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Issue 71 | August/September 2019 |


Albaro Wellness & Spa at Grand Park Hotel Rovinj, Croatia

EXPRESS TREATMENTS How to meet growing demand and boost your business

JEWEL IN THE CROWN We check in to The Langley, a Luxury Collection Hotel, UK


Our Expert Guide to the best available spa linen and uniforms

Experience ULTRA SMART PRO-COLLAGEN, a range designed to PRESERVE, PROTECT and PROMOTE skin resilience for visibly transformative results in 28 days.*



Contact ELEMIS to discover more about the ULTRA SMART Pro-Collagen range and our new business partnership opportunities. Tel: +44 (0)207 907 2724 | Email:


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" With ULTRA SMART PRO-COLLAGEN, ELEMIS has developed our highest performing formulas that we’ve ever seen. The range is the ultimate fusion of everything we believe in — science, nature and real, tangible results. Noella Gabriel ELEMIS President & Co-Founder


CND, SHELLAC and VINYLUX are trademarks of Creative Nail Design, Inc. Š2019 Creative Nail Design, Inc. Nail artist: Tracey Lee.

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Welcome I SS U E 71 | AU G U S T- S E P T E M BER 2019

Meeting growing demand


his summer sees a notable crop of transformational spa developments looking to connect with people’s desire to relax, recharge and reset. Across Europe, a plethora of exciting new projects are set to raise the bar and bring plenty of new ideas and success to our sector. Here in the UK, we look forward to the imminent debut of The Three Grace’s Spa at Grantley Hall (p22); Cottonmill Spa at Sopwell House; and Carden Spa at Carden Park, Cheshire (p16). In Ireland, Aqua Sana at Center Parcs Longford has just made its debut, as the short-break operator opened its first village in the Emerald Isle in Co. Longford. Meanwhile, Italy’s Lefay Resort & SPA Dolomiti (p16) promises mountain wellness, and Cyprus sees the opening of Stademos Hotels’ elegant Amara Spa at Amara Park. There are, of course, plenty more spa openings this summer that we don’t have space to name here, but this issue highlights two unique projects that tick all the boxes when it comes to innovation, excellence and ambition. Firstly, we take you behind the scenes of the pristine spa at The Langley, a Luxury Collection Hotel, which offers a subterranean world of luxury and privacy designed by Dennis Irvine Studio, including revitalising hammam journeys (p36). We also head south to Croatia, to explore the immersive concept of Albaro Wellness & Spa at the Grand Park Hotel Rovinj, which aims to position its owner, Maistra, as the leading wellness operator in Croatia (p66). To help all spas engage guests and tap into a lucrative new revenue stream, our Express Delivery feature sees a select panel of spa leaders shining a light on the latest opportunities in express services and retail (p74). In addition, our annual Expert Guide to textiles and uniforms (p80) offers a wealth of intelligence to help you find the best spa uniform, towelling and footwear suppliers to support your operation. We also deliver the latest News (p15), Wellness trends (p97), Style inspiration (p89) and Menu launches (p57). We hope you enjoy this inspiring summer edition and look forward to bringing you more in the autumn. ‘

Sarah Camilleri Publisher & founding editor

The Team Publisher & founding editor Sarah Camilleri +44 (0) 115 950 4748

Contributing editor Sarah Todd +44 (0) 115 950 4748

Sales and brand development Lucy Brialey +44 (0) 115 950 4748

Art director Richard Page +44 (0) 7917 646495

Contributing editor Mark Smith +44 (0) 7956 658261

Subscriptions manager Angela Sharpe +44 (0) 1353 772173

Production editor David Fagan +44 (0) 115 950 4748

Editorial team Frankie Ward Laura Shallcross

Accounts manager Julie Jones +44 (0) 115 950 4748

Office address: European Spa magazine, Spa Publishing Ltd, Halifax House, Halifax Place, Nottingham, NG1 1QN, UK. Online & social media:





The No.1 business magazine for spa and wellness professionals. Published six times a year by Spa Publishing Ltd, European Spa is an independent, intelligent business title specifically for spa decision makers shaping the wellness market throughout the UK, Europe and beyond. European Spa is printed by Buxton Press on paper sourced from FSC-certified forests.

Spa Publishing Ltd is registered in England. Company No. 6293825

2019 COSMOPROF ASIA HONG KONG A new world for beauty Bologna, Hong Kong, Las Vegas, Mumbai

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Contents I SS U E 71 | AU G U S T- S E P T E M BER 2019


The latest industry deals, developments, openings and appointments including Six Senses’ plans for new properties in France and Iceland by 2020, and the world’s first spa by Natura Bissé.


We find out what’s in store for attendees at the unconventional convention, set to take place in Cornwall, UK, in October.


All the conversation topics that were discussed on the shores of Italy’s Lake Maggiore during the two-day event.



Susan Gerrard of Gerrard International discusses the brand’s origins, philosophy and continued success.



The 12th edition of the select gathering had many speaker highlights as well as the Blue and Black Diamond award winners.


The brand’s global business director, Carolyne Beck, discusses seasonality in skincare and her ambitions for growth.



The Italian wellness specialist brand highlights its recent collaboration with Matfen Hall Hotel, Golf and Spa, UK.


Sally Penford, director of education, explains why the results-driven skincare brand is a great spa partner.


KRIP ROJANASTIEN The CEO of iconic Thai wellness brand Chiva-Som, discusses the reopening of its flagship health resort in Hua Hin




With spa linens a vital touchpoint for guests, and uniforms making a statement about your spa, we offer advice from leading supppliers including BC Softwear, Majestic, The Madison Collection, La Beeby, Mitre Linen and Balneo Spa Uniforms.


This holiday season inspire and delight your clients with our limited-edition skincare collection in a festive, refined design celebrating the natural ingredients of our Science-based Conscious Formulas™. Made in Italy with a certified sustainable approach. Commit to excellence. Become our partner. Call +39 0521 965611 or send an email to

Contents I SS U E 71 | AU G U S T- S E P T E M BER 2019



A LUXURY COLLECTION HOTEL, UK  We explore the opulent hammams and hydrothermal experiences at The Langley Spa as it launches with the aim of becoming a market leader in luxury.


PARK HOTEL ROVINJ, CROATIA The flagship of the Maistra Collection has completed its d93m development and a 3,800sqm spa has placed wellness firmly at the centre of its offering.




The latest product and treatment launches including [comfort zone]’s Andean-inspired Specialist Mani Pedi Ritual and CND’s vivid new nail collection, influenced by the colours of California, US.


A selection of industry experts outline the opportunities presented to spas by the growing demand for express facials, makeup, waxing and lash treatments.


74 Renew your subscription today...


The best in spa furnishings and design begins with MKV Design’s recent work at Mykonos Riviera Hotel & Spa, Greece.

Published six times a year and packed with quality coverage to inform and inspire, European Spa will keep you up to speed with the latest industry developments and news. To subscribe visit:

Wellness 97 WELLNESS

The ‘international approach to wellbeing’ at King’s Mansion in Goa heads up our selection of leading global trends.

email: Annual subscription rates (six issues): UK: £65 EU: £85 Rest of world: £110

On the cover: As twilight falls in Croatia, the dedicated team at Albaro Wellness & Spa light up an outdoor terrace for guest use at Grand Park Hotel Rovinj

European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of going to print, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd


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Bill Bensley Bensley Architecture

Anna Bjurstam Six Senses Hotels Resorts Spas

Tonia Callender Global Wellness Institute

Peggy Chan Grassroots Pantry

Ronna Chao Novetex Textiles Limited

Dr. Marc Cohen Extreme Wellness Institute

Martha Collard Red Doors Studio Limited

Miwako Date Mori Trust Co, Ltd.

Patricia Dwyer The Purpose Business

Graham Earnshaw Spa China/China Economic Review

Susie Ellis Global Wellness Summit

Catherine Feliciano-Chon CatchOn

Henry Fersko-Weiss End of Life Doula

Irene Forte Rocco Forte Hotels

Divia Harilela The D’Vine

Mark Hoplamazian Hyatt Hotels Corp.

Neil Jacobs Six Senses Hotels Resorts Spas

Naveen Jain Viome

Jessica Jesse BuDhaGirl

Katherine Johnston Global Wellness Institute

Dr. Qing Li Japanese Society of Forest Therapy

Dervla Louli Compare Retreats

Thierry Malleret Monthly Barometer

Jeremy McCarthy Mandarin Oriental Hotel Group

Palani Mohan Photographer

Elaine Yan Ling Ng The Fabrick Lab

Martin Palmer Alliance of Religions and Conservation

Bob Roth David Lynch Foundation

Nash Siamwalla The Zen Solution

Yoriko Soma Conceptasia

David Harry Stewart Ageist

Rick Stollmeyer MINDBODY

Vivienne Tang Destination Deluxe

Frederick Chavalit Tsao Octave Institute

Mark Vondrasek Hyatt Hotels Corp.

Join us October 15-17, 2019 at Grand Hyatt Hong Kong John Wood Room to Read

Ophelia Yeung Global Wellness Institute

Mei Zhang WildChina








Six Senses expands in Europe with two new developments

Resorts in France’s Loire Valley and the Össurá Valley in Iceland are both scheduled to place guests ‘at the heart of nature’ in 2022 GLOBAL: Six Senses Hotels Resorts Spas is to significantly expand into the European market with two large resort spas in France and Iceland, both of which are anticipated to open in 2022. The first property (above left), in the Loire Valley village of Saint-Laurent-Nouan, is set to open in May 2022. Located within the Les Bordes Estate, Six Senses Loire Valley will be developed on a 1,400-acre site in the Sologne forest by an affiliate of London-based RoundShield Partners, an investment firm focused on asset-backed European special opportunities. Incorporating equestrian and tennis centres as well as an organic farm, an art gallery and a natural swimming lake with its own beach, a beautifully preserved château will house a restaurant and bar as well as a garden with sculptures and a water feature designed to enhance personal meditation. A Six Senses Spa will be an integral addition to the 88 guest suites and villas at the resort. As well as a menu of signature specialities, a medicinal garden will grow plants and herbs for inclusion in locally-inspired treatments and Alchemy Bar

workshops. Adjoining this will be the main organic kitchen garden and Earth Lab, where guests will learn about the resort’s conservation initiatives. Bernhard Bohnenberger, president of Six Senses, said: “We feel really fortunate to be collaborating with RoundShield Partners on a very unique project that will give a new dynamic to this world-famous destination and complement our existing and upcoming resorts in Europe.” The Icelandic resort development, Six Senses Össurá Valley, will be built on 4,000 acres of privately-owned land in Svínhólar near Lóni (top right). The flatland at the southern end is adjacent

“Six Senses Loire Valley is a unique project that will complement our existing and upcoming resorts in Europe.”

Bernhard Bohnenberger President, Six Senses Hotels Resorts Spas

to the Lón Lagoon, which is separated from the North Atlantic Ocean by a black sand beach. The first phase will construct a 70-room resort and a selection of private cottages. The Six Senses Spa will include a fitness centre, a yoga studio and a comprehensive wellness programme. There will also be a farmhouse with an organic garden, and a cooking school that will showcase farm-to-table recipes following ‘Eat With Six Senses’ principles. Six Senses Össurá Valley will be built using renewable and locally-sourced materials and adhere to high standards of energy and water efficiency in order to ‘tread lightly’ on the earth. The project’s architect, John Brevard, said the project takes in ‘the implications of human bioenergy, electromagnetism, astrology, sacred geometries and the principles of Feng Shui’. “This development epitomises our commitment to finding locations where guests can be right in the heart of nature,” added Six Senses’ CEO Neil Jacobs. “Every time we talk about the project, we smile.”


Business News & industry developments

£10m Spa at Carden Park to open in autumn 2019 UK: The £10m (E11.1m) new spa at Carden Park hotel in Cheshire will open in autumn 2019, providing guests with a ‘premium and personalised wellness experience’. HB Architects, Barr + Wray Interior Design and spa consultant Nicki Kurran have designed a 4,500sqm spa over two floors with 14 treatment rooms, extensive Steve Ewing hydrothermal experiences and a 2,400sqm multi-sensory wellbeing garden. Primary product partner Elemental Herbology will design a full range of face and body treatments based on the Five Element Theory of Traditional Chinese Medicine. The treatment menu will also feature professional brands Oskia, Margaret Dabbs and Made For Life Organics. Ellisons supplied Living Earth Crafts treatment beds as well as luxurious Belava pedicure chairs, while the spa’s thermal cabins and vitality pools were supplied by Barr + Wray and its outdoor hot tubs by Rijo Spa. There will also be a Bollinger Beauty Bar in partnership with the prestigious Champagne house, which will offer a menu of express treatments, including manicures and pedicures using Jessica polishes, and grooming extras including Deesse LED light therapy masks. “I believe we are working on something really special here,” said Steve Ewing, spa director of The Spa at Carden. “In terms of design and concept, it’s stunning and will be one of the best destination spas in the UK. We’ll be working hard to bring together a skilled, five-star team to deliver a client journey like no other.”

August debut for 5,000sqm Alpine spa at Lefay Resort & SPA Dolomiti

ITALY: The second luxury eco-spa resort under the Lefay Resorts brand is to open on August 1. Lefay Resort & SPA Dolomiti has been built in a UNESCO World Heritage site in the ski area of Madonna di Campiglio and was designed by Hugo Demetz with interiors by the Lefay Project Team in collaboration with Studio Apostoli. Featuring a 5,000sqm Lefay SPA, which is said to be one of the largest in the Alpine region, facilities will include a fitness area, an indoor/outdoor pool and a heat zone of nine saunas and steambaths of varying temperatures, all supplied by the Hofer Group, which also supplied a salt grotto. Treatments will focus on Lefay’s wellness


method, which combines Classical Chinese Medicine with western techniques, and includes massages and facials as well as anti-ageing therapies on treatment beds supplied by Lemi and Starpool. A series of signature energy treatments will aim to ‘rebalance and rejuvenate’ the body by stimulating Classical Chinese meridians. Five energy circuits have also been created with different levels of temperature and humidity, and dedicated phytotherapy (herbal teas) designed to help guests understand the type of energy they need to find balance. Journeys will include the Green Dragon Path with dandelion and bitter herbal tea and a medium

temperature sauna, as well as the Red Phoenix Path, which has a dry heat zone, a cold bath and lavender and passionflower teas. Guests can relax in the Alpine saltwater lake and adjacent salt grotto, whilst mud therapy is also offered using mud from the Val di Genova which is enriched with malachite, magnesium and rhodolite to energise and stimulate. The resort will feature 88 suites and 22 branded residences, including the Royal Pool & Spa Suite, which features a private treatment zone, two saunas supplied by Stenal, an indoor whirlpool from Jacuzzi and an outdoor hot tub from Sanikal.

Business News & industry developments

Elemis boosts luxury spa portfolio in UK

News in brief Adam Chatterley is named as new UKSA chairman UK: Adam Chatterley has become chair of the UK Spa Association (UKSA) replacing Lisa Barden, who has stepped down. “I’m delighted to be tasked with taking UKSA to the next level,” said Chatterley. “Lisa Barden has committed so much of her life to getting the association to where it is today and we owe her enormous thanks.” Long-term board member Christina Hartigan has been appointed vice-chair.

Aldwark Manor acquired by family-run Depho Estates

UK: Elemis has extended its luxury spa portfolio in the UK with two key new spa partnerships. Lifehouse Spa & Hotel, in Essex, will now feature a wide range of Elemis face and body treatments, including BIOTEC facials, touch facials and massages. Sarah Tester, director of finance and operations at Lifehouse, said: “We are Harrison Gregory thrilled to be welcoming Elemis as our new product partner and really feel that their brand, ethos, product and treatments are the perfect fit for Lifehouse.” Elemis has also become the sole brand at Rudding Park’s luxury spa in Harrogate, where it will provide premium spa products and a comprehensive treatment offering as well as bespoke treatment packages.

“We are delighted to introduce Elemis as our new product house,” said Rudding Park’s spa manager, Sarah Johnson. “Elemis offers a range of pioneering products prescribed for individual skincare and lifestyle needs and, as we pride ourselves on offering guests an exceptional level of personalised service, this partnership is the perfect fit.” Speaking exclusively to European Spa, Harrison Gregory, sales director of Elemis, added: “Partnering with premium spa locations such as Lifehouse and Rudding Park enables Elemis to continue to offer best-in-class treatments and products to consumers across the UK. “We understand the importance of working synergistically with our new locations by offering a bespoke experience to each and every guest.”

GWS to put ‘purpose’ at the heart of business GLOBAL: A key topic at this year’s Global Wellness Summit (GWS) has been announced following research that found ‘mission-driven’ companies to possess significantly higher levels of both innovation and retention. Further studies have shown that having a purpose in life has a profound impact on people’s health and longevity so, with this in mind, the GWS this year will place a focus on how purpose-driven companies can lay a path to greater profitability. Keynotes by Patricia Dwyer, founder and director of The Purpose Business, and John Wood, founder of global non-profit Room to Read and advisory board member of the Clinton Global Initiative, will explore how a focus on ‘purpose’ can lead the way to the future of wellness at work. “I believe that a strong sense of purpose is the key to wellness in the workplace,” said Wood. “The age-old model of simply grinding out profits in order to make rich people richer no longer excites your potential customers or employees. “When we, as leaders, can prove that our companies embrace both purpose and profitability, that’s when we

UK: A family-run property investment company has acquired Aldwark Manor spa hotel, near York, for an undisclosed sum. Depho Estates purchased the property from London-based real estate investment company Aprirose, and will invest a multi-million pound sum to further enhance and upgrade the property, which is set in 120 acres of countryside and has 54 individually designed bedrooms, split between the traditional manor house and its new wing.

VILASA and Gentlemen’s Tonic agree partnership UK: VILASA has become the exclusive distributor of male skincare brand Gentlemen’s Tonic. “The brand fits perfectly with our mission to provide unique, luxury and natural skincare solutions to the UK spa, hotel and retail markets,” said VILASA founder Lynne Leon. The Langley, a Luxury Collection Hotel in Buckinghamshire will be among VILASA’s first clients to feature the brand (see p36).

The Peninsula London to be completed in 2021

John Wood

Patricia Dwyer

build truly great companies – and we will also be using the power of capitalism to make the world a better place.” Taking place from October 15-17 in Hong Kong, the invitation-only Summit welcomes international leaders to analyse the $4.2 trillion global wellness economy with a comprehensive programme of expert speakers and panel discussions.

UK: A 189-bedroom Peninsula hotel and spa will open at 1-5 Grosvenor Place in the heart of Belgravia, central London, in 2021. The property will also include 26 luxury residential apartments. To shorten the development period, Peninsula is deploying a ‘top-down’ methodology, where the above ground superstructures and the basements will be constructed at the same time.


Business News & industry developments

Tata Harper partners with Lou Pinet

Appointments Smura becomes Kempinski CEO

Martin R. Smura

Germany: Martin R. Smura has been named as CEO of the Kempinski Group. Bringing a vast amount of management experience to his role, most recently as executive chairman of the board of the Dorint Hotel Group, Smura’s role will include mapping a strategic vision for Kempinski’s further expansion.

Wild joins Carrossa Hotel Spa Villas

FRANCE: Luxury French hotel group Maisons Pariente has opened its second hotel, Lou Pinet in Saint-Tropez, with a spa using the Tata Harper brand. Located five minutes from the Place de Lices, the boutique hotel offers 34 guest rooms and suites and has been designed by Charles Zana to create a bespoke and distinctive private house identity. Mediterranean landscaper Jean Mus has styled a large garden with a lavender field and herb garden, that leads to the spa and gym, which has been designed to resemble a secret cave. Using the organic Tata Harper Skincare product range, treatments include deep tissue massage and body rituals, while a Lou Pinet Signature Facial pairs ‘green’ bio-technology with facial massage to

nourish and lift the skin. The gym features panoramic skylights and has been equipped by Technogym, while Gharieni supplied the spa’s treatment beds. Frederic Picard, managing director of Maisons Pariente, said: “As in all of our spas, we aim to provide the best of the best in regards to ambience, service, experience and environment. “We are the only spa offering Tata Harper products and treatments in the region, and our philosophy brings something exciting to the destination.” Maisons Pariente reopened the Hôtel Crillon le Brave in Provence, in May this year, and a third hotel is being built in the French Alps in Méribel, with a fourth set to open in Le Marais, Paris, in 2021.

Björn Wild

Spain: Björn Wild has joined Carrossa Hotel Spa Villas as its new general manager. Wild will focus on creating an ‘international welcome’ for guests from all over Europe and beyond, as well as further enhancing the resort’s luxury offering, including its 1,500sqm wellness centre.

New general manager for Dermalogica |

Mario DeSousa takes world massage gold medal Mark Hermann

UK: Mark Hermann has become the general manager of Dermalogica UK and Ireland. With experience in general and business management from roles at various retail beauty brands, Hermann takes over from Glenn Poy, who now becomes Dermalogica’s vice-president of European special projects.

Newton heads up Aqua Sana Longford

Caroline Newton

DENMARK: This year’s World Championship in Massage event took place in June at Copenhagen University. Created by Jeppe Tengbjerg, CEO of the International Massage Association, with an aim to develop and promote the various massage techniques practiced by therapists worldwide, the event also gave participants the opportunity to strengthen and improve their skills. A total of 200 massage therapists from 42 countries took part, competing in six categories of Swedish massage; Asian massage; Wellness massage; Freestyle massage (western and eastern-inspired) and Chair massage. Judges evaluated the participants on aspects including flow, client contact, technique and ergonomics. Pictured above right are Asian massage bronze medal winner Suwattana Rust, Thailand; Chair massage gold medal winner Mario DeSousa, UK; and silver medal Wellness massage winner Alexander Shcheparev, Russia. The 2020 event will take place from June 20-21 in Copenhagen.


UK: Caroline Newton has joined the Aqua Sana spa at Center Parcs Longford Forest Village in Ireland. With 15 years of spa experience, Newton will lead Longford’s 40-strong opening team. Center Parcs UK’s award-winning spa portfolio now totals six spas – one at each of its forest village resorts.

Brian Hunter joins Kohler Waters Spa

Brian Hunter

Scotland: Brian Hunter has become the new spa manager at Kohler Waters Spa at The Old Course Hotel in St Andrews. Hunter moved back to Scotland in 2017 to take over the Spa at The Balmoral Hotel in Edinburgh, where he worked closely with Irene Forte, wellness director for Rocco Forte Hotels.


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Business News & industry developments

World’s first Natura Bissé spa inspired by the Caribbean SPAIN/CARIBBEAN: Following a $2m (£1.61m/E1.78m) investment, the world’s first Natura Bissé-branded spa has opened at the Eden Roc Cap Cana boutique resort in the Caribbean’s Dominican Republic. Covering 2,780sqm, the Eden Roc Spa by Natura Bissé features 12 treatment rooms with indoor and outdoor cabins as well as a dedicated 111sqm anti-gravity yoga area with 12 aero yoga structures. Other facilities include an indoor/outdoor Aqua Garden with a freshwater pool and a wellness bar offering its own range of tropical fruit juices and smoothies. The spa was built using natural materials and has been ergonomically designed by the Bestin Pro Group to fill its guests with a sense of calm. A vertical wall garden helps to connect guests to nature during their wellbeing experience. Overseen by spa director Pedro Castillo, spa techniques and an extensive treatment menu have been inspired by the surrounding region’s characteristics and traditions, and include an Islands Scents Massage and the Mango Pineapple Delight Full Body Wrap. Signature treatments will include the Thai-inspired Samunprai Massage and The Four Hands Massage which sees two therapists working together. The Natura Bissé Quiro Golf Massage will also be exclusively available, comprising a deep body massage performed with golf balls and using movements to warm the muscles and improve flexibility. |

Medical focus at Amberton Green Spa

LITHUANIA: Further details have been revealed about a new E10m (£9m) spa resort from luxury hotel group Amberton, which will open in Druskininkai in early 2020. The 5,600sqm Amberton Green Spa will be located in Druskininkai, around 130km from Lithuania’s capital Vilnius, and has been designed by Arches architectural studio. The property will comprise a luxury hotel with 79 apartments and a medical and wellness centre with 20 treatment rooms. The main wellness focus will address sleep disorders and chronic fatigue syndrome with treatments including traditional vertical baths, kinesiotherapy and underwater massage. Other spa facilities will include a relaxation area, an indoor pool with a sauna, and a fitness area supplied by Technogym as well as a restaurant. A range of treatments will be performed using professional spa brand Voya. The town of Druskininkai dates back as a spa resort to the 19th century and is famous for its natural resources, including highly mineralised water springs and natural mud.


Wilkinson on Bannatyne board

UK: Having worked at the Bannatyne Group for nearly 13 years, Karen Wilkinson has been promoted to the board of Bannatyne Fitness to cover a new and enlarged role as group CX (customer experience) and spa director, which will include all elements of the business from hotels, health clubs and spas to head office operations. With an extensive background at leading leisure organisations, Wilkinson joined the Bannatyne Group as national spa manager in 2007, before being appointed group head of spa in 2012 and later group spa director. Duncan Bannatyne, executive chairman of the Bannatyne Group said: “Karen has been a loyal and extremely competent colleague and will bring experience, skills and a new perspective to the board. The role of customer experience director is particularly important to the company. Our members and guests are the lifeblood of the business and all our focus is on providing the best service and the best facilities. Karen’s input into this will be invaluable.” With 72 sites across the UK, the Bannatyne Health Clubs chain is now in its 22nd year and the company has more than 210,000 members, employing more than 3,000 people.

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Business News & industry developments

Grantley Hall spa is unveiled

Irish Spa Association debuts

Peigin Crowley

UK: Located at the edge of the Yorkshire Dales, the historic Grade II-listed Grantley Hall has unveiled its luxurious new spa and fitness offering. The Three Graces Spa was designed by Bowman Riley with interiors by Valeria and Richard Sykes. Selected for their distinctive approach, ila and Natura Bissé will provide a bespoke menu of treatments and spa journeys, with treatment beds being supplied by Gharieni. There will also be jane iredale mineral makeup on offer, while nails services will use Jessica products. Other facilities include an 18m indoor swimming pool, an indoor-to-outdoor hydrotherapy pool supplied by Cheshire Wellness, a sauna, a steamroom, an outdoor terrace and a Spa Lounge Terrace coloured in soft hues of blue and beige and contrasting dark wood. Neighbouring the spa, a multi-space fitness and wellness facility has also been

created called Elite. It will offer a large Executive Gym equipped by Life Fitness and its partner brand, Hammer Strength, has supplied equipment for the Strength and Conditioning Gym. A health and performance area will include the Randox Health Lab, which delivers high-level testing and analysis, while other facilities will include three altitude-enabled compact training rooms and an H20 underwater treadmill. Three Graces’ spa manager Jane McPherson commented: “We have created our spa philosophy which encompasses the attributes of the Three Graces – Thalia, Aglaia and Euphrosyne – who sit proudly at the top of our indoor swimming pool and thermal area. Our Three Graces Spa is complemented by our Elite Wellness Facility and its state-of-the-art performance equipment, which makes for a unique wellness retreat.”

Anita Murray

IRELAND: The not-for-profit Irish Spa Association has been launched by Peigin Crowley and Anita Murray with the aim of making ‘continuous improvements’ in the quality of training, standards, environmental sustainability and professionalism at all levels across the Irish spa sector. “Ireland is recognised as one of the world’s top spa destinations,” said Murray. “As our sector continues to grow and innovate, we believe it is crucial to recognise, support and create a forum to connect spa professionals and provide members with powerful networking opportunities, education and industry reports.” The new ISA website highlights a varied range of events for communicating, networking, and boosting professional development and growth across the Irish spa sector. Submissions for membership will open in August, but interest can be registered in advance via “We are finally in a position to establish definitive research that validates spa industry-related topics and creates an endowment that sustains and supports the Irish spa sector long term,” said Crowley. “Our mission is to improve and enhance the value of the spa experience.”

Chiva-Som is refreshed and ready to reopen following renovation THAILAND: Leading wellness destination Chiva-Som International Health Resort, in the town of Hua Hin, is to re-open ahead of schedule on October 15, marking the completion of the fourth and final stage of its recent extensive renovation. The first major works since Chiva-Som opened 24 years ago have seen improvements to its health and wellness area, the Bathing Pavilion, the Niranlada Medi-Spa and the resort’s seaside restaurant, Taste of Siam. Chiva-Som’s signature interiors, which use teak, Thai silk and bamboo, are now present throughout the luxury beachfront resort, complemented by a light and contemporary colour palette. The spa and physiotherapy treatment rooms have been refined and refreshed, with the addition of a new hydrotherapy suite and flotation chamber, while the Bathing Pavilion now incorporates a sunbed area positioned under a glass roof. The refurbishment was overseen by Chiva-Som’s chairman and CEO, Krip Rojanastien (see interview on p106), together with architectural firm Designrealization Siam Co.


NEW 2019

Business News & industry developments

Mosaic to offer Temple Spa expertise UK: Professional skincare brand Temple Spa has partnered with Mosaic Spa & Health Clubs to offer a selection of its treatments and packages in 21 spas around the UK. With a ‘friendly and fun’ philosophy, the Mosaic spas will offer highly personalised treatments using Temple Spa’s range of quirkily-named skin and bodycare products, which combine botanicals and high-tech ingredients. Temple Spa’s head of spa, Sarah Ronchetti, said: “We’re absolutely thrilled to be working with the Mosaic group as their primary spa partner. The Mosaic brand are a joy to work with and have all embraced the transition to a new brand.” Dave Courteen, MD of Mosaic Spa & Health Clubs, added: “We chose Temple Spa as they were committed to working with us as a partnership and shared our values in training and developing our staff. “We pride ourselves on the way we develop our people and we want to deliver consistently great treatments with friendly therapists. By providing us with online training resources and a therapist development programme, Temple Spa demonstrated their long-term commitment to our relationship.”


October 7-9, 2019 St Michaels Resort, Cornwall, UK Inspiring speakers, spa and wellness trends, and selfcare by the sea make SpaFest a unique event on the UK spa calendar. Supporting the work of the Made for Life Foundation, this not-for-profit event explores the themes of people, plants and profits over two days of industry networking. Spa managers and brand leaders can register their interest by emailing:

ISPA Conference & Expo |

One&Only and Chenot aim for a ‘guest revolution’

September 11-13, 2019 Las Vegas, Nevada, US ISPA hosts global industry professionals at its annual event which comprises keynote presentations for business strategy and industry development together with networking events and an expo that features the latest spa product innovations.

Global Wellness Summit

GLOBAL: Leading resort brand One&Only has unveiled an exclusive global partnership that aims to ‘revolutionise the guest experience’ with health and wellness brand Chenot. Two different wellness approaches will be introduced across the One&Only portfolio of resorts – the well-established Espace Chenot and the new One&Only Spa by Chenot, which has been exclusively created. Both will craft experiences for guests that are bespoke to each location. Further supporting Chenot’s holistic approach, elements of the Chenot Method will be woven in a non-intrusive way throughout a guest’s stay at a One&Only resort, while each One&Only Spa by Chenot will have a strong focus on wellness-based science, with Chenot diagnostics and treatments

customised for each location. Offering a completely holistic approach to wellness, One&Only Spa by Chenot will debut at One&Only Desaru Coast in Malaysia (pictured), while Espace Chenot will be introduced at One&Only’s new European resort in Portonovi, Montenegro, in 2020. “Wellbeing is a lifestyle and no longer optional whilst travelling on holiday,” said Philippe Zuber, president and COO of One&Only. “Because of this partnership, our guests will now have access to exclusive, immersive and most importantly a complete and distinct experience at our resorts that will extend far beyond the spa. The science behind Chenot combined with the One&Only lifestyle will lead to guests experiencing the absolute in wellness.” |

Share your appointments, announcements, launches and diary dates with Sarah Todd by calling +44 (0) 115 950 4748 or email


October 15-17, 2019 Grand Hyatt, Hong Kong This invitation-only event for senior professionals was created with a founding intention of uniting leaders, influencers and visionaries to positively impact and shape the future of the global wellness industry. At the 13th Summit, set to take place in Hong Kong in October, key themes will focus on the future of tourism, hospitality and travel with a comprehensive range of interactive sessions and panel-led discussions.

Spa Life UK

Hilton DoubleTree Hotel, Coventry, UK November 11-12, 2019 The UK spa industry’s largest event excels at providing spa professionals with a combination of exposure to new product innovations; shared industry insights; extensive networking, one-to-one meeting forums, interactive seminars, gala dinner and the Good Spa Guide Awards.


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Business Preview: SpaFest 2019

A deeper sense of purpose SpaFest organiser Amanda Winwood reveals what delegates can expect at the third event, set to be held in Cornwall from October 7-9


f there is one event on the spa calendar that promises an unconventional yet highly effective agenda, it is SpaFest. Set to take place from October 7-9 in Cornwall, UK, the event encourages attendees to unwind and consider their role in the ‘bigger picture’ of wellbeing across an informal, friendly and inspirational two-day itinerary. We speak to SpaFest creator, Amanda Winwood, founder of skincare specialist Made for Life Organics, about what delegates can look forward to at the gathering, all profits from which are given to the Made for Life Foundation charity to provide support for people dealing with cancer.

How would you summarise the 2019 event? Our whole premise this year centres on ‘purpose’. We’ll be looking at wellness and the contribution we can make as individuals, alongside what we can do as an industry that generates profit but looks at the larger picture of ‘planet, people and health’. Every speaker and presentation will link to this and there will be a lot of personal insight that will benefit delegates, their teams and their customers.

What is in store for this year’s attendees? Professor Lora Fleming will present research into depression and mental health that is currently taking place at Plymouth and Exeter universities in the UK. There will also be a session on Ayurveda and health with Tim Westwell, co-founder of Pukka Herbs, and Kush Kumar, CEO of ThinkTree. Dr Richard Billington from Plymouth University will discuss biodiversity, and his theory on how herbs and flowers link into wellbeing will offer a unique, holistic look at our relationship with nature.

What does SpaFest uniquely offer delegates? SpaFest strips away the layers of formality and encourages delegates to actively participate and

learn as individuals about what’s going on on a broader scale. We empower people to work out what they can do to make a difference, alongside their commercial focus.

What are you most excited about this year? We’ll be looking at the integration of wellness and design with Jean-Paul Blissett, CEO of Melt Design Hub, and I’m really excited about him being there. I’m also looking forward to hearing from surgeon Professor Polly King about cancer treatments and health – one of the reasons we set up SpaFest.

What’s the secret of SpaFest’s success? We help people to take time out and give them an opportunity to get to know others in a relaxed and authentic environment. As an industry we can make

Clockwise from above: Attendees enjoy the relaxed atmosphere of last year’s SpaFest; 2018 speaker Avril Greenaway from Cleaner Seas Project; Made for Life Organics and SpaFest founder Amanda Winwood; singer Ben Winwood performs for delegates

a huge, positive contribution to wellness, and this event acts as a call to action for people to lead from the front in doing the right thing.

What do you enjoy most about the event? Watching people who have known each other within a professional spa environment for years sit down and have a conversation on a really personal level and opening up to explore wellness in its true sense.

What would you like delegates to take away? I’d like everyone to take away one thing personally as well as professionally, that makes a difference. Following last year’s event, BC Softwear took all their slippers out of plastic wrappers and that was fantastically significant. I believe energy is everything and creating collective energy is when you can start to make profound change happen.

To book your place at this year’s SpaFest, email: or call +44 (0) 1326 221777


Spa Fest 2019 7th - 9th October St Michaels Resort, Cornwall

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Business Report: SPATEC Europe 2019

Connect, engage, explore On the serene shores of Lake Maggiore, Italy, the 13th SPATEC Europe meeting provided a unique opportunity to explore new spa developments and investments for the year ahead R EP OR T BY S A R A H C A M I L L E R I


his year’s SPATEC Europe event, held in June, attracted 100 delegates from international spa and wellness brands and equipment suppliers, as well as buyers from leading hotel, health, destination and resort spas and projects across the UK, Europe and beyond. Travelling to beautiful Lombardy in northern Italy, delegates enjoyed two uninterrupted days of productive speed-dating-style meetings as well as opportunities to share intelligence and spend time together at Grand Hotel Dino, in the picturesque lakeside town Baveno. This year saw a wide range of fascinating projects and investments presented by buyers seeking out expertise and the latest equipment and product lines. Some 600 official meetings enabled attendees to clock up 200 hours of face-time with each other. Organised networking events each evening offered a relaxed atmosphere in which to gain visibility and make connections without time constraints. New members of the SPATEC team were introduced, including operations manager Zuzana Vrablikova and marketing coordinator Chris Rivers, who joined event director Stephen Pace-Bonello and delegate relations manager Maritsa Samonas. Also present was Alexi Khajavi, managing director of the EMEA region for Questex, the event’s US owner, who met buyers and suppliers to discuss future development opportunities. Science of happiness The event began with an engaging talk by guest speaker Erica D’Angelo, the new director of wellbeing at renowned spa destination Borgo Egnazia in Puglia, Italy. Under D’Angelo’s direction, the award-winning resort’s celebrated Vair Spa has recently refreshed and reframed its unique concept that focuses on happiness and personal transformation. D’Angelo outlined her quest to provide guests with scientific results, as well


as her drive to empower the spa team and strengthen the resort’s wellness credentials. She also emphasised the value of expressing location, citing how Borgo Egnazia’s tailor-made experiences always connect deeply with Puglia’s natural beauty and healing traditions. A call to action This theme of passion and commitment was continued by Global Wellness Day founder Belgin Aksoy, who shared her ambitions for an annual worldwide celebration of healthy and happy living. The not-for-profit Global Wellness Day first took place in 2012 in Turkey and now has a global following. European Spa has supported Aksoy’s quest since 2014 and in an uplifting discussion she described her tireless dedication to building support for the event. Impressively, this year’s Global Wellness Day, on June 8, saw 5,000 different locations join in across 150 countries. Celebrities such as Oprah Winfrey, statesmen, including president of Cyprus Nicos Anastasiades, and many renowned spa resorts, brands, directors, teams and industry suppliers all spread Aksoy’s message that “wellness is not a luxury but a necessity, the fundamental right of every human being”. Aksoy concluded by asking delegates to join in Global Wellness Day 2020, so more communities could have access to wellness activities. For more information about how your business can get involved visit:

“The Immersive Showcase was a new opportunity for suppliers to enhance their visibility, allowing buyers to see and feel their products for a more experiential connection.” Stephen Pace-Bonello Event director, SPATEC Europe

It all starts with a conversation Highlighting her reasons for attending SPATEC Europe, buyer Jennifer Gorman, from development consultancy JG Associates, commented: “Once a spa is opened that is just the starting point. In order to maximise your output the business operation needs continued evaluation and measurement. It’s a constant process to find innovative ways to increase capacity and offering, while delivering cutting-edge experiences. “This year, I was seeking the latest technology and design innovations in pools, thermals and brands to fit a range of new projects, both in development and post-opening.” There certainly was a comprehensive array of industry expertise and innovation present at the event, including representatives from Swedish beauty technology brand FOREO, who presented a new concept in electrical facial cleansing. The brand’s ergonomically designed, handheld Luna skincare devices, which use soft silicone and vibration to promote vibrant complexions, really sparked the interest of buyers as a post-treatment retail opportunity. US health technology brand Hyperice showcased its Hypervolt handheld vibration massage device. This timely product, claimed to be the quietest percussive massage unit on the market, enables therapists to practice regular self-massage to help prevent repetitive strain injury in spa teams. Among the other new brands on show was Jola France Timeless Truth Masks, based in Paris, which presented its range of single sheet masks for face, hands and feet for the first time. An impressive gathering of high-end pool engineering, thermal installation and wet spa expertise was also present at the event, 1. Cheryl Hanna and Lorne Kennedy of Barr + Wray 2. Guest speaker Erica D’Angelo of Vair Spa 3. Anaëlle Duvernoy and Christian Mas of Sothys Paris 4. SPATEC’s Stephen Pace-Bonello, Chris Rivers and Alexi Khajavi with European Spa’s Sarah Camilleri (second left) and Global Wellness Day founder Belgin Aksoy 5. Delegates take part in ‘speed dating’ meetings 6. Spa consultant Jennifer Gorman of JG Associates

Business Report: SPATEC Europe 2019 2







Business Report: SPATEC Europe 2019



including representatives from Barr + Wray, A&T Europe, Myrtha Pools and Starpool, which also demonstrated its innovative dry float Nuvola Experience. TechnoAlpin, an Italian leader in snowmaking systems, displayed its new SnowRoom, a controlled environment that can be used for strengthening the immune system, detoxification, fat-burning and relaxation. Treatment couch innovation was also very much evident again this year with industry leaders such as Lemi, Gharieni and Living Earth Crafts demonstrating the importance of ergonomic design and investment for guest comfort and therapist wellbeing. Other highlights included members of the Ellisons team, who were on hand to connect buyers to a wealth of new spa equipment, product lines and consumables, as well as the UK’s Florence Roby, which showed off its latest spa uniform collection. Management software specialist EZ Runner took the focus onto bespoke booking platforms, and Salon Services, formerly Beauty Express, introduced buyers to its exclusive equipment




brands and bespoke services. Innovation from the world of fitness and wellness was provided by Italy’s Technogym and UK-based Matrix. A diverse range of premium beauty leaders including Elemis, Natura Bissé and Gerrard International were also busy forging new relationships, joined by a notable wealth of luxurious French brands including Biologique Recherche, RKF Luxury Linen, Thalion, Charme d’Orient, Yon-Ka and Sothys Paris. Bringing an olfactory dimension to wellness treatments, French expert Laboratoires Camylle’s beautiful range of natural scents based on essential oils and plant extracts was noted by spas looking to eliminate their use of synthetic perfumes. This established range is suitable for sauna, steam rooms and experience showers, as well as massage and diffusion. From one success to the next Reflecting on this year’s event, director Stephen Pace-Bonnello, told European Spa. “The venue for this edition of SPATEC Europe was truly breath-taking and set the mood for the event. Enjoying the views and activities offered by

1. Don Camilleri of HL Concepts meets representatives from Technogym 2. Biologique Recherche’s Caroline Gaignault 3. Mandy Cook and Lisa Gerrard discuss Gerrard International’s offering with a delegate 4. Belgin Aksoy in conversation with Sarah Camilleri

Lago Maggiore tied in perfectly with the theme of happiness and wellness that dominated our educational session. “The networking activities offered something for everyone – many enjoyed the physical challenge of racing a dragon boat across the lake, while others preferred to network while lounging at the lakeside with cocktail in hand. “One particular highlight was the introduction of the Immersive Showcase, a new opportunity for suppliers to enhance their visibility, allowing buyers to see and feel their products for a more experiential connection; a nod in the direction of things to come.”

SPATEC Europe 2020 will be held from May 13-16 at the Anantara Vilamoura Algarve Resort in Portugal. Email Stephen Pace-Bonello at or visit






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Spas The Langley, a Luxury Collection Hotel, UK


Spas The Langley, a Luxury Collection Hotel, UK Left: The stunning marble hammam at The Langley Spa hosts a range of Turkish and Moroccan-inspired rituals

Timeless luxury In this exclusive report, we head to The Langley Spa to find out how luxury design, hammam culture and superlative services are defining a new experience R E P OR T BY S A R A H C A M I L L E R I


et in 40 acres of tranquil parkland in the Buckinghamshire countryside, The Langley, a Luxury Collection Hotel, celebrated its much anticipated opening in June following the completion of a fiveyear, multi-million pound renovation programme. Quintessentially English and unashamedly decadent, this Grade II-listed country house, originally built as a hunting lodge for the third Duke of Marlborough, has been transformed into a gleaming, luxury boutique hotel, offering 41 bedrooms and suites as well as the much anticipated new 1,600sqm Langley Spa, complete with a Matt Roberts Fitness Suite. Owned by City & Country Hotels, a subsidiary of Arab Investments, The Langley, which will operate under Marriott’s Luxury Collection brand, has been specifically designed to appeal to the luxury traveller, as well as attracting its own local membership, for spa relaxation, specialist fitness training and dedicated wellness days and retreats. The entire package has been designed to build a discerning following. “The Langley will create an elegant destination for both locals and international guests,” confirms general manager David Harris. “The meticulous restoration and design process we have undertaken is testament to the scale of ambition we have for the hotel. The Langley Spa is world-class; it’s simply a cut above the rest, with regards the design and finishes, layout and space, and the feeling of luxury throughout.”

“I want our guests to leave here thinking they’ve experienced the best spa in the country, thanks to the design, service, journey and experience. We are aiming to be the market leader.” David Harris General manager, The Langley


Spas The Langley, a Luxury Collection Hotel, UK

A moon-gold jewel in the crown Inside the grand, honey-coloured mansion, an unassuming staircase belies the opulence of The Langley Spa’s spacious reception, where bronze etched screening discreetly shields an elegant nail studio and pedicure area, which then leads onto a private salon for beauty, hair and barber services. Beyond reception the soft, hushed ambience of the spa interiors pay homage to the adjacent Palladian mansion, according to interior designer Dennis Irvine, principal of Dennis Irvine Studio, which has built a notable portfolio of international luxury projects from private residences to spas, super yachts, restaurants and hotels. “The subterranean luxury of The Langley Spa is a contemporary twist on classical architectural detail and proportion,” he adds. “A tranquil atmosphere throughout is enhanced by finishes in ethereal whites and golds. Laminated translucent moon-gold églomisé lines the walls, brushed brass joinery and vein-cut marble add texture, whereas bespoke lacquered brass screens featuring concentric rings fanning out to the outer edges evoke pebbles being thrown into water.” The spa is the jewel in The Langley’s crown, fulfilling hotel owner Khalid Affara’s


quest to deliver an unsurpassed spa experience, which, in time, should truly put this property on the map. Significant investment has been made in the wet spa facilities, which were designed and delivered by Aqua Platinum in collaboration with the project’s consultancy team, SMC Leisure, whose managing director, John McGuiness, played a pivotal role in delivering the spa. “We undertook initial concept work and engaged with the design team on the space planning and the spa’s business concept,” McGuiness recalls. “This involved market research and preparing the business plans for the client as well as operational and commercial advice. We were involved in all aspects of the design, build and interiors.” Early on SMC Leisure deployed the services of Debi Green Spa Consultancy, then tasked spa consultant Nicki Kurran to deliver a comprehensive

“Each Langley journey commences with a hand and foot ritual, giving us the opportunity to discuss each guest’s individual needs so we can personalise their experience perfectly.” Alex James Spa director, The Langley Spa

Image: Aqua Platinum

Clockwise from top left: An opulent welcome awaits guests in The Langley Spa’s reception area; the 16.5m infinity-edge, black mosaic-lined pool; the honey-coloured mansion house exterior of The Langley

Award-winning massage concept synergising earth and water: •Face and body massage protocols •Highly targeted muscular relief •Quick and easy to use •Heats up within minutes •Maintains consistent heat “Our therapists have found the Akwaterra a joy” Alex James, Spa Director, The Langley

pre-opening programme, which included recruitment of senior staff, spa service development, operating systems, policies and procedures, and a sales and marketing plan. Makings of a masterpiece At the heart of the spa lies a stunning 16.5m infinity-edge, black mosaic-lined pool flanked by relaxation loungers. Adjacent is the dedicated thermal area that features a vitality pool, a Himalayan salt sauna, a salt-infused steam room and heated loungers by Helo. Privacy and luxury are paramount throughout, and one notable provision is an extensive female-only thermal suite, accessed through the women’s dressing room, which offers a vitality pool, a sanarium and a rose-infused steam room. Notably, the spa features two hammams, the larger of which is located adjacent to the main pool and features an authentic Turkish design, and a belly stone for Turkish and Moroccan-inspired spa journeys. The smaller hammam is for female use only and accessed via the gender-specific thermal suite. Thanks to some smart design, it can also be accessed

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Spas The Langley, a Luxury Collection Hotel, UK

Above from left: A luxurious treatment room with inlaid brass detailing is prepared for spa guests at The Langley; the female-only thermal suite offers a vitality pool, a sanarium and a rose-infused steam room

through a beautifully finished VIP Suite, which is available for full or half-day packages and includes its own vitality pool, a sanarium, an amethyst crystal steam room and private changing facilities. The fitness element of The Langley Spa is another of its proud USPs (see box, right). “We chose to partner with Matt Roberts Personal Training to create a beautiful gymnasium. Matt trains all of our personal trainers and will join us to perform weekend retreats in future,” reveals spa director Alex James, who brings 15 years of international experience to The Langley. “The gym features many innovations, including an interactive Pavigym Prama interactive floor and wall system, which features music, lighting and sensors to allow for motivational training experiences. It’s brilliant to get people up and moving and it’s great to do with friends or a trainer. It builds your cardio capability and is a very fun element to have in the gym. I think we are the first hotel spa in the UK to have one.” Elsewhere, guests and members can enjoy meals and take tea in the spacious spa lounge, or unwind post-treatment in cocooning relaxation areas.

Progressive personal training with Matt Roberts Celebrity trainer Matt Roberts discusses The Langley’s intention to place a higher emphasis on movement, fitness and health “The desire from The Langley team to provide something truly unique allowed us to be creative in the design of the gym, and to put into place what we believe is a higher level of service than is typically available at hotels in the UK. “The gym has been designed as a truly Matt Roberts special training environment where the focus is very much on results and driving progressive training styles that look after the whole body. “Quality of movement is a central goal of all of our training,to make the body strong in every way. From this starting point we can achieve any goal: from weight loss to improving running strength, rehabilitation and muscle gain. “This space is designed to be enjoyed and used by hotel guests, members and day guests, and we also plan to offer Matt Roberts Retreats at Langley several times a year. These 3-4-day stays will deliver short intense re-build and re-focus sessions where we will work hard with attendees to give them new ideas and the ability to re-channel their health and fitness routines.”

On the menu The Langley Spa’s extensive treatment menu offers a notable selection of expert professional services, including: Sisley facial therapies; an array of body and massage therapies; hand and foot treatments by Margaret Dabbs; nailcare by Jessica; a dedicated men’s treatment menu by Gentlemen’s Tonic; and beauty treatments, such as tanning by James Reid and waxing by Lycon. A selection of bespoke Langley Spa Journeys and Hammam Body Rituals complete the comprehensive menu. “ The stunning hammam rooms were central to our spa



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Spas The Langley, a Luxury Collection Hotel, UK

Behind the project: Aqua Platinum

© James Balston 2019

Alicia Turner-Sales of pool design and build specialist Aqua Platinum discusses hydrothermal

From top: The glistening waters of the spa’s vitality pool, in the female-only thermal suite; a subdued ambience in the Himalayan salt sauna

journeys,” says consultant Nicki Kurran. “Alex and I worked with La Sultane de Saba to create bespoke treatments where every touchpoint was carefully considered. From the teas served at consultation to the post-treatment relaxation and homecare gifts and everything in between, including lighting, music, aromas, methods of product application – drizzling of oils and warming of muds – every single aspect has been planned with the aim of delivering the very best to our guests while ensuring we offer an authentic and results-driven, luxurious experience.” James continues: “On the equipment side, Spa Vision and Ellisons have been crucial in the pre-opening stage; their teams have been a fantastic support. For our treatment rooms we selected Gharieni couches, while our relaxation spaces are fitted with luxurious Living Earth Crafts Dreamwave beds. BC Softwear provided all of our fabulous customised towels, robes and flip-flops. Last but not least, Curious Vision helped to deliver little touches for our spa day guests and members, including branded membership books, water bottles and spa bags.”


“We were approached four years ago to design and build the thermal experiences at The Langley Hotel & Spa, and after months of hard work we were awarded the contract for the spa complex. “Working closely with spa consultants, we developed the perfect range of facilities, including Alicia Turner-Sales a stunning marble-lined indoor swimming pool with an infinity edge; three vitality pools; three luxury amethyst steam rooms; a pink Himalayan salt wall; a sauna; heated beds; ice fountains; experience showers; and the spa’s iconic hammams. “We believe this project is one of most ambitious and high-end schemes to be realised in the UK. Aqua Platinum Projects is proud to have successfully executed the delivery of such a diverse range of facilities to an exceptionally high standard.

Great attention to detail has been paid throughout the spa with many specialist suppliers appointed to ensure a high level of luxury. “It’s always about trying to give that little bit extra to our guests, to ensure they have everything they need,” says James. Hammam heaven The Langley Spa’s fascinating mix of Turkish and Moroccan-inspired Hammam Body Rituals, developed by La Sultane de Saba and supplied by Spa Voyage, are a real point of difference for James, who says they bring a balance of tradition and luxury. “My therapy background and training experience allowed me to work with La Sultane de Saba on every part of our unique spa experiences. For example, each journey commences with a hand and foot ritual, giving us the opportunity to discuss each guest’s individual needs so we can personalise their experience perfectly,” she reveals. The Hammam element of the ritual is typically about












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Spas The Langley, a Luxury Collection Hotel, UK

© James Balston 2019

60 minutes long before guests rest and take special tea blends created by Camellia’s Tea House, before moving on for a personalised treatment. Here, La Sultane de Saba’s blended shea butter and fragrant organic oils evoke journeys to Darjeeling, Bali, Malaysia and the Spice Route. “Our journeys all incorporate different massage techniques. La Sultane De Saba have been really clever in the way they have deployed massage tools and techniques, including a tension-melting bamboo massage.” Developed in France, a unique wellbeing massage from specialist brand Akwaterra is delivered using four pairs of ceramic sandstone porcelainite tools, designed to aid heat diffusion and allow the therapist to encourage a continuous flow of energy to relive muscle tension. “Our hammam experiences have proved extremely popular since opening, which is really encouraging,” continues James, who is mindful that performing authentic rituals in this hot steamy environment is physically demanding for her therapy team. “We have worked hard to make sure our therapists are completely looked after and considered,” she states. “We make sure we strategically book hammam time, so they’re not overworked and, importantly, have time to to cool down afterwards. It’s all very streamlined and seamless.” The Langley is the fifth hotel in the UK for the Luxury Collection, alongside the Wellesley Knightsbridge, also owned by City & Country Hotels; the Westbury and Park Tower hotels in London; and Trump Turnberry in Ayrshire. Looking ahead to the first critical year now that the doors are open, David Harris and the spa team are confident and ready. “Our owner was passionate about creating something very special,” confirms Harris “For us I think it’s about keeping the spa exclusive, and maintaining the luxury market through our ethos. We are not focusing on high volume,” he adds. “I want our guests to leave here thinking that they’ve experienced the best spa in the country, thanks to the design, service, journey and experience. We are aiming to be the market leader.”

© James Balston 2019

From top right: A cocooning relaxation room with Living Earth Crafts Dreamwave beds; the elegant nail studio offers pedicures by Margaret Dabbs and manicures by Jessica; Aqua Platinum was responsible for the spa’s thermal experiences

The Langley, a Luxury Collection Hotel, UK +44 20 7236 4646 |


Image: Aqua Platinum

Company: City and Country Hotels CEO/Owner: Khalid Affara General manager David Harris Spa director: Alex James Spa size: 1,600sqm Interior design: Dennis Irvine Studio Project consultant: SMC Leisure Spa consultants: Debi Green, Nicki Kurran Treatment rooms: Five (four single, one double), one suite Wet spa design and heat experiences: Aqua Platinum, Helo Pool design and installation: Aqua Platinum Fitness: Matt Roberts Personal Training Product houses: Sisley, La Sultane de Saba, Gentleman’s Tonic, Margaret Dabbs, James Read Tanning, GELeration, Brows by Mii, Lycon, Charme de Orient Fitness equipment: Technogym, Woodway, Pavigym Prama interactive system, Styku body scanner, Watt Bike, TRX, Concept II Specialist suppliers: Core by Premier, Ellisons, Gharieni, Living Earth Crafts, Spa Vision, Takara Belmont, Chamellia’s Tea House, BC Softwear, Curious Vision

Business Mii Cosmetics


Business Mii Cosmetics

Inspirational beauty Susan Gerrard, chairman of Gerrard International, discusses the origins, philosophy and continued success of Mii Cosmetics, and how it benefits spa operators


fter three years of development involving a collective of the UK beauty industry’s most talented and passionate experts, Mii Cosmetics was launched in 2011. Spanning the worlds of makeup, tanning and brows, Mii was created as a premium brand, specifically for spas and salons, that could rival department store brands in quality and its reflection of current trends. A venture by family-run luxury supplier Gerrard International, Mii quickly developed a reputation for beauty items to suit every occasion, promoting a wearable approach to on-trend looks. Aiming to be beautiful and aspirational, yet functional and attainable, Mii’s continued success can be attributed to its honest and friendly approach to luxury, coupled with accessible price points and advanced formulas. Mii is currently stocked across the UK at spas including Pennyhill Park, South Lodge, Sopwell House, Celtic Manor, Stobo Castle, Headlam Hall and Ragdale Hall, as well as outlets in 22 countries around the world. We asked Susan Gerrard, chairman of Gerrard International and Mii’s guiding spirit, what is next for the innovative beauty brand. Please tell us how Mii came about. After the success of launching Jessica to the professional market 27 years ago, my next challenge was to excite people with makeup. I wanted to mirror the excitement and quality that the department store offered, but with an affordable range that placed spa client solutions at its heart. Our mission was to instil confidence in every woman’s makeup decisions. What elevates Mii from its competitors? Our 30-strong team of experienced area managers, all trained beauty therapists themselves, are passionate about the support and education they bring to Mii’s business customers. Their expertise, together with our award-winning customer services, Opposite page: Mii Cosmetics’ approach to on-trend makeup aims to give women the confidence to use its products in different ways, while its spa partners, such as South Lodge, are rewarded for both online and in-spa retail success

selection of different displays, including bridal, that can be used all year round. We were trying to find a way, with minimal time and investment from our customers, to bring makeup to the fore in spas and inspire guests. Our displays can encourage clients to buy more than one product if they are given a complete look to follow. The most successful business model within spas is the one that offers regular workshops and events to inspire clients and encourage them to try and then buy the makeup.

“With our Affiliate Scheme we’ve found a way to support spas while giving customers what they want.” Susan Gerrard Chairman, Gerrard International VTCT-endorsed educators, a talented product development manager, efficient warehouse and skilled in-house marketing teams, and a strong PR and social media presence, means we stay attuned to industry and consumer demands. For the spa guest, Mii offers skin-loving, wearable formulas and beautifully functional makeup to fit every woman’s life. The majority of our campaign looks are created with staple makeup products as this encourages Mii customers to revisit them and use them in a different way. Our focus is on the consumer experience; the quality of our products, recommended to a client by a trusted therapist. How do you create your spa offering? Our ranges are based on customer feedback from our international and UK customers. We always review their impressions to see how we can improve future offerings. As a brand, we have not only introduced seasonal varieties, but we have also created a

How does Mii’s Affiliate Scheme support spas? We help to put into place retail training, and support spas with events or workshops. We also publicise spas by collaborating with the press to write reviews or run competitions, and we get involved in organising shopping events using our Mii makeup artists for support. With our Affiliate Scheme we’ve found a way to support spas while giving customers what they want. We appreciate that spas and salons have limited space for retail offerings, and not every destination spa customer will return to re-purchase, so the scheme rewards the spa for online sales and also ensures customers are satisfied with the wide choice available. For example, when we launched Velvet Radiance Face Base, we understood that the spa may not want to stock all 16 shades, so the Affiliate Scheme ensures they are rewarded for introducing the customer to the brand. Tell us what’s next for Mii Makeup. Since women fell in love with our Mii Decadence eyeshadow palette last winter, we’ve been working to create some exciting new eye offerings for autumn/winter 2019. We plan to extend our best-sellers and have an extensive range of new launches and beautiful campaign photography that will delight our spas. As a business it has been a time of growth to explore all new opportunities, but with a clear marketing strategy and social conversation we remain true to our core business – our spas, salons and international distributor partners.


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Business Report: Forum HOTel&SPA 2019

Diversity in wellness European Spa reports on the expert speakers and thought-provoking panel discussions that lit up the 12th annual Forum HOTel&SPA event, held in Paris in May R E P OR T BY S A R A H TOD D


orum HOTel&SPA returned to The Four Seasons George V Hotel in Paris on May 23 for a packed day of knowledge sharing and networking. The 12th edition of the event took the theme of ‘Multiversity in Wellness’ and placed a particular focus on how innovation continues to contribute to spa and wellbeing. Leading figures from the worlds of spa, hospitality and wellbeing gathered from more than 20 countries including France, the US, Japan, Morocco, Switzerland and the UK. Following a short introduction by event organiser Vladi Kovanic, guest of honour Italian architect Joseph Caspari, delivered a passionate speech about designing a range of award-winning spas, including the lavish Spa at Four

Seasons Hotel London at Ten Trinity Square. Robert D. Henry, founder of RDHA, then presented a dynamic series of case studies focusing on the key design elements, inspired by nature, that his architectural practice incorporates into each project. Taking New York’s The Setai as an example, Henry explained that certain

“Each Forum celebrates a spirit of collaboration and enduring connections. I hope this year’s event will continue to inspire delegates across the rest of the year.” Vladi Kovanic Event organiser

design considerations, such as triple glazing to effectively block out sounds from the city, and the creation of a cocooning environment in the spa’s treatment rooms, meant the property offered a nurturing space for guests. Summarising the use of design touchpoints to create an enduring impression on spa guests, Henry said: “Through our design, if we can touch on all the five senses, then we’ve created a memory”. Maximising the benefits Among the other event highlights, Martin Goldmann, CEO of ASPA International, examined new directions in wellness design and the multiple benefits of salt therapy rooms, including their anti-bacterial and anti-inflammatory properties. He explained how the addition of a halotherapy room to an existing spa can boost


Business Report: Forum HOTel&SPA 2019 revenue streams, and illustrated how they can easily be retrofitted in an under-utilised treatment room. Concluding, Goldmann asserted that, as most spa projects can take up to four years to fully realise, owners and operators should begin any development with the end in mind, and know what they want to sell as well as how they will differentiate their spa offering from the local competition while keeping it authentic. Thermal and medical spa consultant Michael Wallace then discussed how diversity is shaping the thermal spa market. Explaining the complete change in global health tourism over recent years, Wallace defined four main types of senior market who are keen and regular users of thermal facilities. “There are the OPALS, older people with active lifestyles; WHOPS, wealthy and healthy older people; older people with disabilities; and the fourth is a growing market of single women seniors,” he stated.




Speaker highlights

Wellness design expertise Robert D Henry, founder, RDHA “Today, we spend 90% of our time indoors and we’ve almost forgotten how to be in nature. Therefore, the Robert D. Henry health of our guests is largely dependent on the quality of our interior environments. “As designers, we can learn how to integrate lessons from nature to drive revenue into our spa and wellness businesses. These attributes include air and water quality, building ecology, sound mitigation, environmental sustainability, and optimal lighting. “Wherever possible, we try to bring each of these elements into our projects. For example, Circadian lighting brings technology to an interior environment in order to mimic the effect nature has had on us for centuries. “Because we’re mostly now living indoors, we’ve lost touch with our Circadian rhythms, so by using bright blue lighting in the early morning and caramel tones in the evening, we can help our guests to gently get back in sync.”


Wallace also asserted that thermal developers and operators needed to ask a series of key questions before opening any property. These include who their guests will be and what they want, as well as why they will be visiting. Gathering this data would, he said, enable informed decisions to be taken at every stage of a spa’s development. Technology and economics Following a networking coffee break, a panel discussion looked at how integrating technology can elevate the wellness spa experience. Moderated by Kim Marshall of The Marshall Plan, the rise of the ‘Anxiety Economy’ was noted, as well as how online vitamin sales have grown at an exponential rate. Beata Aleksandrowicz, co-founder of Pure Massage, returned to the stage for a second year to moderate a panel discussion on ‘Therapists of the Future’. The discussion included European

1. Black Diamond Award winner Anna Hencka-Zyser (right). 2. Roger Allen of Resources for Leisure Assets with AccorHotels’ Emlyn Brown 3. Serge Raulic of Thermes Marins de Saint Malo receives the Blue Diamond Award for Thalassotherapy 4. Martin Goldmann of ASPA International 5. Delegates enjoy a speaker session at The Four Seasons George V Hotel 6. Thermal and medical spa consultant Michael Wallace 7. Guest of honour Joseph Caspari 8. From left: Victoria-Jungfrau’s Hans-Peter Veit, Liz Holmes of Commercial Spa Strategies; European Spa’s Mark Smith and Beata Aleksandrowicz of Pure Massage

Spa contributing editor Mark Smith, as well as Liz Holmes, director of Commercial Spa Strategies, and Hans-Peter Veit, spa director at Victoria-Jungfrau Grand Hotel & Spa. Roger Allen, CEO of Resources for Leisure Assets, and Emlyn Brown, vice-president of wellbeing for AccorHotels, concluded the final panel session. Focusing on disruption and the changing landscape of hospitality, the duo explored how hotels can conceptualise and optimise the guest experience by analysing

Business Report: Forum HOTel&SPA 2019 4


Speaker highlights

Therapists of the future Liz Holmes, director, Commercial Spa Strategies




Speaker highlights

Diversity, disruption and the changing landscape of hospitality Emlyn Brown, vice-president of wellbeing, AccorHotels “In the luxury hotel market, there’s an interesting dynamic between what is new and what is being Emlyn Brown regurgitated. “Accor’s approach is to have multiple brands with multiple solutions, which means we can be highly flexible within the spa, wellness and fitness markets. “Fitness, in particular, should be a much more animated space than it currently is. A small change here would make a real impact

to create a really strong community. “In terms of the changing landscape of hospitality, I believe technology should be embraced as it’s all about guests’ convenience and it adds value to our wellbeing offering. “Pure destination wellbeing is driven by a location with an absolute passion for what it does. We should look at both primary and secondary wellness travellers, and in particular the secondary segment, as that’s where the main market currently is. “The musical notes don’t change in the spa industry, it’s how you play them and how loudly you play them that matters.”

“Spas often invest millions in their design and facilities, but the real key to boosting profitability Liz Holmes is to invest in effective management and your therapist team. “Training and supporting spa managers in critical success factors is vital. Spa managers need to be able to ‘manage up’; they need to feel that they can easily communicate with hotel managers about what they need in order for their spa operation to succeed. “We should also let our spa therapists do fewer things, but do them better. This can be achieved by simplifying your treatment menu and by finding innovative ways to recognise and elevate your best therapists. “Often, a spa’s highest performing therapists are promoted to management, but this can ruin people’s careers if they’re not supported and are unsure of what they’re doing. “Instead, spas should find different ways to elevate their therapists to ensure they feel valued and valuable, especially on a financial level.”

revenue per available square metre. Brown detailed the guest journey within the luxury wellbeing offering and explained how value can be added to real estate beyond the bedroom to drive the overall attractiveness of a spa hotel or resort property. A stimulating and informative event concluded with the handing out of this year’s Black and Blue Diamond Awards. Serge Raulic, director of Thermes Marins de Saint Malo, France, received the Blue Diamond Award for excellence in thalassotherapy and the Black Diamond Award for spa manager of the year, was given to Anna Hencka-Zyser of Przystán Hotel & Spa in Poland, who stood out above finalists from seven different countries.

The next Forum HOTel&SPA event will take place on June 4, 2020 at The Four Seasons George V Hotel, Paris.


Courtesy of Faena Hotel, Miami Beach. Photographer Nik Koenig, USA


Chalet Anna Maria, Photographer Alex Kaiser, Austria

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Menu Elemental Herbology promotion

An Elemental philosophy Elemental Herbology’s global business director, Carolyne Beck, discusses the importance of seasonality for skincare and outlines the plant-led skincare brand’s ambition to break into new international markets


What are your plans to grow the business?

ased on the Chinese philosophy of balancing the five elements – wood, fire, earth, metal, water – Elemental Herbology’s skin and body care products are the distillation of a decade of plant-based beauty experience. Addressing the needs of spa guests and global wellness travellers, the brand’s treatments take into consideration each guest’s skin type and lifestyle as well as seasonal and environmental factors, to provide the ultimate in skin nutrition. We spoke to recently appointed global business director, Carolyne Beck, about her plans to grow the business and what makes Elemental Herbology unique in the spa market.

The focus for my first year with the brand is to expand our international distribution channels. We have launched five new spas, including Shine Spa at the world-renowned Sheraton Grand Macao Hotel, Cotai Central, in China, and we will have entered three new territories by August. Our international distribution revenue has doubled year-on-year and I expect it to continue to grow.

How do you promote sustainability?

What does Elemental Herbology offer spas? We offer a different kind of skincare and bodycare; one that draws on our twin passions for plant-based beauty and the ancient Chinese philosophy of the five elements. We want our spas and customers to experience products and treatments that are as unique as they are.

How does it target the needs of clients? Our Five Elements theory allows every individual to discover a unique treatment plan, with products tailored to their specific skin type and lifestyle. This comes from the belief that all life is ruled by natural elements, including wood, fire, earth, metal, water, and we have a skincare range for each of these. Guests’ Elemental Herbology prescription will comprise products from a combination of our ranges, depending on their current needs.

How important is seasonality to skincare? Just like we change our wardrobe, switching up your skincare with the seasons is really important. Our skin may be more receptive to lighter serum textures in summer and more nourishing creams and oils in cooler months.

How does this influence your launches? All our product development takes into consideration elemental and seasonal factors. For instance, our Water Soothe Facial Oil, which we will bring to retail in September, is a 100% natural blend of plant and essential oils,


“We created a one-of-a-kind treatment for Carden Park Spa, incorporating fresh herbs they grow in their gardens for a truly unique spa experience.” Carolyne Beck Global business director, Elemental Herbology

including chamomile, rosehip and chia seed, to deeply hydrate, reduce sensitivity and help prevent early signs of ageing. It resides in the water element, making it a great winter product that’s perfect for those with dry, dehydrated and sensitive skin. It started as professional-only and as well as being vegan it is also nut-free, making it a great option for those with allergies.

How do you support your spa partners? Our account managers are always on-hand to offer daily support, and we have an exceptional training programme. Every one of our partnerships is unique; we work closely with spa teams to host events, provide marketing support, and even create bespoke treatments. Most recently, we created a one-of-a-kind treatment for Carden Park Spa, incorporating fresh herbs they grow in their gardens for a truly unique spa experience.

We are committed to reducing waste in all aspects of our business and 99% of our plastic and paper packaging is recyclable. We also minimise our packaging, so our box filler is water-soluble and we don’t use cardboard inserts or oversized boxes or bottles. We are aiming to launch 100% recyclable tubes as well as refillable products, and we are working with hotel amenities partners to offer these for in-room use. We are cruelty-free and absolutely none of our products use synthetic fragrances, artificial colours, SLS (sodium lauryl sulphate), parabens and mineral oils.

How is the skincare market evolving? It has definitely become more eco-conscious, which has been a focus for us since day one. The rise of the ‘skintellectual’ means it’s important for brands to be transparent with consumers about the ingredients they use. The desire for spa and wellness has grown massively in the last five years, but with lives getting faster and busier, people are now looking for adaptable treatments that cater for stressed skin and a cluttered mind. Wellness travellers, in particular, can benefit from our blend of high-performance botanicals and aromatherapy oils. We also offer hotel amenities and travel-sized products such as our Essentials Kit, which are perfect for continuing the spa experience ‘on the go’. Opposite page: Elemental Herbology’s products, such as its Water Soothe facial (top right), address seasonal and elemental factors, while the high-performance botanicals in its Essentials kit (bottom right) meet the skincare needs of wellness travellers

Image: Shine Spa at Sheraton Grand Macao Hotel, Cotai Central, China

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FOREO LUNA Professional Set Patented Dual T-Sonic cleansing technology with low frequency firming massage. The innovative LUNA Professional Set channels 16,000 pulsations per minute through the dermis, removing up to 99.5% of debris and dead skin cells in just one cleanse. Revolutionary firming massage mode provides twice the product absorption than manual application, offering the perfect results-driven solution to your spa treatment menu.

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Editor’s choice

Wellness rituals for the hands and feet inspired by Andean medicine [comfort zone]’s new Specialist Mani Pedi Ritual offers a trio of targeted products and a special massage to boost the client’s wellbeing Combining wellness protocols into a new professional treatment, [comfort zone]’s Specialist Mani Pedi Ritual includes a cleansing phase, a scrub for hands and feet, a clay hand mask and a unique massage inspired by traditional Andean medicine. “The new Specialist Mani Pedi Ritual and homecare Barbara Gavazzoli range fully expresses the combination of science and soul that [comfort zone] stands for,” says the brand’s communication and education director, Barbara Gavazzoli.

“Our conscious formulas, which contain up to 96% natural-origin ingredients and are free from animal derivatives, parabens and silicones, repair, rejuvenate and protect skin on the hands and feet.” The ritual includes a special cleansing phase with neem extract and sweet almond oil, and a scrub with silica and apricot particles to renew and soften the skin of the hands and reduce the appearance of calluses on the feet. The hand treatment continues with a special mask that combines purple clay, sweet almond oil and shea butter, a natural alternative to paraffin. To treat the feet, a special foot peel with 7% glycolic acid and 9% lactic acid offers an intensive exfoliation to eliminate calluses and cracks.

A special massage enhances the efficacy of the products, contributing to a complete wellbeing-restoring experience. Inspired by traditional Andean medicine, it combines relaxing touches with revitalising manual movements to release tension and improve circulation and muscle function. Three new specialist products for hands and feet accompany the treatment launch: a hand cream, a foot balm and a repairing protective oil for hands and nails. Formulated with sacha inchi oil extracted from a plant native to the Peruvian Amazon forest, they are rich in Omega 3 and 6, and essential fatty acids to protect and rejuvenate the skin.


Menu New products & treatments

Show-stopping nails California dreaming meets runway fashion this summer with CND’s brand-new bold and vivid colour collection, Prismatic. The range features five new fashion-forward Vinylux weekly polish shades: the bold magenta of Ultraviolet; a swimming-pool blue, Dimensional; the purple-meets-violet of Psychedelic; a sweet shop pink, Holographic; and the emerald tones of Aura. Psychedelic, Holographic and Aura have also launched in Shellac 14-day nail colour. The Prismatic collection also celebrates the launch of a new Shellac brush. Wider and flatter in design, and with over 200 bristles, the brush promises a smoother, more even application with premium coverage for all nail types and shapes.

Smart-tech delivers clinically proven results Elemis has launched Ultra Smart Pro-Collagen Aqua Infusion Mask, a 24-hour hydrating face mask that is clinically proven to target the multiple signs of skin ageing, including deep-set lines and wrinkles, promoting firmness and elasticity. The high-tech formula includes Ultra Smart Hydra-Infusion Complex, which provides an instant boost of hydration and helps improve skin barrier function. This works in synergy with Ultra Smart Aqua Shuttle Technology, which slowly diffuses an algae extract encapsulated in a water shuttle delivery system for a triple approach to hydration. Ultra Smart Line Fighting Complex, formulated with a blend of three potent algae and orange African bulbine, targets deep set lines and wrinkles leaving skin firmer and full of vitality.

Sheer diamond Natura Bissé has enhanced its pollution protection range with two scientifically advanced products: Diamond Cocoon Sheer Cream, a tinted moisturiser with SPF 30, and Diamond Cocoon Sheer Eye, a light touch, colour-enhancing eye product. Both have been designed with effective anti-ageing and anti-pollution technology, including Detoxin, an active that increases cellular energy, and Sirt-AP peptide complex to boost the lifecycle of cells while improving the skin’s repair and protection system. Fermentus glaciarium increases the synthesis of collagen, while high-molecular weight hyaluronic acid deeply hydrates. The products restore, protect and enhance the skin, giving a natural touch of colour that adapts to all skin tones and minimises signs of imperfection.


Menu New products & treatments

It’s only natural: Forest Therapy Aromatherapy Associates has reimagined the ancient Japanese ritual of forest bathing for its new Forest Therapy Bath and Shower Oil. Designed to redress the effects of modern daily life by utilising the powerful scents of nature, Forest Therapy Bath and Shower Oil contains an essential oil blend of healing scents. Pink Pepper, native to the Peruvian Andes, is known to help with respiratory health and has an uplifting effect on wellbeing, while juniper berry, gathered from the mountainous regions of Macedonia, is said to have a cleansing effect on the mind and soul. Mediterranean cypress and Sicilian lemon helps to instill an overall sense of calm, and all these ingredients work synergistically to form a fragrance that is powerfully effective yet serenely healing. “Forest bathing connects people with the natural environment,” says Aromatherapy Associates’ global CEO, Anna Teal. “Aromatherapy Associates is all about reconnecting with our roots, nature as nurture, fresh air and wide-open spaces. We offer an energising prescription to support contemporary living and encourage a ‘natureful’ life that is literally available to us on our doorsteps.”

Pore perfection To address the growing prevalence of adult acne, Dermalogica has introduced two multi-tasking, brightening breakout-prevention products to its new Active Clearing line. Age Bright Clearing Serum is a highly concentrated exfoliating product that reduces the signs of skin ageing with salicylic and beta hydroxy acid to clear skin and reduce breakouts. Age Bright Complex works on the skin’s microbiome for clearer skin, with ‘resurrection plant’ hydrating and smoothing while niacinamide evens skin tone. Age Bright Spot Fader is a two-in-one spot treatment to reduce the appearance of breakouts, with salicylic acid, niacinamide and hexylresorcinol working to improve skin tone and post-breakout marks.

Body reawakening: Decleor launches Aroma Blend

Solar protection Protection U.V. SPF 50 is the latest addition to the Biologique Recherche family of suncare products. Featuring Triple Shield Complex technology, DNA-protective ingredients and a unique combination of 100% natural filters, the product provides effective protection against UVA, UVB, invisible light and infrared damage. Triple Shield Complex includes titanium dioxide and zinc oxide to reflect UVA and UVB rays, and karanja oil, rich in antioxidants and pink coraline extract, which acts like a thermal shield by absorbing infrared rays. The combined action of anti-ageing and soothing active ingredients help to preserve and protect the epidermis.


Menu New products & treatments

Treatment focus

Gaylia Kristensen Signature Facials launch at SoSPA London

Refined and perfected Adding to its award-winning Vinopure range, Caudalie’s Purifying Gel Cleanser has been developed to reduce blemishes, tackle oilyness, tighten pores and gently hydrate even sensitive skin. Grapeseed polyphenols and a blend of essential oils offer antibacterial protection while boosting antioxidants, and rose water helps to control oil, adding a glowing radiance to the skin. Salicylic acid refines, unclogs and tightens pores, and silica powder mattifies as grape water further hydrates. Purifying Gel Cleanser completes the Vinopure skincare regime alongside Clear Skin Purifying Toner, Blemish Control Infusion Serum and Skin Perfecting Mattifying Fluid.

Spa favourite launches in retail Elemental Herbology has introduced its popular Water Soothe Facial Oil as a retail product. A spa favourite used in its signature Five Elements Aroma Facial, this calming and soothing facial treatment combines an expert blend of plant and essential oils to deeply hydrate, reduce sensitivity and help to prevent early signs of ageing. Delivered in carrier oils including jojoba, argan, baobab and chia seed, chamomile soothes redness and irritation while providing antioxidant protection against free-radical damage. Rose damask helps to tone, hydrate and soothe sensitive skin while protecting its natural moisture barrier. Rosehip oil, rich in vitamin A and C, promotes skin regeneration and boosts overall radiance.


Gaylia Kristensen Signature Facial Treatments are to be exclusively available at SoSPA Sofitel London, St James as part of a treatment menu that includes Dream Anti-Ageing, Heaven Digital Stress Release, and Men’s Power with a host of upgrade options. The menu also introduces the new and exclusive Deluxe Ultimate Facial. This toning, firming, lifting and brightening 90-minute treatment features the brand’s renowned molecular polypeptide and protein technologies, combined with face, neck, scalp, shoulder, hand and arm massages, inspired by emotional freedom tapping point techniques. “We have introduced a world first at Sofitel London, St James,” says the brand’s founder, Gaylia Kristensen. “Our Deluxe Ultimate Firming Facial Treatment, designed by world renowned facial specialist Carly St John, combines the smart technologies within our products and a new innovative facial massage, inspired by emotional freedom tapping techniques, to remove all digital stress and maximise results for super-charged skin.”

Taking it on the chin Promising to firm, hydrate and refresh in just one application, Sofri has launched its homecare Chin Lift Up Mask. This innovative firming mask, designed specifically for use on the neck and chin, has been infused with anti-ageing ingredients, including acmella oleracea to firm, hyaluron to hydrate, and castor oil to boost skin collagen production. Applied to freshly cleansed skin, an elastic material created from small fibres is placed on the chin area with gentle pressing and massage movements, and is then affixed to the ears. Acting like a second skin for a smooth and perfect fit, the mask is left in position for 15 minutes. To conclude the at-home spa ritual, remove the mask and massage excess serum into the neck and décolleté.

Menu New products & treatments

Natural eyes Containing actives of retinol and vitamin C, Gaia’s Natural Eye Serum features rosehip to boost cell regeneration and provide a youthful radiant texture. Borage seed and evening primrose oil lock in moisture, plumping the skin and smoothing lines, while grapeseed oil is rich in vitamin E to offer high antioxidant protection. Chia seed oil further helps to heal and improve the appearance of the fine delicate skin around the eyes. The serum is suitable for hyper-sensitive skin and is also recommended as an overall face serum for post-cancer use.

Brand spotlight

Cutting-edge colours OPI has partnered with athletic wear brand Converse for the launch of its new Neons by OPI collection, allowing clients to immerse themselves in a world of colour by matching OPI shades with iconic Converse footwear. Inspired by electronic dance music, Neons’ shades are bright and bold, including: Dance Party ‘Teal Dawn, a vibrant teal; V-I-Pink Passes, a flash of hot pink; Pump Up the Volume, a neon yellow; and the irresistible Orange you a Rock Star? The full collection of Neons by OPI will be available in GelColor and Nail Lacquer formulas. The former provides a salon-perfect finish with up to three-week wear, while the latter features a highly-pigmented, rich formula for even application without streaking.

Esse Skincare South Africa-based Esse Skincare has launched its unique probiotic product formulations, treatments and technologies for use in-spa and at home. The products have been created using biotechnology to create an environment on the skin that favours the growth of beneficial probiotics. Prebiotics are used to feed good microbes, and live probiotic microbes are featured in two of the best-selling serums to make functional changes to the skin’s microbiome. The facial treatment menu combines probiotics and organic ingredients to treat concerns including pigmentation, acne, Trevor Steyn rosacea and dehydration. Esse uses innovative production techniques, airless glass packaging and preservative-free formulas in its certified organic line, which includes targeted products for sensitive skin and anti-ageing as well as a bodycare range, specific treatment products and a collection of skincare essentials. “The professional skincare and spa market demands results,” states Trevor Steyn, founder of Esse Skincare. “Traditionally organic brands have had trouble delivering on this. Now that the new work on the skin microbiome has shifted the focus to biotechnology products, like probiotics, Esse has been able to offer results while still maintaining organic certification. The UK market, in particular, is ready for an ethical brand focused on efficacy”.


Menu New products & treatments

Treatment focus

Seasonal skin boost from Sothys Sothys is continuing its chronobiological treatment offering with an oxygenating treatment formulated with yuzu and grapefruit. The 45-minute seasonal facial delivers a zingy boost of energy and vitamins to revitalise the skin and boost its defenses during the summer. Detoxifying and radiance-enhancing, the skin is thoroughly cleansed, then exfoliated with a 2-in-1 Mask Exfoliant that is rich in pink clay. Sothys Modelling Cream with grapefruit extract is then massaged in to nourish and moisturise. To complete the skin-boosting phase, a double mask includes a professional base layer and the Radiant Peel-Off Mask with yuzu extract to restore radiance. Finally, the skin is hydrated with Oxy-vitamins Radiance Treatment followed by the appropriate Sothys skincare cream. The retail line includes Shower Nectar Yuzu Grapefruit, 2-in-1 Mask Exfoliant Yuzu-Grapefruit and Radiance Cleansing Foam.

Skin expertise Germaine de Capuccini has introduced a daily-use facial cream that hydrates, soothes and reduces the appearance of pores, enhancing luminosity in an instant. Purexpert Natural Perfection Hydro-Mattifying Cream hydrates the skin with hyaluronic acid; soothes with a Bio-Active Complex that targets the causes of skin irritation; and reduces inflammation caused by UVB radiation with a liquorice derivative. Milk proteins protect against environmental aggression and mineral pigments leave the skin with a matt effect and a touch of natural colour.

Sensory cleansing Inspired by Asian beauty rituals, Thalgo has created a new makeup removal routine for normal-to-dry skin. With plant-based lipodispersible technology, its Éveil à la Mer Make-Up Removing Cleansing Gel-Oil dissolves all forms of waterproof makeup and impurities. Thanks to a trio of nourishing plant oils and remineralising Sève Bleue des Océans, the skin is thoroughly cleansed and left fresh and non-greasy. Offering a unique sensory experience, the texture changes throughout the cleansing phases; the warmth of the fingertips turns the gel into an oil upon contact with the face, then, as the make-up dissolves, emulsified with water, this oil becomes a milk. Rinsing with water finally reveals clean, fresh and renewed skin.

Nurturing seated scalp care Jennifer Young has launched a collection of products and a seated scalp treatment that is ideal for a spa setting. The nurturing seated scalp treatment restores lift and improves the flow of nutrients to the face and scalp through soothing massage, gentle acupressure, and therapeutic Jennifer Young natural and organic products. “I can’t do anything about hair loss being a side effect of some of the treatments for cancer,” explains Young, “but I wanted to find a way for patients to maintain a relationship with their stylist and therapist as they go through such a challenging time.” The Scalp Care Collection includes Dry Scalp Treatment, Scalp Cleansing Spritz and Scalp Care Oil. The anti-bacterial and healing properties of bergamot, lime, lavender and tea tree essential oils are aided by witch hazel to soothe itchy skin and scalps.

In every issue, European Spa showcases the best new product and treatment launches. Contact Mark Smith on +44 (0) 115 950 4748 or email



with profound power

Fo r o ve r 10 ye ars , we have s et t he b a r fo r res u l ts d r i ven , c er ti f i ed o rg a n i c s k i n c a re. O u r u ni q u e p ro ce s s o f u s i n g han d-pic ke d wild Ir is h s eaweed w i l l n a tu ra l l y b en ef i t yo u r hea l th , s k i n & wel l b e i ng . O u r l uxu r y s p a treat men t s an d award-win n in g p ro d u c ts a re a va i l a b l e i n exc l u s i ve s p a s & s to c k i s ts wo rl d w i d e . t : + 3 5 3 ( 0) 71 916 1872 e : info @ voya. ie w w w. voya. ie

Business Technogym promotion

A connected experience Technogym’s provision of wellness-oriented, fully connected fitness equipment made it the perfect partner to help bring to life a boutique fitness vision at Matfen Hall Hotel, Golf and Spa, UK


rom its base in Italy’s ‘Wellness Valley’, Technogym is now estimated to have equipped more than 80,000 wellness centres and 200,000 homes around the globe. A forerunner in fitness technology and design, the company employs some 2,000 people at 14 centres in Europe, the US, Asia, the Middle East, Australia and South America. An official supplier to the last five summer Olympic Games, Technogym products are said to be used by around 40 million people every day. However, even within the breadth and depth of company founder Nerio Alessandri’s pioneering empire, the founding spirit of a brand that began in his garage 35 years ago remains an integral part of its operations. “For over 30 years Technogym has been committed to promoting wellness in the form of a lifestyle based on regular physical exercise, balanced diet and a positive mental attitude,” says Kieran Tracey, sales director, hospitality and residential at Technogym UK. “We are a wellness company” he continues.


“The Technogym Ecosystem is the first and only integrated platform capable of delivering wellness content and training programmes on smart equipment, as well as personal devices.”

The perfect spa partner This dedication to providing innovative fitness products has made Technogym a leading supplier of equipment to many of the world’s most exclusive and popular spas. “With the spa industry incorporating the same principles that we hold, it is more important than ever that we continue to strengthen current partnerships and keep on the search for new collaborations,” states Tracey. “Technogym’s prestige and premium solutions are customised according to our clients’ businesses and end-user requirements. We offer a range of solutions from a fully connected fitness facility to ‘Wellness à La Carte’ services for in-room wellness experiences. It’s all about offering guests a bespoke journey.” One example of the company’s dedication to

providing the best technology, advice and end product to its spa partners can be seen in its recent work at Matfen Hall Hotel, Golf and Spa in Northumberland, UK. As well as a superb 27-hole golf course and its unique guest rooms, this award-winning country house hotel also offers guests a wellness proposition in the form of its Aqua Vitae Spa. Five treatment rooms, an air-conditioned studio, a 16m heated pool and a Jacuzzi complement the spa’s thermal suite, which includes a monsoon shower, an aromatherapy suite, a steam room, a sauna, a bucket shower and an ice fountain. At the start of 2018 plans were put in place to refresh the spa with the aim of providing a more boutique-style atmosphere. It was decided that work would start in the gym, which already offered a range of Technogym equipment. The plans were developed and within just seven days from March 1 this year the refurbishment was completed. Training was then delivered by Technogym on March 8, and the

Far left and right: Images courtesy of Sean Elliott Photography

Business Technogym promotion

“Technogym has been committed to promoting wellness in the form of a lifestyle based on regular physical exercise, balanced diet and a positive mental attitude.” Kieran Tracey Technogym

gym officially reopened to Aqua Vitae platinum members just one day later. “We wanted something that would be functional, easy to use, look good, and be robust and interactive for our members,” recalls Aqua Vitae Club manager Carole Crowe. “Technogym’s multi-functional equipment provided this and we have had a very positive reaction from our members and guests.”

A targeted installation With members ranging from professional athletes to people who have never used a gym in their life, it was important that Matfen Hall’s new fitness space would cater for all its users. “Matfen Hall was looking for a partner to deliver a fully connected fitness experience targeting a range of user groups from day spa guests to health club members,” recalls Tracey. “Our mywellness cloud solution, which

allows guests to track their fitness goals and achievements anywhere in the world, can incorporate a variety of user journeys, making it perfect for such a diverse spa environment.” The Aqua Vitae Fitness Suite now offers Technogym’s Skillrow rowing machine for cardio and power training, as well as Skillbikes, which feature gear shifts for a realistic road-riding experience. Skillmill allows users to improve their power, speed, stamina and agility, while Skillrun combines cardio and power training in a single solution designed to satisfy both elite athletes and fitness enthusiasts. In addition to a selection of weight training equipment, the brand’s partnership with body composition analysis and health monitoring expert, Tanita, means users can monitor their body fat, muscle mass, hydration levels and metabolic rate within the fitness suite’s Technogym Ecosystem. Technogym’s Cardio Excite range also offers integrated entertainment systems and can hold workout schedules, so members can review their fitness routines on their smart phone and communicate efficiently with their trainer.

Expertise and support “Our facility is member-centric and the Technogym kit allows us to stay in touch, track progress and guide people to their goals,”

Above from left: Matfen Hall Hotel, Golf and Spa in Northumberland, UK; Technogym equipment provides spa guests with a connected fitness experience; the 16m indoor pool at Matfen Hall

says Crowe. She believes the fitness suite now offers guests the ultimate boutique work-out experience and is satisfied that Technogym’s expertise has been vital to realising Matfen Hall’s wellness ambitions. “Technogym has been a great support in driving our boutique vision forward,” she states. “Whether through advice on the right equipment to select, or in delivering staff training, they have certainly helped us to prepare for the launch of the new gym. “The Aqua Vitae community is about making positive lifestyle choices in all areas of life – whether it be fitness, relaxation or general wellbeing – by spending quality time with friends and family. “The Technogym mywellness cloud helps to tie this together across all areas of the club and allows members to track their progress, whether it be through regular body composition testing or general health checks to monitor how they are doing with their workouts. “Best of all, we know the team are there to support members to ensure they get the best out of their time spent at the club.”


Spa Albaro Wellness & Spa, Grand Park Hotel Rovinj, Croatia

An Adriatic adventure We visit Albaro Wellness & Spa at Croatia’s Grand Park Hotel Rovinj to discover how history, local folklore and herbal healing have informed an authentic guest journey R EP OR T BY M A R K S M I T H

Grand Park Hotel Rovinj offers magical views of the historic old town on the Istrian peninsula


et in a commanding position overlooking the marina and old town of Rovinj, Grand Park Hotel Rovinj is a state-of-the-art deluxe resort that opened in April this year. The €93m (£83.5m) project, designed by renowned Italian designer Piero Lissoni and architects 3LHD, has totally transformed the picturesque tourist spot on Croatia’s Istrian Peninsula. The six-storey building now boasts 193 luxury rooms and 16 suites, six restaurants and bars, a shopping promenade and pool terraces with incredible views of the Adriatic Sea. The flagship of the Maistra Collection, which is part of the Adris Group, Grand Park Hotel Rovinj raises the bar for luxury hotels in the region and has consolidated its owner’s position as a leading wellness operator in Croatia. Maistra has a well-established presence in the country, where it operates 10 hotels, eight tourist villages and six campsites with a total accommodation capacity exceeding 35,000 beds, representing more than 4% of total overnight stays in the country. “We are both an owner and an operator with over 30 properties in Croatia, and we are the most dominant in the


five-star market,” explains Peter Lösch, managing director of the Maistra Collection. “We bought the Hilton Imperial Hotel in Dubrovnik, which is operated by Hilton, and we work with Westin and Sheraton in Zagreb and Dubrovnik.” Wellness at the core The development of Grand Park Hotel Rovinj is part of a 15-year multi-million-euro regeneration plan for Maistra, which has renovated its portfolio of properties with the aim of raising the quality and standard of tourism in Croatia. “In the last 10 years we have doubled our revenue and profit without increasing capacity, all by adding more quality, and higher rates – we didn’t increase the number of beds and rooms,” states Lösch. In this context, the group has placed spa and wellness as central to the success of its new investments. At Rovinj, Lösch says: “The hotel will open all year, and without quality spa hardware and a good wellness offering for guests, you cannot fill a hotel in the Mediterranean from November to March, so we feel that wellness is a must.”

Spa Albaro Wellness & Spa, Grand Park Hotel Rovinj, Croatia

Grand Park Hotel Rovinj’s Albaro Wellness & Spa has created a unique proposition in the Croatian spa market. Built over two floors of the hotel, the 3,800sqm space offers three outdoor pools and a fully equipped gym located on top of the hotel. Below, a thermal suite from Starpool includes three saunas, two steam rooms with aroma programmes, two cold plunge pools and an experience shower. This floor also features the spa reception area, five treatment rooms, including a VIP double spa suite with sauna, and a wellness consultation room. As well as an outdoor spa garden, two large indoor relaxation areas offer forest views and are designed in travertine with shallow pools surrounding the loungers. This beautifully built spa is the perfect setting for a wellness menu that takes inspiration from local healing traditions, sailing and the sea; an innovative mix of old and new, storytelling takes centre stage and authentic experiences are at the core of every treatment. “You can express yourself best when it

comes to wellness because you have the products and local ingredients right here,” says Lösch. “This was always our goal and Istria really is blessed with a natural bounty, so why not use it?” An expert at the helm Through his new consultancy, Illyria Wellness, internationally renowned spa expert Gregory Ugrin served as the wellness project consultant for Maistra during the creation of the treatment menu at Albaro

“You can express yourself best when it comes to wellness because you have the products and local ingredients right here. This was always our goal and Istria really is blessed with a natural bounty, so why not use it?” Peter Lösch Managing director, Maistra Collection


Spa Albaro Wellness & Spa, Grand Park Hotel Rovinj, Croatia Wellness & Spa. Ugrin also plays a wellness supervisory role for Maistra’s other properties in Rovinj – Hotel Monte Mulini, Hotel Lone, and Hotel Eden – but immersed himself in the Grand Park Hotel Rovinj after joining the project in May 2018. Looking back into the local heritage of Rovinj to uncover its lost healing traditions, Ugrin took inspiration from the town’s nautical history, which he incorporated as key tenets of the new spa philosophy. “Albaro is the name for the mast of the quintessential fishing boat from Rovinj, the batana,” says Ugrin. “It’s iconic here and a central focus for our spa concept. It’s also a powerful metaphor: the mast of the ship is like the spine of the body, providing strength, yet flexibility.” This level of attention to detail is reflected throughout Clockwise from top right: A modern relaxation suite features loungers surrounded by shallow pools; Grand Park Hotel Rovinj has raised the bar for luxury travel in Croatia; Batana Bodywork is inspired by the rich cultural history of Rovinj; the Travertine tiled thermal suite; stunning views of the Adriatic Sea from the infinity-edge pool; Albaro Wellness & Spa offers a unique thermal journey for guests; a calm welcome awaits in the spa reception area

“Albaro is the name for the mast of the quintessential fishing boat from Rovinj, the batana... it is a powerful metaphor: the mast of the ship is like the spine of the body, providing strength, yet flexibility.” Gregory Ugrin Wellness project consultant, Maistra, and co-founder, Illyria Wellness


the menu where local traditions are brought to life through the use of healing herbs, tinctures and unique protocols developed specifically for the spa. Ugrin’s research led him back as far as the Bronze Age, through the Romans and Venetians, and more recently to Georg Hütterott, a German entrepreneur who planned to build a health resort in Rovinj in the early 20th century. While his ambition was never realised, the forest of olive, cedar, cypress, pine and laurel trees he planted laid a foundation for the tranquil setting of this impressive wellness centre. Inspired signature therapies The treatment menu reads like a rich tapestry of local folklore, healing remedies and ingredients unique to the Istrian Peninsula and Rovinj in particular. “Sailing, the sea and the connection with the forest park informed the treatment designs and descriptions, as well as the products that we wanted to have in terms of essential oils and aromatherapy,” Ugrin elaborates. Seaweed, salt, and mud, commonly used by ancient fishermen to heal wounds and soothe the skin, are common ingredients across the menu. Ugrin also discovered that old recipes for rakija, the herbal grappa of Istria, had been used as a medicine, so this has also been incorporated into the signature treatments. The Pelinkovac Rakija Ritual, inspired by the ‘Istrian absinthe’, begins with a tasting of the potent liquor before proceding with an aromatherapy massage featuring grapeseed and anise, as well as a sugar fennel scrub.

Spa Albaro Wellness & Spa, Grand Park Hotel Rovinj, Croatia The world of Illyria Wellness Formed by American wellness consultants Gregory and Liz Ugrin, Illyria Wellness provides strategic and innovative spa, wellness and fitness consulting for the hospitality, tourism, and health industries. Drawing on their experience of working in some of the world’s leading spa locations, the pair strive to develop meaningful and historically informed spa concepts for a range of destination wellness retreats, resort spas, and hotel spas. Originally from Texas, Gregory has 20 years of luxury spa experience as a manager, trainer and therapist, including at the renowned destination wellness retreat Ananda in the Himalayas. Liz is an established marketing consultant and historian, who specialises in creating authentically inspired spa and wellness concepts that artfully integrate known, forgotten or

little-known elements of each spa’s location. “At Illyria Wellness, we are focused on creating historically informed transformative wellness and spa experiences that draw on the ancient Mediterranean and Adriatic healing cultures,” explains Gregory. The couple’s aim is to captivate wellness travellers with an exciting array of signature spa treatments and breakthrough retreats that weave together an array of lifestyle factors, including everything from fitness to mental wellbeing. “We combine best-practice spa therapies, fitness programmes, nutritional development, complementary therapies, mindfulness and high-touch customer care into immersive and lifechanging wellbeing retreats for both individuals and groups,” states Liz.


Spa Albaro Wellness & Spa, Grand Park Hotel Rovinj, Croatia

“The absinthe ties into the sense of magic and the mystical, as Terra Magica was an ancient name for Istria,” explains Ugrin. “The beautiful aromas from anise and grapeseed oil combine with the light touch of the rhythmic, flowing movements of the massage. It is as if the absinthe green fairy herself was giving the treatment.” Elsewhere on the menu, the Olive Press Ceremony translates the history of olive pressing into a luxurious spa journey that begins with a welcome shot of olive rakija. This is followed by a massage using pure extra virgin olive oil, before the skin is exfoliated with crushed Istrian olive pulp and the ritual concludes with warm olive oil being drizzled over the client’s head. “Olive oil is famous here in Istria, so we looked at the ancient olive presses and how the olive is transformed to produce the oil,” recalls Ugrin. “Using compressing and rolling

“Voya’s integrity, elegance, and efficacy are seen as a perfect spa partner for Albaro Wellness & Spa. Our strong links to the ocean and a certified organic offering complements the spa’s own concept, harnessing Istrian wellness traditions rooted in the restorative power of seaweed, salt and mud therapies.” Emma Roberts Head of sales and business development, Voya


massage techniques to evoke this, we incorporate olive oil and olive pulp to fully engage the imagination.” A third signature treatment, Batana Bodywork, brings to life the spa’s maritime concept. Combining deep bodywork, rowing motions, pulsing movements, gentle rocking and stretches, it introduces thumping beats of percussion to replicate the sound of the sea hitting a boat. Then, using specially crafted batana oars, the muscles are gently stretched, rolled and lengthened. “We went to a boat-maker to create the different pieces of oar for the massage,” says Ugrin. “It’s a kind of instrument-assisted therapeutic bodywork, and that’s a big trend right now.” The treatment menu draws on the expertise of Omorovicza for its therapeutic, thermal mineral-led anti-ageing facials, with Irish brand Voya delivering its unique seaweed-based therapies. “Voya’s integrity, elegance, and efficacy are a perfect partner for Albaro Wellness & Spa,” says the brand’s head of sales and business development, Emma Roberts. “Our strong links to the ocean and certified-organic offering complement the spa’s concept, harnessing Istrian wellness traditions rooted in the restorative power of seaweed, salt and mud.” Ugrin concurs: “Voya is phenomenal – it met an important need for supplying whole leaf seaweed for the bath and wrap, for both a visual and kinaesthetic experience.” This sense of authenticity and heritage informs all of the spa modalities at Albaro, where the various massages are performed using oils inspired by the forest and infused with bay laurel, St John’s wort and cypress.

Spa Albaro Wellness & Spa, Grand Park Hotel Rovinj, Croatia

A sense of wellness The concept of mindfulness within a wellness setting is given a unique technological boost at Albaro Wellness & Spa courtesy of Muse EEG brain optimisation. This technology is frequently used in research by hospitals and universities around the world, as well as at technologically advanced organisations including The Mayo Clinic and even NASA. A brain-sensing headband links to an app offering clinical EEG and biofeedback to provide information on the client’s brain activity levels. Using soundscapes, the noise increases and decreases in line with brain activity, making it a useful tool for understanding the mind and placing a focus on the breath. Guests can download the app and, once an introductory session has been completed, can use the tool throughout their stay, which is especially effective to aid relaxation before and after treatments. A further unique concept in the world of spa is the Albaro’s Mermaid University, which is rooted in the folklore of Istria. “If you look at old maps of the region, there are mermaids and dolphins illustrated swimming in the sea,” explains Ugrin. “People feel a powerful attraction to those ideas and I wanted to have a way to incorporate that.” Guests can join a group session or book one-to-one instruction to learn how to swim with a monofin (essentially a mermaid’s lower half) which boosts core strength and encourages guests to use wave-like movements and breath control while under water. “I know how important movement and flexibility is and how it enhances quality of life,” adds Ugrin. “Monofin

From far left: The Batana Bodywork signature treatment uses hand-crafted paddles to mimic the movement of oars on the water; sauna rituals are a key element of the spa journey at Grand Park Hotel Rovinj; the team at Albaro Wellness & Spa prepare the outdoor spa terrace for evening visitors; cutting-edge design by Lissoni Associati gives the new spa a very contemporary feel

swimming is a form of holistic fitness; gliding through the water can be healing and transformative. Wellness is about more than just spa facilities and products, it’s about experience, movement, health and your approach to life.” The detailed and engaging spa concept at Albaro Wellness & Spa at Grand Park Hotel Rovinj delivers memorable spa journeys that connect guests to the local environment and tell the unique story of the place and its people – a key driver for the luxury wellness traveller, as Ugrin concludes: “While many large international hotel corporations do a great job creating consistency in their brands, we find that when someone travels to a place, they are looking to have a meaningful experience that is connected to their destination, and that’s what we offer here.” Albaro Wellness & Spa, Grand Park Hotel Rovinj, Croatia +385 52 800 250 | Owner: Maistra Managing director: Peter Lösch Wellness project consultant: Gregory Ugrin Spa manager: Dijana Oletić Spa size: 3,800sqm Spa team: 13 Treatment rooms: Five Architect: 3LHD Interior design: Lissoni Associati Products: Omorovicza, Voya, Helios Gea. Esensa Mediterana, Solana Pag Suppliers: SportsArt, Bruketa & Žinić & Grey, Technogym, Spa2O, Starpool, Nilo, Gharieni, EME, Rigenera, Frette, Les Alizee, GraphX, Rio-Rijeka, Muse


Business Dermalogica promotion

It’s all about education


Sally Penford, director of education for Dermalogica and the International Dermal Institute in the UK and Ireland, explains why the results-driven skincare brand is a great spa partner

enowned for its pragmatic approach, results-driven skincare brand Dermalogica’s core aim is to treat every one of its clients as an individual. To maximise the efficacy of its skincare collections, the brand promotes a rigorous approach to education and training that stems from the original aim of its founder, British-born Jane Wurwand. Having launched The International Dermal Institute in Los Angeles in 1983, Wurwand founded Dermalogica in 1986 to support her training programme. Now available in over 100 countries, the brand has always been led by a clear vision; to help people to achieve optimum skin health through professional recommendation and products they can trust. Dermalogica trains over 25,000 therapists each year in the UK at its network of eight training​centres, and has recently introduced


remote​online training via its d-Streaming service.​Sally Penford, director of education for​Dermalogica and the International Dermal​ Institute in the UK and Ireland, leads a team of​over 60, with expert instructors offering post-graduate skincare​and business education. Here, she talks about the brand’s ​ethos and its commitment to education. What makes Dermalogica unique?

We are essentially an education company that has a great product. We not only educate the professional skin therapist, but also the end consumer. People today are bombarded with information from so many different​sources that it makes the role of the​professional skin therapist ever more important as they truly understand skin and products. Jane Wurwand’s mission was to increase respect for professional skin therapists, helping

them to be financially independent and successful. Our approach to skincare is focused on achieving optimum skin health for the consumer, not trying to achieve an unrealistic expectation of perfection. Why is personalisation so important?

Skin is a living organ and is changing all the time. Lifestyle and many other influencing factors are at play, so personalising treatments is important to achieve good results for the skin. We offer a consultation that considers you and your lifestyle, and provides solutions to your skin problems that also fit in with your life. What makes Dermalogica a great spa partner?

There is a huge demand for results-driven treatments and clients are not only looking for an experience but also dramatic and instant results. That means using the highest-grade

Business Dermalogica promotion

products, the best technology, and having the skill to apply those within a short time. It’s about fast results in a minimum amount of time and that’s where Dermalogica performs best. We have been talking about short and targeted treatments for many years. Our Pro Skin 30 rituals are ideal for time-pressed clients, with​specific protocols for individual concerns ranging from signs of ageing to breakouts. They can also be enhanced with the introduction of ultra-sonic or LED technology. For example, our new Pro Power Peel is very exciting and clients see dramatic results very quickly. The beauty of this peel is that you can layer it and use different acids for different concerns. It’s totally bespoke and personalised for the individual and ideal for the regular spa member. What training do you provide?

We provide three categories. Skills training covers how to use our products and technology. Product training covers ingredients, the science behind the product, how

it works and the functions of the skin. Business skills training is also provided to bridge the gap into the retail arena. We have a concept called ‘Happy Retailing’ which offers simple steps to significantly improve retail sales. How does Dermalogica boost spa retail?

Our product knowledge training and specific retail advice means therapists feel confident in their recommendations, so sales increase. Therapists are shown how to ‘facemap’ each customer and discuss their specific concerns in a very​prescriptive and personalised way that also takes into account their lifestyle. This step-by-step process is crucial to achieving a result ​that will stimulate retail purchases.

“We are essentially an education company that has a great product. We not only educate the professional skin therapist but also the end consumer” Sally Penford Director of education, Dermalogica

Above from left: Dermalogica provides skills training, product knowledge and business education for therapists in order to improve treatment results and retail sales

How has the skincare market changed over the last five years?

Social media has led to a heightened awareness of skincare, which is great, but along with this comes a crowded landscape and a lot of misinformation for the consumer. There is a disrupted​level of trust in what’s authentic and what’s paid-for media, but the consumer is becoming wise. At Dermalogica we focus on building and supporting the trust between clients and their​therapists, who we encourage to ‘hero’ themselves as experts in skin. Our education programme has proven that these​highly educated professionals are more successful as a result​of their expertise and knowledge. As an industry we have a​responsibility to empower spa therapists through education. It is imperative​to keep upskilling​and boosting the confidence of all your team​members, which in turn can lead to an increase in retail sales and customer satisfaction.


Menu Express Treatments

Express delivery European Spa examines the growing demand for express beauty treatments and talks to industry experts about how the introduction of new services to the retail area can increase treatment capacity and boost revenue RE P O RT BY M ARK S M I T H


esigned to meet the needs of clients who expect instant results, express beauty services can streamline spa operations and present a real opportunity to increase turnover with minimal investment. Creative thinking and simple changes to the layout of a retail space can increase capacity, capitalise on under-utilised staff hours and engage customers in an experiential way. Taking an ‘express approach’ can connect guests with products, opening the door to additional retail sales and opportunities to upsell further spa services. Express beauty services are on the rise as spas learn from the retail sector, with specialist skincare boutiques introducing ‘spa-like’ express therapies to attract new consumers. The Elemis Speed Spa at the House of Elemis in London’s Mayfair was pioneer in this area, while Clarins developed its Beauty Bar to offer targeted 30-minute treatments. ESPA, Natura Bissé, [comfort zone] and Skin Regimen have also launched express treatment options for spas, while Dermalogica has created its 10-minute Skin Soother Solutions and Aqua Sana at Center Parcs Woburn Forest has devoted a large area to express beauty. These pioneers have inspired many other UK spas to follow their lead. Beyond skincare, lash, brow and makeup services can add a touch of theatre to spa retail spaces while also demystifying treatments for new guests.

Creating confidence and revenue The business case is clear: express treatments add capacity, engage customers on a different level and increase opportunities for retail, explains Victoria Rickett, spa manager at Rockliffe Hall. “Having the treatment in the retail space makes it easier for the therapist to show the products as a range, and to discuss the features and benefits without fear of ‘hard selling’,” she states. “The focus is on educating the client.” Behind the scenes, express facials in the therapy room continue to boost revenue, while staples like waxing ensure repeat bookings and generate footfall, however these should be designed as part of a guest journey that enables staff to upsell other services and introduce homecare retail. Meanwhile, adding a treatment chair to a retail area is an efficient and cost-effective way to create a new functional space and, consequently, an additional column to the booking system. Many spas offer facial treatments for a minimal fee, redeemable against the purchase of products, while others use facial analysis to engage, educate and inform. “When the spa is very busy, express treatments enable us to look after guests even when we only have a small amount of space available,” says Laura Tatlow, spa director at Champneys. “They also allow us to offer a taster treatment if a client is unsure of what it involves, with a view to upgrading for the full treatment.”

Thanks to our expert panel...

HD Brows

Aqua Sana

Hi Brow

Ashmira Botanica

jane iredale

[comfort zone]

Lash Perfect

Brow by Mii




Cirépil by Perron Rigot

Mii Cosmetics


Natura Bissé


Nouveau Lashes


Ribby Hall


Rockliffe Hall

Germaine de Capuccini

Skin Regimen

Gerrard International



Face-mapping is a cornerstone of Dermalogica’s approach to skin analysis for the delivery of express treatments in retail spaces

Menu Express Treatments


Menu Express Treatments

Fast facials and super skincare Express facials can boost a spa’s revenue and fill up white space in treatment schedules. Adding value, creating interest and utilising team time, these spa innovations are a staple of the modern spa menu


he introduction of short, results-driven express skincare treatments can revolutionise a spa business. Installing reclinable treatment chairs in under-utilised space in a spa reception or retail area can boost retail revenue and increase treatment bookings. Express offerings are also a great introduction for spa novices and time-poor customers alike, providing therapists with the opportunity to analyse skin, educate clients and advise on the best skincare regime. Sally Penford, director of education for Dermalogica and the International Dermal Institute in the UK and Ireland, says that by analysing skin you can double sales, and offering a Skin Solver (10-minute facial) can triple them. “For the spa market, express facials allow you to bring elements of the treatment room out into the retail space and provide the chance to upsell a treatment for another skin service and retail,” she says. “If you are seeing three or four customers in an hour there are more

How to utilise space for express therapies “Introducing two open-plan treatment areas in a retail space not only creates an interactive environment Harrison Gregory Elemis but enables a higher volume of treatments to take place. These areas could accommodate approximately 12 treatments a day, depending on their duration. “The interaction and theatre created by this environment increases sales not only from those experiencing the treatments, but as a draw from passing guests who gravitate towards the counter. “Customers who participate in a treatment in a retail space are 50% more likely to purchase aftercare products as they can interact with them and the environment. “Retail space treatments also create higher customer retention and loyalty due to the nature of being convenient, accessible and the ability to accommodate within a customer’s busy schedule.”


Clockwise from top left: Skin therapists at Elemis perform a pre-treatment analysis; ESPA personalised facials are ideal for for time-poor customers; the Clarins Beauty Bar concept offers targeted facial treatments in a reclining chair; 30-minute customised facials are offered by Natura Bissé

opportunities to retail than during a one-hour facial.” With an express menu, the opportunity to introduce technology can also enhance the experience and boost the benefits. “Express facials, both hands-on and also using technology, such as Elemis Biotec, offer a quick pick-me-up and have excellent potential for retail opportunities – especially for those wanting to continue their treatment at home,” says Gemma Postlethwaite, assistant spa manager at Ribby Hall, UK Barbara Gavazzoli, communication and education director for [comfort zone], says providing immediate results in a short period of time is a way to help people believe in the efficacy of a brand, and therefore be more open to homecare. “If their skin is feeling hydrated and firm after just 30 minutes, they will be interested in how homecare products can help them achieve these results on their own,” she suggests.

Menu Express Treatments

Luscious lashes and beautiful brows Lash and brow treatments are established beauty services that are easy to train for, quick to implement, and offer an impressive profit margin when offered in spa retail areas


xpress lash and brow services offer instant results and are a popular addition to the spa treatment menu. They require little in terms of overheads and can be introduced to a retail or reception area simply by adding a specialist lean-back treatment chair. Lash-lift treatments, such as Lashus, Lash Perfect Lash Lift and LVL, have become popular as they give the natural lash a a semi-permanent lift. “Lash lift treatments are in higher demand than ever,” says Lashus education ambassador Helen Burton-Ward. “Their 45-60-minute duration makes them an ideal add-on service.” Lash extensions also remain popular as an easy way to increase spa’s turnover and profit, according to Beverly Piper, founder of Lash Perfect. “Lash treatments are highly profitable, offer a low product cost, and training can take less than one day,” she says. “They can be performed in a chair in an open area, and suit everyone.” A natural extension Lash extensions also provide an ideal opportunity to retail specialist cleansers, mascaras and eye makeup products, but lashes should ideally be worked on as the last treatment of a spa visit in order to avoid contact with water and excess heat post-treatment. Meanwhile, brow treatments remain on-trend and have great retail potential as well as being easy to add to a menu. According to market research firm The NPD Group, the eyebrow market has grown 386% since 2011 and 1.6m brow products were sold in the UK in 2018. Elaine Reynolds, area manager at Brow by Mii, says: “Brows are a massive trend now, but it’s important to manage the client’s expectations and tailor a look that would suit them.” She cautions that at destination and day spas, new brow clients would have to be sent a patch test if booking a Brow by Mii tint, as they need to test it at least 24 hours in advance. However, other brow shaping, waxing, threading or tweezer styling services that don’t require patch tests are offered by Brow by Mii, HD Brows and Hi Brow. Clockwise from top: Precision brow shaping by Brow by Mii; Lashus ‘lash lift’ treatments provide instant results; creating a defined brow look with HD Brows; Brow by Mii has a professional range of express services designed for the spa; Lash Perfect offers express lash extension options

How to create the perfect express treatment menu “Consider timings and what is realistic to do in the time allocated; most treatments can be condensed Mandy Cook Mii by down to Gerrard International an express version. Remember to focus on the customer’s needs, but also achieving excellent results. “Do your research on pricing. It needs to be good value for the client based on a short treatment time, but profitable for your business. Divide your menu into categories, such as ‘find your perfect foundation match’. “Include images to illustrate the breadth of treatments available; for example, from bridal through to natural makeup and different cosmetic looks. “Also, manage client expectations carefully. Be clear whether it is maintenance or if they need a full service, and treat each session as a lesson with advice on how to use products at home.”


Menu Express Treatments

Wake up to makeup Makeup is an essential aspect of an express treatment area, and with a well-trained team and great retail displays it can add an additional source of revenue that is cost-effective to implement


How to upsell to a full spa experience “You have 20 minutes to talk to your clients about the brand and the other treatments available that Sali Flores Natura Bissé UK suits their skins – so talk to them, tell them what else your spa menu has to offer them. “Short treatments provide instant results that will show the customer exactly what the products can do, so introduce the additional benefits that a longer in-spa treatment could offer. “You can get them logged onto the customer database, enabling you to keep in touch with them for future appointments at key moments of the year, such as Mother’s Day, Valentine’s Day and Christmas. “They have the products on their skin, so make sure you sample, sample, sample while offering special customer promotions to encourage the next booking.”


akeup services have become an integral part of the express spa menu and offer a unique way to engage with clients on a deeper level by providing in depth consultations, makeovers and quick-fix touch-ups post-treatment. A quality makeup chair and mirror are the basics required to add this highly visual service, which provides a touch of drama to the surroundings. Express makeup stations are a great way to encourage clients to stay and play, especially if you have a well-stocked counter with lots of testers, applicators and brushes. Supported by staff who are well-trained in sales techniques, including the reception team, these services can boost revenue through additional treatment bookings and retail sales. From wedding packages to bridal sessions or makeup lessons for mothers and daughters, the options to tailor these services to a broad demographic are wide ranging. “Identify team members who have a real passion for makeup and a willingness to invest time into training and practice,” advises Rupert Kingston, creative director and co-founder of Delilah. “The most effective accounts that we work with have a homegrown makeup expert who is booked for most of the services.” Meeting the needs of guests Once you have the right team in place it’s important to decide on the products to meet the needs of the guest. Mandy Cook, sales director at Mii Cosmetics, says: “Minerals are popular in the spa environment, as they’re ideal to use straight after a facial or any treatment, such as eyebrow waxing, to give a touch of colour and disguise any redness.” Meanwhile, Anushka Patel, brand manager at jane iredale, recommends spa operators “look for a brand that enhances treatment results by promoting optimum skin health, which is ideal for post-treatment application.” Retail is vitally important, and loyalty and incentive schemes are recommended to encourage repeat purchases. “Offering a 15-minute ‘touch of colour’ appointment can bring in some excellent retail sales,” suggests Carole Jones, director of Germaine de Capuccini UK. “Spas could charge for this appointment and redeem the amount against a spend.” On retail, Mandy Cook concludes: “Regularly change your displays with seasonal looks to catch the attention and inspire clients to purchase. Like a department store, spas need to keep their displays updated and interesting.” From top: A Mii Cosmetics makeup class at Nirvana Spa; highlighting the cheekbone with Delilah Cosmetics; Express makeup services are an easy add-on to any express retail area; Germaine de Capuccini’s smart displays aim to boost retail sales in the spa

Menu Express Treatments

Wax on, wax off A fast turnaround, express beauty service offered on your spa’s treatment menu, waxing treatments offer guests a ‘spa-like journey’ and can add value and increase retail revenue


axing treatments are an important revenue stream for many spas and can be offered as an express service with minimal time in the treatment room. Their revenue potential is often overlooked as clients tend to regard them simply as maintenance, but upgrading this essential part of a beauty regime to a more luxurious, spa-like experience can increase customer loyalty, boost opportunities to upsell and maximise retail revenue. “We believe that waxing should be reclassified as a high-quality treatment that is just as at-home in a spa as a massage or facial,” says Sarah Gibson, head trainer at Lycon. “It will encourage your clients to come back more frequently, increasing your chances to get them booked in for additional spa treatments at the same time.” Holly Davies, Wax:One brand manager, suggests enhancing and upgrading your offering by “adding candles and soothing music to make the overall experience feel less like an errand and more like a treat.” Tracey Smith, founder of Ashmira Botanica, also further advises spas to “introduce body brushing, a foot soak or a hot towel before a leg wax, and also a soothing postwax mask made specifically to take down redness after facial or bikini treatments.” Davies highlights the importance of scheduling waxing correctly in a spa. “A waxing treatment should be completed at the end of the spa experience. It’s important not

How to maximise retail for express treatments “During the consultation, therapists should ask the client about their skin priorities, existing regime and lifestyle Janine Da Costa, Dermalogica patterns. “Skin analysis should be approached for the benefit of both the therapist and client. “Take this time to educate about how skin improvements can be made. Don’t just talk about products, but build your reputation as a skin coach who can provide comprehensive advice on achieving healthy skin. “To conclude, reinforce the client’s skin priorities and suggest personalised recommendations, including lifestyle advice, skincare prescriptions and future services. “This comprehensive approach will establish the reputation of the therapist and instil the client’s trust in their expertise. “Finally, always ensure that retail is experiential. Get customers to explore the products’ texture and scent, considering their personal preferences and existing routine.”

Clockwise from top left: Waxing services can be upgraded to offer a more spa-like experience; Wax:One offers options for brow shaping and all hair removal; Lycon presents a variety of options for waxing and hair removal; Wax:One treatment options are ideal for the express spa menu

to let the waxed area come into contact with heat as this can cause irritation,” she states. Aftercare retail is never more important than after a waxing appointment, with post-treatment skin soothers, exfoliators, hair growth inhibitor lotions, moisturisers and body buffers all essential. “Using a nice post-waxing product on the client and advising them to use that in between waxing treatments will improve retail sales,” says Judith Emslie, marketing manager at Cirépil by Perron Rigot. “It will also boost customer loyalty, as the client’s skin will feel better and stay smoother, moisturised and hair free for longer.”


Expert Guide Textiles & uniforms




hoosing a premium textiles supplier is of paramount importance when it comes to enhancing and supporting the guest experience in your spa. First-hand contact with soft spa linens at every touchpoint conveys an enduring and positive impression of your entire operation. From the towels used across your thermal and wet spa experiences to treatment bed dressing and the robes your guests relax in, using the highest quality textiles offers you the opportunity to subtly underline the luxury of your spa and increases the chances of your guests returning. When considering purchasing textiles, spas should opt for a supplier with an established presence and reputation. Look for innovation in your prospective partners’ offering and select products that are specifically beneficial to your operation, whether that be fabric that is oil-repellant or fast-drying. Furthermore, ensure your chosen supplier is prepared to give free samples. Above all, choose a textiles manufacturer that completely suits your requirements through its specialist understanding of the unique challenges of the spa environment. In addition to spa linen, equal attention should also be paid to your staff uniforms, as these will further accentuate your spa’s professionalism. Choosing high-performance, breathable fabrics is essential; uniforms should be able to be easily cleaned and withstand the rigours of professional spa use, while also offering every member of staff a fit that flatters their body shape and is easy to move in for long periods of time. Smart, comfortable footwear is also crucial when it comes to your staff wellbeing, especially when you consider that many will be on their feet for the majority of the day. Our Buyer’s Guide features advice from leading manufacturers and suppliers to help you make confident and comprehensively informed purchasing decisions, whether you are purchasing the smallest towel or dressing your entire team in functional and stylish clothing. European Spa would like to thank the following companies for their contribution to this guide:





Textiles are the first touchpoint of a spa guest’s experience and it is essential that the first impression you make on them is the very best it can be. With this in mind, choose a textiles manufacturer that completely suits your requirements and has a specialist understanding of the unique challenges of the spa environment. When you choose your towels and robes, try to base your decision on their expected purpose and usage. For example, treatments using oils, exfoliants or muds will require a specific type of towel that is fast-drying and ideally can repel odours and oils. Make sure to consider all the areas of your spa in which your guests will use the linen – from poolside to heat experiences and on treatment beds – and use the very highest quality of textiles you can. This will ensure you maintain a luxury feel to every single aspect of your guest’s journey.

When purchasing uniforms, the highest consideration should be given to their longevity. Wherever possible, choose high-performance, easy-care fabrics that are durable and fade-resistant. Look for a stylish uniform that can be worn by all your members of staff and flatters a variety of body shapes. The type of uniform you choose should also reflect your brand image and fit your spa’s existing colour palette in order to immediately signify professionalism. To get the most from your uniform selection, you can further strengthen your brand through embroidery which helps guests identify your team members and adds a further aesthetic flourish. Ensure your fabrics are fit for purpose, and try to use natural fibres for warmer spa environments with quick-dry textiles for use in hydrotherapy areas. Your therapists’ comfort is paramount, so try to select breathable uniforms wherever possible.

Expert Guide Textiles & uniforms



The look, scent and feel of your robes and towels contribute greatly to overall guest satisfaction, so in order to maximise the impact of your spa linens, avoid aggressive laundry chemicals that can shorten the lifespan of your textiles. Poor maintenance can lead to costly and premature replacement, so to ensure optimum wash results and reduced laundry operating costs, use dedicated wash programmes that are tailored to your requirements. Taking extra care in this aspect can ensure all linen maintains its original colour and vibrancy while also preventing chemical damage. Your chosen supplier should offer a wide range of fabrics to ensure your treatment requirements are easily met. It is essential to look for a company that allows you to sample their products, as this can often be indicative of complete confidence in their product quality.

Key to staff satisfaction is finding uniforms that offer a flattering, contemporary fit for all, so make sure you order the correct sizes and that uniforms are engineered to give staff enough room to work comfortably in for long periods of time. Maintaining a streamlined and professional approach is crucial to enabling your spa to remain consistent in appearance, so look closely at the details, such as where zips and pleats are placed; button use; neckline positioning and tunic length, for the optimum fit and style. Especially consider male staff members and allow them freedom of movement within their uniform, particularly at the back where clothing needs to stretch most. Pregnant staff members are another group whose needs will differ. Being considerate with their uniform will mean they continue to feel a valued and valuable member of your spa team all the way through their various stages of pregnancy.


Expert Guide Premium Promotion


BC SOFTWEAR With a unique understanding of the demands placed on spa linen, BC Softwear is a leading independent textile supplier to luxury hotels and spas in the UK. Its exceptional quality linen, bathrobes and footwear are also used in 23 countries worldwide

Barbara Cooke Owner

What makes your textile products unique? BC Softwear offers a consistent quality of fabric and colour to help keep your spa looking fresh; unrivalled durability so you have to order less often; and proven cost reduction benefits as our treatment kits use fewer towels for the same job. We keep a huge range of lines in stock, so we can offer next-day delivery on the UK mainland, which is ideal if you have an unexpected increase in customer usage. Our expertise ensures every product we supply offers a solution to your needs.

How do your products enhance the spa experience? In a spa, the bathrobe is the very first touch point of your customers’ experience, long before the feel of the therapist’s hands on their skin. The soft feel of the bathrobe and the way it fits and drapes around their body will add to making a good first impression. We help you choose bathrobes and towels that offer high performance and long-lasting qualities to deliver the best possible customer experience. Can spa textiles be sustainable as well as luxurious? All BC Softwear bathrobes and towels are independently tested for their performance in a commercial environment. Uniform wear and tear is minimised thanks to double stitching on stress points, such as belt loops and pockets. Our products are made from sustainable, energy-saving fabrics that feel soft but are lightweight and therefore faster to dry. Our SupremeSoft range is a great example with proven energy savings of up to 70% over traditional towelling products. What should spas look for in their textiles supplier? Choose a supplier you can trust to deliver on time and in budget. Consider the expertise you require and ensure you choose a company that will help find a solution to your needs and not sell you what they want you to purchase. Select a brand with an established reputation and ask your industry friends for their recommendations. How do your products anticipate and incorporate new trends? BC Softwear is totally focused on our customers’ requirements and needs, so we develop our colour selections based on these rather than following fashion fads. The neutral colours in our collection are slate grey, silver grey, pebble and white, but we can produce towels and bathrobes to any Pantone colour required, depending on volume. We hold huge quantities of undyed cotton in stock, so should we need to increase the volume of a specific colour or create a new shade, we can do this remarkably quickly. Tell us about your brand’s hero products: The SupremeSoft range is new to our collection and has quickly become a ‘go to’ essential. The fabric is so versatile, super soft to the touch and with a texture that has the perfect blend of substance and fluidity for bathrobes. We also recently launched jumbo sized treatment blankets, couch covers and a unique header towel made of the same fabric, which provide a truly luxurious sensation on the skin for the client. What does the future hold for spa textiles? We have several products in the pipeline including a fully biodegradable slipper that is currently undergoing our rigorous testing procedure.


What the experts say... Child’s play: Children’s robes can create additional revenue for your business. They are incredibly appealing and often bought by parents as a gift, especially if they are on a special no kids break. Flip, don’t flop: Flip-flops printed with your spa’s logo or a bespoke design are unique and even collectable. Incorporate them as a gift in your spa package and/or sell them at reception. Get carried away: Carry bags are a fabulous token gift for a guest to hold their belongings during a spa day, as well as being an excellent way to promote your spa offer.

SPA CLIENTS INCLUDE: Champneys, UK Aqua Sana at Center Parcs, UK Deep Nature, Europe Relais Bernard Loiseau Hotel and Spa, France Pennyhill Park, UK Sequoia Spa at The Grove, UK BC SOFTWEAR +44 (0) 845 210 4000

A luxury spa experience begins with BC Softwear South Lodge, West Sussex



The SupremeSoft collection of couch covers, massage towels and bathrobes can help reduce drying times by 70% in comparison with traditional towels.

Use our expertise and reliable supply of bathrobes, towels and slippers to enhance your business from top to toe.

PURE SPA LINEN Discover the new 5-star collection of Pure Spa Linen for outstanding natural softness. A luxury spa experience begins with BC Softwear.

Bannatyne Spa, Shrewsbury

Pure Spa Linen made for treatment beds

UK & INTERNATIONAL Sales: +44 (0) 845 210 4000

FRANCE Mobile + 33 626 570 166

The ultimate in luxury spa linen, robes and slippers for your hotel and spa

Expert Guide Premium Promotion


MAJESTIC TOWELS With over 40 years’ industry experience, Majestic Towels is a one-stop shop for luxurious towels, bathrobes, memory foam products, slippers, beauty supplies and disposable items integral to the running of successful spas with the highest standards

Abbas Vawda Director

What makes your textile products unique? A pioneer in textile technology, Majestic uses only the most up-to-date machinery and the latest chemical formulas, such as environmentally friendly Azo-free dyes. Quality control is the priority at every stage of production within our Turkish factories. Our entire range of towels and bathrobes are uniquely double-stitched for unbeatable longevity, ensuring that even after countless washes the luxurious feel remains.

How do your products enhance the spa experience? Majestic positions the needs of the client and the therapist as equal priorities. For the therapist we create the most practical, effective treatment supplies to enable the easiest delivery of exceptional rituals. To the client we offer the softest towels, the most comfortable robes and a vast array of memory foam products, guaranteeing an individual’s personal comfort requirements can always be met. What should spas look for in their textiles supplier? Choose a manufacturer that has a long history in the spa and beauty sector as this will indicate a sound understanding of the client and therapist’s needs. Beware of suppliers that make spurious claims about their products, including oil-absorbency or resistancy and Egyptian cotton materials. In the case of the latter, if in doubt request to see the legal certification to ensure these items are genuine. How can spa textiles maintain their levels of luxury? The key to optimal longevity is to use the highest quality materials and the most exacting manufacturing processes. For Majestic, this culminates in a diverse variety of ranges that consistently retain their luxurious look and feel through the kind of repetitive laundering and usage cycles synonymous with spas. With over 40 years’ experience, Majestic has a unique understanding of spa requirements and constantly innovates to deliver exceptional choice and versatility. How do your products anticipate and incorporate new trends? Retaining close contact with international trends is key in order to meet the needs of our global customer base. Majestic has flexibility in terms of production and is able to consistently provide on-trend colours, high quality yarn and environmentally friendly dyes, which ensures we are always at the forefront of style trends at the same time as being sensitive to environmental concerns. We can also cater for any spa’s unique colour palette, thus offering a truly bespoke service. Describe some of the highlights of your collection: Our standout range is our collection of Memory Foam comfort products. Within that, the hero item is really the Memory Foam Bust & Back Support. This registered design was an instant hit when launched, due to its versatility and the unparalleled comfort it provides for clients. What will your next launch be? Many spas are looking to move away from traditional cotton towels for practicality reasons, leaning more towards poly cotton and microfibre alternatives. These retain their soft touch, exhibit superb longevity, reduce laundering costs, and microfibre materials have the added benefit of being truly oil-resistant.


What the experts say... Sample the quality: Look for a company with a long-established history and one that is prepared to give free samples, as this is indicative of complete confidence in product quality. Know the facts: Beware of companies that make unrealistic claims about the capabilities of their fabrics. If in doubt, seek guidance from a manufacturer. Shop around: Make substantial savings by choosing a manufacturer that can meet your entire spa needs, beyond just towels and robes, and that can offer tiered discounts. MAJESTIC TOWELS +44 (0) 121 7720936

ÂŽRegistered design

The brand trusted by thousands of spas and therapists. 40 years acclaimed manufacturing experience in the spa and beauty sector culminate in a luxurious, functional and diverse range of bathrobes, towels, memory foam items and treatment accessories.

Supreme quality, environmentally friendly disposable range to suit all needs.

Discover ranges of expertly designed materials from traditional towelling to innovative trend setting alternatives.

Constantly competitive pricing promising value consistency‌ essential for long term business budgeting. Passionate about creating uncompromising quality whilst protecting the environment: + Pioneering the concept of reducing laundering costs by up to 40% and saving energy with easy wash, quick drying material ranges + Only using AzoFree dyes (not containing carcinogens) during manufacturing + Constantly innovating and expanding a range of disposable towels, robes and treatment accessories that exceed the industry standard thickness, with a super soft feel whilst retaining 100% biodegradable, recyclable characteristics.

Reduce laundering constraints without compromising treatment quality.

I /MajesticTowels

L Superior quality robe, dual layered and woven as one fabric. Ultra light with a luxuriously soft feel.

@majestictowels Call our dedicated customer service team on:

0121 7739091 / 7720936 Email us: View our extensive range and order online:

Scan now to discover more

Expert Guide Promotional showcase



From its base in Miami, US, The Madison Collection provides eco-conscious luxury bath and spa linens for spas in 50 countries

A leading uniform brand based in Manchester, UK, La Beeby is well known for its range of tunics and dresses to suit all shapes

Dave Cottrell Founder

What makes your uniforms unique? Our bespoke fabric is breathable, easy to care for and has an element of stretch, ensuring our uniforms are practical for the workplace and long lasting, which is great for a spa that needs to dress a large team. We appreciate that every therapist is different, so we focus on designing classic styles that flatter any wearer. We offer tunic and dress combinations as well as a choice of trouser styles to give individuals a choice of uniforms while achieving a team look.

What should spas look for in their uniform supplier? We are always looking to improve and innovate our design and customer service. As well as creating a great product that customers are happy with, it is important to make the ordering process efficient, whether this is done online or through a more personal service, and we are constantly updating our processes to make life easier for our customers.

What makes your textile products unique? Our distinct collections of robes, towels and spa linens are available in innovative fabrics and crafted with the highest level of environmental respect while keeping a focus on operational durability. Combining sustainability, quality, advanced cotton fabrication techniques and luxurious weaves, we have replaced thick fluffy robes and towels with stylishly thinner counterparts that are sensual to the touch, Gilad Lang alluring to the eye, energy-efficient and cost-effective. Vice-president Using the finest cotton yarn with the longest fibres creates linens with the greatest absorbency while also being lightweight. This means less water, labour and electricity is required in their laundering while reduced storage space also has a positive bottom-line impact.

What will your next launch be? We are excited to launch a new family of garments that offer therapists a variety of options. The Celeste, Nina, Sara, Lena, Manon and Maya are based on a classic V-neck design with a choice of two lengths of tunic or dress, and all are available with or without pockets in four colours, so there really is something for everyone! LA BEEBY +44 (0) 161 871 0500

How do your products enhance the spa experience? Our collections are designed to provide ease of use, operational durability and cost-efficiencies. For example, our towels and robes for the pool, beach, sauna, spa and in-room all feature a different pattern for ease of separation and delivery identification, impacting operating revenues for various areas. What will your next launch be? We recently launched our new spa and resort-geared, GOTS-certified organic loungewear collection, ZUUJA, to create a flow for guests from sleeping to treatment room. To contemporise our classic linen collections and patterns we are also introducing cutting-edge 3D weaving, maintaining the hallmarks of The Madison Collection’s luxurious feel, while adding new-age visual appeal. Additionally, we will be launching the Tuxedo Robe, a modern twist on timeless luxury and style. THE MADISON COLLECTION +1 305 573 1220


Expert Guide Promotional showcase

EXPERT GUIDE MITRE LINEN Established in 1946 and based in South Wales, Mitre Linen has been a proud holder of HM The Queen’s Royal Warrant since 1955

BALNEO SPA UNIFORMS Founded in 2006, Barcelona’s Balneo distributes its adaptable and breathable garments for spa therapists around the world

Marcià Angrill CEO

What makes your uniforms unique? Balneo Spa Uniforms offer the highest quality professional garments for your team. Our products are made of cotton to provide high breathability and comfort to therapists. Our designs allow spa professionals to perform movements with ease due to their adaptable fitting. A wide range of colours and sizes enable even the largest spa teams to display a consistent brand image to reinforce their luxurious surroundings.

What should spas look for in their uniform supplier? Above all, spa owners should see the comfort of their employees as a priority when it comes to selecting uniforms. Spa therapists usually work many hours in a highly physical way, often at high temperatures, so breathable fabrics are essential. All of our stylish uniforms are adaptable and made with 97% cotton and 3% elastomer to allow therapists to work both comfortably and easily.

Kate Gough General manager

What makes your textile products unique? Luxury and durability are the key qualities of our spa supplies. All our towelling products are rigorously tested to withstand the demands of intensive use and laundering. We offer off-the-shelf and bespoke options, so spa managers have the opportunity to ensure their brand is consistently expressed across the full range of textiles. Our personalisation service allows customers to choose colours and reinforce their brand identity with individually embroidered products featuring their logos.

What will your next launch be? We are designing our new spa uniform collection which will be introduced at the beginning of 2020. We are innovating by developing acrylic fabrics that offer both breathability and durability. Our latest designs will be loose and comfortable in order to offer a practical, minimalistic and stylish look. BALNEO SPA UNIFORMS +34 93 511 10 11

How do your products enhance the spa experience? Spas offer their clients an intensely personal experience, so the soft and luxurious nature of our bathrobes, slippers and towels helps to pamper the guest and inspire confidence in this intimate environment. With durability being so important to spa managers, we have developed a specialist spa towelling range that is long-lasting and affordable. The Enigma range is vat-dyed to guarantee superb colour retention, even when exposed to chemicals and sunlight. What will your next launch be? This year we launched our Mitre Eco collection, which includes 100% organic cotton bed linen and bathrobes, along with pillows and duvets created from 100% recycled plastic bottles. We also sell a range of environmentally-friendly toiletries, including an award-winning vegan collection, which we are planning to expand in 2020. Furthermore, our aim is to introduce larger refillable packaging that will allow our customers to be more sustainable and environmentally friendly. MITRE +44 (0) 1685 353454








Design focus

Mykonos Riviera Hotel & Spa is a light-filled subterranean retreat Award-winning MKV Design completes the interiors of the hotel with private pool suites and a thalassotherapy-based ‘sunken’ spa GREECE: A new 44-guest room hotel and spa has been completed on the island of Mykonos, with Grecian-inspired interiors by award-winning architecture and design practice MKV Design. Mykonos Riviera Hotel & Spa has been designed in-keeping with its cliff-face location overlooking the Aegean Sea and its white, Cycladic buildings resemble a series of village houses tumbling down to the busy harbour town of Hora below. Upon entering the hotel, guests find themselves in a reception area with ‘windows’ in the ceiling affording views into the infinity pool located above. The rooftop Pool Club and Lafs Greek speciality restaurant are complemented by the hotel’s 500sqm spa, which includes six treatment rooms using Thalgo and Phytomer products, a relaxation room and a hair salon. Wet spa facilities include a

thalassotherapy pool, which uses sea water pumped from the Aegean; therapeutic showers; a hammam; and a sauna, all supplied by Athens-based Osmo. Despite being subterranean, the ever changing coastal sunlight permeates courtesy of a small outdoor courtyard, and its interiors offer a simple yet elegant environment with polished concrete finishes

“Guests can feel completely connected with the most beautiful and transformative aspects of Mykonos.” Maria Vafiadis MKV Design

embellished by pebble channels in the floor. Among the many guest room options are luxury suites complete with terrace hot tubs from Osmo, as well as duplex spa suites whose lower floors are dedicated to pampering and fitness, and 70sqm pool suites, each of which has its own private pool. “This has been a very special project for us, given our role over the years as interior designer at the Riviera’s sister resort, The Mykonos Grand Hotel & Resort,” says Maria Vafiadis, founder of MKV Design. “In this new project, we have created a retreat, just a stroll away from the main town, in which guests can feel completely connected with the most beautiful and transformative aspects of Mykonos – its natural landscapes, centuries old architectural character and its sense of simple luxury”. |


Style Design, form & function

Modern Garden Company  Frame

An elegant and comfortable relaxation lounger, Frame, from the Modern Garden Company, is perfect for use in a variety of spa environments as its anodised aluminium structure can withstand extreme environments where humidity, heat or water are factors. Recently installed poolside at Parklane, a Luxury Collection Hotel in Limassol, Cyprus (pictured right) along with a selection of Frame side tables the range is also ideal for external locations, such as spa gardens. Frame loungers can be supplied with or without arm rests and are available in a wide range of solid or bi-colour finishes, from vibrant reds to soft natural greys. The lounger’s structural upholstery is hand-woven with Rope or Aquatech cord, Light or Chain fabrics, while the removeable seat pads can be supplied in Luz, Rope T or Brio fabrics.

L’Antic Colonial q Airslate

A flexible and adaptable range of natural stone wall tiles from Porcelanosa Group company L’Antic Colonial, Airslate is a technically advanced and versatile interior option for spa use. Available in 120x240cm and 60x120cm sizes, each piece of Airslate is made from four layers of slate, one of which is covered in fibreglass, giving its final structure and adding extra strength to the product. As well as being lightweight due to its minimal thickness of between 2-4mm, this combination of materials adds an element of elasticity that means it can bend up to a radius of 35cm, allowing the natural stone sheets to be fitted to curved and irregular surfaces Airslate is available in eight different models with different tones and textures, including Bombay, Delhi, Kathmandu, Forest (pictured below), Kashmir, Metal, Graphite and Patna, allowing the purity of natural stone to be incorporated in a range of settings.


Born from a collaboration with Antonio Citterio Design Studio, Technogym’s PERSONAL line aims to provide beautifully designed objects created with exclusive materials and exquisite craftsmanship. 100% made in Italy, BIKE PERSONAL is a compact exercise machine that is easy to mount thanks to its minimalist ergonmic design, which also allows riders to change resistance settings and check their heartbeat without moving their hands from the handlebar. Advanced biomechanics and reduced distance between the pedals provides a round and smooth stroke that feels just like being on two wheels. BIKE PERSONAL features a wireless charging facility for smartphones, as well as a UNITY console that provides connectivity to emails, social media, entertainment and fitness routine information. Offering a ‘personal trainer on demand’ a Technogym Coach function also helps to guide users toward their objectives.


Style Design, form & function

Mutaforma p Crochet

Taking its inspiration from the ancient art of Sicilian decorative knitting, Mutaforma’s Crochet range is created using the Milanese company’s unique pico-tesserae technology, known as Tilla. Nanometric particles are introduced into the glass, creating a composite material that enhances the way it absorbs, transmits and reflects light. Depending on the pattern, a typical square metre of Tilla contains between 26,000-90,000 individual diamond-cut squares, or tesserae, providing a high level of detail and depth. Ideal for shower areas or within hammams, Crochet’s designs are composed of these minuscule units of extra-clear glass and the range is available in five colours – blue, beige, pink, green, and a special edition – with 14 design variations between 142cm and 201cm in size.

Chalk & Moss  Mete robe

Curiosa & Curiosa p Neo Long

Perfect to add a splash of colour to any outdoor garden, patio or terrace areas, the Neo Long wall light from Derbyshire, UK-based lighting designer Curiosa & Curiosa features hand-blown glass shades that are available in a range of shapes and 23 colours to create a variety of moods and effects Each shade features a specially designed, enclosed LED G9 bulb and all are available in a choice of finishes including Brushed Brass, Aged Brass and Dark Bronze. As well as an outdoor range that includes porch pendants, wall lights, chandeliers and its portable Ume Lanterns, IP45-certification means the company’s bespoke lighting solutions are also suitable for wet area Zones 1 & 2.

A new organic wellness range from online eco-store Chalk & Moss aims to promote biophilic design in response to research findings that surrounding ourselves with natural elements, including plant-based products, can reduce stress hormone production and help to counteract our fast-moving digital lives. In addition to ethically-made, 100% organic cotton yoga mats, waffle throws and towels, and hand-made candles and room sprays, a range of Turkish linen provides hammam towels, relaxation blankets and robes. The kimono-style Mete womens’ robe (pictured left) from Luks Linen features wide sleeves and deep pockets in a multi-stripe design. Available in three sizes and five colourways – cream, charcoal, navy, taupe and neutral – Mete is soft, absorbent, quick-drying and made from hand-loomed natural cotton, providing an alternative to towelling spa wear.


Style Design, form & function

Hansgrohe q PowderRain

An advanced micro-spray water technology from Hansgrohe, PowderRain has been designed to envelop the body in a gentle cocoon of water by making misty ‘rain-like’ droplets fall softly onto the skin without bouncing off. Instead of one spray outlet per nozzle, PowderRain has six fine openings that transform the spray into thousands of micro-droplets. As well as elevating the sensation for users, this reduces splashing, which in turn requires less cleaning, particularly in open showers within spas. Featured in the brand’s range of Raindance showers, the new design provides a quiter showering experience compared to conventional jets, thereby contributing to the user’s relaxation.

BC Softwear p SupremeSoft

BC Softwear’s SupremeSoft fabric is a blend of cotton and polyester that offers multiple benefits to spa operations as it is both oil-repellant and lightweight, requiring less laundry time. The SupremeSoft range includes jumbo sheets (pictured above), which come with or without a header hole for use on treatment couches, as well as a fitted couch cover and a header towel. The latter is a simple hand towel-sized product that has a header hole so it can be used over the top of a traditional towel to provide a super-soft touch for clients and protect couches from oils. SupremeSoft has also been used to produce a range of robes, as recently supplied by BC Softwear to the spa at Grantley Hall in North Yorkshire, UK. The robes have been adorned with bespoke interior labels and BC Softwear also supplied towels, slippers and a brand new bespoke designed flip-flop.

Design focus Starpool Nuvola Floatation Bed

The Nuvola treatment bed from Starpool allows a range of treatments to be performed in zero-gravity to promote clients’ physical and mental relaxation. In addition to a patented coloured light system, the bed holds 400 litres of temperature-controlled water and its built-in hydrojets enable users to experience targeted massages without having direct contact with liquids. The water-filled upper sheet is suitable for use in all types of body wraps, including mud, algae, silt, clays, bandages, creams and oils, and the bed can also be used for scrubs and mini massages. The Nuvola can be used in conjunction with two other Starpool products that complete the Nuvola Experience: the Soffio multi-purpose massage bed with a water mattress, and the Batista multi-purpose trolley, which offers hot and cold compartments for the convenience of therapists.

Image: Gaia Panozzo


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Style Focus CryoAction

Coming in from the cold

Ian Saunders, CEO of CryoAction, explains the benefits of cryotherapy chambers in spas



The world’s top athletes have long used cryotherapy to reduce inflammation and aid their recovery from injuries. However, in addition to medical uses, the practice is known to deliver a range of wellness benefits that make it a unique and attractive option in a spa environment. Ian Saunders The endorphins released during cryotherapy mean users can experience reduced stress levels, strengthened immune systems, increased white blood counts and improved sleep patterns. Cryotherapy chambers can also provide spa guests with a range of beauty benefits as they increase collagen production and reduce cellulite, fine lines and wrinkles, re-oxygenating the skin, reducing facial puffiness and leaving users feeling revitalised and invigorated. We spoke to Ian Saunders, CEO of UK cryotherapy chamber manufacturer CryoAction, about how the brand’s range of products can be incorporated into a forward-thinking spa operation.

Tell us about CryoAction and its products.

We are a specialist cryotherapy business that has been based in London since 2015. We have facilities in the UK and Poland, employing a very experienced team of engineers with over 150 installations across Europe, including top sports franchises, spas, gyms and clinics. CryoAction designs, manufactures, installs and maintains a range of cryotherapy chambers, capable

of delivering temperatures as low as -160°C. CryoSolo is our single-chamber unit; our dual chamber system, CryoDuo, is available in various sizes to treat 2-3, 4-5 or 5-6 users simultaneously. We also offer transportable and mobile solutions. Our safety-certified systems use super-cooled breathable air and deploy both electrical energy and nitrogen to ensure maximal therapeutic temperatures beyond -110°C can be achieved at a more economic rate than competing systems.

How is cryotherapy suited to spas?

The functionality and control systems of our latest products have been designed to meet the needs of spas. Their internal designs offer a luxury experience in airy and well-lit surroundings and users can preselect music to accompany their treatment. Externally we offer the option of a bespoke design to complement the aesthetics of the spa with a choice of colours and décor. Many spas may not have the ability to house an external nitrogen storage vessel, but our CryoSolo XL variant enables this to be incorporated into our system, combining all that is needed to deliver cryotherapy treatments discretely in one room.

What treatments do your products offer?

CryoAction’s technology offers something for a wide range of spa guests, from gym users seeking to recover after a strenuous workout, to beauty aficionados who want to enhance their regime for weight-loss and anti-ageing. Stressed executives looking to combat stress and sleep problems, and those hoping to alleviate constant pain or other

symptoms of illness can also benefit greatly. Our CryoAction Treatment Wheel highlights various treatment options available to users, combining differing temperatures and durations to ensure the optimum result for the client and making it simpler for the spa to deliver a wide range of options to suit their clients.

What support do you offer your spa partners? CryoAction collaborates with spa designers to provide a complete service to our spa partners. We offer practical advice on location, safety and working practices. We cooperate on design and installation, and provide full project management. Post-installation, we offer complete training including commercial and operational instructions.

Who are some of your clients?

Cryotherapy is literally the coolest trend in wellness and many of the leading spa chains are adding cryotherapy to their range. We have recently completed installations at Harpal Clinic in London and David Lloyd Leisure in Teesside. Outside of the spa sector, our clients include Arsenal, Everton and Southampton football clubs as well as the Saracens and Union Bordeaux Bègles rugby union teams.

Where can cryotherapy chambers be installed? Our chambers are popular in a wide range of developments. Aside from a number of spa and sports projects that we are currently working on, we have a number of projects for domestic installations in private spa suites.

Every issue of European Spa showcases the best in spa equipment design, textiles and furnishings. Contact David Fagan on +44 (0) 115 950 4748 or email








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Editor’s choice

Luxury new Goan wellness destination to open in early 2020 King’s Mansion is set to balance Ayurvedic heritage with scientific innovation to provide ‘an international approach to wellbeing’

INDIA: Billed as a ‘luxury new wellness destination’, King’s Mansion will open on the shore of the Arabian Sea in northern Goa, India, in early 2020. The 2,900sqm property has been created by Indian entrepreneur Sachiin Joshi alongside leading spa consultancy Moss Wellness, interior designer Gauri Khan and Rajiv Parekh, the founder of Red Architects. With modern architecture that remains sympathetic to its tropical surroundings, and authentic interiors throughout, King’s Mansion is said to be planning ‘an international approach to holistic wellbeing’. “We have conducted extensive research on combining the most effective science-based treatments with India’s own ancient Ayurvedic medical philosophies,” said Nigel Franklyn of Moss Wellness. “We are committed to carefully balancing heritage with scientific innovation to create a new world-class destination in one

of India’s most beautiful beachside locations.” Yogic education and guided meditation will play a key role in helping guests to feel at peace, and the on-site Ayurvedic Centre will be run by a team of doctors and therapists, offering four treatment suites and an additional eight rooms that will be open near the beach for eight months of the year, closing during the monsoon season. Other facilities will include five treatment rooms as well as a large hydrotherapy pool

“King’s Mansion will show my commitment to Ayurvedic medicine and research and become a space for me to facilitate my passion for science and ancient philosophies”

Sachiin Joshi, owner, King’s Mansion

supplied by Pool & Water Concepts, and indoor and outdoor relaxation areas. A comprehensive menu of massage therapies and experiential Biologique Recherche facial treatments will be complemented by a King’s Mansion own-label product for signature therapies. Treatment couches will be supplied by Gharieni and the gym will be equipped by Technogym. Accommodation will comprise 17 luxury suites with floor-to-ceiling windows, private gardens and marbled bathrooms. Covered pavilions and thickets of frangipani trees will provide shade in landscaped gardens set against unspoilt coastline. Speaking exclusively to European Spa, Sachiin Joshi said: “For me, the legacy of King’s Mansion is threefold: my commitment to Ayurvedic medicine and research; a space for me to facilitate my passion for science and ancient philosophies; and my need to provide healthy, happy, long lives for my family and the people I love.”


Wellness Global trends & developments

Canyon Ranch debuts new retreat concept in Silicon Valley US: Integrative wellness leader Canyon Ranch is to unveil a new retreat concept in Woodside, San Mateo County, California this summer. Providing an intimate, immersive wellness experience, Canyon Ranch Wellness Retreats will draw on 30 years of success at the brand’s flagship resort in Tucson, Arizona. The 16-acre property, formerly known as Skylonda Lodge, has been redesigned by Cole Martinez Curtis & Associates with an aesthetic that embraces the surrounding natural beauty and ‘creates connectivity with the outdoors throughout each space’. Settled above Skyline Boulevard among ancient Redwood forests, the retreat’s 14 guest rooms and 24 additional rooms in standalone luxury treehouses will be available for three, four and seven-day programmes. “The Global Wellness Institute reports the wellness industry is now a $4.2 trillion economy and wellness tourism is thriving,” said Canyon Ranch CEO Susan Docherty. This, coupled with trends pointing to travellers seeking shorter, more frequent and highly experiential trips, offers a perfect opportunity to launch Canyon Ranch Wellness Retreats, providing guests with an intentional, collective reset.”

Cancer hair loss support rolls out to all Champneys resorts Wellness innovation

IMAGE: Rebecca Fennell Photography

UK: Champneys has extended its partnership with leading UK hair-loss support charity Cancer Hair Care after a succesful piloting of its Hair Loss Friendly (HLF) Spa campaign in selected spas back in January. The programme has now been extended to resorts in Tring, Henlow, Forest Mere and Springs as well as Eastwell Manor and Mottram Hall hotels. The pioneering HLF Spa campaign offers spa guests with hair loss a bespoke level of expertise from booking through to post-treatment support. Champney’s guests will be able to receive a range of cancer-friendly support services, including specially trained Hair Loss Friendly therapists who are able to provide scalp care guidance to guests, as well as thoughtful touches such as wig stands and head scarves. Champneys co-owner Dorothy Purdew, OBE, said: “When I discovered this fantastic charity, I realised how important their unique approach to supporting women during hair loss due to cancer treatment is, and I was inspired to support them. I really hope that other spa groups will also join in.” As part of the HLF Spa campaign, Champneys has also partnered with the Made for Life Foundation, which supports those diagnosed with and recovering from cancer. Made for Life wellness therapies, hand-blended in Cornwall and suitable for those going through cancer treatment, are now available across all Champneys spa resorts. |


Wellness Global trends & developments


A selection of innovative spa offerings aimed at the male market Andropause therapies at Espace Henri Chenot, Palace Merano Italy: Espace Henri Chenot has designed a range of therapies to help alleviate some symptoms of the andropause (male menopause) and low testosterone, including fatigue, depression and insomnia. Massages that work along energy meridians to dissolve ‘energy blocks’ are offered alongside the revitalising Detox Therapy, which features a vitamin infusion complex. The spa also offers cellular resonance treatments, which use high radio-frequency waves to stimulate ionic channels and acupuncture points. Fonteverde’s Gentleman’s Journey Italy: The award-winning Fonteverde Spa in Tuscany combines male grooming and wellbeing in a new Gentleman’s Journey package. The three-night experience includes a brightening facial using thermal mud and plant extracts, and an aroma touch massage. Following the treatments, a private sommelier-led wine tasting is offered at the hotel’s Bottiglieria winery. The experience ends with a private styling consultation with the Italian ‘king of cashmere’, Brunello Cucinelli. Health Check at VIVAMAYR Austria: Focused on providing guests with longterm wellbeing, across the group’s properties, VIVAMAYR offers a tailor-made programme for every guest based on the results of an initial medical consultation and individual health concerns. Elements include personally prescribed nutrition advice based on a unique combination of modern complementary medicine, traditional diagnostics and therapies according to the principles of the FX Mayr cure.

Spectrum colour wellness with MyCoocoon UK: A new programme of yoga, mindfulness and meditation classes has launched in collaboration with MyCoocoon, which take participants through all the colours of the visual spectrum. Designed by Mandy Jhamat, each Spectrum class is supported by the deep colour immersion of MyCoocoon technology with input from chromatherapist Pierre Van Obberghen. Spectrum Yoga features 60 and 90-minute vinyasa flow core classes, while Spectrum Meditation comprises 30 minutes of relaxation and balancing meditation to realign energy in the body

through the colours of each of the body’s energy centres, or chakras. The classes take place at X+WHY in London’s Whitechapel but they can be implemented into any spa or wellness space by way of a pre-recorded programme of classes and meditations – either of Spectrum, which takes in all colours, or Energy Moods Yoga and Meditation, which have themes of Energise, Balance or Calming.


Wellness Global trends & developments

Riffelalp Resort 2222m introduces shinrin-yoku Switzerland: The Japanese faith in eco-therapies to lower blood pressure, calm the heart rate, boost the immune system and enhance general wellbeing has led Riffelalp Resort 2222m to introduce a shinrin-yoku forest bathing concept to its wellness offering. Located on a tranquil plateau above Zermatt in the mountainous Gornegrat area, Riffelalp now offers ‘sylvan renewal’ and ‘meadow meditation’ to enable guests to fully immerse themselves in nature during their stay. Natural therapy can be further enhanced in the resort’s luxurious Spa 2222m, which includes an outdoor pool with views across to the Matterhorn mountain, as well as the Schönbiel Cave steamroom and a Chriiter-Grotta with waterfalls and saline baths.

Hemp and healing are on the menu at Budock Vean Hotel UK: Organic CBD treatments have been introduced to the Natural Health Spa menu at the Budock Vean Hotel in Cornwall. Spa manager Martina Crkonova, a qualified expert in both Chinese and herbal medicine, has devised the new therapies in partnership with the country house hotel, which is located on the banks of Cornwall’s Helford River. CBD is the non-psychoactive component of the hemp plant and is purported to have a wide range of benefits for health concerns including pain, sleep and stress. Customised treatments at the Natural Health Spa will include a CBD Massage, a CBD Infused Body Wrap, and CBD oil can also be added to manicures or pedicures. “Our decision to add CBD to our spa menu is beyond being on trend,” said Crkonova. “It’s based on the vast therapeutic potential of cannabinoids. We are very excited to incorporate CBD into our spa as part of our efforts to source the best in beauty and wellness solutions for our guests.”


Tea may reduce the risk of dementia

GLOBAL: New research has linked tea drinking to a reduced risk of dementia in the elderly. A Nutrition and Health Survey in Taiwan (NAHSIT) looked at 1,436 Taiwanese seniors and found those who kept to a diet of plant-based food and drinks, dairy products, seafood and fish, were found to exhibit better cognitive performance. The latest study data showed that, in particular, tea and fish could potentially help to protect the brain from dementia. The risk of the disease was found to be cut down by 50% for those who consumed both products four times a week. “Globally, we are living longer and need to adopt habits that will allow us to live these later years more productively,” said Dr Tim Bond from the Tea Advisory Panel. “This new study has similar findings to previous studies, building further evidence for the link between tea consumption and a lower risk of dementia.”

Main image, bottom left and right: Center Parcs Woburn Bottom centre, Brimstone Spa, Langdale


HLC offers expert advice to all those embarking on any exciting and cuttingedge project in the field of hospitality & leisure, including: spa and wellness facilities; hotel and resort accommodation; food and beverage outlets; retail experiences; indoor and outdoor leisure; infrastructure and landscaping designs.

“We take your aspirations and turn them into reality, across the whole spectrum of hospitality, spa, wellness and leisure developments.� Don Camilleri HL Concepts |

Wellness leader Dr Tanya Pergola

Wisdom through healing Award-winning author and teacher Dr Tanya Pergola discusses how her approach to health and wellbeing, The Pergola Method, can transform her client’s lives


s an award-winning author and teacher, wellbeing practitioner Dr Tanya Pergola has built a reputation for encouraging transformation in people and communities. From her practice in Miami, US, Dr Pergola offers her own unique combination of Ayurveda and Maasai holistic wisdom called The Pergola Method. She also visits selected wellness retreats as well as running Healing Safaris throughout the year in various locations around the world. Dr Pergola is a Deepak Chopra-certified Vedic educator, as well as a certified yoga therapist, and she has been an apprentice of traditional Maasai healers in East Africa for more than 10 years. We asked her about this unique approach to wellness.

What is the The Pergola Method?

Please explain your approach to wellbeing.

Depending on where a person is at in their lives, The Pergola Method helps them on a very practical level. I ask people to tell me the truth about how they really feel and what their needs are – be they physical, emotional, spiritual. We get very practical, from talking about morning routines to the current ‘climate’ of their relationships. I am all about storytelling. Once I get a picture of what is going on with a guest, I give some prescriptions to help them

I am a very practical person. While I keep up with research into health and wellbeing, I know that most people find enacting the recommendations really challenging; we can be stuck in our ways or simply overwhelmed by too much information. Given this reality, I feel my biggest contribution is to share with people very practical ‘tools’ they can integrate into their daily life to help prevent major breakdowns in health and wellbeing.


If you look at most ancient wisdom traditions of health, be they Indian, Chinese, African or Native American, they are all consciousness-based approaches, viewing symptoms as a sign for us to pay attention to the choices we are making. They use nature as their chief guide, and take seriously the role of emotions and relationships in the wellbeing of individuals and their communities. The Pergola Method is a system that combines all the different modalities I am blessed to have learned so far – my doctorate studies in sociology and social psychology; Maasai and African wisdom traditions; and Ayurvedic practices I learned from Dr. Deepak Chopra.

How do you tailor your offering to guests?

begin to heal, whether it be physical or emotional pain, or simply uncover more joy in their lives. I always explain the importance of becoming aware of what you feel, and meditation is one of the best ways to create this self-awareness. I mentor guests in creating a daily meditation and yoga practice that works with their abilities and schedule, and I provide a structured ‘rhythm of daily life’ plan for when they return home.

What trends are emerging in wellness? Programmes that encourage gradual lifestyle changes will, in the long term, help people truly achieve their wellness goals. It is vital to take people’s lifestyles seriously and work within these, rather than recommending big changes that may be too difficult to implement or maintain. There is a rising recognition of the role of our emotions and mental health. We know a lot about the effects of inflammation in the body on our health, specifically with regards to food, but now we are learning that inflamed emotions, thoughts, and mindsets also contribute to our wellbeing. I expect more and more clients will be seeking techniques to clear emotional turbulence and gain peace of mind.

Your next spa project starts here.

Offering an unrivalled level of service and an exceptional selection of beautifully crafted, high-quality furniture and equipment, Ellisons will ensure your next spa project is a success. Our Spa Partner team can help with every aspect of your project, making sure it runs smoothly, on time and to budget. With a portfolio showcasing an extensive range of high-profile spa refits, you can depend on our years’ of experience advising on new builds and refurbishments in treatment rooms and relaxation and reception areas.

Ellisons offer an impressive selection of attractive spa furniture from leading brands Gharieni, Living Earth Crafts, REM, Salon Ambience and many more. Amongst our luxurious product range, you’ll find a selection of elegant, ergonomically designed treatment couches offering bespoke options to suit every treatment need.

Please contact our dedicated Spa Partner team to discuss your options in more detail: +44 (0)24 7636 9114 Find out how you can add value to your next spa project by downloading our Spa Guide at

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Between the covers

We connect you with the best brands serving the spa and wellness sector. This issue of European Spa features the latest expertise, news and developments from: [comfort zone] 11, 57, 74 3LHD 66 A&T Europe 32 Akwaterra 39, 44 Aqua Platinum 38, 43 Aromatherapy Associates 59 Ashmira Botanica 74 ASPA International 49 Balneo Spa Uniforms 87 Barr + Wray 16, 30, 33 Barr + Wray Interior Design 16 BC Softwear 26, 42, 82, 83, 92 Belava 16 Bestin Pro Group 20 Biologique Recherche 21, 32, 59, 97, Book4Time 48 Bowman Riley 22 Brow by Mii 44, 74 Bruketa & Žinić & Grey 71 Camellia’s Tea House 44 Caudalie 6, 60 Chalk & Moss 91 Charles Zana 18 Charme d’Orient 32 Chenot 24 Cheshire Wellness 22 Cirépil by Perron Rigot 74 CND 4, 58 Cole Martinez Curtis & Associates 98 Commercial Spa Strategies 50 Concept II 44 Core by Premier 44 Cosmoprof 9 CryoAction 94 Curiosa & Curiosa 91 Curious Vision 42 Debi Green Spa Consultancy 38 Deesse 16 Delilah 74 Dennis Irvine Studio 38 Dermalogica 18. 59. 72. 74 Designrealization Siam Co. 22 Elemental Herbology 16, 54, 60 Elemis 2, 17, 32, 58, 74 Ellisons 16, 32, 42, 103 EME 71

Esensa Mediterana 71 ESPA 74 Esse Skincare 61 EZ Runner 32 Florence Roby 32 FOREO 30, 56 Forum HOTel&SPA 49 Frette 71 Gaia 61 Gaylia Kristensen 60 GELeration 44 Gentlemen’s Tonic 17, 40 Germaine de Capuccini 28, 62, 74 Gerrard International 32, 47, 74 Gharieni 18, 19, 22, 32, 42, 97 Global Wellness Day 30 Global Wellness Summit 14, 17, 24 GraphX 71 H2O 22 HB Architects 16 Hammer Strength 22 Hansgrohe 92 HD Brows 74 Helios Gea 71 Helo 39 Hi Brow 74 HL Concepts 101 Hofer Group 16 Hugo Demetz 16 Hyperice 30 Illyria Wellness 67 ISPA 24 Jacuzzi 16 James Reid 40 jane iredale 22, 74 Jean Mus 18 Jennifer Young 62 Jessica 16, 22, 40 JG Associates 30 Jola France 30 Joseph Caspari 49 KLAFS 52 L’Antic Colonial 90 La Beeby 86 La Sultane de Saba 41, 42 Laboratoires Camylle 32

Lash Perfect 74 Lashus 74 Lemi 16, 23, 32 Les Alizee 71 Life Fitness 22 Lissoni Associati 71 Living Earth Crafts 16, 32, 42, 107 Luks Linen 91 Lycon 40, 74 Made for Life Foundation 98 Made for Life Organics 16, 26 Majestic 84, 85 Margaret Dabbs 16, 40 Matrix 32 Matt Roberts Personal Training 37 Melt Design Hub 26 Michael Wallace 50 Mii Cosmetics 45, 47, 74 Mitre Linen 87 MKV Design 89 Modern Garden Company 90 Moss Wellness 97 Muse 71 Mutaforma 91 MyCoocoon 99 Myrtha Pools 32 Natura Bissé 20, 22, 32, 34, 58, 74 Nicki Kurran 16, 38 Nilo 71, 95 Nouveau Lashes 74 Oakworks 25 Omorovicza 70 OPI 61 Oskia 16 Osmo 89 Pavigym 40 Phytomer 89 Pool & Water Concepts 97 Pukka Herbs 26 Pure Massage 50 RDHA 49 Randox Health Laboratory 22 Red Architects 97 REM 93 Resources for Leisure Assets 50 Rio-Rijeka 71

Rigenera 71 Rijo Spa 16 RKF Luxury Linen 32 Room to Read 17 Salon Services 32 Sanikal 16 Sisley 44 Skin Regimen 74 SMC Leisure 38 Sofri 60 Solana Pag 71 Sothys 13, 30, 62 Spa Life 24, 96 Spa Vision 42 Spa2O 71 SpaFest 24, 26, 27 Sparcstudio 88 SPATEC Europe 30 SportsArt 71 Starpool 16, 32, 67, 71, 92 Stenal 16 Studio Apostoli 16 Styku 44 Sweet Squared 58 Takara Belmont 44 Tata Harper Skincare 18 TechnoAlpin 32 Technogym 18, 20, 64, 90, 97, OBC Temple Spa 24 Thalgo 62, 89 Thalion 32 The Madison Collection 86 The Marshall Plan 50 The Purpose Business 17 ThinkTree 26 TRX 44 Valeria and Richard Sykes 22 Voya 20, 63, 70 Watt Bike 44 Wax:One 74 Woodway 44 Yon-Ka 32

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In conversation with

KRIP ROJANASTIEN Krip Rojanastien, CEO of iconic Thai wellness brand Chiva-Som, discusses the reopening of its flagship health resort in Hua Hin “I am proud of the contribution Chiva-Som has made in raising awareness of wellness globally” We are celebrating 25 years of Chiva-Som with the reopening of our resort this autumn after the completion of our £20m (d22.3m) investment programme. This has taken five years to realise. We were not the first wellness destination in the world but we certainly sparked interest as a pioneer in Asia. At Chiva-Som we offer a variety of wellness treatments and programmes rooted in many healing traditions. We believe we can satisfy every demand and preference. Wellness requires a holistic approach to life – a multi-dimensional outlook focusing on the balance of mind, body and spirit, and embracing lifestyle changes. We help people to lead more fulfilling, enjoyable lives.

“I discovered how to be well myself 23 years ago at Chiva-Som. I lost 15kg in just six months when I started to run” When I moved from banking to join the family business, my father told me I needed to learn about wellness, so I did. Since that day I have never stopped moving. I particularly enjoy the challenge of marathons as they require you to literally ‘go the distance’ and that is what life is about. When you run, you begin to understand your physical resources and how to maximise your potential. It’s about achieving goals. Sometimes I meditate while running – its an incredible experience. Now all my team come to run with me and people from our local community also join us – it has really caught on. We have now organised 15 marathons at Chiva-Som and this year 5,000 people joined us from 30 different countries.

“Communications are becoming faster, the world getting smaller and competition is growing.” You have to be at your best each day and this applies to people of all ages. There is great demand to learn how to achieve a healthy lifestyle. It’s all about performance. To be able to function at your best you must have a clear, receptive mind and be able to focus. Wellness is a key driver to maximising life’s potential, especially for our ageing population. Also, we spend so much time and resources training young people for work, only for them to burn out and suffer chronic diseases later on in life. It is such a waste of their potential. Wellbeing knowledge should be on every school curriculum. We should be teaching our children how to eat well


Krip Rojanastien is the son of the former Finance Minister for Thailand. After enjoying a successful career with Bangkok Bank, Rojanastien now dedicates his life to the pursuit of wellness and longevity, heading up one of the world’s most prestigious wellness brands, Chiva-Som.

and how to rest and recover properly, so they can do their best for themselves each and every day.

“Music is my passion and I enjoy performing.” I honestly doubt that I could live without music; I play the guitar and I am especially inspired by music from the 60s and 70s, including Eric Clapton, Jimmy Hendrix and The Beatles to name just a few. When you see how music reaches out to people and embraces them, it really is fantastic. I go to sleep listening to music and we always sing when we are running. It’s terrific when you have 20 people singing and moving as one; it really lifts the spirits.

“I want to leave behind a sustainable world. We have future generations to think about.” Wellbeing is of the utmost importance and should not be reserved for the elite. As wellness practitioners we ought to be focusing on accessibility and passing on what we know to our communities; it is invaluable knowledge that should be widely distributed. The wellness industry is now estimated to be worth four trillion dollars and it is seeing double-digit growth every year. My banking career gave me an opportunity to see how businesses succeed, fail and recover. We don’t want to play a zero-sum game with our world. We should try to better distribute our precious resources rather than handing them to just a few. Krip Rojanastien was speaking to Sarah Camilleri



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Profile for European Spa magazine

European Spa magazine Issue 71  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the g...

European Spa magazine Issue 71  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the g...

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