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Time to be SMART Tighter event budgets and continued rising costs still pose a challenge for planners. But there are many solutions to meet these challenges, from technology to disruptive suppliers. Maybe we earned it after the painful crisis following the great recession but the growth cycle we are in has been exceptionally long - the second longest ever for the US economy for example. All good things come to an end at some point and in this case, even if no one is predicting a recession, all forecasts point to a lower growth rate for 2019 and a new normal consisting of permanent disruptions. If the challenge of meeting planning used to be mostly internal (creativity, coordination, production‌) and manageable, we are faced with three key difficulties which demand an increasing ability to source and manage providers and solutions in a smart way. Let’s examine them.
cast by American Express Meetings & Events (M&E), points to budget growths in our industry of under 1%. No crisis, but no party anymore. And these budgets are even more of a challenge when costs are predicted to rise: hotel consolidation means this is a market where sellers have much power and prices will increase by more than 2% globally. Doing more with less is no novelty for experienced planners and help is at hand. As the American Express report points out, disruptive providers offer planners plenty of new options to solve this complex equation.
Rising prices First, budget management will be a challenge. The 2019 Global Meetings and Events Fore-
Are your meetings technoequipped? Second, smart sourcing is increasingly important in technology, ranked by the two reports we present in this issue as an absolutely key success factor, both to improve attendees’ experience and to manage meetings in a smarter way. Finding, sourcing and integrating the likes of virtual reality, artificial intelligence and facial
From Russia with love
Cape Town goes for growth
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recognition into meetings are becoming a new must, and a complex one. We used to source hotels and buses, we now have to source AI solutions, go figure. Risk management is a reality Third, be smart and be cautious. In this environment, managing risk is as important as ever. GDPR is definitely the key conditioning factor of this year and a new challenge in an industry in which data management has often been seen as a secondary skill. And security (both digital and in reality), as highlighted in various presentations in the IBTM World Knowledge Programme, is a key responsibility for planners, who now have to become risk management experts.
Continued on page 11
Events acquire strategic value
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PHOTO OF THE DAY
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World-class Conference Facilities
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The conference facilities in South Africa are on par with any other country in the world, with many top-class venues including the Sandton Convention Centre, the host of Meetings Africa 2019, located in the richest square mile in Africa.
Wherever You’re Coming From international airlines fly directly to South Africa and King Shaka International Airport in Durban has recently secured a direct route to Heathrow, London.
Money Talks
Embrace the Wild South Africa has over 20 National Game Parks, including the country’s largest game reserve, The Kruger National Park, which is
19 485 km² making it larger than Fiji.
US $1 is equal to 14.25* South African Rand. 1 Euro is equal to 15.97* South African Rand.
$=R14.24* | €=R16.20* *Current average, subject to change
Your Stay is Ensured to be a Quality One
Wednesday November 28th South Africa has over 650 star-graded hotels across all its nine provinces, including over a 100 5-star hotels.
Moving Around Travel time between OR Tambo International Airport Station and Sandton City is only 15 minutes on the Gautrain, Gauteng’s rapid rail system. It’s also easy to explore the different parts of our country with relatively short flight times between major cities. Average flight time between Johannesburg and Cape Town is only 2 hours.
AVERAGE DOMESTIC FLIGHT 2 HOURS
SOUTH AFRICA
MEET HERE. GROW ANYWHERE. 25 FEBRUARY 2019: BONDAY
26-27 FEBRUARY 2019:
EXHIBITION SANDTON CONVENTION CENTRE JOHANNESBURG, SOUTH AFRICA
Meetings Africa is Africa’s largest premier business events trade show and hosts over 2000 delegates, 677 world-class exhibitors and esteemed buyers from around the world. Visit the South Africa National Convention Bureau at stand number L30 for a taste of our unique South African offering. REGISTER NOW FOR MEETINGS AFRICA 2019
The Entertainment Capital of Africa South Africa hosts a number of world-class events every year. Did you know that South Africa is the second country ever to host the FIFA Soccer World Cup, The Rugby World Cup and The Cricket World Cup?
Get Your Adrenaline Pumping Not only is South Africa incredibly beautiful, it also has numerous activities for the action-adventurer, including the world’s highest bungee jump bridge at Bloukrans in the Eastern Cape.
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Relax on Sunny South Africa’s Beautiful Beaches South Africa is home to no less than 41 internationally-recognised Blue Flag beaches along our 3 200km coastline.
41 Blue Flag
Beaches Experience Culture in a Way You Never Have Before South Africa is a melting pot of different cultures and has
11 official
languages.
Take a Trip Along the Wine Route Come and enjoy some of the world’s best wines. South Africa has the longest wine route in the world and produces approximately 4.2% of the world’s wine.
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CCIB Nov 2021 Starting Nov 1st 2021 the CCIB will be managed by Fira Barcelona. Contact our team in booth C50.
“Barcelona City Council has agreed to hand over the management and sales of the Barcelona International Convention Centre (CCIB) to Fira de Barcelona for a period of 25 years from 2021. Fira de Barcelona will carry out the comprehensive management of the three main venues in the city (Montjuïc, Gran Via and CCIB), which will reinforce the international positioning of Barcelona and Fira as the main operator of events in Spain and one of the largest in Europe. Likewise, Barcelona’s trade fair institution will market the facilities of the CCIB for the events to take place from November 2021 onwards.”
Wednesday November 28th
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k o Bo W O N
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WHERE
GOALS, FUN & MOTIVATION MEET.
Singapore is the perfect place to combine business and leisure for meetings and incentive travel. Our cutting-edge facilities, unique venues and wide range of entertainment options enable forward-thinking leaders to engage and empower their staff with innovative ways of working, thinking and bonding. It’s where your passion for growth – of your organisation and your employees – is made possible. Let us take your team and business further – visit us at Booth G80.
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FROM THE ORGANISERS
Q&A with IBTM event directors
Danielle Curtis, exhibition director, Middle East IBTM Arabia & Arabian Travel Market
David Hidalgo show director, IBTM Americas
Nicole Ci event manager, IBTM China
Megan Oberholzer portfolio general manager - Travel, Tourism & Sports, IBTM Africa
Can you introduce us to your event? IBTM Arabia is a one-to-one community event, bringing together around 200 Hosted Buyers and suppliers each year for three days of mutually matched meetings, exciting cultural activities, networking events and inspiring educational sessions. Exhibitors typically attend from Egypt, Tunisia, Morocco, Turkey, Russia, central Asia, Georgia, Armenia and Cyprus, as well as the UAE and GCC. At our most recent event in February 2018, more than 2,700 meetings took place.
Can you introduce us to your event? We had our very first IBTM Americas in Mexico City from September 5th - 6th this year, following the amalgamation of our two American events — IBTM America and IBTM Latin America. More than 400 exhibitors took stands at the show and they were joined by a high quality group of almost 800 Hosted Buyers from across North America, Latin America and Europe. Our event is built around two days of pre-planned meetings and this year an amazing 12,500 meetings took place during the two-day event. We also have a packed schedule of more than 50 accredited Event Industry Council knowledge sessions. This year’s highlights were the Hosted Buyer tour of Mexico City, which included a guided visit to the Teotihuacan Pyramids and caves. This was followed by a welcome party at Jose Luis Cuevas, an emblematic museum of Mexico City.
Can you introduce us to your event? IBTM China is the number one show for the region’s buoyant MICE industry, bringing 4,000 global industry professionals to Beijing for two days of business meetings, a full programme of networking events and a market-leading Knowledge Programme, something that’s really important in this growing market. This year more than 300 domestic and international exhibitors from 20 countries were joined by more than 280 high calibre Hosted Buyers and 3,400 visitors. Over 6,600 pre-planned meetings happened during the event, which took place from September 12th – 13th at China National Convention Centre (CNCC) in Beijing.
Over the past two years, IBTM Africa has evolved into a high quality, content driven education programme which focuses on content that includes technology, future trends, procurement and consolidation, expert thought leadership, leveraging industry trends and the convergence of the travel and meetings industry.
Why attend? There are many destinations in the region investing heavily in facilities and infrastructure as they look to establish themselves in the international MICE market and as a result, there is a huge amount of interest in doing business in our part of the world. IBTM Arabia is the best and most established event for anyone looking to do business in the dynamic MENA region. As with all IBTM exhibitions, IBTM Arabia has a strong focus on the quality of business meetings — we use IBTM’s exclusive appointment matching system, which ensures you only meet people with whom there’s a high chance of doing business. Given the cultural importance here in forging connections before doing business, our fair is renowned for its networking and cultural events, one of the highlights of which is Discovery afternoon, usually held on the first day of the show; it is a fantastic opportunity to get to know everyone in an informal atmosphere and a good chance to explore Abu Dhabi. IBTM Arabia’s annual White Party is also a must-attend – a spectacular event with delicious food and entertainment, to be held in 2019 at the stunning Saadiyat Rotana Resort & Villas. IBTM Arabia 2019 takes place from March 25th – 27th at Jumeriah Etihad Towers in Abu Dhabi
Why attend? The region is becoming much more prominent on the industry map — its reputation for fun, vibrancy and colour extends to the events market and makes it an exciting place to do business. IBTM Americas is the perfect showcase — it’s an inspiring event that has a real personality that’s typical of the area but most importantly, it brings together the region’s best suppliers with high quality Hosted Buyers. IBTM Americas 2019 takes place from May 29th – 30th at Centro Citibanamex in Mexico City
@Alex_ Eventoplus Descubriendo contenido en las diferentes publicaciones de eventos Magazine #ibtmworld #eventoplusmola #eventos #ferias #eventprofs @grupoeventoplus @IBTMevents
Why attend? It’s clear from the strong numbers of international Hosted Buyers who attended this year that Western organisers are eager for new experiences in the east and as a still-maturing market, China has massive potential. Our focus is on delivering commercial success for our delegates by continuing to provide the best environment for doing business. We work hard to ensure we attract the highest calibre Hosted Buyers and we pair them with exhibitors using our matchmaking tool. We also work with customers to ensure the event offers the best possible return on their investment. In terms of areas of focus, we continue to embrace and utilise the latest technology, which really adds value to our attendees, and we are committed to ensuring that our overall event programme provides the best platform to foster formal and informal connections. IBTM China 2019 takes place from August 28th – 29th at China National Convention Center Beijing
Registration opens in December 2018 and attendance at the conference is free of charge. Access to the event can be done via africa.wtm.com. A WTM Africa Travel Professional Badge will give attendees access to the conference on April 10th 2018 and also to all 3 days of WTM Africa from April 10th – 12th 2019.
Networking at IBTM World. Join us! Networking Hour Prepare to be amazed and party with IBTM World exhibitors as they pull out all the stops to showcase what their wonderful destination or services can do for your business. Wednesday, November 28th 18:00 - 19:00 IBTM World show floor
Club Night at Opium Join us at Opium Barcelona from 22:00 – 02:00 where you will be able to dance the night away, while doing valuable networking of course. Free entry with your IBTM World Badge. Wednesday, November 28th 22:00 - 02:00 Opium Barcelona
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PALAIS DES CONGRÈS DE MONTRÉAL
EMBRACING BOLD IDEAS TO CREATE IMPACTFUL EVENTS Located in the heart of North America’s vibrant and cosmopolitan city, the Palais des congrès de Montréal is more than an
Wednesday November 28th
IN MONTRÉAL,
WE LIKE IT
BOLD
AIPC Gold Quality Standards certified convention centre. It’s a place where the world comes to meet, to share knowledge and ideas, and a place where technological innovation fuels creativity and business success. It’s no surprise the city ranked among the most reputable and high-tech cities in the world! Known for its creativity and out-of-the-box thinking, Montréal also boasts 11 institutions of higher education, including four major universities and the highest number of research centres
MONTRÉAL IS KNOWN FOR ITS CREATIVITY AND OUT-OF-THE-BOX THINKING
in Canada. The city’s reputation for forward-thinking leadership continues to grow, with thriving communities in key economic sectors such as aerospace, life sciences, artificial intelligence and
information
technologies.
There is also excellent synergy between academia, the business community, Tourisme Montréal and Palais des congrès. The Palais des congrès de Montréal has a strategic downtown location, boasting 51,500 m2 (551,500 sq ft) of modern space. Event technologies are designed with efficiency in mind, including new opportunities to increase event revenue. No wonder the customer satisfaction rate, which earned the ©Robert Laurin
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Palais the prestigious APEX award, ranks 2nd worldwide. What’s next? A bold new vision. Get ready!
THE BOLDER,
THE BETTER.
Meet me at Canadian Stand #J45 Andrée-Anne Sauvageau Manager, Business Development aasauvageau@congresmtl.com +1 514 871-3106
MAKE AN IMPRESSION. PICK MONTRÉAL, THE #1 HOST CITY IN THE AMERICAS FOR INTERNATIONAL MEETINGS (UIA 2017)
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INDUSTRY & TRENDS
Unleash your creativity!
Keep calm and carry on
nnovating, finding new ways to engage, to conceive products and experiences are a priority in today’s fastchanging world, yet our ways of working (and let’s face it, our meetings too) are often poor ways to stimulate the generation of ideas. Duncan Wardle, former vice-president of creativity and innovation at Disney is here to help us embed a culture of invention and creativity. He has spoken about it to dozens of audiences but also loves to train, coach and consult. “When you can be in a room with people for a day and teach them design thinking, real change happens. People learn by doing, not by listening,” he reminds us.
en Kelling, executive coach and associate director at Davies Tanner, combines tourism and hospitality experience with solid knowledge about meetings, including working on high profile occasions such as the London 2012 Olympic and Paralympic Games with VisitLondon. In his session, he will help you manage yourself in a crisis. Be prepared!
I
« Creativity is collective: get your group to transfer their thinking from ‘my idea’ to ‘our idea’ »
Is creativity individual or collective? If you take Disney, Marvel, Lucas Films, Pixar… creativity is undoubtedly collective. The new Star Wars was created by three people, not one. Build on the power of groups and collaboration to generate great ideas. In a conference, you can increase the energy levels and laughter to get people to create an idea together. When they transfer their thinking from ‘my idea’ to ‘our idea’, this is a very powerful moment. You can do that with two words: we often get into a ‘no, because’ mode but you can forbid these two words and ask people to say ‘yes, and’ in their interactions. This is called signalling. In its creative meetings, Pixar only lets people add to an idea, not destroy it, and the director will select ideas. Space boosts creativity. Building on this power of collaboration, space is another contributor to creativity: the Pixar campus was designed for unplanned encounters, so now you know how to plan the space of for your next event… Take time! Google gives employees 20% of their time to think about free projects. If you can’t spend 20%, spend a day a month! One small company has a breakfast once a month and asks employees to bring one example of something innovative from another industry. You would be amazed how many great ideas can come out of that.
Challenge the meetings & events industry. Think about the first and the last conferences you went to, they were probably much the same... Some tips: • Be practical, people learn by doing, not listening • Give the audience time to think. For example, every speaker should be available during the break in an inspiration lounge – people tend not to ask questions in big groups • Take into account that learning styles vary: some people learn visually, some by doing, some conceptually. Your communication has to mix audio, visual and kinaesthetic cues • Change the space. If you put people behind a table, you make them into a judge, so take the table out of the meeting room and maybe get participants to stand up and talk, this changes judgment into a conversation and they will think expansively • Play! I use energisers; 13% of the brain is conscious, and your memories are in the remaining 87%, subconscious part. Laughter opens the door to this 87%. Who are the most creative people? Kids, because they play. The more playful you can be, the more creative you will be • Avoid shame and get the introverts on board. Introverts are among the most creative people but they won’t speak in a big group, so I split people into groups of four, so they sit opposite someone and make eye contact. This is just an appetiser for a great stimulating session. Meet Duncan at “Think Different”, Wednesday, 09:00 – 10:00, Knowledge Theatre 1
K
What mistakes do companies make when managing the psychology of their team in a crisis? When a crisis hits, there’s usually so much to do that the wellbeing and stress levels of a team can easily get forgotten. It all starts with having good practice in place before an incident occurs; ensure great teamwork, make teams feel supported and be open and honest about how you’re feeling – that will all help you enormously in a crisis. In a world with social media, has crisis management fundamentally changed? Yes, it’s a game changer. News, opinions and criticism spread almost instantaneously and it’s difficult to ensure your voice is heard. Larger companies may have the resources to manage and respond to a crisis through social media channels but it’s a challenge for SMEs, who may not see it as a priority and are not in a position to respond quickly.
Can you give us one tip for keeping calm when your reputation is at stake? Build your mental resilience by doing something outside your comfort zone as often as possible. Everything from changing your route to work to facing up to something that really scares you will help your mind deal better with a ‘business as unusual’ situation. Meet Ken at “How to manage yourself in a crisis”, Wednesday, 10:30 – 11:30, Knowledge Theatre 1 and at “How to win more business pitches”, 13:00 – 14:00, Knowledge Theatre 2
2019: a positive but challenging year for planners We are back! A decade after the 2008 recession, the meetings industry has bounced back and settled into a new normal of steady growth. That is the conclusion of the 2019 Global Meetings and Events Forecast by American Express Meetings & Events (M&E), released in time for IBTM World.
« Commissions under pressure: between 50% (Europe) and 68% (North America) of planners foresee lower commissions as a consequence of hotel mergers and acquisitions » Europe (+0.65%): Activity across meeting types is growing, especially in Germany and Spain, and we will see more meetings and a larger number
of attendees. Modest growth in budgets will not keep up with rising hotel rates (1.6%). North America (+0.8%). Planners need to improve the attendee experience while working within budgetary constraints. The region will see small growth in the number of meetings, attendees and cost per attendee. Budgets won’t match rising hotel rates (+2.4%). Asia Pacific (+0.86%). More with less. Growth is predicted but with costs rising faster than budgets, one quarter of planners are choosing second-tier destinations. Central & South America (+0.26%). Rising activity signals a growing region. Virtual meetings are an option for budget-conscious companies, with 76% anticipating the use of virtual meeting technology will rise.
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INDUSTRY & TRENDS
Meetings, from shortterm boost to longterm value creator
Your event security is also digital (and ever more so…)
usiness events have become much more strategic in their possible added value. Attracting events aligned with key community sectors spurs much more than an infusion of short-term cash; it can act as an economic and social catalyst to drive sustainable growth. Sherrif Karamat, PCMA’s President & CEO guides us towards this powerful change of mindset.
ecurity has become a huge issue for event planners, a basic requirement of professionalism. But as CEO of Expocad Rich Stone says, our security is not only about dogs and security guards, it is increasingly digital.
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How would you summarise the change of mindset about meetings? Yesterday’s meetings were viewed as an activity that took place in a particular moment, with the attention focused on their execution; in some industries they were seen as expendable if economic times were difficult. Success was judged by number of attendees and short-term tactical objectives. Today, meetings are not a point in time and they are not necessarily face-to-face; they are a community with shared beliefs and purpose that meets in multi-modal channels to achieve outcomes – some are immediate and others are longer term. Meetings that are not purpose-driven will struggle to engage audiences. At PCMA, we are creating a global movement around the power of meetings to effect economic and social progress, organisational success and personal and professional development.
An example of this new value of meetings? Meetings bring the obvious value we know such as creating employment in the hospitality industry. They also allow organisations to develop their employees, support engagement and develop the sales pipeline. In the association world, it still represents a significant revenue source. However, meetings are doing much more – they are being used as a major source for continuing education. They are also taking a more strategic role in bringing community stakeholders together such as researchers, incubators, businesses, governments, economic developments, associations, etc. to collaborate on important issues. As a result, meetings are becoming a catalyst for strategic outcomes. Meet Sherrif at “Driving economic and social prosperity through business events”, Wednesday, 16:45 – 17:45, Knowledge Theatre 3
S
We tend to think of security as something physical rather than digital… Can you give examples of technology which helps avoid risks at events? In the digital context of security, we talk of data and malware protection, etc. Also, there is a digital presence in physical security: facial recognition to call out a potential physical threat is one example; another usage is listening to social media – organisers need to listen to those who may carry a grudge against an attendee or exhibitor… Should there be a tech expert in the process of security planning? Security experts need to have their feet in both camps. A holistic approach to security must include technical knowledge, even though most organisers can’t afford to have a specialist in each area of expertise. The legal concept is duty of care, the responsibility of the organiser to provide the safest possible environment for attendees, exhibitors, guests and sponsors within reason.
Continued from page 1 Oh, and by the way, all the traditional skills – creativity, communication, coordination, production – are still necessary. And the good news: suppliers are planners’ best partners in this challenge. Go around the show, connect with the players who will enable you to succeed in this new normal of lower growth, challenging budgets and risks aplenty. Definitely time to smarten up!
What keeps you up at night?
We caught up with some of the meeting professionals on the show floor… Riine Tiigi - Estonian Convention Bureau As a destination, there is a lot of competition. There are so many emerging destinations, new convention bureaux... how do you stand out in such a crowded market? This is why we went for the “go wild” slogan, you need to be brave and adventurous if you want to stand out.
Mohamed Alwasaeibi - Cvent Because of technology, we are able to reach numerous people from so many backgrounds, cultures, lifestyles... the main challenge is keeping everybody happy! How can you, with one experience that puts a lot of people together in one place at one specific moment, satisfy and make all of them happy at the same time? This is why technology and trends, like personalisation of experiences, are becoming so important in the events industry.
Paqui García Durán - Centro náutico de L’Estartit It’s our first time at IBTM World and even though we are a small town in Catalunya, we are here because we think the meetings market is growing and we could expand our business during the low season. The world of meetings keeps evolving and growing and this does not only affect big companies and destinations, it also affects us, small towns, venues or brands. Of course, this means competition is extremely strong.
Juan Martínez - Feria Valencia The meetings market is growing and the forecasts for the next year are good. The future is in technology events, more than just using it, the challenge is to attract this leading sector with events such as the web Summit, start-ups meetings, MWC and the FTTH Congress, there is alot of potential there.
Raúl de Gregorio - Conventia Everything is growing and so are prices, which I think it is good news. The challenge now is not to get into price wars as it is important to charge accordingly. Keiko Tsutsumi - Metlife There are so many beautiful choices but if I present them to the management team, they say, how much it is going to cost? They just see numbers.
Tech can help in managing security… but also pose a risk, can’t it? Yes, you are right. There are many ways in which meeting technology can be used by a group with ill intent. Anticipating potential scenarios is the first step. What technology is the event using? In what ways can it be compromised or used outside the normal realm? And what can be done within reason also matters. Does GDPR help or hinder this concept of digital tools to help manage security? Both. We have become complacent about where our information resides, who owns it and how it is used. It is when that information is used by an organisation that we didn’t choose to share our information with, or when our information is used against us. The other side of GDPR is the potential loss of evidence. If someone has done something wrong, they can have their information deleted, making it difficult for authorities to recover it for an investigation. Meet Rich at “Event security – tech that helps us think about the unthinkable”, Wednesday, 16:45 – 17:45, Knowledge Theatre 2 Javier Codazzi - Wedgewood Spain It is getting back to last-minute decisions, where meetings are planned in two months, which makes it hard for us to make any forecasts. There is still volume in business but the margins are smaller as we see suppliers are also going direct to the end clients. Paul Tessitore - AMEX Meeting & Events USA (Nueva York) Prices are rising above budgets and and planners have to create more value-added meetings with less money, and catch up with technologies, social media, apps, experiences... Martin van Keken, Muka Productions The key thing is to get standardised information on hotels and convention centres; even two 5-star hotels in one chain can be noticeably different. And attitudes are still standardised, “let’s do a meeting and they don’t look at what is possible in the venue.
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Still strong, and increasingly tech-powered
H
ot off the press! The most thorough – and muchawaited – annual barometer of our industry is back: the IBTM World Trends Watch Report by Alistair Turner & Rob Davidson takes a forensic look at our industry, across sectors, countries and types of events. The full report, which was unveiled yesterday, delves deeper into wider technological issues from outside the industry such as personalisation and automation.
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ICCA highlights the trend of ‘Beyond Bidding.’ Where historically, destinations’ role was tourism and logistics led, now they support events through their intellectual and economic capital, generating knowledge creation and transfer. Incentive trends in a nutshell according to SITE: • Two-thirds of corporate bookers of incentive travel include meetings in their incentive programmes • Wellness is the new golf • Growth in all-inclusive destinations, partly to reduce costs How destinations are selected for incentives, according to C&IT • Political stability and safety (66%) • Value for money (65%) • Service quality (59%)
And the verdict? Despite ongoing economic and geopolitical instability, the future looks bright, thanks in part to the relentless march of technological innovation and its application in the meetings industry. Despite the threat of protectionism, the authors remain ‘guardedly optimistic’ about the economy. Overall predictions have been moderated, showing some clouds on the horizon but the IMF still expects a solid 3.7% growth for 2019. It is a time for the brave: as covered in last year’s report, instability is the new normal and while ecological, political and economic risks continue to spring up around the world, global growth figures remain positive. Regarding sectors, the banking industry has regained its health and the mood
is positive; construction has grown by 3.2% this year; the pharmaceutical sector is being disrupted by trends such as wearables and self-diagnosis but is dynamic and solid; ICT growth is increasing by 4.3% in 2018 and shows no sign of resting, stimulated by IoT, 5G, blockchain and AI; and finally, automotive is facing huge uncertainty but continues to flourish, with a 4% expansion in 2018 and 2019. Association meetings are strong, especially in STEM (science, technology, engineering and mathematics) and the exponential growth recorded by ICCA indicates increasing maturity in the sector. Meanwhile, the trend towards more meetings but smaller and more frequent endures. Finally, the merging of ITC with
pharma, banking (FinTech) and automotive has seen new communities being established and cities are positioning themselves as centres of excellence in various fields to bring these communities together. Incentive travel is also healthy and SITE highlights that budgets and the number of incentive travel trips being booked are both up in 2018, making the most of this great tool to build relationships between management and employees. Almost 70% of buyers said their programmes achieve business objectives but the problem with this level of activity is that the industry wrestles with supply and demand dynamics that impact on profitability.
Top trends for 2019 Wellness Experience Role of the Millennials Security And for 2019, frankly, things still look good; 63% of respondents to MPI’s Meetings Outlook Report (Fall 18) showed great business confidence and as we saw, all predictions by industries and types of events are on the positive side. So much optimism… should we be worried? Don’t be complacent! say the authors. Despite the good news, the report highlights that with many experts concerned about an economic slowdown, the ability for the meetings industry to withstand a downturn in fortunes could be limited. Only the paranoid survive, as Andy Grove said. Our industry has always stood out for its adaptability and this skill is as vital as ever.
More profound incentives C&IT highlights Transformational Travel, which reflects consumer travel trends and shows a move to enriching, cultural experiences, including ethical changes. And the Incentive Research Foundation’s 2018 Trends Study finds a move towards wellness: “38% of respondents include wellness/wellbeing components in their programme”
Download IBTM World Show Daily bit.ly/2znYgcr
ADVERTORIAL
Berlin is a top destination for meetings: More than 1 million international convention participants in Berlin More and more organisers around the world are taking an interest in the German capital as a convention metropolis. As a venue for congresses, Berlin has gained an excellent reputation and continues to play in the top league. Berlin is increasingly popular with organisers of meetings and conferences. The Berlin convention industry concluded the first half of 2018 positively: 5.08 million participants (+2.4 percent compared to the previous year) came to Berlin to attend 65,790 events (+2.8 percent) Business people in Berlin´s government districts ©visitBerlin, Foto: Philip Koschel
in the first six months. For the first time, more than 1 million international guests travelled to conferences and congresses in the German capital, an increase of ten percent. This is shown in the current convention statistics from visitBerlin. The biggest foreign markets include the UK and the USA. The conference and congress travellers generated 3.98 million overnight stays in Berlin. This is an increase of two percent over the previous year. More information: convention.visitBerlin.com
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Monaco, a country where event is in harmony with environment Monaco is a country mobilized by its Sovereign, H.S.H. Prince Albert II, to tackle universal challenges linked to the environment. Most of the hotels and the convention center, Grimaldi Forum, are eco-certified. All MICE professionals are already committed to the energy transition, with the goal of reducing greenhouse gas emissions by 50% in 2030 and achieving carbon neutrality by 2050. The Principality of Monaco hosts numerous conferences related to sustainability and is recognized for its expertise in the organization of green events.
ENJOY COCKTAILS WITH EXPERT MIXOLOGIST OF COLUMBUS MONTE CARLO. DISCOVER MONEGASQUE CULINARY SPECIALTIES OF A ROCA CATERING. RELAX WITH A PHYSIOTHERAPIST OF MONTE-CARLO SBM HOTELS.
Visit Monaco Convention Bureau and our co-Exhibitors on the Monaco Stand D70
YOUR EVENT NEEDS MONACO www.monaconventionbureau.com FOLLOW US
@MonacoCVB
Monaco Convention Bureau
#IBTMonaco
www.colibri.mc
Choose Monaco and take advantage of our expertise to guarantee the success of your event.
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DESTINATIONS
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DESTINATIONS
Kobe events take to the great outdoors From Russia with love The Russian Convention Bureau (RCB) was established in November 2017 by the Roscongress Foundation, the Russian Export Center (REC), International Foundation of Technology and Investment (IFTI) and R&C Market Research Company. The key goals of the RCB are to provide a one-stop shop to international event planners, to attract international events to Russia and to elevate Russia’s status to preferred event destination. The 2018
Seoul MICE Week tackles MICE strategy From November 22nd, Seoul MICE Week saw seven days of online and offline meetings industry related events such as Seoul MICE Forum, briefing sessions on available support for domestic associations and academic societies; the annual meeting for members of the Seoul MICE Alliance, a public-private partnership between the city of Seoul and companies in the MICE industry, plus a mentoring day for students interested in the MICE industry. This year, under the slogan Designing the future of MICE, Seoul MICE Week explored how the capital will become an even stronger meetings destina-
World Cup raised Russia’s profile as a MICE destination and the country has the infrastructure to host large events, with some 3,500 venues and more than 7,500 professional meetings organisers. “Russia offers great value for money – the cost of staging B2B events is much lower here than in the rest of Europe,” said director of the Russian Convention Bureau Alexey Kalachev. Stand G50
tion in advance of the expansion of the meetings cluster into the Jamsil district, expected by 2025. Hosted by the Seoul Metropolitan Government and Korea International Trade Association and organised by the Seoul Tourism Organisation, the fifth edition was designed to increase local awareness of the industry. The event kicked off with one-to-one table appointments between 30 domestic associations and academic societies planning to hold events and over 70 Seoul MICE Alliance members The business sessions were followed by the Seoul MICE Forum, where keynote speakers and panellists discussed strategies for ensuring global competitiveness. The Seoul MICE Alliance has grown from 47 members when it started in 2010 to 299 members today. “Seoul MICE Week is a great opportunity for experts from related industries to gather together, share information, and strengthen the local MICE network. We will continue to support Seoul in its efforts to become the world’s best MICE city,” said director-general of the Seoul Metropolitan Government’s Tourism and Sports Bureau Joo Yong-tae. Stand G60
Inspired by the original Diner en Blanc in Paris, the Kobe White Dinner for the fifth time graced the city’s streets and hosted some 650 guests. Roads were closed to traffic, transforming the city centre into a huge outdoor party venue and both guests and tables were dressed in white. More energetic was the Japanese Orthopaedic Association’s soccer tournament, hosted by Noevir Stadium Kobe in May. This is one of a number of occasions the stadium will host as part of a desire to work with the meetings industry in the run-up to the Rugby World Cup 2019, the 2020 Olympics and the World Masters Games. Kobe Convention Bureau plans to create programmes based on sporting events, making the most of these Golden Sporting Years, which will act as an excellent showcase for Japan’s event organisation skills. Stand H80
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The opening of ICC Wales in 2019 puts Wales on the map as a challenger destination for international business events and also next year, the Welsh Government’s Business Events team’s Year of Discovery will champion the country’s key economic sectors, which include Life Sciences, Advanced Materials and Manufacturing, Financial and Professional Services, and Technology. It follows this year’s five-point plan to accelerate Wales’ growing share of the global MICE market. This includes the appointment of head of business events for Visit Wales Heledd Williams, attendance at national and international shows, a coordinated approach to promoting Wales, an education programme for Visit Wales partners and exploiting Wales’ reputation for hosting major global events such as the Champions League Final and the Volvo Ocean Race. Stand G35 Bristol has risen from 11th to 5th place in the annual British Meetings & Events Industry Survey, making it one of the UK’s most popular MICE destinations. It follows London, Birmingham, Manchester and Edinburgh. This success is partly due to new or improved venue space in the city, including the new Aerospace Bristol museum; and following a £45 million transformation at Ashton Gate Stadium, bringing new conference facilities, plans for £100 million indoor sports arena and convention centre have been announced. De Vere Tortworth Court Hotel and Mercure Grand Hotel have undertaken significant investment and there is more to come. Stand G30
Strasbourg has unveiled the plan for the city’s new exhibition centre, part of a bigger Exhibition Park and designed by Japanese architect Kengo Kuma & Associates. The park is part of the Strasbourg 2030 project to reorganise the European Quarter of the city and completion is due in 2022. The building will largely be made of wood, it will have large windows and a rooftop terrace. The location has been carefully selected to allow collaboration with the Strasbourg Convention and Exhibition Centre, to be close to the city centre and to have direct access from the motorway. Stand E70
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Simply YOUnique. YOUnicorness in high-tech. success. brands. nuernberg-convention.de
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DESTINATIONS
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Cologne capitalises on conference success Cologne is celebrating a record breaking 2017, with more than 4 million delegates attending 49,521 events, which shows an increase of 4.7% and 1.8% respectively over the previous year. These figures come from the TagungsBarometer (Conference Barometer), a regular survey of convention centres, conference hotels and event locations, conducted by the Cologne Convention Bureau (CCB) in cooperation with the Europäisches Institut für TagungWirtschaft (EITW). A reflection of this success was the increase in the number of venues to 174, including the opening of a conference hotel and four event locations. Conventions and congresses accounted for 71% of the events held in Cologne
in 2017, led by corporate business, which increased its share from 76% to 81%. Banks and insurance companies are the most important sectors, followed by medicine and pharmaceuticals. The Cologne Convention Bureau (CCB) celebrates its 10th anniversary this year and since it was founded, the number of events held in Cologne has grown by 20%. The anniversary issue of Meeting Point Cologne 2018/19 has been redesigned and includes lively stories about Cologne and its business community. The directory focuses on innovation and science as key factors influencing the establishment of new congresses. Also celebrating a 10th anniversary is Gamescom, which this year, came to Cologne for the 10th consecutive year. The festival takes place across the city and brings around 1,000 exhibitors from more than 50 countries, plus music, street food, games and entertainment. Stand F50
Amiens will be the European Youth Capital in 2020 and to enhance its appeal to young people, the city will put on concerts, shows, festivals, sporting events and exhibitions. Stand D50
Meetings & Exhibitions Hong Kong (MEHK) has launched a MICE guide to Old Town Central. Designed for planners by planners, the guide is available in print and online and gives a kaleidoscope of meeting ideas, from venues to team-building activities, gourmet indulgence to local adventure, plus booking information, events and useful maps. Stand i86
Dubai Business Events looks to the future Dubai Business Events is attending IBTM with 27 co-exhibitors. Most exciting is the forthcoming Dubai Arena, which opens in 2019 as the largest arena in the Middle East and North Africa, with a capacity of 17,000 people and an ability to host conferences, exhibitions, concerts and sporting events. Two properties are to open by the end of 2018 on Palm Jumeirah: W Dubai – The Palm, with 350 rooms and 1,490sq.m of meeting space, and the 390-room Emer-
ald Palace Kempinski will have a private cinema. Royal Atlantis Resort & Residences is under construction. Expo 2020, the first expo to be held in the Middle East, Africa and South Asia, will be a six-month celebration of creativity, innovation, humanity and world cultures and is expected to host 25 million visitors from around the world. Dubai Exhibition Centre will be located within the Expo 2020 site, a new facility that will bring 45,000sq.m of flexible space and will have two auditoria, accommodating 2,500 and 400. Bluewaters Island adds further attractions to the coastline with Ain Dubai, a 250m observation wheel and two 5-star hotels in Caesars Resort Bluewaters Dubai and Caesars Palace Bluewaters Dubai open this year with Caesars Forum conference centre. Stand i50
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Meetings business takes off in Buenos Aires Buenos Aires ranked 11th in the 2017 ICCA ratings for international events organised and took first place in the Americas and in 2017, the Argentine capital hosted 131 international events. In the first six months of 2018, 229,495 business visitors came to the city, making up 22% of all visitors; they stayed an average of seven nights and spent US$160 a day. The G20 Leaders’ Summit, the Youth Olympic Games and the World Travel & Tourism Council (WTTC) Global Summit were three of the events that put Buenos Aires centre stage in 2018. In 2017, business tourism increased by 18% over the previous year, partly thanks to the rallying of professional associations and the public sector to attract international events, and incentive trips, and academic and scientific congresses also brought more visitors to the city. This increase in business has been supported by new flights to the city, which have added an extra 900,000
VisitScotland Business Events is celebrating the first year of digital campaign Legends, which has already earned two best marketing award nominations. Legends was launched in November 2017 to give Scotland’s business events sector one voice and to communicate that events generate ideas, create connections and can be leveraged as a marketing tool to drive growth in key industrial sectors. In the first year alone, Legends has generated £9 million worth of enquiries, engaged more than 70 organisations across Scotland, achieved more than 55 million impressions on Twitter and a spend of £2,000 on the #IDEASBECOMELEGEND campaign. Result! Stand F20
seats a year from international destinations that include five new flights a week from Barcelona (Level), three from Madrid (Iberia), four from London (Norwegian), three from Toronto (Air Canada) and five from Addis Ababa (Ethiopian Airlines). Stand M16
Seville takes off as European Space Capital in 2019 and will be laying on many events and forums themed on space and aeronautics. The city is a leading centre in aeronautics and is home to aerospace technology park Aerópolis, where the Airbus A400M is manufactured. Maybe this is the perfect opportunity to motivate your sales team with ambitious, stratospheric objectives for 2019? Stand C10
Vancouver has scored high in five categories of the 2018 Watkins Report, which evaluates with meeting planners the 40 most popular North American convention destinations. The city came first in: Meeting planner most likely to recommend, Most helpful convention & visitor bureau/DMO, Superior convention centre services, Safe and secure destination for holding a meeting, Great all-round convention city in Canada. Stand J45
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HOTELS & VENUES
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HOTELS & VENUES
Parklane luxury comes to Cyprus Parklane, a Luxury Collection Resort & Spa, opens on the outskirts of Limassol in spring 2019 as a Marriott International The Luxury Collection brand. The 274 rooms and suites, designed by Harrods Interiors, have spectacular views of the Mediterranean or the picturesque Troodos mountains. Meeting facilities include 1,000sq.m pillar-free multifunctional Diamond Ballroom (1,200 theatre) with a built-in theatrical stage. The Park Room (800) and four other conference rooms complement the ballroom and the Theatre Entertainment Piazza (1500) completes the picture. There will be plenty to do after a day in conference, with five restaurants, two bars, three outdoor swimming pools, a luxury spa, three tennis courts, a football academy and diving school. “We’re delighted finally to be able to unveil Parklane, a Luxury Collection Resort & Spa. As the only internationally branded, luxury resort in Cyprus, we wanted to create the perfect beachside retreat for affluent travellers,” said general manager York Brandes. Stand N30
W Shanghai – the Bund opened in Shanghai in June with 374 guest rooms, 13 meeting spaces (largest, 1500 theatre) with plentiful daylight, spa and gym. The five restaurants and bars provide eclectic eating and drinking; The Kitchen Table has an open kitchen and is inspired by a New York bistro and YEN provides Cantonese dining, Liquid at Yen conjures up the 1920s cocktails scene and Woobar moves from daytime lounge to buzzy bar in the evening. The hotel is in the city centre of and is overlooking the Huangpu River on the North Bund. Stand N30
Messe Frankfurt passes medical check Messe Frankfurt does not take for granted its prime position in the world of trade fairs and has opened Hall 12, bringing an additional 33,600sq.m of floor space; multi-storey parking for 800 vehicles, 13 rentable offices, two bistros and two restaurants seating to the city. It is also environmentally friendly and on the roof are 5,300 solar modules, able to generate enough energy to cover the average annual consumption of 241 households – and six per cent of the consumption of the exhibition ground. And thanks to good connections, infrastructure and quality of congress locations, Messe Frankfurt has won two major medical congresses in a joint bid with Frankfurt Convention Bureau, part of the Tourismus+Congress, and ambassadors at the Clinic for Paediatric and Adolescent Medicine, Frankfurt University Hospital and Department of Rheumatology, Bad Nauheim. The annual convention of the European Society for Blood and Marrow Transplantation (EBMT) will be attended by
Westin Dragonara Resort in St Julian’s, Malta, has unveiled the renovated Luxury Bay Suites. Centrepiece of the master bedroom is the celebrated Westin Heavenly® Bed, tilted to face the window which overlooks the sea. Relaxation is the order of the day – or night – and the nourishing menu is packed with sleep enhancing superfoods; the Sleep Well Lavender Balm completes the recipe for sweet dreams. The hotel is popular with business and leisure guests and it lends itself to an incentive with creativity and wellness at its heart such as the gear lending service in partnership with New Balance, which allows guests to pack light and wear New Balance shoes and clothing for during their stay. Stand D30
an estimated 6,000 participants and is to be held in March 2019. The European League Against Rheumatism (EULAR) convention, one of the largest European medical conventions, with 15,000 participants, will be held in June 2020. “We are proud that our efforts to position Frankfurt as a city with great charm, an excellent choice of hotels, tourism sights, shopping, art, culture, cuisine and an appealing cosmopolitan outlook have borne fruit. This has led to our city establishing itself in the eyes of the world as a medical conference venue as well,” said managing director of Tourismus+Congress Frankfurt am Main, Thomas Feda. Stand F50
Paradisus Playa Mujeres opens in Mexico in Q1 2019 as a luxury Meliá Hotels property. It will be the fifth Paradisus hotel in the country. Just 35 minutes from Cancun International Airport and 10 minutes from the city centre, Paradisus Playa Mujeres is on the coast and close to Isla Mujeres, with thriving bars, restaurants, shops and golf course. Event facilities comprise Ballroom I (836 theatre), Ballroom II, and three meeting rooms, supported by video mapping technology and state-of-the-art AV. The resort will work with local farmers and chefs to provide local produce in each restaurant. Stand N60
ICC Sydney creates a legacy International Convention Centre Sydney (ICC Sydney) has announced the introduction of a dedicated Creative Industries stream to its Legacy Programme, to showcase Australia’s home-grown talent on the global stage and support the next generation of creative leaders. This will cultivate a legacy, from fostering support for Sydney’s emerging and established artists through cultural institutions and colleges, to engaging new talent for event performances from Talent Development Project and connecting with festival programmes such as Sydney Festival. Creative Industries has been curated to complement the Legacy Programme’s four core streams – Innovators & Entrepreneurs, Generation Next, First Australians and Sustainable Events, and to drive long-term measurable social, economic and environmental outcomes. “We are delighted with the reception of our Legacy Programme over the past 12 months; it has had strong traction with professional conference organisers and association groups in particular,” said ICC Sydney CEO Geoff Donaghy. “ICC Sydney sits right on the doorstep of our city’s bourgeoning creative industries and plays an integral role in raising Sydney’s global reputation for artistic excellence. This initiative to build enriching cultural experiences into events programmes will make a significant contribution to the sector,” said Sydney Festival executive director Chris Tooher. Stand i70
GL events Middle East is to manage multipurpose event venue E2 Dubai South Event & Exhibition Center, also known as the Dubai Airshow Site. The venue is close to Al Maktoum International Airport, which is under construction. It has more than 40,000sq.m of indoor exhibition space, 60,000sq.m outdoors and nine meeting rooms. Stand E70
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HOTELS & VENUES
Previews for ICC Wales Leading up to its opening in May 2019, the £84 million ICC Wales is offering potential clients, stakeholders and media the opportunity to join hard hat tours of the site, allowing them to envisage what events will look like there. Guests also get the chance to visit the ICC Wales sensory experience suite and see a virtual ‘fly through’ of the building, sample materials, 3D models and floor plans; and will enjoy tasters of the venue’s Mind, Body & Soul food & beverage offering. “Our hard hat tours have proven extremely popular with new and potential clients and are a great way to understand the size and potential of ICC Wales,”
Helsinki Congress Paasitorni is celebrating its 110th anniversary this year. Today, Paasitorni’s rich history lives in the carefully restored premises, which have hosted large-scale events ranging from boxing matches and concerts to conferences and gala dinners. And this summer the landmark tower underwent a major renovation and meeting space Huippu on the top floor of the building, also had a facelift. The venue has some 30 adaptable meeting spaces for up to 800 participants, five restaurants and 170 hotel rooms. Stand E10
Member of Historic Royal Palaces Kensington Palace has experienced great demand for the new Kensington Palace Pavilion, which opened in March this year. The Pavilion has confirmed 27 bookings for events that include receptions, dinners and awards ceremonies, and hosted the Cosmopolitan Influencers Awards earlier this year. The space has accommodated events that ranged from 100 guests to the maximum capacity of 800 and one large drinks reception spilled out into the cradle walk, overlooking the Sunken Garden. Stand G30
said convention centre director Nancy Mollet. “Clients appreciate that there are no dead ends, every route leads to a view of the woodland or outdoor spaces we get many comments about the floor to ceiling glass windows in the meeting rooms.” ICC Wales will accommodate 5,000 delegates and includes a 4,000sq.m pillar-free main hall, a 1,500-seat auditorium, 12 flexible meeting rooms and a 2,500sq.m outdoor plaza. The centre has confirmed contracts for more than 30 events, worth an aggregate £2 million plus, the first of which will be the 2019 UK Space Conference. Stand G35
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Cape Town goes for growth Cape Town International Convention Centre’s R900 million expansion CTICC2 opened this year after four years in the making. The facility is a collaborative project undertaken jointly by the centre and shareholders the City of Cape Town, Western Cape Government and SunWest International. The new facility brings more space and greater flexibility, and allows the city to host large events such as the World Ophthalmology Congress, which attracted 15,000 delegates and occupied the entire complex. “Cape Town would never have won this bid if it hadn’t been for the CTICC’s expansion. And we can host multiple large events across both venues simultaneously, which we couldn’t do before,” said chief executive officer Julie-May Ellingson. And the 15 international conferences CTICC has won in the past six months are evidence of the venue’s success, many of which will be hosted on the Afri-
can continent for the first time. “We are extremely proud to have won these bids which are testament to the CTICC’s competitiveness as a venue and Cape Town’s attractiveness as a business event destination. These wins do not happen without the concerted effort of the CTICC team and collaboration between internal and external stakeholders, including the Western Cape Convention Bureau and City of Cape Town,” said Ellingson. Events coming to the complex include Association of International Schools in Africa Conference 2019 (AISA), International Council on Systems Engineering 2020 (INCOSE), International Federation of Surveyors (FIG) 2022 and World Congress of the International Health Economics Association (IHEA). Stand L30
In 2025, the Grimaldi Forum will have an additional surface of 6,000sq.m and increase its exhibition capacity by 50% thanks to an offshore extension project in Monaco. Stand D70
The former Radisson Blu in Belgrade has been elevated to Radisson Collection Old Mill Hotel Belgrade, the top brand in the Radisson Hotel Group portfolio. The hotel is close to the banks of the Sava River, in a steam mill that dates back to the 19th century, a state-protected cultural heritage monument. The hotel has 236 rooms and six meeting spaces (largest 225, theatre). Stand D40
Hotel Okura Manila opens in Q1 2019 in Manila and is run by Travellers International Hotel Group. The 191-room property is located within Resorts World Manila, which combines shopping, cinema, theatre, gaming and restaurants, opposite Manila’s Ninoy Aquino International Airport (NAIA). Hotel Okura will have Japanese, Spanish and all-day dining restaurants, bar, pool and fitness facility; and guests will enjoy rooms averaging 60sq.m. Stand H80
After years of meticulous restoration, the former Capitol Building and Stamford House opened as The Capitol Kempinski Hotel Singapore in September this year. The work has been true to the building’s original colonial Art Déco and Victorian aesthetics and has brought the facilities and amenities of the 21st century. The 157 rooms benefit from high ceilings and natural light, and guests enjoy facilities such as free non-alcoholic beverages from the minibar and complimentary Wifi; meetings spaces cater for up to 220 (theatre). The restaurant will be run by a three-starred Michelin chef – watch this space. Stand O37
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INNOVATION
INNOVATION
Having made team building activities on an iPad its signature, Mooveteam has now announced a new Augmented Reality feature to its platform, allowing the use of the latest AR Kit technology from Apple in the creation of activities. From now on, any corporate team building exercise can display a 3D AR Model in the real world through the App, converting any space into an interactive game board. Games like Pokemon Go can be created using any dynamic such as treasure hunt, guided tour, escape room, etc. Stand J18
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Marriott’s European convention network partnered with GoInStore to give event planners worldwide the chance to have live virtual site inspections of 21 Marriott European Convention Network hotels in 10 European countries. The experience was such a success that 50% of customers who undertook the site inspection either took the matter further or went on to book more than £1 million worth of business, as a result of the one to one live consultations and video tours. The service had several advantages for Marriott. It allowed properties to reach event planners earlier in their online venue research, it helped increase the lead to booking conversion rate, the video streaming was easy to set up and run and it combined hotel staff’s knowledge and skills with a live visual tour to improve customer experience. One to one rapport between staff and customers also improved and last but not least, the service was cost effective. This innovative tool also puts Marriott ahead of the game – it is the only hotel chain offering the service. Stand K30
Morressier pushes scientific boundaries Academic conferences are the first place scientists share their preliminary research and discuss their findings with colleagues and peers but surprisingly, the vast majority of this activity takes place offline – research is shared on paper posters and valuable findings disappear when authors roll their posters up and take them home at the end of the event. Berlin-based technology firm Morressier brings science conferences online and is working with PCOs and associations worldwide. It provides poster and presentation management software,
Buyer Talk
Think innovation! 9:00 – 10:00 Knowledge Theater 1
Think different
13:30 – 14:00 Knowledge Theater 3 Tech Watch Award Winner 2018
Speaker: Duncan Wardle, former vice president of Innovation & Creativity, Disney 14:15 – 15:15 Knowledge Theater 1 11:45 – 12:45 Knowledge Theater 1
Technology trends: What’s in your stack?
The Rise of Machines
Speaker: Rupert Barksfield, serial tech entrepreneur
Speaker: James Morgan, founder, Event Tech Lab
13:30 – 14:30 Knowledge Theater 1
12:45 – 13:30 Knowledge Theater 3
Speaker: Matthew Brennan, co-founder and
What are the five pillars of innovation for events? Speaker: Calum Di Lieto, editor, C&IT Magazine
The new Wave of Chinese Tech Innovation managing director, China Channel
Tania Baumann, chief operating officer of the World Energy Council What do you mostly look for when participating in IBTM World? First, destinations for our triennial World Energy Congress or our annual World Energy Week. We focus on establishing contacts that can support our national committees in bidding for the congress and in understanding which destinations would be ideal for future events; and we want feedback on our tendering process to ensure that it is an attractive proposition for bidders. We also take the opportunity to look at technology and experience improvements.
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What events do you mostly organise? A major four-day, multitrack congress for the global energy community, with C-suite and ministers in attendance, as well as energy leaders and practitioners. It also includes an exhibition, hosted side-events and social events. And we hold annual public and private events for high-level energy leaders and the community of the World Energy Council, involving a public programme of conferences and roundtables, plus private, invitation-only meetings. What is changing in your events? The ability to convene is an important asset to any organisation, so it’s crucial to ensure the experience balances opportunities for engagement with the content and the peer group; attendees always appreciate the opportunity for engagement. Live polling of the audience in a dynamic setting is interesting because it enables immediate interaction with speakers/panelists.
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A new Moove in augmented reality
Marriott goes live!
partnering with AV suppliers to showcase posters on iPads and digital screens at conferences. On its platform, organisers digitally manage the submission and peer review of posters and presentations, and gain an overview of all content being shared at their conference. They can also access extensive analytics on the most-researched topics, attendee interests and statistics on poster views and shares, helping them choose poster prizes winners and better plan future conferences. In addition, the iPad app allows delegates to scroll through all research content while they’re at the conference. They can contact the author or email relevant posters to interested parties, boosting interactivity and fostering a dialogue around early-stage research. On the other end, researchers can upload their contributions, obtain data -driven insights into the reach of their work and discover related research projects and potential collaborators. All conference posters and presentations are available in an online library, allowing delegates to access them before, during and after the event. By integrating these digital tools, organisers guarantee that conversation surrounding their conference endures long after event. Stand J01
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WELCOME TO SPACE WORLD
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IFEMA CONGRESSES AND EVENTS MADRID
12 HALLS | 85 ROOMS | 2 AUDITORIUMS | 2 CATWALKS
At IFEMA´s Congresses and Events Madrid you can rent spaces for international events, conventions, congresses and meetings. Myriad spaces with infinite possibilities.
www.convencionesycongresos.ifema.es
SUSTAINABILITY & CSR
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SUSTAINABILITY & CSR
Monaco’s moniker majors on green commitment Monaco’s green credentials go way back to before environmental awareness reached today’s levels: in 1906, Albert I created the first foundation dedicated to research and protection of marine life. This lives on: Albert II created a foundation to address the planet’s environmental problems; in addition, the Principality has won the Green Palm for Europe’s best carbon balance sheet and aims to achieve carbon neutrality by 2050. In our industry, “climate change increasingly affects business decisions,”
said head of the convention bureau Sandrine Camia; the bureau helps organisers green their meetings and the destination has someone dedicated to sustainable tourism. The beauty of a small place is that it is easier to align the values of all internal players, so that green commitment permeates all protagonists: 82% of hotel rooms are eco-certified, the Grimaldi Forum has been ISO 14001 certified since its creation and is now installing photovoltaic panels to power the centre, the Monte-Carlo Bay and the Monte -Carlo Beach have received the Green Globe Gold Award, the Fairmont Monte-Carlo offers bio local food, collection of excess food from events and charity-based activities; and The Metropole has banned plastic straws. This even filters down to the small details such as SBM electric vehicles, nine types of trash collection, sustainable flipchart markers.. To promote this culture, Monaco has focused its marketing message on its commitment to things green and is presenting the B2B campaign at IBTM World, “Monaco, a country where event is in harmony with environment”. Stand D70
Hilton targets Big Five Hilton has announced an initial investment of US$1 million in sustainable travel and tourism in Africa and will focus on five key areas. Hilton’s Big Five embraces training and apprenticeship programmes to build a strong talent pipeline and tackle challenges for youth, including underemployment; and the expansion of existing partnerships and the creation of new alliances to help Hilton achieve its goal to reduce water consumption by 50% and start 20 water projects in at-risk communities by 2030. In addition, Hilton will provide training and auditing to mitigate human trafficking, alongside engagement with local NGOs to address the social challenges in local communities. It will create partnerships to build local entrepreneurs’ capacity to deliver high quality goods and services, and integrate them into Hilton’s supply chain; and finally, it will promote responsible wildlife-based tourism, according to the WTTC Buenos Aires Declaration on Travel & Tourism and Illegal Wildlife Trade. This is in line with the recent launch of Hilton’s Travel with Purpose 2030 goals to double its investment in social impact
and halve its environmental footprint across the world. “Hilton is committed to creating a positive social and environmental impact in every community where we operate. Africa is an incredibly diverse continent, with equally diverse challenges and opportunities – and as we continue to grow in the region, we are focused on doing so in a way that promotes sustainable travel and tourism,” said president and CEO Chris Nassetta. Hilton’s 41 operating hotels in Africa have carried out 460 volunteering projects since 2012. These include soft skills training developed with the International Youth Foundation, to build competencies such as problem-solving, team work and leadership skills, benefiting some 800 young people across the continent; and Soap4Hope in partnership with Diversey, bringing soap recycling to communities in need – since 2014, more than 39 tons of soap have been recycled by 14 participating Hilton properties, creating more than 7,000 bars of soap per month. Stand M40
Show the UN our industry can help save the world… For anyone doubting the importance of sustainability for the future of our industry, consider this: in October, an IPCC report for policy makers suggested ‘replacing business travel with video conferencing’. Our industry has to take seriously its impact both ethically and as a commercial imperative. If we want to be recognised as a force for positive change, let’s think big – and big means the United Nations. So in an initiative coordinated by Positive Impact, this year four delegates from various UN bodies will attend IBTM World to learn more about the role of events in achieving the United Nations Sustainable Development Goals; they enable ideas sharing, stimulate innovation and collaboration, and are a great way to bring about positive change. The UN SDGs are influencing global business and government attitudes and provide an opportunity for our industry to demonstrate the business value of events. The UN attendees will be contributing their expertise to educational sessions on the sustainability stand and in the main area. Meet Fiona at “What does a sustainable event really mean?”, Wednesday, 15:30-16:30, Knowledge Theatre 2 She will also be presenting a white paper with the top 10 trends
Upcoming catchphrases To keep you up to date on environmental matters, the Show Daily asked Positive Impact’s Fiona Pelham for the rising hot topics in meetings industry sustainability. • Legacy. Our industry will increasingly offer more than rooms and venues – “if you bring your event here, this is the legacy you will create”, will be the new sales approach • Circular economy. Imagine if the meat you were eating at an event had consumed food waste from previous events. This is a circular approach rather than the linear creation of a product that is used once and then ends up in landfill • Plastic. Plastic will continue to be a pressing issue and this will apply to events. The Gold Coast Commonwealth Games April 2018 was the first major sports event that did not feature any balloons or plastic straws, and signs are pointing to event attendees expecting more than the now obvious straw and balloon ban • Measurement. It is not the usual practice to measure our impact and we need to do this to understand where we are falling short and where we are successfully addressing challenges. For example, how many people will have multiple meetings at IBTM world and meet new people because we are in a face to face environment?
OD Hotels’ sustainable ethics are evident in facilities such as rooftop and vertical gardens, solar panels, efficient building insulation and innovative temperature controls which help reduce energy consumption by up to 35%; preferred lighting is sunlight. Other environmentally friendly factors include geothermal systems to provide heating, construction using local materials and cuisine that largely comprises local produce. The group is to launch an e-mobility plan for guests. Stand M27
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MEETINGS LEADERSHIP SUMMIT
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The IBTM Meetings Leadership Summit took place on the evening preceding the opening day of IBTM World. Held at the Fàbrica Moritz, an historical brewery restored by Jean Nouvel, all guests enjoyed a tour and learnt about the brewing process. There were also winners during the evening: the IBTM World Lifetime Achievement Award, JMIC Power & Profile Award and IAPCO Collaboration Award were presented. Our congrats to the winners!
Arinex and The Australian Microscopy and Microanalysis Society (IMC) were the celebrated winners of the IAPCO Driving Excellence Collaboration Award, presented by Mathias Posch, president of IAPCO.
Kai Hattendorf, JMIC president presented Matthias Schultze, managing director, GCB German Convention Bureau with this year’s JMIC Power & Profile Award.
A great friend to the industry, Eric Bakermans, director Marketing, Meetings & Convention at NBTC received the Lifetime Achievement Award.
The award entry emphasised the importance of a collaborative approach between the PCO, client and all the sponsors and stakeholders that had excellent results.
Opening the doors to a whole country Get ‘Access All Areas’ status with Conventions Malta, the official M.I.C.E and Conventions Bureau for Malta, Gozo and Comino. Because we can go anywhere, so can you. No stone is left unturned in the quest to make your event a success. Dinner in a palace? Cocktails in a fort? A seminar while cruising around the islands? We will find the extra something that is just right for you here in Malta, less than three hours from most European cities.
Visit us on the Malta Stand D30 www.conventionsmalta.com
info@conventionsmalta.com
+356 2291 5555
SERVICES
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SERVICES
ICCA plans for the future At the 57th ICCA Congress held in Dubai this month, James Rees was elected president. “I will be a true advocate for our business, a champion of our sector and ensure that ICCA’s voice is heard by government, in a language they understand. It will be an honour and privilege to serve as your president,” he said. The four-day conference programme was put together by ICCA and convention bureau Dubai Business Events and attracted 1,156 experts from 79 countries, a record number of delegates for any ICCA congress held outside Europe. “The Middle East is an important growth area, we now have a permanent regional director on our board and this is our first annual congress in the Middle East,” said president Nina Freysen-
Pretorius. The 60th ICCA congress will take place in 2021 in Cartagena, Colombia. And FIEXPO Latin America has been chosen as the first ICCA Language Champion, a move in the direction of providing multilingual services to members, starting with Spanish translations of the most important advisory publications and digital resources. “We hope this is the beginning of similar partnerships for other languages,” said ICCA interim CEO Dennis Speet. And last but not least, ICCA gave an Inspirational ICCA Women award to ten women from the association’s global community in recognition of their impressive contributions to the meetings industry. The accolades were conceived and presented by president Nina Freysen-Pretorius, who is the second female ICCA president and finishes her tenure this year. In recognition of industry partners’ support during her term, she asked association leaders worldwide to nominate women they considered to be the unsung heroes, leaders, innovators, pioneers and advocates of business events. Stand B95
Events acquire strategic value Publisher and editor of the Show Daily Grupo eventoplus has published its annual market study, this year looking at events as a generator of strategic value. The research points to a confident market, in which companies see a budget growth of 3.8% and agencies foresee an increase in their workforce of 10.1% in
Exclusive Destinations has rebranded as CSI International, following years of successful partnership and a shared culture of best practice with CSI DMC. Stand K40
STAND EVENTS What Planner Personality are you? Take the quiz and understand what drives you to help you plan better meetings. Cvent. Stand i30 Find out which destinations are on the rise, for meetings and incentives worldwide at “What’s trending for meetings, incentives and events?”. Pacific World, 10:30 – 11:00, 14:00 – 14:30, Stand O50 Enjoy whisky tasting, canapés and traditional Scottish entertainment. VisitScotland Business Events. 17:00. Stand F20 Find out the unusual services of the convention bureau and DMCs. Italian National Tourist Board – ENIT. 14:30 – 15:30. Stand E30 Try Kölsch, traditional Cologne beer and establish new contacts with Dorint Hotels & Resorts - Hotel Chain - Germany. 17:00 – 18:00. Stand F50
2018. This brings with it the challenge to attract and retain talent: training, pay and career plans will be on their agenda. Logically, the move to a sellers’ market sees suppliers increasing their prices by an average of 5.6%. Beyond market health, the central theme of the study is the move towards a more strategic approach to events. Companies are not looking for mere moments of communication, motivation and training to participants in a room; their new priorities include data capture, knowledge of their audience, content generation to be broadcast beyond the event... An event is now an all-embracing powerful action, beyond the limits of the venue and D-day. This is good news, it points to events’ being more in line with wider business goals and bringing higher added value. Now, the rest of the industry has to follow suit! Stand B84
New research from DMC Pacific World has identified emerging MICE destinations and those to look out for, the results of which it is announcing at IBTM World. Emerging destinations satisfy the needs of the new generation of planners and attendees, as well as re-energising the interest of people who are well travelled, or looking for interesting experiences. These destinations include Bhutan, Namibia, Greater Bay Area in South China and Bodrum Turkey. Stand O50
Join the Nordic countries for the Happiest Happy Hour with great music, icecold drinks and beers. 17:00 – 18:00. Denmark (Stand E25), Faroe Islands (Stand F10), Finland (Stand E10), Iceland (Stand E20), Norway (Stand F15), Sweden (Stand E15) Join the “Destination Paraguay, the most positive country in the world” presentation. Paraguay. 15:30 – 15:50. Stand M70 Immerse yourself in a fun Austrian photo experience at Austrian National Tourist Office. 16:15 – 19:00. Stand E80 Sample international wines, hand-crafted gin and beers with GDA Global DMC Alliance. 17:00 – 19:00 Stand N50 Enjoy wine and bites with San Francisco Travel. 17:00-18:00. Stand K30 Network and mingle at the Morressier Happy Hour. 17:30, Stand J01
Department of Culture & Tourism – Abu Dhabi (DCT Abu Dhabi) will be the Premier Partner for IBTM World 2019. This is the first time in IBTM World’s 31-year history that it has taken on a Premier Partner. Stand J50
Rob Davidson has a new book: Business Events This book provides an analysis of the principal sectors of the industry as well as a description of each segment, best practice case studies and expert insights, and covers issues like destination management, sustainability, technology, ethics, education and training for business events. Rob presents this as “my gift to the industry to which I have devoted my life for 20 years”.
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IBTM WORLD IN IMAGES
DAY02
Wednesday November 28th
y t ar P e Welcom
@IBTMevents Get a taste of Singapore through the eyes of leading mixologist from Operation Dagger, one of the World’s 50 Best Bars in an exclusive Singapore Showcase, starting at 17:00 at stand G80 @VisitSG_UK #IBTMWorld
World-class onsite delivery, in a world-class facility in one of the world’s most beautiful settings. Alex Grose
Managing Director Investing in African Mining Indaba
Hamburg Convention Bureau and IAPCO announced a 3-year renewal of their destination partnership agreement at IBTM World. IAPCO (Stand M88) - Hamburg Convention Bureau (Stand F55)
Nestling in the shadow of the majestic Table Mountain, and overlooking the spectacular Atlantic Ocean, the CTICC is a magical place where the imagined becomes real, visions turn into strategies, consumers become customers, and strangers from across the globe become colleagues, partners and friends. So much more than a multi-purpose event destination, this African icon combines expansive venues, impeccable service, cutting-edge technology and the finest global cuisine, to transform your convention, conference, exhibition, banquet or meeting into an extraordinary experience. For more information, or to book your event at the CTICC, call +27 21 410 5000, email sales@cticc.co.za or visit www.cticc.co.za.
WELLNESS
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WELLNESS
Wellness springs to life in Moravia When Doctor František Veselý took over the declining spa of Luhačovice in 1902, he prophesied that the place would become a natural centre of Moravia. His prophecy came true and 116 years later, it endures. The spa is still visited for its healing qualities, which are fed by 16 curative springs in Luhačovice Valley, Moravia.
Treatments at the spa are rejuvenating but those looking for something more energetic could head to the nearby Jurkovič Dam to enjoy water sports, in-line skating, cycling and hiking. Luhačovice is situated on the edge of the Bílé Karpaty protected area, which surrounds the Carpathian Mountains; and the nearby royal town of Uherský Brod thrived during the 16th century and has kept its period charm. Stand H12
The Ned – bank on enjoying yourself Designed by Sir Edwin ‘Ned’ Lutyens in 1924 and most recently housing Midland Bank, The Ned has ten restaurants, 17 bars, hotel with 250 bedrooms modelled on 1920s and 1930s design and
Hotel Cæsius Thermæ & Spa Resort near Bardolino is dedicated to pampering guests from head to toe. The Wellness Center has a pool with whirlpool, Turkish bath, Finnish sauna, Mediterranean sauna, solarium, frigidarium, cold bath and resting areas where customers can relax with herbal tea and juice. For heightened exclusivity, The Private Spa is an optional extra allowing two or three people to enjoy private use of solarium, laconicum, calidarium, rasul, hammam, massage and relaxation area. Treatments at the beauty centre include facials, pedicures, manicures, body peels, massages, oleumvitis (treatment with red grapes), olhidra (treatment with olive oil) and more. Stand E30
Come to the launch party of the new Toulouse Exhibition and Convention Centre and enjoy cocktails, gastronomy from south west France… and surprises! Toulouse Exhibition and Convention Centre. 18:00 - 19:00. Dome Theatre For shopping lovers – discover the exclusive services and benefits, plus a complementary drink and a tapa at our cafeterias in the city. El Corte Inglés, Department Stores. Stand C50 Find out about these venues: Aichi Sky Expo, E2 Dubaï and Toulouse Convention & Exhibition Centre. GL Events Paris Venues. 12:00. Stand E70 Get to know the new Riu Plaza España Hotel which will be opened in 2019 in Madrid. Cocktails: 13:00 – 14:00. Presentation: 13:30. Stand C20 Enjoy signature cocktail time “Euromixology” by Euromics. Euromic. 16:00 – 17:00. Stand P80
STAND EVENTS
Come and meet World of DMCs executives and members over a drink and snacks. World of DMCs. 17:30 – 19:00. Stand N10 Win an award-winning Foodie Tours in Las Vegas for 2. Lip Smacking Foodie Tour. Stand K38 Meet Australia’s leading destinations and DMCs and sample some great Australian wines! Business Events Australia. 17:00 – 18:00. Stand I70 Catch up with #ICCAFriends and enter the raffle for a free ICCA AMP 2019 registration. ICCA. 15:00 – 17:00. Stand B95 Come and enjoy the taste of Czech Republic. Wise Bohemian River DMC. 17:30 – 18:30. Stand H12
Win a weekend in Copenhagen with a stay in the Hipster Meatpacking District at the brand new trendy Scandic Kødbyen hotel. Ovation DMC, 10:00 – 18:00. Stand E25 Join the BLINI PARTY and get the chance to meet potential partners for your events in Russia and enjoy traditional Russian cuisine. Russian Convention Bureau, 18:00 – 19:00, Stand G50 Sample Welsh gin, whisky, wine and beer and a range of Welsh food favorites from cheeses to chocolates and Welsh cakes. Wales, 17:30 – 19:00. Stand G35. Enjoy traditional Irish music and dance. Meet in Ireland, 18:00. Stand F40 Discover traditional Spanish Sangria with a Georgian kick, prepared with exceptional wines, accompanied with folk dances. Georgia National Tourism Administration, 17:00 – 19:00, Stand H30
Ned’s Club, where members have access to excellent fitness facilities at the top of the building. Ned’s Club gym has cardio, strength and training equipment, a boxing gym, Pilates, yoga studio and spinning. At Ned’s Club Spa, there is a 20-metre swimming pool, hammam, sauna and steam room; the spa offers Cowshed treatments. For those looking to pursue a less healthy existence, Ned’s Club Downstairs is to be found behind the 20-tonne vault door in the original Midland Bank strong room and is home to the Long Bar, lounge space The Parlour, the Dining Room, which serves an international menu; The Kennels, three booths for meetings and dining; the Snug and the Sitting Room. Ned’s Club Spa and Club Downstairs are accessible to hotel guests and members only. Stand M22
Sofitel Bahrain Zallaq Thalassa Sea & Spa offers Thalassotherapy, a treatment that uses salt water to relax and detoxify the body, alongside traditional dry treatments such as massage; and guests looking for total immersion can choose between a dip in the seawater hydrotherapy pool or a freshwater pool. The water used in the Thalassa Sea & Spa is taken direct from the sea, filtered and then heated to 33°C. This encourages muscle relaxation, stimulates circulation and promotes the absorption of active ingredients. Stand K60
Enjoy refreshments and small bites while learning more about the endless opportunities for meetings in New York City. NYC & Company, 16:00 – 19:00. Stand K45 Learn about Cooperation between Spain and Moscow. New opportunities for Spanish tourists; The resume of the FIFA World Cup 2018 and the dynamics and directions of the tourism flow. Tourism Committee. Moscow City Government, 15:00 – 17:00, Stand G55
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DAY02
Wednesday November 28th
WORLD 31
TODAY’S PROGRAMME
09:00 – 10:00 Knowledge Theatre 1
Innovation, technology and creativity Think Different Duncan Wardle, former vice president of innovation & creativity, Disney
13:00 – 14:00 Knowledge Theatre 1
Using the General Data Protection Regulations (GDPR) to Champion Business Change Management Paul Miller, managing director, Spectra
15:30 – 16:30 Knowledge Theatre 1
The New Wave Of Chinese Tech Innovation
Matthew Brennan, co-founder and managing director, China Channel
Bruce Smith, co-founder Northpointe Meetings and Incentives 10:30 – 11:30 Knowledge Theatre 1
How to manage yourself in a crisis
Ken Kelling, executive coach and associate director, Davies Tanner PR
10:30 – 11:30 Knowledge Theatre 2
Culture, Talent and Purpose
13:00 -14:00 Knowledge Theatre 2
What does a sustainable event really mean?
Moderator: Fiona Pelham, CEO, Positive Impact
Max Fellows, director of client services, MCI
Panellists: Hannah Messenger, UN SDG Action
Experience
Campaign
Geetha Arekal, head of procurement - Mobility
Rob O’Keefe, Monterey
Services, Siemens
Annamaria Ruffini, SITE
Ken Kelling, executive coach and associate
Heather Lishman, ABPCO
Max Fellows, director of client services, MCI
director, Davies Tanner PR
Experience
Kevin Jackson, director of ideas and 15:30 -16:30 Knowledge Theatre 3
10:30 – 11:30 Knowledge Theatre 3
Jessie States, CMM, head of meeting
innovation, Meeting Professionals International
12:45 - 13:30 Knowledge Theatre 3
What are the 5 pillars of innovation for events?
Calum Di Lieto, editor, C&IT Magazine
Engagement and Experience
Innovation, Technology and
Creativity
Sustainability and CSR Professional Development,
Recruitment and Well-being
Business Development and Strategy Marketing and Digital Strategy
innovation, The Experience is the Marketing
It’s an Emergency: What Will You Do When Everything Goes Wrong?
Industry trends
Safety and Security 15:30 – 16:30 Knowledge Theatre 2
How to win more business pitches
IBTM KNOWLEDGE PROGRAMME 2018
First ever study of trends in the Spanish speaking MICE industry
Sesión en Español
Eva López, founder & CEO of Grupo Punto MICE Cristina Cunchillos, journalist of Punto MICE magazine
16:45 - 17:45 Knowledge Theatre 2 Safety and Security
Event Security - Tech that helps us think about the unthinkable
(MPI)
Rich Stone, CEO, Expocad
Technology Trends - What’s in Your Stack?
Tech Watch Awards
James Morgan, founder, Event Tech Live
14:15 – 15:15 Knowledge Theatre 1
The Rise Of The Machines
16:45 – 17:45 Knowledge Theatre 1
How to Take Incentives from another day at the Beach to a Bucket-List Worthy Experience—And Why It Matters Patrick Rush, global director, American Express Meetings & Events
Rupert Barksfield, serial tech entrepreneur
Patrick Rush, global director, American Express Meetings & Events Mikael Ek, regional director of Nordics, American Express Meetings & Events
14:15 – 15:15 Knowledge Theatre 2
Beyond the economics: developing a strategic local ecosystem partnership for your event.
Laurence Mourasse, founder & CEO, Equimore
Buyer Talk
Moderator: Pádraic Gilligan, chief marketing Officer, SITE & managing partner SoolNua
14:15 – 15:15 Knowledge Theatre 3
Young event professionals meeting the industry Mireia Ros, professor & professional in
Panellists:
business travel & events
Merina Begg, managing director and owner,
Oscar Garcia, co-founder, Forum Business
Argentina Travel Partners DMC
Travel & Mice in the Cloud
Anne Marie Rogers, director meetings,
Raul de Gregorio, co-founder & director,
Incentives, Events, direct travel meetings &
Conventia and Lemon
events
Sesión en Español
Daryl Keywood, vice president – education & certification, SITE & managing director and CEO, Walthers DMC Liu Ping, founder, China Star Ltd.
Join our group on Linkedin
www.linkedin.com/showcase/ibtm-world/
president and chief executive officer
“
What events do you organise? Corporate events from 50 to 1,200 people, many of which are related to sports events such as Champions League Final, Formula 1, Olympics, worldwide events…
11:45 – 12:45 Knowledge Theatre 3
Understanding Global Trends and their Impact on Incentive Travel
Sherrif Karamat, CAE PCMA
11:45 – 12:45 Knowledge Theatre 2
2018 Global Meetings and Events Forecast
16:45 – 17:45 Knowledge Theatre 3
Driving economic and social prosperity through business events
Maarten Brunt, Purchasing Manager Global Events, ATPI (Netherlands) What are you mostly looking for at IBTM World? As purchasing manager global events for ATPI Corporate & Sports Events, my main purpose is to meet international hotel chains, as well as local stand-alone hotels which could be interesting for incentives and meetings.
What is changing in your events? Clients are requesting different types of hotel from international chains to boutique, stylish and exclusive hotels. A number of chains is adapting to these requests with designer brands such as Autograph, Curio, Centric hotels and more.
“
13:30 - 14:00 Knowledge Theatre 3
11:45- 12:45 Knowledge Theatre 1
A tip for exhibitors? Inform me about future projects and openings since we contract hotels several years ahead for events.
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Wednesday November 28th
2018/19 bArcelonA, SpAin 27-29 noveMber 2018
Abu dhAbi, uAe 25-27 MArch 2019
Mexico city, Mexico 29-30 MAy 2019
beijing, chinA 28-29 AuguSt 2019
WORLD 33
LOGISTICS
Essential Information
Fira Gran Via Barcelona Recinto Gran Via Avenida Juan Carlos I, 58-64 Hall 3, 08908 L’Hospitalet de Llobregat Barcelona, Spain Customer Service Helpline: +44 (0) 20 8271 2127
Show Opening Times
Wednesday November 28th 2018 08:45 - 19:00 Thursday November 29th 2018 08:45 - 17:00
Access
Wheelchair access is available from the Accés Sud entrance of the venue to the exhibition hall via lifts from the main foyer. Toilets accessible by wheelchair are available within the main toilets at the venue.
Accommodation
Visit www.ibtmworld.com/travel-discounts where you can browse the directory of official IBTM World hotels with discounted rates.
ACS Knowledge Village
The IBTM World Knowledge Programme runs throughout the event in the ACS Knowledge Village. Experience three high-profile keynote speakers, plus innovative education and panel discussions delivered in a creative and engaging environment.
Global Media Partners Zone
Pick up complimentary copies of the industry’s leading trade publications on display in the Global Media Partners Zone in the Knowledge Programme Village.
Hosted Buyer® Lounges
All Hosted Buyers have special access to two Hosted Buyer Lounges on the exhibition floor. The lounges will provide the opportunity to relax and network with colleagues between appointments. A complimentary buffet lunch will be available every day in the Hosted Buyer Lounge West and the Italy Hosted Buyer Lounge East between 13:00 and 14:00, provided by Fira de Barcelona.
Recharge zone
Recharge yourself and your phone. Located between block C and D, the area is sponsored by Hotelmap.
Wi-Fi
Complimentary Wi-Fi is available at the venue. Network: IBTM World 2018 Password: ibtmworld
Exploratory Zone Admissions Policy
To view the IBTM World Admissions Policy please visit www.ibtmworld.com/admissionspolicy/
Cafés and Restaurants
There are many dining options at IBTM World from cafés and restaurants to the IBTM World Bar, offering light snacks, beverages, buffets or full dining service, located around the exhibition floor and throughout Hall 3.
The brand new Exploratory Zone offers a lively interactive experience, showcasing the tech of tomorrow right at the heart of the IBTM World show floor.
Media Centre and Press Conference Room
The IBTM World Media Centre, sponsored by Sri Lanka Convention Bureau, provides dedicated resources for the international media. Located on the show floor Block P, it’s the one-stop shop for all press enquiries and press conferences at IBTM World.
There is an underground car park at the venue; the entrance is at the front of the Fira. Payable in the car park.
Cash Point
Cloakroom and Luggage Storage
There are two cloakrooms available with luggage storage facilities. Blue Cloakroom is located at the Central Bus Station and Orange Cloakroom is located at room CC.1, up the escalators above registration. Please note that at peak times these areas will be busy.
Exhibitor Scanners
Please collect your exhibitor scanners from the Livebuzz distribution point and at Accés Sud you can upload your collected data throughout the day. We are also offering complimentary lead scanning through the IBTM World app.
First Aid
The First Aid point is located on Block C, behind stand C10. If the First Aid point cannot be reached, please contact the hall manager who will direct the medic to the incident.
The IBTM World Stand Awards will recognise and highlight the best and most effective exhibitors and their stands. Winners will be notified on the second day of IBTM World and featured in the Show Daily.
Tech Bar
This “genius bar” style question and answer area is staffed by our technology experts to help you with the IBTM World App and introduce tech solutions to up your game. The Tech Bar can be found in the Exploratory Zone
Tech Watch Award
Meet the Tech Watch Award winner and see the winning technology presented on the 28th November at 13:30 – 14:00 in Knowledge Theatre 3.
Tourist Information
Visit the Barcelona Tourism desk situated in the entrance hall at Accés Sud for information on places of interest, restaurants, shopping, entertainment and local amenities to enjoy during your stay in Barcelona. You can also purchase tickets for travel around Barcelona. Alternatively visit www.barcelonaturisme.com.
Travel
Fira Gran Via is easily accessible via the metro system. There are 2 metro stations close to the venue – Europa Fira, a 3-minute walk, and Fira station, which can be accessed directly from the Fira Sud entrance. Shuttle buses run between 40 plus Hosted Buyer hotels and IBTM World every morning and evening. Airport shuttles are also available from the central bus station. On arrival at IBTM World, registration and cloakrooms are available in the Accès Sud entrance.
Official Shuttle Bus Timetable
All airport shuttles depart from the Central Bus Station, Hall 1. Wednesday, November 28th Hotels to the Fira Gran Via 07:45 & 08:45
Car Parking
There is a cash point located in the registration area at the Accés Sud entrance.
Stand Awards
Networking Events
It’s not all work and no play – come along to our networking events and connect with the industry in a relaxed environment. Strengthen existing relationships and meet with new contacts, friends and colleagues.
Organiser’s Office
Located in the Europa Suite, the team will be available to help exhibitors and contractors with enquiries.
Reed Travel Exhibitions
Come along and meet the team at Stand H90 and discover more about Reed Travel Exhibitions and IBTM events.
Airport to Fira Gran Via & Fira Gran Via to Airport Every 15 minutes between these times: 08:00 – 20:00 Thursday, November 29th Hotels to the Fira Gran Via 07:45 & 08:45 Airport to Fira Gran Via & Fira Gran Via to Airport Every 15 minutes between these times: 09:00 – 18:00 Get Social at #IBTMworld
Mobile Phone App
Download the IBTM World app from Play Store and Apple Store or go to www.ibtmworld.com/ app. Use the app as your mobile show planner. Features include an exhibitor directory, interactive floorplan, local guide and much, much more!
Show Daily
The Show Daily is the official IBTM World newspaper which is produced and published daily by our media partner Grupo eventoplus. The Show Daily will present updates and highlights from each day and report on activities and news at IBTM World, including interviews with experts, visitors and exhibitors. Make sure you pick up your copy each day, available at the entrances, Hosted Buyer lounges or at the Show Daily Office located in the Media Centre.
Download IBTM World Show Daily bit.ly/2znYgcr
Publisher: Grupo eventoplus Diputació 256, 5º 1ª 08007, Barcelona, Spain t +34 93 272 09 27 showdaily@eventoplus.com www.grupoeventoplus.com Director: Eric Mottard Editor: Lynn Wong Art direction: Maria Leone Editorial Committee: Gala Alberdi, Catherine Chetwynd, Elena Lea, Elena Monsalve, Cristina Muñoz Soro, Asun Paniagua Photography: Gerard Franquesa, Vincenzo Rigogliuso Communication: Isabella Muller Business Development: José García Aguarod Events: Cristina Marín, María José Piñeiros Advertising and sales: Alex Barbero, Marina Bonet, Sandra Gómez, Pilar Lafuente, Carmen Mallavibarrena, Agata Puigmal, Carmen Sánchez, Gonzalo Ulecia, Fèlix Vives Coordination: Marina Trillo Administration: Noemí Ordóñez, Nabila Katira The Show Daily is published by eventoplus Medios, S.L. under licence from Reed Travel Exhibitions Limited. The copyright in the design and content of the Show Daily is owned by eventoplus Medios, S.L. and Reed Travel Exhibitions Limited and its licensors. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form, by an means – electronic, photocopying or otherwise – without the prior permission of Reed Travel Exhibitions Limited. All entries have been supplied by the company listed in the Show Daily and while great care has been taken to ensure that the details are correct, neither Reed Travel Exhibitions Limited nor the publisher of the Show Daily accepts responsibility for any error, omission or claims made in the Show Daily or at the exhibition. IBTM and IBTM Events symbols are trade marks of RELX Intellectual PropertiesSA, used under licence. Hosted Buyer us a trade mark of Reed Travel Exhibitions Limited. Reed Travel Exhibitions is a registered trade mark of RELX Group plc. The Show Daily is printed on 100% chlorinefree paper using vegetable and mineral based inls and is recyclable.
Wednesday November 28th DAY02 FLOOR PLAN
WORLD 34
P
B LOC K
P67
Moment Makers Photo Studio
O
B LOC K
Seating Area
Hosted Buyer Lounge West
Theatre 3
Media Centre
Press Conference
N
B LOC K
M
B LOC K
Technology Village
UN Sustainability Advice
ACS Knowledge Village
Se Sp rv ea ic k e er D es k
Africa
Seating Area
Global Village
Theatre 2
Americas
Up to Organisers Office
Europe
Theatre 1
Key:
Asia & Middle East
L
B LOC K
K
BLOCK
J
B LOC K
IBTM Sales Lounge
i
B LOC K
H
B LOC K
UP TO MEETING ROOMS
Escalator to Walkway
Escalator to Walkway
’ Sud Acces Entrance & Registration
Tech Bar
Exploratory Zone
Hosted Buyer Support Desk
Fira Metro & Taxi
’ Sud Acces
G
B LOC K
Central Bus Station
F
B LOC K
E
B LOC K
D
BLOCK
Recharge Zone
C
BLOCK
B
BLOCK
Seating Area
Seating Area
A
BLOCK
Hosted Buyer Lounge East
Sponsored by
Dome Theatre
WORLD 35
18 years of experience
28 professionals and a wide range of resources available for your meetings in Spain Meeting & Incentive summit for national and international buyers
Grupo eventoplus was borned!
Content marketing services, relaunch of eventoplus.com with new features Education of professionals
8
3
g mee�i�nics fana
Launch of first meeting portal in Spain
Specialised publication for meeting professionals
Trade show, annual meeting point for event professionals
2 g mee�i�nics fana Launch of Spain for MICE magazine
First venues guide
Launch of Destinos MICE magazine
First Spanish Market Study
How can we help you and your meetings in Spain? Meetings + events in Spain |
www.grupoeventoplus.com
When Spain meets France Come join the Spanish meeting industry's cocktail. This year, the party will be très très bien: the best of Spain and France with the tasting of French craft beers and wine accompanied by the best Spanish gastronomy. The perfect atmosphere to chill, relax and network. Sponsor:
Catering:
Como join us! STAND B-84 17:00 - 19:00
36
Happy Hygge Hour with the Danes from 18.00 today! WORLD
DAY02
Wednesday November 28th
We love IBTM. In fact, we love it so much that we have brewed our own special beer for today’s happy hour. Come by and say cheers to all the Danes at stand E25 from 18.00 and together we’ll celebrate Tivoli Garden’s 175th anniversary. That’s 175 years of fun, happiness and hygge. Can you imagine what that has done to us Danes...? www.businesseventsdenmark.com Business Events Denmark BizEventsDK