BUSINESS NEWS
The Trees at Harwood Park Crematorium, William Wood
At Harwood Park Crematorium, the landscape plays a meaningful role in offering peace, beauty, and a sense of continuity for all who visit. Our newest woodland area, William Wood, stands as a living tribute to family heritage, named in memory of Claire’s grandfather, William Austin. This tranquil plantation features 78 Rowan Ash trees—also known as Mountain Ash—selected for their elegance, seasonal charm, and ecological value.
With their slender form, finely feathered leaves that glow red in autumn, and vibrant spring berries, the trees in William Wood provide both visual
beauty and vital nourishment for local wildlife. We have chosen four distinct varieties—red, white, pink, and yellow berry-bearing Rowans—each offering unique colour and interest throughout the year.
A view from Oak Wood looking towards William Wood:
Austin’s Natural Burial Park
Alongside William Wood, our grounds also include significant plantings in the natural burial park, such as the majestic London Plane, a tree with deep historical roots. As a hybrid of American sycamore
Message from Claire…
Welcome to the latest edition of ‘The Bearer’. We have had another busy three months at Austin’s and Harwood Park.
In April we saw the 28th anniversary of the official opening of Harwood Park. However, this week we said ‘farewell’ to Gary Ford, our manager at the crematorium. Gary joined Harwood Park in March 1998 and over the last 27 years he has played a key role in the development and success of the services and facilities we provide to bereaved families.
Gary leaves us for a new chapter in his life as he and his family move to Lincolnshire. We wish him well.
As we move into the summer months, the Memorial Gardens at Harwood Park are looking stunning. I would urge you to take the opportunity to visit.
The development of our new Austin’s Head Office in Stevenage High Street is progressing at pace. We are scheduled to take up residency in early September. Our new home will enable us to extend and enhance the services and support we provide to the local community. I look forward to sharing these with you in the next issue.
In the meantime, I hope you enjoy catching up on all our current news.
HARWOOD PARK NEWS
and Oriental Plane, it was first discovered in the 17th Century then widely planted in the 18th. Not only is the London Plane the capital’s most common tree, but for Austin’s, it is important as our history dates back, to the same time period. These thoughtfully chosen species reflect our commitment to creating a serene, natural environment that honours both remembrance and renewal.
Building for the Future: Our New Bereavement Centre in Stevenage
We’re delighted to share a behind-thescenes look at the progress of Austin’s new Bereavement Centre, currently under construction on the High Street in Stevenage and due to open in 2025. This thoughtfully designed space will become home to both our new Bereavement Centre and the Austin’s Stevenage branch, creating a welcoming and purpose-built environment to support families at every stage of the funeral journey.
Construction has been underway for some time, and the transformation is beginning to take shape. As these recent photos show, the elegant glass frontage is now being installed - offering a light-filled and contemporary welcome to the space. Once complete,
Harwood Park hosts a visit for The Road Victims Trust
On Wednesday 26th February 2025, Harwood Park hosted a visit for the Road Victims Trust.
The RVT works in partnership with the police and HM Coroners, taking over from them the support of the bereaved and anyone else who is affected by a road death.
This was an all-areas tour, to aid the counsellors with the advice and support they offer.
During the visit Harwood Park, as part of the ICCM Recycling of Metal Scheme we presented a cheque to the trust for £12,500, to help support the key role of the highly skilled and committed counsellors, who aid a number of individuals and families
the ground floor will house a tranquil service chapel, comfortable arrangement rooms, and peaceful chapels of rest, all designed to reflect Austin’s commitment to dignity, care, and compassion.
We look forward to welcoming the community into this new space in 2025, and we’ll continue to share updates as we move closer to opening our doors.
in Hertfordshire following their tragic loss.
Our thanks go to Jo Dawes (Harwood Park) and Amanda Mc Arthur (Austin’s) for their support in hosting the evening.
Cheque being received by Jenny Howard of the RVT
MuchLoved:
A New
Chapter for Tributes and Donations
From February this year, our online tribute and donation partner Love2Donate became part of MuchLoved - the UK’s leading tribute platform. This thoughtful change brings even more features to help families create lasting memorial pages, share memories, and collect donations for meaningful causes in honour of their loved ones. MuchLoved is a trusted and well-established platform that supports thousands of families across the country, and we’re pleased to be part of this next step.
In the coming months, we’ll be gradually moving over to the new system. For now, there’s no change to the way we create donation pages—our team will continue to take care of everything on behalf of our families. If you’ve already have a tribute page through Love2Donate, please don’t worry. While older pages will eventually be archived, all records will be safely stored, and any page can be reinstated at a family’s request.
A Voice for Funeral Care in the Local Business Community
On Wednesday 14th May, Funeral Arranger Amanda Paine attended the local Women in Business Networking meeting at The Cromwell Hotel in Stevenage, representing our company among an inspiring group of professional women from a range of industries. The event provided a welcoming space to connect, share insights, and build meaning-
Austin’s Charity of the Year 2025: Supporting Young Lives vs Cancer
We are proud to support Young Lives vs Cancer - a remarkable organisation that provides vital support to children and young people diagnosed with cancer, as well as their families. From emotional guidance to practical and financial assistance, this charity helps young people not only cope with the challenges of cancer but to feel empowered throughout their journey.
Throughout the year, there are countless opportunities for us all to get involved and make a difference. Whether you’re lacing up your train-
ful relationships with others who are passionate about their work and the communities they serve.
Amanda found the experience both insightful and encouraging, offering a chance to talk about the sensitive and essential nature of funeral care in a setting where empathy and professionalism are deeply valued. It was a valuable reminder of the importance of visibility and collaboration, and how strengthening local networks can help foster trust and understanding of the services we provide.
ers for the Great North Run, pushing yourself in the Royal Parks Half Marathon, or rallying colleagues for a local fun run or walk, every effort counts. For those less inclined to run, there are bake sales, quiz nights, charity raffles, and even skydives - all fantastic ways to raise awareness and funds. We’ll be sharing dates, ideas, and ways to take part in upcoming newsletters, so keep an eye out and get involved in supporting this truly life-changing cause.
To learn more about Young Lives vs Cancer and their 2025 fundraising events, visit younglivesvscancer.org.uk.
More Adventures of Woody, the Crem Cat
Woody is a much-loved resident at Harwood Park Crematorium, where he’s made himself very much at home. Cared for by the dedicated crematorium team, Woody enjoys a peaceful life roaming the grounds, receiving regular treats, and plenty of fuss from staff and visitors alike. The photos say it all - Woody is truly part of the Harwood Park family. If you’d like to follow his adventures, Woody even has his own Facebook page: Woody the Crem Cat.
The Bearer: Now Reaching More Of Our Community
Following the successful launch of The Bearer stand outside our Stevenage office, we’re proud to announce that this free community resource is now available to the wider public at our Hertford, Hitchin, Harpenden, and Hoddesdon branches.
This publication offers the community an insight into the people behind Austin’s, sharing stories from our team alongside current news about the business and wider developments within the funeral profession. Whether highlighting team achievements, upcoming events, or changes in industry practice, The Bearer is a way for us to stay connected with the families and communities we serve.
Whether you’re visiting one of our branches or passing by, feel free to take a copy for yourself or someone you know who may enjoy learning more about who we are and what we do.
Grief Cafés: A Compassionate Space to Heal
In addition to her work as a funeral officiant, Nicola Martin-Davis offers vital support to the bereaved through her Grief Cafés—safe, nurturing spaces designed to help people navigate life after loss. These sessions, offered both online and in person, create an environment of connection, reflection, and gentle healing.
Nicola’s virtual Grief Café, hosted on Facebook, provides a private and peaceful community for those looking to share their journey through grief. With a focus on hope and meditation, it allows members to express their emotions freely and explore personal
pathways toward recovery.
For those seeking a face-to-face experience, Nicola also welcomes guests to her regular café held in the coffee lounge at Harwood Park Crematorium - a calm and supportive setting where conversations unfold naturally among those who understand.
Alongside the group sessions, Nicola offers one-to-one bereavement support, tailored to individual needs. Nicola’s work reminds us of the power of presence, empathy, and simply being heard. To find out more about her Grief Cafés and the support she provides, visit: www.nicolamartindavis.co.uk
HERTFORD HITCHIN
HARPENDEN
Shining a Light After Tragedy: The Work of the Road Victims Trust
The Road Victims Trust (RVT) is a registered charity (number 1142336) established in 1994. Working closely with Police and Road Safety Partnerships across Bedfordshire, Cambridgeshire and Hertfordshire, the RVT provides emotional and practical support to individuals affected by fatal and life-changing collisions. This support is inclusive, extending beyond bereaved families and victims to witnesses, drivers, friends, colleagues, and emergency professionals who attend collision scenes.
Through Service Level and Information Sharing Agreements with the Roads Policing Unit across Bedfordshire, Cambridgeshire, and Hertfordshire (BCH), RVT receives direct referrals from the police, allowing proactive and rapid response. Understanding the debilitating impact of trauma, the RVT contacts referred individuals by letter within 48 hours. A follow up phone call within two weeks ensures a timely intervention of support. Annually, this approach enables
RVT to assist over 600 individuals. Each referral undergoes a thorough assessment by the Clinical Services Team, after which individuals are offered free, unconditional counselling. Sessions last one hour weekly, continuing for as long as needed, and are provided by qualified counsellors or senior trainee counsellors registered with relevant professional bodies. These counsellors volunteer their expertise and receive comprehensive training and valuable experience in trauma counselling.
The RVT maintains strategic and tactical roles within Road Safety Partnerships across BCH. Community involvement is integral to RVT’s operations, supported by appointed patrons and advisors who utilise their networks to advocate for and strengthen RVT’s mission. Ambassadors, who have personally experienced RVT’s support following tragic losses, also play a critical role in highlighting the charity’s essential work. One ambassador, Katie Holmes, whose husband Garry died in a collision in 2015, profoundly emphasises RVT’s impact: “When I started counselling with RVT, slowly, week by week, I could see a new chapter, some light in our future. With RVT’s help, I know it will be a beautiful one. To have been personally supported by RVT was a lifeline. I genuinely believe that without the charity, my daughter would have lost both her parents.”
Paul Cook, Chief Executive of RVT, attributes the charity’s effectiveness to several key factors, notably the strong, collaborative relationship built over many years with frontline Police and Family Liaison Officers. He further praises the exceptional skills and dedication of the charity’s staff and volunteer counsellors: “Their commitment provides an essential pathway for individuals struggling with immense grief and loss.”
Although partially funded by the police forces in their operating areas, RVT, like many small charities, depends heavily on local community groups and corporate generosity. The support from these groups is crucial for RVT’s continued operation and growth.
Individuals and organisations interested in supporting RVT’s work or seeking further information about their services can reach out directly via email at enquiries@rvtrust.co.uk or paul.cook@rvtrust.co.uk.
INDUSTRY NEWS
Recognising Loss: How To Request A Baby Loss Certificate
The UK government now offers a free, optional Baby Loss Certificate to parents who have experienced a pregnancy loss before 24 weeks (or before 28 weeks if the loss occurred prior to October 1992). This initiative provides formal recognition of the loss, acknowledging the profound impact it has on families. Since its introduction, over 100,000 certificates have been issued, offering comfort to many bereaved parents.
To apply, you must be at least 16 years old and reside in England. You’ll need
A Journey Through Time: The Changing Face of Funeral Service
The funeral service is a profession deeply rooted in tradition, yet it has always adapted to meet the needs of changing times. As we look back through history, we see how customs, challenges, and societal shifts have shaped the way we honour those who have died. From the grandeur of Victorian mourning to the quiet strength shown during wartime, the evolution of our work tells a powerful story of care, resilience, and continuity. Funeral customs have always reflected the social values of their time. In the Victorian and Edwardian eras, funerals were grand affairs, often marked by class distinctions. Plumes - feathered headpieces once worn on mourning attire - were a symbol of status and respect. Today, this tradition endures with decorative plumes seen on horses pulling ceremonial hearses, maintaining a link between past and present.
your NHS number or the postcode registered with your GP, and the mobile number or email address linked to your GP record. If you wish to include the other parent’s name, their consent and email address are required. Applications can be made online through the official service: Request a Baby Loss Certificate https://www.gov.uk/request-babyloss-certificate. For assistance or alternative formats, contact the Baby Loss Certificate Service at 0300 330 9445 or email babylosscertificate@ nhsbsa.nhs.uk.
This certificate is not a legal document and is not intended for official purposes, but it serves as a
meaningful acknowledgment of your loss. Whether your loss was recent or occurred many years ago, this certificate can be a valuable part of the healing process.
The two World Wars brought a seismic shift to the profession. With many men conscripted and materials like timber and petrol in short supply, women stepped into key roles in funeral work, handling arrangements, preparing the deceased, and supporting families. This marked a turning point in the industry’s inclusivity and resilience during crisis. Cremation, though legalised in 1885, was rare and more expensive than burial for many years. As crematoria developed and social attitudes shifted, cremation gradually became more accessible, with over 80% of funerals in the UK now opting for it. The cost difference has reversed over time, with cremation now often the more economical choice. Horse-drawn hearses, once the standard, gave way to motor vehicles by the mid-20th century, yet the elegance and solemnity of the horsedrawn option remains popular for those seeking a traditional tribute. Meanwhile, embalming, introduced to the UK by American practitioners in 1900, was initially used sparingly but is now a routine part of funeral care,
helping families say goodbye in a calm and dignified setting.
The evolution of funeral service tells a story not just of industry, but of compassion, adaptation, and tradition. As we reflect on the photo of those early Austin’s staff, we honour their legacy and continue the journey they began - caring for families with dignity, respect, and dedication through every era of change.
A Voice of Comfort: Celebrant Julie Fogg on Compassion, Ceremony & Connection
In every farewell, there lies an opportunity to honour a life with dignity, meaning, and heartfelt storytelling. In this edition of The Bearer, we meet Julie Fogg, an experienced funeral celebrant whose journey from teaching to ceremony speaks to the heart of what it means to guide families through loss with grace and empathy. Julie shares how she found her calling, the evolving role of celebrants in modern funerals, and the powerful ways in which memory, ritual and human connection can come together to celebrate life. Her story is a moving reminder of the quiet strength found in the work we do.
Tell us a little bit about your background and what inspires you to do the work you do I spent most of my working life teaching and when I decided I wanted a change of direction, I saw the role of celebrant as one where I could use some of the skillset I already had and learn some new skills. I completed the NOCN Level 3 Diploma in Funeral Celebrancy with Civil Ceremonies Ltd and this laid the foundations for a whole new career. This qualification gave me essential background knowledge and allowed me to develop further practical skills, and then, I have learnt so much from just doing the job. In fact, I am learning every day.
Like in teaching it’s the human connection of the role of celebrant that motivates me, and I feel inspired by the opportunity to support people at their most vulnerable time. I feel honoured that people put their trust in me and that I can help them tell the stories about their loved one’s life. To me, the service isn’t just about saying goodbye, it’s about acknowledging the loss, helping those left behind feel comforted and supported, and in many cases celebrating a life well spent.
Talk to us about the services you offer the bereaved I offer personalised services, and my role is to guide and support families through the planning process and delivery of a ceremony. This can be a funeral service, an interring or scattering of ashes ceremony, or a memorial service. Most of my work comes via Funeral Directors or personal recommendation. Initially I arrange to meet the family, usually in person at their home, never rushing them and encouraging them to talk openly, so that I can plan a service that truly reflects the person they are remembering. All elements of the
service are discussed from structure to tone, including personal touches, such as religious references or other symbolic gestures. Some families have a very definite idea of what they would like included, while others need support in choosing music, readings, and poems. I liaise closely with the Funeral Arrangers regarding choices made for the funeral ceremony and other details such as the orders of service.
I can also write a tribute to tell that person’s story and how they will be remembered. If family and friends wish to speak at the service, I can support them with planning that too. I always send the
family the tribute and script for approval to ensure I have truly captured the essence of that person and their life. On the day of the service, I’m there to welcome everyone, lead the ceremony, and make sure everything runs smoothly.
In your opinion, how has the profession changed over the years
I am a relative newbie in the profession, but I know that the role of celebrant has evolved significantly over the past few years. Where once funerals were largely led by religious figures, regardless of a person’s beliefs, there’s now much more choice and individuality. Celebrants are central to that shift. There’s a growing recognition that funerals don’t have to follow a fixed script.
There’s also been a broader cultural change. Talking about death has become more open, less taboo. People are starting to think about how they want to be remembered, and families are more involved in shaping the ceremony. This means the celebrant’s role is no longer just to lead a service, but to co-create it alongside those who knew the person best.
Technology has also changed the profession: there are digital photo tributes, a much wider choice of music available, livestreams, and service recordings. It is of course much easier to communicate with families and share details via email, in the lead up to the service.
I am sure that the role of celebrant will continue to grow and adapt, and I feel privileged to be part of that evolution.
How do you personally cope with the regular exposure to grief and loss
Being a funeral celebrant means regularly stepping into people’s lives at a very sensitive time, and that can be emotionally challenging. While I give everything I can during the time I
spend with families, I try to separate their grief from my own emotional world.
After each meeting and service, I take time to reflect and reset. It’s important to have people I can talk to and sharing thoughts and emotions in a safe, non-judgmental space makes a big difference. I am a member of a local celebrants ‘catch up’ group and they hold a monthly coffee morning. There is also a what’s app group to ask questions or bounce ideas off others. I also keep in touch with the group of celebrants I trained with. These connections have been so helpful, especially when I first started out, and I have received a lot of good advice and learned so much from more experienced celebrants in my area.
A memorable moment for me
The most memorable and remarkable moment for me since becoming a celebrant happened at Harwood Park. During a service, I was speaking about how a robin used to visit the garden of the lady who had passed away. I said, ‘When robins appear, a loved one is near’, and just as I was saying those words, a robin perched on the window ledge right behind me! Everyone gasped in wonder, and it felt like the most magical and poignant moment.
Keeping the balance right
Being a celebrant is a serious job but there are definite lighter moments, and if we didn’t have a little humour at the heart of it, I think we’d all be a bit lost. It’s about balancing the grief with love, the tears with smiles, and realising that even in the toughest moments, often a little laughter can go a long way.
If you would like to contact Julie Fogg to discuss a service or ceremony, she can be reached on 07734 333790 or via email at julie.civilcelebrant@gmail.com
STAFF UPDATES
Meet the Team: Stevenage High Street Branch
At the Stevenage High Street branch of Austin’s, you’ll find a warm and welcoming team who work closely together to support families with care, dignity, and professionalism. Amanda Paine, Susannah Osborne, and Janine Northwood each bring their own strengths and compassionate approach to their roles as Funeral Administrators, creating a calm and respectful environment for those they serve.
Between them, Amanda, Susannah, and Janine share over 47 years of experience in the funeral industry, offering families not only knowledge and reassurance, but also a genuine understanding of the support needed during difficult times. Their combined expertise ensures that every detail is thoughtfully managed and every family feels listened to, respected, and cared for from the moment they walk through the door.
Whether arranging a service, helping with practical matters, or simply offering a listening ear, the Stevenage team are known for their kindness and professionalism. Their strong working relationship and shared commitment to excellence help ensure a seamless, supportive experience for every family they meet. It’s this team spirit and deep-rooted care that makes the Stevenage branch such a valued part of the Austin’s network. Each team member also brings a personal touch to their work, tak-
ing time to understand the individual wishes of families and tailoring services with compassion and flexibility. From helping to plan a meaningful tribute to guiding loved ones through paperwork, Amanda, Susannah, and Janine are always ready to go the extra mile. Their dedication reflects Austin’s long-standing values of trust, respect, and exceptional service in every interaction.
Staff
Breakfast
with
Purpose: Supporting Young Lives vs Cancer
On Tuesday 11th March, our team gathered at Lolo’s Café in Old Town, Stevenage for a staff breakfast that combined good food with a meaningful cause. The highlight of the morning was a heartfelt talk by guest speaker Kim Mangelshot from Young Lives vs Cancer, a charity dedicated to supporting children and young people (aged 0–25) and their families as they navigate the challenges of a cancer diagnosis. Kim shared how the charity provides practical, emotional, and financial support - offering services like specialist
social workers, free accommodation near hospitals through their ‘Homes from Home’ program, and assistance with the additional costs cancer brings. Her insights were both moving and inspiring, reminding us of the power of community and compassion in helping young people not just survive, but thrive beyond their treatment.
A Step Back in Time: Austin’s Staff Day Out, Circa 1915–1925
This evocative photograph offers a rare glimpse into a lighter moment in Austin’s early history, capturing staff aboard a motorised charabanc during a company day out sometime between 1915 and 1925. Outings like this were a valued tradition, providing a joyful break from the solemnity of daily work and strengthening bonds among colleagues. The
open-topped charabanc, a popular vehicle of the era, reflects the early days of motor transport, while the staff’s attire and the surrounding architecture offer subtle clues to the post-Edwardian period. More than just a photograph, it’s a reminder of our enduring values - community, camaraderie, and care - passed down through generations.
Volunteering Opportunities
Kerry Hall is still on the lookout for enthusiastic volunteers to support the Scouting movement. If you’d like to help young people gain valuable skills for life, Kerry would love to hear from you—just drop her a line at Kerry.hall@stevenagescouting.org.uk.
A gentle reminder: all Austin’s staff are entitled to 8 paid hours each year to volunteer with a registered charity or community organisation. If you’d like to use this time to make a difference, please speak with your line manager to get started.
First Aid at Work Training for All Staff
We’re pleased to share that throughout the year, all staff across Austin’s and Harwood Park will be taking part in First Aid at Work training through St John Ambulance. This essential course equips team members with the knowledge and confidence to respond to a range of medical situations, helping to ensure a safer environment for colleagues, clients, and visitors alike. Whether based in an office, on the road, or supporting families at services, having trained first aiders across our teams is a vital part of our commitment to health and safety. Training sessions will be scheduled in stages throughout the year to ensure everyone has the opportunity to attend. If you haven’t yet been booked onto a course, please speak with your line manager to find out more.
Congratulations on Completing your First Aid at Work Training:
Taking the Leap: Claire’s Abseil for East & North Hertfordshire Hospitals’ Charity
In March, Claire took on a thrilling challenge in support of a cause close to many hearts - abseiling in aid of East & North Hertfordshire Hospitals’ Charity. With nerves of steel and a generous heart, Claire bravely stepped over the edge to descend down one of Hertfordshire’s tallest buildings, raising vital funds to support patients, staff, and services across the Lister, New QEII, Hertford County and Mount Vernon Cancer Centre hospitals.
Her courageous effort not only raised awareness for the charity’s incredible work but also inspired those around her to consider how even the boldest challenges can lead to the most meaningful impact. Claire’s determination and
community spirit are a reminder of the difference we can make when we step out of our comfort zones—for a cause that truly matters.
Scott
June Gary Jo
Julie Rob Lisa Sharon Lee Stuart Neil John
Through Stuart’s Lens: Seasonal Moments from Hertfordshire
Funeral Operative Stuart McQueen has a remarkable eye for capturing the quiet beauty of the world around us. In this seasonal photo collection, Stuart shares glimpses of Hertfordshire’s changing landscapes - moments of stillness, light, and reflection that remind us to pause and appreciate our surroundings.
Photo Competition
WINNER
Congrats to Claire for this photo of Amanda P and Susannah enjoying the music at last year’s Summer BBQ.
Special thank you’ s to Amanda Mac, Julie, Vee & David Hall for their entries:
CELEBRATIONS
Birthday Wishes to:
JUNE
Nick
Jane
Michelle Chelsea Janine Kath
Vee
Scott Kerry Kevin
JULY
AUGUST
CELEBRATIONS
Work Anniversaries
SUMMER BBQ
Saturday 6th
September 2025
New Starters Leavers
Claire and Peter look forward to welcoming all Austin’s and Harwood Park staff and their families to the annual Austin’s BBQ, from 1pm on Saturday 6th September. Invitations will be sent out in due course.
BREAK TIME Word Wheel
Sudoku
This Summer themed word wheel is made from a 9 letter Summer themed word. Try and find that word, then make as many words of any length as you can from these letters. You can only use each letter once, and each word must include the letter S
WELL BEING AT WORK Supporting Neurodivergence in the Workplace: A Shared Responsibility for Wellbeing
At the heart of a truly inclusive workplace lies the understanding that we are all wired differently - and that’s not just okay, it’s something to be celebrated. Neurodiversity refers to the natural variation in the human brain and includes conditions such as autism, ADHD, dyslexia, dyspraxia, Tourette’s syndrome, and others. These are not “disorders” to be fixed, but differences to be understood and embraced.
When we talk about neurodivergence, we’re referring to individuals whose brains function in ways that diverge from what is considered “typical” or “neurotypical.” People who are neurodivergent often bring unique strengths to the workplace - creativity, attention to detail, out-of-the-box thinking, and intense focus, to name a few. However, the modern work environment is not always designed with these differences in mind, and that can pose challenges to wellbeing.
Workplace Stressors for Neurodivergent Individuals: Many common aspects of the workplace can cause undue stress for neurodivergent colleagues, including:
Sensory Overload: Bright lights, noisy spaces, and open-plan offices can be overwhelming.
Unclear Expectations: Vague instructions or shifting priorities can create anxiety and confusion.
Social Pressures: Navigating unwritten rules, office politics, or group dynamics may be exhausting or alienating.
Rigid Routines: Lack of flexibility in working patterns or breaks can impact focus and energy levels.
Stigma and Misunderstanding: Feeling misunderstood, judged, or overlooked can erode confidence and self-worth.
By recognising these challenges, we open the door to meaningful support—and a better, healthier workplace for everyone.
How We Can All Support Neurodivergent Colleagues
Supporting neurodivergence is not just the role of HR or managers. Each of us has the power - and responsibility - to create a more inclusive and understanding environment. Here’s how:
Educate Yourself: Take time to learn about neurodivergence. Understanding even a little goes a long way in fostering empathy and connection.
Be Clear and Direct: Whether giving instructions or offering feedback, clear and kind communication helps everyone feel more confident and included.
Offer Flexibility: Where possible, allow colleagues to work in ways that best suit them—such as a quiet workspaces, or written communication instead of verbal.
Respect Differences: Embrace alternative ways of thinking, working, and engaging. Diversity in cognition enriches our team culture.
Create Safe Spaces: Encourage open conversations about needs and preferences without fear of judgement or labelling.
Practice Patience: Remember that someone processing information differently isn’t any less capable - they just need a little time or space to do it in their way.
Wellbeing Is Collective
When we support our neurodivergent colleagues, we improve the wellbeing of the whole team. An environment where people feel safe to be themselves - without masking or fear of exclusion - fosters creativity, loyalty, and a deeper sense of belonging.
As a company that values compassion, dignity, and respect, our aim is to nurture a workplace where everyone, regardless of how their brain works, can feel comfortable, confident and successful at work. Let’s continue to grow this culture of kindness and understanding - together.
THE WISDOM WELLBEING APP
A reminder that all staff have access to the Wisdom app – a personal wellbeing companion. This free app offers a range of tools to support your mental and physical health, including an interactive mood tracker, mini health checks, guided meditations, breathing exercises, and four-week
wellbeing plans. You can also access a 24/7 live chat and video call feature to speak directly with trained counsellors, along with a rich library of articles, webinars, and podcasts covering topics from mindfulness to nutrition .
The Wisdom app is available to download on the App Store and Google Play, and can also be accessed via tablet or desktop. Once installed,
you can personalise your homepage to suit your interests and even sync it with your device’s health app to track steps, sleep, and hydration. As an added bonus, the app includes exclusive perks and discounts to help you make the most of your wellbeing journey.
To get started, visit healthassured. org/wisdom-app and begin exploring.
Supporting Your Wellbeing: Trusted UK
Resources
Here are some key organisations to be aware of:
MIND
Offers support and advice on a wide range of mental health issues, including work-related stress. www.mind.org.uk
SAMARITANS
A 24/7 listening service for anyone in emotional distress or crisis. www.samaritans.org
Phone: 116 123
Looking after our mental and emotional wellbeing is just as important as staying physically healthy. Whether you’re seeking support for stress, anxiety, grief, or simply want to feel more balanced in daily life, there are a number of professional UK-based resources available to help. These services are confidential, trusted, and often free to access.
MENTAL HEALTH FOUNDATION
Provides information, resources, and tools to support positive mental health. www.mentalhealth.org.uk
NHS EVERY MIND MATTERS
Offers expert advice and practical tips to help you look after your mental wellbeing.
www.nhs.uk/every-mind-matters
CRUSE BEREAVEMENT SUPPORT
Specialist support for anyone coping with grief and loss. www.cruse.org.uk
SHOUT
A 24/7 text service for anyone struggling to cope. Just text “SHOUT” to 85258. www.giveusashout.org
Please remember, reaching out for support is a sign of strength. Whether you’re going through a tough time or simply want to maintain a healthy balance, these organisations are here to help.