ABODE May 2023

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2023 HAA EDUCATION CONFERENCE & EXPO SPECIAL EDITION

Houston Apartment Association 4810 Westway Park Blvd.

Houston, Texas 77041

ABODE THE HOUSTON APARTMENT ASSOCIATION MAGAZINE

www.haaonline.org

May 2023

Featured Supplier ABODE • MAY 2023 • VOLUME 46, ISSUE 5

Booth #541/543

! o p x E G Center R N t a 8 1 y a Thursday, M

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Join our

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Featured Supplier Booth #143

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Featured Supplier Booth #914/915

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Featured Supplier Booth #409

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CONTENTS May 2023

ON THE COVER

FEATURES & PHOTOS

36

28 On the Scene – Photos from the HAA Volleyball Tournament.

Get Rooted in HAA – The 2023 Expo Committee and Committee Chair Joseph Rodriguez, GreenLogic Lighting & Electric, are excited for you to join our multifamily tree during the HAA Education Conference & Expo at NRG Center on May 18.

Meet the committee on Page 36. Learn more about the event itself starting on Pages 18 and 19. #GetRooted!

Cover photo by Mark Hiebert, Hiebert Photography

36 2023 Expo Committee – Meet your hosts for this year’s event.

38 Scan to Win – Learn more about our Featured Suppliers and how to win big money at this year’s Expo.

40 2023 Expo Exhibitors – A list of this year’s exhibiting supplier companies.

42 Employing Empathy – Practice employing more Purposeful Empathy and see how it starts to change how you see your workplace.

COLUMNS & MONTHLY UPDATES 7 President’s Corner – Get rooted in HAA. 8 Patron of the Month – Meet and support Craven Carpet.

9 Legislative Update – News from HAA’s Government Affairs.

11 It’s The Law – A pool rule checklist.

15 Resident Relations – A resident dispute is settled by the committee.

20 Calendar – HAA’s schedule of events for the coming months.

46 Culture Club – Create a culture of cooperation and collaboration.

26 NAA Update – The unintended consequences of rent control policies.

50 ChatGPT Prompt Cheat Sheet for the Rest of Us – Ready to get your nerd on?

60 Welcome Mat – Find out about the newest HAA members.

54 Mitigation Can Help – Learning to put your trust in competent mitigation services.

58 On the Scene – Photos from the ACES Luncheon.

72 On the Scene – Photos from NAA Advocate.

74 On the Scene – Photos from the March on Crime Luncheon.

76 On Site with ABODE – Take a closer look at another of HAA’s Honor Award-winning communities.

62 The Go-Getters – The recruiters branch out at their quarterly meeting.

66 The Ambassador ONE Society – Crawfish and Cornhole were the focus of the April meeting.

70 Portfolio Changes and In The News – Property updates and industry news clips from our members.

78 Index of Advertisers – See the supplier members who support this publication.

79 MarketLine – The latest area market numbers.

80 Back Page – News from around the community.

We welcome your comments. Email us at comm@haaonline.org.

www.haaonline.org

May 2023

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OFFICERS AND ASSOCIATION LEADERSHIP PRODUCT SERVICE COUNCIL OFFICERS GINA ERWIN President-Elect

LOYAL PROFFITT Vice President at Large – East

CANDIS MOHR, CAS President AAA Plumbers

RYAN TERRELL Vice President at Large – West

JOSEPH RODRIGUEZ, CAS Vice President Greenlogic Lighting & Electric

QUINTINA WILLIS Vice President at Large – North

DEBORAH DEROUEN, CAS Secretary PooPrints

HOWARD BOOKSTAFF General Counsel

TRACIE YODER Vice President at Large – South

BLAISE SPITALERI, CAS Treasurer Gemstar Construction Development

CASEY WATTS MORGAN CEO

CHRISTY RODRIGUEZ Immediate Past President

DEREK DEVRIES, CAS Immediate Past President

STEPHANIE GRAVES President

SHELLEY WATSON Secretary/Treasurer

BOARD OF DIRECTORS Mack Armstrong Julie Batche Kristen Becker John Boriack Jill Bounds Kyle Brown Tina Cavaco Terri Clifton Michelle Croasmun Deborah DeRouen Derek DeVries Scott Douglas Gina Erwin Tamara Foster Melissa Friend Diane Gilbert Monica Gracia Stephanie Graves Elizabeth Castro Gray Manu Gupta Clay Hicks Deborah Holcombe Karen Hefner Debbie Kelm Crystal Jackson Jacob Kunath Barby Lake David Lindley Betsy Marshall Joe Melton Kristin McLaughlin Candis Mohr Katy Myrick Carlos Neto Jenifer Paneral Angelee Kumar Parikh Mark Park Velissa Parmer Michelle Pawelek Loyal Proffitt Christy Rodriguez Joseph Rodriguez Kelly Scott Ingrid Schultz Corri Smith Penny Sprang Kelley Suess Debbie Sulzer Blaise Spitaleri Ryan Terrell Starla Turnbo Richard Wall Shelley Watson Richard Whatcott

Quintina Willis Tracie Yoder DIRECTORS EMERITUS Josh Allen Ken Bohan Gary Blumberg Kathy Clem Jack Dinerstein Jenard Gross Darlene Guidry Alison Hall David Hargrove Larry Hill Stacy Hunt Hap Hunnicutt David Jones Mel Kieke Mike Koch Dick LaMarche Cesar Lima Tim Myers P David Onanian Jackie Rhone John Ridgway Kim Small Eileen Subinsky Steve Sweet Kirk Tate Suan Tinsley H J Tollett, Jr. Pat Tollett Vic Vacek, Jr. Beth Van Winkle Jerry Winograd ADVISORY DIRECTORS Susan Alvarado Jeff Blevins Michelle Bridges Israel Garza Billy Griffin Valerie Lacy Stacy Lastovica Mary Lawler Laura Lestus Bruce McClenny Monica Morales Dean O’Kelley Tony Whitaker GENERAL COUNSEL EMERITUS Joe Bax

HONORARY LIFE MEMBERS Claude Arnold Kenn Brown Tina Cavaco Terri Clifton Kevin Fenn Diane Gilbert Anita Harrison Dwayne Henson Mike Koch Merry Mount Monette Reynolds Sherry Stevenson Kirk Tate Suan Tinsley Sonny Unverzagt Del Walmsley Nancé Wells H.P. Paul Young Jeanne Marie Zublin Dicks PATRON MEMBERS 1961 CSC ServiceWorks 1968 Century A/C Supply 1978 Houston Planned Energy Systems 1982 Cotton Commercial USA Inc. 1984 AAA Plumbers 1985 Gemstar Construction Development 1986 Craven Carpet 1987 Dixie Carpet Installations 1993 Hire Priority Staffing & Executive Search 1994 Camp Construction Services 1997 Apartments.com 1999 FSI Construction Inc.

PRODUCT SERVICE COUNCIL MEMBERS Susan Alvarado, CAS Century A/C Supply Chris Bell, CAS, Greenlogic Lighting & Electric Marivel Bownds, CAS, Valet Living Tammy Broadway, CAS American Fire Systems Shaun Callaway, CAS, Earthworks Brandon Coleman, CAS Cinema Anywhere Neal Conant, CAS, Gemstar Construction Development Sean Cunningham, CAS, Flooring Warehouse Deborah Derouen, CAS, PooPrints Derek DeVries, CAS Marcelino “Tito" Estrada, CAS One Source Realty Advisors Giovanna Gone, CAS, Century A/C Supply Dan James, CAS, Redevelopment Services Amanda Kelly, CAS, Brandt Electrical A/C & Heating Services Debra Knight, CAS, Comm-Fit

Stephanie Krop, CASe, Poolsure Liz Levins, CAS, Gemstar Construction Development Jim Martensen, CAS EPICHTX Construction Candis Mohr, CAS, AAA Plumbers Tracey Moore, CAS, Flooring Warehouse Karen Nelsen, CAS ALN Apartment Data Matthew Nunn, CAS, Capital Construction Doug Oehl, CAS, Flooring Warehouse Arely Pena, CAS The Liberty Group Nikki Sekunda, CAS, The Liberty Group Joseph Rodriguez, CAS, Greenlogic Lighting & Electric Blaise Spitaleri, CAS, Gemstar Construction Development Amber Whitaker, CAS FSI Construction

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ABODE MAY 2023 I VOLUME 46, ISSUE 5

Chief Executive Officer and Publisher CASEY WATTS MORGAN, MPP cmorgan@haaonline.org EDITORIAL AND DESIGN STAFF Director of Publications and Design DEBORAH NIX dnix@haaonline.org Communications Manager MADISON O’BAR mobar@haaonline.org ADVERTISING Vice President of Membership and Marketing AMANDA SHERBONDY, CAE asherbondy@haaonline.org CONTRIBUTING STAFF Chief Operating Officer SUSAN HINKLEY, CAE shinkley@haaonline.org Vice President of Government Affairs BRADLEY PEPPER bpepper@haaonline.org Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org Vice President of Education and Outreach LAUREN TURNER, CAE, CMP lturner@haaonline.org Director of Resident Relations MATILDE LUNA mluna@haaonline.org Director of Events and Meetings LAUREN RAGIN, CMP lragin@haaonline.org Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org Government Affairs Manager MADISON POLSTON mpolston@haaonline.org Membership and Marketing Manager KAYLON NEWCOMB knewcomb@haaonline.org Education & Outreach Manager CINDY DE LA RIVA cdelariva@haaonline.org Director of IT WILL ALFARO walfaro@haaonline.org PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES COMMITTEE Executive Nominating Fair Housing Ethics Finance ByLaws Past Presidents Council Multifamily Fire Safety Alliance Legislative Political Action Golf Century Club Strategic Outreach Education Advisory Leadership Development Community Outreach Product Service Council Expo Exhibitor Membership Ambassador ONE Society Independent Owners Connection Resident Relations A Resident Relations B Resident Relations Appeals HAF Fundraiser NEXT Property Awards

CHAIR Stephanie Graves Christy Rodriguez Mack Armstrong Michelle Pawelek Gary Blumberg Kyle Brown Kathy Clem

STAFF ADVISOR Casey Morgan Casey Morgan Casey Morgan Casey Morgan Casey Morgan Casey Morgan Casey Morgan

Elizabeth Castro-Gray Gina Erwin Stacy Hunt Starla Turnbo Blaise Spitaleri Shelley Watson Betsy Marshall Penny Sprang Kyle Brown Joe Melton Candis Mohr Joey Rodriguez Monica Gracia Matt Nunn Liz Levins Blaise Spitaleri

Bradley Pepper Bradley Pepper Bradley Pepper Madison Polston Madison Polston Lauren Turner Lauren Turner Lauren Turner Susan Hinkley Susan Hinkley Susan Hinkley Amanda Sherbondy Amanda Sherbondy

Elizabeth Castro-Gray Diane Totten Jana Gragg Darlene Guidry Stephanie Krop Brandon Coleman Monica Morales Susan Alvarado Norma Alvear Diane Gilbert

Amanda Sherbondy Amanda Sherbondy Matti Luna Matti Luna Matti Luna Lauren Ragin Lauren Ragin Tina DeFiore

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.

ABODE, MAY 2023, VOLUME 46, ISSUE 5 ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members.

Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2023 by HAA. Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

www.haaonline.org

May 2023

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SPONSOR MEMBERS These companies have generously supported the Houston Apartment Association with their sponsor membership.

Please give them careful consideration, whenever possible, in your business.

3BeeGuys Bee Removal A Affordable Services Co A.B.M. Commercial & Residential (DBA 1-800-Plumber+Air of Northwest Houston) A1 Appliance Plug AAA Staffing Ltd AAdvantage Laundry Systems ABC Supply ACM Contractors of Texas ACT Security Group Action Window Coverings Inc ACTIV Answer by Audio Images Adobe Floors Inc Adventure Playground Systems Inc Advocate Construction Inc Alcaraz Lawn Care Alexander-Rose Associates Inc All About Doody Pet Solutions LLC All American Mailboxes of Houston Inc All Dry Service ALN Apartment Data Alpha Patrol Officer Ambassador Services LLC The Ambrose Group America Outdoor Furniture American Fire Protection Group American Fire Systems Inc American Platinum Builders AmRent Andrews Myers PC The Apartments Concierge Apartment Lines ApartmentData From MRI Software Apex Multifamily AppFolio ASAP Personnel Inc Atlantis Exterior Cleaning Atom4 Security Camera AZP Multifamily B&G Construction Belfor Property Restoration Bell’s Laundries Bentley, Bratcher & Associates - PC Bettencourt Tax Advisors LLC BGE Inc/aka Brown & Gay Engineers Inc Bio-One Houston South BioTechs Crime & Trauma Scene Cleaning Black Tie Logistics Blue Heron Technologies LLC Blue Marlin Maintenance & Services BluSky Restoration Contractors Brady Chapman Holland & Assoc Brandt Adjusting Service LLC BrightView Landscape LLC Brown & Brown Lone Star Insurance Agency Inc BSI C3 Building Solutions Cano Electric Inc Capital Disaster Solutions CashFlow Pros LLC Centex Construction Century Fire Protection Houston Certified Apartment Staffing CFI Group Chadwell Supply Chicago Title Commercial Division Citi Fence & Concrete City Pups City Wide Facility Solutions Houston West Classic Same Day Blinds Clean & Green Solutions CNM Project Management LLC CoAdvantage Code Red Security Systems PLLC

Comfort Systems USA (South Central) Inc Comiskey Capital Insurance Agency Inc Commercial Fire Protection Construction ECO Services Contractors Inc Contratista Direct ControlByNet Cloud and Managed Video Surveillance Solutions Core 24/7 Restoration & Construction Core By KHI Restoration Core Multifamily Fabrication CORT Furniture CRE Business Solutions LLC Crowned Eagle Construction CSC Serviceworks Cypress Landscaping & Irrigation Inc D&G Quality Roofing Inc D&M Roofing DeNyse Companies Designs by Holmes DHI Commercial Roofing The Dick Law Firm DNM Contracting Inc Double Oak Erosion Dryer Vent Wizard of Humble Ecolo Environmental Inc Embark Services Emersyn Electrical Services LLC Encore Services TX, LLC EnviroSmart Multifamily Pest Solutions Epic Air Conditioning EPICHTX Construction ESI Fire & Security Inc Exo Edge Ezlo Innovation Fantastic Floors FASTSIGNS Missouri City Featherston Sign Partners FFH Inc DBA Liberty Builders Fiat Construction LLC Fidus Construction Services Finish Factory Inc Fire Reconstruction Inc Flavor Finish Resurfacing Frontier Waste Solutions fun abounds Gambit Construction Gateman Inc Get It Done Cleaning Service LLC Gifford Roofing Giordano Construction Inc Go-Staff Inc Graphic Stylus Promotional Products Great American Business Products Green City Security LLC Green Garbology Greenlogic Lighting & Electric Grindstone General Contracting GT Security Solutions Guardian Gutters Halo Doors Inc Hamilton-Steele Outdoor Accents Hard Works Valet Trash & Recycling Higginbotham Hive Technology Homeland Protective Services Inc Hoover Slovacek LLP HQ Contracting Hut Services LLC Industrial Disposal Supply Infinity Power Partners Infinity Roofing & Restoration Inner Loop Construction LLC Innovative Roofing Company Inc Insgroup J and B Carpet Services

J.P. Morin Company LLC JAK Environmental LLC Jenkins Restorations JLD Enterprises LLC Johnstone Supply Jonah Digital Agency Kathy Andrews Interiors Keylo Painting & Construction KONE Law Office of Ernie Garcia PLLC Leah McVeigh Design and Consulting LeasePal Inc Ledge Lounger Lee & Barrier Builders LLC The Legends Group LLC The Liberty Group Liftmaster Lights Out Production Company Lincoln Jacob Construction Lithotech Printed Products/ Forms Center Lopez Carpet Care & Painting LP Building Solutions: LouisianaPacific Corporation LVL Up Remodeling Maldonado Nursery & Landscaping Inc Marchand Lighting Masonry Solutions Inc Matrix Construction Services McMahan's Flooring Inc Men In Kilts Merk Electric Co Modern Pest Control Monge Contracting Group MPS Direct Mueller Water Conditioning Inc MVI Construction MX2 Commercial Paving National Renovations LLC DBA Repipe Specialists Inc NEI General Contracting Nelson Painting and Construction Norman Roofing and Construction NorthMarq Capital O’Conor Mason & Bone PC On Duty Tree and Landscape On Site Towing LLC OnCall Patrol LLC DBA Parking Pass.Com Orkin Pest Control Outdoor Elements Over the Top Roofing and Remodeling Pace Mechanical Services LLC Pack It Movers Parking Management Company/ PMC Towing Pasadena Insurance Agency Inc Paul Davis Greater Houston PCS Creative Surface LLC Perma Pier Foundation Repair The Phoenix Staffing Power Services of Texas Precision Safe Sidewalks LLC Pro Kleen Exterior Services Pro-Tex Contracting Group Professional Resurface LLC Property Guardians Pura Flo Corporation PuroClean Qira Inc Quatro Tax LLC Qwikkit RAM Construction Ram Jack Foundation Solutions Real Floors Inc Redevelopment Services Reliable Roofing of Texas Inc Reliant RENCON Rent Debt Automated Collection Services Inc

Rent.

Resia Construction LLC Resident IQ Residential Waste Service LLC Restoration 1 of Central Houston Revelation Windows & Doors REVS (Refuel Electric Vehicle Solutions) Roadrunner Restoration Company LLC Roosevelt General Contracting Roto-Rooter Services Co Rotolo Consultants Inc (RCI) RTC Restoration & Glass Inc SafeRent Solutions Saifee Signs & Graphics Saint Clair & Sons Inc Santos Contracting LLC Sayan Renovations and Construction Scoop Troop HTX SEAL Security Solutions LLC Secure Insurance Select Appliance Wholesale LLC Sergeant Fifty-Five Insurance ServiceMaster Recovery Management SERVPRO of Cypress Sherwin Williams Shipman Fire Protection Sign-Ups & Banners Signal of Houston Snappt South Central Electric LLC Southern Exposure Landscaping LLC Spectrum Brands State Patrol Services LLC Steward Trash Valet Service Stormwater Professionals Group Strata Roofing and Construction LLC Strategic Electrical Solutions Strategic Protection Solutions Structural Concrete Systems LLC Sunny Pressure Washing LLC Surface Experts Swain & Baldwin Insurance & Risk Management Swift Bunny Texas Apartment Pool Services Texas Concrete Professional Company Texas Engineered Roofing & General Contracting Texas GroundWorks Management Texas Landscape Group LLC Texas Southwest Floors Inc Texas Window Cleaning Co Inc Three Amigos Texas LLC Threshold Agency LLC Tpo Pros Roofing & Restoration TradeCon Industries Two Brothers Foundation Repair United Protective Services Urban Value Corner Store USA Heroes Coalition D/b/a USA Real Estate Professionals (USAREP) USA Patrol Division Valet Living VBM Waste LLC Vima Decor WASH Multifamily Laundry Systems Watermark Restoration and Construction Webb Pest Control Whitmans Contracting and Roofing Wilsonart LLC World Cinema Inc XXL Construction Inc

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Letter from the President

By STEPHANIE GRAVES, CAPS, CAM, IROP, 2023 HAA President

QUICK QUESTION: ARE YOU ROOTED IN HAA? This year, the theme for the HAA Education Conference & Expo is “Rooted in HAA.” HAA’s biggest event of the year is all about finding your network, exploring all that this industry has to offer and building stronger roots in the process. Consider your ROOTS in HAA. Who has fed your career and helped you to blossom and grow in this industry? Send them a shout out, or better yet, invite them to attend this year’s ROOTED Expo happening on May 18!

Credential holders get CE’s AND a discount on registration.

HAA has strong roots securing our organization, and this is the perfect opportunity for new and existing members to join our multifamily ‘tree’ of suppliers, owners, managers, builders, and volunteers in further growing our multifamily association. Houston has the largest local multifamily Expo in the country!

That is something to be proud of and to participate in. Not only is it the best in the galaxy, but our Expo connects suppliers and management teams to share information about products, trends and services that assist with property performance, revenue management resources, maintenance and renovation best practices all that help the bottom line. Plus, on the Expo floor you can participate in a cash giveaway by visiting HAA’s Featured Suppliers (See Page 38 for details). Who wouldn’t want to get rooted in that?

You all know how important education is to me and this year we have an amazing list of speakers coming to our Education Conference. We have also added two Spanish speaking courses to the conference this year! You can plan on hearing from Dr. Stevi Dawn covering Leadership Without a Title and Nelson Carcamo discussing Leading with Questions – The Most Underutilized Tool of the Leader for our early sessions. Then, you can top off your morning listening to Jesus Zepeda’s Industry Update or Beth Z talking about the Tech Tools for Serious Self Care. We finish the conference portion of the day with lunch and our Keynote. Don’t miss Slam Poet Andre Bradford speaking to all attendees about Kintsukuroi: On Empathy and Other Things.

Another opportunity happens after lunch when the Expo show floor opens. This time gives members the opportunity to branch out. Network with your peers and our awesome supplier exhibitors to find new products, new services, and most important, new friends in multifamily to grow with. You never know who you might meet or what new technology you might find to make your job and life a little easier!

www.haaexpo.org

Finally, I want to take a minute to recognize the tireless work that the Expo Committee does behind the scenes to execute an engaging show for our membership. This one day requires a yearlong commitment of planning and execution. They recruit and assist exhibitors, promote the show to attendees with on property visits and then work the event for HAA all along with all the stresses of working their own booths and jobs. This year the Expo Committee is made up of top-notch members who have dedicated so much time to HAA. I can’t wait to see their hard work come to life (I know they will be proudly representing in their florescent green EXPO shirts). So be sure to tell them THANK YOU! See them on the cover and meet them on Page 36.

I am asking all of you to SHOW UP and SHOW OUT for this year’s Education Conference and Expo and to get ROOTED IN HAA! You will thank me after hearing the best education this industry has to offer and engaging with HAA’s strongest network. I will see you there!

www.haaonline.org

May 2023

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These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

May Patron of the Month

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May 2023

Houston Planned Energy Systems

Apartments.com

HAA Member since 1978

HAA Member since 1997

Cotton Commercial USA Inc.

Gemstar Construction Development Inc.

HAA Member since 1982

Hire Priority Staffing & Executive Search

HAA Member since 1985

AAA Plumbers

HAA Member since 1993

HAA Member since 1984

CSC ServiceWorks

FSI Construction Inc.

HAA Member since 1961

HAA Member since 1999

Craven Carpet

Dixie Carpet Installations

HAA Member since 1986

HAA Member since 1987

Camp Construction Services

Century A/C Supply

HAA Member since 1994

HAA Member since 1968

www.haaonline.org

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Legislative Update By GINA ERWIN, HAA Legislative Chair, with BRADLEY PEPPER, Vice President of Government Affairs

CONSERVATION DISTRICTS City of Houston adopts ordinance to create six pilot districts.

LAST MONTH, the City of Houston Council adopted an ordinance that would allow for the creation of six pilot Conservation Districts for the neighborhoods of Independence Heights, Freedmen’s Town, Manchester/Magnolia Park, Pleasantville, Piney Point (not Piney Point Village) and Acres Homes.

In an effort to help protect and preserve the remaining historic resources and character of certain neighborhoods in the City that do not meet the threshold to be designated an Historic District, the Planning Department staff identified Conservation Districts as another historic preservation tool being used in other Texas cities.

According to the City of Houston, a Conservation District is an area supported by property owners and designated by City Council in which certain development standards are established to preserve and protect a community’s character and recognize its heritage. The established standards are tailored to each district according to the area’s character and needs, based on extensive community input.

Working with the city, requirements will be established by the residents and owners who live and own property within a proposed district.

Each district may look different depending on the cultural importance found in the community. A district may adopt some or all of these standards: • Building height or number of stories • Building size and massing (general shape and form of the structure) • Front-facing building features • Lot size and coverage • Front and side building setbacks • Off-street parking and yard parking • Roof line and pitch • Paving and hardscape covering • General site planning (location of primary and ancillary structures) • Architectural style and detailing • Urban architectural character • Garage entrance location • Fences and walls • Building relocation and demolitions • Alterations to existing structures www.haaonline.org

These districts will only require 51%, as opposed to 67% for Historic Districts, of property owner support to move forward. However, unless there is 100% support from property owners, 75% of the City Council members must approve the creation of the district.

As initially drafted, this ordinance would have applied city wide and allowed for districts to be proposed virtually anywhere throughout the city. HAA worked with the city and stakeholder partners to limit the ordinance to only these six pilot areas.

It is also important to note that the ordinance does not create any Conservation Districts at this time but authorizes the Planning and Development Department to move forward with these selected communities to continue public engagement, evaluate options and begin the district creation process.

Unlike Historic Districts, which can continue to be established if they meet the criteria, there can be no additional Conservation Districts considered without a new ordinance being drafted and adopted.

Also of note, there are two bills in the legislature that would allow property owners an opt out of being included in a conservation district. SB 2147 by Senator Joan Huffman (R-Houston) and HB 4057 by Representative Mano DeAyala (RHouston) would afford property owners in a conservation district the same right found in state law for newly created deed restrictions by providing for a one-year time period to opt out of the conservation district.

City of Houston Water Rate Increases In 2021, the City of Houston reached a lawsuit settlement regarding the state of its sewer system. As part of the agreement, the city is required to invest $3 billion in upgrades over the next five years. To fulfill this financial obligation, the City of Houston will implement a series of rate increases every April until 2026. As a result, the second increase just commenced on April 1, 2023.

This year, the rates for water and sewer serv-

ices will go up by 9.2%, affecting all customers in Houston. To help residents understand the increase, HAA has developed a flyer that can be distributed among your properties. It is available in English and Spanish and there is a blank space included in the flyers for any interested member companies to add their organization’s logo. For any questions or additional information, please contact HAA Government Affairs at bpepper@haaonline.org or 713-595-0302.

Texas Legislative Session Enters Its Last Month The Texas Legislature will adjourn Sine Die on May 29 and as the last month progresses, our elected officials in Austin will encounter several constitutionally required deadlines that are intended to kill bills rather than pass them.

The last day to consider House Bills on “second reading” will be Thursday, May 11. All bills must be heard three times, with the second and third readings being voted on. If a bill has not been passed on second reading by midnight on May 11, it will be dead and the author can then look to attach it to another bill that is still moving or in most cases, put it in a folder and wait for the next session.

The last day for the House to consider Senate bills on second reading will be on May 23rd. The same fate will await any Senate bills not passed by midnight on the 23rd.

TAA/HAA Supported Legislation While property taxes have a dramatic impact on the industry and continue to be a top priority in both TAA and HAA’s advocacy efforts, there are two pieces of legislation that we are actively pushing.

House Bill 2035 by Rep. Shelby Slawson/Senate Bill 986 by Senator Brandon Creighton: The eviction process should be uniform across Texas. A patchwork of local requirements creates confusion and unintended consequences. Justices of the Peace follow state law and court rules / See Legislative, Page 77 May 2023

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Featured Supplier Booth #532

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It’s the Law By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

POOL RULE CHECKLIST

Here is a checklist of some of the rules relating to signage, safety and emergency summoning.

WARM WEATHER: Kids out of school.

It’s summertime! You have a beautiful pool in your community and residents, occupants and guests want to play!

You’re looking forward to a great summer.

However, with the opening of pool season, you are concerned about potential issues regarding pool safety. You wonder what the state requires regarding signage and telephones. Let’s take a look.

Section 265.190 of the Texas Administrative Code contains the Texas Department of Health rules regarding swimming pools. This section addresses a number of safety features in pools and spas including requirements for: (i) safety rope and float lines and floor markings; (ii) depth markers; (iii) “NO DIVING” markers and symbols; (iv) signage; (v) rescue equipment; (vi) emergency summoning devices; (vii) and lighting. Of note are the sections relating to signage and summoning devices.

Letter and Symbol Size

Required Pool Signs “WARNING-NO LIFEGUARD ON DUTY” (Where no lifeguard required or provided.)

4 inches

“NO DIVING” and International no diving symbol (Where no lifeguard required or provided.)

4 inches

“IN CASE OF EMERGENCY, DIAL 911”

4 inches

Precise Location of the Pool on or with the Emergency Phone (address, or directions, or GPS location, or building number, as appropriate)

Minimum 1-inch

Hours of Operation

Minimum 1-inch

Directions to and Location of Emergency Phone if Phone Not Visible in Pool Yard

Minimum 2-inches

Where should signs be located? (§265.190(f)(1-3)) Signs must be in the pool yard, securely mounted, and readily visible to the pool user and must be posted within the pool yard unless otherwise stated in the rules.

Sign panels must be durable for weather conditions and the message surface must be clean and smooth and readily accept paint or precut lettering adhesives. Theming or artwork applied to signs must not invade the message panel and signs must have a distinct border.

Maximum User Load Limit

Minimum 2-inches

“PETS IN THE POOL ARE PROHIBITED”

Minimum 2-inches

“DO NOT SWIM IF YOU HAVE BEEN ILL WITH DIARRHEA WITHIN THE PAST 2 WEEKS”

Minimum 2-inches

“CHANGING DIAPERS WITHIN 6 FEET OF THE POOL IS PROHIBITED”

Minimum 2-inches

“GLASS ITEMS NOT ALLOWED IN THE POOL YARD”

Minimum 2-inches

Can you have more than one sign that gives the required message? (§265.190(f)(4)) Yes. Multiple signs may be used, or messages may be combined on one sign.

“PERSONS UNDER THE AGE OF 14 MUST NOT BE IN THE POOL WITHOUT ADULT SUPERVISION”

Minimum 2-inches

“EXTENDED BREATH HOLDING ACTIVITIES ARE DANGEROUS AND PROHIBITED”

Minimum 2-inches

What are the signage requirements for pools? (§265.190(f)(5 and 7)) The rules provide that safety signs for pools constructed on or after the effective date of the rules (January 1, 2023) or safety signs that are replaced at pools constructed before the www.haaonline.org

effective date must contain the information on the previous page (with the letter and symbol size indicated).

Variations of language of the required safety signs are allowed if the language of the

sign is substantially equivalent to the language in the table and if local regulatory officials that regulate swimming pools and spas approve the variations before the sign is posted in the pool yard.

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Do the signs have to be in any languages other than English? (§265.190(f)(6)) In areas of Texas where the majority of residents are non-English speaking, in addition to signs in English, signs and other written warnings or information required by the rules may be posted in the predominant language. Since this is not required, English would be appropriate.

What rescue equipment is required by the pool? (§265.190(g)) A pool must have at least one ring buoy with throwing rope and a reaching pole for every 2,000 square feet of pool surface area up to 6,000 square feet. If the pool has over 6,000 square feet of surface area an additional ring buoy, throw rope, and reaching pole must be provided for each additional 4,000 square feet of surface area or fraction thereof. The reaching poles and ring buoys with rope must be visible and readily accessible from all areas of the pool yard.

The reaching pole must be light, strong, nontelescoping, and at least 12 feet long. The pole must be constructed of fiberglass or other material that does not conduct electricity and must have a body hook or shepherd’s crook with blunted ends attached.

The throwing rope must be 1/4-inch to 3/8inch in diameter, with a length at least two-thirds

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Letter and Symbol Size

Required Spa Signs “WARNING – NO LIFEGUARD ON DUTY” (if no lifeguard is provided or required)

4 inches

“DO NOT USE THE SPA IF THE WATER TEMPERATURE IS ABOVE 104 DEGREES FAHRENHEIT”

Minimum 1-inch

Maximum User Load

Minimum 1-inch

Location of the Nearest emergency phone or device.

Minimum 2-inches

EMERGENCY SPA SHUTOFF

Minimum 2-inches

“DO NOT SWIM IF YOU HAVE BEEN ILL WITH DIARRHEA WITHIN THE PAST 2 WEEKS”

Minimum 2-inches

“PERSONS UNDER THE AGE OF 14 MUST NOT BE IN THE SPA WITHOUT ADULT SUPERVISION”

Minimum 2-inches

“PETS IN THE SPA ARE PROHIBITED"

Minimum 2-inches

the maximum width of the pool. The USCG-approved ring buoy, maximum 24-inches in diameter, must be attached to the throwing rope.

What are the safety requirements for spas? (§265.190(h)(1)) / See Law, Page 75

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Featured Supplier Booth #815

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Featured Supplier Booth #439

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Resident Relations from the RESIDENT RELATIONS COMMITTEE

REFUND REBUTTAL

An applicant files a complaint after being denied approval and not refunded his deposit.

A RESIDENT FILED a complaint with the Houston Apartment Association to dispute a property’s decision to keep his security deposit after denying his rental application. The resident completed an application and paid a $150 security deposit on March 2. On March 20 he was contacted by the property informing him that his application was not approved and the deposit was nonrefundable.

HAA reached out to the apartment property to pass along the information and that response was forwarded to the resident. Enclosed in the management’s response were copies of the lease, application and receipt of security deposit from the applicant. The property explained that they tried to reach out to the applicant on different occasions for more information for his rental application, but after

www.haaonline.org

several tries, canceled his application on March 20, 18 days after being submitted.

The case was heard during a Resident Relations Committee meeting. The committee decided in favor of the resident because the apartment property wasn’t able to receive rental verification for the applicant. The committee also noted that on the TAA application it states “if we do not approve your application within seven days after the date we received a completed application, your application will be considered disapproved.” Because management waited 18 days, they are to refund the applicant his $150 security deposit.

The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by

both the resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records.

When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final.

If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance.

Renters can be referred to HAA to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m. Residents can also be directed online to www.haaonline.org/renters.

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The Honors are back June 29!

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Take a few minutes and recognize your superstars!

The deadline for individual nominations is Friday, May 26.

Visit www.haaonline.org/nominate

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Featured Supplier Booth #7/8/9

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join the multifamily tree

may 18, 2023 nrg center • hall c

www.haaexpo.org Show Schedule:

Education Sessions (paid attendees only) 8:30 a.m. – Registration opens 8:30 a.m. to 1 p.m. – Credential Corner open (second floor) 9:30 a.m. to 10:20 a.m. – Education Sessions (English & Spanish – Concurrent Sessions) 10:30 a.m. to 11:20 a.m. – Education Sessions (English & Spanish – Concurrent Sessions) 11:30 a.m. to 1 p.m. – Keynote Speaker & Luncheon

Expo (free for management company personnel) 1 p.m. to 5 p.m. – Expo opens, Hall C to all attendees 3:45 p.m. – 1st Featured Supplier Contest $1,500 Winner drawn and announced 4:45 p.m. – 2nd Featured Supplier Contest $1,500 Winner drawn and announced 5 p.m. – Expo closes

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Thanks Sponsors:

Show Schedule:

Lanyards: Chadwell Supply

Education Sessions:

Education Conference Breakfast: Clozzits Crowned Eagle Construction

(paid attendees only)

Education Conference Leadership Sessions: Century Air Conditioning Supply Massey Services Inc. Education Conference Spanish Sessions: AAA Plumbers American Fire Systems Keynote Luncheon: EPICHTX Construction Credential Corner: Core Multifamily Fabrication Grand Entrance: EPICHTX Construction Aisle Signs: Ameristar Screen & Glass Best Plumbing Encore Services TX Flooring Warehouse Greenlogic Lighting & Electric Jenkins Restorations Lowe’s Pro Supply Massey Services Inc. Bars: ATI Restoration Matrix Construction Services Hand Sanitizer Stations: Ameristar Screen & Glass Lowe’s Pro Supply Mobile Device Charging Stations: G.O. Plumbing Services Jenkins Restorations Roaming Photobooth: Massey Services Inc Poolsure

Dawn

Price: $150 by April 18/$175 after April 18 NAA Credential Holders $120

8:30 a.m. – Registration opens 8:30 a.m. to 1 p.m. – Credential Corner open (second floor) Get “Rooted” in HAA and earn your credential today! Accredited through the National Apartment Association (NAA), these credentials show your true commitment to your career.

Come learn about the six different credential programs we offer and the opportunity to receive an education grant for a program.

8:30 a.m. to 9:30 a.m. – Breakfast 9:30 a.m. to 10:20 a.m.– Two Concurrent Leadership Sessions: English Session: Leadership Without a Title with Dr. Stevi Dawn

English Session: Tech Tools For Serious Self Care with Beth Z Discover easy tools that help you organize your day and manage your life. In the insanity of today’s world, you're busier than ever with deals, kids, health checks, high stress and exhaustion. Even though you're being pulled in every direction by everyone and everything, if you don't take time to keep your head on straight, you won't be able to be the leader you are. Join Your Nerdy Best Friend, author/speaker Beth Z, for a nerd's take on selfcare. Using today's technology, you can integrate tools and apps into your routine that will help you get more work done in less time. Discover resources to help you overcome the crippling effects of stress and overwork. And best of all, Beth Z's tools are free or darn cheap.

11:30 a.m. to 1 p.m. – Lunch

Even when we do not have the title or the power, we are still leaders in our work. Being a leader means understanding the VIP skills that leaders use daily. We call these Very Impactful Practices.

Think of it as 8 things you can do every day to establish your leadership brand. Whether it’s learning how to communicate a message effectively or managing conflict in a positive way, these leadership skills create success regardless of your level.

It is not about being the boss. It’s about influencing people towards a shared goal. You must lead yourself, before you can lead others.

Spanish Session: Leading with Questions – The Most Underutilized Tool of the Leader with Nelson Cárcamo Nelson’s goal is to develop the individual’s ability to influence others so they can achieve exceptional results, not only in their professional career or function but also in other areas. Together we will raise the current level of motivation, personal commitment, and accountability and inspire them to be leaders with high-impact results by eliminating the barriers of mental and operational paradigms.

10:30 a.m. to 11:20 a.m. – Two Concurrent General Sessions: Spanish Session: Industry Update with Jesus Zepeda Learn, share, and interact with Regional

Cárcamo

Maintenance Manager Jesus Zepeda from Camden. This program will focus on upcoming changes to three key areas including HVAC changes, pool safety, emergency preparedness, and more.

Zepeda

Noon to 1 p.m. – Keynote Speaker Kintsukuroi: On Empathy and Other Things with S.C. Says (a.k.a. slam poet Andre Bradford) The overall mission of the programming will be to provide attendees with a new lens, using slam poetry, with which to view Purposeful Empathy as well as help them truly understand the value and power of story, and how vital it is to seek a deeper understanding of the people around us to create a welcoming community and living experience.

Kintsukuroi means to call attention to the lines made by time and rough use; these aren't a source of shame. This practice—also known as kintsukuroi, which literally means gold mending—emphasizes the beauty and utility of breaks and imperfections.

Expo: (free for management company personnel)

1 p.m. to 5 p.m. – Expo opens, Hall C to all attendees 3:45 p.m. – 1st Featured Supplier Contest $1,500 Winner drawn and announced 4:45 p.m. – 2nd Featured Supplier Contest $1,500 Winner drawn and announced 5 p.m. – Expo closes

Beth Z

S.C Says

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MAY S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

Calendar HAA Education, Events and Meetings SCHEDULE

MAY 2 PAC Steering Committee Meeting Tuesday, May 2 Noon to 1 p.m.

3 New Supplier Orientation Wednesday, May 3 10 a.m. to 11 a.m.

Via Zoom All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits.

Ambassador ONE Society Meeting Wednesday, May 3 3:30 p.m. to 5:30 p.m.

Kirby Icehouse Memorial 1015 Gessner Road Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. Supplier members only.

is a joint effort by the Houston Police Department and HAA. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties.

Please direct questions to officer L. Tram at loc.tram@houstonpolice.org.

Sponsored by BG Multifamily and Watermark Construction

5 Sports Challenge Friday, May 5 8 a.m. to 2 p.m.

Bear Creek Soccer Fields War Memorial Drive and Clay Road. Register at www.haaonline.org/sportschallenge.

Sponsored by AAA Plumbers, AAffordable Roofing, American Fire Systems, Apple Termite and Pest Control, Apartments.com, HD Supply, Hire Priority, Precision Appliance Leasing, Rasa Floors, Real Floors Inc, Surface Experts, The Liberty Group

9

4 Legal Lowdown Thursday, May 4 3 p.m. to 4 p.m.

Via Zoom Sponsored by Texas Southwest Floors Blue Star Program Thursday, May 4 7:30 a.m. to 3:30 p.m.

The Blue Star Certification Program

Avenues: Technology Row - 2 Excel Intermediate (102) with Julie Hartman, B2G Victory Tuesday, May 9 9 a.m. to 12:30 p.m.

Go beyond the basics and master Microsoft Excel and many of its powerful features. See Page 23 for details.

Sponsored by ALN Apartment Data

10 Resident Relations Committee A Meeting Wednesday, May 10 2 p.m.

Via Zoom

11 Certified Pool Operators (English) Wednesday, May 10 to Thursday Thursday, May 11 Dispel the myths in pool care and tremendously reduce chemical expenses while extending the life of your pool. Successful completion of this exam offers apartment industry personnel a five year certification from the Pool & Hot Tub Alliance (formerly NSPF).

Visit www.haaonline.org for details.

18 HAA Board of Directors Meeting Thursday, May 18 10:30 a.m.

NRG Center Sponsored by SafeRent Solutions Featured Event HAA 2023 Education Conference and Expo Thursday, May 18 9 a.m. to 5 p.m.

NRG Center, Hall C Get rooted in HAA. Join the multifamily tree for the largest local apartment association expo in the country. See Pages 18 and 19 for details and sponsors.

23 Pasadena Region Meeting Tuesday, May 23

JUNE S M T

W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

11 a.m. to 1 p.m.

Registration starts at 11 a.m. The program and lunch begin at 11:30 a.m.

This event is open to onsite personnel and management only. This event is free, but we kindly ask you to RSVP yourself and/or team members. More information to come. Visit www.haaonline.org/ outreach meetings for up-to-date information. Contact education@haaonline.org to RSVP. Sponsored by Magna Pest Solutions

24 Avenues: Marketing Place - 2 Video, Video, Video: The best ways to use video for marketing, leasing, and communication with Lisa Trosien, ApartmentExpert.com Wednesday, May 24 9:00 a.m. to Noon The best ways to use video for marketing, leasing and communication.

See Page 23 for details., Sponsored by AAA Plumbers HAA Offices Closed Monday, May 29 HAA offices will be closed in observance of Memorial Day. NEXT Breakfast Wednesday, May 31 8:30 a.m. to 10 a.m.

This niche group within HAA is dedicated to the networking and professional development needs of HAA young professionals.

Visit www.haaonline.org/next and see Page 24 for details.

Sponsored by American Fire Systems and Rent.

Did they pay their rent?

Rental Credit Reporting (RCR) was established in 1977 to solve screening problems the Houston Apartment Association founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region. The Houston Apartment Association and SafeRent are partnered to expand RCR and include numerous searches in one bundled report with immediate and unlimited inquiry access.

To learn more and subscribe, call RCR at 713-595-0300, email rcr@haaonline.org or visit www.haaonline.org.

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calendar pg 20,21 may.qxp_Layout 1 4/14/23 9:04 AM Page 2

Please note that dates and times are subject to change. Check the calendars at www.haaonline.org/events for the most up-to-date information.

JUNE 1 Legal Lowdown Thursday, June 1 3 p.m. to 4 p.m.

Via Zoom Sponsored by Texas Southwest Floors

7 New Supplier Orientation Wednesday, June 7 10 a.m. to 11 a.m.

Via Zoom All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits.

Ambassador ONE Society Wednesday, June 7 3:30 p.m. to 5:30 Kirby Ice House Memorial 1015 Gessner Road Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. Supplier members only.

13 Katy Region Meeting Tuesday, June 13 11 a.m. to 1 p.m.

Registration starts at 11 a.m. The program and lunch begin at 11:30 a.m.

This event is open to onsite personnel and management only. This event is free, but we kindly ask you to RSVP yourself and/or team members. More information to come. Visit www.haaonline.org/ outreach meetings for up-to-date information. Contact education@haaonline.org to RSVP.

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Avenues: Leadership Lane - 1 The Persuasive Leader Workshop: How to Lead Your People to Their Highest Results with Rommel Anacan Wednesday, June 14 9 a.m. to Noon See Page 22 for details.

Sponsored by Best Plumbing

HAA PAC Luncheon Tuesday, June 20 11 a.m. to 1:p.m.

Contact Madison at mpolston@haaonline.org. for details.

Sponsored by ALN Apartment Data

2023 Legal Seminar Thursday, June 29 9 a.m. to Noon HAA 4810 Westway Park Blvd.

Contact education@haaonline.org for details.

Sponsored by PooPrints and Cinema Anywhere

Resident Relations Committee B Meeting Wednesday, June 14 2 p.m. to 4 p.m.

Via Zoom

15 Blood Drive Thursday, June 15 9 a.m. to 1:30 p.m.

The Gulf Coast Regional Blood Center will be set up at HAA for the drive. Sign up online at www.giveblood.org or contact Susan at shinkley@haaonline.org for details.

Go-Getter Meeting Thursday, June 15 4:00 p.m. to 6:00 p.m.

El Tiempo, Gessner See Page 62 for details.

Sponsored by Blue Ox Moving & Storage and EPICHTX Construction

16 ACES Luncheon Friday, June 16 11:30 a.m. to 1:30 p.m.

Location TBA ACES is open to supervisors and executive-level multifamily professionals. Contact education@haaoline.org for details.

Sponsored by Best Plumbing and Texas Apartment Pool Services

19 HAA Offices Closed Monday, June 19 HAA offices closed for Juneteenth

21 Avenues: Maintenance Blvd - 1 How to Create Win-Win Scopes, Bids, and Contracts with Chris King-Dye, Full House Marketing Wednesday, June 21 9 a.m. to Noon See Page 22 for details.

Sponsored by Century Air Conditioning Supply Leadership Lyceum Wednesday, June 21 Noon p.m. to 2 p.m. contact Susan at shinkley@haaonline.org for details.

Featured Event Honors Awards Thursday, June 29 6 p.m. to 9 p.m.

Hilton Americas Houston 1600 Lamar Street, 77010 Join us as we honor and celebrate the multifamily industry's finest professionals and properties, as well as recent NAA credential holders. For more information and to register, visit www.haaonline.org/events.

22 IROC Breakfast Thursday, June 22 8 a.m. to 10 a.m.

Contact education@haaonline.org for details.

Sponsored by Crowned Eagle Construction Sponsorship 101 Thursday, June 22 2:30 p.m. to 3:00 p.m.

Sponsorship Auction Thursday, June 22 3 p.m. to 5:30 p.m.

Supplier partners can purchase sponsorhips for upcoming HAA meetings and events. Contact asherbondy@haaonline.org for details.

28 Leasing 101 Tuesday, June 27 through Wednesday, June 28 9 a.m. to 4 p.m.

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room.

Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar. www.haaonline.org

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Follow a road that fits your career journey with Avenues.

gy Track!

New Technolo tent featuring Plus updated con the top industry speakers

Technology ROW

Marketing PL

Sponsored by

Leadership LN The Avenues series of seminars feature some of the best nationally-acclaimed speakers in the industry with learning sessions for every level of multifamily professional.

Maintenance BLVD Annual Property Subscriptions are available with unlimited attendance for all on-site property staff to attend all sessions at a discounted price.

• Fewer than 200 units: $199/year • 200-350 units: $399/year • More than 350 units: $499/year Three (3) CEC credits awarded per session.

Look for the class schedule at www.haaonline.org for details.

Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org.

Need

Individual se just one semin ss a person, a re ions are priced at only r? al steal for q $ uality educa 60 per tion!

Main ST

Avenues: Main Street - 2 July 18 Why Ya' Gotta Be So Mean? Dealing with angry residents with Lisa Trosien, ApartmentExpert.com

Avenues: Maintenance Blvd - 1 June 21 How to Create Win-Win Scopes, Bids, and Contracts with Chris King-Dye, Full House Marketing

Avenues: Leadership Lane – 2 June 14 The Persuasive Leader Workshop: How to Lead Your People to Their Highest Results with Rommel Anacan

Avenues: Main Street - 3 November 15 Apathy To Empathy: 4 Methods to Cure Fatigue & Bring the Compassion Back with Amy Kosnikowski Dilisio

Avenues: Maintenance Blvd - 2 October 4 Trends in Maintenance - Personnel, Service, Technology and Tools with Mark Cukro, Plus One Inc. Service Team Training

Avenues: Leadership Lane - 3 September 20 Next Level Leadership with Debbie Phillips

Avenues: Maintenance Blvd - 3 October 19 As the Apartment Turns- Preventing Soap Opera Drama in your Apartment Turn Program with Chris King-Dye, Full House Marketing

Avenues: Marketing Place - 2 May 24 Video, Video, Video: The best ways to use video for marketing, leasing, and communication with Lisa Trosien, ApartmentExpert.com Avenues: Marketing Place - 3 October 11 Say YES to the Address with Leah Brewer, Full House Training

Avenues: Technology Row - 2 May 9 Excel Intermediate (102) with Julie Hartman, B2G Victory Avenues: Technology Row - 1 June 7 Excel Basics with Julie Hartman, B2G Victory Avenues: Technology Row - 2 July 11 Excel Intermediate (102) with Julie Hartman, B2G Victory Avenues: Technology Row - 3 August 16 Microsoft Training (Teams, Outlook, and Office) with Julie Hartman, B2G Victory

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Featured Supplier Booth #920/921

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g n i d a e L y a W e th

For the first time in the Houston Apartment Association’s history, our 2023 HAA executive officers are all women leaders! Join HAA NEXT as these industry veterans share advice and lessons learned in their careers within the multifamily industry. Let these mentors give you ideas for climbing the stairway to success.

Panelists include (from top): • President Stephanie Graves, Q10 Property Advisors • Immediate Past President Christy Rodriguez, Judwin Properties • President-Elect Gina Erwin, GWR Management • Secretary/Treasurer Shelley Watson, The Morgan Group • Product Service Council President Candis Mohr, AAA Plumbers

NEXT Professional Breakfast Wednesday, May 31 8:30 a.m. to 9 a.m. – Networking 9 a.m. to 10 a.m. – Program Program Fee: $25 Register online at www.haaonline.org/events

Sponsored by American Fire Systems and Rent.

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Featured Supplier Booth #325

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Industry Update from the NATIONAL APARTMENT ASSOCIATION

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Featured Supplier Booth #332/334

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Volleyball Tournament Friday, March 24 at District 249 Thank you to our generous sponsors: Court Sponsors: Chadwell Supply. and Matrix Construction Lunch Sponsors: American Fire Systems and BlueLine Construction & Remodel Snack Sponsor: SafeRent Solutions

HAA members braved the rain and hit the courts to volley with HAA! 1. First Place Team: La Salle Landscaping, champions for the seventh year running 2. Second Place Team: Central Renovation Solutions 3. Third Place Team: RPM Living. For more photos, visit www.haaonline.org.

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Volleyball Tournament

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Volleyball Tournament

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Featured Supplier Booth #403

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On the Scene Photos by MARK HIEBERT, Hiebert Photography HAA Volleyball Tournament

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Featured Supplier Booth #521

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Welcome from the 2023 Expo Committee In front: Expo Committee Chair Joseph Rodriguez, GreenLogic Lighting & Electric From bottom, first row: Sara Hinson, Allied Orion Group Marilyn Rivero, First Onsite Restoration Deborah DeRouen, PooPrints Susan Alvarado, Century Air Conditioning Supply Ruha Vohra , Veritas Equity Management Arely Pena, The Liberty Group Second row: Angie Aversa, The Liberty Group Liz Levins, Gemstar Construction Development Inc. Tammy Broadway, American Fire Systems Inc. Emily Jones, SYNC Residential Victoria Tiemann, Redi Carpet Sales of Houston Emily Frost, SYNC Residential Brooke Kirkpatrick, Rent.

Candis Mohr, AAA Plumbers Tracey Moore, Flooring Warehouse Nicole Aldrich, GWR Management Ryan Weis, Crestmark Construction Services Amanda Kelly, Brandt Electrical A/C & Heating Amanda Walker, Q10 Property Advisors Anita Alberger, Respage

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Third row: Kathy Motis, Greystar Debra Knight, Comm-Fit Shaun Callaway, Earthworks Inc. Kelsey Callaway, PooPrints Monica Gracia, DayRise Residential Valerie Lacy, Cushman & Wakefield Carina Bryars, Greystar Matthew Nunn, Capital Construction Phillip Price , HD Supply Multifamily Tito Estrada, One Source Realty Advisors Fourth row: Blaise Spitaleri, Gemstar Construction Development Inc. Jim Martensen, EPICHTX Construction

In the tree: Xochitl Flores, Church Pool Services Not pictured: Marivel Bownds, Valet Living Derek DeVries Erica Janke, Jetty Services LLC Liz Macias, Tarantino Properties Inc. Andrew Najar, Keener Management LLC Natalie Spratt, Mosaic Residential

www.haaonline.org

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Featured Supplier Booth #438/440

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Scan to Win!

the money tree is real!

Visit the Expo Featured Suppliers for TWO chances to win $1,500!

Start your tour of the expo floor and visit the HAA Featured Suppliers as they show off their products and services. While you’re at it, you can earn three chances to win $1,500 on the day of the show! At the very least, you could find a new supplier partner while you play!

Here's how it works: Register to play the contest by scanning the QR code to download the ScanHunt game application.

Play the game on your smart device! o Scan the QR code displayed at each booth. o Visit AT LEAST 12 of the 24 booths to earn 120 points for ONE raffle ticket. o Visit 18 of the 24 booths to earn 180 points for TWO raffle tickets. o Visit all 24 booths to earn 240 points for THREE raffle tickets. o Drawing will be held at the times listed below.

Get your raffle tickets! Once you have completed your visits, show your digital score card to an HAA Staff member at the HAA booth at the back of the hall to receive your raffle ticket(s).

(This is NOT a timed contest. Completing the games earlier does not determine the drawing winner.)

Drawing times: o Scan to Win Drawing #1: 3:45 p.m. o Scan to Win Drawing #2: 4:45 p.m.

Winners must be present to win and will be announced over the PA system at the HAA booth located at the back of the hall at the times indicated above.

No purchase necessary.

MANAGEMENT ATTENDEES ONLY.

Featured Supplier Look for this logo in advertising and at participating exhibitor booths at the Expo

Participating Featured Suppliers: In booth order: Brandt Electrical A/C & Heating Services - 7/8/9 Three Amigos Texas - 132 SafeRent Solutions - 143 Urban Value Corner Store - 325 HD Supply – 332/334 Dixie Carpet - 403 Gemstar Construction Development - 409 Ameristar Screen & Glass - 438/440 Ameritex Movers - 439 Ideal Towing - 503 Century A/C Supply - 521 Guardian Construction - 532 Camp Construction – 541/543 EPICHTX Construction – 636/638 Best Plumbing - 701 Santos Contracting - 736 InterSolutions Staffing - 807 Affordable Quality Electric - 815 Freedom Construction - 817 Penco Access Control – 738/740 Johnstone Supply – 905/906 Crestmark Construction - 907908 Church Foundation Repair – 920/921 AAA Plumbers - 914/915

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Featured Supplier Booth #701

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join the multifamily tree The 2023 Expo exhibitors cordially invite all owner/management company personnel to attend the FREE exhibition May 18 in Hall C of NRG Center.

COMPANY.........................................................BOOTH A.B.M. Commercial & Residential (DBA 1-800-Plumber+Air of Northwest Houston)...........130 AAA Plumbers......................................914/915 AAA Staffing Ltd....................................................743 ABC Home & Commercial Services .......................732 ACTIV Answer by Audio Images ............................227 ADT Multifamily ....................................................719 Advance LED Solution LLC .....................................311 Advanced Exercise.................................................105 Adventure Playground Systems Inc......................700 Affordable Quality Electric....................815 Airemaster of Houston..........................................435 Alarmtechs Inc ......................................................601 Alexander-Rose Associates Inc ..............................304 All Dry Service ......................................................831 ALN Apartment Data.............................................632 Ambassador Services LLC......................................238 American Fire Systems Inc....................................533 American Platinum Builders .................................107 Ameristar Screen & Glass............438/440 Ameritex Movers Inc...............................439 Apartment Life......................................................804 ApartmentData From MRI Software......................410 ApartmentRatings/SatisFacts................................816 Apartments.com...........................................404/406 Apple Termite & Pest Control Inc ..................314/316 Aroma Impressions...............................................323 ASAP Personnel Inc.................................................15 Assertive Industries ...............................................121 ATI Restoration......................................................821 Atlantis Exterior Cleaning.....................................340 Atlas Trash Services ..............................................836 AZP Multifamily ...........................................337/339 Behr Paint Company.............................................331 Belfor Property Restoration..................................536 Best Plumbing LLC.....................................711 Beyond General Construction LLC.........................305 BG Multifamily.............................................200/202 Biomorph Studios .................................................133 Bio-One Houston...................................................737 Bio-One Houston South.........................................225 BioTechs Crime & Trauma Scene Cleaning............103 Brandt Electrical A/C & Heating Services LLC...............................................7/8/9 Brown & Brown Lone Star Insurance Agency Inc..635 Caldwell & Gregory ..............................................824 Camp Construction Services........541/543 Cano Electric Inc....................................................903 Capital Construction..............................................420 Centex Construction..............................................923 Central Renovation Solutions................................717 Century Air Conditioning Supply......527 Chadwell Supply...................................................427 Cherokey Fire Protection ......................................902 Church Foundation Repair ...................921 Church Pool Services.............................................920 City Pups...................................................................6 Classic Protection Systems Inc ..............................808 Clozzits..................................................................139 Comcast ................................................................521 Comm-Fit ..............................................................621 Concrete Raising Corp...........................................801 Conservice ............................................................702 Contractors Inc .............................................900/901

Core 24/7 Restoration & Construction .................234 Core Landscape Group..........................................833 Core Multifamily Fabrication................................720 Craven Carpet Inc .................................................909 Crestmark Construction Services...................................................907/908 Crowned Eagle Construction.................................209 CSC Serviceworks ..................................................414 CSC Serviceworks ..................................................416 Cypress Signs........................................................634 D&G Quality Roofing Inc ......................................434 Dixie Carpet Installations Inc.............403 DNM Contracting Inc.............................................827 Dog Paws - DNA Pet Waste Solutions ....................611 DoodyCalls....................................................100/102 Earthworks Inc..............................................741/842 Encore Services TX, LLC.........................................838 Encore Valet Services............................................822 Entrata® .............................................................433 EPICHTX Construction......................636/638 Facilities Maintenance Management - FMM..........224 Ferguson Facilities Supply............................104/106 Fetch Package.......................................................123 Fidus Construction Services...................................335 Fire Reconstruction Inc..........................................710 First Onsite Restoration ........................................432 Fit Supply LLC.......................................................803 Flooring Warehouse .............................................840 Fort Bend Battery & Golf Cars..............................739 Fowler Laundry Solutions.....................................232 Freedom Construction LLC.....................817 FSI Construction............................................441/443 fun abounds.........................................................300 G & H Trash Valet Inc............................................240 G.O. Plumbing Services Inc ..........................318/320 Gambit Construction.....................................724/726 Gateman Inc.........................................................207 Gatewise Incorporated..........................................722 GDE Renovations LLC...............................................11 Gemstar Construction Development Inc ...............................409/730 GPS Roof Leak Repair..................................605/607 Graphic Stylus Promotional Products....................135 Green Garbology..................................................534 Green Mountain Energy........................................217 Greenlogic Lighting & Electric.......................138/140 Grindstone General Contracting ...........................222 Guardian Construction ...........................532 Hahn Equipment...................................................243 Halo Branded Solutions ...............................343/442 HandyTrac Key Control .........................................326 Hardman Signs.......................................................19 HD Supply Multifamily..................332/334 Hire Priority Staffing & Executive Search .............542 Hoffer Furniture......................................................16 Horisons LLC .........................................................426 Houston Colors Painting & Resurfacing Co...........725 Houston Permit Service.........................................615 Houston Permit Service.........................................714 ICONstrux Design + Build.............................835/837 Ideal Towing ................................................503 Impact Property Solutions....................................1/2 Industrial Disposal Supply....................................707 Innovative Recovery..............................................809 Insgroup................................................................818

Advertisers listed in bold are Featured Suppliers for the HAA Expo Giveaway. See Page 38 for details

InterSolutions Staffing ...........................807 iTech Monitoring .....................................................10 JAK Environmental LLC.........................................643 Jenkins Restorations .............................................137 Jet Waste Services........................................336/338 Jetty......................................................................540 JM Sales & Service Inc..............................................3 JMI Contractors Inc................................................319 Johnstone Supply .............................905/906 KeyTrak Inc...........................................................709 Kings III Emergency Communications ..................805 La Salle Landscaping & Tree Service ...............................114/116/118/120 Lawson Construction & Builders Inc .............131/230 LeaseLock .............................................................708 Leisure Creations...................................................810 Liberty Rent..........................................................208 Liftmaster .............................................................832 Lincoln Security Systems Inc .................................814 Lowe’s Pro Supply.................................................415 LSR Multifamily ...........................................800/802 M.A.C. Mechanical Plumbing LLC..........................841 Magna Pest Solutions ...........................................134 Major League Gutter Cleaning..............................538 Mare Traffic Control Solutions...............................811 Massey Services Inc...............................................716 Matrix Construction Services .........................115/214 McMahan's Flooring Inc........................................226 Milwaukee Tool.....................................................806 MirrorMate Frames...............................................734 Moen Inc...............................................................301 Mueller Water Conditioning Inc.............................219 Multifamily Utility Company.................................315 Namco Mfg Inc.............................................731/830 National Credit Systems Inc..................................701 OdorDeFence/BugDeFence ..................................922 On Guard Inc.........................................................916 OnCall Patrol LLC DBA Parking Pass.Com.............706 One Source Realty Advisors..................................422 OneApp Guarantee................................................619 Outdoor Elements ........................................727/826 Pace Mechanical Services LLC................................215 Pavement Services Corporation ............................742 Penco Access Control LLC dba Penco Gate and Fence..........738/740 Penn Apartment Staffing LLC ...............................839 Perfect Surface LLC ......................................307/309 PetScreening.........................................................718 Poolsure................................................................633 PooPrints ..............................................................623 PPG Paints....................................................537/539 Precision Appliance Leasing..................................239 Precision Safe Sidewalks LLC................................242 Preventive Pest Control .........................................109 ProCollect Inc........................................................327 Property Cost Systems..........................................430 Qwikkit..................................................................101 RAM Construction..............................................17/18 Rasa Floors............................................................515 Real Floors Inc......................................................509 Realtor.com...........................................................126 Recycle NOW.........................................................303 Redevelopment Services ...............................917/918 Redi Carpet Sales of Houston Ltd..........................421 Red-X Carpet Care .................................................108

Exhibitors list as of press time..

Reliable Roofing of Texas Inc................................715 Reliant..........................................................306/308 Remodel HTX.........................................................125 RENCON .......................................................400/402 Rent.......................................................................418 Respage................................................................424 Richmond & Associates Landscaping.....................819 Roto-Rooter Services Co................................204/206 SafeRent Solutions....................................143 Santos Contracting LLC............................736 Scoop Troop HTX...................................................436 Scott Equipment Inc..............................................342 Securitas Security Services Inc...............................117 SentriForce............................................................302 Sergeant Fifty-Five Insurance...............................704 ServiceMaster Recovery Management ..................124 Sherwin Williams.........................................221/223 Sign-Ups & Banners..................................................4 Smart Apartment Data .............................................5 South Central Electric LLC .....................................820 Star Personnel Inc.................................................210 Stellar Commercial Roofing..................................235 Stormwater Professionals Group ..........................237 Super Carpet Steamers.................................218/220 Surface Experts.....................................................322 Texas Apartment Pool Services.............................437 Texas Coast / Lone Star........................................241 Texas Package Solutions Inc.................................825 Texas Southwest Floors Inc...........................231/233 Texscape Services.........................................625/627 The Ambrose Group..............................................834 The Bug Master.....................................................141 The Cweren Law Firm...........................................723 The Liberty Group........................................640/642 The Package Center..............................................603 The Phoenix Staffing.............................................110 The Playwell Group Inc..........................................119 The Urban Foresters LLC ..............................637/639 TheGuarantors......................................................205 Three Amigos Texas LLC ........................132 Total Apartment Solutions ....................................236 Triarc Construction................................................705 Triple Seal Insulation LLC......................................127 TSC Inc (The Specialty Company).........................609 TXU Energy...........................................................535 Urban Value Corner Store....................325 USA Heroes Coalition D/b/a USA Real Estate Professionals (USAREP) ........................................136 Valet Living .......................................................12/13 VBM Waste LLC .....................................................703 Velocity Services Group ................................201/203 Vima Decor .............................................................14 WASH Multifamily Laundry Systems ....................721 Watchtower Security Inc........................................216 WeDoTrash ....................................................211/310 Window World......................................................330 WithMe.................................................................733 Yardi Systems Inc .................................................333 Zillow Rentals .......................................................735 Zuma ....................................................................324 Zumper.................................................................631

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Featured Supplier Booth #907/904

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Practice employing more Purposeful Empathy and see how it starts to change how you see your workplace.

By S.C. SAYS, (a.k.a. slam poet Andre Bradford)

Employing

Empathy W

hen I think of the work places that I’ve been a part of that made me feel motivated, diligent and made me want to stay, there’s a pretty obvious correlation between them. It was the environments that allowed for emotional elaboration. The places where we didn’t have to check our humanness at the door. Places that cultivated empathy.

Like anyone else, I’ve had awesome jobs and jobs I couldn’t get out of fast enough. Before poetry and keynote speaking, I had a wide array of professions. Movie concessions, college summer orientation, selling cars, acting and most recently, being the sales director for the Americas (and Australia) for an Austin tech company. Two jobs bookend my workplace experiences: The undisputed worst working at a car dealership selling Acuras and the best being the tech company I eventually took a leadership role in. Fun fact, I love Acuras. My dad loves Acuras. I learned how to drive in one. They’re great cars for the money and I still love them. But it is hard for me today to imagine a place with less empathy than the dealership I worked for. It was a culture of “the customer doesn’t know what they want” and “sell at any cost.” I watched managers demean customers and coworkers openly. If anyone asked for support, or a sick day, the managers made sure everyone else knew about it, and not in a supportive way. I lasted seven months before I HAD to find something else.

My first day at the tech company was a stark contrast, not only to selling cars, but to any professional job I had before. It was a smaller startup when I joined, so we were all in a big open floor office. The first question I was asked

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was where my favorite place in Austin was to get breakfast tacos. My manager, Emily, frequently checked in with me about how I was adapting to the fast pace of the startup world and what, if anything, I was struggling with. I knew the names of my coworker’s kids, previous placed they’d lived, projects outside of work they were working on.

Not because I was nosy (I was a little nosy), but because the company culture didn’t require us to leave our humanness at the door.

I stayed at that company for seven years.

Over drinks one day a friend of mine asked me why I was still at the tech company when I knew I could find a better paying sales director job elsewhere. I immediately thought of my time selling cars, contrasted that with my time at this tech company, and considered why there was such a stark difference. Then it clicked. The difference was empathy.

A study by Businessolver uncovered that companies that have cultivated an empathetic culture had a 90% higher chance of retaining employees. Even more telling, eight out 10 employees said they’d be willing to work longer hours for an empathetic employer. Empathy creates space for curiosity. If your team feels like they can ask you a question without being judged or berated, then growth hits a new gear. Questions that wouldn’t have ordinarily been asked get answers and projects become more streamlined. When I couldn’t remember the trick I learned in college to get an Excel spreadsheet to create graphs from data sets, I just asked Emily. She not only took the

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time to show me but gave me additional tools I wouldn’t have learned had I simply Googled the answer. Emily had shown me repeatedly that she leads with empathy, so I knew I could trust her to be understanding if I felt embarrassed about asking for something I felt I should already know.

Prioritizing more Purposeful Empathy and cultivating a work community that values seeing the humanity in each other helps to create work environments that don’t feel like work environments. Rather, a place where employees and coworkers can show up as their best, most curious, selves to get work done.

So how do we do that? Here are three simple ways to practice more Purposeful Empathy in the workplace.

Share something you’re looking forward to that’s not work related.

As human beings we tend to get incredibly animated about things we are frustrated by and things that excite us. We all get asked “how we’re doing” or “how our weekend was” countless times at the office.

The next time you’re asked how you’re doing, share something you’re looking forward to. It could be a concert, seeing an old friend, a vacation. It doesn’t matter what it is, what matters is the emotion we as human beings use to talk about the things that excite or fire us up. It’s contagious, and it goes so much further than “my weekend was fine.”

After you’ve shared, see what they’re looking forward to this week or in the near future. You may find you have a common interest you wouldn’t have learned otherwise.

Be curious.

This is so much more than asking a coworker or employee how their weekend was. Being curious actually requires you to accept that, despite how long you’ve known someone, you don’t know everything going on in their world. Showing curiosity could look like asking a frequently stressed-out employee what specifically this week has been giving them the most trouble. It could be privately asking a co-worker who didn’t give an opinion during a meeting if there was something they wanted to share but felt they couldn’t. Or, for the braver among us, it could look like asking one our younger coworkers for a tv show, podcast or movie recommendation. Curiosity implies care and sets the stage for more authentic and empathetic interactions.

Be honest.

Obviously, this comes with the caveat of not divulging your darkest, heaviest secrets once someone asks you how your day is going. The intention is to dislodge the oversized role pleasantries have come to play in the work environment. If you’re having a tough day, saying you’re having a tough day but don’t want to elaborate on it is enough.

If there’s an aspect of your job that has been frustrating you, take a breath, then express that to a coworker or manager and ask how they would handle the issue.

And most importantly, if you’re in a leadership role, be honest and vocal about your own work-related shortcomings. I once had a manager who, in our first team meeting, mentioned that he was not great at delegating and asked us to call him out if he was repeatedly trying to do things himself that he hired us to do. I can’t tell you how much respect that admission gained him from the team, and we excelled as a whole because of it.

Empathy isn’t a nicety. According to research done by the Center for Creative Leadership, empathy is vital for effective communication and teamwork. Empathy is a necessity for successful businesses to help their employees to feel valued as individuals so that they’re more inspired to work for the whole. Empathy is how you get residents to feel less like they’re coming home to their apartment and more like they’re just coming home. It’s how you gain employees that stay at your company for years despite having higher paying prospects. Practice employing more Purposeful Empathy and see how it starts to change how you see your workplace. https://info.businessolver.com/hubfs/empathy-2018/businessolver-empathy-executive- summary.pdf https://cclinnovation.org/wp-content/uploads/2020/03/empathyintheworkplace.pdf? webSyncID=7a74ab03-77e3-2cb9-5766a91533b3ebc4&sessionGUID=b9aa47a3-7d6b- e245-76d40e041aa3dda2

Don’t miss S.C. Says at the 2023 HAA Education Conference!

See Pages 18 and 19 for details.

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www.haaonline.org

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Featured Supplier Booth #905/906

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Create a culture of cooperation and collaboration.

By STEVIE DAWN CARTER, PhD, CEO, Stevie Dawn Inspires LLC

Image © iwildpixel | iStock by Getty Images

Culture Club

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ulture starts at the top of any organization. As a leader, you are responsible for the culture you create, develop, and grow within your team. Often, we hear the words culture and engagement used together. Research tells us that for an employee to feel engaged at an organization there has to be a sense of collaboration and cooperation.

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A collaborative team starts with a creative and open environment. Team members must feel they have the ability to express themselves, and be honest and open in their dialogue. They must be free to brainstorm and contribute new ideas without fear of being judged.

Communication is not quite enough. We must go the extra mile. And that starts with our internal teams. How we communicate internally, transfers to how we communicate externally. If we want more cooperation and collaboration within our community, we must first improve collaboration and cooperation in our teams and organizations.

Collaboration is people working together to create something. As a manager, creating a collaborative team is a crucial first step to success.

A collaborative team starts with a creative and open environment.

Team members must feel they have the ability to express themselves, and be honest and open in their dialogue. They must be free to brainstorm and contribute new ideas without fear of being judged. This doesn’t mean that every idea needs to be accepted and implemented.

It means that every idea will be heard so the team can openly discuss the pros and cons.

This environment of brainstorming and honest communication is set through manager expectations. You must set the rules and expectations of how the team is to work together and collaborate. These expectations are best managed by having a written document that is shared with all team members, as well as a verbal discussion at the beginning of every team meeting outlining the expectations which might include: • Everyone is allowed and encouraged to speak.

• Every idea and opinion has merit and will be on the table for consideration.

• Seniority does not matter. Rank and title do not mean that your idea is the best.

These are just a few of the statements that can be made in a team meeting to facilitate a collaborative environment. As a manager, you encourage and nurture this environment through your own actions.

When you speak openly and honestly about goals and results, your

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team will feel comfortable speaking openly too. When you hear every opinion and make every voice important, you team will do the same in meetings when you are not around. By creating a collaborative environment, you strengthen your team and your organization.

Cooperation is working together towards a shared goal. Learning to work together can seem like an easy request for a team, but we’ve all been in situations where cooperation is hard. What tends to make cooperation difficult is when participants disagree on the goal. As a manager, one of the best ways to improve cooperation is to focus on the “why.” Letting your team know the reason behind decisions and projects can help inspire them to work together to achieve the goal.

When you are taking the time to share the “why” behind a project or initiative, make sure you think about it in terms of WIFT…what’s in it for them? How does the project align with their job function? How does it serve their needs and goals? Often the struggle in getting people on board with an idea is the fact that they see it as adding to their workload or taking away their time. As a manager, it is your responsibility to show how it fits within their plan, goals, and job duties – to give clarity to the expectations and purpose.

The same principles apply to community stakeholders. If you want collaboration, clarify expectations and allow for all ideas without judgement.

If you are looking for more cooperation, take time to see it from their point of view and align the goal with their needs whenever possible.

When individuals come together and work toward common goals, everybody benefits.

Don’t miss Stevie Dawn Carter at the 2023 HAA Education Conference!

See Pages 18 and 19 for details. www.haaonline.org

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Featured Supplier Booth #738/740

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Ready to get your nerd on?

By BETH Z, Your Nerdy Best Friend

ChatGPT

Prompt Cheat Sheet for the Rest of Us

Y

our Nerdy Best Friend, aka Speaker Beth Z, will be sharing the latest technology for keeping your sanity as you juggle all the duties that keep apartment professionals busy at the Education Conference and Expo.

And when we say “the latest technology,” we mean it.

This program covers cutting edge stuff that will make your life easier, including a mention or two of the biggest breakthrough tech in decades: ChatGPT. ChatGPT is the AI-powered chatbot that will write blog posts, job listings, apartment descriptions and much, much more. We asked Beth Z to share some insight about this game-changing technology for ABODE. Bookmark her tips and join us for more at the conference.

Tips and Tricks for Getting the Most Out of ChatGPT Using AI tools is all about the input… the prompts you give it to help you help it to give you exactly what you want… perhaps even more than you expected!

If you can call yourself a Prompt Engineer, able to get incredible output from your amazing input, good for you!

You’re going to be in high demand in the apartment industry, where professionals increasingly have more to do and less time to do it.

But if you’re like me, you struggle with finding the right words and get frustrated at the generic outputs or results that are totally off the mark.

So here’s my cheat sheet on how to get more out of the tool without knowing what you’re doing. I collaborated with ChatGPT for some of the tips, and others are 100% Your Nerdy BFF.

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Ten Tips to Guide Your ChatGPT Relationship ChatGPT and I worked for about an hour to come up with the best overall tips for better prompts. This list represents the top ideas straight from the robot mouth with a little nerdy touch here and there from yours truly.

1. Be Specific ChatGPT isn't a mind reader, so be clear and concise to get accurate results. If you want it to recommend the best cleaning service in Houston, don't just say "cleaning service." Tell it you’re looking for a highly rated cleaning service that specializes in apartment buildings, and it'll deliver the goods.

2. Provide Examples ChatGPT loves examples like we love caffeine. So, when you ask for something, give a couple of examples to help it understand what you're looking for.

3. Keep it Simple ChatGPT can get confused by complex language or overly long prompts. Keep it simple, and it'll produce clear and straightforward output.

4. Avoid Ambiguity ChatGPT is not a fan of riddles. Be straightforward and clear in your prompts. If you're asking a question, make sure it's easy to understand.

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5. Use Proper Grammar and Spelling Falling under the “Avoid Ambiguity” category, ChatGPT loves good grammar and spelling.

It's a stickler for details, so make sure you proofread before hitting send.

6. Keep it on Topic Like many of us, ChatGPT can develop shiny object syndrome and is easily distracted if you give it too much to think about. If you want a great job description for an apartment maintenance professional, don’t sidetrack the conversation with a question about landscapers. If you need to change topics, start a new chat.

7. Avoid Yes/No Questions ChatGPT likes to give you detailed answers, so avoid asking questions that can be answered with a simple yes or no. Ask openended questions to get the best output.

8. Use Context ChatGPT is a smart cookie, but it's not psychic. Give it some context to help it understand what you're looking for. If you're asking about ideas for an apartment open house, for example, give details about the apartment community such as a senior housing complex.

9. Be Patient ChatGPT is fast, but it's not Wonder Woman.

It needs time to process information and produce great output, so be patient and give it time to work its magic.

10. Provide Feedback ChatGPT loves feedback like a puppy loves belly rubs. If you like the output, let it know. If you don't, give it some constructive feedback to help it improve.

Prompts to Copy and Paste Get ChatGPT to Write Its Own Prompts Prompt: ChatGPT, I want to ______.

What’s the best way to ask you to help me with this project?

Result: ChatGPT will first let you know if your need is a skill it possesses (I’ve never had it say no).

Then it will give prompts that you can cut and paste for better results.

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Follow Up Question: If ChatGPT seems to be on the right track, ask it what else you should ask before you actually put in your prompt.

Bonus Hint: Sometimes I start a new chat to put in the prompts that ChatGPT came up with so it doesn’t get confused with our original conversation.

Ask It to Be an Expert Prompt: ChatGPT, act as an expert in ____. Please use your expertise to help with ____.

Result: You’re helping ChatGPT to get in the right mindset to help you and establishing that it is qualified to do so.

Pre-Prompt Prompts for Deeper Expertise: ChatGPT, what are the skills and capabilities of a person who is the best ____ in the world?

[After the response] Act like you are the best ____ in the world and you possess all of the above capabilities.

Bonus Hint: When you ask ChatGPT to help you with something, try to give extra info for more context. For example, “Please use your expertise to help with…

• A job description for a marketing manager for a building that attracts graduate students.”

• An entry-level resume for a new college grad with a degree in hospitality who wants to work for a multi-family housing company to plan events.”

•A series of innovative, original viral TikTok video ideas for a commercial painting company with the goal of attracting new employees for apartment building projects.

Follow Up Questions for a Real Conversation Use these follow-up prompts to get ChatGPT to take the outputs to the next level.

• “Throw out the first ideas that come to mind and come up with something truly original and innovative.”

Prompts like these help you get beyond generic answers.

• “Here’s an example of what I am looking for.”

Adding examples will keep ChatGPT on the right track and will cut down on the number of times you have to go back and forth.”

• “I’m going to share some background information before we get started. Please respond READ when you have digested the info.”

Sometimes you want to share extra info about your buildings or background on your company before ChatGPT starts writing. You can tell it to hold off on generating content until you’ve given it all the facts.

• “That’s not what I’m looking for. Please try again and focus on ____.”

Don’t be afraid to give ChatGPT feedback and redirect the focus. It will apologize and try again. Give it as much direction as you can and include examples when possible. You can even refer to where it went wrong and suggest alternatives, such as “You wrote about ____, but I’m looking for ____.”

Other Helpful Hacks These follow-up prompt examples can fine-tune the results.

• “Make it funny.”

• “Change the tone to sarcastic.”

• “Use a more formal approach.”

• “Revise this blog post into a tweet with 180-200 characters.”

• "Include some statistics to back up the argument."

• "Explain the concept as if you were talking to a child."

• "Provide a step-by-step guide to implement the solution."

• “Expand on list item #1 above.”

We (meaning ChatGPT and I) want to know your prompt best practices! Drop a note to Beth@yournerdybestfriend.com with your tips and tricks. See you in at the Expo!

Beth Ziesenis is Your Nerdy Best Friend.

She is the author of several books on technology including “Nerd365: A Year of APPortunities to Upgrade Your Life.” An awardwinning speaker, Beth travels the country talking to organizations about free and bargain technology.

Don’t miss Beth Z at the 2023 HAA Education Conference!

See Pages 18 and 19 for details. www.haaonline.org

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Featured Supplier Booth #817

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Mitigation Can Help Learning to put your trust in competent mitigation services.

By TYLER JONES, Jenkins Restorations - Houston

W

While it may give the impression that they are after the cheapest work, or denying the claim, they are really preventing further damage, reducing costs and giving the claim a better chance at approval. Mitigation always gives you the best chance for approval and gives you the best chance to save you money if done correctly.

www.haaonline.org

hat is mitigation? I’ve asked this question of several people, and I always get a different response. Answers range from “it’s used whenever flood, blood or fire has occurred on a property” or “it’s only needed when the “M” word has happened.” And yes, while those answers are great examples of when mitigation is needed, there are many other facets to mitigation and preventative maintenance that these services offer.

Mitigation is a term that puts a bad taste in people’s mouths. This industry hasn’t given the impression that it can be a high integrity, high character service that leads to protecting and giving piece of mind to the asset. Chaos can erupt when CAT storms blow through, or when everyday problems occur. Hopefully, this is the start to changing people’s perspective on mitigation – adding value to something that can save you money, be a preventative habit and lead to a higher retention rate.

For example, when you do have a water leak, big or small, it is always in the best interest of the owner or property manager to have it mitigated. There are tools that are used to detect moisture in a particular room, and without seeing or understanding where the water has traveled, it is impossible to guarantee it is safe to enter or even promise it won’t return. The best part about getting these assessments is that most companies give them for free, just to help provide clarity of how much damage has occurred May 2023

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and present a solution to help fix the problem.

Another example is when you have buildings built prior to 1978, which carry asbestos, mold or lead in the paint that can be toxic. Without the proper safety equipment, it can be extremely harmful to the person performing the work, and it can even get in the air duct system and travel to different areas that could cause further damage.

Once that happens, the word cheap, or the phrase “cutting corners,” isn’t an option because the consequences of these services being performed should already be understood. So, how is it that the expectation is “it should be fixed” or “we are in the business of saving money” when nothing was done to meet those specific expectations? For example, you wouldn’t get heart surgery from someone who isn’t a doctor, or your teeth worked on by someone other than a dentist. When anything happens that involves water, fire, smoke or outdated materials that carry toxic chemicals, it needs to be handled by a professional who has gone through training and has the certifications to perform the work. Restoration and mitigation can save you money and protect your asset. Contrary to popular belief, there are companies that have the customers best interest in mind and don’t have the desire to destroy as much as possible so they can bill for it later.

Remember the longer something isn’t mitigated correctly, and isn’t professionally done the first time, the more expensive it becomes.

I hear people all the time saying that “insurance companies are cheap” or “they are always looking to get out of approving claims.” I don’t think those statements are entirely true. In fact, if the insurance company knows a reputable business is involved then they are more inclined to approve the claim, and even provide the coverage that is needed to bring everything back to pre-loss condition. Most people’s understanding of how to prevent further damage is a backwards way of thinking, but the insurance companies know that if a mitigation company can get there in an hour or less, it will save them money in the end.

When a water leak happens and a customer files a claim, the insurance carrier will dispatch a mitigation team immediately, asking them to begin mitigating as quick as possible. They

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understand that the sooner a mitigation team can be on scene, assess the damage, provide live pictures and feedback, the better. It will greatly cut costs and save money on the rebuild that could potentially take place. Not only does it save you money, but once you cut the small areas in a ceiling, remove carpet pads, baseboards and just install equipment because the mitigation team got there so quickly, no demo is needed. Now that the water no longer can soak up in the porous material creating more damage, it’s contained and less expensive to repair.

This is why insurance companies work this way. While it may give the impression that they are after the cheapest work, or denying the claim, they are really preventing further damage, reducing costs and giving the claim a better chance at approval. Mitigation always gives you the best chance for approval and gives you the best chance to save you money if done correctly. This is why it is so important to find companies that have high integrity and high character. They are out there and are here to help make your lives easier.

So, back to my original question, what is mitigation? There is only one definition of mitigation that I believe encompasses the importance and significance of the service. That definition is “the action of reducing the severity, seriousness or painfulness of something.”

Tyler Jones is the business development manager for Jenkins Restorations Houston, bringing education and restoration services to the industry that people can trust and hopefully change the status quo.

Restoration can be done with integrity and character that promotes excellent service and provides peace of mind through any situation big or small. Jenkins mission: “restoring property and lives with a servant’s heart.” Their vision: “to be the restoration firm of choice in existing and future markets while upholding Biblical values.” Their core values: “Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship.”

www.haaonline.org

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Featured Supplier Booth #636/638

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On the Scene with ACES ACES Luncheon Sponsored by Best Plumbing and Fidus Construction Services Friday, March 3 at Willie G’s Seafood The Apartment Community Executives & Supervisors Luncheon featured “Quiet Quitting, Louder Than You Think” with Rebecca Rosario.

For more photos, visit www.haaonline.org.

IN PURSUIT OF AN EVER-INCREASING LEVEL OF PROFESSIONALISM, the Apartment Community Executives & Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations, along with greater knowledge of the political and legislative needs of the industry. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org or contact education@haaonline.org.

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www.haaonline.org

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Featured Supplier Booth #503

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Welcome Mat Introducing HAA’s NEW MEMBERS OWNERS

SUPPLIERS

American Equity Properties LLC Jeremy Jones 2150 S Central Expy #360 McKinney, TX 75072 (972) 422-2000 Matthew Ridge

A.B.M. Commercial & Residential (DBA 1-800-Plumber+Air of Northwest Houston) Eric Altergott 8800 Jameel Road #140 Houston, TX 77040 (281) 214-9753 Plumbing Contractors, Plumbing Drain/Sewer Cleaning

Bruce Hastie Bruce Hastie 22630 Round Valley Drive Katy, TX 77450 (832) 600-7279 Cullen Oaks/American Campus Communities Devante Gilliam 4600 Cullen Blvd Houston, TX 77004 (713) 748-3707 Cullen Oaks

Alcaraz Lawn Care Cesar Alcaraz P.O. Box 671811 Houston, TX 77267 (713) 829-5434 Landscape Contractors, Lawn Maintenance, Landscape Designers

FHM Real Estate LLC Scott Mackey 2224 Dryden Road Houston, TX 77030 (713) 835-4893

Apartment & High Rise (A Water Management Company) Thomas Campos 1415 S Voss Road #110-250 Houston, TX 77057 (832) 526-0253 Water Conservation, Water Consultants

Hospitality Management Corporation John O’Connor 17950 Preston Road #710 Dallas, TX 75252 (972) 934-2040 Galleria Apartments Clearlake Apartments Westchase Apartments

Blue Heron Technologies LLC Navdeep Saini 101 E Park Blvd #600 Plano, TX 75074 (469) 257-1960 Telephone Companies, IT Services, Computers - Service & Repairs, Computer Networking Referred by Katie Schieffer

Jen Capital Jackie Lee 3718 Sunset Manor Lane Katy, TX 77450 (904) 537-2757

Brannan Designs LLC Architecture & Interior Design Elizabeth Brannan 2323 Clear Lake City Blvd #180-306 Houston, TX 77062 (281) 488-2003 Architects, Interior & Decorator Service

LFB Equity Mgmt LLC dba Scott Property Management Fran Summey 12615 Jones Road #209 Houston, TX 77070 (713) 714-4346 LFB Equity Mgmt LLC dba Scott Property Management - Properties Mist Property Management Brittney Tribble 3733-1 Westheimer Road #686 Houston, TX 77027 (713) 818-7820 Mist Property Management Properties Sean Ferguson Sean Ferguson 13200 N Dever Drive Magnolia, TX 77355 (236) 832-6012 Sean Ferguson - Properties Referred by Del Walmsley Uprise Property Management Corrie Da Vera Cruz 9119 Hwy 6 #230377 Missouri City, TX 77459 (281) 691-5984

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California Closets Ashley Lithgoe 4340 Directors Row #C Houston, TX 77092 (832) 649-3666 Cabinets, Interior DecoratorsDesigners Certified Apartment Staffing Rose Rodriguez 2000 E Lamar Blvd #530 Arlington, TX 76006 (817) 962-7777 Employee Contractors-Temporary Help, Employment Agencies Exo Edge Laura Eldredge 8260 Merganser Drive Ponte Vedra, FL 32082 (904) 517-9352 Accountants-Certified Public, IT Services

GlobalFair Inc Anjal Thakur 1825 S Grant St San Mateo, CA 94402 (561) 722-4002 Cabinets, Floor Materials J.P. Morin Company LLC Jonathan Morin 12203 Old Huffmeister Road Cypress, TX 77429 (281) 469-8473 Irrigation Systems & Equipment, Electric Contractors, Landscape Contractors, Plumbing Contractors Marchand Lighting Lina Li 9419 S Sam Houston Pkwy W #100 Missouri City, TX 77489 (832) 231-8533 Lighting - Outdoor, Lighting Fixtures & Supplies

SERVPRO of Cypress Jacob Ochoa 11111 Jones Road W Houston, TX 77065 (281) 469-2957 Fire/Water Damage Restoration, Cleaning Specialists, Mold Remediation, General Contractors Strategic Protection Solutions Melissa Cruz 11807 Westheimer Rd #55027 Houston, TX 77077 (281) 826-1185 Private Investigators, Security Guard/Patrol Service The Legends Group LLC Stanley Jackson 7472 Waterside Loop Road #101 Denver, NC 28037 (888) 912-6045 Cabinets, Kitchen Cabinets Referred by Brian Calvery

Over the Top Roofing and Remodeling Colt Laird 22815 Tuwa Road Tomball, TX 77375 (713) 502-2883 Roofing Contractors, Remodeling & Repair-Building Contractors

The Reserves Network Kaitlin Hoffman 5424 Katy Frwy Houston, TX 77007 (713) 621-9895 Personnel Agency, Employment Agencies

Resia Construction LLC Franco Doenico Elmor 1217 W Loop #180 Houston, TX 77055 (281) 740-5197 Builder-Developer, Construction Mgmt-Consultants

XXL Construction Inc Cindy Salinas 5829 W Sam Houston Pkwy N #108 Houston, TX 77041 (281) 721-4700 General Contractors, Fire/Water Damage Restoration

Revelation Windows & Doors Rhonda Wynn 22340 Pineridge Porter, TX 77365 (817) 676-8210 Window-Replacement & Repair, Gutters & Downspouts Ridgeline Contractors Inc Cole Landers 25614 Oakhurst Drive Spring, TX 77386-1436 (832) 341-1277 Roofing Contractors, Investments Real Estate Rotolo Consultants Inc (RCI) Samantha Betancourt 21619 Rhodes Road Spring, TX 77388 (985) 643-2427 Landscape Contractors, Disaster Recovery/Relief Sergeant Fifty-Five Insurance Randall Patterson 3700 W 15th St #307A Plano, TX 75075 (469) 214-4200 Insurance

ALL SUPPLIER MEMBERS are listed online at www.haabuyersguide.com, searchable by product/service category or company name.

www.haaonline.org

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Featured Supplier Booth #132

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The Go-Getters HAA’s MEMBERSHIP RECRUITERS

BRANCH OUT! RECRUIT FOR HAA! Join the Go-Getters and help grow your association and your network.

2023 Chairs:

Join our Quarterly Meetings!

Be the top recruiter for the year and you could win a genuine NEW Louis Vuitton GraceFull PM Tote!

Monica Gracia DayRise Residential

Every new member you recruit this year earns you a chance to be entered into a drawing to win this LV bag at the Holiday Go-Getter Meeting on December 14! (Must be present to win. No purchase necessary.)

Recruit one member and get one entry. Recruit five members and get FIVE entries. It’s up to you! Contact the membership department at members@haaonline.org for more details!

Check the Go-Getters Corner for more information.

Meeting dates are June 15, September 21 and December 14

Matthew Nunn Capital Construction

The next meeting will be held at El Tiempo Cantina, 2605 S Gessner Road off Westheimer Visit www.haaonline.org/gogetters for more information.

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future.

To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Kaylon in the Membership Department at members@haaonline.org.

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Go-Getters Happy Hour Thursday, March 30 at El Tiempo Cantina Sponsored by G.O. Plumbing Services and Redevelopment Services HAA recruiters introduced new member recruits during the first Quarterly Meeting of the year and won gift cards for their efforts.

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Featured Supplier Booth #736

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The Ambassador ONE Society HAA’s WELCOMING COMMITTEE

HOT BUGS, COLD CASH

The Ambassadors host a Cornhole Tournament at Hans’ Crawfish Boil benefiting Shelters To Shutters.

Mark your calendars and join us!

Ambassador ONE Society meetings: May 3, June 7, July 5, August 2, September 6, October 4, November 1 The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details, attend an orientation and one of the meetings listed here, or contact Amanda in the Membership Department at 713-595-0316, or email asherbondy@haaonline.org.

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Featured Supplier Booth #807

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Portfolio Changes The following owner/management companies have added the listed properties to their portfolios: • Allied Orion Group: Citadel on Elgin, 74 units at 3353 Elgin St, and Brittmore, 248 units, at 16101 Imperial Valley Drive.

• Asset Living: Lake Houston Pines, 256 units at 5830 S Lake Houston Pkwy, and Rella Village, 102 units at 13588 Ella Blvd.

• Avenue5 Residential: Allora New Forest, 387 units at 7110 New Forest Pkwy.

• Banyan Equity Management LLC: Fairfield Cove Apartments, 135 units at15615 Blue Ash Drive, and The Lofts at 3402, 104 units at 3402 Blalock Road.

• BH Management Services LLC: Kenwood Club at the Park, 320 units at 2000 Westborough Drive; Cyan Cinco Ranch, 433 units at 21650 FM 1093 in Richmond; and Allora Bella Terra, 342 units at 12240 Bella Terra Center Way in Richmond.

• Cornerstone Residential: Roundhill Townhomes, 134 units at 601 Cypress Station Drive.

• Creative Property Management: Meta Street, 24 units at 8605 Meta St #A. • Devonshire Real Estate & Asset Management: Casa Paz, 276 units at 505 Wells Fargo Drive.

• Disrupt Management: Derby at Steeplechase, 260 units at 11220 West Road.

• Falls Management/NMJ Inc: Falls of Parramatta, 560 units at 310 Parramatta Lane.

• Garden Oaks TX LLC: Garden Oaks Apartments, 50 units at 142 Oyster Creek Drive in Lake Jackson.

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• Guardian Property Management: Foster Place, 16 units at 1000 Foster Road in Conroe.

• Hospitality Management Corporation: Westchase Apartments, 122 units at 4033 W Sam Houston Pkwy S; Galleria Apartments, 122 units at 4900 Loop Central Drive; and Clearlake Apartments, 110 units at 525 Bay Area Blvd.

• Hunington Residential Inc: The Vic at Woodforest, 334 units at 1800 Central Pine St in Montgomery.

• LFB Equity Mgmt LLC dba Scott Property Management: 11 properties at various locations.

• The Morgan Group: Upper Kirby, 230 units at 2300 Richmond Ave. • New Hope Housing Inc: NHH Savoy LTD, 120 units at 6315 Savoy Drive.

• Portico Property Management: Park North, 372 units at 16112 North Fwy. • RPM Living: Premier at Katy, 230 units at 24117 Bella Dolce Lane in Katy.

• United Apartment Group Inc: Tiffany Square Apartments, 188 units at 3030 Greenridge Drive.

• Venterra Realty: Stoneridge on the 8, 480 units at 6160 E Sam Houston Pkwy N. • Wilhoit Properties Inc: Costa Rialto Houston LLC, 216 units at 5015 Aldine Bender Road; Costa Ibiza Houston LLC, 216 units at 17217 Hafer Road; Costa Verde III LTD, 188 units at 101 Verde Drive in Clute; Casa Brazoria I LTD, 36 units at 1218 Old Angleton Road in Clute; and The Gibraltar Senior LTD, 48 units at 201 Verde Drive in Clute.

Have property changes?

Email us your updates to members@haaonline.org.

www.haaonline.org

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In the News

Heitzman

Bret Heitzman has been promoted to Regional Vice President, Houston for Dixie Carpet Installations.

Kristen Becker has been promoted to Vice President at Lincoln Property Company.

Becker

Marcus Armstrong, J Turner Research, was selected for NAA's 20 in their Twenties: Class of 2023.

Stacey Lastovica, New Hope Housing, was promoted to VP of Property Management.

Armstrong

Lastovica

Kimberly LeBlanc has been promoted to Vice President Real Estate at Hines.

Have something to report from your company or for yourself? Email us your news at comm@haaonline.org.

LeBlanc

may 18, 2023

nrg center

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On the Scene with the HAA NAA Advocate March 28 through 31 in Washington, D.C. HAA delegates and alternates traveled to Washington, D.C. to participate in NAA’s Advocate and Governance meetings. HAA’s time on Capitol Hill was a huge success as our Houston contingency visited with all eleven HAA congressional delegation offices including Congressman Troy Nehls, Congresswoman Lizzie Fletcher and Congressman Wesley Hunt. Thank you to the HAA members who took the time to represent HAA!

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On the Scene Photos by HAA STAFF March on Crime Luncheon Wednesday, March 15 at Houston Christian University Sponsored by HAA and RCR HAA staff with numerous HAA member property owners and community leaders attended this annual luncheon honoring law enforcement. Led by newscaster Kimbrell Marshal, Edward Pollard was the keynote speaker. The Lion Dance was performed by Houston officers and awards were given to officers who have gone above and beyond in their duty to serve and protect. Commemorative flags were given to families of fallen officers.

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Law, continued from Page 12 Signs for spas constructed on or after the effective date of the rules (January 1, 2023) or signs that are replaced at spas constructed before the effective date must be securely mounted and readily visible to spa users and must be inside the spa enclosure.

What are the signage requirements for spas? (§265.190(h)(3 and 4)) Spas must have the signage listed on Page 12 (with letter and symbol size indicated).

Variations of the language are allowed if the language is substantially equivalent to the language identified in the rules and if local regulatory officials that regulate swimming pools and spas approve the variations before the sign is posted in the spa yard.

Is an emergency summoning device required to be in a pool or spa? (§265.190(i)(1-5)) Yes. A pool or spa must have a minimum of one emergency telephone, emergency monitoring contact device, or alternative communication system that is capable of immediately summoning emergency services and that is readily accessible, within 200 feet of the water, and is functioning at all times

www.haaonline.org

the pool or spa is open for use.

Where a pool or spa has a seasonal operation schedule, the emergency summoning device must be functioning 24 hours a day during the entire season the pool or spa will be in use.

Clear operating instructions for the emergency summoning device must be provided.

A fixed-location telephone, emergency monitoring device, or alternative communication system must be visible, have no obstruction to access, and have some method of identification that enables the telephone or other device or system to be easily identified by users.

A telephone or emergency monitoring device must not be answered by an on-site office. An alternative communication system that contacts an on-site office may be used if the pool or spa is in a remote area with limited or delayed emergency medical services response times and there are employees on-site that are trained and certified or licensed to perform emergency medical intervention when the pool or spa is open for use.

A telephone must be capable of making calls to 911 dispatch or to an emergency service. An emergency monitoring contact device, when active, must directly connect to a 24-hour monitoring service, or directly to 911 dispatch or to emergency medical services.

Can a cell phone serve as an emergency summoning device? (§265.190(i)(6)) A cell phone that is dedicated for use at the pool or spa that is mounted in the pool yard or spa yard for public use and labeled as the emergency phone may be used if the cell phone is activated by a service provider, is provided with a permanent power supply and is capable of reaching the emergency service provider or 911 emergency services.

Is a sign required to be posted by an emergency summoning device? (§265.190(i)(7)) A sign must be posted above the emergency summoning device whether it is a phone, emergency monitoring device, or alternative communication device with the precise location of the pool or spa, such as an address, building number, GPS location, or other location identifying information in letters a minimum of one inch in height.

Welcome to summer 2023! Your signage and summoning devices should be examined to be sure they meet the requirements of the State Department of Health Regulations.

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On Site with ABODE Photos provided by Greystar

Ascend at Lakeview The 2022 HAA Honors Awards recipient for new development garden.

Property: Ascend at Lakeview Owner/Management: Greystar Location: 18313 FM 1093 Richmond Units: 298 Built: 2021 Web: www.ascendatlakeview.com Interesting features: Ascend at Lakeview is an eye-catching property that can be seen from Westpark Tollway. It’s white and cream stoned exterior displays a clean and sophisticated ambiance that is warm and inviting. The one-, two- and three-bedroom apartment homes are maximized with ultra-modern comforts. Ascend at lakeview takes garden style living to the next level with endless amenities. The contemporary clubhouse and resident lounge create a fun setting for residents. Also located on property is a CrossFit cage and yoga studio, a resort style pool and several outdoor lounge areas to relax on.

At Ascend at Lakeview, residents and guests experience exemplary customer service. The well-seasoned management teams are always willing to go the extra mile, whether it’s with first impressions provided by leasing staff, or the outstanding maintenance provided by the resident service team. Ascend at Lakeview’s company mission statement, “enrich the lives we touch by doing things the right way,” is displayed with every interaction.

Ascend at Lakeview welcomes police, firefighters, first responder and medical professionals to their Preferred Employer program and can receive leasing incentives throughout the year. Ascend at Lakeview is also an active member of the Katy Chambers of Commerce and participates in promoting their community and donating to St. Jude and Camp Hope through their participation in other local charitable events. Congratulations Ascend at Lakeview!

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I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

www.haaonline.org I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!”

I wasn’t expecting it at all. I was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. I never expect anything. For me, if I get my job done or get it right, I’m satisfied with that. I

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Legislative, continued from Page 9 in eviction proceedings and cities have no defined role. However, some cities have recently tried to intervene by passing ordinances that prolong the process.

For example, the City of San Marcos currently has a 90-day notice before you can file an eviction. HB 2035 and SB 986 would prohibit cities from imposing their own notice requirements outside of state law. At the time of printing, both HB 2035 and SB 986 have had a committee hearing in their respective chambers and are awaiting a vote out of committee.

House Bill 2457 by Rep. J.M. Lozano/Senate Bill 767 by Senator Tan Parker City fees fund essential services but stakeholders – and sometimes even council members – are often not aware of new or increased fees until after they have been adopted. These bills would increase transparency when Cities are considering increasing fees in city budgets.

They will require a fee schedule of new/increased fees to be included on the city budget’s cover page —similar to requirements cities already meet when proposing new property tax rates. Will also require a separate vote by the city council to approve the use of the revenue raised by the new or increased fees. And will allow interested parties to register for email notification about proposed new/increased fees.

At the time of printing, SB 767 has passed the Senate and will be picked up by Rep. Lozano in the House.

If you have a regulatory problem or question, call the HAA main line at 713595-0300 and ask for Government Affairs. If a particular code requirement or issue concerns you, let us know by emailing Bradley at bpepper@haaonline.org.

Get Involved Volunteer HAA The Houston Apartment Association’s committees and clubs are some of the most productive tools we have to ensure that we remain the nation’s largest and most effective apartment association. Members of the association dedicate their time to lead and serve on the various clubs and committees. To serve, please contact the HAA office at 713-595-0300, online at www.haaonline.org or email the departments listed below.

Education, education@haaonline.org Government Affairs, govaffairs@haaonline.org Membership, members@haaonline.org Community Outreach, shinkley@haaonline.org Resident Relations, resrel@haaonline.org *Note: Some committees have specific requirements. Contact HAA for details. www.haaonline.org

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Index of Advertisers By CATEGORY A/C Supplies Century A/C Supply . . . . . . . . . . . . . . . . . . . . . . . . . .35 281-530-2859 . . . . . . . . . . . . . . . . . .www.centuryac.com

Santos Contracting . . . . . . . . . . . . . . . . . . . . . . . . . .65 713-454-4534 . . . . . .www.santoscontractingtx.com Three Amigos . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 281-988-6683 . . . . . . . .www.threeamigostexas.com

Carpet Installation

Towing Companies American Wrecker . . . . . . . . . . . . . . . . . . . . . . . . . . .47 713-528-8290 . . .www.virtualparkingpermits.com Ideal Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 281-787-1401 . . . . . . . . . . . . . . . . . .www.idealtowing.net

Dixie Carpet Installations . . . . . . . . . . . . . . . . . . . .33 281-261-6334 . . . . . . . . . . . . . . . . .www.dixiecarpet.com Texas Southwest Floors . . . . . . . . . . . . . . . . . . . . . .75 800-719-4321 . . . . . . . . . . . . . .www.texasswfloors.com

Glass – Plate, Window, Etc.

HAA Products & Services

Ameristar Screen and Glass . . . . . . . . . . . . . . . . . .41 713-683-6767 . . . . . . . . . . . . .www.ameristarglass.com

Rental Credit Reporting . . . . . . . . . . . . . . . . . . . . .20 713-595-0300 . . . . . . . . . . . . . . .www.haaonline.org/rcr

Landscape Contractors

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Collection Agencies Alexander-Rose Associates Inc. . . . . . . . . . . . . . .77 713-644-4441 . . . . . . . . . . .www.alexanderrose-inc.com

Convenience Stores Urban Value Corner Store . . . . . . . . . . . . . . . . . . . .25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .www.urbanvaluestore.com

Outdoor Elements . . . . . . . . . . . . . . . . . . . . . . . . . . .70 713-955-0990 . . . . . .www.outdoorelementstx.com Texscape Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 281-846-3779 . . . . . . . . . .www.texscapeservices.com

Electric Contractors Affordable Quality Electric . . . . . . . . . . . . . . . . . . .13 713-695-5992 . . . . . . . . . . . . . . . . .www.acuityelectric.com Brandt Electrical A/C & Heating Services . . . . .17 281-693-3383 . . . . . . . . . . .www.brandtelectrical.com

Employment Agencies InterSolutions Staffing . . . . . . . . . . . . . . . . . . . . . .69 281-905-1874 . . . . . . . . . . . . . . .www.intersolutions.com

Laundry Equipment & Supplies Precision Appliance Leasing . . . . . . . . . . . . . . . . .64 844-566-1212 . .www.precisionapplianceleasing.com Scott Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 713-686-7268 . . . . . . . . .www.scott-equipment.com WASH Multifamily Laundry Systems . . . . . . . . . .5 281-967-9507 . . . . . . . . . . . . . .www.washlaundry.com

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See Page 38 for details.

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General Contractors Camp Construction Services . . . . . . . .Back Cover 713-413-2267 . . . . . . . .www.campconstruction.com Cotton Commercial USA Inc. . . . . . . . . . . . . . . . . .14 877-511-2962 . . . . . . . . . . . . . . . . . . . .www.cottongds.com Crestmark Construction Services . . . . . . . . . . . .41 713-426-6161 . . . . . . . . . . .www.crestmarkservices.com EpicHTX Construction . . . . . . . . . . . . . . . . . . . . . . .57 281-670-5099 . . . . . . . . . . . . . . . . . . . .www.epichtx.com Freedom Construction . . . . . . . . . . . . . . . . . . . . . . .53 817-507-7827 .www.freedomeconstructionusa.com Gemstar Construction & Development . . . . . . .2 281-821-1195 . . . . . .www.gemstarconstruction.com Guardian Construction . . . . . . . . . . . . . . . . . . . . . . .10 832-672-4196 . . . . . . . . . . . .www.guardianconst.com

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Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode.

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MarketLine By BRUCE MCCLENNY, Senior Director of ApartmentData from MRI Software

HOUSTON •

Snapshot

Recently Opened (12 months): 74 communities 17,590 units

• • •

• •

– 91.0

• •

– 90.0

1050 –

1025 –

– 89.0

1000 – – 88.0 975 –

Under Construction: 85 communities 23,379 units Mar 23

Feb 23

Jan 23

Dec 22

Nov 22

Oct 22

Sep 22

Jul 22

Aug 22

Jun 22

May 22

Apr 22

Mar 22

Feb 22

Jan 22

Dec 21

Oct 21

Nov 21

Sep 21

Aug 21

Jul 21

Jun 21

May 21

Apr 21

– 87.0

Proposed Construction: 104 communities 31,734 units

History of Effective Rental Rate & Occupancy for All Units

Hottest Submarkets Over the Past Three Months

Concessions

Annualized Rank Submarket 1 Northeast Houston/Crosby 2 Med Center/Braes Bayou 3 Sugar Land/Stafford/Sienna 4 Montrose/Museum/Midtown 5 Katy/Cinco Ranch/Waterside

Occupancy (%)

Operating Supply: 3,070 communities 725,463 units

1075 – Rental Rate (¢/sq.ft./mo.)

Past 12 Months: 2.6% rental rate growth 3,589 units absorbed

•

•

• • • •

•

90.1% $1,263/mo. $1.42/sq.ft./mo.

891 sq.ft.

•

Occupancy: Price: Rental Rate: Size:

•

• • •

• •

• • •

% of Market Absorbed 8.0% 9.3% 6.6% 4.3% 3.8%

Rental Rate Growth % 1.4% 0.4% 0.6% 0.9% 1.0%

Total Units Class w/Concessions All 230,593 A 77,743 B 84,115 C 59,887 D 8,848

% of Total Units 32% 41% 32% 30% 12%

Average Special -1.8% -2.5% -1.4% -1.5% -0.8%

Citywide Effect -5.3% -6.0% -4.5% -5.0% -6.2%

One Month Free = -8.33%

THE FIRST TABLE ABOVE GIVES A SNAPSHOT of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 42 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification.

Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.

Dallas/Ft. Worth TEXAS Occupancy: 91.7%

San Antonio

Austin

Price: $1,493/mo.

Rental Rate: $1.69/sq.ft./mo.

Size: 882 sq.ft.

Occupancy: 89.4% Price: $1,204/mo.

Rental Rate: $1.40/sq.ft./mo.

Size: 862 sq.ft.

Occupancy: 89.2% Price: $1,627/mo.

Rental Rate: $1.85¢/sq.ft./mo.

Size: 877 sq.ft.

Past 12 Months: 1.8% rental rate growth 1,214 units absorbed

Past 12 Months: 0.9% rental rate growth -933 units absorbed

Past 12 Months: -1.1% rental rate growth 6,895 units absorbed

Operating Supply: 3,412 communities 822,666 units

Operating Supply: 1,011 communities 219,099 units

Operating Supply: 1,197 communities 287,633 units

www.haaonline.org

ApartmentData from MRI Software has been providing apartment data and marketing products since 1986.

ApartmentData.com provides realtime access for property specific information, market surveys and historic submarket data for more than 3.5 million apartment units in Texas, Florida, Georgia, Arizona, North Carolina and Tennessee.

For more information, contact Bruce McClenny at 800-595-8730. © 2023 ApartmentData from MRI Software May 2023

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Back Page with News from around the COMMUNITY

Commit for Life during HAA’s Blood Drive benefiting the Gulf Coast Regional Blood Center Thursday, June 15 9 a.m. to 1 p.m.

HAF Dinerstein Reed Prokop Education Center 4810 Westway Park Blvd. off the Beltway and Clay Road Contact shinkley@haaonline.org for more information.

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2023 HAA EDUCATION CONFERENCE & EXPO SPECIAL EDITION

Houston Apartment Association 4810 Westway Park Blvd.

Houston, Texas 77041

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