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QualOT Hand Therapy. THE TEAM The team; Therese Guild, Nicole Bosci and Elizabeth Besgrove. How do you create a positive environment for your team? As a team we create a positive environment within our workplace. We all share a common passion for our work and thrive on returning people back to work, school, leisure pursuits and basic everyday activities. This is how we measure our success, which in turn, drives our motivation to help people. Patient satisfaction keeps us rewarded! What new products or services are you developing in 2016? Our most unique product would be our customised orthosis for the hand, wrist or elbow. They are highly individualised to our patients’ needs and are always being upgraded according to the latest research. Currently, we have expanded our practice to the management of traumatic or post surgical scars of any part of the body. Scar management is a specialised skill we develop in the management of trauma injuries, and we are often asked by people about “other scars” and can we do anything for them. The answer is, “Yes, we can”. There are some amazing products out there to help, and we will be developing this service further for our clientele. What’s your go to resource for personal training and development? The Australian Hand Therapy Association convenes a conference annually. This brings together such an amazing melting pot of Hand Therapists and their ideas; we close the practice for three days a year so we can all attend the conference. It keeps us motivated, informed and always gives us a few extra clinical gems to come home with.
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Ashley Sargeson. TOUCHWOOD FLOWERS
Arcadia Loughland
Fresh-faced 29-year-old businesswoman Ashley Sargeson has come a long way since she purchased a half-share in Touchwood Flowers at just 18 years of age.
How do you create a positive environment for your team? We encourage our team to express their individual ideas and strengths, allowing each person to contribute as a valued member of the team.
Now the outright owner, she has learnt to spend time working on the business and in it, using her phone and large desk-top diary to keep herself on task and well-organised.
What new products or services are you developing in 2016? We are currently developing a range of tools that will give our clients a competitive edge and professional network benefits.
Bridal floristry has always been a feature at Touchwood Flowers, and Ashley’s talent has twice seen her appear on industry professional Tesselaar’s Top 10 design list.
What’s your best tip for staying on task and organised? Have a diary and use it every day to prioritise what items are urgent, important and not so important and update this throughout the day.
Her position as the only local florist with an in-store bridal studio is a large part of her commitment to continue a retail presence in Port Macquarie.
Define success ... Success can be different things to different people. On a micro level it is achieving my personal goals. On a macro level it is exceeding the expectations of my customers and seeing the smiles on their faces.
“I just knew I wanted to be a professional, full-service retailer, rather than someone who dabbles in floristry from home.” For Ashley, business ownership also provides flexibility and allows her to spend time with husband, Aaron, and cheeky 4-year-old daughter Lily, and on her other interests, like Physie.
“I’m willing to work hard on and in every aspect of my life, which for me is the key to achieving success, happiness, and a good work-life balance.”
How do you evaluate customer satisfaction? We often receive referrals or repeat business from our current customer base. A referral to a friend or family is the best feedback we can receive. What’s your go to resource for personal training and development? I find a mentor who has achieved a similar goal as I am trying to achieve and discuss with them how they were successful. Do you have any awards or accolades to boast about lately? Recently I competed in a fitness competition in Sydney and achieved a silver award and two achievement awards. This reinforced to me if you have clear goals and constantly work toward them, this often brings you success.
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