Always the right note
Whether sales preparation and consulting or order acceptance, claim, info hotline and repair logistics: the name dicall has stood for customer-focused and professional communication services since 2002. Nothing is more important than a good first impression. Especially on the phone where the hustle and bustle of everyday business often means that there is no second chance. More than one million inbound calls were received by the 52 employees in Kalsdorf and Maria Saal in 2012 and 2013 will bring a move into a new office for dicall. “2012 was a very successful
46
year. Both economically as well as for our continued development,” says Managing Director Florian Maurer, looking back on the past year. The winds of change have also made a visible impression: the dicall logo and internet presence have been redesigned and the service portfolio has been expanded. dicall took on the role of customer throughout the Group and in half a dozen different languages as part of mystery calls. “This high quality reference project underlines our outstanding expertise.”