery Card
Drugstore
To order please contact reception .................................................. Ext. 0
Manager on Duty
At your service .............................................................................................. Ext. 3
Gym and Pool
Located in the 4th floor. You can access with your room key. Open from 5:00 to 23:00 hours. Pool towels available inside the gym ............................................ Ext. 8
Pillow Menu
Your bed has been prepared with soft and firm sinthetic pillows but we have other pillows available. To find out about our selection of pillows, or if there’s anything else we can do to make you more comfortable, just give us a call at Guest Service ................................................................................................. Ext. 0
Forget Something? FS
If you forgot to pack any standard toiletry item (toothpaste, toothbrush, razor, shaving cream and comb), just call the front desk and we’ll get you a complimentary replacement righ away .......................................................................................................... Ext. 0
Entertainment
Restaurant
Los Comensales
Located on the second floor of the hotel, offers a variety of international dishes in a casual and elegant atmosphere.
Enjoy our Buffet Breakfast or tempt yourself with the menu. Open everyday from 06:00 to 23:00 hrs. ................................ Ext. 6 y 200
Sonata Bar
Located in the second floor. It is the perfect place to relax and enjoy a nice conversation. We offer a wide variety of national and international drinks and cocktails.
Open from Monday to Saturday from 17:00 a 23:00 hrs ........................................ Ext. 254
Airlines
Aeroméxico
Air Terminal: +502 2385-87555
American Airlines Air Terminal: +502 2331-7458 • +502 2334-1705
Central Office: +502 2422-0000 • +502 2422-0122
Continental Air Terminal: +502 2260-6733/34
Central Office: +502 2385-9610 Toll free: +1-801-8126684
Copa
Air Terminal: +502 2385-8755
Central Office: +502 2385-5555
Delta
Air Terminal: +502 2385-8755
Central Office: +502 2263-0600 Toll free: +1-800-3000005
Grupo Avianca
Air Terminal: +502 2361-55784 • +502 2470-8222 • +502 2361-7313
Central Office Avenida Hincapié: +502 2470-8222
Iberia
Air Terminal: +502 2260-6291 • +502 2260-6331
Central Office: +502 2334-3816
United Airlines
Air Terminal: +502 2232-1994/95
Central Office: +502 2360-3264 Toll Free: +1-800-835-0100
Interjet
Air Terminal: +502 2322-5100 • +502 2322-5098
Central Office: +502 2362-9204
Volaris
Central Office: +502 2301-3939
Alaska Airlines
International Telephone: +206 244-0751 Air Terminal: +502 2362-9204
Spirit Airlines
Central Office: +502 2292-0828
Telephone Instructions
For room to room calls:
Please only dial the room number.
For local calls:
If you wish to make a local call, dial 99 and wait for the tone, then dial the telephone number you want to reach
For international calls:
You can make international phone calls directly from your room.
Person to person calls, or operator assisted calls, please call the Hotel operator dialing “0”.
Instructions
For direct dial international calls, please follow these steps:
1 Dial 99, and wait for the tone dial for an external line.
2 Dial “00”, country code and phone number
Internet Instructions
Locate the IHG One Rewards Free WI-FI network, this automatically directs you to another window where you are asked to enter general data or enter the access code box in the access code box, the code provided upon entry also placed in your key holder and connect or accept.
OUT & ABOUT
Guatemala, Modern and Colonial
Guatemala City, modern and cosmopolitan is the Capital of Guatemala and the colonial City of Antigua, declared a Heritage of Humanity site by UNESCO, make up this magical region of contrasts.
Highlands, Living Mayan Culture
The Guatemalan highland is a region of extraordinary natural beauty and invaluable cultural richness. This region offers a number of options to immerse oneself in the Maya Legacy
Petén, Aventura en el Mundo Maya
This is the region in wich the greatness and splendor of the Mayan Civilization may be appreciated. Visit the fascinating archeological sites of Tikal National Park, declared a Heritage of Humanity Site by UNESCO, Yaxha, Ceibal, Aguateca, Nakum, Topoxte, San Bartolo and the Mirador where the largest pyramid by square meters of construction in the world stands.
Izabal, a Green Caribbean
Izabal, a Green Caribbean has it all. Exhuberant tropical nature surrounds lake Izabal, the largest in the country. The lake flows into Rio Dulce and then into the Caribbean Sea. Live the music and exotic gastronomy of the Garifuna Culture, as welll as the beaches and the spectacular archeological site, Quirigua, declared a heritage of humanity site by UNESCO..
The Verapaces, Natural Paradise
Here you will enjoy the Resplendent Quetzal; the National Bird of Guatemala, visit caverns, coffee plantations and orchid green house, the most important orchid is the Monja Blanca or white Nun, the national flower.
Pacific, Exotic and Diverse
It is surrounded by great volcanic landscapes, beaches of volcanic sand, mangroves and Takalik Abaj and El Baul, important archeological sites. An exotic tropical region characterized by the warmth of the people..
The East, Mystical and Natural
A hot and seductive region. The Sierra de las Minas, the Estanzuela Paleontology Museum and The Basilica of Esquipulas home of the Black Christ are all in this region. It is one of the most splendid forest eco systems that you can imagine.
https://visitguatemala.gt/
RELIGIOUS SERVICES
Adventist
Union of Central America Seventh day Adventist.
1st. Street 18-24, zone 15 Vista Hermosa II
Phone: +502 2365-9071 • +502 2369-1330
Jewish
Hebrew Center
7th. Avenue 13-51, zone 9
Phone: +502 2331-1975
Baptist
Bethania Baptist Church
25th Avenue 25-01, zone 5
Phone: +502 2335-6573
Roman Catholic
La Inmaculada
2nd. Avenue 7-32, zone 10
Phone: +502 2334-5852
Catholic
San Judas Tadeo
10th Street 1-35, zone 14
Phone: +502 2368-2395
Lutheran
Cristo Rey Lutheran Church
4th. Street 2-55, zone 9
Phone: +502 2332-7270
Mormon
Church of Christ of the Saints of the Latter Day
24th Avenue 2-20, zone 15, Vista Hermosa I
Phone: +502 2369-3426
Presbyterian
Central Presbyterian Church
6th. Avenue “A” 4-60, zone 1
Phone: +502 2232-0791 • +502 2232-2832
Union Church
Union Church
12th Street 7-37, zone 9
Phone: +502 2331-6904
Muslim
Baitul Awal Mosque
Carr. Roosevelt k.20.3, zone 1 Mixco Col. Coy
Mezquita Islámica de Guatemala
4th. Street 7-77, zone 9
Phone: +502 2362-5906
WE TAKE CARE OF YOU
SECURITY PROCEDURES IN CASE OF EMERGENCY
To estimulate our guest to keep their good security habits, the hotel suggest the following:
Prepare
Examine the security procedures of the hotel.
Take note of emergency exits, alarms and fire extinguisher systems nearby your room and know how to operate them if necesary. Consult the map in your room. Know how to turn off the air conditioner. Keep your key room with you at all times.
Proceed
If you are certain there is a fire, inmediately call the operator dialing “0”.
In case of fire, place your hand on your door. If it feels hot, DO NOT OPEN IT. If you leave your room, take your key and your identification documents with you and proceed to the nearest emergency exit.
Keep yourself bellow smoke level in the corridor. DO NOT USE THE ELEVATOR.
The emergency exits open to stairs north and south. Enter, close the door behind you and-if possible-leave the building. If you are no able to go down and leave the building. Consider calmly wether you can reach the terrace, or return to your room.
Stay Alive
If you go back to your room, turn the air conditioner off. Wet your bed sheets, seal doors tightly with them.
Cover all crevices wich might let smoke in. Call the operator by dialing numbre “0” and give your room number, keep yourself as low as possible to avoid smoke inhalation.
Place a wet handkerchief over your nose and mouth. If the walls or a door gets hot throw water on them with ice bucket. Keep calm.
Other Instructions
If you are in a public area, take note of the nearest emergency exits. In case of fire or smoke, keep calm. Go to the nearest emergency exit and keep yourself bellow the smoke level.
Security Boxes
The Hotel provides you with in room safe deposit box with no additional charge, located inside the closet. Please read instructions before use. The hotel is not responsible for valuable items left in the room.
Electronic Locks
For your comfort and security our door locks are electronic. The operating instructions are on the key/cards.
Use of the Security Latch
For your own safety, use the security latch provided in the room lock.
TRAVELER SAFETY TIPS
• Do not open the door without verifying who is knocking. If a person claims to be an employee, call the front desk and ask if someone from their staff is supposed to be there.
When returning late in the evening use the main entrance of the hotel. Be observant and look around before entering parking lots.
Close the door securely anytime you are in your room and use all the locking devices provided.
Do not needlessly display guest room key in public or carelessly leave them on the table restaurant or other places where it can be easily stolen.
Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.
Do not invite strangers to your room.
• Place all valuables in the safe deposit box available in your room.
Do not leave valuables in your vehicle.
Check that sliding glass door or windows and connecting room all doors are locked.
• Please report to the management any suspicious activity.
TRAVELERS WITH SPECIAL SKILLS
This Hotel, like all hotels in the Holiday Inn® systems, is commited to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay, please contact the Manager on Duty. If you have further comments regarding your stay, let us know by calling Guest Relations at 1-800-621-0555 (within the U.S. and Cánada).
The Hospitality Promise SM Program and the Holiday Inn® Reservation Promise apply to all guests. If in the future you require an accessible room, you can assist us in meeting your needs by making advance reservations through 1-800-HOLIDAY or 1-800-465-4329, requesting an accessible room and letting the agent know your individual needs.
List of accessibility features
Two reserved parking spaces for persons with special skills.
• Ramp to the parking to the elevator.
Ramp from the drop-off to the lobby.
Two rooms for persons with disabilities with all the comforts for the use of wheelchair. Panic light for hearing impaired.
• Access-ramp for the pool and gym.
ADA Kit for people with hearing disabilities.
Easy access to restaurante, bar, gift shop.
• Bathrooms with access for persons using wheelchairs in lobby area..
Easy access to meeting rooms.
We have wheelchair, cane and crutches for use within the facilities of the hotel.
KIDS STAY AND EAT FOR FREE
SWEET DREAMS START HERE...
Customized your pillow experience
A natural pillow lover? Contact reception Also available in hard or soft
Ever y day, 1,000s of towels are washed unnecessarily at hotels around the world, wasting huge amounts of water and detergent .
If you’re happy to re -use your towel, please hang it on the towel rail.
If you’d like it replaced, please put it on the floor.
Be par t of IHG’s Journey to Tomorrow and help us shape the future of responsible travel. Follow our progress – go.ihg.com/journey
THANK YOU FOR NOT SMOKING
Please be advised that this is a non-smoking room.
A cleaning fee will be charged if smoking is found to have taken place in the room.
NUESTRA PROMESA PARA TI OUR PROMISE
TO YOU
WE WANT YOU TO STAY WITH US AGAIN AND AGAIN
Making your stay a complete sucess is our goal. Just let our Manager on Duty or front desk staff know if any part of your stay isn’t satisfactory. We promise to make it right or you won’t pay for that part of your stay.
This is our commitment yo you.
Your Sincerely,
The General Manager, Holiday Inn Guatemala