Chamber Chatter March - April 2012

The Chamber

Chatter

Member News & Information March/April 2012

Providing Leadership and Opportunity for business

2012 Officers Scott Mayes, Chairman Comcast Spotlight

Timothy R. Jefferis, Chairman-Elect TD Bank

Chris Tolsdorf, Vice Chairman Tolsdorf Oil Lube Express

Rob Partridge, Secretary WC Area School District

Donna Urian, Treasurer Fischer Cunnane & Associates, Ltd.

Mike Brown, Past Chairman KMRD Partners, Inc

Board of Directors Mary Bigham WCDish.com

Bryan Brockson EDiS Construction & Development

Thomas Ciccarone Parkway Dry Cleaners

John J. Cunningham, IV Lamb McErlane PC

Ronald K. DellaVecchia DellaVecchia, Reilly, Smith & Boyd Funeral Home, Inc.

Guy T. Dunn

Message from our 2012 Chairman It is both a pleasure and a privilege to succeed Michael Brown as 2012 Chairman of the Greater West Chester Chamber of Commerce. Serving as a board member during the past eight years has helped me appreciate the hard work done by our very fine Chamber staff under the leadership of our President, Katie Doherty.

Together the Chamber staff and board seek to showcase the wonderful community we live in by staging popular events like the Iron Hill Twilight Criterium, The Mars Drinks Old Fashioned Christmas Parade, and our Gallery Walks. These events combine to attract more than 50,000 people to West Chester while showcasing our many fine restaurants, retailers, businesses, and historic attractions. These special events not only add an impor-

1-800-905-GEEK / Geeks on Call

tant quality of life to the community in which we reside, they also raise the profile of Greater West Chester as a wonderful place to live, work, and prosper.

Becoming a Chamber member and patronizing its member businesses is a great way to ‘give back’ to West Chester and ensure its continued economic growth and vitality. Chamber activities support the many special volunteer and charitable organizations that enrich the character of our community. Chamber continued to page 11

Mark Ernest Franklin Mint Federal Credit Union

Thomas Gavin

Unique Boutique - Jane Chalfant

The Chester County Hospital

Liz Golding 1N Bank

Nicole Grebloskie Arthur Hall Insurance

Bruce Griffin YMCA – West Chester Area

Frank Jacquette Jacquette Consulting, Inc.

Mell Josephs Student Services, Inc. West Chester University

Jeannie McGinn McGinn Marketing Works

Arlene McGranaghan Daily Local News

Patrick McKenna, Esq. Gawthrop Greenwood, PC

Andrew McMenamin DNB First

Brian Miller Mars Drinks North America, LLC

Marisa Powell Pietro’s/Nonna’s Restaurants

www.greaterwestchester.com

Jane Chalfant has been a West Chester landmark since 1933, but just as fashion trends change every season, so has the culture of this fashionable shop on

North High Street. A big misconception is that you only come to Jane Chalfant for a special occasion. We offer fun casual lifestyle clothing in all prices ranges…fashion jewelry and affordable accessories. We carry daytime, party, and have created a new shop for Prom dresses.

Excerpts for an article written by Julia Krumenacker of “Chester County Life Magazine” best describe our history and mission. “ The Comerford family purchased the business from Jane Chalfant In 1955 and has never looked back. Literally, Kiki and Patrick, who took over the business continued to page 19

Tickets for the 10 Grand Event on Sale Now- see page 10

WELCOME NEW MEMBERS

Acker's Cleaning

Tracy McNichol / LPL Financial

Mr. Kerry Acker 208C N. Everhart Ave. West Chester, PA 19380 484-886-2200 kerry@ackerscleaning.com www.ackerscleaning.com Cleaning Services

Ms. Tracy McNichol 573 Abbott Drive Broomall, PA 19008 484-472-7704; Fax 484-472-7388 tracy.mcnichol@lpl.com www.lpl.com Financial Services

Advantage Building & Facility Services, LLC

Milestone Events

Ms. Trish Faidiga 901 S. Bolmar St., Bldg. III West Chester, PA 19382 610-701-0735; Fax 610-701-4362 trish@AdvantageBFS.com www.AdvantageBFS.com Property Management/Rental

Ms. Andrea Sankaran 600 E. Market St. West Chester, PA 19382 610-918-4704 andrea@milestonemoments.net www.milestonemoments.net Conference/Retreat/Reception Center

Bella & Betty, LLC

Henry Nace / State Farm Insurance

Ms. Rain Speciale 117-123 W. Gay St., Ste 100 West Chester, PA 19380 610-246-6861 bellaandbetty@gmail.com Retail

Mr. Henry Nace 1154 West Chester Pike, Ste. C West Chester, PA 19382 610-696-5999; Fax 610-696-5440 Henry@HenryNace.com www.HenryNace.com Insurance

Brandywine Maintenance Mr. Ed Myers 95 Clover Hill Lane Spring City, PA 19475 610-948-0710; Fax 610-948-1017 bmc19380@comcast.net www.brandywinemaintenance.com Cleaning Services

Genuine Healthcare Resources, LLC Ms. Linda Raileanu, RN, MM/PA P.O. Box 968 Exton, PA 19341 610-977-2499; Fax 610-524-1523 Linda.Raileanu@genuine-hcr.com www.genuine-hcr.com Health Services & Products

Ink Spot Printing & Copy Center Mr. Steven Blatman 14 Church Rd. Frazer, PA 19355 610-647-0776; Fax 610-647-4560 info@inkspot.net www.inkspot.net Printing Services March/April 2012

Navistar Inc./ East Training Center Mr. Wayne Kosko 304 Willowbrook Lane West Chester, PA 19382 610-719-8828 wayne.kosko@navistar.com www.navistar.com Education/Training

Pauerhaus Productions Mr. John Zadeh 1715 Valley Drive West Chester, PA 19382 484-885-6676 johnzadeh@pauerhausproductions.com www.pauerhausproductions.com Video/Audio Production

Pettine Law Offices, LLC Andrea B. Pettine, Esq. 158 W. Gay St., Ste. 201 West Chester, PA 19380 610-692-7090; Fax 610-692-7014 apettine@pettinefamilylaw.com www.pettinefamilylaw.com Attorney continued to page 4 www.greaterwestchester.com

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New Members continued page 3 Polaris Real Estate, LLC

Tri County Handyman, LLC

Mr. Al Schuster PO Box 311 Media, PA 19063 484-885-0090 info@polarisrealestatellc.com www.polarisrealestatellc.com Real Estate

Mr. Michael McWhirter 527 Hillside Drive West Chester, PA 19380 484-881-3123 info@parepairman.com www.parepairman.com Home Improvements & Repair

Robot Mouse, LLC

Weed Man Lawn Service

Mr. Joshua Coyne 929 S. High St., Suite 194 West Chester, PA 19380 347-470-6689 J.Coyne@MrRobotMouse.com www.MrRobotMouse.com Advertising

Mr. Michael Gavin 510 E. Barnard St. West Chester, PA 19382 610-692-4500; Fax 610-692-4550 weedmanpa@verizon.net weedmanusa.com Lawn Service

RTD Financial Advisors

Westtown Dental Care

Mr. John F. Hochschwender 220 W. Gay St. West Chester, PA 19380 215-557-3800; Fax 215-557-3814 jfh@rtdfinancial.com www.rtdfinancial.com Financial Services

Dr. Sara Bekyan 1558 McDaniel Drive West Chester, PA 19380 484-887-0777; Fax 484-887-0537 info@westtowndentalcare.com www.westtowndentalcare.com Dentistry

The Salvation Army Major Gerald R. Morgan 101 E. Market Street West Chester, PA 19380 610-696-8746; Fax 610-696-1652 gerald.morgan@use.salvationarmy.org www.use.salvationarmy.org Not-For-Profit Organization

SimoneZajac Wealth Management Group, LLC Mr. Daniel Zajac, CFP, CLU 347 N. Pottstown Pike Exton, PA 19341 610-363-1344 daniel@simonezajac.com www.simonezajac.com Financial Services

Skinner Law Firm, LLC Michael J. Skinner, Esq. 15 W. Gay St., 1st Floor West Chester, PA 19380 267-388-3476; Fax 267-388-3477 mike@skinnerlawfirm.net www.skinnerlawfirm.net Attorney 4

www.greaterwestchester.com

Chamber Staff Katie Doherty President Mark J. Yoder Executive Vice President Maggie O’Neill Office Manager Bethany Henry Member Relations Coordinator Chamber of Commerce of Greater West Chester 119 North High Street West Chester, PA 19380 t: 610.696.4046 f: 610.696.9110 www.greaterwestchester.com

March/April 2012

Impact of Habits and Personal Behavior

By Steve Coscia Many years ago, a mentor taught me an important lesson about behavioral development. I was in my early twenties and still impressionable. His succinct message was: First we form habits, then habits form us. His reasoning being that whatever behaviors a person adopted as either good or bad habits would impact that person’s advancement and overall circumstances. While I don’t remember the event that resulted in the mentor’s inculcation, the lesson stuck.

Throughout my life, the mentor’s lesson resurfaced whenever I found myself in a rut due to poor performance. These dull episodes would soon result in an epiphany as the mentor’s reminder popped back into my consciousness.

A simple example about habits and behaviors might be parental guidance in helping children develop good dental hygiene. The daily urging that “brushing your teeth” is important for good health and a proactive method for averting the dentist’s drill is learned by children and hopefully becomes a habit.

The culmination of personal habits and behaviors result in a company’s culture along with the standard operating procedures. A procedure and a habit really are not too different in that they both yield consistent outcomes.

In customer service operations that lack a standard operating procedure for call scripting, problem resolution and proper follow up, the likelihood for inconsistent performance is ripe. These inconsistencies result in a personality-based service delivery in which customers are at the mercy of a service professional’s personality, rather than a stable process.

Therefore those service professionals, who excel, by virtue of their positive attitude or their parent’s instruction about courtesy and respect for others, will improve customer retention, increase customer satisfaction and, as a reward, attract a disproportionate amount of the workload. The increased workload manifests itself in at least two simultaneous outcomes: (1) Customers aware of the behavioral inconsistencies will always request to be served by the better performers and (2) Managers will delegate more tasks to

March/April 2012

the more responsible subordinates thereby broadening the subordinate’s skills and ensuring more future delegation. Meanwhile, the poor performers hurt their employer’s reputation; add unnecessary escalated calls to their manager’s workload and wind up doing less than their more productive counterparts.

Managers must expect the best, keep the bar high and practice fair workload distribution. This is easiest when everyone is a world-class performer. When mediocrity seeps into the service environment, then everyone loses – customers, front-line service professionals and managers.

Steve Coscia (steve@coscia.com) of Coscia Communications writes, speaks and consults about customer service. His books, tapes and television appearances have helped thousands of business professionals.

Coffee Connection Thursday, March 15 7:45am²9:00am Hosted by:

849 Paoli Pike, West Chester Reservations Appreciated Bethany@gwcc.org or 610-696-4046

www.greaterwestchester.com

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Coffee Connection Hosted by:

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Reservations Appreciated Bethany@gwcc.org or 610-696-4046

www.womensjournalcc.com www .women nsjournalcc.co om Family Owned Since 1976

Chamber Chatter Radio Show Every Tuesday @ Noon Listen At: www.brandywineradio.com

Chamber of Commerce of Greater West Chester President, Katie Walker and Executive Vice President, Mark J. Yoder.

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March/April 2012

GOLF MEMBERSHIP WINNERS The Greater West Chester Chamber of Commerce has teamed up with Applecross Country Club to offer renewing members an opportunity to win a Casual Golf Membership at Talamore and Applecross Country Clubs.

All current members are eligible to win during the month they renew their membership. The drawings will continue each month through April 2012.

CONGRATULATIONS to the following businesses who were picked in a lottery drawing of Chamber businesses that renewed their memberships in December 2011 and January 2012:

March/April 2012

Mr. David Liegeot Adventures in Advertising

Mr. Chris Blazakis Morgan Stanley / C.Blazakis

Mr. Bruce Cavin Architectural Alliance

Mr. Teddy Bottos New Haven Style Pizza

Mr. John R. Ferullo Ferullo Insurance Agency

Mr. Greg Snyder Optimodal, Inc.

Mr. Steven C. Founds Founds Funeral Home, Inc.

Mr. Frederick J. Pagani Pagani and Wylam, CPA

Mr. Michael Reese Fulton Bank

Mrs. Marie Paxson Paxson Lightning Rods, Inc.

Mr. Robert F. Adams, Esq. Gawthrop Greenwood, PC

Mr. Gregory M. Cary PECO Energy/Exelon Corporation

Mr. Bill Biles Jefferson at Westtown

Mr. Ronald Ginns Phase 1 Electric, Inc.

Mr. Steve Kelly Kelly's Sports, Ltd

Mr. Anthony Scimone Prudential Fox & Roach Realtors / A. Scimone

Mr. Kyle Smith Kyle's Auto Tags

Mr. Gary Acers Speedpro Imaging

Mr. Brian McFadden McFadden Group

Mr. William S. Wood, II William Wood Co. REALTOR

www.greaterwestchester.com

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What to do when you get a tax notice Taxing authorities including the Internal Revenue Service send out millions of notices a year. New reporting requirements and matching ability is going to increase that number in the future. When you receive a tax notice it needs to be addressed within the time requested in the letter. Don’t panic, most notices can be easily addressed with additional information. Don’t ignore the notice. They never go away. Even if the notice is incorrect, ignoring it will make it harder to fix and may ultimately subject your bank account to be liened or cause your wages to be attached. Never assume the notice is correct whether it is in your favor or not.

Get the letter to your accountant as soon as possible.

We are accustomed to dealing with a variety of notices and are frequently able to tell you what the notice means and if it is likely you owe any additional taxes or penalties. Depending on the notice, we may ask you to sign a Power of Attorney so we can directly communicate with the taxing authority. You may need to provide

By Kathy Wileczek some additional documents to support the response.

At my office, we keep a digital image of the tax preparation documents provided and are able to compare information used to prepare your return with the notice.

There can often be a significant time lag between the response and the resolution. Notices go out faster than the Internal Revenue Service can respond to them. Any additional notices should be forwarded to your accountant to determine if any follow up action is needed.

If additional tax is due, you will need to pay it along with interest. If the notice relates to compliance issues such as reporting of wages and depositing of payroll taxes there can be significant penalties assessed. The IRS takes trust fund deposits and reporting responsibilities very seriously, although penalties may be waived under limited circumstances.

Some notices can’t be avoided, but providing your accountant with complete records and prompt notice can ease the stress and panic.

Kathy Wileczek, CPA (kwileczek@maillie.com) is with Maillie, Falconiero & Company, LLP. We are one of the leading regional accounting, tax and advisory firms in Southeastern Pennsylvania. Our client service philosophy has helped forge an excellent working relationship with our diverse client base.

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March/April 2012

Membership Luncheon Wednesday, March 21 11:45am ~ 1:00pm Hosted by:

1390 Old Wilmington Pike, West Chester $25 for members $35 for non-members RSVP Required Bethany@gwcc.org or 610-696-4046 Michael Stalbaum, EVP of Elite SVM will be SUHVHQWLQJ ³1DYLJDWLQJ WKH QHZ ZRUOG RI LQWHUQHW marketing. Leveraging the mobile web, QR codes DQG 6RFLDO 0HGLD LQ WRGD\¶V ³/LNH´ HFRQRP\

March/April 2012

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March/April 2012

How Much Are Your Employees Worth?

By Peter R. Johnson of Peter R. Johnson & Company In the prior issue, we gave an overview of the process of market pricing a job using Major League Baseball’s Albert Pujols as an example. The end result of this process is to assure that you, the employer, and your employees perceive their compensation to be reasonable, fair and competitive.

In order to assure that the data you receive from the job market is on target with the positions you are market pricing, you must accurately match them with similar positions in the market. This involves the following steps: Develop or refine the position description, which would include title and a detailed analysis of the scope of responsibility and impact on organizational success.

Define the experience, education, skills and behavioral characteristics essential for successful performance.

What is your business or industry; are you for profit or not for profit?

How large is your organization, measured by revenues, number of employees and size of the organization’s operating budget (if you are not for profit)?

Where is the position or positions located geographically?

A good rule of thumb is to develop these descriptions as if you were going to use them as your target for recruiting a new employee. Would you be looking locally, regionally, nationally or even internationally to find the right candidate?

Do you need someone who will bring new skills and experience to your organization? Do you need immediate results or is there time for development? The answers to these questions allow you to refine the match and assure that you are pricing against the proper external positions.

Having completed all of the above, its now time to go into the market and find survey data which will tell you what is a reasonable, fair and a competitive level of compensation for the subject positions. There is a great deal of survey data available, some of which like salary.com and payscale.com can be expensive, however, they are easily accessed and depending on your circumstances, may provide sufficient data to suit your needs. This process can often be time consuming, so if you don’t want to or don’t have the resources to do it yourself, engaging the services of a compensation consultant will relieve you of this burden and provide a high level professional expertise which has access to larger and deeper databases of market information.

Once you have determined what path you want to take and have extracted the compensation data from the surveys establishing the market price, the process becomes more subjective. You now need to consider factors specific to your business or organization, its strategy, position in its market, its long- and short-term goals and how your comMarch/April 2012

pensation practices impact them. Last, be sure to consider internal equity and how any changes made might affect other employees in similar positions or organizational level. ### Peter R. Johnson & Company is a West Chester based compensation consulting firm that provides total compensation plan design and program management. Our experienced staff of compensation consultants enables Peter R. Johnson & Company to provide plan design, implementation support, and ongoing administrative services for all phases of a client’s total compensation program. For more information on this topic, reach us at www.prjandco.com or 610-436-6114.

Membership Luncheon Tuesday, April 24 Hosted by:

Steve Coscia is one of the most widely published and quoted authorities in trade publications on the topics of customer service and soft skills. Join us for an interesting program on how to achieve world class service through toughness, tenacity, and being politically incorrect. http://www.coscia.com/ Location: Holiday Inn Express of Concordville Corner of Routes 1 and 202 Time: 11:45am²1:00pm Cost: $20 for members; $25 for non-members RSVP Appreciate± bethany@gwcc.org

Message from our 2012 Chairman continued page 1 membership has also provided an easy way to make new friends and establish productive business relationships.

If you are not yet a Chamber member, I encourage you to join us today. Chamber membership is one of the wisest investments you can make for your business. This is especially true when we realize that “buying local” has never been more important than it is today.

I look forward to serving the Greater West Chester Chamber of Commerce and I look forward to welcoming you as a new member when you attend one of our many luncheons, card exchanges, and fundraising activities.

Wishing you all a healthy and prosperous 2012, Scott Mayes Chairman www.greaterwestchester.com

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West Chester Golf & Country Club ´<RXU +RPHWRZQ &OXEµ West Chester Golf & Country Club is a "hometown club" located on the northern edge of the Borough of West Chester in the beautiful rolling countryside of Chester County. Our history dates back to 1898. West Chester Golf and Country Club is a private club, owned by the members. For over a century, we have provided members with an outstanding golf course plus a wide variety of activities for the entire family. We are dedicated to providing a facility and atmosphere that is pleasing to our members and their guests.

If you've always wanted to become a member or ever wondered what the Club has to offer you, now is the best time to stop in and see for yourself. Our current membership drive provides you the best opportunity to join the Club.

Learn more about becoming a member at West Chester. Come in and see us or call Casey Fisher: (610) 696-0150 x19, or wcgc.casey@verizon.net

West Chester Golf & Country Club

111 W. Ashbridge St. West Chester, Pa. 19380

Phone: 610-696-0150 Fax: 610-696-1333 E-mail: infowcgcc@verizon.net www.westchestercc.net

´<RXU +RPHWRZQ &OXEµ

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www.greaterwestchester.com

March/April 2012

Thank You to Our Renewing Members in December 2011 & January 2012 Our members are the foundation of our organization. To honor them we would like to congratulate and thank those who renewed their membership in December 2011 and January 2012. Thank you for your ongoing support of the Greater West Chester Chamber of Commerce..

Members between 30 years or more 1N Bank Cambridge Hall Apartments The Chester County Hospital Daily Local News Founds Funeral Home, Inc. Jane Chalfant / Kiki Boutique AAA Mid-Atlantic - West Chester Branch MacElree Harvey Richard C. Nelson, DDS

Members between 20 - 29 years Lamb McErlane PC Chester County Bar Association PathStone Corporation Atlantic Communications Gawthrop Greenwood, PC Arthur Hall Insurance Mattia, Inc. Realtors Process Equipment & Systems, Inc. First Niagara Bank

10 - 19 years Pagani and Wylam, CPA Dusty Rose Cleaning Service Paxson Lightning Rods, Inc. Process Aquatics International LLC William Wood Co. REALTOR Ferullo Insurance Agency Englund's Apparel for Men USI Affinity Kaly Chester County Cat Hospital, P.C. Mr. William J. Scott, Jr. American Helicopter Museum & Education Center Mitch's Market Street Gym Kelly's Sports, Ltd Senator Dinniman's Office Optimodal, Inc. A. Poletto & Associates Toucan Enterprises Maternal & Child Health Consortium Solvepoint Corporation West Chester Psychiatric Associates PECO Energy/Exelon Corporation Eva Z. Abrams, Ph.D. March/April 2012

3 - 9 years Diane Matthews School of Dance Arts Architectural Alliance Jefferson at Westtown Wiggins Payroll, Inc. J.E. Gasho & Associates, Inc. McFadden Group Morgan Stanley / C.Blazakis Roland's Gifts West Chester Bus. Improvement District New Haven Style Pizza e.Smith Productions Nancy Ellis State Farm Insurance Freidirect Inc. Kritter Cleaner Mobile Pet Grooming Fulton Bank Play-A-Round Golf Limoncello Ristorante, LLC Technology Support for Nonprofits Sha-Nic, Inc. Prudential Fox & Roach Realtors / A. Scimone Briggs Auction, Inc. HSM of America, LLC S.B. Conrad, Inc.

1 - 2 years Iacobucci Tuxedo Rentals The Honorable Terence Farrell Kyle's Auto Tags Speedpro Imaging Connelly Wealth Management of Wells Fargo Advisors,LLC Phase 1 Electric, Inc. Four Leaf Energy Inc. Tanzilli Orthodontics WestChester.Patch.com Adventures in Advertising West Chester Christian School CFS, The School at Church Farm

www.greaterwestchester.com

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March/April 2012

March

April

March 7 (Wednesday) Business Card Exchange Sugarbaby Events/Milestone Events 5:30pm-7:30pm

April 10 (Tuesday) Coffee Connection 7:45am-9:00am

600 E. Market St., West Chester Free for members; $10 for general Reservations Appreciated

Health Source of West Chester/Chamberlain Chiropractic 1223 West Chester Pike, West Chester RSVP Appreciated

April 19 (Thursday) Business Card Exchange 5:30pm-7:30pm

March 15 (Thursday) Coffee Connection 7:45am-9:00am Bryn Mawr Trust Company 849 Paoli Pike, West Chester $25 for FLOW members; $35 for Non-FLOW members

Rothwell Document Solutions 590 Hannum Ave., West Chester Free for members; $10 for general RSVP Appreciated

April 24 (Tuesday) Membership Luncheon 11:45am-1:00pm

March 21 (Wednesday) Membership Luncheon 11:45am-1:00pm

Steve Coscia – Achieving Quality Customer Services Holiday Inn Express Concordville Corner of Routes 1 and 202, Concordville PA $20 for members; $25 for general RSVP Required

Michael Stalbaum – Social Networking Dilworthtown Inn 1390 Old Wilmington Pike, West Chester $25 for members; $35 for general RSVP Required

RESERVATIONS FOR EVENTS Register online at www.greaterwestchester.com email bethany@gwcc.org or call 610.696.4046

Busineess Card Exchange h Hosted by:

590 Hannum Ave., West Chester

Thursdayy, April 199 5 0pm³7:30pm 5:3

19 S. High St., West Chester, PA 19382 Fax: 610.436.0117 e:mrody@brandywineinsurance.com

Reser vations Appreciated Bethany@g y gwcc.org or 610-696-4046

March/April 2012

www.greaterwestchester.com

15

Moving IT from a Capital to an Operational Expense: Yes, it Can Be Done!

Tax time is looming. Many small business owners are going nuts trying to calculate ever changing depreciation rules for their technology capital-expenditure (cap-ex) purchases. Not only is the constant struggle to hit this moving target enough to drive business owners crazy, having to predict what your capital expense budget will be for the coming year can be an equally daunting challenge. It is hard, if not impossible, to forecast if and when a PC or server will crash and need replacement. Consider the strategic decision to simply move all of these costs (both foreseen and unforeseen) into a fixed, monthly operational expense.

Traditionally, a technology outage (hard drive failure, server failure, loss of critical business data, database corruption, etc.) would be a money making opportunity for an IT services provider. It is also a potentially unknown loss of revenue for you, the client. Not only is there a hit to your bottom line with having to replace broken equipment, there is the added costs of having to pay to have your systems rebuilt and brought back online. Let’s not forget the obvious loss of employee productivity. The good news is that there is a new paradigm shift in technology support to help alleviate, if not completely eliminate, these unforeseen costs.

By Rob Sparre, President of Dorset Connects The list goes on...

Is Flat-Rate IT right for your business? Many businesses are discovering that this cost-effective solution helps them to ensure a consistent technology budget. Like most other solutions, there is no “onesize fits all” program. Not all IT providers offer a payone-price option. Those that do may offer various services under their “fixed fee” umbrella. In response to customer demands to find a better way to manage their technology budget and associated tax issues, Dorset Connects realized that a Flat Rate IT solution, made sense for many clients. Dorset Connects, for example, now offers a single, fixed rate plan that covers a client’s support issues, including PCs, servers, cloud solutions, antivirus updates, Windows security patch management and backups as well as the management of various technology vendors (copiers, phones, etc.).

If a Flat-Rate IT solution sounds appealing, sit down with your technology provider to identify, in writing, what is and what is not covered.

Rob Sparre, President of Dorset Connects, robert.sparre@dorsetconnects.com.

Dorset Connects offers complete IT and telecommunication management solutions that take the hassles out of managing and maintaining your critical IT systems. We’ll customize a support plan that is tailored to your environment and exceeds your support expectations. www.dorsetconnects.com

Fixed-rate (or Flat-rate) IT is a new trend that is beginning to take a stronger foothold in the Small to Mid-sized Business community. At is simplest level, the client pays a single monthly (operational expense) fee to its IT services provider; in return,all of their technology needs are covered.

The advantages of FRIT are many and easy to identify: 1.

Single, fixed monthly cost makes budgeting easier 2.

All IT needs are covered under one plan per year 3.

New PCs and servers are updated/replaced every few years without the large Cap-Ex hit 4.

No longer having to calculate depreciation schedules 5.

Often unlimited helpdesk calls and remote support 16

www.greaterwestchester.com

March/April 2012

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0*$2 20$$2 3(2$ $12 '$12$0

March/April 2012

Early Morning and Evening Hours...

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Video Analysis...

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And that is why Kinetic Physical Therapy is...

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www.kineticptpa.com www.greaterwestchester.com

17

A New Way to Build Business Relationships ³$FWLYDWH \RXU 1HWZRUN´ ZLWK WKH <0&$

Oscar Lasko YMCA Program Center One E. Chestnut Street, West Chester Thursday, April 12,2012 5:30 ± 7:30 PM Join us for an evening of fun in spirit, mind and body. The event features live music, an art show, healthy happy hour refreshments, a dodgeball game and exciting activities to challenge your mind.

Choose what ignites your spark, network with other professionals and wind-down in a friendly atmosphere.

For more information or to RSVP please email bethany@gwcc.org or call 610-696-4046

Eric N. Shelly DMD Margaret Lee DMD Eric A. Fort DMD

-----------------------------------FREE EXAM & FREE X-RAYS Please mention this coupon when scheduling For new patients only ~ Offer Code: CCGWC

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~ Let our Family Serve Yours ~ Same Day/Early Morning/Late Evening Appointments! *Free Nitrous *Implants *Veneers * Root Canals *Invisalign *Dentures *Teeth Whitening * Same Day Cerec Crowns

www.WCDentalArts.com 403 N. Five Points Road 18

www.greaterwestchester.com

West Chester, PA 19380

610~696~3371 March/April 2012

Unique Boutique - Jane Chalfant continued page 1 in 1984, have remained committed to keeping up with the progressive nature of the fashion industryâ&#x20AC;Ś Over the years, not only the size of this charismatic shop grown, but the styles and selections have enlarged dramatically.

The quality and uniqueness of the original Jane Chalfant remains, but the fashions have been updated right along with the trends.â&#x20AC;?

In 2003 we realized we needed to update the interior of our shop to reflect the casual lifestyle dressing of today.

After the renovation project.. â&#x20AC;&#x153; the end result is a stunning balance of modern-day fashion mixed with the traditional etiquette of an old fashioned family boutique. Out of the transformation came the creation of Kiki Boutiquea shop within a shop.- featuring contemporary clothing and designer jeans.â&#x20AC;? Because of the size of our shop we are able to offer a very large selection from denim to dresses. The sales staff is not commissioned and simply love clothes and helping peopleâ&#x20AC;Ś They just want to be here.. The shopping experience is comparable to shopping with your girlfriends-relaxed and fun- no one is going to tell you what you need to hear. The sales associates go the extra mile to not only ensure that you find what you came in for, but that you leave with clothes that look great on you. â&#x20AC;&#x153;It is fun place to shopâ&#x20AC;Ś we all have a great time, and when it is busy we all help each otherâ&#x20AC;?, says

Kiki who loyally works right along with her staff to ensure top-notch service to her customers.

Once you get in the door you realize how large and eclectic the shop is. You can easily float from one room to the next and get a completely different shopping perspective. â&#x20AC;&#x153;What could be better than parking your car, spending the morning shopping, accompanied by a trip to a local coffee house and a sidewalk lunch at a trendy restaurant , all within walking distance. Quite contrary to an overwhelming day at the mallâ&#x20AC;?

Busineess Card Exchange h Wednes e daay, March h7 5:30pmÂł7:30pm m at M tone Events Miles 600 E. Ma M rket St., Weest Chester

More Â&#x2013;Â&#x160;Â&#x192;Â? Â&#x152;Â&#x2014;Â&#x2022;Â&#x2013; Â&#x201D;Â&#x203A; Â&#x17D;Â&#x2021;Â&#x192;Â?Â&#x2039;Â?Â&#x2030; x x x x x

Hosted by:

Reser vations Appreciated Bethany@g y gwcc.org or 610-696-4046

March/April 2012

Cleaners

Â&#x2014;Â&#x17D;Â&#x2013;Â&#x2039;Â&#x2019;Â&#x17D;Â&#x2021; Â&#x2018;Â&#x2026;Â&#x192;Â&#x2013;Â&#x2039;Â&#x2018;Â?Â&#x2022; Â&#x2039;Â&#x2026;Â? Â&#x2019; ĆŹ Â&#x2021;Â&#x17D;Â&#x2039;Â&#x2DC;Â&#x2021;Â&#x201D;Â&#x203A; Â&#x192;Â&#x2039;Â&#x17D;Â&#x2018;Â&#x201D;Â&#x2039;Â?Â&#x2030;Č&#x20AC; Â&#x17D;Â&#x2013;Â&#x2021;Â&#x201D;Â&#x192;Â&#x2013;Â&#x2039;Â&#x2018;Â? Â&#x2021;Â&#x201D;Â&#x2DC;Â&#x2039;Â&#x2026;Â&#x2021;Â&#x2022; Â&#x192;Â&#x2022;Â&#x160; ĆŹ Â&#x2018;Â&#x17D;Â&#x2020; Â&#x192;Â&#x2014;Â?Â&#x2020;Â&#x201D;Â&#x203A; Â&#x2021;Â&#x201D;Â&#x2DC;Â&#x2039;Â&#x2026;Â&#x2021; And More...

www.greaterwestchester.com

19

THE MISSION of March of Dimes is to improve the health of babies by preventing birth defects, premature birth, and infant mortality. Its mission is carried through research, community services, education and advocacy.

The vision of March of Dimes is for every baby to have the chance to be born healthy.

As a part of its dedication to the local community, the Pennsylvania Chapter of the March of Dimes presents its 23rd Annual Salute to Chester County Women of Achievement Awards Dinner on Wednesday, October 24th, from 5:30pm to 9:00pm at the Mendenhall Inn, 323 Kennett Pike in Mendenhall, PA. The 2012 Chester County Women of Achievement event is led by two dedicated community members.

Chair, Past Honoree, Mary Lou Enoches, along with Co-Chair, Denise Wine of Wells Fargo Advisors, are excited about the enthusiasm within the committee and their commitment to the increasing awareness in the community of this great event.

“I’m so fortunate to be a part of this event. None of this would have been possible without a great committee, great support and great nominees. These three components make home runs! I would like to thank everyone who made this happen! ,” said Mary Lou Enoches.

Co-Chair Denise Wine concurs. “We are fortunate to have so many talented, committed professional women who live and/or work in Chester County and it gives me great pleasure to be on the committee to honor these fabulous women through the March of Dimes Women of Achievement. And, what better way to honor these women by supporting the important work of the March of Dimes,” she asserted.

This is YOUR OPPORTUNITY to NOMINATE A CANDIDATE Please select a nominee who, in your opinion, best exemplifies a true commitment to the community through volunteer service and excellence in the fields of HEALTH, BUSINESS, or PUBLIC SERVICE. To download the 2012 Official Nomination Form or the 2012 Sponsorship Proposal visit the website: http://www.marchofdimes.com/pennsylvania/4317_26975.asp For more information, please contact Alexis Dowhie Moyer at 484.685.5847 or email amoyer@marchofdimes.com

20

www.greaterwestchester.com

March/April 2012

We Mean Business.

Gawthrop Greenwood, PC Attorneys at Law

Call 610.696.8225 or visit us www.gawthrop.com

Business Law Banking & Finance Maritime Law Commercial Litigation

Legal services for businesses, governmental entities and individuals.

17 E. Gay Street Suite 100 P.O. Box 562 West Chester, PA 19381-0562 Phone: 610.696.8225 Fax: 610.344.0922 www.gawthrop.com

March/April 2012

www.greaterwestchester.com

21

Spring is in the Air Upcoming Dates: March 1-31: Annual Silk Sale, 20% Off All Silks!

Sunday, April 8: Easter Sunday April 23rd - April 29th: Professional Secretariesâ&#x20AC;&#x2122; Week

22

www.greaterwestchester.com

March/April 2012

Chamber Chatter Bi-Monthly Advertising Rates

YOUR BUSINESS DESERVES

Eighth Page/Business Card . . . . . . . . . . . . . . . . . . .$85

THE SAME RESPECT YOU GIVE YOUR CUSTOMERS.

3.75” (w) x 2.25” (h)

At Edward Jones, you’ll get more than respect. We’ll help your business gain a financial advantage. Together, we can design an individual program for your business, with the kinds of tools and options you’ll really use, such as:

Quarter Page . . . . . . . . . . . . . . . . . . . . . . . . . . . .$150 3.75” (w) x 4.875” (h)

Half Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$260 horizontal 7.5” (w) x 4.875” (h) vertical 3.75” (w) x 10” (h)

T Business Credit Card with Rewards T 401(k)s and Other Retirement Plans

Full Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$415

T Insurance Programs

7.5” (w) x 10” (h)

T Business Continuation Planning

Online ad is free with any print ad. Please provide web site address to link your ad.

10% discount on full annual run of any size ad. Space reservation is due by the 1st of the month prior to publication (i.e.

March/April edition- reservation due by Feb. 1, and the ad itself is due Feb. 8)

T Wide Range of Investment Options and Strategies

Call your local financial advisor today.

Jeff Kitchen, AAMS® Financial Advisor .

The Chamber Chatter is a bi-monthly publication with a circulation of 1100. It is free to members of the Chamber. Editorial Content and advertising is limited to Chamber members. Editorial coverage does not imply or indicate Chamber endorsement of members business, product or services.

105 South High Street West Chester, PA 19382 610-430-1320

Eric S Smith, AAMS®

Randall S Evans, AAMS® Financial Advisor .

105 South High Street West Chester, PA 19382 610-430-1320

www.edwardjones.com

Member SIPC

Financial Advisor .

704 West Nields Street Suite G West Chester, PA 19382 610-436-4101

Jan/Feb 2012

www.greaterwestchester.com

23

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