Grenadier
Keith MacDonald
Licensed Sales Consultant
Keith loves dealing with people; it’s his favourite thing about being a real estate agent. With over $300 million in sales, and more than 30 years in the industry, Keith measures his success in terms of his clients’ satisfaction and the fact that they keep coming back!
Communication is paramount in the home buying and selling process, and Keith ensures he is always available to talk to his clients and keep them well informed and up to date.
To ensure he delivers, Keith prefers to work with a small group of core clients, fulfilling his pledge of quality before quantity. He has a great team of professionals behind him to back this.
Keith and his Team - “Team Mac”, list and sell houses Christchurch wide, call us now for a complimentary, no-obligation, Market Appraisal.
Client Testimonials
“I found Keith excellent to deal with, he has kept in contact throughout and explained the processes well. I found him very professional in regards to a multiple-offer situation and felt he treated both the seller and myself very fairly. I like an honest approach, any games in the multi-offer senario I would find unacceptable, and would never deal with that agency or salesperson again. I am delighted to say I found Keith extremely honest and professional. Thank you.” - Mark
“Keith MacDonald was wonderful, kept us informed and was able to deliver a quick sale with a great sale price. We did the sale from Melbourne, so all correspondence was done by phone or email. Our experience from our first point of contact has been wonderful.” - John and Cheryl
“I am writing to thank you for the professional manner in which you handled the sale of our home. The written and verbal communication from both yourself and your team was the best I have experienced in my 40 years plus involvement in the Building and Real Estate Industry. While I appreciate the current market (for sellers) is possibly the worst experienced in the past 30-40 years, your determination to sell is much admired. Your attitude and approach is likened “to a dog with a large bone in it’s mouth” giving it up for no-one. Once again thank you for your efforts, and I will have no hesitation in recommending you to other people looking for a reliable Real Estate Agent.”
- Mr Paul Renwick (Enterprise Homes)
“We can’t fault anything Keith did for us. We were kept in the ‘picture’ all the time. All phone calls were answered promptly, everything done as promised. He should be cloned!” - John and Helen
Client Testimonials
“We found Keith MacDonald very enthusiastic, honest, reliable ready to oblige with any requests. Keith kept us right up to date with every aspect of our sale and our purchase. Keith is a very likeable person of the highest quality and we would recommend him to all our family and friends. Thank you Keith for all your help.”- Kenneth and Margaret
“I have known Keith for several years as he helped me with the purchase of one of my first rentals. He is very switched on, honest and reliable. I will definitely be using him again for more sales.” - John and Tania
“ Keith was professional at all times, he followed up on all my questions. He ensured I was happy about how things were going. He always got back to me within a reasonable time frame when I left messages.” - Fiona
“I was very happy with Keith as my Real Estate Agent. I found his feedback to be constructive and he showed a positive and enthusiastic can-do attitude at all times.” - Jill
“We have been very happy with Keith’s service and commitment in selling our property. I knew Keith previously (as a work colleague) and found him to be a pleasant person with a good sense of humour and excellent people skills. We would be very happy to entrust the sale of property to Keith again.” - Alan and Elizabeth
“We were impressed at our first meeting by Keith’s friendly, relaxed but at the same time, very professional and businesslike manner. He gets things done and knows his field very well. A nice person to deal with. Highly recommend to anybody. “ - Vladimir and Natalia
“Keith listened to our requirements, communicated when things needed to be adjusted. We got regular updates of people who were interested, Internet hits etc. He persevered with a difficult sale. His friendly personality made the process a good experience for us.” - Daryn and Yongxin
Keith was fantastic to work with; motivated, thorough, professional, honest & listened to our needs and acted on them.Top Notch!” - Peter and Kelly
“We employed Keith because he was persistent. He has high energy and commitment, the communication was outstanding throughout. We don’t believe more could have been done by Keith to market our property. We were pleased with the campaign and the result.” - Phil and Katrina
“Keith is an open, enthusiastic and diligent man who has been an absolute pleasure to deal with. Keith read our situation and dealt with the complexities of our sale with a level of discretion and energy that would be second to none. We would use Keith again without any hesitation.”
- Troy and Amanda
“Delighted with Keith’s handling of the whole process and his appreciation of my difficulties. A well achieved result and a job well done!” - Ron
“Keith has sold two properties for us recently, with great professionalism, enthusiasm and tenacity. We received excellent updates throughout and he helped us in various ways, above the call of duty. We would highly recommend Keith and would have no hesitation in using him again.” - Jan
“Persistence, regular contact. Immediate reply to phone calls and emails, put a lot of time into collecting information required by the buyer’s lawyer, friendly manner, and excellent negotiation skills. Selling a house is a big decision and our Harcourts agent, Keith MacDonald, worked hard to obtain the best possible price for the condition of the market at the time and to get information required by the buyers insurance company which was comprehensive because the house was pre 1930’s and was in Christchurch.”
- Peter and Shireen
“Keith has now sold three properties for us. His negotiating and communication skills are top rate and he was pro-active in his marketing. Keith’s knowledge of his ‘patch’ is excellent and this greatly assisted in both price setting and targeting the prospective buyers. An all out good consultant to work with ‘Mr Persistence’.” - Peter and Michelle
“Keith has been absolutely fantastic throughout, operating with honesty and integrity and showing genuine interest.”
- Simon and Maree
What Makes a Great Agent?
An experienced real estate professional can be invaluable in helping guide you through a property sale. Finding the perfect real estate agent is about finding a balance between knowledge, experience and communication. Local expert Keith MacDonald provides an insight.
THE SINGLE MOST CRITICAL factor that will determine your level of success when it comes to selling your home is the agent you decide to work with. A good real estate agent does not just sell properties – they sell dreams, aspirations, and themselves.
When you select an agent to represent your property you need to have trust in their ability to not only represent you and your home, but in their ability to help you realise your real-estate goal – a big SOLD sign. Finding the right agent is also about ‘fit’ and who is right for you. While referrals can be great, make sure you explore your options. Trust your intuition as you will be entrusting this person to sell one of your biggest assets.
A great agent will have persistence, tenacity, resilience, proactivity, and most importantly the ability to form strong personal relationships across all facets of the industry. An agent advertising for you is just one step. A good agent is skilled at mixing the personal (meetings, regular updates and client care) with the mechanical work (marketing, postinspection feedback) to craft an effective sale. Through regular reports, updates and rapport a great agent is always interacting with clients. Real estate is not only about selling houses – it is about people. I would not be an agent without repeat business and the relationships I have forged. I talk to people all day and these connections have
shaped a network of people and unique relationships which are paramount to long-term success as an agent.
A life working in real estate translates to a wealth of experience but what is market experience?
Christchurch is a small place and somewhat nuanced in how different areas are subject to different market pressures. Entrenchment in a single market allows an agent to feel out what is happening in little pockets through their network. To recognise what events can be stabilising or affecting fluidity can only be learned, not taught. Being constantly involved and observing makes an agent competitive and able to work, which is why it is important to engage an agent who brings this market experience to your property.
A house is one of the most valuable and important things that a family can have, both in its value for long-term financial security, and its foundation as a home for family. Parting with it can be complex and time consuming. Now more than ever home sellers need a personalised agent with extensive experience in all types of markets – up and down – combined with the umbrella of a big real estate brand to give you the best, broadest opportunities, and comfort, when selling.
The Magic of Auction
While there are many facets to successfully selling a property, auction is a sale method sellers should consider, no matter the market. Real estate agent Keith MacDonald explains.
IN 2021 OUR NATIONAL PROPERTY market swelled and housing prices increased by nearly 30 per cent. Figures from QV show the average house price went up 28.2 per cent in 2021, with the new national average hitting just over $1 million. Christchurch saw the strongest growth, with the city’s average price rising a whopping 40.2 per cent. Now, with the official cash rate rising some sellers are struggling to find their feet amid uncertainty.
It is important to remember however, that houses are bought and sold every day. We have had a market
transition, that much is true, but predictions can be made too early, and those in the market to sell will require an experienced team with appropriate marketing techniques to navigate a successful property sale.
There is a persistent misconception that an auction is reserved for a unique property or the biggest one in town. In earlier decades, it was common for properties to be handwaved as ‘an auction property’. But this isn’t the case now – any property can be auctioned. Vendors I work with are often surprised at the progression of their listing when selling via auction, be it an influx of enquiries on a single day or people storming through the door on the day of the hammer. As an auction ignites interest in a property the natural consequence is competition, which can push the final sale price up.
In 2022, prudent sellers will still be leaning into auction as their dominant marketing strategy. Marketing through auction exposes your property to the largest available segment of the market in the shortest amount of time possible. The combination of high interest traffic and a looming deadline ensures that competition for a property is the deciding factor, not other circumstances, which sets the sale price and achieves a premium for sellers. Selling a property brings with it a mental weight, and many welcome the warm relief in the auction room when a sale is confirmed and they can move onto the next chapter in their life. An auction is an event, often quite an exciting one, rather than just a signing formality. In this cooler market, an auction gives sellers peace of mind that they have the opportunity to unconditionally close their sale. The certainty that an auction provides is a good card for sellers
to hold in this market as we are seeing more conditional offers crashing due to finance or buyers simply changing their minds. Many offers are also subject to sale of another property, which can stretch over long periods. Auctions provide a way to engage cash buyers, avoid time sinks, and move on with certainty after only a short time on the market.
It is important to remember that not all auctions sell on the day but those that don’t are nearly all selling within a week or two afterwards. Even when the market is quieter, an auction is worth considering and is the strategy I recommend to anyone eager to sell.
Grenadier Beckenham Office
As one of the landmark businesses in the Southern Suburbs, the Beckenham office continues to set the benchmark for real estate service and skill, turning heads with a brazen mixture of character, vision and capability.
The Beckenham team are renowned in the area for big results, a team with an unconditional dedication to service and the support of cutting edge systems to benefit their clients. Beckenham is hailed as one of the most technologically advanced real estate offices in New Zealand. This ability helps when it comes to marketing to both national and international markets. The skills to match such a huge range of properties and people doesn’t stop there. Between them the team is fluent in a number of languages, a diversity stemming from a proud tradition of employing the best and brightest from every walk of life.
Set for Success
Selling your home is a big deal. After all, for the majority of us, it’s the most valuable asset we’ll ever own. This is why choosing the right agent is so important.
We’ve been working alongside Cantabrians to sell their homes for more than 30 years, helping many of them achieve record prices. And, in that time, we’ve seen that there’s a stark difference between the results a good agent can achieve and those that a great agent delivers.
This is why we spend so much time, and invest so many resources, into developing world-class talent. Backed by industry-leading training systems and mentoring programmes, our agents really are the best of the best – with a track record to prove it. I work closely with each of them to provide additional support and have total confidence in their ability to deliver truly outstanding outcomes for every client we partner with.
Franchise Owners
Andy Freeman AREINZ, Nat Dip in RE Managing Director Grenadier Real Estate
Andy is one of the owners of Grenadier, working in partnership alongside Rob McCormack. Culture is all-important, and Andy has gone to great lengths to create an environment where Grenadier’s agents work collaboratively to achieve the best possible outcomes.
Robert
McCormack
AREINZ, FNZIM, FREINZ CEO Grenadier Real Estate
You don’t spend 46 years in real estate without learning a few things, so it’s fair to say there’s not much about the industry that Rob McCormack doesn’t know, or hasn’t seen before. And one of the most important of lessons, he believes, is that real estate is not so much about property, it’s more about people.
Management Team
Grant Milligan Branch Manager, Beckenham
Ben Donaldson Auctioneer & Branch Manager, Avonhead
Amanda Adriaens Branch Manager, City
Candice Toughey Branch Manager, Cashmere
Allie McDonald Branch Manager, Ferrymead & Sumner
Karen Phillips Auction & Branch Manager, City
Hamish McLeod Auctioneer & Business Partner, Halswell
Ned Allison Auctioneer & Branch Manager, City
Shelley Anderson Branch Manager, Riccarton
Sissi Liu Sales Manager, Riccarton
Logan Freeman Branch Manager, Wigram
We Are the Best at Putting You First
Here at Harcourts Grenadier, we’re incredibly proud of the reputation we’ve earned for consistently delivering a truly exceptional customer experience.
World-class agents and industry-leading resources play a big part in that. But, we’re also the only company that employs a dedicated Head of Client Experience – Greg Seaward Searle. Greg’s goal is a simple one – to ensure every single client enjoys a five-star experience.
From the moment a property is listed, Greg’s available to offer impartial support and guidance at any time. Along the way he takes care of all the little details; the special touches like the complimentary Corporate Cab which transports our vendors to and from their auctions.
Greg’s in contact after the sale has been completed too, ensuring everything went smoothly and seeking the feedback and insights that allow our team to constantly enhance the experience they deliver.
Greg S.S
Greg Seaward-Searle Head of Client Experience
021 273 2753
Community First at Grenadier
Cancer Society CanterburyWest Coast Division Partnership
Every year, more than 80,000 New Zealanders are diagnosed with skin cancer. That means that in our city alone around 12,000 people annually will find out they have melanoma or another skin cancer.
Harcourts Grenadier has partnered with The Cancer Society Canterbury-West Coast Division to aid in reducing the impact of cancer on our community.
A donation of $44,653 was made to mark the beginning of our dynamic partnership. Together we have rolled out a SunSmart campaign that will help protect Cantabrians against cancer.
Nicola Coom Cancer Society Canterbury
Nicola C
West Coast
Choosing the Right Method For You
We will provide you with advice based on the best outcome for your situation. Methods of sale that involve a quick but intense marketing period are often the best choice and give you the opportunity to create urgency for buyers to act quickly.
AUCTION
Involving a high profile structured campaign, you set the terms, conditions and auction date. You agree on a confidential reserve price, with no pressure to sell if that reserve is not met. You’ll attract only genuinely interested buyers and all bidding is on a cash and unconditional basis. It is also the most likely method to deliver a premium price as the keen buyer interest promotes competition.
DEADLINE SALE
This method of marketing creates a high profile for your property and establishes a competitive environment without having to list a price. You also set the terms, conditions and deadline date and you will find prospective buyers become emotionally involved with your home before they consider the price they have to pay. They only have one opportunity to put forward their most competitive offer. You have the opportunity to accept, decline or continue negotiations with any interested party - it’s your choice. You’re in control of the process.
IF MARKETING WITH A PRICE
You must set your price competitively right from the beginning. Buyers may choose not to inspect the property based on its price being too high or low. We don’t price your property, the market does. Employing the right strategies to maximise buyer competition achieves you the best result.
• Overpriced properties take longer to sell.
• The longer you’re on the market, the lower your selling price.
• Set the price correctly in the initial marketing period.
• More buyers and the best buyers show interest soon after you’ve listed.
• When buyer competition is highest you achieve your best result.
IF MARKETING WITHOUT A PRICE
The marketing must capture the attention of the buyers. Our goal is to make a buyer’s shortlist and generate maximum buyer competition. The property is judged on its merits not its price, the sale process will help gauge what the market value is at the time.
NED ALLISON 2023 – REINZ AUSTRALASIAN AUCTIONEER OF THE YEAR
HAMISH MCLEOD AUCTIONEER OF THE LARGEST RURAL TRANSACTION IN NZ
LISA YARDLEY - VAIESE 2020 - HARCOURTS NATIONAL AUCTIONEER OF THE YEAR
The Best Auctioneers, Under One Roof
Given the calibre of our auctioneers, it's no wonder we've dedicated substantial time to formulating an industry-leading auction programme.
We’ve created the ultimate facilities, invested in the latest technology and, most importantly, assembled a team that really is the best-ofthe-best. Each member is an accomplished auctioneer in their own right, including Ned Allison, who recently became just the 5th Kiwi ever to win the REINZ Australasian Auctioneer of the Year title.
When it comes to selling your biggest asset, it makes sense to choose the most effective method and partner with the most successful team. Contact us today to learn more about our champion auction team and how you could leverage their expertise to achieve the best price possible for your home!
Scan to find out more about Auctions at Grenadier.
Auction Results
Auction vs Non-Auctions
(March - May 2025)
Auctions offer a transparent and efficient process. The predetermined auction date creates a sense of urgency among potential buyers, generally leading to quicker transactions compared to other selling methods.
As a seller, an auction offers you the opportunity to achieve the best price in the marketplace in the shortest possible time.
Success Rates
Harcourts Grenadier conducts the highest number of auctions among all real estate companies in the South Island.
Here are our clearance rates for properties sold via the auction process. These results stand as a testament to the effectiveness of this method of sale.
CHRISTCHURCH AVERAGE
SALE PRICE MAY 2025
Harcourts
$813,949
All companies
CHRISTCHURCH MEDIAN
SALE PRICE MAY 2025
Harcourts
All companies
$715,000 $760,901 $675,000
The Power of our Network
NETWORK BENEFITS
When you choose a Harcourts Grenadier agent, you don’t just get one consultant. You actually get more than 500 of them! One of the biggest advantages of partnering with Harcourts is the strength - and the sheer size - of our network. Our approach is very much a collaborative one, with all of our agents working together to secure the best outcomes for our clients.
As soon as your listing goes live in our system, it’s available to every agent in the city. That not only exposes your property to them, but to any of their buyers who may be looking for a home just like yours.
As a result, more than 40% of our properties are ‘crosssold’, with another one of our team finding a buyer for the listing agent.
Of course, by exposing your home to all of our agents, we dramatically increase the chance of finding multiple people interested in owning it. Having more than one interested party creates competition – and it’s that competition which drives up the price.
That’s the power of our network, and the reason we pride ourselves on not just delivering a result – but the very best result possible.
Current Listings Christchurch Area
The strength the Harcourts brand means we list 40 - 50% of all the Christchurch properties on the market at anytime.
Our network collaboration and focus on our sellers best interests (above our own) means we sell 1 in 2 of those properties listed for sale in Christchurch. We are not focused on the commission earned but rather the results we gain. And the numbers speak for themselves.
Total Harcourts Market Share
ANALYSIS AND RESEARCH
A report containing all relevant information for your property including market conditions and recent sales.
INSPECTIONS
Open homes and viewings by appointment.
How it Works SOLD
SALE AND NEGOTIATION
We are here to obtain the best possible result on your terms.
METHOD
Support and expertise to help you choose the best method of sale for your property.
MARKETING
Specialised marketing plan for your property.
COORDINATION
Management of all advertising and media placement.
FEEDBACK
Regular feedback and reviews to measure buyer interest and price.
SUPPORT
Our attention, guidance and assistance throughout the selling process and liaison with solicitors.
FUTURE PLANS
When necessary we can help find you a new home.
Marketing Success
HOW TO GET THE BEST OFFERS AND SELL FOR THE MOST
Buyers are educated and understand market value. We know how to make sure your home stands out against competing properties and attracts the strongest interest. Multiple buyers competing for your property is always preferable to a single buyer and the best way to achieve a premium price. Our specialised marketing strategies are designed to create this condition of buyer competition.
STAND OUT IN THE CROWD
We leave no stone unturned to ensure our marketing generates the most interest possible, with professional photographers, talented videographers and experienced copywriters all working alongside our team to produce material of the highest calibre. No matter where the potential buyer views your property, we will make sure it looks it's absolute best.
THROW THE NET WIDE
By marketing everywhere that buyers are looking – locally, nationally and internationally.
INTERNATIONAL REACH
Our commitment to achieve the best possible results for our clients extends beyond Christchurch and New Zealand. Not only are our major platforms easily accessible to overseas buyers, we have Harcourts consultants and offices all over the world. 6.4k 897 11
Grenadier Marketing
VISUAL MARKETING
Highlighting the positive aspects of your property across a range of media is important. As buyers generally refer to many different media types when researching potential options, our marketing plan will make use of other avenues to complement print and online advertising. We analyse the strengths of each media placement.
An obvious choice for marketing your property is the property signage, this is one of the biggest referrers of direct enquiry to the Harcourts website.
ONLINE MARKETING
In today’s fast-moving society, email and online marketing are vital for delivering information quickly and efficiently. Maximising your property’s exposure online is a prime objective for our marketing plans as this is often the first point of research for prospective buyers.
Christchurch is a popular destination, with potential purchasers from throughout the country and around the world searching online to find the latest listings. To reach that audience we deploy sophisticated digital strategies across a range of listing platforms and social media channels, including Facebook and Google.
PRINT MARKETING
Traditional print marketing is a vital part of any marketing campaign. With carefully selected and targeted media, we will launch your property to the market with maximum impact.
Another reason to invest in print marketing is the longevity of the message in the marketplace. It’s a form of media that often sits around the home or office, with added research and repeat viewings of your property from the potential buyer.
IN-HOUSE MARKETING TEAM
Great real estate results are built on the back of great marketing – which is why we have our own in-house marketing team. This group of experienced professionals is on hand to assist our property consultants with their campaigns.
Led by a qualified designer, our marketing team leverage strong relationships with key media suppliers to secure the best opportunities for our clients. They also have a top-ofthe-line production machine at their disposal, enabling them to produce high-quality marketing material on the spot.
Digital Presence
At Grenadier, we will ensure your property is visible on all the major real estate platforms that New Zealand has to offer. It is also important to note, we have our own significant digital reach. From our impressive email database, social media following and website traffic we are sure to increase the number of eyes on your property.
WEBSITE VISITORS PER MONTH
Strategic Campaigns
You need to make your property stand out in the market. With the amount of print and online advertising, as well as the number of competing properties, the potential buyer can become overwhelmed by having so much to choose from. Buyers may only have the time to quickly scan what’s on offer – therefore they will be attracted to advertising that speaks to them and addresses their needs.
132K ON AVERAGE TRADEME REACH | AUGUST 2023 152K ON AVERAGE
SOCIAL MEDIA REACH PER MONTH
We work with you to carefully develop both the content and placement of your marketing – so buyers are attracted to your property. We also work with professional photographers to ensure the highest quality images.
Multiple buyers competing for your property is what we want. So casting your net wide is essential. In order to accomplish this we use a huge range of tools as part of a comprehensive plan. We’ll give your property the highest possible profile and help you achieve the best possible price.
9k 13k 800
Full Service Company
NAI HARCOURTS GRENADIER COMMERCIAL SALES & LEASING
We are the established commercial and industrial property specialist team in and around Christchurch and Canterbury. Led by Craig Edwards, we know the city and region’s current commercial dynamics better than anyone else. We deal with more people on a daily basis and that gives you a big advantage when it comes to buying, selling or investing in commercial or industrial property.
NAI HARCOURTS GRENADIER COMMERCIAL PROPERTY MANAGEMENT
Our Grenadier Commercial Property Management division is backed by an experienced team dedicated to providing seamless property management solutions. With a strong focus on clear communication, efficient processes, and proactive management, we ensure that landlords, tenants, and contractors receive the highest level of service. Our extensive and diverse portfolio includes some of Christchurch’s most iconic commercial buildings, reflecting our expertise in managing a wide range of commercial properties.
CRAIG EDWARDS | 027 434 4245 | 0800 665 500 RACHEL GOULD | 027 305 0125 | 0800 665 500
HARCOURTS GRENADIER RESIDENTIAL PROPERTY MANAGEMENT
The main reason people hire property managers is to free up their time. Having your property managed through Grenadier Rent Shop will take the hassle out of having investment properties. We ensure the smooth running of your investment portfolio by having our expert Property Managers effectively manage all aspects of your property.
SPECIAL PROJECTS
Cedric's has been involved in Real Estate for over 40 years, he has seen the peaks and troughs of numerous markets and the many changing faces of property investment and development. Cedric is an authority on property and its subtleties, knowledge he puts to effective use as Grenadier’s Special Projects Manager.
AMY ZIOLO | 027 736 8254 | 0800 377 277 CEDRIC KING | 0274 332 381
Trust, expertise, reliability.Your words, not ours!
For the twelfth consecutive year, Harcourts, New Zealand's largest real estate brand, has been honoured as the country's Most Trusted Real Estate Brand by Reader’s Digest.
This remarkable achievement sets Harcourts apart as the only real estate agency to earn this distinction since the award's inception in 2013.
Bryan Thomson, Managing Director of Harcourts, attributes this ongoing success to the unwavering support of New Zealanders, which serves as a driving force for the entire Harcourts team. He expresses gratitude to all who have contributed to this prestigious accolade and acknowledges the dedication of the entire Harcourts network in maintaining their position at the forefront of the industry.
Thomson emphasises the significance of being recognised by fellow Kiwis, noting that the award underscores the reliability and longevity of the Harcourts brand, which has served communities for over 135 years.He highlights
the brand's commitment to consistently delivering exceptional results and its enduring reputation for trust, expertise, and reliability.
Furthermore, Thomson underscores Harcourts' commitment to giving back to communities through initiatives such as the Harcourts Foundation, which partners with local community groups, charities and organisations to make a positive impact. This communityfocused approach reflects Harcourts' dedication to being more than just a real estate brand but a valued member of each community it serves.
Earning the title of Most Trusted Real Estate Brand for twelve consecutive years is a testament to Harcourts' unwavering commitment to excellence and its enduring trustworthiness in the eyes of New Zealanders.
