Federation Council acknowledges the traditional custodians of the land, the Bpangerang and Wiradjuri people.
As a community, we pay our respects to elders past, present and emerging, and to future generations.
We also acknowledge and recognise the strength, resilience and capacity of all Aboriginal people of this Land.
Aunty Bonita Byrne gives a Welcome to Country at 2024 Australia Day Ceremony in Morundah.
Photo credit: Jake Semmler.
Telephone: (02) 6033 8999
After Hours: 1800 110 088
Email: council@federationcouncil. nsw.gov.au
Facebook: facebook.com/ FederationCouncilNSW
Section 01
Pictured: Bullecourt Road Corowa, road stabilisation & bitumen sealing works April 2025.
ABOUT THIS REPORT
The Annual Report 2024/25 provides a comprehensive overview of Council’s operational and financial performance from 1 July 2024 to 30 June 2025. It is designed to inform residents, businesses, employees, and stakeholders by detailing:
• Progress in implementing the Community Strategic Plan (2022/23 – 2031/32), Delivery Program (2022-2026), and Operational Plan (2024/25).
• The audited financial statements for the year ended 30 June 2025. The report also contains all statutory reporting as prescribed by the Local Government Act 1993 and the Local Government (General) Regulation 2021, and a copy will be provided to the Minister for Local Government.
How to Read This Document
The Annual Report comprises five sections presented as the following:
• Section 1: Introduction (Mayor & General Manager message and Integrated Planning & Reporting (IP&R) framework).
• Section 2: The Year in Review (Our performance against plans).
• Section 3: Federation Council (Governance, structure, and workforce).
• Section 4: Financial Information.
• Section 5: Glossary of Terms.
• Appendix 1:Regulatory Index.
• Appendix 2: Audited Financial Statements.
The electronic version is available on Council’s website and hard copies are available on request from Council's Customer Service Centres. Details on how to contact Council can be found on the back cover.
Council has been granted an extension for the lodgement of its 2024/25 Financial Statements which form part of the Annual Report. The Annual Report will be updated as soon as practicable.
MAYOR & GENERAL MANAGER MESSAGE
Mayor Cheryl Cook and General Manager Adrian Butler
It is with great pride that we present the Federation Council Annual Report for the 2024/25 financial year. This report is a testament to the collective effort of our community, Council staff, and elected officials in driving progress across the Federation Council area.
This past year has been defined by tangible achievements and progress that reflect the priorities set out in our Community Strategic Plan. We are particularly proud of the significant investment in our core infrastructure.
Under the Built Federation pillar, our teams delivered outstanding results, successfully renewing 42.8 kms of sealed roads and consistently meeting our 100% Water Quality compliance targets, ensuring safe drinking water for all residents. We also completed crucial community facility upgrades, including the revitalisation of MacKnight Park in Urana, and safety improvements like the Corowa Skate Park parking and pedestrian access upgrade. See pages 13 - 30 for a full list of progress made under the Built Federation pillar.
Our focus also extended far beyond roads and water. Under the Economic Federation pillar, we maintained a strong economic heartbeat, with the Corowa Saleyards achieving 98% of its throughput target, remaining a critical regional hub. We also saw outstanding growth in tourism, with Ball Park Caravan Park visitation increasing by 20%, showcasing the success of our efforts to promote our region. See pages 33 – 38 for a full list of progress made under the Economic Federation pillar.
Under the Natural Federation pillar, we have upheld our commitment to the environment and sustainable community planning. This year, we were proud to report on our vital work on environmental stewardship, with 100% completion in maintaining Council’s nine cemeteries and ensuring that food safety remains a priority by exceeding our registered food premises inspection target, achieving 116%. Our focus on a greener future also saw the successful adoption of Council’s first Waste Management Strategy in August 2024, which introduces a major focus on the circular economy and sets new waste reduction targets. See pages 40 - 48 for a full list of progress made under the Natural Federation pillar.
In the Social Federation pillar, we delivered on our promise to foster a close-knit community. Highlights included providing our vital Mobile Preschool Service and completing important pedestrian safety improvements, notably the installation of tactile ground indicators on Sanger Street in Corowa and new safety measures at Railway Street, Balldale. We also saw huge community engagement in events like the Australia Day Ceremony in Howlong and the successful Miki City Sister City Exchange. See pages 52 - 73 for a full list of progress made under the Social Federation pillar.
Under the Well-Governed Federation pillar, our focus on strong civic leadership and governance delivered several key achievements this year. We secured IPART approval for our Special Rate Variation (SRV), which is vital for funding future road maintenance and essential building works. This commitment to financial sustainability saw an improvement in our key financial ratios. We held the 2024 Council election and conducted a Councillor professional development and induction program, ensuring strong, effective leadership. Furthermore, we continued to uphold our transparency targets, achieving the annual goal of producing two Six Monthly Performance Reports on the Delivery Program. See pages 88 - 104 for a full list of progress made under the Well-Governed Federation pillar.
We must acknowledge that progress across all of Council’s 45 service areas (see Council Services on pages 120 - 122) relies fundamentally on the incredible spirit and active participation of our residents. The successful delivery of these initiatives, from major capital works to local programs, is a direct result of your engagement and valuable feedback. Your participation in the Community Satisfaction Survey, our advisory committees, and public consultations ensures that every decision we make is informed by the needs and aspirations of our diverse townships.
On behalf of the Council and the Executive Team, we offer our sincere thanks to our dedicated staff for their hard work and professionalism, and to you, the residents, for your continued patience, trust, and commitment to making Federation a truly progressive and prosperous place to live.
We look forward to continuing our work for the benefit of the Federation Council community in the next year.
Kind Regards, Federation Council MayorCr Cheryl Cook and Federation Council General Manager - Adrian Butler.
Pictured left to right: General Manager Adrian Butler & Mayor Cr Cheryl Cook
INTEGRATED PLANNING AND REPORTING FRAMEWORK
New South Wales local councils operate under the Integrated Planning and Reporting (IP&R) Framework:
The IP&R framework requires councils to plan holistically for the future using a set of connected plans that guide how councils operate, make decisions, and deliver services. It helps Council to:
• Understand the community's needs and aspirations.
• Set clear objectives and priorities.
• Manage resources effectively.
• Report progress to the community.
For further information on the IP&R Framework, refer to the IP&R Framework documentation. i
i Link to IP&R Framework documentation https://www.federationcouncil.nsw.gov.au/Council/CorporatePlanning/Plans-Strategies
Figure 1 - IP&R Framework
COMMUNITY STRATEGIC PLAN 2022/23
– 2031/32
The Community Strategic Plan (CSP) is Council’s highest level plan. It sets out the community’s vision and is renewed every four (4) years after an ordinary council election and always looks ten (10) years ahead.
The Annual Report 2024/25 is the last report linked to the CSP 2022/23 – 2031/32. At the June 2025 meeting, Council endorsed the 2040 CSP.
Community’s Vision
Federation will be home to a community rich in spirit, thriving through the opportunities of our unique history, rural landscapes and waterways.
Community’s Priorities
The community’s priorities are organised into five (5) pillars:
• Built Federation.
• Economic Federation.
• Natural Federation.
• Social Federation.
• Well-Governed Federation.
These priorities are achieved through the implementation of forty-three (43) objectives identified within the Community Strategic Plan.
The next page details each pillar and the objective/outcome that directly aligns with the community's priorities from the CSP 2022/23 – 2031/32:
Built Federation:
Maintained and improved infrastructure that meets the needs of residents and industry.
The community identified well maintained and improved water supply, sewerage, and flood protection services and systems to meet the needs of residents and industry as well as roads, bridges and footpaths as being the highest infrastructure priorities. Consistent and appropriate land use planning outcomes is also highly valued.
Economic Federation:
Growing progressive and prosperous communities that build on sustainable manufacturing, agriculture and tourism, close proximity to other centres on both sides of the Murray River and affordability.
The community identified a greater focus on supporting business development and a collaborative regional approach to economic development, as well as enhancing retail is now what the community want to see a greater focus on, perhaps partly due to the impact of both a pandemic and a major flood event.
Natural Federation:
Sustainable landscapes, waterways and open space to support various lifestyle choices, protect the natural environment and adapt to a changing climate.
The community priorities identified a desire to conserve and utilise waterways, and develop their frontages and to ensure attractive and vibrant public spaces.
Social Federation:
Close-knit, welcoming and empowered communities where people come together support each other and improve community outcomes.
A focus on encouraging community pride and spirit and improving healthcare.
Well-Governed Federation:
Strong civic leadership and governance supporting equity across communities and effective communication with residents.
Our community places a high value on having the solid foundations for strong leadership, including in particular, extensive communication and consultation with residents, rates and fees that are in line with community needs, equitable servicing of all areas, good governance and administration, operational efficiency and effectiveness to enable us to be resilient and responsive to change.
Delivery Program 2022 - 2026
The four-year Delivery Program for 2022-2026, with a one-year Operational Plan and Budget for 2024/25, are based on the CSP themes of Built, Economic, Natural, Social and Well-Governed.
2024-25 Progress Overview
For the 2024/25 year, Federation Council tracked a total of 179 actions in its Delivery Program and Operational Plan. This represents a 20% increase (30 additional actions) compared to the previous year. Of these actions, 52% were completed, compared to last year's 48% completion rate.
1 July – 31 December 2024 Completed Progressing Not Progressing Not Due to Start
13 3 1 January – 30 June 2025 Completed Progressing Not Progressing Not Due to Start
Figure 2 Status of Actions 1 July 2024 – 30 June 2025
Full details of Council’s progress for 2024/25 can be viewed on Council’s website –Delivery Program Progress Reports: https://www.federationcouncil.nsw.gov.au/Council/Corporate-Planning/Reporting
• Progress Report to Council Jul – Dec 2024.
• Progress Report to Council Jan – Jun 2025.
The following section (Section 2: Year in Review) details:
• Detailed look at each Pillar including:
o Results of Key Performance Indicator (KPI) measures.
o Overview of performance against the Delivery Program.
• Progress of 2024/25 commitments.
• Relevant regulatory information. 21 141 14 3
BUILT FEDERATION
CSP Objective: Maintained and improved infrastructure that meets the needs of residents and industry.
Built Federation aims to enhance community connection and well-being through wellmaintained roads and transport networks, reliable utilities, and vibrant public spaces.
Delivery Program Activities/Goals
1.1 Maintain and improve roads, bridges, and footpaths to meet the needs of residents and industry.
1.2 Maintain and improve aquatic, recreational, and other community facilities to meet the needs of residents.
1.3 Maintain and improve water supply services and systems to meet the needs of residents and industry.
1.4 Maintain and improve sewerage services and systems to meet the needs of residents and industry.
1.5 Maintain and improve stormwater and flood protection systems to meet the needs of residents and industry.
Key Performance Indicator Measure –
Unsealed Roads Graded
Unsealed Roads Graded
Target vs Actual
Figure 3 Graph: Unsealed Roads Graded
Although the grading targets were not met, performance against these targets has shown improvement throughout the 2022-2025 period. While the 2023/24 results fell short of the 1,100 km target, reporting in the 2023/24 Annual Report indicated that the shortfall against the 1,100 km target was a result of physical and equipment resource constraints. In response, changes in work practices were implemented to mitigate future resource constraints and Council applied for a SRV to provide additional resources. For 2024/25, the target was reduced to 837 km, with the grading work achieving 90% (753 km). The remaining shortfall of 84 kilometres is attributed to challenges presented by adverse weather conditions and the demands of a larger Capital Works program.
The Sealed Roads Renewal efforts have consistently exceeded the targets over the three-year period. In 2022/23, the 14 km target was surpassed, completing 18.6 km. Performance surged in 2023/24, significantly exceeding the 15 km target with 42 km of renewals. This was attributed to securing additional grant funding that allowed for extra sealing works. For 2024/25, the target was adjusted upwards to 42 km, reflecting the previous year's capacity, and 42.8 km was delivered, a result made possible by additional funds from the SRV.
Figure 4 Graph: Sealed Roads
Sewer Compliance with NSW
Performance for sewer compliance with NSW Environment Protection Authority (EPA) licence requirements shows continued non-compliance with the 100% target, despite significant improvement. Compliance rose from 66% in 2022/23 to 95% in 2023/24, and reached 98% in 2024/25.
The primary reason for the 2023/24 shortfall was five separate spills of the treated effluent storage dam at the Corowa Sewage Treatment Plant (STP). These incidents were a direct consequence of above-average rainfall and the resulting inability to effectively transfer water to the irrigation farm.
In 2024/25, the close-to-full target achievement (98%) was accompanied by three separate incidents that constituted non-compliance with the NSW EPA sewer licences and required notification to the EPA. Following the submission of required reports and full disclosure, the EPA subsequently determined that no further action was required for these incidents.
Figure 5 Graph: Sewer Compliance with NSW Environment Protection Authority
Life Cycle Asset Sustainability Index for 6 Major Categories(#)
Figure 6 Graph: Life Cycle Asset Sustainability Index for 6 Major Categories 2024/25 figure and narrative to be provided with the Financial Statements.
Water Quality meets Australian Drinking Water Guidelines(%)
Quality meets Australian Drinking Water Guidelines
This KPI measures compliance with the Australian Drinking Water Guidelines (the Guidelines), which is the standard for safe drinking water. The target for water quality is set at 100% compliance for all three financial years (2022/23, 2023/24, and 2024/25). This critical target has been successfully met each year, confirming that all water supplied to residents and industry consistently meets the necessary health and safety standards outlined in the Guidelines.
Figure 7 Graph: Water
Recyclable/Organics in Kerbside Collection
Recyclable/Organics in Kerbside Collection (%)
Figure 8 Graph: Recyclable/Organics in Kerbside Collection
The above graph for Recyclable/Organics in kerbside collection demonstrates a decline in the actual volume collected against a fixed annual target of 80%. The actual collection volume has decreased year-on-year, dropping from 67.02% in 2022/23 to 64% in 2024/25.
The shortfall in 2023/24 was attributed to recyclable material being incorrectly placed directly into the large refuse bins.
In 2024/25, the targets were not met due to four combined factors:
• Target Setting: The original target did not factor in Council's inclusion in the regional waste contract.
• Bin Size Disparity: Federation Council is one of the few to retain the 240-litre refuse bin, which is believed to induce greater usage compared to the smaller 140-litre bins used in surrounding councils (Wodonga, Indigo, and Albury).
• Changes in Recyclable Stream: There was a noted decrease in recycled glass volume, presumed to be due to beverage containers being refunded privately, alongside an increase in soft plastics.
• Weather Impact: The volume of organics has decreased over the past two years, which is consistent with drier weather conditions.
Waste Deposited in Landfills
9 Graph: Waste Deposited in Landfills
Residents are placing more general waste into their kerbside waste collection bins that is deposited into Albury land-fill, rather than visiting the local land-fills. This can be attributed to convenience, and many residents not having the ability to drive to landfills. As such, the volumes of general waste deposited personally into landfill is gradually declining in line with the targets set previously, whilst volumes collected via the three bin waste collection service are up. The two most northern (rural) landfills are receiving reduced volumes partly in line with decreased population numbers.
Figure
Overview of Performance Against the Delivery Program/Operational Plan
The Built Federation Operational Plan 2024/25 included a total of forty-seven (47) actions for the period 1 July 2024 – 30 June 2025. Performance shows a strong delivery rate, with twenty-five (25) actions completed, representing 53% of the total plan.
Three of the four actions with the status of ‘Not Progressing’ have been carried forward to the Operational Plan 2025/26:
• 1.2.6 Undertake Oaklands Recreation Reserve – Stage 2 project works as funded through the Stronger Country Communities Fund.
• 1.3.5 Develop long term funding strategy and plan for the renewal of Howlong Water Treatment Plant.
• 1.3.7 Complete 2023/24 Balldale Water Project.
Whilst the remaining action – Action 1.2.4 Undertake structural upgrades to the Mulwala Pioneer Museum as funded under the Stronger Country Communities Fund will not proceed as Council is working directly with the community group.
Figure 10: Built Federation - Status of Actions illustrates the current progress:
• Completed: 25 actions (53%).
• Progressing: 18 actions (38%).
• Not Progressing: 4 actions (9%).
Completed Progressing Not Progressing
Full details of each action from Built Federation is included in the Progress Report to Council January – July 2025 which is available for download from Council’s websitehttps://www.federationcouncil.nsw.gov.au/Council/Corporate-Planning/Plans-Strategies.
Figure 10 Graph: Built Federation - Status of Actions
Progress of 2024/25 Commitments
In the Delivery Program 2022-2026 and Operational Plan 2024-2025 the following commitments for 2024/25 were made for Built Federation: Footpath Renewal Program (Melbourne & Bayly Street, Corowa Road, Mulwala. Gitchell, Walker & Whitehead Street, Corowa. Sturt Street, Howlong)
This is a Local Roads and Community Infrastructure (LRCI) project.
This LRCI project involves replacing sections of the Federation footpath network that have reached the end of their asset life. Eight varying-length sections of the footpath network require replacement to increase pedestrian safety.
Image: Gitchel Street, Corowa - Before
Image: Gitchel Street, Corowa – After
The transport assets and condition data has been collected and assessed. Council is now waiting for a four-year capital works program that will feed into the broader asset management plan for local roads, bridges, and footpaths.
Upgrade MacKnight Park - BBQ, Public Toilet Block and Shelter
1.2.9 100% Completed The MacKnight Park BBQ and Shelter upgrade project aimed to enhance recreational facilities for the community.
The outcome is a revitalised park area with improved amenities. This upgrade is a significant addition to our community's public space at Macknight Park which is located in Anna Street Urana. This project was funded through the Local Roads and Community Infrastructure (LRCI) Program.
Image: MacKnight Park BBQ and Shelter - Before
Image: MacKnight Park BBQ and Shelter - After
Solar Installation at Victoria Park Urana
1.2.11 100% Completed
Installation of 10Kva Solar Power system to the clubrooms at Victoria Park, Urana. The purpose is to minimise Council’s reliance on electrical supply and assist Council in moving towards the goal of net zero emissions.
Image: Solar panels installed at Victoria Park Urana
1.2.14 100% Completed This is a Local Roads and Community Infrastructure (LRCI) project.
This project's aim was to improve our recreational, and other community facilities. The Corowa Skate Park previously lacked formal parking and pedestrian access along John Street, and residents and staff had long expressed concerns about the need for better parking, improved drainage, and shared pathway access.
The project was part of the Local Roads and Community Infrastructure Funding proposal and received $190,000 in funding. The initial design was discussed with the Skatepark committee and interested community members, with the final design completed in December of last year. Council staff and contractors finished the work in April 2025. The result is new kerb, guttering, drainage, and connecting path networks, which significantly improve this community facility.
Upgrade Corowa Skate Park Parking and Pedestrian Access
Image: Corowa Skate Park Pedestrian Access - After
Expansion of Corowa Lawn Cemetery
1.2.15
Significant works have been completed on site including car park, entrance road, fencing and general civil works. Irrigations works to be completed early in the 2025/2026 financial year.
Upgrade Lowe Square, Howlong Electrical Supply
Renew Morundah Park Public Playground
and
Replacement of Howlong Public Swimming Pool Perimeter Fence
The perimeter fence at the Howlong Public Swimming Pool, has been replaced to meet the requirements of the Swimming Pools Act 1992 and Australian Standard AS 1926.1.
Replace MacKnight Park Public Toilet Block, Anna Street Urana
1.2.13
At the time of reporting (30 June 2025), this action was reported as 90% progressing. As of end of July the project had been completed.
Progress Design for the new Corowa Sewerage Treatment Plant
Design of the new Corowa Wastewater treatment plant is completed.
Construction will be subject to council securing grant funding. The current estimate for the project is $38 million.
Undertake a Sewerage Systems Capacity Review (Corowa, Howlong and Mulwala)
The sewerage system capacity reviews are incorporated in the Water and Sewer Strategic Planning project that is being undertaken by NSW Public Works. This project is due for completion in April 2026.
Develop a Stormwater Drainage Strategy for Urban Areas
1.5.2
Council was successful in receiving grant funding to complete a Stormwater Servicing plan for all townships within Federation Council. The consultant has been engaged and works are progressing. Final draft report has been received and council is undertaking a review. Finalisation of the plan is expected in the first half of 2025/26.
Upgrade Floodway Signage
1.5.9
This is a Local Roads and Community Infrastructure (LRCI) project. This project aims to renew and upgrade signage at floodways and bridges on main and sealed roads across the Council area to meet current standards and enhance public safety.
Due to delays in signage delivery and resourcing, only half of the scheduled works were completed by the end of 2024/25. An extension has been approved, and the remaining works are expected to be completed by 30 September 2025.
Image: New floodway signage on Howlong Burrumbuttock Road.
Completed Major works undertaken in April 2025 to clear the drainage channel and reduce flooding issues. NA
Finalise the Waste Strategy
1.7.2 100% Completed Council’s first Waste Management Strategy was adopted by Council in August 2024. Council’s operation of waste services including landfills and household collection services, is one of Council’s highest carbon emission activities. The new strategy has a major focus on the circular economy, which aims to reduce waste to landfill by recycling, reusing and repurposing all types of waste.
The strategy details Council’s current activities and also sets new targets for waste reduction in line with Federal and State government targets. To attain those targets, Council needs to decrease and rationalise the number of landfills and increase the number of waste transfer stations so that larger volumes of recyclable materials are extracted, rather than disposal to landfill. The plan has a six year life cycle also in alignment with state timelines for the introduction of various government mandates.
It is expected that undertaking the recommendations in the action plan of the strategy, will over time, decrease waste costs for the community and greatly reduce the volume of material deposited to landfill whilst providing improved environmental outcomes.
Undertake Flood Repair and Recovery Activities as Funded
5.8.4 60%
Works finalised at the following facilities:Ball Park Caravan Park rental units and camp kitchen, Corowa Lagoon retaining wall, Corowa Rowers Park fishing platform, Howlong Lions Park new pit and pump out system for toilets, Howlong Memorial Park new toilet block with pit and pump out system.
Received lump sum payment for damage sustained at John Foord Oval from insurer. Works in progress: Howlong Memorial Park retaining wall.
Works outstanding with damage sustained to basement at Corowa Civic Centre. Staff working with the insurer.
for
Out
Projects
Office of Local Government Capital Expenditure Guidelines
Council did not have any capital works projects during the financial year that were subject to the Capital Expenditure Guidelines issued by the Office of Local Government.
ECONOMIC FEDERATION
CSP Objective: Growing, progressive, innovative and prosperous communities that build on sustainable manufacturing, agriculture and tourism sectors, advantaged by our location to large centres on the Murray River and affordability.
Economic Federation demonstrates Federation Council's commitment to supporting the local economy, attracting new businesses, and growing employment within the region.
Delivery Program Activities/Goals
2.1 Work toward achieving higher rates of population and employment growth, especially in youth and young family segments.
2.2 Support workforce development.
2.3 Encourage affordability.
2.4 Support inward investment.
2.5 Supprt entreprenership and industrial diversification.
2.6 Support a collaborative regional approach to economic development.
2.7 Support the agricultural industry.
2.8 Increase tourism.
2.9 Enhance retail.
2.10 Support business development.
Key
Performance Indicator Measure – Target vs Actual
Economic Development Strategy
Figure 11 Graph: Actions from Economic Development Strategy Progressed
For the initial year, 2022/23, a target of ten (10) actions was set, however, data is not available for this period to assess performance. The following two years, 2023/24 and 2024/25, demonstrate full achievement of the set targets.
The Corowa Saleyards experienced fluctuating throughput performance over the threeyear period.
In the first year, 2022/23, the saleyards fell short of the target. The actual throughput of 524,128 was 90,872 less than the 615,000 target.
Performance improved in 2023/24, where the saleyards exceeded their throughput target. With a target of 556,000, the actual throughput reached 626,184, which was 70,184 over target.
In the final year, 2024/25, performance was very close to the goal against a target of 613,000, the actual throughput was 601,547. This represented a minor shortfall of 11,453.
The graph details the performance of the Ball Park Caravan Park against a goal to increase visitation on the previous year. For the initial year, 2022/23, data is not available to assess performance.
The following two years demonstrate significant success in increasing visitation, exceeding the set target in both periods:
• In 2023/24, against the target increase of 10%, the actual increase was 34%.
• In 2024/25, the performance continued to exceed the target increase of 10%, achieving an actual increase of 20%.
Ball Park Caravan Park Visitation
Figure 13 Graph: Ball Park Caravan Park Visitation – Increase Visitation on Previous Year
The graph details the performance of the Urana Park Caravan Park against a goal to increase tourism visitation numbers on the previous year. For the initial year, 2022/23, data is not available to assess performance.
The following two years show mixed results against a target increase of 10%:
• In 2023/24, the park exceeded its target. Against a target increase of 10%, the actual increase was 16%.
• In 2024/25, the park experienced a 5% reduction in total tourism visitation numbers. This decline is attributed to a demographic shift, with a higher proportion of traveling workers for local projects utilising the caravan park instead of traditional family visitors.
Urana Caravan Park Visitation
Figure 14 Graph: Urana Caravan Park Visitation – Increase Visitation on Previous Year
Overview of Performance Against the Delivery Program/Operational Plan
The Economic Federation Operational Plan 2024/25 contained a total of twenty-eight (28) actions for the period 1 July 2024 – 30 June 2025. In total, twenty-seven (27) out of twenty-eight (28) actions are either completed or actively progressing, indicating a high level of execution against the Economic operational plan.
Figure 15: Economic Federation - Status of Actions illustrates the current progress:
• Completed: 13 actions (46%).
• Progressing: 14 actions (50%).
• Not Progressing: 1 action (4%).
Status of Actions
Full details of each action from Economic Federation is included in the Progress Report to Council January – July 2025 which is available for download from Council’s websitehttps://www.federationcouncil.nsw.gov.au/Council/Corporate-Planning/Plans-Strategies.
Figure 15 Graph: Economic Federation - Status of Actions
Progress of 2024/25 Commitments
In the Delivery Program 2022-2026 and Operational Plan 2024-2025 the following commitments for 2024/25 were made for Economic Federation:
2.2.1 100% Completed
In a proactive effort to address regional employment challenges, Council has actively participated in the Riverina and Murray Joint Organisation's (RAMJO) Local Skills Shortage Working Group. The primary aim of this collaboration is to develop and implement innovative, region-wide strategies that tackle the critical issues of workforce gaps and the retention of our local youth. As a direct outcome of our involvement, Council is helping to shape a shared regional plan focused on creating local training pathways and increasing job opportunities, ensuring our local industries have the skilled workforce they need to grow and for our young people to have a clear future within the Federation region.
2.4.1 100% Completed
Over the past year, Council has worked with various stakeholders to stimulate economic activity. Looking forward, the continued development of land and plans underway to finalise utility and environmental strategies. These efforts combined are designed to create more opportunities in the coming years.
2.5.2
Works completed in 2024/2025 Corowa, Howlong and Mulwala Flood Study.
Commencement of the Stormwater Servicing Strategy - 2 of the 13 documents that will form part of the Growth Management Strategy.
2.6.2
Council have supported the Regional Economic Development Strategy (REDS) and continue to meet with various groups to ensure its successful implementation.
Actively Seek Opportunities for External Funding to Support the Development of
2.8.3
This action aimed to proactively identify and secure external funding streams to accelerate the development of key tourism products within our region.
The Communications Team actively sought and shared various grant and funding opportunities with tourism operators, resulting in the awareness of available grants to support new tourism initiatives. Council also provided letters of support for tourism operators to assist with their funding applications.
NATURAL FEDERATION
CSP Objective: Sustainable landscapes, waterways and open space to support various lifestyle choices, protect the natural environment and adapt to a changing climate. Natural Federation reflects Council's commitment to preserving biodiversity, environmental stewardship, responding to climate change, and land use planning.
Delivery Program Activities/Goals
3.1 Provide quality recreational spaces.
3.2 Ensure attractive and vibrant public spaces.
3.3 Conserve and utilise waterways, and develop their frontages.
3.4 Conserve and utilise public lands.
3.5 Support responsible land management practices.
3.6 Implement consistent and appropriate land use planning strategies.
Southern Riverina Drought Resilience Action Plan
The Southern Riverina Drought Resilience Plan has been developed through the collaboration of Berrigan Shire, Edward River, Murray River and Federation Councils’ communities.
We have worked closely with the Department of Regional NSW and the Commonwealth Scientific and Industrial Research Organisation (CSIRO) to deliver this Plan. The project was jointly funding by the by the Australian Government’s Future Drought Fund and the NSW Government’s Regional Drought Resilience Planning Program.
The Plan reflects the desires of our community for us to achieve the following, even in the face of drought:
• Sustainable landscapes.
• Connected people, cultures and improved community wellbeing.
• Diverse and resilient local businesses and regional economies.
• Resilient built infrastructure and complimentary technologies.
• Good governance models that share knowledge and promote skills development.
The Plan aligns with national drought resilience programs and will evolve through ongoing collaboration with community groups, industry, and research institutions.
The full plan can be downloaded from Council’s websitehttps://www.federationcouncil.nsw.gov.au/Community/Support/DroughtInformation/Regional-Drought-Resilience-Plan-Southern-Riverina
Key
Performance Indicator Measure – Target vs Actual
Assessment of Development Applications
Figure 16 Graph: Development Applications Assessed Within Regulatory Time Frames
Like many of the NSW Local Councils, Federation Council’s planning approvals were delayed due to the dual challenge of changes and complexities of the NSW planning system and a nation-wide shortage of planning staff.
Construction Certificates and Complying Development Certificates
Figure 17 Graph: Value of Construction Certificates & Complying Development Certificates Issued
The past three years has seen a significant move to private certification for developments. This is indicated over the time period (2022/23- 2024/25) by the falling monetary value of certification work undertaken by Council.
Figure 18 Graph: Inspections of Registered Food Premises Conducted
The graph displays the performance of food premise inspections against set target numbers:
• 2022/23: Data for this year is not available as this measure was not a KPI for the period.
• 2023/24: The target was 79 inspections. The actual number of inspections conducted was 99. This resulted in a difference of 20 more inspections than the target.
• 2024/25: The target remained 79 inspections. The actual number of inspections was 92. This exceeded the target by 13 inspections.
Figure 19 Graph: Number of Skin Penetration Inspections Council has exceeded its inspection target for the first two years:
• 2022/23: Performed 14 additional inspections above the target.
• 2023/24: Performed 19 additional inspections above the target.
For 2024/25, the inspection program had a delayed start. Additional inspections are scheduled to be completed before the end of the year.
20 Graph: Number of Lost Animals Reunited With Owners
Data for 2022/23 is not available, as this measure was not a KPI during that period. For the 2023/24 financial year, Council reunited twenty-six (26) animals against a target of fifty (50). Following this, the target for 2024/25 was reduced to twenty (20), Council reunited twenty-two (22) animals during this period Further details on Council’s activities relating to enforcing and ensuring compliance with Companion Animals legislation can be viewed in the Regulatory Information section.
Treatment of Biosecurity Area
Biosecurity Area Treated (km)
Figure 21 Graph: Biosecurity Area Treated
Annually the performance targets of the Weed Action Plan are reviewed. In 2024/25 the target was increased and additional grant funding was provided to Council to complete the extra treatment within the council area.
Figure
Figure 22 Graph: Number of Notices, Orders & Fines Issued
The data on the Number of Notices, Orders and Fines Issued shows a significant increase in regulatory activity across the period 2023/24 – 2024/25. In 2022/23, the target of twenty (20) was narrowly missed, with sixteen (16) actions issued. Enforcement surged in 2023/24 to 168 actions, followed by sixty-seven (67) actions in 2024/25. The overall activity over the past two year has remained above the target.
Number of Requests for Tree Removals (#)
The figures for tree removals show a varying trend over the last three financial years, compared against a target of twenty (20) removals.
• 2022/23: The number of tree removals was ten (10).
• 2023/24: The number of removals saw a significant increase, reaching twenty-two (22).
• 2024/25: The number of removals has dropped to four (4).
The next steps in this area include developing a Tree Management Strategy to respond to changing climate, including the development of a tree register for priority recreation reserves.
Figure 23 Graph: Number of Requests for Tree Removals
Overview of Performance Against the Delivery Program/Operational Plan
The Natural Federation Operational Plan 2024/25 contained a total of fourteen (14) actions for the period 1 July 2024 – 30 June 2025. In total, ten (10) out of fourteen (14) actions are either completed or actively progressing. The remaining four (4) actions have the status of 'Not Progressing’ with three (3) out of the four (4) scheduled to progress in 2026/27:
• 3.6.1 Develop Federation Council Local Environmental Plan.
• 3.6.2 Develop Council wide Development Control Plan.
• 3.6.4 Update Local Strategic Planning Statement.
The final action, action 3.6.3 has been carried forward to the Operational Plan 2025/26.
Figure 24: Natural Federation - Status of Actions illustrates the current progress:
• Completed: 3 actions (21%).
• Progressing: 7 actions (50%).
• Not Progressing: 4 action (29%).
Status of Actions Not Progressing Completed Progressing
Figure 24 Graph: Natural Federation - Status of Actions
Full details of each action from Natural Federation is included in the Progress Report to Council January – July 2025 which is available for download from Council’s websitehttps://www.federationcouncil.nsw.gov.au/Council/Corporate-Planning/Plans-Strategies.
Progress of 2024/25 Commitments
In the Delivery Program 2022-2026 and Operational Plan 2024-2025 the following commitments for 2024/25 were made for Natural Federation:
Continue to Work on the Delivery of Corowa Foreshore Structure Plan Incorporating Four Separate Precinct Masterplans
A number of actions have been delivered through the Crown Reserves Infrastructure Funding program. Further actions will need to be allocated funding or grants sourced in order to deliver them.
Develop a Tree Management Strategy to Respond to Changing Climate, Including Development of a Tree Register for Priority Recreation Reserves
3.2.1
REGULATORY INFORMATION
Companion Animal Management
Local Government (General) Regulation 2021 s 217 (1) (f)
Requirements
Federation Council is responsible for enforcing the provisions of the Companion Animals Act 1998 which provides for the effective and responsible care and management of companion animals.
As part of its requirements, Council is required to report a detailed statement of activities relating to enforcing and ensuring compliance with Companion Animals legislation. Council lodged all pound data returns with the Office of Local Government within the required timeframes.
Pound Data Collection Lodged With Office of Local Government
22
Animals were seized and taken to the pound (7 cats, 15 dogs).
18
Animals were returned to their owners ( 4 cats, 14 dogs).
4
Animals were released to organisations for rehoming ( 3 cats, 1 dog).
Federation Council works with local rehoming organisations such as Wodonga Dog Rescue and Dunroamin Animal Rescue Group to assist with reducing euthanasia rates from lost pets that are unclaimed.
Lodgement of Data About Dog Attacks Lodged With Office of Local Government
11
Dog attacks were received & actioned by Council.
Funding Spent on Companion Animal Management and Activities
• The contribution Federation Council received from the NSW cat and dog registration fees scheme was $3,968.
• Federation Council spent $114,278 on companion animal management, undertaking the following duties:
- Responding to complaints about companion animals.
- Returning lost pets home.
- Caring for lost pets in our animal management facility.
- Investigating aggressive animals and attacks.
- Providing a stray cat trapping program.
Off Leash Areas Provided in the Council Area
• Ball park off leash area, Corowa (fenced).
• Intersection of Federation Avenue and River Street, South Corowa (unfenced).
• Kyffins Reserve, 4.1km east of Mulwala, Spring Drive (unfenced).
• Lowe Square - South West corner, Howlong (fenced).
• Memorial Park section area, Howlong (unfenced).
Particulars of any Environmental Upgrade Agreement Entered Into by the Council
Local Government Act 1993 s 54P (1)
Nil Report for 2024/25.
Particulars of Compliance With and Effect of Planning Agreements in Force During The Year
Environmental Planning & Assessment Act 1979 s 7.5(5)
Nil Report for 2024/25.
Disclosure of how Development Contributions and Development Levies Have Been Used or Expended Under Each Contributions Plan
No new plans in place across the council area for 2024/25.
SOCIAL FEDERATION
CSP Objective: Close knit, welcoming and empowered communities where people come together and support each other and improve community outcomes.
Social Federation highlights Council's commitment to providing services that foster a safe, welcoming, connected, and diverse community.
Delivery Program Activities/Goals
4.1 Encourage an age-friendly environment.
4.2 Support young people.
4.3 Improve healthcare.
4.4 Support access to quality education.
4.5 Work to prevent and reduce the harmful effects of alcohol and other drugs.
4.6 Provide sport and recreational opportunities.
4.7 Support childcare and family services.
4.8 Encourage community pride and spirit.
4.9 Ensure community safety.
4.10 Celebrate the area’s rich culture and heritage.
4.11 Work to address disadvantage in all its forms.
4.12 Provide library services and programs accessible to all residents and visitors.
Federation Council Libraries
The Library continues to be a vital part of community life in Federation Council.
Howlong Library
Howlong Library received a major grant this year to help upgrade the accessibility of the Library. While this work was being completed, the Library operated in a temporary location at the Howlong Community Centre. Major work involved the installation of an automatic door and new entrance ramp. The Library was also freshened up with a coat of paint, new floor coverings and blinds. This has brightened up the whole library and made it a much more welcoming space. Extra shelving has expanded the Adult Fiction area, and new shelving and a colourful rug has improved the children’s area. We also welcomed a new casual staff member at Howlong, Izzy Bizzotto.
Corowa Library
Among highlights for Corowa in the last 12 months has been the increase in attendance to our regular Friday morning Storytime, including a wonderful First Responders’ Day –that saw our local fire fighters arrive with their fire truck!
We had a variety of author talks:
• Andrew Skeogh, author of the book “Deep Listening to Nature”, who had a fascinating audio-visual presentation.
• Kathy Mexted, an author with local connections, presented her new book “Take Flight”.
• Gordon Nightingale, a Corowa self-published author, also gave a popular talk.
Mulwala Library
Mulwala Library continues as a vibrant public space. The weekly history group, 2 art groups, a crochet group, regular preschool visits and the “Exercise for seniors” group in the main hall, all add to the busy community atmosphere.
The three (3) Libraries run various programs during the year: Children’s Storytime aimed at 0 – 5 years, runs weekly at Corowa and once a fortnight at Mulwala and Howlong. Staffing issues sometime prevent the Howlong sessions running.
School Holiday Activities aimed at Primary School aged children run every school holidays at the three (3) main libraries. School holiday programs were also held at Urana, Oaklands and Rand on rotation.
Figure 25 Image: Mulwala History Group
Figure 26 Image: School Holiday Program (Corowa Library) - Activity: Stained Glass Insects
Children’s Author or Illustrator are hosted for a week of visits to Primary Schools in the Council area, usually in May.
Children’s Events are held in all libraries for Book Week and National Simultaneous Storytime.
Figure 27 Image: Adrian Beck (Author) Lowesdale Primary School
Community Events
2024/25 Events Team Highlights
• 10 events and workshops run by Council.
• 10 art exhibitions held at Corowa Art Space providing a platform for 106 different artists.
• 30 subsidised memberships to Murray Arts Creative Directory offered.
• 32 community event approvals processed.
• 124 Kinder Library Bag Packs delivered to school starters.
• 12 Federation Council residents participated in the Sister City Exchange in Miki City, Japan.
Currawa Crossing July 2024 – NAIDOC Week
Returning for its second year, the Currawa Crossing exhibition showcased artworks from twelve (12) Aboriginal artists from across the Riverina and Murray footprint including Albury, Coleambally, Leeton and Griffith in celebration of NAIDOC Week. The exhibition included painted emu eggs, weaving, dot paintings and contemporary works. Currawa Crossing was the first exhibition to be displayed in the newly renovated Corowa Art Space.
The
Curious Explorers Exhibition & Book Reading August 2024 – Book Week
Touring exhibition, The Curious Explorers took young visitors behind the scenes to see the work undertaken during the process of illustrating a children's book. Full Australian charm, the book follows Lex and Mila’s adventure of discovery through their back yard. Visitors could read the captivating words of author Leonie Napier as they took in the delightful sketches, story boards and original oil paintings by artist Dorothy Roddy. Students from Corowa South Public School attended the Book Reading & Signing and Craft Activity to celebrate Children's Book Week.
Bald Archy Prize + Michael Mack Artist Talk September 2024
Corowa Art Space were thrilled to welcome 1,168 adults and 58 young art enthusiasts to the 2024 Bald Archy Prize. The exhibition was supported by an incredible team of 37 volunteers who made the event run smoothly and were always there with a smile. Corowa’s own Michael Mack was one of the 2024 exhibiting artists and gave an exclusive artist talk on his three entries and his experience being a finalist.
Our Diversity Unites Us! NSW Youth Conference October 2024
Federation Youth Councillors travelled to Sydney to represent Council at the Our Diversity Unites Us! NSW Youth Conference. The three-day conference involved young people from right across NSW, who all came together to learn, share experiences and participate in the conference activities and sessions.
Figure 28 Image: Artist - Michael Mack
Youth Halloween Disco & Trick or Treat October 2024
Federation Youth Council presented a Halloween Disco and Trick or Treat Party at the Corowa Memorial Hall. The sold out family friendly events saw our youngest residents participate in a costume parade with prizes, fun games, tunes from DJ Hilly and they enjoyed food catered by Corowa Creatives.
Miki City Sister City Exchange October 2024
Twelve residents of the Federation Council area participated in a nine-day cultural exchange to Miki City, Japan as guests of our Sister City, making “tomodachi” or friendships that will last a lifetime. The delegates stayed with local host families and enjoyed an exciting itinerary, which included visiting local schools and experiencing Japanese cultural activities such as a sushi cooking class, visiting the Gayain Temple, participating in a tree-planting ceremony, and experiencing Japanese tea customs and the Koto harp. Delegates engaged with the community by giving presentations and participating in activities at Miki City Junior School. Educational visits were made to the "E Defence" Earthquake Engineering Research Centre, a factory, a Sake brewery, Mikiyamu Forest Park, the Glico Dairy Plant, and the Miki Fire Department, alongside learning to make chopsticks and a sightseeing tour of Himeji Castle. The trip concluded after a farewell party and a stay at the Co-Op Kobe Kyodo Gakuen hotel before the delegates flew back home.
Figure 29 Image: Himeji Castle - hilltop Japanese castle complex situated in Himeji, a city in Hyōgo Prefecture, Japan.
Selected Works Exhibition from The Art Factory Supported Studio December 2024
International Day of People with Disability
To celebrate International Day of People with Disability, Federation Council hosted an exhibition of recent paintings, prints, and mixed media works that showcase the breadth and depth of talent of 18 artists participating in the Art Factory Supported Studio's program. The studio offers a creative, social and safe space which supports professional artists with disability. New and established artists alike from across the Riverina shared their unique interpretations of the visual world in this exhibition.
Bingo and Music December 2024 – International Day of People with Disability
Council partnered with the Federation Disability Access and Inclusion Committee and Intereach-Corowa to host two free events for people with disability, Bingo & Music at the Corowa Golf Club and Mulwala Council Office & Library.
Light Up Federation Christmas Light Competition
Federation Council invited residents and businesses to enter the annual Light Up Federation Christmas Lights Competition for a chance to win a share of $1,000 in gift vouchers from local businesses. Entrants competed in several categories, including Best Decorated House, Best Decorated Business, Best Decorated Street, and the People’s Choice Award.
Australia Day Awards & Ceremony in Howlong January 2025
The Federation community were joined by Australia Day Ambassador David Bitton and Council officials to celebrate Australia Day at Lowe Square in Howlong, where community members were treated to a breathtaking rendition of ‘I Am Australian’ by the Swag n’ Billy Bush Band and celebrated Federation Council award nominees and recipients. Event attendees then enjoyed a complimentary lunch, catered for by the Howlong Community Progress Association, with local infused bush tucker flavours from the Howlong Bakery, Howlong Butchers and Howlong IGA. The 2025 Federation Council Australia Day Awards Celebration and Ceremony was assisted by the National Australia Day Council with two grants of $10,000 and $5,000, and Council contributing $5,000.
Award winners:
• Peter Ornsby - Local Hero Award Individual
• Howlong Local Thrifty Store
• Zoe Owen - Local Hero Award Sports
• Elizabeth Kerr - Local Hero Award Individual
• Phillip Goldsack - Oaklands Cricket Club - Local Hero Award Sports
• Daniel Hateley - 2025 Young Citizen of the Year
• Wayne Lamb - 2025 Citizen of the Year
• Ebony Goldsack - Oaklands Cricket Club - Local Hero Award Sports
Figure 30 Image: Award Winners and Mayor Cheryl Cook, Mr Justin Clancy MP, Dayna Cater & Chef David Bitton
Kinder Bags
One hundred and twenty four of Council’s youngest residents started school in 2025 received their Kinder Library Bags. The reusable library bags are provided by Council and included information for families on healthy eating and habits, local services, libraries, as well as a special book by an Australian author for each child.
Time of Your Life Seniors Expo March 2025 – NSW Seniors Festival
200 attendees and 70 stallholder personnel came together for the Time of Your Life Seniors Expo at Club Corowa. The Expo was a free event for Federation Council residents aged over 60, which showcased local organisations, sporting and social clubs, community groups and service providers which are available in our region. A free bus service provided by Council brought 57 residents from Urana, Oaklands, Daysdale, Mulwala and Howlong to the event. Attendees enjoyed a complimentary two-course lunch, discovered a broad range of services and had the opportunity to attend 12 informational presentations. The Ageing Well Advisory Committee assisted with steering the direction of the event and were integral support on the day. Council was successful in their applications for a $5,000 NSW Seniors Festival Grant and a $3,000 Club Grant via Club Corowa to support the delivery of this event.
Figure 31 Image: Participants at one of the twelve informative presentations at the 2025 Time of Your Life Seniors Expo
Cools Heads 2025
'Cool Heads' road safety event has been held since 2011, consistently emphasising the dangers of:
• Texting and driving.
• Speeding.
• Distractions.
• Not paying attention to your surroundings.
The most recent event took place at Club Corowa on Wednesday 19 March 2025.
This powerful road safety message is delivered through a diverse group of stakeholders, including Victorian Police, NSW Police, Federation Council, the Don’t-txt-n-drive Foundation, Rutherglen Neighbourhood Watch, Corowa High School, and Rutherglen High School.
Approximately 75 students from Rutherglen and Corowa High Schools attended and heard from the following speakers:
• Local Police Sergeants: Provided insights and advice on road safety.
• Volunteer Rescue Association: Shared firsthand experiences of road accidents.
• Vicki Richardson: A long-time road safety advocate who shared her poignant story of loss following the tragic death of her daughter due to distracted driving.
• Tom Mitten (Coordinator of the L2P program for Indigo Shire Council): Offered valuable insights into learner driver programs.
Skate Workshops April 2025 – Youth Week
Council partnered with Totem Skateboarding to host a free Learn to Skate Workshop at Howlong Skatepark and free Community Skate Workshops & JAM at Corowa Skatepark. The workshops were suitable for beginner and intermediate skaters aged 6 and up. The Federation Youth Council assisted with creative brainstorming ways to add value to the events. A free bus service provided by Council was available to youth travelling from Urana and Oaklands to the Corowa event. The days included complimentary community BBQs that proved popular with parents, siblings, and passers-by, fostering goodwill
between the Council and the community. The Federation Primary Prevention Team and Intereach were present to provide additional support resources for youth. Council was successful in their application for a $10,000 Regional Youth Holiday Break - Autumn 2025 Grant via NSW Government to support the delivery of these events and Council contributed $2,420.
Council was pleased to conduct the following Citizenship Ceremonies across the year. The following people were welcomed into Australian Citizenship and our Federation area:
19 July 2024 - Council Chamber, Corowa Civic Centre
• Georgina Brown
• Martina Moore
Australia Day 26 January 2025 - Lowe Square Howlong
• Sjaan Beex
• David Ogilvie
• Herone Castro
• Gladys Castro
23 April 2025 - Council Chamber, Corowa Civic Centre
• Shandell Irvine
• Jobanpreet Singh
• Shailesh Naidu
• Kirk Pilgrim
• Eardley Monrose
Key Performance Indicator Measure – Target
vs Actual
Youth Council Meetings
Figure 33 Graph: Youth Council Meetings Facilitated
In 2022/23, Council conducted three (3) of the six (6) Youth Council Meetings. In 2023/24 eleven (11) meetings were facilitated. This level of engagement continued in 2024/25, where ten (10) meetings were facilitated.
The Disability Inclusion Action Committee annual target of ten (10) meetings per year is not aligned with the Committee’s Terms of Reference (TOR). While the target was set at ten (10) meetings, the TOR required meetings to be held bi-monthly (equating to six (6) per year). Measured against the TOR requirement, the goal was successfully met in
2023/24 with six (6) meetings facilitated. However, in 2024/25, five (5) meetings were conducted instead of the six (6) as required by the TOR.
Disability Inclusion Action Plan Implementation
35 Graph: Disability Inclusion Action Plan Implementation
The implementation of the Disability Inclusion Action Plan (DIAP) has increased year-onyear:
• 2022/23: Successfully completed 20 actions as planned.
• 2023/24: Performance increased significantly, with 70 actions completed against a target of 40.
• 2024/25: The positive trend continued, with 78 actions completed against an increased target of 60.
Further details on the implementation of the DIAP can be viewed in the Regulatory Information section.
Figure
Visits to Library per Capita (#)
While Library visits per capita show a steady upward trend in actual use, the achieved use has yet to meet the targets. Over the three-year period, the target increased from 2.4 to 2.8 visits per person. The visits increased each year, starting at 1.8 in 2022/23, rising to 2.12 in 2023/24, and reaching 2.2 in 2024/25.
Figure 36 Graph: Visits to Library per Capita
Corowa Aquatic Centre Visits
Visits to Corowa Aquatic Centre per Capita (#)
The target for Visits to Corowa Aquatic Centre per Capita increased steadily across the period, moving from 2.7 visits in 2022/23 to 2.9 in 2024/25.
Performance against these targets showed some fluctuation:
• 2022/23: The centre fell slightly short of the target, achieving 2.4 visits.
• 2023/24: Performance peaked, with 2.97 visits, successfully exceeding the target of 2.8.
• 2024/25: Performance declined slightly, achieving 2.8 visits and narrowly missing the target of 2.9.
Figure 37 Graph: Visits to Corowa Aquatic Centre per Capita
Overview of Performance Against the Delivery Program/Operational Plan
The Social Federation Operational Plan 2024/25 contained a total of forty-three (43) actions for the period 1 July 2024 – 30 June 2025. The overall status is positive, with a high completion rate of 77% and nearly all remaining items (21%) actively progressing. Only one action is not progressing.
Figure 38: Social Federation - Status of Actions illustrates the current progress:
• Completed: 33 actions (77%).
• Progressing: 9 actions (21%)
• Not Progressing: 1 action (2%).
of Actions
Full details of each action from Social Federation is included in the Progress Report to Council January – July 2025 which is available for download from Council’s websitehttps://www.federationcouncil.nsw.gov.au/Council/Corporate-Planning/Plans-Strategies.
Figure 38 Graph: Social Federation - Status of Actions
Progress of 2024/25 Commitments
In the Delivery Program 2022-2026 and Operational Plan 2024-2025 the following commitments for 2024/25 were made for Social Federation:
Provide Static Library Service in Corowa, Howlong and Mulwala and Mobile Library Service In Boree Creek, Oaklands, Rand and Urana
4.12.1
Council has continued to provide static library service in Corowa, Howlong and Mulwala.
Continue to work with Murrumbidgee Primary Health Network (MPHN) and Medical Service Providers to Support the Retention and Attraction of Primary Healthcare Services
4.16
Completed Council has continued its collaborative efforts with the local Primary Healthcare Network (PHN) and medical service providers.
Through regular meetings, the focus has been on supporting the retention and attraction of primary healthcare services to the area and regionally focused.
In September, 2024 Federation Council engaged Ninety Mile Consulting (NMC) to codevelop a four-year Children, Youth and Family Strategic Plan. The plan will ensure that Council continues to be responsive and implement sustainable initiatives to enhance the well-being of children, youth and families across the council area. The Federation Children, Youth and Family Strategic Plan 2025-2029 is currently under review.
Upgrade Corowa Primary School Car Park
4.3.5
This is a Local Roads and Community Infrastructure (LRCI) project.
The project aim was to increase safety of pedestrian movements through the school car park and at the bus pick up zone. This was done through the installation of new kerb and gutter, handrails, signage and line marking. New trees for pedestrian and carpark shade will also be installed as part of this project.
4.3.6
This is a Local Roads and Community
The project was to include the installation of permanent speed-reading LED signs and children crossing warning signs. There was LED signage installed prior to the funding announcement as part of the playground redevelopment. Council have been liaising with Transport NSW about other public safety treatments that could be undertaken. Car park line marking on the opposite side of Melbourne Road has been completed to improve safety.
Image: Upgrade to Corowa Primary School Car Park
LED Traffic Warning Signs at Purtle Park Mulwala
Continue to Maintain Over 148 Sporting Grounds, Parks And Recreation Areas Across the Council Area
4.6.1
Deliver the Mobile Preschool Service
4.7.2
in northern townships - Boree Creek, Oaklands, Rand and Urana.
Pedestrian Safety and Mobility Improvements at Sanger Street, Corowa
4.9.7
This is a Local Roads and Community Infrastructure (LRCI) project.
The project aim was to improve Pedestrian safety and inclusion in the main street of Corowa. This was achieved through the installation of tactile ground indicators at existing road crossings to improve safety for visually impaired members of the community. Due to contractor and weather delays these works were not completed by end of 2024/25. The works were done in two separate sections and have now been completed.
Image: Pedestrian Safety and Mobility Improvements at Sanger Street, Corowa
Pedestrian Safety Improvements at Railway Street, Balldale
4.9.8 100% Completed This is a Local Roads and Community Infrastructure (LRCI) project.
The project aim was to improve and upgrade pedestrian safety in the high traffic area, with pedestrians and children regularly crossing this section of road to access the reserve, playground and public toilets.
The project saw the installation of bollards and line marking to create a pedestrian refuge to link the Balldale Hotel and public park. New footpath and bus stop seat was completed with the funding.
Image: Pedestrian Safety Improvements at Railway Street, Balldale
Image: Bollards installed at Railway Street, Balldale
4.10.6
This is a Local Roads and Community Infrastructure (LRCI) project. This project focuses on the conservation and enhancement of a historical item to improve the visual amenity and public safety of the area. The project scope involves the refurbishment and adaptive reuse of the existing well, which served as Corowa township's water supply in the 1930s. This includes refurbishing the well and gantry for public display, along with a shade structure, viewing platform, interpretive and heritage signage, and landscaping.
Due to contractor and staff availability, construction planning, and the management of multiple trades, only half of the scheduled works were completed by the end of 2024/25. An extension has been sought and approved for these works to continue into 2025/26, with an expected completion date of September 30, 2025.
Corowa Well Conservation and Interpretive Facility - Ball Park
Image: Landscaping underway at Ball Park
Image: Well Structure at Ball Park
A4.38
Regulatory Information
External Bodies, Corporations and Partnerships
Local Government (General) Regulation 2021 s 217 (1) (a6)
Local Transport Forum
The Local Transport Forum (LTF) is a technical advisory body established by the Council under the Transport for NSW (TfNSW) Authorisation and Delegation Instrument (2025), which has replaced the former Local Traffic Committee (LTC).
The LTF provides advice, technical review, and coordination on matters related to traffic control, road safety, and transport planning within the Local Government Area. Its formal members include representatives from the Council, Transport for NSW, NSW Police, and the relevant State Member of Parliament. The LTF serves in an advisory capacity only; its recommendations are considered by the Council, which retains final authority on all delegated traffic functions.
Discussions and technical advice from the Forum on agenda items may include proposals requiring the Council to exercise its delegated functions, as well as general information and advisory items.
The group meets quarterly and is chaired by Federation Council staff. The minutes are presented to the Council for information only. Any matters arising from the minutes that require a formal Council resolution (e.g., approval to proceed with an LTF-advised project) are presented at an Ordinary Meeting of the Council as a separate report with a specific recommendation for adoption or action.
Section 355 Committees
Under the Local Government Act 1993, specifically Sections 355 and 377, Council delegates specific functions to various committees. Section 355 Committees act as a volunteer extension of the Council, typically managing and performing basic maintenance for local facilities such as halls and recreation grounds.
These committees are staffed by volunteer community members and include a Councillor representative and Council staff delegate.
In 2024/25 Council was supported by the following Section 355 Committees of Council. The committees support Council in managing community facilities and spaces, whilst also providing advice to Council in their relevant areas:
Section 355 Committees
Boree Creek Community Committee Rand Recreation Ground Management Committee
Daysdale Water Supply Trust Rand School of Arts (Hall) Committee Lonsdale Reserve Management Committee Rand Town Improvement Committee
Morundah Community Committee Urana Ski and Aquatic Centre Committee
Oaklands Memorial Hall Committee Urana Soldiers Memorial Hall Committee
Oaklands Recreation Ground Management Committee Urana Victoria Park Recreation Ground Committee
Oaklands Town Improvement Committee Urana Swimming Pool Committee
Oaklands War Memorial Baths and Gardens Committee
More detailed information on these committees is available on the Council's websitehttps://www.federationcouncil.nsw.gov.au/Council/Committees/Section-355Committees.
Following are annual reports as provided by the committees:
• Urana Progress Association Inc Courthouse & Historical Committee.
Daysdale Water Supply Trust
Overview
During the period 1 July 2024 and 30 June 2025, the Daysdale Water Board Trust had a busy and productive year, that included new members, replacing a pump and new water connections.
Achievements
Over the last year, Daysdale Water connected three properties in the township to water. A new pump was successfully installed.
Key Activities
Garry Collins and Jim Hewson have taken a step back from managing the day to day activities of the Daysdale Water Board Trust, due to health reasons. Mark Rhodes and Colin Widdison are providing interim support.
New members are being sought to join the water board maintenance crew, an opportunity to give back to the community. Garry and Jim are prepared to facilitate training for onsite maintenance of the town water supply.
Successes
Throughout the last year, all water supplied to the town was taken from the town dam and channel. Water was not required to be transferred to the town dam from the government dam. Water quality has improved, with the channel flowing more regularly with farmers irrigating their corn.
Lonsdale Recreation Reserve Committee
The past year the Lonsdale Recreation Reserve Committee has continued to provide dedication to improving the facilities at Lonsdale Reserve for the benefit of our user groups and the wider community. We've seen huge benefits from the substantial improvements from last year, including the completion of tennis courts resurfacing, basketball ring installations and cricket net upgrades with a big increase in usage by locals and also visitors to the area. We are currently planning on further improvements with a review of the Master plan and working priorities of improvements to the perimeter fencing and netball facilities. We thank council and our committee members for the ongoing work to maintain and improve Lonsdale.
Oaklands Recreation Ground Management Committee
For the year of 2025 the Recreation Ground has seen the following positive improvements.
1. The building of the Netball Change rooms were completed shortly after the time quoted, professionally finished and almost on budget.
2. The demolition of the old Football Change rooms was carried out mid-year and the area cleared and sprayed for broad leaf.
Items still to be completed:
Drainage at the ground which is in the ten-year Recreation Ground Management Plan is still ongoing and needs to be addressed as soon as possible.
State Government funding allocated for upgrades at the recreation ground is still ongoing. Establishment of a sprinkler system on the playing surface and installation of extra water tanks being considered.
Major Concern
Caravan Dump Site – needs to be relocated to the Pump Station at the end of Gunambil Street where town water is readily available. Unfortunately, there is no water flow under it during Spring and Summer which is causing ongoing issues in its current location. The dump site is also being used by some Oaklands residents as a dump site for raw sewerage and it is continually requiring maintenance and upkeep. If the site was relocated to the pump station Council staff can monitor the site as the pump station is visited by Federation Council staff regularly.
Urana Progress Association Inc Courthouse & Historical Committee
The Progress Association is a group of volunteers who put in over 2,012 hours to maintain and improve the Courthouse Museum, the Free-Flight Bird Aviary and other Urana projects
In the period July 2024 to June 2025, we have specifically:
• Been nominated for the Community Group Award at Australia Day.
• Held a low-cost monthly Community Morning Tea with some Guest Speakers to ensure connections and mental health are maintained and improved. Raised funds for Cancer Council and Beyond Blue.
• Invited Their Highnesses to view our Frederick Fox LVO Collection. The invitation was sent to Buckingham Palace through the Department of the Prime Minister and Cabinet. The reply from the above Department included “unfortunately on this occasion it is not possible to include your proposal in Their Majesties’ program”. Never fear – we will try again next time a Royal Visit comes around!!
• Held a very successful Silver Anniversary Art Exhibition and Sale with positive responses from Sponsors, Artists and Attendees.
• Catered for two days for up to 150 people attending the Urana Campdraft.
• Gained Grants to renew flooring and cabinetry in the work area of the Courthouse and upgrade the Aviary.
• Created an Intergenerational Program involving school children and the Museum.
• “Dressed” the farmer and his sheep for Christmas, Easter, Australia and Anzac Day.
Figure 39 Image: Farmer Dressed for Christmas
Community Grants
Local Government Act 1993 s356 & Local Government (General) Regulation 2021 s 217 (1) (a5)
Volunteer Week Micro Grants – May 2025 National Volunteer Week Federation Council offered twenty grants of $250 to not-for-profits, organisations or schools with a volunteer branch or committee, Section 355 committees, clubs and community groups to assist with commemorating and appreciating their volunteers' contributions.
Grant supported events that took place across the region included a Museum Networking Event, professional development, BBQ’s, sit down lunches & dinners, a working bee, cross country event, Biggest Morning Tea, a community garden party and combination dinner and training session with NRL professional Jamie Soward.
Grant Recipients
Corowa and District S.H.E. Shed Inc Howlong Tennis Club
Corowa Cougars Rugby League Club Lowesdale P&C Association
Corowa District Historical Society Inc Mulwala Library History Group
Corowa Dog Lovers Inc
Mulwala Public School P & C Association
Corowa Pastoral, Agricultural & Horticultural Society Inc Oaklands CWA
Corowa Preschool Committee of Management Urana Community Garden (UCAN)
Corowa Public School P & C Urana Progress Association
Corowa RSL Sub-branch Urana Soldiers Memorial Hall Committee
Howlong Community Progress Association Urana Vintage Machinery Club Inc
Howlong Historical Society
Disability Inclusion Action Plan
Disability Inclusion Act 2014 s 13 (1)
Federation Council’s Disability Inclusion Access Plan Report 2024 / 2025
1. Developing Positive Community Attitudes and Behaviours
The Council:
• Continued to meet bi-monthly with the Federation Disability Access & Inclusion Committee and sought information and advice from members.
• Continued to take a whole-of-council approach and reflected Council’s commitment to improve access and inclusion for people with disability in its key strategic policy and planning.
• Updated accessibility at the Mulwala Library, Corowa Arts Space and Howlong Library. Funded through the NSW Government’s Stronger Country Community Funding (SCCF) – Round 5.
• Drafted the Workforce Management Strategy 2025/26-2028/29, due for Council endorsement early 2026.
• Engaged Acacia Employee Assistance Program to deliver short term, solution-focused counselling to provide support to employees with personal or work-related concerns they might be experiencing.
• Continued to deliver online campaigns as part of Mental Health Month and International Day of People with Disability, to share information and raise awareness. This included media releases to local media channels, inclusions in Council’s Community Conversation Newsletter, Urana Newsletter, corporate social media posts and corporate email signature.
• Partnered with Intereach to deliver Bingo and lunch in Mulwala and Corowa for people with disability, as part of the 2024 International Day of People with Disability.
• Commenced planning for the 2025 DisABILITY month, an online education and awareness campaign and promotion of success and achievements of people with disability, throughout the month of November leading into International Day of People with Disability.
• Included images of people with disability in Council publications, communications and marketing initiatives, promoting inclusion and accessibility.
• Fostered participation from people with disability in its committees and project working groups by publicly affirming its commitment to community diversity, providing advertisements in accessible formats, using varied recruitment methods, and offering flexible online and face-to-face meeting options.
• Partnered with multiple stakeholders to host the skate park come and try day in Corowa and Howlong funded through the NSW State Government.
• Advocated and provided letters of support to local businesses and community groups who have applied for external funding to improve access and inclusion for people with disability.
• Continued to encourage accommodation and hospitality providers, as well as event organisers, to include access information on their websites, ATDW online and all booking platforms.
• Continued to investigate opportunities to promote the area as a tourist destination for all abilities in respect to its accessible venues and attractions.
2. Creating Liveable Communities
The Council:
• Continued to actively involve the Federation Disability Access and Inclusion Committee in the design and planning phases of new infrastructure and buildings to support the understanding and reflection of their needs. For example, tactile markers in Sanger Street and Balldale pedestrian improvements.
• Continued to promote the Liveable Housing Design Guidelines (LHD) and a universal design approach on the Council website (https://www.federationcouncil.nsw.gov.au/Building-Planning/ZoningPolicies/Livable-Housing-Design).
• Completed condition surveys for all Council footpaths and continued to maintain as per Pedestrian Access Management Plan and maintenance program, with prioritisation of high-risk areas.
• Continued ongoing consultation with schools in relation to accessibility, with improvement works delivered at Corowa Primary School and plans being developed for St Marys Primary School.
• Provided information to businesses for all developments lodged, on the importance of adhering and complying with the Council's commercial use of footpaths and roads policy and procedure.
• Installed new disability parking at the Corowa skate park and Balldale Railway Street. A review of disability parking and future projects will be considered during the review of the Pedestrian Access Management Plan.
• Continued to deliver campaigns encouraging residents to maintain vegetation on their property and the nature strip to ensure no footpath obstruction.
• Completed Local Roads and Community Infrastructure Road crossing safety improvements with particular focus on where older people and people with disability live, including McKnight's Park, Urana, Railway Recreation Reserve, Balldale, Oaklands and Morundah Recreation Reserves and Lion’s Park Corowa.
• Completed ongoing renewal works in parks and public spaces under Universal Design principles.
• Undertook construction projects of multiple council buildings and facilities to meet the Disability (Access to Premises- Buildings) Standards 2010 (Premises Standards). These include facility improvements and upgrades in Corowa, Morundah, Howlong, Mulwala and Urana.
• Undertook ongoing work to deliver the Pedestrian Access Management Plan priority projects and ensured planning of continuous accessible paths of travel and pedestrian connections between facilities and services in town centres is captured in new and revised master plans.
• Continued to offer inclusive programs at public swimming pool facilities, including the fully accessible Corowa Aquatic Centre, such as the Learn to Swim, and Aqua Exercise supported by Murrumbidgee Local Health District (MLHD).
• Developed plans for the McKnight Park and Urana Court House toilet facility upgrades under the Progressive Disability Access Improvement Program, with works commenced on McKnight Park.
• Commenced reviewing the event application process ensuring access requirements are met for all Council and community events.
• Ensured all Council planned programs and activities were planned and delivered with accessibility and inclusion as a primary focus, for example, transport was provided to and from the ‘Time of Your Life’ and ‘Rev Up Your Heels’ events.
• Continued to offer and deliver home library services throughout the Council area where possible.
• Provided story times and author visits on a regular basis in the Federation libraries and planning undertaken to expand programs on offer, such as art therapy.
• Alternative communication boards were put in place for customer service and library staff to display services or activities and talking maps to assist interactions between staff and customers.
• Joined the NSW Companion Card Program at the Corowa Aquatic Centre and provided education on the program to staff and the broader community. Information available on the Corowa Aquatic Centre website (https://www.corowaaquaticcentre.com.au/Fees-charges-and-memberships/NSWCompanion-Card).
• Access information was included in all new promotional material and new signage detailing accessibility of Council facilities was undertaken, including at the Civic Centre Council facilities.
• Promotional stories were captured in communications for Council events and the Corowa Aquatic Centre.
• Ongoing advocacy was undertaken for improved access to services and transport networks, including the development of a Health Position Paper in collaboration with the Regional Business Chamber, which advocates to State/Federal Government for improved consumer access to allied health services
• Continued to maintain regular contact with local disability organisations including the hosting of quarterly Federation and surrounds Interagency Meetings and cross membership on the Federation Disability Access and Inclusion Committee, to ensure understanding and awareness of current trends and gaps for people with disability and services available meet community need.
• Continued to provide an online community directory on the Council website.
• Encouraged service providers to list details on the Community Directory to ensure awareness of local or outreaching services in the Federation Council area.
• Continued to manage Council owned social housing as suitable to people with disability and promote as vacancies arise.
3. Supporting Access to Meaningful Employment
• Conducted a wellbeing survey to assess wellbeing of staff and how Council can support people with disability in the workplace.
• Reviewed and made improvements to Council’s employment policies, procedures, practices and systems.
• Continued to build relationships with local employment agencies such as Riverina Murray Jobs, Sureways, Personnel Group and APM.
4. Improving Access to Mainstream Services Through Better Systems and Processes
The Council:
• Has supported customer service and library staff to build capacity in responding to requests for information that is more accessible and inclusive.
• Continued to provide an age friendly communication guide utilised in the development of engagement projects for Council and in designing corporate documents and print and digital communications.
• Offered alternative methods for people with disabilities being involved in Council consultation and engagement processes such as focus groups, face to face meetings, phone calls, written or emails, along with online and hardcopy surveys. A Communication Access Form has been included on Council’s website for people to advise of any accessibility requirements.
• Continued to provide an I-pad set up with ‘speech to text’ at Corowa Civic Centre (with further rollouts planned) and customer service staff familiarised with the National Relay Service.
• Continued to use non-technology reliant communication methods to communicate with our community such as local papers, newsletters, community and library event flyers, letterbox drops and tourism material.
• Collected data on disability access issues raised and resolved through Council's Customer Request Management (CRM) system and reviewed.
• Ensured compliance as part of their review and upgrade of the Corporate, Tourism, Corowa Aquatic Centre and Caravan Park websites with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA standard.
• Implemented new software across Council’s corporate and business channels, including North Of The Murray (NOTM) trail mapping and e-books.
• Explored ways to provide and gather information using modern technology. The key areas focussed on include data visualisation, personalised content delivery and data analysis of engagement projects.
• Developed an Emergency Management Plan “first 72 hours” in collaboration with the Berrigan Shire Council, containing information and resource links for all residents including people with disabilities, and made available in accessible formats and Easy English.
• Established a working group for all emergency evacuation procedures to be reviewed for all Council administration buildings and depots that addresses the needs of people with disability.
An accessible engagement and communication page has been set up on Council’s Website with information and links to the Accessible Format Request Form, Accessible and Inclusive Communication, Communication Boards, National Relay Service and information on the requirements of the Web Content Accessibility Guidelines 2.0. https://www.federationcouncil.nsw.gov.au/Community/Programs/Disability-AccessInclusion/Accessible-Engagement-Communication
WELL-GOVERNED FEDERATION
CSP Objective: Strong civic leadership and governance supporting equity across communities and effective communication with residents.
Well-Governed Federation focuses on principal activities aimed at fostering strong connections with existing networks, improving communication and customer experience, actively involving residents in decision-making processes, enhancing the financial sustainability of Council, ensuring Council is a responsible and resilient employer with ethical practices and strong leadership.
Delivery Program Activities/Goals
5.1 Ensure rates and fees are in line with community needs.
5.2 Work toward the equitable servicing of all areas.
5.3 Ensure good governance and administration.
5.4 Ensure extensive communication and consultation with residents.
5.5 Ensure quality customer service.
5.6 Provide operational efficiency and effectiveness to ensure a resilient and responsive organisation.
5.7 Provide effective asset management.
5.8 Ensure appropriate emergency management.
Key
Achievements for 2024/25
• Obtained IPART approval of Council’s SRV application, enabling Council to address road maintenance and renewal and high risk building requirements.
• In consultation with the community, developed plans for 2025-2029 and a comprehensive plan for 2025/26 to enable Council to deliver on community priorities.
• Conducted the 2024 Community Satisfaction Survey, enabling Council to obtain feedback from community members and for new plans to focus on matters important to the community.
• Conducted the 2024 Council election and implemented Councillor professional development and induction program.
Information Technology & Customer Service 2024/25
Highlights for the IT & Customer Service Team
• The Rising Star Award CCANSW awarded to Tina Baker. Further details of this award are included in the Workforce Facts Section – Staff Highlights During the Year.
• Introduction of Chronicle (New cemetery mapping system). Chronicle allows users with an easy, online access to cemetery information and records. The online mapping tool allows anyone to locate graves, click on a cemetery plot at any cemetery and delve into the unique stories of the deceased, fostering a deeper connection between the living and those who have come before them. Chronical can be accessed via this link -https://map.chronicle.rip/?org=Federation%20Council
• New Digital Visitor Sign-in – the kiosk streamlines the visitor sign-in at the Corowa Civic Customer Service Centre.
• Successful Penetration Test – The penetration test conducted this year was considered highly successful because it achieved its primary goal: to proactively and independently assess Federation Council's security posture by simulating a real-
world attack. By successfully identifying and validating critical vulnerabilities. The test provided the IT Department with the essential, actionable intelligence needed to fix the flaws before a malicious external attacker could exploit them. This proactive discovery led directly to an immediate plan for targeted remediation, ensuring a significant and necessary strengthening of the Council's network defences.
• Successful Disaster Recovery Test - The IT Disaster Recovery Plan test was largely successful because it validated the failover of the critical infrastructure and applications to the backup site, confirming the core functionality of essential systems and network continuity during a simulated loss of the Corowa Civic Centre. Although challenges were encountered with network routing and an initial SQL server resource anomaly, the IT team demonstrated strong operational readiness by rapidly identifying and correcting these issues, ensuring that key servers and programs were accessible and functional.
CUSTOMER REQUESTS
Customer Requests 2023/2024
Total Opened 2734
Over Target 32% Closed Within Target 65%
Customer Requests 2024/2025 Total Opened 2465
Closed 99%
Closed 97% Overdue Requests as of 30/6/2024 3% Completed Over Target 25%
Within Target 74%
Overdue Requests as of 30/6/2025 1% Phone Calls
18,111
Total Calls Received in 2024/2025 8.2% Decrease from 19,725 in 2023/24
1,704
Total Calls to Voicemail in 2024/25 1.7% Decrease from 1,733 in 2023/24
Total Cat Registrations 26 Up 37% from last year’s total of 19. Total Dog Registrations 148 Up 2.8% from last year’s total of 144.
COMMUNICATION & ENGAGEMENT 2024/25
Digital Statistics
The 2024-25 financial year marked a period of significant growth and innovation in our Council’s digital landscape. Our focus remained on leveraging technology to improve service delivery, increase community engagement, and enhance operational efficiency. The following reports key digital statistics and achievements from the past year, highlighting our commitment to a more connected and accessible future for all residents.
‘Federation Council’ - Corporate Brand - Digital Statistics
In the past year, Council have made significant strides in digital communication, successfully expanding the reach and building a more connected Aquatic community. The Facebook presence, in particular, has flourished, reaching nearly 49,000 individuals and growing the dedicated follower base to over 2,100. This, paired with strong user engagement on the website, underscores our commitment to making information about the range of services available at the Corowa Aquatic Centre more accessible than ever before.
214,106
Facebook total reach
723
LinkedIn Followers
517,129
Website Page Views (1,416 per day)
5,618
Facebook Followers
89,068
Website users (244 per day)
Corowa Aquatic Centre - Digital Statistics
53,076
LinkedIn Impressions
144,187
Website Sessions/ Visits (395 per day)
Comparable to a resident walking into a physical council office.
In the past year, Council have made significant strides in digital communication, successfully expanding the reach and building a more connected Aquatic community. The Facebook presence, in particular, has flourished, reaching nearly 49,000 individuals and growing the dedicated follower base to over 2,100. This, paired with strong user engagement on the website, underscores our commitment to making information about the range of services available at the Corowa Aquatic Centre more accessible than ever before.
48,870
Facebook total reach
1,580
Instagram total reach
67,122
Website Page Views (1,416 per day)
2,108
Facebook Followers
52
Instagram Followers
8,907
Website users
13,047
Website Sessions/ Visits
‘North of the Murray’ Tourism Brand - Digital Statistics
This year, the North of the Murray digital platforms continued to expand the community reach and engagement. Council saw exceptional growth on Facebook, with a total reach of 1,512,177 and a strong community of over 35,800 followers. This robust performance demonstrates the commitment to effective marketing of the region and the ability to connect with a vast audience. With the upcoming launch of the new North of the Murray Tourism website, engagement is in a strong position to flourish further over the next 12 month period.
1,512,177
2,434 Instagram Followers
35,861
19,644
Council also manages the Ball Park Caravan Park, Urana Caravan park, I am Fed Youth Council digital channels.
Print Media
Print media, particularly through local newspapers and community publications, remains incredibly important for Council for several key reasons:
Engaging all residents, particularly those with limited digital access or preference for traditional methods: While digital communication is dominate for many, a significant portion of the community—especially older residents or those in rural areas—may face barriers like limited internet access or lack of computer skills, or they may simply prefer receiving information through non-digital, traditional channels.
Building trust and credibility: Local newspapers have a long-standing history of being a trusted source of information in our communities.
Effective public notices and advertising: Council has a legal obligation to publish public notices and print media is a traditional and effective way to do this. It’s also a valuable tool for non-campaign advertising, such as job vacancies, tender notices, and specific event information.
For the 2024/25 financial year, Council produced the following print media:
7 Shire wide mail outs providing important information on engagement opportunities and updates on other Council initiatives and projects.
48 Council Snippets Advertising published in the Corowa Free Press and Yarrawonga Chronicle;
11 Urana and District Newsletters produced by Council and mailed to over 600 residential homes in the Northern part of the Local Government Area.
11 content contributions to the monthly editions of the Howlong Grapevine.
2024 Community Satisfaction Survey
In September 2024, Council undertook an independent quantitative Community Satisfaction Survey. The objective was to determine the community’s satisfaction with Council services, as well as the importance of service areas and facilities to provide Council with guidance on the future needs of the community.
A total of 201 resident interviews were completed.
Council’s Performance
• 72% of residents are at least somewhat satisfied with Council’s customer service overall.
• 68% of residents are at least somewhat satisfied with Council’s efforts to inform residents.
• 67% of residents are at least somewhat satisfied with the performance of Council.
• 58% of residents are at least somewhat satisfied with Council’s efforts to consult and/or involve residents.
• 50% of residents are at least somewhat satisfied with Council’s efforts to respond to residents.
Satisfaction with Council Services
Top 5 Priorities for the Future
• Roads, Bridges and Transport.
• Community Engagement and Communication.
• Financial Management and Sustainability.
The 2024 report can be accessed https://www.federationcouncil.nsw.gov.au/Council/CorporatePlanning/Reporting/Community-Satisfaction-Survey
2025 Community Pulse Recontact Survey
The Federation Council Community Pulse Recontact Survey was conducted in September/October 2025. The purpose of the survey was to re-contact sample participants from the 2024 Community Satisfaction Survey to measure their increase or decrease in satisfaction with Council over the 12 month period since providing their initial feedback.
These findings will be reported to Council at the Ordinary Council Meeting on 18 November 2025 and included in the 2025/26 Annual Report.
Progress of 2024/25 Commitments
In the Delivery Program 2022-2026 and Operational Plan 2024-2025 the following commitments for 2024/25 were made for Well-Governed Federation:
Ensure Service Reviews include Assessment of Service Levels Across Council area and Consideration of Cross Council and Border Issues.
5.2.1 100% Completed Service reviews are undertaken where relevant, considerate of cross border issues and opportunities. Council works closely with the Berrigan (NSW) and Indigo and Moira (Vic) Councils to also ensure shared services or opportunities for shared capital projects are considered.
Engage with the Roads Advisory Committee in relation to strategic road plans.
5.6.9
Progressing Roads Advisory Committee will be reestablished now that a comprehensive road condition assessment and review of the Strategic Asset Management Plan and State of Our Council Infrastructure Assets reports has been finalised. A re-establishment meeting will be scheduled in the second half of 2025 following completion of the condition assessment work.
Implement a Planned Program to Deliver and Communicate Productivity Improvements and Cost Containment Strategies.
5.6.10
Significant work has progressed on identifying and implementing productivity improvement and cost containment strategies across Council operations. Savings across the organisation are being achieved from a range of activities including, training staff to undertake their roles more efficiently and more effectively (e.g. emerging leaders, financial literacy, WHS due diligence, plant competency), training volunteers in the safe use of plant, implementing software to improve productivity (e.g. plant assessments, cemetery management, accommodation bookings), introducing artificial intelligence to assist in various council activities and progressing a leak detection program to reduce wasted water. A5.7
Develop and Implement Cyber Security Framework.
5.6.11
The Cyber Security Framework has been drafted and is in the final stages of approval. The principles and controls outlined in the draft framework are being embedded into work practices. This proactive approach ensures Council is not waiting to enhance the security posture. By following the framework's guidelines, Council are taking immediate, tangible steps to protect data and systems against current and emerging cyber threats. This demonstrates Council’s commitment to a secure digital environment, and will be ready for a seamless transition once the framework is officially approved.
A5.33
5.8.2 100% Completed The review of the combined Local Emergency Management Plan with Berrigan Shire Council has been completed and adopted by the Local Emergency Management Committee. NA
Overview of Performance Against the Delivery Program/Operational Plan
The Well-Governed Federation Operational Plan 2024/25 contained a total of forty-seven (47) actions for the period 1 July 2024 – 30 June 2025. A combined 87% of the actions are either Completed (40%) or Progressing (47%).
The three (3) actions with the status of 'Not Progressing’ are included in the Operational Plan 2025/26:
• 5.1.8 Review of existing rating categories to ensure equitable collection of income.
• 5.4.2 Implement Community Engagement Strategy.
• 5.6.8 Develop Climate Change Adaptation Plan.
Figure 40: Well-Governed Federation - Status of Actions illustrates the current progress:
• Completed: 19 actions (40%).
• Progressing:22 actions (47%).
• Not Progressing: 3 actions (6%).
• Not Due to Start: 3 actions (6%).
Status
of
Actions
3 19 22 3
Not Progressing Completed Progressing Not Due to Start
Figure 40 Graph: Well-Governed Federation - Status of Actions
Full details of each action from Well-Governed Federation is included in the Progress Report to Council January – July 2025 which is available for download from Council’s website - https://www.federationcouncil.nsw.gov.au/Council/Corporate-Planning/PlansStrategies.
Key Performance Indicator Measure –
GIPA Requests
Respond to GIPA Requests Within
Figure 41 Graph: Respond to GIPA Requests Within Required Timeframes
The data tracks Council's ability to respond to Government Information Public Access (GIPA) Requests within required timeframes. The legislation mandates that an agency decides an access application and notifies the applicant within twenty (20) working days, with potential extensions of up to ten (10) working days for consultation or retrieval, and a maximum of fifteen (15) working days if both are necessary. For the fiscal years 2022/23 and 2023/24, Council successfully met its target of 100%.
However, in the most recent period, 2024/25, only 49 out of the 51 applications were addressed in the required frame time.
Further details on the implementation of the GIPA Annual Report can be viewed in the Regulatory Information section.
Six Monthly Performance Reports to Council
Figure 42 Graph: Six Monthly Performance Reports to Council Provided in Accordance With Legislation Council has achieved its target of two reports each year (one every six (6) months) for reporting to the Council on the progress of the Delivery Program and Operational Plan for the fiscal years 2022/23, 2023/24, and 2024/25. This indicates full compliance with the mandated reporting frequency under the IPR framework.
Audit Risk and Improvement Committee Meetings
43 Graph: Number of Audit Risk and Improvement Committee Meetings Held The Audit, Risk and Improvement Committee (ARIC) consistently met its meeting requirements over the three-year period. ARIC adheres to the legislative requirements of one (1) meeting each quarter and an additional meeting dedicated to reviewing the financial statements.
Figure
44 Graph: Number of Public Liability/Professional Indemnity Insurance Claims Accepted
This data tracks the Number of Public Liability/Professional Indemnity claims accepted by Council over three fiscal years, where the ideal performance is to have an actual number of claims less than the target of five (5).
Council
Business Papers
Council Business Papers Provided in Accordance with Code of
45 Graph: Council Business Papers Provided in Accordance with Code of Meeting Practice
This KPI tracks Council’s performance in providing Council Business Papers in accordance with the Code of Meeting Practice. The purpose of this measure is to ensure elected officials receive meeting information in a timely manner, supporting good governance and timely decision-making. Over the three fiscal years from 2022/23 through 2024/25, Council consistently achieved the target.
Figure
Figure
Number of Code of Conduct Complaints About Councillors of the General Manager Received & Reported (#)
The purpose of this KPI is to monitor the ethical health and compliance of the elected Council. The target is set to less than three (3) as fewer complaints indicate better adherence to the Code of Conduct by Councillors, resulting in a more professional governance environment.
Operating Performance Ratio (General Fund)
Figure 46 Graph: Number of Code of Conduct Complaints About Councillors of the General Manager Received & Reported
Figure 47 Graph: Operating Performance Ratio - General Fund
Figure 48 Graph: Unrestricted Current Ratio - General Fund 2024/25 figure and narrative to be provided with the Financial Statements. Councillors and Staff Participation in Cyber Training Exercises
Councillors & Staff Participation in Cyber Training Exercises (%)
This KPI measures the percentage of Councillors and staff who participate in cyber training exercises. The target is to achieve a participation rate of 80%, a benchmark that aims to embed current knowledge and skills necessary to identify and mitigate cyber risks, safeguarding sensitive information and operations.
Figure 49 Graph: Councillors & Staff Participation in Cyber Training Exercises
Service Reviews
As per the Operational Plan for 2024/25, the following table provides a summary of the status of each of the Service Reviews:
Service Area Status Update
Corowa Aerodrome
Community Engagement
A Service Review of the Corowa Aerodrome has been completed. The report was tabled at the February 2025 Ordinary Meeting of Council. Further works is being undertaken with additional information being provided to Council in December 2025.
The Community Engagement Service Review is a significant project designed to enhance the effectiveness of our engagement practices and ensure they align with the community's needs and expectations. Council is pleased to report that the review is progressing well and is currently in its final phase.
Since the last update, the project has focused on the critical stage of consolidating and analysing feedback from a wide range of stakeholders, including residents, community groups, and internal council teams. This comprehensive data analysis has been instrumental in identifying key themes, strengths and areas for improvement in our current engagement framework.
Moving forward, the final stage of the review will involve synthesizing these findings into a detailed report, which will include actionable recommendations for a new service model. This report will be presented to Council for consideration in the next quarter. The new service model will aim to create more accessible, transparent, and responsive two-way communication channels between the Council and the community, ensuring our decisions are better informed by public input. Council thank all participants for their valuable contributions and look forward to sharing the final outcomes and next steps with the community.
Water & Sewer Services
Planning and Development
Water and Sewer services are currently being reviewed by Public Works NSW in the form of a Strategic Plan. The review will investigate current performance of both water supply and wastewater treatment and will identify and gaps and issues.
The review will also investigate the current state of the infrastructure and develop a long term plan to meet the long term needs of the communities attached to them.
The review is scheduled for completion in December 2025.
Draft report has been received by Council and is being reviewed.
Corporations, Partnerships, Trusts, Joint Ventures, Syndicates or Other Bodies in Which Council Held a Controlling Interest
Local Government (General) Regulation 2021 s 217 (1) (a7)
Nil Report for 2024/25.
Modern Slavery Statement
Steps Taken to Ensure That Goods and Services Procured by and for the Council During 2024/25 Were not the Product Local Government Act 1993 s 428 (4) (d)
During the 2024/25 financial year Council continued work in some areas related to identifying and preventing modern slavery, and has identified several areas of focus for the coming year:
1. Policy Against Modern Slavery: during the next financial year we will update Council’s Procurement Policy to explicitly prohibit modern slavery within our organisation and our supply chains. The policy will be communicated to all employees, contractors and suppliers.
2. Risk Assessments: following the review of our strategic risk register we will complete a modern slavery risk assessment across our service delivery and supply chains. These assessments will help us to understand the nature and extent of the risks involved and prioritise our efforts accordingly.
3. Supplier Engagement: Once our Procurement Policy is adopted by Council, we will commence engagement with suppliers to ensure they share our commitment to combatting modern slavery. Where possible we will continue to manage our procurement processes through LG Procurement and TenderLink to provide a level of mitigation until these processes are developed and implemented.
4. Employee Training and Awareness: We will provide training and awareness programs to our employees to educate them about modern slavery, its indicators, and the actions they may take to report any concerns or suspicions.
Action Taken by the Council in Relation to any Issue Raised by the Anti-Slavery Commissioner During 2024/25
Local Government Act 1993 s 428 (4) (c)
There have been no issues raised by the Anti-slavery Commissioner with Federation Council during the reporting period.
Written of Rates and Charges
Local Government (General) Regulation 2021 s 132
The amount of rates and charges written off during 2023-2024 was $631,335.75 (being the Pensioner Concession Amount provided).
Summary of Legal Amounts
Local Government (General) Regulation 2021 s 217 (1) (a3)
Summary of the amounts incurred by the council in relation to legal proceedings including:
• Amounts incurred by council in relation to proceedings taken by or against council (including out of court settlements).
• Summary of the state of the progress of each legal proceeding and (if finalised) the result.
• The table below summarises legal proceedings to which Federation Council has been a party during the period beginning on 1 July 2024 and ending on 30 June 2025.
Court Nature of Legal Proceedings
Land and Environment Court
Status of Progress of Proceedings at 30 June 2025 (and if finalised) the Result
Costs order relating to Class 1 Appeal. Costs awarded to plaintiff. Costs to be determined.
District Court Claim for personal injury.
Land and Environment Court
Judgment handed down on 11 April 2025 in favour of the plaintiff for damages totalling $165,000.
Emergency Order 29 to alter or repair a work or structure on, over or under a public place. Ongoing at 30 June 2025.
Government Information Public Access Activity
Government Information (Public Access) Act 2009 (GIPA Act) s 125 (1) & Government Information (Public Access) Regulation 2018 cl 8, schedule 2
Clause 8A: Details of the review carried out by the agency under section 7 (3) of the Act during the reporting year and the details of any information made publicly available by the agency as a result of the review.
Reviews Carried out by the Agency
Clause 8B: The total number of access applications received by the agency during the reporting year (including withdrawn applications but not including invalid applications).
Total Number of Applications Received
51
Clause 8C: The total number of access applications received by the agency during the reporting year that the agency refused either wholly or partly, because the application was for the disclosure of information referred to in Schedule 1 to the Act (information for which there is conclusive presumption of overriding public interest against disclosure).
Schedule 2 Statistical information about access applications to be included in annual report.
Table A: Number of applications by type of applicant and outcome.*
* More than one decision can be made in respect of a particular access application. If so, a recording must be made in relation to each such decision. This also applies to
Table B.
Table B: Number of applications by type of application and outcome*
* A personal information application is an access application for personal information (as defined in clause 4 of Schedule 4 to the Act) about the applicant (the applicant being an individual).
Table C: Invalid applications.
comply with formal requirements (section 41 of the Act)
Application is for excluded information of the agency (section 43 of the Act)
contravenes restraint order (section 110 of the Act)
Table D: Conclusive presumption of overriding public interest against disclosure: matters listed in Schedule 1 of Act.
*More than one public interest consideration may apply in relation to a particular access application and if so, each such consideration is to be recorded (but only once per application). This also applies in relation to Table E.
Table E: Other public interest considerations against disclosure: matters listed in table to section 14 of Act.
Table F: Timeliness.
Table G: Number of applications reviewed under Part 5 of the Act (by type of review and outcome).
*The Information Commissioner does not have the authority to vary decisions, but can make recommendations to the original decision-maker. The data in this case indicates that a recommendation to vary or uphold the original decision has been made by the Information Commissioner.
Table H: Applications for review under Part 5 of the Act (by type of applicant).
Table I: Applications transferred to other agencies.
Section 03
Pictured: Murray River.
COUNCIL MEETINGS
Council normally meets on the last Tuesday of the month commencing at 9:30am. Meetings are held in the Council Chamber either at the Corowa or Urana. The public can attend in person (with the exception of confidential items) or watch the live stream proceedings, as well as view past meetings, via Council’s website (https://www.federationcouncil.nsw.gov.au/Council/Council-Meetings).
Council meetings are held in accordance with our Code of Meeting Practice. As an effective aid for good governance, the code ensures meetings of Council and its committees are conducted in an orderly, consistent and efficient manner, according to the principles of procedural fairness and due process. The code applies to all meetings of Council and committees of Council of which all the members are Councillors.
The Code of Meeting Practice outlines that all Councillors must disclose and manage any conflicts of interests they may have in matters being considered at Council meetings in accordance with Council’s code of conduct. All declarations of conflicts of interest and how the conflict of interest was managed by the person who made the declaration is recorded in the meeting minutes.
AUDIT, RISK & IMPROVEMENT COMMITTEE
Council has operated an Audit, Risk and Improvement Committee (ARIC) since 2017, in accordance with section 428A of the Local Government Act 1993. Effective audit and risk committees are critical in local government to help deliver trust and confidence in financial reporting, internal audit and risk management. The committee provides independent assurance and oversight on a range of Council activities in line with the committee workplan which takes into consideration Council’s strategic risks, as well as emerging issues currently faced by Council.
In the past 12 months, Council’s ARIC has reviewed and been provided information on the:
• Three year Strategic Internal Pan.
• Quarterly and Monthly Finance Reports .
• Financial Statements 2023/24.
• Integrated Planning and Reporting documents such as Community Strategic Plan, Delivery Program 2025-2029, Operational Plan 2024/25, Long Term Financial Plan and the Revenue Policy.
• Special Rate Variation(SRV).
• Council’s Policies:
o Risk Management Policy
o Volunteer Management Policy
o Work Health and Safety Policy
o Purchasing Card Policy (formerly known as the Credit Card Policy)
o Gift and Benefits Policy.
• Service Reviews.
• Work Health and Safety (WHS) reports.
• Annual WHS self-audit reports.
• Insurance portfolio.
• Audit Reports for internal and external audit recommendations.
• Non-compliance and legal matters.
• Fraud Control
The committee reports to the Council annually and after each meeting on its activities and its views on Council’s performance in these areas. ARIC members are committed to remaining up to date with developments in the local government sector as well as ensuring current processes in audit, risk, finance and governance have appropriate oversight to ensure Council continues to develop better practices while maintaining robust internal controls.
Annual Attestation Statement
Under the s216T of the updated Local Government (General) Regulation 2021, Council is required to prepare an annual attestation on its compliance with Division 6A of the Regulation. This division includes requirements for the composition of the ARIC, conduct and operation of the ARIC, internal audit and risk management requirements.
Internal audit and risk management attestation statement for the 2024/25 financial year for Federation Council
I am of the opinion that Federation Council has an audit, risk and improvement committee, risk management framework and internal audit function that operate in compliance with the following requirements except as may be otherwise provided below:
Audit, risk and improvement committee Requirement
1. Federation Council has appointed an audit, risk and improvement committee that comprises of an independent chairperson and at least two independent members (section 428A of the Local Government Act 1993, section 216C of the Local Government (General) Regulation 2021).
2. The chairperson and all members of Federation Council audit, risk and improvement committee meet the relevant independence and eligibility criteria prescribed under the Local Government (General) Regulation 2021 and have not exceeded the membership term limits prescribed under the Regulation (sections 216D, 216E, 216F, 216G of the Local Government (General) Regulation 2021).
3. Federation Council has adopted terms of reference for its audit, risk and improvement committee that are informed by the model terms of reference approved by the Departmental Chief Executive of the Office of Local Government and the committee operates in accordance with the terms of reference (section 216K of the Local Government (General) Regulation 2021).
4. Federation Council provides the audit, risk and improvement committee with direct and unrestricted access to the general manager and other senior management and the information and resources necessary to exercise its functions (section 216L of the Local Government (General) Regulation 2021).
5. Federation Council audit, risk and improvement committee exercises its functions in accordance with a four-year strategic work plan that has been endorsed by the governing body and an annual work plan that has been developed in consultation with the governing body and senior management (Core requirement 1 of the Office of Local Government’s Guidelines for Risk Management and Internal Audit for Local Government in NSW). Partially compliant.
6. Federation Council audit, risk and improvement committee provides the governing body with an annual assessment each year, and a strategic assessment each council term of the matters listed in section 428A of the Local Government Act 1993 reviewed during that term (Core requirement 1 of the Office of Local Government’s Guidelines for Risk Management and Internal Audit for Local Government in NSW).
7. The governing body of Federation Council reviews the effectiveness of the audit, risk and improvement committee at least once each council term (Core requirement 1 of the Office of Local Government’s Guidelines for Risk Management and Internal Audit for Local Government in NSW).
Membership
The chairperson and membership of the audit, risk and improvement committee are:
Chairperson Linda Macrae September 2017 October 2025
Independent member Jason Young November 2024 November 2028
Independent member Shannon Buckley November 2024 November 2028
Councillor member1 Rowena Black December 2021 September 2028
Risk Management
8. Federation Council has adopted a risk management framework that is consistent with current Australian risk management standard and that is appropriate for the Federation Council’s risks (section 216S of the Local Government (General) Regulation 2021). Partially compliant
9. Federation Council audit, risk and improvement committee reviews the implementation of its risk management framework and provides a strategic assessment of its effectiveness to the governing body each council term (section 216S of the Local Government (General) Regulation 2021). Compliant.
Internal Audit
10. Federation Council has an internal audit function that reviews the council’s operations and risk management and control activities (section 216O of the Local Government (General) Regulation 2021) Compliant
11. Council’s internal audit function reports to the audit, risk and improvement committee on internal audit matters (sections 216M, 216P and 216R of the Local Government (General) Regulation 2021) Compliant
12. Council’s internal audit function is independent and internal audit activities are not subject to direction by the council (section 216P of the Local Government (General) Regulation 2021). Compliant
13. Council has adopted an internal audit charter that is informed by the model internal audit charter approved by the Departmental Chief Executive of the Office of Local Government and the internal audit function operates in accordance with the charter (section 216O of the Local Government (General) Regulation 2021).
Non-compliant
14. Council has appointed a member of staff to direct and coordinate internal audit activities or is part of a shared arrangement where a participating [council/joint organisation] has appointed a staff member to direct and coordinate internal audit activities for all participating councils (section 216P of the Local Government (General) Regulation 2021). Compliant
15. Internal audit activities are conducted in accordance with the International Professional Practices Framework (Core requirement 3 of the Office of Local Government’s Guidelines for Risk Management and Internal Audit for Local Government in NSW).
16. Council provides the internal audit function with direct and unrestricted access to staff, the audit, risk and improvement committee, and the information and resources necessary to undertake internal audit activities (section 216P of the Local Government (General) Regulation 2021).
17. Council’s internal audit function undertakes internal audit activities in accordance with a four-year strategic work plan that has been endorsed by the governing body and an annual work plan that has been developed in consultation with the governing body and senior management (Core requirement 3 of the Office of Local Government’s Guidelines for Risk Management and Internal Audit for Local Government in NSW).
18. Council’s audit, risk and improvement committee reviews the effectiveness of the internal audit function and reports the outcome of the review to the governing body each council term (section 216R of the Local Government (General) Regulation 2021).
Compliant
Compliant
Compliant
Compliant
Non-compliance with the Local Government (General) Regulation 2021
I advise that Federation Council has not complied with the following requirements prescribed under the Local Government (General) Regulation 2021 with respect to the operation of its Audit, Risk and Improvement Committee, risk management and internal audit processes:
Non-compliance
Reason
Federation Council audit, risk and improvement committee exercises its functions in accordance with a four-year strategic work plan that has been endorsed by the governing body and an annual work plan that has been developed in consultation with the governing body and senior management (Core requirement 1 of the Office of Local Government’s Guidelines for Risk Management and Internal Audit for Local Government in NSW).
Federation Council has adopted a risk management framework that is consistent with current Australian risk management standard and that is appropriate for the Federation Council’s risks (section 216S of the Local Government (General) Regulation 2021).
Partially compliant with one year workplan current. Resources have been focused on the postelection IP&R requirements. This requirement will be addressed in 2025/26.
Alternative measures being implemented
How the alternative measures achieve equivalent outcomes
Current year plan exists. n/a
Resources have been focused on the postelection IP&R requirements. This requirement will be addressed in 2025/26. Current operational plan action.
Many components of the risk management framework are in place. Formal assessment against standard to be undertaken. n/a
Non-compliance
Reason
Council has adopted an internal audit charter that is informed by the model internal audit charter approved by the Departmental Chief Executive of the Office of Local Government and the internal audit function operates in accordance with the charter (section 216O of the Local Government (General) Regulation 2021).
Resources have been focused on the postelection IP&R requirements. This requirement will be addressed in 2025/26.
Alternative measures being implemented
How the alternative measures achieve equivalent outcomes
Current operational plan action. n/a n/a
These processes, including the alternative measures implemented, demonstrate that Federation Council has established and maintained frameworks, systems, processes and procedures for appropriately managing audit and risk within Federation Council.
This Attestation has been reviewed and endorsed by the Audit, Risk and Improvement Committee on 29 August 2025.
3 November 2025
Adrian Butler
General Manager
WORKFORCE FACTS
Employee Metrics
Includes Permanent, temporary, term contract and contract employees as at 30 June 2024.
Current Active Employees 220
Generations
41% of employees are Gen X and represent the highest generational group.
Average age: 45 years old.
Gender Split by
Figure 50 Current Active Employees
Staff Highlights During the Year
Rural Management Challenge
Federation Council was proudly represented by team at the annual Rural Management Challenge, held in Temora in October 2024.
Over two intensive days, the team competed against other regional councils in a series of tasks designed to test their local government knowledge and understanding of Council's policies and procedures. These realistic scenarios were specifically tailored for rural and regional councils, addressing the day-to-day management issues faced in Council operations.
The team consisted of a cross-section of our organisation: Customer Service, Human Resources, Governance, and Project Management (Civil Construction). They were mentored and supported by the Director of Engineering Services.
This valuable event provided a unique opportunity for cross-council collaboration and skill development in a competitive environment. Their participation underscores Federation Council's strong commitment to professional development, excellence, and innovation across all departments.
Emerging Leaders Program
This year, Council was proud to launch the 2025 Emerging Leaders Program (EL25), a significant investment in developing future leaders from within the organisation. Under the 2025 theme, "Make Progress Possible" this 12-month program took a practical approach to building the skills of staff identified as having the potential to play a more significant role in leading the workforce. Through a dynamic curriculum of interactive workshops, mentorship, and participation in Leadership Team meetings, participants were empowered to become impactful leaders by enhancing their capabilities in areas such as Emotional Intelligence and strategic thinking. This initiative is a cornerstone of Council’s commitment to employee growth and building a "Culture of Care", ensuring the required talent is developed to guide Council into the future.
Aspiring Leaders Program
Council recognised a key team member, Brett Bolton, for the prestigious Aspiring Leaders Program facilitated by Local Government Professionals. Brett was chosen in recognition of his demonstrated leadership and his exceptional ability to coordinate a team to achieve high-quality outcomes. His involvement in this program is a testament to his thoughtful leadership and diligence, qualities that serve as a fantastic example for his colleagues and reflect the high standard of professionalism Council values. His participation not only supports his own professional growth but also strengthens Council’s leadership capability for the future.
Rising Star Award CCANSW
Council is incredibly proud to announce that Tina Baker, (Cemetery Officer), was presented with the prestigious Cemeteries & Crematoria Association of NSW (CCANSW) Rising Star Award in May 2025.
The award, presented by media personality Ray Martin, is a significant honour that recognises emerging leaders in the deathcare sector who have demonstrated outstanding dedication and performance. Tina's success highlights the exceptional talent within Council and underscores the commitment to fostering excellence within the industry.
As a result of this achievement, Tina has received a tailored work experience program and complimentary registration for the next CCANSW seminar to further support her professional development.
Regulatory Information
EEO Management Plan
Local Government (General) Regulation 2021 s 217 (1) (a9)
Council is dedicated to fostering a workplace that is fair, inclusive, and free from discrimination. As part of this commitment, a comprehensive draft Equal Employment Opportunity (EEO) Management Plan was developed and circulated to the leadership team for review and feedback. This plan, which is scheduled for formal discussion in October 2025, outlines a strategic framework to ensure all employment practices are based on merit and align with Council's legal and ethical obligations. While the plan formalises Council's future strategies, the People & Culture team continues to embed core EEO principles in its daily operations, including ensuring all recruitment and selection processes are merit-based, providing regular training on respectful workplace behaviors, and actively promoting a culture that values diversity and inclusion.
Labour Statistics
Local Government (General) Regulation 2021 s 217 (1)(d) (i-iv)
Total Number of Persons who Performed Paid Work for the Council on 4 December 2024:
Persons engaged by the Council, under a contract of other arrangement with the person’s employer, wholly or principally for the labour of the person
Persons supplied to the council, under a contract or other arrangement with the person’s employer, as an apprentice or trainee
Senior Staff Remuneration
Local Government (General) Regulation 2021 s 217 (1) (b) (c)
The total amount payable in 2024/25 with regard to the employment of Senior Staff at Council is identified below. This includes amounts payable for salary, superannuation, vehicles, fringe benefits tax and all other costs directly associated with employment:
Councillor Expenses & Provisions
Total cost of expenses and the provision of facilities to councillor in relation to their civic function for 2024/25:
visits by councillors, including transport, accommodation and other out-of-pocket travelling expenses
Overseas visits by councillors, including transport, accommodation and other out-of-pocket travelling expenses
Expenses of any spouse, partner or other person who accompanied a councillor in the performance of his or her civic functions, being expenses:
• Payable in accordance with the Guidelines for the payment of expenses and the provision of facilities for the mayor and councillors
Expenses involved in the provision of care for a child of, or an immediate family member of a councillor.
Councillor Training and Ongoing Professional Development for 2024/25
Local Government (General) Regulation 2021 s 186
The following information relates to the attendance of the Mayor and Councillors at conferences and seminars as part of their ongoing professional development:
1-4 July 2024
Australian Local Government Association (ALGA) National General Assembly (NGA) 2024 (Canberra) Cr Fahey Cr Whitechurch
1 – 5 July 2024 ALGA NGA 2024 inc Australian Council of Local Government (Canberra) Cr Bourke
10-11 July 2024
30 September2 October 2025
17-19 November 2024
Murray Darling Association Conference 280th National Conference and Annual General Meeting (AGM) 2024 (Tamworth)
Cr Hughes
Murray Darling Association 80th National Conference and AGM 2025 (Griffith) Cr Schoen
Local Government NSW Annual Conference 2024 (Tamworth)
8 May 2025 LGNSW Rural and Regional Summit 2025
24-27 June 2025 ALGA NGA
Cook
Black
Bourke
Cook
Cook
Black
The following information relates to the attendance of the Mayor and Councillors at training as part of their ongoing professional development:
3-7 June 2024 Mediation Training
8,15 October 2024
5,12 November 2024
4,11 March 2025
23-24 October 2024
17 October 2024
Councillor Induction Session 1, 2, 5-8 - Staff led
Fahey
Locale Learning - 2 Day Induction Program
Hit the Ground Running Webinar Series 20242025 - Webinar 1 Roles and Responsibilities
Cook
Wearne 29 October 2024 Essentials Cyber Security Awareness Training for Councillors
7 November 2024
14 November 2024
21 November 2024
28 November 2024
Cook
Black
Shoen
Hit the Ground Running Webinar Series 20242025 - Webinar 4 The governing body and financial management Cr Wearne
Hit the Ground Running Webinar Series 20242025 - Webinar 5 Risk Management and internal audit Cr Wearne
Hit the Ground Running Webinar Series 20242025 - Webinar 6 Appropriate conduct and ethical decision-making Cr Wearne
Hit the Ground Running Webinar Series 20242025 - Webinar 7 Corruption risks and prevention
Wearne 5 February 2025 Building the Future with Your Community
6 February 2025
Hit the Ground Running Webinar Series 20242025 - Webinar 11 Local and regional strategic planning Cr Wearne 27 February 2025
14-15 April 2025
Hit the Ground Running Webinar Series 20242025 - Webinar 14 Ongoing professional development Cr Wearne
Locale Learning - Councillor Personalised Learning Plans (Virtual and in person
July 2024
Circulars Provided as Part of Professional Development
OLG Circular 24-10 resources available for candidates standing at the local government elections (24/25662)
OLG Circular 24-11 ICAC guidance for councillors on corruption risks associated with overseas travel (24/25743)
OLG Circular 24-12 Annual CPI adjustment to companion animal fees for 2024/25 (24/27750)
OLG Circular 25-11 - Free speech in local government in NSW Guidelines (25/21120)
Federation’ Pop-up at the Mulwala Bakery. May 2025.
Pictured: ‘Future
FINANCIAL HIGHLIGHTS 2024/25
Financial Highlights to be provided with the Audited 2024/25 Financial Statements.
FINANCIAL SUMMARY
Financial Summary to be provided with the Audited 2024/25 Financial Statements.
SPECIAL RATE VARIATION 2021/22
Special Rate Variation Report for 2021/22 to be provided with the Audited 2024/25 Financial Statements.
SPECIAL RATE VARIATION 2023/24
to 2024/25
Special Rate Variation Report for 2023/24 to 2024/25 to be provided with the Audited 2024/25 Financial Statements.
Section 05
Pictured: Lake Mulwala.
GLOSSARY OF TERMS
Term/Acronym Definition
ARIC Audit, Risk & Improvement Committee.
Complying Development Certificates
Construction Certificates
Is a combined planning and building approval for a development that meets all the specific criteria outlined in a relevant State or local planning instrument.
Is a building approval required before any construction work can start for a development that was authorised by a Development Application (as opposed to a CDC).
CSP Community Strategic Plan.
Development Application
A formal request submitted to the relevant consent authority (usually the local council in New South Wales) for permission to carry out a new development.
DIAP Disability Inclusion Action Plan.
EPA Environment Protection Authority.
GIPA Government Information Public Access.
IP&R Integrated Planning and Reporting Framework.
IPART Independent Pricing and Regulatory Tribunal.
KPI Key Performance Indicator.
LHD Liveable Housing Design Guidelines.
Local Government (General) Regulation 2021 (NSW)
Local Government Act 1993 (NSW)
Provides further detailed operational rules and specifications regarding the functions, responsibilities, and procedures of local councils under the authority of the Local Government Act 1993.
Is the principal law enacted by the New South Wales Parliament that provides the legal framework for the system of local government in NSW.
LRCI Local Roads and Community Infrastructure.
Modern Slavery
A term that describes serious situations of exploitation where a person is unable to refuse or leave work or an arrangement because of coercion, threats, violence, abuse of power, or deception.
OLG Office of Local Government.
Term/Acronym Definition
Operating Performance Ratio
Measures how effectively a council contains its operating expenses within its operational revenue. It assesses the true underlying financial performance of the council.
RAMJO Riverina and Murray Joint Organisation.
REDS Regional Economic Development Strategy.
Section 355
Committees Is a body created under Section 355 of the Local Government Act 1993 to which a council can delegate some of its functions.
SRV Special Rate Variation.
STP Sewage Treatment Plant.
Throughput is a measure of the rate at which a system, process, or component can process, produce, or transfer data, goods, or services successfully within a specified period of time.
Throughput
In the context of Corowa Saleyards, annual throughput is the total number of sheep and lambs successfully sold at the Corowa Saleyards over a one-year period.
TOR Terms of Reference.
Unrestricted Current Ratio
Is a measure of a council's short-term liquidity or its ability to meet its immediate financial obligations as they fall due.
WCAG Web Content Accessibility Guidelines.
Pictured: Lake Urana.
REGULATORY INDEX
Anti-Slavery Commissioner
Attestation Statement
Must contain a statement of steps taken to ensure that goods and services procured by and for the council during the year were not the product of modern slavery within the meaning of the Modern Slavery Act 2018.
Local Government Act 1993 s 428(4)(c) here
Must publish an attestation statement indicating whether, during the preceding financial year, the council’s audit, risk and improvement committee, risk management framework and internal audit function complied with the requirements prescribed in the Regulation.
Local Government (General) Regulation 2021 s 216T here
(Act s 428(4)(b)) here
Audited Financial Statements
Must contain a copy of the council’s audited financial reports prepared in accordance with the Local Government Code of Accounting Practice and Financial Reporting.
Local Government Act 1993 s 428(4)(a) here
Capital Works Projects Report on all capital works projects is considered best practice
OLG Capital Expenditure Guidelines here
Carers Recognition Councils considered to be ‘human service agencies’ under the Carers Recognition Act 2010 (CR Act) (provide services directed at carers and/or people being cared for by carers) must report on compliance with the CR Act for the reporting period.
Coastal Protection Services Charge
Community Grants
Carers Recognition Act 2010, s 8(2) here
A statement detailing the coastal protection services provided (if an annual charge is levied).
Local Government (General) Regulation 2021 s 217(1)(e1) here
Total amount contributed or otherwise granted to financially assist others.
Local Government (General) Regulation 2021 s 217(1)(a5) here & Local Government Act 1993 s 356 here
Section 2: WellGoverned
Section 3: Federation Council
NA - Council is not considered to be a ‘human services agency’ under the Carers Recognition Act 2010
NA – Council does not administer an annual charge for coastal protection services
Section 2: Social Federation
Item Regulatory Requirement
Companion Animal Management
Detailed statement, prepared in accordance with such guidelines as may be issued by the Secretary from time to time, of the council’s activities during the year in relation to enforcing, and ensuring compliance with, the provisions of the Companion Animals Act 1988 (CA Act) and the Companion Animal Regulation 2018, including:
• lodgement of pound data collection returns with OLG
• lodgement of data about dog attacks with OLG, if no known attacks in the year a nil return is required in annual statement
• amount of funding spent on companion animal management and activities
• community education programs carried out and strategies the council has in place to promote and assist the desexing of dogs and cats
• strategies in place for complying with the requirement under s 64 of the CA Act to seek alternatives to euthanasia for unclaimed animals
• off leash areas provided in the council area
• detailed information on how fund money was used for managing and controlling companion animals in their area.
Local Government (General) Regulation 2021 s 217(1)(f) here
Guideline on the exercise of functions under the Companion Animals Act here
Details of each contract awarded (other than employment contracts & contracts less than $150,000) including:
• name of contractor
• nature of goods or services supplied
• total amount payable.
Local Government (General) Regulation 2021 s 217(1)(a2)(i), (ii) here
Statement of all corporations, partnerships, trusts, joint ventures, syndicates or other bodies in which council held a controlling interest.
Local Government (General) Regulation 2021 s 217(1)(a7) here
Section 2: WellGoverned Federation 105-106 Corporations, Partnerships, Trusts, Joint Ventures, Syndicates Or Other Bodies In Which Council Held A Controlling Interest
Section 2: WellGoverned Federation 107
Item Regulatory Requirement
Corporations, Partnerships, Trusts, Joint Ventures, Syndicates Or Other Bodies
Statement of all corporations, partnerships, trusts, joint ventures, syndicates or other bodies (whether or no incorporated) in which the council participated during the year.
Local Government (General) Regulation 2021 s 217(1)(a8) here
Total cost during the year of the payment of expenses of, and the provision of facilities to councillors in relation to their civic functions (this amount must equal the reported amount in the financial statements).
Identify separate details on the total cost of:
• provision of dedicated office equipment allocated to councillors
• telephone calls made by councillors
• attendance of councillors at conferences and seminars
• the provision of induction training and professional development for mayor and other councillors
• other training of councillors and provision of skill development
• interstate visits by councillors, including transport, accommodation and other out-ofpocket travelling expenses
• overseas visits by councillors, including transport, accommodation and other out-ofpocket travelling expenses
• expenses of any spouse, partner or other person who accompanied a councillor in the performance of his or her civic functions, being expenses
• payable in accordance with the Guidelines for the payment of expenses and the provision of facilities for the mayor and councillors
• expenses involved in the provision of care for a child of, or an immediate family member of a councillor.
Local Government (General) Regulation 2021 s 217(1)(a1)(i), (ii), (iii), (iiia), (iv), (v), (vi), (vii), (viii) here
Section 3: Federation Council 135-136
Councillor Training And Ongoing Professional Development
Development Contributions And Levies
Development Contributions And LeviesDisclosures
Development Contributions And Levies For Projects
Information about induction training and ongoing professional development:
• the names of any mayor or councillors who completed any induction training course, induction refresher course or supplementary induction course during the year,
• the names of any mayor or councillors who participated in any ongoing professional development program during the year,
• the number of seminars, circulars and other activities delivered as part of the ongoing professional development program during the year.
Local Government (General) Regulation 2021 s 186 here
(a) Total value of all contributions and levies received during the year
(b) Total value of all contributions and levies expended during the year
EPA Reg 218A(3)(a), (b) here
Disclosure of how development contributions and development levies have been used or expended under each contributions plan
Environment Planning and Assessment
Regulation 2021(EPA Reg) cl 218A(1) here
Details for projects for which contributions or levies have been used must contain:
• project identification number and description
• the kind of public amenity or public service the project relates
• amount of monetary contributions or levies used or expended on project
• percentage of project cost funded by contributions or levies
• amounts expended that have been temporarily borrowed from money to be expended for another purpose under the same or another contributions plan
• value of the land and material public benefit other than money or land
• whether the project is complete
EPA Reg cl 218A (2)(a),(c),(d),(e),(f),(g) here
Disability Inclusion Action Plan
Environmental Upgrade Agreement
Information on the implementation of council’s Disability Inclusion Action Plan and give a copy to the Minister for Disability Services
Disability Inclusion Act 2014, s 13(1) here
Include particulars of any environmental upgrade agreement entered into by the council.
Local Government Act 1993 s 54P(1) here
Section 2: Social 81-86
Equal Employment Opportunities
External Bodies, Corporations and Partnerships
Labour Statistics
Statement of activities undertaken to implement its Equal Employment Opportunities (EEO) management plan.
Local Government (General) Regulation 2021 s 217(1)(a9) here Section
Statement of all external bodies that exercised functions delegated by council.
Local Government (General) Regulation 2021 s 217(1)(a6) here
Statement of total number of persons who performed paid work on Wednesday, 4 December 2024, including, in separate statements, total number of:
• persons employed by the council on a permanent full-time, permanent part-time or casual basis or under a fixed-term contract
• persons employed by the council as senior staff members,
• persons engaged by the council, under a contract or other arrangement with the person’s employer, wholly or principally for the labour of the person
• persons supplied to the council, under a contract or other arrangement with the person’s employer, as an apprentice or trainee
Local Government (General) Regulation 2021 s 217 (1)(d) (i),(ii),(iii),(iv) here
Section 2: Social Federation 74-79
Legal Proceedings
Summary of the amounts incurred by the council in relation to legal proceedings including:
• amounts incurred by council in relation to proceedings taken by or against council including out of court settlements (other than those which are not be disclosed)
• summary of the state of the progress of each legal proceeding and (if finalised) the result
Local Government (General) Regulation 2021 s 217(1)(a3) here
Modern Slavery Statement
Planning Agreements
Must contain a statement detailing the action taken by the council in relation to any issue raised by the Anti-slavery Commissioner during the year concerning the operations of the council and identified by the Commissioner as being a significant issue.
Local Government Act 1993 s 428(4)(d) here
Particulars of compliance with and effect of planning agreements in force during the year.
Environmental Planning & Assessment Act 1979, s 7.5(5) here
Section 2: WellGoverned Federation
Section
Private Swimming Pools Inspections
Details of inspections of private swimming pools. Include the number of inspections that:
• were of tourist and visitor accommodation.
• were of premises with more than 2 dwellings.
• resulted in issuance a certificate of compliance under s22D of the SP Act
• resulted in issuance a certificate of noncompliance under cl 21 SP Reg.
Swimming Pools Act 1992 (SP Act), s 22F(2) here
Swimming Pools Regulation 2018 (SP Reg) cl 23 here Section
Private Works Include resolutions made concerning work carried out on private land, including:
• details or a summary of any resolutions made under section; and
• details or summary of any work carried out, where the charge is less than the approved fee, the proposed fee to be charged and the total amount subsidised by council
Local Government (General) Regulation 2021 s 217(1)(a4) here & Local Government Act 1993 s 67, 67(2)(b),67(3) here Section
Public Access To Information
Recovery And Threat Abatement Plans
Information included on government information public access activity.
Government Information (Public Access) Act 2009, s 125(1) here
Government Information (Public Access) Regulation 2018, cl 8, here Schedule 2 here
Recovery and threat abatement plans - Councils identified in a plan as responsible for implementation of measures included in the plan, must report on actions taken to implement those measures as to the state of the environment in its area.
Fisheries Management Act 1994, s220ZT (2) here
Section 2: WellGoverned Federation
Item Regulatory Requirement Section
Senior Staff Remuneration
Special Rate Variation
Statement of the total remuneration packages of all senior staff members (other than general manager), expressed as the total (not of the individual members) including:
• total value of salary components of their packages
• total amount of any bonus, performance or other payments that do not form part of salary components of their packages
• total amount payable by the council by way of the employer’s contribution or salary sacrifice to any superannuation scheme to which any of them may be a contributor
• total value of any non-cash benefits for which any of them may elect under the package
• total amount payable by way of fringe benefits tax for any such non-cash benefits.
Local Government (General) Regulation 2021 s 217(1)(c) (i), (ii), (iii), (iv), (v) here
Report on activities funded via a special rate variation of general income including:
Section 4: Financial Information 143-144 Stormwater Management Charge A statement detailing the stormwater management services provided (if an annual charge is levied).
Written of Rates And Charges
• reporting requirements set out in the Instrument of Approval
• projects or activities funded from the variation
• outcomes achieved as a result of the project or activities.
Special Rate Variation Guidelines 7.1 here
Local Government (General) Regulation 2021 s 217(1)(e) here
Amount of rates and charges written off during the year.
Local Government (General) Regulation 2021 s 132 here
Section 2: Built Federation
Section 2: WellGoverned Federation
Appendix 02
Pictured:The rehabilitation of Corowa Oaklands Road.
AUDITED FINANCIAL STATEMENTS
Each year, individual local governments across New South Wales are required to present a set of audited financial statements to their Council and community.
The financial statements set out the financial performance, financial position and cash flows of Council for the reporting financial year period.
The format of the financial statements is standard across all NSW Councils and complies with both the accounting and reporting requirements of the Australian Accounting Standards and requirements as set down by the Office of Local Government. The financial statements incorporate three components:
• General Purpose.
• Special Purpose.
• Special Schedules. Council has been granted an extension for the lodgement of its 2024/25 Financial Statements. The Annual Report will be updated as soon as practicable.
CONTACT US
Please contact Federation Council with any enquiries regarding the Annual Report.
Phone: (02) 6033 8999
Email: council@federationcouncil.nsw.gov.au Version
V1.0 18 November 2025 Endorsed by Council 357/2025FC
