USEFUL INFORMATION QUICK START GUIDE
• Easily divert calls to your mobile number when away or on holiday
• On net calls: Free
Old copper cabling is no longer used, instead, voice is sent over your fibre internet connection.
• All Mobile Networks: 90c excl. per minute
• Calls to overseas Telkom and mobile numbers are cheaper per minute than on the normal Telkom system
• Move your existing number to Faircom or we can provide a local telephone number for you.
• You can even have more than one phone number if you •choose.Teraco in Rondebosch and Internet Solutions in Bree
• There’s no need to hold on for Telkom... Same-day support service is our promise to you.
• VoIP telephones connected over our Faircom fibre network ensure you experience a reliable connection.
•Street.From these two data centres, we connect to other telecommunication and content providers, as well as the outside world.
KEEP YOUR EXISTING LANDLINE NUMBER
• Voicemail to email facility
VOIP GUIDE
QUALITY CONNECTIVITY GREAT SUPPORT
• Landline local and National: 40c excl. per minute
Using the headset
* You can reject an incoming call by pressing the Reject soft key.
• Press to enter the Placed Calls list, select the desired entry, and press or the Send soft key.
Press to mute the microphone during a call. Press again to un-mute the call.
1. Pick up the handset.
Using the handset
Using the speakerphone Press or the EndCall soft key.
To resume the call, do one of the following
PLACING A CALL
Hang up the handset or press the EndCall soft key.
ALREADY CONNECTED TO VOIP?
Using the handset
2. Enter the number and press the Send soft key.
CALL MUTE
CALL HOLD
1. With the handset on-hook, press
To place a call on hold Press the Hold soft key during an active call.
REDIALENDING A CALL
• If there is more than one call on hold, select the desired call, and press the Resume soft key.
• If there is only one call on hold, press the Resume soft key.
ANSWERING A CALL
Using the speakerphone
2. Enter the number and press the Send soft key.
Using the headset Press the EndCall soft key.
Pick up the handset.
1. With the headset connected, press to activate the headset mode.
2. Enter the number and press the Send soft key.
• Press twice when the phone is idle to dial out the last dialed number.
Using the speakerphone
Press Using the headset Press
Using the handset
Forward, select the desired ring time to wait before forwarding from the After Ring Time field.
CALL FORWARD
To enable call forward
CALL CONFERENCE
2. Enter the number of the second party, and press the Send soft key.
To configure a speed dial key
3. Press or the B Trans soft key.
3. Enter the number you want to forward to. For No Answer
3. Select SpeedDial from the Type field, select the desired line from the Account ID field, enter a label in the Label field, enter the number in the Value field.
CALL TRANSFER
2. Enter the number you want to transfer to, and press the Send soft key.
2. Select the desired forward type.
* You can split the conference call into two individual calls by pressing the Split soft key.
3. Press the Conf soft key again when the second party answers. All parties are now joined in the conference.
SPEED DIAL
To use the speed dial key
4. Press the Save soft key to accept the change.
1. Press the Menu soft key when the phone is idle, and then select Features->Call Forward.
You can transfer a call in the following ways
1. Press or the Trans soft key during a call.
1. Press or the Trans soft key during a call.
Blind Transfer
4. Press the EndCall soft key to disconnect all parties.
2. Enter the number you want to transfer to.
Attended Transfer
1. Press the Menu soft key when the phone is idle, and then select Features->Dsskey.
Press the speed dial key to dial out the preset number.
2. Enter the number you want to transfer to, and press the Send soft key.
Semi-Attended Transfer
1. Press the Conf soft key during an active call. The call is placed on hold.
1. Press or the Trans soft key during a call.
2. Select the desired DSS key, and press the Enter soft key.
3. Press or the Trans soft key when the second party answers.
4. Press the Save soft key to accept the change.
3. Press or the Trans soft key when you hear the ring-back tone.
• Select Add to Blacklist to add the entry to the blacklist.
2. Press the Add soft key to add a contact.
4. Press the Save soft key to accept the change.
1. Press the Dir soft key when the phone is idle, and then select All Contacts.
CALL HISTORY
2. Press or to select the desired contact, press the Option soft key and then select Delete from the prompt list.
If you press the Option soft key, you can also do the following:
3. Edit the contact information.
1. Press the Dir soft key when the phone is idle, and then select All Contacts.
To add a contact
To delete a contact
2. Follow the voice prompts to listen to your voice messages.
3. Enter a unique contact name in the Name field and contact numbers in the corresponding fields.
CONTACT DIRECTORY
• Select Detail to view detailed information about the entry.
1. Press the Dir soft key when the phone is idle, and then select All Contacts.
VOICE MESSAGE
2. Select an entry from the list, you can do the following:
• Select Delete All to delete all entries from the list.
• Press the Send soft key to call the entry.
1. Press the History soft key when the phone is idle, press or to scroll through the list.
2. Press or to select the desired contact, press the Option soft key and then select Detail from the prompt list.
4. Press the Save soft key to accept the change.
To listen to voice messages
• Select Add to Contacts to add the entry to the local directory.
To edit a contact
1. Press or the Connect soft key.
• Press the Delete soft key to delete the entry from the list.
3. Press the OK soft key when the LCD screen prompts “Delete selected item?”.
Message waiting indicator on the idle screen indicates that one or more voice messages are waiting at the message center. The power indicator LED slowly flashes red.
• Don’t share your passwords with other people.
FAQ
• Never trust a link sent to you by someone you don’t know.
• Never trust an email that asks for your personal or account information (called a phishing scam)
It’s the fastest type of internet connection available today! You remember when HD TVs were all the rage? Well, 4K is here to stay and we need fast internet to make the most out of our amazing new displays.
What Are the Benefits of Fibre Internet?
Fibre and WiFi are similar, but not the same. Both fibre optic cables and wireless fidelity are methods of transmitting data. A key difference between the two is that fibre uses light signals to transmit data, where WiFi uses radio waves.
VOLUME ADJUSTMENT
Here are some great websites we thought you would like.
How Fast Is Fibre Internet?
• Change your passwords often.
Is Fibre the Same as WiFi?
www.weather.com - Very user friendly and accurate. There is “ sponsored content “ on this website. This means that a company has paid to advertise on this page. I would recommend not clicking on any of these ads. They seem very interesting at first but ultimately, these advertisements are designed to eventually sell you something.
Press to adjust the volume.
• The smarter scams often contain text warning you against •fraud.Protect Your Personal Information With Strong Passwords
www.pinterest.com - The scrapbooking of the internet. This website is a must visit. Here you will discover recipes, home ideas, and style inspirations.Pinterest is an image sharing and social media service designed to enable saving and discovery of information on the internet using images.
Fibre internet has become synonymous with speed, and for good reason! It is really fast!
INTERNET & WIFI
Why do I need a UPS?
In case of a blackout, the UPS immediately switches over to battery power to provide a continuous power source for up to two hours. Battery life can vary by system and depends on how much power you use. The battery backup gives you time to power down sensitive equipment, servers, or even video game consoles without loss of data or progress.
A UPS, at its most basic, is a battery backup power system that supplies power long enough for equipment to properly shut down when utility power fails. It helps prevent loss of data and minimises the stress a hard shutdown causes on your electronic equipment
021nadiah@faircape.co.za8155700
LOADSHEDDING
What is a UPS?
Merle Youngman
CONTACT FAIRCOM
021merley@faircape.co.za8155700
Nadia Van Heerden
support@faircom.co.za021After-hours:www.faircom.co.za021info@faircom.co.za81557008155870 2022SeptBROCHURE_V1_9VILLAGEVOIP
