THE SOLE OF THE COMMUNITY Dear friends of Goodwill, It is my honor to share Goodwill’s 2016 –2017 Annual Impact Report with you. This year’s theme, “Stepping forward. Changing lives.” speaks to the incredible contributions made by the many Faces of Goodwill—creating impactful and lasting change within our community. Our shoppers and donors tie Goodwill’s retail operations to our mission with every item donated and purchased. Students within Goodwill’s programs are shown the pathway to success through the solid determination of Goodwill’s volunteers, mentors, and staff.
Individuals with disabilities are able to overcome barriers to achieve dignity and hope through Goodwill and the power of work. Together, we are making tremendous strides to ensure that everyone has an opportunity to land on their feet and find success. In the 2016 – 2017 program year, Goodwill served more than 26,000 Coloradans in need. I am beyond grateful for your support. You’ll learn more about Goodwill’s impact throughout this report. Thank you for stepping forward and changing lives. Sincerely,
Our business partners discover the perfect fit within Goodwill, allowing them to give back in multiple ways. Goodwill’s employees lace up each day, working to improve the quality of life for themselves, their families, and neighbors.
Stuart Davie, President & CEO Goodwill Industries of Denver
YOUTH
CAREER DEVELOPMENT By providing classes, career planning, mentoring, transition support, internships, job placements, and other resources, Goodwill is helping students succeed every step of the way.
15,986 STUDENTS SERVED
37 SCHOOLS IN SEVEN DISTRICTS
SUCCESS STORY
Maria Mu came to the U.S. in 2012 as a refugee from Thailand. She had to overcome language and cultural barriers, and help her family settle into a new country. Goodwill played a major role in helping Maria graduate high school and navigate the college admissions process. Maria is now studying to be a nurse at the Community College of Denver.
GOODWILL STUDENTS BY ETHNICITY 5,170 1,408 1,354 373 78 1,103 6,500
LATINO CAUCASIAN AFRICAN AMERICAN ASIAN NATIVE AMERICAN OTHER UNREPORTED
Watch Maria’s full story at GoodwillDenver.org/SuccessStories
ADULT
CAREER DEVELOPMENT Goodwill allows struggling adults to march with confidence towards their futures through job-search support, skilldevelopment classes, and career-development assistance.
10,564 ADULTS SERVED
BARRIERS TO EMPLOYMENT** 1,357 358
$11.93
330
AVERAGE HOURLY WAGE OF THOSE PLACED
316
369 REPORTED JOB PLACEMENTS*
SUCCESS STORY
325 298 236 162 106 231
UNEMPLOYMENT LANGUAGE DISABILITY SUBSTANCE ABUSE HISTORY HOMELESSNESS CRIMINAL BACKGROUND WORKING POOR OLDER WORKER LACK OF GED/DIPLOMA OTHER
*Participants are not required to report placements to their facilitators. **Graph is representative of barriers identified by participants. Participants may also experience multiple barriers.
Brandon Madrid was struggling to pay for his three-day-per-week kidney dialysis, and his manual labor jobs were wearing him out physically. Upon completing Goodwill’s BankWork$ program, Brandon was hired at Wells Fargo. He is now financially stable and looks forward to his future. Watch Brandon’s full story at GoodwillDenver.org/SuccessStories
COMMUNITY EMPLOYMENT
Goodwill helps individuals with disabilities find the right fit within the community by providing meaningful work and independence through training and employment.
110 55,782
ADULTS SERVED
HOURS OF SERVICE
88% PARTICIPANTS EARNED A WAGE *Graph is representative of barriers identified by participants. Participants may also experience multiple barriers.
SUCCESS STORY
BARRIERS TO EMPLOYMENT* 94 92 83 76 21 20 9 9 5 71 72
LACK OF GED/DIPLOMA LACK OF/LOW LITERACY DEVELOPMENTAL DISABILITY LEARNING DISABILITY DEAFNESS OR HEARING IMPAIRMENT PSYCHIATRIC/EMOTIONAL DISABILITY AUTISM NEUROLOGICAL DISABILITY BLINDNESS/VISUAL IMPAIRMENT OTHER DISABLING CONDITION OTHER DISADVANTAGING CONDITION
EMPLOYEE SUPPORT SERVICES
This program helps Goodwill employees climb over life’s unexpected obstacles in order to keep working and support themselves and their families.
168
54%
EMPLOYEES SERVED WITH INTENSIVE SUPPORT
EMPLOYEES WHO REPORTED A DISABILITY OR DISADVANTAGING CONDITION
1,450
$69,225
AVERAGE NUMBER OF GOODWILL EMPLOYEES
DISTRIBUTED FOR EMERGENCY NEEDS
Vashawn Pearson’s determination allows him to overcome a significant delay in speech while stepping up to help his team. With support from Goodwill, Vashawn maintains his independence and lives on his own. He’s been working with Goodwill since 2012 and always has a positive attitude that radiates to those around him. Watch Vashawn’s full story at GoodwillDenver.org/SuccessStories
RETAIL
AND OPERATIONS With locations all across the Front Range, Goodwill’s retail and operations exist to create solid footing for people in need within our community.
1,886,793
3,588,351
DONATIONS
TRANSACTIONS AT RETAIL STORES
266,157
155,242
TRANSACTIONS AT OUTLET WORLDS
TRANSACTIONS ONLINE
“I’m the first face of Goodwill donors see. I always try to give them a good impression!” —Dan Lombardi, Clayton Donation Center
RECYCLE NEW & RENEWED
As the ultimate socially responsible retailer, Goodwill works diligently to be efficient with its recycling practices and reduce its environmental footprint. RECYCLING BY CATEGORY (IN POUNDS) 11,774,750 5,423,598 2,638,865 2,051,870 1,936,815 859,746 407,261 215,101 120,013 6,215,192
CLOTHING BOOKS COMPUTER EQUIPMENT METALS CARDBOARD SHOES PLASTIC BELTS & PURSES TOYS OTHER
31,643,211 POUNDS RECYCLED
Goodwill’s Good Electronics program offers an environmentally responsible way for Coloradans to recycle most computer equipment. Each computer is wiped clean of data, then refurbished or recycled according to Department of Defense standards at Goodwill’s R2:2013 certified facility. The program also provides work experience and development for individuals with disabilities. Learn more at GoodwillDenver.org/GoodElectronics
GOODWILL’S MISSION Goodwill provides education, career development, and employment opportunities to help Coloradans in need achieve self-sufficiency, dignity, and hope through the Power of Work.
VOLUNTEER
WITH GOODWILL
Goodwill makes career education more relevant by pairing participants with volunteers, mentors, and guest speakers from the business community.
2,566
12,291
673
VOLUNTEERS
VOLUNTEER HOURS
YOUTH MATCHED WITH VOLUNTEER MENTORS
$319,197
SUCCESS STORY
A WARM WELCOME TO REFUGEE STUDENTS
VALUE OF VOLUNTEER TIME* *Latest figure ($25.97 per hour for Colorado) from 2016 Bureau of Labor Statistics data, as indexed by Independent Sector in April 2017.
GET INVOLVED
Thanks to the generosity and support of the community, Goodwill is able to provide crucial, life-changing programs to Coloradans in need. Take the next step today ! SHOP Support Goodwill’s community programs and change lives with every purchase.
ENGAGE Partner with Goodwill to create an effective social responsibility strategy for your business.
DONATE Reduce waste, repurpose goods, and provide jobs with your gently used items.
SPONSOR Attend or sponsor a Goodwill event and be inspired.
VOLUNTEER A small investment of your time provides a lifetime of dividends for people in need.
TOUR Discover all the ways Goodwill creates a lasting and positive impact in the community.
Yumino Kimura spends an hour each week helping students at South High School practice their English. Having moved to Colorado from Japan in 1970, Yumino knows what it’s like to navigate American culture without knowing a word of English. For the past four years, Yumino has paid it forward by volunteering in Goodwill’s Youth Career Development program. Her devotion and enthusiasm helps ease the transition for her students. “I enjoy learning from the students when they talk about their different cultures with pride, just as I did about my Japanese culture when I was a new student at an Englishlanguage school,” said Yumino. Watch Yumino’s “7EVERYDAY Hero” feature on thedenverchannel.com.
BOARD OF DIRECTORS AND LEADERSHIP TEAM
CHAIR
DIRECTORS
Dan May RV Management Corp
Greg Ball
VICE CHAIR Jennifer Sobanet University of Colorado – Denver
TREASURER Diane Reeder Thompson White, LLC
SECRETARY Vicki Lovato Silver & DeBoskey, PC List reflects individuals as of October 2017.
Damon Barry Ballard Spahr LLP Stuart Davie Goodwill Industries of Denver Michael Ebedes PricewaterhouseCoopers, LLP Vanecia Kerr College Track Harold Klausner Insightory Consulting
Jean Lawhead Delta Dental of Colorado Robert Likos Bank of the West
Jennifer Wozniak Xcel Energy Clifford E. Young University of Colorado – Denver
Venetia Marshall Kaiser Permanente
LEADERSHIP TEAM
Dawn Taylor Owens DTO Strategies
Stuart Davie Chief Executive Officer
Kathy Vieth AgeWellMD Chrissy Winkler RevGen Partners Scott Worrell Consultant
Richard Hettlinger Chief Financial Officer Joyce Schlose Chief People Officer
FINANCIAL SUMMARY
REVENUE $57,685,834
90.9%
OTHER PUBLIC SUPPORT
$2,515,188
4.0%
This annual impact report includes data from the 2016 calendar year and program impact data from the 2016 –2017 program year (July 1, 2016 – June 30, 2017).
CONTRACT REVENUE
$2,273,352
3.6%
SALES
OTHER INCOME TOTAL
$959,128
1.5%
$63,433,502
100%
EXPENSES RETAIL OPERATIONS/PROGRAMS
$55,881,163
80.8%
WORKFORCE DEVELOPMENT PROGRAMS
$6,487,712
9.4%
GENERAL & ADMINISTRATIVE
$6,276,761
9.1%
$492,339
0.7%
$69,137,975
100%
FUNDRAISING TOTAL
GOODWILL INDUSTRIES OF DENVER 2016 – 2017 SUMMARY YOUTH CAREER DEVELOPMENT
15,986 students served
ADULT CAREER DEVELOPMENT
10,564 adults served
COMMUNITY EMPLOYMENT
EMPLOYEE SUPPORT SERVICES
RETAIL AND RECYCLING
37 schools in seven districts
369 reported job placements* 110 adults with disabilities served 55,782 hours of service 168 employees served with intensive support 54% reported a barrier 1.89 Million donations 31.64 Million pounds recycled
26,828 COLORADANS SERVED *Participants are not required to report placements to their facilitators.
LEARN MORE AT GOODWILLDENVER.ORG
GOODWILL IN YOUR COMMUNITY
LOCATIONS 30 RETAIL STORES 9 DONATION CENTERS 3 OUTLET WORLDS 1 DÉJÀ BLUE BOUTIQUE 37 SCHOOLS 3 CAREER CONNECTIONS CENTERS
Map reflects services and locations as of June 2017.
1 CORPORATE OFFICE