Creating safer communities:
Our award-winning approach to tackling anti-social behaviour
Our award-winning approach to tackling anti-social behaviour
If you have a concern to raise or you feel unsafe in your neighbourhood our Community Safety Team are here to help you.
If you have a concern to raise or you feel unsafe in your neighbourhood our Community Safety Team are here to help you.
Involved tenant, Ian, speaks about his experience dealing with anti-social behaviour and the impact it had on his everyday life.
Involved tenant, Ian, speaks about his experience dealing with anti-social behaviour and the impact it had on his everyday life.
He talks about having the right support in place, so that solutions can be found to help restore peace of mind and keep everyone safe in their homes and communities.
He talks about having the right support in place, so that solutions can be found to help restore peace of mind and keep everyone safe in their homes and communities.
To find out more about Ian’s story and how we assisted him, visit www.forhousing.co.uk/ creating-safer-communities or scan the QR code.
To find out more about Ian’s story and how we assisted him, visit www.forhousing.co.uk/ creating-safer-communities
FUNDING FOR YOUR COMMUNITY
We want to work with you to make a difference to where you live and positively impact the lives of social housing tenants.
If you have an idea for a project that could benefit your community, funding is available for you to bring it to life.
During 2024/25, £111,546 was invested through 160 applications that were successfully approved. To find out how you can apply for funding to make a difference to your community, visit www.forhousing.co.uk/fundingfor-your-community/
Our Employment Support Service (ESS) team provides personalised advice, training, work experience, coaching, and support based on your individual needs. Kevin’s story is a great example of how valuable these opportunities can be with the right support.
Our Employment Support Service (ESS) team provides personalised advice, training, work experience, coaching, and support based on your individual needs. Kevin’s story is a great example of how valuable these opportunities can be with the right support.
Kevin said, “The support from the Employment Support Service has been great, throughout the process the team did a great job finding me different things to see and do while trying to accommodate my schedule.”
Kevin said, “The support from the Employment Support Service has been great, throughout the process the team did a great job finding me different things to see and do while trying to accommodate my schedule.”
Visit www.forhousing.co.uk/ from-volunteering-to-employmentkevins-journey-to-success/ or scan the QR code to find out more.
Visit www.forhousing.co.uk/from-volunteeringto-employment-kevins-journey-to-success/
Would you like to work with us?
Would you like to work with us?
You could be the difference on our journey to positively improving lives. Our colleagues matter and we pride ourselves on offering colleagues an inclusive culture and a great place to work. We have a range of roles available on our website.
You could be the difference on our journey to positively improving lives. Our colleagues matter and we pride ourselves on offering colleagues an inclusive culture and a great place to work. We have a range of roles available on our website.
If you live in a ForHousing home, we can also help you too whether that’s completing an application form or boosting your confidence in your search for work.
If you live in a ForHousing home, we can also help you too whether that’s completing an application form or boosting your confidence in your search for work.
Take a look at all the roles we have available by visiting www.forhousing.co.uk/jobs/
Take a look at all the roles we have available by visiting www.forhousing.co.uk/jobs/
Positively impacting lives through the Live Well fund
Through our Live Well fund, we’re able to support you with advice and financial assistance, to help you access life’s essentials when you need them. In 2024/25, we supported 1,648 tenants by providing more than £185,000 worth of help to tenants across Salford, Knowsley, Oldham and beyond. This included:
• Over £68,000 for food
• More than £18,000 for fuel
• £8,277 towards furniture and white goods
STAY FIRE SAFE THIS SUMMER
Warmer weather brings more outdoor fun, but also a few extra fire risks. Whether you’re using a barbecue, storing items in direct sunlight, or lighting candles during a power cut, it’s important to stay alert. Keep barbecues away from buildings, never use them on balconies, and avoid placing flammable items near windows where sunlight can cause fires.
For more fire safety tips, visit www.forhousing.co.uk/fire-watersafety-in-the-summer
To find out how the Live Well fund can support you, visit www.forhousing.co.uk/ supporting-you-when-its-needed-most/
TEST YOUR BOILER BEFORE WINTER ARRIVES
LISTENING AND ACTING UPON YOUR VIEWS – WHAT’S BEEN DONE THIS YEAR (APRIL 2024 – APRIL 2025)
Listening and learning and acting upon your feedback is important to us. This year we continue to work with you to get you involved in a way that suits you.
To see all the ways tenants, just like you, have positively influenced the way we do things from community funding to making a difference to services, visit www.forhousing.co.uk/whats-been-done-this-year/
Don’t wait for the cold to kick in before checking your boiler - testing it now can help spot any issues early and avoid being left without heating when you need it most. If your boiler hasn’t been used in a while, it’s a good idea to give it a quick run and report any problems to us straight away.
For tips on keeping your home warm and your boiler running smoothly, visit forhousing.co.uk/cold-weather-tips
YOURAREA
KEEP YOUR HEATING DIRECT DEBIT STEADY THIS SUMMER
Even though you’re using less heating during the warmer months, we recommend keeping your direct debit payments the same. This helps build up credit on your account, making it easier to manage higher energy costs in winter. A little extra now can go a long way during the colder months.
For more advice and support, visit www.forhousing.co.uk/energy-and-water/
Get the right help for your repairs
If you have a repair issue, talk to us.
It’s our job to keep your home safe and well looked after. However, sometimes we don’t fix things fast enough. This is known as a ‘disrepair’.
Some tenants have been contacted by companies who manage disrepair claims, through cold calling, leaflets and social media. Although you can make a claim, it could end up leaving you with thousands of pounds in legal costs if your claim is unsuccessful.
• Reporting repairs directly to us is quicker, easier, and free. Visit our website forhousing.co.uk/repairs
• When we visit your home, our team will always wear an ID badge and be happy to show this to you. If you’re unsure call us.
• However, some ‘no win no fee’ solicitors or claims companies may visit you and say they work for us. This is not true.
• If you’re unhappy with how long your repair is taking please tell us. Talk to us on 0300 123 5522 or visit forhousing.co.uk/complaints
You can read more on our website by visiting www.forhousing.co.uk/disrepair-claims
THE BE PROUD AWARDS ARE BACK –LET’S GET NOMINATING!
We want you to nominate an individual or a group who make positive contributions to making where you live a better, brighter place.
To find out more and to make your nomination, visit www.forhousing/be-proud-2025
We know we can always do better. By listening to what you tell us about our services we will continue to improve and learn.
HOW TO MAKE A COMPLAINT
Delivering a great experience to you so you can be happy and feel safe in your home is important to us. Should you need to make a complaint, there are lots of ways that you can do this:
• On our website - complete an online form
• You can ask for an in-person appointment. This may be at your home, in the community or in one of our offices
• Over the phone, contact us on 0300 123 5522
• By letter, addressed to ForHousing, 52 Regent Street, Eccles, M30 0BP
• On the MyAccount+ app
If you’re happy with our services, please tell us, it helps us know that we’re doing things in the right way and how we can make things even better for everyone.
You can find out more about how to make a complaint or give a compliment on our website.
Go to www.forhousing.co.uk/complaintsand-feedback-2/
NEED A REPAIR?
LET US KNOW AS SOON AS POSSIBLE
If something in your home isn’t quite right, don’t wait, report it as soon as possible so we can get it sorted before it becomes a bigger issue. The quickest and easiest way to report a repair is through our online form by visiting forhousing.co.uk/repairs/repair-reporter
You can also call us on 0300 123 5522 or use our web chat, available 24/7.
Together with Tenants Charter, Celebrating the Second Year
We’ve been reflecting on how we’ve worked together to deliver the promises we set in the second year of the Together with Tenants Charter.
If you would like to see how we have delivered on all our commitments this past year, read more online here bit.ly/3IxYuE7
Listen to Kelly’s viewpoint
Tenant, Customer Committee and People & Culture Committee member
Kelly talks about working with us to make positive changes to the services we offer. To read more visit www.forhousing.co.uk/together-with-tenants-charter-looking- back-on-year-2/
Our performance is on or above our targets
Our performance is heading in the right direction to reach our targets
We still have lots to do, and our teams are working hard to reach our targets
How are we performing?
January 2025 – March 2025
COMMUNICATION & VISIBILITY
66.5% of tenants are satisfied that we listen to your views and act upon them
75.1% of tenants are satisfied that we keep you informed about the things that matter to you
85.5% of tenants agree that we treat you fairly and with respect
66 seconds is the current average speed a call is answered
ENVIRONMENT & NEIGHBOURHOOD
70.5% of tenants are satisfied that we keep communal areas clean and well maintained
75.7% of tenants are satisfied that we make a positive contribution to neighbourhoods
REPAIRS & ASSET MANAGEMENT
INFLUENCE & ACCOUNTABILITY
100% is the proportion of stage one complaints responded to within the Housing Ombudsman’s complaint handling code timescales
100% is the proportion of stage two complaints responded to within the Housing Ombudsman’s complaint handling code timescales
43.8% of tenants are satisfied with our approach to handling complaints
48.3% of tenants are satisfied with our complaints service
SAFETY
100% of homes have completed gas safety checks
99.9% of homes have had electrical installations
100% of homes have had asbestos management surveys carried out
100% of homes have had a valid fire risk assessment
100% of homes have a valid legionella risk assessment, our target is 10%
79.8% of tenants are satisfied that their home is safe
73.4% of tenants are satisfied with our approach to handling anti-social behaviour
YOURAREA
95.6% of damp repairs completed year to date within target
93.2% of repairs completed on the first visit
76.1% of tenants are satisfied with repairs
100% of lift inspections carried out within statutory timescales
74.6% of tenants are satisfied that their home is well maintained
To read more about our performance, visit www.forhousing.co.uk/how-we-are-performing