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THE NO.1 MAGAZINE

FOR SPA AND WELLNESS

Issue 73 | December/January 2020 | www.europeanspamagazine.com

PARISIAN SPECIAL

Inside the luxury flagship spas of leading French brands

EXPERT SOFTWARE

How management suites can improve efficiency and profit

SPARKLING TIMES

Royal Champagne Hotel & Spa, France is in a bubble of its own

THE THREE GRACES

An elite spa and fitness offering at Grantley Hall, UK


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Welcome I SS U E 73 | D E C EM BER /JA NUA RY 2020

Celebrating your success

N

ow is the time to toast an incredible year for the spa industry before moving into 2020, so in this issue we start the celebrations at Grantley Hall in Yorkshire, UK, which has made a lavish investment in its Three Graces Spa and ELITE performance centre (p36). We also head to the effervescent Royal Champagne Hotel & Spa in France to find out how it attracts wine and wellness lovers from around the world (p82). Elsewhere, for our cover story we meet the leaders of six exceptional flagship day spas in Paris to discover how new demand for advanced beauty and wellbeing has reached the capital (p46). The European Spa team has also been out and about to bring you the latest news from three key industry events we have been proud to support since their inception. Spa consultant and journalist Lisa Starr brings the latest thought leadership from the Global Wellness Summit in Singapore (p28), while Mark Smith provides wisdom from SpaFest in Cornwall, UK (p71) as well as highlights from SpaLife UK that reflect a booming industry (p42). As ever, we have had our fingers on the pulse of the spa and wellness sector throughout this year, and my own observation is that there are challenges ahead if businesses are to keep up with increased consumer demand and expectation. Spas must also think harder about looking after the wellbeing of their teams if they are to recruit and retain the best people and win the war for talent. At Spa Life, Google and Treatwell revealed that ‘spa’ featured in 100 million searches in the UK alone last year, a figure they predict is set to grow by 14% in 2020. They also reported that UK consumers make six million visits to spas every year and that the average spa booking is four times the value of the average salon booking. This all bodes very well, and if spas can get smarter with digital channels, more authentic in their wellness messaging and better at attracting new talent, the sky’s the limit for their success. We wish all our readers a happy and peaceful Christmas and hope you have time to celebrate, relax and recharge with your families and friends, ready for the opportunities that 2020 is sure to bring. Sarah Camilleri Publisher & founding editor

The Team Publisher & founding editor Sarah Camilleri +44 (0) 115 950 4748 sarah.camilleri@spapublishing.com

Contributing editor Sarah Todd +44 (0) 115 950 4748 sarah.todd@spapublishing.com

Sales and brand development Lucy Brialey +44 (0) 115 950 4748 lucy.brialey@spapublishing.com

Art director Richard Page +44 (0) 7917 646495 richard@spapublishing.com

Contributing editor Mark Smith +44 (0) 7956 658261 mark.smith@spapublishing.com

Subscriptions manager Angela Sharpe +44 (0) 1353 772173 subscribe@spapublishing.com

Production editor David Fagan +44 (0) 115 950 4748 david.fagan@spapublishing.com

Contributors Lisa Starr Frankie Ward Laura Shallcross

Accounts manager Julie Jones +44 (0) 115 950 4748 accounts@spapublishing.com

Office address: European Spa magazine, Spa Publishing Ltd, Halifax House, Halifax Place, Nottingham, NG1 1QN, UK. Online & social media: www.europeanspamagazine.com

8

@eurospamag

/europeanspamagazine

eurospamag

The No.1 business magazine for spa and wellness professionals. Published six times a year by Spa Publishing Ltd, European Spa is an independent, intelligent business title specifically for spa decision makers shaping the wellness market throughout the UK, Europe and beyond. European Spa is printed by Buxton Press on paper sourced from FSC-certified forests.

Spa Publishing Ltd is registered in England. Company No. 6293825

www.europeanspamagazine.com


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Contents I SS U E 73 | D E C EM BER -JA NUA RY 2020

Business 17 INDUSTRY NEWS

46

The latest business developments, including a c1.2 million ecological spa set to open in a Finnish natural park, and a new partnership between Grand Resort Bad Ragaz and Clinics of Valens

28 GLOBAL WELLNESS SUMMIT 2019

 We report back from Singapore on a diverse agenda that positioned an evolving spa sector at the heart of hotel and resort finance decisions

42 SPA LIFE INTERNATIONAL, UK, 2019

The event’s 10th edition was once again packed with meetings, seminars, and opportunities for delegates to learn how to monetise their wellness offering

70 SPAFEST 2019

Attendees on the UK’s Cornish coast enjoyed an eclectic schedule under the banner ‘People, planet, health’ in aid of the Made For Life Foundation

28

106 IN CONVERSATION WITH...

EMMA DARBY, RESENSE The 25-year industry veteran talks about her professional inspirations, the need to strike a healthy work/life balance and why family is so important

80

Wellness 75 WELLNESS

 Our round up of recent developments in the world of wellness takes in the debut of Blue Zones Retreats at Borgo Egnazia in Italy and the prospect of ‘growing a new body’ at Six Senses Douro Valley, Portugal

Expert Guide 90 MANAGEMENT SOFTWARE

80 FREYJA HANSTEIN:

WHOLESOME WORLD  The resilient entrepreneur reveals how her experience of cancer led her to create a comprehensive wellness app that would benefit everyone regardless of their state of health

12

61

Invaluable advice on how to improve the efficiency, profitability and guest experience of your spa business, from experts including Book4Time, Premier Software, EZ-Runner, Mindbody, Phorest and Treatwell


Contents I SS U E 73 | D E C EM BER -JA NUA RY 2020

Spas 36 THREE GRACES SPA,

36

GRANTLEY HALL, UK An exclusive report from the £70 million project with a spa and fitness offering that aims to provide day guests and corporate clients with ‘five-star’ wellness

46 PARISIAN SPECIAL

Inside six of the French capital’s flagship spas by the country’s leading skincare brands, including Guerlain, Biologique Recherche, Sothys, Phytomer, Thémaé and Thalgo

82 ROYAL CHAMPAGNE

HOTEL & SPA, FRANCE Personalised spa services are a vital draw at this stunning property, recently named the best hotel in France in the Condé Nast Traveler Reader’s Choice Awards 2019

99

82

Menu 61 MENU

The most innovative new product and treatment launches, including two new multi-tasking skincare products for men from Skin Regimen, an Ultra Relaxing Facial Treatment from Clarins and Natura Bissé’s anti-ageing Inhibit V Neck Bar

Design

99 STYLE

Renew your subscription today... Published six times a year and packed with quality coverage to inform and inspire, European Spa will keep you up to speed with the latest industry developments and news. To subscribe visit: www.europeanspamagazine.com/subscribe

 We shine a light on the latest spa furnishings, technology, equipment and uniforms, including Studio Apostoli’s new design for the spa at Hotel Terme Formentin, Italy

email: subscribe@spapublishing.com Annual subscription rates (six issues): UK: £65 EU: £85 Rest of world: £110

On the cover: Paris Special: A therapist hygienically draws P50 Lotion from a vial before manually applying it to her client’s skin at Ambassade Biologique Recherche, Paris. (Photo by Steven Herteleer)

European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of going to print, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd

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News

GLOBAL DEVELOPMENTS

APPOINTMENTS

INVESTMENT

EVENTS

EDITED BY SARAH TODD

€1.2 million Finnish ecological spa to open in ‘clean-air’ zone Arctic Elements Lakeside Spa uses entirely renewable electricity and aims to bring cultural and socio-economic benefits to the region FINLAND: A €1.2 million (£1.03 million) Arctic Elements Lakeside Spa is set to open in December 2019, in Muonio, on the shore of Finland’s Lake Jeris. The 80-guest capacity spa is situated next to the Pallas-Yllästunturi National Park, which is said by the World Health Organisation to have the cleanest air in the world for an inhabited area. Set against the striking backdrop of frozen lake waters, dark pine trees and thick snow, the spa will be accessible to guests staying at the Hotel Jeris and has been designed by Risto Vuolle-Apiala based on a design concept by Antti Pietikäinen, with interior architecture from Promakers. With a strong ecological focus, the new spa is said to be the first of its kind in Finland to use entirely renewable electrical power taken from wind, water and solar sources. It will also use geothermal heating from Lake Jeris, enhanced by extracting heat from used shower water, which will be collected from a nearby natural spring. With a concept based around Finnish folk

www.europeanspamagazine.com

tales, the spa’s Arctic Sauna World will offer five different saunas, including a two-storey, private Repo sauna with 180° views of the Northern Lights skies, created by designer Paolo Caravello. Each of the saunas, named after mythological Finnish Gods and Goddesses, will represent elements found in traditional shamanic rituals. The Tapio (Earth) sauna has a mystical Lapland design created from wood, tiles and natural stones, and will be split into four areas with individual electric stoves providing different types of heat.

“Our experiential wellness service is built around the concept of the four elements of nature and includes Finnish mythology.” Niina Pietikäinen CEO, Harriniva Hotels and Safaris

Spa treatments will use natural ingredients and include a Wilderness Wellbeing Signature therapy as well as restorative massages and ‘DIY’ packages, including Sauna Honey Face Masks. Experience showers, relaxation areas and a revitalising external ice hole swimming area will also be available. “The Arctic Elements Lakeside Spa will bring socio-economic benefits for the area in different ways,” said Niina Pietikäinen, CEO of owner Harriniva Hotels and Safaris. “Our experiential wellness service incorporates Finnish mythology, which will bring awareness to the unique nature of the area and the cultural heritage. “It is also a big investment towards year-round services in the area that we hope will increase the number of permanent jobs. The economic benefits from the Arctic Sauna World investment alone are expected to be €1m in the first three years and naturally, this will multiply and bring positive effects for the whole area.” www.harriniva.fi | www.theaurorazone.com

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Business News & industry developments

Grand Resort Bad Ragaz links with Clinics of Valens SWITZERLAND: Medical health resort Grand Resort Bad Ragaz is to enter into a new partnership with leading Swiss rehabilitation centre Clinics of Valens. Beginning in January 2020, the partnership will draw on the two properties’ different areas of expertise to offer what they believe will be a world-leading proposition, providing some of the best clinical competence in neurological, internal-oncological and musculoskeletal rehabilitation in a luxurious Swiss Alps setting. ‘Clinic Bad Ragaz – Medical partner Clinics of Valens’ will be led by a trio of chief physicians: Dr Christian Schlegel, an expert in musculoskeletal rehabilitation; Dr Clemens Sieber, an internal-oncological rehabilitation specialist; and neurological rehabilitation expert Dr Serafin Beer. Grand Resort Bad Ragaz features a 6,050sqm spa with facilities including a Swarovski crystal steam room. Its refurbished medical centre is home to over 100 staff, including specialist doctors and consultants. The public natural thermal bath Tamina Therme further enhances its famous offering. Earlier this year, the resort’s Grand Hôtel Quellenhof reopened following an extensive refurbishment costing over £35m (€40.9m) in time for the hotel’s 150th anniversary. The Clinics of Valens specialises in the treatment of patients with functional impairments of the musculoskeletal and nervous systems.

Each year, around 3,500 patients receive holistic rehabilitation and the property offers neurological, rheumatological, internal and orthopaedic rehabilitation, as well as pneumological, oncological and geriatric rehabilitation. In a statement, Patrick Vogler (left in picture), CEO of Grand Resort Bad Ragaz, and Dr. Till Hornung (right), CEO of Clinics of Valens, said: “This collaboration allows us to develop existing services further and launch a unique premium service, without needing to increase our capacity.” www.resortragaz.ch | www.kliniken-valens.ch

Elemis announces Almarose partnership across 17 properties UK: Luxury professional skincare brand Elemis is operating in partnership with Almarose Hotels & Resorts to provide its products and treatments to 17 Almarose Spa Hotel locations in the UK. Since October 2019, guests of Almarose Hotel & Resort have been introduced to bespoke Elemis treatment packages as well as the results-driven facial treatment Elemis BIOTEC. The 17 Almarose Spa Hotel locations will include Chesford Grange Hotel and Stratford Manor Hotel in Warwickshire; Oulton Hall in West Yorkshire and Nottingham Belfry Hotel, Nottinghamshire. “We have long admired Almarose at Elemis and are thrilled to be launching as the sole provider of treatments and product into the spas of 17 of their stunning resorts,” said Elemis’ sales director Harrison Gregory. “We will enjoy working with the Almarose teams to deliver a luxury spa experience to guests.” Dave Heap, Almarose director of leisure and spa, added: “We are currently in the middle of a very exciting time for our business, with the Elemis partnership aligning perfectly as we continue to invest in our spa product. “We couldn’t be more pleased with the knowledge and support that we’ve already seen from the Elemis team.” www.elemis.com | www.almarose.co.uk

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Above from left: Slaley Hall, Northumberland; Telford Hotel & Golf Resort, Shropshire

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Business News & industry developments

Irish Spa Association celebrates inaugural event IRELAND: The debut Irish Spa Association (ISA) business forum took place in October at the Cliff at Lyons spa hotel in County Kildare. Created to help advance the Irish spa industry by promoting the value of the spa experience, the ISA also provides educational resources, networking opportunities and a platform to guide the future of spa businesses in Ireland. Guests represented a range of properties, including Galgorm Resort in Ballymena; Ashford Castle in County Mayo; The K Club in County Kildare; and The Merrion Hotel in Dublin. Speaking at the event, ISA co-founder Peigin Crowley said: “The wellness economy is a $4.2 trillion global industry. Spa and wellness has become a major force in Ireland and around the world, yet growth has been largely a private sector phenomenon and off the radar of most government leaders, public representatives and economic developers.” Co-founder Anita Murray added: “Our potential to fuel regional development and economic growth at all levels, locally and internationally, and the opportunities that creates, can no longer be neglected. Support for the event has been overwhelming and, judging by the passion and the enthusiasm in this room, we are going to positively impact great changes across the spa and wellness landscape in Ireland.” www.irishspaassociation.ie

SHA Wellness Clinic to expand portfolio into Mexico and beyond SPAIN/MEXICO: Leading Spanish integrative wellness resort SHA Wellness Clinic is to open two new properties in the next three years. First will be SHA Mexico in Playa Mujeres, which is scheduled to open in 2021 as a strategic location to serve both the North and Latin American markets. Situated in the state of Quintana Roo, near to Cancun’s International Airport, the property will be designed by architectural studio Sordo Madaleno with interiors by Alejandro Escudero and landscaping by Maat Handasa. The building, which will be surrounded by gardens, will have 100 suites and private residences, all with sea views. Natural construction materials will mostly be used and SHA will minimise its environmental impact further by using renewable energy sources. Mexican ceramics, marble wicker and native fabrics will be used with a luxury finish that respects the overall aesthetic. “We wanted more and more people to benefit from our philosophy of integrative health and wellbeing,” said Alejandro Bataller, vice-president of the SHA Wellness Clinic. “For years, we travelled to dozens of locations in search of the perfect nature, warm weather, and accessibility to replicate SHA. Finally, we found a virgin paradise in the north of the Riviera Maya, facing Isla Mujeres, where SHA will integrate with the generous flora and fauna of the area. In addition, in front of its beaches is located the most important coral reef in the northern hemisphere, which was another factor that was ideal for us to choose this site.” The location of the second new SHA site is expected to be announced by the end of 2019. www.shawellnessclinic.com

www.europeanspamagazine.com

19


Business News & industry developments

Chiva-Som reveals Zulal Wellness Resort

Appointments MacCormick joins The Grove spa

Kirsty MacCormick

UK: Luxury resort hotel The Grove, in Hertfordshire, has appointed Kirsty MacCormick as director of its Sequoia spa. MacCormick has more than 25 years’ experience in the spa industry, including working with the Mandarin Oriental Hotel Group and developing her own business, The Nail Yard, in Edinburgh. www.thegrove.co.uk

Walton to develop Temple Spa business

QATAR: Wellness resort brand Chiva-Som has been appointed by leading Qatari developer Msheireb Properties to operate and manage a new wellness destination resort in Qatar from 2020. Tipped to be the largest such destination in the country, the full-immersion resort is also set to become a global hub of expertise in Traditional Arabic Integrative Medicine. Spanning 280,000sqm, Zulal Wellness Resort will encompass a family wellness offering alongside adult-only programming. A specially developed menu of healthy Arabic and Mediterranean cuisine will be offered and the resort will operate sustainably by following environmentally-friendly practices. The resort in Khasooma, a private coastal location

around an hour’s drive from Doha, will be a brand new type of undertaking by Chiva-Som, whose chairman and CEO Krip Rojanastien said: “This is the first time we have embarked on a management and operating contract since the opening of our resort in Hua Hin in 1995. “We are excited and proud to have created something completely new with Zulal Wellness Resort, which is the first in the world to showcase Traditional Arabic Integrative Medicine. It will retain the Chiva-Som DNA at every touchpoint. The ability to serve families in particular offers guests great flexibility, and we hope it will inspire wellness for a new generation.” www.chivasom.com | www.msheireb.com

Anne-Marie Walton

UK: Luxury skincare brand Temple Spa has appointed Anne-Marie Walton as business development manager. With a proven track record in corporate account management, Walton said: “Temple Spa has achieved great growth in the UK and in international markets and I will be supporting this further.” www.templespa.com

Mandarin Oriental welcomes Pagan

Jamie Pagan

UK: Jamie Pagan has joined The Spa at Mandarin Oriental, London as director of spa and wellness. Pagan’s extensive experience also includes five years with ESPA, prior to which he was instrumental in launching the newly designed Spa at Gleneagles by ESPA. www.mandarinoriental.com

Bastien Gonzalez opens Portuguese Pedi:Mani:Cure Studio PORTUGAL: French podiatrist Bastien Gonzalez has opened his first Pedi:Mani:Cure Studio in Portugal at the luxurious Corinthia Lisbon (pictured right). The studio, which welcomed its first clients in October, is managed by Laurine Boulard, who joins from the Pedi:Mani:Cure Studio at The Datai Langkawi in Malaysia. Like all the brand’s studio managers, Boulard is a fully qualified podiatrist who has been personally trained by Gonzalez to guarantee the quality of the treatments. The Lisbon property offers a wide range of signature treatments, Bastien Gonzalez including the Bastien Pedicure – a full nail treatment complemented by a relaxing massage to relieve leg tension, discomfort and heaviness – as well as the Bastien Duo, a unique treatment method which combines the skills of a podiatrist and a professional manicurist. Speaking exclusively to European Spa about the new Lisbon studio, Gonzalez said: “The uniqueness of my concept lies in the fusion of holistic wellbeing and natural beauty. We highlight the importance of perfecting nail beauty through traditional polishing techniques to achieve remarkable brilliance and shine, and to avoid the use of polishes and gels. By combining medical care, natural aesthetics and therapeutic massage, the studio will set a new standard for hand, foot and nail beauty in Lisbon.” Bastien Gonzalez has further openings planned including new Pedi:Mani:Cure Studios at the Anantara Kalutara Resort in Sri Lanka, to launch this year, and at the Grand Lisboa Palace in Macau in 2020. www.bastiengonzalez.com

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Business News & industry developments

News in brief Two Swiss institutions form new partnership

Tauern Spa completes a panoramic expansion

SWITZERLAND: Kulm Hotel St. Moritz and luxury skincare brand Valmont Group have partnered to launch Valmont treatments and products at the Kulm Spa. Valmont will showcase a selection of its professional treatments and has also created an exclusive facial called ‘Escape to the Summit’, which will only be available at the Kulm Spa, St. Moritz. www.kulm.com www.lamaisonvalmont.com

The Aleksandrowicz System makes its debut GLOBAL: Massage expert Beata Aleksandrowicz has launched the Aleksandrowicz System, following the closure of Pure Massage Spa Training Method, of which she was co-founder. The new business will provide therapists with the tools to enable them to offer high quality treatments and will combine different bodywork modalities. www.beata.website

Mandarin Oriental Hotel Group announces Swiss property launch SWITZERLAND: Mandarin Oriental Hotel Group is to manage and re-brand an existing hotel on Lake Lucerne in Switzerland. The property, which is currently undergoing an extensive renovation, will reopen as Mandarin Oriental Palace, Luzern, at the end of 2020. The multi-million dollar renovation will include the restyling of all guestrooms and suites as well as the hotel’s spa and fitness space. www.mandarinoriental.com

AUSTRIA: The Tauern Spa resort at the foot of the Kitzsteinhorn in the Zell am See region has extended its wellness and accommodation offering. The property’s existing accommodation has been extended northwards and north-eastwards to offer an additional 52 bedrooms and suites on four levels. The extension’s architecture has been designed sympathetically to the surrounding landscape, with an organic shape and a ‘green’ roof. Part of the Vamed Vitality World health resort group, Tauern Spa is home to a 20,000sqm water and sauna world and benefits from a stunning location in the heart of the

Hohe Tauern National Park. The panoramic spa, which already had a glass Skylinepool, now has a new glass Panoramapool. Designed by Udo Schuster of Skyline Architects’, the pool enables spa guests to enjoy unique views of the Kitzsteinhorn and Hohe Tauern mountains. A new Gletscherblick Sauna has also been added to the spa facilities, as well as a spacious Bergkristall Sauna in the outdoor area. A wide range of family-orientated wellness facilities will also be available in the form of the Kidstein children’s spa, an indoor and outdoor water adventure experience. www.tauernspakaprun.com | www.skyline-architekten.at

Corinthia Palace prepares Athenaeum Spa

Spa Life 2020 dates for Ireland and Germany Spa Life International has confirmed the first two dates for its 2020 events in Ireland and Germany. Taking place at the Galgorm Resort & Spa in Co. Antrim on May 18-20, Spa Life International Convention Ireland will be supported by Tourism Northern Ireland and will include a convention; exposure to new product innovations and quality management education. The German event will take place at Das Weitblick resort in the Allgäu region on June 22-24, and will include a Gala Dinner and the Spa Star Awards ceremony. www.spa-life.international

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MALTA: The Corinthia Palace Hotel is to unveil its new Athenaeum Spa in early 2020. Located next to the San Anton Palace, the hotel was established more than 50 years ago and the new spa will mark the final phase of a significant refurbishment of the property. Created by interior designers Goddard Littlefair and inspired by its Mediterranean Paula Perkins surroundings, the spa will be located in the gardens of the hotel’s pool area. Designed to evoke a sense of calm and serenity, the spa will be flooded with light and natural materials such as stone will contrast with polished marble, with greenery intended to

bring the beauty of the outdoors inside. Leading skincare brand ESPA will provide a range of luxury products and treatments, while facilities will include seven treatment rooms, a relaxation lounge and a thermal area comprising a vitality pool, a sauna, a steamroom and experience showers. Heated beds will look out onto a ‘secret garden’ planted with citrus, herbs and lavender. Paula Perkins Spa Consultancy has been supporting the development of the spa concept and will oversee the post-opening stages. Perkins said: “It is a great pleasure to be involved in this delightful project in the birthplace of the Corinthia brand, which has been inspired by the relaxed charm of the Mediterranean and will evoke a sense of calm and serenity in its guests.” www.corinthia.com

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Business News & industry developments

Image: Sim Canetty-Clarke

Spa Vision develops duo of spas

SCOTLAND: Wellness consultancy Spa Vision has successfully concluded work on two new spa developments, including a new spa for The Fife Arms in the historic Scottish village of Braemar. Located in the stunning Cairngorms National Park, the hotel’s new Albamhor Spa has been created with a sumptuous and relaxed aesthetic. Spa Vision worked with interior designers at Russell Sage Studio, and designed, supplied and installed the spa’s sauna experience (pictured above) as well as the treatment beds and associated equipment. Another six-month project took place at

The Alchemist Spa at The Woolacombe Bay Hotel in Devon, where Spa Vision facilitated the design, installation and supply of the spa’s new rasul experience. The team also sourced and supplied four Living Earth Crafts Kensington Studio treatment beds and one Gharieni SPL soft treatment bed. “Working closely with the hotel owner and her team on this project enabled us to offer a broad spectrum of expertise and support across a number of key areas to optimise the final result,” said Spa Vision director Colin Cameron www.spavision.com

[comfort zone] strengthens senior leadership team GLOBAL: Professional skincare brand [comfort zone] has strengthened its leadership team with two appointments. Hervé Bouvier has become global brand director, bringing more than 25 years of experience in the cosmetics industry throughout Europe and Asia. Bouvier’s primary focus will be to reinforce the identity and growth of [comfort zone] and Skin Regimen, the two skincare brands of Davines, on a Hervé Bouvier global level. “I’m very excited to join the successful Davines Group with its strong family values and a fantastic, sustainable office in Parma,” said Bouvier. “In particular, the beautiful professional brands [comfort zone] and Skin Regimen both have huge potential.” Tracy Brasenell has become the UK country manager for [comfort zone] and Skin Regimen. She will be responsible for developing sales growth and Tracy Brasenell reinforcing the visibility of both brands in conjunction with the marketing team. Brasenell said: “I am delighted to join the Davines Group with its inspirational focus on spa and sustainability. This is a very exciting time in the spa market to refocus on the treatment needs and expectations of our guests, and also the ethical and commercial way in which we do this. Heading up our UK business and working with exceptional spas, I’m inspired every day to do the best for our clients, partners and the environment.” www.comfortzone.it

New partnerships aim to boost growth for Biologique Recherche FRANCE: Luxury professional skincare brand Biologique Recherche has formed a new alliance to accelerate its strategic expansion into new wellness destinations around the world. Co-presidents Pierre-Louis Delapalme and Rupert Schmid, and head of creation Phillipe Allouche, the son of the company’s founders, have brought on board three leading European family offices – businesses that are wholly-owned by a family and mainly managed by one or more of their members. They will become long-term strategic partners and are joined by Peter Brabeck-Letmathe, who will be the non-executive chairman of Biologique Recherche’s board of directors. Speaking about the new alliance, Delapalme and Schmid, who will continue in their roles, said: “We are proud that our company has attracted such a great team of successful entrepreneurs to support us in achieving our ambitions to further elevate our position in the luxury skincare and wellness market. We are a client-centric business and organisation, thus making our decision to partner with family-led partners an integral part of our future.” Brabeck-Letmathe added: “I’m delighted to help our two co-presidents accelerate international expansion while reinvesting in the team, R&D and product innovation. It is our intention to establish Biologique Recherche as a global leader on the top tier of the professional dermatological wellness market.” The alliance was advised by Credit Suisse under the leadership of family office expert Alexandra Dhavernas von Elverfeldt. www.biologique-recherche.com

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Pierre-Louis Delapalme and Rupert Schmid

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Business News & industry developments

SpaFest heads north to Scotland for 2020

Diary dates CONFERENCE SPOTLIGHT Beauty Düsseldorf

March 6-8, 2020 Düsseldorf Exhibition Centre, Germany With more than 1,500 exhibitors and 50,000 attendees from 32 countries, Beauty Düsseldorf provides an international showcase for innovations and education, spanning sectors from spas and cosmetics to nails and wellbeing. www.beauty.de

SCOTLAND: In a change of location from the Cornish coast of England to North Berwick, Scotland, the fourth annual SpaFest event is to be held at Archerfield House near Edinburgh. Set to take place from September 28 to October 1, SpaFest 2020 will focus on providing attendees with a meaningful, educational and inspirational experience, deliberately avoiding many elements of the more conventional event format. “Previous events have attracted delegates from across the hospitality, spa and fitness industries, and the 2020 event is shaping up to be the best yet,” said founder and organiser Amanda Winwood. “SpaFest offers attendees

the opportunity to be in an environment where we strip away the layers of formality and encourage delegates to be an active participant and learn as an individual about what’s going on on a broader scale. “We help people to take time out, get to know each other and have great conversations in a relaxed and authentic environment, calling delegates to lead change from the front.” All profits from the event will go to the Made for Life Foundation charity, which provides ongoing support for those going through cancer. To book, email: spafest@madeforlifeorganics.com or call +44 (0)1326 221777 | www.madeforlife.org

World Spa & Wellness Convention

March 29-30, 2020 ExCel, London, UK This popular networking event and trade show delivers a dedicated two-day programme of speakers. The convention’s speaker line-up is designed to help senior management of hotels and spas improve their skills and talents in order to grow their businesses. www.worldspawellness.com

Sandy Fuhr is appointed CIDESCO board president GLOBAL: Three new appointments have been made to the CIDESCO board. Previously the PR board member, Sandy Fuhr has been elected president, taking over from Anna-Cari Gund who held the post for the past seven years. Laura Grazioli has become sales and marketing director, while Gerard Gordon was appointed to the new position of Sandy Fuhr executive director. The founder of Sandy Roy Beauty Therapy Institute in South Africa, Fuhr has been a global practitioner and campaigner for standards in the beauty and spa industry for over 30 years. She said: “Becoming president of CIDESCO International is an honour and a privilege. I couldn’t be more proud to be part of such an inspirational organisation.” In related news, an exclusive new CIDESCO Training Salon will launch in 2020. Offering a range of quality education, the salon will be located at CIDESCO’s head office in Zurich, Switzerland and will also offer a platform for CIDESCO to produce educational webinars for its members. Its development was sponsored by a range of industry suppliers including Florence Roby, Ionto-Comed, Lemi, Babor and Repêchage. www.cidesco.com

Share your appointments, announcements, launches and diary dates with Sarah Todd by calling +44 (0)115 950 4748 or email sarah.todd@spapublishing.com

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COSMOPROF

March 12-16 2020 Fair District, Bologna, Italy A leading global event for the beauty sector that is attended by over 265,000 professionals, Cosmoprof is split into the three core areas of CosmoPack; Cosmo Perfumery & Cosmetics; and Cosmo Hair & Nail & Beauty Salon. The 2020 event will have a special focus on major trends, technological innovations and treatments that will impact on the beauty sector over the next 10 years. www.cosmoprof.com

SPATEC Europe

May 13-16, 2020 Anantara Vilamoura Algarve Resort, Portugal SPATEC EU welcomes over 150 influential decision-makers from across Europe’s spa, beauty and wellness industries. Over three business days, around 1,000 networking and one-to-one meetings will take place between operators of medium-to-large hotel resort, destination, medical, athletic and day spas with domestic and international suppliers. www.spateceu.com

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SPATEC 20 Europe

13-16 May 2020 | Anantara Vilamoura Algarve Resort | Algarve, Portugal

The journey to wellness begins with SPATEC Europe The one-to-one networking event of choice for spa operators and suppliers At SPATEC Europe, our well-balanced three day networking programme allows you to connect with key decision makers from the spa industry through a series of pre-scheduled one-to-one appointments, as well as during our less formal networking activities – and in luxurious 5 star surroundings too!

Sign up to join us today!

For more information contact Stephen Pace-Bonello, Event Director spacebonello@questex.com Tel +356 9945 8305 www.spateceu.com

@SPATECEvents

@SPATEC Events


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Let the sea empower your beauty


Business Global Wellness Summit 2019

Singapore swing Delegates at the Global Wellness Summit in Singapore learned of the possibilities for a vibrant spa industry now that wellness has moved into the mainstream R EP OR T BY L I S A S TA R R

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or the first time since 2013, international wellness leaders gathered in Asia for the annual Global Wellness Summit (GWS), with executives from the hospitality and spa sectors joined by economists, academics, scientists, architects, retailers and real-estate developers for the event’s 13th edition at Grand Hyatt Singapore. The 568-strong delegation from 44 countries, over half of whom were first-time attendees, was welcomed by GWS founder and CEO Susie Ellis along with Hyatt APAC group president David Udell and a parade of dancing Chinese dragons. Ellis’ opening keynote, ‘Wellness is a global force, what’s next?’, detailed business transactions in the wellness space over the last year, from Goop’s $250 million (£193 million/ e226 million) to Peloton’s $8.1 billion. The word ‘wellness’ is on everyone’s lips, but with that has come increased scrutiny from watchdogs and ‘wellness bashers’. Ellis advised that spa businesses should ensure they are providing services targeted at all economic groups, to become more informed about the science and technology behind what they are offering, and to provide wellness for workers as well as clients. Entertaining the audience, Asia-based Summit co-hosts Cathy Feliciano-Chon, founder of CatchOn, and Yoriko Soma, CEO of Conceptasia then extended the host’s welcome to the ‘Asian century’.

Diversity of content As the growth in all things wellness continues and diversifies, the topic has moved well beyond spa and is now attracting the attention of a variety of industry silos, resulting in a broad range of Summit content, some of which was less directly related to spa and hospitality. As well as presenters from traditional

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“Spas have moved from being a small part of a hotel or resort’s thinking and revenue to becoming, in many cases, the most important element.” Susie Ellis Founder and CEO, Global Wellness Summit

wellness industries, many this year were from the worlds of healthcare, technology, finance, philanthropy and fashion, with each day also offering breakout sessions, enabling attendees to focus on topics that were of most use to the development of their businesses. One of the most eagerly awaited components of the Summit is always the unveiling of data from the Global Wellness Institute (GWI), and this year did not disappoint. A team led by senior research fellows Ophelia Yeung and Katherine Johnston discussed ‘Move To Be Well,’ a report examining the $828 billion global physical activity sector – a six-segment market, including fitness; sports and active

recreation; mindful movement; apparel and footwear; and fitness technology. This expanded category from the fitness and mind-body market, formerly valued at $595 billion by the GWI, is part of the current $4.5 trillion wellness economy, which is still in growth mode. Johnston and Yeung noted that around the world plenty of people live long, healthy lives without using gym facilities. Emphasising that exercise does not have to be taken in an organised way that requires financial investment, they recognised that walking, cycling to work, casual sports, gardening and even routine tasks at home all qualify as physically activity. Therefore, the researchers replaced the title of the fitness bubble with that of ‘physical activity.’ Yeung pointed out that the World Health Organisation’s definition of physical activity doesn’t even contain the word ‘exercise’. However, a very broad range of action does fall under that banner and as people in developed countries are provided with more ways to avoid leaving their houses, so the need to bring awareness to all forms of activity grows.

Enabling activity The GWI researchers further reported that 30% of the world’s population is not physically active, with many adults citing limiting physical or health conditions rather than a lack of funds. However, technology can act as an aid to motivation and an enabler connecting like-minded communities. Also, urban planning 1. A gathering of the 2019 Summit’s sponsors 2. Hyatt’s Mia Kyricos receives the Woman in Wellness award from ResortSuite’s Frank Pitsikalis 3. Finn Partners’ Tom Jones takes part in a panel on wellness in the media 4. Professor Gerry Bodeker receives an award for his work in improving mental wellness 5. Panel moderator Patricia Dwyer 6. Revellers dance the night away at an evening event 7. Wellness pioneer Susan Harmsworth, MBE discusses beauty, science and technology

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Business Global Wellness Summit 2019 improvements such as bike lanes and walking paths open up further routes to activity. The notion of ‘silver fitness’ was also highlighted as options are becoming more welcoming and inclusive for seniors. The opportunity to be physically active should be treated as a basic right for everyone, and this may provide an opportunity for spas to expand on what they are already offering. Fitness is moving beyond weight-lifting and aerobic classes into different group activities that can be incorporated regardless of a spa’s specific facilities. From mindful movement and group gatherings to expanded opportunities for the retail of both apparel and equipment, spas can adjust their offers to take advantage of this burgeoning market.

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Wellness hotels A panel led by Six Senses’ CEO Neil Jacobs explored the question ‘What’s the status of wellness in hotels? Taking part were Mia Kyricos, senior vice-president of wellbeing at Hyatt; Mike Fulkerson, brand and marketing vice-president at Marriott Asia; Lanserhof CEO Nils Behrens; Mori Trust CEO Miwako Date; Allen Law, CEO of Park Hotel Group; and Lefay Resort & SPA’s managing director, Alcide Leali. Takeaways included that most hotel guests today want a wellness-orintated experience of some kind, whether it is through the availability of filtered water, fitness rooms, hypoallergenic sheets or healthy dining options. Larger companies can deliver such components across their brand, but smaller boutique locations often gain more success from offering individualised attention. What was common among all participants was a renewed focus on workplace wellness thanks to the idea that cared-for team members will, in turn, take better care of guests. Kyricos discussed the new pillars she has created for Hyatt’s 700,000 associates – Feel, Fuel and Function – which form the basis for their personal activities.

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Writing your destiny ‘Wellness in the media: facts, fads and the future’ provided a spirited discussion of how wellness is handled in the media today, with moderator Sean Fitzpatrick, managing director of Tatler Asia, and panelists including writer Elaine Glusac; Laurie Jennings, deputy editor of Hearst Magazines; Tom Jones, senior partner at Finn Partners; Sarah Miller, luxury brand ambassador of the Wall Street Journal; and Rina Raphael, a writer for Fast Company. It was said that consumers are getting used to reading longer form online articles, making room for more detailed journalism, which is an advantage in telling your brand’s story. Because wellness is currently such a popular topic, this provides an opportunity for spas to pitch stories to publications regarding all aspects of their

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Business Global Wellness Summit 2019 offering, from treatments to products and education. A few simple rules for pitching your story were offered, including ‘tell people something they don’t already know’ and ‘be clear on your USPs’. Regular communication through press releases was advised and the panel judged that positive stories can benefit spa recruitment as potential staff members may be more attracted to a facility that is often in the news.

The power of trends

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During the Summit, a press conference was conducted for journalists attending from almost 30 publications, in which Susie Ellis presented a selection of eight power trends relating to spa businesses, including that of ‘circadian travellers’. Ellis said that as consumers continue to work and travel nonstop, “getting enough sleep remains a cultural, and hospitality, obsession.” Therefore, treatments, experiences and products that result in more, or better, sleep, are set to grow in popularity. Elsewhere, the desire not to spend time flying or driving to far-flung destinations was said to be leading to the creation of urban wellness resorts, such as the eagerly-awaited Six Senses in Manhattan’s Hudson Yards. Aman Resorts already has a property in Tokyo, and the Fivelements brand has opened an urban day retreat in Hong Kong. Spas located in populated areas can capitalise on this trend by offering weekend packages that may combine spa treatments, activities, meals or lodging, perhaps grouped by purpose, such as romantic getaways or wellness-oriented revitalisers. A session on ‘Predictions and punditry: Trends in health and wellness’ was moderated by GWI vice-president of research and forecasting Beth McGroarty, who stated that “30m Instagram posts” last year contained the word ‘wellness’ making it difficult to separate the topics of wellness and trends. Panelists including Cathy Chon, Sarah Miller, Rina Raphael, Melisse Gelula, co-founder of Well & Good and economist Thierry Malleret uncovered multiple trends that spas can capitalise on in the realms of workshops and communication. For instance, attention on women’s issues, such as fertility health, as well as a predicted rise in “whispered about” issues such as the menopause and incontinence, provides a platform for spas to create related content. Food also factored largely in this discussion. From selling healthy cookbooks to

1. Panelists discuss wellness in the media 2. Susie Ellis introduces the 2019 ‘Wellness Moonshot’ of a world free from preventable disease 3. Davide Bollati, founder and chairman of Davines 4. Tel Aviv, Israel is announced as the location of GWS 2020 5. Peggy Chan of Grassroots Pantry delivers a keynote address 6. The GWI’s Katherine Johnston and Ophelia Yeung 7. Bill Bensley is commended for his leadership in sustainability 8. Noel Asmar of Noel Asmar Uniforms 9. Cathy Chon of CatchOn welcomes delegates to Singapore

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Business Global Wellness Summit 2019

GWS Award winners... This year’s recipients of awards for their contributions to wellness on behalf of the Global Wellness Institute were: Debra Simon Award for Leader in Furthering Mental Wellness: Professor Gerry Bodeker, chair of the GWI Mental Wellness Initiative; Public Health Academic & Clinical Psychologist, Green Templeton College, University of Oxford, UK & Malaysia Leader in Innovation: Ronna Chao, chair, Novetex Textiles, Hong Kong

 eader in Sustainability: Bill Bensley, owner, L Bensley Architecture, Interior Design and Landscape, Thailand Leader in Social Impact: John Wood, founder, Room to Read, Hong Kong  eading Woman in Wellness: Mia Kyricos, L senior vice-president of wellbeing, Hyatt

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learning how to make protein drinks, promoting family cooking, and even the new field of nutritional psychiatry, spas can play a role in this aspect of continuing health and wellness. The panel also touched on ‘wellness bashing’, which is something spas obviously want to avoid. “When we started Well & Good 10 years ago, and we were writing about boutique fitness, smoothies, and superfoods, these topics were considered ‘fluffy’ largely because of how the media was covering them,” said Gelula. “Journalists then started asking for more investigative approaches once it became clear that the wellness movement was not just a fad.” Malleret concluded the discussion by stating: “What wellness means may be redrawn. Wellness is not an asset class, it’s a journey.”

Wellness in retail and real estate The impact of experiential wellness in retail and real estate was addressed in a panel led by Delos executive vice-president Alfredo Carvajal, and including Sue Thirlwall, CEO of Innovative Growth & Franchise Ventures; Ellie Tang, head of sustainability at New World Development; Cristiana Schiavolin, managing partner at Praxis; Francine Miley, head of health and wellness at Unibail-Rodamco-Westfield; Paul Jones, CEO of

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The Lux Collective; Ocubis CEO Jon Hunt; and Louise Evins, CEO of Evins Communications. Despite the impression that everyone is shopping on the internet, it was said that in the US only 10% of retail merchandise sales are online, and in China about 25%. Indeed, wellness retail may be a way to actually sell more because it can be experiential, such as Sur la Table’s healthy cooking classes or LuLuLemon’s yoga tutoring that raise donations. Schiavolin noted that wellness provides a platform for developers who want to have products or services from the same sector in their buildings, providing an identity. As malls and retail spaces around the world struggle with their own occupancy issues, they are looking for new and creative ways to fill their spaces and attract foot traffic, providing potential new opportunities for spa and wellness entrepreneurs who can create wellness-related retail, hospitality and entertainment options.

Pointing to the future Throughout the Summit, interactive lunch tables allowed guests to converse on almost 80 topics while early morning yoga and Tai Chi classes, as well as night-time meditative gong baths, courtesy of Martha Collard, provided

4 1. Jean-Guy de Gabriac of Tip-Touch International 2. A fashion presentation brightens up procedings 3. Ronna Chao receives her Leader in Innovation award 4. Mandarin Oriental Hotel Group’s Jeremy McCarthy

wellness breaks for delegates In closing, Ellis announced that next year’s event will be held in Tel Aviv, Israel and enthused about “how vibrant the spa space is now and what great opportunities are ahead.” “Spas have moved from being a small part of a hotel or resort’s thinking and revenue, largely confined to the walls in which they were housed, to becoming, in many cases, the most important element of the conversation,” she told attendees. “Wellness is recognised as a top priority for guests and every department is being called on to contribute, but it is the professionals with the spa background who are the ones to lead the way.” It is clear that ‘spa’ will continue to evolve. While the model of traditional spa treatments still has a place, the spa industry has the opportunity to move in a direction that is more broad, social and inclusive, as it ensures that when consumers want to learn about self-care and wellness, spas are at the front and centre of the conversation. www.globalwellnesssummit.com

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Images supplied by Grantley Hall and photographer Jack Hardy

Spa Grantley Hall, UK

Grace, beauty and wellbeing European Spa heads to North Yorkshire to find out how the team at Grantley Hall are looking to deliver premium spa services and next-level ELITE wellbeing

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ocated on the edge of the Yorkshire Dales in an idyllic spot near Ripon, Grantley Hall represents one of the UK’s most lavish hotel investments of 2019. Purchased in 2015 by Yorkshire entrepreneur Valeria Sykes, this stately manor house has been lovingly transformed by a handpicked team of hospitality experts, led by her son, managing director Richard Sykes, and general manager Andrew McPherson. Valeria’s love of history and the arts, and her desire to give something back to her beloved home county, has driven every detail of Grantley Hall’s £70 million (e82 million) restoration. Set in 38 acres of rolling Yorkshire estate and stunning formal gardens, Grantley Hall’s 300-year country retreat heritage has been successfully reimagined to appeal to a new generation of wellness-focused guests. Pristine and elegant, the new Three Graces Spa and ELITE gym and

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performance centre are just two highlights of the extended property, which features 47 opulent rooms and suites, three bars and four restaurants. Three Graces Spa Taking its inspiration from the legendary daughters of Greek god Zeus – Euphrosyne, Aglaea and Thalia – Three Graces Spa exudes an ambience of beauty and elegance. Spacious, light and welcoming, an emphasis is placed on delivering balance and relaxation through a carefully curated menu of effective restorative treatments from British organics brand ila Spa and luxury Spanish skincare from Natura Bissé. Covering 972 sqm, the new spa features a spacious reception area, changing rooms, five treatment rooms, a relaxation room, an 18-metre pool, a selection of thermal facilities and an elegant spa lounge overlooking the gardens.

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Spa Grantley Hall, UK

“Our beautiful Three Graces Spa, together with our cutting-edge ELITE performance centre, is set to put us on the map for wellness,” explains general manager Andrew McPherson. “Our vision is to drive our mid-week market through wellness breaks. Many top companies are now investing in wellbeing to help their executive teams to be healthier and more focused. People know they will have to work for longer so there is a massive interest in investing in their health. It’s much more than the occasional massage or training for a marathon – it’s a way of life. “Of course, we also encourage families and individuals to visit to improve their nutrition, fitness, mental wellbeing or sleep patterns. Our experts will keep in touch so you can track your progress then can come back in six months to check in again and progress further.” Andrew’s wife, Jane McPherson is an experienced spa director who has brought her

“Our beautiful Three Graces Spa, together with our cutting-edge ELITE performance centre, is set to put us on the map for wellness” Andrew McPherson General manager

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From above left: The stately facade of Grantley Hall in North Yorkshire; an indoor-outdoor vitality hydrotherapy pool connects guests to their surroundings; a couple relax in an outdoor cedar hot tub

skills to Grantley’s spa development and recruitment after working at notable UK spas including Skibo Castle, Swinton Park, Holbeck Ghyll, Calcot Manor and Whatley Manor. “We really wanted to go back to ancient wisdom, to bring holistic healing back into a modern day spa,” says Jane. “Three Graces is designed to be very welcoming and five-star, but not stuffy five-star. We want guests to come here and reclaim a sense of themselves. Time is a very precious commodity and we want our guests to feel nurtured during their time here.” A restorative approach The relaxing and restorative atmosphere at Three Graces Spa is carefully tuned. “As a team we’ve worked hard together to create this level of ambience,” says Jane, “thinking about what our journey should be and how this can be reflected in every aspect of our spa standards and procedures. It’s been amazing to create this together without having to follow a rule book. “I like to think of Three Graces as

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Spa Grantley Hall, UK

a healing sanctuary – it has a very special spiritual energy which is so calming. I think the word ‘healing’ has been lost in spas. People will come to us to simply relax or because they have health issues such as a sleep disorder or stress. Some are escaping from anxiety caused by life events such as divorce, changing jobs, moving house. We want to nurture these people. Coming up with new ideas empowers my therapists – I love that energy and it sets us apart.” Three Graces Spa offers an extensive menu of premium face and body treatments, as well as curated experiences. “Our chosen skincare lines for face and body are very different but complement each other well,” Jane explains. “Denise Leicester, founder of ila Spa, brought us her ‘beyond organic’ philosophy, which taps into ancient Ayurvedic and Chinese healing. ila’s treatments are also vegan and very respectful. I really connected with this spiritual philosophy and we are now working with Denise on our own bespoke Three

“Instead of giving our guests plastic cups for water, we have sourced My Copper Cup Wellness Ayurvedic water butts, which are embedded with healing gem stones and placed throughout the spa.” Jane McPherson Spa director

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Graces product range. Natura Bissé, on the other hand, is a very science-led brand that gives us an advanced skincare approach and our guests love the results.” “True to its namesake, feminine wisdom, beauty and joy as well as subtle healing energy is at the core of the Three Graces treatment philosophy,” says Denise Leicester. “The Three Graces ritual that we created with Jane is all about immersion and healing. The mind and body are soothed and relaxated with a 432Hz sound bath and the nervous system is nourished through the application of a Himalayan body scrub followed by an envelopment in three muds that are rich in trace elements; one with magnesium to nourish and relax the nervous system; one with manganese and titanium; and one that is deeply cleansing. “A warm rejuvenating potali massage, rich in orange blossom sourced from two different blossoms from India and Morocco follows, which deeply relaxes mind body and soul.” The Three Graces menu also offers tanning from Kissed by Mii, holistic body treatments from LaStone, natural nails by Jessica and ZenSpa Pedicures. Further wellbeing options include yoga, reiki, reflexology, Crystal Healing Therapy and Indian head massage. Time to relax Jane McPherson’s opening spa team of eight experienced therapists were handpicked for their holistic expertise. “My team are encouraged to bring out their own attributes to treatments.

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Spa Grantley Hall, UK

We also offer a bespoke consultation for guests when they arrive. Sometimes it can be quite overwhelming looking at a treatment menu and this way we can ensure they choose the right experience for them. “All our beautiful treatment rooms are light and airy and equipped with amazing Gharieni beds. These help our therapists avoid RSI and the light ensures they will not suffer from Seasonal Affective Disorder unlike many who work in basement spas. BC Softwear has supplied us with Supreme Soft towels and robes that do not require so much power and water to launder, so that ticks a ‘green’ box for us. For our facials, we also use their white duvets and cotton sheets for that extra level of luxury.” Three Graces’ Romanesque wet spa area, designed by Barr + Wray and equipped by Cheshire Wellness, features an 18m indoor swimming pool under a cloistered ceiling with plenty of poolside loungers. There is also an indoor-to-outdoor vitality hydrotherapy pool, a poolside KLAFS sauna, a steam room and snow room, as well as access to an outdoor terrace with a cedar hot tub and fire pit, which complements the spa lounge terrace. A couple’s rasul is also available for ritual bookings. Mindful touchpoints Many thoughtful touchpoints demonstrate the spa’s commitment to wellbeing and sustainability. Reducing single-use plastics, avoiding harsh cleaning chemicals and maintaining the highest water quality are also a high priority.

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Above from left: An elegant Tiffany blue finish in the Three Graces Spa Lounge; a view from the bracing snow room; a ritual takes place in the couple’s rasul; the spa’s five treatment rooms are equipped with Gharieni beds; an extensive menu of premium face and body treatments is offered

“Being a complementary therapist and a very spiritual person, I think we need to save the soul of Gaia. It’s not just about the planet, the Earth has a soul and a purpose. I think we all need to be more respectful,” states Jane. “Instead of giving our guests plastic cups for water, we have sourced My Copper Cup Wellness Ayurvedic water butts, which are embedded with healing gem stones and placed throughout the spa. Not only does copper cleanse the water and keep it ‘alive’, it’s so good for people with inflammation and arthritis. “These beautiful water butts carry gemstones and healing inscriptions that encourage our guests to take a mindfulness ritual when drinking the water.” The Three Graces Spa Lounge, elegantly finished in Tiffany blue, provides space for guests to relax and enjoy drinks or light meals throughout the day. “We’re not asking people to be saints here, as we think wellbeing should also be about having time to enjoy our lovely food and savouring a good glass of wine while looking out over our beautiful gardens. For us its all about quality over quantity. “All of our food is locally sourced, and we offer an excellent spa menu of light and nutritious dishes, salads, smoothies, fruit and vegetables.”

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Spa Grantley Hall, UK Clockwise from right: A guest enjoys some five-star luxury at Three Graces Spa; the immersive CryoAir cryotherapy chamber; a water treadmill is part of the ELITE offering; a ZenSpa pedicure in the spa’s opulent surroundings; the Executive Gym is one of three fitness zones that make up ELITE; a guest views a 3D scan of her body

Inside ELITE Located directly opposite Three Graces, Grantley Hall’s extensive ELITE gym and performance centre, is quite extraordinary. Here, an unprecedented level of investment into the latest pioneering equipment, assessment technology and professional training services outshines even the most luxurious five-star hotel gyms. Tapping into Yorkshire’s lucrative Golden Triangle, between Harrogate, York and North Leeds, ELITE is looking to attract a new wave of companies implementing positive workplace wellbeing programmes that optimise health, mental resilience and leadership skills. “Our ELITE team is trained to the highest level of fitness – they are here to inspire,” explains Andrew McPherson. Designed to give the hotel a significant edge, ELITE’s talented personal trainers are ready to welcome a new generation of guests looking to make significant gains to their health and fitness. Set over two floors, ELITE features the latest gym equipment from LifeFitness and HammerStrength. Beyond reception, there are separate gym workout spaces, an area for spinning, yoga and Pilates classes, and a special room designed by Sporting Edge UK that provides an altitude-controlled environment for endurance training. A dedicated hotel suite directly above also offers this function, so those staying for altitude training programmes can benefit from a complete solution. Metrics that matter ELITE takes an extremely positive approach to personal training and leadership coaching. “ELITE is an acronym of ‘Executive Luxury Innovative Training Excellence,’ explains Andrew McPherson. “In a nutshell, that describes exactly what we do, but we’re not just here for elite athletes. It’s the mindset of being elite, it’s how you want to view your wellness and wellbeing. You can be an elite amateur or professional. “We work around helping people to harness the four pillars of wellbeing: exercise, mind and performance, sleep and nutrition. We have created a centre where we can really look after every angle of that in a way that flows really nicely, whether you’re here for two nights or one night and have a specific area you want to look at, or if you’re signing up as a member. All of us can do something a little bit better and that’s what we’re here for.” ELITE is split into three zones: the Executive Gym, the Strength and Conditioning Gym, and a dedicated health and performance area that supports both gyms, giving the team leading technology and tools to set and track fitness goals. “We have the latest Styku 3D body scanners and a medically approved Tanita MC980 body composition monitor, which accurately measures fat and muscle mass, and your metabolic rating,” adds ELITE manager Paul Martin. “It’s

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Spa Grantley Hall, UK a really objective tool to measure where you are currently, and how you are developing on your wellness journey.” Electro-muscular stimulation training is growing in popularity to help people gain fast results and track their achievements. Martin describes how this expedites workouts and maximises results: “For many of our clients, the most valued thing is time, and our German miha bodytec EMS i-Body suits provide an hour-and-a-half of work-out in a much shorter amount of time.” ELITE also offers a cryotherapy chamber, altitude training facilities and an underwater treadmill to help assess body-shape composition, which provide motivating health metrics and the ability to truly personalise every training session. “Our electric CryoAir cryotherapy chamber takes you to minus 85°C,” Martin explains. “It’s an electric system that allows an even temperature and, as it’s a whole-body cryo unit, its very immersive,” he continues. “The benefits of cryotherapy are numerous: from alleviating joint and muscle pain, improving skin tone and promoting better quality sleep and weight loss, to boasting blood haemoglobin production and energy levels. Here for you Jane McPherson is keen to develop Three Graces Spa to reflect demand. “At this early stage its all about small steps to really understand our market,” she explains. “We will be looking at ways to develop our residential spa packages once we fully understand what is demanded. Some of the areas we are certainly looking to develop are in nutrition and mindfulness. It’s about helping people find themselves slowly and gain confidence.” Andrew is similarly committed to building on Grantley Hall’s reputation as a UK luxury country house retreat with a wellness edge. The hotel has already been awarded Relais & Châteaux status, and has recently been given a Good Spa Guide 5-Bubble Workplace Luxury Rating as well as a Wellbeing Charter in recognition of its wellness-driven approach to training and the care of its team. “Valeria Sykes wanted to give something back to Yorkshire that it could be very proud of, and I think she has achieved this,” he states. “We’re working to create a five-star wellness offer, something that’s never been done before here. It’s about being on the ball every day, making sure guests are utilising everything and enjoying luxury service. Grantley Hall is all about being inclusive and welcoming without being intimidating. We genuinely mean it when we say that at Grantley ‘we are here for you’.” Three Graces Spa +44 (0) 1765 620070 | www.grantleyhall.co.uk/spa/three-graces-spa Owner and founder: Valeria Sykes Managing director: Richard Sykes General manager: Andrew McPherson Spa director: Jane McPherson ELITE manager: Paul Martin Marketing manager: Sarah Baines Architect/project designer: Bowman Riley Construction: RN Wooler Spa & ELITE size: 1,800sqm Interior furniture: Peter Thompson’s of York Treatment rooms: Five Spa team: 17 ELITE suppliers: Life Fitness, Hammer Strength, miha bodytec EMS, CryoAir, Styku, Tanita, Sporting Edge Spa suppliers: BC Softwear, Ellisons, Gharieni, Cheshire Wellness, Barr + Wray, KLAFS, LaStone, Clever Association, My Copper Cup Product partners: ila Spa, jane iredale, Natura Bissé, Jessica, ZenSpa Pedicures, Kissed by Mii Mangement software: Alacer

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Business Report: Spa Life International, UK, 2019 2

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Celebrating 10 years

European Spa reports from the 10th annual Spa Life UK event, connecting spa professionals with its unique combination of debate, discussion, networking and product innovation R EP OR T BY M A R K S M I T H

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elebrating its 10th anniversary in 2019, Spa Life UK was hailed as another success by the spa owners, operators and suppliers in attendance at Coventry’s Double Tree by Hilton hotel from November 11-12. More than 500 senior spa professionals enjoyed seminars, keynote speeches, networking, meetings and business opportunities to reinforce the event’s reputation as a ‘must attend’ date in the calendar. European Spa magazine, sole media partner for the 10th consecutive year, joined 74 operators and 76 brands who showcased the latest innovations alongside thought-provoking presentations. To begin, Spa Life director and co-founder Andrew Hammond welcomed

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delegates for a day of one-to-one buyer and supplier meetings interspersed with breakout sessions to allow time to enjoy the Expo. The UK Spa Association also convened a summit to present ‘Workplace for Wellness’, a five-year strategic communications plan addressing the chronic need to attract new talent, in particular therapists, into the industry. Once the day’s meetings had concluded, a Gala Dinner saw the Good Spa Guide awards given to the industry’s leading lights (see p44).

Growth and energy Thanking the sponsors, on day two Hammond began the main conference programme, under the title of ‘Growing the individual. Growing

the industry’ by reflecting on the growth of Spa Life over the past decade to now include international events in Germany and Ireland. Keynote speaker, high-performance coach Jean Pierre De Villiers focused on the power of energy and inspiring others.“Your energy is affecting every single person around you and your team only goes as far as its leader,” he said. A personal account of his recent challenges illustrated how he had overcome these to inspire others. De Villiers talked further about how leadership and influence are interconnected, explaining that: “As a leader you are the main influencer in your environment,” and with some interactive moments, his speech was a

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Business Report: Spa Life International, UK, 2019 1.  Wellness expert Tracey Woodward answers questions at the Hot Seat Symposium 2.  Speed-dating meetings provide suppliers and operators with the chance to connect 3.  The UK Spa Association’s Adam Chatterley and Helena Grzesk 4.  Peter Nunn of Pink Socks Communications discusses leadership 5.  Mandara Spa’s Trent Munday questions the hotel spa model 6.  Dermalogica demonstrates new launches at the Expo 7.  Spa Life’s Andrew Hammond with Catherine Mendham from GSG at the gala dinner 8.  The latest product and treatment developments on display at Spa Life Expo 9.  The first day of Spa Life begins with an intense programme of one-to-one meetings 10. Treatwell’s Lopo Champalimaud discusses how to monetise wellness through digital channels 3

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motivating start to the conference programme. Ailis O’Connell, analytical lead at Google, and Lopo Champalimaud, CEO of Treatwell, then gave an overview of how to monetise spa and wellness through digital channels with an enlightening analysis of spa data, which included 100 million searches for the term ‘spa’ over the last year in the UK. “Out-of-hours and last-minute bookings are important trends to think about as they are opening up incremental demand,” said Champalimaud, adding that at Treatwell, 75% of all bookings are secured on a mobile phone, 65% are for off-peak days, driven by impulse, and 52% are made outside opening hours.

Leadership and wellness Subsequent seminar sessions were themed under the headings, ‘leadership’ and ‘wellness’. Arend Welmers, business consultant and CEO at Ninety Days spoke about leadership and unleashing the power of ‘ownership thinking’. In the wellness stream, Trent Munday, senior vice-president, international at Mandara Spa led a controversial session questioning the current

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model for hotel spas, which he argued were an opportunity for spas to deconstruct and reinvent themselves for the future and focus on serving ‘needs’ not ‘wants’. Beata Aleksandrowicz, founder of the Aleksandrowicz System, led a panel of spa therapists in a discussion about the issues that face them today, and Oliver Heath, founder of Oliver Heath Design, spoke with great passion about building wellness culture through the use of biophilic design. Jeremy Smith, director of Natural Spa Factory, explained how spas can learn from other industries in monetising wellness, and to conclude, Tracey Woodward, executive board member of Cosmetic Executive Women, asked if people were really ready for wellness, emphasising that self-care is healthcare. Giving examples of how spas can embrace this, she said: “You can be a really fabulous salon or spa serving maintenance treatments, but if you want to be part of the biggest sector in the world you need to think about how you are going to divide your product and maintenance treatments, and self-care.”

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Skills and education The second stream of seminars focused on leadership skills and education, with Sammy Gharieni, director of Gharieni Group, suggesting lessons in client retention could help employee relations and attract and retain staff. Peter Nunn, managing director at Pink Socks Communications, offered a motivational speech about leadership, which he said should always start with the question ‘why?’ Adam Chatterley, founder of Salon Business Secrets and UK Spa Association chairman, gave practical advice for small business operators on how to lead spas to profitability, while Pro-Development founder Michelle Mook enlightened guests with tips on how workplace wellness can improve a spa’s bottom line. Sheila McCann, general manager at Lanserhof UK, then spoke about the role that technology plays at the new Lanserhof at the Arts Club project in London.

A celebration of spa “We were delighted with another superb turnout and the positive energy of Spa Life UK

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Business Report: Spa Life International, UK, 2019 Good Spa Guide Awards 2019: Winners Celebrating its 10th year, the annual Good Spa Guide Awards recognise excellence in the spa industry. Eight of the awards were voted for by more than 227,000 spa guests. The category, ‘Best New Spa’ was selected by The Good Spa Guide team. The 2019 awards were awarded to: Best Country Retreat Spa Champneys Forest Mere, Hampshire Best Day Spa The Spa Hotel at Ribby Hall Village, Lancashire Best Boutique Spa Stanley House Hotel and Spa, Lancashire Best Destination Spa Aqua Sana Sherwood Forest, Nottinghamshire Best Spa for Customer Service Serenity Spa at Seaham Hall, Co. Durham Best Spa for Wellness Rockliffe Hall, Co Durham Best Urban Spa The Spa at The Midland, Manchester Best Health Club Spa The Mere Golf Resort & Spa, Cheshire Best New Spa The Spa at South Lodge, West Sussex

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2019 – it was a true celebration of everything ‘spa’, which was very fitting for our 10th anniversary,” said Andrew Hammond. “I think our continued success is due to our clear focus on the two key issues affecting the industry - leadership and monetising wellness. This enables us to bring real solution providers and experts with fresh new perspectives together, under one roof, to make a tangible difference to all our delegates”.

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www.spa-life.international

Spa Life International will host three events in 2020. The first will be at Galgorm Resort, Ireland, May 18-19; the second is at Das Weitblick Resort, Germany, June 22 - 24; and Spa Life UK will return in early November (date and location TBC). 1. Dorothy Purdew, OBE, collects the award for Best Country Retreat Spa at the Good Spa Guide Awards 2. Reelika Roolaht and Camilla Bernasconi from Hotel Café Royal meet with suppliers on the first day of Spa Life 3. Center Parcs Aqua Sana’s Kay Pennington (centre) collects the award for Best Destination Spa 4. Abi Selby of SpaBreaks.com meets with European Spa founding editor Sarah Camilleri 5. Keynote speaker Jean Pierre De Villiers 6. [comfort zone]’s Barbara Gavazzoli with the Federation of Holistics Therapists (FHT) Dr Alyssa Burns-Hill, [comfort zone]’s Tracey Brasenell and FHT’s Jade Dennheimer 7. BC Softwear’s Barbara Cooke (centre) presents the award for Best Spa for Wellness to Victoria Rickett and Alistair Bramwell from Rockliffe Hall

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Spas Paris focus

Paris The home of beauty European Spa selects six of the best leading Parisian day spas to discover more about beauty rituals, consumer trends and how to deliver superior wellness in an urban environment RE P O RT BY M ARK SM I TH A ND S A R A H TOD D

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he capital of haute-couture fashion, Paris is also renowned as the spiritual home of beauty. Guerlain opened the world’s first salon de beauté in the city in 1939, and today the French capital is host to multiple flagship days spas showcasing the very best spa and wellness expertise. The city’s long connection with the beauty industry has made it popular with both French and international tourists, and according to the Paris Convention and Visitors Bureau, the ‘City of Light’ attracted over 24.4 million visitors in 2018, an increase of 3.8% on the previous year. Indeed, France as a whole is renowned as a spa and wellness destination, ranking fourth in the world for wellness tourism according to the 2018 Global Wellness Tourism Economy Report from the Global Wellness Institute. Bringing wellness to a metropolitan audience in a day spa setting is a challenge, especially in Paris where space is at a premium and retail sites are highly sought after. This can limit the number and size of hydrothermal suites a spa can offer, however with well executed space planning and a carefully considered guest journey, wellness can be instilled throughout the whole experience to offer maximum relaxation and impressive results in a short space of time.

A menu for living We have selected flagship day spas by Guerlain, Biologique Recherche, Sothys, Phytomer, Thémaé and Thalgo, which have created menus offering high-tech, anti-ageing facials, express therapies,waxing, nail services and slimming body treatments.

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Where space allows some have extended their spa menu to include deeper and more wellness oriented treatments, including onsen bathing, hammam rituals and aqua fitness classes. Each of these leading brands brings its own unique concept to the Parisian market, using its property not only as a treatment venue but to showcase its history, concept and brand values to a discerning audience. The demand for centres of spa excellence in the heart of Paris is growing as, in a similar way to other major global cities, the pace of life and work is becoming ever more demanding. According to the experts we interviewed, their clients are seeking solutions to a range of lifestyle factors, including stress, anxiety, lack of time and skin sensitivity. A recent Greenpeace report, based on data from the European Environment Agency, listed Paris as one of the top 10 most polluted cities in Europe. Air quality and its effect on the skin is a key area of concern for many who live there and, in response, spas have developed skincare regimes and targeted facials to help alleviate the problems associated with pollution. Finding the time and a place to escape from their daily lives is essential for people in a busy urban environment. Each of the iconic brands in our feature provides this with elegance and flair, adding their own unique touch and sensibility to provide day spas with a difference. We talk to some of the city’s leading operators about how they deliver relaxing, peaceful treatments for time-poor guests that can calm and soothe in minimal time with maximum results.

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Spas Paris focus

Guerlain opened the world’s first salon de beauté in Paris in 1939. Today its opulent day spa, Maison Guerlain, is an institution on the Champs-Élysées

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Spas Paris focus

Guerlain L’Institut Guerlain, Maison Guerlain

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n a superb location on the Champs-Élysées, the House of Guerlain was first opened by the Guerlain family in 1914 with construction work led by the architect Charles Mewès, who also created the iconic Ritz hotel in Paris. Occupying the first floor of Maison Guerlain, L’Institut Guerlain opened in 1939 as the world’s first beauty salon. Today, this flagship urban spa combines its pioneering expertise with deeply personalised wellbeing and luxurious, efficacious treatments. As Guerlain 68 Institute manager Véronique Jacquet explains, the focus is on providing an intimate guest experience and made-to-measure treatments. “We welcome our clients as if they are at home, so we don’t have an obvious reception when they first arrive and our living room area is called the private salon,” she says. “We ask our clients to arrive 20 minutes before their treatment begins, so we can make them really comfortable with slippers, a perfumed towel and refreshments.” A wall of natural orchids fills the window of the private salon reflecting Guerlain’s perfumier heritage and echoing the extract of orchid used in the signature Guerlain anti-ageing skincare product collection, Orchidée Impériale. The first floor of the building is a protected monument steeped history with avant-garde art, marble and wood features. The corridors boast stunning white plaster rose-and-leaf lighting centrepieces created by Jacometti with silk paper and water artwork by Claudine Drai.

The scent of success Nine minimalistic but luxurious treatment rooms benefit from natural light and feature treatment beds by Gharieni. Large marble wall reliefs provide a striking focal point in a design palette that runs from orange and peach to white and beige. Drawing on the brand’s rich history, each of the rooms is named after a different Guerlain perfume. While the menu features bespoke therapies

“Although we offer a very luxurious experience, we can create a lasting relationship that takes great care of every guest.” Véronique Jacquet Guerlain 68 Institute manager

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L’Institut Guerlain offers classical Parisian style and a deeply personalised service with results-driven treatments in a relaxed but exclusive ambience

that are exclusive to the flagship Guerlain spa, guests buy a duration of time (beginning at 90 minutes) rather than a specific treatment. The treatment protocols are then adapted to each client based upon what they prioritise as their most important face or body concerns. Staff trained in more than 300 different massage techniques are referred to as ‘beauty experts’ rather than therapists, and there are no communal changing spaces, with guests able to disrobe in their own treatment room. “Our Beauty Lift aesthetic facial massage is very popular,” Jacquet explains. “Guerlain specifically developed a massage with very strong, deep movement that intensely exercises the facial muscles. It is results-driven and delivers lasting effects without using any machines – just hands.” “At L’Institut, we celebrate the very highest attention to detail,” Jacquet continues. “How we

greet our guests is just as important as delivering excellent treatments – the reception is the first and last impression of L’Institut so it is vital to the success of our spa. “We offer prestigious treatments but we don’t want anyone to feel uncomfortable. All of our staff are specially trained to be both natural and accessible, so although we offer a very luxurious experience, we can create a lasting relationship that takes great care of every guest.” L’Institut Guerlain Size of spa: 360sqm Capacity: Nine guests USP: The world’s first beauty salon, opened in 1939 www.guerlain.com

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Photography by Steven Herteleer

Spas Paris focus

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Spas Paris focus

Ambassade Biologique Recherche uses the Parisian brand’s hyper-personalised skincare products and puts the guest at the heart of its ethos, encouraging home care as well as spa treatments

Biologique Recherche Ambassade Biologique Recherche

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luxurious haven in the heart of the iconic Champs-Élysées, the flagship Ambassade Biologique Recherche focuses primarily on personalised skincare and hair treatments. Celebrated around the world for its ‘hyper-customised’ treatments and clinical skincare innovation, the brand has an impressive heritage that spans more than four decades, and its global portfolio of spa partners covers over 85 countries around the world. Ambassade exclusively uses Biologique Recherche products that are cold-formulated in a French laboratory. Receiving more than 1,800 guests per month, the spa features nine treatment rooms including one double room, as well as a hair salon and a boutique. The spa’s Skin Instant analysis room offers skin diagnosis machines that measure factors such as pigmentation, hydration and elasticity to allow clients to best understand their skin’s needs on the day they visit. To illustrate the efficacy of the treatments, facial therapists always work on one half of the face first, enabling their client to see the difference before and after treatments.

Creating loyalty According to the director of Ambassade, Gaëlle Peiffer, the property has built its competitive advantage based on three pillars. “Firstly, our reputation was built on our dedication to excellence with highly customised and results-driven treatments that focus on reconditioning the epidermis to build better skin,” she explains. “Secondly, our active products can be absorbed deep into the skin for maximum results; and finally, our methodology and hyper-personalised treatments ensure that our estheticians can create a unique skincare routine according to each client’s individual Skin Instant.” Suitable for sensitive skin, no artificial fragrances are used in any of Biologique Recherche’s product formulations. Of the more

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“Putting the customer at the heart of our spa strategy is the defining factor for a successful guest journey.” Gaëlle Peiffer Director, Ambassade Biologique Recherche

than 100 products for face, body and haircare on display in the property’s reception lounge, P50 Lotion remains one of the most popular. “P50 Lotion is our star product and plays an important role in the Biologique Recherche methodology,” explains Peiffer. “Forty years ago, we invented the concept of an exfoliating lotion and P50 Lotion doesn’t belong to any existing product category because it serves several purposes. It has such a loyal following – if someone loves this product, they will love it for the rest of their life.” Rather than maximising retail opportunities, the brand focuses on knowledge-sharing and empowering its guests to achieve better skin. “Putting the customer at the heart of our spa strategy is the defining factor for a successful guest journey,” says Peiffer. “Everyone is unique and must be considered so. Our estheticians guide our guests so they understand that home care is as important as getting a spa treatment for their skin. “I believe our scientific and medical approach makes all the difference. There are no secrets or magic formulas. There is simply product creation based on complex research and exact adaption of our treatments to offer a dynamic, highly personalised vision of the skin.”

Ambassade Biologique Recherche Size of spa: 500sqm Capacity: 12 guests USP: Hyper-personalised skincare www.biologique-recherche.com

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Spas Paris focus

Thalgo Villa Thalgo

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ocated near the Musée National de la Marine, Villa Thalgo has built a reputation for excellence by focusing on the delivery of treatments and cosmetics with marine-based origins. Combining wellness, water-based fitness and marine spa treatments, the 700sqm property has a diverse roster of expertise, from osteopaths and sports coaches to its highly trained spa therapists. Featuring 11 treatment rooms, including one double room, two balneotherapy rooms with baths supplied by Unbescheiden, and a vital dome specialist infrared room, the spa can host up to 60 guests at any one time. With more than 60 different classes offered each week, a swimming pool and a light-filled lounge and terrace enhance the offering, while a new studio in partnership with YUJ offers a popular cocooning yoga experience in the dark under Bromic infrared lights, encouraging each guest to truly focus on themselves. As spa manager Cassandre Amaya Grimon explains, Villa Thalgo welcomes a diverse and loyal demographic. “As well as being the only marine spa in Paris, we are unique because our guests can come in groups to socialise, or on their own, and have an equally superior experience,” she states. “For a spa in the heart of Paris, we have a great deal of space and light and we are deeply attentive to our guests, personalising every protocol to fit their requirements,” Amaya Grimon continues. “Some of our spa members have been with us for more than 20 years, and I think that we are a place where you can truly find yourself.”

A swimming pool and yoga studio complement Villa Thalgo’s focus on providing a superlative wellness experience in the heart of Paris

Targeted retailing As the flagship Thalgo spa, Amaya Grimon encourages her entire team to retail well: “I challenge both our therapists and receptionists to excel at retail and they work together to maximise sales. “Along with my head therapist, we ensure

“For a spa in the heart of Paris, we have a great deal of space and light and we are deeply attentive to our guests.” Cassandre Amaya Grimon Spa manager

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that the right questions are asked at the beginning of the treatment and then we can tailor the treatment as well as the retail suggestions. Receptionists are so important to the retail success of a spa because they begin and finish every guest’s journey.” Villa Thalgo’s renewed treatment menu includes three express treatments that were added to cater to guests with less time to spend, have proved to be very popular. Focusing on one area of the body for maximum efficacy, guests can choose from a 25-minute head, back or foot massage. In the future, Amaya Grimon sees an increase in people looking for 360-degree wellbeing:

“Our guests increasingly want wellness inside and out – to have their spa treatments but also to be healthy and fit,” she explains. “Thalgo understood this much earlier than many other brands. From diet and general wellbeing to facials to suit every skin type and supplements, we have offered this for more than 20 years. “Wellness is everywhere in the guest journey at Villa Thalgo. From the very beginning, when guests first enter the Villa, to our beautiful treatment rooms, a nurturing and supportive therapist experience and sunlit terraces, everything here is focused on enhancing our guests’ wellbeing.” Villa Thalgo Size of spa: 700sqm Capacity: 60 guests USP: Bringing French thalassotherapy expertise to the heart of Paris www.villathalgo.com

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Spas Paris focus

Phytomer Phytomer Spa Étoile

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ituated a short distance from the famous Champs-Élysées, Phytomer Spa Étoile is a jewel in the marine brand’s crown. Officially opened in November 2018, the spa was created in partnership with an existing business and, now fully branded by Phytomer, aims to bring the benefits of the sea to the city. “Paris is a bustling place where people suffer from stress and pollution and they need a break,” says Tristan Lagarde, director of sales and digital development at Phytomer. “They can’t get to the beach every weekend, so we have to bring it to them.” The spa was designed by Dominique Tosiani, who also created Phytomer Spa and Wellness in St Malo. It boasts a palette of natural tones that invoke the Breton coastline where Phytomer. was founded. Natural stone and wood contrast with ultramarine splashes embellished with a hint of Parisian glamour in the form of molded ceilings, baroque wallpaper and brass fixtures. Each treatment room includes the latest high-end skincare equipment, and the spa also benefits from a cryotherapy chamber, a Japanese infrared sauna and a nail salon. “Despite the fact that we are in a very busy part of Paris, we have restructured the spa to create a softer, more welcoming haven through the materials we use that create a very

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“People living in the city of Paris can’t get to the beach every weekend, so we have to bring it to them.” Tristan Lagarde Director of sales and digital development, Phytomer

Bringing the benefits of the seaside to city dwellers, Phytomer Spa Étoile aims to relax guests and detoxify asphyxiated and dehydrated skin

cocooning effect,” says Lagarde. “It allows people to stop, rest and relax.”

Seaside in the city The spa’s maintenance treatments, ranging from waxing to nails and cryotherapy, enhance a menu of slimming and body therapies as well as new anti-pollution treatments, such as Phytomer’s Citadine Facial, a 60-minute skin protocol designed to revive asphyxiated and dehydrated skin. “Pollution is such a tremendous issue for our bodies and our skin” says Lagarde. “We know that it leads to a dull complexion, tired eyes and skin that is reactive and sensitive.” The brand’s range of facials employ manual techniques that are delicate and respectful of the skin. It is also developing products to support the skin’s microbiota, which is said

to be hugely beneficial for clients in an urban environment who may suffer from poor diets, hectic lives and stressed skin. A showcase for the Phytomer’s expertise, this relatively new flagship is attracting a host of international visitors and has the potential to be a blueprint for further expansion in France and further afield. “We can see a model emerging to perhaps have several key locations where people can experience the energy we bring; a space where our story can be told,” concludes Lagarde. Phytomer Spa Étoile Size of spa: 250sqm Capacity: Eight guests USP: Anti-pollution protection www.phytomer.com

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Spas Paris focus

Thémaé Thémaé Spa

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reating a sense of peace and tranquillity in heart of historic Paris, Thémaé Spa is conveniently located between the Palais Royal gardens, the Place des Victoires and the Louvre Pyramid. Attracting French and international guests, the spa offers a chance to enjoy the serenity of a unique location dedicated to relaxation. On arrival, guests are invited to experience the heart of the Thémaé brand in the form of a traditional tea tasting ritual, before embarking on a tea-themed treatment. The spa reception and retail space exude a zen-like aesthetic, leading to a cocooning space decorated with rare and precious objects from across Asia. Part of a personal collection of the brand’s founder, Guillaume Lefèvre, these original touches are designed to reflect several ancestral cultures closely linked to the history of tea – from Japan to Korea, China, India and Sri Lanka. The Thémaé brand is premised on the idea that tea is beneficial for the mind and body, and the spa allows guests to be treated with the herb on both the inside and the outside. Guests enjoy a tea of their choice to suit the mood and then immerse themselves in a spa ritual boosted with its antioxidant benefits. “Because the skin is doubly attacked, from the outside and from the inside, it is necessary to act at two levels to limit the production of free radicals,” explains Lefèvre. “Our ‘In and Out Tea Therapy’ approach limits the induced oxidative stress responsible for premature skin ageing.”

Meeting demand The spa is keen to adapt its offer to suit the needs of all its discerning guests, which are constantly evolving. “We are seeing a greater demand for holistic spa experiences; requests for natural products that are also efficient; duo treatments for couples, mother and daughters, or friends; and ultra-specific facial treatments offering visible results,” says Lefèvre.

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“Our ‘In and Out Tea Therapy’ approach limits the induced oxidative stress responsible for premature skin ageing.” Guillaume Lefèvre Founder, Thémaé

Time-poor customers are also requesting shorter, more results-driven therapies, so in 2019 the spa introduced the 25-minute Energy Express Massage, an energising protocol, targeting the scalp and feet, for people who want maximum relaxation during a short visit. For those with more time to spare, the Beau’tea Original Face Treatment and the Singapore Massage Rebalancing and Massage Cocoon offer a luxurious opportunity to unwind and relax. Also new for 2019, the spa began offering its Infused Bath Ritual, which is based on the brand’s signature tea therapies. Guests choose their preferred infusion and are then immersed in a Sereni’tea onsen bath inspired by the bathing rituals of Japan. Relaxing in the warm water, the client is treated to a soothing scalp massage or facial treatment. The ritual is an ideal precursor to a further massage treatment. Unusually for a day spa, Thémaé Spa also offers guests the use of a separate hammam steam room, designed in a Moroccan style, which offers a traditional scrubbing ritual with black soap and cocooning balms. This is complemented by a blend of sweet peppermint leaves, rose petals and orange blossom in the brand’s Enchanthé green tea. Thémaé Spa Size of spa: 420sqm Capacity: 12 guests USP: Traditional tea rituals and ceremonies www.themae.com

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Spas Paris focus

Thémaé Spa’s philosophy of ‘In and Out Tea Therapy’ uses the herb’s antioxidant powers to deliver skincare from within as well as through ultra-specific treatment delivery

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Spas Paris focus

Sothys L’Institut Sothys

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othys has a long history in the ‘City of Light’, opening its first flagship and laboratory at 163 rue du Faubourg Saint Honoré in 1958. In 1985 the brand moved to its current location at 128 rue du Faubourg Saint Honoré, where its clientele enjoy the very best in anti-ageing and hydrating facials alongside targeted body treatments. The smart exterior of the day spa perfectly complements the haute-couture boutiques and hotels that line the road. Inside, the street-level retail area is light and bright, and its showcase of the brand’s full retail collection allows both visitors and distributors from around the world to see the best Sothys has to offer. High-tech facials remain popular with French clients who enjoy the personalisation that the brand offers. Seasonality is also celebrated at this renowned location as Sothys launches a new facial twice a year to help repair the skin and prepare it for the changing of the seasons. For autumn/winter 2019, a mango and coconut combination was formulated for a new face and body treatment to address guests’ needs. A unique series of different sequences can be performed to further personalise the experience for guests. Body and slimming treatments are also popular on the menu, especially for guests who have more time to devote to their spa ritual. However, noting the trend for time-poor customers and the demand for express therapies, the company plans to launch a 30-minute signature facial in the near future to satisfy the changing customer needs.

Demand for detox Renowned for its unique sensorial experiences, Sothys combines its specialised Digi-Esthétique technique into its facial and body treatments. This exclusive modelling method works to lift, firm and reshape the face and body, especially when combined with its specialist

“The Parisian market has evolved so much, so we will start to remodel L’Institut Sothys next year.” Christian Mas President, The Sothys Group

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range of anti-ageing products. Again responding to customer demand, L’Institut’s city centre location has further led the brand to identify anti-pollution skincare as a key trend. Customer awareness of the detrimental effects of city living has increased, and a new facial and skincare line was introduced in 2019. “We just launched our new anti-pollution line, Detox Energie, which is designed for stressed customers in urban cities, with elderberry and ginseng actives,” explains Christian Mas, president of The Sothys Group. “It’s been very successful and provides an anti-pollution shield that our customers love.” Mas goes on to explain that Sothys is a brand continually innovating as the market changes and consumer perference develops. “Our commitment to therapists and the professional market remains firm, but as a brand we constantly renew our lines as a result of

Representing the best the brand has to offer, L’Institut Sothys provides guests with seasonally attuned treatments and products as well as energetic rituals to counteract the rigours of modern city living

discoveries in science, trends or consumer needs, such as the demand for more natural products that offer results.” 2020 will mark a year of change at L’Institut Sothys as the spa is set to be totally revamped. “The Parisian market has evolved so much, so we will start to remodel next year with our new merchandising design and a training centre; our Parisian offices will join together, so we will have an all-in-one location,” Mas states. L’Institut Sothys Size of spa: 380sqm Capacity: 12 guests USP: Results-driven seasonal facials www.sothys.com

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lending a hand (and foot) to nail pros DERM E XPERTISE AT YOUR FINGERTIPS

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BEAUTY

SKINCARE

Menu AROMATHERAPY

TANNING

NAILCARE

THALASSOTHERAPY

EDITED BY MARK SMITH

Multi-tasking for men Editor’s choice

Two new Skin Regimen products address male grooming needs with multi-functional ingredients that offer performance-driven skincare It is known that a man’s skin can produce twice the amount of sebum and retain 30-40% less water than a woman’s, and that men are also prone to irritation and inflammation from daily shaving rituals. With this in mind, Skin Regimen has introduced two extensions to its contemporary skincare collection. Noting the male preference for multi-functional products, Barbara Barbara Gavazzoli Gavazzoli, communication director at Skin Regimen, says: “For men, simplicity and performance are crucial in today’s fast-paced and ever-changing environment.” The extended capsule collection has a 100% natural and distinctive aroma that is energising and reinvigorating with balancing notes of cedarwood and rosewood. A heart of common and clary sage infuses the scent with a functional soothing action, while top notes of balsam fir and black pepper offer a purifying action to normalise and energise the skin after shaving. Tasmanian Pepper Extract, a natural ingredient from Australia, has been included to protect the skin from mechanical shaving and other external aggressors. The berry contains a powerful active ingredient called polygodial, which is an anti-inflammatory substance that soothes irritation and strengthens capillaries. “As men tend to practice very minimal skincare routines, the new Shaving Gel and Hydra Fluid are easy and pleasant to use and empower their skin to counteract the effects of stress and pollution,” explains Gavazzoli. The self-foaming texture of the shaving gel facilitates easy application and leaves the skin softened. Its natural aroma provides a delicate scent that also has an invigorating effect. Subsequent use of Hydra Fluid protects and moisturises the skin, helping to soothe it post-shave. The lightweight, calming formulation features Longevity Complex, an exclusive blend of organic superfood extracts to counteract the effects of stress and ageing. www.skinregimen.com

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Menu New products & treatments

Treatment focus

Clarins Ultra Relaxing Facial Treatment Clarins has introduced a third treatment to its Wellness Treatment portfolio with the addition of an Ultra Relaxing Facial Treatment. The holistic treatment combines the latest ingredients with the ‘art of touch’ technique to enable guests to disconnect from the world and reconnect to themselves. Featuring Clarins AromaPhytocare, the facial includes a personalised choice of aroma oil and guided meditation during which clients discover new breathing techniques to soothe their mind, senses and skin. The facial includes new Plant Gold Oil-emulsion, plus a soothing face and eye mask, scalp oxygenation and a Digital Detox Massage to relieve technology-induced tension in the hands and forearms. Ayuroma Touch recreates the Ayurvedic oil flow on the ‘third eye’ and the treatment promotes a sense of deep relaxation and wellbeing while nourishing the skin and boosting radiance. www.clarins.co.uk

Skin perfection In order to prevent photo-ageing and correct hyperpigmentation, sun and age spots, [comfort zone] has added new products to its Sublime Skin range. As well as a new professional peel, the launch also includes the anti-inflammatory Sublime Skin Corrector, a new-generation brightening formula featuring Tri-White Complex to break the cycle of sun spot formation. Sublime Skin Color Perfect SPF 50, an even-tone tinted cream helps to prevent photo-ageing and boosts collagen and elastin with palmitoyl glycine, while, Sublime Skin Peel Pads resurface and brighten the skin in an instant. A professional version of this is offered as a skin-boosting facial for use in spas. www.comfortzone.it

Superfood skincare Expanding its popular skincare line, Superfood Cica Calm Hydration Juice from Elemis is formulated with cucumber and green mandarin fruit water. It also contains over 75% organic aloe juice to hydrate the skin, while antioxidant-rich cica further helps to visibly calm and balance sensitive skin. A second addition to the Superfood range, Cica Calm Cleansing Foam, combines the hydrating and comforting properties of cica with vegan kefir, agave, fermented green tea seed oil and rice water to leave the skin feeling soft. Olive and mango gently cleanse without drying so that skin is left looking calm and balanced with a healthy and fresh complexion. www.elemis.com

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The perfect partnership Working in partnership with Swarovski Crystals, CND has introduced the Crystal Alchemy collection, comprised of five new shimmering shades. Lovely Quartz, Rebellious Ruby, Divine Diamond, Sassy Sapphire and Powerful Hematite are all suited to the party season and beyond. Inspired by precious jewels, the collection is available in Shellac high-performance 14-day nail colour and Vinylux seven-day, chip-resistant weekly polish. “This collection introduces that extra touch of elegance and show-stopping dazzle that only a Swarovski crystal can offer” says CND co-founder and style director Jan Arnold. “Our goal with this holiday collection was to showcase the unique qualities that make Swarovski crystals the best in the business.” www.sweetsquared.com

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Menu New products & treatments

Pacific dreaming Inspired by sensorial Polynesian beauty traditions, Thalgo has launched a new two-hour spa ritual that takes guests on a journey from Lagoon Island to Bora Bora and Tahiti. Îles Pacifique creates a sense of place using hot sand pouches and massage techniques inspired by Lomi-Lomi and Tahitian monoï oil. This is combined with lagoon algae, which is known to contain xylose, 17 amino acids (eight of which are essential) and trace minerals that provide a range of hydrating, nutritional and remineralising properties. The ritual begins with a 30-minute lagoon bath to soothe the senses and mineralise the body, before coconut and vanilla-infused Island Scrub exfoliates with white sand, sea salt, coconut shell and jojoba oil. A subsequent one-hour relaxing mahana massage with Tahitian monoï oil combines Lomi-Lomi techniques to calm and cocoon, before an awakening massage returns guests to the present moment. The retail range features Island Body Scrub, Lagoon Bath and Island Shower, Monoï Nourishing Oil, Iridescent Island Milk, Candle and Island Fragranced Mist. www.thalgo.co.uk

Treatment focus

Babor ReVersive Pro Youth Treatment

Renew, refresh and replenish

Body reawakening: Decleor launches Aroma Blend

Celebrating the power of rose, the Babor ReVersive Pro Youth Treatment combines facial massage with rose quartz roller therapy using the brand’s high-tech skincare products. Beginning with a rose quartz massage of the neck, an in-depth cleansing ritual precedes a series of serums and facial masks boosted by Anti-OX Complex, which activates the skin’s own detox enzymes. A gentle peel with 10% fruit acids is applied to the face, neck and décolleté, gently removing dead superficial skin cells without causing mechanical irritation. During the peel activation, a hand and arm massage is offered, and there is an option to add ultrasound waves to further boost the active ingredients. Rose quartz is used to massage the face with further manual techniques to apply the ReVersive serums and creams, before the facial concludes with an eye mask and further rose quartz massage. www.babor.co.uk

Adding to its body collection line, Dermalogica has introduced two products to create a sensorial bathing ritual. Phyto-Replenish Body Oil is lightweight and delicately scented with bergamot, neroli, orange patchouli and sandalwood to calm and moisturise the skin. Rich in omega fatty acids, French plum seed, avocado and sunflower seed oils nourish and protect the skin’s lipid barrier. Dermalogica’s Thermafoliant Body Scrub is a dual-action, warming exfoliant with Indian bamboo stem and natural sea salt to physically scrub, and papain and lactic acid to slough off dead skin cells. Liquorice root, white tea, coffee berry and chamomile nourish and protect, while tea tree and grapefruit refresh and purify. www.dermalogica.co.uk

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Menu New products & treatments

Treatment focus Natura Bissé launches Inhibit V Neck Bar Designed to treat the signs of ageing on the neck and décolleté, Natura Bissé has developed a series of personalised spa treatments to visibly smooth, lift and improve the skin. Inhibit V-Neck Bar features five different targeted spa rituals that work to firm, define and boost radiance on the whole area, including the jaw line. Each treatment includes advanced massage manoeuvres, the latest generation skincare and the exclusive V-Neck Definition System, a multifunctional device that combines LED light therapy, micro-vibrations, infrared rays and galvanic electrotherapy to stimulate the skin and improve the absorption of active ingredients. To enhance the effects of this spa therapy, Inhibit Tensolift Neck Serum and Inhibit Tensolift Neck Mask are two specialised homecare products that complement the brand’s hero neck cream. www.naturabisse.com

Super seaweed Designed to detoxify, even, energise, repair and protect skin, Thalion has created its Algo Energie collection and a 60-minute Energizing Radiance Boost Facial. Regenerative and restorative, Energetic Vitamin Complex concentrates the power of seaweed taurine, spirulina and chlorella, to boost the skin. The patented marine active ingredient, Pylawhite, a red seaweed extract, helps even out the skin tone and plump skin. Radiance Booster Cream also combines seaweed taurine, spirulina and chlorella in a delicate texture to moisturise and boost skin. Infused with hyaluronic acid and essential fatty acids, the skin is said to gain improved elasticity, appearing plumper and more firm. www.thalloderm.co.uk

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Treatment focus Customised mango and coconut seasonal face and body treatments Sothys has introduced two new limited-edition seasonal treatments that can be combined to create a unique and personalised face and body therapy experience in the spa. Oxygenating and radiance boosting, the coconut and mango-based treatments are power packed with minerals to protect the skin in winter, and vitamins to boost the skin prior to the coming summer months. The new facial features deep cleansing, exfoliation, manual massage and a mask to renew and revive. The customisable body treatments can be combined in a variety of forms that include: modelling; wrap, scrub and modelling; modelling and wrap; scrub and wrap; scrub and modelling; and wrap. The mango and coconut retail range debuts Gourmand Lip Scrub and Lip Balm, 2-in-1 Mask Exfoliant and Nourishing Body Elixir. www.sothys.com

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Your next spa project starts here.

Offering an unrivalled level of service and an exceptional selection of beautifully crafted, Body reawakening: high-quality furniture and equipment, Ellisons will ensure your next spa project is a success.

Decleor launches Aroma Blend Ellisons offer an impressive selection

Our Spa Partner team can help with every aspect of your project, making sure it runs smoothly, on time and to budget. With a portfolio showcasing an extensive range of high-profile spa refits, you can depend on our years’ of experience advising on new builds and refurbishments in treatment rooms and relaxation and reception areas.

of attractive spa furniture from leading brands Gharieni, Living Earth Crafts, REM, Salon Ambience and many more. Amongst our luxurious product range, you’ll find a selection of elegant, ergonomically designed treatment couches offering bespoke options to suit every treatment need.

Please contact our dedicated Spa Partner team to discuss your options in more detail: spapartner@ellisons.co.uk +44 (0)24 7636 9114 Find out how you can add value to your next spa project by downloading our Spa Guide at www.ellisons.co.uk/spa

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Menu New products & treatments

Treatment focus Capsule Menu Collection Phytomer Prebioforce Designed for sensitive, stressed and fragile skin, this serum strengthens the skin’s microbiota with marine prebiotic complex from brown algae and green micro-algae. www.phytomer.com

Caudalie Vinoperfect Dark Spot Correcting Hand Cream Fusing the power of Viniferine with white peony, shea butter and avocado oil, this nourishing hand cream helps to diminish pigmentation and visibly fades spots. www.caudalie.com

Germaine de Capuccini LED-Xpert Skin Light Therapy Promising visible results in just one session, Germaine de Capuccini’s LED-Xpert Skin Light Therapy is said to include the latest generation high-performance LED mask. The multi-function facial therapy combines high-density diodes to stimulate the natural processes of the skin to repair and regenerate, with the mask maximising the results of the treatment. Created from flexible material, the mask ensures optimal penetration and effectiveness of the LED light, which delivers red to stimulate collagen and elastin, reducing wrinkles and lines. This red light is then combined with yellow, blue and green to boost the effects focusing on sensitivity, imperfections and pigmentation. As well as aiding the skin’s recovery from more invasive therapies, the LEDs also boost the effectiveness of skincare facials and regimes. www.germaine-de-capuccini.co.uk

Gentlemen’s Tonic Invigorating Gel Cleanser Combining five botanical extracts, this mild foaming gel cleanser is rich in vitamins, fruit enzymes and citrus extracts to cleanse, purify and revitalise the skin. www.vilasa.co.uk

Voya Balmelicious Lip Balm This newly reformulated balm harnesses the healing power of seaweed, coconut oil, cocao butter and organic, sustainably sourced beeswax to gently rejuvenate and nourish the lips. www.voya.ie

Wax on, wax off Wax:One has introduced its Ouch-Free Wax Kit containing two rosin-free waxes scented with grapefruit and kiwi. Hot Wax works at a low temperature, ideal for delicate areas, while Strip Wax is a gel crème that glides effortlessly onto the skin and can be removed without leaving any sticky residue. In addition, Clean is a gentle pre-wax cleanser formulated with anti-bacterial tea tree essential oil to prepare the skin; Smooth is an aloe vera and lavender pre- and post-wax oil for protecting the skin; and Care is a gentle, soothing gel-based solution to retail to clients for home care to help prevent and treat ingrown hairs. The kit also comes with tweezers, fresh wipes and window cling. www.sweetsquared.com

Murad Replenishing Multi-Acid Peel This daily, bi-phase peel combines glycolic, lactic, salicylic and malic acids to resurface the skin. Tranexamic acid tackles pigmentation and holy basil and lipids nourish the skin. www.murad.co.uk

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Menu New products & treatments

Sweet dreams are made of this Recognising that lack of sleep is an issue facing most people at some point in their lives, Aromatherapy Associates has introduced Deep Relax Sleep Mist. A simple way to calm the mind and relieve the stresses of the day before you go to sleep, the 100% natural mist is blended with a potent mix of vetiver, which is a deeply-relaxing sedative; sandalwood to ease stress; and chamomile to soothe and comfort the emotions and body. Simply spritz onto the body or bed linen prior to retiring for a restful night. www.aromatherapyassociates.com

Going green Pure Feet is a new luxury range of vegan footcare products developed by Margaret Dabbs to enhance the brand’s retail and professional offering. Free from animal by-products, harsh chemicals and preservatives, the collection features carefully selected and sustainably sourced ingredients including buriti, jojoba, hempseed and calendula oils, which are known for their nourishing, regenerative and protective qualities. The collection also contains potent actives of turmeric and oregano and manuka extracts to provide antibacterial and antifungal benefits. The line-up includes: Pure Feet Restorative Foot Lotion, Regenerating Foot Oil, Reviving Foot Soak, Natural Foot Scrub and Repairing Nail & Cuticle Treatment Pen. www.margaretdabbs.co.uk

Season of the cat

Body reawakening: Decleor launches Aroma Blend

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Following the runaway success of its previous partnership in 2016, OPI has once again joined with Hello Kitty to launch a new collection of colours. Hello Kitty by OPI includes 12 signature shades plus three festive glitters, ranging from frosty whites and pinks to deep velvety hues and sparkling polishes. Inspired by the first collection, the powdery pink, best-selling shade Let’s Be Friends! makes a return, alongside a warm pink, classic red, rich gold, shimmering pewter, blue, purple and velvety tones. Playful names, synonymous with the OPI brand include All About the Bows, Hello Pretty, Isn’t She Iconic and Born to Sparkle. Hello Kitty by OPI will be available in classic Nail Lacquer, Infinite Shine, and GelColor formulas. www.opiuk.com

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Menu New products & treatments

Clean and clinical Harnessing the power of organic ingredients in clinical formulas, Image Skincare’s Ormedic Collection is optimally pH-balanced to lock in moisture while protecting the skin from environmental stressors. Featuring organic grape water and aloe vera, the new organic, seven-extract blend includes red clover blossom, burdock root, calendula, lotus flower, tamarind, turmeric, and Japanese green tea. Ormedic includes a cleanser, a gel polisher, a serum, a bio-peptide crème, a masque, an eye lift gel and lip-enhancing complex. The products are created without parabens, sulphates, artificial fragrances, phthalates, mineral oil, triclosan, PEGs, synthetic dyes or petrolatum. www.imageskincare.co.uk

Muscle magic

Mii Cosmetics has introduced The Beauty Empowered collection, which features brand new products and new colourways for existing product lines. One of the two new options in the ColourPlay Palette, Spicy Chic, offers understated elegance with taupe to tan shades, while the Berry Vogue features power pinks to smoky plums. Eyes can be accessorised with new wine-stained hues of Click & Colour Lip Crayon, with lips benefitting from the matte brown or taupe shades of new Power Matte Lip Crème. To complete the look, finish with Femme Fatale or Hypnotic Heroine Light Loving Intensity, metallic pearlescent liquid highlighters enriched with an antioxidant-packed complex of goji and cranberry. www.gerrardinternational.com

Image: Jen Wilding

Empowered elegance

Tackling muscular aches and pains, Pevonia has introduced Marine Magnesium. Formulated with magnesium chloride from the mineral-rich waters of the Iroise Sea in Brittany, France, the Marine Magnesium oil works to reduce inflammation and joint discomfort while promoting relaxation with a light gel texture that works as a muscular massage medium when mixed with oil. Utilising the power of this new product, The Marine Magnesium Instant Relief Therapeutic Massage is an hour-long treatment, or can be a 10-minute, targeted enhancement to another spa experience. The massage is an effective pain management and de-stressing treatment. www.pevonia.co.uk

In every issue, European Spa showcases the best new product and treatment launches. Contact Mark Smith on +44 (0) 115 950 4748 or email mark.smith@spapublishing.com

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NILO SPA DESIGN The excellence of wellness MADE IN ITALY Nilo is a world leading company for design, manufacturing and commercializing furniture and equipments for spas and salons dedicated to body care, wellness and beauty. The highest level of comfort and performance is combined with the new sensory level. An archetype in the world of Beauty Design.

Nilo s.r.l. - Via Armani, 1A - 42019 Scandiano (RE) Italia tel. +39.0522 7631 - fax +39.0522 766676 - info@nilo-beauty.com - www.nilo-beauty.com


A luxury spa experience begins with BC Softwear

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Business Report: SpaFest 2019

Wellness with a purpose Supporting SpaFest for its third year, European Spa reports on the highlights of this unique event connecting wellness leaders with heart, passion and purpose R E P OR T BY M A R K S M I T H 1

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ounded by Amanda Winwood, managing director of Made for Life Organics, the not-for-profit SpaFest event was created three years ago to benefit the Made for Life Foundation, which supports people living with cancer. This year’s third edition was once again an engaging and inspiring experience for the 75 delegates who enjoyed a relaxed and informal spa conference under the banner of ‘People, Planet, Health’. Providing attendees with a chance to connect and dive deep into meaningful discussions, SpaFest is refreshingly free from the formalities of business attire, name badges and organised selling. Held for the first time in Falmouth, this year’s host venue, the refurbished St Michaels Resort, offered magnificent sea views and direct access to the beach. The event programme was preceded by Jamie Edwards’ renowned Strut Camp. Designed to

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hone leadership skills, build confidence and help participants resolve and deal with challenges in their lives and careers, this high-energy day of personal development was a perfect precursor to the two-day gathering. On each morning of the event, delegates were able to choose between a soothing, enriching gong bath with Jill Russell, general manager of Three Mile Beach, which is set to open in 2020, or joining an outdoor seafront fitness class with

“For me this was the best SpaFest yet. The openness and authenticity of all who attended was truly heart-warming.” Amanda Winwood Founder

1. SpaFest delegates take an early morning swim at Gyllyngvase Beach, Falmouth. 2. E  uropean Spa’s Sarah Camilleri and Mark Smith flank Jean-Paul Blissett of Melt Design Hub and Dröm’s Erin Lee 3. Jill Russell of Three Mile Beach leads a gong bath session 4. Delegates connect during the Strut Camp on day one 5. SpaFest founder Amanda Winwood with Champneys founder Dorothy Purdew, OBE

Si Tate from Tate Wellness. Both were equally popular and, for the brave, the fitness session concluded with a bracing swim in the ocean. Fitness and nature Officially opening SpaFest in her inimitable style, Winwood set the scene for connection and personal development by inviting delegates to come together to share honest conversations and “feel the space, not fill the space”. Kicki Carlsson from Dröm was invited to share her personal reflections on the event before Winwood thanked sponsors, including

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Business Report: SpaFest 2019 Dröm, Ellisons, BC Softwear, FOREO, Thalgo, Pukka Herbs, Voya, Slow Ageing Essentials, European Spa and Made for Life Organics. The first session was an inspiring presentation by Iain Bell, director of Executive Fitness Foundation, about working and thriving in the spa industry (see box below). Next up, 7th Rise founder Thom Hunt was joined by Lizzi Larbalestier, director and blue health coach at Going Coastal Blue; and founder of the Cleaner Seas Group, Avril Sainsbury, to discuss the importance of the ocean to mental and physical health, as well as the impact of plastic pollution. On a similar theme, Jamie Edwards, founder of Trained Brain, discussed the interconnection of land, life, biodiversity and illness with Neil Carpenter, managing director of NMC2, and Prof. Richard Billington of Plymouth University. Following this, a discussion about our connection to plants and living an authentic life involved Katie Light, founder of The Light Technique; Think Tree Hub CEO and founder,

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Speaker highlight

Wellbeing in the workplace “The spa industry is on the front line of delivering a significant chunk of modern ‘wellness’ demand. Many rise to this alongside the familiar business challenges of staffing, budgeting, marketing and high Iain Bell running costs,” explained Iain Bell, founder of Executive Fitness Foundation. In a dynamic, engaging presentation to promote the importance of self-care and wellness in daily life, Bell also highlighted the changing nature of spa guests and how their needs, wants and perceptions are increasing. He said spa and wellness professionals, especially, must take a proactive approach to lifestyle choices such as nutrition, fitness and sleep: “The truth is, hospitality is all about giving out, and the spa industry does this wonderfully well without bouncing back wellbeing in the workplace at the level needed to ensure a bright long-term future. “This key message is shared accountability as an employer and employee. The modern method for success is to create a positive wellbeing culture based on health investment, which leads to reduced absenteeism. This is a win-win way forward for all.”

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Kush Kumar; and Tim Westwell, co-founder of Pukka Herbs. Delegates were then offered a choice of wellness workshops on topics as diverse as mindfulness, authentic living, honest conversation, cancer therapy and the power of herbs, before the evening concluded with dinner and entertainment from Falmouth Shout, who performed traditional Cornish sea shanties. Connecting the dots Introducing the second day, European Spa’s founding editor and publisher, Sarah Camilleri, reflected on the programme so far and stressed the importance of connection in today’s world. A captivating session, entitled ‘Getting from C to Be’, was then chaired by Marc Innes, head of education at the Made for Life Foundation. He was joined by consultant oncoplastic breast and skin cancer surgeon Polly M. King, who

1. Neil Carpenter, DPhil, MBA leads a discussion on how the changing environment affects business 2. European Spa’s Sarah Camilleri introduces day two 3. Lizzi Larbalestier of Going Coastal Blue talks about the importance of the ocean to mental health. 4. Tim Westwell of Pukka Herbs leads an interactive workshop on herbs for health 5. Tate Wellness’ Si Tate leads an early morning outdoor fitness class for delegates 6. Beautiful views of the Cornish coastline provide the perfect backdrop for SpaFest 2019 7. Jasmin Julia Gupta of Cancer Hair Care of receives a charitable donation from Made for Life 8. Amanda Winwood with Trained Brain’s Jamie Edwards

gave a detailed account of the various stages of breast cancer and their complications. Jasmin Julia Gupta, founder of Cancer Haircare, talked about the emotional impact of cancer hair loss, and was joined by Dorothy Purdew, OBE, who detailed how Champneys has introduced Cancer Haircare to its offering. Finally, Freyja Hanstein, founder of the Wholesome World app, told how a personal

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Business Report: SpaFest 2019 4

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Speaker highlight

Discovering benefits as deep as the ocean “Spas have a role to play in encouraging a connection with water in order to shift red mind (chaos) and grey mind (burnout) into blue calm and coherence,” urged Lizzi Larbalestier, director and blue Lizzi Larbalestier health coach at Going Coastal Blue. “Water connectedness can support physical, cognitive, emotional and psychological health, and has even been shown to promote pro-social and pro-environmental behaviour,” she added. Larbalestier’s presentation focused on the physical and psychological benefits the ocean

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can provide in calming stress, anxiety and connecting people to nature. Introducing the concept of ‘blue health’ – the science and philosophy of which promotes mental, physical, spiritual, and social wellbeing through connection to water – she said: “Water symbolism is globally and cross-culturally ubiquitous, and while healthy wild water is essential for individual and collective wellbeing, it is often under-valued and under-utilised.” Larbalestier concluded: “Through discovering and applying some of the science behind blue health, we can positively influence wider ecosystem ripples created within our own lifestyles and those of our clients”.

Made for Life Foundation SpaFest is a key fundraiser for the Made for Life Foundation, founded in 2008 by Amanda Winwood, which has provided holistic support to more than 10,000 people diagnosed with and recovering from cancer over the last ten years. The foundation organises days filled with complementary treatments, organic makeovers, nutritional advice, art therapy, meditation and relaxation techniques, along with time for sharing and hugs. Special pamper days are held around the UK, along with workshops, talks and events where those going through cancer in any form can come together and enjoy a ‘day off’ from the condition. Central to this mission is its Cancer Touch Therapy training course, a fully accredited three-day programme that enables UK spas, including Aqua Sana and Champneys, to open their doors to people going through cancer. www.madeforlife.org

journey through illness led her to create a wellbeing resource for others (see p80). One last panel discussion, chaired by Sarah Camilleri under the banner ‘Designing with wellness at the heart – addressing people, planet and health’, featured Jean-Paul Blissett, CEO of Melt Design Hub; Erin Lee, managing director of Dröm; and European Spa contributing editor, Mark Smith. The two-day event then concluded with a secret auction and prize raffle in aid of the Made for Life Foundation. “For me this was the best SpaFest yet,” concluded Winwood. “We listened to feedback and evolved, developing more workshops and interaction with all our guests. St Michaels Resort was great and the speakers were fantastic with lots of takeaways for business and personal use. The openness and authenticity of all who attended was truly heart-warming.” www.madeforlife.org/spa-fest

SpaFest 2020 moves to Scotland In a change of location for 2020, the fourth SpaFest event will be held at Archerfield House in Scotland from September 28-October 1. For booking and sponsorship details email pete.whitwam@madeforlifeorganics.com. All accommodation should be booked directly with Archerfield House. Special rates are available for pre-payment before January 31, 2020.

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M AY 1 8 - 1 9 2 0 2 0 Po r t u g a l

HEALING SUMMIT 2020 â—? MAY 18-19, PORTUGAL As global leaders in healing hospitality we took a leap into a new paradigm at the 2019 summit. For global delegates and speakers alike it was a life changing and transformative experience. The work continues and we invite you to join us next May as we will discuss the evolution and success of economic inclusion and growth within a new holistic world view. We will explore new and better ways of relating in business and honour the true wealth that is created. The HEALING SUMMIT 2020 will be held again at the golden shoreline of Portugal. The two-day event will bring together the global leaders of healing hospitality, practitioners, scientists, social businesses, new wealth investors and those who aim to explore the truth of how to live and act for the betterment of all.

Please join us in May 2020 when the healing story continues.

Secure your space: www.healingsummit.org healingsummit@healing-hotels.com +49 221 20531175


Wellness

HEALING THERAPIES

NUTRITION

MINDFULNESS

MOVEMENT

RETREATS

EDITED BY SARAH TODD

Editor’s choice

Borgo Egnazia becomes first to curate Blue Zones Retreats Brand new programmes draw from global centres of longevity to teach guests the secrets of living longer and healthier lives ITALY: Borgo Egnazia in Puglia has become the first property in the world to be certified by the Blue Zones Organisation to host Blue Zones retreats. Blue Zones are the five regions in the world in which people have the lowest rates of chronic disease and live longer than anywhere else. They include parts of Italy, Japan, Costa Rica, the US and Greece. Aiming to help participants optimise their surroundings and make healthy choices in order to live longer, fuller and ‘bolder’ lives, the five-night retreats at Borgo Egnazia will see certified instructors provide evidence-based guidelines and personal tool-kits focused on nine specific lifestyle habits. These include ‘Purpose’, helping guests learn how to apply personal skills and passions in pursuit of living longer and better; the ‘80% Rule’ which follows the Okinawan mantra ‘Hara hachi bu’ that encourages people to stop eating when 80% full;

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and ‘Wine at 5’, where the end of the day is toasted with family and friends. The full-board retreat will also offer six movement lessons in the Apulian countryside, five Blue Zones cooking lessons and a 50-minute massage. Other principles followed aim to help guests

“We have always had a strong commitment to delivering happiness to people, whether we are talking about staff or guests”

‘Move Naturally’ through physical activity in outdoor locations, and ‘Down Shift’ by learning routines that reduce stress. ‘Plant Slant’ focuses on diet, while ‘Belong’, ‘Loved Ones First’ and ‘Right Tribe’ aim to foster a sense of connection with family, friends and broader communities. “We have always had a strong commitment to delivering happiness to people, whether we are talking about staff or guests,” says director of wellbeing Erica D’Angelo. “Together with Aldo Melpignano, the owner and managing director, we wanted to implement a deeper, science-based approach to deliver meaningful wellbeing experiences. Our partnership with Blue Zones is perfectly in line with this vision.” The four retreats planned for 2020 will take place in March, May, September and November.

wellbeing, Borgo Egnazia

www.borgoegnazia.com

Erica D’Angelo Director of

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Wellness Global trends & developments

Six Senses Douro Valley breaks nature’s code to help guests ‘Grow a new body’ PORTUGAL: A new longevity programme at Six Senses Douro Valley combines the ancient wisdom of Shamanic healers with elements of neuroscience, medicine and nutrition. The seven-day ‘Grow a New Body’ Anna Bjurstam programme, said to be a European first, was created by renowned psychologist, anthropologist and shamanic healer Dr Alberto Villoldo. One vital component of the programme is energy medicine, which aims to encourage vitality and healing. This aspect has been specifically designed to help heal chronic conditions and prevent cancer, cardiovascular disease and dementia. Speaking to European Spa about the new

programme, Dr Alberto Villoldo commented: “The cutting-edge in medicine today is not repair, it’s regeneration. We are growing new organs in laboratories but nature gave us the codes to grow a new body. These are held in password-protected regions in our DNA and today, we know how to break these codes to get our health span to equal our lifespan, to live vital and joyous lives.” Anna Bjurstam, wellness pioneer at Six Senses Hotels Resorts Spas, added: “We believe wellness equals freedom and this step into Sacred Energy Medicine will enable our guests to connect with the field of magnetic energy, clear toxic emotions, and ultimately switch on longevity genes to live healthier and longer. It will elevate them further on their path to reconnection and living life to its full potential.” www.sixsenses.com

Aromatherapy Associates to support mental health charity Mind UK: Luxury skincare brand Aromatherapy Associates has begun a new partnership with UK mental health charity Mind, which will involve a minimum donation of £25,000 (E29,000) from the sale of its products. In alignment with the brand’s new Forest Therapy blend, intended to be a daily reminder that nature Anna Teal can be a source of nourishment, Aromatherapy Associates will also help to grow the charity’s ecotherapy programmes. These include green exercise therapy, social and therapeutic horticulture projects and wilderness therapy. Mind CEO Paul Farmer says ecotherapy can “improve mental wellbeing, give people the skills to get back into work or training, and help those who are lonely or socially isolated to broaden their networks.” Aromatherapy Associates CEO Anna Teal adds: “We strongly believe that our natural essential oils have the power to transform your daily routine and by supporting and raising awareness of Mind’s life-changing services, we hope we can help continue to drive this message.” www.mind.org.uk | www.aromatherapyassociates.com

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Wellness Global trends & developments

Mandarin Oriental to ban single-use plastics by 2021

THREE OF THE BEST Sound bathing experiences at Grotta Giusti ITALY: Tuscan spa resort Grotta Giusti has extended its wellness offering with three new sound healing treatments that will take place in the hotel’s millennial thermal cave. The trio of experiences includes Thermal Sound Massage, a 40-minute private session that involves the Bowl Master directly placing the singing bowls on each chakra before gently playing them. A Thermal Sound Bath group experience allows guests to listen to the voice of the Bowl Master and the soothing vibrations of the Tibetan instruments, while Thermal Sound Meditation uses visualisations and breathing exercises to help channel energy into the chakras. www.italianhospitalitycollection.com

Sensora treatment at Amilla Fushi MALDIVES: The luxurious Amilla Fushi resort has recently introduced a new Sensora therapy at its Javvu Spa. The multi-sensory immersive experience, created to bring ‘peace and balance to mind and body’, combines advanced chromotherapy with sound and kinaesthetic vibration, which is said to help to recharge the brain’s electrical field, promote deeper relaxation and enhance alertness. Sessions are tailored to meet specific wellness needs and include ‘Relax, Balance and Meditation’, a guided session based on the techniques of contemporary meditation master Osho. www.amilla.mv

GLOBAL: The Mandarin Oriental Hotel Group has committed to eliminating all single-use plastic across its entire portfolio of luxury hotels by the end of March 2021. The group’s wide and challenging commitment will apply to all operational departments, including bedrooms, spas, restaurants and bars. An elimination campaign is already underway following a thorough inventory in which the group identified 23 of the most common items of single-use plastic currently in use at its properties. To date, 86% of these items have been, or are being, phased out. James Riley, group chief executive, said: “Plastic waste is one of the gravest environmental concerns affecting our planet today. While our relatively small footprint limits our contribution to the world’s plastic reduction, as one of the most iconic luxury hotel groups, we are in a strong position to drive important changes in the industry. “We recognise that to achieve complete elimination while maintaining our luxury service standards is a challenge, but to change, we must set ambitious goals.” All of the group’s hotels have clearly-defined annual goals and progress reports will be issued every six months highlighting both achievements and any difficulties encountered. The first report will be published at the end of March 2020. www.mandarinoriental.com

mycoocoon: Colour immersion GLOBAL: Colour therapy pioneer mycoocoon offers a unique Colour Immersion programme, in which each tone is paired with sounds and gongs based on its particular associated ‘energy and vibration’. With a portfolio of luxury hotel and spa clients, mycoocoon also offers Spectrum Meditation, featuring guided meditation associated with each colour and yoga with curated music. www.mycoocoon.com

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Wellness Global trends & developments

Eleven Life offers unique approach to transformative wellness Iceland: Tucked away in the remote north of the country on the Troll Peninsula, Deplar Farm has been chosen as the ideal location in which to set the first wellness retreat from Eleven Experience. The four-day, personalised Eleven Life programme includes tasks to help participants boost their overall health by ‘rewiring’ their breathing techniques. Participants can take advantage of the pure air while focusing on their breathwork in ice-caves and igloos and taking daily wilderness walks. A range of spa treatments are also offered that are exclusive to the programme, including some inspired by Icelandic folklore, while a Viking Sauna combines drumming, breathing and hot and cold plunges to stimulate the immune system and test endurance. Other activities at Deplar Farm include picking wild blueberries from the bushes that carpet the surrounding countryside in the summertime, and watching the Northern Lights from the property’s outdoor pool, which is filled with heated natural spring water from the nearby valley. www.elevenexperience.com

Hypnotherapist to lead sleep programme at Lucknam Park

Global Wellness Day gains royal seal of approval as a ‘force for change’

UK: Lucknam Park Hotel and Spa, near Bath, is to introduce an exclusive new Sleep Retreat in early 2020. Taking place from January 17-19, the retreat will be led by clinical hypnotherapist Fiona Lamb (pictured above), who specialises in anxiety and insomnia and uses a variety of techniques, including guided meditation and hypnotherapy, to help improve sleep patterns. There will also be sound therapy with Qi Gong teacher Tallulah Rendall, whose workshops combine her singing voice with gongs, singing bowls and guitar. Dawn Cameron, who has managed the Lucknam Park Equestrian Centre for more than 20 years, is scheduled to perform equine-assisted therapy, teaching participants how to connect and bond with a horse through their body language and positioning by way of a technique known as ‘join up’. Retreat guests will also enjoy a three-course lunch and dinner in The Brasserie as well as daily morning group yoga sessions and a forest walk.

Global: The Duke and Duchess of Sussex have chosen Global Wellness Day (GWD) as one of 15 inspiring social responsibility projects to follow on their Instagram platform after asking their 9.3 million followers to nominate ‘forces for change’ in the world. On their Instagram, Sussex Royal posted: “These accounts showcase those persevering at the grassroots level, connecting our global community through a shared lens of giving back and helping one another.” GWD founder Belgin Aksoy said: “As a Global Wellness Day family, consisting of GWD ambassadors and key supporters, we are beyond Belgin Aksoy honoured and thankful that all our work towards the common dream of living well around the world has been crowned by the British royal family. “We admire their Royal Highnesses The Duke and Duchess of Sussex for using their platform to showcase the people and causes that work for the things that matter.” Celebrated simultaneously in more than 150 countries around the world at more than 7,000 different locations, the next Global Wellness Day will take place on June 13, 2020.

www.lucknampark.co.uk

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International news, innovations and investment Product, treatment and wellness intelligence Interviews and expert knowledge Exclusive reports on spa and wellness projects Design inspiration and equipment launches Previews of the best industry events

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Wellness Freyja Hanstein, Wholesome World

A wholesome approach We spoke to wellness entrepreneur Freyja Hanstein about the holistic benefits that the Wholesome World app offers its users, particularly those experiencing illness

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he founder of nutritional and wellbeing resource Wholesome World, Freyja Hanstein grew up in Cornwall and completed degrees in law and marine biology before travelling extensively to witness how different cultures approach wellness. Moving to Australia, she met her future husband, Lars, in Indonesia, but when she was just 27 years-old, in 2014, tragedy struck and Lars died from abdominal cancer. Less than a year later, Hanstein herself was diagnosed with a tumour affecting an area of the brain that controls memories and language. During her post-surgery recovery, Hanstein decided to combine the health and wellbeing research she had carried out for her own benefit into the Wholesome World app. This valuable resource offers advice and guidance on how to follow a wholesome approach to life, with a particular aim to support anyone going through chemotherapy or radiotherapy treatment, including her personal spa preferences. We spoke to the Cornish-based wellbeing entrepreneur to find out more.

Tell us about your path to wellbeing Wellness has always been a huge part of my life. Then, when my husband, Lars, underwent multiple treatment rounds for abdominal Synovial Sarcoma cancer, we looked for as many ways as we could to fill his life with wellness. Lars passed away in 2014, one month after we got married. During the following year, I displayed worrying health symptoms and I was subsequently diagnosed with an Oligodendroglioma Cytoma. I was lucky to have learned certain things from my husband’s illness, such as how the cancer diagnoses are confirmed, so I pushed for a proper brain scan perhaps sooner than I would have done otherwise. I had brain surgery to remove the tumour, but after my post-op radiotherapy and chemotherapy, which ended in early 2017, I faced a steep learning curve in regaining my concentration and reconstructing my language and memory abilities.

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How did you come to create the Wholesome World app?

How does the app help people introduce positive lifestyle changes?

My experience of cancer made me want to create something to empower people with as much knowledge about their health, nutrition and wellbeing needs as possible. The app touches on so many different life and health aspects. My husband dealt with the repercussions of cancer for years and then so did I. After living cancer-free for two years I wanted to speak about the insight I have gained. The app launched in February 2019 and has mental and physical fitness elements as well as nutritional information alongside different levels of health advice, including my personal spa and skincare choices, and scientific data. I wanted to create a hub of all my health research, that would be easy to access so users could download information or read it on their phone totally at their convenience.

It is intended to open the door for people to start understanding what benefits their own health and wellbeing. The app offers a wholesome approach to healthy living. Everybody is different, so the app focuses on many aspects of lifestyle and provides information on everything from home-based habits to scientific progress. It has professional contributions from nutritionalists and chefs alongside trusted medical, lifestyle and healthy eating articles. I’ve also included music on the app because, after my operation, I was unable to read during my recovery so I listened to lots of music instead. I couldn’t focus on much and to even understand basic conversation was very difficult, so having music that allowed me an element of meditation helped to calm any stress in me.

What are you enjoying most about your new venture? Meeting people and seeing positive reviews of the app is very rewarding, and I really enjoy creating

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The Wholesome World app created by Freyja Hanstein aims to deliver wide-ranging wellness information including medical, nutritional, cosmetic, spa and music highlights

dishes that are nutritionally beneficial. It’s great to be helping people to help themselves. Most of the time, we are bombarded with what we ‘should’ be doing, but by embracing new ideas, foods and ways of moving, we can challenge ourselves in small, positive ways without feeling out of control or as if we are failing. It’s the small steps that count at times when big changes are happening.

How will the app develop in future? I would love to connect more with people using the app, so I’m going to put a diary on my website so readers can have a more personal insight into what affects me and my headspace. Along with some of the contributors, I’m going to set up a series of mini Wholesome World Retreats, which will begin at Easter 2020 in Cornwall. Guests will be able to learn about food, enjoy physical wellbeing sessions and gain an understanding of the ethos behind the app. www.wholesomeworld.com

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Spa The Royal Champagne Hotel & Spa, France

Sparkling times We check in to Royal Champagne Hotel & Spa, the first destination spa offering personalised programmes and customised spa journeys in this celebrated region of northern France

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RE P O RT BY MA R K S M I T H

ituated in a commanding position in the hills above Épernay, the capital of Champagne, Royal Champagne Hotel & Spa offers uninterrupted views over the bucolic vineyards of this world-renowned wine producing region. Within walking distance of the historic villages of Champillon and Hautvillers, the resting place of Dom Pérignon himself, the property attracts wine lovers and luxury wellness travellers from around the world. The original hotel on the site closed in 2014 after it was acquired by Boston-based Champagne Hospitality collection, a group of boutique luxury hotels and spas that includes the award-winning Le Barthélemy Hotel & Spa in St. Barths. It was subsequently razed to the ground as part of a four-year, multi-million-euro project that resulted in the opening of the current property in the summer of 2018. Having gained a reputation for offering personalised service and unique experiences, Royal Champagne Hotel & Spa was recently named as the best hotel in France in the Condé Nast Traveler Reader’s Choice Awards 2019. Less than an hour from the capital, it has proved popular with Parisians, but also attracts a large proportion of its guests from the UK, USA and the Benelux countries. Despite its evolution, the eye-catching building has retained a slice of its heritage through the incorporation of the original 19th century Post House, where it is said that King Charles X of France stayed on the way to The indoor pool at Royal Champagne Hotel and Spa is located in a cathedral-like space with floor-to-ceiling windows that let the light flood in

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Reims for his coronation. Making the most of its hill-top position, the property was designed to resemble a contemporary amphitheatre, ensuring that all 47 rooms and suites, two restaurants and the spa have magnificent views across the Champagne valley. “The owners are passionate about the luxury hotel industry and wines, so obviously Champagne is the best destination for this,” says general manager Vincent Parinaud. “We are in the middle of the vineyards and every single guest area allows enjoyment of the view.” Spa at its heart Parinaud who has previously worked at Peninsula hotels in Paris, Shanghai and Hong Kong, joined the team during the pre-opening phase and believes the spa will be central to the success of the hotel. “It is a very significant part of the project and makes us stand out. The spa is something that is important for the image of the hotel and will bring many benefits,” he states. That this aspect of the hotel has the full support of its owners is evident in the apportioning of a whole floor of the building to the spa and wellness facilities. Indeed, Parinaud believes the facilities are key to

“When people come to our hotel, they are coming to experience a completely different environment, to relax and enjoy the stay. And for this, the spa is truly an asset.” Vincent Parinaud General manager

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Spa The Royal Champagne Hotel & Spa, France

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Spa The Royal Champagne Hotel & Spa, France

encouraging guests to extend their stays. “Many Parisian guests would come for one day and go back,’ he explains. “The idea with the spa, two restaurants, bar and terrace is to give guests enough to do for two or three nights. The hotel will be full this winter because of the spa.” The idea is to create an experience for guests that can include wine-tasting, walking and cycling during the day, with fine dining and spa time for added relaxation and downtime. This destination concept has so far proven successful, with many guests now calling the spa to check treatment availability before booking a room at the hotel. “Some people are coming only because of the spa,” says Parinaud. “They know we have Biologique Recherche here and they know they will have an amazing facial treatment.” The spa is set over two floors of the building and, in an

“The Bubbles concept is very Champagne. As a guest you may have one-and-a-half hours free, so you know you want one hour of massage, but you can add on half an hour more. It’s a little bubble of happiness, a beautiful add on.” Anna Pierzak Spa director

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Clockwise from above: Activities on offer include yoga and Pilates in a dedicated wood-lined studio; Royal Champagne Hotel & Spa sits amid the bucolic vineyards of the world-famous wine-producing region; the spa offers personal training in state-of-the-art fitness facilities; natural wood and golden fixtures and fittings create a honeyed tone throughout the spa; unique design elements create intimate spaces for guests to rest and relax

effort to connect the inside with the exterior surroundings, is flooded with natural daylight. At every opportunity, the interiors, designed by Sybille de Margerie, are warm and welcoming; lined with natural wood, the spa benefits from a unique honey-coloured glow that carries on from the reception and throughout the corridors and studios. Designed to captivate the senses, the spa benefits from nine treatment rooms; state-of-the-art fitness facilities; a wood-lined yoga studio; a eucalyptus-infused sauna; manicure and pedicure stations; and a mosaic-tiled hammam. Completing the experience are two temperature-controlled, chaise longue-lined swimming pools. The indoor pool and hot tub are positioned in a cathedral-like space with floor-to-ceiling windows that open up on the vineyards to create a sense of space and light that is rare in many spas. The outdoor terrace and infinity pool, meanwhile, are perfect for sunbathing, swimming and enjoying the incredible views.

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Spa The Royal Champagne Hotel & Spa, France Customised facial care Pierre-Louis Delapalme toasts Biologique Recherche’s partnership with Royal Champagne Hotel & Spa Renowned for its ultra-personalised approach to face care, Biologique Recherche was a natural choice as the sole partner for facials at the Royal Champagne Hotel & Spa. “Guests at Royal Champagne are coming for a fully personalised experience, combining hospitality, food, the Champagne heritage and, of course, the spa,” says the brand’s Pierre-Louis Delapalme co-president, Pierre-Louis Delapalme. “Biologique Recherche, with its bespoke and results-driven treatments, is an obvious part of their journey.” The spa menu includes all of the brand’s treatments and products as well as the exclusively developed signature facial, Second Skin Royal Champagne Treatment. Said to be a world first, this regenerating and lifting protocol features an electrospun mask with 80% pharmaceutical-grade hyaluronic acid and is designed for devitalised skin that has been damaged by the ageing process. The treatment also features one of the hero products from the brand’s range. “Grand Millésime is one of our key serums, created by Yvan Allouche, the founder of the company,” explains Delapalme. “It was, therefore, obvious to all of us to build a treatment around this great product, which is famous for its regenerating and anti-oxidating properties. The actives in it are also very similar to the polyphenols from grapes.” www.biologique-recherche.com

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Spa The Royal Champagne Hotel & Spa, France From top: The minimalist but welcoming spa reception area; chaise longues line the indoor pool, which offers stunning views of the surrounding vineyards; the spa’s large retail area is used for guest consultations and to showcase the product lines from Biologique Recherche, KOS and jane iredale

Led by experience Spa director Anna Pierzak joined the team to foster the concept and focus on staff development. Formerly director of Spa My Blend by Clarins at Le Royal Monceau, Raffles Paris, and most recently director of spa and wellness at Mandarin Oriental Paris, Pierzak says she was attracted by the new challenge, a move to the countryside and the lifestyle changes this would bring. “This project is very interesting,” she explains. “We have a unique possibility as it’s the first destination spa in France that is not in the mountains or at the seaside. I met the owners and decided to leave Paris and start a new life here to develop the philosophy of this project.” Staff training has focused on personalisation, including how to listen and observe in order to pre-empt, meet and exceed customer expectations. Pierzak bases herself at reception and greets each guest personally to ensure the customer connection is natural and attentive. The spa, which has a team of six full-time therapists and three freelancers, often sees huge demand for treatments from 5pm onwards, after guests have been exploring the wine region or enjoying the countryside. The solution for Pierzak is to provide a selection of offers and a range of options for visitors, such as balneotherapy in a private room using oils and a glass of Champagne. Around 35% of guests are from the local area, which makes these bookings more simple and flexible to manage time-wise, with many of them using vouchers, which are said to have proved to be a very popular option.

Hero treatments from KOS Paris KOS Paris’s founder, Sophie Allouche, has worked in collaboration with professional cosmetic formulators and an ethnobotanist to create a line of products for the body and face that respects both the environment and the skin’s natural balance. KOS products contain no petrochemical derivatives or mineral Sophie Allouche oils and are preservative, silicone, and paraben-free. They are made with botanical ingredients including prickly pear seed oil, acaí berry, babassu nut butter, argan oil, and kukui nut oil sourced from locations as far flung as the Amazon, Finland, Japan, Maghreb and Australia. Among Royal Champagne’s hero treatments are Discovery Treatment KOS, a deeply relaxing body scrub and massage with soft facial and regenerating hair care. In addition, Intensive Wrap Treatment takes in a scrub, a wrap and a massage to offer a full body treatment to firm and detox heavy legs. The spa’s Scrubbing/Hydration treatment is an exfoliating and renovating experience for which guests can select their own scrub and oil to achieve a unique and personalised result. www.kos-paris.com

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WELLNESS NEXT LEVEL

TAKING TO THE

The Lamp Hotel

La Butte aux Bois

Norrkรถping, Sweden

Lanaken, Belgium

SLEEP THERAPY Caesars Palace Bluewaters Dubai, UAE

HYDROTHERAPY Bergamos Retreat

Friendswood, USA

INFRARED THERAPY The Breakers

Palm Beach, USA

TREATMENT TABLES Galgorm Resort & Spa

Ballymena, Northern Ireland

QUARTZ THERAPY

PEDI/MANI CHAIRS

www.gharieni.com


Spa The Royal Champagne Hotel & Spa, France

Clockwise from above: The spa’s luxurious indoor hot tub; Champagne can be taken on the terrace with views over the wine-producing countryside; the spa has become popular with a wide range of guests, including those from Paris as well as international visitors to the region

A Bubble of your own Personalisation is a central tenet of the spa concept, and this is effected through service provision, the guest journey and the treatment offering from Biologique Recherche. The iconic French brand’s individualised approach to skincare has been a key draw for the spa. “The Biologique Recherche products are fantastic,” says Pierzak. “Thanks to this brand, we perform a lot of facials – up to 10 bookings per day, which, of course, makes retail revenue higher.” The treatment menu, which facilitates a bespoke journey at every stage, also offers KOS Paris experiences for the body, including a series of scrubs, wraps and massage, plus a personalised cure. The brand’s elegant face and bodycare products are crafted from natural and organic ingredients and its treatments and products are found in luxury spas around the world including Miraggio Thermal Spa Resort, Greece and Four Seasons Seattle and Peninsula Beverly Hills, USA. Guests are also offered the chance to add on a choice of ‘Bubbles’ – specific add-ons that evoke the spa concept and location – to their main treatment choice. “The Bubbles concept is very Champagne,” says Pierzak. “As a guest you may have one-and-a-half hours free, so you know you want one hour of massage, but you can add on half an hour more. It’s a little bubble of happiness, a beautiful add

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on. Perhaps you would like a massage for the feet and head, a scrub and treatment for the hands and feet, or even a nail polish. We can even add on a half-hour facial as a discovery experience. This is true personalisation.” Wellness in motion The spa currently offers yoga and Pilates as well as personal training, Nordic walking, cycling and other outdoor activities depending on the weather. A running club for staff members has also been launched to encourage them to care for their own health and wellness. The spa has already been meeting its targets and its position as the leading spa destination in the region has been confirmed. Creating unique guest journeys with a customer-centric approach has been key to this, ensuring personalisation and individual attention at every stage. “Guests come to a hotel to enjoy a stay and an experience,” says Vincent Parinaud. “They don’t just come for a night’s sleep. That’s why the spa is so important. You have to have one. When people come to our hotel, they are coming to experience a completely different environment, to relax and enjoy the stay. And for this, the spa is truly an asset.” The Royal Champagne Hotel & Spa +33 3 26 52 87 11 | www.royalchampagne.com Owner: Champagne Hospitality Group General manager: Vincent Parinaud Spa director: Anna Pierzak Spa interior design: Sybille de Margerie Spa Size: 1,500sqm Treatment rooms: Nine including two couple’s suites Staff: 10-12 Suppliers: Technogym, Tylo, Nordic France, Ever Blue, RKF Luxury Linen, jane iredale, Biologique Recherche, KOS Paris, Skinhaptics

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Expert Guide Management software

EUROPEAN SPA’S GUIDE TO

MANAGEMENT SOFTWARE REPORT BY SARAH TODD

C

hoosing a software system to help make your spa more efficient may demand a considerable investment, but it will also offer the opportunity to intelligently and strategically grow your business. From maximising the potential of each spa booking to managing your memberships and providing targeted marketing campaigns, leading spa software systems have a depth of functionality that comprehensively supports your business in a wide variety of ways. Software suppliers can also offer bespoke ways to counter any operational issues you many be experiencing, and offer knock-on benefits to your broader functionality. For example, effectively improving rota management can in turn enhance your staff wellbeing by ensuring therapists aren’t booked for back-to-back intensive treatments. Elsewhere, creating a seamless online and mobile guest journey will ensure a hassle-free experience for your clients, thereby encouraging return visits. Similarly, having a complete and intuitive software system means you can provide a paperless check-in process to smooth the guest welcome and their subsequent journey within your spa. Also related to bookings, choosing the right software system can boost your spa’s profitability thanks to inbuilt revenue management techniques, including dynamic availability. The best leading software suppliers have become successful by innovating their products in response to feedback from their partner spas. Choosing to collaborate with a provider who is proactive in this way means that you can be assured the product’s new features and enhancements will be best suited to your spa’s operational requirements. We hope you enjoy this Expert Guide, which we’ve compiled to help you to ask the right questions about what your spa requires and maximise your software investment.

European Spa would like to thank the following companies for their contribution to this guide:

• BOOK4TIME • PREMIER SOFTWARE • EZ RUNNER • MINDBODY • PHOREST • TREATWELL

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SIMPLICITY IS THE KEY

REAL-TIME INTELLIGENCE

A new software system is a considerable investment. Above all, you should choose a system that is easy for your entire team to use but also has the functionality to intelligently grow as your business does. Look for a supplier that can offer bespoke ways to solve any operational issues, whether that is providing smart time parameters for online booking that will help to prevent your staff from performing back-to-back massages, or helping your business to go from purchase through to reconciliation in a more streamlined way. Always put the guest journey at the heart of your software considerations, especially in terms of maximising the potential of each booking for the optimum business return. Also, consider if it can manage your memberships and track secondary spend, account for any additional charges and manage members’ direct debits.

A comprehensive reporting system is an essential part of any software purchase and can empower you to make more highly informed, strategic business decisions. Improving your productivity and maximising profits, the right software will give you access to reports that can help with a wide range of business-specific considerations, including: booking and inventory management; revenue tracking; payroll; and retention; and they will greatly help you to plan future growth. Every function within your spa’s software must have a relevant purpose and all features should be seamlessly linked in order to enable it to be operated in an intuitive way. Finally, ensure that your software is an integrated solution, rather than an isolated application and that it offers a high level of both flexibility and scalability to be able to grow with your business and whatever future needs may arise.

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Expert Guide Management software

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SALES OPTIMISATION

PRODUCTIVE & PROFITABLE

Providing a great opportunity to grow your business, marketing campaigns from many of the leading software providers enable you to retain and attract new clients as well as create specifically targeted lists for new promotions. Sending automated, data-segmented campaigns with your software’s marketing function will also free up valuable staff time, which can instead be spent focusing on providing an exceptional client journey. Having a complete and intuitive software system means your guests can enjoy a paperless check-in and check-out, and you can maximise your spa’s profitability thanks to the revenue management techniques that are built into the software, such as features that highlight dynamic availability. Other features you should expect to see are turn-away tracking and yield management, and you should be able to operate a multi-location business on one, cross-functional platform.

Your chosen software should deliver a seamless service for guests. Alongside this, enabling your guests to book a specific therapist and exactly the spa treatment, activities or classes they are interested in while online in a single session can greatly increase their spend. Not only does online booking enable spas to effectively stay open 24/7 but it also creates a valuable marketing opportunity by giving you the chance to engage in a highly effective way with a cross-generational audience, including Millennials. You could also create a members’ portal in order to leverage guest loyalty through a customisable, branded mobile app. By allowing your team to access their schedules online, the right management software encourages all your team to take pride in their work and achievements. Furthermore, it will provide businesses with the tools they need to both monitor and reward them.

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Expert Guide PROMOTION

BOOK4TIME Headquartered in Toronto, Canada, Book4Time is a leading global provider of next-generation wellness resource management software, and is the preferred solution for some of the world’s largest and most prestigious spa, beauty and wellness brands What makes Book4Time unique?

Roger Sholanki Chief executive officer

Book4Time bases its state-of-the-art products on innovation, and was the first in the industry to offer a cloud based solution. Starting with spa booking software, Book4Time quickly built an all-in-one solution that runs businesses from anywhere and continually adds new, innovative features that serve the wellness industry as a whole.

What should management software bring to spas? Your software should offer web and mobile appointment booking; staff and payroll management; inventory and revenue management; marketing and customer retention; business intelligence and reporting; data security and more. A software company should also offer implementation and onsite training, and guarantee fast and responsive customer service.

How is your software market-leading? Today, we service thousands of mid-enterprise spa and wellness businesses in over 70 countries. This achievement is a testament to our innovation and fanatical customer service standards which we have instilled in our team from day one. In particular, when it comes to hotel, resort or destination spas, we are the only global cloud-based solution on the market.

What are your latest innovations? As a cloud-based solution, we deliver new and exciting features and capabilities every few weeks. This ensures that all of our clients are using the latest release and enjoy new features we launch without waiting for their IT team to install updates. Most recently, we introduced updates to our multi-guest reservation feature, new updates to our class and activities booking module, new reports, and partner integrations.

How does your software enhance the guest experience? One example is our note-taking function, where spa staff can keep records of each guest’s individual needs and preferences, even communicating these across multiple properties, allowing for the ultimate in personalisation. Guests never have to answer the same questions because staff can consult their records in advance to create an exquisitely personalised experience every time.

How do you bring new technology into your products? Our product team is very active in the technology community. Staying abreast of new developments has been a key factor in our ability to keep our platform current. As well, we actively solicit feedback from our clients on how we can do a better job and listen to this feedback for cues on new ideas.

What might surprise operators about your software? We are the only cloud-based software in the world that supports more than 50 integrations to leading hotel management systems and loyalty programmes in over 70 countries.

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What the experts say... Valuable time: Online and mobile booking frees up time for front-desk staff that would otherwise be spent on the telephone, and allows guests to book in outside of business hours. Comprehensive reporting: An all-in-one reporting dashboard can save up to one or two days a week in time that would be spent on manual record keeping. Fully stocked: Inventory management ensures you never run out of guests’ favourite products.

GLOBAL SPA CLIENTS INCLUDE: Clarins Jumeirah Hotels and Resorts Meliā Hotels & Resorts Auberge Resorts Cowshed Mövenpick Hotel & Resorts BOOK4TIME +1 (905) 752 2588 www.book4time.com

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Award-winning cloud software for the spa & wellness industry HOTE LS & RESORTS

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Expert Guide PROMOTION

PREMIER SOFTWARE With Core by Premier Software standing tall as the company’s flagship solution, Premier Software this year celebrated 25 years of developing world-class business management software for the spa, wellness and leisure industries What makes Premier Software unique? Now celebrating its 25th anniversary, Premier Software’s successful flagship business management solution, Core by Premier Software, is one of the leading single and multi-site softwares for the spa, wellness and leisure industries. PCI-DSS certified, GDPR compliant and SEPA accredited, Core securely manages Leonie Wileman memberships, payments, client data and Chief operating officer more, to match the growing needs of spas.

How can Core by Premier Software improve spa operations? It streamlines operations around the spa to create a stress-free experience. Core records clients’ preferences on their individual cards to help staff create a personalised experience. The system also ensures processes such as reporting, confirmations and reminders are autonomous, while integrating with existing PMS systems to save time.

How does your software stay competitive in the market? Core has been developed by professionals with roots in spa and wellness, meaning Premier has its fingers on the pulse of the industry. Through keeping in touch with clients and holding regular forums, we ensure our software remains one step ahead in simplifying business processes and providing all the tools needed to help maximise profits.

What are your latest developments?

Core’s flexible integrations can often surprise people. The system not only links with existing PMS to ensure two-way booking and billing, but works in conjunction with self-swipe Fast Track technology to allow members quick access to reception, and monitor client retention and attrition rates. This technology is affixed to entryways and connects with Core to keep spas secure.

How does your software enhance the guest experience? Core connects with Online by Premier Software to allow online booking, meaning clients can book spa days and packages at a time that suits them. These details are then relayed back to Core to inform staff. This then ensures the client’s visit is made stress free and as easy as possible.

What’s next for Premier Software? For 2020, we are looking to enhance Core’s functionality with an exciting, upcoming new software add-on, called Golf. Designed for spas, hotels and resorts with golf courses on-site, Golf integrates with Core to promote online bookings, EPOS, tee and buggy bookings, and more.

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Online integration: Your guests can book appointments and retail gift vouchers 24/7 with a web-suite, such as Core’s Online by Premier Software.

Cottonmill Spa at Sopwell House, UK

What might surprise operators about your software?

What the experts say...

Automated marketing: Send automated data-segmented campaigns with your software’s marketing function. This will free up staff time to improve the client journey. Run reports: Analyse the success of your business by revenue, commission and treatments with automated reports, which can be delivered direct to your inbox.

SPA CLIENTS INCLUDE: Cottonmill Spa, St Albans, UK The Lanesborough, London, UK The Belfry Hotel & Resort, Sutton Coldfield, UK Marbella Club, Spain Pearl Spas, Malta Park Inn by Radisson Meriton, Tallinn, Estonia

The Spa at The Belfry, UK

Premier has worked diligently on an open Application Program Interface (API) that allows Core to talk to other systems for a smoother client journey. A new Performance Report further aims to pull business KPIs into one place for monitoring. Finally, Premier has partnered with Journey to improve client shopping experiences with the booking platform RevSpa.

Premier Software +44 (0)1543 466 580 www.premier-core.com

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Expert Guide PROMOTION

EZ-RUNNER

MINDBODY

With over two decades of wellness experience, Ez-Runner offers a full stack of services to manage a spa wellness business, from ‘in person’ to digital interactions with customers

Founded in 2001, MINDBODY is a leading technology platform for the health and wellness industry, linking health, wellness and beauty professionals to millions of clients in over 130 countries What is special about MINDBODY?

Phil Coxon, managing director, EMEA

Our software helps streamline the day-to-day operations of your spa, from the front desk to the treatment room. We are also able to offer 24/7 customer support, which we believe adds huge value. Our partners can think of MINDBODY software as extra staff that handle the things you don’t want to, so you can focus on your clients, find new ways to market your business or train your staff.

How do you incorporate technological advancements into your product range? MINDBODY’s booking and usage activity generates a ton of data every day, which we use to evolve our product to grow our customer’s business. With approximately £70m (d82m) being invested in the software’s R&D in the next year, many of our roadmap choices have been around building a marketplace that sends business to our customers, or creating AI tools around customer retention.

Stefan Drummond, Founder and managing director

What makes EZ-Runner unique?

How can your software enhance the guest experience at spas?

We incorporate knowledge and experience from multiple sectors to provide a highly specialised solution. You can learn a lot from other industries, and that gives us and our clients an edge. The key is differentiation that is impactful, relevant and grows your bottom line.

With our spa booking software, your guests have the freedom to book when it’s most convenient for them via their phones, your website, or even Facebook. In return, you’ll get a client who’s relaxed and happy from the moment they walk in. It’s their day, so make sure that bookings are fast, easy and liberating for both of you.

How can your software enhance the guest experience at spas?

Mobile-friendly software is very important to our customers. While many spas traditionally run their software from a desktop, MINDBODY offers mobile solutions that will allow you and your staff to function away from the front desk. With the MINDBODY business app, you can run your day-to-day business from a mobile device, allowing you to move throughout the facility and make updates in real-time.

A key for us is using technology to complement the spa experience. We have tools that manage consultation forms digitally, so they are stored in the cloud and are GDPR compliant. We enhance the personalisation aspect, so key information is available on any mobile device for therapists to access. This keeps discussions in treatment rooms super discreet.

How do you incorporate technological advancements into your product range?

What are your latest innovations?

MINDBODY +44 (0) 20 3514 1894 https://uk.mindbodyonline.com/spa-software

Technological advancement is an essential part of our DNA. We look at everyday experiences and see how technology influences that. However, technology and human integration go hand-in-hand, so we add items that help, not hinder, the human element, such as saving credit card details, to make it easier for guests to spend without replacing the human element.

Tel us about your latest innovations They include digital consultation forms, guest registrations, mobile meet-and-greet, mobile apps and tokenisation, so you can pay for future treatments with pre-saved credit card details. We’ll also be launching our new software system in 2020. EZ-RUNNER Tel: 0844 847 5827 www.ez-runner.com

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Expert Guide PROMOTION

PHOREST

TREATWELL

The software of choice for over 6,000 spas and salons globally, Phorest is a powerful cloud-based system designed to assist with day-to-day operations, driving new business and generating referrals

Founded in 2008, Treatwell is a leading European online booking platform for hair and beauty in Europe. Its mission is to create the perfect beauty and spa booking experience What makes Treatwell unique? We invest heavily to promote the professional spa and beauty industries, with advertising campaigns that drive guests to your spa. We’ll send those customers straight to your online profile on Treatwell and Lastminute.com, where they can book your spa packages and individual treatments online 24/7. Lopo Champalimaud Founder

How can your software enhance the guest experience at spas?

Ronan Perceval Chief executive officer

Not only are the Phorest features extremely beneficial to the spa owner and manager, it also positively impacts the client’s experience. For example, the spa branded app allows clients to book directly into your spa all at the touch of a button. Another great feature is our GDPR-compliant digital consultation forms which connect your client records, so they don’t need to spend time filling out information you already have.

What makes Phorest unique? Phorest is a cloud-based software but what makes it unique is it’s powerful marketing tools, designed to help people spend more and generate more referrals. The email and SMS features are a great way of reaching out to a spa’s clients. They include pre-designed templates to help owners and managers push out the right content to the right client.

How does your product range incorporate the latest technological advancements?

Some 45% of our spa customers book outside of typical opening hours. That’s why, as well as your profile on the Treatwell marketplace, we give you a ‘Book Now’ widget to install on your Facebook, Instagram or own website, to take bookings whenever your customers want, however they want. After a visit to your spa, we’ll also invite guests to leave a verified review. This visible feedback helps to build your online reputation faster than ever.

How can your software help spa businesses? Our software can help turn one-time spa-goers into lifetimers. Treatwell offers industry-leading tools to help keep clients coming back and increase loyalty with every booking – minus the workload. These include automatic invites to rebook and reminders via email and SMS; professionally-designed email marketing templates you can send when you like; and a social media toolkit that includes images, gifs and even reviews.

How do you incorporate new technologies into your products? Treatwell Connect is the digital toolkit you need to manage your business easily, safely, securely and at an affordable price. We make sure Connect is the most secure way to store information, providing individual access for team members (decided by you), password-protected details and aliginment with GDPR regulations. You’ll always have full autonomy over your business and since the easy-to-use software is accessible from tablets, computers and smartphones, you can manage it from the palm of your hand. Treatwell +44 (0) 330 100 3515 www.treatwell.co.uk

Phorest Tel: UK: +44 (0) 20 7100 9290 www.phorest.com

Rena Spa at Leonardo Royal Hotel London St Paul’s

The Phorest product and development team are the most forward thinking in the industry. Phorest was first to market with SMS technology for salons in 2004 and, in 2020, will be first to market with integrated Instagram advertising that sees a return on investment from a spa’s social media all the way to the till.

How do you enhance the spa guest experience?

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What are your latest innovations? Phorest recently launched the newly designed branded app, which allows spas to stand out from their competitors and helps them own their brand on a digital platform. The app is fully integrated with the Phorest software, therefore the colours, themes and styles selected in the app will carry through to the Phorest email marketing campaigns and much more, allowing spas to fully enhance their brand.


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FURNISHINGS

Style EQUIPMENT

FINISHES

TECHNOLOGY

FITNESS

ED I T ED BY DAV I D FAG A N

Design focus

Studio Apostoli brings northern lights to Italy Aurora borealis-inspired spa at Hotel Terme Formentin includes XYZ+ shower in collaboration with Jacuzzi Leading wellness designer Alberto Apostoli has created a stunning iceberg-themed design plan for the new spa at Hotel Terme Formentin in Abano Terme, in the Padua region of Italy. Charged with revitalising the spa, which is arranged over three floors, Studio Apostoli has taken inspiration from the aurora borealis and the icebergs of the northern seas to design an environment that is warm and welcoming within its contrasts. An elegant property, founded in 1911 in the Alberto Apostoli historic centre of one of the most important and ancient thermal regions in Europe, Hotel Formentin harnesses a powerful jet of natural thermal water that flows at 87°C delivering about 300 litres per minute. The northern light effects will be created using a fabric that integrates optical fibres, while the striking icebergs, located in a stunning double-height space, are made of sintered expanded polystyrene covered with resin. The opening of the new spa is scheduled for April 2020 and as part of the new wellness experience Studio Apostoli has also included the XYZ+ shower experience (pictured below) that it designed in collaboration with Jacuzzi. The shower, which is suitable for commercial spa applications including changing areas, spa suites or thermal zones, is said to embody ‘flexibility, freedom and purity’ in its dynamic lines. “This product embodies the purest of forms, offering morning showers for a chance to reconnect, evening showers to relieve the stresses of your day and late-night showers for peaceful contemplation,” says Apostoli. Jacuzzi’s insistence on premium materials, essential lines and minimalist shapes has delivered a quality, tactile and functional unit that is conceptually flexible enough to allow designers to incorporate it into a wide range of modern designs. Available with a selection of door and tray types, a hand shower provides versatility of use with the solidity of a mixer base plate made from Techstone. This structure comes with an integrated shelf in black-and-white or white-and-chrome finishes, with a choice of traditional single lever or thermostatic technology. A fixed showerhead, made from stainless steel and with a white, satin-smooth finish, provides both raindrop and cascade options for tailored wellbeing enhancement.

www.albertoapostoli.com | www.jacuzzi.co.uk www.formentin.it

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Style Design, form & function

Caesarstone  Frosty Carrina and Concrete finishes

Providing a versatile, hygenic and decorative alternative to the use of real marble and concrete, Caesarstone’s quartz products can be used for a range of spa surfaces. The extremely hard-wearing and non-porous material has recently been included to dramatic effect at The Spa at South Lodge in Sussex, UK. Creative designers at Sparcstudio chose the brand’s Frosty Carrina for worktops in the Ridgeview Beauty Bar (pictured left) to offer a premium, polished finish that would withstand the use of water, heat and oils in the treatment area. Raw Concrete and Fresh Concrete finishes were selected for the spa’s bespoke joinery and furniture, with sauna and steam room seat and wall cladding, as well as contemporary columns throughout the pool area, being constructed in Caesarstone Misty Carrera.

www.caesarstone.co.uk Technogym q BIKE!

Technogym’s BIKE! has become the first of its products to be integrated into the Technogym LIVE platform, offering live or on-demand indoor cycling classes run by some of the most sought-after trainers from fitness studios in different cities around the world. The subscription-based channels offer training sessions from studios in a range of languages from countries throughout Europe, Asia and the US, including from 1Rebel in London and Revolution by Virgin Active in Milan. A result of Technogym’s 30-year industry experience, BIKE! allows users to scientifically track their power output in watts and the user-friendly machine features a patent-pending on-the-fly system that enables four-way adjustments with one simple touch. The flywheel resistance system is equipped with a powerful neodymium permanent magnet to assure a smooth and consistent ride.

www.technogym.com

Oakworks p Masters Collection Halo Trolley

Available in a range of finishes to match any of the brand’s Masters Collection treatment tables, Oakworks has launched a versatile range of trolleys to improve the ergonomics of spa treatment rooms. The Masters Collection Halo Trolley is available in two different widths and with up to five standard drawers, including up to two warming drawers. A programmable dimmable LED light can be included to enhance room ambience, while functional benefits include a spill-proof top, an esthetic tray, a one-touch lamp and casters to provide ease of movement. The trolleys will soon be available in a choice of two different depths and more than 100 finishes can be selected during the bespoke design process provided at masters.spatables.com.

www.oakworks.com

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Style Design, form & function

SCAB Design  Lisa Lounge and Lisa Lounge Filò

Displaying its commitment to creating furniture that is environmentally friendly as well as beautifully designed, the GO GREEN range from SCAB Design features chairs made from 60% certified recycled plastic, which are, in turn, themselves 100% recyclable. Among the first models to be made available as GO GREEN versions will be the Lisa technopolymer series. Previously including a chair, an armchair and a stool, a new lounge-size seat and footstool (pictured left) are now available in colour combinations including a terracotta-coloured coated frame and brick-red velvet upholstery For outdoor spaces, the Lisa Lounge Filò features a hand-woven nautical rope ribbon in four refined colours, on a frame made of galvanised and powder-coated steel for optimum weather resistance. Five structure and rope colour variants include linen with silver rope; dove grey with dove grey or orange rope (pictured top); anthracite with black rope; and Air Force blue with anthracite rope.

www.scabdesign.com

Dornbracht 

Aquamoon ATT Delight Edition In a collaboration with lighting specialist Volatiles, Dornbracht has transformed its Aquamoon ATT shower with the addition of a glittering display of 6,144 glass mosiac tiles, each of which is a touch-sensitive LED that can transform into millions of colors to offer an intuitive chromotherapy experience. Limited to a special edition run of just 25 pieces worldwide, the Aquamoon ATT Delight Edition has a central dome covered in platinum leaf that has been hand-applied by craftsmen, ensuring each unit is unique. An integrated Champagne matte affusion pipe provides a Kniepp hydrotherapy mode, while a custom ring-shaped drain by Baqua creates symmetry in the design and allows for a flat floor without any slope. Four innovative flow modes, including Aqua Circle, Tempest, Queen’s Collar and Embrace, combine in Soothe, Nurture and Empower chromatherapy experiences.

www.dornbracht.com www.volatiles.lighting

Comphy p

Sleep by Comphy Ideal for use in spa treatment rooms and relaxation areas, Comphy has designed a weighted blanket that aims to create a heightened sense of comfort and improve restful sleep. Aiming to provide an special sensory experience for spa guests, the cover can be used to enhance deep relaxation massage or sleep treatments as well as being made available for guests to purchase and take home. Weighing around 4.5kg, the blanket is offered as part of a package entitled Sleep by Comphy, which also includes a Sleep Kit that is designed for gifting, retail or in-spa use. The Sleep Kit includes a soy candle, aromatherapy bath salts, a linen spray with natural sleep-inducing ingredients, a Comphy pillowcase, a soothing meditation playlist to download, and an online sleep quiz.

www.comphy.com

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Style Design, form & function

Parker & Coop   Woodstock Collection

Styku p 3D body scanner

Said to be the most advanced of its kind currently available, Styku’s 3D body scanner captures millions of data points in just 35 seconds to ascertain the shape, measurements and body composition of clients and create a 3D model. Use over time allows visual tracking and comparison of weight-loss, fitness or muscle-gain targets, enabling trainers to illustrate how their fitness and nutrition programmes are impacting clients’ health. Currently in use at UK properties including Lanserhof The Arts Club and The Langley, London, as well as Grantley Hall in Yorkshire, the compact device can predict fat mass, lean mass and bone mass; determine the exact type and location of body fat; track baseline circumferences of the whole body; and aid rehabilitation from injury through the provision of effective postural treatments.

The Woodstock Collection provides a sense of style and order for spa gardens and interiors in the shape of its simple, yet distinctive log storage solutions. Carefully crafted and available in a variety of shapes, sizes and finishes, the range from Parker & Coop is perfect for seasoning logs and can also be used as a rustic feature element for relaxation spaces. Available in steel or aluminium, with a rusty patina or paint finish, Woodstock options come in a selection of shapes and sizes that can be connected together. Bespoke designs and colour options are also available and all the products are handmade in the UK.

www.parkerandcoop.com

www.styku.com

Treesse  Shadow by Marc Sadler

Designed to bring all the benefits of a larger hydrotherapy spa into a compact space, the Shadow spa from Treesse features the brand’s ‘ghost PLUS’ system, which hides the embedded technology to promote minimalism and purity of form. Particularly suited for use in spa suites, Shadow has been created to harmonise with and complement a wide variety of contemporary design schemes, with strategically mounted atmospheric lighting working to create a subtle but distinct sensory impact when in use. Sadler has aimed to provide ‘maximalist performance with a minimalist appearance’ by concealing whirlpool jets within illuminated bands lining the perimeter of the spa at torso and lower leg heights. An additional layer of concealed ‘eye’ jets are discreetly housed in moulded pockets immediately below the chromotherapy bands to provide a more intense, targeted hydromassage to specific areas such as the upper and lower back, and feet for a reflexology experience.

www.gruppotres.it

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Style Design, form & function

Crown Sports Lockers q Sustainably produced lockers

Bringing environmental awareness to the heart of spas, Crown Sports Lockers has created a sustainable waterproof locker for wet changing room facilities. The carcass is constructed from recycled plastic and can itself be recycled at the end of its life. The ultra-hygenic doors, made from real timber or a range of compact laminates, are impregnated with an antibacterial agent to guard against the growth of superbugs such as MRSA and E-coli. Fulfilling the need for hygiene while meeting demand for ‘green’ fixtures and fittings, Crown Sports Lockers are made to measure in the UK using sustainably-sourced timber. The company provides clients with a dedicated project manager from first meeting to handover and its previous projects include St Michael’s Spa and Resort in Falmouth.

www.crownsportslockers.co.uk

Fashionizer Spa p

Esthetica  Shirodhara Massage Bed

With a modern, functional design, the Shirodhara Massage bed from leading Indian spa and salon furniture manufacturer Esthetica is a multipurpose bed that can be for dry and oil-based massages as well as shirodhara treatments. Constructed around a solid teak frame with polycure wood coating to ensure durability, the removeable mattress can be used to perform floor massages, while the ability to manually adjust the height provides comfort for therapists. The bed comes with a detachable wooden headrest, a tray and a drawer, with standard accessories including two brass bowls, two bolsters and wooden step to climb on to the bed. An optional Shirodhara headrest is available and the frame can be supplied in dark walnut, yellow teak, wenge or natural teak finishes. Esthetica’s range, available through Spa Vision, also includes traditional Ayurveda Dhroni tables, a low floor Thai massage bed and striking ritual bowls.

Orion Spa Tunic The newest addition to Fashionizer Spa’s organic CPF (Cotton Performance Fabric) sustainable spa collection is the men’s Orion Spa Tunic. Displaying a rounded neckline with a V-neck split and topstitch detailing, the new men’s tunic was created to complement the company’s best-selling Opeia Spa Tunic for women. However, its classical, minimal stylings allow it to be worn as an accompaniment to any of the brand’s CPF spa wear. Fashionizer Spa’s soft, comfortable and eco-friendly CPF range is durable, breathable, and hypo-allergenic, and the Orion garment is available as a stock item in cream or made to a minimum order in black.

www.fashionizerspa.com

www.spavision.com

Every issue of European Spa showcases the best in spa equipment design, textiles and furnishings. Contact David Fagan on +44 (0)115 950 4748 or email david.fagan@spapublishing.com

www.europeanspamagazine.com

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Main image, bottom left and right: Center Parcs Woburn Bottom centre, Brimstone Spa, Langdale

HOSPITALITY & LEISURE CONCEPTS SEAMLESS DEVELOPMENTS FROM CONCEPT TO COMPLETION

HLC offers expert advice to all those embarking on any exciting and cuttingedge project in the field of hospitality & leisure, including: spa and wellness facilities; hotel and resort accommodation; food and beverage outlets; retail experiences; indoor and outdoor leisure; infrastructure and landscaping designs.

“We take your aspirations and turn them into reality, across the whole spectrum of hospitality, spa, wellness and leisure developments.� Don Camilleri HL Concepts

dc@hlconcepts.co.uk | www.hlconcepts.co.uk


Between the covers

We connect you with the best brands serving the spa and wellness sector. This issue of European Spa features the latest expertise, news and developments from: [comfort zone] 23, 44, 62 7th Rise 72 Alacer 41 Alejandro Escudero 19 Aleksandrowicz System 22, 43 Antti Pietikäinen 17 Aromatherapy Associates 67, 76 Babor 24, 63 Barr + Wray 21, 39 Bastien Gonzalez 20 BC Softwear 39, 44, 70, 72 Beauty Düsseldorf 24 Bensley Architecture, Interior Design and Landscape 32 Biologique Recherche 23, 49, 50, 85 Book4Time 92, 93 Caesarstone 100 Cancer Haircare 72 CatchOn 28 Caudalie 4, 66 Cheshire Wellness 39 CIDESCO 24 Clarins 13, 62, 72 Clever Association 41 CND 6, 62 Comphy 101 Conceptasia 28 Cosmetic Executive Women 43 COSMOPROF 16, 24 Crown Sports Lockers 103 CryoAir 40 Dalesauna 89 Davines 23, 31 Dermalogica 63 Dornbracht 101 Dröm 71 Elemis 2, 18, 62 Ellisons 41, 65, 72 ESPA 20, 22

Esthetica 103 Ever Blue 88 Executive Fitness Foundation 72 EZ-Runner 96 Fashionizer Spa 103 Florence Roby 24 FOREO 15, 72 Gentlemen’s Tonic 66 Germaine de Capuccini 34, 66 Gharieni 23, 39, 43, 87 Global Wellness Summit 28 Goddard Littlefair 22 Going Coastal Blue 72 Grassroots Pantry 31 Guerlain 48 HammerStrength 40 Healing Summit 74 HL Concepts 104 ila Spa 38 Image Skincare 68 Ionto-Comed 24 Irish Spa Association 19 Jacuzzi 99 Jamie Edwards 71 jane iredale 41, 88 Jean Pierre De Villiers 42 Jessica 38 Kissed by Mii 41 KLAFS 10, 39 KOS Paris 86 LaStone 38 Lemi 24, 53 LifeFitness 40 Living Earth Crafts 23, 107 LuLuLemon 32 Maat Handasa 19 Made by Zen 79 Made for Life Foundation 24, 71 Made for Life Organics 71

Majestic Towels 45 Margaret Dabbs London 67 Melt Design Hub 71 miha Bodytec 41 Mii Cosmetics 68 Mindbody 96 Murad 66 My Copper Cup 39 mycoocoon 77 Natura Bissé 38, 41, 64 Natural Spa Factory 43 Nilo 69 Ninety Days 43 NMC2 72 Noel Asmar Uniforms 31 Nordic France 88 Novetex Textiles 32 Oakworks 33, 100 Oliver Heath Design 43 OPI 60, 67 Paolo Caravello 17 Parker & Coop 102 Paula Perkins Spa Consultancy 22 Peter Thompson’s of York 41 Pevonia 68 Phorest 97 Phytomer 54, 66 Plymouth University 72 Premier Software 94, 95 Promakers 17 Pukka Herbs 72 REM 98 Repêchage 24 ResortSuite 28 RKF Luxury Linen 88 Russell Sage Studio 23 Sally Beauty 55 Salon Business Secrets 43 Sandy Roy Beauty Therapy Institute 24

SCAB Design 101 Skin Regimen 23, 61 Skinhaptics 88 Skyline Architects 22 Slow Ageing Essentials 72 Sordo Madaleno 19 Sothys 58, 59, 64 Spa Life International 22 Spa Life UK 42 Spa Vision 23 SpaBreaks.com 44 SpaFest 24, 71 Sparcstudio 81, 100 SPATEC EUROPE 24, 25 Sporting Edge UK 40 Studio Apostoli 99 Styku 40, 102 Sybille de Margerie 84 Tanita 40 Tate Wellness 71 Technogym 88, 100, OBC Thalgo 26, 52, 63, 72 Thalion 64 The Light Technique 72 The Nail Yard 20 Thémaé 56 Think Tree Hub 72 Tip-Touch International 32 Trained Brain 72 Treatwell 43, 97 Treesse 102 Tylo 88 UK Spa Association 43 Valmont Group 22 Voya 9, 66, 72 Wax:One 66 Wholesome World 72, 80 World Spa & Wellness Convention 24 ZenSpa Pedicures 38

To discuss any bespoke advertising requirements, please contact the sales team at European Spa, T: +44 (0) 115 950 4748.

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In conversation with...

EMMA DARBY

The chief operating officer of wellness consultancy Resense on the joys of working with a team you love and making time for what’s important in life “It has taken me some time and a little growth to establish a successful work-life balance” Anyone who reads this, who knows me from when I was a spa director, will laugh at the idea that I have a work-life balance at all. I used to be all about my work. However, to put it simply, I achieved a work-life balance because I grew up. At the end of the day, to switch off, I’ll go to the gym and have a run or lift some light weights. I love to socialise and I have a friend who is very passionate about wine, so it’s great to spend time with her!

“As well as ending the day correctly, it’s important to start the day positively.” I have a gratitude diary. For five minutes every morning, I put on a silk dressing gown my mum bought me and just stretch and find some quiet within myself. I have a cup of mint tea and then write in my diary. After that, I get ready for work. I’m very fortunate that I can then walk to work from where I live in Geneva, and by the time I arrive, I’m totally ready for the day.

“I have worked with the team at Resense for eight years now, and they continue to inspire me.” The feedback I get from my colleagues is extremely valuable to me. When I’m on the road, travelling, and have an idea or am inspired by something, I can just call my team and discuss whatever it is that’s firing my passion – whether that’s a tile or a fabric texture with the design team, or to explore an exciting new wellness concept with the CEO. The Resense team truly supports each other. Going to work with people you enjoy being with, and are committed to, helps you to get out of bed in the morning. I know I am lucky as not everyone gets to do what they love with people they really like.

“The progression of ‘wellness’ into the mainstream over recent years really excites me.” I come from a fitness background and I studied holistic therapy 22 years ago so, for me, it’s been interesting to watch how things have come back around. About eight years ago, holistic therapies became more mainstream and I find this super exciting as wellness is also becoming more accessible to a far wider range of people than ever before. With the recent movement towards improving mental health, people are openly looking at a wide range of wellness options as they’re beginning to take more care of themselves.

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Emma Darby joined global wellness consultancy Resense in 2012 as operations manager, progressing to become chief operating officer in 2019. She has spent the past 25 years in the spa, fitness and cosmetology industry throughout the Middle East, Europe, Central and South America. Resense has been involved in the creation and/or management of 90 luxury spas worldwide.

“My

personal wellness goal involves enjoying a little bit of everything in perfect balance.” I’m very aware that I need to make space for myself and find some peace and quiet at times, but I also enjoy the benefits of socialising with friends, colleagues and family. I’m not going to be the person at the table who doesn’t have a glass of wine or the fondue, but I understand the need to look after myself. This is important as it is part of what gives me the ability to look after others. I was speaking to a friend the other day who told me he and his children walk a kilometre each day, and he takes them forest bathing to hug trees. He has regularly taken his children into nature for years now and I find that super inspiring.

“My niece is an important touchstone for me with regards family and what’s important in life.” She’s nine years-old and one of the biggest loves of my life. You can see my mum, dad, brother and me in her. It’s really lovely to see some of the things she does and realise where she gets her traits from! I was staying with her a while ago and at one point she came running down the stairs with all my shoes in her arms. Now, I love shoes, but she couldn’t believe how amazing they were, so I promised her I’d keep them for when she grows up! www.resensespas.com

Emma Darby was speaking to Sarah Todd

www.europeanspamagazine.com


IN TR ODUCING

MAESTRO OPUS™

Continuum Footspas launches new flagship pedicure spa, the Maestro Opus™. With a stylish led-lit glass bowl, motorized footrests, and an improved pipeless jet system, the Maestro Opus takes its predecessor’s iconic design to the next level. It ensures the finest, most comfortable pedicure experience with perfect ergonomics for the technician in an ultra-modern compact design. With a hand-upholstered Maestro™ chair, and a sweeping, hardwood silhouette, the Opus is a one of a kind masterpiece.

Packed with convenient features

LED-lit glass bowl

Electronic, independent molded footrests

mycontinuumpedicure.com • info@continuumpedicure.com • +1 262-754-4900


The art of running

Running isn’t just physical. It feeds your soul. That’s why RUN ARTIS combines an emotional seamless design with defined ergonomic standards and a unique cushioned surface to always give you the sensation you prefer the most. RUN ARTIS, the art in motion. Call 01344 300236 or visit www.technogym.com

Profile for European Spa magazine

European Spa magazine Issue 73  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the g...

European Spa magazine Issue 73  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the g...