Professional Motor Factor February 2023

MOTOR FACTOR

Editor TOM HENMAN

Group Editor

KIERAN NEE

Group Manager

ROBERT GILHAM

Senior Account Manager

ALEX DILLEIGH

Design

DONNA BOOTH

Group Production Manager

CAROL PADGETT

Production Assistant

KERRI SMITH

Professional Motor Factor is an essential business magazine for those with responsibilities within motor factors.

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Copyright © 2023

Here we go!

This includes changing a vehicle’s first MOT from three years to four. Naturally, this has caused a bit of debate; however, given that speculation arose in April last year that the government was looking at amending the current system – again – we’ve all had time to consider an argument.

I spoke to two motor factors recently about this very topic and both disagreed with the potential change to the frequency; however, one did say that the system has its flaws – and that was a point accentuated in the Institute of the Motor Industry’s response (pg 6).

IMI’s policy manager, Hayley Pells, said: “The advances seen in automotive technology and systems, for improved performance and safety as well as reduced environmental impact, mean the current MOT model is well overdue for review and the IMI welcomes the announcement of this Public Consultation today.

“Although never a substitute for the recommended maintenance and repairs that motorists are responsible for to maintain roadworthiness, the current MOT test could be improved and new methods explored that better fit the current car parc, and the automotive technology of the future.”

We’ll see how this latest episode unfolds, and, as always, feel free to drop me a line with your views.

So, what’s coming up in your February issue of Professional Motor Factor? We have, not just one, but two factor interviews to bring you – and they’re whoppers! The YMF Car Parts interview (pg 11), in fact, has had to be split into two parts, with the final instalment set to feature in March’s edition.

Elsewhere, we bring you up-to-date with Schaeffler’s latest promotion, news of OESAA’s Academy Live events and how you can get involved, while Ecobat Battery offers a brilliant advisory piece on how you could increase profit and improve customer relations (pg 30).

As always I hope you enjoy the issue and catch-up in March. Have a great month.

Tom Henman Editor

Well, it’s finally happened. It took longer than I thought, but as 2023 gets out of first gear, the government has announced a public consultation on the future of the MOT. The Department for Transport (DfT) claimed that “views are being sought to update MOT testing for cars, motorbikes and vans to ensure roadworthiness checks continue to balance costs on motorists while ensuring road safety, keeping up with advances in vehicle technology, and tackling vehicle emissions”.

NEWSIN QUOTES

“TecAlliance are constantly changing and tightening the requirements for this accolade, so being recognised by TecDoc’s aftermarket cataloguing system is a real achievement – and gives customers the confidence in our product development and cataloguing teams.”

WAI Managing Director, Richard Welland, after the rotating electrics supplier was recognised as a TecDoc Premier Data Supplier.

“Being able to offer lower cost alternatives to OEM brands without compromising on quality, for example, may offer a more cost-effective solution while showing empathy for the customer’s own financial situation.

“This is why one of our own major areas of focus this year will be bolstering the range of options available to garages and bodyshops, through our popular, great quality brands like Starline and MPM.”

LKQ Euro Car Parts CEO, Andy Hamilton, on how the distributor is looking to offer a more tailored set of services, identified as “essential” when catering for vehicle owners that are likely to be more conscious about their spending in 2023 than previously.

“It was a great year for BM Catalysts, as we continue to focus on what our customers want, and that’s quality, range and availability.

“Looking ahead, it’s clear that continued growth is on the horizon, and we will continue to make valuable investments to ensure we can meet market demand and customer satisfaction.”

BM Catalysts Commercial Director, Mark Blinston, reflects on “significant growth” in 2022, which shows no sign of waning.

Industry reacts to new MOT public consultation

Several trade organisations and bodies have responded to the government’s public consultation, launched to seek views on making MOTs “fit for the future” in light of “advances to vehicle technology and growing popularity of hybrids and EVs”.

Among the proposed changes, the Department for Transport (DfT) seeks to change a vehicle’s first MOT from three to four years, citing “most new vehicles pass the first MOT test at three years” and the number of casualties in car collisions due to vehicle defects “remaining low”.

Independent Automotive Aftermarket Federation (IAAF) Chief Executive, Mark Field, disagreed: “The DfT has put forward no credible argument for changing the MOT first test from three years to four years. It’s bad for the motorist, the environment, the public and motor industry, and we will fight any measures that threaten road safety.”

The DfT said that “safety will be at the heart of the consultation to ensure continued confidence on country’s roads”.

The Institute of the Motor Industry (IMI) Policy Manager, Hayley Pells, welcomed a review and public consultation into the MOT model due to “the advances seen in automotive technology and systems, for improved performance and safety as well as reduced environmental impact”.

On the topic of the MOT frequency, Hayley added: “The question of MOT testing frequency is also part of the consultation; an important issue that has dominated conversation about testing for some time.

What is important to ensure is that a focus on cost-saving does not put road users at heightened risk.

“The IMI will be actively engaging with its members who represent the highest standards of skills and presenting these findings along with considered opinion of the impact of change within the sector.”

Meanwhile, the Independent Garage Association (IGA) has “urgently requested” an extension to the DfT’s consultation.

IGA Chief Executive, Stuart James, said: “The content of this consultation contains highly complex and important subjects, relating not just to the frequency of the MOT but updates to multiple areas of the MOT system, which will have far reaching consequences for consumers and the automotive sector alike. Previous consultations reviewing changes to the frequency of the MOT test had a consultation period of approximately 12 weeks, however the DfT’s new consultation is running for only six weeks.

“With 69 questions to respond to, this time period is insufficient to understand, discuss, collate views, obtain evidence and draft a fully detailed, accurate and considered response which ensures that the right decisions are made. In particular, a sixweek timeframe is not long enough to provide the DfT with comprehensive evidence relating to road safety.”

The IGA’s website invites visitors to sign a petition to stop the 4-1-1 MOT.

LIQUI MOLY mourns its press spokesperson

Dr. Peter Szarafinski, LIQUI MOLY’s longterm head of media relations, died suddenly shortly before Christmas, the lubricant company has announced.

The death of the 47-year-old “shocked employees”, with news reaching the company just before Christmas Eve.

LIQUI MOLY Managing Director, Günter Hiermaier, paid tribute to a “valued and extremely popular colleague”, who during the

past 13 years “had greatly developed and advanced the public relations work in our foreign markets”.

He added: “With his knowledge, dedication and high work ethic, he has played a decisive role in the positive impact of our company. His sudden death is also such a huge loss because he was such a likable and popular colleague.

“Our thoughts are with his family and partner.”

Kalimex comes out on top at JLM Lubricants conference

Kalimex scooped the top award for sales during the JLM Lubricants conference –the tenth time the UK distributor has secured the accolade.

Held in The Netherlands, Kalimex representatives, Mike Schlup and Colin Benzie, attended the ceremony and offered their tips and strategies to help other distributors bolster their sales.

Conference keynote speakers included Darren Darling, the founder of the DPF Doctor Network and long-standing JLM brand ambassador. Darren divulged details of the JLM products he uses in his workshop and gave delegates a pre-launch glimpse into the recently-developed online JLM product training – suitable for JLM distributors and their customers.

DPF Doctor Network members, Barry Lawson of Ewan Lawson Motors, Keith Shanahan of Shanahan Auto Services, and Alan and Jeanette Landale of A&J Fleetcare,

took part in an insightful on-stage discussion facilitated by Darren. Topics included the recent research from Castrol on workshops recommending additives and lubricants and how workshops should promote the use of high-quality additives to their customers.

Dee Blick, bestselling marketing author and Kalimex marketer was also in

attendance. She presented a masterclass on how distributors could increase their JLM sales.

Kalimex Managing Director, Mike Schlup, said: “It was a fantastic event, made even more special by winning top sales. It was also good to meet in person with fellow JLM distributors now that restrictions have been lifted.”

Movers & Shakers

LIQUI MOLY

Debbie Barnes has been promoted to the role of managing director at LIQUI MOLY UK Ltd. The position includes responsibility for national operations and to continue the “successful development” of the lubricant company in the UK.

Debbie said: “We shall continue to grow in sales and also in terms of headcount. In keeping with the LIQUI MOLY philosophy, we rely on personal support for all customers, which is why we are continuing to expand our team.

“A wonderful challenge. Together, we will maintain the successful course of the LIQUI MOLY brand in Great Britain and extend our portfolio of products and services. I would like to thank everyone for the trust they have placed in me.”

Debbie has been part of the LIQUI MOLY team for seven years and, most recently, was regional sales manager and national key account manager. She now joins a management team that includes Dr Uli Weller, managing director of the parent company, and Salvatore Coniglio, LIQUI MOLY export director.

Dayco

Dayco is delighted to announce the arrival of Craig Frohock, who has accepted the opportunity to join Dayco Aftermarket and Belts as its new chief executive officer. Craig is responsible for the business unit’s global operational performance and strategic direction.

Craig said: “I am incredibly excited to join Dayco, a company with a rich history, a great brand and a strong market presence. I’m truly humbled by the opportunity to lead such a capable team as the company enters its next chapter.”

For the past six years, Craig has held several senior leadership roles with Tenneco. Most recently he was the group vice president and general manager of the company’s OE ride control business. Before that he served as the group vice president and general manager of its integrated supply chain operations within the global aftermarket business. He also served as group vice president and general manager of the company’s aftermarket chassis business and the aftermarket sealing, engine and under-hood services business.

Prior to that, his career included 19 years at Meritor, Inc. where he held positions of increasing responsibilities, including leading the aftermarket business.

PMF introduces this month’s movers and shakers, as they begin a new stage of their career.

YMF Car Parts doing things the YMF way!

Before Christmas, our editor, Tom Henman, jumped on a train and took a trip up north. His first stop was to York, where he’d organised a visit to YMF Car Parts. An IFA member since 1994 and open for business 25 years earlier than that, YMF is an established and well-known name in the automotive aftermarket. With a rich history and four directors with answers to questions, it was a lengthy discussion; therefore, this is the first of a two-part interview.

Sit back, grab a coffee and relax – this is a good one! I arranged the interview with YMF Car Parts Director, Matthew Pope, who I’d built a rapport with following a collaboration with Yorkshire-based remanufacturer and a familiar name to Professional Motor Factor readers, Autoelectro.

I assumed the interview would be oneon-one – how wrong I was! Not only was I thrust in front of Matthew, but I was greeted by fellow directors, James Fletcher and Tom O’Brien – unfortunately, Commercial

and Joint Managing Director, Lee Jones, was unavailable on the day, but he did provide written answers to questions submitted beforehand.

With a lot of voices, it could have been a chaotic interview, but the senior management team were in sync. They’d discussed the questions and allocated a person to each topic. That preparation, harmony and ability to bounce off each other worked – and, as I discovered during our two-hour meeting, is how the directors co-ordinate the business.

Expansion

YMF was founded by husband and wife team, Bill and Mary O’Brien. The original premises were the result of a renovation of an old, modest butcher’s shop in Layerthorpe, York.

Currently, YMF has sites in York, Malton (opened in 2000), Selby (2011), Scarborough (2013), Poppleton (2018) and Harrogate (2021).

The branch in Harrogate was the first time YMF had strayed from an area where customers may not have been aware of the

(L-R): Matthew Pope, Tom O'Brien and James Fletcher

brand because it hadn’t delivered there –but the shuttle links and number of garages in the area made it a good fit. What’s more, YMF is confident of its ability to deliver outstanding service.

The Harrogate branch was also born during the COVID-19 era – just to throw an extra curveball into the mix! It’s a period that affected businesses in different ways; obviously, some were forced to shut, while others were able to remain open as key workers.

Tom reflected on both the Harrogate opening and the COVID period: “We signed the lease in January and opened in March 2021.

“Rewind a few months, though, we wouldn’t have thought just a few months later we would be opening a new store! Trade had slowed down during the first few months of lockdown, but, thankfully, it surged in July. We really kicked on from there. By the end of the year, we were ready.”

Impact of COVID

Ironically, COVID-19 delayed the opening of the Harrogate branch by approximately a week. Staff were trained, signage was raised but James, who spearheaded the launch, contracted COVID-19 just as the

store was due to raise its curtains.

Tom said: “It was the right thing to do (postpone the branch opening). We’re proud of the decision we took as well; we pride ourselves in looking after our customers and, in particular, our staff. Launching our sixth branch was a big deal, but we stopped and said: “We’re not opening because it’s not ethical.”

“The entire COVID-19 period taught us many valuable lessons; in fact, some of the actions we took are now permanent measures. There are some members of staff that work from home, for example; helpfully, we can measure their individual results when either working from home or in the office, such as the number of calls or sales.”

James added: “We had to rally together and figure out what was the best plan of action, not only for our business, but, most importantly, for our staff. At the time of the first lockdown, we had around 150 members of staff on the books, so it was a logistical challenge.

“We used the furlough scheme, which helped us enormously, but we were also able to keep some employees working. We were able to keep one person in each branch, along with a van driver, and keep the service going! There were so many

people that relied on us. That was the critical thing: we just wanted to keep going, continue offering a service and we gained customers as a result. Some of our competitors closed; they wouldn’t service customers and we took advantage.

“That plan, structure and ability to stay open, albeit in a limited capacity, meant that we were able to gradually bring our staff back to work when demand and government guidelines allowed us. It enabled us to grow and, ultimately, to Harrogate.”

Tom also observed a trend during the lockdown period: car cleaning products “skyrocketed”, so much so that YMF struggled to keep up with demand!

“Recessions are a weird thing” There’s no escaping the reality that, for the majority of people, money worries are a real concern at the moment. The cost of living, threat of the longest recession in history and inflation are all worrying trends; therefore, senior executives within businesses are having to answer some potentially tricky questions from staff about job security, wages and conditions.

I put that theory to the directors sat in front of me – James jumped in: “I’d say they’re (the aforementioned topics) on everyone’s mind, but whether people are vocal about them is a different matter. People react and respond in different ways. From our side, we will always try and support our staff, be there for them, and act if we can.”

Matthew added: “A car doesn’t break down because people haven’t got any money! Cars break down – and always will! I’ve been with YMF for 30 years, so we’ve been in this position two or three times before. When it’s good, we do well; when it’s bad, we do well. With the latter – and we’re seeing it now – instead of buying a new car, motorists will hold onto their vehicle and get it repaired. Recessions are a weird thing!”

I also asked about service intervals –has YMF noticed customers holding off on their service due to the cost of living crisis?

Matthew answered: “There was a day recently where our service pack sales went through the roof! If motorists don’t get their car serviced when they’re supposed to, sadly, it will cost them more in the long-term.

“We’ve seen examples of a car that, not just needs a spring, but a strut top mount too. If that customer had their spring checked and replaced two or three months earlier, when they were supposed to, they probably would’ve avoided the extra cost.

“The entire COVID-19 period taught us many valuable lessons; in fact, some of the actions we took are now permanent measures. There are some members of staff that work from home, for example; helpfully, we can measure their individual results when either working from home or in the office, such as the number of calls or sales.”

“MOTs are another area of concern – if a customer’s vehicle passes but they’re advised to replace the brake pads and discs, will they replace straight away, knowing that’s a considerable expense?”

Serving the public – yea or nay?

I’ve spoken to many factors over recent months, and what I am learning as I go along is that the more people I speak to, the more disparity in opinion there is – and I like it! It keeps these kind of articles fresh and interesting.

I asked whether selling to the public was a sensible idea; after-all, I’d asked the same question recently and received a glowing endorsement.

Matthew responded: “There will always be members of the public who prefer to service and repair their own vehicle or who simply prefer to purchase their own parts, but over the last few years this has become less common.

“Vehicles have become so technologically advanced that it is very difficult to work on them without the correct tools and diagnostic equipment; therefore, we would always recommend motorists take their vehicle to a professional garage.”

The YMF way

Moving onto the subject of recruitment, which is another area of discussion in the trade. It quickly became clear that there is a ‘YMF way’ of doing things. It was also curious to learn the speed in which new recruits, either from an automotive or nonautomotive background, absorbed the way in which YMF works.

James said: “Hiring local people from competitors or those with an automotive background certainly has its advantages: they’ll have industry, product and customer knowledge, but it’s likely they’ll join us with traits that they’ve learnt through their previous employer. It’s possible that attribute may not suit our way of working; it’s not a criticism either, but we need all of our

employees to follow the same philosophy. That’s how we create a united front.

“Whereas, someone that’s raw to the industry, no experience, it’s a more straightforward process in terms of educating them about our way of working and expectations.

“We look for hard-working and genuine people with an excellent work ethic. We want commitment, enthusiasm and a willingness to learn. Progression is always something we encourage too; if staff go above and beyond, there’ll always be opportunities to better themselves.”

I couldn’t help but ask if that philosophy always receives a positive response –James replied: “We’ve got people that have been here for 30 or even 40 years, and I

“We look for hard-working and genuine people with an excellent work ethic. We want commitment, enthusiasm and a willingness to learn. Progression is always something we encourage too; if staff go above and beyond, there’ll always be opportunities to better themselves.”

think that’s down to the core, family values that were implemented when the business was set-up and are apparent today.”

Learning on the job

Every YMF employee, whether on the books for 30 minutes or 30 years, is offered training to enable them to do their job to the best of their ability. Generally, introductory sessions will be delivered by branch managers, then trainers from manufacturers or suppliers will be invited to inform staff of product development, new technologies or useful tips and tricks that can be applied over the counter or phone.

James conceded that, for a new and inexperienced member of staff, it can be overwhelming being thrust into the dayto-day environment: “After going through the various systems but not the job as such, branch managers will spend a couple of weeks bringing the new recruits up-to-speed.

“After that, I will pay a visit and spend a few days with them. I need to understand where they’re at, so I can create a plan and find ways in which I can support their development.

“We don’t have a set book for training either, but one exercise that has proved successful but can be challenging is a one-

“We’re not using paper catalogues or books anymore! Everything is online; we use chassis numbers and look for the right filters, then cross reference that number, then we’ve got seven or eight different brands. We’ve then got to locate that filter within our branch network – if it’s not in the local branch, is it in Poppleton? What time will that van arrive? There’s a lot of information and pressure on the guys to deliver a prompt and accurate service.”

on-one sales call scenario. I’ll do a sales job, they’ll listen, and I’ll then explain the process, why I said what I did – then we’ll swap. I will still take the call, but they’ll do the work. It can be hard to juggle what a customer is asking for on the phone, then search and find that part number on the system.

“We’re not using paper catalogues or books anymore! Everything is online; we use chassis numbers and look for the right filters, then cross reference that number, then we’ve got seven or eight different brands. We’ve then got to locate that filter within our branch network – if it’s not in the local branch, is it in Poppleton? What time will that van arrive? There’s a lot of

information and pressure on the guys to deliver a prompt and accurate service.”

The candidness and preparation of the directors provided me with the ammunition to compose this write-up – so much so that I need the March edition to finish off the story! In terms of topics, we’ll cover the likes of part availability, relationships with garages, the health of the industry –including the need for apprentices – and upcoming technologies. I hope you’ll join us for part two!

For more information about YMF Car Parts, www.rdr.link/FF001

Cost of living crisis: VLS warns of consequences of avoiding essential vehicle maintenance

Research shows that motorists are feeling the pinch of the cost-of-living crisis, according to independent lubricants trade body, the Verification of Lubricant Specifications (VLS). It claims up to 40% of drivers think they can’t afford their next MOT, and the numbers for more expensive servicing are likely to be even higher. VLS Chairman, Mike Bewsey, is asking you to advise your walk-in customers, members of the public, not to put off essential oil changes and top-ups, despite pressure on household spending:

servicing and take action as soon as an oil warning light comes on.

“Drivers might think that because they haven’t done many miles this year, if they’ve been working from home more or cutting back on mileage due to high fuel prices, the oil change and filter replacement are not required. But sticking to the recommended service interval is crucial to maintain and protect the vehicle, which is likely worth a lot more than the oil change cost. Frequent short trips can be even more detrimental to the oil than higher mileage due to the accumulation of water and fuel, and the formation of sludge during start/stop and cold phases.”

Worries continue

VLS is also concerned about motorists looking to switch to “cheaper oils” or complete oil top up and changes themselves to save money without the necessary skills or information.

Mike added: “Engine oil is an increasingly complex area, yet it’s more important than ever to select the correct lubricant. Modern vehicle engines require sophisticated lubricants based on advanced chemistry. Even the slightest change in the formulation has the potential to cause engine damage in the long term. For example, the cheapest oil could be a full saps oil. If the vehicle requires a low saps oil, using a full saps oil could damage the emission control system, poison the catalyst or block the DPF/GPF, reduce the overall efficiency and result in failure of the particulate filter or catalyst – both expensive to replace.

Motor factors that sell directly to the public can play an essential role in helping customers understand just how vital car maintenance is, including oil servicing. Postponing or skipping oil changes or ignoring the oil warning light could starve the engine of vital lubricants, risking increased wear and, at worst, lead to a catastrophic event, like an engine

seizure and a much more expensive repair later on. OEMs set oil change schedules for a reason. They know their engines, how they run on certain fuels and in specific regions, and how the engine oil, as well as other consumables, perform over time and as mileage increases. Every driver should follow the recommendations in their vehicle handbook when it comes to

“When helping the public select the right oil for their vehicle, it’s essential to look beyond the viscosity to ACEA and OEM specifications as well and be careful of generic OEM claims, such as ‘Suitable for’, as these haven’t been tested by the manufacturer. Online vehicle databases are the safest way to find the correct lubricant for each vehicle, using its unique registration.”

For more information about VLS, www.rdr.link/FFR002

Motor Factors Scotland ‘quadrupled turnover in one year’after ownership change

After stopping in York, editor Tom Henman continued his journey to Scotland. There, he met Parvaz Arshad, who owns Motor Factors Scotland. Based in Bonnybridge, near Falkirk, Parvaz’s – or Parv, more commonly known in the industry! –automotive journey has gone full circle and has made a strong start in wanting to see the motor factor return to former glory.

Parv kindly picked me up from the train station in Falkirk, with the factor only a short drive. We exchanged pleasantries, then I asked him about his automotive background and that’s where this story begins: “I was born and raised in the car industry – it’s a passion of mine.

“In my previous jobs, I travelled thousands of miles and missed out on a lot of family time, so when the opportunity arose to take on the Motor Factors Scotland business, it was too good to turn down. It was also a chance to be selfemployed, which I’d never been before.”

The obvious question then followed: how did the prospect of taking over a motor factor business come about?

Parv replied: “The motor factor has been running for around 16 years, but the previous owner – I know him well! – was looking to sell the business. It helped that the previous owner and I have a relationship, as he was brutally honest about what I was potentially taking on.

“I spent time within the business, getting a feel of how it operates and the rapport among the staff and customers. I also observed what the business was doing well, not so well and where improvements could be made. I also knew that the factor had a good chunk of garages that bought regularly. I weighed up the pros and cons, looked at the potential, and the rest is history.”

A word on the staff too: “Without the staff, the business just wouldn’t operate! They are the backbone of the business.

Everyone in the business is doing their specific role to the best of their ability; it’s like an engine, in that everything within it needs to do its job to perform. It’s a great team, and I love working with them.”

Just over a year since the acquisition and gaining experience in the process, I was curious to ask if he had any regrets in owning responsibility of the business and livelihood of his four staff.

Parv was emphatic: “It’s been a fantastic first year; looking at the previous figures of the business, to where we are now, the business turnover has quadrupled in just 12 months. When I started to run Motor Factors Scotland, the business was just about covering its costs.

“How have we turned it around? Business development has been a crucial area; I’ve spent considerable time going out and speaking to customers and building relationships. It was a significant investment and, naturally, no-one knew how business would flow; therefore, I didn’t inject further capital into the business. My strategy was to grow the customer base slightly then grow my supply base –continue that philosophy to ensure I wasn’t investing too much too quickly.

“I spent quite a bit of time on the phone as well; I rang around the garages and asked if they needed a service kit, for example. Once the transaction was complete, for the right price, and parts were delivered promptly, the customer remembered that and gave us subsequent opportunities.”

Parvaz Arshad

(L-R): Martin Hutton, Shahnaz Akhtar, Parvaz Arshad and David Brown

Trust with suppliers

While Motor Factors Scotland is a CAAR member –and was before Parv took over –there was still a mixed reception from suppliers. While there was a fresh outlook and exciting ideas that could support business growth, understandably, there were nerves among suppliers.

Parv expanded: “There were a few suppliers that we had to phone up and explain our situation. To begin with, some suppliers put on us terms that perhaps weren’t favourable – we had to earn their trust, which was fair and logical.

“With others, they were happy to give us an account, but it was on a pro forma basis for the first few orders. As long as the order was paid, we’d then move to a 30day account. We had a limited credit amount too. Over the last year, though, every supplier has offered us a credit account with a healthy limit. Every single supplier is paid every month.”

What’s the target in 2023?

Repeating or building on success is always tricky, but, as it was becoming clearer as the interview progressed, Parv has his principles – and he sticks to them. Likewise, he stays with his convictions.

On 2023 expectations, he said: “I’m a firm believer of organic growth. While it may be the slowest form, it’s also the strongest. I’m going to stick with a method that has proven successful in other roles.

“We’re going to increase our steering and suspension range, as well as braking, filtration and rotating electrics. We’re also going to expand the parts within those ranges. Now we’ve established relationships with our suppliers, we have the flexibility and opportunity to develop our offering.

“The garages, meanwhile, are happy with the brands we stock, in terms of

quality, pricing and availability. The business is in a good place and primed to take the next step.

“We have even discussed expanding the warehouse across the road or even investing in other facilities, but that’s way into the future so long as the momentum remains. Immediately and more pressing, we’re looking for another full-time member of staff. It’s always a gamble, but it’ll give other colleagues some help and allow me to press harder on the business development side of the business.”

Health of the automotive aftermarket

Like many interviews recently, we couldn’t stop ourselves from discussing the cost of living crisis, inflation, threat of recession, energy prices etc. Given Parv’s objectives, I was interested to know how these threats impacted his way of thinking and strategizing.

He replied: “Everyone is watching the pennies – no doubt about it. People wanted to enjoy Christmas, so perhaps they put off the work on their cars until the

“I’m a firm believer of organic growth.

While it may be the slowest form, it’s also the strongest. I’m going to stick with a method that has proven successful in other roles.”

new year. I think that’s why there’s been a bit of a decline in recent weeks; however, to contradict that statement, the bare essentials are being done to keep cars safe and on the road.”

That brought us onto the topic of MOTs – Parv jumped straight in: “Advisories on an MOT should be acted upon immediately –and perhaps this is where garages could be stronger in their dialogue with their customers, particularly if safety-related parts on a vehicle need to be replaced.”

Impact on part availability

It’s already been made clear that business is heading the right way – and that’s in the face of an industry-recognised parts shortage.

Parv was transparent on the challenges Motor Factors Scotland has faced: “It has been tough; there has been a shortage of deliveries on certain parts due to the impact of Brexit and COVID-19.

“Courier companies are overloaded with work and demand. Some couriers can’t manage the amount of product going through their depos. We have suppliers that offer a next-day delivery, but we found that because the depos were struggling to cater demand, next-day delivery wasn’t guaranteed. That had a knock-on effect, and it did upset a few customers. As soon as we let the customer down, we are on the back-foot and have to work to regain that trust.

“What these delays did was force us to up our stock level, which, as I mentioned before, isn’t something we wanted to do –particularly in the beginning – but there were times where we didn’t have a choice. It was becoming detrimental to the customers.

“Mercifully, the supply is getting better; a lot of part numbers that were on a reorder list has shortened, which is obviously good news for us and our customers. It reduces the stress and

necessity of having to reorder parts as soon as they go out the door.”

Final word – a pitch!

Taking everything into account, listening to how the business has transformed in a short space of time, building relationships with suppliers and staff, adjusting to

challenges and hopes for the future, I wanted to conclude the interview by offering Parv a pitch – imagine me as a garage manager and try to sell Motor Factors Scotland to me.

Chuckling, he didn’t deviate from the challenge: “We like working with local garages; we’re huge advocates of supporting local businesses. Being nearby, we can offer quick delivery – within minutes – and we can provide quality products at affordable prices.

“Tom, you’ve just opened an independent workshop, so you’ll be relying on the local community to run your business and earn a living. You’ve got to build trust and relationships to stop the locals from deflecting to big dealerships. You need the local community to run your business, and I rely on you to run my business. We need to work in tandem.”

It was a long journey up to Scotland but a valuable one. Nothing beats being thrust into the day-to-day working environment; it’s an experience one simply doesn’t get from video calling – plus there’s no offer of a bacon sandwich either!

I was grateful for Parv’s time and openness, and I wish him and the team the best of luck in reaching their goals this year.

For more information about Motor Factors Scotland, www.rdr.link/FFR003

“Mercifully, the supply is getting better; a lot of part numbers that were on a reorder list has shortened, which is obviously good news for us and our customers. It reduces the stress and necessity of having to reorder parts as soon as they go out the door.”

Schaeffler reveals REPXPERT Millionaires promotion

Did you know that REPXPERT, Schaeffler’s award-winning workshop technology support portal, is 10-years-old? To celebrate, it is planning on rewarding three members with one million points each during 2023 – one for each of the LuK, INA and FAG brands. Given the only place they can purchase these products is through a factor, there’s extra motivation for supporting distributors. Schaeffler Marketing Communications Manager, Jeff Earl, explains how REPXPERT Millionaires works:

Thousands of workshop professionals across the UK and Ireland use REPXPERT every day, whether to search for products on TecDoc, download VM fitting instructions or just redeem and spend their points in the bonus shop.

We have decided that this loyal band of proactive garage owners and technicians, who are committed to improving their professional skills so they can fit our OE products right first time, every time, deserve a little extra in 2023.

The promotion is simple: the more LuK products the member installs, the more boxes they can scan, and therefore the greater their chance of winning one million points. They can then spend these points anywhere in the REPXPERT platform, from TecRMI data to tools, clothing, and consumables in the Bonus Shop.

The first REPXPERT points ‘millionaire’ will be drawn at random at the beginning of May, from the pool of members who claim REPXPERT bonus points between February

and April on purchases of LuK transmission products.

So, we encourage members to keep installing LuK products, with the knowledge that for every job that’s completed, the closer they are to becoming the first of just three REPXPERT points millionaires!

For more information about Schaeffler REPXPERT, www.rdr.link/FFR004

Still time to receive your copy of JLM Drive!

Inside January’s issue, you should have found your personal copy of JLM Drive. The 64-page, full colour annual publication is produced by JLM Lubricants, the trade trusted brand of thousands of mechanics in over 45 countries, including the independent DPF Doctor Network –misplaced it? Didn’t see it? Fear not, we can arrange for a copy to be sent directly to you!

Kalimex is the UK distributor for the JLM product range – and it only sells JLM products through the professional motor factor stockist.

Dive inside 2023’s JLM Drive, and you’ll find the entire JLM product catalogue, including the handy and visual double page centre spread showing the JLM products matched to the car part. According to Kalimex, this is so popular that some of its stockists photograph it and send it to their trade customers – the company can send a PDF if you would like it.

On page seven, there’s an interview with Darren Darling, JLM brand ambassador and a name you may be familiar with. Moving on to page 10, and if you’re not currently stocking JLM DPF Refill Fluid, then perhaps you will see the opportunity of doing so. This high margin product is five-star rated by Darren and his network.

On page 16, you can meet JLM CEO, Gilbert Groot, followed by details of the JLM Heavy Duty Range – high margin products that are popular with UK mechanics, on regular repeat purchase.

There is a feature on page 29, looking at the five products that Kalimex believes should be on every stockist’s shelf because they are in high demand with UK mechanics.

Kalimex’s marketer, Dee Blick, writes about sustainability on page 35 with easy to implement tips on how a workshop can

become a more sustainable business. On page 41, another familiar face at Kalimex HQ sees an interview with John Mickel –JLM sponsors John’s car! He’s also a major fan of JLM products, claimed Kalimex, because they help keep his transport vehicles in pole position on the road!

Moving on with this whistlestop tour, turning to page 52 and the Kalimex/DPF Doctor event. When professional technicians rate products, that’s the biggest compliment of all. And of course, it provides reassurance that you’re backing a winner.

Finally, moving towards the end of JLM Drive 5, you will find two articles on DPFs, and the approach taken by members of Darren Darling’s DPF Doctor Network.

Barry and Keith are advocates of JLM Lubricants, and their case studies are fascinating – are you stocking these products for your trade customers?

So, Kalimex hopes this whistlestop tour has persuaded you to order a copy, then dip into JLM Drive 5 on your next coffee break and consider a first order if you’re yet to be touched by JLM magic!

Don’t want a print version, but would like to see it on the big screen or on your smartphone? www.rdr.link/FFR015

For more information about JLM, www.rdr.link/FFR005

OESAA Academy Live roadshow moves onto Castleford College following successful debut

The Original Equipment Suppliers Aftermarket Association will be looking to carry the momentum from its maiden OESAA Academy Live event to Castleford College. The free training days will take place on the 24th and 25th February, with apprentices and professionals able to bolster their experience and knowledge. What’s more, you can do your bit by pointing your customers in the direction of this event – or by coming along!

More than 60 students attended Friday’s sessions at Lincoln College. They were presented with inspirational talks from OESAA members’ personnel, all of whom shared their diverse career pathways and illustrated potential routes into the automotive industry. They were also offered a front-row seat to the evolution of vehicle and product technology, and diagnosis and repair.

The following day, trade professionals were welcomed and, once more, were engrossed in the topics and messages delivered by experts from Brembo, DENSO, VARTA, HELLA, MAHLE, and Schaeffler.

The workshop area was a hive of activity during the two days, with delegates conversing with representatives from Laser Tools and ZF, as well as Sarah Tribe from industry charity BEN and Jim Lang from Garage Services Online.

OESAA Chairman, Nigel Morgan, was delighted with the levels of engagement and interest, and he hopes that passion will inspire a large attendance at Castleford College: “It was fantastic to sit and listen to

the discussions, particularly among the students. Some already had tremendous knowledge and enthusiasm for the industry. In fact, the conversations in the sessions went on for so long that some overran!

“When we launched OESAA Academy Live, the membership was confident interest would be high. We hope the first effort will attract more apprentices and professionals to Castleford and other events in the future. I would like to thank the staff from Lincoln College and, in particular, Pete Jackson. He was instrumental in gathering the large footfall and ensuring our first event was a success.”

At Castleford, the renowned brands will be present once more. These are “unmissable opportunities” for apprentices and professionals. They can be hands-on, get to grips with the latest technologies and learn new practice techniques. Presentations are delivered by trainers at the top of their game.

Heart of Yorkshire Education Group

Curriculum Development Manager, Gareth Mitchell, is proud of Castleford College for hosting the next OESAA Academy Live event and believes the institution is playing its part in futureproofing the sector:

“We need to inspire, not just the young people of this generation, but also others and dispel the myth that this industry is not what it used to be. It is a technical industry that requires a plethora of individual skills. To do this, we need passionate people that will bring different skills to the table and help it move forward.

“By hosting events, like OESAA Academy Live, within the college, it allows the collaboration of two sectors, education and automotive, to work together. It allows the passage of information to industry personnel and our students. They will inevitably spread the valuable lessons and information gained to the wider industry and beyond.”

For more information about OESAA, www.rdr.link/FFR006

TALK OF THETRADE

First up, Borg Automotive urged workshops to ‘get ahead’ when it comes to air conditioning compressions in a bid to beat the spring rush.

Within the article, Borg Automotive’s product manager, Jesper Jensen, talks about how the remanufacturer is one of a few that can offer electric air conditioning compressors for EVs and hybrids: “We invested early in the respective know-how and technologies to be able to offer our trade partners air conditioning compressors that are driven by their own electric motor instead of a belt. This makes us a ‘onestop shop’ for aftermarket workshops – today and in the future.”

WWW.RDR.LINK/FFR007

At last year’s MECHANEX, PMM gathered some automotive panellists around a table to discuss the future of mobility Regular contributor, Tom Denton, took the reins for a discussion, which encompassed themes including electrification, mobility as a service and increasingly connected cars.

One of the panellists was Autotech Training Managing Director, Colin Gleghorn, who spoke about taking on EV work and whether EVs are the final answer:

“Not a million miles away from here, I remember outsourcing gearbox, repairs, engine overhauls, skimming of heads etc. You’d outsource that work because you just wouldn’t do it in your own workshop. You might decide that battery repairs are not for you; and (fellow panellist) Matt Cleevely’s got a very, very good, healthy business that will take that type of work. There might be more people who say “I will repair the batteries”, but others will just do the servicing, of which there isn’t a lot, and maybe just the diagnosis.”

On the future of EVs, he added: “I happen to think electric isn’t the final solution; it’s probably a hybrid option of some kind. We know ICE is going to wind down and finish – you won’t be able to buy new, but we’ll still have to service combustion engines. So, there’s still an opportunity for people to have a business, but it will decline.”

WWW.RDR.LINK/FFR008

In this month’s Talk of the Trade, taken from a recent issue of Professional Motor Mechanic, Borg Automotive, Brembo, NGK and MECHANEX –now PMM Live! –feature.

Don’t miss out on any profit opportunities! NGK Spark Plugs wants to offer as much support as it can.

A snippet of the article read: “Glow plug replacement should be part of the winter service, as they play an integral role in a vehicle’s economy and emissions performance. Instead of changing one faulty glow plug, workshops should ‘upsell’ by replacing all of them.

“If one plug has failed, it is extremely likely that the remaining plugs will shortly suffer a similar fate. By replacing the vehicle set, not only will the tight emissions legislation be complied with, but as the glow plug is now an integral part of the engine management system, the starting and cold drive quality will be kept at its maximum.”

WWW.RDR.LINK/FFR009

Why do EVs need more braking servicing, not less? According to Brembo, using the brakes less leaves them exposed to added corrosion. The Italian manufacturer claimed to have the perfect solution for workshops looking to provide customers with a long-lasting fix.

Brembo Beyond is the company’s replacement range tailored to improve EV driving.

Brembo Key Account Manager, Siti Abdullah, said: “Brembo Beyond embraces the company’s mission to become a ‘solution provider’, improving the driving dynamics of the new mobility vehicles, with a specific focus on environmentally friendly solutions.

“This product family includes the Brembo Beyond EV Kit, which was awarded at the innovation gallery of Madrid Motortec in the 'mechanical components' category and consists of specially coated discs and brake pads tailor-made for the most popular EVs on the market.”

Directly derived from Brembo’s OE heritage and expertise, the new EV kit brings together modern materials and technologies.

Siti added: “The new components, used together, are quieter and more resistant to oxidation. Furthermore, a special copper-free friction material with a galvanised backing plate reduces both dust and noise when braking. This means that they last longer, which brings benefits on two fronts: total cost of ownership and sustainability.”

WWW.RDR.LINK/FFR010

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Ecobat encourages steps to strengthen customer relationships and profit

Ecobat Battery supplies OE brands, such as Exide and VARTA, as well as aftermarket alternatives, like Lucas and Numax. As a result, Ecobat is primed to not only provide you with the batteries you need, when you need them, but assist you with best practice advice and sales support – that’s the view of Ecobat Technical Sales Manager, John Bentley:

You’ll understand that due to changes in working practices following the pandemic and because of the high cost of fuel, many vehicles are not being driven as frequently and cover less annual mileage than they used to. In addition, the vehicle parc is aging as the supply of new vehicles continues to be problematic, so batteries are failing more frequently, which is a positive outcome if you supply replacements.

Another profitable development is the changing complexion of the sales mix, which reflects the VMs’ move away from traditional SLI (starting, lighting and ignition) batteries to AGM (absorbent glass mat) and, more recently, EFB (enhanced flooded battery) alternatives for their start/stop equipped models. This means that, again, you’ll benefit as these battery types provide a higher margin.

Over recent years, and the last two particularly, there has been a dramatic growth in EFB sales and, apart from in 2020 when sales of all batteries were up, a continual decline in SLI sales. In terms of the overall mix, in 2016 just 2% of Ecobat’s sales were AGM/EFB; whereas, now they are nearly one quarter. This replacement trend for AGM/EFB will continue to increase in the coming years, as start/stop technology is now fitted to more than 95% of vehicles with a

combustion engine, which continues the positive theme for motor factors countrywide.

Communication and understanding crucial

Another way you can maximise your battery sales potential is by encouraging workshops carrying out a battery replacement, to ask the owner how their vehicle is used before ordering it. If the vehicle is used for short journeys or stood for long periods between uses, for example, the technician should recommend a higher specification battery to cope with those usage patterns. However, many make the mistake of advising a budget battery for short journeys once or twice a week, and the problem with that is not understanding the time to recharge the initial amount of charge used to start the vehicle.

Typically, a vehicle’s run duration needs to be 20 minutes of driving just to replace the charge used for starting. If the journey is repeatedly less than that, then ‘walk down’ of the battery capacity will occur. This is the most common cause for a battery going flat and if that is repeated, premature failure will be the result; therefore, for vehicles that predominately carry out repeated short journeys, a higher capacity battery should be advised because it will be able to deliver a longer run time before the battery goes flat and requires a recharge. Naturally, the problem can be eased further if the owner was to adopt a charging regime, utilising a modern

“Another way you can maximise your battery sales potential is by encouraging workshops carrying out a battery replacement, to ask the owner how their vehicle is used before ordering it. If the vehicle is used for short journeys or stood for long periods between uses, for example, the technician should recommend a higher specification battery to cope with those usage patterns. However, many make the mistake of advising a budget battery for short journeys once or twice a week, and the problem with that is not understanding the time to recharge the initial amount of charge used to start the vehicle.”

smart charger.

By understanding a vehicle’s usage patterns, technicians can advise not only on the most suitable type of battery they will need, but also the most appropriate battery charger to allow the customer to keep the battery in its best condition for longer. This would provide both you and your customer with a further sales opportunity.

Test!

One final piece of advice you can give your customers is to test the battery of every vehicle that enters their workshop, irrespective of what it’s booked in for. This is because research conducted by Ecobat has found that, typically, 27% of these

vehicles need either their battery recharged or reconditioned, and a further 11% need a replacement, which means that almost 40% of the vehicles independents service daily has a battery issue!

However, despite these startling facts, workshops rarely test the battery, whether the vehicle is booked in for a MOT, annual service, or some sort of repair. The knockon effect is that 40% of roadside breakdowns are due to battery failure and the beneficiaries of these failures are not independent workshops, or the factors that supply them, but breakdown services.

For more information about Ecobat Battery, www.rdr.link/FFR011

‘New energy vehicles present opportunities’, claims Nissens

As more new energy vehicles (NEVs), which include hybrid and EVs, take to the roads, more will come into the workshop for routine service, maintenance or repair; therefore, you will need to be ready and geared up to provide workshops and the technicians undertaking this work with the products they need to complete it successfully. Nissens Marketing Manager, Jan Zieleskiewicz, explains:

Using the thermal system as an example, many of these NEVs rely on a heat pump solution. Unlike the air conditioning in a conventional vehicle, the heat pump-based system is capable of both heating and cooling. It also manages the temperature of the vehicle’s electric motor, battery pack and power electronics; in fact, the system functions as the vehicle’s thermal management system and helps the car conserve battery life and extend its total range.

With decades of aftermarket expertise, Nissens Automotive has developed a comprehensive thermal management range

that consists of engine cooling products, alongside its AC programme, all of which are manufactured to Nissens’ ‘genuine quality’ standards. This provides independent workshops with replacement parts that operate to the same performance levels as the original, giving them an aftermarket solution they can depend on.

A product category in their own right

Sensors are growing in importance, as the number of them and electronically controlled components in modern cars continues to increase across the entire vehicle. For

Nissens, its recently introduced range of AC pressure sensors and engine coolant and oil temperature sensors reflects the company’s ongoing focus on vehicle electrification and follows its launch of high voltage AC compressors, electronic actuated turbochargers, exhaust gas recirculation valves, fans, fan clutches, blowers and electric water pumps in its electrified parts portfolio. This strategy began two decades ago, when the company started building product design, development, testing and manufacturing capabilities for electronically controlled parts.

Although small, sensors have a critical function, as their signals ensure that the AC and engine cooling systems are working correctly, safeguarding the longevity of other components within the system. These recent additions, therefore, deliver excellent durability and working performance, as well as trouble-free fitment. In common with other Nissens components, all the necessary installation parts whenever required by the original, like mounting clips and O-rings, are included in the product box to provide a

first-fit solution, which is another important selling point.

The initial range of Nissens sensors consists of more than 40 pressure sensors for automotive climate systems and nearly 50 temperature sensors for engine cooling systems. The coverage reaches almost 60% of the European vehicle parc for both types, and the range will expand further in the coming months.

“Staying ahead of the trend”

As ongoing component electrification transforms the shape of the independent aftermarket, Nissens is staying ahead of the trend and introducing entirely new system designs that will provide solutions to address new vehicle technologies. Thermal management systems are undergoing the fastest change and these complex systems will remain critical to NEVs.

These product extensions confirm the manufacturer’s commitment to expanding its footprint in the automotive aftermarket and supporting the needs of its wholesale distribution partners by growing their sales potential with new products. Many of which will reflect the innovations that play an increasingly important role in the aftermarket with NEVs. By being able to source more relevant NEV products from a single trusted supplier, Nissens also brings additional efficiencies, further strengthening business relationships.

The company’s range of thermal system components for NEVs consists of more than 700 items and caters for in excess of 3,000 OE part numbers. As always, these products come with the company’s established support services, which include detailed resources outlining new vehicle systems, as well as dedicated technical training programmes.

UFI Filters heat exchangers equipped as OE for Renault and Nissan electric motors

UFI has been chosen to supply the heat exchanger for the new ePT-160 front electric motor, 160kW, mounted on the new Renault Megane E-Tech and Nissan Ariya. The e-motor will also equip other C-segment model vehicles that will be launched by 2024 within the Franco Japanese alliance and, according to UFI, has the potential to become very popular in Europe in the next few years.

How does it work?

The heat exchanger for the ePT-160 is of an aluminium plate type and produced according to vacuum brazing technology that allows for a robust and clean product. The UFI heat exchanger is made up of four layers dedicated to oil and four to coolant.

The oil enters through the base plate fixed directly on the outside of the electric motor. The heat exchanger configuration has diagonal counter-flows. It means that the liquids (oil and coolant) flow in opposite directions; oil and coolant cross paths into alternating layers.

For the 4x4 version available on the Nissan Ariya e-4ORCE 4WD, UFI supplies an additional heat exchanger for the rear electric motor. Also made of aluminium and featuring vacuum brazing technology, it has seven layers for oil and six for coolant. The oil and coolant liquid enter through the base plate fixed directly on the outside of the electric motor.

The heat exchanger configuration has parallel counter-flows. The two liquids flow in opposite directions but remain on the same side of the plate layer.

UFI Filters Group CEO, Rinaldo Facchini, said: “The collaboration with the RenaultNissan-Mitsubishi Alliance represents a milestone for UFI Filters. It testifies that the UFI Filters Group is a technology leader in the area of electric mobility. Being present on an electric motor that goes from 120,000 pieces-a-year, aiming to reach 300,000, shows that thermal management of battery-powered vehicles is one of the company’s strengths.”

For more information about UFI Filters, www.rdr.link/FFR013

UFI Filters says it is not just renowned for filtration but also thermal management. The company is able to provide ‘360-degree solutions for the mobility of the future’. The OEM has confirmed it is providing OE heat exchangers for Renault-Nissan-Mitsubishi Alliance’s electric motors.

Product spotlight

New-to-range fuel pumps, injectors and turbochargers, and enhanced service support, provide business growth opportunities for the aftermarket on late-model vehicles, according to the OE-approved remanufacturer.

Carwood strengthened its offering in 2022 with significant new-to-range introductions, new programmes from Bosch, Garrett and Mitsubishi, and the launch of its online catalogue and ordering platform. With equally ambitious plans in place for the coming year, Carwood is well positioned to offer access to the “right, high-quality, yet affordable, parts and services” the industry needs to service the very latest vehicles.

The right, sustainable parts, sooner

Last year the company launched more than 1,400 Carwood remanufactured parts across its aftermarket portfolio of diesel and petrol fuel injection systems, turbochargers and DPF cleaning for car, light commercial, heavy duty and off-highway applications.

For fuel, important new-to-range reman units covered late models for Audi A3/Q2, Citroën Relay, Seat Ibiza/Leon, Škoda Octavia and Volkswagen Crafter/Golf/Polo/Transporter.

On the turbo side, highlights included Audi A1/A3/A4, BMW 1/2/3 Series/X1/X2, Citroën C3/C4, Ford C-MAX/Kuga/Transit, Hyundai i30/i40, Kia Ceed/Sportage, Peugeot 208/308/Expert/Partner, Seat Ibiza/Leon, Škoda Octavia, Volkswagen Golf/Polo and Volvo V40, with a growing range for commercial vehicles, as well as hybrid applications, such as BMW 5/7 Series/X3/X4, Hyundai Tucson and Mercedes Benz A Class.

A choice of service solutions with new parts distribution

Last year, Carwood also added several flagship brands to its portfolio. Whilst remanufacturing is still its core business, the company now distributes a full Bosch programme for diesel and GDi, including OE new and eXchange units and repair components – adding more than 3,400 parts to its range.

Popular applications included Audi A4/Q5, Dacia Duster/Logan, Mercedes Benz A/B/CLS/E/G/S Class, Nissan NV250/NV300/Qashqai/X-Trail and Renault Captur/Clio/Kadjar/Kangoo/Megane/Scenic/Trafic.

In addition to its existing BorgWarner programme, Carwood became an authorised reseller of both Garrett and Mitsubishi turbochargers. It sells and supports more than 950 Garrett OE references, including a performance line designed especially for racing enthusiasts, and over 200 Mitsubishi units.

New online platform makes ordering from Carwood “even easier”

To help its customers identify the right parts, for the right vehicle repair, the company also launched a new online catalogue. Available at www.rdr.link/FR014, the platform provides quick and easy access to the very latest cataloguing data and product information for its aftermarket range. Furthermore, Carwood account holders can use the tool to access live stock feeds, pricing and place both next-day and stock orders, 24/7.

More opportunities in 2023

“Last year was very much about making sure we had the right foundations in place,” said Carwood Deputy Managing Director, Simon Quantrell.

“2023 is all about building on that momentum and helping our customers seize those opportunities. Planned launches this year include remanufactured turbos and fuel system repair for Euro 6 and other late-model applications, an enhanced test and diagnostic equipment offering, new capabilities for hybrid and EVs, an online warranty portal, improved technical support and brand-new advertising campaign.”

For more information about Carwood, www.rdr.link/FFR016

Carwood’s extended range ensures ‘more proven quality, sustainable solutions for an even wider range of vehicles’