Keep up with what’s going on
Our Neighbourhood Officers are here to support you
An update on the services we deliver in your home
Neighbourhood Officers are here to help you and make sure you are satisfied with the services you receive. Here’s some of the things that your Neighbourhood team do;
We’ve listened to your feedback and learned about what’s important when it comes to your repairs. Towards the end of last year, we shared news with you that Liberty, who currently carry out repairs and maintenance to your home, is now under the ownership of Wates.
• Support you with moving into your home and helping you to make sure you home remains suitable for as long as possible
At ForHousing it’s our job to keep your home safe and well looked after. However, sometimes we don’t fix things fast enough. This is known as a ‘disrepair’.
Some tenants have been contacted by companies who manage disrepair claims, through cold calling, leaflets and social media. Although you can make a claim, it could end up leaving you with thousands of pounds in legal costs if your claim is unsuccessful. Even if your claim is successful, you will not unfortunately receive 100% of the compensation. Some companies are wrongly claiming to work for ForHousing or the Government. If you’re unsure who you are speaking to, always remember to ask for identification or call our Customer Connect Hub. Reporting repairs directly to us is quicker, easier, and free. Visit our website forhousing.co.uk/repairs
If you’re unhappy with how long your repair is taking please tell us Talk to us on 0300 123 5522 or visit forhousing.co.uk/complaints
Some parts of the service are being rebranded and you’ll soon start to see both Wates and Liberty vans and uniforms during the changeover process. After the summer this will be clearer, with Wates-branded operatives looking after repairs and maintenance and Liberty-branded engineers taking care of heating and gas jobs in your home.
• Advise you on what to do if there is an issue in your neighbourhood such as tenants struggling to maintain their home or garden, graffiti, pests and abandoned homes
• Carry out walkabouts and inspect communal areas to see where areas need to be improved
As always, if you’re unsure about letting someone into your home then please just contact our Customer Connect Hub on 0300 123 5522 to check.
To book an appointment with your Neighbourhood Officer, call us on 0300 123 5522, or visit www.forhousing.co.uk/neighbourhood-officers/
Take a look in more detail at what Wates and Liberty will be looking after here: www.forhousing.co.uk/an-update-on-theservices-we-deliver-in-your-home/