2015 FCCA Gala Event Program

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Welcome Message We are pleased and excited to welcome you to the 21st annual FCCA Gala Dinner Extravaganza. Hopefully you have already started to establish relationships or reacquaint yourself with some of the industry’s most prominent decision makers in attendance.

As you have surely noticed, tonight’s audience is loaded with our Member Lines’ executives, presidents and CEOs, and one of them will be your dinner host! Plus all of them are here to help you learn about the industry’s inner-workings and latest trends, collaborate with, promote to, or simply get to know.

However, the lines’ professionals are not the only people here that you can learn from and network with. Everyone here has some involvement in and knowledge of the cruise industry. All ends of the spectrum are represented tonight, and their wealth of expertise and experience are part of the equation for our events’ success.

We hope that you actualize tonight’s unique opportunities and potential, and we thank everyone for their participation. We also extend our utmost gratitude for your support of the FCCA Foundation, as all of tonight’s proceeds fund the Foundation’s efforts to improve the lives of citizens throughout the Caribbean and Latin America.

Of course, none of this would be possible without the feature sponsor, Port Everglades; partner sponsors, Port Canaveral and PortMiami; and Park West Gallery’s contribution for the silent art auction.

Fortunately, their generosity has allowed for much more to look forward to. So please prepare for a delightful evening full of festivities, networking opportunities and chances to learn about the industry and promote your product/destination.

Micky Arison

Michele M. Paige

FCCA Chairman; Chairman, Carnival Corporation

President Florida-Caribbean Cruise Association

Program 6:30 p.m.

Cocktail Reception & Silent Art Auction

8:00 p.m.

Introductions Michele M. Paige, President, FCCA and Richard Sasso, President & CEO, MSC Cruises (USA) Inc. Welcome Remarks and Ev ent Sponsor Recognition • Port Everglades, Steve Cernak, Chief Executive & Port Director • PortMiami, Juan Kuryla, Port Director • Port Canaveral, John Walsh, Port Director

9:15 p.m.

Contributing Sponsor Recognition Art Sponsor Park West Gallery, Albert Scaglione Media Partner PPI Group, Bill Panoff Table Sponsors • American Guard Services, Inc. • Royal Media Partners • St. Maarten Harbour Group of Companies • The Ministry of Tourism of the Dominican Republic

9:30 p.m.

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Port Everglades: The Powerhouse Cruise Port As a world-leading “Powerhouse Port,” Port Everglades provides cruise guests and cruise lines with a first-class experience. From our modern, efficiently operated terminals to our modern, efficiently operated terminals to our attention to customer service, cruising is a breeze at Port Everglades. Further adding to its international stature, the South Florida cruise port will host “Cruise Shipping,” the world’s largest cruise convention, starting in 2016 and running through 2018 at the Greater Fort Lauderdale/ Broward County Convention Center located on Port property.

Smoother, Simpler, Stress-Free Cruise lines and their guests have made Port Everglades one of the top three cruise ports in the world. Conveniently located in the heart of South Florida, Port Everglades is just next door to Fort Lauderdale-Hollywood International Airport (FLL) and short drive two other international airports.

Getting here is easy with direct access to all major highways through multiple port entrances.

Bon Voyage Sooner Guests breeze in and breeze out from FLL and in minutes they are curbside at one of the Port’s 9 spacious and comfortable cruise terminals. Embarkation is speedy too.

Just 15 minutes from curb to ship means guests can start their vacation earlier.

Ever investing to meet the growing needs of the cruise lines and their guests, Port Everglades recently remodeled its sixth cruise terminal in five years with $24 million in improvements to the 140,000-square foot Cruise Terminal 4 in Northport. Port Everglades’ next project for this terminal will be to lengthen the adjacent slip by 250 feet, for a total 1,150 feet of berth length to accommodate larger cruise ships. The $18 million slip extension is slated to be completed by the end of 2016.

Seamless Service With a dedicated customer service staff to work directly with cruise lines, our team is available 24/7 to maximize operations. A positive cruise guest experience is another top priority at Port Everglades. Cruise guests look forward to their to their cruise, so it is our job to ensure that any time spent in Port Everglades only enhances that experience.

On average, as many as 50,000-plus guests pass through our terminals in a single day. Guests can take advantage of our secure parking, from multi-story garages to open air lots, all within walking distance of cruise terminals.

Every Ship Feels Right at Home Port Everglades caters to every size cruise ship and passenger volume with yearround berthing. Guests can choose from a wide range of itineraries, from the ultimate in luxury to family value and from short getaways to around-the-world voyages. Port Everglades offers complete scalability.

Vacation Paradise When it comes to pre- and post-cruise, Port Everglades is in the center of it all. We are just one “sunny” mile from world-class beaches and a short drive to premier shopping, dining and entertainment venues. Whether it’s just a few hours or several days, there’s never a shortage of things to do.

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HOUSTON: WHERE YOUR JOURNEY BEGINS‌ Embark on your next Caribbean cruise from a World Class City where there is no shortage of things to do, places to go or events to experience. Whether dining at one of our fine restaurants, shopping at unique stores, visiting the NASA Space Center or enjoying the attractions at the Kemah Boardwalk and the Bay Area, you will find Houston outstanding in culture, ambience, sophistication, and non-stop entertainment all year round.

The Bayport Cruise Terminal, located in the city of Pasadena, Texas, just 30 minutes from downtown Houston, offers a one-of-a-kind experience with efficient and exceptional services including a stress-free embarkation process and easy access to two airports — George Bush Intercontinental (IAH) and William P. Hobby (HOU).

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Holiday Gift Project FCCA Foundation Delivers Holiday Cheer and Festivities to Deserving Children Underprivileged children had something to celebrate last holiday season because of the 19th annual FCCA Holiday Gift Project. The FCCA Foundation again partnered with FCCA Member Lines and their crews, along with private and public sector representatives within participating destinations, to deliver presents, festivities and smiles to deserving children.

In December 2014, nearly 7,000 children throughout 33 Caribbean and Latin American destinations shouted out with glee because of this project. The FCCA Foundation contributed gifts selected for age groups and genders specified by the destinations. Then Member Lines loaded the presents onboard their vessels and served as Santa’s sleigh to bring the presents to partnering destinations, where destination representatives waited with the children, holiday celebrations and Old St. Nick himself.

The cheer extended past the children; all of those involved exemplified the giving spirit and realized the project’s importance, knowing the children probably would not receive toys and smiles otherwise. Sherryl Bacayo, training specialist on Norwegian Jewel, showed this in her comment: “…being a part of the Belize [Holiday Gift] project allowed me to experience what it is to make a life by what we give. It was such a great joy to see smiles on those lovely little ones. I felt the true spirit of Christmas.”

“You could see the happiness and excitement on the kid’s faces as the boxes of toys were offloaded and Santa Claus came to their school,” told Dorothy Dorado, youth director, Carnival Liberty. “It felt so good to see the kids jumping and screaming when they see us coming. We left the school with tears in our eyes.”

Sherryl and Dorothy touched not just on the sentiment, but also on part of the importance of the festivities and the meaning for all involved—letting kids enjoy being kids, a concept seemingly simple, but mostly unknown to children in the shelters and homes benefitted by the project.

Michele Paige, president of the FCCA, also recognized this significance: “The FCCA Holiday Gift Project brings happiness to children who truly deserve it. The cruise

Holiday Gift Project industry is proud to give back to the communities of the destinations we call, and I cannot think of a more rewarding way than bringing cheer and aid to children who need it.”

Margaret Jones, manager of visitor relations for Jamaica Tourist Board, summed it up well as she explained the project and its long history in Jamaica: The FCCA Holiday Gift Project has brought smiles to the faces of hundreds of Jamaican children. Since its inception, the FCCA has lived up to its commitment....providing toys for the children who are less fortunate. Over the years, the Ministry of Tourism and the Jamaica Tourist Board have joined with the FCCA and its member lines to make the gift giving a wonderful experience. Each year, the selected children are feted and fed! They are entertained, and the "icing on the cake" is getting their gift from “Santa!”

We at the Jamaica Tourist Board have been the facilitators of this wonderful event, and each year we look forward to working with the FCCA to make this a great experience for the children.

It is certainly clear that the gifts are selected with great thought and care each year, and the squeals of delight from the children tell of their happiness.

The FCCA Gift Project has definitely been a wonderful expression of reaching out and working with the ports and communities that its Member Lines visit through the year. The experience of attending a Christmas party on a cruise ship is as exciting as it gets; for these children it's pure joy.

Margaret, and the Holiday Gift Project, encapsulated the overall purpose of the FCCA Foundation—to improve the lives of those less fortunate throughout the Caribbean and Latin America, primarily for children’s causes. Every smile is a reminder of this mandate and an invaluable return on the time, efforts and funds provided for causes and projects like these over the Foundation’s 20-year existence.

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The FCCA Foundation Foundation History The FCCA Foundation provides a tangible mechanism for the cruise industry to fund a range of humanitarian causes throughout the FCCA’s Caribbean and Latin American partner destinations. In its 20 years, the Foundation has impacted thousands of citizens by providing supplies, countless hours and millions of dollars to causes throughout the regions. In addition to assisting deserving institutions like charities and hospitals and aiding during crises like natural disasters, the Foundation executes annual projects, including: •

Holiday Gift Project – The FCCA reaches out to many Caribbean and Latin American destinations by providing holiday gifts, cheer and festivities to children in foster homes or institutions that would likely receive nothing otherwise. The presents are delivered to partner destinations on Member Lines’ vessels, and the crew and FCCA associates then distribute the gifts at parties. In 2014, 33 desti nations participated in the program, with about 7,000 children benefitting from the efforts.

•

Children’s Essay and Poster Competitions – The FCCA orchestrates these two competitions to further educate FCCA destination partners’ youth by learning and thinking about the cruise industry’s impact, along with their destinations’ and citizens’ roles in it, while also prompting practical problem solving. There are two divisions—junior (12 years and under) and senior (13-16)—that each receive 1st-3rd-place prizes of 3,000, 1,500 and 1,000, respectively, for themselves and their schools, along with a $200 award for every finalist submitted by the participating destinations. The first place recipients also receive functions in their honor.

Additionally, the Foundation works with destinations to ascertain and meet their needs as they become applicable. Past examples include: • Donated incubators and air conditioners for schools, hospitals and orphanages in Colombia.

• Donated air conditioners, along with stoves and laundry machines for vocation training, to an at-risk youth center in Panama.

• Donated computers to schools in Guatemala.

• Donated school supplies to Jamaica and St. Lucia.

• Donated wood to fix homes in Belize.

• Donated paint for beautification projects in Belize, Costa Rica and Jamaica.

• Provided cots, water and canned goods via Member Line vessels for disaster relief.

• Cleaned streets as part of hurricane relief in Cozumel, Mexico.

• Orchestrated specialized holiday projects in Cozumel to provide 1,000 bicycles over a two-year span, which afforded transportation to underprivileged children.

• Funded schools and colleges in various destinations.

• Established a tourism school in St. Lucia.

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Executives in Attendance Carniv al Corporation & plc David Candib, Vice President, Development & Operations - Global Port & Destination Development Giora Israel, Sr. Vice President, Global Port & Destination Development Group Marie McKenzie, Vice President, Global Destinations Services & Sourcing Carniv al Cruise Line Gustavo Antorcha, Sr. Vice President, Guest Commerce & Port Operations Mico Cascais, Vice President, Tour Operations Christine Duffy, President Carlos Estrada, Director, Commercial Home Port Operations Carlos Torres de Navarra, Vice President, Commercial Port Operations Leon Sutcliffe, Director, Ports of Call & Government Relations Erika Tache, Director, Product Development, Tour Operations Terry Thornton, Sr. Vice President, Itinerary Development & Revenue Planning Costa Cruises North America Ruben Perez, General Manager Celebrity Cruises Lisa Lutoff-Perlo, President & CEO Disney Cruise Line Anthony Connelly, Sr. Vice President, Operations Russell Daya, Director, Global Port Operations & Developments, Itinerary & Strategic Planning Karl Holz, President Larry Stauffer, Port Adventures Director Bert Swets, Vice President Marine & Technical Operations Jim Urry, Vice President, Entertainment & Port Adventures Holland America Line Orlando Ashford, President Ben Atherly, Director, Port & Shore Operations Mike Bush, Product Manager, Shore Excursions Simon Douwes, Director, Deployment & Itinerary Planning Paul Goodwin, Executive Vice President, Onboard Revenue, Port & Shore Operations Matthew Sams, Vice President, Caribbean Relations & Private Island Operations Bill Sharp, Vice President, Port Operations & Fleet Security Keith Taylor, Executive Vice President, Fleet Operations

Executives in Attendance MSC Cruises (USA) Inc. Hans Hesselberg, Sr. Vice President, Hotel Operations Albino Di Lorenzo, Vice President, Cruise Operations Richard Sasso, President & CEO Norw egian Cruise Line Ross Henderson, Vice President, Onboard Revenue Levar Kennings, Manager, Government Compliance Jennifer Marmanillo, Manager, Itinerary Planning Steve Moeller, Vice President, Shore Excursions & Land Services Michelle Moraga, Product Development Manager Colin Murphy, Sr. Vice President, Destination & Port Operations Joanne Salzedo, Director, Shore Excursion Product Development Svein Sliepnes, Sr. Vice President, Marine Operations/CSO Tom Spina, Vice President, Port Operations Andy Stuart, President & COO Princess Cruises Tom Anderson, Director, Shore Operations, The Americas Lisa Jensen, Manager, Caribbean & Atlantic Shore Operations Tony Kaufman, Sr. Vice President, Asia Operations Roy al Caribbean Cruises Ltd. Chris Allen, Associate Vice President, Global Deployment & Itinerary Planning Richard Fain, Chairman & CEO Adam Goldstein, President & COO Kevin Johns, Account Manager, Global Tour Operations Federico Gonzalez, Associate Vice President, Government & Community Relations, Latin America & the Caribbean John Tercek, Vice President, Commercial & New Business Development Penny Zeilman, Account Manager, Global Tour Operations Roy al Caribbean International Michael Bayley, President & CEO

Gala Contributors Featured Ev ent Sponsor Port Everglades

Partner Sponsors PortMiami Port Canaveral

Platinum Sponsors – ($10,000 Table) American Guard Services, Inc. Royal Media Partners St. Maarten Harbour Group of Companies The Ministry of Tourism of the Dominican Republic

Official Art Sponsor Park West Gallery

Participating Sponsors Bacardi Original Impressions PPI Group

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REMARKABLE Experiences While cruising opens the door to a remarkable vacation experience, Park West’s exciting onboard programs continue to create a remarkable art collecting experience.

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THE POWER OF A PREMIER CRUISE PORT There are so many reasons to choose Port Everglades. Our modern, efficiently operated terminals make transit a breeze. We’re just two miles from FLL international airport, and minutes from world-famous beaches. Plus, we’re fully scalable. We can accommodate any size ship or passenger volume, moving passengers from curb to ship in just 15 minutes.

Year-round berthing available. Discover how Port Everglades propels your business forward in powerful new ways. Visit porteverglades.net or call 800-421-0188.

SEE YOU AT THE BROWARD COUNTY CONVENTION CENTER FOR CRUISE SHIPPING 2016.