PROFESSIONAL HEATING & PLUMBING INSTALLER is a business journal for those involved in the installation, maintenance and repair of heating and plumbing systems. It is available to the trade at leading heating and plumbing merchants and specialist outlets throughout the UK.
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Solar system & beyond
Solar PV probably isn’t something overly familiar to the majority of plumbers and heating engineers. However, a recent announcement on the inclusion of Solar PV on new-build housing provides perhaps the latest indication of the government’s continuing direction when it comes to energy generation... together with a further hint on the ‘direction of travel’ for the low carbon heating sector and in particular, Heat Pumps.
In June the Energy Secretary, Ed Miliband, said, “Solar panels can save people hundreds of pounds off their energy bills, so it is just common sense for new homes to have them fitted as standard.” Full details of the policy are set to follow in the Autumn as part of the Future Homes Standard.
Commenting on the announcement, Charlotte Lee, Chief Executive of the Heat Pump Association (HPA) said: “Coupled with solar PV, highly efficient heat pump installations will result in low consumer energy bills and increase the UK’s energy security.”
The announcement came shortly after the implementation of legislation altering the planning requirements when Heat Pumps are placed within a metre of a property boundary. It is hoped that this move will allow more people to adopt the technology in their property.
Together with the established Boiler Upgrade Scheme, which continues to provide grant funding for MCS approved Heat Pump installations, it is apparent that renewables continue to be supported.
However, Heat Pumps may not be suitable for all homes, and in particular rural properties. In this issue OFTEC calls for “a pragmatic and flexible approach” to the issue to ensure the switch to cleaner heating can be achieved whilst providing consumers with “a genuine choice”. To read more, please turn to page 18.
Boilers remain the established heating technology for many homes, and comfortably familiar to both property owners and heating engineers alike. However, with an established grant system in place, alterations to planning requirements being implemented, and with the market for low carbon heating expanding, it is probably a good time to discover more about Heat Pumps and the training on offer to Heating Engineers. (To help, page 14 of the issue has a Q&A about Air Source Heat Pump Commissioning, while on page 32 you’ll find news of discounted training.)
The Heat Pump Association (HPA) is highlighting the range of sector support available for newly qualified heat pump installers offered by its members.
A new infographic outlines the types of support available from manufacturers, distributors, training providers and installation businesses, as well as feedback from respondents on the effectiveness of current support and plans for future initiatives.
Whilst gaining a qualification is an important first step, the organisation says that further support is essential to help new installers build confidence, gain practical experience, and maintain high standards.
This infographic offers a high-level view of the types of support currently in place across the sector - aiming to help inform ongoing conversations about how to build a strong heat pump workforce.
Laura Thomas, Chair of the HPA Training Working Group said: "It is vital that we have a skilled and confident workforce to deliver the growth in heat pump deployment needed to reach the Government’s carbon reduction targets.”
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HOMEOWNERS SEEK EFFICIENCY
IMPROVING MEASURES
A recent survey by Drayton Controls and Schneider Electric found that home improvements to increase energy efficiency are the most popular among UK homeowners.
The survey found that home improvements that could result in energy savings were top of the list for 89% of homeowners. This ranked above other measures such as improving comfort & convenience (82%), making the property more sustainable (64%), installing home security (60%), design & aesthetic improvements (62%), and increasing the size of the property (36%).
When it comes to the smart home tech that homeowners believe will contribute to improving energy efficiency, smart thermostats were the top choice (54%), outranking smart lighting (48%), smart EV charging (30%) and smart sensors (28%).
Merlin Milner, Product Owner for Water-based Systems at Drayton, commented: “This survey highlights a clear trend –homeowners are prioritising energy efficiency more than ever, creating a significant opportunity for installers. With over half of those investing in smart thermostats relying on professional installation, there’s never been a better time for heating engineers and electricians to have a solution they are well versed in that can help customers reduce energy costs.”
IDEAL HEATING INTRODUCES ‘THAT’S IDEAL’
Ideal Heating has launched That’s ideal – a brand ethos which the company says champions high performance, simplicity of install, ease of maintenance and market-leading support for installers and homeowners.
According to Ideal Heating, That’s idea l is a recommitment to smart design,
straight-talking service, and doing things right for its customers.
“At Ideal, we’ve always believed heating should be easy, reliable and properly supported,” said Shirin Kemp, Marketing Director at Ideal Heating.
“From launching the UK’s first loyalty scheme for installers, to introducing longer, industry-leading warranties - and creating the easiest-to-fit boilers on the marketwe’ve always done things the Ideal way. That’s ideal isn’t a reinvention - it’s a reminder of who we are, what we stand for, and where we’re going next.”
This renewed focus comes as Ideal ramps up its investment in the UK’s low carbon future, including a £60 million investment into a state-of-the-art Technology Centre and accelerated heat pump production in East Yorkshire.
The company says that in the coming weeks and months, it will announce a series of new customer-focused initiatives.
SANIFLO UK LAUNCHES TRADE-FIRST WEBSITE
Saniflo UK – a supplier of macerators, pumps, and shower systems – has launched a new website: www.sfasaniflo.co.uk
The company says it has been purpose-built with the trade in mind, delivering faster access to product data, technical downloads, and support tools, simplifying busy professionals' specification and installation process. The streamlined website gives installers and specifiers access to datasheets, installation guides, and documentation across the entire Saniflo range. With future content development built into the platform, the company says the site will continue to grow with new training assets, technical updates, and trade support materials.
For more information please www.rdr.link/pbq001
BAXI HOSTS SUICIDE PREVENTION TRAINING
Baxi, its partner Oxford United and UK suicide prevention initiative, Baton of Hope, recently joined together to host a day of training for Baxi staff and senior leaders at its Warwick headquarters.
Baxi is principal sponsor of Oxford United and the training forms part of one of the partnership’s key aims to raise awareness for the Club’s own suicide prevention and mental health initiative ‘Can We Talk?’.
The day of workshops was led by Baton of Hope founder Mike McCarthy and accredited trainers Ben Wilson and Dave Swann.
As the biggest killer of men in the UK under the age of 50 and women under 35, the three organisations’ collaboration aims to confront suicide head on and save lives. Key to this is challenging outdated perceptions, providing real resources, and encouraging men in particular to seek help when they need it.
Discussing his personal connection to the initiative, Paul Haynes, Baxi’s Product, Solutions and Marketing Director, said: “I lost someone close to me through suicide –a man who, like so many in our industry, seemed to carry the weight of the world in silence. The construction and heating sectors are filled with brilliant, hardworking men who often don’t feel able to talk about how they’re really feeling. It’s time that changes.
“By teaming up with Oxford United and Baton of Hope, we’re using the power of sport and community to break down the stigma and start vital conversations. It’s not just about raising awareness –it’s about helping people feel seen, supported, and ultimately, saved.”
LACK OF SUPPORT IS IMPACTING WELLNESS
New research from Mira Showers has found that installers are feeling lonely, with additional work responsibilities, and a lack of support, impacting their personal lives.
According to the research, one in five installers in the UK feel lonely on the job, with over 50% citing a lack of social interaction as the driving factor causing their loneliness. The research, which surveyed 500 sole traders across the UK, including 300 installers and plumbers, found that the absence of team collaboration was adding to the loneliness of 46% of installers and long working days were affecting 44%, with a quarter saying they can spend up to 90% of the day working alone.
Over a third of installers (34%) also struggle with maintaining a good work-life balance, while 39% have difficulty sharing work-related concerns with others.
Daniel Martin, Installer Channel Communications at Mira Showers said: “It can be tricky to manage workload, especially for installers and plumbers. Long days at work and relying on a workforce of one, can lead to feelings of isolation and loneliness.”
As part of its mission to support installers, Mira Showers is taking a new approach to the content it provides on its InstallerPRO platform – available for any installer to sign up to – where it will be sharing practical advice to help installers master their business, elevate their skills and balance their life.
To sign up to InstallerPRO please www.rdr.link/pbq002
KNIPEX JOINS BAND OF BUILDERS
KNIPEX has become an Associate Supporter of Band of Builders, the national construction charity that carries out practical projects to help tradespeople facing life-changing or limiting circumstances.
Band of Builders brings together skilled volunteers from across the UK construction industry to complete projects that make a lasting difference to the lives of tradespeople and their families. From installing accessible bathrooms and building home extensions, to creating fully adapted outdoor spaces and delivering wellbeing support, the charity harnesses the skills and generosity of the trade to help those in need. As an Associate Supporter, KNIPEX will contribute to the success of these projects through a variety of fundraising activities, raising awareness across its UK customer base.
“We know that being a tradesperson is about more than just the job – it’s a way of life, and one that comes with its share of risks and challenges. That’s why we believe in supporting organisations like Band of Builders, who are there for the trade when it needs it most. Together, we can make a real difference,” said David Barnes, Sales and Marketing Manager for KNIPEX UK.
For more information about Band of Builders and how to get involved please www.rdr.link/pbq003
ALTECNIC OPENS FRANCESCO HOUSE
Altecnic has opened its new premises, Francesco House, in Stafford, UK. Strategically located near Junction 14 of the M6 motorway, the company says Francesco House provides improved transport access, ensuring efficiency in logistics and operations.
Francesco House has been designed with sustainability at its core, integrating energy-efficient renewable energy sources and sustainable building materials. The building has achieved a BREEAM A rating, reflecting its high sustainability standards.
Gary Perry, Managing Director at Altecnic, commented: “Francesco House represents a step forward for Altecnic, showcasing our commitment to sustainability, innovation, and the future of our industry. This investment ensures we can continue to provide the highest levels of service and support to our customers while also creating an inspiring workplace for our employees.”
TUCSON PUMPS UNVEILS REVAMPED WEBSITE
Tucson Pumps has revitalised its website with the new platform designed to deliver clear, up-to-date product information, quick-access technical data, as well as guidance and support to streamline the pump selection and maintenance process.
The website details product information, technical data, what accessories are included and links to supporting literature. Certification and warranty information is also marked to assist tradespeople in selecting the correct pump with confidence.
The company’s latest brochure is also available to view for those looking to browse the entire product range. The website now also hosts a support hub to help with frequently asked questions, covering topics such as ErP compliance, maintenance needs and troubleshooting tips.
Neil Wilson, Head of Marketing, Tucson Pumps, says: “We’re proud to relaunch the Tucson Pumps website and have created a platform that truly meets the needs of today’s installers, merchants and housing professionals. The new site reflects our promise to deliver innovative design and practical support at every step.”
CONCERNS PERSIST OVER
COST OF SWITCHING TO LOW CARBON HEATING
A new survey of off-gas grid consumers reveals concerns over the cost of transitioning to low carbon heating. The survey of 1,364 households that use oil heating, conducted by trade associations OFTEC and UKIFDA, revealed 60% of respondents are more worried about the costs of switching to low carbon heating systems than they were three years ago.
The survey also revealed that almost half of respondents (46%) surveyed have written to their local MP to ask for clarity over the changes they will be expected to make to their home. Over 98% support giving oil heated homes the choice of switching to a renewable liquid fuel such as Hydrotreated Vegetable Oil (HVO).
Paul Rose, CEO of OFTEC, and Ken Cronin, CEO of UKIFDA, said: “Decarbonising the UK’s 1.7 million oil heated homes is a complex challenge as they face unique barriers due to their age, construction and rural location. Government policy must therefore focus on desired outcomes rather than mandating a single technology, such as electrification, which in many cases isn’t practical or affordable.”
“A genuine technology neutral strategy would give households real choice and unlock a wider mix of cost effective and practical low carbon options. This includes renewable liquid fuels which have already been successfully demonstrated in around 150 off-grid buildings.”
IDEALHEATING UNVEILSNEW‘MAX
PRIORITY’ SERVICE
Ideal Heating has announced the launch of a new service enhancement, ‘MAX Priority’, exclusively for its MAX boiler range.
All registered and in-warranty MAX boilers will benefit from the MAX Priority service enhancement which includes priority call answering and next working day call-outs. The company says the new service is designed to minimise downtime and enhance the customer experience.
Chris Jessop, Customer Service Director at Ideal Heating, said: “We know the heating industry runs on trust – between installers, manufacturers, and homeowners. This is about rewarding loyalty and making life easier for everyone. We know how important it is to get fast, reliable support – especially when things go wrong. We already offer outstanding warranties, and with MAX Priority, we’re giving our customers an even quicker route to help and offering installers an extra level of reassurance when they recommend or fit one of our MAX boilers.”
How it works:
● Priority calls: Where call data can be identified as a property with a registered and under-warranty MAX boiler, incoming calls will be placed into a priority queue.
● Next day call-out: Applies to calls made before 10am on the prior working day. Subject to engineer resource not exceeding planned capacity. If capacity is reached, the next earliest appointment will be offered. Weekend appointments are typically reduced and may result in a Monday service slot.
APHC APPOINTS
NEW CEO
The Association of Plumbing & Heating Contractors (APHC) has announced the appointment of Sarah Fry as its new Chief Executive Officer Designate. Sarah succeeds APHC’s current CEO, John Thompson, who is retiring from the role after 30 years of service with APHC, 14 of which have been of dedicated leadership as the CEO. Sarah, who commenced her role with the organisation at the end of May, will be working alongside John for the remainder of the year as part of a full induction and handover to the role.
Experience
Sarah brings extensive senior leadership experience with her career spanning trade associations, certification bodies, and professional membership organisations. On joining APHC, Sarah said: “I am really looking forward to joining the team at APHC during such a landmark year as the Association celebrates its centenary. As someone who believes in the power of membership organisations to shape better outcomes for everyone, I was drawn to APHC’s strong focus on member support. The organisation has benefited from solid leadership under current CEO John Thompson and is in a great position to move forward. Our goal is to raise the profile and expand the membership of APHC, ensuring the Association and its members have a strong voice in key conversations, from building regulations and Net Zero targets to tackling the ongoing skills shortage in the sector.”
QUICKER DELIVERY FOR COLOURED RADIATORS
Radiator manufacturer Stelrad has introduced a new quicker turnaround service for the supply of some of its radiators in colour.
The company says that initially this new turnaround service will apply to its Column and Concord ranges, and to the Classic Towel Rail, Caliente and Concord towel rail products when ordered in one of the now 55 standard RAL colours and finishes. The lead time has been reduced from the current eight weeks to up to fourteen days.
“We’re seeing coloured radiators being ordered far more often and there has been a demand for these to be available more quickly,” said Head of Marketing Chris Harvey. “Homeowners, interior decorators and developers are all looking to upgrade the radiators they choose, and we have reacted to this demand by introducing this faster turnaround service for two of the ranges initially.”
Stelrad says that further improvements and additions will be announced in due course.
For full details of this new service and the full range of radiators available from Stelrad please www.rdr.link/pbq004
WARMFLOW LAUNCHES HEAT PUMP ASSIST+
Designed to support non-MCS (Microgeneration Certification Scheme)
accredited installers in entering the growing heat pump market, Warmflow has introduced its Heat Pump Assist+. This initiative is facilitated through an MCS umbrella scheme operated by Warmflow's accredited partner, Microgeneration Support Services (MSS).
According to the company, the Heat Pump Assist+ programme enables installers without MCS certification to carry out MCS-compliant installations under MSS's accreditation. This arrangement allows homeowners to access government incentives, such as the Boiler Upgrade Scheme (BUS), which offers grants of up to £7,500 in England and Wales, and up to £9,000 through Scotland's Home Energy Scotland scheme. By partnering with MSS, installers can expand their services without the immediate need for individual MCS accreditation.
The company says that MSS provides a full suite of services to ensure installations meet MCS standards, including system design, compliance documentation, and commissioning. This support is designed to allow installers to focus on the physical installation, while MSS handles the administrative aspects.
In addition to the Heat Pump Assist+ programme, Warmflow offers free air source heat pump training to empower installers with the necessary knowledge and skills.
LG UPGRADES TRAINING FACILITIES
LG has announced upgrades to its UK training academy, to support the HVAC industry’s need for continuous professional development as the UK transitions to cleaner energy.
The training programmes are designed to upskill installers, distributors, and customers in installing, commissioning, and troubleshooting Residential and Commercial Split ACs, VRF Systems, Chillers, and Air-to-Water Heat Pumps. The renovation at the UK facility in Weybridge includes the installation of new R290 Air-to-Water Heat Pumps and Multi Vi (VRF Systems), enhancing LG’s comprehensive training programmes which form part of its LG All Stars reward programme.
“As the adoption of heat pumps continues to rise, so does the need for specialised training. Our new and improved LG Academy is not just an educational platform, but a key element in our commitment to supporting the industry’s transition to sustainable energy solutions and to support net zero targets,” said Vishavjeet Sodhi, Head of Air Solutions at LG Business Solutions.
For more information please www.rdr.link/pbq005
INSIDE AN AUTOMATIC AIRVENT
Ed Morris, Technical Manger at Altecnic, takes a look inside an Automatic Air Vent to explain where to use one and how it works.
Automatic Air Vents are a vital component in modern heating and plumbing systems, and Altecnic’s 502 Robocal® range offers a great example of how they function to maintain system efficiency. In this article, we take a closer look at the internals of the Robocal® Automatic Air Vent to breakdown the engineering behind it.
What Does an Automatic Air Vent Do?
Air can become trapped in closed-loop heating and cooling systems. Left unchecked, this can cause noisy operation, blockages, corrosion, and reduced performance of radiators and control valves. Automatic Air Vents solve this issue by continually releasing trapped air without manual intervention. This automatic expulsion of air is especially important during system filling and operation, helping to maintain optimal flow and temperature distribution.
How It Works: The Internal Mechanism
Float Mechanism: At the core of the automatic air vent is a polypropylene float. This buoyant component sits inside the vent’s chamber and rises or falls depending on the water level inside. The float works by:
● Air entering the chamber, displacing the water, causing the float to drop.
● As the float drops, it pulls open a valve, allowing the trapped air to escape through the top vent outlet.
● Once the air is expelled, water re-enters the chamber, lifting the float back up, which closes the valve to prevent water from escaping.
This process occurs automatically, repeating continuously as small amounts of air accumulate in the system.
Spring: The spring applies tension that ensures the valve closes quickly and securely when water lifts the float. This ensures a tight seal against the silicone rubber disc, preventing water leakage. It also gives fast response time, especially important during system start-up or refilling when a large amount of air is present.
Bleed Screw: On top of the Robocal® is a bleed screw, which is a small, manually adjustable cap. During initial installation or servicing, engineers can loosen this screw slightly to manually release trapped air. Once the system is operational, the screw is tightened, shutting off the valve. Automatic venting can then be achieved through opening the bleed screw. It also serves as a safety lock-off to disable venting in case of maintenance needs or system pressure issues.
Retaining Plug: The plug acts as an anti-vibration stabiliser. In heating systems, vibrations can travel through pipework and components, potentially affecting performance or causing premature wear.
The plug helps dampen and absorb vibrations, preventing them from impacting the internal float mechanism.
Together, these internal components form a self-regulating, low-maintenance system. The Robocal® continuously senses the presence of air, releases it automatically, and seals again without losing water. It's a prime example of how clever mechanical design, using simple physics and robust materials, can result in high reliability and minimal maintenance.
How is an Automatic Air Vent installed?
The 502 Robocal® is designed for vertical installation on air separators, hydraulic separators, manifolds, risers, and any
The Robocal ® continuously senses the presence of air, releases it automatically, and seals again without losing water
location where air pockets are likely to accumulate. However, it should not be installed in areas prone to freezing or where it would be difficult to access for inspection.
Once installed, the cap on the air outlet is turned anticlockwise by one full turn from the closed position. If left in this position, air is automatically vented as it
collects. This simple setup provides a hands-free, low-maintenance solution to system air management.
Long-Term System Reliability
Maintaining the quality of a heating system relies heavily on keeping the air vent in top condition. One of the standout features of the 5026 Robocal® is its automatic shut-off valve, which allows for fast and hassle-free maintenance. When the valve is unscrewed or removed for inspection, the Robocal® automatically shuts off the water flow, eliminating the need to drain the system or isolate pipework. This allows for on-the-spot maintenance or replacement.
For more information please www.rdr.link/pbq006
Commissioning is a crucial process that ensures ASHP installations are completed to a high standard to operate at peak efficiency. Here, Paul Bailey, Heat Pump Engineer at Baxi, discusses how commissioning also safeguards the installer’s professional reputation and mitigates the need to come back for adjustments, corrections, or premature maintenance and repairs.
ASHP COMMISSIONING
The steps to successful commissioning begin long before the installation itself.
Heat loss calculations
These are essential for balancing the energy requirements of a home with the naturally occurring heat loss that occurs via the building’s fabric. With thorough and accurate heat loss calculations, installers can provide the most effective and efficient ASHP system, including radiators, for their customers.
To accurately perform heat loss calculations and therefore be able to correctly size an ASHP, installers need to look at a number of details. Window size and glazing should be considered, in addition to the size of the building and each of its rooms. Armed with this information, installers can calculate the rate of heat loss and recommend an ASHP that overcomes heat losses and ensures customers are comfortable and warm.
Positioning
As part of commissioning, the placement of an ASHP will be checked to ensure it’s in a location that allows for effective air intake and expulsion. ASHPs should always be positioned close to the property, using minimal pipework and enabling easy access for servicing and maintenance.
Recent changes to government regulations from the Department for Energy Security and Net Zero (DESNZ) mean that, in England and Wales, ASHPs
Commissioning also serves as a chance to educate customers on heat pump operation so they receive all the benefits of an effective renewable heating system
can now be placed less than one metre from buildings, making installations more accessible to homes on smaller plots.
It is important to keep in mind that ASHPs should not be tight against a wall or other surface as some space is required for the systems to expel cold air, but should be somewhat sheltered from open space and wind.
The same government update now means that ASHPs for houses can be almost three times larger – from 0.6m3 to 1.5m3 – without needing to secure planning permission. This creates an easier route for more households to take advantage of ASHPs.
Once sited on a solid, flat surface, it is advisable to carry out checks to ensure the ASHP performs to the level set out in the heat loss calculations. If the system, including all radiators and emitters, has been accurately sized, the building should feel comfortably warm, even if the radiators are not hot to the touch.
Manufacturer guidelines
One of the primary goals of commissioning is to ensure the installation meets the manufacturer’s instructions. It’s a chance to check and optimise settings to complement the system design and customer requirements.
ASHPs are usually very reliable appliances, so when something goes wrong or performs in an unexpected way, it is normally an issue with the wider system. The most common faults tend to be down to system design, installation or incorrect settings – understandable mistakes considering how new ASHPs are to many installers. This relative unfamiliarity is one of the reasons Baxi offers an assisted commission on the first installation to ensure any errors are caught and corrected.
Insist on assistance
Commissioning also serves as a chance to educate customers on heat pump operation so they receive all the benefits of an effective renewable heating system.
As part of Baxi’s assisted commissioning process, an engineer will walk through the work undertaken with the installer. Every aspect is covered by a checklist to ensure every installation is of a standard and quality the installer, customer and manufacturer can all be happy with.
For example, some of the first points on the checklist include the ASHP’s position on a solid base, condensate drainage and minimum clearances around the appliance. Towards the end of the process, commissioning looks at scheduling domestic hot water times and temperatures for the customer. It's important not to think of commissioning as an exam to pass or fail. Instead, it’s a chance to confirm the quality of work carried out and solidify the installer’s professional reputation in the eyes of their customer. This can be a great help when it comes to word-of-mouth referrals. Should issues need to be rectified, they can almost always be done
there and then, with a little guidance from the commissioning engineer. A bonus of this process is any mistake that does need correcting tends not to happen again as it sticks in the installer’s mind.
Ultimately, commissioning is about making sure installers are supported in their heat pump projects and homeowners receive the comfort and energy efficiency they expect. The benefits of commissioning are that customers are kept happy, installers’ reputations are secured and their next ASHP projects will go even better as their experience and confidence grows.
For more on tips on commissioning please www.rdr.link/pbq007
REDUCING INSTALLATION TIME
Education and technical advancements play equal parts in reducing installation time, says Steven Worthington, Technical Training Engineer at Worcester Bosch.
As a MultiTech heating manufacturer, we’re constantly looking for ways that we can make installers' lives easier, by designing products that are simple to install and to understand. For our boilers, we’ve made as many physical design changes as we can to ensure smooth installation. But there are still other elements to consider that can quicken the process.
Wall mounting jig or wall plate?
Although we now use wall plates on some of our budget friendly boilers, our premium ranges uses traditional mounting jigs. Jigs allow better access to pipe connections, allowing for quicker installation and more room. Wall mounting jigs are particularly useful in unoccupied properties where boiler thefts can occur. With a wall mounting jig the boiler can be easily removed and stored in a safe location until the property is occupied. Some appliances use a simple switch method with the new jig accommodating pipes, flue and screw holes from the new boiler's predecessor. Probably the easiest install an engineer can undertake.
Standardising components
When it comes to servicing and repairs, we’ve standardised many components, making some spares compatible with a range of appliances rather than being model-specific like in the past. This lowers potential van stock and makes service and repairs easier.
Across our industry, we’ve also standardised the pipe layout. Previously, when it came to switching boilers, installers would have to spend an hour or two altering all the pipework underneath the boiler. Now, regardless of what Worcester boiler you’re fitting, there are minimal alterations that need to be made.
Cutting commissioning time
We’ve made huge leaps recently in commissioning the boilers, saving installers 15 - 20 minutes per installation. In newer models, we have a comprehensive screen on the boiler that helps installers range rate boilers. Installers can check
System cleaning
The biggest issue installers face is cleaning the system when fitting a new boiler. If you were to buy a new car, you wouldn't put old engine oil in it. The same goes for boiler upgrades.
Installers need to clean the central heating system to avoid contamination. By flushing the system, new products are set up for success, increasing the efficiency and lifecycle. We don't want boilers to be replaced prematurely and building regulations have changed to make system cleaning more of a focus for the industry.
I know reading an installation manual isn’t the most compelling content, but taking the time to sit down and read these manuals can be the difference between finishing that tricky job early on a Friday and having to stay late
To support installers, they can purchase system packs which include all the components such as filters and chemicals needed to clean the system. This can be more convenient than buying all the products individually.
Education is key
These days, there is more accessibility to instructions. Whether that be the manuals that come with the boiler, or having access to live product support via phone and email. We offer video calls via our Virtual Tech service, so if any installer is stuck on-site and needs instant support, we can do a quick video call to see what they see and guide them from there. Before Virtual Tech, it was a long-winded process with installers having to send a photo via email, then wait for a
response and so on. Now this process can be completed in a matter of minutes, instead of hours. It's an example of how we’ve looked to innovate to match installer needs.
There are plenty of instructions available on digital platforms, including our website and app, as well as third-party apps. We also have a Facebook training page for hints and tips, making information more accessible than ever before.
Mobile training
I’m a member of the mobile training team. The beauty of being able to get in my van, which has a classroom in the back, means installers don’t have to come off the tools or come into a training centre for a day. I can turn up on site, give them a bespoke training session and help out with any additional queries.
I also encourage installers to read, read, read. I know reading an installation manual isn’t the most compelling content, but taking the time to sit down and read these manuals can be the difference between finishing that tricky job early on a Friday and having to stay late.
At the point of sale, knowing a product's features, benefits and efficiency potential is vital. By explaining and educating a customer about energy-saving features like range rating and the benefits of lower running temperatures, an installer can really make their expertise, experience and trust shine through.
Any installer can fit a boiler on the wall, turn it on and walk away. But turning it on, setting it up efficiently to a specific environment is what sets good service apart, all of which builds reputation and leads to future success.
For more information please www.rdr.link/pbq008
THEROADTO NET-ZERO
Malcolm Farrow, Head of Public Affairs at OFTEC, explores why the road to net zero must consider the voter as well as the technology.
As we wait for the government’s Warm Homes Plan, there is a sense of déjà vu. In 2021, the then Conservative government unveiled its Heat and Buildings Strategy which set out the direction of travel for its net zero policy agenda. However, it was relatively short lived as plans to phase out oil boilers in favour of heat pumps became increasingly unpopular. The backlash from MPs and rural consumers grew and the government, as a result of political pressure, performed a u-turn. There’s an important lesson here. Politics and policy are not separate entities, they are two sides of the same coin. So, as the new government prepares to publish its own decarbonisation strategy it’s critical mistakes aren’t repeated. The changes to winter fuel payments showed how a policy initiative can quickly become a political liability. The changing public mood and opinion polls, reflected in the local elections, put Labour in a position where a u-turn is now expected. If the Warm Homes Plan is to avoid the same fate, there are five key political considerations for Labour.
Policies are viewed through the prism of the cost of living crisis
The cost of living crisis and rising bills continues to be the main area of concern for households. To succeed, any net zero policy must be workable in this challenging landscape. Opinion polls show consumers, on the whole, are not generally opposed to the principle of reducing carbon emissions. However, they are deeply wary of policies that will be costly to them personally or require substantial government investment which
could be spent elsewhere. There is currently a disconnect between the government's technological policy approach of electrification and the cost of living crisis consumers are feeling. This is especially true in the off-grid sector where the cost of retrofitting homes with heat pumps is often very expensive. That's one of the main reasons uptake of heat pumps remains well below target. We're already seeing push back from consumers on the costs of net zero, which political opponents are capitalising on.
The reality is Labour's current blanket approach, focused on electrification, will come up against increasing political pressure. In contrast, renewable liquid fuels, such as Hydrotreated Vegetable Oil (HVO), aren't just technologically viable, they are politically viable too. That's why they need to be included in the Warm Homes Plan.
Ignored voters make their voice heard at the ballot box
One of the defining features of recent debates over landmark government policies has been the sense that decisions are being made in closed rooms. Changes to winter fuel payments are the perfect example. For months, households warned about the impact of the approach Labour was taking but felt ignored. They made their voice heard at the ballot box in the local elections. The policy is now under review but, even so, it may still be
renewable liquid fuels, such as Hydrotreated Vegetable Oil (HVO), aren't just technologically viable,they are politically viable too
Malcolm Farrow, OFTEC
remembered in four years’ time. If the Government wants to avoid the same issues around decarbonisation, the views of rural households need to be listened to. This means proactively speaking with rural communities, understanding the realities of their situation, and involving them in the decision-making process. Successful policies are formed working with people, not dictating to them.
3
Labour has made promises to rural communities
From broadband access to transport investment, rural areas have long felt like the poor relations in national policy, overlooked and under invested. Could decarbonisation be the next on this list? Electrification is more costly for rural communities and there's a growing sense that, again, rural homes are being ignored. At the last election, Labour, which typically sees most support in urban areas, made significant inroads in rural constituencies. However, in many of these seats Reform is not that far behind. Labour may historically be used to developing policy with urban voters in mind, but they now have to give greater consideration to rural areas. As the next election draws closer, if these newly elected Labour MPs in rural
By offering multiple solutions, including both heat pumps and renewable liquid fuels, consumers will have a genuine choice over how they switch to cleaner heating
areas want to keep their seats, they will have to advocate on behalf of their constituents and ensure national policy decisions around net zero have workable solutions for off grid households.
4
For consumers it's about more than just technology
Policy discussions around low carbon heating understandably often focus on the technology. For the civil servants, this is typically the main consideration. However, for consumers, the specific technology in their home is less relevant. What's more important are the outcomes. How much will it cost to transition? How disruptive will it be? How efficient is the new heating system?
Consumers will judge government policies on whether they deliver these outcomes. That's why the Warm Homes Plan needs to set out how the government's recommended approach to achieving net zero will benefit consumers. We know there are unique challenges in the above areas if you transition rural homes onto heat pumps. Renewable liquid fuels offer a pathway which overcomes these issues. Successive policies are hard to achieve without support from consumers.
5
Working positively with rural households
There’s a genuine desire among consumers to play their part in cutting emissions. But people want to do it in a way that makes sense for their homes and is both practical and affordable. There is sometimes the feeling that policymakers see the public as stakeholders to manage. Instead, they need to be seen as partners in the solution.
The transition to net zero doesn't have to be about managing political risk. By offering multiple solutions, including both heat pumps and renewable liquid fuels, consumers will have a genuine choice over how they switch to cleaner heating. This is both technologically feasible and politically attractive. The government needs to put in place this framework and then give consumers the power to make their own decisions.
Labour is facing a real challenge to manage a fragile economy with increased political pressure on their net zero policies. The Warm Homes Plan represents an opportunity to reset the conversation. To move beyond a dictated policy approach and instead embrace a pragmatic and flexible approach which works for consumers. Politics matters. If policies ignore public sentiment, they typically fail, as we've seen many times before.
For more information on OFTEC www.rdr.link/pbq009
UNDER CONTROL
Today, installers are challenged with understanding the diverse priorities of their customers and being able to recommend suitable heating controls thatcandeliver tangible benefits fromdayone.
Improving energy efficiency
Despite Ofgem’s announcement that the energy price cap will fall to 7% as of 1st July 2025, it is still 10% higher than the same time last year. So, it is no surprise that homeowners are still looking for ways to make their homes more energy efficient to keep monthly running costs down.
Home heating and hot water accounts for such a large amount of our energy use, making it a key area in which noticeable savings can be achieved.
Today, boilers are made to be as efficient as they’ve ever been, so unless installers are replacing an old, poorly rated boiler and replacing it with one that has a better ERP rating, there is unlikely much in the way of savings to be made here. However, improving the heating controls is a relatively low-cost and easy upgrade that can make a real difference, and was found to be a more cost-efficient way of reducing
From ease of use to efficiency-improving measures, every customer has different priorities when it comes to how they manage their heating system. Merlin Milner, Product Owner for Water-based Systems at Drayton, looks at some of the most common requests installers are asked for, and how they can provide solutions that work.
carbon emissions compared to loft and cavity or wall insulation according to MACC research by Drayton.
For example, research from BEAMA found that upgrading from basic heating controls to a multi-zone system, such as Wiser, can offer savings of up to 19% on energy bills. This feature, which was requested by 50% of homeowners according to a recent survey by Drayton, allows users to split their property into zones or individual rooms, customising the temperature and schedule in each room according to their individual needs.
Alongside this, smart modes can help homeowners achieve additional savings, by enhancing the performance of the boiler. For instance, Wiser’s Eco Mode combines optimum stop and weather compensation to study the thermal properties of the home. Once this is achieved, the system will learn to switch the boiler off sooner than scheduled, whilst still maintaining the set point to reduce energy consumption.
Additionally, making sure that the heating is not running when the house is empty is another way to make savings. Many smart controls have functions, such
as Away Mode, that can be quickly activated to turn off the heating when the home is unoccupied instead of having to adjust your regular schedule, ideal for those with busy unpredictable lifestyles.
Wiser user data has shown that by using smart modes such as these, typically homeowners can reduce their energy usage by an average of 16%.
Comfort and convenience
When it comes to the features that are most desired by homeowners, the most common request was a heating control that can be managed via a smartphone app, which was noted by 66% of consumers.
Smart controls, such as Wiser, offer great flexibility for busy homeowners who might not always have a regular schedule. Via the app on their smartphone, the heating schedule can be changed – or smart modes, such as Away Mode, activated – from anywhere at any time, as and when their movements change.
Room to grow
looking to join the renewable revolution, it is important that installers are specifying suitable heating controls to manage the system in order to optimise performance and deliver the comfort levels their customers would expect, regardless of whether it’s a fully renewable system or a hybrid system.
Today, there are solutions available, like Wiser, that are suitable for use with a wide range of heating systems, including renewable, hybrid and electric heating systems. This means that mixed heating systems can all be controlled with just one app, cutting down the number of controls you need to install and making it easier than ever for your customers to manage.
In the same survey, just under a third of homeowners were looking for flexibility from their heating control system. This could be, for instance, the ability to expand the system and add more connected
get more confident, or from those who might be planning to build an extension on the property.
Flexible solutions, such as Wiser, mean that installers can offer a solution that will meet their needs today, as well as in the future, without needing to replace the entire heating control system.
Suitable for renewables
Thanks to incentives from the government and a growing understanding of the need to live more sustainably, the installation of renewables – such as heat pumps – has increased in recent years. For customers
Smarter heating controls
The demand for advanced heating controls continues to rise, so it is important that installers understand the most common customer requests and are equipped with suitable solutions. Whether it’s maximising energy savings, enhancing comfort, or preparing for renewables, today’s heating controls offer a powerful opportunity to deliver tailored solutions that support customers now and into the future.
For more information please www.rdr.link/pbq010
The demand for advanced heating controls continues to rise, so it is important that installers understand the most common customer requests and are equipped with suitable solutions
FUTUREPROOFING THE INDUSTRY: TRAINING, SUPPORT AND THE SUSTAINABLE HOME NETWORK
The UK is in the midst of a low-carbon transformation, and heat pumps are at the centre of this shift. With the government’s target of 1,000,000 heat pump installations per year by 2030, a 1000% increase, there is a critical need for a skilled workforce to meet demand. By 2028, it’s estimated that 27,000 trained heat pump installers will be needed, representing a staggering 900% growth from current levels.
Daikin is committed to making the move to low-carbon heating easy and accessible. That’s why their training programmes are offered free of charge and delivered nationwide through five dedicated training centres and a growing network of over 40 Sustainable Home Centres. In 2024 alone, Daikin trained over 6,000 professionals and supported 46 third-party centres by providing equipment and materials for heat pump training delivery. As the demand for heat pump installations continues to grow, the role of skilled installers becomes increasingly pivotal, ensuring a seamless and effective transition to a greener future. There are plenty of similarities between installing a heat pump and the installation of traditional heating and cooling systems that make upskilling straightforward. The
main difference between heat pumps and traditional systems lies in the specification of the products. Heat pumps require correct sizing, proper placement, and careful understanding of the homeowner's requirements.
Installers at all stages of their careers can benefit, from those looking to expand into low-carbon technologies, to experienced professionals seeking to upskill with advanced diagnostic and fault-finding courses. Daikin’s curriculum covers both Daikin Altherma heat pumps and air conditioning systems, including installation, commissioning, diagnostics, and maintenance. For new entrants or those focused on wiring, there are also tailored modules to suit electrical-only work. Getting started in heat pumps can feel daunting. That’s why Daikin’s updated
Sustainable Home Network is designed to support installers through every stage of the journey, from initial training to growing a successful low-carbon business. New members of the network can access:
● Great savings on their first Daikin order via a Sustainable Home Centre
● Free product, installation & commissioning training
● A £100 discount on MCS certification
● Five-year warranty for homeowners, with an option to extend to seven years
● Free commissioning support on initial installations
● Access to our Heating Hub for technical queries and system design tools
Installers can also earn rewards through Daikin’s Business Rewards Fund (BRF) for every installation they register. These rewards can be reinvested into tools, promotional materials, training, and other resources to support business development. These changes, alongside government incentives such as the Boiler Upgrade Scheme (BUS), are paving the way for the widespread deployment of heat pumps. However, for customers to benefit from the BUS, installers must be MCS certified, making access to affordable, effective training even more vital.
THE hybrid OPTION
In its Seventh Carbon Budget, the Climate Change Committee (CCC) stated that emissions from residential buildings accounted for 12% of national greenhouse gas emissions. The majority of these emissions (96%) were from the use of fossil fuels for space heating and hot water. If the UK is to meet its climate commitments then carbon emissions from domestic space heating must reach net zero by 2050. This means the government should be doing everything possible to encourage the take up of low carbon heating systems, such as electric heat pumps.
Working together
Heat pumps are an efficient form of heating and when sized correctly, they can produce over three units of heat to every unit of electricity consumed. But, heat pump systems can be expensive upfront and might not be suitable for every home. Instead, far greater numbers of UK homeowners would be encouraged to install heat pumps technology if the government was to give its backing to promoting hybrid heating systems.
Hybrid heating systems pair a traditional gas boiler with an electric heat pump. This enables the two elements to act in tandem using smart controls to provide space heating and hot water in the most cost effective and carbon efficient manner.
The benefits of using a hybrid system for dwellings, particularly hard to heat homes, is that the heat pump can be used to provide space heating when heat demands are low,
Research from Alpha has highlighted that 74% of UK household billpayers care about their carbon footprint but only 38% would switch their heating for a non-fossil-fuel system.
Dan Wilden, National Renewables Manager at Alpha explains how innovation is helping to drive change.
during the shoulder heating season, for example. While, at times of high heat demand, the heat pump can run in tandem with the boiler to boost the heating to ensure the home will always be comfortable. Another benefit is how a hybrid system enables a home's central heating system to continue to run at higher temperatures when required, which means the existing central heating radiators can be retained. This
simplifies installation,savingon cost, reducing disruption, and speeding up installation. If the government was to provide even a modest amount of grant funding towards the cost of a hybrid system, it would encourage domestic take-up of this system. The precedent for this approach is Norway, where government policies have helped the Scandinavian country become a leader in domestic heat pump installations.
Norway first began installing electric heat pumps following the oil crisis of the 1970s. Since then, government subsidies and grants have helped promote heat pump adoption and reduce the up-front cost of the technology. Alongside financial carrots, Norway's government also added the stick of increased carbon taxes on fossil fuels used for heating.
Norway’s transition to air source heat pumps is a testament to what can be achieved through a combination of innovative technology, supportive policies, and cultural acceptance. Now over 60% of
Norwegian homes are heated using heat pumps, which has resulted in an 83% reduction in CO2 emissions from heating.
In the UK, the government has introduced the Boiler Upgrade Scheme to encourage the take-up of low carbon heating. This offers £7,500 towards the cost of an air source or ground source heat pump.
Heat pump only heating systems can be expensive, on average £13,000 for a typical installation. Aside from the cost of the heat pump itself, a series of home upgrades can be required to ensure the heat pump will work efficiently; these can include fabric
insulation upgrades and, potentially, upgrades to heating pipework and hot water systems. As a consequence, cost is often cited as one of the barriers to UK home’s failing to switch to heat pump only systems.
Hybrid systems typically cost 30% to 40% less than standard heat pump systems - under £9,000 on average.
Alpha continues to call for a grant of £2,500 to help fund the installation of a hybrid system. This is less than half of the funding available for a full HP system, which means that current funding could help three times the number of households take their first steps in renewable heating.
Research by Alpha found that 53% of UK bill payers would likely take advantage of the Boiler Upgrade Scheme if hybrids were included. The benefit of this is that hybrids offer an 80-90% carbon reduction compared to a standalone gas boiler, so it makes sense to encourage more homes to take this transitionary step and speed up the UK's journey to a lower-carbon future.
For more information please www.rdr.link/pbq012
RECYCLE PATH
Domus Ventilation ducting to be manufactured with recycled plastic.
UK ventilation manufacturer Domus Ventilation has announced that its ventilation ducting will now be manufactured primarily from recycled plastic. The company says it already uses 100% recycalate on its rectangular ducting and over 95% of its fittings use 100% High Impact Polystyrene (HIPS) which comes from post-consumer recycled plastic.
As part of the Genuit group, which has committed to have 62% of its ducting source material come from recycled plastics by 2025 where at all feasible, Domus Ventilation has now progressed to
Using plastic that is destined for landfill, recycling it, and using it in our ducting is just one way in which we are making our products –and our manufacturing –more sustainable
manufacturing its entire ducting range primarily from recycled plastic.
Commenting on this latest development, Domus Ventilation Product Manager, Paul Williams, said: “the built environment accounts for approximately 30% of annual carbon emissions in the UK. Whilst the lion’s share is generated in the day-to-day operation of buildings, carbon emissions embodied into buildings during manufacturing and construction are significant.”
Ducting quality
Paul continued: “As a manufacturer in the building sector, we fully accept our responsibilities in regards to this. Using plastic that is destined for landfill, recycling it, and using it in our ducting is just one way in which we are making our products – and our manufacturing - more sustainable.
“One aspect I would like to reassure customers on is the quality of our ducting, which will not be affected by this. Whilst colour variation is to be expected due to
the nature of the recycalate, the form, fit, function and quality remains.”
Domus Ventilation ducting is available as flat channel, round pipe, and Radial semi-rigid duct system and comes with a range of accessories. It has been designed to work in harmony as part of a ventilation system and the company says it has been third party tested for end-to-end system performance.
For more information please www.rdr.link/pbq013
GIVE bathrooms A BOOST
From smart tech to stunning lighting, Graham Halsall, Sales Director at hib. explains how to turn everyday installs into high-end projects.
Bathroom installations today are about much more than function, they’re also about delivering a high-end experience. For installers, this shift presents not just a creative opportunity but a financial one, too. By understanding the trends driving homeowner demand and knowing how to suggest the right features, installers can increase the profitability of each job.
The power of premium
It’s no secret that premium products carry higher margins, but the key is knowing which features customers are looking for. Increasingly, homeowners are looking to transform their bathrooms from purely functional spaces into personal sanctuaries. They want mood, atmosphere, and a little bit of luxury. That’s where features like illuminated mirrors, ambient lighting, clever storage solutions, and smart technology come in.
So, instead of offering a basic mirror, why not suggest one with built-in LED lighting and a demister pad? Instead of a standard cabinet, why not recommend a sleek design with charging ports and integrated lighting? Each of these upgrades doesn’t just enhance the bathroom, they enhance the overall value of the installation.
Lighting: the ‘wow’ factor
Lighting has become one of the biggest game-changers in modern bathroom design. Homeowners are increasingly aware of how lighting can affect mood, function and style, and they’re looking for solutions that work hard on all fronts.
Try recommending products that combine practical lighting with ambient effects, they can dramatically lift the visual impact of the space and their own earnings. Think about how LED-lit mirrors, under-cabinet lights, or backlit cabinets can change the feel of a room. These features create a ‘wow’ factor and tap into the homeowner’s desire for something special.
From smart features to smart sales
Smart technology is everywhere in the home, and the bathroom is no exception. Whether it’s cabinets with integrated charging, mirrors with touchless controls, or products that sync with the home’s wider smart systems, these features add perceived value and sophistication.
Installers who can confidently explain the benefits of these innovations – not just the technical details, but the lifestyle perks – are better positioned. It’s about painting a picture: imagine stepping into a bathroom that adjusts its lighting to match your mood or schedule, or a mirror that
stays crystal clear no matter how steamy the shower. These are the details that turn a bathroom from basic to brilliant, and that homeowners are happy to invest in.
The finishing touches
While big-ticket items like baths and showers naturally dominate attention, it’s often the smaller details that complete the look and lift the install to a luxury level. Accessories, lighting schemes, ventilation choices – these elements help create a cohesive, high-end space.
For installers, offering these finishing touches isn’t just about adding to the bill, but providing a complete service. By recommending accessories and features the homeowner might not have considered – or even known existed – installers position themselves as experts and ‘designers’ who can deliver a polished, thoughtfully imagined project.
Quality and reliability
Of course, product quality and reliability are also essential. Installers need products they can trust, ones that are straightforward to fit, perform as promised, and stand up to daily use.
When choosing which products to recommend, it’s worth prioritising those from brands known for innovation, design, and dependability. Strong warranties, excellent after-sales support, and robust technical documentation all help ensure that once a product is in place, it stays there – protecting both the homeowner’s satisfaction and your reputation.
With more than 35 years of experience as a family-run business, hib. has built a reputation for developing bathroom products that blend style, functionality, and the latest technology.
One standout example is the hib. Vanquish recessed cabinet – a design that’s proving popular among installers not just for its aesthetics but for the upsell opportunities it creates alongside other premium bathroom features, like shower niches and wall-hung pans. Illuminated mirrors, demister cabinets, and smart storage solutions are also in high demand, giving installers a versatile toolkit for increasing both customer satisfaction and job profitability.
Supporting the installer’s success
Beyond products, hib. supports installers through its hib.pro platform, offering everything from product specialists and technical guides to installation videos and market-leading guarantees. These resources help installers work efficiently, reduce risks, and feel confident offering premium options to their clients.
For more information please www.rdr.link/pbq014
STAY organised
ADan Pollard, ex-plumber and Founder of Fergus Software, shares five ways job management software can help you stay
organised
and boost profits.
utumn is a busy time for plumbing and heating engineers. As the weather cools, demand for boiler servicing, upgrades and emergency callouts rise fast. But with a bit of forward planning and the right tools, it’s an ideal time to boost your profits. Here are five ways to get your business ready now, in Summer, when things can be a little quieter on the heating front.
Fine-tune your pricing
Pricing isn’t just about covering costs – it’s about making sure every job earns a healthy profit. Get it wrong, and you risk either pricing yourself out of work or undercharging and eroding your margins. Job management software takes the guesswork out. You can set and tweak your hourly rate, track job durations in real-time and quote using accurate, up-to-date material prices by uploading supplier pricebooks. That means no more guesswork, just clear, confident pricing.
Take control of materials
Material waste is one of the biggest profit-eaters in the trade. Whether it’s forgotten items, over-ordering or goods that never get invoiced to customers, every bit of waste chips away at your earnings. Job management software makes it easier to track what’s being used, what’s been ordered and what needs to be billed. With Fergus for example, materials are
linked directly to specific jobs and clients. If something hasn’t been invoiced, you’ll be notified. Job management software gives you total stock control so no more lost income from forgotten items.
Faster invoicing
A slow invoice is often a slow payment. The best time to invoice a customer is as soon as the job is done, while the service is still fresh in their mind. Job management software allows you to log all materials and labour against a job as you go so, once complete, you can generate invoices in minutes, either from an existing quote or directly from recorded job data.
A job management system that also tracks payment status and sends automated reminders to clients takes the awkwardness out of chasing overdue bills.
3 4
Prepare for being busy
Using a job management system also makes it easier to coordinate your team, allocate jobs and avoid double-bookings during peak periods. A clear dashboard with real-time scheduling gives you visibility of exactly what’s going on in your business so you can keep jobs running smoothly and customers happy.
5
Build your online presence
For more details and to book a demo please www.rdr.link/pbq015 1 2
Autumn is a great time to review trends to get ahead of your busiest months. It’s worth analysing your job history to spot patterns in your workload and customer needs to prepare for surges in demand, whether that means hiring extra help or adjusting your stock levels.
If you don’t already have a website, now’s the time. A simple site can act as your 24/7 shop window, helping customers find you, learn about your services and even book work directly. It’s also the ideal place to collect testimonials, showcase past jobs and build trust with new clients.
A number of platforms make DIY web design easy and you can integrate online booking tools so clients can secure appointments even when you’re out on a job. Fergus also has an Enquiry Management feature which generates a custom contact form for your website –when someone fills it out, their enquiry flows directly into Fergus, is automatically logged and is then easy to track and follow up.
Job management software allows you to log all materials and labour against a job as you go so, once complete, you can generate invoices in minutes
TOOLFAIR 2025
FUNDING HELPS GTEC UPSKILLINSTALLERS
The provider’s industry-approved training is designed to help trainees understand and capitalise on the heat pump marketplace – delivering the knowledge, skills, and competencies required to design, specify, install, commission, and maintain heat pumps. This funding will enable the company to continue helping heating engineers who want to upskill. GTEC Training says it will offer the £500 discount immediately.
Multiple locations
Since April 2021, GTEC Training’s centres have delivered over 2000 heat pump-related courses through 19 UK training locations.
GTEC Training’s air source heat pump training is a 3-day course that usually costs £660, but with the grant deduction, it will now cost £160. Training course locations include Aylesford, Bedford, Birkwood, Farnborough, High Wycombe, North Yorkshire, Nottingham, Salisbury, and Sunderland, and courses can also be delivered anywhere in England through the training company’s network of partners.
GTEC Training, part of the United Living Group, has been granted funding for air source heat pump training courses.
Practical training
The course delivers practical training on purpose-built live ASHP rigs and theory-based training on health and safety, industry regulations, and best practices. Those who complete the course and pass the assessment will receive an LCL Awards Level 3 Certificate. Griff Thomas, MD of GTEC Training, explained: "The government funding scheme is so important in addressing the skills gap in the UK as demand for renewable energy
This funding will bring major investment into skills development, which will greatly benefit the industry.
increases. This demand needs to be met by installers, and there simply aren’t enough qualified in heat pump installation. This funding will bring major investment into skills development, which will greatly benefit the industry.
He continued: “I’m delighted that GTEC Training has secured funding for air source heat pump training, which will help installers expand their skillset and the government meet their net-zero targets.”
According to a Heat Pump Association (HPA) report, the UK needs to train an estimated 21,537 additional heat pump installers before 2028 to meet the growing demand for these low-carbon heating systems and help the UK meet its decarbonisation targets.
For more information please www.rdr.link/pbq016
GET A
GRIP
PHPI caught up with KNIPEX UK’s Product & Technical Support, Jason Cunningham, to get his take on the tools that make life easier, safer and more efficient for plumbing and heating installers.
QWorking under sinks or behind pipe runs isn’t exactly spacious – what tools make life easier and more comfortable when you're squeezed into those tight spots?
Long reach needle nose pliers are very useful in confined spaces. Where you cannot get your hands inside a tight area, they give you that extra reach that is so often needed. If you’re working with restricted sight, then the KNIPEX Smart Grip (85 01 250) will always find its
gripping position and can be used with either your left or right hand. They remove the need for manual adjustment on the workpiece, meaning I can work quicker and use them one handed if there is limited space.
QCorroded or stubborn fittings are a common headache on repair jobs. Are there particular tools that you would highlight for tackling seized nuts, bolts or pipe connections without causing damage?
KNIPEX's TwinGrip slip joint pliers are well-known for their ability to tackle stuck nuts and bolts, especially those with worn profiles. The design allows for efficient front and side gripping, making them a reliable tool for holding and loosening stuck workpieces in any situation. The high-grip front jaw, with its robust teeth and high gear ratio, and the push-button adjustment, ensure the tool's effectiveness, even in confined spaces.
One tool in the KNIPEX range that also springs to mind, is a high-tech multiple slip joint spanner known as the Raptor (87 41 250). This has 15 points of adjustment and three points of contact, and thanks to the jaw geometry developed by KNIPEX, it clamps onto the component securely so you don’t have to press the pliers handle together but instead can put all your energy into the desired movement.
QMany plumbers now deal with a wide variety of pipe materials and fittings on a daily basis. Are there any 'multi-purpose/ all-rounder' tools that offer versatility across different types of jobs without compromising on quality?
With the many sizes of plastic pipe that plumbers have to use every day, the KNIPEX BiX® is a fantastic tool to have in your tool bag. It will cut from 20mm up to 50mm, fits comfortably in one hand and can also be used for sealing and drip sleeves.
The DP50 Pipe Cutter is a recent addition to our range and is intended for
cutting and simultaneous chamfering of domestic drainpipes with diameters of 32, 40 and 50mm (up to 2.4mm wall thickness). It comes with a double-ended blade that can be changed without any tools so it's a really handy addition to your toolbox.
Q Are there any underappreciated tools that you think more plumbers should have in their kitbags?
I think one underappreciated tool we have is the Cobra®. I know people will say ‘we all know about the Cobra®’, but the one we are all familiar with is the grey, atramentised version. Not many people know we also have a chrome-plated version (87 03 250) that adds another layer of protection against rust or water damage, so is the ideal version for a plumbing technician.
Q Electrical safety is becoming more important for plumbers. What tools should they be reaching for to stay safe and what should they look out for when choosing them?
For electrical work, VDE tools are a must. Each item is tested to 10,000volts and rated to 1,000V in line with the international standard IEC 60900. Certain markings on VDE products are vital for it to be compliant. These are the manufacturer, article or part number, the year of production, the test centre details, a double triangle symbol with 1000V and finally the IEC 60900 displayed on them. Look for the red and yellow handles within our range.
QWhen you’re working up ladders or in roof spaces, dropping a tool isn’t just annoying, it’s dangerous. How does KNIPEX help plumbers keep their tools safe and secure?
Our new KNIPEXtend comfort grip handles offer the option to adapt any tool with a tether attachment to prevent them falling from height, and there are a variety of lanyards and clips available to keep your tools and anyone who may be below you, safe from harm.
Long reach needle nose pliers are very useful in confined spaces
For more information please www.rdr.link/pbq017
HARD WORKING WORKWEAR
Country Manager at Carhartt, explains that the right workwear doesn’t just keep you comfortable, it can help protect your health for the long haul.
Most tradespeople look after their tools, but it’s easy to forget that the most important bit of kit on site is you. Spotting hazards like power tools or ladders is straightforward, but two of the biggest risks in the trade, UV exposure and joint strain, often go unnoticed until the damage is done. These are not the kind of things that cause instant injury. Instead, they creep up gradually and over months and years, the effects add up – and they can be serious. The good news is that preventing long-term damage doesn’t require big changes, just smarter kit.
It’s no surprise that many heating engineers and plumbers find themselves working outside, whether it’s fitting outdoor heat pumps, connecting pipework or repairing drainage. But unprotected skin is easily damaged. The Health and Safety Executive (HSE) lists construction workers as one of the UK’s highest-risk groups for skin cancer caused by UV exposure. You might assume that’s only relevant on scorching days, but UV rays in the UK are strong enough to cause damage from March to October even when it’s overcast and grey.
We all know and recognise the short-term effects of too much sun –sunburn. But you don’t need sunburn for skin damage; repeated UV exposure
breaks down collagen and can cause DNA damage, aging skin and increasing your risk of developing skin cancers.
When the weather heats up, choosing the right clothing so you can work safely and comfortably becomes really important. UV rays can pass through many types of clothing and the amount of sun protection provided depends on factors like fabric material, weave tightness,
When the weather heats up, choosing the right clothing so you can work safely and comfortably becomes really important.
colour and whether the fabric is dry or wet. Cotton is a popular choice in summer as it’s lightweight and dries quickly but it doesn’t keep UV rays out – the average cotton T-shirt has a UPF (Ultraviolet Protection Factor) of 5 which means that one fifth (roughly 20%) of available UV radiation passes through it.
Tightly woven fabrics, like wool, canvas or denim, provide better protection because there are fewer gaps for UV rays
to pass through. But these can be heavy and hot in summer. Colour also makes a difference – dark colours absorb more UV rays than light, preventing it from reaching your skin. In doing so, they convert the energy from the rays into heat, which is why we often get hotter wearing darker clothing.
Built-in protection
Clothing designed with built-in sun protection and labelled with a UPF rating is the perfect answer. This kind of clothing can provide more reliable coverage than sunscreen, especially as most people don’t apply sunscreen as thoroughly or as frequently as recommended. UPF works in a similar way to SPF, but for fabric: it tells you how effectively the material blocks harmful UV rays. The higher the number, the better the protection.
Carhartt’s new Sun Defender™ range has been built for people who spend their working days outdoors. Rated at UPF 40+, these garments offer UV protection without the weight or bulk of heavy materials. Made from lightweight, breathable fabrics that wick sweat and dry quickly, they help regulate body temperature even on hot days. And with built-in odour control, they’re designed to perform all day long.
When it comes to eye protection, Carhartt’s wraparound polycarbonate safety glasses are lightweight and shield your eyes from almost the entire spectrum of UV light, direct rays and reflections, ideal when working near water, glass or shiny pipework.
Knee protection
There’s another big issue for tradespeople: your knees. According to the HSE, musculoskeletal disorders are consistently among the top causes of work-related ill health in the trades, with knee injuries leading the way. Plumbers and heating engineers kneel countless times a day. Over time, that repetitive pressure can lead to conditions like bursitis (which causes pain, tenderness and dull aches around the knee joint), cartilage damage or even osteoarthritis.
The problem is that knee damage builds slowly. You may not feel it from one job, but over months and years, that nagging pain can turn into permanent damage. Far too many people in the trade just ‘get on with it’ until they can’t, but preventing knee strain can be achieved with a pair of proper kneepads.
performance which can be used on uneven floor and protects against punctures from things like pebbles and small nails.
The Carhartt Interoperable Kneepads are designed to fit neatly into our range of Steel Pants and Dungarees. Made from lightweight polyethylene foam, they cushion pressure points and protect knees against hard surfaces and sharp debris. The foam is shaped to wrap around the knee naturally, which means better contact, less sliding and no pinching. They’re certified to EN 14404-4:2024 so you know they’ve been tested to handle the real pressures of the job.
Not all kneepads are created equal. You don’t want bulky ones that shift about or dig into your leg – they should be lightweight and fit neatly into kneepad pockets. Kneepads for the trade should be EN 14404-4:2024 certified (which means they have been specifically developed to protect tradespeople and keep them comfortable while working on knees) and it’s important to look for Level 1
The best tools don’t just sit in your bag, they look after your body while you work. Long-term health in the trades needs gear that protects you while you get on with the job. In a profession where your body is your best asset, that’s an investment worth making.
For more information please www.rdr.link/pbq018
phpionline.co.uk features the latest industry news, video reviews, technical updates and exclusive competitions, giving you instant access to all things heating and plumbing on your desktop, laptop, tablet or phone.
INTATEC’S NEW SHOWERING RANGE
Intatec has launched the ‘Inspiration’ showering collection, combining aesthetics with anti-scald protection designed for customers who expect both safety and style.
The Inspiration range brings together thermostatic control, WRAS, and TMV2 approval, and is available in two styles, Enzo and Mio. The company says that the line-up is built to suit homeowners undergoing a full bathroom refit, as well as those after a quick upgrade.
Intatec’s Inspiration collection carries forward over three decades of anti-scald experience and joins a wider bathroom catalogue that includes taps and disability-adapted showers. Valves feature thermostatic blending, a cold water fail-safe, a maximum temperature stop, and safe-touch casings that remain cool to the touch – features which the company says customers may not always ask for, but expect to be there.
Versatile solution
Both styles are available with single or dual outlets, pairing an overhead soaker with a multi-function handset, and can be wall-mounted or concealed for a flush finish.
Darran Bougourd, Managing Director at Intatec, said: “We’ve designed the Inspiration range to meet the needs of today’s bathroom buyers. These are showers that look great on display, have meaningful selling points, and give installers a solution they trust. With fast-fix options and concealed or exposed valves, it’s a line that suits a variety of jobs.”
Featuring interchangeable cartridges, twist-lock hoses, and retrofit compatibility, the company says that the collection delivers both installer convenience and peace of mind. All products come with a five-year guarantee (limited to repair or replacement).
Shower accessories
Also launching is a full range of matching shower accessories. Packaged in red and black boxes made entirely from recyclable materials, the accessories include fast-fix rail kits, overhead shower soakers, and a jet stream function for easy shower cleaning.
For more information please www.rdr.link/pbq019
BAXI INTRODUCES NEW PRE-PLUMBED ASHP CYLINDER
Baxi has launched an ASHP Pre-plumbed Cylinder. The launch follows the increasing demand for air source heat pumps (ASHPs) and is designed to help engineers simplify and speed up installations. Designed specifically to work with Baxi ASHPs, the company says the Baxi ASHP Pre-plumbed
Cylinder provides optimal heating and hot water performance while helping homeowners save energy. The cylinder has been designed to help engineers save time on installation as much of the pipework and fittings are already in place. It also comes pre-wired, to further reduce the time needed on electrical connections.
Wide range
The new cylinder is available in capacities of 170, 210, 250 or 300 litres to meet the requirements of a wide range of projects. The company says it has a compact footprint, enabling installation into an airing cupboard or smaller space.
Due to its extra-large coil designed specifically for use with heat pumps, Baxi says its ASHP Pre-plumbed Cylinder delivers faster heating times and increases the availability of hot water. The cylinder is suited to homes with multiple bathrooms thanks to a flow rate of 76 L/min and an in-built back-up immersion heater.
An intuitive integrated controller enables direct control of domestic hot water and central heating. With the addition of an optional accessory kit, heating can be controlled across two zones.
Bluetooth connectivity
To simplify commissioning, the cylinder comes equipped with Bluetooth connectivity so that engineers can wirelessly connect to the Baxi Commissioning Tool via the Baxi Start App. If used alongside the Baxi uSense 2 Smart Room Thermostat, the homeowner can access remote comfort control.
Manufactured from “Duplex” stainless steel the tank comes with a two-year warranty as standard, with 10-years on the inner tank.
Rob Pearse, Residential Business Director at Baxi, said: “We’re continually looking for new ways to support installers and that’s why we’re excited to bring our new Baxi ASHP Pre-plumbed Cylinder to market. It’s been designed from the ground up to make installation and servicing simpler for engineers and provide the reliable and efficient heat and hot water that will keep their customers happy.”
For more information please www.rdr.link/pbq020
The Gas App UK Horror Show showcases some of the ‘finest’ work spotted by installers across the countr y. If you spot any masterpieces to rival these, please submit them to the good people at Gas App UK or email us: phpi@hamerville.co.uk
WATCH
REMS MINI PRESS 22V PRESS TOOL
from Division Gas & Heating, takes a look at the REMS Mini Press 22v Press Tool.
In this video on the PHPI YouTube Channel, Angelo from Division Gas & Heating tests out the REMS Mini Press 22v Press tool, using it on the plumbing and heating system of a house renovation in North London. During the installation Angelo uses the M profile jaws with the REMS Mini Press, although the tool can also be used with U and V profile jaws. The kit Angelo is using has 15mm, 22mm and 28mm jaws and includes two 22V batteries and a charger, stored in a tough case.
Talking of power Angelo notes: “Each battery is good for up to 400 presses, and the kit we’ve got today comes with two batteries, so that’s good for up to 800 presses. Now I’ve never done anything close to that in a day, which means you are good for power for quite a while.”
Pistol-grip
The tool features a pistol-grip design and a 360˚ swivel head. An additional angle jaw kit can be purchased to help get into those hard-to-reach spaces, while an LED
light on the tool illuminates the working area. Angelo notes: “It’s got a really nice ergonomic feel when you are actually using the tool and you can tell it's really robust.”
For more videos check out the PHPI YouTube channel
www.rdr.link/ pbq021
Upon completion of the unvented cylinder installation, Angelo comments on the amount of time saved by using press-fit: “I had roughly between 40 and 50 fittings to actually press. Took me roughly about 30-35 minutes to do that, and if I was soldering the prep work in cleaning the pipe work, fluxing the pipe work and actually soldering it would have taken me twice, if not three times as long.”
Angelo concludes: “Overall I’m really happy with the way the Mini Press performed today, completed everything I had to get done in a really super quick time.”
To watch the video please www.rdr.link/pbq022
Angelo,
watch
For more videos check out the PHPI YouTube channel www.rdr.link/ pbq023
WATCH
In this video on the PHPI YouTube channel, Stanley takes a closer look at the Hep2O Keyless Push-Fit System from Wavin. After running through some of the features & benefits of it, he puts it to the test under a kitchen sink.
HEP2O KEYLESS PUSH-FIT
Push-Fit fittings are widely used across the plumbing sector and Wavin’s latest solution is the Hep2O Keyless system. The new range preserves the functionality of the existing Hep2O line and is compatible with a broad selection of plastic and copper pipes.
The system was developed with direct input from plumbers and installers with the
keyless range addressing the challenges of lengthy installation times and difficulties in confined spaces.
In this video on the PHPI YouTube channel Stanley picks up on this point noting: “[One] thing they have managed to do is make the fitting smaller and slimmer, which is great for us because we work in tight spaces – behind cylinders, under
sinks, behind toilets, under baths.” He continues: “Even though they’ve made the fittings smaller and slimmer, they’ve been able to optimise the flow rate.”
The fittings come pre-locked so they are ready to install straight out of the box and are backed by a 50-year guarantee.
In4Sure technology
The Hep2O Keyless system incorporates Wavin’s In4Sure technology, which secures joints with a distinctive ‘rumble’ during installation. Stanley says: “One of the other features I really liked was the In4Sure system. It gives you positive feedback, that your pipe is definitely inside, all the way into the fitting.”
The fittings have been designed with two-stage twist and push functionality, eliminating the need for a demounting key. Stanley notes: “If we have to dismantle it for any reason it is a simple quarter turn, pull the collar, and the pipe comes apart.”
Stanley says: “My go-to has always been the Hep2O Keyed system. Now that I have tried the Keyless system, it is going to be my one going forward.”
To watch the video please www.rdr.link/pbq024
YOUR SHOWS,NEAR YOU...
Throughout 2025 plumbers and heating engineers can get closer to the brands you use at SIX venues across the UK. The Toolfair and Professional Builder LIVE events will be coming to a location near you with an enticing mix of products, tools, workwear and solutions to keep professional installers productive every working day.
It is a fantastic opportunity for trades professionals to discover the latest solutions in the sector, get hands-on with equipment, and meet the people behind the products. Best of all, the shows are free to attend for trades professionals.
Demos & deals
AT A VENUE NEAR YOU...
● Free entry
● Across two days ● 3 events in 1 ● Free parking (van friendly) ● Free T-Shirt or Free bacon roll ● Show deals ● Hands-on demos ● Meet manufacturers PUT A DATE IN YOUR DIARY
CBS ARENA, COVENTRY 11th & 12th September 2025
SANDOWN PARK, SURREY
6th & 7th November 2025
Taking place across two days at ‘van-friendly’ venues, each show features hands-on product demos, a huge array of tools and equipment, a chance to meet and quiz manufacturers on the products you use, and the opportunity to grab some special ‘show deals’ on the kit you need.
Co-located with the popular and established electrical sector event ‘Elex’, Toolfair and Professional Builder LIVE will also give visitors the chance to network with fellow industry professionals and discover new products and solutions.
Across two days, at a venue near you, and free-to attend, Toolfair and Professional Builder LIVE is a must-visit event for professionals across the trades.
BOLTON ARENA, BOLTON 5th & 6th March 2026
ALEXANDRA PALACE, LONDON
26th & 27th March 2026
WESTPOINT, EXETER 23rd & 24th April 2026
WIN AN ELECTRIC SHOWER FROM TRITON
Triton Showers is giving one lucky reader the chance to win an ENlight® electric shower in a sleek white finish with an exclusive UNIQ® kit option.
Launched this year, ENlight® is Triton’s latest range of thermostatic electric showers, built to provide users with a spa-like shower experience while also encouraging shower behaviour that saves on energy, water and money.
ENlight® is equipped with Triton’s Tri-Protect™ thermostatic technology that offers temperature stability. ENlight® includes a five-minute eco-mode setting for those who may want to limit their shower time for a more energy and water efficient shower. Each model is manufactured with a sustainability-first approach in mind, with backplates comprised of 50% recycled plastic.
Straightforward installation
The shower also features the UNIQ® kit option designed for an easier installation process. Alongside corner kit brackets, designed to enable a streamlined installation process for flat walls or corners it features a telescopic horizontal arm and a 200mm diameter overhead to provide optimal shower coverage.
ALPHA LAUNCHES NEW HYBRID SYSTEM
Alpha has launched the Alpha Custom Hybrid – a customisable system that combines a heat pump with a boiler. The company says the Alpha Custom Hybrid is a fully tailored solution suitable for all types of homes, including those with high hot water demands. The Custom Hybrid combines a range of heat pump outputs with both combi and system boilers, all managed by a built-in smart control which automatically chooses the most efficient heating source based on real-time demand.
For more information on Triton’s ENlight® range please www.rdr.link/pbq026 win
One winner will receive one ENlight® thermostatic electric shower (white) with UNIQ Kit shower kit (black). To enter please www.rdr.link /pbq025
In 2025, Triton celebrates its 50th anniversary, marking a half-century of manufacturing showering solutions in the heart of the Midlands.
Dan Wilden, National Renewables Manager at Alpha, commented: “Currently, there are still many properties in the UK, particularly older ones, which are unable to make the switch to more energy efficient heating solutions because they were not designed to support systems such as heat pumps. The Alpha Custom Hybrid provides a robust, flexible solution for delivering energy efficient heating and hot water, whilst simplifying the installation on site.”
The Alpha Custom Hybrid connects a single-phase Magis M heat pump with any E-Tec or Evoke combi or system boiler using a Hybrid Interface Kit. Specially designed to connect the Magis M heat pumps with the E-Tec NX, NX Plus, and Evoke NX boiler ranges, the kit fits directly beneath the boiler.
A choice of heat pump outputs (up to 16kW) is available to match the desired heating load and determine the balance between the heat pump and boiler's contributions to the heating requirements.
For more information please www.rdr.link/pbq027
INTA LAUNCHES K TYPE BALL VALVE
Intatec has launched the K Type Ball Valve, which it calls an installer-focused evolution of the traditional valve designed for all insulated pipework. K Type replaces the exposed lever found on standard setups with a fixed seal, operated using an Inta adjustment key or a standard 6mm Allen key, enabling the ball valve to be fully insulated without affecting its operation. To operate the valve, users can remove the protective cap, use the key (sold separately) to open or close the valve, and replace the cap.
By removing the external lever, Intatec says it has made it easier to insulate around the valve body. Installers need to leave the coloured cap accessible through the insulation, protecting the system while retaining full functionality.
The valve is available in compression sizes from 15 to 35mm, with red and blue caps supplied as standard.
Darran Bougourd, Managing Director at Intatec, said: “The K Type Ball Valve has been designed with installers in mind. We’ve listened to feedback about traditional lever ball valves getting in the way of insulation and servicing. With the K Type, everything an installer needs for heat pump installations is now available from Inta – helping projects run efficiently and safely."
K Type features a solid brass construction, with ISO threads, a PN25 pressure rating, and a working temperature range from -10°C to 90°C. A dust cover is also supplied to keep the adjuster protected when not in use.
The company says the design makes the K Type anti-vandal, anti-tamper, and child-proof – suited for use across estates, public buildings, and other settings where security and safety are paramount. For more information please www.rdr.link/pbq028
SALAMANDER PUMPS INTRODUCES ACCESSORIES FOR TANKBOOST
Salamander Pumps has launched a new collection of accessories for its TankBoost range. The company says that the new accessories have been developed to assist TankBoost installation and maintain best practices.
TankBoost, which combines a storage tank and submerged pump, increases pressure and flow across multiple outlets and floors at the same time in a mains-fed system up to 3bar and 80L/min. The all-in-one unit comes in a range of tank sizes from 100L to 450L to meet the water demands and boosting requirements for various property sizes, with the option to include additional storage tanks to increase capacity.
The newly launched products include the TankBoost fittings kit which comprises a 1″ to 28mm compression fitting for connecting TankBoost to outlet pipework, and isolation valves for the inlet supply, outlet feed, and mains bypass. A drain off plug, which is part of the fittings kit, enables the tank to be emptied easily for maintenance and servicing.
Salamander Pumps has also released new insulation jackets which enhance the thermal efficiency of the TankBoost unit and maintains water temperature. It also helps meet regulatory requirements for cold water storage tanks.
Commenting on the new accessories, Bryan Liddle, sales director at Salamander Pumps, said: “TankBoost is an innovative, versatile solution designed to deal with water flow and pressure challenges in larger, multi-storey buildings whether they are domestic or commercial. It is essential that any boosting solution enhances a building’s water supply performance, whist ensuring both installation and maintenance regulations are achieved. Our new TankBoost accessories will help professional installers do just this and are a great example of how Salamander Pumps develops solutions in line with our customers’ needs.”
For more information please www.rdr.link/pbq029
GLOW-WORM HAS LAUNCHED MIGO XPERT
Glow-worm has launched the MiGo Xpert mobile app, designed to give installers access to increased connectivity and remote monitoring, and the ability to offer extra levels of customer service.
Using the MiGo Xpert mobile app, Glow-worm installers can now remotely monitor their customers’ heating systems, review performance data, fault code history and the chance to offer diagnostic insights to customers. For a system to be added to MiGO Xpert, a Glow-worm boiler must be installed with the MiGo Link internet gateway together with one of the compatible controls, MiSet, MiGo Select or Climastat Select.
The MiGo Xpert app can be used with a smart phone and there is no charge for installers to use it. Installers will need an active Glow-worm Club Energy account, which can be created using the link found on the MiGo Xpert website, or directly on the Glow-worm Club Energy website or app.
Mark Wilkins, Technology & Solutions Portfolio Director, comments: “Glow-worm’s connectivity offering already offered an affordable way for customers to get into smart heating controls, allowing them to view and control their heating using the MiGo Link app. The addition of MiGo Xpert now widens this appeal even further, by giving installers access to the broader opportunities smart controls can offer too, through greater connectivity and visibility of how the customer’s boiler is running.
“Being able to go over and above can make such a difference to customer service and keep customers coming back. Remote access that can help keep a customers’ heating system running smoothly, spot issues before they become a problem, and help ensure installers have the right products on the van when something does need fixing, is a key part of this.”
For more information please www.rdr.link/pbq030
WILO SINUM ‘AUTO DEGASSING’
Wilo has unveiled Sinum, an automatic de-aeration system designed to optimise building services by eliminating trapped air and ensuring proper pressurisation. The Sinum has been designed for suitable operation across a host of applications.
The unit, which consists of a pump unit and pressureless expansion vessel, automatically eliminates trapped air (often known as ‘degassing’) and solid particles within sealed heating systems and chilled water cooling systems. The pressureless expansion vessels supplied with the Sinum come in a variety of sizes, including 100 - 1,000 litres in accordance with EN 13831, and 1,200 - 10,000 litres in accordance with AD2000.
For more information please www.rdr.link/pbq031
CARHARTT TENCEL™ FIBRE SERIES FOR WOMEN
Carhartt has unveiled its new Tencel™ Fibre Series for women.
The company says the collection is designed to meet the growing demand for lightweight, breathable workwear that doesn’t compromise on durability. T-shirts in the collection have a relaxed fit and practical details like rib knit collars and chest pockets. The short sleeve Crewneck T-Shirt (106122) comes in a range of colours including soft rose, barnwood, oat milk heather and wisteria, offering a fresh take on traditional workwear tones.
A long-sleeve option (106121) is also available, cut with extra room to move and built with the same lightweight Tencel™ fibres. The range also includes a midweight French Terry Crewneck Sweatshirt (106179) and a midweight Half-Zip Sweatshirt (106451) which is available in black or oat milk.
BOND IT INTRODUCES NEW SELF-LEVELLING FLOORING COMPOUNDS
Bond It has launched three next generation, self-levelling flooring compounds. The latest additions to the business’ portfolio form part of a revised LevelMaster range and provide users with a tiered, good, better, best product choice. The company says all three new flooring compounds are protein free.
“The use of protein free formulations across our updated LevelMaster range is significant because it offers a number of important benefits” explains Kirstie Cooper, Marketing Manager at Bond It.
“It inhibits bacterial growth making all three new compounds particularly suited to environments where hygiene is of the utmost importance such as in kitchens or healthcare establishments.
“In addition, it enhances bonding properties and flexibility, enabling our new compounds to better accommodate the movement of suspended flooring and especially when that flooring isn’t closely fitted.”
LevelMaster LM200 is designed to be ‘an everyday essential offering reliable results and good value’, is an improved version of the manufacturer’s previous LevelMaster Standard. LevelMaster LM200FP is fibre reinforced and polymer enhanced. LevelMaster Fibre Plus is an evolution of Bond It’s previous LevelMaster Ad-Floor Plus. As well as being suitable for use with underfloor heating, Bond It LevelMaster Fibre Plus is polymer enhanced and fibre reinforced providing the same benefits as LevelMaster LM200FP.
All three of the new Bond It LevelMaster flooring compounds offer a coverage rate of 4m2 at a 3mm thickness per 20kg bag.
For more information please www.rdr.link/pbq033
MILWAUKEE PIPE CUTTER
Milwaukee has introduced the M12™ RAPTORXL Stainless Steel Pipe Cutter. The tool automatically adjusts diameter to cut stainless steel, c-steel and copper pipes in 35, 42 and 54mm. The company says the M12 RAPTORXL delivers up to 45 cuts on a singular charge from a M12 4.0 Ah battery. The tool has an inline design, a rotating head and a built-in LED light for better visibility when working in confined spaces. The new M12 RAPTORXL Stainless Steel Pipe Cutter is compatible with the entire M12 line, now offering more than 120 power tool solutions.
For more information please www.rdr.link/pbq034
NAVIGATOR ANTIFREEZE VALVE
Navigator has launched a new antifreeze valve, a part of the company’s Midbrass Renewable range. This antifreeze valve is designed to work with heat pumps and other renewable energy systems and prevents systems freezing by detecting when the fluid in the system reaches below 3°C. Constructed from durable materials – DRZ solid brass material - the valve is designed to withstand harsh conditions and provide reliable performance over time. The valve has a sensitivity of ±1°C. Navigator says the valve must be installed vertically on horizontal pipework, ensuring proper drainage and preventing freezing of the outlet port. It should be placed where the pipework is most liable to freeze, away from heat sources to maintain accurate readings.
For more information please www.rdr.link/pbq035
DRAYTON LAUNCHES NEW GENERATION OF WISER
Drayton is extending the capability of its Wiser system, combining its smart heating benefits with a range of new smart home devices. The move is designed to help homeowners create an all-in-one solution for home automation and efficiency.
Wiser 2nd Generation enables installers to offer their customers a smarter, more connected home, thanks to the launch of a number of new products that can be incorporated into the system. This includes the Smoke Alarm, Window and Door Sensor, Water Leakage Sensor, Temperature and Humidity Sensor, Motion Sensor, Lighting Dimmer Micromodule, Shades Control Micromodule and Power Micromodule.
As well as offering added convenience with management of these devices via the Wiser Home app, the company says the new sensors provide homeowners with peace of mind that their home is well protected from potential risks such as fires or floods.
The Wiser 2nd Generation HubR is the brains of the new system. Available in 1, 2 and 3 channel variants, it allows advanced heating control and combined with the new devices enables complete home automation. All elements of the system can be controlled via the Wiser Home app, which has recently been updated with a new dashboard.
Merlin Milner, Product Owner for Water-based Systems at Drayton commented: “We are excited to be expanding the Wiser system with the launch of these new sensors and micromodules. The UK is currently ranked 3rd highest for household penetration for smart homes globally, which demonstrates the opportunities available to installers. With these new launches, Wiser becomes the all-in-one solution capable of managing more than just the heating system that installers can rely on to meet their customers’ needs.” For more information please www.rdr.link/pbq036
PHPI takes you straight to the heart of the action, as we round up the latest industry videos to keep your eyes busy. Just type in the rdr.link codes listed to watch... & don’t forget the popcorn!
AQUALISA Quartz Smart Shower
In this video Stanley from SNL Plumbing runs through the installation of an Aqualisa Quartz smart shower, placing the main shower unit in a cupboard, with two outlets in the bathroom; one a rose coming out the top of a wall and a second handheld outlet lower down. To begin with Stanley runs through first fix, installing the pipework and fitting the initial elements of the Quartz shower, during which he notes: “Aqualisa has thought of absolutely everything on this one.” He continues the installation connecting the data cabling required, along with the hot and cold connections.Stanley then completes the second-fit of the unit, running through the installation step-by-step, before pairing the device with a bluetooth controller, allowing users to operate the shower from other locations in the house.
To watch the video... www.rdr.link/pbq037
SAUERMANN
Si-CA 130 Flue Gas Analyser
Demitri from Division Gas & Heating takes a look at the Sauermann Si-CA 130 Flue Gas Analyser. The Si-CA 130 from Sauermann features a touch-screen display and comes with PC-based management software along with a smartphone app for more in-depth combustion gas analysis. The unit also features a magnetic back, so it can be placed directly onto the boiler. Through the touchscreen users can access all the functions and also create a customisable home screen so the most used features appear first. Dimitri says: “I can have it exactly how I want it with whatever reading I want at the top of the list. That makes it more beneficial for me, so I can get the information as quick as possible.”
To watch the video… www.rdr.link/pbq038
WAVIN
Hep2O Keyless Push-Fit
In this video Stanley takes a closer look at the Hep2O Keyless Push-Fit System from Wavin. The system was developed with direct input from plumbers and installers with the keyless range addressing the challenges of lengthy installation times and difficulties in confined spaces. Stanley picks up on this point noting: “[One] thing they have managed to do is make the fitting smaller and slimmer, which is great for us because we work in tight spaces – behind cylinders, under sinks, behind toilets, under baths.” The Hep2O Keyless system incorporates Wavin’s In4Sure technology, which secures joints with a distinctive ‘rumble’ during installation. Stanley says: “One of the other features I really liked was the In4Sure system. It gives you positive feedback, that your pipe is definitely inside, all the way into the fitting.”
