Caribbean Adventure BEGINS IN SAN JUAN YOUR
San Juan Cruise Port is transforming to serve you better!
With over $59 million in recent upgrades, we’re making major improvements to San Juan Cruise Port to make your visit to Puerto Rico even more amazing—from faster boarding and disembarkation, to easier wayfinding, and a more seamless flow through the port.
As we revitalize this historic gateway, we’re focused on one thing: making your journey smooth and enjoyable from the very start. Enjoy your Caribbean cruise adventure!
Scan to learn more and stay connected!
@sanjuancruiseport
sanjuancruiseport.com
Message from the FCCA Welcome Message Government Leaders in Attendance Cruise Executives in Attendance Conference Workshops
• Tuesday, October 21
• Wednesday, October 22 • Thursday, October 23
Florida-Caribbean Cruise Association 10390 USA Today Way, Miramar, Florida 33025
Phone: (954) 441-8881 • Fax: (954) 441-3171
E-mail: info@f-cca.com • Website: www.f-cca.com
Qualifications of Delegate/Attendee
FCCA, in its sole discretion, determines whether a prospective Delegate/Attendee is eligible to participate in the event. Eligibility is generally limited to persons or firms who supply products and services to the cruise industry or are in good standing with the cruise industry and the FCCA. Applicants who have not previously exhibited at/attended the event may be required to submit a description of the nature of their business.
The FCCA reserves the right to exclude or remove any person/company whose presence or behavior is undesirable and/or potentially unlawful, harmful, disrespectful and/or causing a nuisance to other Delegates/Attendees, and the FCCA may exercise such right at its absolute discretion, notwithstanding that any such person is the employee, agent, permitted contractor of or in any way associated to the Delegate/Attendee. Detailed terms and conditions are available at www.f-cca.com.
SCAN ME
MESSAGE FROM THE FCCA
Michele M. Paige CEO, Florida-Caribbean Cruise Association
Arison Chairman, Carnival Corporation & plc Chairman, FCCA
On behalf of Florida-Caribbean Cruise Association (FCCA) and our Member Lines, I welcome you to the FCCA Cruise Conference and Trade Show in the stunning San Juan, Puerto Rico. This event is poised to be pivotal in helping attendees foster relationships and understanding to improve their cruise tourism business.
We probably all know that cruise tourism is sailing full steam ahead to new records, but these impressive feats are only possible because of constant communication and collaboration between cruise lines and destination stakeholders.
This event will offer a boatload of these opportunities throughout the business sessions—including the event’s most one-on-one meetings ever along with a new series of workshops—and networking opportunities during a loaded schedule of social functions. Of course, these are all geared to put attendees in direct contact with cruise executives that decide where ships call, what sells on board, and how to invest in destination products and infrastructure. Better yet, these executives will be on hand specifically to help attendees do more business with the cruise industry by addressing specific issues regarding the
Caribbean and Latin America; discussing facets of cruise tourism business to help you learn the latest; and targeting other ways to foster mutual benefits between cruise lines and destinations – all while forming invaluable business relationships.
Plus, Puerto Rico is ready to take the spotlight with hospitality, culture, authentic offerings taking centerstage. I am excited for all to discover what has fascinated me and so many guests in this sensational destination.
I want to give a special thanks to all those throughout this dynamic destination who took the initiative to host us today and make a testament to their commitment in growing cruise tourism, along with finding ways to inject more economic benefits from every cruise call and passenger.
This is the goal for all of us here, so I encourage you to take full advantage of the opportunities available, as they are focused on accomplishing what we know seen is crucial: joining cruise executives and destination stakeholders to not just learn from each other, but also learn about each other to grow together.
Micky
MESSAGE FROM THE EXECUTIVE DIRECTOR
¡Bienvenidos! The Government of Puerto Rico and the Puerto Rico Tourism Company are delighted to welcome back our cruise and tourism industry partners to our beautiful island as hosts of the 31st Annual FCCA Cruise Conference and Tradeshow. We are confident this event will provide an excellent opportunity to promote an enriching exchange of ideas, as well as the occasion to strengthen cooperative ties and boost the progress of cruising in the Caribbean region and beyond.
The tourism industry has enormous potential for growth. The creation of new, exciting, and improved attractions and products is always a top priority for each travel destination. Innovative strategies, industries and businesses are constantly being set in motion to supply consumers’ demands for a
high-quality and unique experience. Advanced infrastructure, agile supply chains, and skilled professionals are a must to maintain the Caribbean region at top-of-mind when travelers choose their next vacation destination.
As the agency responsible for stimulating, promoting, and negotiating the sustainable growth of the cruise industry in all ports around the Island, the Puerto Rico Tourism Company is proud to host this prestigious event. The combination of Puerto Rico’s position as the Eastern Caribbean’s main air and sea access hub; modern facilities; and marvelous natural settings create the perfect environment to enjoy a productive conference where business and relaxation are effortlessly balanced.
During your stay with us, I encourage you to set some time aside to explore the diverse and unique offer that Puerto Rico is known for. From our renowned white sand beaches to ziplining over lush green mountains; from treating your taste buds to a sampling of our traditional cuisine to the beat of our vibrant music scene, our home has something for everyone.
I look forward to greeting you personally and to a successful 2025 Florida-Caribbean Cruise Association Annual Convention and Trade Show.
Cordially,
Willianette Robles Cancel Executive Director Puerto Rico Tourism Company
GOVERNMENT LEADERS
The FCCA Member Lines extend their sincere thanks to the Government Leaders of the Caribbean and Latin America for demonstrating their continued support of the cruise industry through their participation in this year’s Conference.
Hon. Charles Fernandez
Minister of Tourism Antigua and Barbuda
Hon. George Ian Gooding-Edghill
Minister of Tourism and International Transport Barbados
Hon. Anthony Mahler
Minister of Tourism, Youth, Sport & Diaspora Relations
Belize
Hon. Luce Hodge-Smith
Jr Minister of Tourism and Culture British Virgin Islands
Hon. Gary Rutty
Deputy Premier, Minister of Tourism and Development Cayman Islands
Hon. Charles Cooper
Minister of Traffic, Transport and Urban Planning Curaçao
Hon. David Collado Morales
Minister of Tourism Dominican Republic
Federico Anliker
Minister of Ports and Airports
El Salvador
Tova Hamilton State Minister Jamaica
Igor Roji Secretary of Tourism of Veracruz Mexico
Hon. Jenniffer González-Colón Governor Puerto Rico
Willianette Robles Cancel
Executive Director - Puerto Rico Tourism Company Puerto Rico
Marlese Sifre Mayor of Ponce Puerto Rico
Hon. Grisha Heyliger-Marten
Minister of Tourism, Economic Affairs, Transport and Telecommunication Sint Maarten
Hon. Jennifer Matarangas-King Commissioner U.S. Virgin Islands
CRUISE EXECUTIVE LISTING
AIDA Cruises
Pia Winkelmann, Supervisor, Shore Excursion Operations
Carnival Corporation & plc
Josh Weinstein, President & CEO
Charlene Drakes, Manager, Stakeholder Engagements, Caribbean Region
Philcher Grant, Director, Public & Community Affairs, Bahamas
Marie McKenzie, Sr. Vice President, Government & Destination Affairs
Raquel Mota, Sr. Manager, Port Services
Dexter Peralta, Stakeholder Engagement Specialist
Karin Plettner, Vice President, Ports & Destination Strategy
Vicky Rey, Vice President, Government Affairs, Latin America
Jesus Manuel Mendez Rodriguez, Regional Port Operations Director
Janna Rowell, Manager, External Communications
Alfred Smith, Director, Port Operations
Carnival Cruise Line
Christine Duffy, President
Sam Ackrill, Vice President, Shore Excursions
Alvin Arteaga, Product Development Manager, Shore Excursions
Gabriel Aviles, Manager, Port Operations
Carlos Estrada, Director Homeport Operations
Vladimir Lindor, Training & Family Support Specialist
Priscilla Molina, Director, Product Development, Shore Excursions
Stacy Pallot Shweky, Manager, Care Team
Albert Paz, Product Development Manager, Shore Excursions
Ugo Savino, Sr. Director, Deployment & Itinerary Planning
Elana Trajkovska, Sr. Manager, Product Development & Marketing
Carnival UK
Odette McFarlane, Director, Port & Shore Operations
Celebrity Cruises
Adam Cullen, Manager, Destination Experiences
Matthew Kaye, Account Executive
Disney Cruise Line
Joe Schott, President, Disney Signature Experiences
Alyssa Brokaw, Regional Port Adventures Manager
Ralph Dalgren, Manager, Home Port Relations & Development
Hein Erasmus, Sr. Manager, Port Adventures & Destination Experiences
Jose Fernandez, Vice President, Port Strategy, Development & Operations
Joseph Gaskins, Public Affairs Director, Bahamas & Caribbean
Joseph Harrington, Manager, Product Development
Rena Langley, Sr. Vice President, Public Affairs, Disney Signature Experiences
Michelle Marohnic, Private Excursions Manager
Michelle Moraga, Regional Port Adventures Manager
Harold Quesada, Sr. Manager, Deployment Planning & Strategy
Stephanie Wolff, Project Support Manager
Holland America Line & Seabourn
Mike Bush, Sr. Manager, Shore Excursion Product Development & Operations
Heather Householder, Sr. Manager, Shore Excursions
Chris Martin, Sr. Director, Marine & Port Operations
Alicia Morgan-Cross, Sr. Manager, Port Operations
Louise Rogers, Sr. Manager, Port Operations
Margaritaville at Sea
Chris Ivy, CEO
Kyle Anderson, Sr. Vice President, Commercial
Dana Biffar, Shore Excursion Manager
Sally Imhoff, Vice President, Onboard Revenue
Taylor Karr, Sr. Director, Strategy & Operations
MSC Cruises (USA)
Rick Sasso, Chairman
Hayden Foster, Director, Commercial Port Services
Virginia Grimaldi, LATAM & Caribbean Crew Agency Area Manager
Albino Di Lorenzo, Sr. Vice President, Port Operations & Government
Paolo Mezzino, Director, Port Operations US
Rosana Morillo, Group Vice President, Government Affairs
CRUISE EXECUTIVE LISTING
MSC Cruises (USA)
Marisa Mulhearn, Shore Excursion Specialist
Elisabetta De Nardo, Sr. Vice President, Global Port Relations & Commercial Services
Francesco Rossiello, Director, Itinerary Planning & Nautical Port Operations
Norwegian Cruise Line Holdings Ltd.
Harry Sommer, President & CEO
Prince Bedell, Head of Procurement
David Guerra, Manager, Destination Services, Shorex
Stephanie Hoyos, Manager, Deployment Strategy & Commercial Planning
Juan Kuryla, Sr. Vice President, Port Development & Construction
Jennifer Marmanillo, Director, Itinerary Planning, Norwegian Cruise Line
Yessenia Perez, Manager, Deployment Strategy & Commercial Planning
Matthew Weintraub, Director, Port Development
Oceania Cruises & Regent Seven Seas
Jason Montague, Chief Luxury Officer
Princess Cruises
Gustavo Antorcha, President
Lisa Banner, Destination Manager
Bobbie Jo Barker, Destination Manager
Nikki Carlton, Analyst, Product & Inventory
Alfred Smith, Director, Port Operations
Kevin Wright, Manager, Port Operations
Miryam Yanez, Manager, Port Operations
Royal Caribbean
Michael Bayley, President & CEO
Royal Caribbean Group
Capt. Gus Andersson, Associate Vice President, Port Development
Bryan Attree, Director, Worldwide Port Operations
Marlene Barzana, Account Manager, Global Tour Operations
Russell Benford, Vice President, Government Relations, Americas
Jaime Castillo, Vice President, Port Services
Josh Carroll, Sr. Vice President, Destination Development & Ports
Melissa De la Cruz, Sr. Manager, Global Tour Operations
Andrea Fencher, Manager, Worldwide Port Operations
Karen Lewis Olsen, Manager, Worldwide Port Operations
Jaime Lopez, Sr. Director, Private Destinations
Cesar Menendez, Sr. Manager, Caribbean & Americas, Destination Development
Melissa Morales, Sr. Director, Destination Development, Americas & Caribbean
Andre Pousada, Regional Vice President, Government Relations
Katrina Rodriguez, Director, Destination Development
Natalie Rosario, Project Lead-Design & Construction
Christina Santamaria, Lead, Destination Development
Tyler Segal, Sr. Manager, Deployment & Itinerary Planning
James Stawniczy, Sr. Manager, Construction
Lauren Zaldua, Sr. Analyst, Caribbean & Americas
Silversea Cruises Ltd.
Beatrice Capilli, Sr. Manager, Destination Experiences
Olena Shako, Manager, Destination Experiences
Virgin Voyages
Jamie Leigh Holmes, Sr. Product Development Lead, Shore Things
Lee Kayley, Manager, Shore Excursions
Ashley Perez, Manager, Destination Operations
Natasha Salzedo, Director, Itineraries & Destinations
Juan Trescastro, Vice President, Global Destinations
Frank Weber, Sr. Vice President, Fleet Operations
Windstar Cruises
Kelly Hubbard, Director, Product Development
Adventure
OCTOBER 21
CRUISE INDUSTRY MASTERCLASS:
TRENDS, INSIGHTS & OPPORTUNITIES
Kick off the conference with a powerful and energizing Cruise Industry Masterclass. This dynamic session offers a fast-paced, future-focused look at the trends transforming the global cruise industry and how to maximize the opportunities. From evolving guest expectations to innovations in sustainability, technology, and more, you’ll gain timely insights to help you align your strategies with what’s ahead. In true Aquila style, you’ll also be inspired to approach the conference with intention, curiosity, and connection. Learn how to make the most of every moment - engaging with purpose, building meaningful relationships, and turning opportunities into action. Whether you’re a first-time attendee or a seasoned pro, this masterclass is your compass for a productive and impactful conference experience and to maximize your opportunities.
TUESDAY, OCTOBER 21
ROOM 101 A & B - LEVEL 1 2:00PM – 3:00PM
CEO/PRESIDENT SPOTLIGHT
–
SPEAKER:
Ambra Attus
Director of Impact, Growth & Development Aquila Center for Cruise Excellence
OCTOBER 22
A CONVERSATION WITH JOSH WEINSTEIN, JOE SCHOTT, HARRY SOMMER & MICHAEL BAYLEY
Get an inside look at the cruise industry’s future in this dynamic CEO Spotlight featuring Josh Weinstein, President & CEO of Carnival Corporation & plc, Joe Schott, President, Disney Signature Experiences, Disney Cruise Line, Harry Sommer, President & CEO of Norwegian Cruise Line Holdings Ltd. and Michael Bayley, President & CEO, Royal Caribbean. In this candid and forwardlooking discussion, these influential leaders will share insights on the evolution of their brands, strategic priorities, and the changing landscape of global cruise tourism.
WEDNESDAY, OCTOBER 22
BALLROOM B - LEVEL 3 10:00AM – 10:30AM
PANELISTS:
MODERATOR:
Michele M. Paige Chief Executive Officer, Florida-Caribbean Cruise Association
Josh Weinstein President & CEO, Carnival Corporation & plc
Joe Schott President, Disney Signature Experiences – Disney Cruise Line
Michael Bayley President & CEO, Royal Caribbean
Harry Sommer President & CEO, Norwegian Cruise Line Holdings Ltd.
Stop at any of our ports to experience unique culture, turquoise waters, and picturesque towns with endless shopping and attractions. Come experience the best the Caribbean has to offer.
OCTOBER 22
PRESIDENT PANELINSIGHTS FROM THE HELM OF THE CRUISE INDUSTRY
Join Presidents, CEOs, and Chairmen from the world’s leading cruise lines for an exclusive discussion on the future of cruising. This highlevel panel will explore key priorities, challenges, and strategies shaping the industry—from sustainability and innovation to guest experience and destination partnerships. Gain rare insight into the decision-making process of top executives and discover how collaboration will be essential to navigating what lies ahead.
WEDNESDAY, OCTOBER 22
BALLROOM B - LEVEL 3 10:30AM – 11:30AM
WELCOME MESSAGE: MODERATOR:
Hon. Jenniffer
CARE TEAM TRAINING -
PANELISTS:
OCTOBER 22
HOW TO PROVIDE EMOTIONAL AND LOGISTICAL SUPPORT DURING A CRISIS
This essential workshop is designed for anyone who may be called upon to support guests, crew, or colleagues during times of crisis. You will learn how to deliver compassionate care using proven principles from leading cruise line care teams. Through real-world examples and guided exercises, this training will explore both the emotional and logistical aspects of crisis response—from initial communication and presence to coordination of next steps and long-term support. Whether dealing with medical emergencies, personal loss, or other critical incidents, this session will empower attendees with the tools and confidence needed to respond with empathy, clarity, and effectiveness.
WEDNESDAY, OCTOBER 22
BALLROOM B - LEVEL 3 1:30PM – 3:00PM
PANELISTS:
Christine Duffy President, Carnival Cruise Line
Chris Ivy CEO, Margaritaville at Sea
Gus Antorcha President, Princess Cruises
Richard Sasso Chairman, MSC Cruises USA
Jason Montague Chief Luxury Officer, Oceania Cruises & Regent Seven Seas
Michael Bayley President & CEO, Royal Caribbean
Adam Ceserano President, Florida-Caribbean Cruise Association
González-Colón Governor of Puerto Rico
Stacy Pallot Shweky Manager, Care Team, Carnival Cruise Line
Vladimir Lindor Training and Family Support Specialist, Carnival Cruise Line
Shannon Conway-Aguilar Manager, CareTeam, Royal Caribbean Group
OCTOBER 22
WORKSHOPTHE RISE OF HOMEPORTING IN THE
As the cruise industry evolves, the Caribbean is witnessing a significant rise in homeporting activity. This dynamic workshop brings together industry leaders to explore the driving forces behind this growth, including enhanced infrastructure, strategic partnerships, and increasing demand for regional cruising options. Join us for an in-depth discussion on the opportunities, challenges, and strategies shaping the future of homeporting for the Caribbean.
WEDNESDAY, OCTOBER 22
BALLROOM B - LEVEL 3
3:30PM – 4:30PM
PANELISTS:
Carlos Estrada Director, Homeport Operations, Carnival Cruise Line
Bryan Attree Director Worldwide Port Operations, Royal Caribbean Group
MODERATOR:
CARIBBEAN
OCTOBER 23
PURPOSE-DRIVEN RESILIENCE:
BUILDING CRUISE TOURISM SUCCESS FROM PORT TO PEOPLE
This session explores how small destinations can develop a sustainable and resilient cruise tourism strategy that is both people-centered and crisis-ready. Drawing on real-world examples from COVID recovery efforts in St. Lucia and hurricane response in the US Virgin Islands, Beverly Nicholson-Doty examines how to build a brand that stands strong in the face of disruption.
Through this integrated blueprint, participants will gain tools to balance growth with resilience, turning purpose into a long-term competitive advantage.
THURSDAY, OCTOBER 23
ROOM 101 A & B - LEVEL 1
10:30AM – 11:30AM
SPEAKER:
Beverly Nicolson Doty CEO, Figment Design
Anne Kalosh Editor, Seatrade Cruise News
Joseph Morris CEO & Port Director, Port Everglades
Alex Gumbs CEO, Port St. Maarten, FCCA Presidential Partner
Hydi Webb Port Director & CEO, PortMiami
OCTOBER 23
AI SOLUTIONS FOR CRUISE & TOUR PROFESSIONALS
Join Eric Benedict for a deep dive into how AI is transforming the cruise industry—from streamlined operations to smarter guest personalization. Eric will share real-world solutions that empower teams, enhance service delivery, and reimagine destination services without losing the human touch.
Don’t miss this future-focused session—where tourism meets technology
THURSDAY, OCTOBER 23
ROOM 101 A & B - LEVEL 1 2:30PM – 3:30PM
CHARTING A NEW COURSE: BEYOND SOCIAL MEDIA:
OCTOBER 23
BUILDING AND EVALUATING AN EFFECTIVE COMMUNICATIONS PLAN
Join Bevan Springer for a powerhouse session designed to take your communications strategy to the next level.
This presentation dives into how cruise destination stakeholders can move from simple social media tactics to fully integrated communications plans combining PR, social media, and digital marketing. Learn how to set goals, align messages, select the right channels, build content calendars, and most importantly — measure success. Bevan will also break down how to evaluate agency performance, track ROI, and build strategies that move the needle for visibility, engagement, and business results.
Don’t miss this high-impact session for destination leaders, PR pros, and marketers ready to build smarter campaigns.
THURSDAY, OCTOBER 23
ROOM 101 A & B - LEVEL 1 4:00PM – 5:00PM
SPEAKER:
SPEAKER:
Eric Benedict Vice President of Training & Development, Access Cruise Inc.
Bevan Springer President, Marketplace Excellence
The Florida-Caribbean Cruise Association (FCCA) is pleased to announce our partnership. ExcursionInsurance.com has been appointed the administrator of the FCCA Global Tour Operator Insurance Program.
As the leading tour operator insurance brokerage and risk management provider, ExcursionInsurance.com shares our vision, our values and our passion for the cruise industry. Working together, we can enhance the destination experience and broaden horizons for all of our members.
To learn more about how this partnership can benefit you, contact our experts today.
Celebrating Excellence at Sea and Ashore
Diamonds International ® is proud to partner with Regent Seven Seas Crusies ® and Oceania Cruises ® to bring travelers exceptional experiences around the world. Our teams focus on quality, service, and moments guests remember long after their voyage. Every journey reflects our shared commitment to excellence and collaboration. This partnership shows what’s possible when Diamonds International and two leading cruise lines come together to create unforgettable experiences.
SEQUENCE OF EVENTS
MONDAY, OCTOBER 20
4:00 PM - 7:00 PM Conference Registration (Exhibit Hall Foyer - Level 1)
TUESDAY, OCTOBER 21
9:00 AM - 1:30 PM Private Puerto Rico Government & Cruise Executive Meeting (Sheraton Hotel & Pan American Pier West)
9:00 AM - 6:00 PM Conference Registration (Exhibit Hall Foyer - Level 1)
12:00 PM - 2:00 PM Snack Spot (Exhbit Hall A - Level 1)
2:00 PM - 3:00 PM Specialty Panel - Cruise Industry Master Class with Aquila (101 A & B - Level 1)
Speaker: Ambra Attus, Director of Impact, Growth & Development, Aquila Center for Cruise Excellence
3:00 PM - 6:00 PM Trade Show (Exhibit Hall A - Level 1)
3:00 PM - 5:30 PM Coffee Break @ One-on-One Meeting Rooms
3:00 PM - 5:30 PM One-on-One Meetings - (Level 2 Meeting Rooms 201-207)
6:00 PM - 7:00 PM Private Platinum Member & Cruise Executive Reception @ Casa Bacardi - Sponsored by Bacardi
7:00 PM - 9:30 PM Welcome Reception & Dinner @ Casa Bacardi
WEDNESDAY, OCTOBER 22
8:30 AM - 11:30 AM Coffee Break (Ballroom B - Level 3)
9:00 AM - 9:45 AM Opening Ceremony (Ballroom B - Level 3)
9:00 AM - 6:00 PM Conference Registration (Exhibit Hall Foyer - Level 1)
10:00 AM - 6:00 PM Trade Show (Exhibit Hall A - Level 1)
10:00 AM - 10:30 AM CEO/President Spotlight - A Conversation with Josh Weinstein, Joe Schott, Harry Sommer and Michael Bayley (Ballroom B - Level 3)
Moderator: Michele M. Paige, CEO, Florida-Caribbean Cruise Association
10:30 AM - 11:30 AM Presidential Panel (Ballroom B - Level 3)
Welcome Message: The Honorable Jenniffer González-Colón, Governor of Puerto Rico
Moderator: Adam Ceserano, President, Florida-Caribbean Cruise Association
Panelists:
• Christine Duffy, President, Carnival Cruise Line
• Chris Ivy, CEO, Margaritaville at Sea
• Richard Sasso, Chairman, MSC Cruises USA
• Gus Antorcha, President, Princess Cruises
• Jason Montague, Chief Luxury Officer, Oceania Cruises and Regent Seven Seas
• Michael Bayley, President & CEO, Royal Caribbean
11:30 AM - 11:45 AM Ribbon Cutting - Trade Show (Exhibit Hall - Level 1)
11:30 AM - 1:30 PM Lunch (Exhibit Hall A - Level 1)
12:00 PM - 2:00 PM President/CEO & Minister Roundable and Lunch (102 A & B - Level 1)
1:00 PM - 3:00 PM Coffee Break @ Workshop (Ballroom B - level 3)
1:30 PM - 3:00 PM Care Team Training - How to Provide Emotional and Logistical Support During a Crisis (Ballroom B - level 3)
Panelists:
• Stacy Pallot Shweky, Manager, Care Team, Carnival Cruise Line
• Vladimir Lindor, Training and Family Support Specialist, Carnival Cruise Line
• Shannon Conway-Aguilar, Manager, CareTeam, Royal Caribbean Group
3:30 PM - 4:30 PM Workshop - The Rise of Homeporting in the Caribbean (Ballroom B - level 3)
Moderator: Anne Kalosh, Editor, Seatrade Cruise News
Panelists:
• Carlos Estrada, Director, Homeport Operations, Carnival Cruise Line
• Bryan Attree, Director Worldwide Port Operations, Royal Caribbean Group
• Hydi Webb, Port Director & CEO, PortMiami
• Joseph Morris, CEO & Port Director, Port Everglades
• Alex Gumbs, CEO, Port St. Maarten, FCCA Presidential Partner
4:00 PM - 6:00 PM One-on-One Meetings - (Level 2 Meeting Rooms 201-207)
4:00 PM - 6:00 PM Coffee Break @ One-on-One Meeting Rooms
5:00 PM - 6:00 PM Rum and Coffee Hour (Exhibit Hall A @ Puerto Rico Marketplace)
7:00 PM - 9:00 PM A Taste of Puerto Rico Reception & Dinner - Tropical Theme (@ Vivo Beach Club - Sponsored by San Juan Cruise Port & Global Ports Holding)
THURSDAY, OCTOBER 23
9:00 AM - 2:00 PM Conference Registration (Exhibit Hall Foyer - Level 1)
9:00 AM - 2:00 PM Trade Show (Exhibit Hall A - Level 1)
9:00 AM - 12:00 PM Coffee Break @ One-on-One Meeting Rooms
9:00 AM - 12:00 PM One-on-One Meetings - (Level 2 Meeting Rooms 201-207)
10:30 AM - 11:30 AM Purpose-Driven Resilience: Building Cruise Tourism Success from Port to People (101 A & B - Level 1)
Speaker: Beverly Nicolson Doty, CEO, Figment Design
10:30 AM - 11:30 AM Coffee Break @ Workshops (101 A & B - Level 1)
12:00 PM - 1:30 PM Private Platinum Member & Cruise Executive Lunch (Sazon - El Distrito San Juan)
12:00 PM - 1:30 PM Lunch (Exhibit Hall A - Level 1)
2:30 PM - 3:30 PM Charting a New Course: AI Solutions for Cruise & Tour Professionals (101 A & B - Level 1)
Speaker: Eric Benedict, Vice President of Training & Development, Access Cruise Inc.
2:30 PM - 4:30 PM Coffee Break @ Workshops (101 A & B - Level 1)
2:30 PM - 5:00 PM Coffee Break @ One-on-One Meeting Rooms
2:30 PM - 5:00 PM One-on-One Meetings - (Level 2 Meeting Rooms 201-207)
4:00 PM - 5:00 PM Beyond Social Media: Building and Evaluating an Effective Communications Plan (101 A & B - Level 1)
Speaker: Bevan Springer, President & CEO, Marketplace Excellence
6:00 PM - 8:00 PM Closing Reception & Dinner - White Party (Sheraton Hotel Poolside - 4th Floor)
FRIDAY, OCTOBER 24
8:00 AM - 12:00 PM Post Conference Tour
9:00 AM - 3:00 PM Exclusive Platinum Member Tour with Lunch
PLEASE NOTE
BADGES: All conference participants must wear their badges at all times during the FCCA Conference. Badges will be required for admission to all social functions, business sessions and to utilize complimentary transportation services.
DRESS CODE: The dress code is Business Casual for Conference sessions and the Opening Ceremony, and Smart Casual for evening functions.
In Puerto Rico, San Juan is just the beginning. Beyond the port of call, a rich, vibrant history awaits as you explore the cobbled streets of Old San Juan or venture farther to discover the ancient stone carvings of El Yunque National Forest. When it comes to deciding your next destination, only Puerto Rico lets you linger longer, explore more, and experience deeply. Forget where you came from. Embrace where you are. Learn more at DiscoverPuertoRico.com/transportation/cruises
NO PASSPORT REQUIRED FOR U.S. CITIZENS
OLD SAN JUAN PORT, SAN JUAN, PUERTO RICO