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How To change phone number in EXNESS Account
Your phone number plays a vital role in protecting and managing your EXNESS trading account. It’s used for login verification, password resets, and withdrawal confirmation. If you've changed your number, it's crucial to update it as soon as possible to avoid being locked out of your account.
👉 If you're unable to access your account due to an old number, you can create a new EXNESS account here while resolving the issue.
Why It’s Important to Keep Your Phone Number Updated
Your phone number in EXNESS is tied to critical security actions, including:
Two-step authentication (2FA) during login
Resetting passwords or recovery PINs
Confirming withdrawals
Receiving alerts on suspicious login attempts
Without an up-to-date number, you could lose access to your account entirely.
Can You Change Your Phone Number Manually in EXNESS?
EXNESS does not currently allow users to change their registered phone number directly from the dashboard for security reasons. This restriction is meant to prevent unauthorized access and account takeovers.
Instead, you’ll need to follow a secure identity verification process with EXNESS Support.
Step-by-Step Guide: How To Change Phone Number in EXNESS
Step 1: Try Accessing “Security Settings” in Dashboard
Log in to your EXNESS account from the official login page. Navigate to the Security Settings section.
You’ll notice that the phone number field is not editable. This confirms that the change must be done via support.
Step 2: If Locked, Use EXNESS Support to Request Change
Open Live Chat by clicking the chat icon in the bottom-right corner of your Personal Area.
Alternatively, go to the EXNESS contact page and submit a request through the support form.
Step 3: Prepare Verification Documents
EXNESS will ask for identity confirmation to process your request. Prepare:
A clear photo of your ID document (passport, national ID, or driver’s license)
A selfie holding the same ID
Possibly a recent proof of address
Your current account email and old phone number
Step 4: Submit Change Request via Live Chat
In the chat, request a phone number change and provide the following:
Full name on your EXNESS account
Old phone number and the new number
Reason for the change
Attach your verification documents when requested
Support staff may guide you to complete a form or verify live.
Step 5: Confirmation and Processing Time
Once submitted:
The review may take 1 to 24 hours
You’ll receive a confirmation via email
After approval, your new number will replace the old one
You’ll now be able to log in and verify actions with your updated phone number.
Alternative: Register a New Account with New Phone
If the recovery process takes too long or fails, you can choose to:
Open a brand new EXNESS account with your updated number.
Re-verify your identity and deposit funds.
Trade as usual, but note that trading history won’t transfer.
👉 You can register a new account instantly here
Security Tips After Changing Your Phone Number
Enable Two-Factor Authentication (2FA) with Google Authenticator.
Update your recovery email if necessary.
Avoid sharing your number linked to EXNESS online.
Store a backup copy of your recovery codes securely.
These measures help protect your funds and prevent unauthorized access.
Frequently Asked Questions (FAQs)
1. Can I change my EXNESS phone number from the dashboard?
No. You must request it through EXNESS Live Chat or submit a support request.
2. How long does it take to update the phone number?
Usually between 1 to 24 hours, depending on verification.
3. Will I lose my trading data after updating the number?
No. Your account data, history, and funds remain intact.
4. Can I skip verification for this request?
No. EXNESS requires identity proof for all sensitive changes.
5. Can I use the same number on two accounts?
Each phone number can be linked to only one profile at a time.
6. What if I no longer have access to my old number?
Mention this during your support request—they will use alternate methods to verify your identity.
Conclusion
Changing your phone number in EXNESS is a secure process that ensures your account stays protected. While you can’t update it manually, EXNESS makes it possible through a quick identity verification process.
👉 Need to start fresh while waiting? Open a new EXNESS account now and continue trading with your new number.
See more:
How To change demo Account to real Account in EXNESS
