Thursday November 29th
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The next frontier
The meetings industry is one big collaborative engine: services, creativity, experiences, logistics, production… all put together to impact on the attendees and change behaviour. “I love how different people at the show
PHOTO OF THE DAY
come together, the sense of community is very strong and this is so inspiring,” said exhibition director for IBTM World David Thompson. According to a study conducted through MPI’s partnership with the Events Industry Council, our industry makes a direct contribution to the worldwide economy of more than $1,07tn, and $2.5tn if you include the indirect impact, this is no small achievement. Beyond the direct and the
indirect economic impacts, destinations and all industry players are realising the value of meetings can be huge: social and cultural legacy, investment opportunities, professional education and improvement in health. As a result, some DMOs start looking beyond tourism like Auckland, which has a Tourism, Events and Economic Development office. Legacy is especially important as David Noack Pérez from the Madrid Convention Bureau
Go wild in Estonia
Global Air takes flight in Kazakhstan
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explains: “We are working with medical societies which ask us to define a project in which the congress leaves a lasting impact; so we show concrete changes in the way this medical discipline will work better locally after the congress, involving all stakeholders.” He shared how in some medical societies, the destination selection is based more on a legacy than on the technical project.
Continued on page 11
Co-winners of IBTM World Tech Watch Awards bring face recognition to our industry Page 19
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CCIB Nov 2021 Starting Nov 1st 2021 the CCIB will be managed by Fira Barcelona. Contact our team in booth C50.
“Barcelona City Council has agreed to hand over the management and sales of the Barcelona International Convention Centre (CCIB) to Fira de Barcelona for a period of 25 years from 2021. Fira de Barcelona will carry out the comprehensive management of the three main venues in the city (Montjuïc, Gran Via and CCIB), which will reinforce the international positioning of Barcelona and Fira as the main operator of events in Spain and one of the largest in Europe. Likewise, Barcelona’s trade fair institution will market the facilities of the CCIB for the events to take place from November 2021 onwards.”
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World-class Conference Facilities
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The conference facilities in South Africa are on par with any other country in the world, with many top-class venues including the Sandton Convention Centre, the host of Meetings Africa 2019, located in the richest square mile in Africa.
Wherever You’re Coming From international airlines fly directly to South Africa and King Shaka International Airport in Durban has recently secured a direct route to Heathrow, London.
Money Talks
Embrace the Wild South Africa has over 20 National Game Parks, including the country’s largest game reserve, The Kruger National Park, which is
19 485 km² making it larger than Fiji.
US $1 is equal to 14.25* South African Rand. 1 Euro is equal to 15.97* South African Rand.
$=R14.24* | €=R16.20* *Current average, subject to change
Your Stay is Ensured to be a Quality One
Thursday November 29th South Africa has over 650 star-graded hotels across all its nine provinces, including over a 100 5-star hotels.
Moving Around Travel time between OR Tambo International Airport Station and Sandton City is only 15 minutes on the Gautrain, Gauteng’s rapid rail system. It’s also easy to explore the different parts of our country with relatively short flight times between major cities. Average flight time between Johannesburg and Cape Town is only 2 hours.
AVERAGE DOMESTIC FLIGHT 2 HOURS
SOUTH AFRICA
MEET HERE. GROW ANYWHERE. 25 FEBRUARY 2019: BONDAY
26-27 FEBRUARY 2019:
EXHIBITION SANDTON CONVENTION CENTRE JOHANNESBURG, SOUTH AFRICA
Meetings Africa is Africa’s largest premier business events trade show and hosts over 2000 delegates, 677 world-class exhibitors and esteemed buyers from around the world. Visit the South Africa National Convention Bureau at stand number L30 for a taste of our unique South African offering. REGISTER NOW FOR MEETINGS AFRICA 2019
The Entertainment Capital of Africa South Africa hosts a number of world-class events every year. Did you know that South Africa is the second country ever to host the FIFA Soccer World Cup, The Rugby World Cup and The Cricket World Cup?
Get Your Adrenaline Pumping Not only is South Africa incredibly beautiful, it also has numerous activities for the action-adventurer, including the world’s highest bungee jump bridge at Bloukrans in the Eastern Cape.
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Relax on Sunny South Africa’s Beautiful Beaches South Africa is home to no less than 41 internationally-recognised Blue Flag beaches along our 3 200km coastline.
41 Blue Flag
Beaches Experience Culture in a Way You Never Have Before South Africa is a melting pot of different cultures and has
11 official
languages.
Take a Trip Along the Wine Route Come and enjoy some of the world’s best wines. South Africa has the longest wine route in the world and produces approximately 4.2% of the world’s wine.
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Thursday November 29th
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INDUSTRY & TRENDS
What can you learn from fighter pilots about meetings?
Tell your messages as a story and you will be remembered!
our life goes faster than a jet plane and your industry is so competitive it looks like a war zone… so wouldn’t it make sense to take fighter pilots as your role model, to help manage your life and meetings? That is the idea behind the new venture of Pierre-Henri “Até” Chuet, who spent 13 years as an officer in the air combat arm of the French navy and flew missions in Iraq. His company Mach 3 Management does corporate training and teambuilding events. He will be bringing three VR flight simulators to IBTM World, so you can get a taste of flying a fighter aircraft during the show. Prepare for take-off!
inning pitches is the life blood of many meeting services and if meeting professionals could choose a superpower, making a perfect pitch would often be it. Good news: Max Fellows, director of Client Services at MCI, will moderate a session on this essential subject. We talked to him ahead of this not-to-be missed occasion.
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« Get to know the client so well that you “tell them something they didn’t know about their business” »
« You have to make very quick decisions but the key to that is planning ahead » You draw a parallel between combat and business, can you give us an example? Stress. Going to a board of directors meeting can easily be as stressful as a flying a training mission and you have to be prepared. Another is that people rely on you and expect you to make good decisions. When you fly above Iraq, lives are at risk and several thousand sailors, technicians, and ground personnel expect you to make an impact. So what lessons can we learn that we can apply in the boardroom? One example is visualisation and readiness. Every time you perform a mission, you go through a preparation phase, you think of what is expected of you, which tactics to use and what could go wrong: you visualise the mission. In an aircraft you have to make very quick decisions but the key to that is planning ahead. Of course, it never goes as planned but, ahead of the mission, you take time to think about what could happen. In the aircraft, you are either too task saturated or don’t have the time, so you must have thought of possible scenarios and ways to deal with them beforehand.
@BizEventsAsia “Creativity, curiosity, intuition and imagination will become the 4 strongest skillsets over the next decade because they can’t be replicated by Artificial Intelligence.” - #IBTMWorld keynote speaker, Duncan Wardle, founder of id8 & innov8 and former Disney staff of 25 years.
What do you find business people can mostly improve upon? • Leadership: a lot of managers don’t take ownership of their mistakes. You have to lead by example, take ownership and take the blame. If it goes well, distribute appreciation but still look for ways to be even more efficient. • Standard operating procedures. If you organise meetings, you should have sufficient detailed standards and plans that anyone could jump into the project and help. We do this in the military in case someone is hurt and has to be substituted. It also reduces stress and improves efficiency, as everyone has a specific set of tasks. • Lack of debrief. People think they debrief but they usually fail to ask themselves the right questions. A thorough debrief is where you really learn and improve. It requires application, methodology, time and training. Meet Pierre at “How mixing the world of combat & VR can build exceptional team building experiences”, Thursday, 11:45 – 12:45, Knowledge Theatre 2
What mistakes do agencies and other organisations do when pitching? A typical mistake is to go for any type of new business without fully qualifying it. New business is essential for agencies but at what cost? Bidding costs money and provided you have a strong team, your win ratio should be good, right? Only as long as you are going for the right business for your organisation and you are qualifying new opportunities.
Buyer Talk
Geetha Arekal, head of procurement for Mobility Services, Siemens India What are you mostly looking for at IBTM World? Providers, venues, DMCs, getting up to date about the industry, new ways of doing things… both to source new ideas and to help in my planning of specific events.
Can you share with us one or two pieces of advice for pitching? No matter how rigid the brief and the decision-making process are, there is always room to be creative and to define your point of difference in your response and how you deliver it. My second bit of advice is that many agencies do not spend enough time in the initial phase, the research. It is here that you gain insights and find the gems that will help you create that winning formula. Get to know the business, live and breathe the brand to the point where in your pitch and your solution you are telling the client something they didn’t even know about their organisation – challenges, target audience or workforce.
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What events do you organise? Offsites, incentives, team meetings, conferences. What is changing in your events? Use of technology, visibility on spend and management. We are using IT tools to communicate with suppliers and get clear reporting on how much we are spending on what. We are also working on receiving information from attendees and integrating tools to measure if we achieve the intended results from our events. What do you expect from exhibitors? Technically connect me and my events end to end. We work with cvent and expect our partners, especially DMCs and hotels, to fit into this system.
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Tell a tale that captures the imagination
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f you work in meetings, your primary function is to help communicate. And since you still remember stories your parents told you when you were six, you know the power of a narrative. Enter Christophe Trappe, chief content engagement director at Stamats Business Media, who helps companies use this wonderful communication tool to ensure meetings get the message across.
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• Christophe illustrates the power of story telling: “5,000 professionals go to Cleveland to attend the Content Marketing World conference. To communicate it, the organisers create, throughout the year, relevant stories for the audience, communications which carry an implicit message, “and, by the way, please come to our event”. This includes articles every day but also other formats like tweets — and this forms their storytelling.” Christophe offers a few tips: • Start early. Don’t plan your whole meeting. When designing the first mailing, try to come up with a story. Start with the story you will want to tell and to whom. • Make it relevant. The best stories are the ones which solve a problem, so tell stories about the difficulty the dele-
World-class onsite delivery, in a world-class facility in one of the world’s most beautiful settings. Alex Grose
Managing Director Investing in African Mining Indaba
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INDUSTRY & TRENDS
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gate is trying to deal with. But first, you need ‘the hook’, the delegate’s headache. You need a deep understanding of their needs. Make it personal, make it real. One strategy is to create the story of one specific member of the target audience. Don’t think of the ‘brand hero’, make it simple. Creating a story that is not personal can also work but it is important to relate it to the problem. A wide range of media is accessible. If you say ‘do a video’, people think they need a crew but one person with a smartphone can record a video. So think of videos, audio broadcast, podcasts… whatever transmits your content best. Even the newest tech is within reach. Don’t be intimidated. We just bought a VR camera to do some storytelling, it is very affordable. We are also recording things in 4K – all this is financially possible. And, of course, do your homework… from defining a clear strategy to ensuring you write perfectly in an attractive and correct manner.
Thursday November 29th
The power of theatre to events
I
n our quest for inspiration, we know we should tap into other fields of arts and business. And a field of arts which is gathering steam as a source of inspiration is drama, an art in whose DNA is communication from a stage to a live audience, grabbing attention, driving interest, moving people, impressing… Chris Cook from Upstage Communications helps you grab the audience’s attention and move them.
What lessons should meeting planners extract from the world of theatre? Two tips: • Invest in storytelling. Storytelling has the power to change hearts and minds. By focussing on what really matters – your content and your audience – you can achieve real, impactful engagement. • Be bold. Don’t let your next meeting follow the same old cookie-cutter format. With advances in technology and the rise in experiential engagement, even the driest content can be transformed into something unique and memorable. You apply theatre to create impactful events, can you give us an example? The Dell Boomi President’s Club, which we delivered in Portugal in 2017, Argentina in May 2018. Rather than providing a collection of disparate event days, we created a story throughout the week, with 12 events in
« Focus on what really matters (your content and your audience) to achieve engagement » six days featuring actors, singers, dancers and local talent. These events took on the themes of earth, air, fire and water, including a welcome dinner cooked by a celebrity chef, a walking tour of the Iguazu Falls and a day on a private island transformed into an adult summer camp and filled with eye-catching art installations. This culminated in a gala dinner that literally brought the house down, when we collaborated with Fuerza Bruta to create an overhead swimming pool that housed circus performers (see photos). Meet Chris at “From stage to engage” at Thursday, 11:45 – 12:45, Knowledge Theatre 3
Meet Christoph at “Drive attendance to your event with these storytelling and content marketing techniques”, Thursday, 11:45 - 12:45, Knowledge Theatre 1
Nestling in the shadow of the majestic Table Mountain, and overlooking the spectacular Atlantic Ocean, the CTICC is a magical place where the imagined becomes real, visions turn into strategies, consumers become customers, and strangers from across the globe become colleagues, partners and friends. So much more than a multi-purpose event destination, this African icon combines expansive venues, impeccable service, cutting-edge technology and the finest global cuisine, to transform your convention, conference, exhibition, banquet or meeting into an extraordinary experience. For more information, or to book your event at the CTICC, call +27 21 410 5000, email sales@cticc.co.za or visit www.cticc.co.za.
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Thursday November 29th
MeetInToronto
DESTINATIONS
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DESTINATIONS
VisitEngland has drawn on the country’s literary history, to capture the imagination of visitors to its stand at ibtm world, where they can have literary meetings with partners to explore the possibilities for events and incentives. And giving literature a culinary spin, guests have been invited to ‘follow the white rabbit’ and enjoy an evening of Alice in Wonderland themed cakes and cocktails at a Mad Hatter’s Tea Party. The stand at IBTM World has been transformed into Lewis Carroll’s fantasy to give visitors the chance to follow Alice into Wonderland. Stand G30
Iceland now bills itself as Unconventional, building on its reputation for reliability, modern infrastructure, service excellence and good flight connections. This reflects the island’s astonishing landscape, where nature has pulled out all the stops, with 800 hot springs, 10,000 waterfalls, 125 volcanoes, Europe’s largest glacier, black beaches and the mesmerizing Northern Lights. And despite isolation and extreme weather conditions, Iceland is a successful MICE destination: last year it welcomed some 120,000 international delegates. Stand E20 (Meet in Reykjavik)
Rwanda Convention Bureau (RCB) is exhibiting for the fifth time at IBTM World. Rwanda has excellent MICE infrastructure, enhanced by the new Intare Conference Arena and hotels such as the recently opened Onomo. Access to the country is easy and a Rwandan visa can be obtained on arrival at $30 for a 90-day stay. In addition, the country is safe, ranking fourth in the world and first in Africa in the Gallup 2018 Global Law & Order poll; and for two consecutive years (2016 and 2017) Rwanda has been the third most popular meetings destination in Africa according to the International Congress and Convention Association (ICCA) ratings. Stand K26
Visit.Brussels is celebrating its success as a business and leisure tourism destination on the 60th anniversaries of the Atomium, the Smurfs and SQUARE. In April 1958, Expo 58 opened with a view to maintaining peace among all nations, based on mutual respect and bringing people together. The same year, Brussels congress centre SQUARE opened in the city centre and Pierre Culliford created the Smurfs. The Centre d’Information de Bruxelles opened as a predecessor to the Brussels Tourist Office and events were organised in Brussels, not least because the capital is home to NATO and the European Common Market. Stand G40
Bordeaux wins two major events Bordeaux has won two major international events, Robocup 2020 and the European Company Sport Games 2023. The games will attract more than 8,000 participants, bringing 200 plus teams from 41 national federations and athletes, who will compete in 35 sports. The successful pitch for the 23rd edition of Robocup was undertaken jointly by France and Bordeaux, with the support of Montréal. The event will take place in France for the first time, bringing 450 teams and 3,500 competitors from 50 countries, and organisers are anticipating the World Championship will attract more than 40,000 visitors. Most important, Robocup will raise France’s profile with the R&D robotic engineering and artificial intelligence sector. Stand D50
Continued from page 1 Meetings bring education, costs, jobs and possibly CSR actions, and all these will move beyond being mere add-ons to become an essential element of our industry. Economic development. South Africa’s Amanda Kotze-Nhlapo, chief convention bureau officer, reminds us that “our strategy is aligned with the developing sectors in our country. Meetings help us showcase our innovation and they leave an important legacy”. As an example, after a pediatric cardiology congress, a factory manufacturing medical equipment for children was set up in South Africa, and the International AIDS conference led to the development of two HIV/AIDS research centres in Africa. New skills. DMOs need new skills, especially expertise in identifying and implementing connections between public and private entities. Ahmed Mohammednoor Al Obaidli, director of Exhibitions Department at Qatar Tourism Authority sees their role as a catalyst to create collaborations between public and private
entities. Sandrine Camia, director of the Monaco Convention Bureau says her role moves “from a passive destination marketer to an active business enabler. Being a marketer is not enough; people want us to knock on the door, to impact, to be entrepreneurial”. She adds that placing business tourism in the realm of economy as well as tourism gives them a new legitimacy. The change is important and will be challenging, it will require education and awareness-building. PCMA is creating a global movement around the power of events to affect economic and social progress, organisational success and personal and professional development, as PCMA’s Sherrif Karamat told us. We are an engine of economic development; we are not here to fill beds anymore. Quite a change and quite a challenge for an industry, which frankly, may not be fully equipped for that yet. But if we have the right learning frame of mind, the future is even brighter than the (really cool) present we have!
Heard from the show floor… Pilar García - IAG7 Viajes “It is the meeting point of the sector, this is where we come to meet our suppliers and you always meet someone new or discover something interesting. This year I see the show quite animated, with a good crowd.” Shalabh Bhargava - Pearl Adventure “I have not been here before. I joined the Hosted Buyers programme and had 10 appointments each day and after that, I made my own. I am looking for European hotels and DMCs in Spain, Italy and Switzerland, and have found what I wanted.” Teppo Malinen- Visit America Inc “I think this edition is better than last year’s. We come to this show to look for leads. Our target loves Barcelona so it is good to be here. The dates are also good for North Americans and being
the last show of the year is interesting as this leaves a business footprint for the meetings to come. This is also a great place to meet people from all over the world.” Tura Masoliver - Costa Brava Convention Bureau “Our impression is very positive, we are well located and we have a full diary of appointments, in addition, the quality of the Hosted Buyers is good.” Jaques Spelkens - Engie This is the second time that I am at the show and the overall feeling is positive. I see more innovation, not just in technology but also in the stands where exhibitors are creative. There is also more quality in the offers. In general, we come to the show every three years, so it is good to see what has changed and discover new destinations, opportunities and venues. IBTM World is “food for thought” for us.
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Hamad International Airport, Doha
The art of business.
Because an event should be an event. A convention‌ unconventional. Think beyond the ordinary‌ think extraordinary.
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DESTINATIONS
Montréal hub for innovation South Africa focuses on meetings Meet here. Grow anywhere. highlights the benefits of holding a meeting in South Africa. The country has received €90 million support, which has helped double the number of beds in the first six months of the year and illustrates how seriously the government takes the meetings industry. “It is not just about tourism, it is about the knowledge economy,” said chief convention bureau officer Amanda KotzeNhlapo and illustrating the point, the number one sectors for events are medi-
cine and science. Next year, South Africa will host the ICCA Association Meetings Programme in Durban, aided no doubt by the launch this year of British Airways´ three times weekly flights between London and Durban. Reflecting this new focus is the opening of a number of hotels, including a Radisson Blu in Durban and two further Radisson Reds, including one in Cape Town; a €98.4 million hotel and conference centre in Kruger Park´s Skukuza and a multi-star rated property in Pretoria, with 3-, 4- and 5-star accommodation under one roof, depending on which floor you book. Stand L30
Canada has always been a hotbed of ingenuity. In 2017, it became the first country to release a national AI strategy as part of its Federal budget. The fiveyear, C$125m investment in AI research and talent is already paying dividends, with new businesses launching Canadian operations in the epicentre of AI innovation: Montréal. The city will be home to the Neural Information Processing Systems (NIPS) conference this December, the largest machine-learning and AI conference in the World, which will be held at the Palais des Congrès de Montréal. The convention centre will also be at the forefront of innovation. New CEO Robert Mercure aims to make the ven-
Buyer Talk
ue a catalyst for creativity, reinventing his new home as the convention centre of the future, the Palais 2.0. “We want to showcase the sectors that reflect Montreal’s reputation: its creativity, dynamism and innovation,” he said. He aims to serve as a creative platform for the local and international community. “The Palais already hosts numerous conferences that are changing the world but we can provide a stage for Montréal artists, creatives and scientists,” said Mercure. He also intends to invest in becoming more state-of-the-art. For example, the centre is looking at starting creative labs, increasing its leadership in sustainable urban development, and adding value to attending events through relationships with local startups and Montréal technology leaders. Stand J45
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tails, cocktail competitions, distillery visits, brand events on the trade, fairs and all kind of events for the on trade and out trade market.
What are you mostly looking for at IBTM World? New information, new ideas, networking and new places to hold my kind of events.
Go wild in Estonia Creativity is one useful tool to make sure you stand out. Estonia’s “Go wild” initiative is going beyond that to send a clear message: “the concept of wild helps us show that Estonians are very open and easygoing but we are also professional, we want to be active in the meetings industry and we are willing to take risks and be adventurous in order to contribute to the growth of the meetings business globally”.
The team at IBTM World is giving visitors a glimpse of the country with pictures of beautiful landscapes, delicious estonian apple juice and miniature bear keychains. Ready to go wild? Stand D27
What events do you organise? Product launches, client engagement cock-
@MonacoCVB « Thank you @IBTMevents for allowing me to meet so many interesting #eventprofs! See you next year ! » Thomas from @Grimaldi_ Forum
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Silvina Valentin, marketing and PR, Diageo Argentina
What is changing in your events? There is a new attitude to drinking alcohol, more environmental and health aware, that is really important and good; and we always have a nice picture for Instagram to attract the attention of the press and get responses. A tip for exhibitors? Have a direct message, good information and be on time!
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Thursday November 29th
C O D E S O F E T H I C S A N D G U I D E L I N E S F O R T H E H E A LT H C A R E I N D U S T R Y
Monaco, a country afflicted with chronicethical conference syndrome Relations between healthcare organisations and healthcare professionals are now highly regulated and governed by a number of professional codes of ethics. This is particularly true for conferences and events organised by the profession. These charters of best practice are having an enormous impact on medical conferences. The healthcare sector is vital to the Principality, and so the Convention Bureau has been preparing for this change since 2014, leaving it well placed to help clients comply with the requirements. Choose Monaco and take advantage of our expertise to guarantee the success of your healthcare event.
ENJOY COCKTAILS WITH EXPERT MIXOLOGIST OF COLUMBUS MONTE CARLO. DISCOVER MONEGASQUE CULINARY SPECIALTIES OF A ROCA CATERING. RELAX WITH A PHYSIOTHERAPIST OF MONTE-CARLO SBM HOTELS.
Visit Monaco Convention Bureau and our co-Exhibitors on the Monaco Stand D70
YOUR EVENT NEEDS MONACO www.monaconventionbureau.com FOLLOW US
@MonacoCVB
Monaco Convention Bureau
#IBTMonaco
www.colibri.mc
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Thailand responds to client needs The Thailand Convention and Exhibition Bureau (TCEB) has launched a marketing campaign to transform perceptions of the country called Thailand: REDEFINE your Business Events. “We will offer higher value and we are responding to the shifting demands for business events globally,” said director of meetings & incentives for TCEB Nooch Homrossukhon. The country has invested considerably in infrastructure on the east coast and is also providing incentives for further investment from foreign and local investors. And with the movement towards experiential programmes, the TCEB sees no better time to offer clients return on investment, return on time, return on effort and return on happiness. Part of this new policy will be greater collaboration with meeting, travel and incentive houses, with TCEB becoming partner, co-creator and thought leader. For organisers, this means government support for bids, site inspections and rewards. SITE is holding its 2019 global conference in Bangkok as a result of a fam trip to the country, and to bring the city to life for delegates, the programme is taking place largely outside the conference room. The collaboration with TCEB before and during the familiarisation trip was outstanding: “They pushed us to the limit, recommending unusual venues and partners we could work with,” said CEO Didier Scaillet. “At the end of the day, the vital question is, can you live your promises? In our experience with TCEB, they can.” Stand H50
The Hôtel de Paris in Monaco will reopen at the end of 2018, after four years of renovation during which its 183 rooms and meeting facilities were upgraded. The hotel will feature two suites, the Princess Grace Suite (910sq.m) and Prince Rainier III (525sq.m), which aim to be a truly exceptional experience in Monaco. Stand D70
Denmark is small but perfectly formed and one of the advantages to such a concise country is the ease with which groups can enjoy a gritty urban experience in the morning and immerse themselves in the delights and challenges of team building in the great outdoors in the afternoon. The Camp Adventure Tower, deep in the forest south of Copenhagen, stretches 45m above sea level, giving a 360 degree, panoramic view of the beautiful South Zealand countryside for some adrenaline pumping surfing, try one of the 31 stellar surf spots on the Danish west coast or hire a Danish castle as a dramatic backdrop to your event. Stand E25
On April 7th – 9th 2019, Sweden’s second city, Gothenburg will welcome the Associations World Congress & Expo (AWC) to the Swedish Exhibition & Congress Centre (SECC) for the first time in Scandinavia, with the theme “Knowledge and Enlightenment”. While both Gothenburg and the association officially signed the agreement at IBTM World last year, this year they are back to officially launch the programme. Bravo to collaboration! Stand E15
Benidorm is about to raise its profile as a meetings destination. The Spanish tourism powerhouse, located close to Valencia, has more than 41,000 beds and in 2017, had an 85% occupancy rate, hosting 11 million room nights. But its presence in meetings has so far been low key. This is, however, changing, according to director of Visit Benidorm Leire Bilbao, who hosted a presentation by Benidorm DMC, the first DMC to be based in the city. Bilbao highlighted the tourism office´s ambitious action plan, involving the key local meetings hotels, which participated in the presentation: Meliá Villaitana, Barceló Asia Gardens, Hotel Deloix Aqua Center and Grand Luxor Hotel. Stand C38
Exciting news for PortAventura Business and events: in 2019 it will have a new 4-star Superior hotel, its sixth; the Hotel PortAventura situated 3 minutes walk from the convention centre will undergo a refurbishment and in 2020, its convention centre will get an extension of more than 6,000sq.m, adding 20,000sq.m in total for meetings. Stand C40/C50
A new gem in Toulouse European City of Science in 2018, Toulouse is the global capital of aeronautics and the Space industry. The city is consolidating its standing in the meetings industry with the new Toulouse Exhibition and Convention Centre. Due to open in June 2020, the Centre offers exhibition halls as well as a convention centre. The Exhibition Park is a continuous hall of 40,000sq.m which can be divided into 7 halls, complete with two Mezzanines and a covered central and main street of 14,000sq.m, which provides a link to the convention centre. An additional 25,000sq.m of outdoor exhibition space is also availble for open air events. The 15,000sq.m convention centre is capable of accommodating up to 3,400 people for plenary sessions, which is made up of a 9,000sqm multi-use space and 12 modular meeting rooms. The on-site hotel, the Hilton Garden Inn, with 289 rooms, will round off a global hotel offer in Toulouse that can accommodate more than 42,000 people spread across its hotels, aparthotels and on-line rentals. The Toulouse Métropole Development Agency and Toulouse Evénements (GL events Group) have come together at IBTM World to announce the name and the official launch of this new site. Toulouse Convention Bureau (Stand D50) GL Events (Stand E70)
Like our photos on Instagram @ibtmworld
Management Company of MICO Milan Convention Centre is acting as the city convention bureau under the banner of Eventing Milan (EM), with more than 100 selected partners and growing. Conveniently located at the centre of Europe, the city has excellent communications, including three international airports, and with 1,200 restaurants, museums and galleries, there are many unusual venues for events – an excellent backbone for EM’s goal to make Milan a capital of business tourism. Stand E30
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HOTELS & VENUES
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HOTELS & VENUES Hotel New Otani Tokyo has introduced Shin-Edo Rooms, which give customers the chance to soak up Japanese bath culture. Specific to the rooms are Cypress wood bathtubs, whose pleasant scent and warm texture provide a relaxing bathtime, traditional soap and a tenugui washcloth. And a complimentary bottle of chilled sake makes a typical after-bath drink. Stand H80 The Ritz-Carlton, Abama, Tenerife has refurbished and modernised rooms with materials that are indigenous to the island, African elements and artefacts adhering to Feng Shui principles. Rooms include 148 villas and groups of villas have a private pool overlooking the sea from the slopes of the Pico of Teide volcano, the highest point in Spain. Stand B40
Grecotel moves to next generation Grecotel hotels has invested more than €42 million across the group, creating 630 jobs. The largest employer in the Greek hotel industry, Grecotel currently has 6,100 staff. The plan includes the remodelling of five hotel complexes in four of the country’s top tourist destinations, with upgrades to 780 bedrooms, 40 dining venues and 155 acres of open-air space. Corfu Imperial Grecotel Exclusive Resort, Daphnila Bay Dassia Grecotel LUX ME Resort, the new Casa Marron Grecotel All-In Resort (formerly Lakopetra Beach) in the Peloponnese, Pella Beach Grecotel Family Resort in Hal-
kidiki and Rhodos Royal Grecotel All-In Resort all benefited. Grecotel expects a 7% rise in overnight stays and a 9% increase in turnover for 2018 year on year. The company is also investing in the next cycle of investment in the group’s complexes for 2019. Grecotel has 32 luxury hotel complexes in 12 destinations in Greece. These comprise 12,500 beds, 15,000m of coastline, 200 restaurants and bars, 10 conference centres with 60 meeting rooms and three thalassotherapy centres. Stand B30
London’s Piccadilly Circus is to gain a Hard Rock Café. The café will cover more than 1,800sq.m and will have an open kitchen and Hard Rock’s new design style, which draws on inspiration from the city, including Victorian glazed tiling and the fabrics and colours of the London Underground. There will be a stage for live music performances in the main dining room. It will have the world’s largest Rock Shop, contemporary memorabilia and a new menu. Stand M32
Hampton Court Palace, a member of Historic Royal Palaces, has made the Albermarle Suite available for hire for the first time for a range of daytime events. It accommodates 16 boardroom style or up to 24 for a banquet, and additional activities include private morning carriage ride around the palace gardens and historic deer park, exclusive rooftop tours and a guided tour of the palace State Apartments. Stand G30
The Hotel Palace Berlin has had a busy year with the opening of two meeting rooms and a new restaurant, as well as the reopening of its gin bar. Zoo I and Zoo II provide customers with almost 200sq.m of event space and share a foyer, the beef 45 restaurant specialises in premium meat and in the reopened House of Gin, the bar team offers 150 varieties of traditional, well established and little known gins. Stand F55
Oil & Gas Conference 2018 took place in October at Bilbao Exhibition Centre, bringing delegates from engineering and consultancy firms, equipment and component suppliers, and more, to the city to discover first-hand the latest advances in the sector, exchange information and network among their peers. Stand D10
Due to open in June 2019 is the “biggest hotel in Madrid”, the Riu Plaza España Hotel. It will feature 18 conference rooms totaling 5,000 sq.m and 585 bedrooms in addition to a variety of bars and restaurants and a terrace with 360° views of Madrid including a Sky Bar, in an iconic building right on the Gran Via. Stand C20
More meetings for Quito The newly constructed Metropolitan Convention Centre of Quito (CCMQ) has over 16,442sq.m over two floors and a
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total capacity of 13,000, on site at the old Quito airport. It is also connected to an outdoor platform of approximately 20,000sq.m. Complete with two lobbies (1,750sq.m and 1,360sq.m), two exhibition halls with over 2,500sq.m each, an event hall of 2,502sq.m, a multifunctional auditorium for 500 people and various meeting rooms, Quito is definitely meetings ready! Stand M74
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HOTELS & VENUES
Associations unite in Kuala Lumpur The Kuala Lumpur Convention Centre (the Centre) this year hosted the UIA (Union of International Associations) Round Table Asia-Pacific 2018. The two-day event brought some 200 leading business events industry players from 15 countries to share experience and knowledge, gain practical skills and tools, with the opportunity to network with colleagues from all over the world. UIA President Cyril Ritchie delivered the opening keynote address on the role of international organisations today, which was followed by a panel of speakers and discussion on the impact associations have on society and the environment, and the external factors that influence an association’s work. Association leaders, including those from Pan Asia Risk and Insurance Management Association (PARIMA) and International Congress and Convention Association (ICCA), also presented case studies and shared their experience of meeting current challenges. In conjunction with the Round Table Asia-Pacific, host partner Malaysia Convention & Exhibition Bureau (MyCEB), also held Malaysia Association Next (MyNext), an annual congregation of Malaysian association leaders and professionals. Participants exchanged ideas, views and insights, networked and debated issues that impact on the future growth sustainability of associations in Malaysia. Stand H60 25hours Hotel The Circle opened in Cologne in August this year with 207 rooms, large public areas and modern furniture and décor; rooms have hi-speed Wifi, air conditioning and a Bluetooth speaker. There is one meeting room (100 theatre) and the eighth floor Neni restaurant and bar serves eastern Mediterranean food and has superb views over the city. There is a house car available for free use by guests or bike rental (charged) for the more energetic, who can recover in the sauna afterwards. Stand F50
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JW Marriott Cancun Resort & SPA of the Marriott Cancun Collection will complete the renovation of its guest romos by June 2019 after a US$45million investment. The works bring elements of the Mayan culture such as birds, shades of turquoise water and white sand of the Mexican Carribean. Stand M50
A multi-million pound redevelopment of the East Stand at Twickenham Stadium bring 6,700sq.m and six floors of creative, flexible event space, which will be available for hire from December, with a capacity of 1,000 (cocktail). In addition, the stadium has launched The Gentlemen’s Afternoon Tea, which involves a selection of sandwiches and appetisers, accompanied by Scotch whiskies. “This menu is, of course, not limited to our male customers and we also offer a standard tea but we wanted to take the concept of afternoon tea with dainty sandwiches and cakes and turn it on its head,” said executive head chef of Twickenham Stadium Thomas Rhodes. All the East Stand’s new menus are part of a move to get the industry to think differently about events and challenge the norm. Stand G30
Millennium Hotels and Resorts has forged a three-year partnership with Chelsea Football Club, bringing to Millennium guests the ability to book ultimate Blues supporter football themed focused room packages, the best of which provides ‘eat like a Blue’ breakfast, ‘energise like a Blue’ smoothie, ‘train like a Blue’ fitness centre access and a Chelsea FC welcome gift. The package also includes room for two, club lounge access, free Wifi, late check-out and My Millennium reward points. Stand G30
Thursday November 29th
Herning may have a population of only 50,000 but it is home to Scandinavia’s largest exhibition centre MCH Messecenter Herning, with top notch facilities in a town where hotels, venue and restaurants are all in close proximity. The congress centre has eight rooms, including three large spaces, Concert Hall (1,762 theatre), Conference Hall (1,144) and amphitheatre (1,029), an additional 400,000sq.m of outdoor space, plus space in the exhibition centre. There are 10,000 parking spaces, the highway runs straight to the doorstep and Billund Airport is just half an hour away with access to 90 international destinations. Stand E25
The Landmark London is the world’s first hotel to be awarded Platinum level certification by Investors in People (IIP). The award recognises commitment to high standards of work and strong people management and development. The Landmark achieved the highest score worldwide in the business accommodation sector. The hotel was commended for providing “effective people management and development [bringing] the highest levels of engagement across all departments, which delivered the highest levels of performance”. Stand G30
Elevating personal service to artform is St Pancras Renaissance with its new Seat To Suite service. Guests staying in a Victorian Chamber Suite, will be met by a concierge on the Eurostar platform outside their coach, who will take their luggage direct to the suite. The hotel has also ensured that departure goes equally smoothly, with guests’ enjoying fast track and check-in through Eurostar just 10 minutes before departure, typically available only to Business Première travellers. Again, baggage will be taken through security by a concierge and straight on to the train. Stand N30
The H10 Madison has opened close to the cathedral in the heart of Barcelona’s historic centre. It has 101 bright, spacious rooms, a restaurant and cocktail bar, two meeting rooms and a terrace with heated plunge pool and superb views of the cathedral. The property is in a refurbished early 20th century building with original features. Bedrooms are soundproofed and have high end amenities such as large-screen LED TVs, smart temperature control and Nespresso machine; bathrooms have professional hairdryer, magnifying mirror and Rituals products. Stand M25/C50
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INNOVATION
INNOVATION Co-winners of IBTM World Tech Watch Awards bring face recognition to our industry
Waytation follows visitors’ digital footsteps Viennese start-up Waytation won the contract to supply technology to leading tech fair CEBIT in Hanover in June this year. For the first time, organisers and visitors were able to see in real time volume of visitors, patterns of movement and their length of stay at exhibition stands, lectures or workshops with the help of Bluetooth badges or WayTags. These were attached to trade fair badges and provided visitors with information in the CEBIT Event app about their experience at the show. Waytation has also been a great success at medical congresses, where it can award automated training points to doctors. More functionality follows. Measuring visitor experience during a trade fair or congress used to be considered difficult due to the complexity and size of the events. Waytation streamlines this process and digitises the trade fair visit for visitors and operators alike, so that the visitor experience can be analysed during an event for the first time. Stand J34
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Signs of the times at MiCo Milan MiCo Milano Convention Centre has installed leading-edge digital signage in its meeting space, to offer customers continuous and real-time updates of information about the congress, the
Cvent promotes better networking Although networking plays a crucial role in events, according to research undertaken by cvent, delegates could be doing more to ensure they get the most out of their opportunities. Senior marketing manager Europe Judy Elvey gives an insider’s guide to success. Networking is not just rubbing shoulders on the day and delegates often want a platform where they can connect before the event, so that they have started to build a rapport before they meet. This can be done via a mobile app or a digital platform. The same goes for after the event and a platform allows participants to stay in touch, prolonging a sense of community. Although many people are quite happy to meet and make their mark with strangers, not everyone sails through the process; fear, apathy, nonchalance, lack of direction or commitment are the key obstacles preventing most attendees from networking effectively and capitalising on new business opportunities. However, workshops or ice-breakers are effective ways to build confidence and help attendees overcome networking hurdles. “If event organisers embrace this new era of networking and use the digital tools available to increase engagement, both organiser and attendees will reap the benefits and real ROI will be realised,” says Elvey. Stand i30
venue and the city. The technology, Digital Signage – IPTV & VOD, transmits live and on-demand content on video screens, replacing the traditional signs, poles, etc. common in most convention centres. This allows event participants and congress delegates simultaneously watch television broadcasts, reports and meeting room events, social media feeds and widgets (weather, stock exchange, etc.). More than 80 monitors have been
O
ne of the technologies which looked futuristic until recently and is now becoming real is face recognition, which is starting to revolutionise access control, traffic management and more in meetings and events. Zenus, Inc and Fielddrive are joint winners of this year’s Technology Watch award: Zenus created the technology and Fielddrive has contributed significantly to its advancement.. ty cameras… The key question is “What’s in it for the delegate?” Faster check-in, personalised approach, increased security… We have run several events with a very high opt-in rate – between 75% and 85%, and that has been increasing with the same target group, event after event. Our surveys show the opposite of fear when they see the benefits. Danny Stevens, Fielddrive Give us 3 benefits of facial recognition Speed, security, wow factor Facial recognition will be increasingly used for access control... and for other purposes? Will it include biometrics/facial expressions to personalise the experience? Yes, it will find its way into every aspect of the industry: access control, check-in, security, lead retrieval, session scanning, interactive bots, personal announcements… We have a fear of being observed – how does facial recognition fare in that respect? We are being watched, anywhere, anytime and people are becoming more familiar with face recognition, securi-
installed in the main areas of the pavilions with a control system that allows content management of a wide range of displays and scheduling, including customised layouts, RSS, HTML5, images, videos, etc., including on-demand, streamed content and IPTV — a custom portal on which the user can choose which live content to view. Interaction, communication, connection are all and MiCo Milan has embraced them. Stand E30
Zenus CEO, Panos Moutafis “Face recognition is intuitive and fun. It accelerates the check-in process by up to five times by eradicating the need for user actions; no more tickets or wearables. In addition, it enhances security while increasing personalisation and convenience.” He adds that their smart cameras provide exhibitors and organisers with insights about their event, from heat maps to emotion analysis. Event organisers can use this information to offer personalised content, increase engagement and measure the success of their event.”
NEW!
The Tech Watch Award-People’s Choice 2018 is introduced this year to get participants in IBTM World involved in the innovation of the industry. This year’s winner is Kubify, a mobile platform for creating and presenting ePosters in conferences and workshops.
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IBTM WORLD IN IMAGES
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r ou h g n i Network
Shane Hannam, portfolio director of IBTM, welcomes the United Nations environment team.
Roma & Lazio Convention Bureau is focusing on continual growth and the partnership’s next step will be to create a web portal to facilitate promotion and marketing. Venues include Rome Convention Center La Nuvola and Nuova Fiera di Roma, Auditorium, and there are numerous options for meetings, from cooking classes to team building, surrounded by the works of Raphael, Caravaggio and Michelangelo, and the chance to discover modern architecture, international design and fashion. Stand E30
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SERVICES
SERVICES Mediterranean marvels unveiled by SeaDream SeaDream Yacht Club has revealed its 2020 Mediterranean itineraries in which SeaDream I and SeaDream II combine well liked Mediterranean ports in the French and Italian Riviera, Greek isles, Spanish coast and Adriatic Sea with some new, hidden gems. Back by customer demand, SeaDream will return to Kusadasi, Turkey, where guests can attend an unforgettable evening concert at UNESCO world heritage site Ephesus; and most voyages will provide at least one overnight stay to give guests plenty of time to explore each destination. The 2020 itineraries feature more stops in Greece and ports on the Adriatic coast than previous years. The season’s schedule will also offer opportunities for guests to combine back-to-back voyages without having to visit the same port twice. Wine trips and grand voyages will be announced at a later date.
Meanwhile, new destinations include Ikaria, Greece, best known as one of the world’s five Blue Zones, where locals enjoy longevity and good health; Vis, Croatia, home to some of the most beautiful beaches and unspoiled coastline in Croatia; and Santa Maria di Leuca, Italy, on the southernmost tip of the Salento peninsula, the heel of Italy’s boot, the town has impressive geological formations and fascinating landmark buildings. Stand N24
Ovation Denmark goes cool in Copenhagen Copenhagen has been voted one of the top five most hip places on earth, according to Thrillist’s list, so Ovation Denmark DMC has developed an activity for incentive groups in the cool areas of Copenhagen, Vesterbro & Nørrebro. Participants are divided into groups of 10 and are given a map or an iPad, a route to follow and tasks to do en route. They find their way to cool areas such as the Meatpacking district of Copenhagen and new designer area of Nørrebro, with shops such as Henrik Vibskov, Wood Wood and Acne Studios. Stop at a microbrewery Nørrebro Bryghus or Kihoskh for tastings or try local delicacies at Kokkenes Torvehals and
Sweden-based DMC SNE Northern Europe is expanding into new markets, with a focus on India and Turkey. In order to meet these demands, the organisation has recruited two top professionals with long-standing experience in the Indian market and the Pharmaceuticals market. The company has also entered into partnerships with Indian and Turkish sales representatives. Stand F15
Global Air takes flight in Kazakhstan Combine hospitality, kindness and a willingness to share the best, especially the traditions of their nomad ancestors, and the appeals of Kazakhstan as an incentive destination become apparent. The opportunities for themed incentives are enormous: health, history, the great outdoors and much more; and groups travelling with DMC Global Air will see a colourful slice of the country. Ramp up adrenaline levels by hiking or riding in the Trans-Ili Alatau mountains, white water river rafting, fishing on fresh or salt lakes, or skiing down the slopes of the Shymbulak or climb the 7,000m Khan Tengri. Those with a less
Keeping meetings on the rails
stroll along the Sønder Boulevard and Queen Louise’s Bridge for photo opportunities. The programme can also be tailor-made to suit the company or conference purpose. The group ends at the cool Scandic Meatpacking Hotel, where teams present their findings and winners get a Copenhagen Hipster Beard – or similar! Delegates can continue with (meat) lunch or use the ‘meating’ facilities for further activities. Stand E25
Tour operator Kemi Tourism has changed its name to Experience 365 to remove the confusion the name Visitkemi caused when visitors thought it was a tourist board. Kemi Tourism undertakes marketing for and operates the main attractions in Kemi, including Icebreaker Sampo and SnowCastle. Stand E10
Eurostar has launched a dedicated meetings service, which allows carriages to be booked for exclusive use, activities can take place that add colour to the destination. Options include wine tasting, gin cocktail making and art classes, so groups destined for Brussels could learn about Belgian artists, for example; cheese tasting with craft beer or fashion advice for men and women through a talk and recommendations of stores to visit on arrival. At IBTM World, VisitBritain launched the partnership of Eurostar with Virgin Trains, which will allow meeting planners to book to book multi-stop journeys from mainland Europe to British destinations on the Eurostar and Vir-
developed sense of adventure could take gentler pursuits: appreciate the beauty of the lakes surrounded by mountain peaks and centuries-old fir trees, embrace the expanse of Charyn canyon, be seduced by the music of the ‘Singing Dune’, explore the ancient forts from the time of the ‘Great Silk Road’ or sink to the Karagie cavity in West Kazakhstan (132m below sea level) – at 400m below, only the Dead Sea is lower. Another reason the country is an excellent incentive destination is that organisers are always looking for somewhere delegates are less likely to have visited and Kazakhstan is potentially that place. Stand P80
gin Trains networks as a one-stop-shop, adding Manchester, Liverpool and Birmingham to Eurostar´s London. “The experience we are providing on board makes it more than just the journey, it adds to the excitement,” says business development manager – MICE and partnerships Inge Bauwens. In addition, the company claims a Eurostar journey from London to Amsterdam emits 80% less carbon than the equivalent short haul flight, adding an environmental element to the journey. Stand G21
Air charter specialist Professional Aviation Solutions (PAS) provides a worldwide service to companies that want to add an extra benefit to incentive trips, to ensure that participants feel appreciated. Chartered aircraft provide privacy, dedicated service, ability to use the space as you want and convenience — the best of all worlds. Stand N54
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SUSTAINABILITY & CSR
SUSTAINABILITY & CSR
Hyatt regains its youth Hyatt Hotels Corporation has announced the launch of RiseHY, a global programme designed to marry up the hospitality industry’s career opportunities with young people who need them. Hyatt properties around the world commit to hiring 10,000 Opportunity Youth between 16 and 24 by 2025, who are neither in school nor working. According to the International Labour Organization, more than 40% of the world’s young people are either unemployed or living in poverty. As reported by Measure of America, there are 4.9 million Opportunity Youth who are disconnected from the economy in the US alone. “We understand the challenges young people face and Hyatt hotels is uniquely positioned to be part of the solution. Hospitality is one of the few industries where entry-level opportunities often lead to
fulfilling, life-long careers and that can change the trajectory of someone’s life,” said chief human resources officer for Hyatt Malaika Myers. “With the launch of RiseHY, Hyatt hotels will harness technology to scale career opportunities, raise awareness of hospitality careers, setting candidates up for success from the start and expanding training programmes as a path for employment.” For example, using virtual technology, from home or a community centre, youth across the world will be able to experience what employment inside a hotel looks like. With this immersive experience, candidates will be able to spend a ‘day in the life’ of hospitality professionals and learn about key roles Hyatt hotels offer, including bell attendant, entry-level culinary, housekeeper, steward and waiter/waitress. This is one of numerous efforts Hyatt is making to engage and inspire young disadvantaged people to enter the hospitality industry. Stand M35
Spier fights war on want Spier Hotel, Conference Centre & Wine Farm — Cape Town received a silver award in the category of Decent Work and Inclusion at the African Responsible Tourism Awards 2018. Judges looked for meaningful engagement with economically poor, socially excluded and marginalised local people through employment opportunities and community interventions. Spier’s entry-level wages exceed the regulated minimum wages and the vineyard has other initiatives that include a programme to educate and employ disadvantaged youth in the wine industry and a staff clinic that dispenses free medication. Training is also important and Spiers puts aside an annual training budget that is some 6% of annual salaries. In addition to job-related training, programmes empower staff with skills, leadership and personal growth that extend well beyond
Indigo Travel & Events proposes sustainable incentives for corporate events and team building with a social purpose (reforestation, inclusion, helping others...), and using art as a way to help people and to change the appearance of cities. Since 1997 they have created 10 large-scale open-air museums around the world with 500 murals. The objective is to empower the local population and create happiness in different communities. Stand C10
required competencies. Spier’s approach is now embodied in Growing for Good, a range of learning initiatives designed to empower staff and communities to create positive social and environmental change. These include tackling one of South Africa’s most pressing challenges, youth unemployment, through mentorship in hospitality, wine and agriculture and the provision of psychosocial support to young school learners in local communities. The Spier Artisan Apprenticeship Programme offers training in mosaic and ceramics, while Trees for Life teaches members of impoverished communities how to care for indigenous plants, which are then grown in exchange for livelihood support. And seeing the bigger picture, Spier also provides training and support to its suppliers to ensure that they adhere to the principles of ethical business — including fair wages, labour rights and health and safety. Stand L30
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ADVERTORIAL
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In addition, Berlin is constantly developing innovative formats for its international customers: with its sustainable event concept Meet+Change and the Berlin Speakers Pool the Berlin Convention Office at visitBerlin has been offering new services. The Berlin Speakers Pool helps event organiser find suitable high-calibre speakers, local experts and moderators for their programme to further ensure successful and inspiring events. More information: convention.visitBerlin.com
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Thursday November 29th
2018/19 bArcelonA, SpAin 27-29 noveMber 2018
Abu dhAbi, uAe 25-27 MArch 2019
Mexico city, Mexico 29-30 MAy 2019
beijing, chinA 28-29 AuguSt 2019
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LOGISTICS
Essential Information
Fira Gran Via Barcelona Recinto Gran Via Avenida Juan Carlos I, 58-64 Hall 3, 08908 L’Hospitalet de Llobregat Barcelona, Spain Customer Service Helpline: +44 (0) 20 8271 2127
Show Opening Times
Thursday November 29th 2018 08:45 - 17:00
Access
Wheelchair access is available from the Accés Sud entrance of the venue to the exhibition hall via lifts from the main foyer. Toilets accessible by wheelchair are available within the main toilets at the venue.
Accommodation
Visit www.ibtmworld.com/travel-discounts where you can browse the directory of official IBTM World hotels with discounted rates.
ACS Knowledge Village
The IBTM World Knowledge Programme runs throughout the event in the ACS Knowledge Village. Experience three high-profile keynote speakers, plus innovative education and panel discussions delivered in a creative and engaging environment.
Global Media Partners Zone
Pick up complimentary copies of the industry’s leading trade publications on display in the Global Media Partners Zone in the Knowledge Programme Village.
Hosted Buyer® Lounges
All Hosted Buyers have special access to two Hosted Buyer Lounges on the exhibition floor. The lounges will provide the opportunity to relax and network with colleagues between appointments. A complimentary buffet lunch will be available every day in the Hosted Buyer Lounge West and the Italy Hosted Buyer Lounge East between 13:00 and 14:00, provided by Fira de Barcelona.
Recharge zone
Recharge yourself and your phone. Located between block C and D, the area is sponsored by Hotelmap.
Wi-Fi
Complimentary Wi-Fi is available at the venue. Network: IBTM World 2018 Password: ibtmworld
Exploratory Zone Admissions Policy
To view the IBTM World Admissions Policy please visit www.ibtmworld.com/admissionspolicy/
Cafés and Restaurants
There are many dining options at IBTM World from cafés and restaurants to the IBTM World Bar, offering light snacks, beverages, buffets or full dining service, located around the exhibition floor and throughout Hall 3.
Car Parking
The brand new Exploratory Zone offers a lively interactive experience, showcasing the tech of tomorrow right at the heart of the IBTM World show floor.
Media Centre and Press Conference Room
The IBTM World Media Centre, sponsored by Sri Lanka Convention Bureau, provides dedicated resources for the international media. Located on the show floor Block P, it’s the one-stop shop for all press enquiries and press conferences at IBTM World.
Cash Point
Cloakroom and Luggage Storage
There are two cloakrooms available with luggage storage facilities. Blue Cloakroom is located at the Central Bus Station and Orange Cloakroom is located at room CC.1, up the escalators above registration. Please note that at peak times these areas will be busy.
Exhibitor Scanners
Please collect your exhibitor scanners from the Livebuzz distribution point and at Accés Sud you can upload your collected data throughout the day. We are also offering complimentary lead scanning through the IBTM World app.
The IBTM World Stand Awards will recognise and highlight the best and most effective exhibitors and their stands. Winners will be notified on the second day of IBTM World and featured in the Show Daily.
Tech Bar
This “genius bar” style question and answer area is staffed by our technology experts to help you with the IBTM World App and introduce tech solutions to up your game. The Tech Bar can be found in the Exploratory Zone
Tech Watch Award
Meet the Tech Watch Award winner and see the winning technology presented on the 28th November at 13:30 – 14:00 in Knowledge Theatre 3.
Tourist Information
Visit the Barcelona Tourism desk situated in the entrance hall at Accés Sud for information on places of interest, restaurants, shopping, entertainment and local amenities to enjoy during your stay in Barcelona. You can also purchase tickets for travel around Barcelona. Alternatively visit www.barcelonaturisme.com.
Travel
Fira Gran Via is easily accessible via the metro system. There are 2 metro stations close to the venue – Europa Fira, a 3-minute walk, and Fira station, which can be accessed directly from the Fira Sud entrance. Shuttle buses run between 40 plus Hosted Buyer hotels and IBTM World every morning and evening. Airport shuttles are also available from the central bus station. On arrival at IBTM World, registration and cloakrooms are available in the Accès Sud entrance.
Official Shuttle Bus Timetable
All airport shuttles depart from the Central Bus Station, Hall 1. Thursday, November 29th Hotels to the Fira Gran Via 07:45 & 08:45
There is an underground car park at the venue; the entrance is at the front of the Fira. Payable in the car park. There is a cash point located in the registration area at the Accés Sud entrance.
Stand Awards
Networking Events
It’s not all work and no play – come along to our networking events and connect with the industry in a relaxed environment. Strengthen existing relationships and meet with new contacts, friends and colleagues.
Organiser’s Office
Located in the Europa Suite, the team will be available to help exhibitors and contractors with enquiries.
Airport to Fira Gran Via & Fira Gran Via to Airport Every 15 minutes between these times: 09:00 – 18:00 Get Social at #IBTMworld
Mobile Phone App
Download the IBTM World app from Play Store and Apple Store or go to www.ibtmworld.com/ app. Use the app as your mobile show planner. Features include an exhibitor directory, interactive floorplan, local guide and much, much more!
Reed Travel Exhibitions
Come along and meet the team at Stand H90 and discover more about Reed Travel Exhibitions and IBTM events.
Show Daily First Aid
The First Aid point is located on Block C, behind stand C10. If the First Aid point cannot be reached, please contact the hall manager who will direct the medic to the incident.
Watch our videos on YouTube www.youtube.com/ibtmworld
The Show Daily is the official IBTM World newspaper which is produced and published daily by our media partner Grupo eventoplus. The Show Daily will present updates and highlights from each day and report on activities and news at IBTM World, including interviews with experts, visitors and exhibitors. Make sure you pick up your copy each day, available at the entrances, Hosted Buyer lounges or at the Show Daily Office located in the Media Centre.
Day two! Still lots of white space to fill. Stop by the @HotelMap Recharge zone to do some colouring and recharge your batteries. @IBTMevents #IBTMWorld
Publisher: Grupo eventoplus Diputació 256, 5º 1ª 08007, Barcelona, Spain t +34 93 272 09 27 showdaily@eventoplus.com www.grupoeventoplus.com Director: Eric Mottard Editor: Lynn Wong Art direction: Maria Leone Editorial Committee: Gala Alberdi, Catherine Chetwynd, Elena Lea, Elena Monsalve, Cristina Muñoz Soro, Asun Paniagua Photography: Gerard Franquesa, Vincenzo Rigogliuso Communication: Isabella Muller Business Development: José García Aguarod Events: Cristina Marín, María José Piñeiros Advertising and sales: Alex Barbero, Marina Bonet, Sandra Gómez, Pilar Lafuente, Carmen Mallavibarrena, Agata Puigmal, Carmen Sánchez, Gonzalo Ulecia, Fèlix Vives Coordination: Marina Trillo Administration: Noemí Ordóñez, Nabila Katira The Show Daily is published by eventoplus Medios, S.L. under licence from Reed Travel Exhibitions Limited. The copyright in the design and content of the Show Daily is owned by eventoplus Medios, S.L. and Reed Travel Exhibitions Limited and its licensors. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, by an means – electronic, photocopying or otherwise – without the prior permission of Reed Travel Exhibitions Limited. All entries have been supplied by the company listed in the Show Daily and while great care has been taken to ensure that the details are correct, neither Reed Travel Exhibitions Limited nor the publisher of the Show Daily accepts responsibility for any error, omission or claims made in the Show Daily or at the exhibition. IBTM and IBTM Events symbols are trade marks of RELX Intellectual PropertiesSA, used under licence. Hosted Buyer us a trade mark of Reed Travel Exhibitions Limited. Reed Travel Exhibitions is a registered trade mark of RELX Group plc. The Show Daily is printed on 100% chlorinefree paper using vegetable and mineral based inls and is recyclable.
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TODAY’S PROGRAMME
09:00 – 10:00 Knowledge Theatre 1
A Guide To The Key Technological Trends Of The Next 10-20 Years & What They Mean For You Dex Torricke-Barton, communications leader
11:45 – 12:45 Knowledge Theatre 2
How mixing the world of combat & VR can build exceptional team building experiences Pierre Henri, owner, Mach3 Management
14:15 – 15:15 Knowledge Theatre 2
Women in leadership
Begoña Ruiz, sales director, Kuoni Congress; Carolien Kroon, events director, Intracon Spain Teresa Broccoli, director & international sales, Presstour Sesión en Español
10:30 – 11:30 Knowledge Theatre 1
The IBTM world Industry Trends Report 2018
Chris Cook, Upstage Communications
Alistair Turner, managing director, EIGHT PR & Marketing Rob Davidson, managing director, MICE
13:00 – 14:00 Knowledge Theatre 1
Is CSR Dead? And the future a time to be good and do good!
14:15 – 15:15 Knowledge Theatre 3
What can we expect from the event of the future? Febodesigns
13:00 – 14:00 Knowledge Theatre 2
@ibtmworld
Focus on the Why: How Branding Principles Can Guide Your Event Design
GmbH Christian Funk, editor, tw tagungswirtschaft
Creativity
Sustainability and CSR Professional Development,
Recruitment and Well-being
Like our photos on Instagram
10:30 – 11:30 Knowledge Theatre 2
Michael Liebmann, founder and CEO, doo
Engagement and Experience
Business Development and Strategy
Michael Wyrley-Birch, CEO, TRO
Artificial Intelligence in Events – Hype or Blessing?
Industry trends
Innovation, Technology and
Andy Johnson, PRG & Francesca Boyle,
Knowledge
IBTM KNOWLEDGE PROGRAMME 2018
Safety and Security
11:45 – 12:45 Knowledge Theatre 3
From Stage to Engage
Thursday November 29th
Marketing and Digital Strategy Sesión en Español
Mikael Ek, regional director of Nordics, American Express Meetings & Events 10:30 – 11:30 Knowledge Theatre 3
STAND EVENTS
Let’s Talk About Stress Baby!
James Hitchen, EMA general manager & wellbeing campaigner
13:00 – 14:00 Knowledge Theatre 3
The changing future of incentives, conferences & exhibitions
Try Kölsch, traditional Cologne beer and establish new contacts with Dorint Hotels & Resorts – Hotel Chain – Germany. 17:00 – 18:00. Stand F50
What Planner Personality are you? Take the quiz and understand what drives you to help you plan better meetings. Cvent. Stand i30
Drive attendance to your event with these storytelling and content marketing techniques
14:15 – 15:15 Knowledge Theatre 1
director, Stamats Business Media
Rufus Wiena, motivator, master competence
For shopping lovers – discover the exclusive services and benefits, plus a complementary drink and a tapa at our cafeterias in the city. El Corte Inglés, Department Stores. Stand C50
Win a weekend in Copenhagen with a stay in the Hipster area, Meatpacking District at the brand new trendy Scandic Kødbyen hotel. Ovation DMC, 10:00 – 18:00. Stand E25
David Greaves, MD, Make Happen 11:45 – 12:45 Knowledge Theatre 1
Christoph Trappe, chief content engagement
Neuromagic Sverige AB
! s s d t a ar gr w A on C d n a t S
Best Small Stand Design: Barbados Tourism Marketing Inc Stand M65
Best Large Stand Design: South Africa National Convention Bureau Stand L30
Best Features and Attractions: Travel to Kazakhstan Stand i80
Best Use of PR: VisitEngland Stand G30
Best Stand Personnel: Meet in Ireland Stand F40
Unforgettable meetings or succesful meetings?
WORLD 27
Either way you want it, you can have it! We give you with the best resources to organise your meetings in Spain
ONLINE www.eventoplus.com The online resource for meeting planners. The most complete directory with over 2,000 suppliers in more than 70 categories and a selection of the best Spanish destinations for meetings. www.eventoplus.com
FACE-TO-FACE
Spain for MICE helps meeting planners to discover the best destinations and suppliers in Spain. A handy printed guide with case studies and get inspired with activities and venues for your next meetings in Spain.
MIS (Meeting & Incentive Summit) A conference and workshop to discover the best of Spain, Portugal and France (New in 2019!). Join our International Buyer Programme. March 2019, Madrid. www.meetingincentivesummit.com
Pick up your copy!
Looking for a venue or suppliers in Spain? Use our free search service. Contact our experts via chat and tell us what you are looking for. We will send you different options and advice. No commission and no fees. info@eventoplus.com
Tell us what you need
18 years of experience www.grupoeventoplus.com
Come and meet us!
STAND B-84
Meetings + events in Spain |
28
Oh Barcelona! WORLD
DAY03
Thursday November 29th
You and I we´re flying on an aeroplane tonight. We´re going, somewhere where the sun is shining bright. Just close your eyes, and let´s pretend we´re dancing in the street.
#GDPR #FAIL We would love to keep in touch after we all leave Barcelona. Remember to stop by the Danish stand E25 and get a great start to your next business event in Denmark, or maybe even reconnect with all the Danes you lost touch with due to this year’s infamous GDPR struggles… www.businesseventsdenmark.com Business Events Denmark BizEventsDK