H&R_NOV22_WebSingles

NOVEMBER 2022 VOLUME 24 NO. 2

Barter Perrier discuss the consequences of false or misleading advertising AUSTRALIA’S MARKET LEADER Page 45

THE INNOVATIVE MANUFACTURER AT THE FOREFRONT OF GREEN ENERGY GENERATOR PRODUCTS

FEATURES 06 ACA's Jon Davies on Net Zero 16 Kerr's Hire celebrates 40 years

12 Kennards appoints non-exec board director 22 Lessons for Hire Industry from Optus breach 24 HLB Mann offers tips on managing cash flow

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Contents

November 2022 Volume 24 No. 2 HIRE AND RENTAL INDUSTRY ASSOCIATION LTD ABN 70 093 630 847

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HRIA BOARD OF DIRECTORS President Mark Burton | 0407 608 420

PRESIDENTS MESSAGE

Vice President Tony Symons | 0421 051 367

Mark Burton's farewell message

Past President Jeff Bernard | 0439 885 188 Chief Executive Officer James Oxenham | 02 9998 2255 NSW President Nathan Venables | 02 4283 6733 VIC President Ken Maher | 03 9369 880 Interim QLD President Tony Crane | 300 482 654 SA President Ben Quirk | 08 8370 2488 WA President Craig Palmer | 0457 308 066 EVENT DIVISION President Erin Johnston | 02 4256 2439 HRIA PO Box 1304, Mona Vale, NSW 1660 Tel: 02 9998 2255 Fax: 02 9998 2299 Email: info@hireandrental.com.au Web: www.hireandrentalnews.com.au

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INDUSTRY NEWS

Jon Davies speaks about Net Zero

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PUBLISHER Martin Sinclair | 02 9998 2213 Email: martinsinclair@hria.com.au Web: www.hireandrentalnews.com.au

INDUSTRY NEWS

Kerr's Hire celebrates 40 years

EDITORIAL Tel: 02 9998 2207 Email: editorial@hria.com.au ADVERTISING National Sales Manager Martin Sinclair | 0417 450 662 Email: martinsinclair@hria.com.au

Inside 08 MST report on the Jobs and Skills Summit 12 Kennards Hire welcomes Margie Haseltine 14 The West Australian outlook 20 Technical Training Update 22 Optus Data Breach 24 Tips for managing cash flow 26 Unfair contracts 34 Doug Rawlings Final thoughts 36 The Snorhel MHP13/35 38 JLG X33J Plus Compact Crawler 40 Reliability meets customer demands 42 Pace Cranes national distributor for Almac multi-loaders

CIRCULATION Circulation Enquiries/ Customer Service

44 Dingli adds three new zero-oil models 46 Evolving cyber crime 49 Delivering better value for events members 50 Cool Breeze Rentals called to tackle floods 51 Casual worker wins unfair dismissal claim 52 Visa numbers up 54 Blackwood feels the earth move 56 e-Commerce 58 Aussie Pumps 60 Only Toyotas Forklifts will do 62 Milwaukee MX Fuel

Tel: 02 9998 2255 Printer: Bright Print Group Tel: 02 9757 3000 Distribution: D&D Mailing Services Tel: 02 9725 2114

Opinions published in the Hire and Rental Industry Association magazine — Hire & Rental Magazine — do not necessarily reflect the opinions of the association or the Editor. The HRIA accepts no responsibility for the accuracy of any information contained in this magazine and readers should rely upon their own enquiries in making decisions related to their own interest. The contents of this publication are subject to copyright and cannot be reproduced in any way or form without written consent from the Editor.

ON THE COVER This months On The Cover features Globe Power’s newly released hybrid HAC15K-20 unit, part of its extensive range of industrialgrade high efficiency, renewable energy power, hybrid generators, which utilise a range of different power sources (solar, genset, battery input) to provide portable AC power. The range includes micro and off grid Lithium-Ion Batteries, Lithium Battery Mobile AC Units, Solar Generators and Solar Lighting Towers, all which exhibit advanced design principles that increase efficiency, flexibility, and durability, and reduce running costs” said Globe Power MD, Tim Helfers. The Hybrid AC units provide high efficiency power to optimise energy storage. Quick installation results in a power

All rights reserved. ISSN 1838-1197 solution with a low-maintenance, 10-year battery life, providing exceptional return on investment. Designed for ease of transport, the compact unit is fitted with forklift pockets, single lift point, tie down points to enable quick remote delivery. Globe Power’s innovative in-house-designed remote monitoring function is operator friendly, with Bluetooth capabilities, detailing power usage and run time.

NOVEMBER 2022 VOLUME 24 NO. 2

Barter Perrier discuss the consequences of false or misleading advertising

AUSTRALIA’S MARKET LEADER Page 45

THE INNOVATIVE MANUFA CTURER AT THE FOREFRONT OF GREEN ENERGY GENERATOR PRODUCTS

FEATURES 06 ACA's Jon Davies on Net Zero 16 Kerr's Hire celebrates 40 years

12 Kennards appoints non-exec board director 22 Lessons for Hire Industry from Optus breach 24 HLB Mann offers tips on managing cash flow

INDUSTRY NEWS

PRESIDENT’S MESSAGE

MARK BURTON HRIA NATIONAL PRESIDENT

Reflections from the top HE’S BEEN HRIA PRESIDENT FOR FIVE YEARS, INVOLVED WITH THE ASSOCIATION FOR 27 YEARS AND NOW, WITH HIS TENURE AS PRESIDENT COMING TO AN END, MARK BURTON LOOKS BACK ON THE CHALLENGES AND OPPORTUNITIES THAT COME WITH LEADING OUR NATIONAL ASSOCIATION.

Mark, what did you want to achieve as President when you accepted the role in 2017?

To be honest, I don’t know if I had one particular thing I wanted to achieve when I took on the role of President in 2017. I’d actually been approached four years prior and didn’t feel I was ready but second time around, I knew this was a really good opportunity.

I’ve owned a hire business and been involved in the hire industry for 29 years. The industry has been really good to me and my family. We’ve worked bloody hard to get the rewards, and this was an opportunity to give back to an industry and the Association. That was probably a fundamental thing for me, it was an opportunity to give back.

I’m also big on family as it means everything to me. I run a family business and I wanted to try and bring that family feel to the association and the board, which I hope I’ve done.

What about memberships — what’s been your goal as President?

Growing our membership base has always been a priority. While there’s a tendency for some of the smaller

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businesses to get swallowed up by the big players, there’s always new family businesses starting up and we’re here to provide the support they need. I’m really proud that in my time as President, we’ve continued to increase our membership numbers, despite some incredibly challenging times over the past few years for so many in this industry.

As a long-term member, I know how much you can get out of being part of the association. Our annual conventions are always a great opportunity to get together, discuss common issues and share information and ideas. I’ve been involved in so many of them over the years, but there’s always something I will get enthused about, take away and implement in my business. That’s the unique thing about this industry… on one hand, we’re competitors but on the other, we’re always happy to help each other and I don’t know if there are a lot of other industries that do that. So, while we may compete for the same jobs, when we get together, we’re sharing ideas and helping each other. That’s what it’s all about, making sure we all do the right thing and we’re all continually driving forward because it’s good for our industry as a whole.

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Hire&Rental

You navigated the Association through, arguably, the biggest disruption we’re ever likely to see in our industry.

How did you face the challenges posed by COVID? COVID was definitely the biggest challenge we have ever faced. The events sector was decimated, particularly in Melbourne, while at a national level, state lockdowns meant we were unable to run our annual convention.

This had a huge impact on the association as it removed our biggest opportunity for members from across the country to get together face-to-face. The question was, how would we now connect — and stay connected — with our members, especially in the events sector?

I began reaching out to members to have a conversation and let them know, ‘we’re here for you’. It was about listening to their concerns, staying connected and helping them get through it. I was more than happy to give out my mobile number and encouraged people to call and have a conversation. I think that helped a bit.

As an association, we did a great job of connecting with our members during COVID. Our focus was on keeping people positive during some pretty dark times plus we lobbied government to make more financial assistance available to the events sector. We eventually pushed through COVID and we’re now on the other side stronger than ever with, perhaps surprisingly, an increased membership base.

What would you like to see the HRIA do more of in the future?

As business owners, we’re all struggling to find staff. There are a lot of opportunities within our industry so to be able to come up with some decent training programs where there are recognised certificates at the end of it, is really important. From there, the momentum will start to build and we’ll be able to attract more people to our sector.

It’s fantastic that we’ve just started our own training side of the business and can now offer training to our members, young and old. We’ve got Young Professionals and Women in Hire programs running and they’re really starting to gain momentum. And that’s great, because young professionals are the future of our industry and it’s really important to keep it going.

As a national organisation, I’d also love to have more events happening in other parts of the country, but there are huge distances and costs that come into play. If we could spread our resources better to get members in other states involved, it would be nice.

Five years on, what have you achieved as President?

I sat down a little while ago and tried to reflect on the last five years and score myself although others will be the judge! I was always big on family and I wanted to make the association feel like we are one big family. That’s also what I wanted to achieve with the Board, creating a safe environment to create conversation and ensure everyone around that boardroom table had equal opportunity to input into the decisions we were making.

I also started the Past Presidents lunch, which happens every year at our convention, and it’s one of the things of which I’m most proud because it’s a recognition of where we’ve come from. When I stepped down as SA State President, I felt lost, and I thought others might feel the same. I’d gone from being so involved at the state level to a big void that I had to try and fill. That’s one of the reasons I really wanted to do the Past Presidents lunch, to reconnect and acknowledge, ‘you are important to us’.

The lunch is a way for us to get together, even if it’s only once a year, have a chat and keep that friendship and bond going. It also keeps past presidents involved and up to date with the direction our association is headed.

As for being President, I never knew I wanted to do it. I was in awe of guys like Neil Wallace and Gary Kerr, and you’d get to see them every so often at meetings and I’d think they were so incredible. I was inspired to be like them, especially with regards to how they ran their businesses. So, I’m honoured and very, very grateful to have had this opportunity.

So, how do you feel about handing over the Presidential reigns at the AGM? I hope I don’t get emotional, but I probably will! It’s been an incredible journey and I will always be indebted to members and everyone for the opportunity. I’ll be around for a little while longer as it’s tradition that past Presidents sit on the board for the term of the new President, but it’s important to step back and allow others to get involved. Then it will definitely be time to start focusing on my family. And despite the fact there will be a hole there, I'll learn how to fill that with my five beautiful grandkids and other things.

This has been an awesome industry for us. If I can find the time, I’d also love to continue giving back and maybe start to do some mentoring for some of our young professionals. This will keep me connected because I just don’t want to cut off, even after my past President role ends. I’d like to continue on.

NOVEMBER 2022

How important is this association to our industry?

It’s really important because it gives us a body and one voice, especially when we have to lobby governments.

Without the association, we’d all be off on tangents doing our own thing.

Mark is the Director of Barossa Valley Hire, Barossa Function Hire and Barossa Sand and Metal in South Australia. He concludes his tenure as HRIA President at the AGM on 9 November 2022.

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INDUSTRY NEWS

CONSTRUCTION

How the Hire Industry is Construction’s go-to for sustainable capital equipment WHAT’S THE FUTURE FOR HIRE IN THE CONSTRUCTION INDUSTRY? WE ASKED JON DAVIES, CEO OF THE AUSTRALIAN CONSTRUCTORS ASSOCIATION, TO SHARE HIS INSIGHTS ON CREATING A MORE DIVERSE, COLLABORATIVE, SUSTAINABLE AND PRODUCTIVE INDUSTRY.

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What do ACA members view as the key divers for sustainable construction?

The Australian Constructors Association (ACA) believe there are three pillars to a sustainable construction industry: a positive industry culture, equitable and aligned commercial frameworks and sufficient capability, capacity and skills. All three pillars are interlinked and improvement in one requires improvement in all. As an example, adversarial commercial frameworks negatively impact on culture and a positive industry culture is a key factor in attracting people into the industry.

Building on these three pillars and recognising the significant role the construction industry has in supporting net zero targets, in 2022 ACA updated its strategic plan to reflect the need to view these pillars through an environmental lens.

Hence, stakeholders are now starting to see greater involvement from ACA in initiatives also aimed at improving the environmental sustainability of the industry.

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How important is netzero as a strategic imperative to the construction industry?

Climate action is valued by investors, being prioritised by customers which is changing buying decisions, and informing career choices. Without doubt, net-zero is a strategic imperative.

As an industry, we are here to build communities for the long term and

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committed to developing sustainable infrastructure for future generations.

Infrastructure influences 70% of Australia’s emissions and a collaborative and coordinated response is required.

With other industry stakeholders the ACA is working on actions that accelerate the decarbonisation of Australia’s infrastructure. Our ultimate aim will be to meet or exceed the net-zero emissions targets set for 2030 and 2050.

The current record investment in infrastructure creates exciting opportunities for the construction industry to step up and deliver quadruple bottom line outcomes. Technology and innovation will have a key role to play in the transition, along with clear government policy that supports sustainability considerations and forward-thinking planning. We have our sights firmly set on making an impact together.

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facing competing pressures in trying to manage costs and timelines with multiple suppliers and subcontractors and focus on reducing our carbon footprint. We are committed to changing the culture of the industry and working collaboratively with clients and industry partners to improve outcomes. An improved industry culture will lead to cascading improvements throughout the whole complex system of the construction industry.

What can Tier 1 contractors teach the rest of the industry about sustainability?

The construction industry operates as a complex system that cannot easily be broken down and categorised. Projects are built by many interconnected teams of people fed by long supply chains that are ultimately managed by contractors. It therefore stands to reason that to improve project outcomes, there needs to be a focus on optimising the system as a whole and not just one component. That’s why everyone has a role to play.

The ACA recognises the industry is

NOVEMBER 2022

Hire&Rental

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What do you view as the main advantages to using ‘hire’ over ‘owned’ fleet equipment?

The obvious answer is that it frees up balance sheet to invest in growing a business. Going forward, there could be significant additional benefits in terms of being able to quickly capitalise on advances in technology, particularly in respect of emissions reductions.

5

What will ACA members be looking for from Hire companies in the future?

The construction industry works best when it works together. We have to move away from the idea that construction is a zero-sum game with winners and losers. We recognise the need for increased collaboration with all industry stakeholders, including our supply chain,

Without doubt, net-zero is a strategic imperative.

NOVEMBER 2022

so we can find better ways of working efficiently, flexibly and with reduced impact on the environment. That’s when everyone wins.

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What are your top priorities in the coming 12 months?

Industry is facing several headwinds and we recognise the need to be agile and respond to issues as they arise. That’s why over the next 12 months we are focusing our efforts on addressing the following key areas: input price escalation risk, industry culture and trust, productivity, environmental sustainability, and market capability / capacity.

ACA will be undertaking a series of strategic sprints to achieve measurable outcomes around these key areas that we believe will help the industry weather the current storm. One of these strategic sprints involved the development of the report ‘Construction cost inflation— ways to address an escalating issue.’

Through this report we are calling on government to take action, in respect of current and future contracts, to ensure contractors are not left out-of-pocket for what is an issue that is well beyond their reasonable control. The industry is seeing examples of price rises over a 12-month period of up to 70 per cent and yet clients continue to expect fix prices.

The industry cannot continue to bear the cost of these steep price increases— some costs will need to be passed on to halt the growing trend of insolvencies.

ACA has met with government to discuss the recommendations in the report to help the industry become more financially sustainable and properly focus on important issues such as improving productivity, sustainability and innovation.

In addition to our strategic sprints, ACA is continuing to progress longerterm collaborations with government and other industry stakeholders through initiatives such as the Construction Industry Leadership Forum and Construction Industry Culture Taskforce.

Through these government and industry collaborations, we are working to improve

procurement practices and the culture of the industry through the introduction of a new Culture Standard.

ACA’s key policy initiative is the Future Australian Infrastructure Rating (FAIR). We believe this is the long-awaited disrupter. FAIR pinpoints the Federal Government in its role as a major source of infrastructure funding as being able to significantly promote reform.

FAIR provides a way for the Federal Government to do this without the need for significant change to existing project governance/funding frameworks or prescribing how projects are delivered. A simple way to do this would be to include the initiative in the next iteration of the National Partnership Agreement.

FAIR is designed to rate federally funded projects on how well they performed against a range of key reform areas including increased participation.

Specifically, it will incentivise adoption of the Culture Standard to ensure women have equal opportunities and equal pay in construction, and improve the mental health and wellbeing of the industry’s workers. All proponents seeking federal funding for projects would be required to submit details of how they intend to achieve improved project outcomes and on completion, they would be held to account.

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What can HRIA members do to better help the construction industry?

Together, we need to look at ways to promote efficiency and productivity while reducing our impact on the environment.

The construction industry is fragmented and too often operates on transactional relationships rather than partnerships.

We recognise that we are all complicit when it comes to the current situation, however we need to leave behind the baggage of history if we are to achieve the transformational change that industry needs. We call on HRIA members to join us on the journey towards creating a more diverse, collaborative and productive industry that minimises its impact on the environment and is an industry of choice for the next generation of workers.

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INDUSTRY NEWS

JOBS AND SKILLS SUMMIT

THIS ARTICLE WAS PREPARED BY MST LAWYERS, WHO OPERATE THE HRNET SERVICE FOR ALL HRIA AND EWPA MEMBERS.

and any changes would be required to pass the Senate.

In this article, we outline some of the Government’s proposed changes.

Outcome from the 2022 Jobs and Skills Summit THE FEDERAL GOVERNMENT’S JOBS AND SKILLS SUMMIT WAS HELD AT PARLIAMENT HOUSE IN CANBERRA ON 1-2 SEPTEMBER.

More than 140 people representing government, employers, unions, industry groups, academia and community members were invited to discuss the economic challenges and opportunities facing the Australian labour market and economy.

Enterprise Agreement Bargaining System Legislative reform to enterprise bargaining has been a big ticket item in the ALP’s industrial reforms agenda even before the Summit.

Enterprise Bargaining The Government is committed to ensuring that all businesses and workers can negotiate in good faith for agreements that benefit them, particularly underrepresented groups such as First Nations people, women, people with disability and small businesses.

Currently, the Fair Work Commission can only ensure that parties are bargaining in good faith and provide a forum for conciliations, but do not have any powers to require a party to reach agreement.

As a result of the Summit, it is proposed the Fair Work Commission will take a more proactive role in assisting businesses (particularly small and medium businesses) and workers in the bargaining process.

Multi-Employer Bargaining The Government will ensure that workers and businesses have flexible options for reaching agreements, such as allowing for multi-employer bargaining.

This approach would likely increase the level of union-led bargaining across sectors and different businesses. The prospect of multi-employer bargaining is not confined to small business employers and is subject to further consultation with unions and industry leaders.

Better Off Overall Test Currently, enterprise agreements must pass the Better Off Overall Test before the Fair Work Commission can approve the agreement.

The Fair Work Act provides that the Fair Work Commission must be satisfied, at the test time (which is the date the application of the approval of the agreement was lodged), that each award covered employee, and each prospective award covered employee, who would be covered by the agreement would be better off overall if the agreement applied to the employee rather than if the relevant modern award.

The Government proposes to simplify the Better Off Overall Test so it can be

The Summit covered five broad themes: 1. Maintaining full employment and growing productivity.

2. Boosting job security and wages.

3. Lifting participation and reducing barriers to employment.

4. Delivering a high-quality labour force through skills, training and migration.

5. Maximising opportunities in the industries of the future.

Following the summit, the Federal Government released its Outcomes Paper highlighting 36 immediate actions and priorities for further work and future action. The Outcomes Paper can be found on The Treasury website, One key outcome was to update the Fair Work Act to create a simple, flexible and fair new framework. The details of the proposed reforms remain unclear

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INDUSTRY NEWS

JOBS AND SKILLS SUMMIT

applied in a manner that is fairer and more flexible . This potential change aims to make it easier for employers and employees to reach agreements that also meet the test for approval by the Fair Work Commission.

Termination of ‘Zombie’ Agreements The Government will ensure the termination process for registered agreements will be fit for purpose and fair.

The ability for employers to unilaterally terminate enterprise agreement, where it will result in employees’ reduction in terms and conditions, will be removed. This change will likely not have a significant practical impact as in the past three years from 1 July 2019, only around 25 such applications were made to the Fair Work Commission. However, the Government does not propose to prevent employees or unions making unilateral applications to terminate enterprise agreements.

Sunset clauses will also be introduced on ‘zombie’ agreements. This reform was previously proposed by the Coalition Government in its Industrial Relations Omnibus Bill in 2020, but was later removed from the narrower version of the bill passed in Parliament. If the same scope of reform is adopted by the Labor Government, all pre-2009 registered agreements will be affected.

Updates to the Fair Work Act Some changes to the Fair Work Act have been flagged including: • Providing stronger access to flexible working arrangement and unpaid parental leave; and • Providing stronger protections against adverse action, discrimination and harassment.

There was a push for new paid parental leave policy by unions, businesses and advocacy groups at the Summit, however, the Government was hesitant in adopting this idea and have not included this as one of their immediate initiatives.

National Construction Industry Forum The Government, business and

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Hire&Rental

unions will work together to establish a tripartite National Construction Industry Forum. The powers and functions of the forum are yet to be detailed, however, the forum will address issues including mental health, safety, training, apprentices, productivity, culture, diversity and gender equity in a male dominated and high stress industry.

Further Commitments made by the Government The immediate actions in the Outcomes Paper complement a number of existing commitments made by the Labor Government in its “Secure Australian Jobs Plan” policy.

Amendment to the definition of Casual Employees In March 2021, a statutory definition of a casual employee was introduced in the Fair Work Act under the Morrison government. This definition focuses on the offer/formation of the casual employment, rather than what happens during the employment period.

The Labor Government proposes to amend this definition to focus on the overall circumstances of the engagement by setting an objective test to determine when a worker is casual.

This change will be a step back towards uncertainty for businesses if the definition of casual employee was to be amended to take into account matters arising after the initial engagement of the worker.

Extension to Fair Work Commission Powers The powers of the Fair Work Commission will be extended to include ‘employee-like’ forms of work. The Fair Work Commission will be empowered to introduce new minimum workplace entitlements for ‘employee-like’ forms of work (such as gig work) and to intervene or inquire into such forms of work.

The current accepted legal approach to determine whether a gig worker is an employee or a contractor in a particular setting, is to examine the contractual rights and obligations of the worker on a case-by-case basis. This is a highly complex area and it is yet to be seen how ‘employee-like’ work will be defined.

What happens next?

The ideas, policies and proposals from the Summit and the Outcomes Paper are subject to consultation. The Government has stated it will introduce legislative reform swiftly, noting it has already introduced a bill to implement 10 days of paid family and domestic violence leave in the National Employment Standards only, two months after the Labor Government was sworn in.

Issues will be explored further as part of the Employment White Paper which will be released by the end of September 2023. The Government is inviting public submissions from 29 September 2022 to 30 November 2022.

This article was prepared by MST Lawyers, who operate the HRNet service for all HRIA and EWPA members.

MST Lawyers is a full service law firm with dedicated teams specialising in the following areas of law: • Workplace relations • Wills and estates • Property and conveyancing • Litigation and dispute resolution • Corporate • Franchising • Family You can find out more about MST Lawyers on their website at https://www.mst.com.au/.

HRIA members are encouraged to contact MST Lawyers through the free HRNet hotline support service on 1800 474 247 or workplace@ mst.com.au if they have any HR or employment law related queries.

NOVEMBER 2022

C

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K

CELEBRATING

OF EXPERIENCE

YE

ARS

Established in 1972, Active Air was the first rental air conditioning company in Australia

Thank you, to our loyal customers and dedicated staff

INDUSTRY NEWS

KENNARDS HIRE

Hire&Rental

Kennards Hire welcomes new board member Margie Haseltine KENNARDS HIRE HAS ANNOUNCED THE APPOINTMENT OF MARGARET (MARGIE) HASELTINE AS NON-EXECUTIVE BOARD DIRECTOR EFFECTIVE 1 OCTOBER.

Ms Haseltine’s professional career spans more than three decades, across various senior executive roles and multiple board appointments, including having served five years as the CEO of Mars Food Australia (Masterfoods). She currently serves as Chair of automotive aftermarket business, Bapcor, and as a non-executive director on the boards of Metcash Limited and Newcastle Permanent Charity Foundation. Margie volunteers as a mentor to small food companies and not-for-profit CEO’s and, until very recently, was a board member of Fairhaven, a Central Coast disability support provider.

Kennards Group Chairman, Brendan Fleiter welcomed Margie, acknowledging her significant industry experience across numerous leadership positions held over more than 30 years.

“Margie has had a distinguished career to date, serving in senior executive roles and on various boards,” Mr Fleiter said.

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“This is a really exciting time for the Kennards Hire business, with significant growth and innovation over the past few years. On behalf of the Kennard family and board, I’m delighted that Margie has joined our board and I look forward to her invaluable contribution as we prepare for even greater progress in the years ahead.”

Ms Haseltine shared her excitement to be joining the board of an iconic familyowned business brand which spans Australia and New Zealand.

“I’m passionate about family businesses and their culture of ‘can do’ and ‘customer first’ — which is exactly what Kennards Hire is all about.

“I very much enjoyed, and was truly impressed by, the passion of the company’s people during my first introduction to the broader business at their recent Quality of Management Awards in Melbourne, Victoria.

“Having spent 20-years with the Mars Food family businesses, I’m delighted to join the Kennards Hire board and I look forward to sharing my experiences and

expertise with the leading family-owned equipment hire company. I look forward to being part of it for many years.”

With almost 200 branches across Australia and New Zealand, and more than 1,600 employees, Kennards Hire continues to expand its network having opened its most recent branch in Rangiora, New Zealand in July. The company will also celebrate 75 years in business throughout 2023.

About Margaret (Margie) Haseltine Originally from New Zealand, Margie lives on the New South Wales Central Coast where her family moved to 30 years ago. She jumped on the sourdough baking trend during Covid lockdowns and has not looked back. Margie also loves being outdoors with tramping/hiking and tennis her pastimes. She is passionate about mentoring not-for-profit CEOs and is strongly involved in a number of community welfare organisations.

NOVEMBER 2022

INDUSTRY NEWS

HRIA WA PRESIDENT

Hire&Rental

HRIA WA President Craig Palmer offers his view on the market in Western Australia

Hire Industry Mag Bimonthly 86.5 w x 130 h

Western Australia has 13.1% share of Hire industry enterprises nationally, which outweighs the state’s share of the national population. This is reflective of a state that has a large mining industry and has attracted the largest hire companies to take large positions in regional areas.

Much of the demand for hire equipment in mining is in a large part due to the iron ore sector servicing China’s need for raw product to make steel and construction supplies. However, the China's zero-Covid policy and domestic housing crisis, is having an effect on potential demand for our raw product.

There will be opportunities for growth in natural gas, copper and lithium mining markets.

Australia’s No 1

Hire Blaster

Overall, the picture in Western Australia for the next two years is positive, particularly following the surprise $6 Billion budget surplus. It is forecast to grow via non-residential construction, construction of apartments, favourable trends in some mining sectors, agriculture, transport and household markets, and strong levels of transport infrastructure construction.

It's fair to say that businesses are expecting higher interest rates over the coming 12 months, and cost increases broadly due to inflation.

Hire businesses that can manage their costs and employees and adopt new technologies will do well over the next couple of years.

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INDUSTRY NEWS

KERR'S HIRE

Hire&Rental

40 years and counting WHAT DOES IT TAKE TO STAY IN BUSINESS FOR 40 YEARS? WE CAUGHT UP WITH JARROD KERR, GM OF KERR’S HIRE IN GEELONG, TO ASK ABOUT LONGEVITY AND WHY HRIA MEMBERSHIP IS SO IMPORTANT TO A HIS BUSINESS. HRIA: How have you remained in business for 40 years? Is there something special about Geelong?

JK: Mum and dad started the business in 1982 as they believed Geelong needed a locally-owned hire company. Geelong is a very loyal town and one thing that our business has been so strong on over 40 years is providing outstanding customer service. From the day mum and dad started the business, we’ve emphasised customer service which is why a lot of our business is repeat. We give our customers the utmost attention, and if we get it wrong, we sort it out, we fix it.

It’s about building relationships with people and it’s a culture we’ve instilled

General Manager Jarrod Kerr with his parents, Gary and Heather, who founded Kerr’s Hire 40 years ago.

in our staff. I’m actively involved in the business, serving customers and helping out. I also don’t mind getting my hands dirty and I think that shows a lot of respect for our guys who can say, ‘if Jarrod can do it, we can do it’.

HRIA: What values are important to your business?

JK: We put our customers first, have high-quality equipment, and ensure the customer’s job gets done properly and with the right gear. We also don’t always give people what they ask for; we talk to them about what they need. There’s a wealth of knowledge here, with some of our team having been with us for

more than 20 years (our average staff retention rate is about seven years), so our customers are getting the value of our experience and not wasting their time or money. We’re happy for that wealth of knowledge to flow onto our customers. Helping people is one of the things I enjoy about my job as a rental and salesperson… people walking out going, ‘that guy knows what he’s talking about, he’s been so helpful.’.

HRIA: Your father and founder of Kerr’s Hire, Gary, played a significant role in the formation of the national HRIA and was a past president. So why is a national association for this industry so important?

JK: Dad was the first president of the HRIA and got it to where it is today.

Kerr’s Hire is proud to be a local family business that strives to support other local businesses. That’s what I value most about being part of the association, the networking, dealing with like-minded

INDUSTRY NEWS

KERR’S HIRE

That's what I value most about being part of the association, the networking, dealing with like-minded individuals and helping people.

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Hire&Rental

individuals and helping people. We can talk about business, help each other understand legislation and discuss equipment. We’re only a small hire company with three stores in Geelong but members can ring us and ask, ‘what have you done in this case?’. You feel good at the end of it. But that won’t happen if you don’t go to meetings or commit to being an active member. You can’t expect the HRIA to come to your site, give you a cuddle and ask you what you’re doing. You only get out what you put in. So put yourself out there, come to the meetings and start a conversation.

HRIA: After 40 years, what’s next for Kerr’s Hire?

JK: While I was only 2 years old when mum and dad started the business, I’ve been involved in the business since I was 15 working as a mechanic, driver and hire controller, until becoming General Manager in 2017. We now have 25 staff, three stores and turnover has tripled. At 42, I’m content with where we are and what I’ve got going. My girls are 7 and 12 and I don’t want to miss out on time with them, so I’m making an effort to find the right balance between work and life. I’m at capacity now so why put myself under more pressure? My business will suffer as it will dilute what we’ve got, and I’ll

miss out on seeing my family which is tremendously important.

HRIA: What advice would you give to someone starting out in the hire and rental industry?

JK: Network and meet with like-minded people who might be outside your area but inside your business. And don’t be afraid to ask questions because you might find people who are willing to talk and share. There’s no point going it alone. Obviously, there’s competition in our industry, but I think 60–70% of all hire companies are family-owned business so if a guy in NSW wants to chat, why shouldn’t I help him out?

Kerr’s Hire marked 40 years in business in February 2022. Its founder, Gary, has played a significant role in the Associations and was instrumental in taking the HRIA from a state-based framework to a national body (around 2000), becoming the first national president. Since then, he’s been an extremely active member, most notably lobbying government for a change in the Personal Property Securities Act 2009 (PPSA). www.kerrshire.com.au

NOVEMBER 2022

Hire&Rental

PHOTO OF THE YEAR

INDUSTRY NEWS

Photo of the year

Pump and Power Hire Controller from the Kennards Hire Singleton branch, Chad Parsons, won this year’s HRIA Photo of the Year competition.

NOVEMBER 2022

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INDUSTRY NEWS

TRAINING UPDATE

Technical Training Update SKILLS TRAINING IS NOW A PRIORITY ITEM AND IS FINALLY ATTRACTING THE GOVERNMENT ATTENTION IT DESERVES.

After successfully launching a series of training programs in collaboration with TAFE Queensland, Access Service Australia have taken the model and garnered enough support to roll the program into Victoria and New South Wales. The Service Technicians course is aimed at building skills within the sector and caters for a range of abilities, from the already competent to competent new mechanics.

20

Hire&Rental

Nicholas Chiew

The program started out as a way of providing a stable footing to help prove ability, and fill the gaps of missed or forgotten knowledge missed or forgotten.

The course has increased employee satisfaction, which in turn, has bolstered retention. While the course caters for a mix of personnel from varied, sometimes competing backgrounds, the course removes technicians from their silos and provides fresh challenges and learning scenarios. These class-based peer groups give a window to the other side; offering professional networking and new-found pride in their company.

The need to expand the course to the southern states soon became a priority, and with the help of Keith Clark at Haulotte Australia and Malcolm McIntosh at Genie, the course will be available in Sydney and Melbourne from February 2023.

New training focus for HRIA and EWPA While always a keen supporter of such initiatives, the HRIA and EWPA have taken a significant step in investing in the expansion of training under the national associations, in the knowledge that such training can underpin much more. The potential is for nationally recognised outcomes, tiered skill assessments and certified technicians, to make our industry safer and set a foundation of quality.

To deliver on their new training vision, the associations needed to invest in dedicated time and people, and were pleased to announce the recent appointment of Nicolas Chiew, whose insights into the rental and access landscape are second to none. In announcing this new role, EWPA and HRIA CEO, James Oxenham noted: “A common thread between the EWPA and HRIA is the mandate to promote a safe, skilled and sustainable industry. The creation of a dedicated training division, with dedicated resources, is a direct indication of the priority we are placing on developing high quality, industry relevant training for our members.”

In taking on the newly created role of National Training Consultant, Nic commented: “I’m extremely excited to be taking on this new challenge. My previous 6 years tenure working in the National Office gave me a strong understanding of the challenges our members face and how our association can look to address these hurdles.

I’m fortunate this role affords me the opportunity to work with the EWPA/ HRIA boards at a strategic high level and to work hard for our members at the ground level. I applaud the work that John and the Access Service Group have done in designing this course and I look forward to continued collaboration as the program expands nationally.”

For enquiries regarding upcoming courses, please email: nicolaschiew@ewpa.com.au

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INDUSTRY NEWS

OPTUS BREACH

AUTHOR: JASON LeGUIER, HOTLINEIT CEO, SHARES HIS THOUGHTS ON THE OPTUS DATA BREACH

Optus Data Breach: Lessons we all should learn IT HAS BEEN A LITTLE OVER 3 WEEKS SINCE THE ANNOUNCEMENT OF THE OPTUS DATA BREACH AND MORE IS BEING UNCOVERED EVERY DAY. MORE ALARMING THAN THE INFORMATION OF 11.2 MILLION AUSTRALIAN CUSTOMERS BEING LOST IS THE NEWS THAT THE CAUSE OF THE BREACH WAS AN UNAUTHENTICATED API.

Optus have been vague in confirming the cause of the “breach” and have insisted that a full, independent audit is underway, although the details will NOT be made public.

Why does this matter? If the reports are accurate, as they seem to be, there was no actual breach of security systems. No hack. No stolen or lost credentials. Just shoddy data protection.

It appears that an API (programming interface for different systems to communicate) was built to allow the retrieval of customer information. This API was accidentally exposed to the internet; error 1. In addition, the API did not have any authentication built into it.

Therefore, anyone could query the API to retrieve information without proving who they were or why they needed the information; error 2. And finally, the data was organised in such a way, that you simply submitted the request using a sequential number to retrieve information; error 3. So any person with a moderate amount of programming skill simply had to run a looped query to retrieve personal information on Optus customers.

22

This points towards a lack of corporate governance and there are 4 fundamental questions for Hire companies, in the wake of the breach.

1. Why did Optus retain personally identifiable information (such as DL and passport) on past customers when it was no longer needed? Do you have a data purging policy and regularly get rid of data you no longer have a need to retain?

2. Where was the technical oversight / peer review of the API? When it comes to developing any external access to information, do you have adequate technical review of what is being designed, developed, and deployed?

3. Where was the Management oversight? Do you allow IT to develop whatever they want without good justification and good corporate governance? Every new system that is added to your environment is a new opportunity for data loss. IT are not responsible for data protection, EVERYONE in your organisation is, and it is a management responsibility to ensure a data safety culture exists.

4. What kind of vulnerability monitoring were Optus conducting?

Good monitoring should have picked up this behaviour quickly as “suspicious” or “unusual”. 11.2 million records transgressed the Optus network to a 3rd party. What else haven’t they noticed? Do you have suspicious behaviour monitoring in place to identify suspicious or unusual activity? Even simple things like suspicious O365 logins?

Not all hire companies need the level of monitoring and governance that Optus should have had in place as a provider of critical infrastructure. However, all Hire companies should be driving a culture of Cyber Safety. And that starts at the very top of every business.

Hotline IT have recently developed a 3-Tier certification system (Cyber Essentials, Cyber Safe and Cyber Secure) for Australian businesses. This practical approach to Cyber Security combines major standards from around the world, in a way that Australian businesses and business leaders can understand. If you have concerns about how you relate to current best practice security standards, please contact Hotline IT for an assessment. It is free for all members.

NOVEMBER 2022

INDUSTRY NEWS

CASH FLOW

AUTHORS: ANDREW ASH, DIRECTOR, ADVISORY NICHOLAS GUEST, PARTNER, ADVISORY

Don’t get caught short: practical tips to manage cash in uncertain times NOT HAVING ENOUGH CASH IN THE BANK, OR SEEING YOUR CASH BALANCE DECLINE OVER TIME, IS ONE OF THE MORE STRESSFUL THINGS THAT A BUSINESS OWNER CAN GO THROUGH.

Unfortunately, this is a reality for many business owners at the moment.

According to a recent survey conducted by Xero, 9 out of 10 small businesses struggle with negative cash flow at least once a year, and 1 in 5 are plagued for 6 months with expenses greater than revenue.

Furthermore, the survey found that 92 per cent of small businesses experienced at least 1 month of negative cash flow in 2021, and for 20 per cent, it lasted more than 6 months. The average small business went through 4.2 months of negative cash flow in 2021.

While sectors of the hire and rental industry have experienced strong demand over recent years from growth in the construction industry, there are some predictions indicating this demand may slow with rising interest rates in the economy. Managing a finite supply of cashflow whilst also experiencing inflationary cost pressures on wages, fuel and other inputs will present challenges to a greater number of businesses.

•

What is causing business owners to be caught short?

There are many reasons this occurs.

• It could be that you or your industry is being disrupted by competitors.

• It could be as a result of taking on too much debt.

• Inflation may have reduced demand for your products or services, or it may be causing your costs to increase.

• It could be an inventory management issue.

Start with what you know and what you can control As a starting point you need to understand your fixed costs. What are they? Are they going to change at all in the coming year?

Has anything changed from last year?

You may have been advised by some of your suppliers that costs are increasing.

You know that interest rates are on the way up. You can see if your debtor days are growing or if your competitors’ prices have changed. You know when your Business

24

• • •

It could be a result of issues with collecting your debtors.

Maybe it’s a pricing issue?

Are you withdrawing too much from the business to spend on personal items?

It could be due to a sustained period of growth or scaling the business back up after years of lockdowns. Growth and scaling up requires an investment in equipment and time which impacts your cashflow.

It is very easy for business owners to throw their hands in the air when considering all of these reasons. It’s often deemed too complex, or the future is too uncertain to do much about it. This results in many business owners taking the ‘let’s see how this plays out approach’ and reacting when issues arise. But from experience, there is a better way.

So, what can be done about it?

This article outlines some practical tips for you to avoid ‘getting caught short’.

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CASH FLOW

Hire&Rental

There are a lot of things you know you can control, so start there.

Activity Statements are due and as a business owner you know roughly what you need from a personal perspective.

There are a lot of things you know and you can control, so start there.

Understand your strategy The next step is to understand what your strategy is for the year ahead and beyond.

Do you have a growth strategy? Are you in a period of sustain and defend? Are you in a period of transition? Do you have a strategy regarding your margins?

In order to answer these questions, you need to be clear on where you are going and what you are trying to achieve for the business and as owners. Once you know what you are trying to achieve, you can then start to consider how your fixed and variable costs will change based on your strategy. You can then start to understand how your business will fund your strategy which can have a big impact on cashflow.

Use your forecast as a crystal ball Once you understand your fixed and variable costs and how they will be impacted by your strategy, the next step is to put it all together with what you know about the timing of your cashflow to create a forecast.

26

The forecast will tell you the future.

It will tell you if you will have negative cashflow at certain times of the year and it can be adjusted to see how changes to your strategy impact your cashflow.

The forecast can then be used to help you plan and address the challenges you may be facing now and those you potentially will face along the way.

An advisor should be utilised for this process as they can look at your situation independently. Advisors will help you get an understanding of where you, your business and your family stand and what you can do to improve your situation.

Monitor, manage and refine Importantly, businesses and families change over time, so the plan also needs to change. To enable this, you should be monitoring, managing, and refining your cashflow constantly throughout the year.

Make sure you meet with your advisor regularly to get feedback. The more you do this, the more accurate your forecasts will become and the more confident you will be in managing the future.

The result If you create a forecast, put together a plan to manage the unexpected, review it continuously, don’t overextend yourself, get advice and build a buffer, then you will be on your way to never being caught short again. If you need any help, get in touch.

To take up the opportunity to meet with our team please reach out to Kim on 02 9020 4285 or email kkelloway@hlbnsw.com.au and she will book you in a time slot.

If you’d to learn more about HLB Mann Judd and how we work with members of HRIA, EWPA and TSHA please visit our website www.hlb. com.au/locations/sydney/hirerental-industry-hria/

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INDUSTRY NEWS

BARTIER PERRY UNFAIR CONTRACTS

Unfair contract terms – what are they and when do they apply?

AUSTRALIAN CONSUMER LAW (ACL) AIMS TO PROTECT SMALL BUSINESSES IN AUSTRALIA FROM THE EXISTENCE OF UNFAIR CONTRACT TERMS (UCT).

THIS ARTICLE EXPLAINS WHAT AN “UNFAIR” TERM IS, WHAT TYPES OF CONTRACTS THE ACL APPLIES TO, EXAMPLES OF UNFAIR TERMS AND THE CONSEQUENCES OF AN UNFAIR TERM IN A CONTRACT. PROPOSED CHANGES TO THE UCT REGIME ARE ALSO SUMMARISED.

What is an “unfair” term?

A term in a contract is considered unfair if: • it would cause a significant imbalance in the parties’ rights and obligations • it is not reasonably necessary to protect the legitimate interests of the parties • it would cause a financial or other detriment to a party if it were to be relied on.

What types of contracts are covered?

Not all contracts are impacted by the UCT regime. The ACL outlines that the UCT regime applies to ‘standard form’ contracts entered into or renewed on or

28

AUTHORS: GAVIN STUART, PARTNER AND NICOLE MARCUS, ASSOCIATE

after 12 November 2016 that: • are for the supply of goods or services or the sale or of an interest in land • where at least one of the parties is a small business (employs less than 20 people) • the upfront price under the contract is no more than $300,000 or $1,000,000 if the contract is for more than 12 months.

Contracts that are excluded from the UCT regime are: • constitutions, including the constitutions of companies, managed investment schemes and most superannuation funds • contracts relating to the shipping of goods.

While this article focuses on small business contracts, if your business is also contracting with consumers (meaning that the individual is hiring the goods wholly or predominantly for personal, domestic or household use or consumption), you should be aware the UCT regime will also apply to that consumer contract.

‘Standard form’ contract A ‘standard form’ contract is one that has been prepared by one party while the other party has little or no opportunity to

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INDUSTRY NEWS

BARTIER PERRY UNFAIR CONTRACTS

negotiate the terms.

In determining whether a contract is a standard form contract, a Court may consider the following: • whether one of the parties has all or most of the bargaining power • whether the contract was prepared by one party before any discussion between the parties occurred relating to the transaction • whether a party was required to either accept or reject the terms of the contract • whether another party was given an effective opportunity to negotiate the terms of the contract • whether the terms of the contract refers to the specific qualities of a party, or the details of the transaction.

Examples of unfair terms It can be difficult to identify whether a term in a contract is unfair. Fortunately, the ACL provides the following examples of the kinds of terms that appear in a contract that may be unfair: • a term that permits one party, but not another, to: - avoid their performance of the contract; - terminate the contract; - vary the terms of the contract; - renew or not renew the contract; - vary the upfront price payable under the contract without the right of another party to terminate the contract; - vary the definition of the goods or services to be supplied, or the interest in land to be sold or granted, under the contract; - determine whether the contract has been breached or to interpret its meaning; - assign the contract to the detriment of another party without that other party’s consent; • a term that penalises one party, but not another, for a breach or termination of the contract • a term that limits one party’s: - vicarious liability for its agents; - right to sue another party; or - evidence that it can present in proceedings relating to the contract.

30

There are, however, terms that are exempt from the UCT regime. These are terms which: • set the upfront price payable under the contract; • define the product or service being supplied under the contract; or • are required or permitted by law.

Ultimately, only a Court or Tribunal can determine whether a term is unfair in a contract.

Effect of having an unfair contract term If a Court or Tribunal finds that a term is unfair, the term will be null and void. The result of a term being void is that it is no longer binding on the parties. However, the remainder of the contract will continue to bind the parties if it is capable of operating

Hire&Rental

Parliament which included proposed amendments to the UCT regime by expanding the definition of ‘small business’ to a business with less than 100 employees or an annual turnover of less than $10million. The Bill also proposed to make UCTs unlawful and give Courts the power to impose a civil penalty on businesses in breach of the UCT regime.

On 28 July 2022, the Labor Government announced that it is delivering its election commitment to make UCTs illegal, to protect small businesses and consumers. The Government confirmed that it will introduce new legislation against UCTs, being almost identical to the earlier Bill proposed by the previous federal government. The Government will introduce the new legislation in the upcoming sitting period. Watch this space!

Summary

Unfair contracts apply to ‘standard form’ contracts, where the upfront contract price is no more than $300,000 or $1,000,000 if the contract is for more than 12 months. without the unfair term.

While this may not sound like a particularly serious consequence, if for example your business has relied on that term to invoice a customer or to charge additional fees, you may then be required to repay all monies received in reliance on the UCT. Additionally, should the Australian Competition and Consumer Commission look to take action, you could face further scrutiny, including financial penalties.

Proposed changes to the UCT regime On 9 February 2022, the Treasury Laws Amendment (Enhancing Tax Integrity and Supporting Business Investment) Bill 2022 (Bill) was introduced into

It is important to understand if the UCT regime applies to your contracts, particularly if you operate a small business or if your customers are small businesses. Assessing whether your contract terms are unfair can be a difficult task and if in doubt, you should seek legal advice.

If you require assistance with your standard form contracts or would like any advice on the current UCT regime, please contact Gavin Stuart or Nicole Marcus from Bartier Perry Lawyers.www.bartier.com.au

NOVEMBER 2022

NOVEMBER 2022 VOLUME 24 NO. 2

EWPA Photo of the Year

FEATURES 34 Doug Rawlings' final thoughts 36 The Snorkel MHP 13/35 from Ahern

40 Haulotte extends to 5-year warranty offer 42 Pace Cranes partner with Almac Pacific 46 Hire insurance brokers offer advice on cyber threats

Contents

November 2022 Volume 24 No. 2

Access in Action

36 ELEVATING WORK PLATFORM ASSOCIATION OF AUSTRALIA INC ABN 32 545 830 419 EWPA BOARD OF DIRECTORS President Doug Rawlings Tel: 08 9350 5700 Vice President Tim Nuttall Tel: 03 9547 7700 Past President Rick Mustillo Tel: 02 9817 7610 Chief Executive Officer James Oxenham Tel: 02 9998 2222 NSW President: John Glover Tel: 0419 663 863

43

46

VIC President: Keith Clarke Tel: 0400 369 900 QLD President Richard Gannon Tel: 0437 477 279 SA President Jason Gaskin Tel: 08 8179 6700 WA President: Will Reilly Tel: 0408 474 261 TECHNICAL DIRECTOR: OPERATIONS Peter Davis Tel: 02 8796 50551 TECHNICAL DIRECTOR: ENGINEERING Peter Wenn Tel: 03 9568 7211 COMMITTEE Luke Schubert Tel: 0458 770 002 Bob Mules Tel: 0402 982 999 James Nightingale Tel: 1800 457 145

Inside 34 36 38 40

Doug Rawlings' final thoughts The Snorkel MHP13/35 JLG X33J Plus Compact Crawler Reliability meets customer demands 42 Pace Cranes national distributor for Almac multi-loaders

44 Dingli adds three models to oilfree scissor range 46 Tips on cyber protection from hire insurance brokers

NOVEMBER 2022 VOLUME 24 NO. 2

TELESCOPIC HANDLER ASSOCIATION OF AUSTRALIA (TSHA) PRESIDENT Stuart Walker Tel: 0418 849 107 EWPA & TSHA PO Box 1304, Mona Vale NSW 1660 Tel: 02 9998 2222 Email: info@ewpa.com.au Web: www.ewpa.com.au Opinions published in Hire & Rental Magazine do not necessarily reflect the opinions of the association or the Editor. The HRIA accepts no responsibility for the accuracy of any information contained in this magazine and readers should rely upon their own enquiries in making decisions related to their own interest. All rights reserved.

ISSN 1838-1197

ON THE COVER This year’s EWPA photo of the year was submitted by Jeff Matthews of Manlift Hire. The photo was taken outside the Dandenong RSL. Operators were repairing the cables that held the helicopter rotor blades in place, after they had snapped in recent high winds.

EWPA Photo of the Year

FEATURES

thoughts 34 Doug Rawlings' final from 36 The Snorkel MHP 13/35 Ahern

32

5-year warranty offer 40 Haulotte extends to with Almac Pacific 42 PACE Cranes partner offer advice on 46 Hire Insurance Brokers cyber threats

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EWPA NEWS

PRESIDENT'S MESSAGE

Access in Action

DOUG RAWLINGS EWPA PRESIDENT

Doug Rawlings – final thoughts from the EWPA’s outgoing President HIRE & RENTAL MAGAZINE TALKS TO DOUG RAWLINGS ABOUT HIS TIME AS PRESIDENT

1. What did you want to achieve when you came in as President?

I didn’t put my hand up for President to change the world, but I thought I could continue the great work that had been done by the EWPA and the Board by supporting the industry through expert guidance and resources. There were a few bumpy moments during my time, but I think the Association board came through that period with dignity and purpose.

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NOVEMBER 2022

Access in Action

2. What were you biggest challenges as president?

Initially when I accepted the role, the EWPA board was in a position of being ‘on top’ of issues within the industry.

We had many guidance documents and training packages that assisted operators, renters, and rental companies.

But then we had some unfortunate accidents in South Australia involving scissor lifts, which changed the focus of the EWPA. Because of these incidents, the Association needed to assist members because the country’s biggest contractor had insisted that we slow machines down on all their sites. That caused operational issues with some machines, and with those issues came additional costs to meet these demands as well as frustration for our OEM, rental members and operators. Some of that frustration was directed unfairly at the EWPA, who worked tirelessly on a suitable outcome.

which we began work on in 2018. Now we have a 2022 to 2027 strategy to commence, which will keep the board focused on our longer-term goals.

4. What would you like to see the EWPA doing more of in the future?

I would like us to be able to conduct more training.

Training is the key to safety and efficiency and that is what we all should be striving for in our business.

5. How important do you think the EWPA is to Industry?

I believe if any business owns or rents a mobile elevating work platform, they should be aware of the EWPA and the support it brings. We are the ‘go to’ organisation for the industry. We are a one stop shop for training,

Training is the key to safety and efficiency and that is what we all should be striving for in our business.

Then came the topic of Secondary Guarding for scissor lift controls. We continue to work on this in the form of a guidance document; the situation is so fluid, and we need to send the correct message to all stakeholders.

3. What has been your proudest achievement in your time as president?

I am proud each time I think of the un-rewarded efforts that our Board carry out for the best interests of the EWPA industry.

During my tenure we developed and signed off on an agreement with the International Powered Access Federation (IPAF) to combine our skills and resources, respect and support each identity for the benefit of our industry here and overseas.

We are only just beginning to work out how we can be of assistance to each other for the combined improvement of the EWP industry but look forward to being able to fast track some projects with combined resources available.

I am also always proud of our balance sheet where we have been able to generate income to cover operational costs and have enough to be able to assist Members in a time of need.

Lastly, I was proud to cement our 5-year strategy,

NOVEMBER 2022

compliance and operations and we are well-resourced with a deep expertise pool, willing to assist members and non-members for the advancement and safety of the EWP industry. The EWPA is a conduit for anyone looking for advice, knowledge, and guidance within Australia concerning Elevating Work Platforms and their safe, proper operation.

6. What is your favourite memory from the presidency?

Some of my favourite moments were spent post-Board meetings ‘chewing the fat’ with very experienced industry identities, learning about how different businesses operate to achieve the same goals. Those industry identities over the years included Bernie Keikabosh, Phil Newby, Dave Single, Ross Hogan and many more past and current board members.

What perhaps gave me great satisfaction was seeing the Dave Single Award presented to some very worthy winners including John Glover, Peter Davis and Tim Nuttall. Dave Single was a mentor and friend and I owe him so much for the way he mentored me when I was a young man making my way in the industry. I hope we could all show that side of selflessness and encouragement to others in the industry, as it would enhance our experiences.

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TRAILER BOOMS

Access in Action

The Snorkel MHP13/15 towable trailermounted boomlift

Snorkel MHP13/35: Versatility Meets Portability SNORKEL CREATED THE MHP 13/35 TOWABLE TRAILER-MOUNTED BOOM LIFT SPECIFICALLY FOR THE AUSTRALIAN MARKET. IT FEATURES HIGH-STRENGTH STEEL BOOM AND BASE CONSTRUCTION FOR ROBUST AND DURABLE OPERATION.

Designed with the operator in mind, this versatile machine features proportional speed control, a 600V AC rated cable to platform (upgradable to 110/240V GFCI power to platform), and a jib boom. The 1.25m x 0.78m x 1.07m platform can accommodate two workers with its 227kg maximum capacity, and the chassis also features 540-degree (non-continuous) turntable rotation.

Articulating boom sections that provide up-and-over reach combined with a maximum working height of 12.6m make this boom lift ideal for a wide variety of construction, maintenance, landscaping and agricultural applications. Additionally,

the automatic self-levelling stabilisers and outriggers with safety interlocks provide balanced working conditions on unfinished or uneven terrain.

This compact boom lift is designed to make even the smallest or most awkward workspaces easily accessible, it is easily transported with a height of only 2.05 meters, a total weight of 1,360kg and a heavy-duty tow coupling, making it ideal for those who work on multiple jobsites.

Other standard features include a Honda petrol engine with 5.5hp, a proportional electro/hydraulic system and hydraulic disc brakes. Also available as an optional feature is a bi-energy engine.

Ahern Australia is the exclusive dealer for the Snorkel MHP 13/35 in Australia.

For more information, please call 1300 900 700 or visit ahernaustralia.com.au.

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NOVEMBER 2022

MHP 13/35 TRAILER-MOUNTED BOOM LIFT RELIABLE | HIGH-STRENGTH | VERSATILE

PORTABLE STRENGTH Designed for the Australian market, the Snorkel MHP 13/35 towable trailer-mounted boom lift features articulating boom sections and a jib boom with a +/- 70-degree range for up-and-over capabilities and an outstanding working envelope, making it an ideal machine for a variety of applications.

The MHP 13/35 is engineered with high-strength steel boom and base construction and features a maximum working height of 12.6m, a maximum horizontal outreach of 5.6m (at 6m height) and a maximum platform capacity of 227kg, suitable for two workers.

For more information on the Snorkel MHP 13/35, please call 1300 900 700 or visit ahernaustralia.com.au.

BOOM LIFTS

Access in Action

JLG releases market-leading X33J Plus Compact Crawler JLG INDUSTRIES’ BOOM LIFT LINE-UP HAS GROWN ONCE MORE, WITH THE RECENT LAUNCH OF THE X33J PLUS COMPACT CRAWLER BOOM (CCB). THE RELEASE BRINGS JLG’S CCB LINE-UP TO FIVE AND PROVIDES AN ENTRY INTO THE 30M HEIGHT CLASS.

Along with bolstering the choice for JLG’s CCB customers, the new X33J Plus offers a market-leading work envelope including 17.20m up-and-over height and 16.5 m of horizontal working outreach.

The machine also provides below-grade capabilities, making it suitable for both above and below level work.

A further benefit of the X33J Plus is its class-leading 230kg unrestricted platform capacity, allowing operators to bring additional materials to the work area, leading to a more productive work environment.

While the JLG® X33J Plus CCB is big on features, its compact footprint also makes it extremely versatile and functional. At less than 5.80m long and under 1.20m wide when the platform is removed, the new model is highly manoeuvrable and will even fit through double doorways, for hassle free movement between outdoor and indoor work zones.

Disconnecting the platform is efficient via a patented system, while retractable, non-marking tracks reduces

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the likelihood of damage when the X33J Plus is working on sensitive surfaces.

Powering the X33J Plus is the Bi-energy package. Using a switch mounted on the control panel, the operator can select from two power sources — diesel or electric — depending on their preference or application requirements. The diesel option uses a modern T4F (Stage 5) Kubota D902 engine which produces 16.1kW (21.6cHP), while electric power comes courtesy of a 100Ah / 83V Lithium-ion electric engine.

JLG Industries Product & Marketing Manager – ANZ, Arron Cooper, said the latest addition to the JLG line-up further strengthened the company’s product offering, allowing the company to cover even more markets.

“The revolutionary X33J Plus demonstrates JLG’s continued commitment to delivering a wider range of high-quality access equipment possible to the industry,” Arron said.

“This recent addition to our CCB range allows operators to reach the greater heights they require, while giving

The X33J features class-leading 230kg of unrestricted platform capacity

them the increased machine flexibility to comfortably navigate around jobsites.

“We believe the X33J Plus will be well received by operators who regularly work on jobs with tough, hard-to-reach indoor and outdoor access requirements, including atriums, gymnasiums, arenas, auditoriums, airports, schools and universities, as well as local council, state, federal and military facilities.

“The X33J Plus’ versatility and ease of mobility also makes it ideal for hotels and convention centre settings and for use by window washers, painters, maintenance professionals, electricians tree trimmers and others.”

To learn more about JLG, visit the company website at www.jlg.com.au

NOVEMBER 2022

LT3 SKID-MOUNTED LIGHTING TOWERS.

READY FOR ANY EVENT 300W L.E.D. light heads 255 hours = 1 fuel tank

THE COMPACT, SAFE AND EFFICIENT WAY TO LIGHT UP A CROWD. Introducing the new LT³ skid-mounted Lighting Tower from JLG. Designed and manufactured in Australia, the LT³ is easily set-up by one person and has a run time of over 255 hours between refueling. The LT³ Lighting Tower features high output 300W L.E.D light heads, offering quality white light to safely illuminate events, festivals or worksites and the compact dimensions also allows for convenient side by side loading, making them easier to transport to sites in bulk. The LT³ is equipped with an external emergency stop, high engine temperature cut-out, and simple-to-use long extension wind-down outriggers. For improved productivity, the LT³ Lighting Tower has a generous wind rating, allowing its 8.3 metre hydraulic mast to remain at full height in up to 80 kilometre per hour winds while a long 1000-hour engine oil servicing intervals will keep the LT³ operating for longer where you need it.

Australia 131 JLG New Zealand - 0800 4 JLG NZ (55469) www.jlg.com.au

80km/h = wind rating 1 person = easy setup Stowed = 1.18 x 1.18m 1 Truck = up to 20 units

HAULOTTE

Access in Action

Reliability meets customer demand for extended warranty HAULOTTE’S EVER-GROWING RELIABILITY ENABLES IT TO OFFER 5-YEAR EXTENDED WARRANTY TERMS THAT LET CUSTOMERS SECURE THEIR ASSETS AND BETTER MANAGE ANNUAL SERVICING COSTS. Warranties for EWP machines can be extended to cover a period of up to 5 years, covering labour, travel expenses and original parts. The cover can be combined with service contracts to manage equipment maintenance each year according to the scheduled requirements from the manufacturer.

Extended Warranties offer significant benefits to the owner, explains Evan Goulis, Operations Manager at Haulotte Australia.

“We tailor our warranty and service contracts to each individual customer and their needs.

They offer peace of mind for up to 5 years of the machine operation” said Evan.

Just like the auto industry, offering extended warranties is usually a sign from an OEM that you can trust they have confidence in the products they sell. This was the sentiment offered by Paul Cannan from All Access in Queensland.

“I was impressed that an OEM would offer extended warranty like this. It speaks volumes about Haulotte and how they are willing to back their product over the long term,” said Paul.

Fixed Costs vs unknown costs When purchasing a major asset, owners calculate the total cost of ownership, not just the capital expense.

Costs such as servicing, breakdowns and running costs, need to be considered over the life of the machine.

The management of “whole-life cost” is where an extended warranty can offer significant savings.

Purchased with the machine, the costs are fixed for

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the period of the warranty. Variable costs such as fuel, labour, shipping and so on, are locked in with some levels of the warranty contract. This makes budgeting significantly easier since it removes the need to estimate what potential breakdowns and services could cost. All Access considered these costs when deciding to add an extended warranty to their machines.

“With our extended warranty we can calculate the cost of ownership of each machine because the extra warranty is a fixed cost. When you aren’t covered by warranty you must keep a slush fund and you could get an unplanned $15,000+ expense without notice”, adds Paul Cannan.

Proactive servicing When combined with a service contract the OEM can then offer proactive servicing which keeps your machine updated with any software requirements and machine updates. The OEM has factory-trained technicians that know aerial work platforms inside and out. They regularly update their knowledge and experience to repair and maintain the machines according to manufacturer specifications. Using the manufacturer’s recommendations and various R&D files at their disposal, the technicians evaluate the condition of the platforms with absolute precision.

With planned servicing and experienced technicians, machine downtime is dramatically reduced.

“Our service facilities and team are in a period of expansion because of the trust our customers have shown in servicing their machines. In Dandenong, our service team have expanded to allow for more machines; across the country we are employing even more technicians to meet customer needs” adds Evan from Haulotte.

The other advantage of an extended warranty from the manufacturer is that you can add time to the warranty as needed.

“The standard machine warranty runs for 2 years, but we can create custom warranty packages to see out the calendar year, or anywhere up to 5 years total” adds Evan.

For more information, visit www.haulotte.com.au

NOVEMBER 2022

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NEW COMPACT RANGE YOUR FAVOURITE COWORKER

ELECTRIC SCISSOR LIFTS FROM 8 TO 14 METRES • Smart design • Maximum uptime • Safe and comfortable driving experience • Unbeatable serviceability

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haulotte.com.au

HAULOTTE AUSTRALIA PTY LTD, 51 Portlink Drive, Dandenong South - VIC - 3175 Australia Tel.: 1300 207 683 - salesau@haulotte.com

ALMAC PACIFIC

Almac Pacific announce Pace Cranes as national distributor for AlmaCrawler’s range of Multi-Loaders ALMAC PACIFIC GENERAL MANAGER BOB MULES, PACE CRANES MANAGING DIRECTOR ANTHONY HEEKS, AND PACE CRANES NATIONAL SALES MANAGER MICHAEL CAWSTON SHARE HOW IT ALL HAPPENED.

“It was during several conversations with crane companies who were looking to diversify their offering, when I spoke with Pace Cranes", said Bob Mules Alamac Pacific General Manager.

“Pace Cranes already stocked tracked carriers, and wondered if the AlmaCrawler would complement their existing range. Anthony Heeks (MD) said they’d been getting calls about tracked carriers, but they wanted larger capacities with more features.

“The fit presented an opportunity for the infrastructure and construction sectors,” said Heeks.

“The tracked carriers work very well with spider cranes, which have limited pick and carry capabilities.

“Our Madea range is ideal when working on sites with narrow access, or working behind houses, whether it’s working with steel, spas, or pools. The problem is how do we get the gear there?

“Normally materials would be lifted over the house with a large crane, which is expensive. The Maeda mini crawlers are far more cost effective, but you still need to get the gear to the crane. Tracked carriers offer the ideal solution and the AlmaCrawler range complements our existing product line-up extremely well.

“Where the capacity of our other products finish, the AlmaCrawler range takes off.

“The range has larger capacities, with self-leveling capabilities, and many options including diesel or battery with both carrier or crane modes. Our business is based on this type of niche market, and our products are specialised,” added Heeks.

Mules added, “From a product availability point of view, we’ve always got product on the water. We sold more units recently, and we have three 2.5t capacity units and three 6t units on the way. We will soon have six more of our new three-tonners arriving. So, it’s about keeping that pipeline coming and forecasting where stock levels need to be,” he said.

“The new three-tonner will appeal to a different market compared to 2.5t and 6t capacity MultiLoaders, which feature the bi-leveling system. The

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3t ML 3.0FX Multi-Loader is ideal for the tighter applications, but without the bi-levelling function.

The ML 3.0 FX is smaller, weighing less than 800kg and is ideal for production-type facilities, warehousing, and industrial environments. Rental companies operating them see opportunities in lift and shift-type applications.”

Of the 6t capacity MultiLoader 6.0, Mules is keen to demonstrate why a crane hire business should be looking at this capacity and at tracked carriers in general.

“With a 6t capacity and a mini crane with a 1t lifting capacity, we see the Multi-Loader 6.0 working well in large infrastructure projects, like tunneling. It would be ideal for transporting equipment and materials into areas where cranes or other pieces of large equipment cannot access,” he said.

Multi-loader 6.0 with T-crane kit

(L to R) Anthony Heeks, Pace Cranes, Bob Mules, Almac Pacific, and Michael Cawston, Pace Cranes.

NOVEMBER 2022

Access in Action

“They are designed to transport equipment and materials from A to B, and then allow the cranes to lift them into place. Both the 2.5 and 6.0 MultiLoaders self-level up to 20 degrees, meaning the carrying platform remains level whilst traversing up and down inclines. These are the opportunities we see our Multi-Loaders excelling in, and the team at Pace Cranes have that connection and long-term relationships with those customers. That’s the exciting opportunity for all of us,” he said.

Heeks is confident the Multi-Loader range will prove to be popular, even though it still a new concept for much of the market.

“In the past, we’ve been successful with niche products that have been new to the market.

“Some have been new concepts too and we know it is important to have the machine available to not just

“It fits in nicely because where the capacity of our other products finish, the AlmaCrawler range takes off."

demonstrate, but to have stock units here, which we can hire out and get them to market,” he said. “That way they are seen and recognised. Customers can see them operating and they can ‘try before they buy’. Or, if we have machines available, we can offer them as loan machines; we have that flexibility.

“This strategy has worked with a lot of our products, and it gives the customer the option to see the product in action. With any new product, you really need to get it out there, there’s no sense it sitting here in the showroom,” he said.

Explaining how customers are utilising the MultiLoader , Mules added: “We have a customer in New Zealand with the Multi Loader 2.5 and 6.0. They have show video footage of different applications they have used these units for: from moving long beams down steep, narrow driveways, through roller doors of a small warehouse, with the ML2.5, to relocating large statues down grassy inclines with the ML6.0 using the crane attachment. They have also used the ML2.5 in the film industry — shooting a tv commercial down on a creek, where they needed to move camera equipment down a steep incline into a wet, rocky creek area below.

SCISSORS

Dingli's latest oil-free, electric scissor offer

Access in Action

Dingli’s Oil-Free & AllElectric Series Adds Three New Models DINGLI’S OIL-FREE & ALL-ELECTRIC SERIES OFFERS MAXIMUM WORKING HEIGHT OF 5–16M AND MAXIMUM LOAD OF 230–450KG.

The first batch of these 6 models was mass-produced in the first half of 2022. The entire series has no hydraulic system, using electric actuators for lifting, lowering and steering instead of traditional hydraulic oil cylinders.

Dingli has now added three new models to its oil-free & all-electric scissor series, the JCPT1012PA, JCPT1008PA and JCPT0808PA. Across the three models, the maximum working height is 10 meters, boasting a maximum load of 450kg. The range achieves low energy consumption, where the total transmission efficiency from the direct motor drive systems reaches 95%, achieving more than 30% energy savings compared with the traditional hydraulic system.

The models also offer safer, higher levels of water and dust resistance, with built-in position sensors, real-time data monitoring of the full stroke. Synergistic drives enable temperature, load, and variable torque control, delivering high active safety.

Designed with simple maintenance in mind, with no hydraulic system, the machines avoid issues such as valve core sticking, oil leakage and changing, as well as improved operational temperature efficiency reductions. They are also equipped with maintenance-free permanent magnet synchronous motor and AGM, deep-cycle batteries, further reducing maintenance costs.

Full stroke proportional control eliminates the vibrations and jerkiness often associated with self-gravity lowering of the hydraulic system, providing a more comfortable operator experience.

All-electric and oil-free, the zero-emission models deliver a high degree of environmental protection and operate with lower machine noise.

To find out more about Dingli in Australia, contact www.accesssalesandspares.com.au

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NOVEMBER 2022

INSURANCE

Access in Action

Evolving cyber crime and the Hire industry COVID-19 HAS CREATED A PLAYGROUND OF OPPORTUNITY FOR SCAMMERS AND HACKERS AS MORE AND MORE BUSINESSES MOVE TO STREAMLINE THEIR ONLINE OPERATIONS.

Cyber-attacks are becoming more frequent, targeted and complexed with 43% of cyber-attacks aimed at small business (1 every 10 minutes according to Scamwatch).

So why are small businesses struggling to defend themselves?

• Attacks are becoming more targeted (industry-specific), • There are insufficient security protocols in place, • Cyberattacks are increasing.

If we understand how common attacks occur, we can arm your business against them. Known cyber security trends should be addressed and in the hire industry cyber security has multiple exposures: • Ensuring data remains protected, • Safeguarding bank accounts as well as maintaining security around financial transactions, • Preventing theft of equipment on hire.

Material assets owned by hire companies are now being targeting in new ways, which is not unexpected as cyber fraud continues to evolve as criminals continue to find innovative ways to target specific industries.

Social engineering (theft by deception via email correspondence) is now moving to theft of hire equipment.

Do you have customers that hire equipment direct from your website? Do you have new customers emailing you to arrange to hire equipment? How do new clients identify themselves when corresponding electronically? How do you know if a customer is who they say they are?

With the recent spate of data breaches effecting millions of customers, could a third party impersonate your customer?

WHAT STEPS CAN YOU TAKE TO REDUCE THE CHANCE OF THEFT BY DECEPTION: 1. If an existing client, or a new client, contacts you via email, verify their email address. If you regularly work with a business and a staff member contacts you to hire equipment, look at the email address you are receiving the request from. If the address is incorrect in anyway, it’s a red flag.

2. Verify the ID the customer provides when booking a hire? If the hirer is a business, do you call the number for the business and confirm who you are hiring to? Do you google the address for the job?

3. If an existing client advises of a change of contact details, address or phone number, contact the number you have on file, or the person known to you to verify that the change of contact information is legitimate.

4. Cross check. Set up written training material for your staff about the dangers of Social Engineering Fraud, Phishing, Phreaking and Cyber Fraud. Create a cross check protocol for new customers, change of address and contact details, 5. Review password management, consider a password system such as password manager, 6. Check your insurance policies; what cover does your insurer provide?

Does your insurance policy include cyber theft?

Why would you add these additional cross checks to your already full workload? In order to protect your equipment, if a criminal hires an excavator and does not return it, do you want to give the machine away?

Does your insurance policy cover cyber crime or is it excluded? A few simple steps could make the different between keeping your equipment or losing it.

Cyber Crime is an evolving space, don’t be caught out, protect your business.

Talk to the recommended industry specialists, call 1300 474 242 Kylie Quinn kylie@hireinsurancebrokers.com.au 0450 599 440 — NSW/ACT/NT

Jono Ross Jono@hireinsurancebrokers.com.au 0450 591 198 — WA

Damien Smith damien@hireinsurancebrokers.com.au 0488 765 717 — VIC/TAS

Linda Burnett linda@hireinsurancebrokers.com.au 0411 725 179 — QLD

John James john@hireinsurancebrokers.com.au 0417 817 494 — SA

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NOVEMBER 2022

Are you really covered?

Hire Insurance Brokers are the new preferred insurance provider for HRIA Insurance.

HRIA Insurance is specifically designed to provide HRIA members with tailored insurance products for their business.

As the preferred insurance provider of the HRIA, Hire Insurance Brokers provide added value to members by leveraging expert industry knowledge through direct input from the HRIA and their members, coupled with specialist insurance advice.

For more details or to contact HRIA Insurance visit www.hriainsurance.com.au

The information provided is to be treated as General Insurance Advice only. Your individual personal and financial circumstances have not been taken into account when compiling this information. To obtain a full insurance risk review please contact our office. Please also refer to our Financial Services Guide (FSG) and/or the appropriate Product Disclosure Statement (PDS) if required. The Insurance Broker (NSW) Pty Ltd (TIB) trading as Hire Insurance Brokers takes no responsibility if the information provided here is used inadequately or incorrectly.

NOVMEBER 2022 VOLUME 24 NO. 2

“What staff shortages?”

Ashton Massey from Beavis Party Hire submitted this picture to the HRIA photo competition.

FEATURES 50 Coolbreeze answers the call to help flooded regions

51 Casual worker wins unfair dismissal claim 52 Short-term visa applications surge

PRESIDENT’S MESSAGE

Events

ERIN JOHNSTON HRIA EVENTS DIVISON PRESIDENT

Delivering better value for events members It’s no secret that one of the most consistent challenges for the HRIA is how to ensure ongoing value and networking opportunities for events members.

“

One of the characteristics of members in this sector is how different the interactions are from those we see in our American counterparts, as well as those members active in more traditional general hire here in Australia.

Coming to terms with these different characteristics is the first step to addressing them, but it does mean you have to come at the challenges from a different angle. The short answer is that promotion of existing members benefits is only part of the solution.

The longer answer is that we need to build more tailored offerings for members who only operate in the outdoor events silo.

Following on from the announcement of the HRIA’s revised 5 year strategic plan and request for feedback from members, the national office has recognised the need for a “deep dive” into the Events & Party Hire Division, to ensure the HRIA is

delivering on its strategic objectives for members in this sector of the industry.

Members working in Events and Party Hire were invited to volunteer to participate in a 2 hour workshop focusing on what the HRIA priorities and deliverables should be for this segment of our membership. This workshop was facilitated by a third-party specialist research firm.

By participating in one of these workshops, members are ensuring their voice is heard and getting the most value out of their membership.

From the outset, the facilitator aimed to focus on specific content areas, including awareness and use of existing member benefits, value in HRIA Insurance and uptake of HRNet advice. The workshop also identified how to highlight and promote other benefits already on offer and how events members can make better use of them.

Major topics of interest for events members were how to get access to safety resources, training, new experienced and casual staff, as well as how to improve the level of engagement with other Events members at state meetings and the annual convention.

The discussion of new ideas made these workshops extremely valuable. The results of the workshop are expected by the end of October.

The HRIA will review and communicate its recommendations to members in late 2022, with actionable outcomes and a timeline for delivery. We look forward to working with events members going forward to deliver on these objectives.

”

We need to build more tailored offerings for members who only operate in the outdoor events silo.

NOVEMBER 2022

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PRESIDENT’S QLD FLOODS MESSAGE

Cool Breeze Rentals called on to tackle Queensland flood remediation Urgent restoration works were required within a narrow timeframe after flooding had subsided. Coolbreeze began preparations as soon as they heard the news of potential flooding. Once the water levels dropped and sites became accessible and evaluated, the clean-up process could begin.

Usually, insurers need to confirm works.

The ability to provide a fast-response service is critical. Coolbreeze supplied flood restoration equipment to many of the major restoration companies involved in the clean-up process with a range of portable and stackable, commercial-grade restoration equipment that enabled the movement of large amounts of stock quickly and efficiently.

Equipment was hired and sold throughout Brisbane, the Gold Coast, Lismore and surrounds.

The biggest challenges were the widespread road closures, as well as safety and access to the flood sites. Many orders were delivered near the affected areas and taken in once accessible.

Q: What equipment was required for a flood event like this?

A combination of equipment was required depending on the state of the site. Flood-affected restoration works usually require water removal and drying. Frequently, air cleaning, ventilation, or heating may also be required.

Dehumidifiers and Turbo Floor Dryers are essential for drying and remediation. HEPA Filter Air Scrubbers, Air Purifiers, Man Cooler Fans are also used depending on site specifics. On occasion, our Diesel Heaters or Electric Heaters are used to ensure the optimal temperatures for dehumidification.

Q: How did Cool Breeze Rentals manage the logistical challenges?

We have extensive experience in urgent, high-demand scenarios. We supply Temporary Air Conditioning for emergency breakdowns, and every summer receive urgent requests for portable air conditioners to be delivered under strict KPIs. We were also heavily involved in the 2011 Brisbane floods, where we supplied bulk amounts of flood restoration equipment to affected areas, as well as portable air conditioning to temporary relief centres. This experience allowed us to focus on our internal systems and drive continual improvement throughout our business processes.

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Events Events

(Above) Staff faced constant hurdles as every unique site had its own challenges

We have also invested in key products which are stackable, lighter, and more compact than previous models. These stackable models can fit around 3 times more product per pallet which helped to ease some of the pressure on our in-house delivery fleet.

These have been the “make or break” features for this type of emergency.

What service and site assistance did Cool Breeze Rentals need to provide?

High volume of staff and time resources were required 24/7. Our staff faced constant hurdles as every unique site had its own challenges. Some had no power, while other sites had limited access. Theft was a serious consideration as was OH&S. On site servicing of our equipment is reasonably flexible and easy. We have washable filters in our Dehumidifiers that have tool-less removal. The filters can be assessed without removal, and if dirty, are removed, washed, dried, and then refitted.

HEPA air filters and pre filters are also easy to remove and replace. We have mobile test tag machines and pressure washers that were used onsite as required.

Electrical components required extra consideration, tests, and checks for these high moisture waterlogged areas.

Some customers ordered additional or back-up equipment to prevent downtime in the case of any product issues or site progress.

This helped alleviated the demand on our resources.

We are proud of the Cool Breeze Rentals team and its response to emergency relief situations on a national level and continue to develop and improve upon our current quality service and products.

NOVEMBER 2022

UNFAIR DISMISSAL

Events

This case highlights the importance for HRIA members, especially those in the seasonal events space, to seek legal advice when hiring and dismissing casual employees and seasonal workers, advises James Sanders, Principal at MST Lawyers.

Ms Kate Clift was employed as a casual production worker by an Adelaidebased wholesale florist supplier, Tony’s Wholesale Flowers Pty Ltd (Tony’s Flower).

Tony’s Flower contended that Ms Clift was employed as a seasonal worker.

Due to the nature of the business, holidays such as Christmas, Valentine’s Day and Mother’s Day were peak periods, after which the workload significantly decreased.

Ms Clift was dismissed on 4 May 2022 along with two other employees due to the busy “event season” coming to an end.

Ms Clift claimed that she was not a seasonal worker and was dismissed because she had called in sick for three shifts in the two weeks prior to her dismissal.

The Fair Work Commission found that: 1. Ms Clift was employed on a regular and systematic basis for over 18 months and had reasonable expectation of ongoing employment.

2. There was no express term in Ms Clift’s employment contract that limited the employment to seasonal work or the “event season”, or any evidence of an understanding that the employment will conclude at the end of the “event season”.

Casual “Seasonal” Worker Wins Unfair Dismissal Claim

It was determined that Ms Clift was unfairly dismissed and could have expected to be employed for another five weeks, which would provide Ms Clift with a maximum compensation amount of $2,890 plus superannuation.

The Fair Work Commission has ordered the parties to agree on a compensation amount or in circumstances that they cannot agree, for Ms Clift to file material in relation to her current earnings, at which time the Fair Work Commission will finalise the compensation amount to be awarded to Ms Clift.

On 7 October 2022, the Fair Work Commission handed down its decision in the matter of Kate Clift v Tony’s Wholesale Flowers Pty Ltd.

GEOFLEX STRETCH TENTS

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VISAS

Events

Short term and WHM visa numbers creep back up towards pre-pandemic levels According to the Australian Bureau of Statistics, the volume of shortterm visitors reported in Australia by July was still well below prepandemic levels, with 325,680 arrivals compared with 790,380 for the same period in 2019.

However, overseas visitors staying a year or more appears to be bouncing back, with 60,550 longterm arrivals in June compared with 76,870 in 2019.

Funding had previously been cut by $875 million, leading to a massive backlog of unprocessed visas approaching the 1 million mark.

The Labor Government has since earmarket $36 million to hire 500 staff to tackle the crisis.

More recently however, travel firm Welcome to Travel, who specialise in gap-year tourism, reported 200% more travellers on their itineraries compared to pre-pandemic, fueling applications for working holiday 417 visas.

“Australia is... experiencing a rapid rebound in visa applications,” Andrew Giles, Minister for

Immigration said recently. “We have received nearly 2.22 million new applications since 1 June 2022, compared with nearly 495,000 for the same period in 2021.”

“This is welcome news for sectors who rely on casual labour from overseas, such as our events industry. But we aren’t feeling this on the ground,” said Brett O’Hara from Harry the hirer. “Members in the events division have been working under the strain of a huge shortage of unskilled and skilled workers, who we would normally have relied on prior to the pandemic. Anything the government does to speed up visa processing for the casual overseas workforce or incentivise workers back to the industry would be very welcome”.

$500k showing monthly payment increase as a % comparison Loan Type

Term

Home

principal & interest

30-year

Monthly Payment @ 3.25%

Monthly Payment @ 6.5%

% Uplift in Monthly Payments

$2,175

$3,160

45%

Home

Interest only

$1,350

$2,700

100%

Equipment

5-year

$9,040

$9,785

8%

EARTHMOVING

BLACKWOOD FEELS THE EARTH MOVE

Equipment

How did you come to add the Flextool TuffTruk to your fleet?

I always read Hire and Rental Magazine to keep abreat of the latest innovations in the market, which is where I first became aware of the Flextool TuffTruk. Much of our purchasing and equipment research is done at the Hire convention, which is where we ordered our first battery-powered unit after seeing it on display at HIRE22 in May. We’ve also since added a second unit to our fleet to meet demand.

How is it performing so far?

Our TuffTruks have been a nice surprise. We were confident there’d be a good fit for the DIY market, but mostly the demand has been in commercial use. It’s great when your business can offer a truly innovative product for hire, and the customer returns the equipment and tells you about their positive experience.

What is the average rental term?

Concreter’s will hire the unit usually for a day period.

Landscapers are often multiple days and into weeks.

What makes the TuffTruk suitable for the hire industry?

The TuffTruk is an excellent example of hire-specific machine.

It’s new, innovative, labour saving and with the battery powered model, environmentally friendly. For the hire company, there is very little maintenance, so service cost is low.

Who are the primary customers for the Flextool TuffTruk and what has been their feedback?

In the short period we’ve been hiring the TuffTruk, concretors, earthmovers and landscapers have been the most frequent users. First time users have been occasionally apprehensive but have always returned to us happy, as the unit often performs above their expectation and saves considerable labour, especially if their project has a slope to content with.

What other sectors could benefit from hiring a TuffTruk? There is certainly immediate market demand from landscapers, concreters, earthmovers and the DIY sector. I believe once awareness grows, it will be a common product across every hire customer sector.

HIRE AND RENTAL MAGAZINE SPOKE TO BEN QUIRK, OWNER OF BLACKWOOD HIRE IN SOUTH AUSTRALIA, ABOUT HOW HE GOT ON WITH A MACHINE THEY HAD ON TEST AFTER THEY SAW IT ON DISPLAY AT THE ADELAIDE HIRE22 EXHIBITION IN MAY.

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Would you recommend the Flextool TuffTruk to other hire and rental companies? I’d certainly recommend the TuffTruk to hire and rental companies. It’s value as a laboursaving device means there will always be demand and it’s low maintenance makes it easy to keep the price structure right to get a decent return on the investment.

What else would you say about the Tufftruk?

The TuffTruk is designed and manufactured in the UK, and we've had a relationship with Flextool for many years, both of which gave me confidence to purchase a new and relatively untried product.

NOVEMBER 2022

Supply.

Install.

Maintain.

HEPA FILTER

Total management of your portable and temporary climate control and air quality requirements

Rental and Purchase Options Available • Portable Air Conditioners • Air Scrubbers • Air Purifiers

End to End Solution

Total Flexibility

AUS/NZ Coverage

• Delivery & installation • Ongoing maintenance • Equipment servicing & exchange programs • Filter monitoring & changing

• Add / remove supplementary equipment as needed • Increase capacity when needed during outbreaks • Maintain air quality during breakdowns or scheduled shut downs

• Branches in all major centres • Melbourne, Sydney, Brisbane, Adelaide, Perth, Auckland • 24/7 Emergency service • Expert advice

Contact your local Cool Breeze Rentals branch on 1300 885 188 for more information.

1300 885 188 sales@coolbreeze.net.au www.coolbreeze.net.au

ECOMMERCE

TECHNOLOGY AND INNOVATION SPONSORED BY POINT OF RENTAL

Equipment

E-Commerce Your 24/7 Sales Team THE BACKBONE OF EVERY SUCCESSFUL HIRE BUSINESS IS ITS CUSTOMER SERVICE.

OVER THE PAST COUPLE DECADES, and especially over the past two years, it’s true to say that you may never have a chance to serve customers if you’re not serving their needs online first.

Local and regional hire businesses are competing with hire companies with national and international footprints to try to provide an excellent e-commerce experience. With B2C companies like Amazon making purchases easier than ever, hire companies also find themselves competing against online retail businesses more and more.

So what can be done to keep customers coming back, and how can this be used to build a successful e-commerce process?

Trust and reliability 75% of a company’s credibility is based on their company’s website design, according to web credibility research from Stanford University. And even if you’ve established credibility early on with a customer, it’s critical to maintain that trust throughout the shopping process. 80% of people stop engaging with content that doesn’t display well, and 57% of people won’t recommend a business with a poor mobile website design. A website needs to let customers easily see that you’re a legitimate company and the site should integrate with your software to ensure customers are receiving accurate information.

Educate a customer to improve their experience Part of building upon the trust includes showing knowledge about the products on offer. Making specs and even

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instructional videos available online helps hirers make informed decisions and feel more confident moving forward.

Face-to-face, a person can see someone hiring an excavator and naturally suggest relevant attachments; similarly, your site should be able to suggest additional items that makes sense to buy or hire.

Again, this shows that you understand the project they’re working on and builds confidence.

Wrap up the entire transaction without additional referrals Whether buying or hiring, customers don’t want to go through several people to figure out how much they’re going to pay, when to pay, where things need to be sent, etc. The whole transaction should be taken care of all at the same time. A seamless online transaction should take reservations and payments all at once. A customer should be able to see product availability, or when it’s in stock, and be able to reserve it and schedule delivery.

Effective after sales Much like a sales team would be there to follow up with customers and make sure their hire is going well, a site can ask a customer if they need anything else. The site’s backend software should provide a customer portal that can answer any

questions a customer might have. For instance: “What equipment do I have out on hire already? How much is my current invoice? How much was my last payment? Can I pay now? Can I call in a maintenance request?” All these items can be handled through a customer portal, which allows your customers to get their questions answered 24/7.

E-commerce solutions should make a customer feel just as good about doing business as they would working directly with branch staff. If customers can find the answers to their questions online, you can free up resources to answer the questions that really require expertise.

Point of Rental has e-commerce solutions built to help hire companies of all sizes compete and thrive in the online marketplace. Our dedication to providing solutions is a big part of why we were named 2022’s HRIA Supplier of the Year in the software/services category. Contact Point of Rental through sales@pointofrental.com to find out how they can help your business increase revenue and cut costs in 2023 and beyond.

NOVEMBER 2022

BUILT FOR HIRE The Flextool PortaVibe has been the go-to concrete vibrator for many concreters in Australia. The original Flextool PortaVibe is now available with an innovative contoured engine guard, offering improved durability and engine protection during operation and transport. Making our best, even better.

Try it today. Go to www.flextool.com.au for more information.

Flextool and PortaVibe are registered trademarks of Parchem Construction Supplies Pty Ltd.

SCAN BELOW TO SEE IT IN ACTION

Sustainability sponsored by Blue Diamond

PUMPS XXXXX

AUSSIE PUMPS FLOOD READY

Equipment

Aussie has increased 4” trash pumps production to keep up with demand from hire and local government needs!

CLIMATE CHANGE PRESENTS THE HIRE INDUSTRY WITH BOTH PROBLEMS AND OPPORTUNITIES. SO AUSTRALIA’S LEADING MANUFACTURER OF ENGINE-DRIVE TRASH PUMPS IS BEEFING UP PRODUCTION TO MEET THE CHALLENGE.

The big pump, capable of handling 1½ “ solids, is ideal for any flood emergency.

The Aussie QP40T pump is proving to be most popular in it’s diesel drive ‘Mine Boss’ configuration. This pump comes in a heavy duty frame, designed specifically for hire on construction sites, mines or quarries.

“That design criteria made it ideal for emergency flood situations”, said Aussie Pumps Chief Engineer, John Hales. The big pump will produce flows up to 1600 litres per minute and draft floodwater through a vertical lift of 7.6 metres!

SELF PRIMING THE ANSWER

“The beauty of these pumps is they self prime”. By that, Hales means that there is no complicated priming devices like compressors or vacuum pumps required to get the pump to lift water. The company claims there’s no need for a foot valve in the suction line. A strainer to keep big solids out is all that is needed.

“You just fill the pump with water, through the priming port, close the port, make sure there’s no air lock or air leak in the suction line where it is coupled to the suction of the pump and start the engine”.

No gadgets, no extra impediments, just a big simple cast body with huge ‘shoulders’ to make the priming fast and easy.

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The Aussie QP40T comes with either a petrol engine, Honda 13 hp recoil or electric start or, a 10 hp Yanmar diesel.

The Mine Boss version uses the 10 hp Yanmar because it gives plenty of power and torque. It’s enclosed in the Mine Boss frame which is 38 mm super robust stainless steel with an integrated lift bar.

The pump engine module is mounted on a stainless steel base plate with anti vibration mounts. Standard features include battery isolation, an E-stop and a fire extinguisher.

The big pumps are capable of handling solids because of the non clog open impeller. That high SG impeller, operating in a volute is designed to provide maximum performance. It’s the heart of the pump.

EASY CLEAN-OUT

Aussie trash pumps all feature a big clean-out port which facilitates clearing chokes without having to disconnect pipework.

The two toggles on the front of the pump are undone in seconds and handles on the cover plate make it easy to pull the cover and volute out, exposing the impeller chamber. From there, a pressure cleaner or hose can clear out any chokes that might be

in the pump, enabling it to be back in business within minutes.

Like all Aussie ‘Quik Prime’ pumps, the QPT trash pump range is covered by a 5 year warranty on the pump end.

Honda or Yanmar engines are covered by the manufacturer’s warranty Australia wide.

Aussie recommend the pumps be used with good quality rubber suction hose and ribbed rubber delivery hose for maximum life on site.

GET THE RIGHT PUMP

“Pumps like this, can do a mighty job of moving water fast from flooded basements or sumps to cleaning sewagefilled swimming pools", said Hales.

“When it comes to flood emergency, we’re building more pumps all the time as we get used to new climate events”, said Hales.

Further information on Aussie’s hire industry trash pump product range is readily available from Australian Pump Industries.

NOVEMBER 2022

ire and ental ndustry ssociation

HRIA REFERRAL PROGRAM

Help us build a stronger hire industry Are you working for a HRIA member?

For every business you refer that joins the HRIA, we will reward you with a $50 gift card. Just make sure that the business mentions your name when they complete their application.

The more businesses who become members of the HRIA the stronger and more influential the industry

becomes. Our existing members know how important it is to be a member of the HRIA – so help us get the message out.

The more businesses you refer the more you are rewarded. Start referring other hire businesses now.

Visit www.hireandrental.com.au/hria-referral-program for more details.

Terms and conditions apply – visit www.hireandrental.com.au/hria-referral - program for complete details.

TOYOTA

Equipment

ONLY TOYOTA FORKLIFTS WILL DO FOR NATIONWIDE TRAINING

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NOVEMBER 2022

TOYOTA

Equipment

PERTH-BASED NATIONWIDE TRAINING HAS USED THE RELIABILITY AND SAFETY OF TOYOTA MATERIAL HANDLING AUSTRALIA (TMHA) EQUIPMENT TO HELP GROW ITS BUSINESS, PROVIDING TRAINING COURSES AND ACCREDITATION FOR BUSINESSES WITH FORKLIFT, ORDER-PICKER AND DANGEROUS GOODS HANDLING AND STORAGE OPERATIONS.

For over 10 years, Nationwide Training has depended on the superb reliability of Toyota forklifts to deliver its courses, with the company using three Toyota forklifts to train workers. For Nationwide CEO Gavin Trim, Toyota have stood out from the competition for as long as he has been using them. “We’ll go to sites, and they obviously have their own brands of machines as well, but even with all the different machines I’ve used, Toyota has been hands down the best machine,” Mr Trim said.

“I’ve trained with other brands and think, ‘why does

do not stop there. “There’s lots about the machine I like — the reliability is fantastic.” he said. “The machine also has the System of Active Stability (SAS), which other manufacturers don’t have. My new machine has a steering wheel indicator and mast leveling feature — the layout, design and ergonomics of the machine are great.

For Nationwide, another reason to stick with TMHA has been the excellent service and aftersales support.

Mr Trim said Nationwide prides itself on delivering high-quality training to corporate groups, which would not be possible without the machines running efficiently. The service provided by Sales Manager Tony McGuire and his team ensured that the operations run smoothly.

“Tony’s always there to help, he provides any support I need. Whether we need a new machine or finance, they’ve always been helpful providing all the service required.”

Mr McGuire said he was acutely aware of how important it is for any business to have their forklifts in prime working order.

“If the forklift doesn’t start you lose a class, and with six to eight classes a day, you can’t put them off to the next day because you’re double-booking yourself.” A reputation for offering consistently excellent training programs has seen Nationwide develop a strong reputation in Perth, with contracts from Australia Post, Bunnings, Government and Defence departments and transport companies around Perth. With TMHA by its side, Nationwide can provide top-tier training and accreditation for businesses long into the future. Mr Trim said the machines he invested in have been worth every penny. “Not everyone wants to pay the money for a Toyota, but if they realised how good they were, they’d soon buy one as a priority,” he said.

They’re very reliable machines and the technology you get is really good.” this machine work like this when the Toyota is so easy?’”

Nationwide was formed by Trim’s parents. The company starting out renting Toyota forklifts, however when the opportunity arose to purchase his own equipment, he jumped at the chance and is now the proud owner of two 8-series gas forklifts and a Toyota order picker. “When I started managing the business, Mum and Dad already had a Toyota, which we rented. The leasing company were moving away from their Toyota contract, so I investigated TMHA and started leasing from them,” Mr Trim said. “Now we’ve purchased the machines, and I’m a big believer in the product; I tell everyone how good they are. They’re very reliable machines and the technology you get is really good.” As a former Toyota automotive technician, Mr Trim is well versed in the mechanical excellence of the brand’s products. The durability of the machines is a clear selling point, but the TMHA benefits

NOVEMBER 2022

Toyota Material Handling Australia 1800 425 438 www.toyotamaterialhandling.com.au

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Equipment

MILWAUKEE

MX FUEL TAKES CONCRETE FINISHING SOLUTIONS ONE STEP FURTHER MILWAUKEE TOOL CONTINUES TO DISRUPT THE CONCRETE FINISHING SPACE WITH THE INTRODUCTION OF THE MX FUEL BRIEFCASE CONCRETE VIBRATOR (MXFCVBC-0).

The MX FUEL Briefcase Concrete Vibrator is the latest addition to the MX FUEL Equipment System set to revolutionise the light equipment market with powerful, cordless alternatives to petrol and corded products.

“Our priority is the efficiency and safety of users,” said Chris Parker, Senior Product Manager at Milwaukee Tool.

“We knew the best way to make this possible would be to design a tool not restricted by cords.”

By eliminating cords and tripping hazards, MX FUEL Briefcase Concrete Vibrator offers a safe and productive pour. Having cords around the site is extremely dangerous.

Being battery-powered, the MX FUEL Briefcase Concrete Vibrator is a portable solution making it easy to transport around job sites. It has a compact, slim design that works for stationary and mobile applications.

“The new system is ideal when working on walls and columns, delivering petrol-powered performance without the hassle of petrol headaches and maintenance,” Parker added.

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It comes with a shoulder strap and carry handle for increased flexibility and portability and presents an additional safety precaution — including when working at heights.

While the cordless vibrator offers productivity and efficiency benefits, its Milwaukee-exclusive REDLINK PLUS Intelligence technology provides power and performance that can rival corded and petrol-powered machines with overload failsafe to protect the machine in the most challenging applications, with the MX FUEL RED LITHIUM-ION battery pack providing instant power.

The push-button start delivers instant power, eliminating the repetitive motions of a pull start, allowing users to get jobs done faster without sacrificing the power and runtime they expect.

The MX FUEL Briefcase Concrete Vibrator comes with a wireless remote control, allowing users to run the machine from a distance, offering ease of use in applications such as when using long shafts.

“The MX FUEL Concrete Vibrator is the next step in our push to offer general

contractors and concrete users a full line of concrete finishing equipment solutions.”

Milwaukee Tool is committed to improving productivity by providing performance-driven and trade-focused solutions so users can perform an entire day’s work on one battery system. The new MX FUEL Briefcase Concrete Vibrator is fully compatible with the complete MX FUEL Equipment System and is a testament to the company’s focus on investing in game-changing technology that delivers breakthrough solutions for users.

All MX FUEL Equipment is engineered to deliver the performance, runtime and durability demanded by the world’s most heavy duty trades without the hazards associated with noise, vibration, cords and the frustrations of petrol maintenance.

Visit www.milwaukeetool. com.au/system/mxfuel/ to learn more about the MX FUEL Equipment System, or book a visit with an MX FUEL Specialist to try the range on your job site.

NOVEMBER 2022

ire and ental ndustry ssociation

WHY HIRE FROM A HRIA MEMBER

By choosing to hire from a HRIA member you are ensuring the best possible hire experience.

• HRIA Members will recommend the right equipment for your job • HRIA Members can provide instruction on use of the equipment • All equipment hired by HRIA members is thoroughly checked and maintained prior to each hire and electrically tested and tagged where needed

• HRIA members follow all Workplace Health and Safety requirements and have access to the latest safety legislation – ensuring the highest standard of safety for employees and hirers of equipment • Hiring from an HRIA member ensures equipment reliability and efficiency • HRIA members are committing to a code of ethics

WITH OVER 500 CORPORATE MEMBERS, YOU WILL BE SURE TO FIND A HRIA MEMBER NEAR YOU. For more information or to join the HRIA visit www.hireandrental.com.au