Dear Friends, Supporters, and Partners,
As we close another remarkable year at Goodwill Industries of New Mexico, I am filled with gratitude and admiration for the collective efforts that have propelled us forward in our mission to provide job development, skills training, and social services to New Mexicans. This past year, we served 21,538 individuals through our robust programs and services, successfully placing 1,556 in community employment. These accomplishments were made possible through the expansion of our NextSteps program, creation of our JumpStart program, the full implementation of Caseworthy (client tracking software) across all programs, and the re-launch of GoodSkills classes, to name just a few. In 2023, we deepened our community engagement through events like the First Annual Employer Summit, and Unity for Heroes fair, alongside a resource fair inside the Grants Men’s and Women’s Prison Facilities. These efforts highlighted our role as a pivotal connector among individuals, employers, and supportive services. We completed the second year of our 2022-2024 Strategic Plan, achieving 86% of our objectives! The successful implementation of Microsoft 365 and Teams SharePoint across the enterprise and the development of our employee Intranet site were monumental steps forward in leveraging technology for the agency. Our sustainability efforts were equally groundbreaking, with the submission and receipt of the DERA grant, in partnership with the New Mexico Environment Department, allowing for the integration of electronic (EV) tractors into our operations. This initiative, alongside our e-waste recycling event with Pojoaque Pueblo, and continuous statewide recycling efforts that resulted in diverting over 9 million pounds from the landfill, underscore our organization’s commitment to environmental stewardship. Looking ahead to 2024, “opportunity” is our guiding light. With the foundation laid in 2023, we are poised to expand our impact, reaching more individuals, innovating our services, and strengthening our community partnerships. In closing, I extend my deepest thanks to each of you for your continued belief in our mission. Together, we have created a legacy of service and impact that fuels our drive towards even greater achievements. In continued service and gratitude, Shauna Kastle, President and CEO
GOODWILL PROGRAMS HELP FOR A UTILITY BILL TURNS INTO BY THE NUMBERS THE OPPORTUNITY OF A LIFETIME COMPREHENSIVE SERVICES
In the spring of 2023 Ken Calles was working to care for his disabled mother. Due to the insurance benefits she received, he could not be compensated as an in-home caregiver, and just couldn’t make ends meet any longer. “I had Homeless Veterans’ a little bit of money in the bank, but I just didn’t have enough for day-to-day GoodJobs expenses,” he shared. His next stop was a nearby church to ask if they could Reintegration Program help him pay his utility bill. According to Ken, a gentleman at the church said he could not help with the bill, but he could help him find a job. “I said yes! Supportive Services Veteran Family That is exactly what I need.” Ken was directed to Goodwill where a Career Specialist from the GoodJobs for Veteran Families Services program stepped right in. “Monica was so smart and was amazing,” he said. As a participant in the program, Ken received one-to-one coaching and assistance to find a job that was the right fit for him. “I investigated several jobs, but they weren’t quite right,” he said. Undeterred, Monica Senior Community NextSteps found a position at Home Depot, and with her help, Service Employment Reentry Services Ken applied and got the job, and began Program working there in June of 2023. Ken now works full-time and Production Assistant loves his job. And it doesn’t hurt Training Third Party Assesments that he now has full benefits, access to a 401K plan and even stock options. And the cost to Ken for Goodwill’s help? COORDINATED SERVICES Absolutely nothing. “This has completely changed my life. To be honest, I think I 15,376 additional points of assistance to the might have given up completely community through referrals to partners such as without Goodwill. I still can’t Albuquerque Public Schools, classroom instruction and skills training, and access to on-site training centers. believe what they did for me.”
502
585 173
1,898
3,072 213
133 76
*Ken Calles (left) and Justin Schmitter, GoodJobs Program Manager (right)
410
Employees State-Wide
17
Retail Locations
33
Counties Where Goodwill Offers Services
1,556
People Placed in Community Employment
21,538
Total People Served
9,029,251
Pounds of Material Recycled and Diverted from Landfills