Advanced Diagnostics for CE Terminals

Ping and ipconfig are invaluable for network debugging along with some knowledge of IP and the Winsock error codes. • Try to ping the destination host. • Check the destination address. • Check whether you have a router configured in your network system (your WinSock implementation). • Use the tracert command at the command prompt on the desktop to try and determine where the failure occurs along the route between your host and the destination host. • Some utility programs are distributed on the Accessories CD.

Others can be developed using the software development kit (SDK). • Take advantage of alternate connectivity - mouse versus touch screen, keyboard versus keypad, serial communications, and alternate Ethernet connections. • Enable the crash logger and examine the EXCEPTIONS.LOG file from the PanelView Plus CE terminal when suspecting an operating system or application crash. • Store the current operating system on an external CompactFlash card. You can then use this card to update the terminal in case the operating system is out-of-date or corrupted. • Store Autorun.exe utilities on an external CompactFlash card that can be easily run by inserting the card in the external

CompactFlash card slot of the terminal. • Know useful keyboard shortcuts so that you can navigate around the system without a mouse or touch screen. • Check the event log in the Hardware Monitor control panel application or under Terminal Settings>System Event Log in

Configuration mode. Look for error conditions or reasons for unexpected reboots. • Check the configuration settings in the PanelView Plus CE control panel applications or terminal Configuration mode.