Care Forum June Event guide

2ND & 3 R D JU NE 2 02 5 R A DI S SON HOT E L & CO N F ER EN C E C EN T RE , LON DON HE ATHROW

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CONTENTS

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e’re delighted that you have chosen to join us at the Care Forum – a unique event, tailormade to meet your individual requirements. We have carefully planned out your itinerary to ensure your time here is worthwhile: Connect with businesses relevant to your current and forthcoming projects in our matchmade one-to-one meetings.

And let’s not forget the networking – we’ve created a relaxed environment for you to form new partnerships, with ample opportunities to mix with peers during the buffet lunch, coffee breaks and networking dinner!

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Our Partners

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Itinerary

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‘Sensory Gardens Month: Linking outdoor spaces to resident wellbeing, occupancy rates, and CQC outcomes’

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Seminars

‘Nurse Call Systems: Choosing the right solutions for your organisation’

Delegates

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‘Training & Innovation: How care homes are using digital platforms to upskill staff’

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Dates for your Diary

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Supplier Directory

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The Care Forum organised

by Forum Events

For more information about our event, contact: Jake Healy - Event Manager on 01992 374067 or j.healy@forumevents.co.uk Alex Winders - Delegate Sales Executive on 01992 374071 or a.winders@forumevents.co.uk

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Our Partners Headline Sponsor

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Our Partners

Partners & Supporters

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Itinerary MONDAY

TUESDAY 08.45 - 09.30 Opening Presentation ‘Adaptable Is The New Sexy’ Rob Hosking Atlantis Suite

09.40 - 10.25 Seminar ‘In My Experience: How to stay compliant with CQC’ Sultana Pasha KYN Atlantis Suite

07.30 - 08.45 Breakfast RBG Restaurant

08.50 - 09.20 Seminar ‘Growing Through Challenging Times’ Tobi Alli-Usman Prosperwell Atlantis Suite

09.25 - 09.55 10.30 - 13.05 Face to Face Meetings Discovery Suite

13.05 - 14.05 Networking Buffet Lunch RBG Restaurant

10.00 - 13.05 Face to Face Meetings Discovery Suite

14.05 - 16.40

13.05 - 14.10

Face to Face Meetings Discovery Suite

Networking Buffet Lunch RBG Restaurant

16.45 - 17.30 Seminar ‘Sustainability - making it work’ Jack Goodson Equity Energies Atlantis Suite

19.30 - 20.00 Pre Dinner Drinks Discovery Pre Function Suite

20.00 - 23.00 Evening Dinner Discovery Pre Function Suite

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Seminar ‘Reputation is Everything: How Care Homes Can Thrive Online’ Simon Johnson Birdeye Atlantis Suite

ATMOSPHERE THE WORLD’S FIRST GERM-KILLING WALLPAPER

www.grandeco.co.uk

SENSORY GARDENS MONTH: Linking outdoor spaces to resident wellbeing, occupancy rates, and CQC outcomes

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ensory gardens are widely recognised as strategic investments that enhance resident wellbeing, support regulatory compliance, and strengthen a care home’s reputation in a highly competitive market. Senior care home management professionals attending the Care Forum are increasingly realising that a thoughtfully designed sensory garden can deliver tangible returns across multiple areas: resident satisfaction, occupancy rates, and Care Quality Commission (CQC) outcomes…

The link between outdoor space and resident wellbeing is well established.

For older adults, and particularly for people living with dementia or mobility challenges, access to nature stimulates the senses, reduces stress, promotes physical activity, and boosts emotional wellbeing.

Sensory gardens, with their carefully selected plants, textures, scents, sounds, and safe walkways, provide structured environments that encourage gentle exercise, social interaction, and therapeutic engagement.

From an operational standpoint, resident wellbeing directly influences occupancy rates. Families selecting a care home today are looking

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for more than just clinical care— they expect holistic support that prioritises quality of life. A wellmaintained sensory garden signals a commitment to resident-centred care, offering families reassurance that their loved ones will have access to meaningful outdoor activities and opportunities for relaxation and rehabilitation. In a crowded market, homes that invest in sensory spaces often find it easier to attract new residents and maintain high occupancy levels.

The impact of sensory gardens extends to regulatory outcomes as well. Under the CQC’s inspection framework, environment and resident wellbeing are integral to the assessment of services. A sensory garden can help demonstrate a provider’s commitment to the ‘Caring’ and ‘Responsive’ key lines of enquiry.

Inspectors increasingly view access to safe, stimulating outdoor spaces as an indicator of good practice— particularly for dementia care and person-centred activity planning.

Homes that can showcase how sensory gardens are incorporated into daily life, through guided walks, gardening therapy sessions, or relaxation activities, often see stronger inspection results.

Inn addition, sensory gardens offer benefits in staff engagement and retention. Outdoor spaces can be used for staff wellbeing breaks, training sessions, and activity planning, supporting a positive working environment that helps to reduce burnout—a key challenge in the sector.

Importantly, the return on investment in a sensory garden need not be cost-prohibitive.

Modular designs, phased planting programmes, and partnerships with horticultural charities or community groups can make development and maintenance manageable even for smaller homes.

In short, investing in a sensory garden is an investment in resident health, commercial success, and regulatory excellence—a powerful combination that will only grow in importance as expectations around holistic, quality care continue to rise.

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Seminars MONDAY 2ND JUNE

08.45 – 09.30

“Adaptable Is The New Sexy” In this keynote, Rob shares powerful insights and practical strategies to help individuals and teams adapt to ever-changing environments and overcome challenges they face.

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Rob Hosking International Motivational Speaker

09.40 – 10.25

Explore the concept of resilience and its significance in navigating challenges within the workplace Transform challenges into opportunities by fostering a resilient mindset among team members and leadership Explore the role of leaders in steering the organisation through uncertainties, making quick decisions, and inspiring confidence Build a resilient corporate culture that encourages open communication, continuous learning, and an agile approach to change

Rob Hosking is an international motivational speaker and former front-line Police Officer known for his expertise in adaptability and managing change. Drawing on years of experience in high-pressure environments, Rob shares practical lessons on how individuals and teams can thrive in the face of constant change and uncertainty. His powerful storytelling, combined with insights from his time on the frontline, equips audiences with the tools needed to navigate challenges with confidence. Rob’s engaging talks leave lasting impressions, helping businesses foster resilient, adaptable teams ready to excel in everevolving environments.

“In My Experience: How to stay compliant with CQC” The presentation will go through some of the key areas of focus during a CQC inspection as well as giving examples of quick wins and areas that a service can become non-compliant without realising.

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Sultana Pasha Quality & Compliance Director KYN

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CQC framework What an inspection looks like Where services can go wrong Top tips to always be prepared

With over 13 years of experience in Adult Social care including 8 years as a CQC inspector, Sultana Pasha is dedicated to helping organisations deliver exceptional quality of care for their residents. She has been successful in her roles as Quality and Compliance Director for Luxury care homes and achieved multiple outstanding ratings through the implementation of robust quality standards. Her passion for regulation led her to establish a consultancy focused on guiding care providers to achieve the best possible regulatory outcomes. As an expert in regulatory matters, she specialises in preparing providers for the challenges they may face and ensure they are always prepared to meet and exceed standards for the benefit of their business and the individuals they support.

She is also the Quality and compliance Director for KYN. KYN is a luxury care provider based in Knightsbridge Central London. At KYN they aim to provide holistic care that is backed by experts in the field. KYN was conceived to ensure higher standards that are unique to the care environment.

Seminars MONDAY 2ND JUNE

16.45 - 17.30

“Sustainability - making it work” How to build a Net Zero pathway and make savings on energy • • •

Buy energy better The Net Zero pathway The benefits of a sustainable business

Jack Goodson is Senior Business Development Manager at Equity Energies, specialising in delivering innovative energy solutions for the care sector and others. With extensive experience in renewable and conventional energy markets, he helps businesses reduce costs, enhance sustainability, and build tailored, energy-efficient projects and Net Zero pathways. Passionate about empowering businesses, Jack combines deep industry knowledge with practical insights to support sustainable, cost-effective energy transformation with lasting impact.

Jack Goodson Senior Business Development Manager Equity Energies

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Seminars TUESDAY 3RD JUNE

08.50 – 09.20

“Growing Through Challenging Times” Over nine years, we’ve observed key challenges in care organisations when it comes to growth. This talk explores those scenarios, their obstacles and their proven strategies for sustainable success.

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Tobi Alli-Usman Founder & Managing Director Prosperwell

09.25 – 09.55

Real-life scenarios from care organisations Key challenges faced in their growth journey Practical solutions that led to success

Tobi Alli-Usman is the Founder and Managing Director of Prosperwell, the UK’s leading digital marketing agency for the care sector helping care organisations drive growth.

Under his leadership, Prosperwell became the first agency to win every care marketing award in a single year and recently launched the Sales & Customer Experience Division to help care providers convert more enquiries into move-ins. A recognised industry speaker, Tobi regularly speaks at major care events, hosts the Tea with Tobi podcast as well as The Care Sector Lunch & Learn alongside Care England, equipping the sector with expert insights and practical tips for growth.

“Reputation is Everything: How Care Homes Can Thrive Online” This session explores how care homes can effectively manage and elevate their online presence to attract families, build trust, grow sustainably, and use feedback to drive continuous improvement. We’ll dive into the core pillars of a strong digital reputation— starting with the basics of discoverability, then moving into the power of shaping public perception. Learn how actively managing your digital footprint not only builds trust with potential residents and families but also provides invaluable insights to help improve your service.

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Simon Johnson VP & General Manager EMEA Birdeye

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Learn how care homes can enhance their online presence to attract families and residents Understand the importance of digital discoverability and being found online Explore strategies for shaping and managing public perception effectively Discover how a strong digital footprint builds trust and credibility Use online feedback to gain insights and drive continuous service improvement

Simon Johnson is a seasoned leader with over 20 years of experience in building highperforming organisations, specialising in customer experience, employee experience, and reputation management solutions.

Recognised as the #1 CX Star in 2021 for his contributions to the Customer Experience community, Simon possesses a rare ability to bridge technology with real-world business challenges.

Previously, he played a pivotal role in growing Freshworks’ UK team from being its first employee in Europe to leading a full GTM Team 150 strong to surpass $100M, including a successful global IPO.

Build a Bright Future with Apprenticeships Paragon Skills is an award-winning apprenticeship training provider, specialising in the care sector. Offering high-quality apprenticeships from Entry Level 2 to Management Level 5.

Why Choose Paragon Skills?

Empower Your Team

With our award-winning, hands-on training, apprentices are equipped to make an immediate impact in your care setting.

Invest in Future Talent

Our tailored apprenticeship programmes build the skills your business needs, providing a sustainable path to nurture and grow your workforce.

Adult Care Worker Level 2 Lead Adult Care Worker Level 3 Lead Practitoner in Adult Care Level 4 Leader in Adult Care Level 5 Scan here to discover our apprenticeship programmes

To find out more, email hello@pgon.co.uk • Or call: 0800 783 2545

NURSE CALL SYSTEMS: Choosing the right solutions for your organisation

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electing the right nurse call system is crucial for care home managers looking to enhance resident safety, staff efficiency, and regulatory compliance. According to our research, demand for reliable, integrated, and future-proof solutions has never been greater.

With advancements in wireless technology, smart monitoring, and automation, care homes must carefully evaluate their options to ensure they invest in the most suitable system. This guide outlines key factors to consider when choosing between wired and wireless solutions, based on delegate requirements at the Care Forum…

1. Wired vs. Wireless Nurse Call Systems: Which Is Best?

Care homes must decide between traditional wired systems and modern wireless solutions, each offering distinct advantages.  Wired Nurse Call Systems  Highly reliable with minimal risk of signal interference.  Ideal for permanent installations in established care homes.  Requires professional installation and higher upfront costs.  Can be disruptive to install or upgrade, especially in older buildings.  Wireless Nurse Call Systems  Easier to install and expand, making them ideal for growing care homes.  Can be customised with wearable call buttons and mobile alerts.  Require strong network

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connectivity to ensure consistent performance.  Lower installation costs but may need ongoing maintenance of wireless infrastructure.

In 2025, many care homes are moving towards hybrid systems, combining the reliability of wired solutions with the flexibility of wireless devices.

 User-friendly call buttons and wearable devices for residents with limited mobility.  Clear audio-visual alerts to ensure no emergency is missed.  Customisable alert settings for different levels of urgency.  Minimal staff training required for fast adoption and seamless operation.

2. Integration with Resident Monitoring Systems A modern nurse call system should seamlessly integrate with other healthcare technologies to improve resident safety and response times.

Key integration features include:

4. Ensuring Compliance with UK Care Regulations Care homes must ensure their nurse call system meets Care Quality Commission (CQC) and UK health and safety standards by:

 Fall Detection Sensors – Automatically alert staff when a resident experiences a fall, even if they cannot press a call button.  Wander Management Systems – Helps track residents with dementia, ensuring they remain in safe areas.  Electronic Health Records (EHR) Integration – Enables staff to access resident care plans and medical historywhen responding to calls.  Mobile Notifications – Sends alerts to caregivers’ mobile devices, reducing response times and improving workflow efficiency.

By ensuring compatibility with resident monitoring technologies, care homes can enhance care quality and efficiency.

3. Ease of Use for Staff and Residents A nurse call system should be intuitive for both care home residents and staff. Important considerations include:

 Using reliable 24/7 monitoring systems to ensure no call goes unanswered.  Keeping detailed response logs for compliance audits.  Ensuring secure data storage for GDPR compliance when integrating with digital care records.

Care home managers must choose nurse call systems that are reliable, flexible, and future-ready.

By evaluating wired vs. wireless options, ensuring system integration, prioritising ease of use, and meeting compliance requirements, care homes can enhance safety, improve staff efficiency, and deliver highquality care to residents.

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Delegates

Active Prospects

Head of Care Home Manager

Agecare Care Homes

Registered Manager

Agincare Group

Group Quality Director

Allegra Care

Operations Director

Ask Care Homes Ltd

Director

Avery Healthcare

Hospitality Manager General Manager Client Liasion Manager

B&M Care Homes

Home Manager

Barchester Healthcare

HSA General Manager

Berkley Care Group

Quality Director

Care Concern Ltd

Director of Operations Business Development Manager

Age Care UK

Treasurer

Care South

Deputy Home Manager General Manager

Caring Homes Healthcare

Director of Operations

Caron Group

Registered Manager

Christian Care Homes

Registered Manager Director

Cornerstone Care Ltd

Registered Manager

Dravens Healthcare

Registered Manager

Elizabeth Finn Homes Limited

General Manager

Encompass care Wales LTD

General Manager

Five Oaks Care

Registered Manager

Freeways

Home Manager

Garland Lodge

Director Registered Manager

Haven Care Group

Operations Manager Purchasing Manager Registered Manager

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Delegates

Hilgay Care Home

Associate Director

Knowles Care Home Ltd

Director

KYN Care

Compliance and Quality Director

Magnolia Lodge

Registered Service Manager

Mulberry Care Ltd

MD

Nightingale Hammerson

Registered Manager

Northcourt Lodge Nursing Home

Director

Orchard Care Homes

Head of Procurement

Orchard Children Homes

Regional Manager

Paramount Care Homes Ltd

Director

Priscilla Wakefield House

Manager

RMBI Care Co.

Health, Safety & Risk Director

Royal Star & Garter

Director of Care and Wellbeing

Sandstone Care

Area Manager

St Anne’s Community Services

Head of Operations

Sunbreeze Healthcare Ltd

Deputy Manager Operations Manager

Surepath homes

Owner/Director of Operations

Symphony Care Ltd

Registered Manager

Teme Court Residential Care

Company Owner/Director

The Lodge Trust

CEO

TLC Care

Director of Medication Commissioning Director

Unicare Complex

Co-Founder CEO Co-founder CEO

Victoria Grand Care Home

Director Operations Manager Care Manager

Walfinch Oxfordshire

Registered Manager

Westwood

Registered Manager

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TRAINING & INNOVATION: How care homes are using digital platforms to upskill staff

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are homes continue to face mounting challenges around staffing shortages, evolving regulations, and increasingly complex resident needs. To meet these demands, forward-thinking care providers are turning to digital training platforms to upskill their workforce, improve compliance, and ensure consistent, high-quality care delivery. These tools are enabling care homes attending the Care Forum to future-proof their workforce while also creating more engaging and accessible pathways to professional development…

Why Traditional Training Methods Are No Longer Enough Historically, training in care homes has relied heavily on face-to-face sessions, printed manuals, and annual refresher courses. While these methods have their place, they often lack the flexibility, scalability, and consistency needed in today’s fast-paced care environments.  Staff working shifts or irregular hours may struggle to attend scheduled sessions.  High turnover rates make it difficult to keep everyone trained to the same standard.  Regulatory changes require rapid and ongoing updates to training content.

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Digital training platforms address these challenges by offering ondemand learning that fits around staff schedules and evolving care needs.

The Rise of Flexible, Modular E-Learning Modern e-learning platforms allow care providers to deliver CPDaccredited courses, mandatory training, and soft skills development through flexible, bite-sized modules.

Key advantages include:  Self-paced learning on desktop or mobile devices.  Real-time tracking of progress and completion for compliance audits.  Automated reminders for refresher training and policy updates.

Care homes are increasingly using e-learning to cover essential topics such as safeguarding, infection control, medication management, and person-centred care.

Microlearning and Mobile Training: Learning on the Go Microlearning—short, focused bursts of content—has become particularly popular in care settings, where staff may only have limited time between tasks. Delivered via mobile apps, these sessions can cover:

 Emergency procedures and daily care tasks.  Quick policy updates or regulatory changes.  Scenario-based decision-making training.

This mobile-first approach promotes continuous learning on the job, helping to embed best practices into everyday routines.

VR and Immersive Tools on the Horizon Some providers are also exploring virtual reality (VR) and simulationbased learning to train staff on dementia care, de-escalation techniques, and end-of-life communication. These tools enhance empathy and decisionmaking skills, particularly among new or less experienced carers.

Digital training platforms are helping care homes to stay agile, compliant, and competitive. By investing in flexible, accessible learning solutions, care leaders are not only upskilling their workforce—they’re building a culture of continuous improvement and quality care.

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Whether you are taking your first, or next step, in your Net Zero journey, we are here to help. We are committed to removing the barriers that exist for businesses and organisations, so you can turn your Net Zero ambition into action.

www.equityenergies.com sayhello@equityenergies.com

Dates for your Diary

23rd &24th June 2025

3rd & 4th November 2025

Hilton Manchester Deansgate

Radisson Blu Hotel Manchester Airport

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23rd February 2026

Hilton London Canary Wharf

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Supplier Directory 1st Waste Management Consultants Ltd 01202 393 001 / s.myatt@1stwaste.co.uk / 1stwaste.co.uk 1st Waste Management, a family-run business with over 25 years’ experience provides comprehensive waste management solutions across the UK. Our team of experts ensures a consistent and tailored waste service for your hotels, saving you time, and money. Here is how we achieve it: • A fully consolidated service Only one point of contact & one invoice for all your waste requirements, from general waste to mixed recycling, and glass • Trusted supplier network We collaborate with over 500 suppliers, ensuring the best price and service, locally tailored for every hotel • Proactive customer services Our industry-leading customer service delivers a 100% service resolution guarantee • Performance tracking via the online Customer Portal Access real-time updates on service levels, compliance assurance, cost management, and overall performance management Our commitment extends beyond efficient waste management, we believe in recycling, reusing and sustainably disposing of waste in a manner that aligns with your own sustainability objectives.

Acticare 01432 271 271 / anthony.mann@acticareuk.com / acticareuk.com Helping Care Homes Raise Standards & Consume Less with Cleaning, Nursing, and Laundry Supplies. At Acticare, we understand the daily pressures facing care homes: rising costs, CQC expectations, and the challenge of maintaining high standards. How we make a difference. We supply a full range of over 2,000 essential items, all with fast, reliable delivery and expert support tailored to your needs: • +98% on-time delivery rate for peace of mind.

• Ongoing training and support for your housekeeping teams.

• Knowledgeable and friendly client support team.

We help you control costs and reduce waste, with our proven process: • A consolidated range of cleaning products focused on quality and reusability • Regular cost-per-home reporting and analysis, identifying savings. Acticare provides a true partnership approach supporting your teams to deliver their best every day, and helping you to run more profitable and sustainable homes.

Airwave Healthcare 07301 031 583 / francesca.mcphail@airwave.tv / hospitaltv.co.uk Part of the SCCI Group, Airwave Healthcare is the UK’s leading provider of patient and resident entertainment, information, and engagement systems. Known for its flagship product, MyCareTV, Airwave Healthcare brings over 25 years of experience supporting the NHS and care sectors—delivering robust, compliant, and user-friendly solutions across the healthcare landscape.

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Amba Health and Care 07583 022 702 / jon.petch@amba.co / ambahealth.com We help our clients by delivering measurable outcomes that enhance care quality and financial performance. Our clients see a 79% reduction in falls and 74% fewer hospitalisations, saving £1,900 per resident annually. We extend resident tenure by an average of 18 months. How? Amba passively collects and analyses residents’ health, wellness, and safety data using advanced sensors and analytics. This information provides caregivers with real-time insights and alerts, enabling them to deliver personalised, proactive care while improving operational efficiency and supporting strategic business goals.

BidElevate 07546 214 430 / hello@bidelevate.co.uk / bidelevate.co.uk BidElevate is a specialist bid writing consultancy exclusively for social care providers. We write full tenders, frameworks and DPS applications. With care sector-aligned insight into CQC, safeguarding, and social value, we write clear, accurate bids that reflect your service and speak the language of the care sector and its regulators.

Birdeye sunny.singh@birdeye.co.uk / birdeye.com Birdeye is revolutionising reputation, social media, and customer experience management for care businesses with our AI-powered platform. Our team of over 1,000 employees across 5 offices, including the UK, support customers with data-driven insights and best practices for reputation management, social media prowess, and enriching digital customer experiences. www.birdeye.com/uk

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Duct Hygiene 07947 176 116 / phill@ducthygiene.com / ducthygiene.co.uk At Duct Hygiene, our goal is to ensure that every facility operates within the highest standards of fire safety and compliance, protecting lives and assets. We specialise in essential services such as Fire Damper Testing, Ventilation Maintenance, Kitchen Extraction Cleaning and Maintenance, Fire Stopping Works, Fire Door Inspections, and FRA Remedial Works. Our team of qualified technical staff delivers thorough inspections and maintenance tailored to your specific needs. With our comprehensive reporting for compliance and insurance purposes, we not only help you meet regulatory requirements but also provide peace of mind knowing your facility is safe and sound. Choose us for a proactive approach to fire safety and compliance that safeguards your investment and ensures the well-being of everyone who enters your premises. Let us be your trusted partner in building safety—because when it comes to compliance, there’s no room for compromise.

EF-group 0161 337 9154 / customerservice@ef-group.co.uk / ef-group.co.uk/healthcare Revolutionise your procurement and protect your business with EF-group. Preserve your cash flow, manage your full supply chain and consolidate your invoices with our total purchase-to-pay solution. From procurement to menu management and food safety, EF have you covered! We’re ready to save you both TIME and MONEY.

Equity Energies 07483 452 449 / jack.goodson@equityenergies.com / equityenergies.com Equity Energies is changing the way organisations approach energy strategy. We create energy equity for businesses and organisations by turning their Net Zero ambitions into action which delivers environmental, societal, and commercial value. For more than 20 years, we’ve been at the forefront of the energy transition and our commitment remains unchanged; to continue to improve the energy model so it’s fit for the future, delivering greater efficiencies, less waste and more sustainable energy.

Our vision is for every organisation in the UK to be advancing on their pathway to Net Zero and beyond and benefiting from the value generated. We call that energy equity. Equity Energies is part of FTSE-100 listed DCC Plc.

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Fairfield Care Products 01234 324 530 / Poppy@fairfieldcare.co.uk / fairfieldcare.co.uk Fairfield Care is your trusted partner in simplifying care home management and enhancing resident care. We offer a comprehensive range of high quality consumables, equipment and furniture, supported by intuitive ordering portals, expert servicing and added value services such as training and audits. Our dedicated Account Team offer the support you need to allow you to concentrate on what really matters - caring for your residents.

FaultFixers 07799 360 101 / ed@faultfixers.com / faultfixers.com FaultFixers - Maintenance, FM Compliance, Asset Management Software for Care. FaultFixers is the UK’s leading estates, facilities and maintenance platform for the Care Sector. Built with the Care Sector and working with over 800 care operators in the UK and internationally, FaultFixers helps customers to fully digitise their maintenance workflows and operations. Care Teams can report maintenance requests with photo/video support via their care team device – no more paper log books or forgetting to report an issue because they’re too busy. FaultFixers digitises all compliance aspects of care home maintenance, from digital checklists, certificates, asset histories – super simple reporting for CQC evidence and audit history. Winners: 2025, 2024, 2023, 2022 Care Sector Supplier Awards for Facilities & Estates Management | Planned compliance task scheduling | Comprehensive asset register and QR Codes | Maintenance/ Admin App - manage tasks on-the-go | Digital checklists- go 100% paperless | KPI dashboards - performance & status tracking

Fixed Wire Testers 07946 572 519 / anthony@fixedwiretesters.com / fixedwiretesters.com We provide EICR Fixed wire testing, EICR Remedials, Fire Alarm & Emergency Lighting Testing nationally to a variety of cliens, we work with clients such as: MITIE Skanska DWP NHS | Complex needs Clinics through to Hospitals Network Rail & Mersey rail Hospitality - Greene King Pubs, Heineken Pub Group, Whitbread / Premier Inn, Brakspear Retail | New Look, Vision Express, OXFAM, SCS, DFS, MIND, Vodafone Amazon Cineworld Reporting: 98% of EICR reports within 48 hours, with a remedial quote.. FOC | Pictures of all DB’s | Cover on, cover on door open, Cover off. Back of EICR FOC | Thermal Images of all DB’s – Back of EICR FOC - DB Schematic | Back of EICR Quotes | Broken down line level with pictures, showing material & labour split Alll engineers in house, full time PAYE enhanced DBS & fully qualified.

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Franklite Limited 07553 553 984 / paul.robinson@franklite.co.uk / franklite.co.uk Founded in 1973, award winning Franklite is one of the leading innovators in high-quality decorative lighting. Working with architects, lighting consultants, interior designers, M & E consultants and distributors for the residential, hospitality and commercial markets throughout the UK, Europe, Middle and Far East. Franklite is far more than just a lighting manufacturer; they are creators, visionaries and craftspeople who continue to pride themselves on their manufacturing methods and excellent service. This includes offering products that balance optimal performance with beautiful aesthetics and have successfully supplied bespoke lighting options within the healthcare industry to the likes of Elizabeth Finn, Anovocare and Extracare Charitable Trust. Remaining at the forefront of the lighting industry with incredible in-house technology which includes the Goniophotometer and highlyskilled design and technical teams who continue to develop signature products.

Grandeco 07724 546 649 / Pauline.Sedgwick@grandecogroup.com / grandecogroup.com/en Grandeco Wallfashion Group is a global leader in wall decoration, producing over 11 million rolls of wallpaper annually from its manufacturing base in Tielt, Belgium. With over 330 employees and six offices worldwide—including one in northern England—Grandeco supplies innovative, high-quality wall décor to more than 80 countries. The company offers a full-service approach, from concept design to production and shipping, serving both its own collections and private label clients. Grandeco is known for its forward-thinking design, market responsiveness, and dedication to sustainability. Recent acquisitions, including Holden Decor (2020) and Wall!Supply (2021), have expanded its product offering to include vinyl, murals, 3D panels, and even virus-killing wallpaper. These moves align with Grandeco’s global growth strategy and commitment to personalizing wall decoration. With a legacy rooted in Belgium’s textile heritage, Grandeco continues to lead the industry by combining tradition with innovation, making stylish, functional wall design accessible to all.

Grosvenor Contracts 07722 413 996 / Liga.Ozolina@grosvenorcontracts.com / grosvenorcontracts.com Enhancing Care Environments with Tailored Solutions We specialise in creating cleaner, safer, and more comfortable care environments through our bespoke curtains, blinds, and upholstery solutions. With over 30 years of experience, we’re proud to support care homes and healthcare facilities across the UK with products and services that prioritise hygiene, durability, and style. Our offerings include disposable cubicle curtains, anti-ligature tracks, and window shading solutions that enhance both functionality and aesthetics. Beyond installation, we provide ongoing maintenance, cleaning, and re-upholstery services, ensuring your investment remains in top condition for years to come. As advocates for sustainability, we focus on extending product life and reducing waste, helping our clients balance performance with environmental responsibility. Meet us at The Care Forum to learn how we can support your care facility with tailored solutions that improve comfort, efficiency, and safety for residents and staff alike. Let’s collaborate for better care.

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Harbour ATS 07801 816 013 / alex@harbourats.com / harbourats.com Harbour: Trusted Hiring for Compliant Care Harbour’s Safer Recruitment Solution (SRS) is a recruitment and onboarding platform purpose-built for care providers. We help ensure faster, safer hiring by embedding compliance at every step - keeping you inspection-ready while speeding up hiring. Features include Indeed auto-posting with Quick Apply, full application capture with no employment gaps, reference chasing, contract generation & onboarding tools, and integration capability with your HRMS and DBS provider. We also reduce ghosting and delays through smart automation, candidate engagement tools, and built-in alerts. Used by care homes, domiciliary agencies, and supported living providers, Harbour streamlines processes - helping small teams deliver big results. Whether replacing outdated systems, reducing manual admin and guarding against human error through oversight, or starting from scratch, Harbour offers a powerful yet practical solution with rapid setup and outstanding support. Let us show you how efficient, compliant hiring can be.

Intercall Nursecall Systems 01403 713 121 / duncan@intercall.co.uk / intercall.co.uk Intercall manufacture a range of sophisticated call systems to suit different budgets and styles. All our solutions provide an informative range of alerts that greatly assist staff in responding to calls quickly and efficiently. Systems can monitor & record staff response times using an RFID card or token. All data can be sent to the secure Intercall Cloud for reports and review information such as how long staff stayed in the room, who provided the care and when a room was cleaned. Intercall manufacture a family of products that look as good as they work reflecting the needs of a modern care provider.

Legrand Care 07710 300 868 / fiona.hawkins@legrand.com Legrand Care is a global brand specialising in the innovative development of connected technology for the health, housing, and social care sectors. Designed with one primary objective: to improve people’s lives. With over 40 years of knowledge and experience, we are strong leaders in the international market of connected care, offering comprehensive and fully managed digital solutions that allow customers to efficiently deploy improved care services.

To support people to live their healthiest and most fulfilling lives they want in the place of their choice.

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Linaker Ltd 07887 928 618 / alistair.cox@linaker.com At Linaker, we proudly provide technical maintenance services across the UK, catering to a diverse range of customers and industry sectors. Our reputation is founded on our commitment to delivering exceptional service right from the start, while crafting bespoke solutions tailored to the individual needs of our clients. Linaker provides technical maintenance services across the UK, serving diverse customers and industries. We are known for exceptional service and bespoke solutions tailored to clients’ needs.

Medicare Systems Ltd 07834 748 400 / davidthomas@medicaresystems.co.uk / medicaresystems.co.uk Medicare Systems are experts in manufacturing and installing wireless nurse call systems. Nurse call systems are an essential part of worldwide healthcare. They provide a way for patients to communicate with staff and for staff to be alerted to patient needs. Our systems and equipment can be found in nursing homes, hospitals, hospices and clinics worldwide. Medicare Systems offers a professional service from initial consultation to the installation and commissioning of the nurse call system recommended to the client. Whatever your requirements, from the smallest to the largest site-wide networked systems, Medicare can tailor to suit your individual needs and budget.

After installation, you will have the reassurance of the Medicare service support team, which is available 24 hours a day, 365 days a year.

Mitre Linen 07966 620 370 / sophie.ditchman@mitrelinen.co.uk / mitrelinen.co.uk Mitre Linen brings over 70 years of expertise in supplying linen and soft furnishings to healthcare clients. Their range of bedding, linen, toweling, and soft furnishings is designed with residents in mind. Sourced globally or crafted in-house in South Wales, Mitre’s diverse collection helps create a homely atmosphere for residents.

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MOA Benchmarking 07474 074 337 / grant.lewis@moabenchmarking.co.uk / moabenchmarking.co.uk MOA Benchmarking is an all-in-one digital platform that helps providers drive continuous improvement and ensure compliance. It includes expertly written audits and surveys aligned with regulatory standards to assess and evidence quality in every area of care. Our feedback and complaints management tool makes capturing and responding to service user voice simple and effective. The incident and accident management system supports safe, transparent reporting and review. Providers can benchmark their performance against national quality standards and monitor key quality indicators to track progress over time. The platform also includes a robust risk register to help services identify, record, and manage risks across the organisation. At the heart of MOA is the digital action plan, which connects directly to audits, feedback, incidents, risks, and performance metrics—ensuring improvement actions are linked to all areas of care. MOA Benchmarking gives providers a clear path to safer, smarter, and more effective care delivery.

Paragon Skills 07504 251 167 / ben.causley@knovia.co.uk / paragonskills.co.uk Paragon Skills is a national, Ofsted ‘Good’ training provider, partnering with employers to build stronger, more resilient workforces. With specialist expertise in the Care sector, we deliver high-quality apprenticeship and commercial training that supports staff development, performance, and retention. Trusted by over 3,000 businesses and supporting more than 7,000 learners annually, our 4.9 Trustpilot rating reflects our commitment to quality and impact. We’re proud to be recognised with awards from the AAC Apprenticeship Awards, Learning Excellence Awards and more. Our tailored, flexible programmes are built around your business needs, with 80% of employer partners reporting improved staff retention. Every learner benefits from a dedicated Personal Tutor with sector experience, one-to-one support, and structured learning aligned to industry standards. 93% of learners say our training helped them perform better at work — driving real value for employers. Partner with us to develop confident teams ready for the future.

Planday 07713 255 341 / rhys.weatherburn@planday.com / planday.com We’re changing the way shift-based businesses operate. Planday is a technology company that was born in a Danish bar. We’ve come a long way since our cofounders first dreamed up a tool that would make scheduling and communicating more straightforward. With over 12 years of experience in the industry, we’re well-placed to provide businesses with a solution that meets their unique needs. Powered by some of the smartest people in the world, and driven by a growth-centric business model, we’re not only changing the way businesses across the world operate, but also how managers and employees fundamentally interact with each other.

VISION | Make shift work more human. MISSION | We serve the people who serve everyone else, by enabling teams to reach their potential. At work and in life. VALUES | We make it beautiful | We make it happen | We make it human | We make it together

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Prosperwell 0203 322 3431 / tobi@prosperwell.co.uk / prosperwell.co.uk Prosperwell is the UK’s leading digital marketing agency for the care sector, working with some of the most successful care providers to drive growth, occupancy and private enquiries. They are the first agency to win every major care marketing award in a single year. Led by Founder and Managing Director Tobi Alli-Usman, Prosperwell has expanded it’s offering with a Sales & Customer Experience Division, helping sales teams convert more enquiries into move-ins.

This dedicated service upskills care sales teams with the skills and strategies to maximise performance throughout the family’s care-seeking journey. Tobi is a recognised thought leader in the sector. He regularly speaks at national care conferences, hosts the popular Tea With Tobi podcast, and collaborates with Care England on the Care Sector Lunch & Learn series, offering practical guidance on sales, marketing and sustainable business growth.

Spearhead 03451 801 800 / paul.mann@spearheadhealthcare.com / spearheadhealthcare.com Spearhead are a trusted supply partner for Care Home Operators, providing care home supplies you can rely on, backed by a strong supply chain, reliable delivery network and dedicated account managers. From consumables, equipment and furniture through to equipment maintenance contracts, compliance and training, Spearhead deliver a complete service from a single source. Our scalability allows us to serve Care Home Operators with multiple sites throughout the UK, with a dedicated support structure, cutting-edge ordering systems and over 4500 deliveries to Care Home each month, we offer a range of solutions specifically for Group Operators.

The Care Workers’ Charity info@thecwc.org.uk / thecareworkerscharity.org.uk The Care Workers’ Charity is dedicated to advocating for fair treatment and pay and recognition of care workers as a skilled workforce, offering vital mental health support and providing immediate financial aid through crisis grants. With over £6.4 million granted to more than 12,900 care workers, 500+ individuals benefiting from mental health initiatives, and active engagement in advocacy efforts, we’re at the forefront of ensuring care workers receive the support they deserve. Join us in championing their cause and making a real impact on the lives of those who support others.

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TREETHORPE LIMITED +78 252 446 615 / R.McNaught@treethorpe.com / treethorpe.com At Treethorpe, we specialise in genealogy services, focusing on estate administration and asset reunification. For over a decade, we’ve worked with Local Authorities and, more recently, Care providers to trace missing or unknown beneficiaries globally and reconnect them with estates they may be entitled to. When someone passes away in care, locating next of kin can be challenging. We trace and inform relatives, guiding them through the estate process from start to finish. Our services are covered by the estate—no cost to you unless ad-hoc services are requested. We also offer Will writing and Power of Attorney services, ensuring individuals can plan ahead with legally sound, affordable documents. Additionally, we support 3rd parties in recovering costs, unpaid fees, or unclaimed assets, ensuring rightful beneficiaries receive their inheritance under a Will or Intestacy Law. We’d welcome the opportunity to speak with you or a colleague about how Treethorpe can help.

Wellell UK Ltd 07730 666 800 / ghopkins@wellell.com / uk.wellell.com We are a leading manufacturer and supplier of high-quality innovative medical devices, and have fostered a passion for the future of care and well-being for over 30 years. We have helped over 100 million people in over 70 countries, improving clinical outcomes and enhancing well-being for all. By helping patients and their families lead healthy and carefree lives, we can fulfil our reason for being. As well as focusing on market growth, we have been continually researching and developing new products. This allows us to offer a full catalogue of solutions for pressure injury prevention, beds, moving and handling, obstructive sleep apnoea and VTE. Wellell UK is centrally located in Worcester, enabling easy access for customers nationwide. Supported by our friendly customer service team, the technical expertise of our sales teams and engineers, and our extensive stock range, we are confident that we can help you in achieving your goals.

Willow Pumps 07974 112 341 / Chloe.Walker@willowpumps.co.uk At Willow Pumps we are proud to be one of the UK’s leading providers of water pump solutions. Over the past 30 years we have grown a team of dedicated professionals providing a wide range of services from pump station design, installation and maintenance. As we grew we also developed a successful drainage capability and large tanker fleet, taking our offering from simply pumping solutions, to providing a complete ‘water in, waste out’ service. We extended our range of capabilities further, providing a full mechanical and electrical design service for pump installations of all types and sizes in both wastewater and freshwater systems. Carrying out all design, supply and installation work in-house has enabled us to provide superior end-to-end customer service, taking away all the miscommunication between multiple subcontractors. If you would like to see how we can help with your pump stations, get in touch!

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Zinc 07425 078 380 / frances.arville@zincwork.com / zincwork.com Zinc is an all-in-one global background and reference-checking software that saves HR and Talent teams admin time, allowing them to focus on the bigger picture. Our range of integrated solutions turns bad to brilliant: Candidates rate us 4.7/5, and our customers love how we make background checking easy, instant and even delightful. Whether you’re hiring for a global workforce or getting a startup off the ground, Zinc offers reusable checks that comply with local regulations. It’s integrated with HMRC for fast and accurate results, and certified by the UK government’s IDVT Trust Framework. And by automating follow-ups and rapidly processing verifications, Zinc reduces time-to-hire from weeks to days.

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HELD TWICE YEARLY! 23rd & 24th June 2025 - Manchester

The FM Forum brings together senior FM professionals and top suppliers for a day and a half of focused business meetings, interactive seminars, and valuable networking opportunities.

It’s the ideal event to connect, learn, and discover new solutions in the FM sector!

Explore how our event unfolds here

Scan or click here for our website

01992 374088

c.saggers@forumevents.co.uk

/fm-and-tech-forum

HELD TWICE YEARLY 3rd & 4th November 2025 - Manchester 8th & 9th June 2026 - London Heathrow

A bespoke event for healthcare professionals and their suppliers

MEET

The event aims to match buyers and suppliers together through a series of one-to-one meetings allowing you to connect and explore potential business opportunities.

Advance your career and enhance your skills via various learning opportunities.

LEARN

Places for healthcare professionals are fully funded

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CONNECT

Network and engage with like-minded individuals who share your healthcare passion.

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01992 374067

j.healy@forumevents.co.uk

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