26TH SEPTEMBER 2024
HILTON LONDON CANARY WHARF
CONTENTS
We’re delighted that you have chosen to join us at the Tech in Hospitality Summit – a unique event, tailor-made to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings.
And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch and coffee breaks!
4
6
Our Partners
8 Seminars
12 Dates for your Diary
Supplier Directory 14 Itinerary
10 Delegates
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For more information about our event, contact:
Ashley Harper - Sales Manager on 01992 374089 or a.harper@forumevents.co.uk
Daniella Batchelor - Delegate Sales Manager on 01992 374048 or d.batchelor@forumevents.co.uk
Partners & Supporters
Experience the High Return Hospitality
e experience business.
Every moment, at every hospitality touchpoint, your guests, employees and operational workflows generate a sea of data. Agilysys Versa PMS consolidates data in real time–while smart insights synthesise, filter and target it to fit your rules. The result? You deliver more personalised guest frictionless operations.
Versa
From booking to check-in—to unique, on-property personalised experiences, check-out and post-stay connection, data-driven Agilysys PMS is your ticket to the benefits of High Return Hospitality. See Agilysys solutions in action today! +44 1753 972265 | www.agilysys.com
ITINERARY
THURSDAY 26TH SEPTEMBER
08.45 - 09.20
Opening Presentation
‘The invaluable role of the IT Director’
Jane Pendlebury
HOSPA Meeting Room 3/4/5
09.30 - 10.05
Seminar
‘The Tech Directors Point of View’ Moderated by: Jane Pendlebury Panellists: Andrew Evers (Rocco Forte Hotels), Gavin Allison (Lore Group) & Shane Doyle (Leonardo Hotels UK & Ireland) Meeting Room 3/4/5
10.10 - 13.10
13.10 - 13.55
14.00 - 14.35
Face to Face Meetings Quayside Suite
Networking Buffet Lunch Cinnamon Restaurant
Seminar
‘Are Bank Acquirer agnostic payment solutions possible within the Hospitality sector, for both eCommerce and Point of Sale payments’
James Kershaw
Global Blue Meeting Room 3/4/5
14.40 - 16.40
Face to Face Meetings Quayside Suite
SEMINARS
THURSDAY 26TH SEPTEMBER
08.45 – 09.20
Jane Pendlebury CEO HOSPA
09.30 – 10.05
Moderated by:
Jane Pendlebury CEO – HOSPA
Panellists:
Andrew Evers
Group Director of IT
Rocco Forte Hotels
Gavin Allison
Head of Technology Lore Group
Shane Doyle
Group IT Manager
Leonardo Hotels UK & Ireland
“The invaluable role of the IT Director”
Jane will explain why the person responsible for IT decisions is crucial to a successful hospitality business.
• Why The IT Manager is so important
• The Guest Journey – it’s complex
• Collaboration – is vital
• Choice – let your guests choose how they interact with technology
Jane Pendlebury has worked with HOSPA (the Hospitality Professionals Association) for many years and has been CEO for 8 years. HOSPA is a not-for-profit membership organisation for commercial leaders involved in finance, technology, revenue management and marketing alongside hospitality business owners and their representatives. Having gained a degree in hospitality management, Jane worked in both chain and independent hotels before becoming a supplier of technology to the industry. She is an enthusiastic supporter of hospitality businesses and the myriad of people who work within them. Jane likes to add her positive voice to promote the industry far and wide.
“The Tech Directors Point of View”
• How to decide when automation is the right decision
• How to choose the right solutions
• What will the future look like?
Andrew Evers, has been in the technology space now for 27 years and working alongside luxury hospitality since 2011. In that time, they’ve seen the transformation of the traditional “IT Department” in to a genuine business driver in the boardroom, and recognised as a value-add for guests, colleagues and partners. The task of really understanding the business roadmap and devising a long-term technology strategy which supports business goals has never been more challenging, important nor more exciting than right now! Today, he looks after Rocco Forte’s technology agenda as Group Director of IT. Brand is so important to them and everything they do has to demonstrate value. Too much tech or tech-for-tech’s sake will spoil our very special recipe. The tech is exactly where you’d expect it, without being invasive -just like every other component of their business.
Gavin Allison is the Global Head of IT for Lore Group. With a distinguished career spanning over 20 years in the hospitality sector, he has held pivotal roles at companies such as Cheval Collection, Mandarin Oriental, and Four Seasons. Gavin has led IT teams in these roles, defining strategic tech directions for numerous hotels across the UK and the Americas.
Shane Doyle, a seasoned IT professional with over 20 years of experience in the hospitality sector, serves as the Group IT Manager for Leonardo Hotels UK and Ireland. He oversees IT operations for 57 hotels in the region and contributes to the global network of 300 hotels.
14.00 - 14.35
James Kershaw
VP Business Development
(Payments)
Global Blue
THURSDAY 26TH SEPTEMBER
“Are Bank Acquirer agnostic payment solutions possible within the Hospitality sector, for both eCommerce and Point of Sale payments”
How new tech in Payment Systems can cover the Hotel guest’s journey from before they arrive, during their stay, and after their departure.
• Guest booking and prepayment experience
• Payment at check-in
• PCI obligations
• Tokenisation
• Check-out and post check-out charges
James Kershaw has 37 years’ experience in Banking and Transactional Processing, with the last 25 years specialising in Dynamic Currency Conversion services for Banks and Merchants at ATM, eCommerce and POS, International Multi-Currency Payment Processing and Acquiring, and Multi-Currency Cross Border Credit Card Acquiring services to merchants, whilst working Globally in around 40 different countries. Recognised as a global industry expert for DCC and Multi-Currency Solutions, and has been a Speaker at many different Conferences for ATMs/Self Service Banking, Card Acquiring, Cards & Payments, and Travel, on three different Continents (Europe, Middle East and North America), during the last 17 years.
DELEGATES
Accor
Bill’s Restaurants
Burger Bear
Cairn Group
Crowne Plaza London Docklands
Dorsett Hospitality International
Ecton House
Exclusive Collection
Frasers Hospitality Group - EMEA
Greenwich Leisure Ltd
Hilton Luxury Brands
(Waldorf Astoria, LXR, Conrad, NoMad, Signia)
IHCL
KATAMI Consultancy
Larkfield Priory Hotel
Maybourne Hotel Group
Nobu Hotel Shoreditch
Novotel
Paloma Cafe Bar
Pepe’s Piri Piri Greenwich & Welling
Resident Hotels Ltd
Royal Lancaster London
Rudding Park
Second Home
Stoke BY Nayland Hotel, Golf & Spa
SUSHISAMBA
Tamesis Dock
The Coniston Hotel, Country Estate & Spa
The Lace Market Hotel
The Princeakatoki London/Stay Well
The Restaurant Group
The Strand Palace Hotel
Travelodge Hotels Limited
Trent Hotels Ltd
United Learning
Whitbread PLC
Z Hotels Management
Property, Guest Tech & Innovation Manager - ENA
New Projects & Systems Manager
Owner
Business Systems Manager
Director of Revenue
Area General Manager
CEO
Group IT Manager
Director of Technology and Analytics • Group IT
Application Analyst
Chief Financial Officer EMEA
Product Manager
Hotel Manager
Director
Principal Consultant
Director
IT System Manager
IT Director
General Manager
Bar Manager
Managing Director
Head Of Commercial
Front of House Manager
Head of IT
IT Manager
Resort Managing Director
General Manager
Director
Director
Director
Maintenance Manager
Commercial Director
Head of Reservations & Special Projects
Head of Procurement
Hotel Manager
Catering Operations Consultant & Transformation Leader
Head of IT Procurement
Commercial Director
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DATES FOR YOUR DIARY
6th November 2024
Ministry of Sound
7th November 2024
Hilton London Canary Wharf
24th June 2025
Hilton London Canary Wharf
4th February 2025
Hilton London Canary Wharf
10th July 2025
Hilton London Canary Wharf
24th April 2025
Grand Connaught Rooms
24th April 2025
Grand Connaught Rooms
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SUPPLIER DIRECTORY
Adyen
07535 350 300 / adilla.khan@adyen.com / adyen.com
Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing endto-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft.
Agilysys helps properties optimise Return on Experience for guests and staff so they can achieve High Return Hospitality. Agilysys is the only hospitality software provider that synthesises data and workflows to elevate guest experiences and increase wallet share across a singular platform. Knowing more about guests’ preferences provides personal, efficient service, leading to greater job satisfaction and retention. Guests who feel known do more, spend more and recommend more as champions of your property. The Agilysys Hospitality Cloud™ combines core operational systems for property management, point-of-sale, and inventory and procurement with Experience Enhancers™ for mobile convenience and extensive digital interactions.
Techotel have developed and supplied Picasso Digital for the best part of fifty years and has become one of Europe’s best selling hotel and restaurant management systems. Picasso Digital is an all-in-one system for daily management but also elevation of your revenue potential. One of the things that separates Picasso Digital from its competitors is our focus on digitization of work tasks with the help of the Digital assistant Mona. Simultaneously we are constantly expanding the pool of integrations with external hospitality- and marketing apps, for you to develop your business in your preferred direction.
Exponential-e
02070964194 / Joe.beaumont@exponential-e.com / exponential-e.com
Exponential-e is a trusted technology partner for the Hospitality & Leisure sector, delivering fully integrated solutions that help staff offer unforgettable experiences for every guest. Combining an evolving range of solutions – including Managed LAN & WiFi, Connectivity, IPTV, In-room Entertainment, Cyber Security, and Managed IT Services – with a deeply consultative approach, we enable customers across the Hospitality & Leisure sector to maximise the performance of sites and applications, secure guests’ personal data, and achieve tangible cost savings. We are trusted by over 3,000 customers, with 96% reference-ability, nine ISO accreditations, and an industry-leading NPS score, updated live on our website.
Fairmas
+49 30322 940 520 / alexander.engels@fairmas.com / fairmas.com
Fairmas is a trusted BI hospitality software provider specialised in hotel financial planning, controlling and management reporting solutions. Fairmas’ web-based solutions are easily incorporated into the hotel’s existing IT software environment and efficiently integrate with other third-party systems, including major property management systems (PMS), accounting systems, revenue management systems, and more. Fairmas also provides data management for hotel assets to standardize and automate the entire portfolio performance reporting. Fairmas has been a strong partner to the hospitality industry since 2003 with over 18,000+ satisfied users in more than 5,500+ hotels worldwide – from privately owned hotels to leisure hotels and global chains. A team of 70+ hotel and IT specialists, as well as experienced managers from within the industry ensure hospitality expertise with Fairmas’ innovative solutions to support customers in achieving financial goals and increase their profit.
HOSPA
0203 418 8196 / hospa@hospa.org / hospa.org
HOSPA is the association helping Hospitality’s specialist leaders to develop their careers and network, as well as keep up to date with industry trends and developments. HOSPA offer a wide range of opportunities for members, from networking meetings and webinars to extensive professional development programmes and the latest industry data.
Hotel TV Company
08448 707 897 / sales@hoteltvcompany.co.uk / hoteltvcompany.co.uk
We help businesses grow and earn revenue by consistently bringing the latest AV technology into Hospitality. Hotel TV Company is a specialist supplier and system integrator of the latest Hospitality TVs, TV Systems, In-Room Entertainment and other technology solutions for the hospitality sector. Whether it’s a small hotel, B&B or a large hotel chain, our tailored solutions are guaranteed to help you increase guest satisfaction and generate more guest in-room spend.
INFRASPEAK
07568 491 075 / ash@infraspeak.com
Infraspeak is an intelligent maintenance and facilities management platform used every day by over 500 companies in more than 17 countries. It’s a flexible, fully integrated, and intelligent platform that collects, processes and analyses maintenance data to improve planning and decision making while helping operational teams execute on time within budget. As a result, Infraspeak makes the lives of facilities managers and maintenance technicians much easier.
Reputation
07759 535 349 / ceden@reputation.com / reputation.com
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation’s AI-powered product stack analyses vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Effortlessly manage your online reputation and customer communication from one location. Transform the guest experience and pinpoint the moments that matter, with Reputation’s centralised platform to help manage and grow your business. Trusted by leading operators such as Greene King, Mitchells & Butlers, and Stonegate Group, Tortilla; and with over 250 integration partners, including Google, Facebook, TripAdvisor and Booking.com, Reputation turns feedback into the fuel to grow businesses around the world. Visit reputation.com to learn more.
SATO UK Limited
07771 611 189 / emma.male@sato-global.com / satoeurope.com
The restaurant industry demands constant optimisation to meet customer expectations, manage costs, and adhere to food safety regulations. At SATO, we specialise in food labelling for compliance, particularly allergen labelling, ensuring your customers are well-informed and protected. Our expertise extends to date labels and RFID solutions, helping manage food expiry dates to minimise waste and maintain safety standards. SATO’s food delivery labelling ensures accurate order fulfilment, enhancing customer satisfaction by delivering the right food every time. A must-have for any restaurant or catering operation is the SATO FX3-LX label printer. This intelligent, versatile printer operates without a laptop and can produce any type of food label needed. It simplifies operations, enhances efficiency, and empowers you to focus on delivering exceptional food and service.
Sky Business
08434 795 255 / Dan.Saxon@sky.uk / sky.com
Sky Business: Sky is one of Europe’s leading media and entertainment companies and is part of Comcast Corporation, a global media and technology company that connects people to moments and experiences that matter. At Sky we Believe in Better. Sky Business is the business-to-business division of Sky. No matter the size or sector, Sky Business keeps businesses connected and customers entertained with their next generation network and unrivalled live sport and entertainment. Everything we do at Sky Business is guided by three promises. We’re always innovating, it’s in our DNA. Making our customers everyday easier, with next-level support and we continually invest in business, with business grade commitments.
Soprano Design
07867 487 319 / stuart.brown@sopranodesign.com / sopranodesign.com
Soprano Design is a global leader in Communications Platform as a Service (CPaaS), empowering enterprise and government organisations to enhance communication. With 30 years of experience, Soprano serves over 4,500 clients worldwide. Our flagship platform, Soprano Connect, integrates email, SMS, voice, conversational AI, IP messaging, and social channels into a secure omnichannel experience. In the hospitality sector, we streamline operations from guest check-in or booking reminders to staff shift scheduling and HR FAQs, ensuring seamless, real-time communication. Visit sopranodesign.com to unlock the full potential of communication.
SuitePad
+49 15228 573 162 / bastien.viaud@suitepad.de / suitepad.de/en
SuitePad is the leading provider of in-room tablets in the hotel industry. The award-winning solution combines a guest directory, booking tool, phone, TV control, and more in one device. More than 1,000 customers worldwide—from renowned hotel chains to independent boutique hotels—use SuitePad to improve guest communication, generate higher sales revenue, and optimize processes. In January 2024, the Berlin-based company was awarded the HotelTechAward “Best Guest Room Tablet” for the fifth consecutive time.
TeamTech Robotics Ltd
07538 484 625 / enquiry@teamtechrobotics.co.uk / teamtechrobotics.co.uk
We help hospitality and retail businesses enhance operational efficiency through Robot as a Service (RaaS). Our rental model enables operators to enjoy the benefits of service robots without large upfront investments. This allows teams to focus on creating exceptional customer experiences while improving overall productivity and staying competitive.
07739 088 163 / abbie.michaelson@verse.co.uk / verse.co.uk
At Verse, we’re more than a digital services provider—we’re your partner in growth. With deep expertise in hospitality and retail, we offer creative, flexible solutions tailored to your brand. Whether you need ongoing marketing support, digital campaigns, or a fresh website, we’re here to help, without the commitment of long-term contracts or the cost of an in-house team. We work closely with fantastic brands, acting as an extension of their team. For Resorts World, we produced engaging multilingual videos, enhancing their global presence. Our redesign for Harvester’s website led to a 62% increase in mobile bookings. If you’re ready to elevate your brand, we’d love to help.
Vestel
07392 866 657 / karen.langford@vestel-uk.com
Vestel Visual Solutions is a leading global manufacturer of professional display solutions that help digitally transform organisations and create more engaging environments for everyone. Vestel designs and builds its wide range of exceptional display products in Europe, delivering unrivalled economies of scale backed up by class-leading customer service and support.
Founded in 2002, Wifirst stands as the European leader in professional WiFi services, transforming connectivity experiences for the hospitality industry. With offices in the UK, France, Spain, Italy, and Germany, Wifirst offers tailored “WiFi as a Service” solutions designed to meet the unique needs of each customer. From onsite audits to deployment, supervision, and proactive maintenance, we provide a turnkey solution ensuring seamless connectivity for hotels, resorts, serviced apartments, and more. Trusted by major players in the industry, including Accor, The Ritz, The Ascott Group, Louvre Hotels Group, Wyndham, easyHotel, Best Western, Champneys Health Resorts, Club Med, Barriere, and Citadines Aparthotel, Wifirst is committed to delivering reliable, robust, and scalable WiFi solutions that drive success in the hospitality sector. ISO 27001 certified, Wifirst excels not only in hospitality but also as a major provider in the retail, healthcare, and senior living segments.
WorldVue is leading the way in delivering innovative technology solutions for international properties that enhance the resident, guest, and staff experience. From managed services to digital transformation, WorldVue is a single point of contact for all property technology needs. Not only does WorldVue serve a wide array of properties, but we also offer a complete range of solutions to ensure the best possible experience for guests and residents. With a dedication to customer service, WorldVue is leading the way in delivering innovative technology solutions that enhance the resident, guest, and staff experience. By providing multiple solutions with one point of contact for installation, service, and support, WorldVue can offer the best possible service to our customers while simplifying their technology. Our team of technology engineers, systems design, project management, and support professionals continue to help design, install, and support solutions that enhance the value of your business.
A
new look,
the same unforgettable the same unforgettable event
24th April 2025 | Grand Connaught Rooms
A bespoke meeting & networking event
Networking: Connect with senior industry professionals
Supplier Meetings: Meet key suppliers and explore new solutions
Educational Seminars: Gain insights from leading experts through roundtables, panel sessions and seminars
Full Hospitality: Enjoy lunch, refreshments throughout, and a relaxed setting for engagement
Join us for an exclusive networking opportunity following the main event:
Sway Bar, London