North Simcoe Muskoka Community Care Access Centre

NSM CCAC 2015-2016 ANNuAL report to our CoMMuNitieS

It’s What We Do

N

orth Simcoe Muskoka (NSM) is one of 14 Community Care Access Centres (CCACs) in Ontario and is your local provider. When you connect to us, a qualified member of our care team works with you, your caregiver and family to identify care goals and coordinate a care plan that is unique to you. We work closely with hospital partners to support people returning home, and are connected to family doctors, nurse-practitioners, community support service agencies, long-term care homes and other partners to ensure care is provided at the right time, and in the right place to maximize the value of every healthcare dollar.

Since CCACs opened in 1997 as notfor-profit, government-funded agencies to provide home care, they have been helping people access the care they need – in their homes, communities and schools. CCACs help people understand their care options and help them connect to programs and services for their needs and the needs of loved ones.

This annual report shows how care is being provided in homes, nursing clinics, communities and schools across the region for people of all ages. We will continue to collaborate on improving timely access to care for you and your family members. You can trust, even with health system changes ahead, our focus is on you.

The Health System is Changing There Are No Immediate Changes Taking Place

T

he Minster of Health and Long-Term Care, Dr. Eric Hoskins, released a proposal in December 2015 outlining changes to Ontario’s healthcare system. On June 2nd, Bill 210, Patients First Act, 2016 was introduced which, if passed, will give Ontario’s Local Health Integration Networks (LHINs) a broader role in primary care and responsibility for home and community care services currently provided by Community Care Access Centres (CCACs). As a result,

CCACs will not exist in the future. However, services and care that we provide will continue. We know that the Ministry of Health and Long-Term Care (Ministry) is committed to continued investment in building capacity in the home and community care sector.

CCACs have always advocated for improvements in care for all Ontarians. We stay committed to working closely with partners to ensure patients get the best care possible through the future change and beyond. We

are optimistic the proposed changes will support continued improvements in care.

Our focus remains on providing safe, quality care to patients we serve.

There are no immediate changes taking place. NSM CCAC continues to provide service and receive referrals for care.

At any time, if you are currently receiving care through NSM CCAC and have questions, please call us at 1-888-721-2222 or 705-721-8010 from 8:30 a.m. to 8:30 p.m.

our ViSioN outstanding care – every person, every day.

referrals Not required CCAC services are for people of all ages and anyone can call to speak with a member of our care team seven days a week from 8:30 a.m. to 8:30 p.m.

Contact us at: tel: 705-721-8010 or toll Free: 1-888-721-2222

CoNteNtS: How We Help Jeremy’s experience with Care for His Son Barbara’s Circle of Care Celebrating a Care Champion A Citizen of outstanding Merit Value for every Dollar putting information At Your Fingertips

At A GLANCe

How We Help Caring For People Of All Ages

I

n 2015-16, North Simcoe Muskoka CCAC brought more care into homes across our communities than ever before.

Over 25,000 people got the care they needed; more than 15,200 of them were older adults (65 years of age and older).

More than 1.1 million personal support hours provided care, such as bathing and activities of daily living to patients, and supported caregivers with respite. Overall, the majority (85%) of personal support services helped older adults remain at home.

On an average day, services in the home touched over 2,500 people. These were people of all ages across the region, who received the information and services they needed to heal at home or to stay safe and well in their homes longer.

Every person’s situation is unique and plans of care are co-created with each individual and members of their care team to reflect their values, care needs and goals. NSM CCAC provides access to a wide range of home care services such as care coordination, information and

Satisfaction with Care H

ome care was provided to over 3,690 patients with complex needs in 2015-16. As a result of our ability to care for more patients with complex needs in their homes,

Giving Back – Care for the Caregiver: NSM CCAC is a charitable organization and through donations received, supports access to medical supplies and equipment for patients, and through our Care for the Caregiver initiative that began in 2008, supports volunteer caregivers in accessing additional respite.

referral, nursing, Telehomecare, personal support, physiotherapy, occupational therapy, respiratory therapy, speech and

language therapy, dietician services and social work.

By the Numbers

hospital referrals to NSM CCAC have increased by 37% over the last six years. In that same time, the number of patients waiting in hospital for a longterm care bed decreased by 63%. Our

hospital partners share in the ‘home first’ philosophy, and together we support safe patient transitions home after hospital care is complete. Our care team received over 10,500 referrals last year to support

patients returning home from a hospital stay. It is at home, in a familiar setting and surrounded by family that together we plan for one’s future care needs.

2015-2016 by the Numbers 92%

37%

patients and caregivers reported being very satisfied or satisfied with their care

increase in patients transitioning from hospital to home

1,950

patients received quality palliative care

in-home nursing care visits/hours provided to patients

1.1 million

Hours of personal support service for patients and caregivers

Decrease in patients waiting for long-term care from hospital

1,292

individuals supported in their transition to a long-term care home

1,700

41,609

10,509

Children and youth received care in their school

Amount of nursing care visits/hours provided in schools

therapy visits to assist children in optimizing their abilities at school

38,413

patients connected to a primary care provider to date 2

278,990

63%

•

NSM CCAC 2015-16 ANNUAL REPORT

66%

patients connected within 10km of their home

29,000

10,520

Calls handled by CCAC information & referral Specialists, connecting people to community services

referrals from hospitals to support patients going home

97%

Partners in Collaborative Care

of patients and caregivers would recommend NSM CCAC care to family and friends.

Children’s Complex Care Navigation Program

Care for Kaiden started right from the beginning. “We’ve always had care of some kind because it started as soon as he came home,” said Kaiden’s dad Jeremy. “You have to be part parent, part nurse, part physiotherapist. A lot of people ask us how we do it. I never even held a baby before I had my own. He’s all we know, and we’ve had this amazing amount of support from the beginning.”

N

SM CCAC and partners care for some of our most fragile and medically complex children (ages 0-17) across our region. To ensure these children and their families are engaged and supported with collaborative care plans that are responsive to their changing needs, partners formed the Children’s

Complex Care Navigation Program (CCCNP).

In our region, we are fortunate to have two complex children’s clinics, one hosted by Orillia Soldiers’ Memorial Hospital (OSMH), and the other by Royal Victoria Regional Health Centre (RVH). Other members of the CCCNP include the Hospital for

Quality Care Improving Care Outcomes & Experiences

F

rom the frontline staff to the board, we value the contribution accreditation makes to quality improvement, risk management and accountability.

In 2011 and in 2015, our organization’s compliance with required organizational practices and standards was evaluated. These are practices that contribute to high quality, safe, and effectively managed care. This past November, we celebrated achieving the highest level awarded by Accreditation Canada for a second time in a row – Full Accreditation with Exemplary Standing.

This success is shared with patients, caregivers and families who have told us what is important to them, and with our health partners who are dedicated to improving care outcomes and care experiences.

“Year after year we have continued to build on a strong foundation in delivering on our commitment to work hand-in-hand with patients, their caregivers and families to make our system better, improve the overall health care experience, and achieve the best value from our finite health resources. This outstanding achievement is a reflection of the tremendous efforts by all and is a great external validation of our culture of quality improvement and our commitment to safe, quality care.”

– Colleen Geiger, Board Chair, NSM CCAC “North Simcoe Muskoka CCAC is committed to our vision: Outstanding Care – Every Person, Every Day. Our Board and staff have once again demonstrated their commitment to excellence in quality and safety for our patients and their families. This is a proud accomplishment for everyone on our team.”

– Barry Monaghan, Transitional CEO, NSM CCAC

Sick Kids, the NSM Palliative Care Network, and the Children’s Treatment Network of Simcoe/York. With children and their families, our Care Coordinators work with partners to coordinate care, share information and establish care goals and treatment plans.

Timely Access to Care Reducing Wait Times

N

ot only are we supporting more people to remain in their homes longer, we are reducing wait times to nursing and personal support services for patients with the greatest need. Our Care Coordinators are regulated health professionals, such as nurses, therapists and social workers with special expertise in comprehensive assessment and care planning, who assess a person’s care needs and work with them to develop a care plan that is unique to them. We are working to ensure that patients who need care urgently get it within five days from being assessed by a CCAC Care Coordinator.

In 2014-15 we achieved significant improvements in personal support access for patients with complex needs, which was showcased provincially by Health Quality Ontario. We remain committed to building on this success, and in April 2016, 94% of patients received nursing care and 86% received personal support within five days of assessment.

NSM CCAC 2015-16 ANNUAL REPORT

•

3

Better HAS No LiMit

Supporting Independence Barbara’s Circle of Care “It is important to be aware of each patient’s unique challenges and know what they want to achieve.”

– Kathryn Crites, NSM CCAC Care Coordinator

A

fter a fall put Barbara in hospital, returning home didn’t seem possible without 24-hour supervision. Her daughter Alison recalls, “There were safety concerns, but our family knows mom is fairly independent and would get better with supports to live at home.”

Kathryn, Barbara’s CCAC Care Coordinator, understood the complexities of her care needs and created a care plan with Barbara, her three daughters, and all members of the care team.

For instance, the collaborative care plan that supported Barbara’s safe transition home included a visit from a CCAC Rapid Response Nurse (RRN), arranged in-home care and access to community programs. Barbara remains connected to her CCAC Care Coordinator and is at the centre of her care plan. Decisions are made with her and her daughters.

As part of Barbara’s safe transition home, her care plan included a home visit by a NSM CCAC Rapid Response Nurse. Across our region, these specialized nurses work to support reductions in rehospitalization and avoidable emergency department visits, and are connecting patients to their primary care providers within seven days.

CCAC care teams in hospitals support assessment, placement, and safe transitions home with resources needed. They are key partners in care with hospital discharge staff and are champions of high quality, safe care, every day.

Mom will need supports throughout her senior years. i hope when i am mom’s age, similar supports will be there for my sisters and i as we grow old together.

When asked about the value of care coordination for her mom, Alison shares, “I really appreciate Kathryn’s help in getting mom back on her feet. Supports can teach mom how to be independent. How to be safe.

It was such a relief to our family when mom got home from hospital and had CCAC care in the morning to get her dressed and ready for the day, along with dinner and nightly supports with medication checks. I think she will do well over time. She builds her strength up by going to the VON seniors exercise program and Adult Day Program.”

“As a member of the Adult Day Program, Barbara benefits from the lively social atmosphere. She enjoys sharing stories and chatting with peers. Barbara participates in games and exercise programs that are designed with falls prevention in mind.”

– Jessica Corbier, VON Adult Day Program Coordinator, Barrie

Technology Supporting Patient-Centred Home Care Innovations in Respiratory Care “

Natalie Maguire and Caitlin Watson, Registered Respiratory Therapists (RRTs) with Royal ProResp, support patients in their homes with cough assist / respiratory technology.

4

•

NSM CCAC 2015-16 ANNUAL REPORT

I

was diagnosed with ALS (Amyotrophic Lateral Sclerosis) in January, 2010. Shortly after that, I was contacted by a NSM CCAC Care Coordinator.

She has been instrumental in putting me in touch with all of the resources that I need or will need as my disease progresses. Respiratory therapists, occupational therapists, dieticians and personal support workers are some of the services that my CCAC Care Coordinator was able to arrange in my home. Being able to make one phone call to her and almost immediately getting the services I need is priceless.” Darlene shares, “Without her assistance I’m not sure I would be living at home right now.”

NSM was the first CCAC to champion patient access to respiratory therapy. Today, in partnership with Royal ProResp (a contracted therapy provider) and the Sunnybrook ALS Clinic, patients living across the NSM region with advanced ALS can access respiratory therapists and specialized equipment in their homes.

Dr. Anu Tandon, is a respiratory and sleep medicine specialist with Sunnybrook Health Sciences Centre and an Assistant Professor at the University of Toronto. As a champion for patient-centred home care access, Dr. Tandon says, “The majority of patients do not want to be in a hospital setting getting care for things that can be taken care of in their home. There’s a significant amount of data on how cough assist devices help lung volume, reduce chest infections, emergency room visits and hospitalizations. By liaising with respiratory therapists I can determine if a patient does not need to travel out of region for appointments in Toronto, and having excellent respiratory support in the home has provided me with eyes and ears on the status of equipment and a patient’s symptoms. The increasing access patients have to care is wonderful, and their time is being spent with loved ones in the comfort of their homes.”

Better Has No Limit

T

echnological innovations create opportunities to provide more care at home and reduce unnecessary hospital visits. NSM CCAC received funding to start the Telehomecare Program in 2013. Last year we received additional dollars to expand the program

and supported 380 patients living with congestive heart failure (CHF) and chronic obstructive pulmonary disease (COPD) to manage well at home. Over 6,600 health coaching calls took place between our CCAC Telehomecare nurses with patients and their caregivers.

Patients who have completed the program report being confident that they can continue to manage their chronic condition well and have decreased their hospital visits. Here is Harold’s experience.

Harold Monitors His Health At Home The Telehomecare Program

S

itting with his wife, Judy, on a park bench overlooking Lake Simcoe, Harold started to have difficulty breathing. Oxygen from the tank he brought didn’t help, so Judy called 911. “We could hear the ambulance coming,” recalls Harold, “I got on the stretcher and I don’t remember anything after that. I was in the hospital for a couple of days on life support.” Harold was referred to the CCAC Telehomecare Program by his doctor after coming home from hospital. The six month program included weekly health coaching calls with Joanne, a CCAC nurse, and daily monitoring of his vital signs and symptoms.

“It was the first thing I did every morning

when I got up,” says Harold, “I’d check my weight, blood pressure and my oxygen level every day, just to see how everything was going.” Harold used a tablet to input his health information, which was transmitted to Joanne. “Joanne would call once a week, and if there was a problem she’d call right away.

She encouraged me to ask questions,” Harold says. Working with Joanne, Harold met all of his care goals. “The main thing is that you’re doing it every day and you are aware of how things are going,” he explains, “I still take readings once a week. Definitely a positive experience and you’re just a phone call away from help and information.”

Our Team, Our Strength Celebrating Joanne Walker – A Care Champion

A

nurse with NSM CCAC’s Telehomecare Program, Joanne Walker enabled, empowered and educated patients living with Congestive Heart Failure (CHF) and Chronic Obstructive Pulmonary Disease (COPD), and their caregivers, to be at the centre of their care. “As a Registered Nurse it is my privilege to work with patients … empowering them to put their

learning into practical ways to improve their health. Through remote monitoring and weekly health coaching patients recognize they have some control over their ability to manage their chronic conditions. It is very rewarding … and I look forward to this type of nursing continuing to be a vital part of chronic illness management in the community setting.”

Easy-to-use equipment and health coaching by a CCAC Telehomecare nurse can help you manage your Chronic Obstructive Pulmonary Disease (COPD) or Chronic Heart Failure (CHF). Call the NSM CCAC to find out more about this free program.

Progress Through Partnerships Better Has No Limit

T

hroughout 2016-17, NSM CCAC will continue to empower patients, their caregivers, families and care partners by contributing to service delivery improvements to ensure care is truly patient- and family-centred. NSM CCAC is also a strong supporter of improved integration and coordination of care. We

partner with all five Health Links in the region to enable safe patient transitions and shared care plans between all those involved in supporting a patient. NSM CCAC champions continuity of care through, for example, enhancing patient participation in Telehomecare, and through increasing access to nursing services.

The way care is provided continues to change to increase access to care for more people who need it, and ensure we achieve the greatest value for every healthcare dollar spent. Here are a few key achievements that support timely access to safe, quality care.

NSM CCAC 2015-16 ANNUAL REPORT

•

5

2015-2016 ANNuAL report to our CoMMuNitieS

Nursing Care Access Expanding Community Clinics

C

ommunity nursing clinics support better patient care experiences and outcomes by supporting a patient’s active role in their care and care management. NSM CCAC services are broader than

home care, and we are partnering to create more access to timely nursing care in community clinics.

In collaboration with Saint Elizabeth and Bayshore HealthCare, two community nursing clinics opened in

Long Service Recognition

W

hat would home care look like in North Simcoe Muskoka if Dr. Al Scarth had stayed in Spirit River Alberta, where he started practicing care after graduating in 1951 from McGill University? For those privileged to work as community volunteers along-

In 2006, Simcoe County, Grey-Bruce, West Parry Sound and Muskoka CCACs were amalgamated to form NSM CCAC, January 1st, 2007.

“My care at the nursing clinic is excellent.

The nurses exceeded my expectations and I am able to book my appointments at times that are good for me.”

A Citizen Of Outstanding Merit

side Al over the years, it is clear we would be missing critical pieces of our communities across North Simcoe Muskoka. Thankfully Al, his wife Joanna and their five children moved to Barrie in 1967.

Al’s volunteer accomplishments have touched the lives of children and seniors. These include projects such as fundraising for a local hospital foundation and a multifaceted seniors’ complex in Barrie; providing tutoring for children and adults in low-income families; palliative and bereavement visiting; and the establishment of a long-awaited regional children’s treatment network.

He is known for his advocacy of an integrated healthcare system for children and families that includes all community partners serving children with special needs, including the school boards, hospitals, and community agencies. As a founding partner of the Children’s Treatment Network, he brought life to the vision of a single, integrated plan of care.

In 2011, Al received two provincial honours: the Senior Achievement Award in recognition of his significant contribution to community after the age of 65, and the Ontario Medal for Good Citizenship in recognition of his exceptional long-term contributions to his community and the province.

From the late 1980s when discussions were forming

Message from Colleen and Barry A

s always, our care team’s first focus is on the safety and care of patients, their caregivers and families.

Guided by our care values, our efforts will be on initiatives with long-term, strategic impact that will contribute to the vision of care closer to home. To earn our funding, maximize the value of every dollar spent, and enable access to care for more patients, we will lead in the use of technology, strengthen our performance, and implement a sound financial strategy.

As more becomes known about how Ontario’s health care system will evolve to improve access to consistent, accountable and integrated care, CCAC staff members will continue to perform essential work which is critically important to the Ministry’s vision of a healthcare system where your family receives the best care possible, close to home.

6

•

NSM CCAC 2015-16 ANNUAL REPORT

2012 in the Barrie area, and by March 2017 we aim to have a nursing clinic in all five regions across North Simcoe Muskoka, which will support patient choice in receiving care at a nursing clinic close to home or work.

CCACs have a proud history of providing innovations in care practice and we are leaders in the way technology is used to support care delivery. As we focus on the future, we will continue to advance improvements in care outcomes and care experiences by integrating our skills and expertise with partners. While legislation recently tabled (Bill 210, Patients First Act, 2016) contemplates the dissolution of CCACs, our work will continue in a new LHIN structure, and we are confident that home and community care has a bright future.

We enjoy a productive and collaborative relationship with the NSM LHIN and are committed to working with partners to ensure a seamless transition for patients, their caregivers and families. To ensure the people we serve get the best care possible through our organization’s transition and the larger provincial health system trans-

on how to evolve the health system, to 1996 when traction took hold, Al became one of three members of a committee tasked with implementing the Simcoe County CCAC, and Robert Morton (now the Chair of the NSM Local Health Integration Network Board) was hired as the first Chief Executive Officer.

Through his 20 years of involvement with CCACs, Al has seen significant changes to home and community care, and when 43 CCACs in Ontario transitioned to 14, forming the North Simcoe Muskoka CCAC, Al continued to steward a vision of access to care closer to home as Chairperson from 2006-2011.

When asked about his dedication to strengthening patient care and community partnerships, he shared, “So many things have happened. We saw investments as we built capacity. You have to look beyond the problems, if you get too engrossed in the present day issues you’ll lose sight of what’s possible. You have to remain optimistic – it keeps you committed.”

As Al’s governance term with NSM CCAC concludes June 2016, we honour him for his exceptional commitment to putting patients first and for his long service to the mission and growth of Community Care Access Centres.

Thank you Dr. Scarth.

Our Focus Forward formation, we participated in the Ministry’s consultation on their vision for care closer to home. NSM CCAC shared what we thought would be markers of success in three to five years from now, and we look forward to further involvement in shaping and supporting the transformation ahead.

Colleen Geiger Board Chair

Barry Monaghan Transitional CEO

2015-2016 Annual Report to Our Communities

Value for Every Dollar Optimizing Our Funding

N

SM CCAC is the third largest healthcare provider (by budget) in the region, and the fourth fastest growing CCAC. Our residents are older in this region, on average, than the rest of Ontario. Year over year we respond to increasing demand for home care services while meeting our requirements to balance our budget of almost $104 million.

NSM CCAC optimizes direct patient care support by implementing strategies that maximize the value of every dollar spent. In 201516, 92% of our funding went to direct patient care. We reduced our wait list for personal support by 87%, and 21% more patients received timely access to care through our com-

munity nursing clinics. Additional one-time funding helped us bring personal support services to 10% more high needs patients than the year before.

Building on our investments and successes to date, the year ahead focuses on improving the patient experience, leading quality care approaches and partnering to enable the best possible care.

Our focus of care that will make a difference to your family in the coming year is our goal to reduce the number of people waiting for care (wait lists) and the length of time it takes to be connected to care (wait times).

Statement of Operations (for the 12 months ending) Revenue

March March 2016 2015

MOHLTC/LHIN Funding Other

Expenses

102.0M 99.3M 1.9M 1.7M 103.9M 101.0M March March 2016 2015

Patient Care 95.1M 92.1M Administration/Information 8.8M 8.9M Technology/Facilities

103.9M 101.0M *This is a condensed financial report extracted from the audited financial statements for the year ended March 31, 2016 as reported by our auditors BDO Canada LLP, Chartered Professional Accountants, Licensed Public Accountants.

Complete audited financial statements are available on our website.

Older Adult - 65 years and older Adult - 18 to 64 years of age Child - 0 to 17 years of age

Partners in Shared Services A Unique Value for Money Solution

N

SM CCAC is proud to provide back-office support, in finance, information technology and human resources, to 14 local health partners. These include community support service agencies such as the Alzheimer Society of Simcoe County; Community Health Centres, such as South Georgian Bay, and the Children’s Treatment Network of Simcoe York. It began as an innovative vision – to create a Centre of Excellence for back office functions for community-based health

care organizations – and it continues today as a celebrated best practice. As an organization that has grown to over 340 staff members, we are able to leverage the skills and leadership of our team to support smaller agencies to deliver more care to children, families and some of our most vulnerable residents. In the year ahead, we stand committed to our ongoing shared services relationships and see great opportunity and readiness for others to adopt and adapt our unique solution.

“The Alzheimer Society of Simcoe County first engaged the NSM CCAC to provide accounting and payroll services as part of a pilot project in 2009. Following the success of the pilot, the Alzheimer Society entered into a formal shared services agreement with NSM CCAC for finance and IT services in 2009-10, and has continued with this arrangement consistently since that time.

The high quality back office support provided enables our smaller community support service agency to focus more of its time and resources on client service activities. We are grateful to NSM CCAC for continuing to support this important partnership!”

– Debbie Islam, Chief Executive Officer, Alzheimer Society of Simcoe County

NSM CCAC 2015-16 ANNUAL REPORT

•

7

reSourCeS

Connecting You to Care Putting Health Information at Your Fingertips CCACs are mandated to provide the public with information on community-based services, long-term care homes and related health and social services. Anyone across Ontario can find their community through thehealthline.ca or by calling 310-2222 (no area code required).

NSM CCAC supports our local nsmhealthline.ca and can help you connect to programs and services at any time. Call us or search this website directly for services, news, events, and health-related career postings.

Our Safe at Home video series highlights important information on: • Fire Safety & Prevention • Infection Control • Domestic Violence • Medication Safety & Storage • Elder Abuse • Falls Safety & Prevention • Fraud & Identity Theft • Emergency Preparedness Each month we publicly post a long-term care (LTC) wait time report on the 26 homes in NSM. The report includes the number of beds in each home, the number of people on the waiting list, as well as the average wait time (in days) for each type of accommodation in the home (basic, semiprivate, and private).

Patients have the right to access (receive a copy or view) personal health information contained in their CCAC record. To make a request for access to personal health information, patients can now find key information about the process on our website.

Key information booklets and our community newsletters are available through our office or website. Topics include medication safety, short stay respite, adult day programs, long-term care planning, the role of a substitute decision maker, caregiver support, and advanced care planning.

Thank you for reading our annual report. Please contact us if you are interested in sharing your care experiences or if you are looking for information on health services in your community.

We are here to help; we are your partners in care.

•

NSM CCAC 2015-16 ANNUAL REPORT

Michael provan, Vice Chair (Muskoka)

Dr. Al Scarth (Midhurst)

This past year we partnered with Entité 4 and the NSM LHIN to create a French Language Library to help identify local health and social services that are offered in French. We are also excited to share that a new resource for Aboriginal, First Nations, Métis and Inuit health services has been recently created and is the first in Ontario.

8

Colleen Geiger, Chair (Oro-Medonte)

robert pozzobon, Treasurer (Barrie)

NeW on nsmhealthline.ca:

Main Office: 15 Sperling Drive, Suite 100, Barrie, ON L4M 6K9

NSM CCAC 2015-16 Board of Directors

|

www.healthcareathome.ca/nsm

Andrea Butcher-Milne (Barrie) Blair Johnston (Barrie) tom Hussey (Orillia) Catherine phillips (Orillia)

“Thank you to my Board colleagues for their dedication, time and passion to strengthening home and community care. In particular, my sincere appreciation to Dr. Al Scarth, a long serving governor whose contribution to our success is well recognized, and whose term is finishing.”

Colleen Geiger, Board Chair

our MiSSioN To deliver a seamless experience through the health system for people in our diverse communities, providing equitable access, individualized care coordination and quality health care.