2021 Annual Report

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Goodwill it. 2021 Annual Report

In 2021, we took chances,

“In the end… we only regret the chances we didn’t take, the relationships we were afraid to have, and the decisions we waited too long to make.”

stepped out of the security of what we have always done, forged new relationships, and took advantage of opportunities that lay in -Lewis Carroll front of us; we have no regrets. As a result, it was one of our most successful years. We served 14,628 people in our community through our free programs and services and placed 1,465 in community-based employment. We launched a new Production Assistant Training program; opened a new location in Espanola; launched an e-commerce site; updated and implemented a variety of technology systems to increase our efficiency and effectiveness across the organization; heightened our commitment to our employees by providing greater opportunities for learning and development; completed our next three-year strategic plan; and much more… We could not have achieved all of this without our hardworking, dedicated, and loyal employees. I continue to be inspired by their capacity for caring and commitment to service and our mission. I truly believe that we as an organization live to serve the people of our community and each other, and I see it come to life in everything that we do. And while we are still operating in a world that presents new challenges and is changing each and every day, it does not set us back; it only drives us forward in more inspired ways. I continue to serve this organization and community in gratitude.

- Shauna Kastle, President and CEO

2021 Leadership Executive Staff

Board of Directors Officers Chris Clepper, Chairperson Bill Focke, Treasurer Brian McMath, First Vice Chairperson Molly Calvani Butkus, Secretary Members ​Amanda Guth John Briscoe Stephen R. Byrd, Past Chairperson

Lisa Chavez Thomas Cooper Linda Davis Hazel Tull-Leach Gary Hellmer, Past Chairperson Stephen Ingram, Past Chairperson Mark Pike, Immediate Past Chairperson Bryan Ross James Sheridan

President and CEO - Shauna Kastle Chief Operating Officer - Will Hogsett Chief Financial Officer - Tom Downey Chief Services Officer - Sara Penn Chief Administrative Officer - Leo Tafoya General Legal Counsel - Jim Wood ​Employee Engagement Director - Steve Wachter Marketing Director - Pam Russom

Service Director - Sesha Lee Service Director - Daniel McConnell Logistics Director - Ricky Sanchez Regional Retail Director - Jody Tucker Regional Retail Director - Josh Griswold Regional Retail Director - Tiffani Anderson Director of Sustainability - David Homanick

New Mexicans we helped When Davon met his Goodwill

Supportive Services for Veteran Families Case Manager (SSVF), he faced a housing crisis and was at risk of homelessness. Non-renewal of a lease had ended his permanent housing leaving him between homes and relying on friends for shelter. Further, because of his challenging background and low income, it was

Lisa enrolled in the Senior Community Service Employment Program

(SCSEP) in April of 2021. When she found help at Goodwill, Lisa had run out of savings and could not find employment. She heard about the SCSEP program from her guardian, who had been diligently working to help her become self-sufficient. Lisa’s barriers to employment were limited work history, risk of homelessness, and lack of transportation. Also, Lisa was very reluctant to explore employment because she feared the process of using public transportation. She expressed concerns that she did not have proper work attire and was generally unsure if she would be a good employee. Her Goodwill SCSEP Coordinator offered reassurance that Goodwill would help Lisa in all ways possible and encouraged her to continue her pursuit of employment. Her coordinator supported Lisa throughout the process, including referring her to the Division of Rehabilitation for bus passes and clothing allowance. Lisa quickly gained confidence taking the city bus and working towards her employment goals. Today, Lisa is training at a government agency as an office assistant.

difficult to find an apartment that would accept his application. His Goodwill case manager worked consistently with him to make phone calls and apply to apartments of interest. After months of effort, one of Davon’s rental applications was accepted. Once settled into permanent housing, Davon continued his quest to find stable employment. This priorities shift made him eligible for Goodwill’s Homeless Veterans Integration Program (HVRP). Davon worked diligently with HVRP to find a job and stabilize his life. Now approved for a shallow subsidy program, Davon will continue to stabilize, build savings, and budget for two years.

Through this host agency training, she has built rapport with staff and other participants. She has learned teamwork, communication, responsibility, and customer service skills. She has also gained clerical skills by greeting customers, answering phones, and filing. Once apprehensive, Lisa is now a recognized team player and is well-liked among her supervisors, other participants, and agency visitors. Her continuing support from Goodwill will include job search and interviewing skills. Lisa plans to continue training to have skills that will allow her to find and

maintain meaningful employment.

$435.33 Cost to place one person in a community-based job

Our Programs by the Numbers 118

Veteran Family Services


Production Assistant Training


Gateway To Work


Supportive Services for Veteran Families


Coordinated Services

2,530 GoodJobs


Homeless Veterans’ Reintegration Program


Third Party Assessments

$13.10 Average wage

it. helps


Senior Community Service Employment Program



2,903 People Served by More

Than One Program

10,361,935 Pounds of materials recycled and kept out of landfills

Donors Chairman’s Circle ​$5000+ Linda Davis Charles Knapp ​ Board of Director’s Circle $1000 - $4999 Hub International Schwab Charity Mellon Trust Frank Gerstle Jr. Kull Family Stephen and Lou Anne Byrd ​ President’s Club ​$500 - $999 Sidney & Marianne Gutierrez DG Martinez PNM Midwest Textiles Enterprise Bank Conrad Strohacker Mark Pike ​ Executive Club ​$250 - $499 S. Montano Kenneth and Hazel Tull-Leach Carla and Bill Focke Gavin Leach

Goodwill Friend ​$1 - $249 The Youngers​ Shauna Kastle Steve Wachter Joan Snider Noel Lucero Kyle Abney Anonymous ​Toscana Marketing James Sheridan Robert Barefield Jan Protz Paul Groh Patricia Appel Barbara Nahler Brian McMath Special Donation Partners Resolution Graphics​ Chic Godfrey - Leon Levin​ ​Nancy Paul


Total People Served in 2021

2021 Our Year by the Numbers.


People in Community Employment

it. serves

What we expect in 2022 14,300 = Our 2022 Goal for People Served by Goodwill’s Programs and Services 1,500 = Our 2022 Goal for People Placed in Community Employment

Locations Specialty Stores GoodThreads 3401 NM-528 (505) 253-9950 Clearance Corner 5000 San Mateo Blvd. NE (505) 881-6566 Ecommerce 4701 Lincoln Rd. NE (505) 881-6030 x1171 Albuquerque 5000 San Mateo Blvd. NE (505) 881-6612 11500 Menaul Blvd. NE (505) 998-7860 7120 Holly Ave. NE (505) 998-2894 6636 Caminito Coors NW (505) 899-9790

Bernalillo 1021 Venada Plaza Dr. (505) 404-2277

Roswell 2601 N. Main St. (575) 622-5500

Clovis 2005 N. Prince St. (575) 762-7995

Santa Fe 3060 Cerrillos Rd. (505) 424-9726

Farmington 1861 N. Hutton Rd. (505) 326-6203

Espanola 628 N. Riverside Drive (505) 446-23200

Gallup 1820 E. Highway 66 (505) 863-9217 Los Lunas 201 Desert Willow Rd. (505) 994-0286 Rio Rancho 2003 Southern Blvd. SE (505) 892-0215

Goodwill Industries of New Mexico is on a mission to provide skills training, job development and social services to New Mexicans.


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