Professional Heating & Plumbing Installer March 2023

BUSINESS&TRAINING ADVICE ON RUNNING A BUSINESS

DOMESTIC HEATING& CONTROLS

TIPS ON RECOMMENDING CONTROLS

WATER TREATMENT

ENSURE HIGH QUALITY SYSTEM WATER

WATER TREATMENT

26 DELIVER ENERGY SAVINGS

Ensure high quality system water and follow best practice guidance

28 HEALTHY SYSTEM, HAPPY CUSTOMER

The important role that water treatment can play in maintaining performance

BUSINESS & TRAINING

30 BOOSTING RECRUITMENT

Engineer training is crucial to effective heating system installation and energyefficient homes

33 BUILD YOUR BUSINESS

Some of the fundamentals of running a small business

36A SOLID FOUNDATION

Take solid fuel training to meet a rising demand for appliance installations

PRODUCT ROUND UP

37 Clevatech’s new boiler lifting tool

40 Introducing the ARMD GUARD Smart Van Alarm 41

EDITOR

JONATHAN COLE phpi@hamerville.co.uk

ADVERTISEMENT MANAGER

JAKE TATUM jtatum@hamerville.co.uk

ASSOCIATE

RAY SUITTERS rsuitters@hamerville.co.uk

ADVERTISING EXECUTIVE PATRICK MOORE pmoore@hamerville.co.uk

MANAGING EDITOR

TERRY SMITH

DIGITAL MANAGER

KELLY NEWSTEAD

DESIGNER

GEMMA WATSON

GROUP PRODUCTION MANAGER

CAROL PADGETT

DISTRIBUTION MANAGER

KARL CLARK

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Copyright © 2023

PROFESSIONAL HEATING & PLUMBING INSTALLER is a business journal for those involved in the installation, maintenance and repair of heating and plumbing systems. It is available to the trade at leading heating and plumbing merchants and specialist outlets throughout the UK.

Skills conundrum

Few in the sector won’t be aware of the ongoing transition towards more energy efficient and sustainable forms of heating. Although it is not yet certain what the future mix of solutions may look like, what is increasingly likely is that air source heat pumps will be one of the technologies in much greater use. New-build homes are leading this change, but a growing number of retrofits are also now taking place.

However, with the transition gathering pace, concerns have been raised over both the level of skills and training required to install heat pumps, and also the number of installers that may be required to meet government targets.

Whitehall is looking for around 600,000 heat pump installations a year by 2028, but recent research by the Heating & Hot Water Industry Council (HHIC) has revealed that far more installers could be required –possibly three times more than has previously been suggested. You can read more on this story on page 6.

Standards are also in the spotlight, with the CIPHE raising concerns over the level of skills needed to install heat pumps. Kevin Wellman, the CEO of the CIPHE says: “the idea there’s no minimum legal standard for all heat pump installations is nonsensical. With proficient installation, heat pumps can provide low-carbon heating which saves money and has a positive impact on the environment. In cases where poor installations are carried out, there could be disastrous ramifications.”

The need for more people, trained to a standardised level of competency in installing heat pumps is a challenge for the sector. It may be the case some additional help is required to assist established professionals in making the move to adopt heat pumps, while also bringing through more younger installers. Kevin Wellman notes: “government and industry must continue working together to attract new recruits while promoting ongoing training for those already in the industry.”

Meanwhile, new low-carbon solutions continue to enter the market. Last issue we heard about a new heat pump range from Hamworthy Heating while in this issue there is information on a new hybrid system –featuring both a heat pump and a gas boiler –from Alpha. You can discover more on page 16.

The heating sector is changing. With the low carbon agenda driving its evolution, the sector must resolve the issue of how to encourage more people into the industry and how to ensure they are trained to the appropriate level.

Jonathan Cole EDITOR

The publishers and editor do not necessarily agree with the views expressed by contributors, nor do they accept responsibility for any errors of translation in the subject matter in this publication.

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GRANT UK REFRESHES ITS FIND AN INSTALLER ONLINE SEARCH

The ‘Find an Installer’ search facility on Grant UK’s website has been updated with the new online tool now having an improved look and more user-friendly functionality.

The company’s new Find an Installer tool supersedes the engineer search which was previously available on its website. The new facility provides homeowners with a selection of local heating companies in their area who install, service and repair Grant products, from oil boilers and cylinders through to air source heat pumps, hybrids and solar thermal systems.

Anna Wakefield, Head of Marketing at Grant UK explained: “Our new and improved Find an Installer search tool is not only a more useful, user-friendly feature for householders, but the search will visibly generate enquiries for the G1 Installers listed on our website. Our previous engineer search helped thousands of visitors and we anticipate the new tool to be used even more, especially as homeowners look for ways to make their home heating more efficient and sustainable.”

Share your thoughts with us on the industry via Twitter (@PHPI), Facebook (@ProfessionalPlumber), or by emailing phpi@hamerville.co.uk

INSTALLER SHORTAGE MAY COMPROMISE HEAT PUMP TARGET

The number of installers required to meet the Government’s annual heat pump installation target of 600,000 (by 2028) may be higher than previously thought, research by the HHIC has revealed.

Developing from discussions within the HHIC Systems Group, chaired by Steve Keeton, the organisation has revealed a figure of around 150,000 workers is required to meet the Government’s target if today’s working model is followed.

Commenting on these findings, Steve said: “The industry is at a pivotal point, with an ageing workforce and exacerbated demand for modernised skillsets we really must look to new entrants as fundamental in providing the solution. The Government must push harder than ever to engage and incentivise existing heating engineers to build skills in renewable technologies. In addition, it must attract more new people to enter the industry and appeal to the younger generation to proactively include low-carbon technologies in their portfolio. It is the cornerstone we need in order to achieve our nation’s emissions goals.”

To download the report please www.rdr.link/par001

The lack of mandatory qualifications for heat pump installations not covered by the Boiler Upgrade Scheme has reignited the fuel behind the Chartered Institute of Plumbing and Heating Engineering (CIPHE)’s crusade for a focus on quality. Under the scheme, which enables homeowners to apply for a grant to partially cover the cost of replacing fossil fuel heating systems, engineers installing heat pumps must be MCS certified. However, there is currently no mandatory qualification on top of the minimum NVQ Level 2 qualification, for general heat pump installations completed outside the scheme. The CIPHE is warning that without this, systems could be environmentally and financially inefficient and even dangerous for system users.

Kevin Wellman, CEO of the CIPHE says, “Competency is essential. So, the idea there’s no minimum legal standard for all heat pump installations is nonsensical. With proficient installation, heat pumps can provide low-carbon heating which saves money and has a positive impact on the environment. In cases where poor installations are carried out, there could be disastrous ramifications.”

Kevin is now calling for a legal qualification requirement for all installers: “Steps like the BEIS investment and updates to the Scottish Heat in Building Strategy are extremely positive. However, this must be underpinned by a mandatory minimum standard for all heat pump installers, including those installed outside of the upgrade scheme.”

“HAVING NO MINIMUM LEGAL STANDARD FOR ALL ENGINEERS INSTALLING HEAT PUMPS IS NONSENSICAL,” SAYS CIPHE CEO

JG SPEEDFIT: ‘20 GRAND IN YOUR HAND’

JG Speedfit is offering one installer the chance to win '20 Grand in Your Hand' with its national campaign, running in conjunction with its best-selling product, the 15mm Equal Elbow.

The elbows, which are often sold as single units, will be offered in promotional packs of ten from participating stockists. For a chance to win, installers can enter the competition by using the unique code inside each pack.

Not only will one winner receive £20,000 in cash once the competition closes, but installers will also be entered into a monthly prize draw for a number of technology bundles. The promotion launched on 1st February 2023 and will close on 31st July 2023. Winners will be announced each month with the grand prize winner being announced the first week of August.

TAKE THE PHPI SURVEY

The 2023 Professional Heating & Plumbing Installer (PHPI) reader survey needs you, and you could win a Fernox TF1 Sigma with F1 & F3 (265ml).

PHPI is committed to providing you with the very best monthly magazine and digital offering in the sector. We want to ensure that our content continues to meet the needs and expectations of UK plumbers, heating engineers and installers – and to do so we need your help! We’re conducting our annual reader survey and would love to hear from you. We want to find out your views and opinions on both the title and the sector. And one lucky respondent will be drawn at random to receive a Fernox TF1 Sigma with F1 & F3 (265ml).

To take the short survey please www.rdr.link/par002

GROHE OFFERS CASHBACK PROMOTION ON SHOWER SYSTEMS

GROHE has announced a new cashback promotion with customers able to claim up to £100 cashback when purchasing an eligible shower system. The promotion is available across a range of products including the company’s SmartControl thermostats and Rainshower heads.

Running from the 1st March 2023, until the 30th June 2023, the cashback promotion is available across over 20 different GROHE shower systems. Customers can claim their cashback online via groherewards.co.uk and must submit information by 31st July 2023. Proof of purchase is required. Terms and Conditions apply.

SWARFEGA SEARCHES FOR UK’S TOUGHESTTRADE

Skin care experts Swarfega have begun their annual hunt for the UK’s toughest trade. It was mechanics who took the crown in 2019, followed by farmers in 2020, fishermen in 2021, and farmers once again in 2022.

Now, Swarfega are once again on the hunt to find out whether farmers can plough through the competition for the third time, or whether another trade can knock them off the podium. The competition will run until March 2023. The company will be challenging tradespeople to post a picture of themselves or a colleague battling their toughest task on the Swarfega Facebook or Twitter page, along with the hashtag #ToughestTrade and a short reason why they think their trade should top the competition in 2023. The top entries will be put it to a public vote on social media to find the winner –who will receive £200 in Amazon vouchers. Check out Swarfega’s social media for more details.

RESIDEO PROVIDES CONTROLS FOR FUTURE HOME TRIAL

To help assess the various energy scenarios within new build homes Resideo has supplied national housebuilder, Bellway with its Honeywell Home evohome smart thermostat. It is installed alongside a low carbon heating system inside Bellway’s ‘The Future Home’ as part of Energy House 2.0 - a lab-controlled research project located at the University of Salford.

With nine rooms in total, twelve radiators and three underfloor heating zones, the Honeywell Home evohome was selected for its smart zoning technology, which uses radiator controllers to wirelessly measure and control temperatures for up to twelve zones individually.

Low Carbon

The Future Home at Energy House

2.0 will test how low carbon heating technologies will work in combination with building fabric, efficient services, and renewable energy generation in real world scenarios.

Heating and hot water needs are provided by a 5kW Panasonic air to water heat pump with 3:1 modulation, stored hot water and integrated buffer tank, as well as an internal heat pump upstairs.

OFTEC LAUNCHES DISCOUNTED HEAT PUMP TRAINING

Installers in England can access heat pump training at a discounted rate of up to 70% until the end of March 2023 after OFTEC’s successful application for funding through the Home Decarbonisation Skills Training competition run by theDepartment for Business, Energy and Industrial Strategy (BEIS).

The training is available through 16 OFTEC approved training centres. After completion, technicians can access the trade association’s competent person scheme for heat pumps as well as MCS registration to install the technology throughthe Boiler Upgrade Scheme.

The £9.2m funding from BEIS is targeted at small to medium sized businesses to boost the number of heat pump installers in support of the UK’s net zero ambitions. David Knipe, Training Manager at OFTEC, commented: “This discounted training is a fantastic opportunity for installers to take advantage of the growing heat pump market.”

VAILLANT INTRODUCES NEW DEMO TRAILER

Vaillant has launched a brand-new demonstration vehicle that allows end users to experience the award winning aroTHERM plus heat pump in action.

The new demonstration vehicle forms a part of the company’s Vaillant Standard offering, which encompasses the full support provided to its specification clients from the design stages all the way through to aftersales support. The new Vaillant vehicle showcases the various full system heating solutions available from boilers, controls and cylinders to heat pumps.

Steve Cipriano, Commercial Director at Vaillant, comments: “Although there is no doubt that heat pumps have grown in popularity over the past few years, many end users have still not come into contact with the technology to see how it works. Vaillant’s demonstration vehicle will prove a real asset for our customers and help achieve a smooth rollout of heat pump technology in homes across the UK.”

IDEAL HEATING LAUNCHES 2023 UK-WIDE TOUR

Ideal Heating is launching a new campaign to reward and support its UK installer network with its largest ever UK-wide tour and a series of exclusive social events.

The ‘Behind Every Boiler’ campaign began in January and will run throughout 2023. It kicks off with the UK installer tour, including a dedicated roadshow, which will showcase Ideal Heating’s range of products and other installer benefits including its Connect loyalty scheme.

Several invite-only secret social events will be held throughout the year, available to those installers who have received a golden ticket from their area sales manager. The events will take place at mystery locations throughout the year with entertainment, food and drinks.

Exclusive ‘Behind the Scenes’ events will also be held at the Ideal Heating state of the art National Training and Technology Centre at Bridgehead in Hull.

To learn more and discover your nearest location on Ideal Heating’s UK wide tour please www.rdr.link/par003

VIESSMANN INCREASES STANDARD VITODENS WARRANTY

Viessmann UK has announced that the standard warranty of its entire Vitodens residential boiler range is extended to seven years.

The warranty promise to the UK market applies to all Vitodens boilers up to 35 kW output. Customers may select to purchase an even longer warranty period of 10 or 12 years.

Vitodens is Viessmann’s family of gas-condensing boilers, available as 050-W, 100-W, 111-W and 200-W wall-hung models and as a 222-F floor standing model.

Chris Johnson, UK Director of Sales at Viessmann stated: “This warranty promise reflects the confidence we have in our products and it is in addition to the 10 year guarantee on the Inox-Radial stainless steel heat exchanger in all our Vitodens boilers. It makes Viessmann boilers a wise choice for consumers and will hopefully be welcomed by our loyal installers.”

THE ROAD TO DECARBONISATION WITH HOTWATER CYLINDERS

With the ambitious government target of reducing carbon emissions by 78% by 2035, all UK homes will need low to zero carbon heating.

Stephanie Allchurch, Chair of the Hot Water Association (HWA) and Product Development Manager at Altecnic, discusses how the HWA are working towards decarbonising heating and helping to meet these targets specifically by utilising hot water cylinders as ‘thermal batteries’.

There are currently approximately nine million hot water cylinders installed in homes across England, which accounts for 45% of homes, down from 77% in 2001. This decline has been a result of the rise in installation of combination boilers, over the past two decades. With the UK Government banning all gas and oil boilers from new homes from 2025 in aid of reaching the UK action for net zero by 2050, its clear cylinders and other developing technologies will need to bridge this gap.

As electric heating begins to rise in popularity, and the government targeting 600,000 heat pumps to be installed by 2028, the need for hot water cylinders is also increasing due to these systems needing storage for hot water. Renewable energy inputs require storage systems to harvest and store the sources, hot water storage is the only practical solution to do this.

Hot water cylinders as ‘batteries’

Hot water cylinders have great energy storage potential.

Connected hot water tanks can also deliver a similar service to the grid to that of home battery storage systems. Not only this, but it can also be delivered with a considerably lower environmental footprint from manufacturing from recycled materials.

There are hot water cylinders which operate with conventional gas boilers, whilst at the same time can make use of low carbon electricity whenever there is an over-supply of wind or solar generation relative to demand.

Hot water cylinders have obvious advantages, especially as more UK homes begin to utilise renewable energy sources to heat their home, and we begin to see an increase in multi-outlet demand. However, there are also some challenges, particularly in the installation of hot water cylinders in modern homes as they require additional space. These issues can be tackled through the usage of more compact stores and installing in lofts and garages.

A solution for all

For consumers, replacing an old hot water cylinder with a modern, well-insulated cylinder, coupled with smart controls, provides an opportunity to use low cost, or even negatively priced electricity alongside their existing heating equipment. There are also additional benefits, such as ease of control, enhanced system boiler efficiency and future retrofit options for heat pumps or hydrogen ready gas boilers.

Hot water cylinders have great energy storage potential.

Stephanie Allchurch

Decarbonising non-domestic buildings, from offices to shops and leisure spaces, will play a major role in achieving the UK's net zero goals.

Non-domestic buildings account for 22% of emissions from all buildings, and around 4% of all greenhouse gas emissions in the UK, and burning gas for heating and hot water is responsible for a large portion of these outputs.

It is clear, therefore, that transitioning to lower carbon heating systems will be hugely impactful in reducing overall emissions.

Encouragingly, more pieces are falling into place to complete the net zero puzzle. New regulations are making change a reality, more technological advances are coming to market, and public funding is supporting investments in low carbon heating.

New solutions

Heat pumps are one of the government’s first choices for low carbon heating. They’re already making a huge difference in commercial buildings by reducing organisations’ reliance on fossil fuels, while partly shielding them from volatile energy prices.

Heat pumps work by using a gas refrigerant and heat exchanger to extract heat from air, water, or the ground and transfer it to the building’s heating system. They operate up to four times more efficiently than a traditional gas boiler and have the potential to reduce carbon emissions by 65-70% in comparison.

Another solution is heat networks, which are increasingly coming online in the UK, helping buildings to take advantage of other local heat sources. These networks can use any energy source, from

WHAT’S DRIVING DECARBONISATION?

As organisations make further progress towards their net zero goals, Chris Caton, Product Director – Commercial, at Ideal Heating, explores what’s driving the decarbonisation of heating systems in non-domestic buildings.

renewable energy right through to heat recovered from industrial processes that would otherwise be wasted, and work alongside Heating Interface Units (HIUs) to transfer heat from the network into a building’s central heating system.

The regulations that drive accountability

In many cases, regulation and policy intervention are what will have the greatest influence in encouraging firms to switch to low carbon heating solutions, like heat pumps and HIUs.

Changes to Part L building regulations for the conservation of fuel and power introduced greater targets for the energy performance of new and existing buildings. The regulation change, which aims to reduce CO2 emissions by 31% for dwellings and 27% for other buildings, is key for driving uptake of low carbon heating systems.

Part L will also compliment the Future Homes and Buildings Standard 2025, bringing us closer towards net zero by introducing higher building fabric standards, improving building services,

and helping uptake of low carbon technologies such as heat pumps.

Funding to encourage uptake

While regulations may be driving change, achieving long-term decarbonisation will also require a major investment across the public and private sectors to overhaul the natural gas infrastructure that currently heats our places of work and leisure.

Some government funding is in place to encourage the transition sooner rather than later, for example, the Green Heat Network Fund, which has made £288 million available to support the commercialisation and construction of new low and zero carbon heat networks. Local authorities are eligible to apply for this extra funding, which can also be used for retrofitting and expansion of existing heat networks.

Public funding will be key to driving more early adopters of low carbon heating

solutions, particularly while difficult economic conditions force some organisations into tightening their purse strings.

Joining the dots to net zero

The road to net zero continues to be one that is difficult to navigate. However, with the right technology, legislation and public funding, the 2050 target is within reach.

At Ideal Heating, we have developed an array of low-carbon heating solutions, including heat pumps and HIUs, that are in keeping with current legislation, because we know the importance of providing the right technology at the right time.

For more information please www.rdr.link/par005

support FLOOR

PHPI follows an installation of a Grant Uflex UFH system from design to handover.

3

U

nderfloor heating (UFH) is becoming more popular as more homeowners experience the comfortable heat it radiates, and an increasing number of renewable technologies suited to UFH are installed. To help installers meet demand, many manufacturers now offer training on their UFH products, often free of charge, as well as design and support for underfloor heating installations that can make plumbing and heating installers’ lives easier. Here, Grant demonstrates the installation process for its Uflex UFH system from start to finish.

Step-by-step

1 I Send initial plans of the project to local Grant UK Sales Manager. Grant UK’s in-house Design Team will then complete a heat load calculation and produce a project bill of materials via a formal quotation.

scaled underfloor heating schematic using a CAD programme. A PDF of this schematic is issued with appropriate pipe cutting list and flow rates and an A3 hard copy accompanies the order.

3 I Once you have your underfloor system design, prepare the required floor area and fix the edge insulation strip continuously around all internal and external wall edges.

4 I Cut and lay the floor insulation over the entire floor area butting up to the edge insulation, then tape all adjoining sections of floor insulation to prevent screed slipping through the joints.

4 2

2 I Once the quotation is approved, place the order with a local merchant referencing the unique Design Project Number issued by Grant UK’s Design Team. When Grant UK receive the confirmed order, their Design Team will then transfer the project list into a

5 I Lay a membrane on top of the floor insulation (this is only required if using a liquid screed) and stick the edge insulation skirt onto the insulation board or membrane as required.

6 I Using the design supplied by Grant UK, mark the system layout onto the prepared floor area and measure the maximum length of the Uflex pipe required for each loop to ensure even distribution across the floor area.

7 I Fit the manifold in the required location as per the design specification. Once fitted, thread the first pipe coil end behind the return manifold and connect onto the manifold flow port.

8 I Using the marked floor area, start to lay the pipe so that the flow direction is from the manifold to the coldest area of the room first. Clip the Uflex pipe into place using a stapler working back towards the return port of the manifold to complete each loop.

9 I Once the pipework is complete and each loop pressure tested, a screed can then be laid up to a thickness of 75mm depending on the screed type being used, and then left to dry for the required time. The controls can then be installed, and actuators fitted on to the manifold. The heat source can then be connected, and the underfloor system commissioned.

10 I Once the installation of the Uflex underfloor heating system is complete, the installer can then claim £150 cashback (full T&Cs apply) via www.grantuk.com/professional/ufle xcashbackpromotion

For further information about Grant UK’s underfloor heating range please www.rdr.link/par006

HYBRID THINKING

Alpha has launched its E-Tec Hybrid Heat Pump solution.

With the UK urging homeowners to be more environmentally conscious in helping to achieve net zero ambitions by 2050, heating manufacturer Alpha has launched a new hybrid heating system, E-Tec Hybrid. The new packaged heat pump solution offers a pathway into renewable heating without losing the reliability offered by the tried-and-tested gas boiler.

Offering a full hybrid solution, the Alpha E-Tec 33 boiler is connected with the company’s E-Tec EHP external heat pump unit. When combined with Smartech controls, customers can have high efficiency heating and hot water, providing consumers with a green heating alternative.

Working to be as efficient as possible, the system combines live energy prices with the outdoor temperature to choose the most efficient combination to heat the home; and when hot water is required, it is provided instantly by the gas boiler. To ensure that a property is heated efficiently, Alpha’s new hybrid system automatically adjusts the heating flow and water temperature in the radiators depending on demand and also the outside temperature.

The company says that the maximum you can heat the water can also be adjusted for the heating circuit; however,

this will still vary depending on outside temperatures as the system calculates the most efficient one required.

Free up space

For homes without an airing cupboard or those looking to free up some cupboard space, the E-Tec Hybrid is well-suited as the hot water is instantaneous and the need for hot water storage is no longer needed. The new system can also run-on existing pipework to avoid any drastic changes to the heating system, such as upgrading radiators.

Daniel Wilden, Renewable Product Manager for Alpha, commented: “The new E-Tec Hybrid solution offers the best of both worlds in renewable technology of an air-to-water heat pump with a familiar gas condensing boiler. With more and more people looking to move towards renewable energy and save money on their energy bills, the E-Tec Hybrid is the perfect solution in moving towards a greener heating alternative.”

Specialist training

Alpha is supporting heating engineers with the transition to renewable heating systems and will be offering dedicated training to installers. Soon to be available at various locations nationwide, the company’s in-house specialists provide practical advice on system designs, key features and considerations when fitting a heat pump; together with expert, hands-on training in product positioning and installation.

The company is encouraging installers to attend its free training centres in order to improve product knowledge and skills, and stay up-to-date with the latest innovations and gain practical hands-on experience.

Those who take up the training also have the opportunity to discuss the latest energy saving products and relevant legislation. Hybrid training is available in several locations nationwide to ensure it is accessible to as many installers as possible: Alpha’s head office in Kent; Barnsley, Glasgow, Plymouth and Walsall.

For more information on Alpha’s training course and centres please www.rdr.link/par008

For information about Alpha’s E-Tec Hybrid please www.rdr.link/par009

Main features

● Always chooses the cheapest fuel source based on the current energy tariff

● Instantaneous hot water on demand; no need for stored hot water

● No need to upgrade existing heating system; minimising install costs

● Simple hydronic layout; easy to install, typically one-day installation

● Hydrogen blend compatible (up to 20% hydrogen)

● Anti-freeze protection, without the need of glycol

● 5 Year Warranty on approved and correctly installed/maintained installation

The new E-Tec Hybrid solution offers the best of both worlds in renewable technology.

HeatingControls //5TOP TIPS

Gavailability of heating controls, installers are increasingly tasked with advising their customers on the most appropriate choice. So, what are the most important things to consider to ensure customers receive the best user experience?

Living Patterns

In recent years, the world has undergone significant change, which has impacted how people live. The pandemic and more flexible attitudes towards work has seen an increase in remote working. Additionally, multi-generational households are becoming more prevalent due to the cost of living, with CBRE reporting that this type of living arrangement has increased by over 38% from 2010-2020. People now require more functionality from their heating controls to suit individual preferences and behaviours. For example, remote workers may only need to heat the one room they’re working in. Equally, multi-generational households may need to schedule the heating to come on in different rooms at different times and different temperatures. As such, multi-zoning capabilities might be necessary, allowing each room to be independently heated. As well as providing comfort to every occupant, this way of heating the home also offers large efficiency benefits, by reducing wasted energy spent heating empty rooms. Research from BEAMA found that upgrading from basic heating controls to a multi-zone system can offer savings of up to 30% on an average heating and hot water bill, equating to a £295 saving per year.

Heating Management

Just as household preferences should be considered when recommending controls, management preferences should also be a key factor. Modern smart heating controls, such as Wiser, are easily customisable for homeowners, allowing them to set up their schedule via an app on their smart phone, which can be adjusted at any time, from anywhere in the world.

Whilst smart home solutions are improving all the time, the introduction of this technology need not overwhelm those who prefer more traditional heating controls. For this type of customer, there are familiar programmable thermostat solutions available on the market that can deliver similar benefits as smart controls when it comes to ease of use and efficiency.

For example, the new Digistat from Drayton is a programmable thermostat with Bluetooth connectivity, allowing

homeowners to create and manage their heating schedule either on the thermostat itself, or via the Wiser Home app. Offering this type of flexibility ensures that with just one product, installers can meet the needs of different customers.

Heat Source

Installers must ensure that the heating control they are recommending is compatible with the heat source, whether that be gas, electric, heat pump, or a hybrid system. Finding a complimentary control is paramount in ensuring that the homeowner will be able to suitably manage their heating system and that it will run as efficiently as possible. Additionally, for customers with a hybrid heating system, it is important to consider ease of use as in the past, a separate control would have been required for each type of heat source. Today, there are now heating control solutions available on the market that are

compatible with all types of heat source, helping to make the selection process easier for heating engineers. Additionally, with solutions such as Wiser that are capable of controlling multiple heat sources within the same app or interface, heating engineers can offer their customers a more seamless user experience.

Efficiency Improvement

The efficiency of the home is a big topic due to the climate crisis and increased energy costs. With that in mind, installers have a duty to commit to educating their customers on how they can save energy. Recommending a smart control with efficiency-improving features is one way to guarantee savings. Some smart controls

offer smart modes, such as Wiser’s Away Mode and Eco Mode, which can help homeowners save an additional £157 per year by enhancing performance of the heating system. Many smart controls now also offer real-time energy consumption insights, allowing homeowners to see exactly how much energy is being used enabling them to make changes if required – essentially putting them back in control.

Special Requirements

It is also crucial to note what other specific requirements an individual may need from their heating control, especially in terms of accessibility. Users may require hands-free control, audible clicks or tones to confirm actions, and easy-grip buttons. One such solution is the new Digistat, which is suitable for a wide range of consumers, including those with impaired sight and hearing, and is listed as a recommended thermostat by the Research Institute for Disabled Customers (RiDC).

A one size fits all approach for specifying heating controls isn’t recommended. Getting to know the customer and their needs is paramount to a successful installation and their continued satisfaction. By being clued up on the benefits offered by different types of heating control, installers will be in a prime position to help their customer get the most from their heating system.

For more information on Drayton’s range of heating controls including Wiser, please www.rdr.link/par010

A one size fits all approach for specifying heating controls isn’t recommended.

ABETTER

In order to continue to help homeowners and tenants control heating costs as the cost of living continues to rise in the UK, ESi has introduced its latest heating control solution – the RTP4 Touch programmable room thermostat. This introduction is capable of controlling heating and hot water systems via combi, system or heat only boilers.When installed with the ESi WiFi hub, homeowners and tenants heating and hot water can be controlled via Alexa or the ESi Centro App. Vitally, the load compensation functionality, available via OpenTherm technology, modulates the flow temperature dependant on the desired room temperature, which the company says will save up to 15% on gas usage. Aesthetics have also been considered, with the new addition to the ESi range featuring a large backlit LCD display and touch screen making it simple-to-use and programme.

‘Better’ proposition

The RTP4 Touch slots in between ESi’s best-selling RTP4RF units and its top of the range 6 Series WIFI programmable room thermostats, offering many of the benefits of both these ranges but providing additional benefits as well.

It offers optimum start/stop and delayed start functions offering additional cost savings for users, 7-day, 5/2 day or 24 hour options to suit the homeowner or tenants’ lifestyles, automatic summer/winter change settings and has home, manual, away, sleep and holiday modes long with its popular landlord service interval reminder.

Battery life

The new unit is battery controlled and comes with a low power indicator to show simply when the battery needs replacing. The new control also comes with a 3-year warranty to give owners peace of mind.

For more information please www.rdr.link/par011

The new unit is battery controlled and comes with a low power indicator to show simply when the battery needs replacing

A new programmable room thermostat, the RTP4 Touch, has been introduced by ESi –part of the company’s ‘Good, Better, Best’ line up.

Andrew Hounsfield, MD Hounsfield Boilers, considers recent moves to encourage users to turn down the boiler flow temperature to 60°, to save money whilst staying warm.

TAKE CONTROLS

For many homeowners boiler controls can be scary or an unknown science, and the only time they get the human touch is during the annual service by the heating engineer. However, there are real financial benefits to be had by using controls wisely, and not just from reducing gas, oil or LPG consumption.

Hounsfield Boilers have a control thermostat that can be set between 5070°. For me there have been many good reasons to do this. First off, there is no good reason to have the temperature higher than 70°. Setting the thermostat to 60° reduces the flow rate temperature has no reduction to room temperature, it just may take a little longer to get the rooms up to full heat, but once they are there, the warmth is the same.

Additional protection

For many years now I have made a point of my boilers having their high limit thermostats limited to 90°, rather than the industry norm of 110°. A real benefit of this is that it helps to prolong the life of the boiler. Without the stress of reaching unnecessarily high temperatures, the boiler and its components are given some additional protection which helps reduce maintenance and increase longevity. If homeowners can get some extra, trouble-free years out of their boiler, that’s a massive saving for them.

I have also always been concerned that a 110° degree ‘trip point’ limit thermostats are permitted / accepted in boiler design, if only for safety reasons. I’ve spent well over 30 years in the heating industry, and I’ve spoken with many plumbers and heard enough horror stories of incidents happening in the home involving scolding water pouring through ceilings. It’s rare, but it does happen. Whilst major injuries have been avoided, insurance claims for plumbers and homeowners have been an issue, so reducing this risk is certainly an incentive to set the temp lower.

Make sure that the temperature controls on radiators are modern, working and set to the required warmth

Appropriate levels

Once the hot water has left the boiler, the control is down to homeowner’s choice within each room. If you are out on a service call, your customers will thank you for checking the settings on radiator temperature are correct for the right room. There’s no need to have a spare room to be as warm as the living room.

Make sure that the temperature controls on radiators are modern, working and set to the required warmth. Remember to keep the thermostat in a room which has the radiators set for everyday use and not in a cooler spare room. Check that the programmer is programmed to match their lifestyle.

Visible readings

Another element I have designed into my boilers is to make the controls and the status of the boiler easily visible. A cut out in the boiler casing allows neon indicators quickly alerting the homeowner to the status of mains power, burner lockout and high temperature lockout.

Easy to see and read, there’s no need to go scrambling for the instruction manual to translate a fault code. They can save the homeowner the cost of a call-out just to press a reset button and save the engineer the time on a simple issue when there are bigger fish to fry.

Call for HVO

As an oil boiler manufacturer there’s one bit of advice I’d like to give government. If the government is serious about saving people money on their energy bills and giving them control, then please hurry up and make HVO affordable. George Eustice MP recently had a Ten Minute Rule bill on the fair taxing of HVO passed in Parliament. However, it needs government support to make it a priority as a Private Member’s Bill. Government support will allow oil heated homes to be carbon neutral and be taxed fairly. The public will only have control over their heat once they have a fair choice. HVO will enable homes to afford to stay warm, and afford to have a carbon neutral energy source.

www.rdr.link/par012

To find out more about Hounsfield Boilers please

Another element I have designed into my boilers is to make the controls and the status of the boiler easily visible.

YOUR SHOW, NEAR YOU...

● At a venue near you

● Across two days

● Free parking (van friendly)

● Free entry

● Free T-Shirt & a free bacon roll* (*limited to first 1000 visitors)

● Show bargains

● Hands-on demos

● Meet manufacturers

● Training opportunities

REGIONALTRADESHOW Visit your

Across two days – and at a venue near you – Toolfair, Professional Builder Live and Elex, incorporating a new Heating & Plumbing Training Zone, deliver for professionals across the trades.

Whether you need some advice on the direction the sector is heading, want to chat with manufacturers about their latest solutions or bag yourself show great show deals on tools and equipment from leading brands, your regional tradeshow has it all.

Together Toolfair, Professional Builder Live and Elex combine to offer a unique day-out on your doorstep. Taking place across two days each show features hands-on product demos, a huge array of tools and equipment, a chance to meet and quiz manufacturers on the products you use, and the opportunity to grab some show ‘special bargains’ on the kit you need.

Plus, with regulations and best practice changing all the time, visitors will also find seminars and training sessions on a variety of pressing topics.

HEATING & PLUMBING TRAINING ZONE

Recently added to the long-established Toolfair & Elex shows, the new Heating & Plumbing Training Zone brings readers of Professional Heating & Plumbing Installer an additional reason to attend. The Zone has been designed to help installers keep right up-to-date with the latest developments in the sector and all the new rules and regulations. With a particular focus on forthcoming technologies and information on how to get set-up to deliver low carbon heating solutions –the free seminars are packed full of practical information and guidance.

At

Join Griff Thomas from leading renewables training provider, GTEC, who will be back to discuss the opportunities and challenges of the heat pump sector, helping installers to take advantage of this growing marketplace, while providing expert advice on specifics such as system specification and heat loss calculations.

Just some of the solutions at the show...

An all-in-one cleaning and disinfecting solution for hands, tools and surfaces. Dermatologically tested and non-toxic, the wipes also contains four great skin conditioners which help to nourish and protect the skin

Based in Germany, Knipex is a leading brand of pliers and cutters with solutions ranging from copper and plastic pipe cutters to pliers with a range of added functionality

DELIVER ENERGYSAVINGS

Contamination in the heating system can significantly impact the efficiency, performance and lifespan of the boiler and other key system components. While this has always been a concern, there is now added pressure due to the current cost of living crisis. With the price of energy rising sharply and many homeowners struggling to pay the bills, installers can help customers by ensuring that their system is cleaned, protected and maintained as detailed in the latest version of Part L and BS 7593:2019. This will improve the efficiency of heating systems and prevent premature breakdowns.

One of the biggest issues is contamination, which comes from a variety of sources. This includes iron oxide sludge caused by the corrosion of steel in the system as well as other metal oxide debris from non-ferrous metals (e.g. copper, brass, aluminium). These contaminants block heating pipes and prevent radiators warming up correctly, causing far more energy to be used. In addition, aluminium components are vulnerable to pitting, which leads to pressure loss and ultimately system failure.

Limescale is also a serious issue,

especially in hard water areas and forms on surfaces within the system, including vital components such as the heat exchanger and pump. British Water estimates that just a 1.6 mm coating of limescale on a heating element can reduce boiler efficiency by up to 12%.

While contamination is often associated with older heating systems, without the correct protection new installations, including the most efficient ‘A’ rated boilers, can begin to suffer damage and reduced efficiency in a matter of weeks. In fact, the miniaturisation of modern boilers to achieve the compact dimensions that customers demand and to improve boiler efficiency, has meant narrower waterways and channels, which can more easily become blocked by any circulating debris, sludge or scale.

Efficiency and longevity

These issues can all be addressed by simply ensuring that the steps outlined in BS 7593:2019, the British Standard for the installation, commissioning and maintenance of domestic heating systems are followed. Since June 2022, the BS

Richard Crisp, Head of Chemistry at Fernox, looks at the importance of ensuring high quality system water and how this can be achieved, including the latest mandatory requirements and best practice guidance.

7593:2019 requirements form part of the legal requirements of Part L of the Building Regulations in England. This means that all new homes, or new heating installations in existing properties, must comply with this guidance.

Part L now requires the system to be cleaned fully, dosed with a high-quality inhibitor to prevent the formation of sludge and limescale, and the boiler further protected from circulating debris with an inline system filter. This must then be maintained with regular servicing and maintenance, including tests of the system water to check inhibitor levels.

Cleaning

Of course, what is required for each system will depend on its condition and how well it has been maintained in the past. Where a system is contaminated, the first step will be cleaning. A high quality chemical cleaning solution will effectively remove sludge, scale and debris. For heavily contaminated installations, it may also be advisable to carry out a powerflush to ensure the system is cleaned thoroughly. New systems should also be cleaned as part of the mandatory Part L prescribed commissioning process to remove any installation debris and other contaminants.

Guard and Protect

Once the system is clean, it is important to protect it from future contamination. Dosing the system with a high-quality inhibitor will prevent the formation of sludge and limescale build up by chemically protecting the metal surfaces within the system. Some inhibitors, such as Fernox Protector F1, feature enhanced pH buffering to ensure the pH level remains between 6.5 and 8.5, which is the optimum range to prevent corrosion in mixed metal systems.

An inline system filter should also be fitted – and this is now a mandatory requirement of Part L of the Building Regulations for England. An inline filter will protect and guard the boiler and heating system by capturing sludge and debris for simple removal. Choosing a high quality filter that is designed to capture both metallic and non-metallic debris will ensure more effective protection of the system. This will help deliver both improved energy performance and system longevity. For example, the Fernox TF1 Sigma Filter

and TF1 Omega Filter achieve this with a unique combination of a powerful neodymium magnet and Hydronic Particle Separation (HPS) technology.

In addition, for systems with a lower flow temperature, such as those with a heat pump, microbiological protection is also required. At these temperatures, typically between 35°C - 55°C, microorganisms such as bacteria and fungi will thrive. This not only poses a health risk but can also cause accelerated degradation through Microbiologically Influenced Corrosion (MIC) and reductions in system performance due to the formation of biofilms. On these lower temperature systems, a biocide should be added to the heating system water. The biocide will kill the microbes by altering the cell wall permeability and interfering with biological processes, destroying the cell as a result.

example, provides a quick and easy method of checking the concentrations whilst on site, with a simple dip test on a sample of the water. If the levels are not sufficient, inhibitor can be added, and the system retested to check the concentration with no return visit needed.

In addition, every five years the system should be either re-dosed with inhibitor or a full laboratory analysis of the system water conducted. This can be completed relatively simply with test kits such as the Fernox Water Quality Test. Installers simply collect a sample of the system water and send it to the laboratory for a full analysis and report of key system water parameters. With the Fernox kit, results are returned within 48 hours and all samples and results can be managed through an intuitive mobile app.

Ensuring a heating system is clean and protected can make a significant difference

Maintenance

It is essential for a heating system to be serviced and maintained regularly, at least every 12 months, to ensure it remains contaminant free and continues to function as efficiently as possible. This should include cleaning of the filter to remove the captured sludge and debris as well as a check of the inhibitor levels using an on-site test, which is required by Part L.

The Fernox Express Inhibitor Test, for

to its efficiency and longevity – something that is now essential for many homeowners. Prevention is often far easier than a cure so effective annual maintenance and testing is crucial. Comprehensive cleaning, protection and testing of the system is also now a mandatory requirement of Part L compliance.

For further information about Fernox and its range of products please

www.rdr.link/par013

Dave Goodyer, Area Sales Manager at Spirotech, discusses the important role that water treatment can play in maintaining performance.

HAPPY CUSTOMER

According to a survey carried out by Spirotech in 2022, over 85% of homeowners were concerned about rising energy bills, with over half of respondents having already kept their heating turned off for longer or turned it down to a lower temperature to save energy (54% and 51% respectively).

As such, it’s more important than ever that heating engineers are educating their customers about the small changes they can make to their heating system to help keep costs down. However, one step that is still often forgotten is to look at the quality of the water running within a system’s pipework. Despite most boiler manufacturers now stipulating that a dirt separator must be included as part of the system for the warranty to remain valid or to obtain longer warranties, only 2% of respondents in the survey were aware that they had a dirt filter and/or air separator installed.

Signs of poor water quality

A key sign of a contaminated heating system is radiators that don’t heat up fully. Radiator cold spots can be caused by both air and dirt, with cold spots at the bottom indicating a build-up of dirt and cold spots at the top indicating trapped air, which many homeowners currently try to remedy by regularly bleeding the radiators.

Higher than expected energy bills can also be a key indicator of a contaminated system, as the boiler is forced to work harder to deliver the required levels of heat. Other symptoms include noisy pipework and parts failing prematurely.

Achieve good water quality

For homeowners to see long-term improvements, they should consider fitting a deaerator and dirt separator to provide long-term ongoing water treatment. Flushing alone will only remove a certain

Whilst water may be the cheapest component of any heating system, if not kept in good health it can have a costly impact.

SANGAMO HEATING CONTROLS

amount of dirt and debris, which is where a dirt separator, such as the SpiroTrap MB3, comes in to provide ongoing protection. Fitted on the return, a reduction in flow velocity facilitated by the Spirotube, together with a laminar “no-flow-zone” and external magnet, ensures that any magnetite caused by corrosion, along with non-magnetic particles, are captured and removed before they can enter the boiler and re-circulate around the system.

However, for the best results, installers should instead look at how to treat the root cause of the issue, which trapped air in the system, as prevention is ultimately better than finding a cure.

If left untreated, air in the form of microbubbles will eventually be reabsorbed into the system water, where the oxygen will then react with any ferrous internal surfaces and gradually corrode the system, creating the magnetite collected by dirt separators.

Over recent years, installers have begun to recognise that an automatic air vent (AAV) cannot remove these microbubbles and that fitting a deaerator, such as the SpiroVent RV2, is the only route to effectively and continuously remove microbubbles from a heating system. Utilising specialist tube technology, a Spirotech deaerator fitted on the flow pipe, at the point in the system with the highest temperature and lowest pressure, will create the right conditions for microbubbles to rise upwards out of the water, before being released by an automatic valve at the top of the unit.

Efficiency gains

With the right water treatment solutions, homeowners can expect to see efficiency improvements that will help to offset ever-increasing energy bills. For example, when installed together, the SpiroVent RV2 and SpiroTrap MB3 help to improve efficiency by up to 13%.

With low awareness of the benefits of these technologies as seen in the results of our survey, it’s clear to see there are still many energy saving measures that homeowners are not yet familiar with. This is why Spirotech created the Better Heating hub, a toolkit designed to help heating engineers educate and encourage homeowners to adopt this efficiency-improving technology that will help to reduce energy bills and protect the financial investment they have made in their boiler for the future.

New for 2023, installers can also register to become a Spirotech Approved Installer and have their business details listed on the new Find an Installer tool, helping to connect them with potential customers in their area looking to learn more about air and dirt removal.

For more information on the Better Heating hub please www.rdr.link/par014

For more information on Spirotech’s solutions please www.rdr.link/par015

WIN!

Heating controls specialist, Sangamo, has two products from its Sangamo Plus range to give away to one lucky PHPI reader.

The Sangamo Plus collection from ESP offers a wide range of heating and timer controls for domestic, commercial, and industrial use. The Sangamo Plus offer comprises three main product categories, with a total of 15 products making up the comprehensive range:

● Choice+ Thermostats

● Choice+ Programmers

● Powersaver+ Controllers

Choice+ Thermostats include a TPI (Time Proportional and Integral) control feature which maintains temperature by analysis of the heating and cooling periods. The programmable thermostat also includes Optimum Start and Delayed Stop for additional efficiency, heating and cooling for the time programmed.

Choice+ Programmers designed for heating and hot water controlled independently across separate channels via a programmed schedule. There are 1 to 3 channel programmers to suit the system application - single channel control for combiboilers, double control for independent heating and hot water andfinally a 3 channel option for when two heating zones are required.

Powersaver+ Controllers designed primarily for use to control immersion heaters. The automatic control of a Powersaver+ Controller can save on fuel expenditure and energy wastage.

HOW TO ENTER

FOR YOUR CHANCE TO WIN A POWERSAVER PLUS BOOST CONTROLLER WITH FUSED SPUR AND A CHOICE PLUS 3 CHANNEL PROGRAMMER SIMPLY

WWW.RDR.LINK/PAR016

With the right water treatment solutions, homeowners can expect to see efficiency improvements that will help to offset ever-increasing energy bills

As smart technology becomes more of a driver in terms of a heating appliance’s manufacture and function, it is vital that installers are able to keep pace with the changes to ensure systems perform as-designed. Training is crucial to achieving such an outcome, which should see manufacturers taking the lead in providing personnel with the necessary skills and knowledge to install their products to the highest standard. The introduction of systems such as heat pumps has given heating system installers so much more to consider. Therefore, maintaining a good level of up-to-date training is as important to engineers as any qualifications they may possess.

Installers, however, are very busy people. As many a customer will testify, acquiring the services of a specialist to assess or repair a heating system –particularly during winter months – is often a frustrating, time-consuming process. Therefore, it’s appreciated that asking a heating professional to set time aside from an incredibly heavy work schedule in order to receive product tuition could be seen as a tall order. Hence, manufacturers need to display a degree of flexibility in the training they’re able to offer. There is no substitute for in-person, ‘hands on’ training but as has been established, it is not always the most practical method for those in full-time employment.

Hybrid training

At Vokèra, we devised a hybrid training programme involving remote webinar sessions and direct, ‘hands-on’ learning. This proved far more convenient for installers, with the e-learning modules being accessible late afternoons and evenings. Our modules focus on a range of issues which we believe enhance heating system installation and maintenance. So, as well as tutoring installers on the latest Vokèra product innovations, our training courses include a focus on compliance with regulation changes, considerations when installing heat pumps, hybrid integration etc.

For customers requiring a more in-depth look at our products, we shall be providing workshops to suit a particular need. This is because we believe manufacturers have a huge part to play in helping train the installers of the future. This in-turn is paramount to delivering the low carbon heating solutions the UK needs to create a less-polluted, more energy-efficient built environment.

Untapped recruitment resource

The UK government has pledged to support the growth of the heat pump market to around 600,000 installations per year by 2028. It’s an ambition that will require an increase in the number of skilled installation operatives if it is to be fulfilled. If the industry needs to look further afield to secure the additional operatives it needs, perhaps it could boost the recruitment of those entering the

Neil Mattock, Marketing Director and Head of Training at high-efficiency heating and hot water solution provider Vokèra by Riello, examines why engineer training is crucial to effective heating system installation and energy-efficient homes.

engineering aspect of the business as a second career choice. An equal amount of focus could also be given to increase the number of women entering the trade. In both instances, the sector is overlooking a huge recruitment resource at a time when a greater range of expertise to call upon is essential. Yet, few if any industry marketing campaigns appear to be specifically designed to attract older recruits.

For the more experienced end of the employee market, those considering a second career choice need to know that as a heating engineer, they will earn professional fulfilment and financial reward. The country will always need people with their skills, so job security is another benefit of retraining as a heating engineer.

Previously, we’ve partnered with colleges and training centres, providing products and guidance for students on new entrance courses. These programmes were aimed at youngsters who had recently achieved their NVQ Level 3 qualification, which is needed to practice as a ‘Gas Safe’ heating engineer. Whilst these courses are vital to the development of apprentices who have not long left education, the

opportunity and the need is there to create programmes aimed at more mature trainees.

Career swap

The type of person who might be interested in a mid-stream career swap to take up heating system installation and repair might not necessarily be an industry newcomer. Someone with an engineering background and a particular interest in decarbonisation would certainly find heating an exciting new challenge due to its huge emissions impact. Such a candidate might feel they could make a difference to heating’s carbon output, particularly with the introduction of renewables including heat pumps to the market. Furthermore, IT professionals might view a move to becoming a heating engineer as a chance to blend their skills and offer a more sophisticated service involving connected thermostats, smart controls and the like.

From my years in the industry, I’ve found heating engineers to be very passionate about their trade. They love the challenge of deciphering how best to make a heating system work for the customer and result in a solution that is cost-effective and works with optimum efficiency.

As with the campaign to address the shortfall in the skilled construction personnel, it’s so important to drive home the message that age and gender are no barrier to becoming a plumbing and heating engineer. However, I would suggest, the desire to learn a new and valuable skill as part of a profession that will help secure our future sustainability is requisite for the role. If you’re one of those people, I think I can speak on behalf of many heating system manufacturers in saying, ‘Your industry needs you’.

For more information please www.rdr.link/par017

It is vital that installers are able to keep pace with the changes to ensure systems perform as-designed.

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P r o f e s s i o n a l p l u m b e r @ P H P I

business

QRunning a business successfully can be tough for anyone unfamiliar with the tasks required. What would be your main tips for any installer aspiring to run a business or for those already at the helm?

Get your pricing right. Make sure you charge what you are worth. What you invoice to your customers is the top line, i.e. that is what you will receive in your bank when they pay you. That resource then allows you to pay for everything else required to run a business, such as merchants, software, advertising, banks, insurance, vans, tools, your accountant etc.

It is so important that your pricing is profitable. By thinking you are being nice to your customers by undercharging will have a detrimental effect on your business, so make sure you have good profit margins and price your jobs suitably based on complexity, urgency and value to the customer. Plumbing and heating

businesses often get fixated on charging hourly rates, I feel that rates charged need to be fluid, tested and adjusted constantly to account for the varying degree of works.

QWe know that creating the perfect boiler quotation is a passion, and you have written a book on the topic. What are the main ingredients to creating the perfect quotation that can help win the job?

I come across a lot of plumbing and heating businesses that slack when it comes to writing quotations. Some people might just send a text, some people might just send a quote from their accounting software, which in effect is just a glorified invoice.

I think plumbing and heating businesses need to up their game when it comes to producing quotations. They need to be detailed, they need to explain to the customer, the benefits of what the installation can do for them. For example, installing a boiler is a feature. You need to let the customer know what the benefits of that are. As a simple explanation, the benefit is that they will have heating and hot water, improved water pressure, and maybe reduced bills. Always explain and clearly communicate the benefits to the customer (not just the features).

I am also a strong advocate of giving your customers a choice in quotations, being a choice of bronze, silver and gold packages. This then allows a customer to

Aaron McLeish, Director of Together We Count Limited (accountancy firm) and author of the ‘The Quote Handbook – Essential steps to building the perfect boiler quote’ chats to PHPI about the fundamentals of running a small business.

Plumbing and heating businesses often get fixated on charging hourly rates, I feel that rates charged need to be fluid, tested and adjusted constantly

Aaron is the director of Together We Count (TWC) and author of ‘The Quote Handbook – Essential Steps to Building the Perfect Boiler Quote’. TWC is an accountancy firm for tradespeople and specialist accountants for plumbing and heating businesses. Aaron has helped countless tradespeople build successful businesses.

buy at a budget of their choosing. There are countless more golden nuggets explained in the book.

QInstallers can often find themselves short of time, running from one job to the next. Do you have any tips on how to save time on running a business, freeing up time for other things?

It’s all about systems, documenting what you are doing and creating templates. I often find that plumbing and heating business owners use evenings and weekends to do their paperwork, write emails, produce quotations etc. Now, if the business was to systemise the admin i.e. create templates for everything they do then admin tasks can be a copy-and-paste procedure and in doing so you are not having to type multiple emails and think of different responses for everyone. Literally

regurgitate information which you have previously put together.

QThere is a lot of red-tape and admin around running your own business, what kind of things can be done to make things run more smoothly?

Again, systems! Everything I have said in the previous answer is relevant here. Make sure you are consistent with all that you do and keep accurate records. If you have a team around you make sure you are all singing from the same hymn sheet by documenting your businesses procedures. If you don’t yet have a team then begin documenting your systems and processes so that when you are ready to expand, you already have standard operating procedures (SOPs) to be used as a training tool which can be easily followed by anyone.

Aaron McLeish

Keeping accurate accounting records is important too. It makes things much easier when it comes to financial reporting. Good information in, good information out.

QAlthough the idea of employing an additional installer or taking on an apprentice can be daunting, to grow a small plumbing business an extra pair of hands (or two) is often needed. How should a business owner approach employing an additional person?

As I’m an accountant I’m going to answer this from a financial perspective. It comes down to money. But not just money; it’s predictable monthly recurring revenue. By taking on additional employees you’re going to have a weekly or monthly wage costs as well as all of the other associated costs such as a van, IT, training, insurances, pension and national

insurance to commit to. That can be daunting, but if you structure your business in a way that makes it a good cash-generating business then taking on additional outgoings (wages) is less daunting.

For example, as a business you may have £200k of work in the pipeline, you have a quote success rate of 60%, therefore potential £120k of work should convert, knowing this information will help in assessing if your business can justify and afford a new staff.

On a smaller scale you may have customers on monthly subscriptions for boiler services and maintenance plans, you know that X amount is going to be landing into your bank account every

month. You can therefore match incoming with outgoing commitments to ensure your always cash flow positive in your business. Making sure you’ve got sufficient leads, sufficient money and sufficient customers to service your business’s outgoings makes it so much easier to grow a business in a cash-positive manner.

So, when taking on staff, ensure that you have enough consistent work to fill one's workload, ensure that the salaries and additional employee costs are more than covered.

For more information please www.rdr.link/par018

Four

2023.

HETAS recommends solid fuel training to meet a rising demand for appliance installations.

Leading biomass and fuel heating organisation, HETAS, is reporting an increasing demand for solid fuel appliance installations, such as wood-burning stoves. Web traffic to its site peaked in the last three months with over 1.3 million pageviews, likely due to soaring costs of traditional energy sources during the colder months. Demand has reached such a point that some approved chimney

A SOLID FOUNDATION

Training & Certification

The industry body offers a comprehensive range of training courses and certification schemes and is a Competent Person Scheme that specialises in the installation of solid fuel, wood and biomass technologies. HETAS’ installer course is available as two variations: H003, a full scope; or H003DS, a defined scope variation. Both options offer extensive content, covering fuel selection, preparation, seasoning and storage, industry rules and regulations, and service and maintenance of dry solid fuel appliances as well as how to respond to unsafe situations.

The comprehensive range of training schemes facilitated through HETAS helps installers advance their qualifications and registration. Both the H003 and H003DS allow installers to progress to wet installer, system chimney and dry pellet stove training, with the full scope route also offering progression to biomass training.

Training centres

HETAS training is provided throughout England, Scotland and Wales, through its network of 14 approved training centres that are attended by over 2,500 candidates every year. Upon successful completion, installers will be sent a Statement of Results and then contacted about next steps to registration. Registrants are then required to complete sufficient refresher training every five years in order to remain on the Competent Person Scheme.

Head of Training at HETAS, Carrie Artus, commented: “The HETAS training team is proud to offer robust training modules written and delivered by time-served

industry experts. Each module teaches elements of installation best practices, in accordance with Building Regulations, British Standards, methods and practices which have undergone stringent testing.

“During the energy crisis,wehaveseen an increase in tradespeople looking to cross-skill. HETAS recognises registered gas and oil installers with appropriate qualifications as a pathway into solid fuel training and subsequent registration with HETAS.”

More information can be found in the HETAS Training and Registration brochure. Please www.rdr.link/par019

Designed to make installing gas boilers easier and safer for heating engineers, Clevatech has developed a new boiler lifting tool. With muscle strains and back injuries due to manual handling an issue for installers –which can lead to time off work and loss of earnings –the new solution could be beneficial to plumbers and heating engineers.

Operated by one person, the Boiler Lifter is suited to awkward installations in confined spaces, the company behind it says. The system utilises a standard core drilled flue hole, through a cavity wall, to securely lock the tool in place. A sliding arm extends to clear expensive work tops and other obstacles. Powered by a brushless drill, the lifter enables the handling of heavy boilers. The tool takes the boiler’s weight, while the installer guides it safely onto the wall bracket.

An extra pair of hands

Brian Channon, Director at Clevatech, said: “It’s like having an extra pair of hands to take the boiler’s weight, while the installer guides it safely and precisely onto the wall bracket.”

The company says the tool has been engineered to be robust, tough, and durable enough for any site environment. Made from high-grade materials it has been designed to help installers lift heavy and cumbersome boilers safely and with ease.

The Clevatech Boiler Lifter can also be used to remove old, decommissioned, and broken wall mounted gas boilers.

For more information please www.rdr.link/par020

CLEVATECH INTRODUCES BOILER LIFTER

The Gas App UK Horror Show showcases some of the ‘finest’ work spotted by installers across the country. If you spot any masterpieces to rival these, please submit them to the good people at Gas App UK or email us: phpi@hamerville.co.uk

THE PLUMBER’S EXPANDING ROLE

The cost-of-living crisis appears far from over, meaning the topic of household bills remains at the top of the agenda for many people. Kevin Wellman, CEO at the Chartered Institute of Plumbing and Heating Engineering (CIPHE) discusses the vital role installers can play in helping their customers save money on water whilst also promoting system efficiency.

With energy prices predicted to continue as some of the highest ever known in the UK, many – if not most – people are searching for ways to cut their household costs. This presents an opportunity for plumbing and heating installers to provide added value for their domestic consumers.

Quick tips for cutting water use

The simplest way for consumers to lower water bills is to reduce usage. By doing so, not only will they save cash, but they can also have a beneficial environmental impact too. Some simple steps are:

● Taking showers instead of baths

● Using a dishwasher and washing machine only for full loads

● Turning bathroom taps off while brushing teeth or shaving

● Watering outdoor plants in the coolest part of the day (not an issue too many of us have to worry about in February!)

While these are all effective actions for limiting water user, thanks to technological innovation in the plumbing sector, there is even more that installers can do to support their customers.

Long-term solutions

Water-conserving technologies, from water saving toilets to low-flow showerheads, are being introduced to the market in abundance. So, when existing showers, taps, and toilet cisterns come to the end of their lives, homeowners should be

encouraged to consider more efficient replacements.

What must be kept front of mind, however, is that devices are not guaranteed to provide the desired savings if consumers do not know how best to use them. This is where installers can play an integral role in educating system users on best practice. Meanwhile, until systems and devices are updated, ongoing monitoring and services to improve the efficacy of current systems can be provided. A leaking tap can waste more than 60 litres of water each week, for example.

domestic properties. Preventative maintenance and the frequency of emergency calls, for instance, can spare the end user from having to replace the entire system at a high expense.

A full home maintenance service will cover water safety, heating, controls, hot and cold water services, above and below ground drainage, and renewable energy sources. To make sure, for instance, that the plumbing is in good condition, all systems require routine maintenance. It’s important to look out for degradation such as corrosion, as this can have adverse effects.

When implementing new technology into an existing system, it is also crucial to review pipe sizing and assess its suitability, rather than simply connecting to pipework already in situ. During the subsequent installation or future maintenance call outs, installers should continue to highlight and discuss issues with the customer.

Summary

Home health check

The CIPHE continues to endorse full system health checks for promoting system efficiency. From a water use perspective, regular inspections will guarantee that all parts are operating effectively and, in some cases, will identify possible upgrades to boost energy conservation. Additionally, a health check can help to extend the life of appliances, ultimately saving homeowners time and money. Installers should therefore emphasise the advantages when they attend

The installer’s role is fundamental to helping system users get the best from their technology. Through conversations with the customer, there can be a huge impact on domestic water use. This can have a relatively significant influence on water bills and energy usage at a time when many of us are feeling the pinch.

For more information on how consumers can lower their water energy bills, please visit: www.ciphe.org.uk/public/lowering -water-energy-bills/

The CIPHE continues to endorse full system health checks for promoting system efficiency.

ARMD BATTLES TOOL THEFTWITH NEW SMART ALARM

ARMD has launched the ARMD GUARD Smart Van Alarm, a ‘plug and play’ sensor designed to combat tool theft. The ARMD GUARD silently watches over your tools and in the event of a break-in the alarm triggers a phone call notification. This instant alert allows you to take immediate action by calling the police and catching them in the act while it locates and tracks your van, if it is stolen, with an inbuilt GPS. The company says that no technical knowledge is needed to set up the ARMD GUARD in the van; it has been developed to be a simple ‘plug and play’ installation in just two minutes.

Integration

Furthermore, it integrates with the ARMD App, so that all your tool inventory, security, insurance, tool and van location is all in one place. “When ARMD was

launched, we promised that smart technology would form part of our tool protection package and after rigorous testing with the trade we are delighted to fulfil that promise,” says Devin Chawda, Co-Founder of ARMD.

“The ARMD GUARD means the trade can now have total tool protection which includes dedicated tool insurance, the ARMD GUARD alarm, a tool inventory app and a deterrent van sticker from just £9.99 per month. These all work together to bring a superior layer of protection to your livelihood.”

Digital claims

If the worst does happen, ARMD can get you back to work with fast, self-service digital insurance claims. Recently an ARMD user who was a victim of tool theft was back on the tools within three days of the claim being made.

TAKE THE PHPISURVEY

“It is fair to say we have transformed the way tradespeople can protect their tools and protect their livelihoods,” continues Devin. “We believe the launch of our smart technology and the peace of mind it can bring to busy tradespeople has tipped the favour back towards the good guys in the ongoing battle against tool theft.”

For more information on ARMD’s total tool protection package

www.rdr.link/par021

Can you spare a few minutes to take the 2023 PHPI reader survey – and give yourself a chance of winning a Fernox TF1 Sigma with F1 & F3 (265ml).

NEEDS YOU!

PHPI is committed to providing you with the very best monthly magazine and digital offering in the sector. We want to ensure that our content continues to meet the needs and expectations of UK plumbers, heating engineers and installers – and to do so we need your help. We’re conducting our annual reader survey and would love to hear from you. We want to find out your views and opinions on both the title and the sector. And one lucky respondent will be drawn at random to receive a Fernox TF1 Sigma with F1 & F3 (265ml).

The ARMD GUARD means the trade can now have total tool protection which includes dedicated tool insurance

CARHARTT UK WORKWEAR

Carhartt, the authentic workwear brand founded in 1889 in Detroit, Michigan, is focusing on helping and protecting hard working tradespeople in the UK. The Carhartt workwear ranges from tough and comfortable work trousers, rugged and durable work jackets as well as fast drying and cooling work T-shirts to certified safety shoes and work boots. “UK tradespeople can rely on Carhartt to protect them while looking great out on site,” says Nick Poulson, UK Sales Manager. “Designed specifically for the tough construction site, our workwear is strong enough to get you through any working day, no matter how tough it is.”

For more information please www.rdr.link/par023

TESTO’S NEW RANGE OF COMPACT HVAC INSTRUMENTS

The new compact class range from Testo has been designed for the installation and maintenance of heating, air conditioning and ventilation systems, ensuring indoor air quality and comfort.

Amongst the new solutions are two new differential pressure measuring instruments - testo 512-1 and testo 512-2 - which can be used to measure low and high pressures quickly and precisely, when checking heating systems. The all-new testo 512 manometers offer users a reliable tool for pressure measurement in industrial applications or for checking filters and Pitot tube measurement on air conditioning and ventilation systems.

With the new temperature measuring instruments - testo 922, testo 925 and testo 110 (HACCP-compliant) and the large selection of probes (TE Type K, NTC, Pt100) - even extremely high and low temperatures can be measured precisely and easily in almost any medium. With the optional TopSafe, the instruments are protected against dust and water according to IP65.

Following measurement the results can be displayed quickly via the user-friendly testo Smart App. The testo Smart App provides support for all measurements, with intuitive measurement menus for all HVAC applications, fast configuration, tabular and graphical display of measured values, second screen function and uncomplicated documentation. The App can be downloaded free of charge from the App store and is regularly updated.

For more information please www.rdr.link/par022

AQUALISA MIAN SHOWER COLLECTION

Shower specialist Aqualisa has expanded its premium Mian shower collection with the introduction of six new models designed for the housebuilder, contract and hospitality sectors. With a choice of contemporary square or round styling, plus single outlet, dual outlet and bath shower mixer options, each model features a high quality chrome finish, brass body and metal handles with cool touch surface technology, and a temperature override for added safety.

The Mian range is fully compliant with Water Regulations Advisory Scheme (WRAS) quality criteria, and is backed by the Aqualisa five year guarantee on registration.

For more information please www.rdr.link/par024

RHINO ALUMINIUM ROOF RACK

Rhino Products have announced the release of what the company says is its fastest ever fitting roof rack – KammRack. An upgrade to its existing AluminiumRack product, the new KammRack has undergone a series of design improvements, adapting further to the modern commercial vehicle landscape.

As implied by the new name, the KammRack now benefits from the ultra-aerodynamic ‘Kamm’ teardrop bar profile, also used by Rhino in their new roof bar range. The newly improved aerodynamics are coupled with an aluminium full-width rear roller, and a quick fitting time, requiring only one person to install. Thanks to ‘click together’ side frames and a new side frame joining method, the company says it takes only 25 minutes for one person to fit.

For more information please www.rdr.link/par025

INTA HEAT PUMP FILTER

The IntaKlean HP Magnetic Air Source Heat Pump Filter, featuring the company’s direct multi-layered non-ferrous fine filter, has been designed to prevent costly and unnecessary system breakdowns caused by both magnetic and non-ferrous particulates in air source heat pump systems.

As well as separating magnetic debris and trapped air in circulating system fluid, IntaKlean HP also includes a direct filter which contains a multi layered stainless steel 300 micron fine gauze. The system debris is forced directly into the filter, breaking down the debris, which then precipitates to the base of the pot. The remaining magnetic debris is drawn to the centre of the filter and captured by the 11,000 gauss rare earth neodymium magnet. And, to avoid any confusion between models the product is colour-coded grey.

For more information please www.rdr.link/par026

BRISTAN LAUNCHES NEW BLACK SHOWERS RANGE

Bristan has added to its installer offer, a selection of showers in its new black finish. The new black finish will be available across four of Bristan’s core shower ranges: Prism, Cobalt, Buzz and Craze. It follows the rollout earlier this year of black finishes across a number of its existing bathroom and kitchen taps. Meena Mistry, Product Manager at Bristan, commented: “Our new black shower finishes are perfect for installers looking to offer a wider choice of taps and showers across contemporary finishes to compliment a modern bathroom.”

For more information please www.rdr.link/par027

PLAYTIME

PHPI takes you straight to the heart of the action, as we

round

up the latest industry

videos to keep your eyes busy. Just type in the rdr.link codes listed to watch… & don’t forget the popcorn!

WOMEN INSTALLERS TOGETHER 2023 event

Women Installers Together (WIT) started in 2017 as the only national event for women plumbers and heating engineers. It has since opened its arms to all skilled tradeswomen, women trainees and a growing group of male allies. 2022 saw the event make a post-COVID switch to a much bigger venue. London Metropolitan University will once again play host on July 4th this year. In this video, taken at last year’s event, you can get a flavour of the event.

To watch the video

www.rdr.link/par029

MASCOT Winter workwear

Low temperatures during the winter can pose a challenge for everyone working outside. Mascot has a large selection of weather-protective winter wear in the form of winter jackets, winter trousers and insulating underwear. All products are designed to be hardwearing, functional, and comfortable, providing freedom of movement while staying warm. Check out the company’s video on the features of its all-round lightweight underwear.

To watch the video… www.rdr.link/par028

PB PLUMBER

Life of a jobbing plumber

In this episode PB takes us on a recent call-out where a customer had reported a wet floor. PB runs through how he located the problem and completed the job in a very tight space in a cupboard. Later he explains how he tackled an odd sounding boiler by fixing the flue and in another case, how he resolved the problem of a leak from a boiler coming from a condensate trap.

To watch the video… www.rdr.link/par030