We contribute to a number of charitable organisations. We support some families in our community privately. We also sponsor some sporting clubs, including the Port Pirates in Port Macquarie and the referees club in Tamworth.
S U S A N Rupert What is your business’ greatest asset? Our people are our greatest asset. Mbc provides a wide range of services to a broad base of clients throughout New South Wales. Our success depends on having a skilled team to resource, recruit, and deliver talent in all fields. Because of the diversity of our services, we rely on our staff to stay on top of training, innovations, and legal developments in their fields. We trust our team to think creatively and provide a personalised approach to services in professional environments. Our workers are also important because of the significant role they play in the community. Our roles can be administrative, labour, traffic control, or health-based. We expect our workers to provide excellent
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MBC DIRECTOR
service to everyone they encounter, maintain a safe work environment for themselves and members of the public, and perform their duties professionally. Our business’s greatest strength is in our people skills, and we have a great team that helps us to deliver on that every day. How do you measure success in business? We measure success in how many people we can help, safety, and business improvements. We help people by finding candidates for jobs that may be hard to fill, and we help people by finding jobs they are suited for. Our goal every day is to find qualified workers that meet and exceed our clients’ needs. We welcome client and candidate feedback and always take suggestions under consideration.
We expect our workers to work safely, as well. We have high safety standards and we expect our workers to perform their duties in a way that keeps them and the public safe every day. We consistently seek to improve. We track suggestions, updates, and we carefully review policies, procedures, and always look for ways to improve our business services for our clients and our candidates. Our ISO-certified system tracks our changes and improvements so that we can always see development and improvement suggestions and progress. How has your business evolved since it began? Our business has increased in all the areas we serve. We have developed a strong nursing
department that is an NDIS approved provider. Our nursing staff also provide community, aged, and facility carers throughout New South Wales. Our traffic control and labour teams have grown, and we have depots in Tamworth and Coffs Harbour in addition to our Port Macquarie depot. Our administrative team has new offices in Port Macquarie above the ANZ, Newcastle, Sydney, Coffs Harbour, and Tamworth. We have also expanded our client base to include government and private clients throughout New South Wales. We pride ourselves on our systems and our ongoing commitment to growth and improvement, as well as our personalised services.