YOURAREA NEWSLETTER
up with what’s going on
Creating safer communities:
Our award-winning approach to tackling anti-social behaviour
If you have a concern to raise or you feel unsafe in your neighbourhood our Community Safety Team are here to help you.
Involved tenant, Ian, speaks about his experience dealing with anti-social behaviour and the impact it had on his everyday life.
He talks about having the right support in place, so that solutions can be found to help restore peace of mind and keep everyone safe in their homes and communities.
To find out more about Ian’s story and how we assisted him, visit www.forhousing.co.uk/ creating-safer-communities
NEED A REPAIR?
LET US KNOW AS SOON AS POSSIBLE
If something in your home isn’t quite right, don’t wait, report it as soon as possible so we can get it sorted before it becomes a bigger issue. The quickest and easiest way to report a repair is through our online form by visiting forhousing.co.uk/repairs/repair-reporter
You can also call us on 0300 123 5522 or use our web chat, available 24/7.
TEST YOUR BOILER BEFORE WINTER ARRIVES
Don’t wait for the cold to kick in before checking your boiler - testing it now can help spot any issues early and avoid being left without heating when you need it most. If your boiler hasn’t been used in a while, it’s a good idea to give it a quick run and report any problems to us straight away.
For tips on keeping your home warm and your boiler running smoothly, visit forhousing.co.uk/cold-weather-tips
KEEP YOUR HEATING DIRECT DEBIT STEADY THIS SUMMER
Even though you’re using less heating during the warmer months, we recommend keeping your direct debit payments the same. This helps build up credit on your account, making it easier to manage higher energy costs in winter. A little extra now can go a long way during the colder months.
For more advice and support, visit www.forhousing.co.uk/energy-and-water/
Together with Tenants Charter, Celebrating the Second Year
We’ve been reflecting on how we’ve worked together to deliver the promises we set in the second year of the Together with Tenants Charter.
If you would like to see how we have delivered on all our commitments this past year, read more online here bit.ly/3IxYuE7
Listen to Kelly’s viewpoint
Tenant, Customer Committee and People & Culture Committee member
Kelly talks about working with us to make positive changes to the services we offer. To read more visit www.forhousing.co.uk/together-with-tenants-charter-looking- back-on-year-2/
Our performance is on or above our targets
Our performance is heading in the right direction to reach our targets
We still have lots to do, and our teams are working hard to reach our targets
How are we performing?
January 2025 – March 2025
COMMUNICATION & VISIBILITY
66.5% of tenants are satisfied that we listen to your views and act upon them
75.1% of tenants are satisfied that we keep you informed about the things that matter to you
85.5% of tenants agree that we treat you fairly and with respect
66 seconds is the current average speed a call is answered
ENVIRONMENT & NEIGHBOURHOOD
70.5% of tenants are satisfied that we keep communal areas clean and well maintained
75.7% of tenants are satisfied that we make a positive contribution to neighbourhoods
REPAIRS & ASSET MANAGEMENT
INFLUENCE & ACCOUNTABILITY
100% is the proportion of stage one complaints responded to within the Housing Ombudsman’s complaint handling code timescales
100% is the proportion of stage two complaints responded to within the Housing Ombudsman’s complaint handling code timescales
43.8% of tenants are satisfied with our approach to handling complaints
48.3% of tenants are satisfied with our complaints service
SAFETY
100% of homes have completed gas safety checks
99.9% of homes have had electrical installations
100% of homes have had asbestos management surveys carried out
100% of homes have had a valid fire risk assessment
100% of homes have a valid legionella risk assessment, our target is 10%
79.8% of tenants are satisfied that their home is safe
73.4% of tenants are satisfied with our approach to handling anti-social behaviour
YOURAREA
95.6% of damp repairs completed year to date within target
93.2% of repairs completed on the first visit
76.1% of tenants are satisfied with repairs
100% of lift inspections carried out within statutory timescales
74.6% of tenants are satisfied that their home is well maintained
To read more about our performance, visit www.forhousing.co.uk/how-we-are-performing