ABODE April 2025

Booth #730

Booth #920/921

Booth #7,8,9

CONTENTS

April 2025

ON THE COVER 36

THE

FUTURE

IS HERE –

The 2025 Expo Committee and Committee Chair Blaise Spitaleri are ready to enter the HAA matrix and join “The Future” of multifamily for the HAA Education Conference & Expo at NRG Center on April 10. Meet the committee on Page 34 and learn more about the big event starting on Pages 16 and 17.

#HAAEXPO2025

FEATURES & PHOTOS

26 On the Scene – Photos from the HAA PAC Steering Committee.

28 On the Scene – Photos from the Winter Business Exchange and State of the Industry events.

34 2025 Expo Committee – Meet your hosts for this year’s event.

36 Scan to Win – Learn more about our Featured Suppliers and how to win big money at this year’s Expo.

38 2025 Expo Exhibitors – See a list of this year’s exhibiting supplier companies and a map of the show floor.

40 Four Keys to Meaningful Work –Purposeful work isn’t a distant dream.

44 Delegation Tactics for the Control Freak – There is a better way.

48 Excel at Excel – Speed up your spreadsheets with these shortcuts.

50 On Site with ABODE – Take a closer look at another of HAA’s Honor Award-winning communities.

52 On the Scene – Photos from the State of the Submarket Montgomery County.

54 On the Scene – Photos from the It’s the Law Breakfast.

56 On the Scene – Photos from the NEXT Professional Breakfast.

58 On the Scene – Photos from the ACES Luncheon.

COLUMNS & MONTHLY UPDATES

7 President’s Corner – The Future is HAA.

8 Patron of the Month – Meet and support Lowe’s Pro Supply.

9 Legislative Update – HAA visits Washington DC and remembers Sylvester Turner.

11 It’s The Law – Is it Fair?

14 Resident Relations – A resident dispute is settled by the committee.

20 Calendar – HAA’s schedule of events for the coming months.

60 The Go-Getters – “Bee” the Future with our recruiters.

62 The Ambassador ONE Society –Come join and network with the teams.

66 Portfolio Changes and In The News – Property updates and industry news clips from our members.

68 Welcome Mat – Find out about the newest HAA members.

70 Index of Advertisers – See the supplier members who support this publication.

71 MarketLine – The latest area market numbers.

72 Back Page – News from around the community.

We welcome your comments. Email us at comm@haaonline.org

Committee photos by Mark Hiebert, Hiebert Photography Cover design by Deborah Nix, HAA Staff

OFFICERS AND ASSOCIATION LEADERSHIP

RYAN TERRELL President-Elect

SHELLEY WATSON President

MONICA GRACIA Secretary/Treasurer

HOWARD BOOKSTAFF General Counsel

MELISSA FRIEND

Vice President at Large –West

PRODUCT SERVICE COUNCIL OFFICERS

DEBORAH DEROUEN, CAS President

Brandt Electrical, A/C & Heating

CASEY WATTS MORGAN CEO

BOARD OF DIRECTORS

Board of Directors

Mack Armstrong

Julie Batche

Kristen Becker

John Boriack

Michelle Bridges

Kyle Brown

Tina Cavaco

Terri Clifton

Michelle Croasmun

Deborah DeRouen

Derek DeVries

Scott Douglas

Gina Erwin

Tamara Foster

Melissa Friend

Diane Gilbert

Monica Gracia

Stephanie Graves

Elizabeth Castro Gray

Billy Griffin

Manu Gupta

Karen Hefner

Clay Hicks

Deborah Holcombe

Crystal Jackson

Nathan Kelley

Debra Knight

Valerie Lacy

David Lindley

Betsy Marshall

Kristin McLaughlin

Joe Melton

Candis Mohr

Katy Myrick

David Nargang

Jenifer Paneral

Mark Park

Velissa Parmer

Michelle Pawelek

Kelly Robinson

Christy Rodriguez

Joey Rodriguez

Nikki Sekunda

Ingrid Shultz

Corri Smith

Blaise Spitaleri

Penny Sprang

Kelley Suess

Debbie Sulzer

Ryan Terrell

Lindsay Torres-Smith

Starla Turnbo

Richard Wall

Shelley Watson

Richard Whatcott

Tracie Yoder

DIRECTORS EMERITUS

Josh Allen

Ken Bohan

Gary Blumberg

Roger Camp

Kathy Clem

Jack Dinerstein

Jenard Gross

Darlene Guidry

Alison Hall

David Hargrove

Larry Hill

Stacy Hunt

Hap Hunnicutt

David Jones

Mel Kieke

Mike Koch

Dick LaMarche

Cesar Lima

Bruce McClenny

Tim Myers

P David Onanian

Jackie Rhone

John Ridgway

Kim Small

Eileen Subinsky

Steve Sweet

Kirk Tate

Suan Tinsley

H J Tollett, Jr.

Pat Tollett

Vic Vacek, Jr.

Beth Van Winkle

Tony Whitaker

Jerry Winograd

ADVISORY

DIRECTORS

Jeff Blevins

Karen Briggs Gwin

Emily Frost

Israel Garza

Pam Higdon

Sara Hinson

Jacob Kunath

Stacy Lastovica

Laura Lestus

Beth Levine

Cari Luetge

Kathy Motis

Carlos Neto

Arely Pena

Ryan Raser

Ruth Reyes

Jake Slosburg

GENERAL COUNSEL

EMERITUS

Joe Bax

VALERIE LACY

Vice President at Large –South

BLAISE SPITALERI, CAS Vice President Gemstar Construction Development

CORRI SMITH

Vice President at Large –North

NIKKI SEKUNDA, CAS Secretary The Liberty Group

RICHARD WALL

Vice President at Large –East

DEBRA KNIGHT, CAS Treasurer Comm-Fit

GINA ERWIN

Immediate Past President

HONORARY

LIFE MEMBERS

Claude Arnold

Kenn Brown

Tina Cavaco

Terri Clifton

Kevin Fenn

Diane Gilbert

Anita Harrison

Dwayne Henson

Mike Koch

Merry Mount

Monette Reynolds

Sherry Stevenson

Kirk Tate

Suan Tinsley

Sonny Unverzagt

Del Walmsley

Nancé Wells

H.P. Paul Young

Jeanne Marie Zublin Dicks

PATRON MEMBERS

1968

Century A/C Supply

1978

Houston Planned Energy Systems

1982

Cotton Commercial USA Inc.

1984

AAA Plumbers

1985

Gemstar Construction Development

1986

Craven Carpet

1987

Dixie Interiors

1993

Hire Priority Staffing & Executive Search

1994

Camp Facility Services

1997

Apartments.com

1999

FSI Construction Inc.

2006

Lowe’s Pro Supply

JOSEPH RODRIGUEZ, CAS Immediate Past President Ameritex Movers

PRODUCT SERVICE COUNCIL MEMBERS

Grant Almquist, CAS Texas Apartment Pool Services

Susan Alvarado, CAS Redi Carpet Sales of Houston Ltd.

Chris Bell, CAS, Century A/C Supply

Marivel Bownds, CAS

Tammy Broadway, CAS American Fire Systems

Carina Bryars, Valet Living

Shaun Callaway, CAS, Earthworks

Brandon Coleman, CAS, Chadwell Supply

Neal Conant, CAS, Gemstar Construction Development

Sean Cunningham, CAS, Impact Property Solutions

Deborah Derouen, CAS Brandt Electrical, A/C & Heating

Xochitl Flores, Church Foundation & Pool Services

Giovanna Gone, CAS, Century A/C Supply

Dan James, CAS, Redevelopment Services

Debra Knight, CAS, Comm-Fit

Stephanie Krop, CAS Emeritus, Poolsure

Liz Levins, CAS Emeritus, Gemstar Construction Development

Jim Martensen, CAS Epic Multifamily Construction

Tracey Moore, CAS, Flooring Warehouse

Karen Nelsen, CAS ALN Apartment Data

Arely Pena, CAS The Liberty Group

Nikki Sekunda, CAS, The Liberty Group

Joseph Rodriguez, CAS, Ameritex Movers

Blaise Spitaleri, CAS, Gemstar Construction Development

Ryan Weis, Crestmark Construction Services

ABODE

APRIL 2025 I VOLUME 48, ISSUE 4

Chief Executive Officer and Publisher

CASEY WATTS MORGAN, MPP cmorgan@haaonline.org

EDITORIAL AND DESIGN STAFF

Director of Publications and Design DEBORAH NIX dnix@haaonline.org

Communications Manager MADISON O’BAR mobar@haaonline.org

ADVERTISING

Vice President of Membership Development RANDA DICK, CAPS randa@haaonline.org

CONTRIBUTING STAFF

Chief Operating Officer AMANDA SHERBONDY, CAE asherbondy@haaonline.org

Chief Financial Officer TREY WIMBERLY, CPA twimberly@haaonline.org

Vice President of Education LAUREN RAGIN, CMP lragin@haaonline.org

Vice President of Facility Management/RCR TINA DEFIORE tdefiore@haaonline.org

Events and Meetings Director KASAUNDRA WRIGHT kwright@haaonline.org

Director of Resident Relations MATILDE LUNA mluna@haaonline.org

Director of IT WILL ALFARO walfaro@haaonline.org

Government Affairs Manager ALEX CHADWELL achadwell@haaonline.org

Membership and Marketing Manager MARYANN MARTIN mmartin@haaonline.org

Strategic Outreach Manager MORGAN WATERMAN mwaterman@haaonline.org

Education and Events Manager MADELYN SUAREZ msuarez@haaonline.org

PRINTER TGI PRINTED www.tgiprinted.com

HOUSTON APARTMENT ASSOCIATION COMMITTEES

COMMITTEE CHAIR

Executive Shelley Watson

Nominating Gina Erwin

Fair Housing Howard Bookstaff

Ethics Michelle Pawelek

Finance Gary Blumberg

Past Presidents Council John Boriack

Legislative Ryan Terrell

Political Action Stacy Hunt

Golf Starla Turnbo

Century Club Debra Knight

Education Advisory Lindsay Torres-Smith Michelle Bridges

Independent Rental

Owners Connection Alan Yu

NEXT Young Professionals Emily Frost

Arely Pena

Leadership Development Kyle Brown

Community Outreach Melissa Friend

Product Service Council Deborah DeRouen

Expo Exhibitor Blaise Spitaleri

Membership Brandon Coleman

STAFF ADVISOR

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Casey Morgan

Alex Chadwell

Alex Chadwell

Alex Chadwell

Lauren Ragin

Lauren Ragin

Lauren Ragin

Amanda Sherbondy

Amanda Sherbondy

Amanda Sherbondy

Randa Dick

Randa Dick Karen Heffner

Ambassador ONE Society Tito Estrada

Karen Nelsen

Resident Relations A Jessica Wheeler

Resident Relations B Karah Carrillo

Resident Relations Appeals Darlene Guidry

HAF Chili Fundraiser Neal Conant

Randa Dick

Matti Luna

Matti Luna

Matti Luna

Kasaundra Wright Ryan Weis

Honors Property Awards Beth Levine

Ruha Vohra

Kasaundra Wright

HOUSTON APARTMENT ASSOCIATION MISSION AND VISION: HAA is the leading advocate, resource and community partner for quality rental housing providers in the Houston and surrounding area. HAA develops leadership in the multifamily industry by engaging broadly diverse membership, embracing effective technology and advocating for a geographically inclusive association. ABODE IS THE OFFICIAL PUBLICATION OF THE HOUSTON APARTMENT ASSOCIATION serving the multihousing industry in Austin, Brazoria, Chambers, Colorado, Fort Bend, Harris, Liberty, Matagorda, Montgomery, San Jacinto, Waller and Wharton counties.

ABODE, APRIL 2025, VOLUME 48, ISSUE 4

ABODE (USPS 024-962) is published monthly by the Houston Multi Housing Corporation. Publishing, editorial and advertising offices are located at 4810 Westway Park Blvd., Houston, Texas 77041. Telephone 713-595-0300. The $50 annual ABODE subscription rate is included in all member dues and additional subscriptions are available. The annual subscription rate is $50 for members, $65 for non-members. Advertising rates are available upon request. Contributed material does not necessarily reflect the views and opinions of the Houston Apartment Association. Copyright © 2025 by HAA.

Periodicals Postage Paid at Houston, Texas.

POSTMASTER: Send address changes to ABODE, 4810 Westway Park Blvd., Houston, Texas 77041.

SPONSOR MEMBERS

These companies have generously supported the Houston Apartment Association with their sponsor membership

Please give them careful consideration, whenever possible, in your business.

1-Tom Plumber Houston

1st United Construction LLC

3BeeGuys Bee Removal

A&A Fence & Iron

A+ Aquatic Services

AAA Staffing Ltd

ABC Supply

Achilles Security Services LLC

ACT Security Group

Action Towing Inc

Action Window Coverings Inc

Adams Roofing

Adobe Floors Inc

Adventure Playground Systems Inc

Advocate Construction Inc

Aerwave

Affinity Waste Solutions

Air Express Construction and Plumbing

Air Pro Systems

Alcaraz Lawn Care

Alexander-Rose Associates Inc

All American Mailboxes of Houston Inc

All Power Solutions

ALN Apartment Data

Ambassador Services LLC

American Builders Group LLC

American Fire Systems Inc

American Platinum Builders

Andrews Myers PC

Apartments Services Group

Apex Multifamily

AppFolio

Arborworks TX

ARR Commercial Services & Sheet Metal

Artisent Floors

ASAP Personnel Inc

Asurety Dryer Vent & Fireplace Inspections

ATSG American Towing Service Group LLC

Audio Images International Inc

AWT Golf Carts

B&G Construction

Bar-B-Clean Southwest Houston

Beacon Restoration Services

Belfor Property Restoration

Bend Construction

Bettencourt Tax Advisors LLC

Beyond Blue Pools

BGE Inc/aka Brown & Gay Engineers Inc

Binswanger Glass

BioClean

BioTechs Crime & Trauma Scene Cleaning

Blakan Grey Media

Blue HERON Technologies LLC

Blue Marlin Maintenance Air Conditioning and Renovation

Blue Stream Fiber

BluSky Restoration Contractors

BoldREMO LLC

Brady Chapman Holland & Assoc

Briggs Equipment

Brown & Brown Insurance

Services Inc

BSI

Cameras Onsite LLC

Cano Electric Inc

Capital Disaster Solutions

Catalyst Construction

Centex Construction

CEP Construction Services LLC

Chadwell Supply

Chesapeake Finishing

Chicago Title –

Commercial Services

ClaimsMate Adjusters

Classic Same Day Blinds

Code Red Security Systems PLLC

Comiskey Capital Insurance Agency Inc

Commercial Fire Protection

Compactor Rentals of America

Contractors Inc

Core Distributing

Corey Construction Commercial & Multi-Family Roofing

CRE Business Solutions LLC

Crossroads Insurance Recovery Advocates

Crowned Eagle Construction

CSC Serviceworks

Cypress Landscaping & Irrigation Inc

D & S Fire & Safety LLC

D&G Quality Roofing Inc

DeNyse Companies

Designs by Holmes

DNM Contracting Inc

DoodyCalls

Double Oak Erosion

Dry Force Corp

Dryer Vent Wizard

ECC Exteriors

Eco-Blade

EDT Construction Services

EHEAT

Elite Roofing LLC

Embark Services

Emersyn Electrical Services LLC

Empire Fire and Safety

Encore Services TX

EnviroSmart Multifamily Pest Solutions

Epic Multifamily Construction

EPremium Insurance Agency

Exo Edge

Exterior Inspections

Extollo Construction

Ezee Fiber

Faith J Construction

Fantastic Floors

Featherston Sign Partners, LLC

Fiat Construction LLC

Fidus Construction Services

Fire Ant Professionals

Fire Reconstruction Inc

Flavor Finish Resurfacing

FlipLok

Floor Merchant

FSD Protection

fun abounds

FW Walton

Gambit Construction

GM Cleaning Service Pro LLC

Go Pro Contractors

Go-Staff Inc

Gold Star Restoration

Golden's Pro-Wash & Windows

GQ Landscaping

Grace Painting and Remodeling

Graviti Fast EV Charging

Great American Business Products

Greater Houston Pool Management

Green City Security LLC

Green Garbology

Green Leaf Pro

Greenlogic

Grindstone General Contracting

H&R Operator Services Inc

Hakimo

Hallmark Hardwoods

Hamilton-Steele Outdoor Accents

Hive Technology

HMS Landscaping LLC

Hoover Slovacek LLP

Houston Furniture Rental

Houston Granite Marble Center

Houston Home and Patio

Hut Services LLC

Ideal Parking Management

Imperial Construction

Imperial Wallboard Supply/

The Villa Drywall Inc

Infinity Power Partners

Interior Logic GroupProperty Services

Ironwood Connection

J G Amador Construction

J Turner Research

J&B Carpet Services

J.P. Morin Company LLC

JAK Environmental LLC

JJ's Waste & Recycling of Texas LLC

Johnstone Supply

Junk Shot and Doorstep Details of Houston

Kings III Emergency Communications

Lanyard Construction Services

Laser Answering Service LLC

Leah McVeigh Design and Consulting

Ledge Lounger

Lee & Barrier Builders LLC

Lift-Texas Construction

Lincoln Jacob Construction

Lithotech Printed Products/ Forms Center

LP Building Solutions

Maid U Shine LLC

Maldonado Nursery & Landscaping Inc

Matrix Construction Services

McMahan's Flooring Inc

MCW Signs Inc dba Signarama

Magnolia

Minol USA

MJTR Contractors dba

J National Contractors

Mohawk Industries

Monge Contracting Group

Montana Pavement Group LLC

MPS Direct

Mueller Water Conditioning Inc

Multifamily Access Control

Nationwide Energy Partners

NEI General Contracting

Nelson Painting and Construction LLC

New Generation Home Pro Inc

Norman Roofing and Construction

Northwest Construction Group

On Site Towing LLC

OnCall Patrol LLC dba

ParkingPass.Com

OneApp Guarantee

Optima General Contractor LLC

Pace Mechanical Services LLC

Parking Management Company/ PMC Towing Partners

Pasadena Insurance Agency Inc

Paul Davis Restoration of Greater Houston

PCS Creative Surface LLC

Perfect Parking

Platinum Pool and Spa LLC

PooPrints

Precision Appliance Leasing

Precision Safe Sidewalks LLC

Premium Improvements

Pro-Tex Contracting Group LLC

Professional Resurface LLC

Properteese

Property Guardians

Pura Flo Corporation

Quatro Tax LLC

Qwikkit

R4 Solutions

RAM Construction

Ram Jack Foundation Solutions

Ready 2 Respond

Real Floors Inc

Redevelopment Services

Redux Construction

Redwood Private Security LLC

Reliable Roofing of Texas Inc

Reliant

RENCON LLC

Renova Appliance Center LTD

Rent.

Resident IQ

Revela Inc

REVS (Refuel Electric Vehicle Solutions)

Riverway Title

Roe General Contractors

Roof Top Innovations

Rose Paving

Roto-Rooter Services Co

Rotolo Consultants Inc (RCI)

Royalty Landscape

SafeRent Solutions

Saint Clair & Sons Inc

Sayan Renovations & Construction

Score Construction & Remodeling

SEAL Security Solutions LLC

Secure Insurance

ServiceMaster Recovery Management

Servpro Friendswood Pearland

Servpro Team Shaw

Sherwin Williams

Sign-Ups & Banners

Signal of Houston

Snappt

Spartan Fire Protection

Stealth Renovations

Steward Trash Valet Service

Stormwater Professionals Group

Strata Roofing and Construction LLC

Strickland Law Firm PLLC

Stripe Lines Inc dba Grass Lines Inc

STX Roofing

Surface Experts

Swain & Baldwin Insurance & Risk Management

Tex-Star A&I

Texan Landscaping Rivera

Texas Apartment Pool Services

Texas Concrete Professional Company

Texas Southwest Floors Inc

Texas Window Cleaning Co Inc

Texstar Construction LLC

The Apartments Concierge

The Dick Law Firm

The Legends Group LLC

The Liberty Group

The Phoenix Staffing

The Window Source of Houston

Tidal Electrical Services Inc

Tillman Roofing Inc

Trash Butler

Tree Care USA LLC

Tri County Specialties LLC

Two Brothers Foundation Repair

TX Hydrojet

United Protective Services

Urban Design Constructors

Urban Outreach, Inc

Urban Value Corner Store

Valet Living

Webb Pest Control

Westpark Communications

Whitman's Contracting and Roofing

Woodforest Acceptance Solutions

WorldVue

XTRM Restoration

XXL Construction Inc

Yellowstone Landscape

Letter from the President

SHELLEY WATSON

“THE FUTURE” IS HAA –but there is no future for HAA without YOU!

HAA’s Annual Education Conference and Expo is created by YOU for YOU. Every year thousands of members get together at NRG to network, explore what multifamily has to offer and to learn more about this industry we love. Not only do we throw one of the biggest (and best) Expos, but we offer some of the best education sessions for you to enjoy before you walk the show floor. So don’t miss out on this year’s “out of this world” Expo and Education Conference!

Enter the HAA Matrix

This year we have a wonderful lineup for our Education Conference, starting off the morning strong with two Education Breakout Sessions: A Main Track and, back by popular demand for the third year, a Spanish Track.

Our Main Track breakout session speakers this year are Rich George on “Centered Leadership,” Marci French with “The Work-Life Myth: Beyond the Balance” and HAA’s General Counsel Howard Bookstaff will present a Fair Housing SNL-style session! This year’s Keynote Luncheon speaker is Joshua Evans. Joshua will be talking all about “Change Engage Evolve.” We have a special feature article from Joshua beginning on Page 40 and great information from Rich George starting on page 44. And, as always, Howard’s monthly column starts on Page 11.

The Spanish Track session speakers will be maintenance pros Michael Olvera and Eujenio Rojo, covering “A2L Refrigerants and Regulations” and “Electrical Fundamentals and Meters.” Plus, you won’t want to miss the new mini marketing sessions. You can stop by the Mini Session Corner between breakout sessions to catch a few quick marketing tips led by Sprout’s Barbara Savona.

For more on the Education Conference, see throughout this month’s ABODE for details and visit www.haaexpo.org for more and to register.

Our Members are Out of this World

I want to extend a galaxy-sized thank you to this year’s Expo Committee for all of their hard work and time spent putting on this event. These folks work all year long planning and executing, recruiting, assisting event exhibitors and promoting the show to HAA members. This also includes corporate and onsite property visits, all while working their 9-5’s. We truly couldn’t put on this show without each and every one of them and their hard work and dedication to making sure “The FUTURE” really is HAA! You can find them on the cover, see who they are on Page 34 or say “hello” to them at this year’s Expo on April 10.

And to the rest of HAA … keep investing into this industry. You get out of HAA what you put into it. HAA has no future without the continuous support of its members. So, thank you and look out – “The FUTURE” is so bright you’ll have to wear shades!

These companies have generously supported the Houston Apartment Association with their exclusive membership. Please give them careful consideration, whenever possible, in your business.

Houston Planned Energy Systems HAA Member since 1978

Cotton Commercial USA Inc. HAA Member since 1982

Hire Priority Staffing & Executive Search HAA Member since 1993

Lowe’s Pro Supply HAA Member since 2006

Craven Carpet HAA Member since 1986

Camp Facilty Services HAA Member since 1994

This Month's Exclusive Supplier Member

Member since 1997

Gemstar Construction Development Inc. HAA Member since 1985

AAA Plumbers HAA Member since 1984

FSI Construction Inc. HAA Member since 1999

Dixie Interiors HAA Member since 1987 Century A/C Supply HAA Member since 1968

By RYAN TERRELL, HAA

AT A NATIONAL LEVEL

HAA heads to D.C to lobby for our industry as we remember a dedicated public servant.

AS WINTER HAS come and gone and we are already in spring, HAA is quickly pivoting from lobbying the State Capitol in February to lobbying the Nation’s Capitol during NAA’s Advocate.

At press time, HAA is taking 22 members to Washington, D.C. for the event, almost evenly split between owner/manager members and supplier members. Our HAA crew will meet with all Houston area congressional delegation offices and convey important issues on behalf of the multifamily industry.

First, key tax provisions secured by NAA in 2017 are set to expire this year and HAA will make the following asks to congressional members: 1) preserve the 20 percent qualified business income deduction; 2) enact expansions to the Low-Income Housing Tax Credit (LIHTC); and 2) protect business’ ability to claim state and local tax (SALT) deductions for property taxes.

Additionally, HAA members will ask the congressional delegation members to consider cosponsoring the Respect State Housing Laws Act H.R. 1078/S. 470. This legislation strikes the temporary, federal notice language from the CARES Act, eliminating any ambiguity about the requirement’s expiration in 2020. Currently, only one member of the Houston area congressional delegation has signed on as a cosponsor to this bill, Representative Morgan Luttrell from the Montgomery County area. We appreciate his partnership and look forward to gaining the support of his Houston area colleagues.

Remembering Sylvester Turner

While it should be a great and productive trip, the Capitol visit will have a more somber tone this year given the unexpected passing of Congressman (and former Houston Mayor) Sylvester Turner just weeks before Advocate.

We were sincerely looking forward to working with him in this new congressional capacity. In fact, HAA staff had recently introduced Congressman Turner to NAA lobbyist Jim Wilson during an October visit to Houston. At the meeting, Congressman Turner was so gracious with his time and seemed very interested in working with NAA moving forward.

The HAA PAC had also recently hosted Turner at HAA for a September luncheon. Additionally, some of you may remember that HAA hosted then Mayor Turner at HAA’s Annual Business Meeting in November of 2022. These meetings and many more demonstrate the long, fruitful working relationship HAA enjoyed with Turner, even dating back to his days in the Texas State Legislature.

Prior to his brief service in the U.S. Congress representing Texas House District 18, Sylvester Turner served as Houston mayor from 2017 to 2023. Before running for Houston mayor, Turner spent 27 years in the Texas State House, representing Texas State House District 139.

His dedication to the City of Houston was unmatched and he leaves behind quite a legacy of public service. He will certainly be missed.

Booth #521

IS IT FAIR?

Court addresses request for

“Economic

Accommodation.”

APRIL HAS BEEN designated as National Fair Housing Month. Fair housing issues are everywhere! Housing providers deal with fair housing issues during the application process, while addressing repair requests, and in the context of enforcing rules or asking residents to leave.

The most prevalent type of fair housing complaint is related to disability. A significant portion of disability-related complaints pertain to requests for reasonable accommodations under the Fair Housing Act.

The Act makes it unlawful for any person to refuse to make reasonable accommodations in rules, policies, practices or services, when such accommodations may be necessary to afford persons with disabilities equal opportunity to use and enjoy a dwelling. In response to a request for a reasonable accommodation, a housing provider may request reliable disability-related information that shows the relationship between the person’s disability and the need for the requested accommodation.

Question: Does a request that is primarily related to seeking an economic accommodation qualify as a proper request for a reasonable accommodation under the Act?

On February 28, 2022, the United State’s District Court for the Northern District of New York in a case styled CNY Fair Housing Inc. et. al v. Welltower Inc., et. al analyzed this

issue and shed some light on how a court views requests that are primarily related to minimizing an economic burden as opposed the effects of a disability.

Complaint

Hopefully this helps you evaluate particular situations you might have in connection with the operations of your property. All requests should be taken seriously and properly addressed to minimize any potential issue under the Act.

The CNY Fair Housing case focused on the issues of whether a proper claim is made under the Act when: (i) a disabled resident seeks a waiver of a fee for an assigned parking space; and (ii) a disabled resident seeks the waiver of a surcharge for a first-floor unit when the surcharge is imposed for features that are necessary to accommodate the resident’s disability.

Parking

The elderly residents with obvious and apparent disabilities requested a reserved parking space close to the main entrance of the building to access their apartments without significant difficulty. They were told that the owner does not provide designated parking spaces because there were too many residents with disabilities and not enough spaces available. However, the manager advised the residents that they can be provided with an assigned parking space for a $350 fee. The requesting residents could not afford a $350 fee, so they were not provided with a designated parking space.

Surcharge for first-floor unit

An elderly resident had been on a waiting list for almost a year for a first-floor apartment which would accommodate her disabilities. After she moved in, she was informed for the first time that her rent was $15 more than similar units because her unit was in a “prime location” on the first floor and close to the elevator and the front door. A housing advocate sent a letter to the owner on the resident’s behalf and another resident requesting that the rent surcharge for the first-floor unit be waived because it was imposed for features that were necessary accommodations for her disabilities. The owner’s policy did not change and the residents continued to pay a rent “surcharge” for their unit.

In response to the fair housing complaint, the owners argued that the challenges to their dynamic rental pricing policy for firstfloor units and units located near an elevator should be dismissed because landlords need not provide economic accommodations to remedy a resident’s economic status.

Fair Housing for Maintenance – Spanish

Wednesday, May 21 9 a.m. to 11:30 a.m.

This comprehensive and interactive seminar is packed with information so you are proactive, not reactive! This seminar is hosted fully in Spanish. Visit www.haaonline.org/events for details and to register.

Sponsored by AAA Plumbers and Century A/C Supply

The housing advocates responded that courts have recognized that the Act’s reasonable accommodations provisions may require exceptions to a policy even where the disability-related impact of the policy is financial in nature.

Court’s analysis

The court stated that to state a claim for failure to make reasonable accommodations, a party must establish, among other things, that an accommodation is necessary to afford the handicapped person an equal opportunity to use and enjoy a dwelling.

The court considered several examples from other cases:

1. Salute v. Stratford Greens Garden Apartments (NY, 1998). Disabled residents argued that the Act required the landlord, who did not, with the exception of preexisting tenants, participate in the Section 8 program, to accept their Section 8 housing certificates in order to accommodate their disabilities. The court rejected this argument explaining that the landlord’s participation in the Section 8 program is not an accommodation within the meaning of the Act. The court noted that ordinarily the “duty to accommodate is shaped by the handicap” because “it is the handicap that is accommodated.” The court found that the plaintiffs were not seeking “an accommodation that meets and fits their particular handicap,” but rather were seeking to use the Act “to remedy economic discrimination of a kind that is practiced without regard to handicap.” The court concluded that “economic discrimination” – such as the refusal to accept Section 8 tenants – is not cognizable as a failure to make reasonable accommodations.

2. Bentley v. Peace & Quiet Realty 2 LLC (NY, 2005). A cancer patient, who lived on the top floor of a four-story walk-up and had trouble

climbing stairs, sought, as an accommodation, to rent a vacant firstfloor apartment at her current rental rate with a waiver of the 20% rent increase permitted under rent stabilization laws. The court noted that this was an accommodation that “directly relate[d] to her handicap, specifically her inability to walk up and down the stairs to her apartment unit.” The court found that the plaintiff was seeking “an accommodation for her disability without being forced to assume addition rental expenses” and that this was exactly the type of accommodation that falls within the purview of the Act.

3. Martinez v. Lexington Gardens Assocs. (NY, 2018). A disabled resident requested that a family member live with the resident to assist the resident with her care. That court stated that the case was distinguishable from the so-called economic accommodation cases, which hold that an accommodation is not necessary to afford a disabled person access to equal housing opportunities when the accommodation sought does not directly ameliorate an effect of the disability.

4. Hubbard v. Samson Management. Corp. (NY, 1998). A disabled resident requested a waiver of a fee for a reserved parking space close to her building as a reasonable accommodation. The court reasoned that “if the paucity of available unreserved parking near her apartment meant that the resident, due to her handicap, experienced greater discomfort and difficulty than other tenants in going to and from her car, the landlord should have accommodated her disability by providing her, without charge, a parking space close to her building.”

5. Samuelson v. Mid-Atlantic Realty Co. (Delaware, 1996). A disabled resident claimed that his landlord unreasonably assessed rent and late charges after he was forced to terminate his lease early due to his / See Law, Page 69

Booth #236

SHOTS FIRED!

A resident disputes charges, a notice to vacate and eviction following an altercation outside of her unit.

A RESIDENT FILED a complaint with HAA disputing charges and to have an eviction removed from her credit report, her security deposit returned to her and to have her housing voucher reinstated. The resident claimed to have only received a Notice to Vacate via email and requested documentation to prove a correct notice was served to her.

HAA reached out to the apartment property and passed along the information and that response was forwarded to the resident. Enclosed in the management’s response were copies of the lease, application, move in condition form, final account statement, resident ledger and photos. Management also included a photo of the eviction notice that was dated and posted on the outside of the resident’s unit door.

The 30-Day Notice to Vacate was posted on

the door of the unit due to one of the resident’s guests discharging a weapon outside of the unit. Authorities were made aware of this, and a report was filed. After the company spoke to their attorney, they decided that a Notice to Vacate was necessary for the resident. The resident’s deposit would also be held to cover August pro-rated rent, damages, cleaning and legal fees.

The case was heard during a Resident Relations Committee meeting where the committee decided in favor of management with no adjustments. The charges were justified with proper documentation from the management company. The resident owes the property $1,182.50 and the management company does not have the authority to reinstate the residents housing voucher and cannot meet her request.

After the adjustments were made and the other charges were justified, the resident owes the property $4,122.36.

The HAA Resident Relations Committees provide an impartial review of resident complaints using the documentation provided by both the resident and management. When the committee finds in favor of the resident, we appreciate a direct response from the property to the resident within two weeks and a copy of the payment sent to HAA for our records. When the committee finds in favor of the resident, management may file an appeal. When the committee finds in favor of the property owner, the decision is final.

If you are a manager with a resident relations issue, call HAA at 713-595-0300 for direct assistance.

Booth #914/915

april 10 • nrg center • hall c

Show Schedule:

Education Conference

Paid attendees only.

8:30 a.m. to 9:20 a.m. – Registration and Breakfast

9:20 a.m. to 11:40 a.m. – Education Breakout Sessions TWO Tracks! Main Track & Spanish Track:

Main Track Breakout Session Speakers

Rich George

Marci French

Howard Bookstaff

Main Track Keynote Speaker

Joshua Evans

Spanish Track Session Speakers

Michael Olvera

Eujenio Rojo

Noon - 1 p.m. – Keynote Luncheons

Don't Miss the NEW Mini Marketing Sessions:

Stop by the Mini Session Corner between breakout sessions to catch a few quick marketing tips led by Barbara Savona!

Expo

To attend the Expo only, there is no charge for management personnel. (Non-exhibiting suppliers are not able to attend.)

Noon to 1 p.m. – VIP Expo Hours (invitation only)

1 p.m. – Expo Grand Opening

1 p.m. to 5 p.m. – Expo Hours, Hall C

Over 250 Exhibitors! • Three $1,000 Cash Giveaways! Register in advance at www.haaexpo.org

TWO Education Tracks!

Main Track and Spanish Track

Main Track Breakout Sessions

Breakfast in Room 300-306

Centered Leadership: Leading from the Middle of Your Organization with Rich George, Room 206-207

If you have a boss and you are a boss, then you are a middle manager. It is exhausting to lead from the middle. In this session participants will obtain the skills to not only lead down and laterally, but learn the important skill set of leading up. Rich will share the seven skillsets necessary to be an effective ‘centered leader’. This thought provoking and inspiring session challenges the way we think about our roles regardless of our title.

The Work-Life Myth: Beyond the Balance with Marci French, Room 206-207

Let yourself off the hook! Debunk the myth of achieving perfect work-life balance and explore the concept of work-life integration. Leave equipped with strategies to prioritize, set boundaries, and achieve well-being in a fast-paced world.

Fair Housing: SNL Style with Howard Bookstaff, Hoover Slovacek, Room 204-205

Join HAA General Counsel for a lively session centered around multifamily Fair Housing in an SNL Skit format!

Main Track Keynote Luncheon

Change Engage Evolve: Adapting to the Future with Joshua Evans, Room 300-306

Realign what every role means and see what's truly possible. The world is changing at a record pace, and today’s teams are tasked to do more with less. They are also expected to remain engaged while facing an unprecedented shift in the traditional workplace. Cultivating resilience in each employee is necessary during transitional times, and it starts with realigning each team member with the meaning of their role in their organization. Joshua’s presentation will amp up the enthusiasm in your organization and rekindle engagement, commitment and trust between leaders and team members.

Spanish Track Sessions

Room 201-203

Breakouts led by Michael Olvera, HD Supply A2L Refrigerants and Regulations

Electrical Fundamentals and Meters

Spanish Keynote Luncheon

Innovative Leadership: Defining Your Future with Eujenio Rojo, Century A/C Supply, Room 201-203

Don’t

Miss the NEW Mini Marketing Sessions

Stop by the Mini Session Corner between breakout sessions to catch a few quick marketing tips from Barbara Savona, Sprout Marketing

Education Conference Pricing

Early Bird Individual Registration:

$160 February 3 to March 7

Standard Individual Registration:

$185 March 8 to April 4

Walk-Up Individual Registration:

$190 Based on availability

Special Conference Pricing for current NAA Credential Holders available.

Email education@haaonline.org for more information

Thank you sponsors:

Expo Grand Entrance Sponsor

Camp Facility Services

Lanyards

Friday, May 15

TopGolf Houston - Katy

1030 Memorial Brook Blvd. Houston, TX 77084

11 a.m. to 3 p.m.

*Please note this event is open to sponsors and players only, no spectators.

Join us at Houston’s premiere golf entertainment complex for a fun-filled afternoon with the favorite twist to a traditional game, all while supporting the Houston Apartment Association Political Action Committee – your local PAC for the apartment industry.

Dress in your “vintage” best and outdo all the rest!

Thank you to our generous sponsors:

Welcome Sponsor

Tidal Electrical Services

Lunch

Hole In One Sponsor

Team Awards Sponsors

Gambit Construction

Gatewise Incorporated

Ideal Parking Management

Best Male & Female Award Sponsors Ideal Parking Management Resman

APRIL

2-3

CAM: Certified Apartment Manager Course – Week 3

Wednesday, April 2 through Thursday, April 3

8:30 a.m. to 5 p.m.

Visit www.haaonline.org/education for more information or contact education@haaonline.org. Sponsored by Best Plumbing and Platinum Pool and Spa

2

New Supplier Orientation

Wednesday, April 2

10 a.m. to 11 a.m. Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Ambassador ONE Society Crawfish Boil benefiting the YMCA

Wednesday, April 2

3:30 p.m. to 5:30 p.m.

The Barn at Frio 16416 Mueschke Road Cypress, TX 77433

$35/person

Visit www.haaonline.org/events. Event sponsored by BluSky Restoration and Redevelopment Services. Singo Bingo sponsored by Best Plumbing

9

Resident Relations Committee B Meeting

Wednesday, April 9

2 p.m. to 4 p.m.

Closed committee meeting via Zoom

10

Featured Event: HAA 2025 Education Conference & Expo Thursday, April 10

8:30 a.m. to 5 p.m. NRG Center, Hall C See Pages 16 and 17 for details and sponsors.

15-16

Leasing 101

Tuesday, April 15 through Wednesday April 16

8:30 a.m. to 4 p.m. on Tuesday and 8:30 a.m. to Noon on Wednesday From Fair Housing and the TAA lease paperwork, to today’s terminology and techniques, the industry’s most seasoned and dynamic instructors are on hand to educate students on the boundless potential that awaits those who choose the apartment management industry as their career.

17

NEXT Spring Social Thursday, April 17

5:30 p.m. to 8:30 p.m.

See Page 25 for details. Sponsored by Epic Multifamily Construction and Northwest Construction Group

18

HAA Offices Closed Friday, April 18

The HAA Offices will be closed in observance of Good Friday.

22

HAA PAC Luncheon

Tuesday, April 22

11 a.m. to 1:30 p.m.

Contact govaffairs@haaonline.org for details.

Sponsored by Chadwell Supply

23-24

CPO in Spanish

Wednesday, April 23 and Thursday April 24

8:30 a.m. to 5 p.m. Visit www.haaonline.org for details. Sponsored by Poolsure

24

Membership 101

Thursday, April 24

12:30 p.m. to 1:30 p.m. Via Zoom

Learn more about HAA and how to make your membership work for you.

See Page 61 for details. Sponsored by Qwikkit 29

State of the Submarket Fort Bend County Tuesday, April 29

7:30 a.m. to 10 a.m.

Hilton Garden Inn-Sugar Land Visit www.haaonline.org/events for more information or contact education@haaonline.org. Sponsored by American Fire Systems and Reliable Roofing of Texas

30

Avenues: Main Street - 2 Wednesday, April 30

8:30 a.m. to Noon

See Page 22 for details. Sponsored by Massey Services

UNLESS OTHERWISE NOTED, all events meet at our Dinerstein Reed Prokop Education Center, 4810 Westway Park Blvd., second floor, in either the Direct Energy and Liberty Personnel & Executive Search or the Camden and Michael Stevens Interests Room. Meetings located at the HAA Offices, 4810 Westway Park Blvd., first floor, will be held in the Redi Carpet and Winograd Families/Judwin Properties Conference Room. See www.haaonline.org/events for an interactive calendar.

MAY

2

All Stars Sports Challenge

Friday, May 2

8 a.m. to 2 p.m.

Proceeds from this event will benefit HAA's adopted charitable organization, the YMCA. See Page 72 for details and sponsors.

14

New Supplier Orientation

Wednesday, May 14

10 a.m. to 11 a.m.

Via Zoom

All new supplier members or representatives can attend this online orientation. Learn how to get involved and take advantage of member benefits. Email members@haaonline.org for details.

Resident Relations Committee A Meeting

Wednesday, May 14

2 p.m.

Closed committee meeting via Zoom

Ambassador ONE Society

Wednesday, May 14

3:30 p.m. to 5:30 p.m.

Kirby Ice House Memorial Supplier partners can join this committee for HAA Ambassadors to find out how to promote HAA Events, contact properties to survey them on benefits, and network

with other supplier partners. Supplier members only. Email members@haaonline.org for details.

15

Featured Event:

TopGolf HAA PAC Fundraiser

Thursday, May 15

8 a.m. to 2 p.m.

TopGolf Houston – Katy 1030 Memborial Brook Blvd.

Join us at Houston's premiere golf entertainment complex for a funfilled afternoon while supporting our HAA Political Action Committee (PAC) for the multifamily industry. This event is open to sponsors and registered players only, no spectators. See Page 18 for details and sponsors.

20

Excel 102: Intermediate Tuesday, May20

8:30 a.m. to Noon

Go beyond the basics and master Microsoft Excel and many of its powerful features. This class counts for 3 CECs.

Sponsored by AAA Plumbers

21

Fair Housing for Maintenance –

Spanish

Wednesday, May 21

9 a.m. to 11:30 a.m.

This comprehensive and interactive seminar is packed with information so you are proactive, not reactive! This seminar is hosted fully in Spanish.

Sponsored by AAA Plumbers and Century A/C Supply

22

Avenues: Leadership Lane - 1

Thursday, May 22

8:30 a.m. to Noon

See Page 22 for details. Sponsored by Best Plumbing

26

HAA Offices Closed Monday, May 26

The HAA Offices will be closed in observance of Memorial Day

27

It’s the Law Webinar

Tuesday, May 27

10 a.m. to 11 a.m.

Hosted on Zoom

Start your day the legal way! Join HAA's Legal Counsel, Howard Bookstaff, for a webinar focusing on “Immigration and the Apartment Industry.” This program is hosted in webinar format via Zoom.

Registrants will receive an email link to join the webinar approximately 24 hours prior to the program start.

28

NEXT Young Professionals Breakfast

Wednesday, May 28

8:30 a.m. to 10 a.m.

This niche group within HAA is dedicated to the networking and professional development needs of HAA members aged 39 and under. Network with your peers at this lowcost educational breakfast. Sponsored by Epic Construction and Northwest Construction Group

Discover the Ultimate Roadmap to Success with new speakers for 2025

What is Avenues?

A series of seminars presenting nationally-acclaimed speakers who are experts in their fields, with sessions for every level of multifamily professional.

How can I attend?

We offer two subscription options:

• Annual Property Subscription

• based on the number of units.

• Annual Individual Subscription You can also register for each individual session.

What does this get me?

Once you sign up, you receive access to 13 education sessions throughout the year. All you need to do is respond to the reminder email to confirm attendance.

Pricing:

Property Subscription:

• Fewer than 200 units: $210/annually

• 201-350 units: $410/annually

• More than 351 units: $510/annually

Individual Subscription:

• Corporate or Suppier Individual: $210/annually

• Individual sessions: $60/person Three (3) CEC credits awarded per session.

View the series schedule and register online at www.haaonline.org. Contact the HAA Education Department at education@haaonline.org.

Don’t miss our next two sessions, with more to come:

Avenues:

Main Street – 2 April 30

Dealing with Difficult, Demanding and

Dismissive People with Rick Ellis

Leadership Ln – 1 May 22

Growing Your Career from the Inside-Out with Stephanie Graves, Q10 Property Advisors, and Julie Hartman, B2G Victory

Booth #12/13

Booth #815

On the Scene with the HAA

HAA PAC Steering Committee

Wednesday, February 19

The HAA Political Action Committee received and update from newly-elected Harris County District Attorney Sean Teare. Teare was elected in the November 2024 election.

WE’RE ALL ABOUT BETTER GOVERNMENT Threats from government are coming at the apartment industry at a rapid pace. The HAA PAC, the political action committee of the Houston Apartment Association, needs your help to fight bad legislation. HAA members can participate in the PAC on several levels. Committee application forms are available. To join, renew or learn how to become involved with the PAC, see online at www.haaonline.org/haapac or contact govaffairs@haaonline.org.

Booth #440/442

On the Scene

Photos by MARK HIEBERT, Hiebert Photography

Winter Business Exchange and State of the Industry Luncheon

Tuesday, February 11 at the Hyatt Regency Houston West Winter Business Exchange sponsored by: Blue Stream Fiber

Chadwell Supply State of the Industry sponsored by: BluSky Restoration Services

Blue Stream Fiber

More than 100 members started their day with networking during HAA’s first reverse trade show of the year, the Winter Business Exchange. Then, following the Exchange, 300 attendees joined us for lunch and the latest industry and market news featuring guest speaker Dr. Mark G. Dotzour, real estate economist and former chief economist of the Real Estate Center at Texas A&M University.

On the Scene

Winter Business Exchange and State of the Industry Luncheon

On the Scene

Winter Business Exchange and State of the Industry Luncheon

Photos by MARK HIEBERT, Hiebert Photography

Booth #711

The 2025 Expo Committee welcomes all owner/management company personnel to The Future for this year’s Education Conference & Expo

In the center front:

Expo Committee Chair Blaise Spitaleri, GEMSTAR CONSTRUCTION DEVELOPMENT

Expo Committee Members in alphabetical order:

Nichole Aldrich, GWR MANAGEMENT

Susan Alvarado, REDI CARPET SALES OF HOUSTON

Marivel Bownds

Tammy Broadway, AMERICAN FIRE SYSTEMS INC

Carina Bryars, VALET LIVING

Merideth Bunting, DINERSTEIN COMPANIES/TDC MANAG

Kelsey Callaway, CHADWELL SUPPLY

Shaun Callaway, EARTHWORKS INC

Dylan Coleman, EMERGE-LIVING

April Cowan, HD SUPPLY MULTIFAMILY

Deborah DeRouen, BRANDT ELECTRICAL. A/C AND ROOFING

Tito Estrada, FIRST ONSITE RESTORATION

Xochitl Flores, CHURCH POOL SERVICES AND CHURCH FOUNDATION

Collista Franklin, AOG LIVING

Bo Hang, REDI CARPET SALES

Destiny Hinojosa, EPIC MULTIFAMILY CONSTRUCTION

Sara Hinson, AOG LIVING

Erica Janke, JETTY

Isaiah Johnson, CAMDEN

Tyler Jones, ROOF TOP INNOVATIONS

Jenny Juarez, RPM LIVING

Brooke Kirkpatrick

Debra Knight, COMM-FIT

Valerie Lacy, CUSHMAN & WAKEFIELD

Stephane Leveque

Liz Levins, GEMSTAR CONSTRUCTION DEVELOPMENT

Yvonda Lewis, STEWARD TRASH VALET SERVICE

Cari Luetge, RPM LIVING

Jim Martensen, EPIC MULTIFAMILY CONSTRUCTION

Tracey Moore, FLOORING WAREHOUSE

Kathy Motis, GREYSTAR

Andrew Najar, KEENER MANAGEMENT

Arely Pena, THE LIBERTY GROUPE

Phillip Price, HD SUPPLY MULTIFAMILY

Marilyn Rivero, FIRST ONSITE RESTORATION

Paola Rodriguez, FORESIGHT ASSET MANAGEMENT LLC

Nikki Sekunda, THE LIBERTY GROUP

Lydia Sidaros, DIXIE INTERIORS

Natalie Spratt, NORD MANAGEMENT LLC

Cary Tallent, MORGAN GROUP

Victoria Tiemann, REDI CARPET SALES

Ruha Vohra, VERITAS EQUITY MANAGEMENT

Ryan Weis, CRESTMARK CONSTRUCTION SERVICE

Christina Zimmerman, GREYSTAR

scan to win!

Visit the Expo Featured Suppliers for three chances to win $1,000!

Step into the AI Scavenger Hunt at the Expo Featured Supplier Booths for your chance to win $1000! Your smart device is your passport to play—scan, explore, and let the future reward you!

How to Play:

�� Connect to the Game – Scan the QR code to download the ScanHunt app.

�� Engage with AI – Visit booths, scan their QR codes.

�� Boost Your Odds – The more you scan, the more raffle tickets you earn!

�� AI Success Levels:

Visit 5 booths = 1 ticket

Visit 10 booths = 2 tickets

Visit ALL (13) booths = 3 tickets

⚡ Claim Your Raffle Tickets – Show your digital scorecard at the HAA booth (back center of the hall) to receive your tickets.

Live Drawings – Must Be Present to Win!

Look for this logo in advertising and at participating exhibitor booths at the Expo

Participating Featured Suppliers:

�� 2:45 PM | �� 3:45 PM | �� 4:45 PM

The AI has spoken—your future fortune awaits! �� Play, scan, and WIN!

No purchase needed – just your AI-powered skills and networking savvy! ��✨ Management Attendees ONLY.

1 2 3

Booth #637/639

the future is here

By committing to these principles, you ignite a journey of continuous growth, resilience, and profound satisfaction in your professional life.

Four Keys to Meaningful Work

Purposeful work isn't a distant dream; it’s an attainable goal that transforms how you approach your career.

By JOSHUA M. EVANS

Imagine waking up every morning driven by a sense of mission, where each task fuels your passion and aligns with your deepest values. Purposeful work isn't a distant dream; it’s an attainable goal that transforms how you approach your career. The path to this transformation lies in focusing on four critical areas. These are: managing the influences around us, directing our perceptions, embracing our challenges, and moving towards meaning in every task we undertake. By committing to these principles, you ignite a journey of continuous growth, resilience, and profound satisfaction in your professional life.

Navigating Our Influences

Your surroundings shape your path to meaningful work. Identify what sparks your enthusiasm and what drags you down. Choose to be around those who lift you up and align with your aspirations. Acknowledge negative influences and take decisive steps to limit their effect on your journey. Cultivate a network of supportive relationships that align with your goals and values.

Engage with mentors, peers, and friends who believe in your potential and push you to grow. This supportive environment will nurture your purpose and fuel your drive.

Shaping Our Perspectives

Your mindset can revolutionize your entire work experience. It starts with recognizing the influence of your thoughts and beliefs on your job satisfaction. When faced with setbacks, flip the script. Instead of viewing them as obstacles, see them as valuable lessons. This shift in thinking can transform a tough situation into a chance to grow and become more resilient. A positive outlook allows you to find meaning in even the smallest tasks.

Begin each day with a sense of gratitude. Focus on the aspects of your job that align with your personal mission and values. When

you start to see your work through this lens, you unlock a deeper level of engagement and satisfaction. Each task becomes an opportunity to contribute to something greater than yourself.

Take control of your narrative. When negative thoughts creep in, counter them with affirmations of your abilities and potential. Seek out the silver lining in every challenge, and you'll start to see the true significance of your efforts. Remember, your perspective shapes your reality. By choosing to adopt a mindset that values growth and learning, you pave the way for a more fulfilling and purpose-driven career. Stay committed to this shift, and watch as it transforms your professional life.

Welcoming Our Challenges

Challenges are the ultimate proving ground for your determination and growth. Each hurdle you face is not a roadblock but a stepping stone that builds your resilience and sharpens your skills. When obstacles arise, confront them head-on with a mindset focused on learning and adapting. Remember, the most significant progress often stems from the toughest trials. Embrace these moments as chances to refine your abilities and push your boundaries.

Adopting a proactive approach to challenges means anticipating potential setbacks and preparing strategies to tackle them. This readiness transforms anxiety into confidence, enabling you to navigate difficult situations with composure. Reflect on past experiences where you overcame obstacles and draw strength from those victories. They are a testament to your ability to handle whatever comes your way.

Staying flexible and open-minded is crucial. Challenges often bring unexpected twists, and a rigid mindset can hinder your progress. By remaining adaptable, you can pivot and find new solutions that you might have otherwise overlooked. Trust in your capacity to grow from each experience, knowing that every challenge you welcome brings you one step closer to mastering your craft and realizing your purpose.

Harness the energy that comes from overcoming difficulties to propel yourself forward. Every challenge you conquer adds to your strength, making you more capable and confident in your journey toward meaningful work.

Progressing Towards Purpose

Setting clear, achievable goals aligned with your personal values is essential for infusing your work with purpose. Start by defining what success looks like for you and how your core values can steer your professional journey. Break down these goals into actionable steps to ensure that you’re incorporating purpose into your daily routine. Each small step, when taken with intention, moves you closer to a larger, more meaningful outcome.

Reflect on the impact you want to make and how your work contributes to it. By making intentional choices that align with your mission, you’ll find fulfillment in every task, no matter how small. Maintain a proactive approach by regularly assessing your progress and adjusting your goals as needed. This dynamic process keeps you aligned with your evolving sense of purpose and ensures you’re always moving forward.

Surround yourself with reminders of your mission—whether it's quotes, vision boards, or regular check-ins with a mentor. These tools can keep you motivated and focused. Each day presents an opportunity to make strides toward your larger vision, and with disciplined effort, you can infuse every moment with meaning and purpose. Your path to purposeful work is paved with deliberate, consistent actions that reflect your true self.

Summary and Future Directions

Reflecting on your journey toward meaningful work, remember that progress comes from intentional actions and consistent effort. Each of the four key areas—managing your influences, shaping your perspectives, welcoming challenges, and progressing towards your goals—plays a vital role in this journey. As you integrate these principles into your daily life, you will experience a profound shift in how you approach your career.

Look ahead with optimism and determination. Your commitment to these principles will unlock new opportunities and pathways to success. Keep pushing your boundaries, seek continuous growth, and embrace every experience as a stepping stone toward your purpose. Stay connected with your values, and let them guide your decisions and actions.

Your professional journey is a dynamic and evolving process. Regularly reflect on your progress, adjust your strategies, and celebrate your milestones. Surround yourself with reminders of your mission, and let them fuel your drive. You have the power to shape a fulfilling career that resonates with your true self. Stay passionate, relentless, and empathetic towards yourself and others. The future holds endless possibilities, and with your dedication, you will undoubtedly achieve meaningful and lasting success.

Booth #409

By RICH GEORGE, Your Sucess Coach

Delegation Tactics for the Control Freak

Have you ever thought or even said out loud; “I might as well do it myself, it will take too much time or effort to show them how”?

More than likely, you have a team around you that is fully capable of getting things done, but instead of delegating, you steal those opportunities from them. If you resemble this remark, there is a better way.

Delegating tasks is not the easy way out for today, it is the longer way to productivity. It is an “investment” in tomorrow, and it is the only way, to real, sustainable growth and progress within any team.

Lacking real delegation skills will lead to being perceived as a micromanager. A micromanager is someone that ensures that they see, do, and are involved with everything. It is hard for a micromanager to let others share the load or the glory.

Micro-Managing is the quickest way to being seen as a control freak!

Maybe at this point you are thinking; “I have tried delegating in the past.” Perhaps the quality or the speed of the work was not good enough and you ended up redoing everything. There is no sense in delegating tasks if you know you will end up redoing them, right? This is categorically WRONG!

The top three excuses you may be embracing for not delegating:

1. You know that you will do the task better yourself.

2. There is not enough time to teach someone else how to accomplish the task.

3. You expect that you will have to redo whatever is done as no one is as good as you. If you are making excuses like these, perhaps it is time to re-evaluate how you are thinking and your vantage point.

Consider employing these thoughts about delegation:

1. Acknowledge the truth. If you feel you are better at accomplishing the task, embrace these thoughts:

• Other people may not accomplish the task in the same way that you would, but that does not mean that what they will do is inadequate. Different is not wrong.

• The people on your team are likely eager to do a great job and all that they need is encouragement, what is discouraging is for you to take over.

2. Train your Team. Your team is always in need of additional training. This is not a valid reason to control and do everything yourself.

• Embrace the truth that training is the only way to be better prepared for the future. If you take the time to develop your team now, they will be better prepared for the next task.

• Short-term training now will provide a huge pay off later.

3. Breathe and Relax. Burdensome stress is the result of applying pressure to always be perfect. While perfection is great, it is usually not the expectation. Progress is a reasonable expectation.

•Take a break. It simply is not possible for you to do everything on your own, nor should you try to be all things to all people.

• Others can do the work, even if you do not think they will do it as well as you will.

4. Embrace a successful plan. If you are the lead of the team and certain tasks are critical for the success of the project, you may need to be involved with higher-level tasks. However, the lower-level or lesser risk tasks should be passed along to other people on the team.

• Delegate the result of the task. Do not demand how it is to be completed.

• Grant the Authority Necessary. You cannot expect someone to accomplish something that is not within their authority. Empower them for success.

• Demand Accountability. If you have properly delegated the task and empowered them, then it is reasonable for them to accept the responsibility.

• Assign tasks based on strengths and abilities. Consideration of training, abilities, aptitudes, and overall strengths should be a consideration when deciding what and to whom a task should be assigned.

• Monitor their progress without seizing control. It is reasonable, at specified intervals over the course of the project, to meet for progress updates.

• Provide support and do not jockey for control. If they are encountering obstacles or challenges, provide support and resources to help them achieve success.

• Expect success. Do not project failure, in turn expect success. Remember people usually live up to their expectations, so expect nothing less than success.

• Be grateful and give praise. When the project is finished, celebrate. People that receive praise about what they are doing right will do more things right. The opposite is true as well. Find the things that went well and focus on producing more of that.

The 6 “W’s” of Successful Delegation

1. Who: First, determine if your team members are ready and willing to accept additional tasks. Who has the proper skills, aptitude, training, and attitude?

2. What: Is this task delegable? Some tasks are not appropriate to delegate. There is a fine line between delegating tasks, and “dumping”

workloads. Know the difference. Be certain that the authority required to succeed is also delegable. Someone cannot be expected to succeed with a task that they do not have the authority to complete.

3. When: Timelines and deadlines are critical with assigning tasks. Be careful to avoid tasks that are passed along with an expectation of “when you find time” or “when you get around to it.” Delegated tasks should be important and therefore should have priority and time constraints.

4. Why: The recipient of a delegated task needs to understand the importance of the task and why they have been chosen for the “opportunity.” Is this additional task going to prepare them for the next step in their career? Is it going to make them more successful in their current role? What was the thought process that led to them being chosen?

5. Where: When delegating a task, the delegate should know the boundaries that exist. Have clear and concise markers along their path to success so that they stay within the lines and are aware of all the rules of engagement.

6. Wow: This is the final rule of successful designation. Be a motivational cheerleader all along the way. Take note: that this is not the expected interrogative word “HOW.” Fight the urge to tell them how to complete the task. When you engage in telling or instructing them how, you are walking the fine line of micro-managing. “WOW” is substituted here to remind you that you need to celebrate the successes along the way as well as at the successful completion of the overall task.

“The first truth of being an effective leader is to embrace delegation. You cannot do it alone. You will always need others to achieve your goals. Surround yourself with the best and you will be the best.” – Rich George

Replace being a control freak on your next project. You can decide now, to let go of some of the responsibility and embrace the opportunity to support the growth of others. By default, you will be supporting your own growth. Encouraging others to be able to “rise to the occasion,” will make it easier for you to create your own succession plan and make it easier for you to succeed. A great leader finds ways to use and expand the talents within their teams. It is guaranteed that when you work with your team and delegate tasks, your job will become easier. You will be able to take time off and you will have less stress. On the flip side your team will find a better atmosphere at work, and they will be more engaged in their own jobs and will be your partner, not simply your subordinate.

Rich George is the owner and managing director of 9 Minutes to Success, a business coaching, consulting, and training firm based in Michigan. A successful businessperson with over 30 years of business experience, Rich brings a no-nonsense approach to strategic planning and a passion for employee development and culture building. Rich’s background includes the management of over four billion dollars of real-estate assets, and over 750 million dollars of capital re-investment strategies. Rich has been involved with successful acquisitions, dispositions, merger facilitation, and repositions. Key to his portfolio is the management of highly distressed properties, including those in court receivership. Known for his team building, culture changing, and change management skills, Rich leads the market in promotion and preservation.

Don’t miss Rich George at the 2025 HAA

Education Conference & Expo!

See Page 17 for details.

Excel at Excel

Do more faster with these shortcuts.

By JULIE IRVIN HARTMAN, B2G Victory

Julie Irvin Hartman, MBA, CALP is an accomplished entrepreneur, consultant and presenter. She has been in the multifamily industry for 21 years and brings a wealth of experience from both the management company and vendor side. She is active with the Houston Apartment Association and is a Leadership Lyceum graduate Prior to her real estate career, Julie was a Presentation Specialist for Walt Disney World and an Account Executive for Mix 96.5FM. Julie is a frequent speaker at local, state, and national conferences.

LinkedIn - linkedin.com/in/julieirvinhartman

Youtube - https://b2gresources.com/Excel

Note: Properties are listed with owner/management at time of the award.

Each month, On Site with ABODE takes a closer look at winning HAA Honors Awards properties. This month, we visit one of our 2024 winners. See future ABODEs for more honorees.

ALEXAN RIVER OAKS

Built 2016-2022 Mid Rise Property of the Year

Property: Alexan River Oaks

Owner/Management: Greystar/Crow Holdings LLC

Location: 3015 Weslayan St. Units: 385

Web: www.alexanriveroaks.com

Photos provided by Alexan River Oaks

The Alexan River Oaks offers its residents excellent service, great amenities, and updated apartments with technology packages.

This property offers residents excelling services including dry cleaning and package delivery services, a self-serve pet spa, and 24/7 maintenance. Inside the properties apartment homes there are stand out amenities such as quartz countertops, gas ranges with stainless steel appliance packages, wine refrigerators, smart technology packages, mud rooms and dry bars. The community amenities are also a showstopper including a theater room, clubroom with concierge, a sky lounge, resort style pool, athletic club, pet salon and dog park.

Not only does the Alexan River Oaks have great amenities inside and out they also care about giving back. The property is a proud St. Jude and Camp Hope supporter. The Alexan River Oaks is also a highly rated property with a 4.4 out of 5-star rating with more than 600 positive reviews. And the property ended 2023 with an 848 Reputation.com score.

Do you really know your applicant?

Comprehensive applicant screening tools available today can uncover financial and criminal background information. Proper screening can also reveal identity fraud issues, including stolen and fabricated identities, which may result in costly problems. Comprehensive screening using Rental Credit Reporting can also tell you who hasn’t paid rent, who has broken leases and who has received their deposit refund.

RCR provides Houston’s apartment industry with the most effective rental credit reporting tool available. RCR was established in 1977 to solve screening problems HAA founders felt plagued the local apartment industry. RCR has unsurpassed data on resident rental histories in the Houston region and gives your leasing staff immediate access to information about which prospects have fulfilled their leases and who have been residents in good standing.

On the Road with HAA

State of the Submarket

Montgomery County

Tuesday, February 25 at The Woodlands Country Club

1

Sponsored by Ferguson Facilities Supply and Jet Waste

In February, HAA hosted the State of the Submarket in Montgomery County where local area experts, Jevon Gibbs, CEO of The Woodlands Area EDP, Mark Linabury, President and CEO of the Greater EMC Chamber, and Theron Patrick, ALN Apartment Data, discussed the current and future state of Montgomery County.

HAA IS REACHING OUT to better serve our members by bringing targeted networking and educational events to different parts of our 12-county service area. Contact HAA’s Strategic Outreach Department at mwaterman@haaonline.org to sign up for FREE, management-only events where you can learn about issues affecting your area and network with your fellow managers. Want to host an event? We are looking for member properties to host a Region Meeting. Contact mwaterman@haaonline.org.

On the Scene with HAA

It’s the Law Breakfast

Wednesday, February 19 at the HAF Dinerstein Reed Prokop Education Center Sponsored by Platinum Pools & Spas and TiCon Texas Construction

1

HAA General Counsel Howard Bookstaff presented an “It’s the Law” breakfast covering “Immigration and the Apartment Industry.” For more photos, visit the photo galleries at www.haaonline.org and see Page 11 for more from Howard.

NEXT Professional Breakfast

Wednesday, February 21 at the HAF Education Center Sponsored by Epic Multifamily Construction and New Creations

More than 100 young professionals attended this developmental breakfast with speaker Kate Good focusing on “Mastering Your Minutes: Own Your Time, Own Your Success.”

MEET THE NEXT GENERATION OF HAA LEADERSHIP. This niche group within HAA is dedicated to the networking and professional development needs of HAA’s young professionals. Network with your peers and grow your career together among the next generation of HAA leadership! To Learn how to become involved with NEXT, see online at www.haaonline.org/next.

On the Scene with ACES

ACES Luncheon

Sponsored by Precision Appliance Leasing and Reliant

Thursday, February 27 at Willie G’s Seafood

The Apartment Community Executives & Supervisors first event of 2025 featured Kevin Karschnick on how to be an “Agile Leader: Embrace Flexibility, Cultivate Success, and Inspire Transformation.”

IN PURSUIT OF AN EVER-INCREASING LEVEL OF PROFESSIONALISM,

the Apartment Community Executives & Supervisors group was created to offer executive-level members a way to network and exchange information and knowledge. It offers them an opportunity for educational programs and presentations, along with greater knowledge of the political and legislative needs of the industry. ACES is intended for those on the property management side of HAA membership in an executive or leadership role. For more on ACES, see online at www.haaonline.org or contact education@haaonline.org.

2025 Chairs:

“BEE” THE FUTURE

Help the Go-Getters start a buzz by recruiting and networking!

Every new member you recruit this year earns you a chance to draw for gift cards and other prizes. There will be a $250 cash prize awarded to the top recruiter for each quarter and a $1,000 cash prize awarded to top recruiter for the year! In addition to top recruiter prizes, each recruitment earns a chance to select a sealed envelope containing a surprise reward, with

Meetings will be held from 4 p.m. to 6 p.m. at Cottonwood, 3422 N Shepherd Drive

Meeting Dates (on Thursdays): July 10 • September 11 • December 11

Visit www.haaonline.org/gogetters for more information.

THE GO-GETTERS ARE THE BACKBONE of the Houston Apartment Association. By recruiting new members, the Go-Getter Club helps both new management and supplier companies and the association grow for the future. To join the club and get going on recruitment, see online at www.haaonline.org or contact Randa and Maryann in the Membership Department at members@haaonline.org.

Brandon Coleman Chadwell Supply

THE SUPPLIER NETWORK

HAA’s Ambassadors are the pros at outreach to our members.

Top Producers (top left photo):

1. Dustin Hawkins, McMahan’s Flooring, Purple Rain424 points

2. Steve Griffith, Precision Appliance Leasing, Purple Rain - 422 points

3. Giovanna Gone, Century A/C Supply, Purple Rain370 points

Mark your calendars and join us for our monthly Ambassador

Society meetings: April 2 Crawfish Boil (for

The

Team photos (at top, then bottom of left page):

First place – Purple Rain with 2,088 points

Second place – Brown SugHAA with 807 points

Third place – Orange Crush with 691 points

EXCELLENT SUPPLIER

Sales people and numbers do MIX!

Understanding your numbers, dealing with tons of data and making major decisions all usually involve Excel and impact your daily work. But you can use the power of Excel to make sense of that data and spot important trends, without a bunch of complicated formulas!

Fellow Supplier Partner and industry expert Julie Irvin Hartman will cover help you analyze data to achieve your sales goals and improve your operations.

Both beginners and advanced users will benefit from the many useful tips and tricks that are inevitably overlooked.

Topics and exercises are applicable to Google Sheets and Smartsheet.

Laptops are encouraged but are not required to participate and attend.

Topics covered:

• Managing contract expirations with Date Formulas

• Measuring Customer Heath

• Financial Analysis

• Comparing historical data for budgets and forecasting

• Quickly getting stats that are not in a formula

• Speed up Inputting Complicated Terms

• Eye-catching Charts

• Showing Formulas vs Values

• Tips, Tricks & Keyboard Shortcuts

And much more!

HAA Supplier Education Program

Thursday, April 17

9:30 a.m. to 11 a.m

HAF Education Center 4810 Westway Park Blvd. (located off Clay Road and the Beltway)

Sponsored by the HAA Product Service Council Free for all supplier members

Register online at www.haaonline.org/supplierprogram

Julie Irvin Hartman, MBA, CALP is an accomplished entrepreneur, consultant and presenter. She has been in the multifamily industry for 21 years and brings a wealth of experience from both the management company and vendor side. She is active with the Houston Apartment Association and is a Leadership Lyceum graduate Prior to her real estate career, Julie was a Presentation Specialist for Walt Disney World and an Account Executive for Mix 96.5FM. Julie is a frequent speaker at local, state, and national conferences.

LinkedIn - linkedin.com/in/julieirvinhartman

Youtube - https://b2gresources.com/Excel

Portfolio Changes

The following owner/management companies have added the listed properties to their portfolios:

• Ascension Commercial Real Estate, LLC: Brookhollow Apts, 128 units at 704 E Waring Streert in Dayton

• Asset Living: Eaglebrook Apartments, 152 units at 10855 Eagle Dr Mont in Belvieu, 3000 @ Med Center, 324 units at 3000 Murworth Drive, Brookside Gardens, 240 units at 3525 S Sam Houston Pkwy E and The Phoenician Apartments, 264 units at 2345 Bering Drive

• Bill Thrift: 235 Hwy 90 Sealy, 1 unit at 235 Hwy 90 E in Sealy

• Capstone Real Estate Services Inc: Gardens at Greenhouse, 180 units at 4854 Greenhouse Rd in Katy

• Centra Partners LLC: The 910 Apartments, 465 units at 910 Cypress Station Drive and Wildwood Forest, 252 units at 455 Wildwood Forest Drive in Spring

• Cornerstone Income Properties: Golden Village Apartments, 72 units at 11855 Dashwood Drive and Raha Properties, 63 units at 12210 Wild Pine

• Creative Property Management: 71st Street, 52 units at 501 71st Street

• Cushman & Wakefield: Forum on San Felipe, 361 units at 6363 San Felipe Street and The Laura, 359 units at 2810 Riverby Rd

• FDI Management Group LLC: Preserve at Woodridge, 131 units at 4250 Woodridge Pkwy in Porter

• Goat Property Management: Stonegate Apartments, 270 units at 7203 Bellerive Drive

• Green Residential: Allison Circle Properties, 52 units at Various Locations

• Hometown Property Group: Palm Living at Vintage Park, 158 units at 10110 Charterwood Drive

• LTW1 MGR LLC: Angleton Manor Apts, 128 units at 1100 Buchta Rd in Angleton

• Madera Residential LLC: Avenue Grove, 270 units at 3815 Eastside Street

• Myan Management Group: Oak Bend Place, 152 units at 915 Baker Drive in Tomball, Deer Springs Apts, 128 units at 98 Isaacks Rd in Humble and The Residence at Lake Jackson, 248 units at 101 Eucalyptus Street in Lake Jackson

• Pioneer Realty Capital: 625 at Prairie View, 120 units at 625 Elm Street in Prairie View

• Gate at PV APT 1 LLC: 625 at Prairie View, 120 units at 625 Elm Street in Prairie View

• Portico Property Management: Boulevard at Deer Park, 216 units at 401 W Pasadena Blvd in Deer Park, The Adalene, 462 units at 2750

Wallingford Rd, The Pines on Spring Rain, 232 units at 2400 Spring Rain Drive in Spring, Lakebridge Townhomes, 94 units at 2218 Place Rebecca Ln #J11 and Soltera Rolling Pines, 109 units at 2400 Montgomery Park Blvd in Conroe

• Pro Residential Services: Waller Hillside Plaza, 74 units at 19610 FM 362 Rd in Waller

• RJC Management Inc: Ormandy Properties LLC, 36 units at 9239 Long Point Rd

• RPM Living: Alterra at Sierra Vista, 110 units at 1816 Corsica Creek Ln in Rosharon

• RTR Assets: Northchase Village, 232 units at 4522 Sylvanfield Blvd

• Samuel Yee Management: Samuel Yee Properties, 2 units atVarious Locations

• Solidago Residential Services: Villas at Colt Run, 138 units at 7600 E Houston Rd, Cypress Gardens, 100 units at 11511 Crosby Fwy, The Pointe at Crestmont, 192 units at 5602 Selinsky Rd, Melbourne Senior, 110 units at 3075 Mustang Rd in Alvin, The Hollows, 192 units at 2212 Dell Dale Street, Newport Village, 80 units at 5925 FM 2100 Rd in Crosby, Floral Gardens, 100 units at 7950 1/2 S Sam Houston Pkwy W

• Spire Capital: The Willows Apartments, 346 units at 10919 Fondren Rd

• TBD Management LLC/Wan Bridge Group: Cadia at Lago Mar, 80 units at 14403 Daniel Shores Dr in Texas City

• Tipton Asset Group Inc: The Lakes at Madera, 392 units at 305 W Baker Rd in Baytown

• ZRS Management LLC: Thrive Almeda Genoa, 300 units at10100 Almeda Genoa

In the News

Have something to report from your company or for yourself? Email us your news at comm@haaonline.org.

Joseph “Joey” Rodriguez, CAS, Immediate Past President of the Product Service Council, has joined Ameritex Movers

Rodriguez

OWNERS

Hometown Property Group

Jodie Harkey 169 Ramapo Valley Rd Oakland, NJ 07436 (973) 835-4010

Palm Living at Vintage Park

LTW1 MGR LLC

Frank Hieden 10023 Farrell Dr Houston, TX 77070 (281) 627-8855

Angleton Manor Apts

Multifamily Syndicator

Christopher Jackson 16306 Verbena Glen Dr Hockley, TX 77447 (281) 788-8789

Pro Residential Services

Sumi Dave 631 S Olive St #860 Los Angeles, CA 90014 (213) 622-6165

Waller Hillside Plaza

Samuel Yee Management

Samuel Yee 6010 Tyne St Houston, TX 77007 (281) 795-0678

Samuel Yee Properties

SUPPLIERS

AHF Products

Isaac McCoy

3840 Hempland Rd Mountville, PA 17554 (855) 243-2521

Floor Materials, Vinyl Flooring Referred by Kristin McLaughlin, CASE

Avalon Risk Management

Dan Garzella 17851 N 85th St #340 Scottsdale, Arizona 85255 (480) 447-1773

Risk Management, Insurance, Insurance Consultants

Bend Construction

Joshua Lynn 26232 FM 2978 Rd #B13 Magnolia, Texas 77354 (713) 806-8534

General Contractors, Remodeling & RepairBuilding Contractors

Referred by Christian Villarreal

Beyond Blue Pools

Rick Calloway

210 Spring Hiils Dr # 140 Spring, TX 77386 (281) 404-7578

Swimming Pool Contractors, Swimming Pool Repair & Resurfacing

Brazos Plumbing

Brandon Wilson 711 W Bay Area Blvd #282 Webster, TX 77598 (713) 340-6606

Plumbing Contractors, Plumbing Drain/Sewer Cleaning Referred by Sandra Kainer, CAPS

Capitol Painting & Construction Inc

Brian Shoemaker 14311 Welch Rd # 500 Far, TX 75244 (972) 644-6046 General Contractors

Cypress Creek Pest Control

Edward Lenahan

8722 Rockmore Dr Houston, TX 77064 (832) 260-6099

Pest Control Services, Mosquito Control

Docuverus

Brianna Wilkey

102 Carrie Lynne Court Mullica Hills, TX 08062 (630) 699-3194

Resident Screening Service, Application Software

Doorside Valet Trash

David Simes 2201 Long Prairie Rd #107-728

Flower Mound, TX 75022 (945) 250-9229

Trash Service - Valet, Trash Hauling

Ezee Fiber

Aman Baig 5959 Corporate Dr Houston, TX 77036 (979) 571-8178

Internet Service Provider

Gateman Inc

Jasmine Galvan PO Box 270160 Houston, TX 77277 (713) 977-7879

Fences, Garage DoorsService & Parts, ComputersSoftware & Service, Gates & Gate-Operating Devices

Golf Cars Of Houston

Bert Brocker 22205 Loop 494 Kingwood, TX 77339-2809 (281) 358-9152

Golf Cars & Carts, Rental Service Stores & Yards

Grace Painting and Remodeling

Victor Guzman

13100 Wortham Center Dr #59A

Houston, Texas 77065 (713) 382-9386

Painting Contractors, Remodeling & RepairBuilding Contractors

Houston Granite

Marble Center

Aliona Sykoudis 3710 Aubergine Springs Lane

Katy, TX 77449 (713) 686-8888

Granite, StoneGranite/Natural, Tile Installation, Counter Tops

Imperial Tech Construction

Jose Carranza PO Box 36027

Houston, TX 77236 (346) 656-7575

Painting Contractors, Resurfacing, Welding, Concrete Contractors Referred by Virgilio Avellaneda

J G Amador Construction

Mersy Amador 5258 Burma Rd Houston, TX 77033 (832) 417-2635

Remodeling & RepairBuilding Contractors Referred by Paola Rodriguez

Lanyard Construction Services

Kim Petroff 208 Industrial Ct Wylie, TX 75098 (469) 543-1001

General Contractors, Remodeling & RepairBuilding Contractors

Lily's Company Painting and Remodeling

Norma Hernandez 8110 Warren Rd Houston, TX 77040 (832) 462-9862

Paint, Resurfacing Referred by Silvia Nava

Nationwide Energy Partners

David Myers

230 West St #250 Columbus, Ohio 43215 (614) 918-7493

Submetering - Electric, Submetering - Utilities, Submetering - Water

NMO Construction Services

Nathaniel Orona 3519 Sunburst Creek Ln Pearland, TX 77584 (832) 452-7080

General Contractors, Concrete Contractors

Partners

Scott Lunine

1360 Post Oak Blvd

Houston, TX 77056 (713) 854-5946

Real Estate

Commercial/Indust, Real Estate Consultants, Real Estate

Professional Resurface LLC

Nelly Gonzalez PO Box 450736 Houston, TX 77245-0736 (832) 571-0754

Make Ready, Resurfacing, Trash Hauling, Welding

Properteese

Scott Huckabee

2001 Timberloch Pl Spring, TX 77320 (713) 893-1774

Fire/Water Damage

Restoration, Building Maintenance

Referred by Paola Rodriguez

Rose Paving

JJ Wizig 10924 Grant Rd #630 Houston, TX 77070 (832) 419-4203

Parking Area Maintenance & Marking, Concrete Contractors, Paving Contractors, Concrete Repair, Asphalt & Asphalt Products, Resurfacing

Royalty Landscape

Arturo Gutierrez 5918 W Airport Blvd Houston, TX 77035-5302 (281) 779-7783

Landscape Designers, Lawn Maintenance

Servpro of Memorial West,

NW Houston

Ted Thornton 13202 Weiman Rd Houston, TX 77041 (281) 809-5302

Fire/Water Damage Restoration, Mold Remediation

Sparkle Squad

Jeff Smith 13715 Pebblebrook Dr Houston, TX 77079 (713) 828-4948

Window Cleaning, Pressure Washing - Equipment & Service

Referred by Melissa Roberts

Texas Garden Materials

Breanna Hanks 13051 Old Richmond Rd Houston, TX 77099 (832) 409-1931

Landscape Contractors, Landscaping Equipment & Supplies

TheGuarantors

Derissa Snaggs 1 World Trade Ctr Fl 84 New York, NY 10007-0137 (917) 474-7856

Risk Management, Security Deposit Alternatives

Tree Care USA LLC

Richard Otwell 14233 West Rd Houston, TX 77041 (713) 234-0914

Tree Services, Arborists

TXU Energy

Mark O'Brien 2603 Augusta Dr #750 Houston, TX 77057 (713) 702-8604

Utility Companies, Electricity Providers

WFG National Title

Kaylee Parmer 2877 Commercial Center Blvd #B Katy, TX 77494 (713) 281-3268

Wiggins Wear/PixelBent

Brittnie Wiggins 9056 Long Point Rd Houston, TX 77055 (832) 844-0484

Embroidery, Screen Printing, T-Shirts, Promotional Products

ALL SUPPLIER MEMBERS are listed online at www.haabuyersguide.com, searchable by product/service category or company name.

Texan Landscaping Rivera

Ana Rivera 7203 Peters San Felipe Rd Sealy, TX 77474 (832) 722-4911

Lawn Maintenance, Landscape Contractors

•

Law, continued from Page 12 mental health condition. The court stated that the resident had a claim for relief under the Act, noting that, “it is clear that generally applicable fees can interfere with the use and enjoyment of housing by the handicap.”

6. Marks v. Management Co., Inc. (NY, 2002). A resident, with an AIDS-related medical condition, sought leave to allow a roommate to reside in her apartment while she was away from home. The court found that the resident’s request had “everything to do with the resident’s pocketbook” and was not “necessary in any way to assist her in dealing with her AIDS-related medical condition, or even that it mitigated in any way the difficulties associated with her illness.”

7. Hevner v. Village East Towers, Inc. (NY, 2011). A disabled resident requested reduced maintenance fees, waiver of arrears, and “skewed rent” because of “the financial strain her depression causes.” That court found that these requests would only “remedy her economic status” and not “provide her with reasonable accommodations” which was insufficient to state a claim under the Act.

Conclusion

The court in the CNY Fair Housing case did not find that the requested relief is not cognizable under the Act as a so-called economic accommodation and declined to dismiss the claims brought on the residents’ behalf.

What can we learn?

The CNY Fair Housing case provides insight into how a court looks at certain requests for accommodation. While a purely “economic accommodation” is not recognized as a reasonable accommodation under the Act, each case will be decided on its own merits. The examples provided by the court can be compared to the reallife situations you might run into. You can then determine how a court might analyze your particular case.

Hopefully this helps you evaluate particular situations you might have in connection with the operations of your property. All requests should be taken seriously and properly addressed to minimize any potential issue under the Act.

Advertisers

A/C Contractors

Gemstar HVAC 35 281-821-1195 www.gemstarconstruction.com

A/C Supplies

Century A/C Supply 10 281-530-2859 www.centuryac.com

Adjusters/Insurance Consultants

ClaimsMate 53 www.claimsmate.com

Brokerage Partners 66 713-854-5946 www.partnersrealestate.com

Carpet Installation

Texas Southwest Floors 29 800-719-4321 www.texasswfloors.com

Collection Agencies

Alexander-Rose Associates Inc. 67 713-644-4441 www.alexanderrose-inc.com

Electric Contractors

Affordable Quality Electric 25 713-695-5992 www.acuityelectric.com

Brandt Electrical A/C & Heating Services 2 281-693-3383 www.brandtelectrical.com

Tidal Electrical Services 37 844-277-3599 www.tidalelectricalservices.com

Flooring Materials

McMahan’s Flooring Inc 64 607-240-9232 www.mfihouston.com

Foundation Repair

Church Foundation Repair 1 713-468-8400 www.churchfoundationrepair.com

Furniture Rental

CORT 63 888-360-2678 www.cort.com

General Contractors

Camp Facility Services Back Cover 713-413-2267 www.campfs.com

Cotton Commercial USA Inc. 14 877-511-2962 www.cottongds.com

Gemstar Construction & Development 43 281-821-1195 www.gemstarconstruction.com

Guardian Construction 5 832-672-4196 www.guardianconst.com

MultiFamily Services 63 713-266-9100

RENCON Inside Back Cover 713-666-3636 www.rencon.com

Glass – Plate, Window, Etc.

Ameristar Screen and Glass 27 713-683-6767 www.ameristarglass.com

Internet Service Provider

Blue Stream Fiber Inside Front Cover 844-416-1000 www.bluestreamfiber.com

Landscape Contractors

Eco-Blade 13, 69 832-849-9245 www.bookecoblade.com

Texscape Services 47 281-846-3779 www.texscapeservices.com

Painting/Roofing Contractors

ECC Exteriors 69 888-300-6786 www.ecc-exteriors.com

Personnel Agency

ASAP Personnel 67 972-432-6667 www.asapdo.com

Plumbing Contractors

AAA Plumbers 15 713-462-4753 www.aaaplumbers.com

Best Plumbing 33 713-697-4400 www.bestplumbing.net

Pressure Washing

Sparkle Squad 69 800-772-7553 www.sparklesquad.com

Swimming Pool Service Poolsure 12 800-858-POOL www.poolsure.com

Trash Service – Valet

Valet Living 23 813-248-1327 www.valetliving.com/myvalet

HAA Products & Services

Rental Credit Reporting 51 713-595-0300 www.haaonline.org/rcr

Advertisers listed in red are Featured Suppliers for the Expo Scan to Win Contest. See Page 36 for details.

HAA reserves the right to reject any advertising if its content is inappropriate or inconsistent with HAA’s standards for publication or HAA’s business interests, in HAA’s sole opinion.

Want

CINDI

Benefiting Entryway!

This great outdoor event is perfect team building fun! Each team consists of three men and three women. Each team will compete in six field activities. In case of inclement weather, the challenge will not be rescheduled.

Friday, May 2

Bear Creek Soccer Fields New Location, 3535 War Memorial Drive

Team fee: $400 (includes lunch)

Spectator fee: $20 (includes lunch)

Registration: 8 a.m. to 9 a.m.

Tug of War/Kick Off: 9:30 a.m.

Tug-O-War will be a competition between suppliers and property management players

Competition: 10 a.m. to1 p.m.

Lunch: 1 p.m.

Medal Presentation: 1:30 p.m.

Top team (1st, 2nd 3rd place) presentation of medals. The top 3 scoring teams are based on the field events performance.

Register online at www.haaonline.org/sportschallenge. For more information, contact Amanda at asherbondy@haaonline.org.

Thanks to our 2025 All Stars Sponsors:

Redevelopment Services Corn Hole - All 6 team members will have six chances to throw the bag in the hole.

Platinum Pool and Spa Giant Pong - All 6 team members will throw 5 large plastic balls into large trash can size containers.

Chadwell Supply Football Toss - All 6 team members will throw 5 footballs at a target with a hole.

AAA Plumbers Buddy Walk - All 6 team members will walk in unison 10 yards forward and 10 yards backward on a pair of wooden tracks with strap handles.

Hire Priority Staffing & Executive Search Soccer Ball Blitz - All 6 team members will kick 5 soccer balls into a goal.

Reliable Roofing of Texas Putting Green - All 6 team members will have 5 balls to putt into the hole.

Core Distributing Tug of War - Competition between suppliers and property management players.

Apple Termite & Pest Control Lunch Sponsor

Ideal Parking Management Medal Sponsor

Guardian Construction Wristband Sponsor

BluSky Restoration Equipment Sponsor

American Fire Systems Water Sponsor

Booth #621/623