GOODWILL INDUSTRIES OF DENVER ANNUAL IMPACT REPORT 2017-2018
Dear friends of Goodwill,
100 is certainly a number to be celebrated, but as we look forward to the next century of changing lives, we’re focused on the number ONE. One donation. One student’s scholarship interview. One mother’s ability to provide for her family. One individual’s sense of dignity. All of these “ones” combine into a tremendous force for good.
As Goodwill Industries of Denver celebrates a century of service in Colorado, I am delighted to share our most recent outcomes with you. Over the last 100 years, Goodwill’s mission has evolved with the changing needs of the community, while holding firm the ideal that the power of work has the profound ability to change lives. Generations of Coloradans have received support through Goodwill’s programs, made possible only through the generous support of our community.
Every part of our mission plays a critical role in continuing Goodwill’s legacy of helping people who face serious barriers to success. In the 2017–2018 program year, you helped Goodwill serve 23,069 Coloradans in need.
You’ll learn more about Goodwill’s programs and their impact, throughout this report. On behalf of our entire team of dedicated staff and volunteers, I’d like to extend my gratitude for your continued support. Sincerely,
Karla Grazier, Goodwill Industries of Denver
YOUTH
ADULT
Goodwill supports students in highpoverty schools through group mentoring, career planning, college prep, scholarship resources, internships, job placements, and transition services.
Adults with barriers to employment find confidence in their futures with the help of Goodwill’s job-search support, skill-development classes, and career development assistance.
career development
Talieayh Wise silently endured unimaginable heartbreak and tragedy as a high school freshman. Without a stable home to retreat to, she found the strength to carry on with the help of the Goodwill Youth Facilitator at her school. Talieayh is now working towards a Business Degree at the University of Northern Colorado!
13,004 students served
29
schools in five districts
career development
545
internships & placements*
GOODWILL STUDENTS BY ETHNICITY 3,306 1,197 1,028 317 61 457 6,638
Latino Caucasian African American Asian Native American Other
Unreported
Watch videos featuring Talieayh, Donna, Madisyn, and Edward at GoodwillDenver.org/SuccessStories *Participants are not required to report placements to their facilitators.
EMPLOYEE
support services
Goodwill provides assistance to ensure its employees can overcome life’s unexpected obstacles in order to keep working and support themselves and their families.
154
employees served with intensive support
$48,232
distributed for emergency needs
1,481
average number of Goodwill employees
Azza Ahmed moved to the U.S. to provide a better life for her children. Even with 11 years of banking experience in the Middle East, she struggled to find a job because of her lack of proficiency of the U.S. banking system. After graduating from Goodwill’s BankWork$ program, Azza accepted a Senior Service Officer position at Bank of the West and is on the fast track to becoming a Branch Manager!
9,805 adults served
$13.56
average hourly wage of those placed
BARRIERS TO EMPLOYMENT** 482 197 174 159 139 80 42 40 31 165
Unemployment Substance abuse history Disability Homelessness Working poor Criminal background Language Older worker Lack of GED/diploma Other
*Participants are not required to report placements to their facilitators. **Graph is representative of barriers identified by participants. Participants may also experience multiple barriers.
SUSTAINABILITY
recycling & repurposing
As the ultimate socially responsible retailer, Goodwill works diligently to be excellent stewards of every donation, with a focus on efficiency and safety within its recycling practices.
67%
employees who reported a disability or disadvantaging condition
722
hours donated to the Emergency Assistance Program by Goodwill staff
249
reported job placements*
55,362,520 pounds repurposed & recycled
1,293
average number of employees directly involved in Goodwill’s repurposing & recycling efforts
Melissa Briggs was a prominent Methodist deaconess who founded the Denver chapter of Goodwill in 1918. She was often seen riding her bicycle around town, collecting donations and discarded items. These items were then cleaned, repaired, and given to people in need.
GOODWILL’S MISSION
A century later, Melissa’s spirit of helping others is present throughout the Goodwill community. Our donors, shoppers, program participants, and employees all embody Goodwill’s mission—helping to usher in the next 100 years of changing lives.
Goodwill provides education, career development, and employment opportunities to help Coloradans in need achieve self-sufficiency, dignity, and hope through the Power of Work.
COMMUNITY
RETAIL
Goodwill helps individuals with disabilities access their community, find meaningful work, and achieve selfsufficiency through specialized training and employment.
With locations across the Front Range, Goodwill’s retail operations exist to create opportunities for people in need within our community.
employment
Donna Helfrich and Madisyn Higgins were both told at different stages in their lives that they may never see a day when they would live and work independently, but they paid that no heed! Thanks in part to their own determination, friendship, and their Goodwill Job Coach; Madisyn and Donna both live on their own and are rockstar employees at the Denver Zoo!
106
55,107
adults served
hours of service
90%
participants earned a wage
BARRIERS TO EMPLOYMENT* 99 Developmental disability 96 Lack of GED/diploma 96 Lack of/low literacy 86 Learning disability 27 Psychiatric/emotional disability 20 Deafness or hard of hearing 16 Autism 11 Blindness/visual impairment 7 Neurological disability 85 Other disadvantaging condition 82 Other disabling condition *Graph is representative of barriers identified by participants. Participants may also experience multiple barriers.
VOLUNTEER
with Goodwill
Goodwill continues its 100-year legacy by making career education more relevant. It connects students and adults with volunteer mentors and guest speakers from the business community.
982
volunteers
12,930
volunteer hours
467
youth matched with volunteer mentors
$346,265 value of volunteer time*
*Latest figure ($26.78 per hour for Colorado) from 2017 Bureau of Labor Statistics data, as indexed by Independent Sector in April 2018.
& operations
Edward Smith is a single father determined to advance his career and provide for his young son. He struggled to find an employer that would look beyond the decisions of his past, until Goodwill gave him a second chance. Edward is now thriving as a leader in the Good Electronics department while earning his Associate’s Degree at Red Rocks Community College!
2,041,400 donations
3,874,538
transactions at retail stores
275,828
transactions at Outlet Worlds
163,025
transactions online
30 RETAIL STORES
3 OUTLET WORLDS
1 DÉJÀ BLUE BOUTIQUE
GET INVOLVED Thanks to the support of the community, Goodwill provides life-changing programs to Coloradans. Together, we can extend Goodwill’s legacy into the next 100 years and beyond! SHOP Support Goodwill’s community programs and change lives with every purchase.
ENGAGE Partner with Goodwill to create an effective social responsibility strategy for your business.
DONATE Reduce waste, repurpose goods, and provide jobs with your gently used items.
SPONSOR Attend or sponsor a Goodwill event and be inspired.
VOLUNTEER A small investment of your time provides a lifetime of dividends for people in need.
TOUR Discover all the ways Goodwill creates a lasting and positive impact in the community.
SHOP, DONATE, VOLUNTEER, AND BE A PART OF GOODWILL’S 100-YEAR LEGACY! GET STARTED AT GOODWILLDENVER.ORG.
2017–2018 AT A GLANCE YOUTH CAREER DEVELOPMENT
13,004
ADULT CAREER DEVELOPMENT
9,805
29
students served
schools in five districts
adults served
COMMUNITY EMPLOYMENT
106
67%
employees served with intensive support
RETAIL AND SUSTAINABILITY
55 Million
donations
*Participants are not required to report placements to their facilitators.
154
hours of service
2 Million
reported job placements*
EMPLOYEE SUPPORT SERVICES
55,107
adults served
249
pounds repurposed & recycled
reported a disability or disadvantaging condition
23,069 COLORADANS SERVED!
FINANCIAL SUMMARY This annual impact report includes data from the 2017 calendar year and program impact data from the 2017– 2018 program year (July 1, 2017 – June 30, 2018).
REVENUE Sales
$58,561,655
88.4%
Contract Revenue
$3,530,581
5.3%
Other Public Support
$2,756,735
4.2%
Other Income
$1,366,886
2.1%
Total
$66,215,857
100%
EXPENSES Retail Operations/Programs
$56,860,963
81.5%
General & Administrative
$6,054,035
8.7%
Workforce Development Programs
$5,905,361
8.5%
Fundraising
$912,964
1.3%
Total
$69,733,323
100%
BOARD OF DIRECTORS Chair
Vice Chair
DAN MAY Dietrich & Company
DIANE REEDER Thompson White LLC
Treasurer
Secretary
JENNIFER SOBANET University of Colorado—Denver List reflects individuals as of November 2018.
VICKI LOVATO S&D Law
Greg Ball Damon Barry Ballard Spahr LLP Michael Everett NuovoRE Karla Grazier Goodwill Industries of Denver
Vanecia Kerr College Track
Venetia Marshall Kaiser Permanente
Harold Klausner Insightory Consulting
Dawn Taylor Owens DTO Strategies
Jean Lawhead Healthcare Executive Robert Likos Bank of the West
Chrissy Winkler RevGen Partners Scott Worrell Newmark Knight Frank Jennifer Wozniak Xcel Energy