ABODE May 2023

Page 1

May 2023 ABODE THE HOUSTON APARTMENT ASSOCIATION MAGAZINE www.haaonline.org Expo! Join our multifamily tree Thursday, May 18 at NRG Center
Booth #143

Featured Supplier

Booth #914/915

Featured Supplier Booth #409


May 2023


Get Rooted in HAA –

The 2023 Expo Committee and Committee Chair Joseph Rodriguez, GreenLogic Lighting & Electric, are excited for you to join our multifamily tree during the HAA Education Conference & Expo at NRG Center on May 18. Meet the committee on Page 36. Learn more about the event itself starting on Pages 18 and 19. #GetRooted!


28 On the Scene – Photos from the HAA Volleyball Tournament.

36 2023 Expo Committee – Meet your hosts for this year’s event.

38 Scan to Win – Learn more about our Featured Suppliers and how to win big money at this year’s Expo.

40 2023 Expo Exhibitors – A list of this year’s exhibiting supplier companies.

42 Employing Empathy – Practice employing more Purposeful Empathy and see how it starts to change how you see your workplace.

46 Culture Club – Create a culture of cooperation and collaboration.

50 ChatGPT Prompt Cheat Sheet for the Rest of Us – Ready to get your nerd on?

54 Mitigation Can Help – Learning to put your trust in competent mitigation services.

58 On the Scene – Photos from the ACES Luncheon.

72 On the Scene – Photos from NAA Advocate.

74 On the Scene – Photos from the March on Crime Luncheon.

76 On Site with ABODE – Take a closer look at another of HAA’s Honor Award-winning communities.


7 President’s Corner – Get rooted in HAA.

8 Patron of the Month – Meet and support Craven Carpet.

9 Legislative Update – News from HAA’s Government Affairs.

11 It’s The Law – A pool rule checklist.

15 Resident Relations – A resident dispute is settled by the committee.

20 Calendar – HAA’s schedule of events for the coming months.

26 NAA Update – The unintended consequences of rent control policies.

60 Welcome Mat – Find out about the newest HAA members.

62 The Go-Getters – The recruiters branch out at their quarterly meeting.

66 The Ambassador ONE Society –Crawfish and Cornhole were the focus of the April meeting.

70 Portfolio Changes and In The News – Property updates and industry news clips from our members.

78 Index of Advertisers – See the supplier members who support this publication.

79 MarketLine – The latest area market numbers.

80 Back Page – News from around the community.

We welcome your comments. Email us at comm@haaonline.org

www.haaonline.org May 2023 ABODE 3
Cover photo by Mark Hiebert, Hiebert Photography


LOYAL PROFFITT Vice President at Large


CANDIS MOHR, CAS President AAA Plumbers


Vice President at Large

JOSEPH RODRIGUEZ, CAS Vice President Greenlogic Lighting & Electric

QUINTINA WILLIS Vice President at Large

DEBORAH DEROUEN, CAS Secretary PooPrints

TRACIE YODER Vice President at Large –South


Gemstar Construction Development


Mack Armstrong

Julie Batche

Kristen Becker

John Boriack

Jill Bounds

Kyle Brown

Tina Cavaco

Terri Clifton

Michelle Croasmun

Deborah DeRouen

Derek DeVries

Scott Douglas

Gina Erwin

Tamara Foster

Melissa Friend

Diane Gilbert

Monica Gracia

Stephanie Graves

Elizabeth Castro Gray

Manu Gupta

Clay Hicks

Deborah Holcombe

Karen Hefner

Debbie Kelm

Crystal Jackson

Jacob Kunath

Barby Lake

David Lindley

Betsy Marshall

Joe Melton

Kristin McLaughlin

Candis Mohr

Katy Myrick

Carlos Neto

Jenifer Paneral

Angelee Kumar Parikh

Mark Park

Velissa Parmer

Michelle Pawelek

Loyal Proffitt

Christy Rodriguez

Joseph Rodriguez

Kelly Scott

Ingrid Schultz

Corri Smith

Penny Sprang

Kelley Suess

Debbie Sulzer

Blaise Spitaleri

Ryan Terrell

Starla Turnbo

Richard Wall

Shelley Watson

Richard Whatcott

Quintina Willis

Tracie Yoder


Josh Allen

Ken Bohan

Gary Blumberg

Kathy Clem

Jack Dinerstein

Jenard Gross

Darlene Guidry

Alison Hall

David Hargrove

Larry Hill

Stacy Hunt

Hap Hunnicutt

David Jones

Mel Kieke

Mike Koch

Dick LaMarche

Cesar Lima

Tim Myers

P David Onanian

Jackie Rhone

John Ridgway

Kim Small

Eileen Subinsky

Steve Sweet

Kirk Tate

Suan Tinsley

H J Tollett, Jr.

Pat Tollett

Vic Vacek, Jr.

Beth Van Winkle

Jerry Winograd


Susan Alvarado

Jeff Blevins

Michelle Bridges

Israel Garza

Billy Griffin

Valerie Lacy

Stacy Lastovica

Mary Lawler

Laura Lestus

Bruce McClenny

Monica Morales

Dean O’Kelley

Tony Whitaker


Joe Bax

CHRISTY RODRIGUEZ Immediate Past President



Claude Arnold

Kenn Brown

Tina Cavaco

Terri Clifton

Kevin Fenn

Diane Gilbert

Anita Harrison

Dwayne Henson

Mike Koch

Merry Mount

Monette Reynolds

Sherry Stevenson

Kirk Tate

Suan Tinsley

Sonny Unverzagt

Del Walmsley

Nancé Wells

H.P. Paul Young

Jeanne Marie

Zublin Dicks


1961 CSC ServiceWorks


Century A/C Supply


Houston Planned Energy Systems


Cotton Commercial USA Inc.


AAA Plumbers


Gemstar Construction Development


Craven Carpet


Dixie Carpet Installations


Hire Priority Staffing & Executive Search


Camp Construction Services




FSI Construction Inc.

DEREK DEVRIES, CAS Immediate Past President

Susan Alvarado, CAS Century A/C Supply

Chris Bell, CAS, Greenlogic Lighting & Electric

Marivel Bownds, CAS, Valet Living

Tammy Broadway, CAS American Fire Systems

Shaun Callaway, CAS, Earthworks

Brandon Coleman, CAS Cinema Anywhere

Neal Conant, CAS, Gemstar Construction Development

Sean Cunningham, CAS, Flooring Warehouse

Deborah Derouen, CAS, PooPrints

Derek DeVries, CAS Marcelino “Tito"

Estrada, CAS One Source

Realty Advisors

Giovanna Gone, CAS, Century A/C Supply

Dan James, CAS, Redevelopment Services

Amanda Kelly, CAS, Brandt Electrical A/C & Heating Services

Debra Knight, CAS, Comm-Fit

Stephanie Krop, CASe, Poolsure

Liz Levins, CAS, Gemstar

Construction Development

Jim Martensen, CAS

EPICHTX Construction

Candis Mohr, CAS, AAA Plumbers

Tracey Moore, CAS, Flooring Warehouse

Karen Nelsen, CAS ALN Apartment Data

Matthew Nunn, CAS, Capital Construction

Doug Oehl, CAS, Flooring Warehouse

Arely Pena, CAS

The Liberty Group

Nikki Sekunda, CAS, The Liberty Group

Joseph Rodriguez, CAS, Greenlogic Lighting & Electric

Blaise Spitaleri, CAS, Gemstar Construction Development

Amber Whitaker, CAS FSI Construction

STEPHANIE GRAVES President SHELLEY WATSON Secretary/Treasurer GINA ERWIN President-Elect



Chief Executive Officer and Publisher

CASEY WATTS MORGAN, MPP cmorgan@haaonline.org


Director of Publications and Design DEBORAH NIX dnix@haaonline.org

Communications Manager MADISON O’BAR mobar@haaonline.org


Vice President of Membership and Marketing

AMANDA SHERBONDY, CAE asherbondy@haaonline.org


Chief Operating Officer SUSAN HINKLEY, CAE shinkley@haaonline.org

Vice President of Government Affairs BRADLEY PEPPER bpepper@haaonline.org

Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org

Vice President of Education and Outreach LAUREN TURNER, CAE, CMP lturner@haaonline.org

Director of Resident Relations MATILDE LUNA mluna@haaonline.org

Director of Events and Meetings LAUREN RAGIN, CMP lragin@haaonline.org

Director of Rental Credit Reporting TINA DEFIORE tdefiore@haaonline.org

Government Affairs Manager MADISON POLSTON mpolston@haaonline.org

Membership and Marketing Manager KAYLON NEWCOMB knewcomb@haaonline.org

Education & Outreach Manager CINDY DE LA RIVA cdelariva@haaonline.org

Director of IT WILL ALFARO walfaro@haaonline.org

PRINTER TGI PRINTED www.tgiprinted.com





Fair Housing




Past Presidents Council

Multifamily Fire

Safety Alliance


Political Action

Stephanie Graves

Christy Rodriguez

Mack Armstrong

Michelle Pawelek

Gary Blumberg

Kyle Brown

Kathy Clem

Elizabeth Castro-Gray

Gina Erwin

Stacy Hunt

Golf Starla Turnbo

Century Club

Strategic Outreach

Education Advisory

Leadership Development

Community Outreach

Product Service Council

Expo Exhibitor


Ambassador ONE Society

Independent Owners Connection

Resident Relations A

Blaise Spitaleri

Shelley Watson

Betsy Marshall

Penny Sprang

Kyle Brown

Joe Melton

Candis Mohr

Joey Rodriguez

Monica Gracia

Matt Nunn

Liz Levins

Blaise Spitaleri

Elizabeth Castro-Gray

Diane Totten

Resident Relations B Jana Gragg

Resident Relations Appeals

HAF Fundraiser


Property Awards

Darlene Guidry

Stephanie Krop

Brandon Coleman

Monica Morales

Susan Alvarado

Norma Alvear

Diane Gilbert


Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Bradley Pepper

Bradley Pepper

Bradley Pepper

Madison Polston

Madison Polston

Lauren Turner

Lauren Turner

Lauren Turner

Susan Hinkley

Susan Hinkley

Susan Hinkley

Amanda Sherbondy

Amanda Sherbondy

Amanda Sherbondy

Amanda Sherbondy

Matti Luna

Matti Luna

Matti Luna

Lauren Ragin

Lauren Ragin

Tina DeFiore

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.


ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2023 by HAA.

Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

www.haaonline.org May 2023 ABODE 5


These companies have generously supported the Houston Apartment Association with their sponsor membership Please give them careful consideration, whenever possible, in your business.

3BeeGuys Bee Removal

A Affordable Services Co

A.B.M. Commercial & Residential (DBA 1-800-Plumber+Air of Northwest Houston)

A1 Appliance Plug

AAA Staffing Ltd

AAdvantage Laundry Systems

ABC Supply

ACM Contractors of Texas

ACT Security Group

Action Window Coverings Inc

ACTIV Answer by Audio Images

Adobe Floors Inc

Adventure Playground Systems Inc

Advocate Construction Inc

Alcaraz Lawn Care

Alexander-Rose Associates Inc

All About Doody Pet Solutions LLC

All American Mailboxes of Houston Inc

All Dry Service

ALN Apartment Data

Alpha Patrol Officer

Ambassador Services LLC

The Ambrose Group

America Outdoor Furniture

American Fire Protection Group

American Fire Systems Inc

American Platinum Builders


Andrews Myers PC

The Apartments Concierge

Apartment Lines

ApartmentData From MRI


Apex Multifamily


ASAP Personnel Inc

Atlantis Exterior Cleaning

Atom4 Security Camera

AZP Multifamily

B&G Construction

Belfor Property Restoration

Bell’s Laundries

Bentley, Bratcher & Associates - PC

Bettencourt Tax Advisors LLC

BGE Inc/aka Brown & Gay Engineers Inc

Bio-One Houston South

BioTechs Crime & Trauma

Scene Cleaning

Black Tie Logistics

Blue Heron Technologies LLC

Blue Marlin Maintenance & Services

BluSky Restoration Contractors

Brady Chapman Holland & Assoc

Brandt Adjusting Service LLC

BrightView Landscape LLC

Brown & Brown Lone Star Insurance Agency Inc


C3 Building Solutions

Cano Electric Inc

Capital Disaster Solutions

CashFlow Pros LLC

Centex Construction

Century Fire Protection Houston

Certified Apartment Staffing

CFI Group

Chadwell Supply

Chicago Title Commercial Division

Citi Fence & Concrete

City Pups

City Wide Facility Solutions -

Houston West

Classic Same Day Blinds

Clean & Green Solutions

CNM Project Management LLC


Code Red Security Systems PLLC

Comfort Systems USA (South Central) Inc

Comiskey Capital Insurance Agency Inc

Commercial Fire Protection Construction ECO Services Contractors Inc

Contratista Direct ControlByNet Cloud and Managed Video Surveillance Solutions

Core 24/7 Restoration & Construction

Core By KHI Restoration

Core Multifamily Fabrication

CORT Furniture

CRE Business Solutions LLC

Crowned Eagle Construction

CSC Serviceworks

Cypress Landscaping & Irrigation Inc

D&G Quality Roofing Inc

D&M Roofing

DeNyse Companies Designs by Holmes

DHI Commercial Roofing

The Dick Law Firm

DNM Contracting Inc

Double Oak Erosion

Dryer Vent Wizard of Humble

Ecolo Environmental Inc

Embark Services

Emersyn Electrical Services LLC

Encore Services TX, LLC

EnviroSmart Multifamily

Pest Solutions

Epic Air Conditioning

EPICHTX Construction

ESI Fire & Security Inc

Exo Edge

Ezlo Innovation

Fantastic Floors

FASTSIGNS Missouri City

Featherston Sign Partners

FFH Inc DBA Liberty Builders

Fiat Construction LLC

Fidus Construction Services

Finish Factory Inc

Fire Reconstruction Inc

Flavor Finish Resurfacing

Frontier Waste Solutions

fun abounds

Gambit Construction

Gateman Inc

Get It Done Cleaning Service LLC

Gifford Roofing

Giordano Construction Inc

Go-Staff Inc

Graphic Stylus Promotional Products

Great American Business Products

Green City Security LLC

Green Garbology

Greenlogic Lighting & Electric

Grindstone General Contracting

GT Security Solutions

Guardian Gutters

Halo Doors Inc

Hamilton-Steele Outdoor Accents

Hard Works Valet Trash & Recycling


Hive Technology

Homeland Protective Services Inc

Hoover Slovacek LLP

HQ Contracting

Hut Services LLC

Industrial Disposal Supply

Infinity Power Partners

Infinity Roofing & Restoration

Inner Loop Construction LLC

Innovative Roofing Company Inc


J and B Carpet Services

J.P. Morin Company LLC

JAK Environmental LLC

Jenkins Restorations

JLD Enterprises LLC

Johnstone Supply

Jonah Digital Agency

Kathy Andrews Interiors

Keylo Painting & Construction


Law Office of Ernie Garcia PLLC

Leah McVeigh Design and Consulting

LeasePal Inc

Ledge Lounger

Lee & Barrier Builders LLC

The Legends Group LLC

The Liberty Group


Lights Out Production Company

Lincoln Jacob Construction

Lithotech Printed Products/ Forms Center

Lopez Carpet Care & Painting

LP Building Solutions: LouisianaPacific Corporation

LVL Up Remodeling

Maldonado Nursery & Landscaping Inc

Marchand Lighting

Masonry Solutions Inc

Matrix Construction Services

McMahan's Flooring Inc

Men In Kilts

Merk Electric Co

Modern Pest Control

Monge Contracting Group

MPS Direct

Mueller Water Conditioning Inc

MVI Construction

MX2 Commercial Paving

National Renovations LLC -

DBA Repipe Specialists Inc

NEI General Contracting

Nelson Painting and Construction

Norman Roofing and Construction

NorthMarq Capital

O’Conor Mason & Bone PC

On Duty Tree and Landscape

On Site Towing LLC

OnCall Patrol LLC

DBA Parking Pass.Com

Orkin Pest Control

Outdoor Elements

Over the Top Roofing and Remodeling

Pace Mechanical Services LLC

Pack It Movers

Parking Management Company/

PMC Towing

Pasadena Insurance Agency Inc

Paul Davis Greater Houston

PCS Creative Surface LLC

Perma Pier Foundation Repair

The Phoenix Staffing

Power Services of Texas

Precision Safe Sidewalks LLC

Pro Kleen Exterior Services

Pro-Tex Contracting Group

Professional Resurface LLC

Property Guardians

Pura Flo Corporation


Qira Inc

Quatro Tax LLC


RAM Construction

Ram Jack Foundation Solutions

Real Floors Inc

Redevelopment Services

Reliable Roofing of Texas Inc



Rent Debt Automated Collection Services Inc

Rent. Resia Construction LLC

Resident IQ

Residential Waste Service LLC

Restoration 1 of Central Houston

Revelation Windows & Doors

REVS (Refuel Electric

Vehicle Solutions)

Roadrunner Restoration Company LLC

Roosevelt General Contracting

Roto-Rooter Services Co

Rotolo Consultants Inc (RCI)

RTC Restoration & Glass Inc

SafeRent Solutions

Saifee Signs & Graphics

Saint Clair & Sons Inc

Santos Contracting LLC

Sayan Renovations and Construction

Scoop Troop HTX

SEAL Security Solutions LLC

Secure Insurance

Select Appliance Wholesale LLC

Sergeant Fifty-Five Insurance

ServiceMaster Recovery


SERVPRO of Cypress

Sherwin Williams

Shipman Fire Protection

Sign-Ups & Banners

Signal of Houston


South Central Electric LLC

Southern Exposure

Landscaping LLC

Spectrum Brands

State Patrol Services LLC

Steward Trash Valet Service

Stormwater Professionals Group

Strata Roofing and Construction LLC

Strategic Electrical Solutions

Strategic Protection Solutions

Structural Concrete Systems LLC

Sunny Pressure Washing LLC

Surface Experts

Swain & Baldwin Insurance & Risk Management

Swift Bunny

Texas Apartment Pool Services

Texas Concrete Professional Company

Texas Engineered Roofing & General Contracting

Texas GroundWorks Management

Texas Landscape Group LLC

Texas Southwest Floors Inc

Texas Window Cleaning Co Inc

Three Amigos Texas LLC

Threshold Agency LLC

Tpo Pros Roofing & Restoration

TradeCon Industries

Two Brothers Foundation Repair

United Protective Services

Urban Value Corner Store

USA Heroes Coalition D/b/a USA

Real Estate Professionals (USAREP)

USA Patrol Division

Valet Living


Vima Decor

WASH Multifamily Laundry


Watermark Restoration and Construction

Webb Pest Control

Whitmans Contracting and Roofing

Wilsonart LLC

World Cinema Inc

XXL Construction Inc

Letter from the President


This year, the theme for the HAA Education Conference & Expo is “Rooted in HAA.” HAA’s biggest event of the year is all about finding your network, exploring all that this industry has to offer and building stronger roots in the process. Consider your ROOTS in HAA. Who has fed your career and helped you to blossom and grow in this industry? Send them a shout out, or better yet, invite them to attend this year’s ROOTED Expo happening on May 18! Credential holders get CE’s AND a discount on registration.

HAA has strong roots securing our organization, and this is the perfect opportunity for new and existing members to join our multifamily ‘tree’ of suppliers, owners, managers, builders, and volunteers in further growing our multifamily association. Houston has the largest local multifamily Expo in the country! That is something to be proud of and to participate in. Not only is it the best in the galaxy, but our Expo connects suppliers and management teams to share information about products, trends and services that assist with property performance, revenue management resources, maintenance and renovation best practices all that help the bottom line. Plus, on the Expo floor you can participate in a cash giveaway by visiting HAA’s Featured Suppliers (See Page 38 for details). Who wouldn’t want to get rooted in that?

You all know how important education is to me and this year we have an amazing list of speakers coming to our Education Conference. We have also added two Spanish speaking courses to the conference this year! You can plan on hearing from Dr. Stevi Dawn covering Leadership Without a Title and Nelson Carcamo discussing Leading with Questions – The Most Underutilized Tool of the Leader for our early sessions. Then, you can top off your morning listening to Jesus Zepeda’s Industry Update or Beth Z talking about the Tech Tools for Serious Self Care. We finish the conference portion of the day with lunch and our Keynote. Don’t miss Slam Poet Andre Bradford speaking to all attendees about Kintsukuroi: On Empathy and Other Things.

Another opportunity happens after lunch when the Expo show floor opens. This time gives members the opportunity to branch out. Network with your peers and our awesome supplier exhibitors to find new products, new services, and most important, new friends in multifamily to grow with. You never know who you might meet or what new technology you might find to make your job and life a little easier!

Finally, I want to take a minute to recognize the tireless work that the Expo Committee does behind the scenes to execute an engaging show for our membership. This one day requires a yearlong commitment of planning and execution. They recruit and assist exhibitors, promote the show to attendees with on property visits and then work the event for HAA all along with all the stresses of working their own booths and jobs. This year the Expo Committee is made up of top-notch members who have dedicated so much time to HAA. I can’t wait to see their hard work come to life (I know they will be proudly representing in their florescent green EXPO shirts). So be sure to tell them THANK YOU! See them on the cover and meet them on Page 36.

I am asking all of you to SHOW UP and SHOW OUT for this year’s Education Conference and Expo and to get ROOTED IN HAA! You will thank me after hearing the best education this industry has to offer and engaging with HAA’s strongest network. I will see you there!


www.haaonline.org May 2023 ABODE 7

These companies have generously supported the Houston Apartment Association with their patron membership. Please give them careful consideration, whenever possible, in your business.

May Patron of the Month

Houston Planned Energy Systems

HAA Member since 1978

Cotton Commercial USA Inc.

HAA Member since 1982

Hire Priority Staffing & Executive Search

HAA Member since 1993

CSC ServiceWorks

HAA Member since 1961

Craven Carpet

HAA Member since 1986

Camp Construction Services

HAA Member since 1994


HAA Member since 1997

Gemstar Construction Development Inc.

HAA Member since 1985

AAA Plumbers

HAA Member since 1984

FSI Construction Inc.

HAA Member since 1999

Dixie Carpet Installations

HAA Member since 1987

Century A/C Supply

HAA Member since 1968

8 ABODE May 2023 www.haaonline.org


City of Houston adopts ordinance to create six pilot districts.



the City of Houston Council adopted an ordinance that would allow for the creation of six pilot Conservation Districts for the neighborhoods of Independence Heights, Freedmen’s Town, Manchester/Magnolia Park, Pleasantville, Piney Point (not Piney Point Village) and Acres Homes.

In an effort to help protect and preserve the remaining historic resources and character of certain neighborhoods in the City that do not meet the threshold to be designated an Historic District, the Planning Department staff identified Conservation Districts as another historic preservation tool being used in other Texas cities.

According to the City of Houston, a Conservation District is an area supported by property owners and designated by City Council in which certain development standards are established to preserve and protect a community’s character and recognize its heritage. The established standards are tailored to each district according to the area’s character and needs, based on extensive community input.

Working with the city, requirements will be established by the residents and owners who live and own property within a proposed district. Each district may look different depending on the cultural importance found in the community. A district may adopt some or all of these standards:

• Building height or number of stories

• Building size and massing (general shape and form of the structure)

• Front-facing building features

• Lot size and coverage

• Front and side building setbacks

• Off-street parking and yard parking

• Roof line and pitch

• Paving and hardscape covering

• General site planning (location of primary and ancillary structures)

• Architectural style and detailing

• Urban architectural character

• Garage entrance location

• Fences and walls

• Building relocation and demolitions

• Alterations to existing structures

These districts will only require 51%, as opposed to 67% for Historic Districts, of property owner support to move forward. However, unless there is 100% support from property owners, 75% of the City Council members must approve the creation of the district.

As initially drafted, this ordinance would have applied city wide and allowed for districts to be proposed virtually anywhere throughout the city. HAA worked with the city and stakeholder partners to limit the ordinance to only these six pilot areas.

It is also important to note that the ordinance does not create any Conservation Districts at this time but authorizes the Planning and Development Department to move forward with these selected communities to continue public engagement, evaluate options and begin the district creation process.

Unlike Historic Districts, which can continue to be established if they meet the criteria, there can be no additional Conservation Districts considered without a new ordinance being drafted and adopted.

Also of note, there are two bills in the legislature that would allow property owners an opt out of being included in a conservation district. SB 2147 by Senator Joan Huffman (R-Houston) and HB 4057 by Representative Mano DeAyala (RHouston) would afford property owners in a conservation district the same right found in state law for newly created deed restrictions by providing for a one-year time period to opt out of the conservation district.

City of Houston Water Rate Increases

In 2021, the City of Houston reached a lawsuit settlement regarding the state of its sewer system. As part of the agreement, the city is required to invest $3 billion in upgrades over the next five years. To fulfill this financial obligation, the City of Houston will implement a series of rate increases every April until 2026. As a result, the second increase just commenced on April 1, 2023.

This year, the rates for water and sewer serv-

ices will go up by 9.2%, affecting all customers in Houston. To help residents understand the increase, HAA has developed a flyer that can be distributed among your properties. It is available in English and Spanish and there is a blank space included in the flyers for any interested member companies to add their organization’s logo. For any questions or additional information, please contact HAA Government Affairs at bpepper@haaonline.org or 713-595-0302.

Texas Legislative Session Enters Its Last Month

The Texas Legislature will adjourn Sine Die on May 29 and as the last month progresses, our elected officials in Austin will encounter several constitutionally required deadlines that are intended to kill bills rather than pass them.

The last day to consider House Bills on “second reading” will be Thursday, May 11. All bills must be heard three times, with the second and third readings being voted on. If a bill has not been passed on second reading by midnight on May 11, it will be dead and the author can then look to attach it to another bill that is still moving or in most cases, put it in a folder and wait for the next session.

The last day for the House to consider Senate bills on second reading will be on May 23rd. The same fate will await any Senate bills not passed by midnight on the 23rd.

TAA/HAA Supported Legislation

While property taxes have a dramatic impact on the industry and continue to be a top priority in both TAA and HAA’s advocacy efforts, there are two pieces of legislation that we are actively pushing.

House Bill 2035 by Rep. Shelby Slawson/Senate Bill 986 by Senator Brandon Creighton:

The eviction process should be uniform across Texas. A patchwork of local requirements creates confusion and unintended consequences. Justices of the Peace follow state law and court rules / See Legislative, Page 77

www.haaonline.org May 2023 ABODE 9
Featured Supplier Booth #532


Here is a checklist of some of the rules relating to signage, safety and emergency summoning.

WARM WEATHER: Kids out of school. It’s summertime! You have a beautiful pool in your community and residents, occupants and guests want to play!

You’re looking forward to a great summer. However, with the opening of pool season, you are concerned about potential issues regarding pool safety. You wonder what the state requires regarding signage and telephones. Let’s take a look.

Section 265.190 of the Texas Administrative Code contains the Texas Department of Health rules regarding swimming pools. This section addresses a number of safety features in pools and spas including requirements for: (i) safety rope and float lines and floor markings; (ii) depth markers; (iii) “NO DIVING” markers and symbols; (iv) signage; (v) rescue equipment; (vi) emergency summoning devices; (vii) and lighting. Of note are the sections relating to signage and summoning devices.

Where should signs be located?


Signs must be in the pool yard, securely mounted, and readily visible to the pool user and must be posted within the pool yard unless otherwise stated in the rules.

Sign panels must be durable for weather conditions and the message surface must be clean and smooth and readily accept paint or precut lettering adhesives. Theming or artwork applied to signs must not invade the message panel and signs must have a distinct border.

Can you have more than one sign that gives the required message?


Yes. Multiple signs may be used, or messages may be combined on one sign.

What are the signage requirements for pools? (§265.190(f)(5 and 7))

The rules provide that safety signs for pools constructed on or after the effective date of the rules (January 1, 2023) or safety signs that are replaced at pools constructed before the

Letter and

Required Pool Signs Symbol Size

“WARNING-NO LIFEGUARD ON DUTY” (Where no lifeguard required or provided.) 4 inches

“NO DIVING” and International no diving symbol (Where no lifeguard required or provided.) 4 inches


Precise Location of the Pool on or with the Emergency Phone (address, or directions, or

1-inch GPS location, or building number, as appropriate)

Hours of Operation

Directions to and Location of Emergency Phone if Phone Not Visible in Pool Yard

User Load Limit







effective date must contain the information on the previous page (with the letter and symbol size indicated).

Variations of language of the required safety signs are allowed if the language of the







sign is substantially equivalent to the language in the table and if local regulatory officials that regulate swimming pools and spas approve the variations before the sign is posted in the pool yard.

www.haaonline.org May 2023 ABODE 11
It’s the Law By HOWARD BOOKSTAFF, Hoover Slovacek LLP , HAA General Counsel

Do the signs have to be in any languages other than English? (§265.190(f)(6))

In areas of Texas where the majority of residents are non-English speaking, in addition to signs in English, signs and other written warnings or information required by the rules may be posted in the predominant language. Since this is not required, English would be appropriate.

What rescue equipment is required by the pool? (§265.190(g))

A pool must have at least one ring buoy with throwing rope and a reaching pole for every 2,000 square feet of pool surface area up to 6,000 square feet. If the pool has over 6,000 square feet of surface area an additional ring buoy, throw rope, and reaching pole must be provided for each additional 4,000 square feet of surface area or fraction thereof. The reaching poles and ring buoys with rope must be visible and readily accessible from all areas of the pool yard.

The reaching pole must be light, strong, nontelescoping, and at least 12 feet long. The pole must be constructed of fiberglass or other material that does not conduct electricity and must have a body hook or shepherd’s crook with blunted ends attached.

The throwing rope must be 1/4-inch to 3/8inch in diameter, with a length at least two-thirds

Letter and Required Spa Signs

Symbol Size

“WARNING – NO LIFEGUARD ON DUTY” (if no lifeguard is provided or required) 4 inches


Maximum User Load Minimum 1-inch

Location of the Nearest emergency phone or device. Minimum 2-inches





the maximum width of the pool. The USCG-approved ring buoy, maximum 24-inches in diameter, must be attached to the throwing rope.

Minimum 2-inches

Minimum 2-inches

Minimum 2-inches

What are the safety requirements for spas? (§265.190(h)(1))

/ See Law, Page 75

12 ABODE May 2023 www.haaonline.org

Featured Supplier

Booth #815 Featured Supplier Booth #439


An applicant files a complaint after being denied approval and not refunded his deposit.

A RESIDENT FILED a complaint with the Houston Apartment Association to dispute a property’s decision to keep his security deposit after denying his rental application. The resident completed an application and paid a $150 security deposit on March 2. On March 20 he was contacted by the property informing him that his application was not approved and the deposit was nonrefundable.

HAA reached out to the apartment property to pass along the information and that response was forwarded to the resident. Enclosed in the management’s response were copies of the lease, application and receipt of security deposit from the applicant. The property explained that they tried to reach out to the applicant on different occasions for more information for his rental application, but after

several tries, canceled his application on March 20, 18 days after being submitted.

The case was heard during a Resident Relations Committee meeting. The committee decided in favor of the resident because the apartment property wasn’t able to receive rental verification for the applicant. The committee also noted that on the TAA application it states “if we do not approve your application within seven days after the date we received a completed application, your application will be considered disapproved.” Because management waited 18 days, they are to refund the applicant his $150 security deposit.

The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by

both the resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final.

If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance.

Renters can be referred to HAA to speak to a trained consultant, fluent in English and Spanish, Monday through Friday from 9 a.m. to 4 p.m. Residents can also be directed online to www.haaonline.org/renters.

Resident Relations from the RESIDENT RELATIONS COMMITTEE
www.haaonline.org May 2023 ABODE 15
T T The Honors are back June 29! Visit www.haaonline.org/nominate Take a few minutes and recognize your superstars! The deadline for individual nominations is Friday, May 26. T T T
Featured Supplier Booth #7/8/9

Show Schedule:

Education Sessions (paid attendees only)

8:30 a.m. – Registration opens

8:30 a.m. to 1 p.m. – Credential Corner open (second floor)

9:30 a.m. to 10:20 a.m. – Education Sessions

(English & Spanish – Concurrent Sessions)

10:30 a.m. to 11:20 a.m. – Education Sessions

(English & Spanish – Concurrent Sessions)

11:30 a.m. to 1 p.m. – Keynote Speaker & Luncheon

Expo (free for management company personnel)

1 p.m. to 5 p.m. – Expo opens, Hall C to all attendees

3:45 p.m. – 1st Featured Supplier Contest

$1,500 Winner drawn and announced

4:45 p.m. – 2nd Featured Supplier Contest

$1,500 Winner drawn and announced

5 p.m. – Expo closes

join the multifamily tree may 18, 2023 nrg center • hall c www.haaexpo.org

Thanks Sponsors: Show Schedule:

Lanyards: Chadwell Supply

Education Conference

Breakfast: Clozzits

Crowned Eagle Construction

Education Conference

Leadership Sessions:

Century Air Conditioning Supply

Massey Services Inc.

Education Conference

Spanish Sessions:

AAA Plumbers

American Fire Systems

Keynote Luncheon: EPICHTX Construction

Credential Corner:

Core Multifamily Fabrication

Grand Entrance: EPICHTX Construction

Aisle Signs:

Ameristar Screen & Glass

Best Plumbing

Encore Services TX

Flooring Warehouse

Greenlogic Lighting & Electric

Jenkins Restorations

Lowe’s Pro Supply Massey Services Inc.

Bars: ATI Restoration

Matrix Construction Services

Hand Sanitizer Stations:

Ameristar Screen & Glass

Lowe’s Pro Supply

Mobile Device

Charging Stations: G.O. Plumbing Services Jenkins Restorations

Roaming Photobooth: Massey Services Inc


Education Sessions:

(paid attendees only)

Price: $150 by April 18/$175 after April 18 NAA Credential Holders $120

8:30 a.m. – Registration opens

8:30 a.m. to 1 p.m. – Credential Corner open (second floor) Get “Rooted” in HAA and earn your credential today! Accredited through the National Apartment Association (NAA), these credentials show your true commitment to your career. Come learn about the six different credential programs we offer and the opportunity to receive an education grant for a program.

8:30 a.m. to 9:30 a.m. – Breakfast

9:30 a.m. to 10:20 a.m.– Two Concurrent Leadership Sessions:

English Session: Leadership Without a Title with Dr. Stevi Dawn

Even when we do not have the title or the power, we are still leaders in our work. Being a leader means understanding the VIP skills that leaders use daily. We call these Very Impactful Practices. Think of it as 8 things you can do every day to establish your leadership brand. Whether it’s learning how to communicate a message effectively or managing conflict in a positive way, these leadership skills create success regardless of your level. It is not about being the boss. It’s about influencing people towards a shared goal. You must lead yourself, before you can lead others.

Spanish Session: Leading with Questions – The Most Underutilized Tool of the Leader with Nelson Cárcamo

Nelson’s goal is to develop the individual’s ability to influence others so they can achieve exceptional results, not only in their professional career or function but also in other areas. Together we will raise the current level of motivation, personal commitment, and accountability and inspire them to be leaders with high-impact results by eliminating the barriers of mental and operational paradigms.

10:30 a.m. to 11:20 a.m. – Two Concurrent General Sessions:

Spanish Session: Industry Update with Jesus Zepeda

Learn, share, and interact with Regional

Maintenance Manager Jesus Zepeda from Camden. This program will focus on upcoming changes to three key areas including HVAC changes, pool safety, emergency preparedness, and more.

English Session: Tech Tools For Serious Self Care with Beth Z

Discover easy tools that help you organize your day and manage your life. In the insanity of today’s world, you're busier than ever with deals, kids, health checks, high stress and exhaustion. Even though you're being pulled in every direction by everyone and everything, if you don't take time to keep your head on straight, you won't be able to be the leader you are. Join Your Nerdy Best Friend, author/speaker Beth Z, for a nerd's take on selfcare. Using today's technology, you can integrate tools and apps into your routine that will help you get more work done in less time. Discover resources to help you overcome the crippling effects of stress and overwork. And best of all, Beth Z's tools are free or darn cheap.

11:30 a.m. to 1 p.m. – Lunch

Noon to 1 p.m. – Keynote Speaker

Kintsukuroi: On Empathy and Other Things with S.C. Says (a.k.a. slam poet Andre Bradford)

The overall mission of the programming will be to provide attendees with a new lens, using slam poetry, with which to view Purposeful Empathy as well as help them truly understand the value and power of story, and how vital it is to seek a deeper understanding of the people around us to create a welcoming community and living experience. Kintsukuroi means to call attention to the lines made by time and rough use; these aren't a source of shame. This practice—also known as kintsukuroi, which literally means gold mending—emphasizes the beauty and utility of breaks and imperfections.


(free for management company personnel) 1 p.m. to 5 p.m. – Expo opens, Hall C to all attendees

3:45 p.m. – 1st Featured Supplier Contest

$1,500 Winner drawn and announced

4:45 p.m. – 2nd Featured Supplier Contest

$1,500 Winner drawn and announced

5 p.m. – Expo closes

Cárcamo Dawn Zepeda Beth Z S.C Says



PAC Steering Committee Meeting

Tuesday, May 2

Noon to 1 p.m.


New Supplier Orientation

Wednesday, May 3 10 a.m. to 11 a.m.

Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits.

Ambassador ONE Society Meeting

Wednesday, May 3 3:30 p.m. to 5:30 p.m.

Kirby Icehouse Memorial

1015 Gessner Road

Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. Supplier members only.


Legal Lowdown

Thursday, May 4

3 p.m. to 4 p.m.

Via Zoom

Sponsored by Texas Southwest Floors

Blue Star Program

Thursday, May 4 7:30 a.m. to 3:30 p.m.

The Blue Star Certification Program

is a joint effort by the Houston Police Department and HAA. Created for rental properties of all sizes, the program's goal is to help law enforcement officials and the multifamily housing industry work together to effectively reduce criminal activity in rental properties. Please direct questions to officer L. Tram at loc.tram@houstonpolice.org.

Sponsored by BG Multifamily and Watermark Construction


Sports Challenge

Friday, May 5

8 a.m. to 2 p.m. Bear Creek Soccer Fields War Memorial Drive and Clay Road. Register at www.haaonline.org/sportschallenge.

Sponsored by AAA Plumbers, AAffordable Roofing, American Fire Systems, Apple Termite and Pest Control, Apartments.com, HD Supply, Hire Priority, Precision Appliance Leasing, Rasa Floors, Real Floors Inc, Surface Experts, The Liberty Group

9 Avenues: Technology Row - 2 Excel Intermediate (102) with Julie Hartman, B2G Victory Tuesday, May 9 9 a.m. to 12:30 p.m. Go beyond the basics and master Microsoft Excel and many of its powerful features. See Page 23 for details.

Sponsored by ALN Apartment Data


Resident Relations Committee A Meeting

Wednesday, May 10 2 p.m. Via Zoom


Certified Pool Operators (English)

Wednesday, May 10 to Thursday

Thursday, May 11

Dispel the myths in pool care and tremendously reduce chemical expenses while extending the life of your pool. Successful completion of this exam offers apartment industry personnel a five year certification from the Pool & Hot Tub Alliance (formerly NSPF). Visit www.haaonline.org for details.


HAA Board of Directors Meeting

Thursday, May 18 10:30 a.m.

NRG Center

Sponsored by SafeRent Solutions

Featured Event

HAA 2023 Education Conference and Expo

Thursday, May 18 9 a.m. to 5 p.m. NRG Center, Hall C

Get rooted in HAA. Join the multifamily tree for the largest local apartment association expo in the country. See Pages 18 and 19 for details and sponsors.


Pasadena Region Meeting

Tuesday, May 23

11 a.m. to 1 p.m.

Registration starts at 11 a.m. The program and lunch begin at 11:30 a.m. This event is open to onsite personnel and management only. This event is free, but we kindly ask you to RSVP yourself and/or team members. More information to come. Visit www.haaonline.org/ outreach meetings for up-to-date information. Contact education@haaonline.org to RSVP.

Sponsored by Magna Pest Solutions


Avenues: Marketing Place - 2

Video, Video, Video: The best ways to use video for marketing, leasing, and communication with Lisa Trosien, ApartmentExpert.com

Wednesday, May 24

9:00 a.m. to Noon

The best ways to use video for marketing, leasing and communication. See Page 23 for details., Sponsored by AAA Plumbers

HAA Offices Closed

Monday, May 29

HAA offices will be closed in observance of Memorial Day.

NEXT Breakfast

Wednesday, May 31

8:30 a.m. to 10 a.m.

This niche group within HAA is dedicated to the networking and professional development needs of HAA young professionals. Visit www.haaonline.org/next and see Page 24 for details.

Sponsored by American Fire Systems and Rent.

Did they pay their rent?

Rental Credit Reporting (RCR) was established in 1977 to solve screening problems the Houston Apartment Association founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region. The Houston Apartment Association and SafeRent are partnered to expand RCR and include numerous searches in one bundled report with immediate and unlimited inquiry access.

To learn more and subscribe, call RCR at 713-595-0300, email rcr@haaonline.org or visit www.haaonline.org.

HAA Education, Events and Meetings SCHEDULE 20 ABODE May 2023 www.haaonline.org
MAY S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 JUNE S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30


Legal Lowdown

Thursday, June 1

3 p.m. to 4 p.m. Via Zoom

Sponsored by Texas Southwest Floors


New Supplier Orientation

Wednesday, June 7

10 a.m. to 11 a.m. Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits.

Ambassador ONE Society

Wednesday, June 7

3:30 p.m. to 5:30

Kirby Ice House Memorial 1015 Gessner Road

Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network with other supplier partners. Supplier members only.


Katy Region Meeting

Tuesday, June 13

11 a.m. to 1 p.m.

Registration starts at 11 a.m. The program and lunch begin at 11:30 a.m. This event is open to onsite personnel and management only. This event is free, but we kindly ask you to RSVP yourself and/or team members. More information to come. Visit www.haaonline.org/ outreach meetings for up-to-date information. Contact education@haaonline.org to RSVP.


Avenues: Leadership Lane - 1

The Persuasive Leader Workshop: How to Lead Your People to Their Highest Results with Rommel Anacan

Wednesday, June 14

9 a.m. to Noon

See Page 22 for details.

Sponsored by Best Plumbing

Resident Relations Committee B Meeting

Wednesday, June 14

2 p.m. to 4 p.m. Via Zoom


Blood Drive

Thursday, June 15 9 a.m. to 1:30 p.m.

The Gulf Coast Regional Blood Center will be set up at HAA for the drive. Sign up online at www.giveblood.org or contact Susan at shinkley@haaonline.org for details.

Go-Getter Meeting

Thursday, June 15

4:00 p.m. to 6:00 p.m.

El Tiempo, Gessner

See Page 62 for details.

Sponsored by Blue Ox Moving & Storage and EPICHTX Construction


ACES Luncheon

Friday, June 16

11:30 a.m. to 1:30 p.m.

Location TBA

ACES is open to supervisors and executive-level multifamily professionals. Contact education@haaoline.org for details.

Sponsored by Best Plumbing and Texas Apartment Pool Services


HAA Offices Closed

Monday, June 19

HAA offices closed for Juneteenth


HAA PAC Luncheon

Tuesday, June 20

11 a.m. to 1:p.m. Contact Madison at mpolston@haaonline.org. for details.

Sponsored by ALN Apartment Data


Avenues: Maintenance Blvd - 1 How to Create Win-Win Scopes, Bids, and Contracts with Chris King-Dye, Full House Marketing

Wednesday, June 21 9 a.m. to Noon See Page 22 for details. Sponsored by Century Air Conditioning Supply

Leadership Lyceum

Wednesday, June 21 Noon p.m. to 2 p.m. contact Susan at shinkley@haaonline.org for details.


IROC Breakfast

Thursday, June 22 8 a.m. to 10 a.m. Contact education@haaonline.org for details.

Sponsored by Crowned Eagle Construction

Sponsorship 101

Thursday, June 22 2:30 p.m. to 3:00 p.m.

Sponsorship Auction

Thursday, June 22 3 p.m. to 5:30 p.m. Supplier partners can purchase sponsorhips for upcoming HAA meetings and events. Contact asherbondy@haaonline.org for details.


Leasing 101

Tuesday, June 27 through Wednesday, June 28 9 a.m. to 4 p.m.


2023 Legal Seminar

Thursday, June 29

9 a.m. to Noon

HAA 4810 Westway Park Blvd. Contact education@haaonline.org for details.

Sponsored by PooPrints and Cinema Anywhere

Featured Event Honors Awards

Thursday, June 29

6 p.m. to 9 p.m. Hilton Americas Houston 1600 Lamar Street, 77010 Join us as we honor and celebrate the multifamily industry's finest professionals and properties, as well as recent NAA credential holders. For more information and to register, visit www.haaonline.org/events.

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar.

www.haaonline.org May 2023 ABODE 21
Please note that dates and times are subject to change. Check the calendars at www.haaonline.org/events for the most up-to-date information.

Avenues: Main Street - 2

July 18

Why Ya' Gotta Be So Mean? Dealing with angry residents with Lisa Trosien, ApartmentExpert.com

Avenues: Main Street - 3

November 15

Apathy To Empathy: 4 Methods to Cure Fatigue & Bring the Compassion Back with Amy Kosnikowski Dilisio

New Technology Track!

Plus updated content featuring the top industry speakers

Avenues: Maintenance Blvd - 1

June 21

How to Create Win-Win Scopes, Bids, and Contracts with Chris King-Dye, Full House Marketing

Avenues: Maintenance Blvd - 2

October 4

Trends in Maintenance - Personnel, Service, Technology and Tools with Mark Cukro, Plus One Inc.Service Team Training

Avenues: Maintenance Blvd - 3

October 19

As the Apartment Turns- Preventing

Soap Opera Drama in your Apartment Turn Program with Chris King-Dye, Full House Marketing

Avenues: Leadership Lane – 2

June 14

The Persuasive Leader Workshop: How to Lead Your People to Their Highest Results with Rommel Anacan

Avenues: Leadership Lane - 3

September 20

Next Level Leadership with Debbie Phillips

Avenues: Marketing Place - 2

May 24

Video, Video, Video: The best ways to use video for marketing, leasing, and communication with Lisa Trosien, ApartmentExpert.com

Avenues: Marketing Place - 3

October 11

Say YES to the Address with Leah Brewer, Full House Training

Avenues: Technology Row - 2

May 9

Excel Intermediate (102) with Julie Hartman, B2G Victory

Avenues: Technology Row - 1

June 7

Excel Basics with Julie Hartman, B2G Victory

Avenues: Technology Row - 2

July 11

Excel Intermediate (102) with Julie Hartman, B2G Victory

Avenues: Technology Row - 3

August 16

Microsoft Training (Teams, Outlook, and Office) with Julie Hartman, B2G Victory

Need just one seminar? Individual sessions are priced atonly$60per person,arealstealforqualityeducation! The Avenues series of seminars feature some of the best nationally-acclaimed speakers in the industry with learning sessions for every level of multifamily professional. Look for the class schedule at www.haaonline.org for details. Contact the HAA Education Department at education@haaonline.org or register online at www.haaonline.org. Main ST Maintenance BLVD Marketing PL Leadership LN Annual Property Subscriptions are available with unlimited attendance for all on-site property staff to attend all sessions at a discounted price.
• Fewer than 200 units: $199/year • 200-350 units: $399/year
• More than 350 units: $499/year Three (3) CEC credits awarded per session.
Technology ROW
Follow a road that fits your career journey with Avenues.
Sponsored by Featured Supplier Booth #920/921

Leading the Way

For the first time in the Houston Apartment Association’s history, our 2023 HAA executive officers are all women leaders! Join HAA NEXT as these industry veterans share advice and lessons learned in their careers within the multifamily industry. Let these mentors give you ideas for climbing the stairway to success. Panelists include (from top):

• President Stephanie Graves, Q10 Property Advisors

• Immediate Past President Christy Rodriguez, Judwin Properties

• President-Elect Gina Erwin, GWR Management

• Secretary/Treasurer Shelley Watson, The Morgan Group

• Product Service Council President Candis Mohr, AAA Plumbers

NEXT Professional Breakfast

Wednesday, May 31 8:30 a.m. to 9 a.m. – Networking 9 a.m. to 10 a.m. – Program Program Fee: $25 Register online at www.haaonline.org/events

Sponsored by American Fire Systems and Rent.

Featured Supplier Booth #325
Featured Supplier Booth #332/334

On the Scene

HAA Volleyball Tournament

Friday, March 24 at District 249

Thank you to our generous sponsors:

Court Sponsors: Chadwell Supply. and Matrix Construction

Lunch Sponsors: American Fire Systems and BlueLine Construction & Remodel

Snack Sponsor: SafeRent Solutions

HAA members braved the rain and hit the courts to volley with HAA!

1. First Place Team: La Salle Landscaping, champions for the seventh year running 2. Second Place Team: Central Renovation Solutions 3. Third Place Team: RPM Living. For more photos, visit www.haaonline.org

2 3 28 ABODE May 2023 www.haaonline.org 1
www.haaonline.org May 2023 ABODE 29

On the Scene

Photos by MARK HIEBERT, Hiebert Photography
30 ABODE May 2023 www.haaonline.org
HAA Volleyball Tournament
www.haaonline.org May 2023 ABODE 31

On the Scene

Photos by MARK HIEBERT, Hiebert Photography
32 ABODE May 2023 www.haaonline.org
HAA Volleyball Tournament

Featured Supplier

Booth #403

On the Scene Photos by MARK HIEBERT, Hiebert Photography

34 ABODE May 2023 www.haaonline.org
HAA Volleyball Tournament

Featured Supplier

Booth #521

Welcome from the 2023 Expo Committee

In front: Expo Committee Chair Joseph Rodriguez, GreenLogic Lighting & Electric

From bottom, first row:

Sara Hinson, Allied Orion Group

Marilyn Rivero, First Onsite Restoration

Deborah DeRouen, PooPrints

Susan Alvarado, Century Air Conditioning Supply

Ruha Vohra , Veritas Equity Management

Arely Pena, The Liberty Group

Second row:

Angie Aversa, The Liberty Group

Liz Levins, Gemstar Construction Development Inc.

Tammy Broadway, American Fire Systems Inc.

Emily Jones, SYNC Residential

Victoria Tiemann, Redi Carpet Sales of Houston

Emily Frost, SYNC Residential

Brooke Kirkpatrick, Rent.

Candis Mohr, AAA Plumbers

Tracey Moore, Flooring Warehouse

Nicole Aldrich, GWR Management

Ryan Weis, Crestmark Construction Services

Amanda Kelly, Brandt Electrical A/C & Heating

Amanda Walker, Q10 Property Advisors

Anita Alberger, Respage

Third row:

Kathy Motis, Greystar

Debra Knight, Comm-Fit

Shaun Callaway, Earthworks Inc.

Kelsey Callaway, PooPrints

Monica Gracia, DayRise Residential

Valerie Lacy, Cushman & Wakefield

Carina Bryars, Greystar

Matthew Nunn, Capital Construction

Phillip Price , HD Supply Multifamily

Tito Estrada, One Source Realty Advisors

Fourth row:

Blaise Spitaleri, Gemstar Construction Development Inc.

Jim Martensen, EPICHTX Construction

In the tree: Xochitl Flores, Church Pool Services

Not pictured:

Marivel Bownds, Valet Living

Derek DeVries

Erica Janke, Jetty Services LLC

Liz Macias, Tarantino Properties Inc.

Andrew Najar, Keener Management LLC

Natalie Spratt, Mosaic Residential

Featured Supplier Booth #438/440


money tree is real!

Scan to Win!

Visit the Expo Featured Suppliers for TWO chances to win $1,500!

Start your tour of the expo floor and visit the HAA Featured Suppliers as they show off their products and services. While you’re at it, you can earn three chances to win $1,500 on the day of the show! At the very least, you could find a new supplier partner while you play!

Here's how it works:

Register to play the contest by scanning the QR code to download the ScanHunt game application.

Play the game on your smart device!

o Scan the QR code displayed at each booth.

o Visit AT LEAST 12 of the 24 booths to earn 120 points for ONE raffle ticket.

o Visit 18 of the 24 booths to earn 180 points for TWO raffle tickets.

o Visit all 24 booths to earn 240 points for THREE raffle tickets.

o Drawing will be held at the times listed below.

Get your raffle tickets! Once you have completed your visits, show your digital score card to an HAA Staff member at the HAA booth at the back of the hall to receive your raffle ticket(s). (This is NOT a timed contest. Completing the games earlier does not determine the drawing winner.)

Drawing times:

o Scan to Win Drawing #1: 3:45 p.m.

o Scan to Win Drawing #2: 4:45 p.m.

Winners must be present to win and will be announced over the PA system at the HAA booth located at the back of the hall at the times indicated above.

No purchase necessary. MANAGEMENT ATTENDEES ONLY.

Featured Supplier

Look for this logo in advertising and at participating exhibitor booths at the Expo

Participating Featured Suppliers:

In booth order:

Brandt Electrical A/C & Heating Services - 7/8/9

Three Amigos Texas - 132

SafeRent Solutions - 143

Urban Value Corner Store - 325

HD Supply – 332/334

Dixie Carpet - 403

Gemstar Construction Development - 409

Ameristar Screen & Glass - 438/440

Ameritex Movers - 439

Ideal Towing - 503

Century A/C Supply - 521

Guardian Construction - 532

Camp Construction – 541/543

EPICHTX Construction – 636/638

Best Plumbing - 701

Santos Contracting - 736

InterSolutions Staffing - 807

Affordable Quality Electric - 815

Freedom Construction - 817

Penco Access Control – 738/740

Johnstone Supply – 905/906

Crestmark Construction - 907908

Church Foundation Repair – 920/921

AAA Plumbers - 914/915

Featured Supplier Booth #701
COMPANY .........................................................BOOTH A.B.M. Commercial & Residential (DBA 1-800-Plumber+Air of Northwest Houston) 130 AAA Plumbers 914/915 AAA Staffing Ltd 743 ABC Home & Commercial Services 732 ACTIV Answer by Audio Images ............................227 ADT Multifamily 719 Advance LED Solution LLC 311 Advanced Exercise 105 Adventure Playground Systems Inc 700 Affordable Quality Electric 815 Airemaster of Houston..........................................435 Alarmtechs Inc 601 Alexander-Rose Associates Inc 304 All Dry Service 831 ALN Apartment Data 632 Ambassador Services LLC 238 American Fire Systems Inc....................................533 American Platinum Builders .................................107 Ameristar Screen & Glass 438/440 Ameritex Movers Inc 439 Apartment Life 804 ApartmentData From MRI Software 410 ApartmentRatings/SatisFacts ................................816 Apartments.com ...........................................404/406 Apple Termite & Pest Control Inc 314/316 Aroma Impressions 323 ASAP Personnel Inc 15 Assertive Industries 121 ATI Restoration 821 Atlantis Exterior Cleaning .....................................340 Atlas Trash Services 836 AZP Multifamily 337/339 Behr Paint Company 331 Belfor Property Restoration 536 Best Plumbing LLC 711 Beyond General Construction LLC .........................305 BG Multifamily 200/202 Biomorph Studios 133 Bio-One Houston 737 Bio-One Houston South 225 BioTechs Crime & Trauma Scene Cleaning 103 Brandt Electrical A/C & Heating Services LLC 7/8/9 Brown & Brown Lone Star Insurance Agency Inc 635 Caldwell & Gregory 824 Camp Construction Services 541/543 Cano Electric Inc 903 Capital Construction ..............................................420 Centex Construction 923 Central Renovation Solutions 717 Century Air Conditioning Supply 527 Chadwell Supply 427 Cherokey Fire Protection 902 Church Foundation Repair ...................921 Church Pool Services.............................................920 City Pups 6 Classic Protection Systems Inc 808 Clozzits 139 Comcast 521 Comm-Fit ..............................................................621 Concrete Raising Corp ...........................................801 Conservice 702 Contractors Inc 900/901 Core 24/7 Restoration & Construction .................234 Core Landscape Group 833 Core Multifamily Fabrication 720 Craven Carpet Inc 909 Crestmark Construction Services 907/908 Crowned Eagle Construction .................................209 CSC Serviceworks 414 CSC Serviceworks 416 Cypress Signs 634 D&G Quality Roofing Inc 434 Dixie Carpet Installations Inc 403 DNM Contracting Inc .............................................827 Dog Paws - DNA Pet Waste Solutions 611 DoodyCalls 100/102 Earthworks Inc 741/842 Encore Services TX, LLC 838 Encore Valet Services 822 Entrata® .............................................................433 EPICHTX Construction ......................636/638 Facilities Maintenance Management - FMM 224 Ferguson Facilities Supply 104/106 Fetch Package 123 Fidus Construction Services 335 Fire Reconstruction Inc ..........................................710 First Onsite Restoration ........................................432 Fit Supply LLC 803 Flooring Warehouse 840 Fort Bend Battery & Golf Cars 739 Fowler Laundry Solutions 232 Freedom Construction LLC 817 FSI Construction............................................441/443 fun abounds 300 G & H Trash Valet Inc 240 G.O. Plumbing Services Inc 318/320 Gambit Construction 724/726 Gateman Inc 207 Gatewise Incorporated..........................................722 GDE Renovations LLC 11 Gemstar Construction Development Inc 409/730 GPS Roof Leak Repair 605/607 Graphic Stylus Promotional Products 135 Green Garbology ..................................................534 Green Mountain Energy 217 Greenlogic Lighting & Electric 138/140 Grindstone General Contracting 222 Guardian Construction 532 Hahn Equipment 243 Halo Branded Solutions ...............................343/442 HandyTrac Key Control 326 Hardman Signs 19 HD Supply Multifamily 332/334 Hire Priority Staffing & Executive Search 542 Hoffer Furniture 16 Horisons LLC .........................................................426 Houston Colors Painting & Resurfacing Co ...........725 Houston Permit Service 615 Houston Permit Service 714 ICONstrux Design + Build 835/837 Ideal Towing 503 Impact Property Solutions ....................................1/2 Industrial Disposal Supply ....................................707 Innovative Recovery 809 Insgroup 818 InterSolutions Staffing ...........................807 iTech Monitoring 10 JAK Environmental LLC 643 Jenkins Restorations 137 Jet Waste Services 336/338 Jetty 540 JM Sales & Service Inc ..............................................3 JMI Contractors Inc 319 Johnstone Supply 905/906 KeyTrak Inc 709 Kings III Emergency Communications 805 La Salle Landscaping & Tree Service ...............................114/116/118/120 Lawson Construction & Builders Inc 131/230 LeaseLock 708 Leisure Creations 810 Liberty Rent 208 Liftmaster 832 Lincoln Security Systems Inc .................................814 Lowe’s Pro Supply .................................................415 LSR Multifamily 800/802 M.A.C. Mechanical Plumbing LLC 841 Magna Pest Solutions 134 Major League Gutter Cleaning 538 Mare Traffic Control Solutions ...............................811 Massey Services Inc...............................................716 Matrix Construction Services 115/214 McMahan's Flooring Inc 226 Milwaukee Tool 806 MirrorMate Frames 734 Moen Inc 301 Mueller Water Conditioning Inc.............................219 Multifamily Utility Company 315 Namco Mfg Inc 731/830 National Credit Systems Inc 701 OdorDeFence/BugDeFence 922 On Guard Inc 916 OnCall Patrol LLC DBA Parking Pass.Com .............706 One Source Realty Advisors 422 OneApp Guarantee 619 Outdoor Elements 727/826 Pace Mechanical Services LLC 215 Pavement Services Corporation 742 Penco Access Control LLC dba Penco Gate and Fence 738/740 Penn Apartment Staffing LLC 839 Perfect Surface LLC 307/309 PetScreening 718 Poolsure 633 PooPrints ..............................................................623 PPG Paints 537/539 Precision Appliance Leasing 239 Precision Safe Sidewalks LLC 242 Preventive Pest Control 109 ProCollect Inc 327 Property Cost Systems ..........................................430 Qwikkit..................................................................101 RAM Construction 17/18 Rasa Floors 515 Real Floors Inc 509 Realtor.com 126 Recycle NOW.........................................................303 Redevelopment Services ...............................917/918 Redi Carpet Sales of Houston Ltd 421 Red-X Carpet Care 108 Reliable Roofing of Texas Inc ................................715 Reliant 306/308 Remodel HTX 125 RENCON 400/402 Rent. 418 Respage 424 Richmond & Associates Landscaping.....................819 Roto-Rooter Services Co 204/206 SafeRent Solutions 143 Santos Contracting LLC 736 Scoop Troop HTX 436 Scott Equipment Inc 342 Securitas Security Services Inc ...............................117 SentriForce 302 Sergeant Fifty-Five Insurance 704 ServiceMaster Recovery Management 124 Sherwin Williams 221/223 Sign-Ups & Banners 4 Smart Apartment Data .............................................5 South Central Electric LLC .....................................820 Star Personnel Inc 210 Stellar Commercial Roofing 235 Stormwater Professionals Group 237 Super Carpet Steamers 218/220 Surface Experts.....................................................322 Texas Apartment Pool Services .............................437 Texas Coast / Lone Star 241 Texas Package Solutions Inc 825 Texas Southwest Floors Inc 231/233 Texscape Services 625/627 The Ambrose Group 834 The Bug Master .....................................................141 The Cweren Law Firm 723 The Liberty Group 640/642 The Package Center 603 The Phoenix Staffing 110 The Playwell Group Inc 119 The Urban Foresters LLC ..............................637/639 TheGuarantors 205 Three Amigos Texas LLC 132 Total Apartment Solutions 236 Triarc Construction 705 Triple Seal Insulation LLC 127 TSC Inc (The Specialty Company) .........................609 TXU Energy 535 Urban Value Corner Store 325 USA Heroes Coalition D/b/a USA Real Estate Professionals (USAREP) 136 Valet Living 12/13 VBM Waste LLC .....................................................703 Velocity Services Group 201/203 Vima Decor 14 WASH Multifamily Laundry Systems 721 Watchtower Security Inc 216 WeDoTrash 211/310 Window World ......................................................330 WithMe .................................................................733 Yardi Systems Inc 333 Zillow Rentals 735 Zuma 324 Zumper 631 Advertisers listed in bold are Featured Suppliers for the HAA Expo Giveaway. See Page 38 for details Exhibitors list as of press time..
join the multifamily tree
The 2023 Expo exhibitors cordially invite all owner/management company personnel to attend the FREE
May 18 in Hall C of NRG Center.
Supplier Booth #907/904

Practice employing more Purposeful Empathy and see how it starts to change how you see your workplace.

Employing Empathy

When I think of the work places that I’ve been a part of that made me feel motivated, diligent and made me want to stay, there’s a pretty obvious correlation between them. It was the environments that allowed for emotional elaboration. The places where we didn’t have to check our humanness at the door. Places that cultivated empathy.

Like anyone else, I’ve had awesome jobs and jobs I couldn’t get out of fast enough. Before poetry and keynote speaking, I had a wide array of professions. Movie concessions, college summer orientation, selling cars, acting and most recently, being the sales director for the Americas (and Australia) for an Austin tech company. Two jobs bookend my workplace experiences: The undisputed worst working at a car dealership selling Acuras and the best being the tech company I eventually took a leadership role in. Fun fact, I love Acuras. My dad loves Acuras. I learned how to drive in one. They’re great cars for the money and I still love them. But it is hard for me today to imagine a place with less empathy than the dealership I worked for. It was a culture of “the customer doesn’t know what they want” and “sell at any cost.” I watched managers demean customers and coworkers openly. If anyone asked for support, or a sick day, the managers made sure everyone else knew about it, and not in a supportive way. I lasted seven months before I HAD to find something else.

My first day at the tech company was a stark contrast, not only to selling cars, but to any professional job I had before. It was a smaller startup when I joined, so we were all in a big open floor office. The first question I was asked

was where my favorite place in Austin was to get breakfast tacos. My manager, Emily, frequently checked in with me about how I was adapting to the fast pace of the startup world and what, if anything, I was struggling with. I knew the names of my coworker’s kids, previous placed they’d lived, projects outside of work they were working on. Not because I was nosy (I was a little nosy), but because the company culture didn’t require us to leave our humanness at the door.

I stayed at that company for seven years.

Over drinks one day a friend of mine asked me why I was still at the tech company when I knew I could find a better paying sales director job elsewhere. I immediately thought of my time selling cars, contrasted that with my time at this tech company, and considered why there was such a stark difference. Then it clicked. The difference was empathy.

A study by Businessolver uncovered that companies that have cultivated an empathetic culture had a 90% higher chance of retaining employees. Even more telling, eight out 10 employees said they’d be willing to work longer hours for an empathetic employer. Empathy creates space for curiosity. If your team feels like they can ask you a question without being judged or berated, then growth hits a new gear. Questions that wouldn’t have ordinarily been asked get answers and projects become more streamlined. When I couldn’t remember the trick I learned in college to get an Excel spreadsheet to create graphs from data sets, I just asked Emily. She not only took the

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iStock by Getty Images

time to show me but gave me additional tools I wouldn’t have learned had I simply Googled the answer. Emily had shown me repeatedly that she leads with empathy, so I knew I could trust her to be understanding if I felt embarrassed about asking for something I felt I should already know.

Prioritizing more Purposeful Empathy and cultivating a work community that values seeing the humanity in each other helps to create work environments that don’t feel like work environments. Rather, a place where employees and coworkers can show up as their best, most curious, selves to get work done.

So how do we do that? Here are three simple ways to practice more Purposeful Empathy in the workplace.

Share something you’re looking forward to that’s not work related.

As human beings we tend to get incredibly animated about things we are frustrated by and things that excite us. We all get asked “how we’re doing” or “how our weekend was” countless times at the office. The next time you’re asked how you’re doing, share something you’re looking forward to. It could be a concert, seeing an old friend, a vacation. It doesn’t matter what it is, what matters is the emotion we as human beings use to talk about the things that excite or fire us up. It’s contagious, and it goes so much further than “my weekend was fine.”

After you’ve shared, see what they’re looking forward to this week or in the near future. You may find you have a common interest you wouldn’t have learned otherwise.

Be curious.

This is so much more than asking a coworker or employee how their weekend was. Being curious actually requires you to accept that, despite how long you’ve known someone, you don’t know everything going on in their world. Showing curiosity could look like asking a frequently stressed-out employee what specifically this week has been giving them the most trouble. It could be privately asking a co-worker who didn’t give an opinion during a meeting if there was something they wanted to share but felt they couldn’t. Or, for the braver among us, it could look like asking one our younger coworkers for a tv show, podcast or movie recommendation. Curiosity implies care and sets the stage for more authentic and empathetic interactions.

Be honest.

Obviously, this comes with the caveat of not divulging your darkest, heaviest secrets once someone asks you how your day is going. The intention is to dislodge the oversized role pleasantries have come to play in the work environment. If you’re having a tough day, saying you’re having a tough day but don’t want to elaborate on it is enough. If there’s an aspect of your job that has been frustrating you, take a breath, then express that to a coworker or manager and ask how they would handle the issue.

And most importantly, if you’re in a leadership role, be honest and vocal about your own work-related shortcomings. I once had a manager who, in our first team meeting, mentioned that he was not great at delegating and asked us to call him out if he was repeatedly trying to do things himself that he hired us to do. I can’t tell you how much respect that admission gained him from the team, and we excelled as a whole because of it.

Empathy isn’t a nicety. According to research done by the Center for Creative Leadership, empathy is vital for effective communication and teamwork. Empathy is a necessity for successful businesses to help their employees to feel valued as individuals so that they’re more inspired to work for the whole. Empathy is how you get residents to feel less like they’re coming home to their apartment and more like they’re just coming home. It’s how you gain employees that stay at your company for years despite having higher paying prospects. Practice employing more Purposeful Empathy and see how it starts to change how you see your workplace.

https://info.businessolver.com/hubfs/empathy-2018/businessolver-empathy-executive- summary.pdf

https://cclinnovation.org/wp-content/uploads/2020/03/empathyintheworkplace.pdf? webSyncID=7a74ab03-77e3-2cb9-5766a91533b3ebc4&sessionGUID=b9aa47a3-7d6b- e245-76d40e041aa3dda2

Don’t miss S.C. Says at the 2023 HAA Education Conference!

See Pages 18 and 19 for details.

44 ABODE May 2023 www.haaonline.org
Featured Supplier
Booth #905/906

Create a culture of cooperation and collaboration.

Culture Club

Culture starts at the top of any organization. As a leader, you are responsible for the culture you create, develop, and grow within your team. Often, we hear the words culture and engagement used together. Research tells us that for an employee to feel engaged at an organization there has to be a sense of collaboration and cooperation.

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Getty Images

Communication is not quite enough. We must go the extra mile. And that starts with our internal teams. How we communicate internally, transfers to how we communicate externally. If we want more cooperation and collaboration within our community, we must first improve collaboration and cooperation in our teams and organizations. Collaboration is people working together to create something. As a manager, creating a collaborative team is a crucial first step to success. A collaborative team starts with a creative and open environment. Team members must feel they have the ability to express themselves, and be honest and open in their dialogue. They must be free to brainstorm and contribute new ideas without fear of being judged. This doesn’t mean that every idea needs to be accepted and implemented. It means that every idea will be heard so the team can openly discuss the pros and cons.

This environment of brainstorming and honest communication is set through manager expectations. You must set the rules and expectations of how the team is to work together and collaborate. These expectations are best managed by having a written document that is shared with all team members, as well as a verbal discussion at the beginning of every team meeting outlining the expectations which might include:

• Everyone is allowed and encouraged to speak.

• Every idea and opinion has merit and will be on the table for consideration.

• Seniority does not matter. Rank and title do not mean that your idea is the best.

These are just a few of the statements that can be made in a team meeting to facilitate a collaborative environment. As a manager, you encourage and nurture this environment through your own actions. When you speak openly and honestly about goals and results, your

team will feel comfortable speaking openly too. When you hear every opinion and make every voice important, you team will do the same in meetings when you are not around. By creating a collaborative environment, you strengthen your team and your organization.

Cooperation is working together towards a shared goal. Learning to work together can seem like an easy request for a team, but we’ve all been in situations where cooperation is hard. What tends to make cooperation difficult is when participants disagree on the goal. As a manager, one of the best ways to improve cooperation is to focus on the “why.” Letting your team know the reason behind decisions and projects can help inspire them to work together to achieve the goal.

When you are taking the time to share the “why” behind a project or initiative, make sure you think about it in terms of WIFT…what’s in it for them? How does the project align with their job function? How does it serve their needs and goals? Often the struggle in getting people on board with an idea is the fact that they see it as adding to their workload or taking away their time. As a manager, it is your responsibility to show how it fits within their plan, goals, and job duties – to give clarity to the expectations and purpose.

The same principles apply to community stakeholders. If you want collaboration, clarify expectations and allow for all ideas without judgement. If you are looking for more cooperation, take time to see it from their point of view and align the goal with their needs whenever possible. When individuals come together and work toward common goals, everybody benefits.

Don’t miss Stevie Dawn Carter at the 2023 HAA Education Conference!

See Pages 18 and 19 for details.

48 ABODE May 2023 www.haaonline.org
A collaborative team starts with a creative and open environment. Team members must feel they have the ability to express themselves, and be honest and open in their dialogue. They must be free to brainstorm and contribute new ideas without fear of being judged.
Featured Supplier Booth #738/740

Ready to get your nerd on?

ChatGPT Prompt Cheat Sheet for the Rest of Us

Your Nerdy Best Friend, aka Speaker Beth Z, will be sharing the latest technology for keeping your sanity as you juggle all the duties that keep apartment professionals busy at the Education Conference and Expo.

And when we say “the latest technology,” we mean it. This program covers cutting edge stuff that will make your life easier, including a mention or two of the biggest breakthrough tech in decades: ChatGPT.

ChatGPT is the AI-powered chatbot that will write blog posts, job listings, apartment descriptions and much, much more. We asked Beth Z to share some insight about this game-changing technology for ABODE. Bookmark her tips and join us for more at the conference.

Tips and Tricks for Getting the Most Out of ChatGPT

Using AI tools is all about the input… the prompts you give it to help you help it to give you exactly what you want… perhaps even more than you expected!

If you can call yourself a Prompt Engineer, able to get incredible output from your amazing input, good for you! You’re going to be in high demand in the apartment industry, where professionals increasingly have more to do and less time to do it.

But if you’re like me, you struggle with finding the right words and get frustrated at the generic outputs or results that are totally off the mark.

So here’s my cheat sheet on how to get more out of the tool without knowing what you’re doing. I collaborated with ChatGPT for some of the tips, and others are 100% Your Nerdy BFF.

Ten Tips to Guide Your ChatGPT Relationship

ChatGPT and I worked for about an hour to come up with the best overall tips for better prompts. This list represents the top ideas straight from the robot mouth with a little nerdy touch here and there from yours truly.

1. Be Specific

ChatGPT isn't a mind reader, so be clear and concise to get accurate results. If you want it to recommend the best cleaning service in Houston, don't just say "cleaning service." Tell it you’re looking for a highly rated cleaning service that specializes in apartment buildings, and it'll deliver the goods.

2. Provide Examples

ChatGPT loves examples like we love caffeine. So, when you ask for something, give a couple of examples to help it understand what you're looking for.

3. Keep it Simple

ChatGPT can get confused by complex language or overly long prompts. Keep it simple, and it'll produce clear and straightforward output.

4. Avoid Ambiguity

ChatGPT is not a fan of riddles. Be straightforward and clear in your prompts. If you're asking a question, make sure it's easy to understand.

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5. Use Proper Grammar and Spelling

Falling under the “Avoid Ambiguity” category, ChatGPT loves good grammar and spelling. It's a stickler for details, so make sure you proofread before hitting send.

6. Keep it on Topic

Like many of us, ChatGPT can develop shiny object syndrome and is easily distracted if you give it too much to think about. If you want a great job description for an apartment maintenance professional, don’t sidetrack the conversation with a question about landscapers. If you need to change topics, start a new chat.

7. Avoid Yes/No Questions

ChatGPT likes to give you detailed answers, so avoid asking questions that can be answered with a simple yes or no. Ask openended questions to get the best output.

8. Use Context

ChatGPT is a smart cookie, but it's not psychic. Give it some context to help it understand what you're looking for. If you're asking about ideas for an apartment open house, for example, give details about the apartment community such as a senior housing complex.

9. Be Patient

ChatGPT is fast, but it's not Wonder Woman. It needs time to process information and produce great output, so be patient and give it time to work its magic.

10. Provide Feedback

ChatGPT loves feedback like a puppy loves belly rubs. If you like the output, let it know. If you don't, give it some constructive feedback to help it improve.

Prompts to Copy and Paste

Get ChatGPT to Write Its Own Prompts


ChatGPT, I want to ______.

What’s the best way to ask you to help me with this project?


ChatGPT will first let you know if your need is a skill it possesses (I’ve never had it say no). Then it will give prompts that you can cut and paste for better results.

Follow Up Question:

If ChatGPT seems to be on the right track, ask it what else you should ask before you actually put in your prompt.

Bonus Hint:

Sometimes I start a new chat to put in the prompts that ChatGPT came up with so it doesn’t get confused with our original conversation.

Ask It to Be an Expert Prompt:

ChatGPT, act as an expert in ____. Please use your expertise to help with ____.


You’re helping ChatGPT to get in the right mindset to help you and establishing that it is qualified to do so.

Pre-Prompt Prompts for Deeper Expertise: ChatGPT, what are the skills and capabilities of a person who is the best ____ in the world?

[After the response] Act like you are the best ____ in the world and you possess all of the above capabilities.

Bonus Hint:

When you ask ChatGPT to help you with something, try to give extra info for more context. For example, “Please use your expertise to help with…

• A job description for a marketing manager for a building that attracts graduate students.”

• An entry-level resume for a new college grad with a degree in hospitality who wants to work for a multi-family housing company to plan events.”

•A series of innovative, original viral TikTok video ideas for a commercial painting company with the goal of attracting new employees for apartment building projects.

Follow Up Questions for a Real Conversation

Use these follow-up prompts to get ChatGPT to take the outputs to the next level.

• “Throw out the first ideas that come to mind and come up with something truly original and innovative.”

Prompts like these help you get beyond generic answers.

• “Here’s an example of what I am looking for.”

Adding examples will keep ChatGPT on the right track and will cut down on the number of times you have to go back and forth.”

• “I’m going to share some background information before we get started. Please respond READ when you have digested the info.”

Sometimes you want to share extra info about your buildings or background on your company before ChatGPT starts writing. You can tell it to hold off on generating content until you’ve given it all the facts.

• “That’s not what I’m looking for. Please try again and focus on ____.”

Don’t be afraid to give ChatGPT feedback and redirect the focus. It will apologize and try again. Give it as much direction as you can and include examples when possible. You can even refer to where it went wrong and suggest alternatives, such as “You wrote about ____, but I’m looking for ____.”

Other Helpful Hacks

These follow-up prompt examples can fine-tune the results.

• “Make it funny.”

• “Change the tone to sarcastic.”

• “Use a more formal approach.”

• “Revise this blog post into a tweet with 180-200 characters.”

• "Include some statistics to back up the argument."

• "Explain the concept as if you were talking to a child."

• "Provide a step-by-step guide to implement the solution."

• “Expand on list item #1 above.”

We (meaning ChatGPT and I) want to know your prompt best practices! Drop a note to Beth@yournerdybestfriend.com with your tips and tricks. See you in at the Expo!

Beth Ziesenis is Your Nerdy Best Friend. She is the author of several books on technology including “Nerd365: A Year of APPortunities to Upgrade Your Life.” An awardwinning speaker, Beth travels the country talking to organizations about free and bargain technology.

Don’t miss Beth Z at the

2023 HAA Education Conference!

See Pages 18 and 19 for details.

52 ABODE May 2023 www.haaonline.org
Featured Supplier Booth #817
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Mitigation Can Help W

Learning to put your trust in competent mitigation services.

hat is mitigation? I’ve asked this question of several people, and I always get a different response. Answers range from “it’s used whenever flood, blood or fire has occurred on a property” or “it’s only needed when the “M” word has happened.” And yes, while those answers are great examples of when mitigation is needed, there are many other facets to mitigation and preventative maintenance that these services offer.

Mitigation is a term that puts a bad taste in people’s mouths. This industry hasn’t given the impression that it can be a high integrity, high character service that leads to protecting and giving piece of mind to the asset. Chaos can erupt when CAT storms blow through, or when everyday problems occur. Hopefully, this is the start to changing people’s perspective on mitigation – adding value to something that can save you money, be a preventative habit and lead to a higher retention rate.

For example, when you do have a water leak, big or small, it is always in the best interest of the owner or property manager to have it mitigated. There are tools that are used to detect moisture in a particular room, and without seeing or understanding where the water has traveled, it is impossible to guarantee it is safe to enter or even promise it won’t return. The best part about getting these assessments is that most companies give them for free, just to help provide clarity of how much damage has occurred

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While it may give the impression that they are after the cheapest work, or denying the claim, they are really preventing further damage, reducing costs and giving the claim a better chance at approval. Mitigation always gives you the best chance for approval and gives you the best chance to save you money if done correctly.

and present a solution to help fix the problem.

Another example is when you have buildings built prior to 1978, which carry asbestos, mold or lead in the paint that can be toxic. Without the proper safety equipment, it can be extremely harmful to the person performing the work, and it can even get in the air duct system and travel to different areas that could cause further damage.

Once that happens, the word cheap, or the phrase “cutting corners,” isn’t an option because the consequences of these services being performed should already be understood. So, how is it that the expectation is “it should be fixed” or “we are in the business of saving money” when nothing was done to meet those specific expectations? For example, you wouldn’t get heart surgery from someone who isn’t a doctor, or your teeth worked on by someone other than a dentist. When anything happens that involves water, fire, smoke or outdated materials that carry toxic chemicals, it needs to be handled by a professional who has gone through training and has the certifications to perform the work. Restoration and mitigation can save you money and protect your asset. Contrary to popular belief, there are companies that have the customers best interest in mind and don’t have the desire to destroy as much as possible so they can bill for it later. Remember the longer something isn’t mitigated correctly, and isn’t professionally done the first time, the more expensive it becomes.

I hear people all the time saying that “insurance companies are cheap” or “they are always looking to get out of approving claims.” I don’t think those statements are entirely true. In fact, if the insurance company knows a reputable business is involved then they are more inclined to approve the claim, and even provide the coverage that is needed to bring everything back to pre-loss condition. Most people’s understanding of how to prevent further damage is a backwards way of thinking, but the insurance companies know that if a mitigation company can get there in an hour or less, it will save them money in the end.

When a water leak happens and a customer files a claim, the insurance carrier will dispatch a mitigation team immediately, asking them to begin mitigating as quick as possible. They

understand that the sooner a mitigation team can be on scene, assess the damage, provide live pictures and feedback, the better. It will greatly cut costs and save money on the rebuild that could potentially take place. Not only does it save you money, but once you cut the small areas in a ceiling, remove carpet pads, baseboards and just install equipment because the mitigation team got there so quickly, no demo is needed. Now that the water no longer can soak up in the porous material creating more damage, it’s contained and less expensive to repair.

This is why insurance companies work this way. While it may give the impression that they are after the cheapest work, or denying the claim, they are really preventing further damage, reducing costs and giving the claim a better chance at approval. Mitigation always gives you the best chance for approval and gives you the best chance to save you money if done correctly. This is why it is so important to find companies that have high integrity and high character. They are out there and are here to help make your lives easier.

So, back to my original question, what is mitigation? There is only one definition of mitigation that I believe encompasses the importance and significance of the service. That definition is “the action of reducing the severity, seriousness or painfulness of something.”

Tyler Jones is the business development manager for Jenkins RestorationsHouston, bringing education and restoration services to the industry that people can trust and hopefully change the status quo. Restoration can be done with integrity and character that promotes excellent service and provides peace of mind through any situation big or small. Jenkins mission: “restoring property and lives with a servant’s heart.” Their vision: “to be the restoration firm of choice in existing and future markets while upholding Biblical values.” Their core values: “Can-do Attitude, Excellent Execution, Do the Right Thing, Actions of a Servant, and Responsible Stewardship.”

56 ABODE May 2023 www.haaonline.org
Featured Supplier Booth #636/638

On the Scene with ACES

ACES Luncheon

Sponsored by Best Plumbing and Fidus Construction Services

Friday, March 3 at Willie G’s Seafood

The Apartment Community Executives & Supervisors Luncheon featured “Quiet Quitting, Louder Than You Think” with Rebecca Rosario. For more photos, visit www.haaonline.org.


the Apartment Community Executives & Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations, along with greater knowledge of the political and legislative needs of the industry. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org or contact education@haaonline.org.

Featured Supplier Booth #503


American Equity Properties LLC

Jeremy Jones

2150 S Central Expy #360

McKinney, TX 75072

(972) 422-2000

Matthew Ridge

Bruce Hastie

Bruce Hastie

22630 Round Valley Drive

Katy, TX 77450

(832) 600-7279

Cullen Oaks/American Campus Communities

Devante Gilliam

4600 Cullen Blvd

Houston, TX 77004

(713) 748-3707

Cullen Oaks

FHM Real Estate LLC

Scott Mackey

2224 Dryden Road

Houston, TX 77030

(713) 835-4893

Hospitality Management Corporation

John O’Connor

17950 Preston Road #710

Dallas, TX 75252

(972) 934-2040

Galleria Apartments

Clearlake Apartments

Westchase Apartments

Jen Capital

Jackie Lee

3718 Sunset Manor Lane

Katy, TX 77450

(904) 537-2757

LFB Equity Mgmt LLC dba

Scott Property Management

Fran Summey

12615 Jones Road #209

Houston, TX 77070

(713) 714-4346

LFB Equity Mgmt LLC dba Scott

Property Management - Properties

Mist Property Management

Brittney Tribble

3733-1 Westheimer Road #686

Houston, TX 77027

(713) 818-7820

Mist Property ManagementProperties

Sean Ferguson

Sean Ferguson

13200 N Dever Drive

Magnolia, TX 77355

(236) 832-6012

Sean Ferguson - Properties

Referred by Del Walmsley

Uprise Property Management

Corrie Da Vera Cruz

9119 Hwy 6 #230377

Missouri City, TX 77459

(281) 691-5984


A.B.M. Commercial & Residential (DBA 1-800-Plumber+Air of Northwest Houston)

Eric Altergott

8800 Jameel Road #140

Houston, TX 77040

(281) 214-9753

Plumbing Contractors, Plumbing

Drain/Sewer Cleaning

Alcaraz Lawn Care

Cesar Alcaraz

P.O. Box 671811

Houston, TX 77267

(713) 829-5434

Landscape Contractors, Lawn Maintenance, Landscape Designers

Apartment & High Rise (A Water Management Company)

Thomas Campos

1415 S Voss Road #110-250

Houston, TX 77057

(832) 526-0253

Water Conservation, Water Consultants

Blue Heron Technologies LLC

Navdeep Saini

101 E Park Blvd #600

Plano, TX 75074

(469) 257-1960

Telephone Companies, IT Services, Computers - Service & Repairs, Computer Networking

Referred by Katie

Brannan Designs LLC Architecture & Interior Design

Elizabeth Brannan

2323 Clear Lake City Blvd #180-306 Houston, TX 77062

(281) 488-2003

Architects, Interior & Decorator Service

California Closets

Ashley Lithgoe

4340 Directors Row #C

Houston, TX 77092

(832) 649-3666

Cabinets, Interior DecoratorsDesigners

Certified Apartment Staffing

Rose Rodriguez

2000 E Lamar Blvd #530

Arlington, TX 76006

(817) 962-7777

Employee Contractors-Temporary

Help, Employment Agencies

Exo Edge

Laura Eldredge

8260 Merganser Drive

Ponte Vedra, FL 32082

(904) 517-9352

Accountants-Certified Public, IT Services

GlobalFair Inc

Anjal Thakur

1825 S Grant St

San Mateo, CA 94402

(561) 722-4002

Cabinets, Floor Materials

J.P. Morin Company LLC

Jonathan Morin

12203 Old Huffmeister Road

Cypress, TX 77429

(281) 469-8473

Irrigation Systems & Equipment, Electric Contractors, Landscape Contractors, Plumbing Contractors

Marchand Lighting

Lina Li

9419 S Sam Houston Pkwy W #100

Missouri City, TX 77489

(832) 231-8533

Lighting - Outdoor, Lighting Fixtures & Supplies

Over the Top Roofing and Remodeling

Colt Laird

22815 Tuwa Road

Tomball, TX 77375

(713) 502-2883

Roofing Contractors, Remodeling & Repair-Building Contractors

Resia Construction LLC

Franco Doenico Elmor

1217 W Loop #180

Houston, TX 77055

(281) 740-5197

Builder-Developer, Construction Mgmt-Consultants

Revelation Windows & Doors

Rhonda Wynn

22340 Pineridge

Porter, TX 77365

(817) 676-8210

Window-Replacement & Repair, Gutters & Downspouts

Ridgeline Contractors Inc

Cole Landers

25614 Oakhurst Drive

Spring, TX 77386-1436

(832) 341-1277

Roofing Contractors, InvestmentsReal Estate

Rotolo Consultants Inc (RCI)

Samantha Betancourt

21619 Rhodes Road

Spring, TX 77388

(985) 643-2427

Landscape Contractors, Disaster Recovery/Relief

Sergeant Fifty-Five Insurance

Randall Patterson

3700 W 15th St #307A

Plano, TX 75075

(469) 214-4200


SERVPRO of Cypress

Jacob Ochoa

11111 Jones Road W

Houston, TX 77065

(281) 469-2957

Fire/Water Damage Restoration, Cleaning Specialists, Mold Remediation, General Contractors

Strategic Protection Solutions

Melissa Cruz

11807 Westheimer Rd #55027

Houston, TX 77077

(281) 826-1185

Private Investigators, Security Guard/Patrol Service

The Legends Group LLC

Stanley Jackson

7472 Waterside Loop Road #101

Denver, NC 28037

(888) 912-6045

Cabinets, Kitchen Cabinets

Referred by Brian Calvery

The Reserves Network

Kaitlin Hoffman

5424 Katy Frwy

Houston, TX 77007

(713) 621-9895

Personnel Agency, Employment Agencies

XXL Construction Inc

Cindy Salinas

5829 W Sam Houston Pkwy N #108

Houston, TX 77041

(281) 721-4700

General Contractors, Fire/Water Damage Restoration

ALL SUPPLIER MEMBERS are listed online at www.haabuyersguide.com, searchable by product/service category or company name.

Welcome Mat Introducing HAA’s NEW MEMBERS
60 ABODE May 2023 www.haaonline.org
Featured Supplier Booth #132


Every new member you recruit this year earns you a chance to be entered into a drawing to win this LV bag at the Holiday Go-Getter Meeting on December 14! (Must be present to win. No purchase necessary.) Recruit one member and get one entry. Recruit five members and get FIVE entries. It’s up to you! Contact the membership department at members@haaonline.org for more details!

June 15, September 21 and


of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact Amanda and Kaylon in the Membership Department at members@haaonline.org.

Join the Go-Getters and help grow your association and your network.
The Go-Getters HAA’s MEMBERSHIP RECRUITERS 62 ABODE May 2023 www.haaonline.org
Join our Quarterly Meetings!
the top recruiter for the year and you could win a genuine NEW Louis Vuitton
PM Tote!
Meeting dates are
December 14 The next meeting will be held at El Tiempo Cantina, 2605 S Gessner Road off Westheimer Visit www.haaonline.org/gogetters
more information.
Monica Gracia DayRise Residential Matthew Nunn Capital Construction 2023 Chairs:

Go-Getters Happy Hour

Thursday, March 30 at El Tiempo Cantina

Sponsored by G.O. Plumbing Services and Redevelopment Services

HAA recruiters introduced new member recruits during the first Quarterly Meeting of the year and won gift cards for their efforts.

www.haaonline.org May 2023 ABODE 63
64 ABODE May 2023 www.haaonline.org
Featured Supplier Booth #736


The Ambassadors host a Cornhole Tournament at Hans’ Crawfish Boil benefiting Shelters To Shutters.

Mark your calendars and join us!

Ambassador ONE Society meetings: May 3, June 7, July 5, August 2, September 6, October 4, November 1

The meeting spot is Kirby Ice House, 1015 Gessner Road, Houston, Texas 77055.

THE AMBASSADOR ONE SOCIETY is an organized network exchange that helps supplier partners build their business contacts within HAA. It’s the perfect way for new suppliers to get started with the association. Group members share leads, make introductions and support HAA and its members. For details, attend an orientation and one of the meetings listed here, or contact Amanda in the Membership Department at 713-595-0316, or email asherbondy@haaonline.org.

The Ambassador ONE Society HAA’s WELCOMING COMMITTEE 66 ABODE May 2023 www.haaonline.org
www.haaonline.org May 2023 ABODE 67
68 ABODE May 2023 www.haaonline.org
Featured Supplier Booth #807

Portfolio Changes

The following owner/management companies have added the listed properties to their portfolios:

• Allied Orion Group: Citadel on Elgin, 74 units at 3353 Elgin St, and Brittmore, 248 units, at 16101 Imperial Valley Drive.

• Asset Living: Lake Houston Pines, 256 units at 5830 S Lake Houston Pkwy, and Rella Village, 102 units at 13588 Ella Blvd.

• Avenue5 Residential: Allora New Forest, 387 units at 7110 New Forest Pkwy.

• Banyan Equity Management LLC: Fairfield Cove Apartments, 135 units at15615 Blue Ash Drive, and The Lofts at 3402, 104 units at 3402 Blalock Road.

• BH Management Services LLC: Kenwood Club at the Park, 320 units at 2000 Westborough Drive; Cyan Cinco Ranch, 433 units at 21650 FM 1093 in Richmond; and Allora Bella Terra, 342 units at 12240 Bella Terra Center Way in Richmond.

• Cornerstone Residential: Roundhill Townhomes, 134 units at 601 Cypress Station Drive.

• Creative Property Management: Meta Street, 24 units at 8605 Meta St #A.

• Devonshire Real Estate & Asset Management: Casa Paz, 276 units at 505 Wells Fargo Drive.

• Disrupt Management: Derby at Steeplechase, 260 units at 11220 West Road.

• Falls Management/NMJ Inc: Falls of Parramatta, 560 units at 310 Parramatta Lane.

• Garden Oaks TX LLC: Garden Oaks Apartments, 50 units at 142 Oyster Creek Drive in Lake Jackson.

• Guardian Property Management: Foster Place, 16 units at 1000 Foster Road in Conroe.

• Hospitality Management Corporation: Westchase Apartments, 122 units at 4033 W Sam Houston Pkwy S; Galleria Apartments, 122 units at 4900 Loop Central Drive; and Clearlake Apartments, 110 units at 525 Bay Area Blvd.

• Hunington Residential Inc: The Vic at Woodforest, 334 units at 1800 Central Pine St in Montgomery.

• LFB Equity Mgmt LLC dba Scott Property Management: 11 properties at various locations.

• The Morgan Group: Upper Kirby, 230 units at 2300 Richmond Ave.

• New Hope Housing Inc: NHH Savoy LTD, 120 units at 6315 Savoy Drive.

• Portico Property Management: Park North, 372 units at 16112 North Fwy.

• RPM Living: Premier at Katy, 230 units at 24117 Bella Dolce Lane in Katy.

• United Apartment Group Inc: Tiffany Square Apartments, 188 units at 3030 Greenridge Drive.

• Venterra Realty: Stoneridge on the 8, 480 units at 6160 E Sam Houston Pkwy N.

• Wilhoit Properties Inc: Costa Rialto Houston LLC, 216 units at 5015 Aldine Bender Road; Costa Ibiza Houston LLC, 216 units at 17217 Hafer Road; Costa Verde III LTD, 188 units at 101 Verde Drive in Clute; Casa Brazoria I LTD, 36 units at 1218 Old Angleton Road in Clute; and The Gibraltar Senior LTD, 48 units at 201 Verde Drive in Clute.

Have property changes? Email us your updates to members@haaonline.org.
70 ABODE May 2023 www.haaonline.org

Bret Heitzman has been promoted to Regional Vice President, Houston for Dixie Carpet Installations

Kristen Becker has been promoted to Vice President at Lincoln Property Company

Marcus Armstrong, J Turner Research, was selected for NAA's 20 in their Twenties: Class of 2023.

Stacey Lastovica, New Hope Housing, was promoted to VP of Property Management.

Kimberly LeBlanc has been promoted to Vice President Real Estate at Hines.

Have something to report from your company or for yourself? Email us your news at comm@haaonline.org.

In the News
www.haaexpo.org nrg center may 18, 2023 www.haaonline.org May 2023 ABODE 71
Armstrong Lastovica LeBlanc

On the Scene with the HAA

NAA Advocate

March 28 through 31 in Washington, D.C.

HAA delegates and alternates traveled to Washington, D.C. to participate in NAA’s Advocate and Governance meetings. HAA’s time on Capitol Hill was a huge success as our Houston contingency visited with all eleven HAA congressional delegation offices including Congressman Troy Nehls, Congresswoman Lizzie Fletcher and Congressman Wesley Hunt. Thank you to the HAA members who took the time to represent HAA!

May 2023
www.haaonline.org May 2023 ABODE 73

On the Scene Photos by HAA STAFF

March on Crime Luncheon

Wednesday, March 15 at Houston Christian University

Sponsored by HAA and RCR

HAA staff with numerous HAA member property owners and community leaders attended this annual luncheon honoring law enforcement. Led by newscaster Kimbrell Marshal, Edward Pollard was the keynote speaker. The Lion Dance was performed by Houston officers and awards were given to officers who have gone above and beyond in their duty to serve and protect. Commemorative flags were given to families of fallen officers.

74 ABODE May 2023 www.haaonline.org

Law, continued from Page 12

Signs for spas constructed on or after the effective date of the rules (January 1, 2023) or signs that are replaced at spas constructed before the effective date must be securely mounted and readily visible to spa users and must be inside the spa enclosure.

What are the signage requirements for spas? (§265.190(h)(3 and 4))

Spas must have the signage listed on Page 12 (with letter and symbol size indicated).

Variations of the language are allowed if the language is substantially equivalent to the language identified in the rules and if local regulatory officials that regulate swimming pools and spas approve the variations before the sign is posted in the spa yard.

Is an emergency summoning device required to be in a pool or spa?


Yes. A pool or spa must have a minimum of one emergency telephone, emergency monitoring contact device, or alternative communication system that is capable of immediately summoning emergency services and that is readily accessible, within 200 feet of the water, and is functioning at all times

the pool or spa is open for use.

Where a pool or spa has a seasonal operation schedule, the emergency summoning device must be functioning 24 hours a day during the entire season the pool or spa will be in use. Clear operating instructions for the emergency summoning device must be provided.

A fixed-location telephone, emergency monitoring device, or alternative communication system must be visible, have no obstruction to access, and have some method of identification that enables the telephone or other device or system to be easily identified by users.

A telephone or emergency monitoring device must not be answered by an on-site office. An alternative communication system that contacts an on-site office may be used if the pool or spa is in a remote area with limited or delayed emergency medical services response times and there are employees on-site that are trained and certified or licensed to perform emergency medical intervention when the pool or spa is open for use.

A telephone must be capable of making calls to 911 dispatch or to an emergency service. An emergency monitoring contact device, when active, must directly connect to a 24-hour monitoring service, or directly to 911 dispatch or to emergency medical services.

Can a cell phone serve as an emergency summoning device? (§265.190(i)(6))

A cell phone that is dedicated for use at the pool or spa that is mounted in the pool yard or spa yard for public use and labeled as the emergency phone may be used if the cell phone is activated by a service provider, is provided with a permanent power supply and is capable of reaching the emergency service provider or 911 emergency services.

Is a sign required to be posted by an emergency summoning device?


A sign must be posted above the emergency summoning device whether it is a phone, emergency monitoring device, or alternative communication device with the precise location of the pool or spa, such as an address, building number, GPS location, or other location identifying information in letters a minimum of one inch in height.

Welcome to summer 2023! Your signage and summoning devices should be examined to be sure they meet the requirements of the State Department of Health Regulations.

www.haaonline.org May 2023 ABODE 75

at Lakeview

The 2022 HAA Honors Awards recipient for new development garden.

Property: Ascend at Lakeview

Owner/Management: Greystar

Location: 18313 FM 1093 Richmond

Units: 298

Built: 2021

Web: www.ascendatlakeview.com

Interesting features:

Ascend at Lakeview is an eye-catching property that can be seen from Westpark Tollway. It’s white and cream stoned exterior displays a clean and sophisticated ambiance that is warm and inviting. The one-, two- and three-bedroom apartment homes are maximized with ultra-modern comforts. Ascend at lakeview takes garden style living to the next level with endless amenities. The contemporary clubhouse and resident lounge create a fun setting for residents. Also located on property is a CrossFit cage and yoga studio, a resort style pool and several outdoor lounge areas to relax on.

At Ascend at Lakeview, residents and guests experience exemplary customer service. The well-seasoned management teams are always willing to go the extra mile, whether it’s with first impressions provided by leasing staff, or the outstanding maintenance provided by the resident service team. Ascend at Lakeview’s company mission statement, “enrich the lives we touch by doing things the right way,” is displayed with every interaction.

Ascend at Lakeview welcomes police, firefighters, first responder and medical professionals to their Preferred Employer program and can receive leasing incentives throughout the year. Ascend at Lakeview is also an active member of the Katy Chambers of Commerce and participates in promoting their community and donating to St. Jude and Camp Hope through their participation in other local charitable events. Congratulations Ascend at Lakeview!

On Site with ABODE Photos provided
by Greystar
wasn’t expecting it at all. was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. never expect anything. For me, if get my job done or get it right, I’m satisfied with that. don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was good experience, though, feeling that way. didn’t know that someone was watching!” wasn’t expecting it at all. was surprised that they nominated me!” he said, laughing. “ I’ve been with this business for 15 years. never expect anything. For me, if get my job done or get it right, I’m satisfied with that. don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was good experience, though, feeling that way. didn’t know that someone was watching!” I wasn’t expecting it at all. was surprised that they nominated me!” he said, laughing. I’ve been with this business for 15 years. never expect anything. For me, if get my job done or get it right, I’m satisfied with that. I don’t need recognition. As long as my resident and my management and the owner are happy, I’m happy. It was a good experience, though, feeling that way. I didn’t know that someone was watching!” Ascend
76 ABODE May 2023 www.haaonline.org

Legislative, continued from Page 9 in eviction proceedings and cities have no defined role. However, some cities have recently tried to intervene by passing ordinances that prolong the process.

For example, the City of San Marcos currently has a 90-day notice before you can file an eviction. HB 2035 and SB 986 would prohibit cities from imposing their own notice requirements outside of state law. At the time of printing, both HB 2035 and SB 986 have had a committee hearing in their respective chambers and are awaiting a vote out of committee.

House Bill 2457 by Rep. J.M. Lozano/Senate Bill 767 by Senator Tan Parker

City fees fund essential services but stakeholders – and sometimes even council members – are often not aware of new or increased fees until after they have been adopted. These bills would increase transparency when Cities are considering increasing fees in city budgets.

They will require a fee schedule of new/increased fees to be included on the city budget’s cover page —similar to requirements cities already meet when proposing new property tax rates. Will also require a separate vote by the city council to approve the use of the revenue raised by the new or increased fees. And will allow interested parties to register for email notification about proposed new/increased fees.

At the time of printing, SB 767 has passed the Senate and will be picked up by Rep. Lozano in the House.

If you have a regulatory problem or question, call the HAA main line at 713595-0300 and ask for Government Affairs. If a particular code requirement or issue concerns you, let us know by emailing Bradley at bpepper@haaonline.org.

Get Involved Volunteer HAA

The Houston Apartment Association’s committees and clubs are some of the most productive tools we have to ensure that we remain the nation’s largest and most effective apartment association. Members of the association dedicate their time to lead and serve on the various clubs and committees. To serve, please contact the HAA office at 713-595-0300, online at www.haaonline.org or email the departments listed below.

Education, education@haaonline.org

Government Affairs, govaffairs@haaonline.org

Membership, members@haaonline.org

Community Outreach, shinkley@haaonline.org

Resident Relations, resrel@haaonline.org

*Note: Some committees have specific requirements. Contact HAA for details.

www.haaonline.org May 2023 ABODE 77
Want to see current and previous issues of ABODE online? Go to http://issuu.com/haa_abode. Or view this issue on your computer, tablet or smartphone at http://issuu.com/haa_abode/docs/abode_may2023. A/C Supplies Century A/C Supply 35 281-530-2859 www.centuryac.com Carpet Installation Dixie Carpet Installations 33 281-261-6334 www.dixiecarpet.com Texas Southwest Floors 75 800-719-4321 www.texasswfloors.com Collection Agencies Alexander-Rose Associates Inc. 77 713-644-4441 www.alexanderrose-inc.com Convenience Stores Urban Value Corner Store 25 www.urbanvaluestore.com Electric Contractors Affordable Quality Electric 13 713-695-5992 www.acuityelectric.com Brandt Electrical A/C & Heating Services 17 281-693-3383 www.brandtelectrical.com Employment Agencies InterSolutions Staffing 69 281-905-1874 www.intersolutions.com Foundation Repair Church Foundation Repair 24 713-468-8400 www.churchfoundationrepair.com Gates & Gate Operating Devices Penco Access Control 49 281-888-1056 www.pencoaccesscontrol.com General Contractors Camp Construction Services Back Cover 713-413-2267 www.campconstruction.com Cotton Commercial USA Inc. 14 877-511-2962 www.cottongds.com Crestmark Construction Services 41 713-426-6161 www.crestmarkservices.com EpicHTX Construction 57 281-670-5099 www.epichtx.com Freedom Construction 53 817-507-7827 www.freedomeconstructionusa.com Gemstar Construction & Development 2 281-821-1195 www.gemstarconstruction.com Guardian Construction 10 832-672-4196 www.guardianconst.com MultiFamily Services 70 713-266-9100 RENCON Inside Back Cover 713-666-3636 www.rencon.com Santos Contracting 65 713-454-4534 www.santoscontractingtx.com Three Amigos 61 281-988-6683 www.threeamigostexas.com Glass – Plate, Window, Etc. Ameristar Screen and Glass 41 713-683-6767 www.ameristarglass.com Landscape Contractors Outdoor Elements 70 713-955-0990 www.outdoorelementstx.com Texscape Services 56 281-846-3779 www.texscapeservices.com Laundry Equipment & Supplies Precision Appliance Leasing 64 844-566-1212 www.precisionapplianceleasing.com Scott Equipment 71 713-686-7268 www.scott-equipment.com WASH Multifamily Laundry Systems 5 281-967-9507 www.washlaundry.com Maintenance Supplies HD Supply 27 800-431-3000 www.hdsupplysolutions.com Johnstone Supply 45 713-868-8967 www.johnstonesupply.com/39 Movers Ameritex Movers 15 713-484-MOVE www.stressfreemove.com Personnel Agency ASAP Personnel 77 972-432-6667 www.asapdo.com Plumbing Contractors AAA Plumbers 1 713-462-4753 www.aaaplumbers.com Best Plumbing 39 713-697-4400 www.bestplumbing.net Resident Screening Service SafeRent Solutions Inside Front Cover 888-297-8821 www.corelogic.com Swimming Pool Service Poolsure 12 800-858-POOL www.poolsure.com Towing Companies American Wrecker 47 713-528-8290 www.virtualparkingpermits.com Ideal Towing 59 281-787-1401 www.idealtowing.net HAA Products & Services Rental Credit Reporting 20 713-595-0300 www.haaonline.org/rcr HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion. 78 ABODE May 2023 www.haaonline.org Index of Advertisers By CATEGORY www.haaonline.org Advertisers listed in green are Featured Suppliers for the Expo Scan to Win Contest. See Page 38 for details. Featured Supplier


Occupancy: 90.1%

Price: $1,263/mo.

Rental Rate: $1.42/sq.ft./mo.

Size: 891 sq.ft.


rate growth 3,589 units

History of Effective Rental Rate & Occupancy for All Units



of the current market conditions. The graph displays the overall occupancy and effective rental rates over the past 24 months. These statistics are derived from a continuous survey of all apartment communities in the Houston region. The effective rental rates are the calculated net of concessions and utility adjustments. The second table lists the five hottest submarkets in the Greater Houston area. There are a total of 42 submarkets, and the ranking is based on the best combination of rental rate growth and absorption over the past three months. The third table distributes and analyzes concessions (specials) by classification. Concessions generally are represented by three types of specials: move-in, months free or floor plans. The effect of these specials is captured and prorated over a lease term to arrive at a percentage reduction in market or street rents.

TEXAS Dallas/Ft. Worth

Occupancy: 91.7%

Price: $1,493/mo.

Rental Rate: $1.69/sq.ft./mo.

Size: 882 sq.ft.

Past 12 Months:

1.8% rental rate growth 1,214 units absorbed

Operating Supply:

San Antonio

Occupancy: 89.4%

Price: $1,204/mo.

Rental Rate: $1.40/sq.ft./mo.

Size: 862 sq.ft.

Past 12 Months: 0.9% rental rate growth


Austin Occupancy: 89.2%

Price: $1,627/mo.

Rental Rate: $1.85¢/sq.ft./mo.

Size: 877 sq.ft.

Past 12 Months: -1.1% rental rate growth 6,895 units absorbed Operating Supply:

ApartmentData from MRI Software has been providing apartment data and marketing products since 1986.

ApartmentData.com provides realtime access for property specific information, market surveys and historic submarket data for more than 3.5 million apartment units in Texas, Florida, Georgia, Arizona, North Carolina and Tennessee. For more information, contact Bruce McClenny at 800-595-8730.

© 2023 ApartmentData from MRI Software

• Occupancy (%) Rental Rate (¢/sq.ft./mo.) Apr 21 May 21 Jun 21 Jul 21 Aug 21 Sep 21 Oct 21 Nov 21 Dec 21 Jan 22 Feb 22 Mar 22 Apr 22 May 22 Jun 22 Jul 22 Aug 22 Sep 22 Oct 22 Nov 22 Dec 22 Jan 23 Feb 23 Mar 23
Operating Supply: 3,070 communities 725,463 units Recently Opened (12 months): 74 communities 17,590 units Under Construction: 85 communities 23,379 units Proposed Construction: 104 communities 31,734 units Hottest Submarkets Over the Past Three Months Annualized % of Market Rental Rate Rank Submarket Absorbed Growth % 1 Northeast Houston/Crosby 8.0% 1.4% 2 Med Center/Braes Bayou 9.3% 0.4% 3 Sugar Land/Stafford/Sienna 6.6% 0.6% 4 Montrose/Museum/Midtown 4.3% 0.9% 5 Katy/Cinco Ranch/Waterside 3.8% 1.0%
Months: 2.6% rental
Total Units % of Average Citywide Class w/Concessions Total Units Special Effect All 230,593 32% -1.8% -5.3% A 77,743 41% -2.5% -6.0% B 84,115 32% -1.4% -4.5% C 59,887 30% -1.5% -5.0% D 8,848 12% -0.8% -6.2% One Month Free = -8.33% – 90.0 – 89.0 – 88.0 – 87.0 – 91.0
HOUSTON 1050 –1025 –1000 –975 –1075 –• • • • • • • • • • • • • • • • • • • • • • • • MarketLine By BRUCE MCCLENNY, Senior Director of ApartmentData from MRI Software
communities 822,666 units
Operating Supply: 1,011 communities 219,099 units
-933 units
287,633 units www.haaonline.org May 2023 ABODE 79
Back Page with News from around the COMMUNITY 80 ABODE May 2023 www.haaonline.org Commit for Life during HAA’s Blood Drive benefiting the Gulf Coast Regional Blood Center Thursday, June 15 9 a.m. to 1 p.m. HAF Dinerstein Reed Prokop Education Center 4810 Westway Park Blvd. off the Beltway and Clay Road Contact shinkley@haaonline.org for more information.
Houston Apartment Association 4810 Westway Park Blvd. Houston, Texas 77041
Featured Supplier Booth #541/543