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Issue 70 | June/July 2019 | www.europeanspamagazine.com


Luxury on your own terms at The Spa at South Lodge, UK

EUROPEAN AYURVEDA Shamanic energy healing retreats at Sonnhof, Austria


The thermal Wellnesspark at Hotel Elbresidenz, Germany

TREATMENT COUCHES Our Expert Guide to beds that benefit guests and therapists

Distributed exclusively in the UK and Ireland with Love and Respect by Sweet Squared

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Welcome I SS U E 70 | JU NE -JU LY 2019

The changing heart of business


urpose’ and ‘alignment’ are two words we will be hearing much more of as forward-thinking businesses move from traditional mission statements to much more collaborative models. This refocused aim to emotionally connect with clients, employees and all other spa and wellness stakeholders will be key to achieving future success and sustainability. At the recent Healing Summit, this topic resonated with all delegates as they gathered to discuss ethical business and healing practices at the beautiful Pine Cliffs resort in Portugal’s Algarve. As well as our full report (p28), we talk to Pine Cliffs’ inspirational spa director, Maria d’Orey, about positive team dynamics and wellness programming (p106). Looking ahead on the events calendar, we talk to Global Wellness Summit chairman and CEO Susie Ellis about her aim to put ‘purpose at the heart of business’ when the 2019 Summit takes place in Hong Kong from October 15-17 (p24). Our three spa reports begin with a visit to the £15m Spa at South Lodge, one of the best recent UK spa openings that aims to provide guests with ‘luxury on their own terms’ (p34). We also head to European Ayurveda Resort Sonnhof, in Austria, to experience an energy healing retreat run by shaman Gabrielle Scharnitzky (p44). Last but not least, we meet Marion Schneider, CEO of Toskanaworld Group, to hear how Hotel Elbresidenz an der Therme Bad Schandau is revitalising tourism in the German spa town (p68). Looking at treatment delivery, our informative Expert Guide to Treatment Couches (p76) offers invaluable information from leading global suppliers on how this crucial piece of equipment can benefit your guests, therapists and profits. We also bring you the latest product and treatment releases in our Menu (p57) and Style (p89) sections, as well as all the latest business news and developments. We hope you enjoy this sparkling summer edition of European Spa and, as always, we welcome your comments and feedback. ‘

Sarah Camilleri Publisher & founding editor

The Team Publisher & founding editor Sarah Camilleri +44 (0) 115 950 4748 sarah.camilleri@spapublishing.com

Contributing editor Sarah Todd +44 (0) 115 950 4748 sarah.todd@spapublishing.com

Sales and brand development Lucy Brialey +44 (0) 115 950 4748 lucy.brialey@spapublishing.com

Art director Richard Page +44 (0) 7917 646495 richard@spapublishing.com

Contributing editor Mark Smith +44 (0) 7956 658261 mark.smith@spapublishing.com

Subscriptions manager Angela Sharpe +44 (0) 1353 772173 subscribe@spapublishing.com

Production editor David Fagan +44 (0) 115 950 4748 david.fagan@spapublishing.com

Editorial team Frankie Ward Laura Shallcross

Accounts manager Julie Jones +44 (0) 115 950 4748 accounts@spapublishing.com

Office address: European Spa magazine, Spa Publishing Ltd, Halifax House, Halifax Place, Nottingham, NG1 1QN, UK. Online & social media: www.europeanspamagazine.com





The No.1 business magazine for spa and wellness professionals. Published six times a year by Spa Publishing Ltd, European Spa is an independent, intelligent business title specifically for spa decision makers shaping the wellness market throughout the UK, Europe and beyond. European Spa is printed by Buxton Press on paper sourced from FSC-certified forests.

Spa Publishing Ltd is registered in England. Company No. 6293825





It’s one thing having the right ingredients. It’s another making sure they get to where they need to be. Nimue’s unique delivery system technology ensures targeted delivery of our actives to the areas in the skin where each ingredient is needed the most. By working IN, and not just ON, the skin, Nimue successfully treats the root cause of skin problems, transforming skin from within.

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Contents I SS U E 70 | JU NE -JU LY 2019


Our round-up of the latest openings, deals and developments includes the new spa at Norway’s Britannia Hotel and preparations for Global Wellness Day.


GWS chairman and founder Susie Ellis outlines what delegates can expect from this year’s event, to be held in Hong Kong from October 15-17.


We report back from Pine Cliffs Resort in Portugal, where a transformative hospitality event aimed to help delegates make a ‘quantum leap’ in their lives.


HELENA FIELD, SPAPULSE The CEO of the spa and wellness professionals jobs website discusses how to attract and retain a new generation of therapists.

34 86


MARIA D’OREY, PINE CLIFFS RESORT As director of spa and fitness, d’Orey emphasises the importance of making time for yourself and how this can inspire those within your business.



GERMAINE DE CAPUCCINI Carole Jones of UK distributor Totally UK discusses the skincare brand’s heritage and what makes it a great spa partner.



Spotlighting the best new skincare, makeup and nail products and treatments, including Caudalie’s new eco-friendly suncare range, a fresh bridal-themed collection from CND and two new travel skincare sets from Voya.

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Contents I SS U E 70 | JU NE -JU LY 2019




Expansive treatment and fitness options at Exclusive Hotels and Venues’ recently opened £15m spa aim to create a friendly and social space for its members.


SONNHOF, AUSTRIA A shamanic healing retreat combines with Ayurvedic expertise to allow guests to leave this family-run hotel and spa feeling energetically recharged and connected.


BAD SCHANDAU, GERMANY Toskanaworld’s first five-star hotel provides an ideal platform from which to serve the luxury market and cater to the needs of wellness travellers in the region.



Commercial director Matthew Champney talks about comprehensive services delivered by its Spa Partners team.


CEO Riccardo Turri discusses the evolution of the Italian manufacturer and consultancy over more than 40 years.


We spotlight the best interior designs, furnishings and equipment, including urban meditation pods from Inhere.

Wellness 97 WELLNESS

A look at how World Wellness Weekend can put your spa on the map, and a renewed focus on staff wellbeing at Hyatt Hotels and the UK’s Titanic Spa.


68 Renew your subscription today... Published six times a year and packed with quality coverage to inform and inspire, European Spa will keep you up to speed with the latest industry developments and news. To subscribe visit: www.europeanspamagazine.com/subscribe

email: subscribe@spapublishing.com Annual subscription rates (six issues): UK: £65 EU: £85 Rest of world: £110

On the cover: The recently opened £15m Spa at South Lodge, an Exclusive Hotels and Venues property in Horsham, UK, promises its guests ‘luxury on your own terms’.

European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of going to print, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd


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Norway’s Britannia reveals extensive spa and fitness offering Owner’s ‘dream’ is complete as €140m renovation of landmark property includes comprehensive 1,400sqm spa to rejuvenate guests Norway: Following a four-year, €140m (£122m) renovation, Norway’s historic Britannia Hotel reopened on April 1 in Trondheim. Established in 1870 to welcome travellers on their way to salmon fishing in Norway’s fjords, the white, domed ‘elegant oasis of tranquility’ is now complete with a comprehensive 1,400sqm spa and fitness offering. Featuring interiors by Metropolis Arkitektur & Design, Norway’s Badstu supplied the spa’s three Nordic saunas, including one in each changing area, as well as a signature mineral pool with an Astral Lights dome, and a steambath and ice fountain. Six treatment rooms are equipped with beds supplied by Lemi and a wide selection of treatments, promising to boost ‘total mind and body rejuvenation’, use Elemis products alongside organic brands Vitalis Dr Joseph, from Italy, and German brand Pino. Manicures and pedicures will use CND and Shellac products. “Britannia Spa is the only city spa in Trondheim, so for us, it’s all about having a wide variety


of excellent spa and wellness services in order to exceed our guests’ individual needs and expectations, whatever the reason for their visit,” said spa manager and concept developer Nadine Drechsel. She continued: “The foundations for our success are laid in choosing the right staff, so we’ve focused on selecting practitioners with the very highest levels of excellence in massage, physiotherapy and beauty treatments.” The fitness centre, managed by Therese Koen

“Britannia Spa wants to exceed our guests’ individual expectations, whatever the reason for their visit.”

Nadine Drechsel Spa manager and concept developer

Solli, will be open to hotel guests as well as Britannia members. Offering personal training as well as yoga and Pilates classes, it has been equipped by Life Fitness and Hammer Strength. A celebration of Norwegian and Scandinavian design and artworks, the Britannia Hotel offers 246 bedrooms and 11 suites, and is a member of Leading Hotels of the World. The hotel’s rebirth was the vision of Norwegian billionaire financier Odd Reitan, who was born in Trondheim. Speaking about the realisation of his childhood dream to own the Britannia, Reitan said: “Every time I’ve discussed hotels and my experiences in them, my thoughts have always drifted towards Britannia. Everything starts with a vision, daring to dream big and committing to it. I’ve waited to welcome guests to Britannia Hotel as an owner since I was 14, so it feels great to be able to do this and fulfil my dream.” www.britannia.no


Business News & industry developments

Preparations finalised for eighth Global Wellness Day GLOBAL: The eighth annual Global Wellness Day (GWD) will focus on community and children’s wellness when it takes place on June 8. Founded by Belgin Aksoy, this will be the fifth time the event has been celebrated internationally and there are now more than 87 GWD Ambassadors as well as 25 Key Supporters and four Belgin Aksoy Advisors, who are lifestyle-orientated entrepreneurs and wellness professionals. Speaking about this year’s focus on children’s wellbeing, Aksoy said: “In an era where global consumer culture is mostly damaging the concept of childhood and kids are ending up unhappy and unsatisfied, we want to encourage children to integrate wellness practices into their lives on a daily basis and then to carry on those practices throughout their lives.” This year’s GWD will span thousands of wellness locations around the world, offering a huge variety of complimentary activities. A series of events for children in the Netherlands will include a 5k walking challenge, and community-wide outdoor yoga events will take place in Norfolk, Devon and Cornwall in the UK. Celebrations will also take place in 12 cities and 30 locations across Hungary focusing on healthy dining and healing water. A further series of events across France will include the ‘Born to Ride’ race from Bréhat to San Sebastián, while a nature hike through the Bavarian Alps will engage participants in Germany. www.globalwellnessday.org

Tribe Spa enters second phase

Natura Bissé celebrates 40th anniversary SPAIN/UK: Premium Spanish skincare brand Natura Bissé recently invited 150 guests to its new flagship spa in Westfield, London, to mark Beauty Lovers Day and the company’s 40th anniversary. Marking the occasion, the reception was hosted by co-founder Gloria Vergés with her daughters, CEO Verónica Fisas and senior vice-president of research and innovation Patricia Fisas, as well as her son, corporate communcations director Ricardo Fisas, and UK managing director Sali Flores. “The journey of Natura Bissé is an ever-unfolding story,” said Flores. “Intuition,


passion, perseverance, investigation and connecting with people are the essence of our brand.” Delivering around 7.5 million treatments annually in leading spas and luxury resorts worldwide, Natura Bissé is available in 36 countries and will soon open its new headquarters in Barcelona. Pictured above from left are: Sali Flores, Ricardo Fisas, Patricia Fisas, European Spa’s Menu editor Mark Smith and editor Sarah Camilleri, with Natura Bissé’s chief financial officer José Borrell. www.naturabisse.com

UK: An eco-focused boutique spa is to open the second phase of its development at Lanelay Hall in South Wales in autumn 2019. Owned by property developer David Edwards and managed by Tribe517 Spa Skincare, Tribe Spa cost just under £1m (s1.14) to build. Upon completion of this second stage the spa will comprise six treatment spaces, including one double room. The first phase saw the launch of the spa’s Fireside Rooms, where treatments are delivered in front of open fires. The second phase will unveil four Waterfall Treatment Rooms located adjacent to the spa’s infinity vitality pool, supplied by Unique Pools. Other facilities include a gym, an open-fire lounge and snug areas equipped by Star Trac, Ellisons, Coach House and Anapos. Curveline Design created the spa’s layout and interior designs while consultancy came from Sparticulate’s Claire Caddick. The spa’s treatments have been specifically created to be ‘unhurried’ and will use the new all-natural Tribe517 brand, which is ethically sourced and created, made and hand-finished in Wales. www.lanelayhall.co.uk


Business News & industry developments

Luxury wellness-focused spa launches at ACI Marina

CROATIA: An extensive new luxury spa has opened on the Adriatic’s ACI Marina, overlooking the old town of Rovinj. The 3,800sqm Àlbaro Spa & Wellness is located within owning company Maistra’s flagship property, the Grand Park Hotel Rovinj. The spa was designed by architects 3LHD, with interiors by Lissoni and consultation from Illyria Wellness, whose concept focused on creating a ‘meaningful and historically informed spa’. Featuring five treatment rooms and one consultation space, the spa was supplied by Spa2O with equipment from Starpool, Gharieni and Nilo. The treatment menu features Voya, Omorovicza, Esensa Mediterana and Helios Gea, and

Àlbaro’s signature spa treatments all begin with a shot of the local rakija liquor. A dedicated lift provides hotel guests with direct access to the wellness and pool areas. Facilities include a thermal zone with botanicals from the adjacent forest park, five saunas, two cool plunge pools, a tea lounge, a wellness garden and experience showers. A spacious fitness area offers equipment from SportsArt and Technogym. Described as one of the most ambitious luxury hospitality projects ever to be built in Croatia, the six-floor Grand Park Hotel Rovinj offers 193 bedrooms and 16 suites with sea views. www.maistra.com

Guy Heywood becomes COO of Six Senses

European Spa magazine strengthens its team GLOBAL: European Spa has boosted its team with the addition of Lucy Brialey, who will focus on sales and brand development. Bringing more than 25 years of industry experience to the role, Brialey said: “As a keen reader of the magazine for many years, I’m delighted to have joined European Spa. We have many Lucy Brialey exciting print and online developments coming up and I’m already enjoying going out there to meet and support our brand partners.” Founding editor and publisher Sarah Camilleri added: “At a very exciting time for the spa and wellness sector, Lucy strengthens our team to ensure we keep top level spa professionals and investors informed and inspired.” www.europeanspamagazine.com


GLOBAL: Six Senses Hotels Resorts and Spas has boosted its senior team with the appointment of Guy Heywood as chief operating officer (COO). With more than 30 years’ experience within the international hospitality and tourism industry, Heywood, who holds Australian and British citizenship, has a hotel diploma from Cornell University Guy Heywood and joins Six Senses after eight years as COO of Alila Hotels & Resorts. Commenting on his new role, Heywood said: “Six Senses has set new standards for thoughtful luxury, guest experiences and environmental practices. This role is the ideal culmination of my past experiences.” www.sixsenses.com

News in brief Grand Hotel Tremezzo begins spa partnership ITALY: T Spa at the Grand Hotel Tremezzo in Lake Como has unveiled a new partnership with historic Italian skincare and beauty brand Santa Maria Novella. The spa’s menu will now feature a special range of body treatments created by the Florence-based company, including a Deep Tissue Massage With Hot Stones and a Candle Massage that uses a Santa Maria Novella ‘body candle’ with pure plant oils and prime emollients, such as shea butter, coconut oil and avocado oil. www.grandhoteltremezzo.com

Irene Forte joins GWS Advisory Board GLOBAL: Irene Forte, wellness director for Rocco Forte Hotels, has joined the Global Wellness Summit (GWS) Advisory Board. Responsible for overseeing the wellness strategy for the 14 Rocco Forte Hotels, Forte’s addition was said by GWS CEO Susie Ellis to bring “invaluable expertise to help ensure GWS reflects the very future of the wellness industry: millennials and even younger generations”. www.globalwellnesssummit.com

Hotel Adlon Kempinski Berlin welcomes Babor GERMANY: Leading professional skincare brand Babor has launched a partnership with the Spa by Resense within the Hotel Adlon Kempinski. Located near the Brandenburg Gate in the heart of Berlin, the luxury hotel’s spa will now offer Babor’s range of high-performance facials and body treatments as well as its Men collection. www.kempinski.com

Calcot & Spa is Pride of Britain Hotel of the Year UK: Calcot & Spa in the Cotswolds has been named the Pride of Britain Hotel of the Year 2019. Located near Tetbury in Gloucestershire, Calcot was said to deliver ‘outstanding hospitality in all areas, including service and overall luxury’. Peter Hancock, chief executive of Pride of Britain Hotels, said: “Each year, our member hotels receive multiple visits by mystery guests appointed by the collection. Calcot & Spa was singled out for its exceptional hospitality amongst an impressive shortlist.” www.prideofbritainhotels.com www.calcot.co


Business News & industry developments

Aqua Sana’s Irish debut set for August

Appointments McLintock at Aromatherapy Associates

Paul McLintock

UK: Paul McLintock has taken the newly created role of global commercial director at luxury skincare brand Aromatherapy Associates. With an extensive background in spa and retail, he will focus primarily on overseeing partnership strategy as well as leading global opportunities across all regions. www.aromatherapyassociates.com

Debra Horgan moves to Stobo Castle

IRELAND: Set to be Ireland’s largest standalone spa, the €10m (£8.76m) Aqua Sana Longford Forest will open in August 2019 as part of Center Parcs Ireland. Covering 2,500sqm, the spa was designed by architects Holder Mathias with interior design by Sparcstudio. Facilities will include Kay Pennngton 14 treatment rooms as well as 23 spa experiences supplied by Schletterer Consult. Luxury brands Voya, Made for Life, Mii, OPI and Elemis have been selected to provide premium spa

products for a wide range of treatments. Commenting ahead of the spa’s launch, Kay Pennington, Aqua Sana group spa manager, said: “We are really excited to be introducing Aqua Sana to Ireland in 2019 and welcoming guests to our unique, luxury forest retreat. Aqua Sana will offer a variety of treatments and we know that we have chosen the ideal brands to provide our guests with the best possible spa experience.” The Longford Forest resort will cover just under 400 acres and includes 470 luxury lodges as well as 30 apartments, accommodating up to 2,500 guests.

Debra Horgan

Scotland: Debra Horgan will bring her wealth of experience to a new role as spa director at Stobo Castle, Peeblesshire. She said: “Having worked alongside Made for Life and Amanda Winwood, my vision is to bring the concept of ultimate wellbeing to Stobo and ensure every guest has a five-star experience.” www.stobocastle.co.uk

Stoop is made director of Alpine Spa


Margaret Dabbs London plans global expansion Hanneke Stoop

Switzerland: Hanneke Stoop has become director of Alpine Spa at the Bürgenstock Hotels & Resort, Lake Lucerne. With extensive experience in spa management for some of the world’s leading luxury hotels and resorts, Stoop was most recently spa director at the Royal Mansour Hotel in Marrakech. www.burgenstock.ch

Osti becomes new chairman of Neom

Emmanuel Osti

GLOBAL: Luxury hand and footcare brand brand Margaret Dabbs London has revealed further plans for global growth by the end of 2019, with two new Margaret Dabbs Clinics to open in Bahrain and Saudi Arabia and the brand’s products launching into the Italian, Russian and German markets. Margaret Dabbs’ first foot clinic opened in London in 1998, where her Medical Pedicure treatment was developed. Discovering a gap in the market for effective products that fuse medical qualities with a luxury skincare aesthetic, the resulting line of specialist products for hands and feet was followed up by the launch of eight luxury clinics in the UK. Most recently, the brand partnered with the Wellness Clinic in Harrods and has debuted a new vegan range called Pure. Founder Margaret Dabbs commented: “I want to create a vibrant, effective and interesting range of products and services for hands and feet. If I succeed in doing that, I will have achieved what I set out to do and at the same time have created a formidably strong brand.” www.margaretdabbs.co.uk


UK: Natural wellbeing and beauty brand Neom has appointed Emmanuel Osti as chairman. As managing director of L’Occitane from 2000-2015, Osti oversaw its growth into a multi-channel business with sales of over €1bn (£0.88bn). Founded in 2005, Neom currently has retail sales of £25m. www.neomorganics.com

Dormy House Spa welcomes Osborne

Hannah Osborne

UK: Hannah Osborne has become the new spa manager of House Spa at Dormy House in the Cotswolds. With more than 12 years of experience in the spa industry at hotels including Mandarin Oriental London, Osborne’s new role is to guide the operation and strategy of House Spa. www.dormyhouse.co.uk


Business News & industry developments

The Spa at Mandarin Oriental, Lago di Como reopens ITALY: Following an extensive renovation, Mandarin Oriental, Lago di Como has reopened, along with its 1,300sqm spa. Surrounded by rolling hills, the lakeside property, located in Blevio, features the 19th century Villa Roccabruna at its heart, with 21 bedrooms, 52 suites and two private, standalone villas. Interior designer Eric Egan was tasked with combining ‘a sense of modern Italian elegance’ and ‘subtle Oriental charm’ to both the hotel’s accommodation and its spa. The Spa at Mandarin Oriental provides four private suites and a distinctive selection of heat and water experiences supplied by Starpool, including a 16m outdoor swimming pool, a heated indoor pool and a beauty studio. Technogym has equipped the fitness centre and treatments will use Aromatherapy Associates products for protocols delivered on beds by Lemi. The spa menu also includes Mandarin Oriental’s signature spa therapies. For the exterior spaces, leading Italian landscape designer Patrizia Pozzi used materials that referred to the neoclassical elements of the original villa and gardens, which are home to a variety of plants, trees and flowers. www.mandarinoriental.com

Champneys Charity Gala Ball raises £300,000 for Cancer Research UK

BC Softwear moves to new HQ

UK: The recent Champneys Charity Ball, which took place at the London Marriott Hotel on March 14, raised more than £300,000 (€342,000) in aid of Cancer Research UK. Attended by a wealth of celebrities, sportspeople and special guests, including Cherie and Tony Blair (below right) Lydia Bright and Denise van Outen (bottom right), the event was organised by the Champneys health spa group. Pictured below left with co-owner Dorothy Purdew, OBE, Stephen Purdew said: “The total raised is an incredible achievement. Our thanks go out to all our celebrity friends, sponsors and the Champneys team, as without them it would not have been possible.” www.champneys.com

UK: Leading luxury textiles supplier BC Softwear has moved to new premises in Berkshire to help facilitate its large volumes of stock and further improve its customer service. Since the company’s launch in 2002, it has grown to employ 24 staff in the UK and Turkey, currently supplying spa linen, luxury towels and bathrobes to more than 12,000 customers across five continents, with further plans for international Elaine McDonald distributors in 2019. The large property in Maidenhead includes a new showroom and ample car parking, while the warehouse has been fitted with PSI sensors to reduce energy usage and where possible use natural daylight. There is also an improved embroidery room with additional space for a dedicated sewing room, and a fresh air system has been installed in the office space to encourage staff health and wellbeing. Strengthening the team, Elaine McDonald has become the company’s business development manager in Scotland. Previously at Ellison’s for 18 years, McDonald said: “I’m extremely excited to have joined the team at BC Softwear. I’m already enjoying introducing new customers to the vast range of products we offer and providing ongoing support to our existing customers.” www.bcsoftwear.co.uk



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Business News & industry developments

Elemis reshuffles leadership team GLOBAL: Following its recent acquisition by L’Occitane Group, luxury British skincare brand Elemis has revealed a reshuffle of its executive leadership team with the aim of expanding into new global markets. Intending to build a substantial brand presence across the APAC market, Elemis CEO Séan Harrington relocated to Asia from April 1 to open the first Elemis office Oriele Frank in Hong Kong. Fully leveraging the success of the existing team and its new owners, Noella Gabriel has assumed her role as president and will now be based at the brand’s New York headquarters to continue the expansion of Elemis’ US footprint. In the UK, Oriele Frank has been promoted to managing director and will oversee the business in the home market as well as continuing to deliver consistent growth with her deep understanding of the local omni-channel business. Séan Harrington said: “We are thrilled to be entering a new and exciting phase of growth for Elemis. This next period will strengthen the continued growth and momentum behind our timeless brand. Together as a team, a brand and a family, we have incredible opportunity for success and we are more ready for it than ever.” www.elemis.com

UKSA celebrates ‘biggest and best’ event


October 7-9, 2019 St Michaels Resort, Cornwall, UK Inspiring speakers, spa and wellness trends, and selfcare by the sea make Spafest a unique event on the UK spa calendar. Supporting the work of the Made for Life Foundation, this not-for-profit event explores the themes of people, plants and profits over two days of industry networking. Spa managers and brand leaders can register their interest by emailing spafest@madeforlifeorganics.com

Spa Life International (Germany)

June 3-5, 2019 Freiburg Health Resort, Freiburg, Germany Billed as ‘more than just a congress’, this three-day event is about innovative products, industry trends and discussion with experts, as well as networking opportunities; in particular, ‘speed dating’ meetings and keynote addresses from leading figures in their field that are offered to innovate and inspire. www.spa-life.international


UK: April saw spa directors and suppliers gather at Rudding Park, near Harrogate for the UK Spa Association’s (UKSA) Spring Networking Event. Dedicated to championing the positive contribution made by the spa industry to the UK’s health, social and economic wellbeing, the event saw 140 professionals share best practice and product and treatment launches, and gave them the opportunity to tour Rudding Park’s exceptional spa facilities. As well as invaluable networking time, delegates enjoyed two informative talks: Made for Life founder Amanda Winwood highlighted the importance of promoting wellbeing for spa teams and Franki Johnson, director of Embrace Change, explored how to engage the Generation Z workforce. “We were delighted to see so many of our members

for what was the biggest and best of our networking events to date,” said UKSA general manager Helena Grzesk. “It is so important for us to deliver events like this, bringing operators and suppliers together in an intimate environment where they can network and build relationships. Both presentation sessions packed out the room, which speaks for itself.” This year’s National Spa Week, run by UKSA, will take place on September 16-22, and there will also be three more Spa Director Assemblies held between September and November for the south-west, the north and London regions. In addition, UKSA’s Summer Networking event will take place at South Lodge in West Sussex on September 16. For more information on how to participate in any of these events, visit www.spa-uk.org

Share your appointments, announcements, launches and diary dates with Sarah Todd by calling +44 (0) 115 950 4748 or email sarah.todd@spapublishing.com


June 19-22, 2019 Grand Hotel Dino, Baveno, Italy The must-attend event welcomes over 150 influential decision makers from Europe’s spa, beauty and wellness industries. Over three business days, around 1,000 networking and one-to-one meetings will take place between operators of medium-to-large hotel resort, destination, medical, athletic and day spas with domestic and international suppliers. www.spateceu.com

ISPA Conference & Expo

September 11-13, 2019 Las Vegas, Nevada, US ISPA hosts global industry professionals at an annual event that comprises keynote presentations for business strategy and industry development together with networking events. An expo also features the latest spa product innovations. www.attendispa.com



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Business Preview: Global Wellness Summit 2019

Sailing into new opportunities We speak to the founder, chairman and CEO of the Global Wellness Summit, Susie Ellis, about what to expect at the 2019 event in Hong Kong from October 15-17


he 13th Global Wellness Summit (GWS) will focus on the future of tourism, hospitality and travel in a combination of interactive sessions and panel-led discussions that will take place in Hong Kong from October 15-17. According to GWS founder, chairman and CEO Susie Ellis (right), the current wellbeing boom in this region is catalysing investment, opportunity and growth. “Asia is now home to the largest number of spas (48,769) and hot springs facilities (25,916) in the world. As a global region it is the overwhelming growth leader in wellness tourism, with trips growing an incredible 33% in the last two years.”


The GWS’s intention to unite a wide range of influencers and senior figures in shaping the future of the wellness industry remains as strong as when it was founded 13 years ago. With the invitation-only event set to welcome more than 650 delegates from over 50 countries to the Grand Hyatt Hong Kong, we asked Susie Ellis what they can expect to experience. How would you sum up what’s in store at the 2019 event? Our theme, ‘The Business of Wellness: Asia’, perfectly summarises the event this year. The 2019 Summit will focus squarely on emerging business and investment trends across all global wellness markets, with attendees hearing from

industry experts on where wellness is headed across the world. And because you can’t understand the future of wellness without understanding its fastest growing market, Asia, we will shine a bright spotlight on the continent’s explosive wellness industry and the leaders driving innovation in the region, analysing the opportunities and challenges of doing business there. What can attendees expect this year? It seems that every year, and this is our 13th, we have more delegates than the year before, which leads me to estimate we will have upwards of 650 attendees. However, the GWS is not about quantity, it’s about quality. We curate a group of top-level executives, thinkers and decision-makers in wellness from around


Business Preview: Global Wellness Summit 2019 the world, which helps guarantee that the discussions are at the very highest level and very future-focused. We typically have about 50 nations represented, however the mix this year will likely be different and even more diverse, with new Asian countries represented. What makes the GWS formula unique? The Summit was inspired by the World Economic Forum in Davos, so is designed as a platform where major decision-makers are selected to meet, learn and interact – an unprecedented model in the spa/wellness conference space. In addition, we curate the content to focus not on what we as an industry already know, but what is coming in the future. The GWS is very much not a trade show. It is not about selling; its real DNA is relationship building. We work hard to create an enjoyable ecosystem where industry leaders have so many natural, powerful opportunities to network, get to know each other and exchange ideas. This year, we will really balance the richness of the educational experience with enhancing our own wellbeing. The culture of wellness in Asia is so rich, and we will bring many of the practices to life for delegates in interesting ways. What are you most excited about this year?  Every person in the wellness world needs to grasp the enormous market growth and change

ATTENDANCE AT A GLANCE... The 13th Global Wellness Summit will take place at Grand Hyatt Hong Kong from October 15-17, 2019. The GWS welcomes delegates from all continents and countries. Formal invitations to the Summit are sent to a targeted list of top-level executives who are decision-makers in the $4.2 trillion global wellness industry. If you are interested to apply online to become a delegate to this invitation-only gathering, visit


The information you provide will be evaluated by the GWS invitation committee.

now underway across Asia, whether it is in China, Japan, Thailand, the Philippines, Korea, Malaysia, Vietnam, India or Indonesia. We’re going to help them grasp that, as well as understand the key developments, and bring those realities to life. It takes us a whole year to shape a Summit, and as we have interacted with fascinating thinkers in the region and worked with our co-chairs, Cathy Chon in Hong Kong and Yoriko Soma in Japan, I’ve personally undergone a profound learning process; I’ve shed misconceptions and identified new opportunities. Asia’s millennia-old wellness traditions have practically defined the world market, but I believe that a ‘new Asia’ will rewrite everything from travel and technology to food, fashion, beauty and design. And we all need to understand that. If delegates take one thing away from this year’s Summit, what would you like it to be? I would like them to leave with a new, truly global and inspiring view, way beyond the western mindset, about where health and wellness is heading in the future; and an appreciation of how fast a very different future is coming. Of course, I also want every delegate to make important, meaningful new business and personal connections. www.globalwellnesssummit.com

On the agenda: 2019 Global Wellness Summit We highlight five of the international speakers who will contribute to the Summit’s rich programme in Hong Kong

Patricia Dwyer

Martha Collard

Henry Fersko-Weiss

Rick Stollmeyer

Anna Bjurstam

Founder and director of The Purpose Business

Founder and catalyst for emotional wellbeing, Red Doors Studio Limited, Hong Kong

Co-founder, International End of Life Doula Association, US

Co-founder and CEO, MINDBODY, United States

Summit topic: Human performance using the ancient practices of sound, walking meditation, and yoga

Summit topic: Dying Well With the challenges of an ageing population being ever more prevalent, Fersko-Weiss’ work to create the first end of life doula programme in New York is sure to spark interest at the Summit, as he reveals more about the death-positive movement.

Summit topic: Going Public, Going Private, Going Places: Wellness and Big Business

Wellness pioneer, Six Senses; partner, Raison d’Etre; strategic advisor, Pegasus Capital Group

Summit topic: Purpose-driven organisations Dwyer will ask wellness leaders to embrace both purpose and profitability to build truly great companies for the future. She will explore how ‘Purpose’ will be the new watchword to engage customers and employees.


Collard is fuelled by the belief that the answers we seek lie in the past, and her mission is to share these ancient tools with modern society.

Stollmeyer co-founded MINDBODY in 2001 and today it is a renowned global provider of online business management software to the beauty, health and wellness industries.

Summit topic: Energy medicine: making the invisible visible Bjurstam’s wide experience has given her a global view on how concepts such as integrated wellness and holistic anti-ageing can be turned into profitable models for wellness destinations.


Business Report: Healing Summit 2019

Taking a quantum leap European Spa attended the Healing Summit 2019 in Portugal to explore how taking a more holistic approach to business can catalyse change R EP OR T BY S A R A H C A M I L L E R I


oving from the bustling heart of Berlin to the serene, ocean-side location of Pine Cliffs, a Luxury Collection Resort & Spa in Portugal’s Algarve, the sixth Healing Summit set out to explore a more spiritual approach to business and life. Inviting 138 delegates from 25 countries to ‘Take a Quantum Leap’, the event explored the healing potential of wellness travel and encouraged attendees to share their aspirations for conscious business practices. According to the Summit’s co-founders, Anne Biging and Dr. Elisabeth Ixmeier, the current mainstream labelling of ‘spa’ and ‘wellness’ does not accurately express the immersive approach to transformative hospitality that all Healing Hotels of the World member properties work hard to achieve. Therefore, a broader bandwidth of speakers was scheduled to fully stimulate the international delegation of hoteliers, retreat leaders, charity founders, philanthropists, shamen and travel specialists. Global inspiration Opening the Summit, travel representatives and hoteliers joined in a workshop to discuss the rise in health and spiritual tourism and the value of gaining Healing Hotels of the World accreditation. This year’s host, US radio producer Valerie Smaldone, invited delegates to shake off their business personas and bring their authentic selves to all aspects of the programme for maximum participation. The next two days were given to storytelling from the stage by a mix of international speakers who shared the ‘quantum shifts’ they had made in their personal and business lives. Notably, this year’s Summit featured a number of US speakers, including philanthropist and philosopher Adam Rockefeller Growald and investor and entrepreneur Stephen Kennedy Smith, who shared their views on conscious capitalism and impact investment, as well as Catherine Parrish, founder of NextLevel Leadership Consulting and chair of Pachamama


“The feedback we received from many delegates was that this year’s Summit was not only a ‘quantum leap’ but also life-changing.” Anne Biging Pictured above left with fellow Healing Summit co-founder Elisabeth Ixmeier

Alliance, who highlighted the devastating effects of deforestation in the Amazon Basin. Barry Scherr, author of Enlightened Real Estate, focused on the prevalence of loneliness in modern society and the importance of re-imagining social spaces and city planning to encourage human connections. Wellness leadership The aspiration to achieve a higher level of ethics and originality was another thread throughout the Summit. Notably, Marina Efraimoglou, CEO and founder of Euphoria Retreat in Greece, and Diana Stobo, award-winning author and founder of The Retreat, Costa Rica and Truth Bar emphasised the levels of self-belief required to build successful retreat destinations. Going barefoot on the Summit stage, Sarah Livia Brightwood, president of Mexico’s Rancho La Puerta destination spa, shared the journey

taken by her father and mother to create a sanctuary that has become a global icon. She explained how their legacy lives on through her 450-strong team’s environmental work and sustainable business practices. A notable panel presentation, entitled ‘New Wave of Healing’ was given by Dr Marian I. Alonzo, medical chief at The Farm resort, San Benito, in the Philippines. She was joined by Indian energy healer and founder of Bliss Body, Nimisha Rattan, and Julie Bach, director of charity Wellness for Cancer, and together they discussed the importance of spiritual health and making space for those who need it most. Harald Schopf, general manager of Austria’s Kurhaus Schärding medical spa, shared his team’s vision to help guests live longer, healthier lives by using a unique personality profiling approach for every guest, to provide a high degree of personalisation and service to their wellness programming. Philanthropic inspiration Highlighting hope over adversity, the delegation listened intently to actress Arta Dobroshi, who shared her experience as a refugee from war-torn Kosovo and her subsequent film work to promote world peace, human rights and understanding of the plight of refugees. Continuing this theme, Heidi Thomas Kühn, founder and CEO of Roots of Peace, took to the stage with her daughter Kyleigh to share the work they have done to remove landmines and replace them with grape vines and fruit trees. Having raised millions of dollars in funding and support, Kühn revealed how her dedication had positively impacted more than one million farmers in seven countries. 1. Summit host radio producer Valerie Smaldone 2. Healing Summit’s co-founder Anne Biging and Sarah Collins, CEO of Wonderbag 3. Marina Efraimoglou, founder of Euphoria Retreat 4. Sunrise yoga to energise the delegation before breakfast 5. US investor and philanthropist Adam Rockefeller Growald 6. The path to the beach at Pine Cliffs 7. A panel discussion on ‘quantum investment’


Business Report: Healing Summit 2019







Six Senses Hotels




Business Report: Healing Summit 2019 1. Barry Scherr author of Enlightened Real Estate 2. Psychologist Dr. Ellie Cobb 3. The children’s panel share their views on the future 4. Diane Stobo, founder of The Retreat, Costa Rica 5. Stephen Kennedy Smith, investor, entrepreneur and co-author of JFK - A Vision for America

Entrepreneur Sarah Collins, creator of Wonderbag, then shared her journey to develop a heavily insulated container that allows the slow-cooking of food without the use of electricity. These offer a simple but potentially life-changing innovation for many lower-income African families and Collins’ mission to create a conscious global enterprise has resulted in her gaining recognition as one of Fortune magazine’s Top 10 Most Powerful Women Entrepreneurs. Healer and educationist Dr Shruti Nada Poddar shared details of her own calling to return to India to create Vedaaranya Haveli at Ramgarh Shekhawati in Rajasthan. This ambitious Integrated Heritage and Eco-tourism Zone is now welcoming guests, artists and travelers to experience the region’s proud heritage and she hopes this will develop into a sustainable tourism economy for the future. Return on intuition Psychologist Dr. Ellie Cobb explored brain plasticity and evidence that through the daily practice of breathing exercises, meditation, gratitude and mindfulness we can effectively override the fight, flight, freeze and threat responses of the brain to ‘rewire’ for success. Dr. Cobb asked the delegation to consider engaging in a new conversation about mental health. “We talk about fixing problems, not about finding joy; not how to thrive, how to do well,” she observed. “Wanting to be seen, heard, loved – make real connections. This is the basis of what we all need to thrive as human beings.” The theme of personal alignment was given a star turn by Adam Rockefeller Growald. Decked in an impressive frock coat his ‘Path to the Heart’ talk focused on the untapped potential we are all capable of expressing if we actively practice self-alignment. Turning back to business, he asked delegates to consider “a future where ROI could be considered as ‘return on intuition’ rather than a ‘return on investment’.” He continued: “I want to live in a world where more people make decisions not dependent on the return they expect financially, but on the experience they have deploying their energy to make things happen.” Continuing Rockefeller’s theme, Brian Brazeau, general manager at beauty company [comfort zone], shared how identifying true purpose has helped his team achieve B Corporation status. “We got rid of having a company ‘mission’ and ‘vision’ and worked as a team to come up with our company ‘purpose’,” he stated. “Our collective ‘purpose’ is much stronger than any company vision. This approach is not only profitable but, importantly,








Business Report: Healing Summit 2019 6

6. Claudia Roth of Soul Luxury, Fit Reisen’s Claudia Wagner and Jane Kitchen of Wellness-Sing 7. Sarah Livia Brightwood, president, Rancho La Puerta 8. Nimisha Rattan, founder of Bliss Body 9. Harald Schopf, director of medical spa Kurhaus Schärding

makes a change for the better that benefits employees, customers and the environment.” Dr. Binod Chaudhary, chairman of CG Corp Global
and owner of The Farm, also urged delegates to consider how they could bring a stronger sense of appreciation to their daily work routines and objectives. “If you bring in a strong element of healing to your work, undoubtedly you will make a much larger impact,” he said. “Let your own emotional connection with your business grow. Don’t restrict yourself purely to the bottom line.”




New consumers, new expectations The emergence of the ‘spiritualised consumer’, was the focus of a panel lead by Claudia Roth, founder and managing director of Soul Luxury, who was joined by Claudia Wagner, CEO of Fit Reisen and Jane Kitchen, co-founder of Wellness-Sing. They discussed how the desire for emotional fulfilment and connection lies behind affluent consumers looking to define themselves by their experiences rather than by the goods they own. “The transformed consumer expects their suppliers to be sincere and benevolent, standing by world-changing values, including: environmental, organic, natural, ethical and equitable,” stated Roth. Last but not least, a panel of children joined the Summit to tell their stories through film and share their thoughts on the realities of global inequality and injustice. Holly Carter, founder and executive director of BYkids, led the youngsters in talking about their hopes for the future, with key themes including wanting to see adults come home less stressed and how to keep the oceans and the environment clean. Refreshingly unconference-like, the Healing Summit also delivered many memorable pause points, including early morning swimming in the Atlantic, sun-rise yoga, guided meditation and chanting. Interesting outdoor networking breaks also contributed to an approach that really helped delegates to stay energised. Co-founder Anne Biging told European Spa: “The feedback we received from many delegates was that this year’s Summit was not only a ‘quantum leap’ but also life-changing. I am happy we could take the delegates on a journey where they learned how to align with the ‘true source’ and experienced the enthusiasm of a passionate life dedicated to doing good.” www.healingsummit.org



Courtesy of Faena Hotel, Miami Beach. Photographer Nik Koenig, USA


Chalet Anna Maria, Photographer Alex Kaiser, Austria

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Spa The Spa at South Lodge, UK

Energy and excellence We pay a visit to the new £15m Spa at South Lodge to find out how the vision of Exclusive Hotels and Venues’ to provide ‘luxury on your own terms’ has been realised R E P OR T BY S A R A H TOD D


estled within 93 acres of stunning West Sussex parkland overlooking the South Downs, South Lodge country house hotel has a rich history dating back to the late 19th century. It was built in 1883 by Frederick Du Cane Godman, who had inherited a fortune through his family’s connection to the Whitbread brewing company. The renowned naturalist subsequently developed late-Victorian woodland and an informal garden on the estate using a vast collection of more than 360 tree species. South Lodge then remained in the Godman family until the house was bought by Exclusive Hotels and Venues in 1985, and turned into a high-end country retreat. As part of the family-run Exclusive portfolio, which


also includes sister property Pennyhill Park in Surrey, the luxurious hotel accommodation at South Lodge now comprises 84 individually designed guest bedrooms, many of which enjoy views of the grounds, and a separate six-bedroom Bothy Cottage. In 2012 the decision was taken to add a spa that would “push the boundaries of the spa experience”, says Danny Pecorelli, managing director of Exclusive Hotels and Venues. “South Lodge has always had a great reputation for its food and its stunning location, so it seemed the most logical next step to add a spa into the mix,” he explains. “We wanted an offering that reflected the natural landscape of the South Downs; one at the forefront of food and spa trends and that fully utilised the views and space.”


Spa The Spa at South Lodge, UK

Dedication and vision Exclusive’s vision was brought to life with architecture by Felce & Guy Partners, led by John Chapman, and interior design from Sparcstudio. According to Pecorelli, collaboration between “a great team of dedicated and hugely talented individuals who all bought into the vision” led to the opening of the 4,087sqm spa, which cost £15m, in March this year. Aiming to provide an intuitive and relaxing spa journey for a diverse range of guests, The Spa at South Lodge was sustainably built around 40m to the west of the existing hotel with design inspiration drawn from the surrounding South Downs. Set into the natural contours of the landscape, the spa’s desire to ‘bring the outside in’ includes an infinity-edge swimming pool with striking, dark green marble walls that

“We wanted an offering that reflected the natural landscape of the South Downs; one at the forefront of food and spa trends and that fully utilised the views and space.” Danny Pecorelli Managing director, Exclusive Hotels and Venues


Above from left: The 19th century splendour of South Lodge country house; cosy relaxation couches line the indoor pool; guests enjoy the views from the spa’s infinity-edge pool

connects the internal spa experience with the surrounding landscape and sun terrace. With panoramic views onto the spa gardens and a natural swimming pond, the reflection of the trees on the pool’s surface serves to deepen the spa’s connection to its surroundings. Inside, the spa’s design melds the contemporary with the traditional. “The overall feel is relaxed and uplifting,” says Beverley Bayes, director of Sparcstudio. “The materials palette is very textural and combines end-grain timbers and Forest Green marble with linens, velvets and leathers in greens and rust shades. We designed bespoke furniture and features, including large, hand-selected log tables throughout the spa, and we have introduced subtle design touches to connect the spa with nature.” On the menu With an expansive treatment menu featuring more than 50 options, South Lodge uses its own brand, The Spa, which was produced by Natural Spa Factory, as well as Mii Makeup and Mii Brows. A manicure and pedicure studio featuring Jessica products


Spa The Spa at South Lodge, UK is part of the Ridgeview Beauty Bar, which is sponsored by Ridgeview sparkling wine. There is also a ‘stay and play’ retail area opposite the reception, with space for guests to try any products that catch their eye. A separate two-chair Grizzly’s barbershop has its own brand, Bear Grooming products alongside Paul Mitchell, and offers clients a complimentary beer with every full haircut or wet shave. Elsewhere, as well as bespoke designed dressing rooms that feature marble sourced from Italy and etched glass showers, the spa also offers a series of relaxing social spaces with comfortable sofas, rugs and bookcases. One of the standout experiences in the spa is the luxurious thermal suite, which offers a candle-lit relaxation zone, a marble-lined salt steam room, an aromatic herbal bath infused with camomile, and a hot experiential shower and cold drench. In addition, there are a total of three swimming pools, including the UK’s first heated natural swimming pond, which was supplied by Germany’s Garten Art. “The panoramic juniper-infused sauna is probably our favourite space,” says interiors specialist Bayes.

“South Lodge excels at providing informal, but impeccable service. We like to call it ‘luxury on your own terms’ so we call our spa members by their first names as ultimately, we want both our guests and members to feel supremely comfortable.” Sara Young Spa operations manager


“The wall-to-ceiling organic profiled timber fins are intended to echo the South Downs, and the full-height glazing overlooks the gardens and external hydro pool, making it a very special space in which to relax.” At the heart of the spa’s upper floor is The Botanica restaurant, where a sweeping, double-height ceiling curves over extensive lounge and dining areas with bi-fold doors that open out onto generous terraces. The restaurant is overseen by head chef Jonathan Spiers whose ‘flexitarian’ menu features fresh and seasonal ingredients with a Mediterranean influence. Reflecting an ecological and plant-based focus, one of the standout dishes is the Wasted Burger, which is made entirely from ingredients left unused from the morning’s freshly-prepared juices. High energy The spa’s extensive gym and fitness area has been designed with an urban, retro look that includes dark oak parquet flooring and concrete render-effect walls lined with extra-large illuminated mirrors. Technogym has supplied a dedicated Spin Studio that can cater for up to 19 people at once. In addition, a separate 200sqm gym, offering an external fitness deck with a glass balcony overlooking the spa garden, features equipment from WaterRower, WoodWay and Origin Fitness. A serene yoga, dance and meditation studio, located adjacent to the gym, hosts classes for up to 15 people and is lined with windows overlooking mature rhododendron gardens. South Lodge’s spa operations manager, Sara Young, is keen to emphasise the spa’s desire to provide a comprehensive and wellness


Spa The Spa at South Lodge, UK Growing from the ground up Beverley Bayes, director of Sparcstudio reflects on her favourite parts of the spa’s interiors: “Our design was influenced by the unique and beautiful South Downs country setting and South Lodge’s botanical history, which dates back to the 1800’s. “Frederick Du Cane Godman, a Beverley Bayes British naturalist and plant collector, built the original house and surrounding gardens with over 360 species of trees and plants sourced from the Azores, Caribbean and Central and South America. “The design of the spa and restaurant is rooted in this landscape and the soft curved forms of the South Downs are evident in the sweeping curves of the Botanica restaurant’s ceiling and the organic forms in the juniper sauna. “We have designed bespoke furniture and features, including large hand-selected log tables throughout the spa, and we have introduced subtle design touches to bring the outside in and connect the spa with nature. “Sparcstudio is very proud to have created an intuitive and relaxing spa journey within a highly serviced environment, and to have married the demands and ambience of a large restaurant offering with the spa guest’s expectations of relaxation and tranquility.”

Clockwise from left: Profiled wooden ceiling fins echo the surrounding South Downs landscape in the juniper-infused sauna; a bamboo massage treatment incorporating smooth bamboo sticks; healthy juices provide refreshment for guests; stylish nests line the spa’s indoor swimming pool; the Botanica restaurant serves a ‘flexitarian’ menu comprised of fresh and seasonal ingredients



Spa The Spa at South Lodge, UK

Clockwise from top: The spa offers a range of facials to cleanse and revitalise; a sparkling welcome awaits in the Ridgeview Beauty Bar; the outdoor sun terrace allows guests to soak up their surroundings

oriented fitness experience to its wide demographic. “We’re greatly focused on building a community within the spa through relaxed socialising,” she states, “so our health and activity spaces have been created with this in mind. Often the fitness and gym sides of spas are undersold. Instead, we appeal to those spa-goers who want a high-end gym that is also extremely luxurious.” In a bid to be as sustainable as possible in its operation, each treatment room has an electronic tablet for therapists to use in order to cut down the use of paper, and a biomass boiler has been installed for heating, hot water and ventilation purposes. This lightness of practice with regards to resource consumption extends to a general sense of light-heartedness throughout the spa, as evidenced in quirky signage that directs ‘Wizards and Alchemists Only’ to the treatment rooms, which are either ‘Free as a Bird’ or ‘Busy as a Bee’ depending on occupancy. Members’ benefits Young and her team have benefitted from insight gleaned at sister property Pennyhill Park, and over the first few months of operation have begun to assess their demographic. “We’ve


Bringing a botanical balm Margaret de Heinrich, co-founder of Hungarian skincare brand Omorovicza, discusses the treatment offering at South Lodge: “We are thrilled to have launched at the beautiful new South Lodge Spa. As well as offering some of our signature Omorovicza face and body treatments, we’ve also developed an exclusive treatment for South Lodge: the Margaret de Heinrich Omorovicza Botanical Treatment. “We wanted to create something special and bespoke for the spa that was inspired by South Lodge’s botanical ambience, so we thought an indulgent face and back treatment was perfect as it’s designed to brighten and illuminate the complexion. “The facial part of the treatment uses a range of botanicals found in Omorovicza’s products, including sage, camomile, calendula, edelweiss and jojoba, all of which are known for their anti-ageing properties. “This is combined with our signature Hungarian Facial Massage to lift and firm the facial muscles. “The treatment also includes a back exfoliation and a massage with warm rose quartz stones to aid in relaxation and wellbeing. The complete face and back treatment will leave guest feeling revived, relaxed and radiant.”


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Spa The Spa at South Lodge, UK Right from top: The spa’s 200sqm gym offers equipment from WaterRower, WoodWay and Origin Fitness; the spa’s extensive thermal experiences have been designed to ‘bring the outside in’ combining end-grain timbers with marble

taken the lessons learned at sister property Pennyhill Park Spa and incorporated those,” she explains. “So far, we’ve found our opening membership base at South Lodge is quite young, although our members range from their 30s up to their 80s. “We believe our popularity with younger people is due in part to the depth of health and fitness experiences we offer. We also have a simplified membership model with just two types; members can choose either five-day or seven-day access options. “We have deliberately offered this very simple membership model as a result of looking at the lessons learned at Pennyhill Park Spa, where there were many different categories that grew over the years. We have done our best to make our spa operation as smooth as possible from the point of view of both ourselves and our guests.” Looking to the future Post-launch, Young’s main operational focus will now be on further underlining the spa’s high quality of service. “We haven’t simply added a spa to the hotel,” she insists. “The spa is very different to the hotel. The rest of the Exclusive portfolio is more formal, but South Lodge excels at providing informal, but impeccable, service. We like to call it ‘luxury on your own terms’. One aspect of this is that we call our spa members by their first names as, ultimately, we want both our guests and members to feel supremely comfortable.” “At Exclusive, our focus is always on the people behind the service,” Young continues. “It’s very easy for wealthy people to buy anything they want, but what they can’t buy is time and space for themselves – our USP is that we offer these intangible elements on the guest’s own terms.” According to both Pecorelli and Young, next on the development wish list for the spa will be the creation of a meditation platform over the water in the spa garden. Looking further, into 2020 and beyond, the team also has plans to build a series of spa lodges in the hotel grounds surrounding the lake. As Pecorelli concludes: “Above all, we want to continue to deliver a truly unique customer experience with The Spa at South Lodge. We believe we’ve opened up a new section of the market with the quality of our spa, truly differentiating us from all the competition; this will run to the heart of what we do both now and in the future.” The Spa at South Lodge, UK +44 (0)1403 891711 | www.exclusive.co.uk/south-lodge Owner: Exclusive Hotels and Venues Managing director: Danny Pecorelli Spa operations manager: Sara Young Spa project manager: Elspeth Reeves Size: 4,087sqm Design: John Chapman, Felce & Guy architecture and Sparcstudio Treatment rooms: 14 (13 single, 1 double) plus a mud room, a two-chair Barbering by Grizzly’s and the Ridgeview Beauty Bar with four manicure and two pedicure stations Product partners: Omorovicza, Natural Spa Factory (creators of The Spa brand), Jessica, Mii Makeup and Mii Brows Other suppliers: Ellisons, Garten Art; Technogym, WaterRower, Paul Mitchell, TyloHelo, WoodWay, Origin Fitness, 4 Senses Loungers



Business Ellisons promotion

Partnering for success We spoke to Ellisons commercial director Matthew Champney to find out how its Spa Partner team is helping to strategically support spas in achieving greater commercial success


aunched five years ago, Ellisons Spa Partner team was created to deliver a complete and comprehensive service for its spa clients. Building on decades of hair and beauty industry experience, the decision was taken to extend the brand’s reach into the UK spa sector by supplying premium furniture, professional treatments and innovative equipment to support a range of luxury spa redevelopments as well as new-build projects. Based in Warwickshire, Ellisons Spa Partner portfolio now includes UK spas such as Rudding Park Spa in Harrogate (pictured above left and far right), Darwin Escapes’ Norfolk Woods Resort and Spa in King’s Lynn (second right), The Spa at South Lodge, Horsham (third right) and Center Parcs’ Aqua Sana spas. According to Aqua Sana group spa manager Kay Pennington, there is great commercial appeal to the partnership. “Working with Ellisons brands creates newness, variety and revenue-driving opportunities for our spa menu,” she says. “The technical team are very


professional and deliver a high standard of training and ongoing support.” We spoke to commercial director Matthew Champney to find out more about the services and expertise the Spa Partner team offers and asked him to reveal what’s next for Ellisons.

Tell us more about your spa expertise. We have 90 years of hair and beauty industry experience and in recent years have become established as a leading supplier of furniture, equipment, consumables and treatments. Our global Spa Partner team is made up of highly qualified beauty therapists, enabling us to offer specialist

“Our dedication to delivering truly unique spa development projects has helped us build a reputation focused on partnering for success.” Matthew Champney Commercial director

insight into trends, treatments, innovative products and therapist wellbeing. The team has assisted in the successful delivery of projects in the UK and around the world; from planning, design and recommending customised equipment through to meeting demanding delivery and installation deadlines.

How do you approach your partnerships? Our services are inspired by Ellisons’ core values, which focus on being innovative, supportive and professional in everything we do. This applies to how we work with each other as well as how we interface with our customers. It helps that we can draw on the experience we’ve gained from working with many of Europe’s leading spa operators, as well as leveraging both our in-house and suppliers’ expertise. Our heritage and position in the beauty supply chain is reflected in the partnerships we have with major spa suppliers across the world, such as Living Earth Crafts, Gharieni, Taji and Alexander Rose,


Business Ellisons promotion

as well as up-and-coming businesses providing treatments and tools such as Wavestone, Déssee Pro LED Mask, Thai Compress Massage and Bamboo Massage.

Tell us some of your favourite projects? We have a diverse portfolio of recently completed bespoke projects. These include creating the packaging concept and developing the formulations for the successful Bannatyne skin care range; developing a unique pedicure solution with input from REM at Rudding Park Spa, and successfully delivering a brief for a low-height couch specification for Aqua Sana. Being challenged on the level of support we can provide makes every spa project unique and satisfying. Taking a brief for a seemingly little-noticed piece of equipment and transforming it in to something that meets everyone’s aspiration is immensely rewarding. We embrace every opportunity to learn, stretch our capabilities and build on our existing knowledge base.

How do you support spas? Our UK and international team of spa development managers support spa operators and their individual sites through regular contact. They offer account management, product insight and, where required,


multi-site training for the range of individual bespoke treatments Ellisons is able to offer to individualise clients’ treatment menus. Our New Product Development team gains inspiration for products and treatments from more than 400 suppliers across the world. This translates into success thanks to our ability to commercialise these ideas into treatments that offer the spa guest a new experience while meeting the expectations of the operator.

What elevates Ellisons Spa Partner team from its competitors? Five years after the launch of our dedicated Spa Partner team, Ellisons spa development managers work tirelessly to offer a service that goes far beyond the typical ‘account manager’ experience. Our proactive, 360° business development ethos has contributed to the growth of leading UK spas. Our dedication to delivering truly unique spa development projects has helped us build a reputation focused on partnering for success. A good example would be our insistence on a pre-delivery audit, whereby we conduct an on-site assessment with the spa operator to ensure any obstacles to performing the installation are recognised in advance and addressed before we deliver. www.ellisons.co.uk

The Ellisons Spa Partner team Chelsea Foyle Spa and brand sales manager A talented therapist, Chelsea uses her industry expertise to provide great results for spas, liaising directly with spa managers, architects and designers to deliver quality refits. Louise Brough National accounts and spa operations manager Louise manages all operational aspects of spa projects and provides ongoing account management to ensure spas are informed of the latest industry trends. Louise Armstrong National training manager Coordinating and delivering training solutions for Ellisons brands and treatments, experienced therapist Louise educates spas to maximise their profitability.


Spas European Ayurveda Resort Sonnhof, Austria



Spas European Ayurveda Resort Sonnhof, Austria

Time to shine With spa retreats offering an increasingly popular way to attract guests, we visit Austria’s European Ayurveda Resort Sonnhof to experience an energy healing programme with shaman Gabrielle Scharnitzky R E P OR T BY DAV I D FAG A N


hen Brigitte and Johann Mauracher purchased a traditional guest house on the higher plateau of Austria’s Thiersee Valley in 1987, they could not have pictured the ways in which their family home would blossom over the next 30 years. What was described by their daughter, Lisa, now resort manager and development director, as a ‘typically Tyrolean’ hotel serving “a lot of meat and a lot of schnapps” has grown into a holistic resort that is renowned as a pioneer of its own trademarked brand of European Ayurveda. The move towards adopting the ancient Indian system of medicine stemmed from Brigitte’s interest in medicinal herbs, which began during her childhood in a nature-loving family. But it wasn’t until 2005, when a friend introduced her to the concept of Ayurveda, that the lightbulb moment finally happened. “She had never heard of it at the time,” says Lisa, “but she started to do workshops and take courses, learning more about yoga, healing and spirituality. By 2006 the vision was complete. We had rebuilt the hotel and added 15 new rooms as well as the swimming pool, yoga room and the saunas and therapy rooms. Then we reopened as an Ayurvedic resort.” The shift in focus was dramatic and had immediate consequences on the family business. “Of course, all our old clients were gone as the new mentality and philosophy was completely different,” recalls Mauracher. “It was difficult because we started again from zero, but after the initial hard work you make your own luck. The vision was good enough that we were able to progress things well.” Clockwise from far top left: Yoga at sunrise in the Garden of the Five Elements; a gentle water feature at the centre of the hydrothermal suite; the traditional exterior of European Ayurveda Resort Sonnhof; a sublime Shirodhara treatment


Since Brigitte Mauracher passed away her two daughters, Lisa and Christina, have remained committed to her vision alongside their father Johann. The hotel’s recently launched tagline, which encourages guests to ‘Shine on!’ exemplifies their spirit and in 2012 a further f2m investment saw the creation of a new restaurant, lounge and reception areas, as well as an underground car park and the hotel’s restful Garden of the Five Senses. From the outside, in Still displaying many of the external characteristics of its former incarnation as a ‘typically Tyrolean’ hotel, European Ayurveda Resort Sonnhof draws guests in past the soothing sounds of a rugged water feature and through double doors whose handles are emblazoned with sun symbols. Past a boutique retail area, which offers everything from yoga clothing to oils, scents and Ayurvedic herbs, is a large rustic, wooden reception desk, set in a warm and homely space with rugs on the floor and the twinkling of lights. Here guests are welcomed by the friendly staff before being shown to their rooms on the floors above. Refurbished earlier this year at a cost of f600,000 (£529,000), the resort’s 30 guest rooms and suites continue the prevalent colour scheme with lush, iridescent green fabrics and luxurious purple tones offset against a neutral, earthy palette. Natural materials are to the fore throughout and, in a deliberate move

“We have three pillars – diagnosis and treatments; ayurvedic nutrition; and yoga, mind detox and meditation. Every part is really important to achieving the goals our guests deserve.” Lisa Mauracher Resort manager


Spas European Ayurveda Resort Sonnhof, Austria

to encourage guests to ‘log off’ during their stay, WiFi is not available in the sleeping areas. However, guests can still check emails and keep in touch with friends and family as it is offered in the relaxed Spirit Lounge, where they can also sample Ayurvedic teas. Elsewhere in the main building are the Annapurna buffet, where fresh local ingredients are laid out for breakfast, and Buddha’s Place restaurant, which connects to the Indra Garden conservatory. Through corridors decorated with evocative golden designs and a shrine to the god Ganesh, complete with burning incense sticks, guests enjoy a journey for the senses before reaching the resort’s Ayurveda centre. Here are two medical rooms, a beauty studio and 15 treatment rooms that use Ayurvedic oils from Midgards Kalari as well as products from Pharmos Natur, Thalgo, Alpienne, Pañpuri, Lakshmi, Doskar, Ortho Therapia and Amla Natur. In addition, the two-storey centre offers a selection of hydrothermal experiences that are specifically designed to complement the range of treatments on offer. The perfectly formed spa area was designed by the Maurachers with help from architect Peter Urban and his wife Brigitte, and subtle elements, such as curved walls with reflective flecks, make the most of the compact spaces. Both the panoramic indoor pool and the circular yoga suite benefit from stunning views over to the Kaiser mountain range in the distance, while the latter’s ceiling is characterised by thousands of small holes of different sizes that create an interstellar effect for yogis as they turn their gaze upwards. Among the Ayurveda-oriented KLAFS heat experiences are a detoxifying steam bath, a herbal clay sauna and a gemstone therapy room, as well as a ‘sun’ honey bio-sauna and a ‘moon’ meditation sauna. To complement these are four infrared heat cabins by Physiotherm and an energy fountain, as well as the


Clockwise from top left: The atmospheric ‘moon’ meditation sauna; refreshment and relaxation within the curved walls of the indoor pool; a full body Jambira Pinda Veda massage; the floral main entrance to Sonnhof

‘Shakti’ fitness room with equipment by Nautilus. Completing the offering is a Stimularium cell regeneration lounger, a ‘Vishuddha’ purifying bath, the ‘Om’ meditation room and the ‘Swasthya’ peace room. Guests are further invited to take refreshment from three types of the hotel’s own-brand European Ayurveda tea that are freely available at the heart of the spa area. Viewed from the yoga suite and pool area, the resort’s Garden of the Five Elements further focuses on spirtual awareness and was designed according to principles of ancient Vastu Shasta teachings. This tranquil outdoor area aims to facilitate the flow of guests’ energy through its rose garden, which represents unconditional love; statues of Ganesh and Buddha; and a Shakti fire place that is said to symbolise the female aspects of creation while also providing a copper bowl that can be lit to enhance outdoor yoga experiences. In 2016 the Mauracher family took ownership of a nearby farm, Lindhof, which now supplies much of the fresh, organic vegetables, herbs, spices and grain used in the resort’s cuisine


Spas European Ayurveda Resort Sonnhof, Austria

Shamanic energy healing at Sonnhof Shaman Gabrielle Scharnitzky (below right) on how energy healing complements the work of the Mauracher family’s European Ayurveda concept at Sonnhof “The Ayurvedic medicine and therapies Sonnhof offers help to release toxins and balance the body so the individual’s self-healing properties are activated and restored. “No matter if dealing with an illness or just trying to get back to balance, the client does deep inner work while attending a kur, and this is where my work as a shaman beautifully intertwines with the Ayurvedic approach. “Everything is brought to the surface so it is much easier to look at it. It has been swept from the bed of the ocean and onto the shore and it’s almost like I am filtering it. “Everything in the shamanic tradition is about balancing the feminine and masculine energies by detoxing the soul, brain, body and heart from old, negative and traumatic information. “Teaching the client how to connect with the energies of the Earth and with the heavens. This divine connection to ‘spirit energy’ helps the cells to get a boost that heals, rejuvenates and raises their frequency. “It is like reclaiming the youthful innocence of the body, mind and soul and then returning to the feeling of unity, joy and balance so the clients are prepared to step into the highest version of who they really are. “The biggest goal of the shaman is to remind people of that balance of the female and the masculine, because when that is in balance we know what to do. It becomes crystal clear. “All we need in this lifetime is structure, but not one based on man-made laws as those are in themselves convoluted and based in polarity. The divine law, however, is non-dual. It doesn’t have good or bad. For thousands of years it was very clear ‘this is good, this is bad’ but nowadays we don’t know anymore. For example, it can be very good to have a cruise on


a big ship but it is not good for the ocean and the life in it. “For centuries we have been trained to obey man-made laws and deny our true perceptions. We have learned to live in a kind of tilted frame of mind. Learning how to use the Seneca medicine wheel helps clients to listen, understand and act upon the soul’s desire to return to centre. It is an inner compass for life.”

“I have worked with Gabrielle and it is an extremely good experience – it goes really deep. It very much complements our Ayurvedic treatments and it means guests can do something for the body, and also for their mind and their soul.” Lisa Mauracher Resort manager (above left)


Spas European Ayurveda Resort Sonnhof, Austria

and treatments. Even the honey that is part of each day’s breakfast buffet originates from this smallholding just a few minutes drive away. In addition, during the summer season, the grounds surrounding the farm are an ideal location in which to immerse guests in outdoor ‘forest bathing’ pursuits, allowing them to soak up the natural beauty of the landscape. What is European Ayurveda? When Brigitte Mauracher decided to make a home for Ayurvedic practices in her native Austria, she soon realised that the best way to provide an authentic experiece for guests was not to simply import, wholesale, the concepts and constituents of the Indian modality, but rather to adapt its principles to the resort’s physical environment. So was born the concept of European Ayurveda, which the family trademarked in 2015. “For us it was really important to establish this concept as we are European and therefore different in many ways to Indian people,” explains Lisa Mauracher. “So we researched what was needed to specifically complement the European way of living. We have three pillars – diagnosis and treatments; ayurvedic nutrition; and yoga, mind detox and meditation. Every part is really important to achieving the goals our guests deserve.” Mauracher says around 80% of Below from top: Gravity-led loungers in the relaxation room; time for reflection in the spa garden with views of the Kaiser mountains

the resort’s guests come to take its panchakarma cleansing programme, which usually lasts between 7-10 days, but can be extended up to three weeks in duration. This experience begins with a consultation with the resort’s principal physician, Dr. Gaurav Sharma, who uses a traditional Ayurvedic pulse diagnosis to determine the balance of the guest’s doshas, or body types, ranging from slender, quick-thinking Vata types, to agile, assertive Pittas and composed, gentle Kaphas. Along with dietary, sleep and lifestyle information, this helps determine the personalised detox, excercise and relaxation regime that will be followed during their stay. “We have three medical specialists in-house,” says Mauracher. “Dr. Sharma; Ayurvedic naturopath Rajat Vashisht; and Dr. Alaettin Sinop, who performs acupuncture. This core team carries out research and trains therapists in massage techniques, as they have the post-diagnostic knowledge and know best what is important for our guests.” This knowledge is passed on to staff through Sonnhof’s video-based Aurveda Academy, and the result is a team that is dedicated to delivering the best in health-giving therapies. “For the treatments, we looked at what clients were seeking help with – what are the specific problems of European guests? – and then we tailored them accordingly,” continues Mauracher. “We changed our full body massage into the European Ayurveda style to better address, for example, the nervous system. A lot of people can’t sleep, so we have added some pressure points to aid deeper rest.”

The making of European Ayurveda Dr. Gaurav Sharma (below) discusses the adaptation of ancient Indian healing practices into modern-day Austria “The root of Ayurveda is in India, but we are in Europe, so we had to look at the conditions here that would work with Ayurvedic concepts. “In India there are six seasons and six tastes - the monsoon and before winter periods are the extra seasons - that is why Ayurveda says that after two months you have to change tastes. Nature tells us the same - there are bitter salads in winter and green salads with less taste in summer. However, we have four seasons here, so we respect nature in working with the herbs, oils and vegetables it provides at different times of the year. “The first point in Ayurveda is that food should be regional and seasonal, so whereas in India I would take the fruits, grains, everything from there, in Europe we have different crops, but there are always compensations and replacements. For example, radish and ginger - both are sharp; chilli can be red or green; and pepper black or white. So we combined the whole concept. “This extends to the oil used for massages; we use herbs that are a bio-available resource direct from the mountains here. These things are familiar to Europeans and they work better in this context. “The other point is that we take therapists from Europe and train them in Ayurveda. They already have a full knowledge of the muscles, but in Ayurveda we don’t folllow the muscles, it is more about the flow. However, if the therapist also has this knowledge then they can focus deeper on any specific problems the client may have.”



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Spas European Ayurveda Resort Sonnhof, Austria

Above from left: A guest enjoys one of the resort’s own-brand herbal teas; the spa’s atmospheric Pitta herb clay sauna

Among the protocols offered are full-body Ayurvedic massages, abdominal massage and Shirodhara, in which warm oil is gently poured onto the forehead to relax the mind, making it also an effective remedy for the sleep issues Mauracher alludes to. “Likewise, with our yoga, we chose another style that is good for everybody,” she explains. “We have some people who do it for the first time during their stay, but also we have yoga teachers who visit and they can still take part in the classes. It’s really important to address everything at the same time – the body, soul and mind – and we must be able to fulfill these needs for every guest who stays with us.” Enter the shaman Sonnhof’s drive to provide guests with a holistic approach to health and wellbeing has led to the staging of a retreat in collaboration with shamanic energy healer Gabrielle Scharnitzky. Also a well known actress, soon to be seen in a TV spin-off of the Jason Bourne series of movies, Scharnitzky’s transformational approach to wellbeing is based on the ‘Pathway of Peace’ of the Seneca Nation, taught to her in the

“My work as a shaman is to release energies that are blocking the natural balance and, therefore, the divine or highest self in each person.” Gabrielle Scharnitzky Shamanic healer


1990s at the Cattaraugus Reservation near Niagara Falls by the Chief Grandmother Twylah Hurd Nitsch, who adopted Scharnitzky into the tribe. “I believe that the conflicts we have on our planet are due to the imbalance between the masculine and the feminine,” she explains. “When women, as well as men, have truly accepted that our planet is governed by the divine feminine principle, they understand that by hurting Mother Earth we are also hurting ourselves. Becoming the master of your life entails the integration of the highest energies of the divine feminine, of Mother Earth, in balance with the highest energies of the divine masculine, or Father Sky. “My work as a shaman is to release energies that are blocking this natural balance and, therefore, the divine or highest self in each person. With a daily routine of cleansing the body from low energies, a healing process can take place on every level – from the sub-atomical to the physical, emotions, relationships, finance, careers and business.” Scharnitzky uses the traditional medicine wheel of the Senecas to take people on a journey along their spiritual and earthly paths. Along the way they are encouraged to find a single stone that will represent the ‘best’ version of themselves after their learning. A further 12 stones are positioned at compass points around the wheel to represent fears and insecurities; generational and past-life contracts and burdens; external pressures and self-limiting beliefs; and, ultimately, the transformations each person wants to achieve. “It is about gaining an inner balance between the physical and spiritual that stays strong even in stressful situations in which we usually react from our fight-or-flight response,” she explains. “Our bodies are bombarded with so much information that we operate constantly with an excess of adrenalin, which is bad for us. If you don’t know how to release stress it gets stored in your body and energy field. “I apply the medicine wheel and wisdom of the Seneca







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Spas European Ayurveda Resort Sonnhof, Austria

Right from top: Natural materials are at the fore of the interiors throughout; the resort’s shamanic healing retreat aims to complement its focus on meditation and movement; eastern design influences at the entrance to the indoor pool

Nation to open the client to non-physical realities. From there I help and teach a daily practice to release blockages in the energy field. These energetic clusters are also the gateway to lost particles of the soul that is caught in old traumas, belief systems, genetic contracts and ties with other lifetimes. “I can see the soul holographically and identify in which lifetime it is caught. By getting into a very real dialogue with it I am helping to release the source of the trauma. During this process the client learns how to open up to the impulses of the soul, which knows what is best for us, both in daily life and in the long run. By being in dialogue with your soul you are becoming a resilient master of your own life.” Lisa Mauracher believes this view of nature, spirituality and wellbeing is perfectly complementary to the Sonnhof philosophy of European Ayurveda. “This is the first time we have had a visiting practitioner and also the first time we have staged a shamanic healing retreat,” she reveals. “I have worked with Gabrielle and it is an extremely good experience – it goes really deep. Also, shamanic healing very much complements our Ayurvedic treatments – it means guests can do something for the body, and also for their mind and their soul, so they work very well together.” As well as being open to the possibility of collaborating on further retreats with visiting practitioners, the Mauracher family are also now starting to consider how to further promote their exclusive European Ayurveda concept beyond the confines of Sonnhof itself. “We are thinking about expanding our concept to other places, maybe our own property or maybe as some kind of franchise or partnership, but this is in the very early stages of planning,” says Lisa. “This could be in Austria or a German speaking country, or maybe even in the UK.” Scharnitzky’s shamanic emphasis on feminine creation is reflected in much of the symbolism displayed around Sonnhof and its grounds, as well as in the methodologies of European Ayurveda itself. Ultimately it also flows back to the very seed from which the business first grew. From Brigitte Mauracher’s stated desire to ‘work with the home-grown treasures that nature has given us’, her daughters and husband have developed a pioneering resort whose philosophy continues to strive to provide a place in which guests can ‘Shine on!’ EUROPEAN AYURVEDA RESORT SONNHOF, AUSTRIA +43 5376 5502 | www.sonnhof-ayurveda.at Owner: The Mauracher family Architect: Peter Urban Designer: Brigitte Urban Spa consultant: Claudia Reichenberger, Marketing Deluxe Shamanic healer: Gabrielle Scharnitzky www.heal-your-soul.com Spa team: 25 Treatment rooms: 15 Product partners: Pharmos Natur, Thalgo, Alpienne, Pañpuri, Lakshmi, Midgards Kalari Ayurvedic oils, Doskar, Ortho Therapia, Amla Natur, European Ayurveda brand tea and spices Spa design and supply: KLAFS My Sauna and Spa, Nautilus gym equipment, Physiotherm, Roth Sauna, Stimularium



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Science of the senses Germaine de Capuccini is a global spa business driven by science and technology. Carole Jones, managing director of distributor Totally UK, explains why the brand is a great spa partner I NT E RV I E W BY M A R K S M I T H


ermaine de Capuccini has a long history of innovation in the professional skincare sector. Its founder, Carmen Vidal, was a committed aesthetician with an extraordinary entrepreneurial spirit who began to manufacture her traditional formulas in a small laboratory in 1964. In 1975, the company started to export its range overseas, and today the brand can be found in over 90 countries as well as some of the most exclusive spas, where it provides bespoke treatment journeys, targeted facials and spa rituals from around the world. Carole Jones, managing director of Germaine de Capuccini’s UK distributor, Totally UK, highlights its importance in the spa market.

What makes Germaine de Capuccini a great spa partner? With over 70 spa rituals, the brand can provide signature treatments and a unique menu that can encompass all of the experiences a spa has to offer. Germaine de Capuccini offers a range of wellness therapies, including those suitable for people undergoing oncological treatments, which have been devised by Totally UK and require three days of training for the specific application and massage techniques.

What is unique about its products? I love the fact that all Germaine de Capuccini’s research, development and manufacturing is carried out under one roof at its headquarters in Alcoy, Spain. The level of research and quality control measures are second to none and its laboratories create many exclusive and award-winning complexes and ingredients.

What support do spas receive from you? Totally UK offers a full design and print service for spa treatment menus, and these can also be provided as a hard-backed book for hotel rooms or VIP guest amenity bags for suites. Our team of designers offer a very creative approach with great imagery. Around the world, Germaine de Capuccini’s


tracked and the rewards earned can be spent on products. The app also contains a host of technical product and treatment information, data sheets and in-depth ingredient information.

What is the brand’s latest launch? It recently launched a range of certified dermocosmetic products called ‘B-Calm’, treating ultra-sensitive and reactive skin. Free from alcohol, mineral oils, essential oils, silicones and fragrance, the products were developed in the laboratories of Germaine de Capuccini and clinically tested with the Faculty of Medicine, (Dept. of Pharmacology) at the University of Valencia in Spain.

How has the facial market changed?

“As technology and ingredients have evolved we are now able to target specific ageing concerns, such as pollution and blue light damage.” Carole Jones Managing director, Totally UK

individual country distributors also provide a high level of support, with Greece and the Baltics providing shining examples of this.

What training do you provide? Training is crucial and is provided to therapists as well as reception and reservations teams. It’s important that when any booking is taken all staff have the knowledge to recommend treatments as well as the skills to help them upsell where it may be appropriate. We also offer a unique app, which therapists can log in to and record their retail sales. Every therapist is given an agreed target each month, so sales performance is

Gone are the days when you had to choose between results and experience, now our clients can have both in treatments that deliver very real visual results but that are also steeped in the most beautiful protocols and rituals. As technology and ingredients have evolved we are now able to target specific ageing concerns, such as pollution and blue light damage.

How are spa operators benefitting from your approach to skincare? Spas have a far greater retail percentage to treatment when offering results-driven facials. For example, our spa at Loch Lomond, Scotland has had retail returns of 50-90% against treatment revenue. The spa at the Landmark Hotel in London has found that offering ‘add-on’ treatments has increased therapist utilisation by 24% compared to the previous year. Add-on treatments provide reservations staff with excellent opportunities to boost services, for example, from a Glycolic Facial Peel to a facial; a Lifting Neck and Chin treatment to a facial; or from an exfoliation to a massage or a wrap. It’s all possible with the right approach, which comes from excellent training. www.gdcspa.co.uk


Business Germaine de Capuccini promotion

Germaine de Capuccini’s recently launched B-Calm range (top right) joins a portfolio of products that are developed at its Spanish headquarters. The brand is present in spas spread across 90 countries, including Nirvana Spa, Hampshire, UK (bottom left)



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As well as protecting the skin from sun damage, Caudalie’s new suncare line has been formulated to respect the delicate balance of marine life Offering a high-tech solution to a growing environmental problem, Caudalie has adopted an eco-friendly approach to its latest launch. Recognising that 14,000 tonnes of sun cream are discharged onto coral reefs each year, many containing chemicals, the brand has devoted years of research to finding a solution that balances the desire for sun protection with the need to safeguard Mathilde Thomas the marine environment. The result is a five-piece collection of skin and ocean friendly products offering maximum protection while at the same time minimising harm to coral reefs. “For my new suncare range, I didn’t want to compromise between protecting the skin and protecting nature,” says the brand’s founder, Mathilde Thomas. “For many years, we have been working on skincare formulas that give the senses an experience and are also eco-friendly.” For the new range, Caudalie has eliminated chemical filters suspected of being endocrine disruptors, such as octinoxate, octocrylene and nanoparticle filters, as well as filters known to be toxic to the marine eco-system, including oxybenzone and octinoxate, which kill thousands of corals every year. The line is formulated with just four water-resistant non-hydrosoluble filters, which are also highly biodegradable. The range also contains two of Caudalie’s exclusive vine ingredients, organic grape water and grapeseed oil, as well as a new complex combining polyphenols, spruce and vitamin E, which works to boost the skin’s defences and protect against free-radical damage. The products, which are delicately scented with a summery blend of frangipani flowers, include Anti-wrinkle Face Suncare SPF 30 and SPF 50, offering silicone-free, alcohol-free and non-comedogenic sun protection that is suitable for sensitive skin. Suncare oil SPF 30, formulated without alcohol and silicones, blends nourishing grapeseed oil with sesame and sunflower oil, and is rich in vitamin E to provide a long-lasting, radiant tan. Finally, Milky Sun Spray SPF 30 and SPF 50 offer complete protection for the face and body. This formula is alcohol-free, silicone-free and non-comedogenic making it suitable for sensitive skin. www.caudalie.com



Menu New products & treatments

I do, I do, I do CND has launched four brand-new bridal nail colours with a shade to suit every woman. Available in both Shellac and Vinylux systems, the capsule collection comprises an elegant set of neutral, milky and semi-sheer tones. The ‘Yes, I Do’ collection takes inspiration from wedding symbols such as the blushing bride’s bouquet and her elegant veil. CND predicts white nails will be a key trend for brides this season and has created the classic, simple nail colour, White Wedding. For a subtle hint of colour, Bouquet and Veiled deliver peach and pinkish nearly nude tones to match contemporary wedding styles. For fashion-forward depth, Forever Yours is a slightly deeper pink hue, perfect for anyone’s big day. www.sweetsquared.com

Everything’s coming up roses Super restorative and replenishing, Rose Radiance Cream from Clarins provides an instant glow while lifting and rejuvenating skin. The new radiance-boosting cream gently exfoliates using hibiscus flowers to encourage the removal of dead skin cells, boost radiance, encourage skin renewal and maintain a taut skin complexion. Infused into the formula are four different pearls to improve luminosity and radiance, while a derivative of vitamin C helps to reduce the appearance of dark spots, smoothing the surface of the skin for a more even tone. Organic harungana extract is present to boost the fibroblast and increase the synthesis of collagen fibres, while an anti-ageing tetrapeptide replenishes and plumps the skin. www.clarins.com

Treatment focus Natura Bissé launches Icons facial to mark its 40th anniversary To celebrate 40 years of spa expertise, Natura Bissé has introduced a new facial treatment that incorporates some of the brand’s most iconic spa products. Icons by Natura Bissé is an extended 90-minute version of the 3D Collagen facial that includes simple but effective back massage manoeuvres featuring its Spa Massage Cream. The experience begins with an inhalation ritual using Aroma Nectar Detox, then proceeds into the massage movements followed by an intense and effective facial. Cleansed and toned, the skin is exfoliated with a Glyco 3 Peel before facial contouring techniques and 3D Collagen Essential Shock Intense Concentrate are applied to the skin. This is followed by an Essential Shock Intense Cream and Mask, as well as hand and arm massages, before the ritual concludes with toner, hydration with an appropriate cream, and SPF protection. www.naturabisse.com



Menu New products & treatments

Travel-ready skincare

Summer fun

Elemental Herbology has launched a deluxe selection of travel-sized skin and bodycare favourites, available in three limited edition canvas bag prints. Suitable for carrying in hand luggage, the set contains Nutrition Infusion Sheet Mask to boost the skin’s defences with botanical ingredients, and the skin-brightening Bio-Cellular Super Facial Cleanser, which is rich in Omega 3, 6 and 9. Cell Plumping Facial Moisturiser nourishes and hydrates dry skin; Grapefruit & Mandarin Body Wash offers a zesty shower experience with added cucumber juice and Kakadu plum; and Mandarin & Geranium Body Cream transforms dry skin with its uplifting botanical blend. www.elementalherbology.com

Five new products in Germaine de Capuccini’s suncare collection aim to care for and protect the skin. Blue Active Hydra-Refreshing Tan Activating Mist, enriched with Jeju volcanic water, works to intensify the tan while refreshing and hydrating. Blue Protective Oil & Water Bi-Phase Moisturising Sun Lotion SPF30 combines oil and water to protect the skin against UVB and UV rays. Moisturising Sun Milk, SPF50 and SPF15, are melting sun milks that protect against sun damage. Activating Bronzing Oil SPF20 is a tan-activating ultra-light silky oil that nourishes and hydrates, featuring ‘Melaninboost’ together with apricot and carrot oils that work to intensify the tan. www.gdcspa.co.uk

Elemis boosts Pro-Collagen range Elemis has introduced two new products to its best-selling Pro-Collagen range. Pro-Collagen Insta-Smooth Primer is an ultra-firming and refining primer made with Elemis’ unique Cryo-Firming Complex to provide a luxurious cooling texture and blast of hydration. Natural marine extracts create an immediate, long-lasting, smoothing and tightening effect that leaves the complexion looking smooth and flawless. Secondly, Pro-Collagen Rose Hydro Mist blends organic English rose hydrolat and padina pavonica with omega-rich microalgae to deliver fast-acting results. This multi-tasking serum/mist delivers instant moisture and long-term hydration, leaving skin feeling plump and visibly smooth while setting and refreshing makeup on the go. www.elemis.com

Body reawakening: Decleor launches Aroma Blend Beauty booster

Up, up and away Voya has launched two travel sets designed for people with dehydrated and sensitive skin, offering support for those with blemishes and outbreaks. Each starter set contains a refreshing Ritzy Spritz toner spray, a soothing Cleanse and Mend milk and two targeted moisturisers and serums. For dry or dehydrated skin the Dry Skin Facial Skincare Set contains Pearlesque and My Little Hero, and for sensitive-to-normal skin, the Sensitive Skin Facial Skincare Set features Me Time and Palmarosa Balm. The organic products include hand-harvested seaweed picked by Voya’s small, harvesting team on Ireland’s Wild Atlantic Way. www.voya.ie


Designed to exfoliate and smooth thick, keratinised skin, Biologique Recherche’s professional-only Peeling aux Acides de Fruits features an acidic pH formula combining fruit and flower acids. Rich in AHA and BHA, these natural origin active acids work together to smooth uneven areas on the skin, targeting wrinkles, fine lines and superficial marks such as acne scars. Once the dead skin cells are removed, the epidermis is regenerated, excess sebum is reduced and the complexion is left radiant and bright. Working to improve the overall health of the skin, the new booster also serves to reduce pigmentation marks and tighten dilated pores. www.biologiquerecherche.com


Menu New products & treatments

Total relief

Brand spotlight

Dermalogica has launched Redness Relief Essence into its Ultra Calming line to treat sensitivity-induced redness without risking further skin irritation. Lightweight like a toner, but concentrated like a serum, the essence instantly reduces redness and minimises sensitivity by strengthening the skin’s lipid barrier. The formula includes aloe vera juice to hydrate and alleviate irritation from dryness; the anti-inflammatory properties of liquorice root; and propanediol and piperonyl glucoside to help reduce facial flushing. Oat-derived avenanthramides, beta glucan and vitamin E soothe and boost the skin’s natural defences, while sage extract boosts the skin’s protective barrier. www.dermalogica.com

Sea Magik offers sustainable spa and at-home experiences for all skin types Driven by a belief in the power of spa to support the body’s healing processes and promote healthy skin, Sea Magik is a new brand from Finders International. With a health-first philosophy and a long-standing heritage in the professional spa industry, Sea Magik is championing a democratic return to the origins of spa therapy: sanitas per aquam – or health through water. “A belief in the magical power of healing mineral water is in my family DNA,” says the brand’s managing director and founder, Kate Bunyan. “When my father was a child, my grandmother would take Kate Bunyan him to the therapeutic natural salt lakes and caves of Hungary. Bathing in the water or inhaling salt from the mines would have a magical effect on their skin, health and wellbeing”. The Sea Magik range includes a series of experiential mineral-based products that can be used for treatments in the spa environment or at home. The collection also includes the professional-only Sea Magik PRO. The brand takes an environmentally responsible approach to packaging, opting for sustainable and renewable materials, including the use of a bio-plastic derived from sugarcane, a natural by-product of the sugar industry, that is both ecologicallyfriendly and sustainably manufactured. 100% vegan and cruelty-free, the products are suitable for all skin and hair types and include Pink Salt Shampoo, a volumising and exfoliating treatment with Himalayan salt granules, lime, rosemary and cypress essential oils. In addition, a 3-Seaweed Scalp Scrub blends mineral-rich Dead Sea mud, organic seaweeds and coconut oil to soothe the scalp and deeply hydrate hair. The brand’s 21 Mineral Mist includes this number of minerals from the Dead Sea to refresh the skin, while its Turmeric Serenity Salts are a blend of mineral-rich Dead Sea and Epsom salts, infused with therapeutic turmeric and bitter orange and safflower essential oils. www.seamagik.com

Scrubbed to perfection Refreshing and invigorating, Aromatherapy Associates’ Revive Energising Exfoliator is designed to buff away skin cells to reveal fresh, rejuvenated skin. The new scrub features a blend of natural exfoliators including Dead Sea salt and jojoba beads. Dead Sea salt contains minerals including magnesium, oil-balancing calcium, moisture-boosting potassium and tension-easing sodium. The salt combines with natural jojoba beads for a smooth, refining polish. Boosted with cold-pressed oil extracted from green coffee to condition and stimulate the skin, the scrub contains a reviving essential oil blend of nurturing rosemary, and uplifting grapefruit and neroli. www.aromatherapyassociates.com

California dreaming Jessica’s spring/summer California Girl collection takes inspiration from the Golden State with colours that reflect its valleys, oceans and deserts. The selection is a nod to the brand’s own Californian origins as founder Jessica Vartoughian arrived there in the 1960s as a teenager from Romania. She discovered a passion for natural nailcare and at the age of 23 opened the first ever nails-only clinic on Sunset Boulevard, which is now in its 50th year. The California Girl collection includes: Ocean Waves, a turquoise blue crème; Valley Girl, a cupcake pink crème; the cool blue crème of Cool in the Pool; Malibu Barbie, a flamingo pink glitter; Desert Sunset, tropical peach crème; and Popsicle Kisses, a coral pink crème. www.gerrardinternational.com




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Menu New products & treatments

Treatment focus

Body Strategist 3-in-1 Treatment [comfort zone] has launched an intensive triple-action treatment that offers a slimming, draining and toning action in one session. The treatment reactivates and improves skin microcirculation, stimulates lipolysis and remodels, tones and lightens the legs. It begins with a welcome ritual and stimulating massage using Body Strategist Massage Oil to eliminate toxins. The body is then wrapped in a thermogenic mask and booster from the Body Strategist professional line. Once removed this is followed by a draining massage to promote the slimming effect, using Body Strategist Massage Cream with pure caffeine and carnitine to reduce fat accumulations. Legs are subsequently wrapped in a bandage with Body Strategist Oil for stimulation, while a relaxation massage takes place. The treatment is completed with a final application of Body Strategist Gel to protect and strengthen capillary walls. www.comfortzone.it

Summer hydration Thalgo has launched two limited-edition hydrating body products for the summer season. Enriched with hydrating organic aloe vera, Mon Eau Fraîcheur Body Mist also features Maris Aqua laminaria digitata extract and is rich in trace elements and amino acids that help to keep the skin in balance. Gently cleansing the skin, Ma Douche Fraîcheur is a new shower foam that wraps the body in delicate, fresh, aquatic notes. The formula is boosted with brown algae extract, laminaria hyperborea, rich in minerals to maintain a healthy skin function. www.thalgo.co.uk

Treatment focus

Skin-balancing prebiotics Murad has introduced a skin-nourishing prebiotic duo to rebalance the skin microbiome, the bacteria that naturally lives upon it. The products nourish the good bacteria to reinforce and restore the delicate skin balance. Prebiotic 4-in-1 MultiCleanser is a gel-to-oil makeup removing cleanser suitable for all skin types. It contains prebiotic powder and prebiotic hydrating sugars alongside makeup dissolving Hemisqualane and the ‘super cleanser’ cyclic peptide. Joining this is the Prebiotic 3-in-1 MultiMist, a peptide-rich hydration spray boosted with prebiotic hydrating sugars, yeast peptide to lock in moisture, and bipolymer complex to prime and set makeup. www.murad.co.uk


Nimue Skin Technology Smart Resurfacer Nimue Skin Technology claims its new Smart Resurfacer is the strongest of its peels; a professional-only treatment that provides the benefits of a medium strength peel with no side-effects or downtime. The Smart Resurfacer boasts an oil-based, waterless formula that minimises any tingling and discomfort during the treatment. The strength of the treatment can be increased by applying a second layer on the skin and leaving it on for a longer duration. Once the peel is removed with cold water it will be neutralised, leaving the client with a smoother, more radiant glow. The new facial peel is said to leave the skin’s texture more even while reducing pore size and boosting overall radiance. Cell renewal is increased, congestion and breakouts are minimised, hyperpigmentation is reduced, and the treatment works to tackle fine lines and wrinkles. www.sweetsquared.com


Specialists in Thermal Wellbeing Bespoke Spa Consultancy ∙ Design ∙ Build ∙ Maintenance UK ∙ Europe ∙ Middle East Dröm UK Ltd, Dröm House, Abbot Close, Byfleet, Surrey, KT14 7JN, UK Tel: +44 (0)1932 355655 | info@dromuk.com | www.dromuk.com

Menu New products & treatments

Heaven sent Mii has launched a new addition to its best-selling, multi-tasking Celestial Skin Shimmer palette. Coral Haze is a flattering coral hue with golden undertones in perfect keeping with the Pantone ‘Color of the Year’, Living Coral. Adding an energising boost to the complexion, the six shades within the palette can be blended into one and swept across cheeks and temples. They can also be applied individually, layered over eyelids to bring a glow to any look. Coral Haze joins Rose Quartz and Aurora in the Celestial Skin Shimmer collection to ensure a shimmering start to summer. www.gerrardinternational.com

ANDA expands skincare line ANDA has expanded its natural and organic line with the addition of a new cleanser and serum/mask. The Hybrid Cleanser, formulated with jojoba, baobab, sea buckthorn and moringa, is a multi-function gel-oil product that melts into a luxurious milk to replenish hydration as it removes makeup and impurities. The organic oils and gentle surfactants are suitable for sensitive and delicate skin. The brand’s Enzyme Serum-Masque features red raspberry, Tasmanian pepper berry, pomegranate ferment, pink grapefruit and sea kelp. This combination of powerful, yet gentle superfruit enzymes exfoliate and resurfaces skin for visibly improved texture, smoothness and luminosity. www.kerstinflorian.com

Summer essentials Perfectly timed for summer, MoroccanTan has launched its first sample trio, which includes three of the brand’s best-selling products. The pack contains MoroccanAccelerated, designed to deliver a dark, natural and intense finish to any skin tone, and with a wash-off time of just 30 minutes. Promising a deep, dark and exotic tan, MoroccanNights is enhanced with violet bronzers as well as added moisture and firming technology to provide a long-lasting, luxurious tan. Lastly, MoroccanOriginal creates a medium bronze look, delivering a subtle glow for a sun-kissed appearance. Each 125ml bottle offers two full body spray tans, allowing customers to experience the full range of shades. www.sweetsquared.com

Treatment focus

Shared Beauty Secrets Cowrie Lava Shell To celebrate its 10th anniversary, Shared Beauty Secrets has introduced the new Cowrie Lava Shell, a smooth and non-porous shell that will not absorb bacteria, massage oils or dead skin. Their shape, size and thickness make them versatile and a perfect massage enhancement tool that can be used in conjunction with the brand’s unique oil blends for massages and to promote relaxation. Ideally suited to luxury facials, trigger-point massage, manicures and pedicures, the ergonomic properties of the shells can also help professionals avoid injury and extend their careers. www.sharedbeautysecrets.com

In every issue, European Spa showcases the best new product and treatment launches. Contact Mark Smith on +44 (0) 115 950 4748 or email mark.smith@spapublishing.com



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Business Starpool promotion

Style, heat, water and rest We spoke to Starpool’s CEO, Riccardo Turri, about how the Italian brand has evolved over 44 years to deliver a wellness offering based upon technology, innovation and design


ounded in 1975 to import saunas and swimming pools to Italy, by 1990 Starpool had developed an internal design unit and begun to build its own products. Based in the north of the country at Ziano Riccardo Turri di Fiemme, its expertise in spa consultancy, engineering, manufacturing and training have led to the completion of almost 2,000 projects in 55 countries in the last 10 years. We spoke to CEO, Riccardo Turri about how the company’s products and services can benefit spa operators and investors. What do Starpool's products bring to spas? We look at wellness as an experience that revolves around the individual’s expectations and needs, and we create wellness paths based on the concept of ‘heat, water and rest’. For example, our Nuvola Experience adds the benefits of dry floatation to treatments, without direct contact with water. Our Soffio high-tech massage bed offers a water mattress for massages and treatments, and our Battista trolley completes the offer with its heating and cooling compartments, in perfect Kneipp style. These three, carefully considered elements enhance the results of treatments, combining them with the physical and psychological benefits of dry floatation. How do you support spa therapists? With more than 40 years of experience, Starpool offers training on-site and at our headquarters

to help therapists offer guests an even more rewarding, healthy and balanced experience. Our experts illustrate not only wellness culture but management methods to improve the motivation of spa operators, customer interaction and revenue opportunities. How do you incorporate new trends? Over the years, our research and development unit has delivered many patents and numerous registrations of industrial design, which highlight our capacity for innovation. In 2018, Starpool introduced Colour Revolution to the spa as a world premiere; it is

Clockwise from top: Starpool's Nuvola Experience; the brand's Deep Soul Steam and SweetSpa designed by Cristiano Mino

now possible to produce saunas and steam baths in five different colours. What is the most popular piece of spa equipment in your range? SweetSpa is Starpool’s most iconic steam bath. It was named ‘Best of the Best’ by Reddot Design Award in 2011. SweetSpa was designed by Cristiano Mino. It is for use by one or two people and its natural high-performance materials provide a a true spa experience in a total space of less than 3sqm. What will your next launch be? In April 2019, we launched a brand new sauna for the OutdoorCollection (see p89). Studio aledolci&co. designed our NatureSauna to be in synergy with the environment, evolving with it as the time passes and creating a sense of belonging and immersion in the landscape. NatureSauna is an oasis where it is possible to feel and benefit from the regenerating power of natural cycles throughout the year and in every climate. www.starpool.com



Spa Hotel Elbresidenz an der Therme Bad Schandau, Germany



Spa Hotel Elbresidenz an der Therme Bad Schandau, Germany Clockwise from far left: Around 80% of the hotel’s wellness business comes from massage bookings; the riverside setting of Hotel Elbresidenz an der Therme; a guest relaxes during a water-based wellness experience; the Liquid Sound temple at Bad Schandau

Entering a new world of wellness Marion Schneider, CEO of German wellness resort operator Toskanaworld, explains how the acquisition of its first five-star property, Hotel Elbresidenz an der Therme Bad Schandau has boosted its business



n its tranquil setting beside the River Elbe, Hotel Elbresidenz an der Therme is a landmark in the small tourist town of Bad Schandau, Germany. Just 50 minutes from Dresden, its location on the edge of the Saxon Switzerland National Park makes it a popular choice for wellness travellers in the region. The hotel is the most recent acquisition by wellness operator Toskanaworld, whose co-owners and CEOs, Marion Schneider and Klaus Dieter Böhm, have built an impressive portfolio of authentic wellness properties across the country. These include a rehabilitation clinic as well as five hotels, three of which – in Bad Orb, Bad Sulza and Bad Schandau – also offer guests the benefits of natural thermal spas. Each year the thermes welcome around 600,000 spa guests and accommodate around

“Hotel Elbresidenz gave us the opportunity to set the stage for Toskanaworld in a sportive environment as the mountains of Swiss Saxony attract many active tourists. We have entered two new markets – five star and outdoor activities - and feel very confident that this is the right step in Toskanaworld’s hotel development.”

Marion Schneider CEO, Toskanaworld Group


300,000 room nights in their hotels, contributing to a combined annual business turnover of €40m (£34.5m) in 2018. A new dawn Hotel Elbresidenz offers 192 superior and deluxe rooms, 15 suites and a range of conference facilities and meeting rooms, and its impressive riverside location and grand façade is a draw for travellers and celebrities, welcoming the likes of Kate Winslet and Tom Hanks. The hotel first opened in 2007 but was severely damaged by a flood in 2013, after which Toskanaworld was approached by the regional government to help rebuild the operation. It was a natural step for the company as it had already been operating the adjacent natural thermal pool complex, Toskana Therme Bad Schandau, for around 10 years. “We started operation of the Therme in 2004, which helped to boost tourism in the town, especially in the winter,” explains Schneider. “Following the flood damage to the hotel in 2013, the previous hotel owner was unable to continue, and without the hotel the town was empty.” Toskanaworld already owned a four-star hotel at Bad Orb, and was ready to grow further in this direction. “So, we accepted the challenge from the regional government to find a way to take it over,” Schneider recalls. “We soon realised that the State of Saxony was very proud of its five-star hotel. We felt obliged to keep it at that level as it’s the biggest five-star hotel outside a city in the region.”


Spa Hotel Elbresidenz an der Therme Bad Schandau, Germany

Following extensive negotiations Toskanaworld eventually acquired the property and undertook renovation work to install flood defenses, moving central operations to higher floors and using water-resistant materials wherever possible. The refurbishment cost €12.5m, which was partly funded by the State of Saxony, and Hotel Elbresidenz finally reopened to the public in August 2016. Following a philosophy The spa and wellness offering at each Toskanaworld property, branded Wellnessparks, follow the simple aim to bring

“Liquid Sound is an installation that brings multimedia technology into the spa environment. It can play and project anything – music, light programming, visuals, anything.” Micky Remann Cultural director, Toskanaworld


Clockwise from top left: The mosaic-lined herbal sauna at Wellnesspark Hotel Elbresidenz; light and colour are projected through steam in a Liquid Sound display; Hotel Elbresidenz’s traditional Finnish sauna; water therapies are a key offering at all Toskanaworld properties

‘health and happiness’ to guests. The Wellnesspark at Hotel Elbresidenz occupies the top floor of the hotel and provides expansive views of the river and forest beyond. It comprises a series of swimming and hydrotherapy pools, a fitness studio, a hydro-thermal suite with Finnish and herbal saunas and a steam bath, as well as multiple treatment rooms and relaxation spaces. The centrepiece is the large outdoor sun terrace that allows guests to connect with nature. “You have a lot of space around you in the Wellnesspark,” says Schneider. “Positioning it on the fourth floor was a very brave strategy of the previous owner. It’s a popular choice though, as our hotel guests return specifically to have this wellness experience on the hotel’s top floor.” Around 80% of the hotel’s wellness business comes from massage bookings but the treatment menu also offers targeted and bespoke therapies from Sothys and Team Dr. Joseph. These include ear candle therapy, Lomi Lomi, cellulite treatments, anti-ageing facials, pregnancy therapies and wellness experiences for children, such as warm oil and face or foot massages. Guests can enjoy a traditional aufguss


Spa Hotel Elbresidenz an der Therme Bad Schandau, Germany From top right: Aqua tones in the infinity-edge main pool at Hotel Elbresidenz; the spa’s eastern-themed laconium; bathing rituals soothe and relax the tired muscles of guests who visit the region to enjoy hiking and cycling

ritual in the sauna at regular times throughout the day, as well as participating in classes in a dedicated yoga room. The needs of wellness travellers are well catered for at the hotel, with hiking, cycling and rock and mountain climbing all popular, and wilderness excursions with certified national park guides available on request. Unique to this location, the spa’s treatment menu features express leg and foot massages, designed specifically for tired walkers. The hotel also has a partnership with the Activ Centre, situated on the ground floor of the property, which provides cycling, hiking and climbing equipment for rent, and offers specialist knowledge on local routes and walks. “One of the best decisions was to include the shop, where you can buy or rent everything you need for walking or hiking. You can even take a bike,” says Schneider. “Guests can have a special experience in nature and then we care for them with special massages using natural products from Team Dr. Joseph. It completes the circle.” Schneider believes that, in today’s fast-paced world, there is a need for the deep immersion in nature facilitated by the hotel’s position at the edge of a national park. “People are trying to reconnect with nature,” she states. “They want to connect with the planet as they need healing and nature can help with this.” Wellness connections With around 10% of guests visiting from the Czech Republic, 87% from within Germany and the remainder from other countries, most prioritise rest and relaxation with a wellness focus, and hotel guests at Elbresidenz are given free access to the neighbouring Toskana Therme Bad Schandau. Just a few minute’s walk away and connected by a pathway running along the banks of the River Elbe, the multi-purpose water park has an extensive range of pools and hydro-thermal experiences. It also features its own Wellnesspark that offers spa treatments, a restaurant, a beach bar and a spa lounge. The thermal suite features an ore sauna, a laconium, a log house sauna and an exclusive Saxon bath house with a private steam cubicle, bathtub and large massage bench. Open to the general public, the therme is renowned for its unique bathing experiences, especially the temple of multimedia light and sound production known as Liquid Sound. With an international reputation, Liquid Sound has become a defining factor of the Toskanaworld business as it allows guests to enjoy light and music while bathing in thermal waters. With specially developed speakers embedded into the pool structure, guests enjoy a truly immersive sensory experience. “Liquid Sound brings multi-media technology into the spa environment,” says developer Micky Remann. “It can play and project anything; music, light programming, visuals – anything.” The water park had originally been built and operated by



Spa Hotel Elbresidenz an der Therme Bad Schandau, Germany

another company but was extensively damaged in an earlier spate of floods back in 2002. Subsequently, the installation of Liquid Sound in the therme at Bad Schandau was a pre-requisite for Schneider when Toskanaworld took over the operation of the existing business in 2004. “We had been approached to invest in Bad Schandau and then came the flood,” she recalls. “We agreed to continue, but only if the regional authority, which was the owner, built a Liquid Sound installation. They did, so we opened the Therme in 2004.” The Therme also hosts a monthly Liquid Sound Club combining electronic music in a party atmosphere, and Full Moon concerts with a focus on live performances of classical and orchestral music. Despite operating as separate businesses, the wellness connections between the hotel and therme run deep. Tourists visit the hotel to experience the therme and vice-versa; staff are exchanged between the two Wellnessparks; and the teams train together. There are plans to further integrate this with a wellness museum in a building adjacent to the hotel – a concept Schneider is driving along with local organisations that have a shared vision to draw more tourists to the area.


Clockwise from top: Water massage and bodywork is popular with guests in the Liquid Sound temple; a light-filled treatment room is prepared to welcome clients; products from Sothys and Team Dr. Joseph are an essential part of the treatment experience

Creating a hub for wellness fits perfectly with the company’s core values, as Schneider concurs: “We are very proud to be the owners of such an exquisite, fabulous five-star hotel. Hotel Elbresidenz gave us the opportunity to set the stage for Toskanaworld in a sportive environment as the mountains of Saxon Switzerland attract many active tourists. So, we have entered two new markets – five star and outdoor activities - and feel very confident that this is the right step in our hotel development.” Hotel Elbresidenz an der Therme Bad Schandau +49 (0) 35022 919-0 | www.toskanaworld.net Owners: Klaus Dieter Böhm, Marion Schneider, Christian Lohmann Operations manager: Christian Lohmann Spa manager: Yvonne Füssel Spa size: 2,100 sqm Spa team: Nine permanent, 13 freelance Product partners: Team Dr. Joseph, Sothys Other suppliers: Clap Tzu, Nilo, KLAFS, Unbescheiden, Wäscherei Reichel


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Expert Guide Treatment couches




undamental to the efficacy and enjoyment of any spa treatment, premium treatment couches are an essential part of spa design that also enhance the wellbeing of those who use them. This being the case, the finest details need to be considered before your purchasing decision is made, from considering how easy it is for your guests to step on and off the bed to whether it has built-in heating and the placement of the face cradle and arm rests. According to massage experts, when choosing a high-end treatment couch, above all, spa operators should focus on the comfort-per-centimetre-square it offers to both guests and therapists alike. Creating a fluid and holistic working environment underlines the need for good working practice on behalf of your therapists. Allowing them to carry out their physically demanding work in a healthy space that has been ergonomically designed reduces the likelihood of your team developing RSI-related injuries or strains to their necks and backs. The producers of luxury treatment couches are constantly evolving their products to meet the changing demands of their customers. With many treatment rooms now being multi-functional, spa owners are increasingly looking for more flexibility of use from their treatment tables. Therefore, many examples of this type of furniture have the capacity to be fully adjustable, often electronically, and offer a range of other options, including those to accommodate the back, head, legs and feet as well as the level of incline. Our buyer’s guide to treatment couches delves into every aspect of these vital and often costly investments – from their potential functionality to how they can help to boost revenue-per-available-room – and will empower you to make the best informed decisions when it comes to their selection.

European Spa would like to thank the following companies for their contribution to this guide: GHARIENI • OAKWORKS • LEMI • LIVING EARTH CRAFTS




Treatment tables and beds should maximise the guest’s relaxation during their therapy experience as well as offering great value-for-money and elevating the quality of your treatment delivery. Look for a premium and reliable supplier that offers a long warranty, perhaps even for the full lifetime of the equipment. Many brands can customise their service and supply continuous assistance if required, to make sure you don’t have an unusable treatment room at any time due to the condition of your couch. Thoroughly research every component of the treatment bed in terms of its quality, durability and longevity. All surfaces should be easy to clean and oil-resistant, but above all, the mattress is the most important consideration. Ranging in thickness from 10-15cm, your guest’s comfort once they are on the mattress will make the difference between a good treatment and a great one.

In order to consistently deliver the highest quality of treatments, your therapists should work in the most ergonomic space possible. Until recently, when beds were reduced to 80cm, many luxury spas were equipped with metre-wide treatment beds. These were designed to improve the comfort of guests but often at the expense of therapists, who endured physical over extension when delivering treatments. To help retain and motivate your team, consider investing in body mechanics-focused training. This will educate your therapists on how to best position themselves when performing massages to protect their hands and back. A range of techniques can be taught, including making every move efficient and ‘in the flow’ as well as how to ergonomically apply pressure upon the client. Therapists’ health can also benefit from warm-ups and warm-downs incorporated as part of their daily routines.


Expert Guide Treatment couches




You can actually boost your spa’s operation by investing in a table with a technological USP. Multi-functional beds are ideal as they maximise the profitability of treatment rooms and deliver a consistently high level of experience. From in-built aromatherapy and acoustic options to chromotherapy functions and LED screens, the possibility of combining different technological elements in the same bed offers a variety of uniquely enhanced multi-sensory guest experiences. Also consider installing wet-treatment tables, which can provide a range of water pressures and temperatures, as well as quartz sand beds, which can be used independently of a therapist and gently massage guests as the sand ripples beneath their bodies. Above all, ensure your therapists fully understand the entire operational possibilities of the bed so they can maximise these benefits for your guests.

A fluid and holistic treatment room environment begins with choosing the highest possible quality of equipment to install in your spa. This is never more true than in a treatment room, where the comfort of every guest is paramount as well as the ergonomics and healthy working space of your therapists. Although many spas invest significant budget in design and architecture, owners can sometimes be tempted to offer cheaper treatment beds to save money in this area. However, ultimately this will achieve the opposite of what is intended and could potentially cost your operation both through lower client return rates as well as having to replace cheaper beds more quickly than higher quality alternatives. Perhaps more than any other piece of equipment in a spa, treatment tables will undergo the heaviest and most consistent usage so purchasing the highest quality possible is essential.


Expert Guide Promotion

GHARIENI Germany’s Gharieni Group is a leading manufacturer of high-end spa and medical equipment with over 25 years’ experience. Clients in over 100 countries rely on Gharieni’s products, which are designed with the utmost attention to quality and detail

Sammy Gharieni Founder and CEO

What makes your equipment unique? We want to create a unique and distinctive guest journey that fully integrates the mechanics of superior equipment with the practiced touch of the provider, truly reflecting the authenticity and messaging of every client’s brand identity. Innovation is our passion. We allow for the transformation of flexible spaces within treatment rooms while retaining efficiency, functionality, and a design aesthetic.

How can your products enhance the spa experience? Gharieni equipment integrates into the actual treatment with its delivery of multi-sensorial experiences through chromotherapy, sound therapy and/or aromatherapy capabilities. Our specialised beds provide guests with a guided journey aided by a therapist, and leave them in an almost transcendental state of relaxation. The only focus is on receiving the ultimate treatment experience without fuss or interruption using the pre-programmed memory settings to gently transition positions. How do you support spa therapists? One of the unique advantages Gharieni offers is access to customised training programmes developed specifically for use within spas. Created by professionals, these suggest modalities for use during protocols and can also recommend particular products, such as exfoliating scrubs during a Libra treatment; vibrational sound therapy for the MLX Quartz; or a fully developed movement protocol for the WellMassage 4D. Also, our beds are designed to provide easier reach and access for therapists to lessen their physical efforts. How do your products anticipate and incorporate new trends? Being present in over 100 countries and in hundreds of resorts gives Gharieni unparalleled access to the greatest spa professionals, with whom the company often collaborates to create custom designs and to integrate requested additional features. Also, we often partner with professionals outside the industry to deliver singular experiences, such as binaural technology in the Spa.Wave system, adding new dimensions to our equipment offering. What is your most popular piece of spa equipment? Undoubtedly, the MLX Quartz upended the industry when it was first launched and remains a top-seller due to its originality and multi-sensorial capabilities. In the past year, the Spa.Wave system has gained a lot of traction and attention due to its uniqueness in the binaural technology sector, reducing stress and improving sleep – both highly sought after in the wellness category. Lastly, the MLR Select has undergone a redesign and truly highlights modernity and functionality in an easy to use multifunctional treatment bed. What will your next launch be? Our latest design, the Gharieni Vintage collection, heralds a return to retro trends in spa and wellness furniture. Inspired by the patchwork technique of cutting and sewing small pieces of fabric to create larger textiles, this innovative design approach joins diverse wood and other panels together and showcases high-contrast colours and textures.


What the experts say... Innovation is the key: Incorporating beds into your actual treatments is an innovative way to add interest for your guests. Design focus: All equipment in a spa should be dually recognised for both its high manufacturing standards as well as its visual aesthetic appeal. Comfort comes first: Gharieni was the first to incorporate lowerable arm rests in its treatment beds to provide the ultimate comfort to guests.

SPA CLIENTS INCLUDE: Four Seasons Hotel George V, Paris, France Mandarin Oriental Hyde Park, London, UK Hôtel Lutetia, Paris, France Euphoria Retreat, Mystras, Greece W Amsterdam, The Netherlands Galgorm Resort & Spa, Northern Ireland GHARIENI +49 (0) 2841 88 300 50 www.gharieni.com




VINTAGE Sideboard Large storage space Drawers Available in many wooden decors

VINTAGE Trolley MLR Select VINTAGE Height, inclination, back & leg section elec. adjustable Large storage space in basement Optional: Smart-Thermo heating system, memory function (up to 4 positions), etc. Available in many wooden decors Soft upholstery possible (Fig.)


Three drawers High quality castors Optional with magnifying lamp Available in many wooden decors


Expert Guide Promotion

OAKWORKS Established over 40 years ago, Oakworks’ luxury spa and massage equipment is produced at its factory in Pennsylvania, US. Its extremely comfortable tables offer unique features such as the Adjustable Breast Comfort System and Boiance face rests

Dafne Berlanga Vice-president

What makes your products unique? We are committed to making products that support therapist ergonomics while creating the best experience for clients. We analyse how therapists work and develop products and features that help them get the best results from the least amount of energy. Our designs are also client-centred, from supporting face rests to the foam in our tables, which is designed to float the client and allow better access for therapists.

What should spas look for in a treatment bed supplier? Integrity. All companies should practice basic values like respect to our world and to humankind. When you select a company with values, you know the product you get is of high quality and not cheaper at the cost of the environment or the people involved in its production. How can your products enhance the spa experience? We believe the best massage is one where the comfort level of the client is so high they can fall asleep, even during deep tissue massages. Our Boiance face rest cradles the client in a patented system of water balls and layered foam, significantly lowering pressure, while the Boiance float allows the head to move freely in every direction to help release tension created during a massage. Also, our patented Adjustable Breast Comfort (ABC) system takes the pressure off women’s breasts and releases tension in their backs to create a supreme spa experience.

What the experts say... Creating comfort: Our Adjustable Breast Comfort System and Boiance face rests are supremely comfortable even for those who do not normally prefer prone position treatments. Ease of use: Always set the table at the lowest height before clients enter and lower it again at the end of the massage. Environmental responsibility: Oakworks runs a Forest Stewardship Council-certified factory, so all wood products are harvested sustainably. We are also Global Cooling Partners with Trees for the Future, completely offsetting our carbon footprint.

SPA CLIENTS INCLUDE: Monkey Island Estate, UK Cowshed Spas, UK and Germany Corinthia London, UK AmanPuri, Phuket, Thailand Aman Jakarta, Indonesia Amanera, Dominican Republic Atelier de Hoteles, Mexico OAKWORKS +1 717 235 6807 www.oakworks.com


How do you support spa therapists? Ergonomics has always been at the centre of our design philosophy. Our designs permit therapists to move in close to the client and minimise reaching; adjustable height designs and simple electronic control systems allow them to find the perfect position for their work. No sharp objects are found that can get in the way of their legs, and our foam allows therapists to easily slide their hands under clients, resulting in a very different experience from memory foams. What is your most popular piece of spa equipment? The Britta. We launched it in 2018 and it has already won several awards. Its low height and exquisite design and craftmanship have attracted spa directors and designers all over the world. Britta offers a 15 degree inclination that allows zero-gravity positions, and it can be configured with a heated top, warming drawers, ABC system or storage. The Britta is available in metallic, matte, wooden and other traditional and modern finishes. What will your next launch be? In 2019 we will launch a new Trolley collection and are developing a new lounger and a Marina table. In addition, our very popular Masters Collection of tables will continue to be developed throughout the year. How do your products incorporate new trends? We strive to create tables that ‘disappear’, leaving just two people to connect in a healing experience, so we pursue comfort more than trends. However, we have developed a whole new line of highly customisable tables in over 50 finishes, and a website to help the customer visualise the product of their dreams; from polished metal bases to tables that tilt to offer new treatment possibilities.


Pure and simple, the Palas offers excellent functionality with its tilt function and low height. The aesthetically shaped, low profile base can be clad with over 50 designer laminates.





001 717.759.3125 international@oakworks.com www.studio.spatables.com

Expert Guide Promotion

LEMI 30 years ago, Lemi created the first bed that revolutionised the beauty and spa sector, and today it continues to anticipate market trends. The Italian company’s unique design, advanced technology and premium quality provide a rewarding wellness experience for every guest

Matteo Brusaferri General manager

How do your products incorporate new trends? As a forerunner in the spa and beauty sectors for 30 years, Lemi has always embraced trends in developing and improving its products, and championing innovation, while meeting the highest design and quality standards possible. Furthermore, we have worked hard towards our environmental sustainability goals for years, selecting new suppliers, adapting our equipment and choosing materials to reflect this.

What makes Lemi’s equipment unique? As well as offering up to 10 years’ warranty, lifetime assistance and exclusive excellence, Lemi’s product innovation enables us to find cutting-edge solutions to meet every market demand change. In addition to this, we also guarantee certified quality through our 100% ‘Made in Italy’ production cycle, while our customised service gives the benefit of specific solutions to individual needs. How can your equipment enhance the spa experience? Our products offer a beautiful and comfortable multi-sensory wellness experience. Thanks to the latest technologies integrated into Lemi beds, guests’ relaxation can be customised according to their own tastes and needs. Fragrances, colours and sounds can be blended with comfort and quality to create unique treatments. How do you support spa therapists? Our products are always created to help and enhance therapists’ work as well as enhance the guest experience. Lemi creates technological and aesthetically tailor-made solutions according to each therapist’s own needs. The size and thickness of mattresses, type of headrest, number of motors and the bed’s features are all selectable. It’s also possible to choose the colours most suitable for the bed’s setting. What is your most popular piece of spa equipment? Aemotio Spa is the most revolutionary piece of spa equipment on the market, combining all of the latest treatment technologies with a unique and modern design. The unit offers a wide range of treatment options, including hydrotherapy, peeling, slimming, toning, exfoliating and stress-relief sessions, relaxation, facials and much more, for countless wellness programmes and exceptional aesthetic results. What should spas look for in a treatment bed supplier? The most important thing spas should look for is a partner that can guarantee a unique and customised service. Lemi’s lifetime assistance provides reliable and ongoing support even if the warranty is not valid anymore and the table goes out of production. What will your next launch be? Our Portofino and Portofino Evo spa tables have been designed in response to the spa industry’s needs with a very low minimum height of 49cm. Verona and Verona Evo are our new treatment beds for dual use, featuring both chair and bed functions. After the Capri PediSpa, we are launching the Elba Pedi Spa, which has the same elegant design with a thin, shaped silhouette, using a more basic technology allowing for a better quality/price ratio. Our SpaDream has also been enhanced with a new tilting movement.


What the experts say... An ideal solution: Choose a spa table that enables therapists to perform several different types of treatment in the same space. Lifetime assistance: Ensure your supplier offers you the highest levels of aftersales support. Lemi offers an exclusive service for the lifetime of your treatment bed. Unique experience: Treatment beds should be easily customisable to ensure your guests can enjoy a total wellness experience that exactly fits their needs.

SPA CLIENTS INCLUDE: Forte Village Resort, Sardinia, Italy Cloud Twelve, London, UK Atrium Spa & Beauté, Mâcon, France Nana Princess, Crete, Greece Spa Nuxe, Paris, France Four Seasons, Prague, Czech Republic LEMI +39 0374 363069 www.lemigroup.com


Expert Guide Promotion

LIVING EARTH CRAFTS With equipment found in the finest spas in more than 120 countries, Living Earth Crafts has a myriad of patents covering its advanced electronics, whisper-silent lift systems and comfort technologies, and has won a raft of innovation and customer service awards

Jim Chenevey President and CEO

How can your products enhance the spa experience? We offer comfort, technology and silence. Our whisper-quiet, reliable and solidly built treatment couches are designed for years of trouble-free use. Our GelTech SpaMattress system comes complete with a 10cm thick Hexagel layer that is soft and responsive, making it great for extended facials and vigorous body treatments. Also, the Acoustic Resonance System in our Nuage Vector massage table enables downloadable meditation and treatment content, and acoustic resonance through the couch.

What makes your equipment unique? The hand-crafted beauty of our products elevates us from the competition. Our built-to-order couches offer unsurpassed levels of comfort with patented self-adjusting facecradles; GelTech mattresses; ergonomic height ranges; Thermasoft warmer covers; and plush hand-finished upholstery to ensure your guests will never experience a more comfortable treatment couch. Living Earth Crafts’ (LEC) global customer service app and worldwide service warranty are there in case you ever need help, but our products are built to last a lifetime with solid hardwood and welded steel frames, commercial grade actuators and advanced electronics. How do you support spa therapists? LEC has long had a strong focus on the health of therapists and technicians. Our innovations in this area include ergonomic height ranges, hands-free wireless controls, tapered spa mattresses and integrated warming drawers to reduce the stress on massage therapists and aestheticians. Happy therapists make for happy clients, so it vital to make sure your equipment is ergonomic and easy to use.

What the experts say... Unsurpassed comfort: Choose a supplier that offers the ultimate in technology, ergonomics and comfort to benefit clients and therapists alike. Versatile and ergonomic: Treatment couches should be designed for a multitude of spa treatments with extended low-height ranges and full electronic articulation. Beautiful, quiet, and reliable: Ensure your couch is designed for years of heavy commercial use and is backed by a worldwide warranty.

SPA CLIENTS INCLUDE: Mandarin Oriental, Paris, France Peninsula Hotel, Paris, France Ritz Carlton, Abu Dhabi, UAE Rockliffe Hall, Co. Durham, UK Chewton Glen Hotel, Hampshire, UK W Palms Dubai, UAE LIVING EARTH CRAFTS +1 760 597 2155 www.livingearthcrafts.com


What should spas look for in a treatment bed supplier? Buy only the best and you won’t be disappointed. LEC supplies many five-star hotel groups and we have won a great number of awards for innovation and customer service than any of its competitors. There’s nothing more important than a satisfied guest and LEC’s reputation for comfort innovation is unmatched. How do your products incorporate new trends? Having won four of the past five ISPA Innovate Awards in spa equipment, LEC’s large design and engineering team reaches worldwide. We collaborate with many leading-edge operators and component suppliers, and have in-house experts in electronics, ergonomics and mechanical design. We track and incorporate new materials, components, equipment and technologies early in their adoption periods. What is your most popular piece of spa equipment? The versatile Century City spa treatment table has been hugely popular since its launch in 2017, incorporating our finest and most advanced technologies. Aesthetically, the custom-built Century City strikes a modern silhouette with its high-gloss laminate options and sleek LED accent lighting. What will your next launch be? We are launching the new Wilshire LE, a small footprint mani-pedi combo chair for space-constrained environments. In July we will bring to market a luxurious version of a traditional Chinese foot massage chair and a cost-effective derivative of our popular zero-gravity, ZG Dream Lounger.


Business Helena Field, SpaPulse

Changing perceptions in spa We spoke to the CEO of recruitment website SpaPulse, Helena Field, to find out how spas can motivate their staff and improve retention rates I NT E RV I E W BY S A R A H TOD D


rom enhancing team wellbeing to providing optimal working conditions and setting massage limits for therapists, getting the best from your spa team in an environment where seven-day weeks and hospitality hours are commonplace requires flexibility and highly effective communication. With a comprehensive career in the luxury spa, beauty and fitness worlds, including Pennyhill Park Spa and Mandarin Oriental Hotel Group, Helena Field is well placed to provide advice on cultivating motivated and empowered staff. Previously general manager of the UK Spa Association, she is founder and CEO of SpaPulse, which was established in July 2018 to create a source of professional talent for the global spa industry. Here she discusses staff retention and how to keep your team’s professional wellbeing at the heart of your continued business success.


How can spas ensure a healthy work-life balance for staff?

How can spas best manage therapist’s massage time?

Although the spa industry is one that operates seven days a week and for long days, it is perfectly feasible to manage a spa and still provide flexibility for staff. It is vital at interviews to find out what external commitments the employee has and what balance they are looking to achieve, and at the same time set out your company’s expectations. There are always ways to help staff and they will value this more than anything else. Also, encourage your staff to book their holidays as far in advance as possible to avoid a sudden influx near the end of the year. By offering a variety of work and shift patterns you can create a timetable to suit everyone. It takes some coordination, but by getting your staff to buy-in from the beginning, a balance can be achieved that suits all.

Unfortunately, RSI, back problems and other injuries related to performing treatments are common for therapists, so limits should be put in place – four to five hours a day is standard This is easily managed if the spa team are creative with their treatment offering. Consider highlighting more ritual-based treatments with shorter massages incorporated. The key to reducing massage time is to train and empower your bookings team to get creative and not be steered by the customer in booking a massage just because its the only treatment they have an understanding of.

What adaptations should be made to attract the millennial and Gen Z workforce? The tech-savvy millennial and Generation Z workforce has grown up with technology and


Business Helena Field, SpaPulse


lean on it for every aspect of their lives. They communicate with friends by FaceTime rather than voice calls; YouTube is widely used for learning and development; and they spend a lot of time growing their social media streams. We should therefore be using these means of communication to engage with them. Consider creating a closed Facebook group for staff to share information and company updates. There are also apps that you can use to share information and update staff on what is going on, as well as to educate them on new products with targeted posts and encourage them to contribute their ideas through forums.

How can spa managers progress the career of individual team members? Firstly, they need to identify what their needs are. I always think it is important to have an idea of each person’s ultimate goals. This means they will be at the front of your mind as and when opportunities arise to support their journey. For example, if they want to progress from a therapist role to being a treatment manager, work shadowing and specific training could be encouraged. Similarly, if a spa attendant would like a reception position, perhaps you could organise cross-training with the hotel and mentoring with a current receptionist.


Whatever the requirements of your staff, a plan should be created and managed effectively. Checking in on them every three to six months to ensure their needs are being met, and revising this as required throughout, can have a huge impact on your team’s morale.

How can spas enhance staff wellbeing? Spa owners have an obligation to observe and address the wellbeing of their staff. This includes considering team members’ core values and recognising and rewarding their contributions, their emotional investment in their work and their work-life balance. To identify areas that may be being neglected, an approach that incorporates mental, physical and overall wellbeing is required. Mental health support can be provided through mentoring, counselling, provision of relaxation spaces and a hierarchy of support. Spas provide incredible opportunities for our guests and it is vital we tap into these resources to benefit our staff by offering free support, including exercise and nutritional guidance. Companies need to consider what is in place in terms of communication; how are they achieving a work-life balance for their staff; what training and development is in place and how do they reward and recognise their efforts.

Above from left: Gaia Spa at Borringdon Hall, UK; The Spa Hotel at Ribby Hall Village, UK; Champneys Tring, UK; SpaPulse CEO Helena Field

What else can spas offer to better engage and retain staff? We work in such wonderful locations and I think we need to pass the benefits of these on to staff, so it’s important to offer inspiring and relaxing spaces for them to take their breaks in. During the summer, encourage employees to get out and about by providing time for walking and picnic lunches. Also, consider creating a digital-free zone, equivalent to a relaxation room, where staff can rest and rejuvenate, or offer yoga and meditation sessions before work. We have so many resources available to us to inspire and motivate our workforce so we should be getting creative. Incentivise and reward staff with reciprocal days at other spas, treatments, products, gym use and ‘twilight’ spa use with their friends and family. Not only does it make them feel valued but it builds their in-depth knowledge of all aspects of your spa, which benefits the customer and ensures they are fully emotionally invested in their work. www.spapulse.com








Design focus

Combining a thermal boost with the regenerating power of nature Starpool’s NatureSauna offers an environmentally sympathetic way to take the spa and wellness experience into the great outdoors ITALY: Inspired by the Nordic culture of embracing the landscape and natural elements as part of a sauna experience, Italian wellness consultancy and product manufacturer Starpool has launched its OutdoorCollection. Taking design notes from the colours and textures of forest environments, the range’s free-standing, outdoor sauna cabins allow users to reflect on their surroundings during their thermal experience, before enjoying the authentic purity and freshness of what nature has to offer as part of their cool-down process. The NatureSauna, designed by studio aledolci&co, has been created to be sustainable and in synergy with its environment through the use of external materials that will evolve to become immersed in their surroundings over time.


The warm, brushed copper used to protect the sauna’s wooden structure will oxidise differently according to the climate in which it is situated, while the fir wood construction, available in a thermo-treated light or dark waxed version, will display unique patterns and shades depending on atmospheric conditions.

“Enjoying an outdoor spa is an experience in itself and NatureSauna perfectly embodies Starpool’s values” Riccardo Turri CEO, Starpool

Aiming to immerse users in their environment, NatureSauna is available in three standard dimensions, 315cm deep x 560cm, 460cm or 360cm wide, and more compact versions can be configured without the inclusion of a gallery. “We always aim to provide a memorable experience,” says Starpool CEO Riccardo Turri. “Enjoying an outdoor spa is an experience in itself and NatureSauna perfectly embodies Starpool’s values in its aesthetics, design, texture, effectiveness and environmental care.” With installation said to be a simple process, NatureSauna can be positioned in a wide range of locations, from woodland to domestic gardens, offering spa guests the chance to roll in snow, dip into cold water or enjoy a bracing dose of fresh air after their heat experience, depending on location.



Style Design, form & function

Natuzzi Italia  Mother Earth

Celebrating 60 years of design heritage, Natuzzi Italia’s Mother Earth collection reflects the Puglian origins of its founder, Pasquale Natuzzi, and comprises the results of five new design collaborations. Offering a number of furnishings suitable for spa suites or communal areas, the Ergo collection (pictured), by Ross Lovegrove, includes a chaise-longue, a chandelier and a stylish floor lamp. Also available are a mirror, a valet stand, a drawer set and a bed, all made from responsibly sourced, renewable and recyclable materials without the use of lead-based paints. Natuzzi’s Dandy collection by Marcel Wanders offers the Skyline seating system, a contemporary take on the classic Chester design that is electrically adjustable to aid relaxation and is available with an open or closed base. In addition, Mauro Lipparini’s modular furniture system, Cava, features seating, tables and a crystal glass-topped metal-framed coffee table, while Selva by Enrique Marti is a leather and fabric-upholstered sofa system inspired by Futurism and Art Nouveau. An eye-catching range of seats from Bernhardt & Vella completes the quintet of collaborations.


Bisazza q The Secret Garden

Continuing the incorporation of floral motifs within its collections, Italian ceramics specialist Bisazza has launched a new bouquet of designs by Carlo Dal Bianco, inspired by French beauty and elegance. Featuring Swarovski crystals to add extra sparkle to spa interiors, the new mosaic patterns include Bougainvillier (pictured); Malmaison, with oversized roses on a white background; Trianon and Petit Trianon, whose foliage and small wildflowers echo popular designs from the 1700s; Pensée, a romantic mix of wildflowers; and Hameau, with pastoral scenes of poppy and cornflower fields.


GoCycle p E-bikes

Created by former McClaren Cars designer Richard Thorpe, who believed e-bikes should be ‘elegant and desirable’, GoCycles benefit from a micro motor that is claimed to have more than double the power-to-weight ratio of conventional e-bike drives A bespoke front-hub motor separates the powered drive from pedal drive, and a sequential three-speed gear hub enables stationary gear changes for faultless start-offs. GoCycle products are currently offered for the use of guests at Purohotel Palma on the Spanish island of Mallorca. From here, visitors can explore their surroundings on the company’s electric bicycles or, for the more adventurous, e-mopeds are available with ranges of up to 100km with battery exchange points distributed around the island.

www.gocycle.com | www.purohotel.com



Yves Delorme  2019 collection

Spas wishing to add a ceremonial feel to proceedings can select the Apparat range from Yves Delorme’s 2019 collection. For women, a soft cotton loop shawl collar robe (pictured) has rounded side pockets and is embroidered with sparkling copper thread on the collar and breast Apparat’s towels and bath mats display a timeless jacquard that combines the elegance of Kashmiri patterns with a deep natural sienna colour. Also part of its current range is Bois, a jacquard in natural stone and lavender blue. A women’s robe, in a sateen damask with terry loop towelling inside, features a light, elegant woodland pattern for a contemporary effect. Bois is also available in a 100% cotton, taupe and blue men’s kimono-style robe, and as a range of towels that range up to bath sheet dimensions.


The Modern Garden Company p Orbitry swing chair

A stylish addition to indoor relaxation areas or outdoor spa gardens, the Orbitry hanging chair offers a practical and subtly decorative seating option. Its stainless steel structure is softened by fixed upholstery directly hand woven onto the frame with a one or two-colour braid in the rope yarn. This braid also encases the multi-wire stainless steel seat support cables. Its polyurethane foam and polyester fibre cusions are provided with removable covers that are also available in weather-proof outdoor fabrics. The Modern Garden Company also offers a swivel armchair version as part of the same collection.

www.moderngarden.co.uk Inhere q Meditation pod

Intended to offer sanctuary from the bustle of urban life, Inhere’s meditation pods offer a selection of 10, 15, 20 and 30-minute guided meditations to help city dwellers reclaim their sense of wellness. The first of the pods, which allow guests to choose from over 20 original tracks, including mindfulness-based meditations and a variety of calming natural sounds, was sited in London at the Borough premises of luxury creative co-working space, Uncommon. Created in collaboration with Design and That³, the British-made cabins are filled with natural light and provide a calming, non-claustrophobic space where users can sit, lounge or lay fully horizontal to experience ‘on-the-go’ relaxation.




Style Design, form & function

Technogym  ARTIS RUN

Designed to bring the ambience of outdoor running indoors, the ARTIS RUN treadmill from Technogym offers state-of-the-art technology that combines running ergonomics with engaging connectivity. A collection of 30 cardio, strength and functional products have been created for optimal advanced performance, while users also benefit from an immersive digital experience with the UNITY 3.0 console. This provides a wide range of entertainment options and the chance to compete in new RACE challenges in the arenas or circuits of the most popular marathons. To promote sustainability, patent pending technology enables members and operators alike to diminish their carbon footprint by reducing energy consumption while at the same time recycling the energy produced during the workout back into the grid.


Lemi p Elba Pedi Spa

Aiming to blend elegance and simplicity with functionality and comfort, the Elba Pedi Spa continues Lemi’s 30-year mission to create products that enrich the spa environment. Simultaneously able to be used in pedicure, manicure and facial treatments, the chair has a gas-sprung backrest and can be rotated 180°, providing flexible access for clients. Equipped with a Pipeless Hydromassage system for increased hygiene and simple maintenance, the Elba offers an easy-to-clean bowl and is available in a range of customisable finishes.


David Harber  Aeon

Handcrafted from cast bronze, sculptor David Harber’s Aeon is an energetic, defiant bronze sculpture that would make a striking focal point in any spa garden. Representing ‘the energy of life present at the moment of the Big Bang’, the bronze artwork is patinated to create a striking blue-green verdigris finish. At its centre are 256 aluminium spikes, hand-finished in 23¾-carat gold leaf, which sparkle brightly during the day and provide a mesmerising glow at night. “Aeon represents a timeless, vital force. It’s an energy centre of past, present and future,” says Harber. The piece measures four metres in length and 2.4 metres in height, and weighs 1.4 tonnes, but it is also available on a smaller scale (2.1m x 2.3m) with its shape adapted to sit within a more intimate environment. Commissioned on a bespoke basis, only five of each Aeon variation will ever be made.





sales@rem.co.uk +44 1282 619977

The Palermo, conceived and designed in the UK by REM See the collection at rem.co.uk

Style Design, form & function

Iso Benessereq LYMPHA

Created to invoke the ‘emotional experience’ of traditional hammam rituals, the LYMPHA wet treatment bed provides a hydrotheraputic element to any number of other treatments by allowing water to flow under the client’s body. Its customisable heated plexiglas surface has chromotherapeutic features that can be coordinated with other Iso Benessera products, while an electronically inclinable heated surface allows clients to lean in ‘discharge position’ during treatments. Therapists are offered simple and immediate control through an LCD panel, while a thermo-regulated shower provides a water-jet massage for easy post-treatment rinsing of the body.


Soma p Hydration products

Taking its brand name from Sanskrit for ‘drink of the gods’, Soma creates elegant and sustainable filtration and hydration products that offer a conscious alternative to plastic vessels. The Soma collection includes filter jugs and carafes as well as bottles, offering spas a way to reduce the number of single-serve bottles they distribute, as well as to provide guests with the purest refreshment possible. As a certified B-Corporation, sustainable production is reflected through the use of bamboo for handles, light-weight and durable borosilicate glass bodies, and the incorporation of a sugarcane plant-based filter casing with an eco-friendly coconut shell filter.


RKF Luxury Linen  Fouta towels Image: Etienne Kopp Photographie for RKF Luxury Linen, shot at B Design Hotel in Paradou (France)

Finding inspiration in traditional fouta towels – the thin, patterned cotton or linen fabrics used in hammams and on beaches in many Mediterranean countries – RKF Luxury Linen’s recently released version reflects a chic modern interpretation. The brand’s new take also has a sponge side to increase absorbency, making it highly effective in a spa environment, and every fouta can be tailor-made on demand. Pictured left is a golden fouta pool towel created especially for Le Palace, Grand Hôtel Kempinski, in Geneva, Switzerland.


Every issue of European Spa showcases the best in spa equipment design, textiles and furnishings. Contact Sarah Todd on +44 (0) 115 950 4748 or email sarah.todd@spapublishing.com



ÂŽRegistered design

The brand trusted by thousands of spas and therapists. 40 years acclaimed manufacturing experience in the spa and beauty sector culminate in a luxurious, functional and diverse range of bathrobes, towels, memory foam items and treatment accessories.

Supreme quality, environmentally friendly disposable range to suit all needs.

Discover ranges of expertly designed materials from traditional towelling to innovative trend setting alternatives.

Constantly competitive pricing promising value consistency‌ essential for long term business budgeting. Passionate about creating uncompromising quality whilst protecting the environment: + Pioneering the concept of reducing laundering costs by up to 40% and saving energy with easy wash, quick drying material ranges + Only using AzoFree dyes (not containing carcinogens) during manufacturing + Constantly innovating and expanding a range of disposable towels, robes and treatment accessories that exceed the industry standard thickness, with a super soft feel whilst retaining 100% biodegradable, recyclable characteristics.

Reduce laundering constraints without compromising treatment quality.

I /MajesticTowels

L Superior quality robe, dual layered and woven as one fabric. Ultra light with a luxuriously soft feel.

@majestictowels Call our dedicated customer service team on:

0121 7739091 / 7720936 Email us:

info@majestictowels.co.uk View our extensive range and order online:


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Spa Fest 2019 7th - 9th October St Michaels Resort, Cornwall

Inspiring Speakers Wellness & Spa trends Tea and Therapy Self Care by the sea

Register your interest Email: spafest@madeforlifeorganics.com or call 01326 221777








Editor’s choice

World Wellness Weekend to highlight creativity and passion Online map will highlight more than 2,000 properties in 100 countries where professionals will focus on the five pillars of wellness

GLOBAL: Aiming to raise awareness of the ‘joyful benefits of wellness’, the third World Wellness Weekend (W3) on September 21-22 expects to reach more than 2,000 businesses in 100 countries. Around the world, hospitality, fitness and spa businesses will open their doors to showcase the expertise and passion of their teams through the provision of fun, free activities based around the five pillars of wellness: sleep, nutrition, serenity, vitality and a sense of purpose. A total of 19 Wellness Ambassadors will also be encouraging venues in their regions to grow their civic partnerships. European ambassadors include George Tavelis, president of the Cyprus Spa Association; Helena Grzesk, general manager of the UK Spa Association; and Lutz Hertel, executive president of the German Wellness Association. Some 40 associations and organisations are also supporting W3, and leading hospitality


groups pledging their support include COMO, Corinthia, Deep Nature, The Massage Company, Massage Envy and Six Senses Hotels Resorts. Venues interested in taking part in this year’s event can register online for free and the W3 website is available in English, Spanish, Portuguese, Italian, French and German languages. Participating venues will appear on the World Wellness Map and can create their own page to showcase images and links to their

“We want to remind people all over the world how great it feels to be well.” Jean-Guy de Gabriac Founder, World Wellness Weekend

websites and social media accounts. W3 organisers have also collaborated with the United Nations’ Global Sustainability Index Institute to implement ‘17 Sustainable Development Goals’ in 25 cities, as well as partnering with the European Week of Sports, when, with the support of Planet Fitness Group, hundreds of fitness clubs will be encouraged to register online to appear on the World Wellness Map. “We want to remind people all over the world how great it feels to be well; physically, mentally, emotionally and socially,” said W3 founder Jean-Guy de Gabriac. “We hope the weekend fuels the creativity of wellness, beauty, sports and tourism professionals to take wellness to the next level.” Pictured above, clockwise from top, are W3 2018 participants at Sindamanoy Wellness Center, Colombia; Grands Thermes de La Bourboule, France; Spa Diane Barrière, France; and Farris Bad, Norway. www.world-wellness-weekend.org


Wellness Global trends & developments Wellness Innovator

Hyatt’s Wellbeing Ideation Lab improves meetings Formentera Yoga introduces new treatments for 2019 GLOBAL: Specialising in luxury yoga-focused retreats, Formentera Yoga has unveiled its enhanced 2019 retreat programme. With this year’s schedule running until October and including new four or five-night all-inclusive retreats as well as two new wellbeing treatments, Formentera Yoga is spearheaded by Jax Lysycia, who has more than two decades of retreat experience. New for 2019 is an optional efoiling add-on to yoga and meditation practice, whereby guests can learn to ‘fly’ over the water using electric hydrofoils. Japanese Kobido facials have also been introduced. These non-invasive traditional treatments massage, cleanse and are designed to stimulate lymphatic circulation. The new facials will be offered alongside Rolfing at selected retreats, where practitioner Ossian MacDonald will offer one-to-one structural integration sessions that work on the fascial network of the body. www.formenterayoga.com

GLOBAL: Hyatt Hotels Corporation has launched a new series of Wellbeing Ideation Labs, designed to unite industry experts in exploring ways to better enhance the day-to-day wellbeing of guests and the staff who serve them. Hyatt’s global head of wellbeing, Mia Kyricos, who led the inaugural lab, said: “We believe wellbeing is the ultimate expression of our purpose – to care for people so they can be their best.” A range of activities at the first event was said to have led to the identification of a number of new ways to evolve and improve Hyatt’s meeting offering. “We understand the importance of integrating wellness into meetings in a way that is meaningful for attendees and facilitates more productive sessions,” said Asad Ahmed, senior vice-president for global sales at Hyatt. The company now plans to prioritise its efforts to invest in wellness-related products, services and initiatives across its portfolio of 19 brands. www.hyatt.com

Freer joins forces with Lime Wood to offer guests a new take on nutrition UK: Lime Wood hotel and Herb House Spa believe the benefits of a recent collaboration with leading nutritional therapist Amelia Freer will be felt throughout the Hampshire-based hotel and spa business. Freshly inspired, nutrient-rich dishes will be on the menu in their Hartnett Holder & Co. and Raw & Cured restaurants. In addition, a series of wellbeing workshops, cookery classes and events, hosted by Freer between May and October, will focus on topics including plant-based balance and eating for health and weight loss. Freer believes Lime Wood guests who are looking to support or enhance their wellbeing will now have access to the most nourishing options possible. “There is definitely no such thing as the perfect diet,” she explained. “We are all utterly unique but I do think that the fundamental principles of healthy eating are common amongst us all. “I have created guidelines for Lime Wood and Herb House that provide a basis for a healthy lifestyle and that deliver the building blocks needed to support guests’ health.” www.limewoodhotel.co.uk



Wellness Global trends & developments

Walker and Aleksandrowicz launch a new partnership UK: A new partnership between John

Beata Aleksandrowicz

John Walker

Walker, director at Walker Simpson Architects, and wellness expert Beata Aleksandrowicz aims to develop new ethical wellness concepts for hospitality and spa operators. The venture will combine the healing knowledge of Aleksandrowicz, who created the Pure Massage Spa Training Method, with Walker’s expertise in space, aesthetics, sensory environments and low-carbon energy. The pair aim to explore the true essence of wellness at each location by examining a wide spectrum of holistic experiences, such as how we live and love, and how the past can be reframed to enable individuals to move forward with a renewed energy and focus. www.puremassage.com www.walkersimpson.com

Titanic Spa opens up space for staff relaxation UK: As part of a wider dedication to workplace wellness, Titanic Spa in the Yorkshire Pennines has unveiled a £35,000 new staff area. Designed with the comfort of the team in mind, the wellness-inspired staff room is filled with daylight and features charging ports, snack and coffee machines, Bluetooth speakers and plenty of seating. All team members, from therapists to housekeeping staff, will have full access to the improved facilities. Titanic’s managing director, Warrick Burton, said: “Ever since Titanic Spa launched, it has been our quest to run a sustainable business that really cares for the wellbeing of the planet, our guests and our team. Having a happy workforce is crucial to running a business and making simple steps to improve the lives of team members is what we’re focused on.” The spa has also launched a healthier alternative to a Happy Hour for guests to enjoy. Called ‘Wellness Hour’, every Wednesday afternoon guests will be offered a complimentary biodegradable ‘shot pot’ full of health boosting ingredients to reduce acidity in the body. www.titanicspa.co.uk


We asked Nikos Kouremenos, education and project manager at global spa consultancy Raison d’Etre, to suggest three ways to positively enhance your spa team’s wellbeing 1. HAND EXERCISES An excellent way to help prevent and protect against Repetitive Strain Injury is to teach your therapists a variety of hand exercises they can do after each client, or during their midday break. One exercise that really helps to stretch out your hands is to place the palm against a wall and then turn away, stretching out the palm and Nikos Kouremenos length of your arm to immediately feel relief from any tightness or tension. 2. DAYLIGHT BREAKS Scheduling daylight breaks for your team is extremely important, as it is common for therapists working in treatment rooms to go for several hours without seeing any natural light, which results in a lack of Vitamin D. Not only does sunlight boost your immune system and your mood, but it also results in your team feeling more energetic. Aim for your therapists to go outside for 10-15 minutes every two hours in between client appointments. 3. EQUIPMENT ERGONOMICS Ensure your equipment is adjusted for each spa therapist’s needs, especially the massage beds, which need to accommodate the height of each individual to ensure they’re not over-stretching or having to hunch in an uncomfortable position while performing treatments. With electrically-operated massage beds in almost all luxury spas, this important adjustment should take a matter of seconds. www.raisondetrespas.com



Wellness Global trends & developments

Visitors to Four Seasons Sayan join retreat to be Guided by Gratitude Bali: Four Seasons Resort Sayan has launched a year-round wellness retreat inspired by Balinese daily rituals of thanks and the unique healing energy of its location in the town of Ubud. The retreat was co-designed by the resort’s resident wellness mentor and former Buddhist nun Ibu Fera, along with new spa manager Faraaz Tanveer, a yoga, Reiki and meditation master. It includes a Balinese water blessing ritual, various meditation sessions, sound therapy and an exclusive ‘Sacred Nap’ experience where guests are rocked to sleep in a silk hammock while listening to Buddha’s story. Guests can check-in any day of the year to begin their ‘Guided by Gratitude’ journey as the team have created a three-night retreat that can be commenced at any point

and extended and tailored to suit every individual. There will also be the option to observe silence throughout the programme. “It is our heartfelt intention that guests immerse themselves in the deepest of rest, experience the silence within, listen to the wisdom of their hearts and return home with a renewed sense of being alive and fully open to new possibilities,” said Fera. Four Seasons’ regional spa director, Luisa Anderson, added: “Ubud’s special energy has been drawing wellbeing devotees for decades, but so often these retreats are designed around the seasons or the personalities hosting them. We believe there shouldn’t be a time frame or time limit for embarking on a wellbeing journey.” www.fourseasons.com/sayan

Free glass waste recycling collection for spas UK: Recycling provider Free Collections is introducing a free glass waste collection service for the UK’s spa and beauty industries. Intended to remove the administrative and financial barriers to glass waste recycling, the free service has been created to improve the current UK recycling rates, which are around 43% for businesses and private residences according to Free Collections. Spaces on the free scheme are limited to 10,000 customers and businesses can find out if they are eligible by filling in a form on the Free Collections website. Mark Hall “We find that increasing the rate of recycling in an area goes hand-in-hand with fostering a better, more mindful approach to how residents and businesses look at their town centres and communities – which can have a hugely positive knock-on effect,” said FreeCollections’ communications director Mark Hall. “Not only will this have a cumulative positive impact on the environment, but it will also save eligible companies thousands of pounds a year.” www.freecollections.co.uk



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Wellness MasQi

A pathway to peace We talk to Sonia Ferre Garcia about the how the power of yoga transformed her outlook on life and led to the opening of Spanish boutique property MasQi


pened in January 2014 by yogi and macrobiotics expert Sonia Ferre Garcia (pictured above), MasQi is located in the southern Spanish countryside between Alicante and Valencia. Specialising in energy healing, sound therapy, yoga and macrobiotic nutrition, the boutique property has eight bedrooms designed to enhance each guest’s wellbeing experience, combining local ceramics and textiles with wood-burning stoves and leafy outdoor spaces. Offering a range of healing experiences for body and mind, personally curated by Ferre Garcia, each journey includes one-to-one healing sessions, personalised life-coaching consultations, cookery classes and walks through the surrounding Serra Mariola Natural Park. We asked Sonia Ferre Garcia about the concept behind her unique offering.

Tell us more about your approach to positive lifestyle change. Essentially, what we offer at MasQi is a distillation of my own personal experience. Following a personal crisis and a need for change, I started to look for a sense of purpose in my life and researched a number of disciplines before I


found yoga, which made me realise that I had the power to change my life. I really wanted to share this depth of experience with others so I created MasQi.

How does MasQi enable your guests to introduce positive changes? At MasQi, we focus on a number of important holistic pillars. These include macrobiotic nutrition and the practice of yoga and meditation as well as embracing the healing power of nature and silence, so, with the help of our therapists, our guests can truly feel at peace. If our guests visit with an open mind to truly live our experience, we can open many pathways for them to introduce transformative lifestyle change after they leave us. Everything contributes towards this change – from yoga and meditation to our energy therapies and nutritional focus, but most impressive is the team that we have at MasQi. We all share common interests to help each guest grow in a friendly, supportive environment where everyone smiles.

What is unique about your offering? Our guests are often surprised by the silence of the atmosphere here as MasQi is surrounded

by nature and the nearest busy road is almost 3km away. From birdsong to the wind blowing through the trees, our location can help to reawaken our guests’ connection with the healing power of their surroundings. Also, we have a house dog, called Lobo, who welcomes every guest and guides them for a walk to the river, opening the heart of our visitors from the very first moment they arrive.

What are the best parts of your role? I get deep enjoyment from what I do. The best moments come from our guests and seeing how they are enriched and enhanced by what we offer. Day after day, our guests look better and feel more calm; their skin brightens and their gaze clears as we empower them to recognise and move beyond their problems.

Please tell us, what’s next for MasQi? We’re very focused on Ayurvedic treatments and following the addition of a new expert to the MasQi team we will be investing in a new Ayurveda room, where we can perform treatments including Swedana (an Ayurvedic steam bath) and Shirodhara. www.masqiretreats.com


Main image, bottom left and right: Center Parcs Woburn Bottom centre, Brimstone Spa, Langdale


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Between the covers

We connect you with the best brands serving the spa and wellness sector. This issue of European Spa features the latest expertise, news and developments from: [comfort zone]

30, 62, 75

Felce & Guy Partners

3LHD 17

Free Collections

Alexander Rose

Garten Art


35 100 36

MoroccanTan 64

Spa2O 17

Mr Sauna



22, 96

Murad 62

SpaPulse 86 Sparcstudio

Alpienne 46

Germaine de Capuccini

54, 59

Natura Bissé

Amla Natur

Gerrard International

60, 64

Natural Spa Factory


Sparticulate 16

Natuzzi Italia




18, 23, 35

Anapos 16



Global Wellness Summit

17, 19, 24

Nautilus 46

SportsArt 17

Aromatherapy Associates

Star Trac



17, 20, 66, 67, 89

18, 20, 60

17, 42, 78, 79

11, 16, 58

GoCycle 90

Neom 18

Babor 17

Hammer Strength


NextLevel Leadership Consulting

Badstu 15

Healing Summit



Barr + Wray


Helios Gea



09, 62

BC Softwear

20, 49


80, 81 17, 38

Bear Grooming Biologique Recherche

HL Concepts



17, 71, 74


Holder Mathias



21, 59

Illyria Wellness


OPI 18

Bisazza 90

Inhere 91

Origin Fitness


Book4Time IBC

Iso Benessere


Ortho Therapia



06, 57

ISPA Conference & Expo


Pañpuri 46

Clap Tzu



Clarins 58

Kerstin Florian



02, 15, 58

Coach House



Curveline Design


35, 41, 60 64

Paul Mitchell


Pharmos Natur


32, 46, 74

Physiotherm 46

18, 22

Pino 15

Lakshmi 46

Pure Massage

Dalesauna 88



David Harber


Life Fitness

Deep Nature



56, 60

15, 20, 82, 83, 92 15

99 43, 93

14, 22

Stimularium 46 Sweetsquared

58, 62, 64

Taji 42 Team Dr. Joseph Technogym

70 20, 36, 39, 92


26, 46, 62

The Massage Company


The Modern Garden Company


The Organic Pharmacy


Totally UK


Tribe 517


TyloHelo 40 Unbescheiden 74 Unique Pools


Vitalis Dr Joseph


RKF Luxury Linen


Lissoni 17

Roth Sauna


Living Earth Crafts

Santa Maria Novella



Schletterer Consult


Walker Simpson Architects

99 74

42, 84, 85

Made for Life

Dröm 63

Majestic 95

Sea Magik


Wäscherei Reichel

Elemental Herbology

Margaret Dabbs London


Shared Beauty Secrets


WaterRower 36

Massage Envy


Shellac 15

Wavestone 43

Metropolis Arkitektur & Design


Soma 94

Wellness for Cancer



WoodWay 36


53, 59

04, 15, 18, 22, 59, OBC


16, 40, 42

Embrace Change


Midgards Kalari

Esensa Mediterana



18, 22

17, 18, 59, 61

Doskar 46

18, 35, 64, 73

Spa Life International

13, 70 22

Yves Delorme

28 91

To discuss any bespoke advertising requirements, please contact the sales team at European Spa, T: +44 (0) 115 950 4748.



In conversation with

MARIA D’OREY We meet Maria d’Orey, director of spa and fitness at Pine Cliffs, a Luxury Collection Resort in Portugal’s Algarve, to discuss the Art of Wellbeing “Wellbeing starts with you. If you don’t do, if you don’t know, then you can’t lead.” My advice for everyone in our industry is to be a shining example by putting into practice the things we recommend to improve the overall happiness and wellbeing of others. You need to try everything yourself if you are to really know how to lead people. I studied law but then changed direction because I loved sports. I gained a Masters in fitness and nutrition before studying for a postgraduate degree in spa operations and management. This was the beginning of my journey. Today, I am passionate about working on our spa concept: Serenity – The Art of Wellbeing, which launched at Pine Cliffs and the Sheraton Cascais Resort in 2016.

“Learn to take care of yourself. Save one hour, or even half an hour, every day, just for you.” Personal wellness is defined by our daily actions. It’s not easy to combine all our roles in life, but I believe that if you are not well for yourself then you cannot be well for others. Every day I look after my young daughter, my family, my team and two spa and fitness centres. I work long hospitality hours so it’s challenging, but I also ensure I make time for myself. If you find time for you, you can think well and be well. You need to discover what you like; find pleasure in whatever activity you do and make it a daily practice.

“Every day I run 10km and finish off with a swim in the ocean.” The cryotherapeutic effect of the ocean on my body is amazing. I get up at 6am, run for an hour before my swim, then I go back home and get my daughter ready. Once I have dropped her off at school I arrive just in time for a 9am briefing with our GM. My morning ritual inspired our ‘Challenge with Maria’ initiative. Now I invite our guests to come running with me and join me in the sea. A few have told me it has changed their lives, inspiring them to start their own wellness regime. Combining everything for the maximum benefit is something I have learnt so I use my running and swimming time to meditate.

“Wellbeing starts with a few small steps and a little listening.” ‘Serenity’ is a unique holistic concept that combines fitness, nutrition and wellness treatments delivered by my expert team and our chosen brands. We try to personalise everything for every guest. I am proud of the work we are doing to build new wellbeing programmes which, in turn, is driving new business to help with our seasonality challenge in the Algarve. We listen carefully during our


Maria d’Orey is director of spa and fitness at Pine Cliffs, a Luxury Collection Resort in Portugal’s Algarve and its sister property, Sheraton Cascais Resort, near Lisbon. As well as managing both spa and fitness teams, she is responsible for partnerships, marketing and creating signature treatments.

consultation to identify guests’ needs and then really personalise their experience. For me the goal is for every guest to leave happy.

“The secret to building a strong spa team is clarity and objectives.” My core team have worked with me for more than six years. In Portuguese we say ‘we are together’. We celebrate our success and when things go wrong we learn and we improve. We also invest in lots of training and are always growing. I really do take care of my team. They are encouraged to keep fit by doing something they enjoy and that motivates and inspires them. I love running but others may prefer Pilates, yoga, weight training or something else.

“My father inspired me. He was unsure about my move into the spa industry initially, but now he is very happy for me.” My dad is a very special person. He gave me his values, an excellent education and the chance to try all the things I wanted. Most importantly, he taught me to take pleasure from learning new things and he trusted my decisions and let me dream. www.serenity-spa.com

Maria d’Orey was speaking to Sarah Camilleri


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Profile for European Spa magazine

European Spa magazine Issue 70  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the g...

European Spa magazine Issue 70  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the g...