European Spa magazine Issue 65

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Issue 65 | August/September 2018 |

ICELANDIC RETREAT Elemental wellbeing at the Blue Lagoon’s Retreat Spa


The global influences shaping Cinq Mondes’ beauty rituals


How to live well for longer at Victoria-Jungfrau Grand Hotel


Our Expert Guide to the best towels, uniforms and spa linen


SKINSYNCHRONISING PEPTIDE 24/7 Inspired by the body’s inner clock Discover your most radiant skin ever with skin-synchronising Peptide 24/7 to work around the clock and help keep skin wellrested, radiant and beautiful.


Night Scented Stock World Exclusive ELEMIS is the first company to extract the cold pressed seed oil from the delicate flower of Night Scented Stock, rich in Omega 3 fatty acids


+44 (0)20 7907 2724 ELEMIS.COM/NEWBUSINESS

Welcome I SS U E 65 | AU G U S T/ S E P T E M BER 2018

Take it to the next level


ummer is a busy time for the European Spa team as we travel far and wide to report the latest business news, investigate recent launches and monitor the developments shaping the spa world. Meeting people is, of course, crucial to pushing any business forward, and in this issue we bring you a host of show reports and previews that are testament to the importance of one-to-one facetime between suppliers and spa operators. Read our highlights from the recent Forum HOTel&SPA, in Paris (p64) and SPATEC Europe in Marrakech (p40), as well as previews of the upcoming SpaFest 2018, which will take place in Newquay, UK, this September (p54), and the Global Wellness Summit 2018, set for Italy in October (p28). Elsewhere, we meet the experts behind three fascinating, yet distinctly different, new spas that are taking their offerings to the ‘next level’. Iceland’s world-famous Blue Lagoon is home to the stunning new Retreat Spa, where we explore a sumptuous subterranean world and experience the therapeutic treatments delivered in its famous silica-rich waters (p32). We also meet the team delivering the ground-breaking Nescens Better Ageing concept at Switzerland’s iconic Victoria-Jungfrau Grand Hotel & Spa (p56). In the UK, we talk to the entreprenurial mother-anddaughter team Anna and Sonia Brilli, to find out how their elegant London-based boutique mediaspa, Ella di Rocco, delivers wellness from the inside out, through vinotherapy and an intriguing non-invasive menu (p78). As well as our pick of the best professional product and treatment launches in Menu (p45) and equipment innovations in Style (p69), we bring together industry leaders to compile our Expert Guide to Textiles (p90). This insightful annual buyers’ guide talks to six exceptional spa uniform, towelling and spa linen providers about the importance of selecting the right textiles, to help investors make better-informed buying choices. We hope you enjoy reading our specially curated summer issue and have time to enjoy some sunkissed wellbeing yourself as well as looking after your clients and guests.

Sarah Camilleri Publisher & founding editor

The Team Publisher & founding editor Sarah Camilleri +44 (0) 115 950 4748

Assistant editor Ian Parkes +44 (0) 115 950 4748

Contributing editor Mark Smith +44 (0) 7956 658261

Art director Richard Page +44 (0) 7917 646495

Contributing editor Sarah Todd +44 (0) 115 950 4748

Subscriptions manager Angela Sharpe +44 (0) 1353 772173

Production editor David Fagan +44 (0) 115 950 4748

Contributing editor Hellena Barnes +44 (0) 115 950 4748

Accounts manager Julie Jones +44 (0) 115 950 4748

Office address: European Spa magazine, Spa Publishing Ltd, Halifax House, Halifax Place, Nottingham, NG1 1QN, UK. Online & social media:





The No.1 business magazine for spa and wellness professionals. Published six times a year by Spa Publishing Ltd, European Spa is an independent, intelligent business title specifically for spa decision makers shaping the wellness market throughout the UK, Europe and beyond. European Spa is printed by Buxton Press on paper sourced from FSC-certified forests.

Spa Publishing Ltd is registered in England. Company No. 6293825

Contents I SS U E 65 | AU G U S T/ S E P T E M BER 2018



The latest industry developments, including a sparkling new spa addition to the Champagne region of France.


We talk to GWS chair and CEO Susie Ellis ahead of this year’s event, to be held at Technogym’s headquarters in Italy.


Held for the first time in Morocco, delegates enjoyed a familiar and effective schedule of networking and meetings.


This second annual gathering aims to nurture and educate spa professionals on the theme of ‘People, Planet and Health’.


A boutique spa event in Paris enjoyed presentations and discussions on the theme of ‘A New Era in Wellness’.




MATTHEW MACKANESS The Rudding Park spa director shares his experience of joining the industry, and discusses his efforts to improve revenue.

Spas 32 RETREAT SPA AT THE BLUE LAGOON, ICELAND The country’s most iconic landmark now has a subterranean spa that offers unique treatments in the luxury of its geothermal lagoon water.




Expert Guide 90 TEXTILES

We consider the importance of choosing the right spa linen, uniforms and towels, with comprehensive advice from leading suppliers including Florence Roby, BC Softwear, La Beeby, Fashionizer Spa, Majestic Towels and Inline London.

The art of running

Running isn’t just physical. It feeds your soul. That’s why RUN ARTIS combines an emotional seamless design with defined ergonomic standards and a unique cushioned surface to always give you the sensation you prefer the most. RUN ARTIS, the art in motion.

Contents I SS U E 65 | AU G U S T/ S E P T E M BER 2018




& SPA, SWITZERLAND The Spa Nescens Better Aging programmes now on offer at this well respected Alpine location combine diet and exercise to improve longevity.


Mother-and-daughter Anna and Sonia Brilli are bringing traditional vinotherapy and effective non-invasive treatments to the heart of London.

Menu 45 MENU

The best new products and treatments, including Caudalie’s Vinopure facial and retail range, and Babor’s Grand Cru Edition skin-beautifying ampoules.




The French skincare pioneer’s founder discusses sumptuous spa treatments and its new wellness-led retreat concept.

Wellness 83 WELLNESS

Our round-up of recent developments includes a celebration of 65 years of excellence at Germany’s family-owned wellness clinic, Buchinger Wilhelmi.


Design 69 STYLE

Renew your subscription today... Published six times a year and packed with quality coverage to inform and inspire, European Spa will keep you up to speed with the latest industry developments and news. To subscribe visit:


An eco-conscious city garden that was debuted at the UK’s Chelsea Flower Show inspires our selection of wonderful outdoor spa furniture and fittings.

Annual subscription rates (six issues): UK: £65 EU: £85 Rest of world: £110 On the cover: After welcoming 1.3 million visitors in 2017, Iceland’s Blue Lagoon now boasts the stunning Retreat hotel and spa, which is almost completely surrounded by its healing geothermal waters.

European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of going to print, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd







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Royal Champagne Hotel is a sparkling addition to region French skincare brand Biologique Recherche complements first world-class wellness destination in famous wine-producing area FRANCE: The renowned Champagne region has unveiled what has been described as its ‘first world-class destination spa’. The Royal Champagne Hotel and Spa has reopened after a four-year, multi-million-pound transformation that followed its acquisition by the Boston-based Champagne Hospitality Group. At the heart of the 49-suite property, which overlooks the UNESCO World Heritage site, is a new 1,500sqm spa that was conceived by architect Giovanni Pace, with interior design by Sybille de Margerie of the Taittinger family. French luxury skincare brand Biologique Recherche is the primary product house. “We are embarking upon something unique in this very special place, enveloping our guests in a sensory experience that is wholly restorative and as uplifting as the bubbles in a glass of Champagne,” said general manager Nicolas Béliard. The spa comprises nine treatment rooms, seven

individual and one double, complete with Gharieni treatment beds and private showers, as well as a double suite that includes a Jacuzzi inside a wine barrel, a private terrace and a shower. Biologique Recherche’s exclusive range of treatments includes ‘seconde peau’ or ‘second skin’, a regenerating and lifting facial. Remaining loyal to its French roots, two further Parisian-based brands, Rose & Pepper and Skinhaptics, are providing massage oils, the latter

“The Royal Champagne Hotel & Spa brings the very first world-class destination spa in the region. ” Elise Roulon Spa manager

for pregnant women and children. Other facilities include a 25m indoor heated pool and a 14.6m outdoor pool, along with a eucalyptus-infused sauna, a hammam, a yoga studio, manicure and pedicure stations, and several relaxation areas. Technogym has equipped the expansive state-of-the-art fitness room. Two-star Michelin chef Jean-Denis Rieubland will lead the hotel’s duo of gastronomic experiences – a gourmet dining room, Le Royal, and a more casual, all-day restaurant, Bellevue. Speaking to European Spa, spa manager Elise Roulon said: “The Royal Champagne Hotel & Spa brings the very first world-class destination spa in the region. “With such facilities, a full experience can be offered for those who want to combine wine tourism and wellness, less than two hours’ journey from Paris.”


Business News

Hotel Lutetia digs deep for Akasha’s sunlit pool

News in brief Suzanne Martin joins Lanesborough Club UK: The Lanesborough Club & Spa

has added brow expert Suzanne Martin to its resident partners. Martin is renowned as the creator of ‘The Couture Brow’, providing an artistic approach to custom designing the perfect brow shape and colour by studying face shapes and personal styles. Martin joins wellness brand Bodyism, beauty expert Anastasia Achilleos and globally acclaimed hair stylist Daniel Galvin Jr at the Knightsbridge club.

LivNordic offers ‘longest spa break’ on Viking Sun FRANCE: The Set Hotels group has opened its latest Akasha Holistic Wellbeing Centre at the Hotel Lutetia on Paris’ Left Bank. Already present at the Café Royal in London and Amsterdam’s Conservatorium, Akasha – a Sanskrit word for ‘ether’ or ‘space’ – aims to provide guests with a guided journey to Robin Mauras-Cartier promote health, happiness and fulfilment. The creation of the 700sqm spa was part of an overall refurbishment of the hotel, previously owned by the Taittinger family for half a century, that has taken three years and cost £88.5 million (e100 million). With architecture and interior design by Jean-Michel Wilmotte, it is claimed the spa is unique in central Paris as it

benefits from natural light despite being below ground. “There are currently no luxury grand hotels on the Left Bank, especially none with a daylight pool, which is what we are offering at Lutetia,” said Robin Mauras-Cartier, director of Akasha. “It was a real process to create the spa – we had to dig down to create a whole new floor.” As well as the 17m pool, there is also a sauna, a steam room, a Jacuzzi, and a 100sqm Life Fitness-equipped gym. The spa has partnered with Carita, Aromatherapy Associates and Swiss cosmeceutical company Cellcosmet & Cellmen to provide an advanced range of treatments. There will also be a range of fitness classes available, such as bootcamp, ladyfit, meditation, boxing and Ashtanga yoga. In addition to day guests, there will be a limited number of spa and gym memberships available.

Noella Gabriel targets growth as Elemis president GLOBAL: Noella Gabriel has vowed to triple the business of skincare brand Elemis over the next three years after being promoted to the role of president. One of the co-founders of Elemis, alongside Sean Harrington and Oriele Frank, the brand’s former UK and European managing director has delivered unprecedented growth year on year since taking up that role in 2014. While continuing to oversee and manage the UK business, as president Gabriel will also set about making Elemis a household name in the US, centring on the establishment of a nationwide speciality retail rollout with ULTA beauty. With Elemis products sold in 1,600 locations across 90 countries, Gabriel said: “My dedication to developing, mentoring and boosting leadership is unwavering. With the team, I’m committing to tripling the business in the next three years. We are taking Elemis straight to the top. “In the US, we are already seeing triple-digit growth, setting the tone for our launch with ULTA Beauty. We’re really poised for great things.” CEO Harrington said: “Elemis has incredible momentum, success and opportunity, and is leveraging all of this to claim our place as a global leader in skincare. “We are all excited to see Noella continue to support the Elemis world and bring to the US the same tenacity, energy and bold leadership she has given to the company for nearly three decades.”


Global: LivNordic, the spa and

wellness brand managed by Raison d’Etre, has created and designed a new spa aboard the latest ocean liner from Viking Cruises. A 245-day journey on the Viking Sun, which costs £67,690 (@76,475) and visits 59 countries, departing London on August 31, 2019, is said to be the longest spa break available. The spa features a Nordic sauna and Snow Grotto, exposing the body to extreme heat and cold. livnordic-spa

Corfu hotel incorporates Cinq Mondes treatments GREECE: French beauty brand

Cinq Mondes is providing treatment inspiration for a spa at the 70-room MarBella Nido Suite Hotel and Villas on the Greek island of Corfu. Alongside a couples’ and a single treatment room, the boutique spa comprises a sauna, a steam room and a hammam. There is also a gym with sea views and equipment from 3D Leisure, as well as an infinity pool.

Technogym boost to The Grove’s fitness plans UK: The Grove is to invest £300,000

in renovating the fitness offering at its Sequoia Spa, while introducing an enhanced treatment menu courtesy of Natura Bissé and ESPA. The full gym refurbishment includes new cardio, weights and functional fitness zones with the latest Technogym equipment. There will also be physiotherapy and nutrition consultation rooms.

Business News

Raison d’Etre will build wellness into Gehry-designed city revamp DENMARK: The largest spa and wellness experience in Denmark is scheduled to open in spring 2019 as part of a major redevelopment designed to turn the port city of Sønderborg into a new ‘go-to’ destination. Irmela Heinsius Spread over four floors and 4,500sqm of the 600 million krone (£70 million/379 million) Alsik Hotel, the development has a working title of ‘The Alsik Spa – Nordic Wellness’. Its design and implementation are to be carried out by wellness consultants Raison d’Etre. “The Alsik Spa is being built to showcase the best of Scandinavian wellness and wellbeing practices,” Raison d’Etre’s senior project manager Ian Bell told European Spa. The spa will offer a 20m indoor pool, an outdoor infinity pool, a thermal experience known as ‘Ice and Fire World’, a Watsu

Heavenly spa opens on Paphos

pool, an Aurora Borealis Cave, a hammam, 19 treatment rooms with Gharieni beds, and a Technogym-equipped gym. Raison d’Etre will also create a unique signature treatment, with details to be revealed closer to the opening date. Product partners are set to be confirmed in September. The masterplan for Sønderborg has been created by world-famous architect Frank Gehry to transform the waterfront area into a vibrant district, with the 190-room hotel at its heart. The hotel has been designed by Henning Larsen Architects, with investment from the Danish Pension Fund PFA and the Bitten & Mads Clausen’s Foundation. Hotel general manager Irmela Heinsius added: “Sønderborg will gain a unique spa and hotel, attracting visitors and guests from all over Denmark and neighbouring Scandinavia, and Germany.”

Enter a Secret Garden at Ringwood

CYPRUS: Thanos Hotels has completed a €10 million (£8.83 million) renovation of its Annabelle hotel in Paphos that includes a new spa. Following the relaunches of sister hotels Anassa and Almyra in 2016 and 2017 respectively, Annabelle has now opened the doors to its 735sqm Ouranos Wellbeing Spa, named after the Greek god of the sky and heavens. Located on the top floor of the hotel, the spa contains a 14.5m indoor pool that commands views of the Mediterranean, along with a sauna, a Technogym-equipped fitness centre and four treatment rooms that include a beauty salon. There is also a rooftop pool. Organic skincare brand ila, marine-based OSEA, and collagen-inspired QMS Medicosmetics contribute to a diverse array of treatments. Commenting on the spa’s creation, which was overseen by Parisian designer Joelle Pleot, assisted by spa manager Ingrid Price, Thanos Hotels managing director Thanos Michaelides said: “It was important to include the spa in our renovation project as it is now a key part of the guest experience at the hotel.”

UK: Ringwood Hall Hotel & Spa, a 19th-century Grade II-listed Georgian manor house in Brimington, Derbyshire, has completed the £1.6 million (31.8 million) development of its Garden Secret Spa. Designed by West Yorkshire-based Curveline Design, the 550sqm spa includes a 12m hydrotherapy pool that incorporates jade and ink lighting to reflect the gardens and its products. There is also a salt sauna, a herbal sauna, a blossom steam room, a hammam, ice fountains and experience showers, along with seven treatment rooms, one of which is a duo/triple, and another a private suite with whirlpool baths. “The remit was to bring the vintage, fragrant gardens indoors, so a lot of thought went into it,” Claire Caddick, from consultancy SPArticulate, told European Spa. “It’s not only the design which reflects this, and the thermal cabins with garden views, but the treatments epitomise the ethos too.” Lola’s Apothecary, which produces natural, handmade products, provides treatments. Facials are from Ytsara, with Salt of the Earth for manicures and pedicures, and Artistic for colour and gel. Caddick said a second phase of the development “will see the spa extend out into the grounds and will be a journey to be enjoyed in all weathers”.


Business News

All aboard for a spa with Celebrity Edge

GLOBAL: Celebrity Edge will provide a ground-breaking spa when the cruise liner embarks on its maiden voyage later this year. Designed by Kelly Hoppen, MBE, the 2,043sqm spa features 23 treatment rooms and a thermal suite with a hammam, a salt inhalation room, an aroma steam Aishling McCarthy room, a float room, a crystalarium, an infrared sauna, rainfall water therapy and heated loungers. Elemis is the chosen product house. “Celebrity Edge is a revolution in cruise travel and The Spa introduces many first-at-sea experiences,” spa director Aishling McCarthy told European Spa. “We have curated a remarkable, sensory journey that includes new and innovative services, equipment, and partners such as Kérastase and Ideal Image. The introduction of Elemis BIOTEC

facials and eight distinctive experiences to invigorate mind and body in the thermal suite is truly unique, innovative and offers the wellbeing everyone needs.” Oriele Frank, co-founder of Elemis, told European Spa: “Working with Kelly Hoppen was an honour. Her infusion of nature and natural materials into the spa design fits perfectly with Elemis’ values.” Also on board, Gharieni is supplying its Spa.Wave MLW Amphibia, WellMassage4D and MLX Quartz treatment couches, while Technogym fitness equipment will be complemented by experiences from Fitness on Demand; 4D PRO; TRX and Everlast. Cosmetic treatments will be provided by Ideal Image Ocean, with haircare brand Kérastase delivering its first Institute at sea. After two voyages around the Caribbean in 2018, Celebrity Edge will head to Europe next year.

Thermal suite crowns One Spa refurbishment UK: One Spa, part of the Sheraton Grand Hotel & Spa in Edinburgh, has unveiled new additions to its thermal suite to complete a £2 million (32.27 million) refurbishment programme. The highlight of the investment has resulted in the opening of a dry salt room that offers reclined seating and a feature salt-brick wall with colour therapy backlighting, along with a new quiet relaxation room that incorporates luxurious loungers and a log fire. Barr + Wray carried out the work overnight to minimise disruption for guests, with the spa open during the day as usual. With the new suite complementing the recently refurbished surrounding areas, spa director Mark Perkins told European Spa: “To keep our position as one of the leading spas in Scotland, we regularly review our contemporary offering and consider how it can be enhanced even further. “Now, more than ever, people recognise the


Advanced training to aid therapists’ health GLOBAL: Spa expert Beata Aleksandrowicz has developed a new advanced educational programme to ensure therapists take care of themselves and deliver exceptional treatments. The Pure Massage Spa Training Method Masterclass Beata Aleksandrowicz is a unique two-day training solution that will teach therapists how to protect their bodies while giving any type of treatment. Emphasis will be placed on effective communication, treatment personalisation and providing clients with appropriate advice. Referring to the course’s combination of theoretical, physical, group and role-play activities, Aleksandrowicz said: “We know therapists work very long hours and do not necessarily have the tools to take care of themselves. This masterclass gives them an everyday routine to keep them free from injury and burnout.”

Appointments Davina Hassell joins Lodore Falls

Davina Hassell

UK: Lodore Falls has named Davina Hassell spa manager ahead of its re-opening after a £10 million (s11.3 million) refurbishment. After a 21-year spell at spas in Dubai, Qatar and India, Hassell most recently worked at Seaham Hall, and the MacDonald’s Hotel in Chester.

Swinton Estate turns to Iain Shelton

Iain Shelton

UK: The Swinton Estate has made Iain Shelton managing director of hotel, spa and leisure. Shelton, who has previously worked in a similar role at Bolton Abbey and Chatsworth, will oversee all aspects of the Swinton Park hotel, the Country Club & Spa, and the estate’s bivouac glamping site.

Global Team CND’s new ambassador importance of looking after their mind, body and soul, and with that, new treatments and therapies are popping up all the time. ‘Last year, we launched our beauty salon NOW by One Spa, and the addition of the salt room and relaxation area to our thermal suite, together with the complete refurbishment throughout, is the next exciting step in our evolution.”

Samantha Birkett-Leigh

UK: CND has strengthened its ambassadorial team with the appointment of Sweet Squared’s Samantha Birkett-Leigh. Global Team CND is an esteemed group of 13 educators who represent the brand at the highest level, with five from international markets, and eight from the US. |

Unique expertise in high-end personalized beauty care For 40 years, the Biologique Recherche Methodology has had a reputation for astounding effectiveness based on clinical approach to beauty care using pure, concentrated ingredients as well as innovative protocols like Seconde peau. The Seconde Peau treatment accelerates cell renewal and optimizes healing for a visible and immediate tightening effect.

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Business News

Final part of Carden Park refurbishment will ‘innovate offering’ UK: Carden Park is promising “unparalleled attention to detail” at its new £10 million (@11.3 million) spa that broke ground in July and is due to open next summer. The spa will be the end of a £20 million refurbishment at the Cheshire hotel over the past three years. “Interest in health and wellness has seen such a significant growth recently and we wanted to innovate our wellness offering, making sure it is of the same calibre as the rest of the Carden Park experience,” said general manager Hamish Hamish Ferguson Ferguson “We’ll be offering Cheshire residents a superb place to relax and socialise, but our new spa will also be an exciting addition to the luxury leisure-break market.” Day spa visitors and overnight guests will be able to enjoy an outdoor garden with a sensory hydrotherapy pool, hot tubs, fire pits and a sauna, as well as private ‘secret garden’ relaxation spaces and a central Champagne bar. Inside will be a large vitality pool, an ice fountain, a snow shower, experience showers, footbaths and heated loungers, along with 14 treatment rooms and a beauty lounge offering manicure, pedicure, lash and brow services. There will also be a first-floor lounge and restaurant with far-reaching views. “We have 1,000 acres of private land and our spa is designed to maximise this. Indoor and outdoor experiences will connect seamlessly, with a number of al fresco experiences and an unparalleled attention to detail,” added Ferguson.

From left: Victoria Lawson, commercial director of building contractor Pave Aways; Steve Morgan, CBE, owner of Carden Park; Steven Owen, managing director of Pave Aways; Hamish Ferguson; and Dennis Swain of HB Architects

Community hub aims for accessibility

UK: A private/public collaboration is set to realise a new spa as part of a community project in Warrington. The Great Sankey Neighbourhood Hub is being billed as a ‘testing ground for the future of wellbeing’ thanks to the extensive offering planned, which includes Primary Care health services, where local residents can visit a GP or practice nurse, along with a pharmacy and a library. In addition, a spa with four treatment rooms is due to open in September. Leisure provider LiveWire has partnered with Warrington Borough Council to bring the Hub to fruition. The latter has provided £3 million (@3.4 million) of the £6.8 million required for the build. NHS England, Sport England, the Football Foundation and the Lawn Tennis Association also contributed. Liz Holmes, of Commercial Spa Strategies, has overseen the development of the ‘Garden Spa’, while Dalesauna is


providing a thermal journey that involves a traditional sauna, an infrared sauna, a salt room, an aroma steam room, a Jacuzzi and heated loungers. There will also be a relaxation room and the spa will lead into a ‘sun-trap’ garden complete with terrace. Natural Spa Factory will provide treatments, and preparation for a private label brand and unique rituals are currently under development. Speaking to European Spa, Holmes said: “Preparations for the Garden Spa are different to working with a hotel spa as the main focus is on accessibility and engagement. “So, from a costing point of view, we aim to get a product people feel they can relate to in that environment. It’s potentially for people who haven’t used a spa before, so we want to encourage greater use and do a lot of in-reach and out-reach activities to make it work.”

Sea and Sky spas underpinned by Anne Semonin treatments

GREECE: A dual spa at Corfu’s Ikos Dassia has partnered exclusively with renowned French beauty brand Anne Semonin. Ikos Dassia offers 13 treatment rooms across the two spas, which occupy a combined area of 2000sqm, one in each of the two buildings – Sea and Sky – that comprise the 411-room hotel. “When creating the spa, our main task was for a concept that would not only be able to fully service all the rooms of the resort, but also to create enough interest among our guests to visit both spas, in order to experience a wide selection of fitness and beauty services,” said Ikos Dassia director of spa, Spiros Gaitanidis. Anne Semonin treatments and products are available in both spas, however, in the Sea spa, guests can also exclusively experience Thai massage, a vital detox lymphatic massage as well as targeted fat reduction using Xero Lipo equipment. Designed by Thessaloniki-based Nimand Architects, and built at a cost of @2.36 million (£2.09 million) Sky spa has a 20m pool, with a 16m one in Sea, which also has a Technogym-equipped fitness centre. KLAFS thermal suites in each spa include a steam bath, a sauna and a hammam, and there is also a hairdressing salon and a nail salon.



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Business News

UK spa industry unites to boost inclusivity in National Spa Week UK: This year’s National Spa Week (NSW), operating under the theme of ‘Celebrate Spa’, takes place across the UK from September 10-17, co-sponsored by and anti-ageing skincare Lisa Barden brand Lumity Life. National Spa Association vice-chair Lisa Barden said she believes that enticing offers from spas across the country will encourage more people to take part than ever before. “National Spa Week is about getting more people into spas more often,” she told European Spa. “We want the public to think of regular spa attendance as equally important and normal as regular gym attendance is for complete wellness. “With the NHS under huge strain and more and more people needing help with lifestyle related physical and mental health issues, the spa industry should now be considered the frontline in preventative help and treatments. “We need to showcase all the things we offer in spa these days and how far we’ve come in the last 10 years, not least in terms of inclusivity. Spas are for everyone, from all walks of life and all shapes and sizes.” Numerous packages are available for people to reserve via the National Spa Week website, which takes them to the

Caudalie partners with Thwaites UK/FRANCE: Leading French skincare brand Caudalie has entered into an exclusive partnership with British hotel group Thwaites. As an expert in vinotherapy, Caudalie’s treatments and products will be available in the six Thwaites hotels that include spas: in Knutsford, Leeds, Kettering, Penrith, Almondsbury and Fareham. Thwaites will also be the first hotel group to Tracy Brasenell launch Caudalie’s range of amenities and toiletries. Tracy Brasenell, national sales manager for Caudalie UK & Ireland, told European Spa: “We bring a fresh, innovative and commercial expertise to the partnership, and are committed to delivering even greater profitability and growth to the Thwaites spa business. “The UK launch of our hotel amenities and toiletries at Thwaites, will improve the spa capture rate and increase retail sales.” | website to complete and pay for their bookings. founder Abi Wright said: “Our participation is all about contributing to the success of the spas we work with and the customers we serve.” Lumity Life founder, Richard Emanuel, added: “We’ve recognised that NSW and spas across the UK share our holistic approach to beauty and wellbeing. Supporting the hard work that spas do in helping to relieve stress and bring balance is of the utmost importance to us.” | |

St Michaels debuts its extensive Cornish spa and health experience UK: St Michaels Resort in Falmouth has completed the much anticipated £8 million (29 million) development of its new spa, health and fitness complex. Chairman Nigel Carpenter designed the interconnected 800sqm spa and 1,000sqm health club along with architects Poynton Bradbury Wynter Cole. “Our new facilities recognise the increased importance of wellbeing to leisure breaks and the ultimate convergence and synergy between health, Nigel Carpenter fitness, and spa,” Carpenter told European Spa. Overseen by spa manager Lucy Mingo, the spa has a 14m hydrotherapy pool with 24 hydrotherapy stations and an eight-seater Jacuzzi, supplied by Apex Pool Engineers. In addition there is a glass-fronted aromatic bio sauna; two steam rooms, one infused with Cornish salt mist; experience showers; an ice bucket shower; a hot tub; a Finnish barrel sauna; a rasul; and a Champagne nail bar with OPI products. The spa’s 10 treatment rooms include a couples’ suite and Gharieni beds, with treatments from Elemis, Natural Spa Factory, ishga and Made for Life Organics. Within the health and fitness centre there is a 17m pool, along with an additional sauna, a steam room, experience showers, a heated relaxation area and a sun terrace. Its 350sqm gym includes state-of-the-art equipment from Technogym, Matrix, Escape, Concept2 and Keiser. There are also three studios for spin, rowing and fitness, with 100 instructor-led classes per week.


Business News

Bannatyne founder opens new spa to boost offering at first club UK: The first Bannatyne’s health club to open in the UK, at Ingleby Barwick 21 years ago, now boasts a new spa, which opened at the end of May and includes five treatment rooms, including a dual room, manicure and pedicure stations. Part of a phased £2 million (22.27 million) overall refurbishment of the club,

treatments are provided by Elemis, HD Brows, LVL and Jessica. Karen Wilkinson, group spa director at the Bannatyne Group, said: “Ingleby Barwick will always be special as the first club opened by Duncan Bannatyne, and we were delighted to welcome Duncan to officially open the new Spa. “The addition of a Bannatyne Spa is fantastic news for the health club and the local area. It will support our focus on holistic health and wellbeing and enable people to fulfil their desire for healthy lifestyles based on a blend of exercise, relaxation and rejuvenation.” The spa has appointed Ashleigh Baker as its manager. Baker has spent seven years with the Bannatyne Group, starting as a therapist at its Darlington spa before progressing to manage the facility. She is joined by senior spa therapist Hannah McDougal and spa therapists Louise Briggs, Elisha Hughes-Bunn and Emily Lockwood. A similar refurbishment is set to be unveiled for the group’s health club in Belfast later this year.

Spa Life UK’s show of strength UK: The ninth Spa Life International (UK) will be bigger and better than ever, according to event co-founder Andrew Hammond. For the first time since its inception, the UK version is to return to the previous year’s location, the Hilton Metropole in Birmingham, on November 13 and 14. Media partnered by European Spa, the two-day convention promises a combination of spa industry insight, product launches and extensive networking opportunities. “Spa Life UK attracts more than 500 senior spa professionals and importantly, several new brands from our international events are now looking to attend in the UK,” said Hammond. “This means there will be even greater exposure to new product innovations and more choice for spa operators seeking to review the supply market. Based on the success of our shows in Germany and Ireland this year, it seems our growth is showing no signs of slowing up.”

Formby Hall spa to display a unique ‘floating’ design UK: Formby Hall Golf Hotel & Spa is to undergo an £18 million (220.4 million) renovation that includes a “best-in-class” spa facility, according to Chris King, director of CS Hotel Solutions, which operates the property. Situated 14 miles north of Liverpool, Formby Hall will be Chris King dramatically transformed over the next 18 months, increasing its total number of rooms from 76 at present to 159. Although Formby Hall currently has a spa and health club, a new standalone 2,000sqm spa is to be built, commanding views over the Fairway Lake that runs alongside the 18-hole championship golf course. “We already run a very successful spa business at the resort,” King told European Spa. “However, this new spa is one which will enable us to compete alongside other high-end destination resorts in the UK. “The spa will offer our guests the ultimate in luxury, along with a fabulous and extensive range of the latest treatments and thermal experiences, several relaxation areas, both inside and out, and a wellness studio. “The aesthetic will make it feel like the entire building is floating on the lake, with the external terraces, featuring a fire pit and sunken seating, and the pool


September 21-22, Atlantic Hotel, Newquay, UK With a diverse range of speakers, this is a meaningful gathering for those running the wellness industry to discuss people, the planet and health.

ISPA Conference & Expo

stretching over the water. It will be a unique setting.” Unwin Jones Partnership is to oversee the architectural design of the spa, which is scheduled to open late 2019 or early 2020, working in tandem with Liz Holmes of Commercial Spa Strategies. The spa will include six thermal experiences, a rasul, several relaxation suites, a hydrotherapy pool, an indoor/outdoor pool, a bistro, a juice bar, the wellness studio and 12 treatment rooms.

Share your appointments, announcements, launches and diary dates with Ian Parkes by calling +44 (0) 115 950 4748 or email


Diary dates

September 24-26 Phoenix Convention Center, US This three-day event and expo is attended by global spa professionals and features speaker presentations across all sectors.

Global Wellness Summit

October 6-8 Technogym, Italy The 12th GWS returns to Europe, to Technogym’s headquarters, uniting leaders, influencers and visionaries to positively impact and shape the future of the global wellness industry with interactive sessions and panel-led discussions.

Book your place at Europe’s largest spa-dedicated event Partnership Opportunities

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13th & 14th November 2018 - Hilton Birmingham Metropole

© map: Thacchuck; pictures: 123RF, shutterstock © map: Thacchuck; pictures: 123RF, shutterstock

The Spa Life UK Convention brings together more than 500 senior spa professionals, 18thconnecting - 19th June th th 18 and - 19 Junean inspirational you with the right people, products and brands to grow your business delivers conference programme allowing you to learn from The bestJohnstown practice. The Johnstown Estate Hotel & Spa Estate Hotel & Spa CO. MEATH Register on-line: or call +44 CO. (0) MEATH 1268 745892

Life International Spa Spa Life International Ireland Ireland 2018 2018

Business Preview: Global Wellness Summit 2018

Shaping the business of wellness European Spa previews the 12th Global Wellness Summit, which promises a vibrant mix of conversation, collaboration and culture at Technogym’s headquarters in Italy from October 6-8


or the first time in the history of the Global Wellness Summit (GWS), a leading international company is set to host the annual gathering of more than 600 influential spa and wellness industry leaders. Italian fitness brand Technogym will welcome delgates to the three-day event, taking place from October 6-8 at its headquarters in the small town of Cesena, sited in the heart of ‘Wellness Valley’. This area of the Emilia-Romagna region is renowned for its proactive attitude towards wellness, health and quality of life. European Spa speaks to GWS chair and CEO Susie Ellis (right) about what the Summit’s 12th edition, taking the theme of ‘Shaping the Business of Wellness’, will offer attendees. We also talk to four business leaders who are set to give keynote speeches, and ask what they hope delegates will take away from the event.


Tell us about the theme for this year’s GWS. ‘Shaping the Business of Wellness’ lets us be laser-focused on emerging business opportunities and trends within all wellness markets; not only for traditional segments like spa, wellness travel and fitness, but also exploring the ways in which wellness is now transforming massive industries like retail, fashion, food, real estate and design. The impact of wellness on fashion and retail will be a hot topic, with keynotes such as that from iconic Italian fashion designer Alberta Ferretti. We will also hit the runway at this year’s Summit with the first-ever ‘Wellness Meets Fashion’ show, a creative collaboration between BuDhaGirl, Louie Schwartzberg’s Moving Art, and athleisure clothing maker La Forma. What is the significance of this year’s event being hosted by Technogym? With our focus on the business of wellness, it is perfect that this will be the first year we’re hosted at the headquarters of a hugely successful wellness company.

Technogym’s headquarters will allow delegates to mix the business of wellness with the pleasure of it. Everyone will be immersed in its unique and inspiring surroundings where the pursuit of wellness permeates everything. The culture of the place will allow us to incorporate movement and there will be opportunities to experience Technogym’s team of incredible trainers and their equipment. How will the event continue its high level of engagement with delegates? Driving engagement and new relationships between delegates is the heartbeat of the Summit, and there will be more interaction in terms of content this year. We will work to get as many people involved in the conversations as possible, with round table participants potentially finding themselves seated on wellness balls rather than chairs. A sub-theme this year is ‘la dolce vita’, with delegates experiencing Italy’s incomparable everyday culture of wellness and happiness. Food, wine, just sitting around and enjoying other

Business Preview: Global Wellness Summit 2018 people…we will bring that to life, so delegates will have a priceless authentic Italian experience. What are you hoping will be the main takeaways from the event? Attendees will take home the latest research and expert insight and trends, so no matter what corner of the wellness world they work in, they can intelligently shape their own business and future. So many markets and arenas are being fast rewritten by wellness, and there are so many new opportunities on the rise, that I want delegates to really see the big – and future – picture. Delegates will not only experience three days of top-level thinking about the business of wellness, they will also shape its future, as our conference is known for its many platforms that spark the cross-pollination of ideas and new collaborations between people. GWS 2018 will take place at Technogym’s headquarters in Cesena, Italy, from October 6-8.

Nerio Alessandri, president and founder of Italian wellness company Technogym, will welcome Susie Ellis (right) and GWS 2018 attendees to the company’s high-tech, headquarters (left) on October 6

Thought leaders prepare to inspire and be inspired Four of this year’s keynote speakers share their hopes for GWS 2018, and explain why it is such a key event

Dan Buettner

Neil Grimmer


Antonio Citterio

Founder and CEO of Blue Zones (regions where people live for 100+ years)

Founder and CEO of Habit, the world’s first personalised nutrition company

Head of pioneering New York based wellness interior design firm Clodagh Design

Award-winning co-founder of architectural, interior and urban design company

“I’m hoping delegates will learn that the key to health and happiness is not a silver bullet, but rather a silver buckshot. There is no fountain of youth or magic pill that we can take to live long healthy lives, it takes many small changes to create an environment that assists healthy living. “As for other takeaways, all I know is when you get top thought leaders together in one place for a few days connections are made and the sparks of new ideas start to catch fire.”

“Overall, I hope attendees leave with an understanding that one-size-fits all fad diets don’t work, and that Habit is an accessible, scientifically-validated way to determine the right nutrition plan for your unique biology and goals. “The Global Wellness Summit is a great opportunity to join in a larger conversation around the future of wellness and we’re looking forward to connecting with other brands and thought leaders in this space.”

“I want to inspire delegates to look inside themselves and re-evaluate the priority they place on daily wellness; to reflect on their past decisions and look into the future of how to really make the most of their life via the environments in which they live, work and play. “I know the speakers at this summit will give me takeaway tools to store in my own wellness toolbox, so I can use them on my own projects and spread the information far and wide.”

“Since 2000, our firm has worked to design healthy environments at hospitality venues and in workplaces, as well as creating designs for fitness equipment. I will share with attendees the ‘holistic’ approach we adopt when designing for health and wellness. “I am then looking to be exposed to a cross-disciplinary experience by listening to the other speakers. The Summit is the ideal place to discuss why designing for health and wellness is of such importance.”


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Spas Retreat Spa at The Blue Lagoon, Iceland

Return to the Blue Lagoon The luxurious Retreat hotel and spa aims to keep people coming back to Iceland’s unique attraction RE P O RT BY I AN PARK E S


he warm, milky-blue waters of the Blue Lagoon found in the Reykjanes Peninsula that was named a UNESCO Global Geopark in 2015, have long been an internationally renowned attraction, welcoming 1.3 million visitors last year. However, the recent addition of The Retreat, hewn from the formation of an 800-year-old lava flow and surrounded by mineral-rich geothermal seawater, has provided Iceland with a truly unique luxury experience. Four years ago, Blue Lagoon Limited, the Icelandic company dedicated to the research and development of the water’s primary elements – silica, algae and minerals – concluded that an opulent new hotel and spa was required to supplement the resort. Using nature as a guide, the multi-million-pound construction and design was influenced by the surrounding moss-covered volcanic landscape, resplendent with multi-faceted strata, colours, textures and patterns. The result, which opened in April of this year, is a sumptuous 62-room, two-storey hotel befitting its remarkable surroundings. Completing the transformation is a 4,116sqm spa that offers 15 site-specific experiences in a subterranean realm of wellbeing and geological enchantment descending three metres into the earth. There is also an additional 900sqm of geothermal lagoon water that almost completely encircles the entire property, allowing every room a unique view of it.

“When we were almost ready to open, and we looked more like a hotel rather than a building site, we just stood here and gazed out through the windows, and there was a sense of wonder.” Anna Karen Sigurjónsdóttir Spa director


Spas Retreat Spa at The Blue Lagoon, Iceland

Retreat Spa is almost completely encircled by the milky-blue geothermal waters of Iceland’s Blue Lagoon


Spas Retreat Spa at The Blue Lagoon, Iceland

“When we were almost ready to open, and we looked more like a hotel rather than a building site, we just stood here and gazed out through the windows, and there was a sense of wonder,” says Anna Karen Sigurjónsdóttir, spa director of The Retreat. “We’ve been looking at this lava for the last 20 years, but this is how we felt,” she continues. “And we have people who come to experience the lava, this nature, for the first time – we can’t begin to put ourselves in their shoes and imagine how they must be feeling.”

Working around nature The Retreat was conceived and created by Reykjavik-based Basalt Architects and Design Group Italia of Milan. Aside from the obvious hindrance of Iceland’s problematic weather conditions, construction often had to be halted and plans reworked to accommodate or overcome particular features of the volcanic terrain.

“We really want our guests to have the opportunity to enjoy this unique nature, not only through bathing in the lagoon, but also to see the ingredients, to touch them, to use them and to feel how good they are on their skin.” Ása Brynjólfsdóttir Head of R&D


The steam room, for instance, has been built within a pre-existing chamber of lava rock, while an outside ‘cold well’ that provides post-steam invigoration, harnesses a draft of cold air that blows down a flight of stone steps. An upper plateau has been incorporated to provide views across the entire Blue Lagoon resort. There is also a traditional sauna that boasts stunning views across the Retreat lagoon, whose waters vary only slightly in temperature between 38-40°C, and a Kneipp bath, fed continuously by a tap from which flows pure Icelandic cold well water that can also be consumed. The spa’s four relaxation rooms include a fire room, at the centre of which is a fireplace, along with Lava Spring – a quiet, darkened room in which the only light and sound comes from a glass ceiling onto which water drops gently fall. Elsewhere, Lava Cove, a secluded, self-contained 50sqm spa with its own 47sqm section of lagoon, contains a wood-burning fireplace, heated chaise longues and indoor showers, and offers guests the luxury and convenience of butler service. Enhancing the experience The overall highlight of Retreat Spa is a sanctuary of interconnected chambers known as The Ritual, where guests cover their bodies with extracts from the geothermal seawater: minerals for exfoliation and revitalisation; silica for radiance and cleansing; and algae to nourish and combat the effects of ageing.

Spas Retreat Spa at The Blue Lagoon, Iceland The nirvana of treatments Described as “a crazy idea” by head of R&D Ása Brynjólfsdóttir, Blue Lagoon’s signature in-water massage treatment offers an experience as unique and remarkable as its surroundings. The two-hour journey takes place in the lagoon. Draped in towels that are regularly dipped in the 38-40°C water to ensure the body remains warm given the often inclement weather, it commences with an exfoliating all-over body scrub using the resort’s minerals. Guests are then given a choice of a silica or algae wrap before carefully sliding their way into a plastic bag, which is tied around the neck. Further silica or algae is then applied to the face. More warm, wet towels are applied before the guest is gently guided out into the water by the therapist to float, with the assistance of buoyancy aids, for 20 minutes. With the application of an eye mask, and as water seeps into the ear canal to block out sound, a complete sense of calm and freedom envelops. For the final hour, a toe-to-head massage follows courtesy of special oils that disperse in the water, which itself adds to the supple, smooth flow of the massage. “We wanted to create something special for our guests, to do something more with the water, and for them to experience something more than just a cabin treatment,” says Brynjólfsdóttir. “We came up with this crazy idea, developed through our brainstorming, to use nature, the energy from it, to use the heat from the water to not only warm the body, but enhance the absorption of the ingredients.”

Clockwise from above left: Sublime views of the lava fields are a unique addition to classes in the yoga studio; steam rises from the lagoon’s waters, which vary from 38-40°C; a guest nests in one of the resort’s four relaxation areas; elemental design in the spa’s traditional sauna

“We are now monitoring very closely the experience of the guests and seeing if the concept we have created works, because you are always looking for ways to enhance the experience,” adds Sigurjónsdóttir. “We can never stop because in this business nothing is ever completed,” she states. “You always need to keep looking for more, to make the experience better, and to do better. Although we’ve already had repeat customers, we can’t say ‘this is done’, and then still expect them to come back again and again. “What we have noticed over the past few years is that people are spending more on experiences than objects. They are not taking home as many souvenirs, but instead they are taking home the experience and their memories of it. So, we are always looking for innovative treatments, massages, new products, and to improve our service, in order to become unforgettable hosts.” Educating the guests Retreat Spa only has two treatment rooms, offering a customary array of facials and massages, but that is by design as the aim is to drive guests towards the variety of water-based treatments where the beneficial properties of the lagoon are maximised to their full extent.


Spas Retreat Spa at The Blue Lagoon, Iceland

“Our goal is to get more people in the water and enjoying the floating experiences because they are our speciality,” explains Sigurjónsdóttir. “We do realise that in the long run it will probably be the case that with two treatment rooms we will have more requests than availability for the in-house treatments,” she continues. “But it’s our responsibility to ensure we express what we want the guests to experience. Even though the demand may be higher, and it may not be the product we want to sell, it’s up to us to enlighten the guests as to what we can offer in the water. “I understand there will be people wanting to book a regular massage, as that is something they know, but once they learn about the in-water treatments – what they are and what they can do – then hopefully they will change their minds and book those because they are more exciting.” Behind the science The Blue Lagoon is not a natural phenomenon, but was a by-product of excess waters that emerged from the Svartsengi power station in the early 1980s after it began operation. It was anticipated that the water would drain through the lava and return to the earth’s volcanic aquifers, however, due to the high concentration of silica, the drainage slowed considerably, resulting in the formation of the lagoon that has since become world-renowned for its healing properties. In 1992, a research and development facility opened, with scientific studies undertaken to examine the lagoon’s by-products, and this led to the creation of a successful skincare range. “We now have more than 30 different retail products,” says Ása Brynjólfsdóttir, lead pharmacist and head of R&D, who has been with the company for 25 years and was instrumental in the development of the collection. “We have three steps we always look at – cleansing, boosting and nourishing – with the foundation always being the seawater and the special active ingredients it provides to all our products,” she explains. “The signature offerings in our line are the masks. I would say everybody should have the white silica mask at home as it’s so purifying for the skin; it minimalises pore visibility, which is a concern for some people, especially as they get older. The white silica mask also strengthens the skin and re-energises it when it’s tired.” The modern-day Blue Lagoon spa opened to the general public in 1999, followed six years later by a 35-

“A lot of people want to visit the Blue Lagoon, but they also want a luxury experience, and we have that now with Retreat Spa. It’s the cherry on top” Kristín Valgeirsdóttir Assistant general hotel manager


Deeper into The Blue Lagoon Since becoming popular in the 1980s after local residents began to bathe in the blue waters that had formed alongside the Svartsengi geothermal power plant, The Blue Lagoon has become a world-renowned destination that National Geographic named as one of the 25 Wonders of the World in 2012. Visitors: 1.3 million (in 2017) Area: 8,700sqm Depth: 1.2m (average); 1.6m (max) Water recirculation: Every 40 hours Volume: 9m litres Function: It is used for the treatment of a variety of ailments, including psoriasis, rheumatism, sciatica and eczema.

room clinic, the Silica Hotel, where guests have primarily been treated for psoriasis. However, Brynjólfsdóttir claims her department has only just scratched the surface in understanding the secrets of the geothermal seawater that is pumped through boreholes 2,000 metres deep, and the benefits provided by its minerals, algae and silica. “The owners of the company have always placed a strong emphasis on research, which is the base for further innovation,” adds Brynjólfsdóttir. “We are still understanding the nature of the environment, its opportunities, and how we can get the best out of it. So, we use the research as a base to further develop and support the growth of the company, and to create new experiences for our guests. “We really want them to enjoy this unique setting, not only through bathing in the lagoon, but also in seeing the ingredients, touching them, using them, and feeling how good they are on their skin.” Learning curve The Retreat and its spa, which also caters for day guests as well as those staying at the hotel, are now a high-end extension of the Blue Lagoon, and of the R&D that continues to play a major role in the development of the resort. “The Blue Lagoon is a global brand. There are a lot of people who don’t know anything about Iceland, but they know about the Blue Lagoon, and we wouldn’t be here if the lagoon wasn’t here. That is the heritage we are building on, in many respects,” says The Retreat’s marketing and communications manager Bryndís Björnsdóttir. “In Iceland there are not that many luxury destinations, so this is definitely a good answer to that. A lot of people have said they’ve been waiting for a location like this to be offered in Iceland, and now they have a reason to come. We can offer them the accommodation and service level they want to experience.” The Retreat hotel also has its own fitness centre with Cybex equipment, and a yoga room with calming views of the lava fields, while numerous walking trips are offered to

Clockwise from top left: Sunlight breaks through a decorative wall that lines the spa’s entrance walkway; algae, silica and minerals are provided for guest’s to self-apply The Ritual treatment; a secluded spot for bathing in the 38-40 degree waters; refreshments in the spa’s elegantly furnished restaurant; the spa was sympathetically constructed to fit in and around the country’s famous volcanic landscape

Spas Retreat Spa at The Blue Lagoon, Iceland


Spas Retreat Spa at The Blue Lagoon, Iceland

Clockwise from top: A bridge connects two areas of the lagoon waters that almost completely encircle The Retreat; soothing views greet guests upon their entrance to the spa’s lobby area; an open fire provides an elemental focal point in one of the spa’s relaxation rooms

aid wellbeing. Culinary experiences extend to an à la carte restaurant for hotel guests only, a separate restaurant in the spa, and a cellar that houses several hundred bottles of fine wines from around the world. As it is a new business enterprise, small steps are still being taken at this early stage in the venture. “We are still fine-tuning a few things,” adds Björnsdóttir. “The one thing we need to learn is how people travel around the area, in terms of how they go from one place to another, which restaurants are they visiting. “We only used to operate one cafeteria and one restaurant, but now we also have three restaurants and two hotels, so it is a much bigger resort. It means we need to follow the customer and discover how guests want to experience what we can offer.” The hotel’s primary target market is North America, although assistant general hotel manager Kristín Valgeirsdóttir concedes that as the resort is still in its infancy, it is likely “a clearer vision will appear in a few months’ time as we are still


finding our feet in terms of what that market will be”. She adds: “What is clear is that many guests who only booked for one night have tried their utmost to change their itinerary in order to be able to stay here for another night. That is the best feeling because you realise what has been created here is the right thing and you are doing a good job.” While the Blue Lagoon has long been a destination for tourists, The Retreat now adds a whole different dimension to attract those seeking a superior rejuvenating and reinvigorating experience. “On an international scale the spa is remarkable,” says Valgeirsdóttir. “I don’t think there is anything as beautiful, as wonderful or as unique. A lot of people want to visit the Blue Lagoon, but they also want a luxury experience, and we have that now with Retreat Spa. It’s the cherry on top.” Retreat Spa at The Blue Lagoon, Iceland +354 420 8800 | Owner: Blue Lagoon Ltd Spa size: 4,116sqm (plus 900sqm of encircling lagoon) Spa & fitness team: 35 Treatment rooms: Two Product partners: In-house Blue Lagoon products Thermal and wet spa design and supply: Basalt Architects; Design Group Italia Other suppliers: Cybex, Rivolta Carmignani

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Business SPATEC Europe 2018 1



Creating healthy relationships Staged outside of Europe for the first time, the 12th SPATEC Europe proved to be a resounding success for spa business leaders attending in Morocco


he 12th SPATEC Europe, for the first time held outside of its eponymous continental environment, again highlighted how the creation and nurturing of business relationships can have a positive and enduring impact. The event attracted 130 delegates from 42 companies in 19 countries to Morocco’s Mövenpick Hotel Mansour Eddahbi Marrakech. Over 1,000 of its trademark 20-minute speed-dating-style meetings unfolded between buying representatives from day, hotel and health club spas, beauty schools and consultancy companies, and their supplier counterparts from brands representing fields as diverse as cosmetics, fitness equipment, skincare, spa equipment and textiles. Event director Stephen Pace-Bonello claimed that for his team and the delegates “it all went very well”. He added: “Judging by the mood of the delegates everything exceeded expectations.



“It’s not enough for our team to be satisfied. What matters is the reaction of the people in attendance and the feedback they give us, which was overwhelmingly positive.”

A winning break with tradition

“It all went very well... judging by the mood of the delegates everything exceeded expectations.” Stephen Pace-Bonello, pictured above, left, with European Spa editor Sarah Camilleri and David Zarb Jenkins, both of Questex-McLean Events

Following the customary meet-and-greet on the first evening, where friends old and new gathered to talk, SPATEC broke with tradition on the first of the two scheduled business days. The educational warm-up event, which usually takes the form of a panel discussion involving a handful of respected industry names, was replaced by an inspiring hour-long keynote address from respected UK business leader and motivational speaker Chris Brindley. Having been honoured with numerous awards, including ‘Sales Leader of the Year’, ‘Britain’s Best Boss’, and most recently ‘UK Non-Executive Director of the Year’, Brindley provided many engaging insights and anecdotes.

Business SPATEC Europe 2018 4



He advised the audience on how to adapt to a changing business landscape and ensure they take the right paths towards communicating positively with clients and customers. “I meet lots of people who lose because they create a loss-making approach in their head – ‘I can’t do that; I’m no good at this’. That’s not the mindset you need,” asserted Brindley. “The mindset is ‘I’m going to be successful; I’m going to go and make it happen; I’m going to connect; and I’m going to do some business’. They are all positive affirmations. “So, go out and be positive about who you are, what you offer, the benefits you provide, and how you can help, and if you’re a seller, to help your buyers give an even better experience to their customers.” Brindley, who has held many non-executive director roles during his career, pulled no punches in his speech. “I like to win, and winning is great if you do it in the right way,” he insisted. “I also like to hit all my objectives. We’ve all multiple goals to achieve, and you can’t always have every resource available to you to do that, so then you have to manage things to hit your numbers, be it with regard to customer satisfaction, revenue, compliance or risk. But it’s great to strive and achieve them all. “Primarily I’m a great believer in working


together and helping each other, and that’s what I like about events such as SPATEC as it brings people together to create win-win scenarios. “You make economies work, you do deals, and you enable people to do business with you, whether you own, run or are responsible for a group of spas; you create the most amazing experiences that people will want to repeat, or tell others about.”

Beware the revolutions Drawing inspiration from Albert Einstein, Henry Ford and even a Roman general to enliven his speech on occasion, Brindley primarily urged his audience to be mindful of how quickly a game can change, citing the demise of previous industry giants in their fields, such as Woolworths, Nokia and Kodak. “There are three revolutions going on in your business, and you need to understand them, be ahead of them and let your business have the advantage that you know of them, rather than being an also-ran,” said Brindley. “The first is technology. How will your business embrace technology and use it to its advantage, or, will you let it define you? “The second is the consumer revolution. In linking that and technology, I can purchase any goods whenever and wherever I want, without


1. From left, Mandy Cook and Lisa Gerrard of Gerrard International 2. From right, Margaret Dabbs and Julia Lettner of Margaret Dabbs London 3. Elemis’s Harrison Gregory chats with Dale MacPhee of Waldorf Astoria Edinburgh 4. Matthew Champney of Ellisons with European Spa’s Ian Parkes 5. Delegates enjoyed a night out in Marrakech 6. The SPATEC event team 7. Oakworks’ Dafne Berlanga 8. Keynote speaker Chris Brindley

trying them on, and send them back. Consumers now consume things in a way they want to, often using technology. “Millennials, for instance, think and buy differently. They can create new markets, so think about your consumer and how they will think now, and in the future, and think about how you might segment your consumer base to understand how you would market, produce and deliver your products and services.” For the final revolution of his winning world order, Brindley drew on his own experience as a former MD of Metro Bank, which over the last few years has changed retail banking in the UK. “We shook up the banking world, so if you run a spa, or if you’re a supplier, you need to ask yourself ‘What’s your proposition?’” he challenged. “Because the people I want to do business with are those who make life easier for my customers, so they become fans and they


Business SPATEC Europe 2018 1


shout around the world about something. “If you’re a leader, I’d ask you to do three things – inspire, nurture and game-change.”

Making connections The numerous appointments over the two days that followed were in keeping with Brindley’s zeal, with discussions between buyers and suppliers on a variety of projects and topics. There were buyer representatives from the likes of Aman Resorts, Bannatyne Group, Champneys Health Resorts, Deep Nature, Four Seasons Hotels, Jumeirah Group, Raison d’Etre Spas, Resense Spa and The Oberoi Group. Exemplifying the high-quality of suppliers were many brands including Ellisons, Biologique Recherche, Matrix Fitness, Technogym, Gerrard International, Sweet Squared, Elemis, Caudalie, Living Earth Crafts, Gharieni, Lemi, BC Softwear and Florence Roby. To assist with teamwork and negotiating skills, a special event on the second night saw delegates split into teams of 10 and sent into the souk in Marrakech with just 200 dirhams (x18) and required to purchase a list of 20 items. Pace-Bonello said: “The activities turned out to be a real plus because there was a combination of the team-building element, which is always fun, and a competitive element, which always brings out the best, or the worst,




in a lot of people. It was a good way to end a stressful day of meetings.”

A positive outcome Come the conclusion, following a gala dinner on the final evening, all involved enthused about how good the event had been. Lemi’s general manager, Matteo Brusaferri, told European Spa: “It’s always a very interesting event. It’s a matter of creating and building relationships with the buyers. Step by step you get to know one another. They understand more of what you do, more of your potential, and you also understand more about their needs, so you can really optimise the 20 minutes you have. “I came in with good expectations of this event, not too high, but I believe it actually came in above my expectations.” Industry pioneer and owner of Champneys Health Resorts, Dorothy Purdew, OBE, echoed Brusaferri’s comments. “It was extremely well run,” she observed. “For us, this event is an opportunity to meet the people who supply us face to face, rather than sitting waiting for them to come to you, and they don’t always do that. “The other thing is, you do occasionally find something new. That’s what I like to do, to look and see if I can find something new. One of the companies I met impressed me a lot.” BC Softwear managing director Barbara


1. An attentive audience tunes in to the engaging presentation by keynote speaker Chris Brindley 2. Stephen Pace-Bonello (second left) and the winning team of delegates from a competition night out in Marrakech 3. Sammy Gharieni (centre), with Gharieni Group’s Thorsten Lipfert (right) and Vesta Janeikiene of Lithuanian health resort, Dainava 4. Nigel Tapping, UK hospitality manager for Matrix Fitness 5. From left, Karen Wilkinson and Samantha Randle of Bannatynes, with European Spa’s Ian Parkes

Cooke, conceded that the value of face-to-face meetings could not be overestimated. “It’s been a really good event,” Cooke told European Spa. “There are two aspects to it which are so important to us. One is networking with all of our existing customers, who have all become great friends of ours. “Secondly, it’s about networking with new people. From a business point of view, we’ve met so many new potentials. Overall, I’m really pleased. It’s been really positive.” Liz Holmes, director of Commercial Spa Strategies, added: “Every time I attend SPATEC something surprising comes out of it – a new contact, an interesting angle on something I currently do, or just a new person that becomes a resource in the future. I love it.” SPATEC Middle East 2018 runs from October 23-26 at Al Habtoor Polo Resort & Club, Dubai, UAE.


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Editor’s choice

The Vinopurest way to clear and perfect skin Caudalie’s Vinopure facial and retail range aims to reduce inflammation, soothe skin and give a clear and refined complexion Specially designed for people with skin types ranging from combination to oily, Caudalie’s Vinopure Facial, which is partnered by a new homecare range, purifies the skin, cleanses the complexion and helps to regulate excess sebum. After skin cleansing and exfoliation, the facial muscles are massaged with essential oils and a cryo-massager, helping to remove impurities and tighten pores. The cryo-massager also has an anti-inflammatory action on the skin and helps to ease dark circles on the eye contour. The facial includes Vinopure products with concentrated active ingredients that help mattify the complexion and bring radiance to the skin, as well as hero products from the Caudalie collection. “The Vinopure range and facial were created for all women and men concerned by skin blemishes, clogged pores and irregular skin texture,” explains Jean-Christophe Samyn, director of Caudalie UK & Ireland. “It is a very simple routine that will restore beautiful and balanced skin in three simple steps. “Caudalie is always aiming to push back the boundaries of innovation and for this new collection we are very proud to have used natural formulas, including a natural salicylic acid, which deliver highly effective results while being gentle for the skin and the environment.” The Caudalie laboratory has developed a new patent based on the unique combination of grape polyphenols and a cocktail of six purifying organic essential oils; lavender, lemongrass, geranium, rosemary, lemon balm and peppermint. The homecare range also includes natural salicylic acid and rosewater, and features: Clear Skin Purifying Toner, Blemish Control Infusion Serum and Skin Perfecting Mattifying Fluid.


Menu New products & therapies

Shellac goes Luxe CND’s Shellac Luxe promises to be the fastest gel polish service on the market, boasting a time-saving two-step application system, a self-adhering, all-in-one base and colour coat, and a high-gloss top coat to provide luminous shine and a protective shield. The unique micropores in Shellac Luxe allow the remover to penetrate polish quickly, enabling wrap-to-removal in just 60 seconds. Ideal as an alternative service to Shellac, Shellac Luxe ensures the integrity of the natural nail is preserved by allowing treatments such as CND SolarOil to penetrate the nail plate. The patented Shellac Luxe product formula comes in 65 shades; 50 of which match the current CND Shellac colours, with an additional 15 brand new and exclusive Shellac Luxe shades.

Treatment focus


Product innovation

Decléor Hydra Floral Moisture Shield Anti-Pollution Facial Decléor has launched a new anti-pollution professional facial treatment and two protective skincare products to guard against increased environmental pollutants. Designed in collaboration with Decléor Skin Expert Nichola Joss, the brand’s new Hydra Floral Moisture Shield Anti-Pollution Facial provides further protection, hydration and radiance, using three types of facial massage to help remove the harmful and ageing signs of pollution from the skin. “This facial gently and effectively helps to drain toxins from the skin and muscle,” says Joss. “It is nourishing, relaxing and replenishing, and is a perfect spa treatment.” The two homecare products, Hydra Floral Fresh Skin Hydrating Light Cream and Hydra Floral Hydrating Wide-Open Eye Gel, are formulated with Baicalin, sourced from crystal clear lakes in China, which protects against pollution and oxidation on the skin.

Super-charged skin Murad has introduced two powerful skin treatments to its range in the form of Nutrient-Charged Water Gel and Multi-Vitamin Infusion Oil. Intensely hydrating, the water-based gel is designed for oily, dry and combination skin types. A powerful blend of five peptides, five vitamins and five minerals retain moisture while strengthening the skin’s barrier to deliver plump, smooth skin. It also features Dr Murad’s Cumulative Hydration-Release Technology, which locks in hydration to skin and increases moisture retention for up to five days. The Multi-Vitamin Infusion Oil, Murad’s very first facial treatment oil, features a blend of six powerful vitamins to target lines, wrinkles, dullness and dryness for a healthy, vibrant glow.

Menu New products & therapies

Floral beauty Following the success of its Peptide4 Night Recovery Cream Oil, Elemis has introduced new Peptide4 Eye Recovery Cream in addition to Peptide4 Thousand Flower Mask. Re-awakening and brightening the appearance of tired eyes, helping them look and feel rested, the cream, formulated with exclusive extracted oils of Star Avensis and night-scented stock, works to replenish lost moisture and help improve skin elasticity. Hawkweed and daisy extract target the appearance of dark shadows. The brand’s new mask features a unique matte texture and helps the skin look and feel balanced and relaxed. It contains ultra-mineral-rich Nordic Peat, gently toning sweet clover and three different exfoliants – willow tree, mild lactic acid and Brazilian black clay – to leave skin smooth and primed for makeup.

Triple rose protection Babor’s Grand Cru Edition is billed as ‘the ultimate in skin-beautifying ampoules’ as it is formulated with exclusive rose extracts which provide a highly effective, all-round anti-ageing treatment for the skin. The collection offers an intensive seven-day ampoule treatment, ideal for particularly demanding skin, which boosts collagen and smoothes fine lines and wrinkles. The treatment begins with the Rose Ampoule, which contains a precious damask rose extract to firm and smooth the skin. In the next step, the White Ampoule with white rose extract promotes a youthful, more radiant complexion. The final part features the Black Ampoule with Baccara rose extract to provide maximum protection against free radicals.

Body reawakening: Decleor launches Aroma Blend In-flight essentials The In-Flight travel collection from [comfort zone] is a series of four skin kits for holidays and spa getaways, each of which features Travel Security Association-approved size products that address the needs of dry, sensitive, ageing and acne-prone skin. ‘Blue Skies Ahead’ is dedicated to cleansing and hydrating with Essential Face Wash, Toner, Hydramemory Cream and Renight Cream. ‘Goodbye Turbulence’ soothes and calms sensitive skin with Remedy Cream, Toner, Defense Cream and Serum. ‘In-Flight Upgrade’ renews with active lifting using Essential Milk and Toner with Sublime Skin Cream and Eye Cream. Finally, ‘Clear Skies Forecasted’ purifies the skin with Active Pureness Gel, Toner, Mask and Fluid.

All about the eyes Natura Bissé’s C+C Vitamin Eye is an orange-scented gel-cream that fights under-eye puffiness, dark circles and other signs of fatigue. Featuring a powerful cocktail of revitalising ingredients, including ascorbic acid, vitamin E, caffeine and ginseng, C+C Vitamin Eye restores vitality and luminosity to the thin skin around eyes. With hydrating, decongestive, energising and antioxidant properties, this refreshing, light-textured multi-action cream helps to prevent and delay the appearance of skin ageing, making it an ideal solution for all ages.


Menu New products & therapies

Sleeping beauty Thalgo’s recently launched Sleeping Cream aims to treat dull and wrinkled skin overnight. Plumping, energising and smoothing, the cream promises to deliver the equivalent of a good night’s sleep, optimising nocturnal regeneration by stimulating cellular detoxification and boosting hydration. With a ‘self-infusing’ marine texture that benefits from the patching effect of red algae, this nightcare perfectly embraces the skin’s surface contours to maximise the absorption of the active ingredients. Micro-encapsulated hyaluronic acid combined with Sève bleue des océans plumps the skin; Melatoskin, a pro-melatonin peptide, boosts the skin’s nocturnal recovery process; and Lumisource aids detoxification.

Skin perfection Recognising the demand for ultra-perfect, smooth skin in the age of the selfie, Clarins has launched Pore Control – a serum that helps to reduce the appearance of pores, visibly smoothes skin texture and boosts radiance. Clarins Laboratories observed that skin surrounding these areas showed a lower amount of collagen and elastin, leading to loss of density and elasticity, and helping to make pores more visible. The serum is formulated with vine flower cells extract which boosts collagen and elastin in skin surrounding the pores; vine flower cells extract also helps reduce their appearance. The serum also includes: organic strawberry tree fruit which help to make pores less visible and tamarind pulp acids which help to remove dead cells that can clog them.

Return to the source Returning to its origins, Voya has launched its African lime and clove citrus scent in a bath oil. Original Aroma Shower and Bath Oil features top citrus notes of lemon, grapefruit and fresh lime combined with crisp herbs and warm spicy cloves; perfected with a hint of the sea. This reviving elixir invigorates and soothes the senses, imitating the therapeutic oceanic qualities. Rich in antioxidants, vitamins and minerals from wild Atlantic fucus serratus seaweed extract, the shower and bath oil will protect the skin and boost hydration levels, leaving skin feeling radiant and deeply nourished. Easily absorbed into the skin, this shower and bath oil mixes an energy boosting aroma with the centuries old tradition of seaweed bathing.




one of 12 new shades available in GelColor, Infinite Shine, and Nail Lacquer • • #OPIPERU

Menu New products & therapies

Product innovation

Let’s get physical Sothys has launched a capsule collection of products and treatments to complement fitness activities in toning and improving the silhouette. Its enveloping Nutri-Relaxing Oil, is specially formulated for use around athletic activity to tone the skin pre-exercise, comfort the skin after movement and help promote skin suppleness. Its key active ingredient is camphor, which helps with muscle toning, circulation and stimulation. Smoothing Warming Gel helps prepare for exercise and, when combined with Essential Slimming Care, has a slimming effect on legs. Two professional treatments include a smoothing/warming treatment to heat and tone the skin or improve the silhouette, and nutri-relaxing modeling, which tones and promotes skin suppleness.

It’s all about Mii

Collagen boosting cream

Mii Cosmetics has launched new products to offer clients a natural look to eyes and lips in the spa. Available in four flattering shades, Luscious Lip Sheen offers full colour coverage while being lightweight and nourishing to the lips. It provides a lipstick-like pigment, glossy high shine, and balm-like hydration packed with avocado oil and shea butter. Feature Length Lash Lover Mascara is lengthening and volumising with an ultra-creamy formula that is highly pigmented, buildable and long-lasting. Enriched with nourishing coconut oil and aloe vera, the perfectly balanced formula combines both a flexible film and tiny fibres for soft, comfortable lashes all day long.

Hydropeptide has developed a new day cream combining research from Dr. Marcel Nimni with time-release retinol to rejuvenate skin and lessen the look of fine lines and wrinkles. Nimni Day Cream is formulated with a patented collagen support complex. A combination of retinol and amino acid help to improve skin’s plumpness and elasticity while boosting collagen production. Packed with antioxidants, the formula protects against environmental aggression and provides an effective barrier to daily stresses on the skin. The HydroPeptide range includes products to target eight specific skin concerns, including: fine lines and wrinkles; sensitivity and redness; uneven skin texture; under-eye areas; loss of firmness; sun damage and discolouration; dryness and dehydration; and acne and excess oil.

Spa care for hair Designed to treat dry and damaged hair, Biologique Recherche’s Pommade Capillaire is enriched with a vegetable oil complex that restructures hair fibres, smooths cuticles and fills gaps in lipid cement. The pommade repairs and protects by coating hair to smooth hair shafts and damaged ends. Its formulation mimics ceramides to reinforce the lipidic cement, strengthening the hair while making it shinier and reducing the signs of dryness. The formula also contains Abyssinian oil, to nourish and smooth; tomato extract to protect hair from UVA damage; and sweet almond oil, rich in oleic acid and vitamin D, to moisturise, restructure and protect.


Menu New products & therapies

Simply incredible Mary Cohr’s Incredible Hydrating Cream (I.H.C) is a radiance-boosting face cream made with a new hydration formula, Aqua Cellular Complex, which is enriched with hyaluronic acid to restore a youthful appearance to the skin. Aqua Cellular Complex directly targets the three factors – water storage, diffusion and retention – to ensure optimal hydration. Promising to reactivate the hydrating mechanism found in young skin, I.H.C works to reduce the visible signs of ageing, intensively hydrating skin and leaving it looking visibly younger, smoother and more radiant. Its rich melt-in texture with a fruity floral scent envelops skin in softness and comfort for a cocooning effect.

Treatment focus

Aroma bathing Kerstin Florian has expanded its Organic Aromatherapy collection with the USDA-certified organic Grapefruit Black Pepper Bath & Body Oil. A heady blend of detoxifying and revitalising aromatherapy with added skin benefits, the oil contains grapefruit, black pepper, mint, lemon and juniper essential oils combined with ayurvedic manjistha extract along with skin-nourishing organic sunflower oil. Organic Aromatherapy Grapefruit Black Pepper Bath & Body Oil penetrates quickly to moisturise and soften skin, nourishing and protecting to purify and invigorate for a rich and luxurious bathing experience.

Coconut dreams Elemental Herbology has added to its Body Essentials line with the launch of Coconut Shell Cream Body Scrub. Created to gently refine and smooth, this body-softening scrub aims to leave skin velvety soft, nourished and glowing, through a combination of ingredients that includes: coconut shell, a natural exfoliator to reveal smooth and soft skin; coconut oil, a naturally cleansing ingredient with deeply moisturising fatty acids; shea butter to nourish, moisturise and protect with vitamins A, E and F; and aloe vera to moisturise and soothe.

Late sunshine treats for face, body and feet

Body reawakening: Decleor launches Aroma Blend

Natural Spa Factory, has launched a treatment collection that embraces the late summer sun and continues its focus on anti-pollution treatments, multifunctional products in minimal packaging and mindful skincare and ingredients. The treatment menu includes Anti-Pollution Vitamin Body Blast, which promises to detox, cleanse and protect skin from environmental stressors using an abundance of antioxidants, vitamin C, vitamin E, and natural clay harvested from the Austrian Alps. For a total body overhaul, the Beet Love Body Facial features Yuzu, Pink Beets & Watermelon Body Scrub, Charcoal & Volcanic Sand Anti-Pollution Facial, and the Sundowner Top to Toe to reinvigorate the skin and renew.

In every issue, European Spa showcases the best new product and treatment launches. Contact Mark Smith on +44 (0) 115 950 4748 or email


Menu Jean-Louis Poiroux, Cinq Mondes

Beauty rituals of the world We talk to Jean-Louis Poiroux, founder of leading French spa pioneer Cinq Mondes, about its new retreat concept and the qualities that make the brand a great spa partner I NT ERV I E W BY M A R K S M I T H


inq Mondes began life as an adventure. Intrigued by traditional medicine and cosmetics, co-founders Nathalie and Jean-Louis Poiroux travelled the world in search of the best beauty rituals. Their subsequent discoveries in India, China, Japan, Bali and Morocco provided the founding principles for the creation of Cinq Mondes, which is French for Five Worlds. Renowned as a pioneer of authentic specialist treatments, facials and massage, the French brand’s professional products are formulated using a proprietary skin dietetics research programme to rebalance and stimulate cell metabolism with 10 plant super-oils and 11 patented active botanical ingredients. They are supplied to over 1,000 spas in 35 countries. Now owning and operating four spas, the company has franchised its spa concept to 11 luxury hotels around the world and recently debuted a new Spa and Wellness retreat concept. We spoke exclusively to Jean-Louis Poiroux about the brand’s grand plan.

Tell us about Cinq Mondes’ expertise. We are a spa operator and a spa franchiser. We opened our very first spa in France 17 years ago, introducing traditional medicines from around the world, including Ayurveda, Traditional Chinese Medicine and shiatsu, to the spa menu. Our flagship, in the heart of Paris, has a turnover of €2.5 million, treats 30,000 guests and sells €700,000 of products annually with a retail-to-service ratio of 40%. We understand the challenges that spas face and can offer help setting up projects; from architectural development to the dedicated spa offering, including training and sales and marketing coaching. We also offer our ‘Beauty rituals of the world’ concept, blending modern French cosmetology with ancient traditions and elegant French fragrance designers who work with the likes of Hermes and Guerlain. Also, when we launched we chose to ban petrochemicals, silicone and parabens. At the time that was unusual. Now it’s becoming a major trend and we are very happy about this.


Our products are truly authentic. Our star product, the Flowers Cleansing Balm, is a deep and gentle skin cleanser that combines the regenerative powers of mango butter and passion fruit oil. It was developed from a recipe used by traditional Balinese theatre dancers who used to wear heavy makeup. We recently launched Flower Rain Tonic, an anti-pollution mist to protect the skin from very fine particles of heavy metals, dust, polluting gases, sulphates, nitrates, smoke and pollens. This light and invisible mist boosts radiance and is formulated with Bio-Protect complex to guard against aggressive microparticles.

How does Cinq Mondes support spas?

“We can offer spas help setting up projects; from architectural development to the dedicated spa offering, training and sales and marketing coaching.” Jean-Louis Poiroux Founder, Cinq Mondes

How do you create your spa treatments? Nathalie Bouchon Poiroux develops our treatments, drawing inspiration from the beauty rituals of India, China, Japan, Bali and Morocco. She is also our director of training and quality. Nathalie creates unique spa rituals along with renowned scientific partners, including Ayurvedic expert Dr. Gensham Marda; Master of Traditional Chinese Medicine Li Hao; and Japanese shiatsu specialist Master Ohashi.

Tell us about your products and rituals. Our signature treatments include a Japanese Ko-Bi-Do facial, which is a kind of acupuncture without needles that offers manual stimulation with acupressure providing a natural face lift. We have a range of signature facials, Ayurvedic massage, Oriental massage and a hammam treatment ritual for which we designed our own black soap.

We offer a 360° approach for businesses with industry-leading spa development advice. We have a list of best practises and also the 20 most common errors, and we work to eradicate these at the design stage. Also, as we are a spa operator with a spa cosmetic range of just 64 products, we believe in lean stock, so the cost of our treatments is very competitive.

What are the new Cinq Mondes Spa and Wellness Retreats? These are based on our five pillars of health: nutrition, sleep, yoga and meditation, therapeutic treatments and aqua-sensorial therapy. We want to care for our clients’ health by providing preventative treatments while setting new patterns for life. The Spa and Wellness Retreats recently launched at Long Beach Hotel, a Sun Resort property in Mauritius. They will debut at the Kempinski Hotel and Residences Palm Jumeirah, Dubai, in September 2018 – at over 4,600sqm this is set to be our biggest franchise. They will also launch at Hotel Beau Rivage Palace in Lausanne, Switzerland, in May 2019. Opposite page: A pioneer of petrochemical-free skincare products, Cinq Mondes offers signature rituals and treatments inspired by its founders’ travels in India, China, Japan, Bali and Morocco. The brand’s 360° approach to spa development encompasses everything from building design to training and sales and marketing coaching

Menu Jean-Louis Poiroux, Cinq Mondes


Business Event Preview: SpaFest 2018

A meaningful gathering Ahead of the second edition of SpaFest, scheduled for September 20-21 in Cornwall, UK, we ask founder Amanda Winwood what delegates can expect


he second SpaFest, supported by European Spa magazine, promises to deliver a ‘fundamentally meaningful gathering’. Created by Amanda Winwood (pictured right), founder of organic skincare specialist Made for Life Organics, the event eschews conventional formats in favour of two days during which attendees can connect with like-minded spa and wellness professionals in a nurturing, highly educational environment. From September 20-21, The Atlantic Hotel, in Newquay, will host a range of delegates, including hotel owners, spa directors and consultants, who will explore this year’s theme of ‘People, Planet and Health’, taking in topics including corporate and social responsibility and how to blend wellness with commercial integrity. All profits from the event will go to the Made for Life Foundation charity, which supports those diagnosed with and recovering from cancer. As proud media partner, European Spa spoke to event founder Amanda Winwood to find out what attendees can look forward to. What makes SpaFest a must-attend event? SpaFest 2018 will again provide wellness professionals with a chance to review their businesses in line with global trends. Also, it allows them to take time out, look after their own wellness and personal development, and have meaningful and honest conversations with colleagues in a relaxed environment. We have an incredible line-up of expert speakers, including the return of three keynote speakers from last year: Tim Westwell, co-founder of Pukka Herbs; Trained Brain founder Jamie Below: Discussions at last year’s inaugural SpaFest event engaged delegates in a range of topics aimed at self-healing


companies providing spa treatments throughout – Voya, [comfort zone], Elemental Herbology and Made for Life Organics. What are you most looking forward to? All of it! I am really looking forward to meeting up with everyone who supported SpaFest 2017 again and giving out hugs! There was a fantastic atmosphere down at Stein’s on Fistral Beach at the end of the first day last year – people were on a real high and it felt like a true celebration of life. So, I am really looking forward to more of the same this year; relaxing and enjoying tasty local food and traditional Cornish sea shanties down on a Cornish beach – hopefully with a great sunset.

Edwards; and Thom Hunt, adventurer and founder of 7th Rise. There’s no selling involved, just time to refresh your outlook with the beautiful Cornish coast as a backdrop. Why should delegates attend? When I am out training across the UK, I meet so many spa professionals who spend their time caring for others but not themselves. SpaFest offers a chance to learn how to link wellness with people and the planet, and actually have time to enjoy spa treatments, do some yoga and participate in wellness workshops. It’s a chance to get away from it all, to learn affordably and to be well. We’ll also have Tea & Therapy sessions with four great organic skincare

What’s your favourite memory from last year? My most special memory came from connecting with people who I’ve met over a number of years and having proper conversations on a simply human level. Quietly watching everybody truly connect – and then having people I have known for a long time tell me that it was life-changing – will be my favourite memory... always. What do you hope attendees will take away? Many people last year took away strategies to implement within their business, which benefited their approach to wellness for their teams and importantly, themselves. Wellness starts at the top and flows across the lives we touch. STILL AVAILABLE AT TIME OF GOING TO PRESS: Two-day pass for September 20-21 Spa operators – £250 Suppliers – £500 Strut Camp with Jamie Edwards, September 19 – £100 Email: or call +44 (0) 1326 221 777

A meaningful gathering for those running the Wellness Industry which looks at People, Planet & Health

SpaFest 2018

2 0 th - 2 1 st S e p t e m b e r The Atlantic Hotel,Newquay Cornwall


SUPPORTING THE MADE FOR LIFE FOUNDATION Providing holistic support to people going through cancer

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Spas Victoria-Jungfrau Grand Hotel & Spa, Switzerland


Spas Victoria-Jungfrau Grand Hotel & Spa, Switzerland

The art of living well for longer Iconic European spa destination Victoria-Jungfrau Grand Hotel & Spa, in the Swiss Alps, embraces a new era of wellness with the launch of the Nescens Better Aging concept R EP OR T BY M A R K S M I T H


ituated in the heart of Interlaken in the Bernese Highlands, Victoria-Jungfrau Grand Hotel & Spa is one of the most iconic hotels in Switzerland. Nestled between two lakes, it enjoys commanding views of the Jungfrau mountain and offers guests a combination of elegance and hospitality with the benefits of a world-class spa. Within minutes guests can explore the region’s outdoor pursuits, including adventure sports, such as paragliding, skiing, mountain walking or kayaking. For the less active there are more cultured leisurely lakeside walks, concerts and shopping. Established in 1865, the property is the flagship of the Victoria-Jungfrau Collection of luxury hotels, which comprises the Hotel Bellevue Palace, Bern; Palace Luzern, Luzern; Eden au Lac, Zürich; and Crans Ambassador, Crans-Montana. The Collection itself is part of Aevis Victoria, a company with interests in luxury hotels, healthcare and hotel-related real estate, as well as the Swiss Medical Network, which comprises 17 private clinics. The Aevis Victoria portfolio also includes Nescens, which has an anti-ageing research and treatment facility, Nescens Clinique de Genolier, as well as Spa Nescens and the Nescens cosmeceutical product line. Nescens ‘Better Aging’ Nescens operates under the medical direction of Professor Jacques Proust, who started his career as a physician and has researched the biology of ageing for Clockwise from top left: The Swiss Alpine backdrop of Victoria-Jungfrau; the spa offers guests better-ageing programmes in a luxury setting; the hotel’s elegant façade and gardens; an invigorating lakeside yoga class

almost 35 years. He oversees the medical research at Nescens Clinique de Genolier and developed the Better Aging programmes to help clients address issues like stress, fatigue or weight gain, which accelerate the ageing process. The programmes also look at risk factors and implement suitable and sustainable health prevention plans for clients. “The challenge today is not how to live to be really old, but how to maintain our quality of life for as long as possible,” states Nathalie Aubrun, managing director of Spa Nescens. “We have a mine of medical knowledge concerning the biology of ageing, and many tools to identify and prevent diseases. “So, we created Nescens Clinique de Genolier, a specialised centre dedicated to ill-health prevention and anti-ageing, which is how Nescens started.” The first Nescens preventive medical check-up centre was based in Vaud, Switzerland, and its Better Aging medi-spa programmes were debuted under the Spa Nescens brand at La Réserve Hotel & Spa Geneva in 2014. Launched at Victoria-Jungfrau Grand Hotel & Spa in 2016, the programmes include comprehensive, evidence-based solutions promising to prolong healthy life: from diagnosis and treatments through to products and services.

“The challenge today is not how to live to be really old, but how to maintain our quality of life for as long as possible?... So, we created a specialised centre dedicated to health prevention and anti-ageing. Nathalie Aubrun Managing director, Spa Nescens


Spas Victoria-Jungfrau Grand Hotel & Spa, Switzerland

Targeted spa programmes Spa Nescens is an exclusive Swiss offering that provides healthy ageing options in a spa setting with programmes focusing on weight control, stress management and detox. The targeted programmes combine personalised nutrition plans and physical activities which are potentialised by exclusive spa treatments. The idea is to help people to find sustainable solutions and that doesn’t necessarily require a medical setting. “You don’t need to be in a clinic to do this, you can be in a spa,” says Aubrun. “You need a medical team and medical supervision with medical skills, nutrition and osteopathy, but you can be in a place dedicated to wellness, fitness and luxury. It should be a pleasure.” As the Victoria-Jungfrau Collection is owned by the same company that operates Nescens, it was natural to introduce this concept at Victoria-Jungfrau. “It makes sense to have our own brand here,” says director of spa, Hans-Peter Veit. “We are changing from pampering to sustainable treatments with a more medical approach, but we are not forgetting pampering and beautification because we have a second brand, Sensai, as we believe that luxury means to have the choice.” With a background in sports science and physical education, Veit’s previous time as spa manager at Villa Stephanie in Baden-Baden, where he introduced the spa’s detox and weight-loss programmes, prepared him well for the job at Victoria-Jungfrau, which he joined in January 2016. According to Veit, as an


Below from left: The spa’s spacious, light-filled pool; therapists add a touch of luxury to the spa’s medical approach Opposite page from top: A full medical consultation is offered to every guest; relaxation and refreshment in the pure Swiss air; the spa’s traditional sauna, supplied by KLAFS; a calming experience in a luxurious hot tub

established spa in a grand hotel targeting leisure and conference guests, the project was a necessity for the continued success of the business. “When Victoria-Jungfrau opened the spa in 1992 it was a pioneer and brought in something new, especially for the spa client,” he explains. “But in the last 10 years, spa has become a basic standard in all four and five star hotels worldwide. Now it’s really important to offer something special for clients who want to spend money on their wellbeing.” Previously, pampering had been the main driver of revenue on the spa menu and the introduction of the Spa Nescens concept was a significant change. “Spa was the second or third priority of the hotel, and we wanted to change this with our Better Aging programmes,” Veit continues. “I was interested in implementing a health programme relating to fitness and to food, supported by treatments in a property that was not known for medical or better ageing services.”

“Successful ageing is reflected in an overall state of physical and mental wellbeing. It is more than simply a question of not being ill. This is the philosophy behind the Nescens Better Aging Centres.”

Professor Jacques Proust Medical director, Nescens

Spas Victoria-Jungfrau Grand Hotel & Spa, Switzerland

The science of better ageing Jacques Proust, medical director of Nescens, explains how the brand aims to introduce spa guests to its philosophy of living well for longer “Successful ageing is reflected in an overall state of physical and mental wellbeing. It is more than simply a question of not being ill. This is the philosophy behind the Nescens Better Aging destinations. “Our resistance to ageing is 30% due to our genetics and 70% down to the environmental and behavioral influences we subject our bodies to. “Dietary behaviour plays a major part in this. If started early enough, some of the epigenetic mechanisms involved in our ageing process can be counteracted via preventive nutritional interventions with regard to calorie intake and the elements that make up our daily meals. “Exercise is central to this as food and fitness go hand-in-hand. It is an established fact that regular physical activity throughout one’s life, together

with healthy eating habits, increases life expectancy. However, it appears that the benefits of movement only remain while people remain active. “It is apparently never too late to start being active though, or to enjoy the health benefits of this. In contrast, a sedentary lifestyle represents a far more serious health threat than the actual ageing process itself.”


Spas Victoria-Jungfrau Grand Hotel & Spa, Switzerland

Clockwise from top: The spa’s sauna and atmospheric candle lounge; a stylish couple’s treatment room with infinity bath; the Technogym-equipped fitness space; a guest enjoys a spot of al fresco hydrotherapy; exercise plays a crucial part in improving the ageing process; two examples of the spa’s highly specialised cuisine, which is created in conjunction with medical advisers

Working as a team The first step was to work closely with the therapists to get them involved in the project. “I had to implement the concept in the minds of the therapists first,” says Veit, who interviewed each member of the team to discover their likes, dislikes, strengths and weaknesses. Assessing their personal talents and skills that would help the clients, he then allowed for their specialisation in beauty or body therapy. According to Veit, the team were able to make small adaptations to the protocols in order to give them more spa-like qualities. “We need people to have the basic skills but also to have something else above that,” he says. “I compare it to a piano player. You have the notes and you play, but if you don’t have your heart with you and you don’t express this, it will not affect the client emotionally.” The hotel’s various other departments are also integral to the plan, especially the food and beverage team, given its focus on calorie-controlled cuisine. Working with executive chef Stefan Beer, the spa and restaurant staff developed the nutritional menu following the guidance set by the doctors and medical advisers.


Food is highly specialised and tailored to the calorie restrictions of the guest, which for the weight-loss programmes is typically between 1,000-1,200 calories per day. A diverse range of dishes are offered and nothing is banned, so a three-course meal can end with a dessert! Guests on the detox programme tend to have specially prepared fruit and vegetable juices, but otherwise food group’s are not specifically restricted: rather, they are offered in the correct portions and at the right timings throughout the day, depending on the client’s physical assessment and planned activity during their stay. The programmes are intended to be a cornerstone of the spa’s future development and a driver of bookings in the hotel. Guests will be accommodated in the Bel Air suites, positioned in the spa area that was built in 2004. By 2022, Veit plans to have each of these suites fully booked with guests on the Nescens Better Aging programmes, which will help to improve room occupancy rates and encourage returning guests to the programmes. The current Spa Bistro, which serves light, healthy options will be transformed into a fully functioning Better Aging restaurant for Spa Nescens guests with a dedicated kitchen. “The programmes are our focus,” says Veit. “They are a holistic approach to better ageing – for me better ageing is not to live longer, but to live more healthily. People want to stay on a high level as long as they can, so we want to make it easy for them to do the right things in their daily lives.”

Spas Victoria-Jungfrau Grand Hotel & Spa, Switzerland

“It’s very hard to combine medicine and a hotel. You have to find a doctor who knows the rules of hospitality and that is a challenge. If you provide medical services, you have to do it right and it’s a seven-day, 24-hour commitment.” Hans-Peter Veit Director, Spa Nescens Victoria -Jungfrau


Spas Victoria-Jungfrau Grand Hotel & Spa, Switzerland

Above from left: Nordic walking in the Bernese Highlands puts guests in touch with nature during their stay; the spa’s massage treatments are designed to complement Nescens’ medical approach to healthy ageing

In-depth diagnostics The Nescens programmes focus on good quality, healthy nutrition combined with movement and fitness, supported by spa treatments. They range from a four-day Better Aging Break to the central offering of seven days, which can be extended according to each guest’s needs and the goals they wish to achieve. Every programme starts with an in-depth diagnostic phase that begins pre-arrival with a long questionnaire. On site this is continued by the spa’s multi-disciplinary team under the direction of Dr Heinz Schaad, including an hour’s personal consultation. A range of diagnostics is available, including osteopathic and nutritional assessment, and for the seven-day programme there is a comprehensive blood test to monitor metabolic parameters including glycemia, thyroid for women, fatty acids and anti-oxidative testing. The aim is to provide a complete and holistic overview of the client’s current state of health and ageing. The team at Victoria-Jungfrau take pride in their personalised approach. Fitness trainers are paired with guests according to their needs, as are the therapists who provide support throughout the programmes. The guiding principle is to provide sustainable solutions that can be maintained at home. Guests are also able join the programmes even if they are visiting with others who may not be on the Better Aging pathway. This a highly tailored approach and differs from other medical-led spas across Europe.


A worthwhile challenge While there has been a shift away from pampering in luxury spas, with hoteliers now offering more medical-led services, Veit admits it is not a simple task to balance excellence in both of these two fields. “It’s very hard to combine medicine and a hotel,” he says. “You have to find a doctor who knows the rules of hospitality and that is a challenge. If you provide medical services, you have to do it right and it’s a seven-day, 24-hour commitment, but I believe a combination of medicine and well-delivered treatments is the future.” The spa currently attracts around 40% of its guests from Switzerland with the US, the Middle East and India comprising the greater part of the business and a small proportion from Germany, UK and France after that. Day spa guests and hotel guests can book specially designed packages and single treatments, which remain a vital part of the overall spa operation to ensure that all of the guests are catered for. “It’s much harder to introduce a better ageing programme in an existing hotel in a region not known at all for medical services,” Veit concludes. “It takes time, but it’s important to have really happy clients and word of mouth is more important than any advertising campaign. In the last month we have attracted clients who would normally visit another European health spa for weight loss and detox. It is now our chance to do a good job for them.” Victoria-Jungfrau Grand Hotel & Spa +41 33 828 28 28 Owner: Aevis Victoria Spa design: Behles Spa size: 5,500sqm Spa and fitness team: 25 Treatment rooms: 22 Sauna, steam and wet areas: KLAFS, Lederer Product partners: Nescens, Sensai, OPI Suppliers: Gharieni, Life Fitness, Technogym, Ultratone, Inbody Body Diagnosis, Lymphodrainer, Cellutec, TAC | The Assistant Company

Business Forum HOTel&SPA 2018 2







Business Forum HOTel&SPA 2018

A new era of wellness European Spa reports from the 11th Forum HOTel&SPA event in Paris, which examined many aspects of the ongoing evolution in global wellness R EP OR T BY S A R A H TOD D


eturning to the iconic Four Seasons George V in Paris, the 11th annual Forum HOTel&SPA featured a packed day of networking and conferencing for more than 120 delegates. Organised by the VK Organisation, the one-day event attracted delegates from Russia, the UK, the Netherlands, Italy and the US to explore the theme of ‘A new era in wellness’. The comprehensive speaker programme concluded with the Black and Blue Diamond awards ceremony, which recognised outstanding spa and wellness professionals. Welcoming delegates to the forum, organiser Vladi Kovanic and moderator Jean-Guy de Gabriac said the event was a unique opportunity to network with the cream of the European spa and wellness industry. Exemplifying this, guest of honour Aldo Melpignano, owner of Italy’s iconic Borgo Egnazia hotel and spa gave a presentation that highlighted the shift towards transformational experiences, and focused on the importance of connecting ‘place to people’, specifically the local community to his luxury property. Following Melpignano was Thomas Bauer, COO of Austrian thermal wellness resort operator Vamed Vitality World. Ideally placed to examine the past and future of spa, Bauer asserted that the most important consideration when building a spa should be to create areas that provide guests with time and space to ‘unlearn’ as much as to learn anything new. He then focused on the 3,600sqm Silent Spa that has been added to Vamed’s Therme Laa property in the Weinviertel region of Austria. The installation offers guests space for silent contemplation and integrates many sacral structures, including a restaurant with seating resembling choir stalls, and an octagonal tower 1. László Puczkó of Resources for Leisure Assets 2. Four Seasons Hotel des Bergues’ Martin Rhomberg (left) with Roger Allen of Resources for Leisure Assets 3. The runners up and winners of the Blue and Black Diamond Awards with organiser Vladi Kovanic (right) 4. Delegates enjoy a networking opportunity 5. From left: Tracey Woodward of Aromatherapy Associates with Dormy House Spa’s Zoe Douglas and Beata Aleksandrowicz of Pure Spa Massage Training 6. Vamed Vitality World’s Thomas Bauer

focuses on self-actualisation, and whether being brand-driven or experience and outcome-driven was of more importance to them.

Evolution of thalasso

at the heart of the spa, hinting towards cultures that use the number eight to represent infinity.

With thalassotherapy forming a central part of the agenda, next up was Caroline Mahe-Lea, manager of France’s Thalasso Concarneau. Outlining the difference between emotional and psychological hunger, she explained that her spa had focused on mindful eating programmes two years ago, encouraging guests to develop a ‘healthy and joyful’ approach to their body in its emotionally cocooning environment. Mahe-Lea also passionately outlined her belief that the successful treatment of chronic issues, such as stress and obesity, needs to begin with a global approach to transformative wellbeing. An awareness of the power of touch on the body should not be under-estimated, she added, nor should the benefits of connecting with nature as much as possible through ocean walks and a variety of outdoor activities.

Beyond conventional wellness

The human experience

One of the most dynamic presentations came from László Puczkó, director of industry intelligence at Resources for Leisure Assets, who said the ‘McDonaldisation’ of the word meant that now “everything is wellness”, leading to the western world replacing status-anxiety with a new type of wellness-focused anxiety. Juxtaposing old and new, Puczkó asserted: “Wellness doesn’t require luxury, it’s an evolving concept that depends on how the individual applies it to their business.” He also predicted a rise in ‘low-fi’ wellness, saying spas should focus on why their brand is good for each guest. “Always remember value propositioning,” he added. “I rarely hear the word ‘value’ when spas are described and this value exchange is crucial to understanding why people are buying your services.” Echoing Melpignano’s earlier presentation, Puczkó said spas should more clearly define their business strategy and decide whether they want to have a high-yield business or one that

After a short networking coffee break, an expert panel assembled to examine the ‘human experience’ in spa. Comprising Beata Aleksandrowicz, co-founder of Pure Massage Spa Training; Zoe Douglas, spa manager of Dormy House; and CEO of Aromatherapy Associates, Tracey Woodward, the panel deftly explored the challenges presented by the theme. Each panelist delivered considered and thought-provoking remarks, with Zoe Douglas asserting that spa owners should ensure personalisation remains a priority over profit. All agreed that more needs to be done to care for the industry’s care-givers through consideration of the entire team’s wellbeing. Woodward said teams should be nourished, supported and guided to better personal wellbeing, with Aleksandrowicz adding: “Therapists create deep and enduring connections for the client. To be effective, they need authentic empowerment and education to boost their own wellbeing.”

“I hope the spirit of collaboration and honest communication will continue to inspire our attendees in their businesses through the rest of 2018.” Vladi Kovanic Founder, VK Organisation


Business Forum HOTel&SPA 2018





Following this vibrant discussion, Dr Leonid Elkin, owner of Russia’s Dr Elkin’s Wellness Center, spoke about restoring vitality for spa guests through his patented Dr Elkin Method, which provides a total manual remodelling of the face and body using several therapeutic modalities, including cranio-sacral therapy. The engaging and diverse speaker line-up continued with Ré-Consulting’s Didier Le Calvez, who discussed the many therapeutic benefits of the ancient forest bathing practice of Sylvotherapy. Known as shinrin-yoku in Japan, where it is a cornerstone of preventative medicine, Le Calvez outlined the many forms this can take, from slow walks through forests to hugging trees for their vibratory effect.

differentiate and elevate their offering. The final group discussion at the Forum centred on the economics of wellbeing in luxury hotels, with Roger Allen, CEO of Resources for Leisure Assets, joined by Martin Rhomberg, regional vice-president and general manager of the Four Seasons Hotel des Bergues in Geneva, Switzerland. “The idea of luxury has been industrialised, so operators need to focus on providing individual and elevated spa and wellness experiences that deliver superior REVPAR,” Allen asserted. Rhomberg agreed that the future of luxury lies in the authentic customisation of the guest experience and said wellbeing in the future will be about offering choices for their guests.

The economics of wellbeing

Rewarding the industry’s finest

A second panel, moderated by Kim Marshall of The Marshall Plan, featured Sammy Gharieni, CEO and founder of Gharieni Group; Scott Vogel, executive spa director of Fisher Island Club & Resort, US; and Tammy Pahel, principal of Spa Management Solutions, discussing how spa businesses can use strategic partnerships to

Taking place in a short ceremony at the end of the event, the Blue and Black Diamond Awards were given to the Best Thalasso Manager and the Best Spa Manager respectively. Honouring superior management qualities, innovative spirit and dynamism in the thalasso sector, the Blue Diamond was awarded to


1. Organiser Vladi Kovanic welcomes delegates to the event 2. From left: Fisher Island’s Scott Vogel, Tammy Patel of Spa Management Solutions, Kim Marshall of The Marshall Plan and Gharieni Group’s Sammy Gharieni 3. Guest of honour Aldo Melpignano of Borgo Egnazia 4. Forum HOTel&SPA’s theme of ‘A new era in wellness’ provided the inspiration for wide-ranging discussion

Marie-Nöelle Berry, executive director of Alliance Pornic Resort Hotel Thalasso & Spa. The Black Diamond Award was won by Erica D’Angelo, spa manager of JW Marriott Venice Resort and Spa, who enthused: “Wellness shaped me like the diamond I’m holding and this amazing industry has enabled me to make the world a healthier and happier place.” Summarising this year’s successful event, Vladi Kovanic said: “We had a great selection of senior professionals attending from around the world and I hope the Forum’s spirit of collaboration and honest communication will continue to inspire our attendees in their businesses through the rest of 2018.”

The 12th Forum HOTel&SPA will take place on June 6, 2019


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Design focus

Lakeside spa on Zakynthos displays a blurring of nature and nurture

Recently opened Olea All-Suite Hotel and spa offers guests a sociable and naturally inspired al fresco Greek island experience Located on the eastern side of Zakynthos, the new Olea All-Suite Hotel and spa has been built with an almost complete absence of boundaries between the resort’s suites and its communal spaces. A 4,000sqm man-made lake surrounds the minimally-styled luxury suites, seamlessly Vasiliki Moustafatzi connecting the indoors and outdoors, and designers Block722architects+ have allowed the ‘calming, transforming power of water’ to flow throughout the property. Natural meeting points have been staged around the lake, with loungers sited in the cooling shadows of pergolas and carob and Judas trees.

Placing the guest experience at the heart of its design, the architects incorporated the existing vegetation on the property but used natural techniques and materials, including rustic oak wood, bamboo and rattan, to redefine the physical environment so it resembled a ‘luxurious, tropical island retreat’. Guests can also enjoy the contemporary, peaceful haven of the hotel’s Royal Spa in addition to the gym or yoga pavilion. Speaking about the spa’s design aesthetic, Vasiliki Moustafatzi, project architect at Block722architects+ said: “Providing unobstructed views of the southern part of the island, we located the ground floor spa in a quiet, private nest, away from the hotel’s active areas. The spa emerges from its natural context, on the top of the hill, and stands out as a sculpture,

guiding you into a space that is in harmony with the scenery of the island.” Moustafatzi continued: “We used natural materials inside the spa as well as for the outside spaces to bring nature closer and offer warmth and calmness. The element of water creates an energy that is intended to help rejuvenate the body and soul.” | STYLE FACTS

Spa and interior design: Block722 architects+ Structural engineer: Malo Development Spa consultant: Aegeo Spas Heat Experiences: P. Tzikopoulos Lighting: G. Virinis and X. Skabarivia of Linealight; Placed Flooring: gr.Stone Treatment beds: P. Tzikopoulos Furniture: Sofa Creations, House EPE, Mexil, SET, Vagenas Contract Materials, Κοurtis Contract Product partners: Babor, Jessica


Style Design, form & function

Gharieni qu

K8 A new modular compilation of treatment room furniture from the Gharieni Group, the K8 Collection, aims to help spas resolve the wide range of operational challenges of successful and high-traffic treatment rooms in an aesthetically pleasing fashion. Available in three different colours with white wooden fronts, up to four modules can be selected for the furniture and a range of options, including a laundry basket, a washbasin mixer and LED illumination, can be integrated to suit individual requirements.

Technogym q SKILLTOOLS

Kettal q

Meteo by Konstantin Grcic

Intended to support and refine every phase of the workout, and ideal for a spa’s compact fitness space, Technogym’s SKILLTOOLS range was conceived from the SKILLATHLETIC training method and is designed to improve the performance and abilities of users. SKILLTOOLS covers three categories of movement: mobility, stability and speed. Playing a key role in ensuring the body moves effectively, its mobility tools include a foam roller with variable stiffness to relieve muscle tension, and six power bands of varying resistance. Stability tools include a wellness ball designed with a difference in weight between its top and bottom to help build a solid core, and a balance pad suitable for users at every level of fitness. Speed and agility tools include a 3m speed ladder with a patented design and anti-slip rungs, and a jump rope to help build metabolic conditioning with ball bearing movement for effective rope rotation.

The result of a new collaboration with designer Konstantin Grcic, Meteo is a contemporary take on the parasol that is made from Kettal’s own range of smart sunshade materials, which are said to offer durable and effective protection. Meteo is available in two versions – a basic model that uses a manual pulley system and a high-end option that has an integrated gas piston to assist the opening and closing of the parasol. Available in multiple colour options, the parasols can be fitted with two alternative types of base plate, in either sheet metal or cast iron.


Style Design, form & function

Preciosa Lighting Pearl Drop by Frank Tjepkema

During the recent Milan Design Week, crystal glass chandelier manufacturer Preciosa introduced a new pendant light called Pearl Drop. Made from hand-blown, glass opal spheres connected by individual brass details, the pendant imitates a string of pearls, while the metallic links are designed to emulate the quality and detail of a piece of jewellery. Created by leading Dutch designer Frank Tjepkema as ‘jewellery for a space’, the innovative drop-shaped light would be ideal as an opulent finishing touch to a spa boutique or reception area. Glass1989 and Meneghello Paolelli Associati p ChillOut

Created in collaborative partnership with the design studio Meneghello Paolelli Associati, Glass1989’s new bespoke ChillOut skilfully combines a sauna and hammam in one space and would be ideal for a spa suite. With both designers holding a deep passion to enhance personal wellbeing through creating innovative equipment, ChillOut flows along a precise stylistic continuum between sauna and hammam. Both the sauna and hammam’s wall colours contrast with ChillOut’s back walls and the ceiling conceals the lighting system as well as neatly balancing the volume of the structure. Intended to ‘heighten the relationship between volume and materials’, the colour palette and materials used have been elegantly combined. Hemlock was chosen to craft the sauna, which can hold a maximum of five people in flexible seating options that can be removed, if required. |

AquaFit Technologie t p AquaFit EASY

Bridging fitness and wellness, the AquaFit EASY aqua spinning bike features an elegant, compact design that would be suitable for a variety of spa environments. Guests can choose from 27 cardio-based programmes that gradually increase pedal resistance, as well as enjoy a hydromassage from the 26 jets installed around the aquabike, which offer a 360-degree massage. Automatically filling and emptying, the bike is supplied with an integrated pump as well as connectivity that enables remote, hands-free management and an intelligent, preventative maintenance interface. An intuitive touchscreen controls the bike’s water temperature while the water’s natural buoyancy means it can be particularly beneficial for those needing post-injury rehabilitation or muscle strengthening.


Style Design, form & function

Style focus

Continuum Pedicure Spas debuts in Europe Tony Galati, general manager of Continuum Pedicure Spas, a US-based luxury pedicure furniture manufacturer, explains what the brand can offer European spas A leading global supplier of luxury professional treatment chairs and portable foot spas, Continuum creates highly functional, eco-conscious spa pedicure furniture with curved silhouettes and rich finishes that echo the energy and movement found in nature. Environmentally-friendly elements include the use of recycled materials for the chairs’ welded steel frames and reduced hot water usage. Acquired by Earthlite in September 2017 and due to launch in Europe during the second half of 2018, we spoke to Continuum’s general manager, Tony Galati, to find out what is driving the company’s growth. What makes Continuum a ‘must have’ spa product? Continuum offers a fresh approach to luxury spa pedicure services by continually improving and expanding our product line and offering top-tier sales and service support. Our pedicure spas are designed, fully assembled and tested in the US, while our innovative designs and unsurpassed quality are found in the most luxurious resorts and day spas through the world. Our hand-crafted approach to manufacturing also allows customisation of upholstery, laminates and finishes. How do your products enhance pedicure treatments? Our attention to design detail is about more than looking good; it is about creating a better pedicure experience for clients and therapists through features such as patented adjustable foot supports and exceptional ergonomics. Clients and therapists can control the four-way seat movement with one touch of a button. As the client relaxes, the therapist can adjust the seat to position the feet perfectly for the next part of the pedicure. How does Continuum back up its eco-credentials? We are always looking for ways to lower our impact on the environment and the result is the most eco-friendly line of pedicure spas available. Our pedicure spas are made with sustainable materials, such as wood and recycled metals, and on average use 20% less hot water than other brands. Continuum pedicure spas also operate with fewer resources, ensuring a better pedicure spa experience for both the guest and the environment. What other innovations are you most proud of? From the flagship Maestro pedicure spa (right), to the stunning glass basin of the Bravo and the unique non-plumbed Simplicity and PediCute portable footspas, we proudly offer a full range of one-of-a-kind products to complement every spa décor. For more information, please visit:

Form, function and style: The Maestro’s ergonomic design (below) incorporates a chair that swivels for easy entry and exit, a relaxing Vibra-Massage + Heat system, contoured footrests and powerful magnetic jets. The Echo (above) is Continuum’s number-one seller, equipped with all the features and amenities essential for day spas, resorts and salons.




Aroma Therapy

Dynamic Flow Massage System

Sound Therapy

Touchscreen Display

Psammo Therapy

Inversion Gravity

LED Lighting




Image: Sieger Design

Style Design, form & function

Sieger Design and Dornbracht u Small Size Premium Spa

Bringing the luxury of the spa experience into an intimate space of just over six square metres, the Small Size Premium Spa (SSPS) has been holistically designed by Sieger Design and Dornbracht as an integrated, private spa area. The SSPS can be flexibly configured using a range of Dornbracht’s fixtures and products, including vertical and horizontal showers, as well as innovative technology, such as touch-free taps and pre-programmed scenarios that combine light, fragrance and sound. Functions, materials, finishes and colours can be selected according to individual needs and stylistic preferences. “The SSPS works extremely well because you don’t need a lot of space to install it,” Christian Sieger exclusively told European Spa. “Without altering or losing any hotel bedrooms or even changing the size of existing bathrooms, operators could add five or even 10 spa suites to an existing hotel to add a premium spa experience that would be available for guests 24/7.”

Lemi q Lemi 4 bespoke design

This multi-functional chair, created by Italian furniture manufacturer Lemi for celebrity pedicurist and podiatrist Bastien Gonzalez, has a sleek, luxurious aesthetic delivered through high-end craftsmanship. With four motors to adjust its height, backrest, legrest and Trendelenburg position, the versatile Lemi 4 chair and treatment bed has been customised in a total black finish to set off Gonzalez’s logo which adorns the back of the chair. Lemi 4 boasts a wide mattress and is equipped with a remote control and an automatic reset switch that brings the treatment bed back to a chair position after the treatment has finished. Its removable head and footrests mean it is equally suited to manicures and pedicures as well as facial and body treatments.

VitaJuwel p Grande

Blending the ancient tradition of crystal healing with contemporary design, VitaJuwel has added the new Grande decanter to its portfolio of wellness products. The new seven-litre decanter works with all 12 blends of the regular-sized VitaJuwel precious gemstone vials. With an extra-large 20cm opening, the Grande has a stainless steel tap with a leakproof Teflon seal and is supplied in a set that includes the decanter, lid and faucet as well as a glass stand. Popular at luxury spas including Mandarin Oriental and Six Senses, where VitaJuwel has created special blends for Six Senses signature bottles, the company’s gemwater concept offers vials with a range of health-enhancing compositions, including blends to aid ‘Wellness’ ‘Vitality’ and ‘Balance’.


Style Design, form & function

Award-winning ‘wellness’ show garden is an outdoor inspiration As Hay Joung Hwang’s eco-conscious city garden provides a blueprint for how to improve wellness through future inner-city development, we gather together some of the most striking outdoor furniture available for urban spa garden spaces LG Hausys and LG Electronics recently partnered with landscape architect Hay Joung Hwang to create the innovative Eco-City show garden for London’s Chelsea Flower Show 2018. The LG Eco-City Garden aims to reduce pollution through the use of specially selected trees, plants and shrubs and provides a replicable blueprint for use amid inner-city high-rise buildings. Winner of a Silver Gilt award in the Show Garden category, the Eco-City design was intended to subtly Hay Joung Hwang enhance residents’ wellbeing and replicate the amount of outdoor space that would be available for city living, where apartments might be built in close proximity, so every inch of space is utilised. Large sliding glass doors were supplied by Lightfoot Windows and the entire living space was clad using LG Hausys HI-MACS, a high-performance, solid surface material that can be moulded into any shape and is widely used for architectural applications. HI-MACS was also used to surround the garden’s outdoor LG Signature Oled television, as well as for the water feature at the back of the garden and the seating area, which incorporates running water features to filter out noise pollution. The garden design features a sunken patio surrounded by box-hedging, with stepping stones leading to the rest of the garden, including a water feature and a natural herb area. On each corner of the hedging is a flowerbed filled with colourful flowers, including yellow and white lupins, white aquilegia vulgaris, Geum in Tangerine and Trollius Lemon Queen. Speaking about her design, Hwang said: “As the populations of our cities increase, and more and more high-rises are built, air and noise pollution also worsens. My design provides a vision for sustainable, eco-city living, providing green space that can be replicated vertically in these high-rises. It provides a living environment that increases people’s wellbeing, as well as directly addressing the issues of air-pollution.” STYLE FACTS

Designer: Hay Joung Hwang Landscaper: Randle Siddeley Fabricator: Alan Hayward Joinery


Sawn Six Side Sandstone From tile and stone specialist Lapicida, Sawn Six Side Sandstone is a timeless and beautiful flooring option for spa exteriors. The natural stone is both durable and aesthetically appealing while its colour blends well in most surroundings. The sandstone is part of Lapicida’s extensive collection of exterior products, which also includes new-generation external porcelains and reclaimed stone.


Style Design, form & function

Vondom t Vela

Vondom has added the new Vela outdoor daybed to complete its collection of the same name. Two different sections of the daybed can be reclined, while there is also an ice-bucket in the centre of the bed and an auxiliary table for added convenience. Made from linear low-density polyethylene, which is 100% recyclable and very durable, the Vela bed can also be supplied with an optional lighting system and a retractable top.

Modern Garden Company u Outdoor furniture

Specialising in supplying luxury, contemporary furniture, the Modern Garden Company has an impressive international portfolio of luxury spas and hotels. Its large collection of outdoor chaise longues and daybeds includes the Cove range, which incorporates an armchair, modular platform options, a pouf and the Float easy chair. Other stand-out items include the generous Mood daybed and the single and double River sunbeds, characterised by their low-to-the-ground design.

KE tq Sails

Inspired by the sea, the new Sails range from KE Outdoor Design features nautical fabrics and marine-derived technology. Designed to offer sun protection and to resist weathering and salt corrosion, the highly versatile shading range offers wide coverage dimensions and multiple installation systems.

Every issue of European Spa showcases the best in spa equipment design, textiles and furnishings. Contact Sarah Todd on +44 (0) 115 950 4748 or email



Spas Ella di Rocco, UK

La dolce vita

A unique boutique medispa in London, Ella di Rocco is enlivening in the UK market by offering Italian-style wellbeing, including vinotherapy and non-invasive biomagnetic treatments R E P OR T BY I A N PA R KES


ommited to addressing beauty ‘from the inside out’, the Italian mother and daughter team behind the recently opened Ella di Rocco boutique medispa in London, say their aim was to create ‘a place to discover, heal and renew’. Combining Anna Brilli’s 35 years’ experience in the medical field with her daughter Sonia’s master’s degrees in psychology and international marketing, Ella di Rocco wellness medispa opened in February and focuses on three core facets: vinotherapy; a treatment menu courtesy of Italian brand Fabbrimarine; and a range of non-invasive treatments using biomagnetism. “We are about offering quality, not quantity,” says Sonia. “We’re not an express treatment facility; London is full of places where you could have a treatment, leave and never come back. We really want to invest a lot of time and quality in our clients, which I think is a rare find in the city. I always say we’d rather have 10 clients that trust us, become loyal and come back, than 100 who come and never return.” Red, red wine As the first medispa in the UK to offer vinotherapy, Ella di Rocco employs three varieties of grape sourced from Tuscany – Merlot, Sangiovese and Ciliegiolo. Vine leaves are used for scrubs, the seeds are incorporated in massages and the wines themselves are mixed with a concentrate of virgin grape juice and hot water for a relaxing bathing experience. Red wine is rich in antioxidants that are said to combat premature ageing, along with polyphenols to stimulate circulation and detoxify the skin, and vinotherapy has quickly become the spa’s most popular treatment. “Wine therapy was initially not in our plans,” admits Sonia. “But then my mother and I started to recall our visits to wine spas in Tuscany. When we discovered there was nothing like it in London, we said ‘let’s do it’. “For the UK market it’s something new, and it will take time for people to know and understand it, but there are so many benefits. It’s a complete body wellness treatment as red wine is a natural antioxidant and also contains pectin and resveratrol, which has a restorative effect on Left: Decorated in a welcoming, rustic Italian style, Ella di Rocco is a family run boutique medispa in London that offers vinotherapy using Tuscan grapes, a menu featuring products by Fabbrimarine and a range of non-invasive biomagnetic treatments

blood vessels, helps increase circulation and leaves the skin glowing. Studies have also shown that ongoing treatments can aid with weight loss because the increased circulation helps with cellulite and the removal of excessive adipose fat.” Talking Italian The Brillis remained loyal to their Italian roots when it came to partnering with a product house for more traditional treatments, selecting Fabbrimarine, based in Ozzano Dell’Emilia on the outskirts of Bologna. With 40 years’ experience in the beauty and wellness sector, Fabbrimarine’s philosophy and products are based on what it says are ‘the natural similarities between marine elements and mankind’. “I recognise it’s a brand not widely recognised, which is mainly because they are scientists and they focus on ‘creating, creating, creating’, more than marketing,” says Sonia. “There are a lot of marine-based brands, but in our experience, I have to say they are one of the best, with beautiful fragrances and results that can be seen very quickly.” She continues: “Their creams are tremendous for the reproduction of collagen, for hydrating and improving the elasticity of the skin, and for targeting cellulite and adipose fats. Fabbrimarine’s products not only make our clients feel good while they’re with us, they’re available for use at home, so extra value is added to the whole experience.” A non-invasive philosophy Ella di Rocco offers a variety of tests on-site, including for DNA, cellulite, body composition, thyroid, food intolerances, as well as a facial skin analysis and an Oligo Scan, which analyses and identifies heavy metals present in the body. The spa’s non-invasive medical portfolio includes the use of the CMF SportSys that can aid conditions such as neuropathic, muscle and joint pain and inflammation; the ReduStim slimming device that helps remove visceral fat; an LED mask that combats ageing; and numerous cryotherapeutic treatments.

“We really want to invest a lot of time and quality in our clients... We’d rather have 10 clients that trust us, become loyal and come back, than 100 that come and never return.” Sonia Brilli Co-owner


Spas Ella di Rocco, UK

Above from left: The spa’s informal reception area is filled with characterful furnishings and fixtures from Italian designer Matteo Bianchi; a treatment room is prepared for a relaxing vinotherapy experience

“We want to pass the message that non-invasive treatments for the face and body can make you look as good as any surgery,” says Anna Brilli, who previously specialised in maxillofacial surgery, implantology and dentistry. “Women and men at every stage of their life want to look healthy and look after their skin. It’s about feeling and looking good.” The CMF SportSys, in particular, is part of Ella di Rocco’s push towards biomagnetic treatments, which Anna says can assist in quicker healing and recovery times from injury. “It’s technology that doesn’t have any side-effects,” she explains. “We use it in dentistry and sports medicine for the healing and regeneration of bones, muscles and tendons, and the normal recovery processes are shortened by a third.” Sonia adds: “Biomagnetism is revolutionary for pain therapy and tissue, bone and scar regeneration. We can prepare patients for surgery, then we can treat them after surgery to recover quicker. We have also found it has amazing results in facials. For example, we can treat eye bags and dark circles as it boosts collagen and circulation in your skin.” Broadening the appeal As part of the Brillis’ aim to offer traditional spa experiences as well as the chance to be treated for a variety of ailments under one roof, its focus on ‘‘wellbeing from the inside out’ is complemented by in-house osteopath Miad Najafi and nutritionist Benjamin Hodson.

“We want to pass the message that non-invasive treatments for the face and body can make you look as good as any surgery.” Anna Brilli, Co-owner


“Our nutritionist works with food intolerances and does a DNA fit, highlighting foods to eat and avoid and what kind of training you should do, for example,” says Sonia. “Many people still do not understand that what you eat and drink has a profound effect on your skin, your body and your general health, as well as what type of exercise you do. “Using myself as an example, in terms of training, I always thought I needed to do a lot of cardio, but following a DNA test, I discovered endurance training was better for me. I then saw much quicker results than with cardio.” Sonia adds that her clients have also been impressed by the osteopath. “Primarily, he works manually, occasionally with the use of our biomagnetic machines,” she says. “Overall, he has a very holistic approach, and many of our clients claim he has ‘golden hands’. He is certainly very experienced and a very good fit for what we are doing here.” Building trust Although the intention is to expand Ella di Rocco globally, the Brillis are currently focused on their debut medispa as they work to understand the market and their guests. “The biggest thing we’ve had to learn from the beginning has been about the client, and I think my background in psychology has helped a lot in this,” says Sonia. “It’s been about understanding them, being very objective, letting them tell you exactly what they want, how they want it to be done – listening to them is of vital importance. “Even though we do not have that much experience as a brand, because we’re relatively new, up until now the good thing is we have managed to keep the clients who have come, so we are building their trust, which is most important.”

Ella di Rocco, London, UK +44 (0) 20 7352 3575 | Owner: Anna & Sonia Brilli Investment: £1 million Size: 190sqm Spa team: Five Treatment rooms: Four Product partners: Fabbrimarine Other suppliers: Matteo Bianchi, Richard Haworth, Balneo, Tisettanta


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Editor’s choice

Buchinger Wilhelmi celebrates landmark 65th anniversary Family-owned clinic with a history of fasting excellence unveils new schedule of visiting practitioners and wellness programmes

GERMANY: Having recently celebrated its 65th anniversary, the family-owned wellness clinic Buchinger Wilhelmi, located on the shores of Lake Constance, has unveiled a series of innovative new wellness programmes. Dedicated to rebooting the body and mind, the clinic was founded by Dr Otto Buchinger, who pioneered the benefits of therapeutic fasting and integrative medicine with a holistic approach. Today its medical team comprises seven doctors with specialisms ranging from naturopathy to diabetes, as well as massage therapists, counsellors, nutritionists and personal trainers. The clinic’s newest suites debuted last year with large terraces overlooking Lake Constance, the addition of landscaped gardens and a pool area, as well as new Kneipp circulation pools and a textured walking path to stimulate the metabolism.

“It is in the DNA of our clinic to continually innovate and adapt,” Raimund Wilhelmi, grandson of Dr Otto Buchinger, told European Spa. “My grandfather encouraged us to develop his work and we have continually researched his therapeutic fasting method. “We’ve always kept an eye on new findings and standards; for example, through psychoanalytical

“We regularly invite therapists and specialists from all over the world to complement our programme and make it as optimally diverse for our guests as possible.” Raimund Wilhelmi

insights or modern nutritional therapies, such as ketogenic diets or the currently popular interval fasting, and above all, through scientific research.” Enhancing the spa’s wellbeing offering, upcoming programmes include an Art Week in September, where guests can enjoy creative experiences under the guidance of Gertrud Kemmerling, and a Yin Yoga Meditation Week in early December led by Gilbert Grimeau, which will include mindfulness, Japa, chakra and walking meditation. Further wellness programmes will include a series of meditation seminars with Dr Christian Kuhn, the former medical director at Buchinger Wilhelmi, between late September and December 2018; while at the end of the year, visiting practitioner Dr Anne Brunner will offer cross-discipline exercises focusing on the interaction between the body, mind and soul.


Wellness Trends & developments

Miraggio Thermal Spa Resort combines spa therapy and fitness Greece: The Miraggio Thermal Spa Resort in Halkidiki has unveiled a comprehensive new series of three- and five-day wellness packages. Using an innovative combination of spa therapies and bespoke fitness solutions, each package has been created to aid guests beautify, detox, revitalise or boost calmness, and there are also packages available for families and couples. Highlights include the Detox Cleansing Package, intended to help stimulate the circulation and promote chemical detoxification, which includes functional fitness training, Nordic walking, an Aqua Bike workout and a luxurious honey detoxification massage. The Anti-Stress Package looks at different holistic routes to stress reduction and rebalancing the nervous system, releasing muscle tension and encouraging the release of dopamine through personal yoga and Pilates sessions as well as a Harmonia Balancing Massage using Reiki techniques.

European Parliament debates the wellness benefits of dance Europe: The European Parliament in Brussels recently hosted a forum to highlight the mental health benefits of movement, rhythm and dance. Speakers included UK MEP Julie Ward; Claire Guss-West, director and co-founder of the Dance and Creative Wellness Foundation and former MD of Six Senses Spas (pictured); and Dr Andrew McWilliams, a psychiatry, psychology and neuroscience expert at King’s College, London. Attendees demonstrated the ways in which dance can enhance health and mental wellbeing, examining the latest evidence-based research and best practice examples from across Europe. The MEPs committed to explore the possibility of establishing a European All Parliamentary Party Group (APPG) for Arts, Health and Wellbeing in the next mandate, to identify practical steps towards the integration of arts and health. A follow-up ‘Dance Advocacy’ event will also be scheduled in the European Parliament in the next mandate, where the organisers hope to attract an even greater level of support from both the wellness and dance industries.


A yoga programme for every season

France: The Évian Resort in Évian-les-Bains has launched a new Seasonal Yoga programme that combines focused meditation with outdoor mindfulness sessions, yoga and specialist spa treatments. All treatments and activities have been tailored to the different seasons and suitably incorporate the nature of the resort’s location within 47 acres of grounds on the south shore of Lake Geneva. Inspired by the principles of the five elements of Traditional Chinese Medicine, the seasonal yoga experiences have been divided into the four ‘R’s: Rebirth (spring); Resplendent (summer); Reducing speed (autumn) and Renewal (winter). Each experience has been developed by spa trainer Julien Levy and includes two nights’ accommodation at the resort’s Hôtel Royal. Seasonal vegetarian dishes will further anchor guests in the moment, while al fresco mindfulness groups, yoga classes and two spa experiences at Spa Évian Source complete the offering.

Wellness Trends & developments

AVANI elevates its business offering Asia: AVANI Hotels & Resorts in Thailand, Malaysia and Laos have introduced a new, health-focused business meetings package. The AVANIFIT Meeting Package combines contemporary meeting facilities with freshly-made meals, made from locally-sourced ingredients, and AVANIFIT classes, customised to be unique to each location, which include sunrise/sunset yoga, Muay Thai and even glow-in-the-dark volleyball. Based on the idea of providing fitness options to ‘inspire the busy traveller’, AVANIFIT is targeted at gyms that are operated 24 hours a day. “AVANIFIT is based on the idea of providing fitness to our guests whenever and wherever required,” explained Sarah Dalton, director of wellness at parent company Minor Hotels. “AVANI gyms operate to suit all schedules and we are due to launch a complimentary workout clothing lending initiative shortly. “Our in-room videos feature fitness influencers from around the world and we even provide tech gear, such as fitbits, so no matter how light our guests pack, they can still work out and, more importantly, track their results.”

Digital Trends



FEMTECH Software, diagnostics, products, and services that use technology to improve Women's Health comprises Femtech, also referred to as Female Technology. Femtech involves the use of digital health to motivate patients to access and use applications

The rise and rise of Femtech

Chiva-Som champions digital wellness

Virgin Active integrates with Amazon’s Alexa

for managing Global: Including software, diagnostics, products Digitizing Women’s Health health issues. and services that harness technology to improve Reproductivehealth, Pregnancy & Pelvic Uterine General women’s Femtech is &emerging as Healthcare the next Health Nursing Care Healthcare & Wellness big disruptor in the global healthcare market, according to consultancy Frost & Sullivan, which reports that almost $1bn in funding over the last Fertility solutions Prenatal screening Pelvic wellness Diagnostic tests and three has contributed its rise. Period &years fertility Post natal care Uterineto health screening

Global: Chiva-Som International Health Resort has launched a new website, designed to facilitate digital engagement with its pioneering wellness philosophies. As well as a Wellness Journal and exclusive tutorials on subjects including massage and cookery, a new ‘Explore’ feature aims to help visitors better achieve their wellness goals.

UK: Virgin Active has become the first fitness club to integrate with Amazon Alexa to enable its members to schedule their workouts. Developed by Virgin Active’s in-house team, the new app enables Amazon’s voice-controlled virtual assistant to respond to a range of questions including those about a club’s class timetable.

tracking At-home fertility

and maternal health including

monitoring breast feeding

Urogenital health Menstrual health

Pregnancy related conditions



Nutrition and fitness Mental health Chronic disease management Homecare and elderly care Sexual wellness

Women in Healthcare —The Movers and Shakers

With the rise of she-conomy, women are increasingly playing an influential role across the healthcare continuum as consumers, decision makers, healthcare professionals & caregivers 90%

of women are primary healthcare


of the household healthcare spending is done by women.


of global healthcare customers are


Wellness Trends & developments

Mandarin Oriental launches Mindful Meetings Global: Mandarin Oriental Hotel Group has launched a new global initiative aimed at the corporate market, entitled Mindful Meetings by Mandarin Oriental. The initiative has been specifically designed to ‘enhance and energise’ meetings and conferences with creative solutions based on what Mandarin Oriental has defined as the five ‘key dimensions’ of wellness: nourishment, movement, stillness, connections and wellbeing. All options can be customised and made available for participants either in or out of the meeting room. Examples of wellness enhancements include energising menu choices, yoga sessions, guided meditation, massage and movement breaks and custom spa events. “People are more aware of their health and wellbeing than ever before and many corporations have looked at supporting this internally,” said Emily Snyder, vice-president of global sales at Mandarin Oriental. “As Mandarin Oriental is renowned as a leader in global wellness, it was only natural that we carried this trend forward to support meeting planners by providing this unique offering.”

Course for young architects offers a grounding in wellness

Hintsa Performance secures E6.8m to continue wellbeing expansion


an impact, from the boardroom to the back office,” said CEO and co-founder of Hintsa Performance Jussi Räisänen. “Nearly 80% of the users of our digital tools learn more about wellbeing and change their lifestyle for the better. “With funding and strategic partners, we can accelerate our growth and help organisations worldwide unlock their full potential.” Hintsa’s clients and partners include Deloitte, Garmin, Ericsson, Microsoft, Ricoh, Toshiba and Zurich Life.

Image: Alex Filz

Global: Hintsa Performance has closed a round of funding, led by OP Insurance and Pontos Group, which aimed to fuel the company’s continued growth. Providing science-based solutions to improve the wellbeing and performance of both individuals and organisations, Hintsa’s services are built on the concept of sustainable high performance as a by-product of holistic wellbeing. The funding will enable Hintsa to further invest in software development, scientific research and expansion into new markets. “Our services are proven to create

Italy: A newly launched course for young architects is set to feature workshops led by guest speakers from globally-renowned practices. The three-month ‘Architecture for Wellness’ course will begin in November 2018 in Bologna and will enable participants to study architecture from the perspective of the clinical fundamentals of wellness. Organised by Yacademy, a total of 25 places and eight full scholarships are available with applications closing on October 12, 2018. The itinerary includes 108 hours of lessons, a 60-hour workshop and multiple lectures by representatives from firms including Alberto Apostoli, Foster + Partners, Matteo Thun + Partners and Studio Libeskind. Lesson topics will include ‘Architecture for Fitness’ and ‘Light Design’ while a 60-hour workshop will focus on students designing a spa within the Villa Garzoni complex.

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Wellness Trends & developments

Wellbeing master

The Wellness Collective to debut in 2019 Global: A new wellness networking event is set to launch in April 2019, in Sicily, at Rocco Forte’s Verdura Spa and Golf Resort. The Wellness Collective is primarily aimed at senior-level spa and wellbeing professionals and will encourage delegates to network and socialise extensively across four days in a ‘holistic and refreshing setting’. The event has been structured to enable spa operators and brand partners to choose who they wish to have ‘open minded conversations’ and discuss potential future opportunities with, thereby avoiding being paired with contacts who may not be beneficial. Maximilian Speaking exclusively to European Spa, event co-founder Maximilian Laurence-Gutteridge Laurence-Gutteridge said: “The Wellness Collective event has been crafted to create a full, wellness-focused networking and development experience specifically focused on uniting the passionate, talented and inspirational professionals who work to make our industry great. It’s time for us all to come together, recharge and develop, and feel inspired.”

Uniting bodies and minds UK: Dominique Antiglio is a dynamic meditation expert, author and founder of online platform BeSophro, which is spearheading the introduction of a new form of meditation, called Sophrology, in the UK. A powerful form of mental training that boosts health and wellbeing, Sophrology focuses on dynamic techniques that can aid those suffering from stress, sleep issues, anxiety or work burn-out, and it can be practiced in just 10 minutes each day to great effect. We find out how it can be incorporated into a spa treatment offering. Please explain the concept of Sophrology. Sophrology is a dynamic, self-development practice that focuses on going within yourself to find the resilience to deal with life events and live more mindfully. It should be practised regularly, ideally on a daily basis, to help boost confidence and instil a sense of calm, as well as enabling clients to deal better with chronic pain, address weight management issues and to sleep better. How does it differ from other forms of meditation? Sophrology stems from centuries-old eastern meditation, yoga and contemplation techniques mixed with western concepts, such as hypnosis, to enable people to live more mindfully. Sophrology has another element too; when we’re stressed, many people disconnect from their bodies. Guided properly, clients can listen to their bodies in their daily life and use this sensation in a dynamic way.

Neom delivers Real Wellbeing in workplace UK: Following the success of Neom Organics’ #NeomRealWellbeing Swaps campaign, which focused on inspiring people to see ‘how easy real wellbeing can be’, the natural product specialist has extended its focus with a Real Wellbeing in the Workplace initiative. Starting with ‘little moments’, Neom’s workplace wellbeing suggestions include challenging your team to swap their pre-work caffeine fix for some mindful, morning stretches together, or relocating an indoor team meeting to somewhere al fresco for a quick energy boost. Neom Organics founder and creative director Nicola Elliott said: “Real Nicola Elliott Wellbeing doesn’t have to be hard or take hours. We believe wellbeing starts with the little moments, the small steps that make a big difference. It can be as simple as getting outside for a walk in the sunshine on your lunch break or taking a couple of minutes to do some mindful breathing at your desk.”


What are the short and long-term benefits? Usually, after a 20-minute practice, clients say they feel calmer, more focused and relaxed. Longer term benefits range from solving issues such as anxiety, sleep problems or confidence issues to birth preparation. After two years or more, clients can chart a path of self-discovery into different parts of the self that has unified their bodies and minds. It’s similar to playing the piano – you begin by playing simple tunes, but with dedication you can end up playing an entire concert. How can spas best incorporate Sophrology? Often spas can be more focused on the ‘body’, so Sophrology helps to address the ‘mind’ aspect. Group or one-to-one sessions can enable spa guests to discover the tools of Sophrology in the wider context of stress management and weight loss, and to understand better how it can best serve to transform their lives. People who look after others, such as spa therapists, can also really benefit from it.

It’s all in the detail.

Unbeatable service, combined with innovation and variety, make Ellisons the ‘go-to’ choice for spas hoping to bring their vision to life. Discover our selection of quality client wear, created specifically to complement your treatments and enhance your client’s experience. With best-selling brands such as BC Softwear, Ellisons stock everything from sumptuous robes and gowns to luxurious towelling and couch covers. Our selection of client wear and textiles are sure to enhance any spa or salon service, with products to suit everything from massage and facials to manicure and pedicure treatments. Ellisons support hair and beauty professionals in every one of their business ventures, helping them to

deliver their treatments with confidence and professionalism. Our range of therapist uniforms offer both practicality and style and provide complete comfort so therapists can perform treatments with ease. With tunics, trousers and dresses available from leading brands Simon Jersey and Diamond Designs, you’re sure to find the perfect uniform for your salon or spa team. Thanks to a wealth of knowledge and experience, our dedicated Spa Partner team will make sure your next spa project or refit runs smoothly, on time and to budget.

Whether you’re embarking on a major refit or hoping to make some minor improvements, we are able to provide a seamless experience for every client. Make the most of our years’ of experience today and contact your dedicated Spa Partner team to discuss your vision in more detail: E: T: +44 (0)24 7636 9114 Find out how we can add value to your next spa project by downloading our Spa guide at

Expert Guide Textiles




irst impressions count and for spas it is vital that they exceed the expectations of every single guest. One of the most effective ways to make an enduring and positive impact is through the selection of superior textiles suppliers. Before any spa treatment begins, the first touchpoint of the guest experience will be either the softness of a robe or the smooth feel of spa linen on the skin. In recognition of this, across the professional spa textiles industry, the focus on supplying the highest quality products possible remains of fundamental importance. In terms of guest comfort, every product should be soft to the touch and be aesthetically pleasing as well as being manufactured to the highest possible standards. When it comes to uniforms, breathable, performance fabrics that can withstand the varied challenges and duress of a professional spa environment are key. Clothing needs to be comfortable, bi-stretch and low-maintenance, while technological advances such as moisture management should be incorporated wherever possible. Uniforms should wear exceptionally well so as to continually underline your spa’s reputation for professionalism and high-quality. Spas should look for textiles suppliers that have an established history and are prepared to give free samples – this can often be indicative of complete confidence in their product quality. Operators can also make substantial savings by choosing a manufacturer that meets their entire needs – not just towels and robes, but treatment linens and footwear – as well as those who offer tiered discounts. To enable you to make an informed and confident purchasing decision, we present our Buyer’s Guide to textiles, assessing everything from uniform considerations to why ethics matter and where the value lies in dressing your spa to impress.

European Spa would like to thank the following companies for their contribution to this guide: • FLORENCE ROBY • BC SOFTWEAR • LA BEEBY • FASHIONIZER SPA • MAJESTIC TOWELS • INLINE LONDON




For uniforms, spas should choose top quality, breathable fabrics that can withstand the varied challenges of working in a spa while maintaining optimum comfort levels for the wearer. Workwear must be soft to the touch, bi-stretch and made from durable, breathable material. All uniforms should also be low-maintenance, non-iron and long-life, assuming the appropriate care instructions are followed. Remember that uniforms are rarely a catch-all purchase and faddish design can date quickly. Instead, focus on the three S’s – Style, Suitability and (superb) Stitching. Above all, create a great and lasting first impression for your guests with the right uniform choices, which will help to emphasise the high degree of quality and professionalism across your operation. As well as reassuring your guest, such perceptions will ultimately encourage repeat business for your spa.

A textiles supplier needs to be constantly innovative to ensure their products keep spas one step ahead of the competition, as well as being capable of delivering on short lead times. Comfort is of paramount importance, so all textiles should be soft to touch, aesthetically pleasing and manufactured to the highest possible standards. Workwear can be both chic and easy to wear, so ensure there is an unrestrained, open neckline and room for body movement with front and side splits, or sleeves that can open if necessary. Fitted workwear should be breathable, so consider using material such as polycotton, which has the stretchy, quick-dry qualities of polyester combined with the colour retention and strength of cotton. In particularly warm environments, cropped trousers and cold-shoulder tunics manage to allow air to the skin while still looking professional.

Expert Guide Textiles



Keeping your staff cool and comfortable doesn’t mean you have to scrimp on style. By incorporating high-tech developments into uniform designs, many leading suppliers make subtle, but wearable references to key fashion trends without losing sight of the importance of functionality of their uniforms. Performance fabrics are key, with many now featuring built-in technical properties of moisture management and easy care, vastly improving the longevity of garments. Also, look at the supplier’s manufacturing process and ethical behaviours – do they promote sustainable working practices, use ethically-sourced fabrics or have a commitment to corporate responsibility? On a broader scale, do they monitor and improve their own environmental performance, including the dyeing process; how is their cotton grown and is it organic and free from pesticides, chemicals and heavy metals?

Towels and robes are the first touchpoint of a guest’s spa experience, so products should stay soft and fluffy for as long as possible, to offer a feeling of wellbeing for as many visitors as possible. Ensure that you offer a considerable range of sizes, so that the right fit is achieved for as wide a variety of guests as possible. In particular, you should have flip-flops and robes for larger sizes to ensure men, a rising demographic, do not feel uncomfortable in garments that are too small. A further benefit of this is that pregnant women can also enjoy their spa experience in total comfort. Consider your spa’s primary brand colours and what they say about your business – certain shades, such as red and purple, convey a sense of luxury, while white and neutrals, such as taupe, grey and ivory, are often associated with cleanliness. Black can be a bold, confident and sophisticated option.


Expert Guide Promotion


FLORENCE ROBY Established in 1968 and celebrating its golden anniversary this year, Florence Roby prides itself in offering the highest quality in design and textiles, bringing fashion-forward and on-trend designs to the global spa industry What makes your products special? We are industry leaders in innovative design and have unrivalled quality in our UK fabric supply and manufacturing, which is all UK-based. We also have 50 years’ experience working within the spa industry, so we are able to cater for the needs of all companies, from independent operations to multi-national businesses. What should spas look for in a textiles supplier? Spas need to consider a few specific elements when choosing their textiles supplier. At Florence Roby, we aim to use the right fabric, making sure it is durable, comfortable and breathable. Our designs reflect spa brands and work well within their companies, and our service makes sure it is easy to order and the lead times are within a reasonable timescale. Jan Roby

What aftersales support do you offer spa teams? Our aftercare support is one of the best in the industry, with our new website for 2018 providing extensive information that a customer might need before and after ordering with us. Our website also provides customers with an up-to-date order history, while direct email contact with our dedicated sales team from Monday to Friday means we can answer any questions specific to your order that the website cannot provide. We also offer a full refund or exchange if needed. What are your latest product launches? Some of our new products are the Malfa Tunic and Culottes, the Falze Tunic and Telve Tunic. We have also introduced a Parallel Leg Trouser; these all fit with current trends while remaining elegant and professional. How do your products support spa staff? Our products are comfortable, have a soft feel, are bi-stretch and are made from breathable material. Our low-maintenance fabric What the experts say... means they are non-iron and And breathe: Choose top quality, long-life, providing our care breathable fabrics that can withstand instructions are followed. The the hardships of constant spa use designs of our uniforms allow while also remaining comfortable for everyday wear for differentiation between managers and other staff as Ahead of the curve: Make sure you’re always ahead in the design well as between departments, stakes by being informed about the so customers will be able current trends in the fashion industry to instantly recognise staff Ethics matter: Being UK members. Tell us about your latest textiles innovations. We work very closely with our fabric supplier, constantly looking at improvements in the serviceability of our fabric. New technology has allowed us to soften the feel of our fabric against the skin while retaining the invaluable easy care features without compromising their durability.


manufacturers, we are proud of our ethical working practices and short lead times, and customers can expect quick turnarounds on orders

GLOBAL SPA CLIENTS INCLUDE: eforea Spa at Hilton Liv Nordic by Raison d’etre Malmaison Clarins Dermalogica Champneys Health Resorts, UK FLORENCE ROBY +44 (0) 151 548 2228


Expert Guide Promotion


BC SOFTWEAR BC Softwear has been manufacturing the highest quality spa textiles since it was founded in 2002 by Barbara Cooke. A supplier to luxury hotels and spas, the company has a reputation for towels and robes that stay softer for longer What makes your products special? BC Softwear’s spa linen has an exclusive weave designed to absorb less oil, repel odours and stay fresh for longer. We manufacture exceptionally large sized spa towels in order to reduce the number required during a treatment as well as accelerate the treatment turnaround, reduce drying times and decrease laundry costs. Barbara Cooke Our bathrobes provide superior luxury with exceptional quality, which is why BC Softwear is the preferred choice of supplier for many hotels, spas and laundries. What should spas look for in a textiles supplier? Products that are available from stock with next day delivery. Many spas can find it challenging to predict the amount of stock they require when opening or during ongoing operations, as there are ebbs and flows in any business operation. Spas should also consider a supplier who can advise them on the wide range of towels available to suit their particular needs, including treatment areas, wet areas and changing rooms. How do your products enhance the spa experience? There is probably nothing worse than offering a guest a robe that is threadbare, hard to the touch or doesn’t fit properly. Towels and robes are often the first touchpoint that a guest experiences in a spa so they must be of the uppermost quality. BC Softwear’s products have been proven to offer significantly improved longevity by staying softer and fluffier for longer, vastly improving the guest experience as well as adding value to the spa operator’s investment. What aftersales support do you offer spa teams? We work closely with laundries and housekeeping services, as well as laundry equipment providers, to maximise the longevity of all the products that we supply. We also have a wide range of stock available off the shelf, if required. How are your products influenced by changing trends? Our product selections are constantly updated and new colours are introduced based on customer requirements and preferences. Our robes have been extended into multiple sizes in recognition of the importance of guest comfort. Our 2XL size is particularly booming, thanks in part to women using it during pregnancy, as well as an increase in the number of men visiting spas. Tell us about your latest textiles innovations. We’ve recently launched a new ‘5 Star’ collection of spa linen, aimed at the most luxurious businesses. The range comprises supersoft 100% cotton sheets and duvet covers, including the new SupremeSoft material in jumbo sheets and couch covers. Providing exceptional luxury and softness, Pure Spa Linen is designed to give your client a feeling of total pampering during their spa treatment experience. After all, a five-star treatment begins with the touch of the bathrobe and the smooth feel of the spa linen on your skin, introducing you to luxury before the professional treatment even commences.


What the experts say... Retail at reception: Make bathrobes available for guests to buy from the hotel or spa reception to add to your revenue stream. Gift boxes are available from BC Softwear. Bespoke is best: Sell specially designed flip-flops in organza bags or incorporate a pair into the cost of your day packages to provide added value for guests Lightweight robes: Incorporating lighter weight but still luxury bathrobes into a day spa package creating greater perceived value

SPA CLIENTS INCLUDE: Champneys Health Resorts, UK Aqua Sana, Center Parcs, UK Hoar Cross Hall, UK Penny Hill Park, UK Deep Nature, France Relais & Châteaux, France BC Softwear +44 (0) 845 210 4000

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Call us to reserve the latest 2018 Brochure and get a FREE Hand Towel with your first order Call: 0845 210 4000 Email: For all enquiries in France contact our BC Softwear Sales Agent Corinne Fejoz. Email: Mobile +33 626 570 166

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LA BEEBY Family-run and supported by Manchester’s oldest textile company, Behrens Group, La Beeby designs and produces its trend-setting uniforms in-house, using only the best fabrics to create stylish work wear in a variety of sizes and colours What makes your products special? We use the most advanced fabric to ensure all spa staff look and feel the part when they’re at work. Our range is vast and designed to suit different environments and tastes, whether you want a cut on the shoulder or a slightly longer tunic below the knee. We also offer our trousers in three different leg lengths. Dave Cottrell

How are your products influenced by changing trends? At La Beeby we love design and always keep one eye on the style horizon, without losing focus on quality and functionality. Our team of designers are always challenging one another to make sure we are always two steps ahead. No longer is it acceptable to provide bland and uncomfortable uniforms to your staff. It is time to truly represent your brand and business, and doing this through exceptional uniforms is very important as it is the first thing the customer sees. What aftersales support do you offer spa teams? Working with La Beeby is easy and hassle-free from start to finish. We’ll provide you with a dedicated account manager to make sure you are serviced throughout the whole process of ordering garments. If we have designed a bespoke range of garments for you, then we can stock your products and provide you with your own online ordering portal. You will have all your ordering information and details in one area. What should spas look for in a textiles supplier? Working with a reliable uniform supplier is very important. Spas should ensure their partner has a dedicated account manager, who will help them through the process of ordering uniforms. Ensure the online ordering system is easy and that delivery service options suit you. Also look at whether the supplier has a passion for what they do – this makes a real difference to the final product. How do your products support spa staff? Aside from supplying a fantastic fitted and desirable garment, our rich history in textiles means we pride ourselves on our design and service. Whether you like the simple, classic look, or you want a bit of sparkle, then we have the tunic for you. Our fitted Eliza tunic comes in a longer length, so you can wear it with trousers or leggings all year round. Plus, three faux crystal buttons subtly dial up the glamour, helping you shine at work. This can be matched with the Madeleine dress allowing staff to mix and match between a tunic and trouser or a dress. Tell us about your latest textiles innovations. We are always looking for new ways to bring the most advanced fabrics into ranges. We are now using the very softest twill polyester, allowing garments to feel fitted and comfortable but also making sure your staff aren’t sweating in unbreathable garments. Incorporating four-way stretch into the La Beeby garments means staff have room to move without feeling restricted. We have been working on a number of new designs with stylish cuts – not only does this add style but it creates a cool airy feel.


What the experts say... Establish a consistent colour scheme: A stylish, coloured uniform worn by all members of staff signifies professionalism. Choose a superb pair of shoes: Smart, comfortable footwear is crucial for staff wellbeing when they are on their feet for the most of the day. Don’t show too much: Wear clothing that goes beyond the knee to create a professional image

UK SPA CLIENTS INCLUDE: Elemis Hoar Cross Hall The Mere Golf & Country Club La Beeby +44 (0) 114 251 3511








The Uniform Experts La Beeby have a reputation for designing stylish, comfortable & affordable spa uniforms using the most advanced fabrics. For over 20 years we have been fitting out staff at major spa’s all over the UK & Europe.

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Speak with one of the team if you need assistance or if you are looking for a bespoke design option: CALL 0114 251 3511 or EMAIL CONNECT WITH US




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FASHIONIZER SPA Launched in 2008, Fashionizer Spa is a specialist spa uniform design company. Based in London, it produces high-quality, luxury spa, health and beauty wear What makes your products special? Our brand is focused on natural and sustainable fabrics. We invest in fabric development, especially for spa environments, and all our fabrics are exclusive to Fashionizer Spa. We offer materials made from organic cotton, linen, bamboo, viscose, Tencel, and PET, which is made from recycled Debbie Leon plastic bottles. We also use specialist performance finishes, including Silverplus, which is a stain-resistant, soil-release and environmentally friendly treatment that is skin-safe and antibacterial. What should spas look for in a textiles supplier? Above all, the supplier should be one that completely suits your requirements. Considerations include that they possess a specialist understanding of the challenges of a spa environment and can supply good products that are both durable and consistent when it comes to sizing. Reliability is also very important, especially in terms of delivery, and they should excel at customer service. Having access to design expertise is crucial if you require a bespoke solution, while ethics, from fabric sourcing to fair employment, should run to the very heart of their operation. How are your products influenced by changing trends? The rise in environmental awareness that we saw a few years ago has evolved into more of a proactive revolution for textiles businesses. Companies are now establishing sustainability as a fundamental part of their ethos and production, and this has been reflected in their choice of uniforms. Fashionizer Spa is a pioneer in creating uniforms that are made from sustainable, natural and biodegradable fabrics. How do your products support spa staff? Fashionizer Spa has the comfort of wearers at the heart of all its designs by way of our natural fabrics: Organic Cotton Performance Fabric, Linen-rich, Bamboo and NewLife, which are all very comfortable to wear and create professional and presentable uniforms. We also use stain-releasing fabric treatments, while the incorporation of Silverplus keeps uniforms fresher for longer and adds to their stain-resistancy. Tell us about your latest textiles innovations: We are proud to source new and sustainable products and fibres, and our trend-led New Ideas Collection uses a lightweight New Life PET fabric made from 52% Tencel, which uses wood pulp, 45% New Life and 3% Lycra, creating a similar look and feel to lightweight polyester. Our water-wise fabric is made up of 50% Newlife PET and 50% Tencel. It is light, soft and supple, and does not absorb moisture, making it easy to wash and quick to dry. It also has antibacterial properties, is skin-friendly and durable, making it ideal for spas that have water therapies at the heart of their treatment programme, including Thalasso and hydrotherapy resorts.


What the experts say... Performance: The key to this is a fabric that is fit for purpose. Natural fibres, such as cotton or linen for warm environments, and quick-dry properties for water treatments Design: Reflect your brand image and colours in your choice of uniform Style: Think about different shapes and sizes as the uniform needs to be flattering for most body types. It also must be flexible and suitable for active and prolonged work

SPA CLIENTS INCLUDE: Various Four Seasons Hotels & Resorts worldwide Retreat Spa at the Blue Lagoon, Iceland Six Senses Spas worldwide Aspria Holdings BV members clubs Anne Semonin Aromatherapy Associates FASHIONIZER SPA +44 (0) 20 8995 0088

Chosen by:

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MAJESTIC TOWELS With over 40 years’ industry experience, Majestic Towels is a one-stop shop for luxurious towels, bathrobes, memory foam products, slippers, beauty supplies and disposable items integral to the operation of a successful spa What makes your products special? Leading the way in textiles technology, Majestic uses only the most up-to-date machinery and chemical formulas, such as environmentally friendly Azo-free dyes. Quality control is the priority at every stage of production within our Turkish factories. Our entire range of towels and bathrobes are double-stitched for unbeatable Abbas Vawda longevity, ensuring that even after countless washes the luxurious feel and aesthetics of quality remain. How are your products influenced by changing trends? Retaining close contact with international trends is key in order to meet the needs of our global customer base. As a manufacturer, Majestic has the ultimate flexibility in terms of production (including colour trends, yarn quality and environmentally friendly dyes), which ensures we are always at the forefront of style trends and environmental concerns. What should spas look for in a textiles supplier? Choose manufacturers that have a long-standing history in both the spa and beauty sectors, as this will indicate they have a sound understanding of clients’ and therapists’ needs and will help ensure the perfect treatment experience. Beware of suppliers that make spurious claims about their products, for instance, that they supply oil absorbent/resistant or Egyptian Cotton towels. In the case of the latter, if in doubt, request to see the legal certification to ensure these items are genuine. How do your products enhance the spa experience? As a one-stop shop, Majestic manufacturers products from a unique perspective – positioning the needs of the client and the therapist as equal priorities. For the therapist, we create the most practical, effective treatment supplies to enable the easiest delivery of exceptional treatments. For the client, we offer the softest towels, most comfortable robes and a vast array of memory foam products, guaranteeing an individual’s unique comfort requirements can always be met. What aftersales support do you offer spa teams? Our first promise is that we guarantee our products are of the highest quality. In the event of a customer being unhappy with the finish of an item, we will always look to replace this without any charge or inconvenience, although this rarely occurs due to our stringent manufacturing processes. Spa professionals are always welcome to contact our dedicated customer care team for advice on product choice; our range is unrivalled so this allows for the creation of a bespoke combination. Tell us about your latest textiles innovations. One of our best-selling recent creations is the Dual Layer bathrobe. This is uniquely woven from one fabric on special machines; only two manufacturers in Turkey have the technology to make this. The soft-touch Microfibre Waffle bathrobe is also proving to be a best-seller, as there is a growing trend for lighter weight, more comfortable robes, which have a luxurious feel with a sleek finish.


What the experts say... Sample the quality: Look for a company with a long-established history that is prepared to give free samples – this is indicative of complete confidence in the quality of their products. Know the facts: Beware of companies that make unrealistic claims about the capabilities of their fabrics. If in doubt, seek guidance from a manufacturer. Shop around: Make substantial savings by choosing a manufacturer that can meet your entire spa needs – not just towels and robes – and which offers tiered discounts. Majestic Towels +44 (0) 121 772 0936

the brand chosen by thousands of spas and therapists

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INDUSTRY INNOVATORS Pioneers in setting the standards for luxury. Over 40 years acclaimed history in the beauty and spa sector sees Majestic continue to exceed the diverse, demanding needs of the industry.


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WHY PAY MORE? Buy from the source. Majestic are manufacturers, not importers, so we can offer: + Uncompromising quality at very competitive prices, passing the savings on to you, the client. + Ultimate development flexibility allowing for ground breaking, innovative designs with a quality consistency that is unparalleled.


Luxury towels Sumptuous bath robes Premium quality disposable products Innovative Memory Foam products Top quality spa treatment supplies.

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INLINE LONDON Celebrating 25 years of excellence in the design and manufacture of luxury uniforms, Inline London supplies many of the most prestigious hotels in the world What makes your products special? The Inline brand is, and always will be, focused on quality in terms of fabrics, manufacturing techniques and customer service. We are constantly improving our products and are able to offer our customers the most up-to-date technology in breathable fabrics with stretch for comfort, crease recovery and longevity. We also use Cavell Thomas special dyeing techniques to prevent colour fading to ensure that our fabrics look professional for many years. What should spas look for in a textiles supplier? When buying a product, customers should consider the track record of a company. Experience gained over many years will be built into products and this knowledge is invaluable in creating a garment that is fit for purpose. The demands on a spa uniform are very different from those used in other parts of the hotel, so it is worth considering a specialist in this field. What aftersales support do you offer spa teams? Continuity in design, colour shade and fabric performance are important in the corporate clothing market. We have successfully managed to supply top quality products, year after year, as a result of the very close relationships we have built with our suppliers and customers. Communication is a priority – our customers come first and our sales team is approachable and knowledgeable in all areas of the business, so they are equipped to give the best service and advice possible. How are your products influenced by changing trends? Technical developments are happening constantly in the garment industry. We are always looking to apply new and improved methods to our production processes and fabric development, so that our customers can benefit from these new trends. When buying from Inline, a customer can feel confident they are benefitting from the most up-to-date technology available. How do your products support spa staff? A beauty or spa professional, when asked for the most important requirements relating to a uniform, will always answer one or more of the following: comfort, stretch, crease recovery, easy care, longevity and value for money. At Inline, we tick all these boxes and this is what it takes to support a person fully in a professional role, where looking good and feeling great are very important to the performance of that individual. Tell us about your latest textiles innovations. In addition to our current offering, we are developing a range for the European market, which is lighter and cooler for the very hot summer months. We have been working with fabrics that have interesting textures and are very excited about this new development, which will be available to the market in January 2019. The fabric is a combination of natural fibres with a small element of polyester for strength. The cloth does not need ironing, which makes it even more attractive to the busy professional.


What the experts say... Stretch for more: Stretchable fabric is key for comfort and crease recovery. Every workwear garment should have an element of stretch. Easy care: The best uniforms are those that wash at 40°C, hang to dry and are ready to wear. No tumble drying! Tumble dryers age fabrics and destroy their stretch. Colour choice: Choose a colour that makes you feel good. Inline London’s dyes have rose undertones, so they flatter all skin tones and enhance the complexion.

SPA CLIENTS INCLUDE: Thanos Hotels, Cyprus Hotel Lutetia, France Castell Son Claret, Mallorca Hotel Le Bristol, France Joali, Maldives Ritz Carlton Abama, Tenerife ESPA International, worldwide INLINE LONDON +44 (0) 1483 514820

Between the covers

We connect you with the best brands serving the spa and wellness sector. This issue of European Spa features the latest expertise, news and developments from: [comfort zone] 30, 47, 54 3D Leisure 18 4D PRO 20 7th Rise 54 Aegeo Spas 69 Alberto Apostoli 86 Anastasia Achilleos 18 Anne Semonin 22 Antonio Citterio 29 Apex Pool Engineers 24 AquaFit Technologie 71 Aromatherapy Associates 08, 18, 65 Artistic 19 Babor 23, 47, 69 Balneo 80 Barr + Wray 15, 20 Basalt Architects 34 BC Softwear 42, 94, 95 Beauty Express 68 BeSophro 88 Biologique Recherche 17, 21, 42, 50 Block722architects+ 69 Blue Zones 29 Bodyism 18 Book4Time 75 Carita 18, 81 Caudalie 04, 24, 42, 45 Cellcosmet & Cellmen 18 Cellutec 62 Cinq Mondes 18, 52, 63 Clarins 48 Clodagh Design 29 CND 06, 20, 46 Commercial Spa Strategies 22, 26 Concept2 24 Continuum Pedicure Spas 72 Cosmoprof 16 Curveline Design 19 Cybex 36 Daniel Galvin Jr 18 Decléor 39, 46

Design Group Italia 34 Dornbracht 74 Earthlite 72 Elemental Herbology 43, 51, 54 Elemis 02, 18, 20, 24, 26, 41, 47, OBC Ellisons 41, 89 Escape 24 ESPA 18 Everlast 20 Fabbrimarine 79 Fashionizer Spa 98, 99 Fitness on Demand 20 Florence Roby 42, 92, 93 Forum HOTel&SPA 65 Foster + Partners 86 Gerrard International 41, 42 Gharieni 19, 20, 24, 42, 62, 66, 70, 73 Glass1989 71 Global Wellness Summit 26, 28, 104 gr.Stone 69 Guerlain 52 Habit 29 HD Brows 26 Henning Larsen Architects 19 Hermes 52 House EPE 69 Hydropeptide 50 Ibody Body Diagnosis 62 Ideal Image 20 ila 19 Inline London 102, 103 ishga 24 ISPA Conference & Expo 26 Jessica 25, 26, 69 KE 77 Keiser 24 Kérastase 20 Kerstin Florian 51 Kettal 70 KLAFS 22 Kourtis Contract 69

La Beeby 96, 97 La Forma 28 Lapicida 76 Lemi 42, 67, 74 LG Hausys 76 Life Fitness 18, 62 Lightfoot Windows 76 Linealight 69 LiveWire 22 Living Earth Crafts 42 LivNordic 18 Lola’s Apothecary 19 Lumity Life 24 LVL 26 Lymphodrainer 62 Made for Life Organics 24, 54 Majestic Towels 100, 101 Margaret Dabbs London 41 Mary Cohr 51 Matrix Fitness 24, 42 Matteo Bianchi 80 Matteo Thun + Partners 86 Meneghello Paolelli Associati 71 Mexil 69 Mii Cosmetics 11, 50 Modern Garden Company 77 Murad 46 Natura Bissé 18, 47 Natural Spa Factory 22, 24, 51 Neom Organics 88 Nescens 57 Nimand Architects 22 Oakworks 41, 107 OPI 24, 49 OSEA 19 Placed 69 Poynton Bradbury Wynter Cole 24 Preciosa Lighting 71 Pukka Herbs 54 Pure Massage Spa Training 20, 65 QMS Medicosmetics 19

Raison d’Etre 18, 19 Randle Siddeley 76 Ré-Consulting 66 Resources for Leisure Assets 65, 66 ResortSuite 82 Richard Haworth 80 Rivolta Carmignani 38 Rose & Pepper 17 Salt of the Earth 19 Sensai 58 SET 69 Sieger Design 74 Skinhaptics 17 Sofa Creations 69 Sothys 50 Spa Life UK 27, 26 Spa Management Solutions 66 24 SpaFest 26, 54, 55 Sparcstudio 87 SPArticulate 19 Studio Libeskind 86 Sweet Squared 20, 42 Tac | The Assistant Company 62 Technogym 13, 17, 18, 19, 20, 22, 24, 28, 42, 62, 70 Thalgo 48 The Marshall Plan 66 Tisettanta 80 Trained Brain 54 TRX 20 Ultratone 62 Unwin Jones Partnership 26 Vagenas Contract materials 69 VitaJewel 74 Vondom 77 Voya 44, 48, 54 Xero Lipo 22 Ytsara 19

To discuss any bespoke advertising requirements, please contact the sales team at European Spa, T: +44 (0) 115 950 4748.


In conversation with

MATTHEW MACKANESS Since joining the industry, Rudding Park’s dedicated spa director has been committed to increasing profits and enhancing the guest experience “I had no spa experience prior to being involved in the Rudding Park development.” When I left university, I went to London and became a chartered surveyor for five years; after that I moved to a start-up media company, where I stayed for another five or six years. Then the opportunity arose to become involved in the family business, particularly with the spa. I started on the day the builders began, so I was involved in the interior project management and pre-opening of the spa, and then operationally since May last year.

“It’s been a seriously steep learning curve over the last 18 months.” Property and media businesses have their own challenges, but I hadn’t been involved in team management, let alone one that is now nearly 50 strong, with up to 30 spa therapists, eight in reception and eight hosts and attendants around the spa. So, building people management skills has been interesting, and one of the biggest challenges for me, as well as dealing with my own impatience. By that, I mean in terms of getting things done, improving things, taking on board feedback and implementing changes to constantly improve the guest experience; to look after them the best we can, their journey, and what we offer them.

“I probably haven’t come at things from a conventional perspective.” I suppose that has been quite refreshing, but I’ve loved getting involved with the spa, the opening and developing the proposition. For example, after talking to other people in the industry, I’ve discovered our retail conversion rate is lower than other spas, so that’s something I’m focused on at the moment. As the business grows and people become more aware of it, evolving an excellent guest journey will ensure return visits. From a welcoming reception to personalised therapist care and all interactions along the way, if guests have a fantastic experience they will tell their friends, and that’s the best form of marketing.’

“I feel there is room for the industry to become more commercial.” Spas should look into maximising the facilities they have and the market segments. There is room to develop selling strategies. For example, something that’s integral to our spa is dynamic pricing.


Matthew Mackaness has worked to constantly improve the guest experience at Rudding Park hotel in Yorkshire, UK, since joining the family business to oversee the development of its 4,180sqm spa and rooftop garden.

The airline and hotel industries did it years ago, but the spa industry has not done it to a great extent as yet. We price differently for spa days, depending on the day, the time of day, what’s going on in Harrogate and what market segment we have staying at the hotel. In order to maximise the space, it’s a sensible approach but not one I’ve seen in many other spas. It was purely commercially driven, and we’ve had some challenges with it, but we want to encourage the spa industry to look into this as we see it as the way forward.

“You can never stop learning about the importance of people in the hospitality business.” Our staff are the frontline; the people who deliver and who our guests interact with. They provide the first impression when a guest arrives, and the final impression as they leave. They are responsible for delivering excellent service to the guests, so I don’t think you can ever stop learning about how to motivate, manage and inspire a team to deliver excellent service. The time and effort you take to invest in your team will be reflected in the guest experience.

Matthew Mackaness was speaking to Ian Parkes.


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