Hope For Health Issue no. 73

HOPE FOR HEALTH No. 73

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Read Dr. Webb’s touching story on FPC’s 10-year journey – a journey that you are a part of.

Ten Year Retrospectus- Take a gallery tour of some of the moments that have made the FPC Community what it is today.

He has vowed to do things differently! Luke says that relationships are too beautiful, powerful, and crucial for business to NOT make them a priority.

OMG – This Pecan Crusted Chicken recipe is AMAZING! Check it out!

From pharmacy to naturopathy. Dr. Peter Wannigman’s passion to help others has helped him develop boundless resiliency.

Talk about scary! Dr. Devan Sachs is refusing to allow her fear to keep her from doing what she loves the most.

Q&A with the Waterleaf Naturopathic Team on how their team culture has impacted their practice and their practice members.

There are emotional phases each client goes through from their qualifying call to orientation and beyond. What are you doing to ensure that their experience with you is top-notch throughout each?

Did you just commit to something big? Do these 4 things and set yourself up to succeed!

They work hard, they hit goals, and they laugh like crazy.

Shasonta finally found her “home” on the Resilience Wellness Programs team.

YEARS OLDER &

YEARS WISER

There are few moments in life that truly shake your emotions of gratitude to the point of blissful tears. One such occasion for me was just a few months ago during our Spring Quarterly event. If you attended, you were witness to an absolute, beautiful memorial video that our media specialist, Justin, put together. It was a labor of love from my entire team, many of our clients, and of course, my bride Mindi.

After a long day at quarterly on Friday, I had decided to travel back home to spend the evening with Landon and Lola (my dog). After all, I didn’t have to be as prepared for Saturday’s opening as I did for Fridays. So, I decided I’d drive back to the hotel early Saturday morning.

Twenty minutes out from arriving that morning I got a call from my assistant, and in my case, my handler, Kristin. She’s on me like no one’s business, ensuring I’m exactly where I need to be and when I need to be there. Joking aside, she’s the bomb and I’m not sure what I’d do without her.

“Charlie, where are you?”

She had a slight anxiousness in her voice.

“I’m heading back to the hotel and should be there within 15.”

“OK, just pull your car into valet and I’ll be there waiting.”

As I pulled up, sure enough, there she was. She was not messing around as she gave orders to the valet attendant and scuttled me off into the hotel like I was a celebrity being protected against the paparazzi. I knew I was running tight, but why the rush?

She was on a mission. She gave me strict instructions not to stop and chat with clients and as I stepped into the ballroom, I was quickly escorted to AV to get mic’d up. The lights had already been dimmed and the morning was ready to launch, but something seemed off. What was I missing? I usually didn’t come on until after some brief announcements. What was the rush about?

It was then that Mindi took my arm and led me over to the left back of the room where several other team members were gathered. Then it began.

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“An organism fails to thrive unless all its cells work together, in unison, to serve a purpose.”

The large screens framing the stage lit up with the words “Freedom Practice Coaching – At Ten Years.” Over the next several minutes I experienced one of the most blissful moments in my life. I was choked back with tears of gratitude and love accompanied by the realization that what I had set out to do just 10 years earlier had materialized.

It was at this moment that I finally had the opportunity to just slow down a second, be present and accept the impact my team and I were making in people’s lives. Watching so many individuals, from my team, clients and vendors tell me “Thank you, Charlie” was the greatest gift I’ve ever received. Writing this now is bringing up the tears that I had then, tears I desperately tried to hold back but eventually succumbed to.

Just when I thought I was pulling it together, Mindi came onto the screen. With tears in her eyes and the breaking of her voice, she simply said, “Hi babe, what a ride, huh? I want to tell you that I’m so proud of you, and that I love you.”

I lost it.

Walking up to the stage I was overwhelmed with love; love from all of you. As I stepped onto the stage and gathered myself, through the intense lights I saw a crowd of beautiful people who had put their trust in me, in my team. And here we were. As Mindi stated, “what a ride”! What I had imagined, what I had hoped for was real – only more vibrant than I had originally visualized.

Over these last 10 years we’ve made great strides in becoming an organism of change, built on the belief that we are all in this crazy journey called life, and in this life we all need each other. An organism fails to thrive unless all its cells work together, in unison, to serve a purpose.

The growth and strength of our company is the direct result of all of us, including all of you, working together, supporting one another, and persevering to serve a population that desperately needs us. There is no FPC without you.

Although I’ve become 10 years older on my journey, I believe I’ve become much wiser, and this certainly makes up for the aches and pains that come with age. I promise you I’ll be a good steward of this matured wisdom and use it to help ensure continued growth and provide an even greater impact in the lives of our clients and those you serve.

It’s an honor to be a part of your journey and a blessing to watch you achieve your dreams. Thank you for trusting us and for trusting yourself. “What a ride” – lets enjoy it!

By: Dr. Charles Webb

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QUARTERLY REGISTRATION NOW OPEN BE SURE TO REGISTER YOUR TEAM AND BOOK YOUR ROOMS BEFORE TIME RUNS OUT. FOLLOW THE QR CODE BELOW.

THE POWER OF RELATIONSHIPS

There is immense power in relationships and community. Relationships are at the heart of being human. They are not only needed to grow our business, get referrals, or be successful, but are ultimately needed for us to be healthy.

According to the National Institute of Aging, the health risks of prolonged isolation are equivalent to smoking 15 cigarettes a day. It has been estimated that isolation can shorten your life span by up to 15 years and studies have shown that social isolation is twice as dangerous as obesity.

How much focus are you placing in creating a community for your practice members as you are helping them to stop smoking or lose weight? Are you prioritizing relationships and community within your own life? This is an area that I, myself, had neglected for much of my life; and by sharing my vulnerability, I hope I will be able to help you avoid those same pitfalls.

I wanted this time to be different. I didn’t want to lose another friend that I’d never speak to again. So, both Ryan and I worked on staying in touch. We would call each other and play video games while talking on the phone. We did this for several years and kept the relationship going. Then one day it just stopped and looking back, I don’t really know why. We didn’t get into an argument and there wasn’t some big divide or rift that occurred. We both just got caught up in life and our relationship became less of a priority to us. Now it’s been almost 20 years since we’ve spoken to each other.

Relationships are like a garden. They take time, energy, and cultivation for them to stay fruitful. If not, they will get overgrown with weeds, stop bearing fruit, or like in my case with Ryan, just disappear entirely. Prioritize your relationships with family, friends, your team, and your practice members because once you realize you have failed to do so, it may be too late.

Growing up I was a military brat and was moving every two years on average. I mostly lived on Air Force Bases during these times, and it was difficult to form long-term relationships since I knew I’d be packing up shortly after arriving. But I am grateful for the different places I lived in and experienced, as well as the relationships I did make… and eventually lost.

My best friend in elementary school, Ryan, and I hit it off from the start and formed a great relationship. We were like two peas in a pod for a couple of years; and then his dad got orders to move to another base in a completely different country. Ryan and I didn’t focus on what that meant and just continued being friends even though we knew that soon he’d be moving, and we wouldn’t have that same connection anymore.

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Me with my church community

“Relationships are like a garden. They take time, energy, and cultivation for them to stay fruitful.”

From middle school through college, I stopped focusing on pouring myself into relationships. I’d make a few close friends at different moments but then just kept moving on with life and after losing several friends over the years, I finally learned that this isn’t the right approach. Unfortunately, it has taken most of my life to realize this pivotal lesson, but now that the lesson is clear, I won’t continue to make the same mistake. I’ve vowed to do things differently- to BE different moving forward.

I’m developing my wellness tribe and community here, and had I learned this lesson sooner; I could have created a much bigger impact. I could have changed more lives. How many lives can we change from a ripple effect that we create through a solid community we’ve built? Prioritize the relationships in your life, big and small and ask yourself- how many lives can we change together?

By: Luke Wempe

For the first time in my life, I am focusing on meeting my neighbors and people in my community. I am prioritizing going to church and actually taking time to meet with the other church members after the service versus racing out to my car to head home. I’m making eye contact and engaging in conversations with them, and the experience has been eye opening. I feel more ties and connections to my community now than ever before, and I haven’t even been here a full year.

I live in a small community and have already gotten to know the owner of the natural food store, the grass-fed rancher, and the owner of the organic coffee shop. I have a well-connected church community and am a part of a small group bible study. And spiritual health happens to be an area of focus on my balance wheel. I got connected with a friend who was willing to show me the ropes with Colorado hunting and have created friendships with others who share my love of the mountains. I never thought this was possible for me. I am an introverted military brat who has never truly felt at home anywhere in life.

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Dr. Peter Wannigman

PERSEVERANCE with PURPOSE “I have had a blessed life. I’ve never really suffered, mentally or physically.

Nor has my immediate family. But growing up in the corn fields of Minnesota, I had no choices. My world was the microcosm of the environment I was exposed to, and I came out of that little town knowing that the thread of my purpose was to help people.”

With limited options, Dr. Peter Wannigman, owner at San Diego Naturopathic, initially chose a profession where he assumed he would play a major role in helping others have “more peace and less pain.” As a successful pharmacist he spent several years seeing thousands of patients who all had one thing in common - they were suffering and believed that their only option for relief was filling their prescription.

“I saw so many people relying on medication and I knew they were toxic. No one was giving them options; and if people don't have options they'll go the doctor on insurance, stand in line, and take the drugs. I was getting bummed that I didn’t have any solutions.”

When Peter discovered the world of naturopathic medicine, he became deeply invested and left pharmacy to attend school and become an ND. After graduating he worked in an integrative practice and even served on the five-person team that wrote the California ND Act of ’04 which provided licensure to NDs in the state.

“I was passionately on fire with an intention to do better than just hand out drugs. I got appointed to be on the committee and write the bill, and it was a game-changer for the profession.”

After 10 years in naturopathy, Peter was once again put in a position where his options were limited. He would either need to build his own practice amid the 2008 recession or accept an offer that would take him back into pharmacy.

“I picked the paycheck and went back for the security. I was offered a new store and was able to have some aspects that were in the natural realm. I had homeopathy and herbs. Then in 2015 I was let go with no notice, no severance, nothing. I had no idea what to do.”

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Being laid off was the final turning point for Peter. He decided he was done with pharmacy and knew that he needed to be the doctor. But choosing to go all-in on his passion would mean starting his own business, and he was “terrified” and knew he needed help.

“I didn’t know how to run a business and I wanted to find somebody that had done it successfully with a blueprint.

I heard about FPC at a convention and learned that a trusted friend was already working with them and had turned her practice around. In September of 2018 I made the investment and entered FPC with a mindset that I was going to listen, follow the instructions, and make my life be something rewarding.”

“I was passionately on fire with an intention to do better than just hand out drugs.”

Since starting with FPC, Peter has doubled his revenue every year and went from starting completely solo to hiring full-time employees. Then, earlier this year he hit his best month ever. But his biggest lesson as an entrepreneur was the realization that there were always going to be both ups and downs.

Peter took a “punch to the gut” when he missed goal in the month that followed his “best,” and has had to let go of employees that don’t share his vision. But knowing that his success is fully dependent on his transparency, he speaks up when he is facing challenges; even when its uncomfortable.

“I was sitting in a workshop and I’m hearing other people talk about their ‘downs’ and I am thinking Holy Christmas, man, I wish my ‘down’ was like that. And I was embarrassed to bring up mine. But I spoke up; and I knew that I just had to rely on my coaches, dig in deeper, and know that it was going to get better. And it did.”

For over four years, Peter has fully trusted the advice and guidance of FPC. He has developed resiliency and discipline and is grateful to be a part of the community.

“I don’t want to do this journey alone. FPC is not just about learning how to run a business, it's about inspiring others to be better. It’s the most virtuous group I've ever been involved with, and I am thankful to be here.”

Peter is dedicated to educating others about their options in healthcare. His overwhelming passion has not only helped him persevere and strengthen his commitment but has led to a deep understanding of his true purpose.

“I've realized what's really important and it's not the material things. It's about how I feel about my health and how I’m contributing to society. I'm in the ‘wood shop chopping wood’ a lot, and I'm willing to do that because my rewards will come. And it's the rewards of helping other people. It's having compassion and cherishing others.

That's where happiness comes from. And I'm living a happy life.”

By: Mariza Elizondo

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HOW TO

CONQUER MOUNTAINS OF FEAR

Just as I had begun adjusting back to my time zone after traveling in Europe, I decided my body should revert to waking up at 4 a.m. to summit a mountain that required 15 miles and 4,400 feet in elevation gain. I committed to this adventure with a few friends, who arrived at my house while the stars were still out, and sleep was still stuck in our eyes.

We tiredly made jokes with each other about what kind of person finds joy in such things, but apparently, it’s us. I remember my friend Allie loudly say, “Who’s up for some type-2 fun!” Type-2 fun is miserable while it's happening, but fun in retrospect.

A much deeper challenge I was facing that day revolved around something that had developed when I was in my mid-20’s – an intense fear of heights. I first discovered this fear while on a 10-mile hike in Capitol Reef National Park. I remember reaching the end and being at a rock outcropping called Navajo Knobs, and upon realizing the exposure and sheer drop-offs on both sides, I instinctively clung to one of the knobs and would not let go.

My husband thought it was hilarious. Hiking had been one of my main hobbies after I left the, at best, hilly lands of the Midwest so, he was just as unfamiliar with this new fear as I was and didn’t quite know how to respond. When he realized my fear was very real, he shifted to soothing words of encouragement in an attempt to get me to release my death grip.

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“I knew this mountain was a challenge and I chose to climb it because I also knew it was possible.”

It was a devastating moment to realize I may no longer be able to achieve amazing views with the strength of just my legs and lungs. There’s something to be said about earning it. I don’t want to rely on ski lifts and airplanes to show me these perspectives; these vital viewpoints that pull me out of the “every day.”

Over the years I’ve avoided huge summits and trails that traverse sheer cliff faces. I always thought maybe someday I might start to try something truly intimidating, just maybe. I read some reviews that this mountain I was about to climb had some points of exposure, but overall wasn’t too bad for those with height issues. So, I decided that if I’m going to overcome this fear, then here is a good middle ground. I chose to see it as an opportunity, and perhaps even a fun one with a group of good friends.

When my friend Allie asked me to “stand up” and take a picture with her at the summit, I hesitated. Historically, I would have to remain seated and leaning up against something that could block a gust of wind that might blow me right off the mountain. But with her arm around my waist and my death grip on her other hand, I gave in. And then I eventually let go of her hand and we posed for a photo.

The message from my humble and silly account of hiking There were several things that made my hike both this mountain is that all of our fears are opportunities. We successful and a milestone in the ongoing series of “This is need to have a plan and a support system, and we must be how Devan eventually got over her stupid fear of heights.” vulnerable about our fears and needs with those who are First, I had a plan. I knew this mountain was a challenge supporting us. We have to trust them, and more and I chose to climb it because I also knew it was possible. importantly- trust ourselves.

I believed I could do it after reading the reviews and hearing people who shared my And when we’re trying to Me and my friend Allie at 12,000 feet fears, talk about how they transform a broken system, a begrudgingly made it. struggling practice, or even build something new it can feel like we Second, I had a support system. I are jet-lagged, sleepy creatures of informed my friends about my the night that have, for some weakness and on how they could insane reason, committed to best assist me. I let them know summiting a looming, tall ahead of time how to meet my mountain in the darkness. The needs if I became a strange good news is that you are not Gollum-like creature that clings to alone. You have a support system rock faces and begins heaving pulling you up and helping you breaths between low little moans. towards your milestones. And If that should happen, I would now, you also have the need one hand pulling me up and Devan-Gollum-creature image in another at my back to catch me your mind to amuse you and and prevent me from falling to my remind you that we all have the death. power to achieve what sometimes seems unachievable.

I also told them I would prefer to be sandwiched between two of them while we ascend these false

By Dr. Devan Sachs summits. And said I would refrain from looking at anything other than the feet in front of me; and I’d be concentrating on placing my feet exactly where those feet had landed.

Lastly, I told them that I might need a hand even if the next step is just six inches up because in my mind’s reality, that step was an entire six more inches added to the hundreds of sheer feet below me that would be calling my name and pulling me downwards. Needless to say, they were well aware.

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TEAM CULTURE

Q&A with the Waterleaf Naturopathic Team Leslie Meyers, ND, Owner, Doctor

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Emily Meyers, ND, Owner, Doctor

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Janell Cooper, Health Coach

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Radha Hamilton, Front Office Manager

“Our team recently completed an exercise about our personal goals for experiences, growth, and how we want to contribute. We discussed and reviewed these at a team meeting and the doctors really listened, gave feedback and support, and got excited! They have encouraged us to follow our passion and are finding ways to help us realize how they apply in our practice. I couldn't ask for more!”

Q2: What effect do you see your culture having on your practice members?

Waterleaf Team Answers:

5 Questions: Q1: How would you describe your team culture?

Waterleaf Team Answers: A: Positive, kind, cooperative and collaborative.

A: We like each other and are great at problem solving together!

A: We make sure everyone feels heard, recognized, and appreciated.

A: Our team dynamic is very well aligned with one another and our practice.

A: It is a supportive environment for each of us and that is evident.

A: It is not uncommon for folks who come into the office to remark on the energy we all create together - it's palpable.

A: Supportive - What better way to support others in their health journeys than to be supported by each other?

A: We have shared understanding and flexibility that cultivates space and ease.

A: We are all human and are learning in our jobs and in our lives. A growth mindset is a central theme for us.

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A: A huge effect - it's easy to pick up on energy.

A: I truly believe that our team culture is magnetic.

A: Our practice members feel from us the same compassion and connection that we have with each other.

A: They see the way we respond to them and to each other, and that has a positive ripple effect into their lives and their experiences working with us.

A: They feel safe, heard, validated, and supported by our team. They truly feel they have a team behind them and don't have to figure it all out alone.

A: They feel notably supported by the whole team in whatever they are navigating.

A: They appreciate the ways we bring fun and humor into their experience!

Q3: Describe the things your team has done to create this kind of culture.

Waterleaf Team Answers: A: Regular meetings throughout the week to check in and make sure we feel supported, can work cooperatively, and can quickly find any needed solutions.

A: Prioritizing communication and being clear about expectations.

A: The doctors are very transparent about their values and goals and cultivated a team that shares those things and believes in what we're doing.

We all care so much about personal and professional growth.

A: We are really interested in where our team members want to go so that we can support their growth.

I want them to be happy and feel supported on a soul level and am interested in hearing what would feed their soul.

A: We rave at the start of each team meeting. Each team member shares something that's gone well for them, that they appreciate, or that they feel good about. It establishes our focus from the start. This focus bleeds into the rest of our week and impacts how we feel as we meet and interact with our practice members.

A: Leslie and I consistently express appreciation and celebrate our team members' efforts, accomplishments, and willingness to navigate interactions with our practice members, even when they're tricky.

A: We mentor our team members and reflect the high value we place on a growth mindset. We check in about whether they are feeling supported or if there is an area in which they'd like more support. We encourage them to communicate with us directly whenever they have a concern, question, or issue.

Our team members recognize their value as integral members of the team.

A: Holy cow. It feels SOOO GOOD! In the past, some of our team members were consistently resentful, were triggered by any direct communication, and were unable to communicate with us directly. They often talked behind our back with another team member, impacting how that team member felt in her role on the team.

Having open, kind communication now is HEAVEN and makes the office a joy to work in!

Q4: How has your culture and workplace environment affected you personally?

Waterleaf Team Answers: A: Profoundly. Looking forward to coming to work every day at a place where the team genuinely cares about you as a human is huge. I love that I feel supported, appreciated, and encouraged to work towards my dreams.

A: I've never worked in a more supportive environment.

I have great relationships with each team member that continue to grow. I feel motivated to do my best!

I feel that I am coming more and more into alignment with my true purpose.

A: Having a work environment where everyone genuinely cares is a huge gift.

A: I trust my team. I relax when we are out of town because I know that they make thoughtful, smart decisions and have the practice members and the clinics best interest in mind.

A: You spend a lot of time with the people you work with, and it is a very loving gift to your nervous system when those people are people you enjoy and have ease around.

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Q5: What advice would you give to any new teams/team members who are not currently in this positive environment to help them get there?

Waterleaf Team Answers: A: Find your commonality, and let your values really lead you.

A: Open communication, support and collaboration are a must. We got into this field because we really want to help others in the end, and that can really reflect in our company culture as well. We can all contribute to creating the environments we want to live and work in.

A: Trust that everyone is coming from a place of integrity.

A: Remember that you are all human and will make mistakes. In fact, tell each other that you will make mistakes ahead of time to lessen the blow when they do eventually happen!

A: We waited too long to let some of our team members go. We tried to tolerate the negativity and even hostility and spent a long time trying to figure out how to do a better job of leading so that those team members would feel happier and less triggered. The reality was that they were not a good fit for our team and the environment we want in the office. Once they left and our new team started, it has been a world of difference. We feel light about going to work again and have even had a much lower refund rate since the new team started.

A: It's extremely important to notice the energy you expend trying to work things out with a team member. If more energy is spent on working things out and less energy is spent on feeling mutually motivated and excited to grow and serve the practice members, then that means that person is not a good fit.

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Be a part of the

Hope for Health mission!

Tell us about your awesome practice, practitioner, or team and send us your photos.

ELEVATING THE CUSTOMER EXPERIENCE I want to share some insights I learned from “Never Lose a Customer Again,” a really great read on customer service. In the book, author Joey Coleman discusses eight phases that all customers go through as they work with a business and as I studied, I compared these concepts to how wellness practices deliver their educational programs. I’d like to introduce you to the first six phases and encourage you to consider what your team is doing during each to take great care of your clients.

Assess - Admit - Affirm - Activate - Acclimate - Accomplish Assess The potential client is deciding if they want to do business with you. They are hopeful that you can help them, but they are also cautious. You need to convince them that you can satisfy their needs, while also delivering a positive initial experience.

This starts with the qualifying call; the first point of personal contact and extends into the presentation where you offer pre-education and an opportunity to act. You only get one first impression, so the person taking these phone calls needs to be AWESOME! They need to be friendly, energetic, and attentive. The potential client should get off the qualifying call thinking that this event will be special.

Once they arrive for the presentation, give them a great experience. We call the presentation “The Unforgettable Show” because it should be an event that is memorable and motivating. The Assess phase continues through the Discovery Call and into the client’s first visit to your office.

How are they received into your office? Is your team happy to see them? Do you help them feel at home or offer them something to drink? Does your office tour build excitement and anticipation for the consultation? Do you adequately adapt these concepts for your virtual members? Does your team’s energy help the client want to become a part of the family? During the consultation, are you talking to the client like a close friend or loved one? Can they see that you care and that you can help them?

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Admit During this phase the client admits they have a problem and believes that you can solve it. This is the moment where you “close” the PME. The client feels joy and excitement that the search is over. A rush of dopamine helps the client feel good about the decision they’ve just made. Are you and your team sharing their excitement? Do you take a picture with the new client? What are you doing to celebrate the moment?

Affirm In this phase we work to overcome the “buyer’s remorse” that often follows important decisions and large purchases. The euphoria that the customer feels at the moment of purchase dissipates as levels of dopamine go down. This is when the person starts to feel regret. It’s a natural response.

A welcome call or personalized video at this moment helps to “affirm” the commitment and remind the client that they made a good decision. A welcome card in the mail a few days later is another great addition. Flowers delivered to their place of work is a nice touch and can also be used as a referral tool. What are you doing to “keep the party going” after they sign to reassure the client that they made a great decision in trusting your team?

“The euphoria that the customer feels at the moment of purchase dissipates as levels of dopamine go down.

This is when the person starts to feel regret.”

Activate This phase typically starts with the orientation visit. This is when the client gets their materials and starts their wellness program. They are excited but also anxious. They might be nervous that the program won’t deliver the results they are hoping for. This is the moment where you need to start to deliver on the promises.

Do you have things setup and organized to introduce the client to the program in a clear, easy to understand format? Remember, you may have done this a thousand times, but it is the client’s first time. Are you holding their hand and walking them through the steps? You only get one chance to get this right. If the client gets off to a great start, they will have a positive experience with your team.

Acclimate At this point the client starts to learn about your program, systems, and the culture of your office. They are at best unsure, and at worst frustrated by their lack of familiarity with the process. Hold their hand to make sure they have a positive experience with your services and feel like a welcomed part of the group. During this phase, it is critical that you reinforce expectations and boundaries for working with your team. Don’t let them, or your team develop any bad habits that will hurt the relationship or their results.

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Accomplish As soon as the client starts to see the results of going through the wellness program, they will likely be excited, but at the very least they will feel satisfied that they made a good investment with your team.

Do you celebrate this moment? Do you ask for a testimonial or referrals? Too many practices wait until the end of a program to ask for these. Be sure to strike while the iron is hot. When it comes to referrals and testimonials, your team’s mantra should be “Ask early.

Ask often.”

As you work on building your business systems, consider what you are doing at each step to create a special experience for your clients. This will help ensure that you have a higher sign rate, retention rate, and greater overall satisfaction from your customers.

By: Dr. Trevor Botts

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At the fall quarterly in November of 2021 we ran our first Commitment letter exercise. We closed out the quarterly experience with practitioners and their team members writing out their commitments for 2022. For some it was an easy exercise, as they had clarity about their future. For others this exercise brought up fear and uncertainty, even anxiety around the potential of letting their future selves down with commitments too lofty or anticipation of unforeseen external events steering them off course.

Committing to something, really committing to something, is about as noble an act as there is.

Although intentions are always pure, many times we’re not able to reach or keep our commitment; seemingly more so when it’s a commitment to ourselves, rather than one to others. The challenge with commitment, and the reason we often fall short, is the lack of planning and follow-through – the two action steps that are required to fully commit.

If your commitment is the “what,” planning is the “why,” and follow-through is the “how.” Add accountability in there with someone other than yourself, and you have a formula that can help you reach your commitments at a higher success rate.

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We regularly lament about the unforeseen external events that caused us to miss our commitments.

Traffic jams, a previous meeting that ran over, someone needed me for an urgent matter, another party changed their mind, there was a pandemic.

These are the justifications we reach for when we fail to succeed on a commitment, but if we’re honest with ourselves, 90% of the time it comes down to poor planning, poor follow-through, or a lack of external accountability.

“If your commitment is the “what,” planning is the “why,” and follow-through is the “how.”

The next time you sit down to commit to something substantial, do the following first: 1. Put a timeline in place from today to the date of the commitment and work backwards with milestones that must occur to succeed. Be as specific as possible.

2. Think through any likely distractors that could keep you from reaching this commitment. What is your plan to stay on track if something tries to steer you off course?

3. What are your next action steps on your way to your first milestone?

4. If the commitment is to yourself, who will you enlist to keep you accountable?

As I look back on this year, I can name several failed commitments that were clearly because of rushed (or non-existent) planning, a lack of follow-through, or accountability outside of myself. Although the honesty of this reflection stings, each recognition produces growth and improves character. Take some time to look back on all the commitments you made this year. How can you learn from the past to improve your future?

Commitments are sacred and should be kept that way. We lose faith in those who consistently fail to keep their commitments, even if their justifications seem to be out of their control. If you take a little more time to document your planning and follow-through for each commitment you make, and ensure you have accountability outside of yourself, you’ll see your success rate improve and hopefully the commitments will lead to life improvements in many areas.

By: Seth Conger

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Shasonta Delmage on

BELONGING: Strong Bonds Make Strong Teams

Before joining the Resilience Wellness Programs team as their health coach, Shasonta Delmage had been working towards establishing a career within wellness after leaving a stressful job in the corporate world. Her decision to switch gears came after spending years in and out of dermatologist’s offices battling eczema; and finally receiving a diagnosis that led to a revelation about her health.

“I had an awful cyst-like rash across my chest, so I again went to the dermatologist. All I got was steroid creams, antibiotics, and skin scrapes before he finally said, ‘I need to test for celiac.’ I was off the charts on all markers, so I met up with a nutritionist.

And when I dropped wheat and gluten, the rash was gone within two weeks! That’s when I realized the power of food.”

When Shasonta first heard about the position at the practice, she had been trying to gain more experience as a coach and had already become invested in educating others on the power they hold over their health. So, when she received the invitation for an in-person interview she met Dr. Camille Koontz, toured the practice, and knew instantly that she had found her home.

“I had started a business and just wanted to get better at being a health coach. I wanted to help people understand that what we put into our body matters.

When the position came up, Dr. Koontz invited me to the office and when I walked in, I felt this overwhelming sense of calm and thought I'm going to get this position because this is my home.”

The Resilience Wellness Programs team

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“Since I started, not one thing, not one process, is the same. It’s a fascinating speed boat of change and we appreciate each other through it. We're building the ship as we're sailing it. Every single one of us gets up every day and we want to be here. We want to do better for people, and we want to give them the gift of confidence in their health.”

“Every single one of us gets up every day and we want to be here.”

The most significant challenge that they recently tackled was hosting their first talk in the practice after having grown accustomed to webinars. On top of analyzing each piece of the talk to successfully adapt it to the in-person scenario, they also had to put in some manual labor before the event.

“We had to remodel our entire lobby to make it happen. We moved boxes and files and found out we had a fireplace that had been hidden behind a massive desk. We were incredibly nervous. We had to get really clear on our roles and on what each piece of the talk looked like. But it came together beautifully, and we got 10 out of 10 to sign up. And now we’re getting ready for our next one.”

Having transparency in expectations is a crucial component when it comes to cohesion and teamwork, and when coupled with open communication it leads to having what Shasonta calls a “dream team.”

Creating this type of environment requires nurturing and for the Resilience team, this often comes in the form of laughter.

“We take time to connect and joke. Every day that goes by at least one of us is howling with laughter. We do yoga once a week together and the three of us even bought roller skates. We also make dinner plans, and sometimes we just talk after work and drink champagne. It’s so much fun!”

Although Shasonta has only been with the team for a year she knows that she is exactly where she belongs and sees herself with the team for years to come. She is determined to grow in her role and is willing to face any challenge to become a more supportive health coach and colleague.

“When you say you can't do something, that's fear speaking; and it’s those challenging times that we learn and grow from. It’s okay to be scared but just be honest. And if you need support, ask, because needing help is not a sign of weakness.”

By: Mariza Elizondo

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HOPE FOR HEALTH No. 73

Publisher: Freedom Practice Coaching Editor-in-Chief: Mariza Elizondo Designer: Justin Dickenson