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Issue 64 | June/July 2018 | www.europeanspamagazine.com

A SENSE OF SERENITY Searching for perfection at Pine Cliffs Resort, Portugal

HOUSE OF WELLNESS Villa Stéphanie at Brenners Park-Hotel & Spa, Germany


Inside Kohler Waters Spa at the Old Course Hotel, Scotland


Advice from our Wellness 360˚ experts on this pillar of health


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Welcome I SS U E 64 | JU NE /JU LY 2018

Giving the gift of confidence


he recent Karen Betts Gift of Confidence Awards, held at the beautiful Agua Spa at the Sanderson in London, exemplified how four seemingly separate worlds – medical, aesthetic beauty, spa and hair – can combine to offer superlative self-care (p19). Driven by a passionate desire to help others, beauty industry pioneer and awards founder Karen Betts’ expertise in permanent makeup and medical tattooing has transformed the lives of many. Her team’s skill in restorative hair, lash and brow treatments, as well as life-changing permanent makeup services, is truly laudable. But something even more special was evident behind the scenes at this unique event; the close bonds Karen and her team of beauty experts and spa therapists formed with the finalists in the spa as they enjoyed their Gift of Confidence Day and shared their life experiences. This absolutely reinforced how kindness, empathy and therapeutic expertise can open up a path for anyone to self-care and body confidence. Seeking out further examples of such passionate and dedicated care, we step into the great outdoors where four inspirational designers share how outdoor spa spaces can offer guests the opportunity to connect with nature (p79). And in the first of our ‘Big Question’ series, we ask a panel of IT experts how spas can meet the demands of the new GDPR changes to data protection (p54). Having throughly investigated all these topics, our Wellbeing 360˚ series seeks to recharge the mind by gathering the latest expert thinking on sleep health, the benefits it can bring, and how spas can help their guests improve it (p46). Elsewhere in this issue, we reveal the exemplary wellbeing services on offer at the stunning new Pine Cliffs resort in Portugal (p32), and meet the team behind the transformative Villa Stéphanie at Brenners Park-Hotel & Spa, Germany (p68). We also indulge in the finest Scottish hospitality at the recently refurbished Kohler Waters Spa at The Old Course Hotel (p88). We hope you enjoy this issue and that the busy summer season brings you and your team many new opportunities to connect and deliver the very best in wellbeing. Sarah Camilleri Publisher & founding editor

The Team Publisher & founding editor Sarah Camilleri +44 (0) 115 950 4748 sarah.camilleri@spapublishing.com

Assistant editor Ian Parkes +44 (0) 115 950 4748 ian.parkes@spapublishing.com

Contributing editor Mark Smith +44 (0) 7956 658261 mark.smith@spapublishing.com

Art director Richard Page +44 (0) 7917 646495 richard@spapublishing.com

Contributing editor Sarah Todd +44 (0) 115 950 4748 sarah.todd@spapublishing.com

Subscriptions manager Angela Sharpe +44 (0) 1353 772173 subscribe@spapublishing.com

Production editor David Fagan +44 (0) 115 950 4748 david.fagan@spapublishing.com

Contributing editor Hellena Barnes +44 (0) 115 950 4748 hellena.barnes@spapublishing.com

Accounts manager Julie Jones +44 (0) 115 950 4748 accounts@spapublishing.com

Office address: European Spa magazine, Spa Publishing Ltd, Halifax House, Halifax Place, Nottingham, NG1 1QN, UK. Online & social media: www.europeanspamagazine.com





The No.1 business magazine for spa and wellness professionals. Published six times a year by Spa Publishing Ltd, European Spa is an independent, intelligent business title specifically for spa decision makers shaping the wellness market throughout the UK, Europe and beyond. European Spa is printed by Buxton Press on paper sourced from FSC-certified forests.

Spa Publishing Ltd is registered in England. Company No. 6293825


Contents I SS U E 64 | JU NE /JU LY 2018



The latest industry developments, including a recent spa expansion at Mandarin Oriental Hyde Park, London; a redesign at Le Méridien Lav in Croatia by Spa Creators; and the adoption of Starpool’s SpaSystem at the newly opened Nana Princess, Crete.


We look forward to the 12th edition of the networking event, which this year takes place in Marrakech, Morocco.


With the introduction of new rules for businesses intended to safeguard the protection of data, we ask four IT experts how spas can ensure they comply.



ELISABETH RUGANI The director of spa and wellness for Mandarin Oriental Hyde Park London on its recent expansion and the benefits of recruiting from a variety of backgrounds.


Home to a e4 million spa and the brand ‘Serenity – The Art of Well Being’, Pine Cliffs aims to transform the Algarve into a premium global spa destination.


PARK-HOTEL, GERMANY The self-described ‘House of Wellbeing’ is forging a strong identity by offering medical wellness in a discreet setting, with fitness and nutrition at its core.

54 88


COURSE HOTEL, SCOTLAND Situated on the world’s most famous golf course at St. Andrews, the international brand’s European flagship offers guests ‘healing through water’ at every turn.



Contents I SS U E 64 | JU NE /JU LY 2018




The best new products and treatments, including Doctor Babor’s Lifting Cellular Multi Masking Treatment and Caudalie’s Thé Des Vignes Body Massage.


UK managing director Sali Flores discusses the brand’s upcoming London flagship store and Barcelona headquarters.


Five experts in sleep health offer their advice on how spas can help strengthen this increasingly acknowledged vital pillar of wellbeing for their guests.


The latest concepts and developments from the world of wellness, including revitalised iconic programmes from COMO Hotels and Resorts.




Commercial director Matthew Champney highlights the project management expertise of the brand’s Spa Partner team.


Five exemplary designers illustrate how outdoor spaces can be used to enhance your guest journey and provide a unique selling point for your business.


Our pick of the best designs, equipment, furnishings and finishes highlights a £500,000 revamp at The Spa Hotel at Ribby Hall Village.

104 Renew your subscription today... Published six times a year and packed with quality coverage to inform and inspire, European Spa will keep you up to speed with the latest industry developments and news. To subscribe visit: www.europeanspamagazine.com/subscribe

email: subscribe@spapublishing.com Annual subscription rates (six issues): UK: £65 EU: £85 Rest of world: £110

On the cover: A massage treatment is performed on a scenic terrace overlooking the Atlantic Ocean at the £4 million ‘Serenity’ spa, which is part of the Pine Cliffs Resort on Portugal’s Algarve.

European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of going to print, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd



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Mandarin Oriental ushers in a new era at Hyde Park hotel

Redevelopment of iconic London property includes a redesigned and expanded spa with treatments from select brands and experts UK: The Spa at Mandarin Oriental, Hyde Park, can now claim to be one of the largest in central London following a multi-million-pound refurbishment of the entire hotel. The spa, wellbeing and fitness centre, which opened its doors at the end of May, has doubled in size to 2,500sqm. It now boasts a 17m indoor pool, 13 single treatment rooms and a couple’s Oriental suite with rasul water temple, a steam room and a warm rain shower. The interior redesign, overseen by renowned designer Adam D Tihany, takes inspiration from traditional Chinese symbolism, as well as reflecting the attention to detail and harmony of elements found in Chinese philosophy. The spa facilities include an amethyst crystal steam room, a sanarium, a vitality pool and a zen colour therapy relaxation area, while there is also a fitness centre equipped by Technogym and a PilatesPT Studio with bespoke programmes from


award-winning trainer Hollie Grant. “The vision for expanding the spa was to provide a unique offer to our international clientele and provide both express and specialist treatments to both men and women,” said director of spa and wellness Elisabeth Rugani. There will also be traditional Asanté Chinese medical consultations and treatments, courtesy of Asanté founder Professor Ke; a Pedi:Mani:Cure Studio from French expert Bastien Gonzalez; and

“The vision for expanding the spa was to provide a unique offer to our international clientele.” Elisabeth Rugani Director of spa and wellness

hair therapy by Philip Kingsley, plus two additional beauty rooms for results-driven express treatments. Aromatherapy Associates, Sodashi, Linda Meredith and cosmeceutical Swiss brand Nescens are included on an extensive treatment menu along with Mandarin Oriental’s own signature therapies. “We have brought together a very exclusive and highly sought-after range of brands and experts to truly enhance the spa and wellbeing experience we are now able to offer at The Spa at Mandarin Oriental Hyde Park,” Rugani added. “We are not just providing massages and facials but providing a high-end therapeutical and cosmeceutical approach to wellbeing,” she concluded. www.mandarinoriental.com/london/hyde-park/ luxury-hotel

For more on Mandarin Oriental Hotel Group, read In conversation with Elisabeth Rugani, p114


Business News

Spa Creators delivers Le Méridien Lav redesign

News in brief Fairmont St. Andrews reveals spa upgrade UK: Fairmont St, Andrews has

unveiled a £250,000 refurbishment of its pool and hydrotherapy facilities in a bid to “provide the best hotel experience to our valued guests”, according to general manager John Keating. The investment has provided a new 16m pool hall, a Jacuzzi, an aromatherapy steam room, a sauna and shower experiences. “We are committed to ensuring the hotel remains the preferred choice for many families and business clients alike,” said Keating. www.fairmont.com/StAndrews

CROATIA: Design consultancy Spa Creators has overseen its largest project: the €3 million (£2.6 million) redevelopment of the spa at Le Méridien Lav in the Croatian coastal city of Split. The UK-based company was involved from design concept through to delivery of the 2,200sqm spa, renamed Re:Cupera, which opened in early May Alistair Johnson under the guidance of a new spa director, Mladenka Nastovski Mesaric. Spa Creators director Alistair Johnson told European Spa: “The redevelopment was necessary as the spa was 12 years old and the hotel spa market in Croatia has moved on. It now repositions the hotel internationally as Croatia’s number one destination spa.”

Spread over two floors, the spa includes an outdoor infinity pool as well as a feature vitality pool with poolside thermal rooms, including a sauna and an essence steam room. An additional thermal suite offers a thalasso steam room and a 12-person sauna, where a sauna master will perform treatments. Other features include a two-person hammam; a rasul mud chamber; a Himalayan rock salt infrared sauna; a crystal aroma essence steam room; a medi-spa room; a light therapy shower; a bucket shower; monsoon drench showers; Life Fitness-equipped gym; a REM-fitted hair salon; and a mani-pedi boutique. There are 10 treatment rooms, of which two are VIP, with products from exclusive Swiss luxury brand Valmont, Aromatherapy Associates, ila, and Margaret Dabbs London. Lemi provided the treatment beds. www.lemeridienlavsplit.com | www.spacreators.co.uk

Spa Life Ireland heading to Johnstown Estate Hotel

Elivi Skiathos joins forces with Elemis in Greece GREECE: An Elemis-led spa is at the

heart of Elivi Skiathos, a new five-star hotel incorporating 104 rooms, villas and suites, set in unrivalled natural beauty on the border of a wildlife refuge. Alongside three treatment rooms there is an indoor pool, a hammam, a sauna, manicure and pedicure stations and a hairdressing salon. There are also a further two outdoor pools, an indoor and outdoor gym, tennis court, basketball court and football pitch. www.elivihotels.com

Three new CIDESCO certificates for students GLOBAL: CIDESCO has launched

three new certificates – for skincare, aesthetics and body therapy – designed to help students progress in the beauty and spa industry. President Anna-Cari Gund said: “The certificates will open up our membership to many new therapists who want to specialise in one area of beauty but still achieve an advanced level of training.” www.cidesco.com

IRELAND: Following a hugely successful launch in 2017, Spa Life International returns to Ireland for its second event, which will take place on June 18-19 at the newly-refurbished Johnstown Estate Hotel & Spa, Co. Meath. The convention, with 160 senior spa professionals in attendance, representing 35 spa operators and 20 supplier brands, Andrew Hammond is again being supported by Fáilte Ireland and Meet in Ireland, both of which have helped raise the profile of the event in the spa and hospitality sectors across the country. The education programme will present some of the industry’s top speakers, including Global Wellness Summit


board member Dr Franz Linser, plus motivational and success coach Sharron Lowe, both of whom delivered inspiring keynotes at last year’s Spa Life UK event. Michael Lennon, chairman of the Irish Hotel Federation, will also deliver an exclusive presentation on how Ireland’s spa and hospitality sectors can capitalise on the opportunities presented through Fáilte Ireland’s current marketing initiatives. Event co-founder Andrew Hammond said: “Our aim in delivering Spa Life Ireland is to support the dynamic and diverse Irish spa industry. We do this by bringing operators and suppliers together to make positive connections and through a comprehensive education programme which offers exposure to best-practice for spa professionals.” www.spa-life.ie

Leaping Bunny award for Made for Life Organics UK: Made for Life Organics has been

awarded Leaping Bunny certification, guaranteeing its ingredients and products are not tested on animals and that customers are buying from a genuinely ethical brand. A rigorous approval process is applied as well as ongoing independent audits to ensure continued compliance. www.madeforlifeorganics.com | www.leapingbunny.org


Business News

Karen Betts gives the Gift of Confidence UK: Nouveau Beauty Group’s philanthropic founder Karen Betts recently presented four deserving finalists with the annual Karen Betts Gift of Confidence Awards at a sparkling evening reception, held at Agua Spa at the Sanderson in London. Hosted by TV presenter Katie Piper and motivational speaker Alex Lewis, the evening recognised four deserving finalists: Tracy Dickinson, Sophie Harris, Diane Armstrong and Carly Barratt – all remarkable women who have overcome life-changing situations including cancer, alopecia, amputation and homelessness. To recognise their service to others, each finalist was treated to a transformational spa day at Agua Spa in preparation for ‘a full reveal’ at the evening awards. Enjoying a full range of restorative, top-to-toe Agua Spa services, each VIP also received a personalised selection of specialist treatments including micro-blading, lash treatments, wig-fitting,

hair-restoration and permanent cosmetics from pioneering permanent makeup artist Betts and her expert team. Commenting on the success of the evening, Betts told European Spa: “These awards give me the opportunity to find four individuals incredibly deserving of a little TLC, in the hope that when we’re finished with their restorative treatments they will walk a little taller and feel like the best version of themselves again.”


Hurricane Spa sweeps into Dorset

UK: Described as ‘a totally new concept for Dorset’, holiday home development company Habitat First Group has unveiled a £3 million (€3.4 million) spa at its popular Silverlake resort. The 600-acre nature reserve, formerly a quarry and a Second World War air base, has been transformed over the past seven years, with the addition of the 1,160sqm spa as “the centrepiece of the development”, according to Habitat First Group director Red Paxton. Conceived by architects Willmore Isles and overseen Red Paxton by spa consultancy company Butterscotch Design, the spa incorporates an outdoor, 20m all-year round heated swimming pool, built by Dorchester-based Cresta Leisure; a sauna; a Technogym-equipped gym; a tennis court; a multi-use games court; a roof terrace with pop-up bar; and a roof garden. There are two treatment rooms furnished with Lemi couches, and room for additional outside pods, with products supplied by Caudalie. Speaking to European Spa, Paxton said: “The Hurricane Spa elevates Silverlake to a new level. For families building their dream holiday home they have not just the benefit of stunning scenery and lakeside adventures, they also have a spa and pool available right on their doorstep. “The Hurricane Spa enables all members of the family to experience the holiday they want, whether that’s an active outdoors adventure or a spa break.”

Above from left: Diane Armstrong, Tracey Dickinson, Karen Betts, Sophie Harris, Carly Barratt and Katie Piper, with Alex Lewis in front. Inset: Karen Betts works with a client

An oasis in the heart of Lisbon PORTUGAL: The addition of an upscale, luxury spa has completed the €15 million (£13.2 million) redevelopment of the five-star Tivoli Avenida Liberdade hotel in Lisbon. Owned by the Minor Group since its purchase of Tivoli Hotels & Resorts in early 2015, the overall refurbishment of the entire property has only recently been completed. The 720sqm lower-ground-floor spa, built on the site of former function rooms, incorporates a sauna and six marble-walled treatment rooms, including two suites for couples and a Vichy shower room. Biologique Recherche supplies products for facials, while for body treatments it is Spanish brand Arôms Natur. There is also a state-of-the art fitness centre, The Shape Club, with equipment provided by Life Fitness, while the hotel is the only centrally located one in Lisbon to offer an outdoor swimming pool. Spa director Lucia Cunha told Europea Spa: “Guests can feel like they are in a hidden oasis, with its luxurious relaxing atmosphere and tropical-inspired outside swimming pool, and still benefit from being in the city.” www.tivolihotels.com/en/tivoli-avenida-liberdade-lisboa




Business News

Intimate new spa opens at The Principal

Appointments Phil Murphy strengthens Hoar Cross

Phil Murphy

UK: Phil Murphy has become the new leisure and spa director at Hoar Cross Hall in Burton upon Trent. Murphy, previously group leisure and spa operations manager at QHotels and Macdonald Hotels, will manage a team of 70 across the spa and leisure departments at Hoar Cross Hall. www.hoarcross.co.uk

Kerry Locke promoted at Scrummi Spa

Kerry Locke

UK: Providing a high-end, intimate experience, Edinburgh’s newest luxury spa and health club has opened at The Principal Charlotte Square. The Spa at The Principal, built as a point of difference from a second Principal hotel on George Street in the Scottish city, claims Leon Trayling to offer the best in organic beauty and wellbeing, while also providing state-of-the-art gym equipment from Intenza Fitness. The £1.27 million (€1.4 million), 646sqm spa features a mood-lit 12m swimming pool, sauna

and steam rooms, experience showers and three treatment rooms with Lemi beds. Alongside Scottish brand ishga, the spa is the first in Scotland to offer treatments from British organic beauty company Oskia. “The spa was in need of refurbishment to fulfil the expectations set by extensive remodelling in the rest of the hotel,” said Principal Hotels spa director Leon Trayling.“Opportunities were also highlighted to promote the spa to hotel guests to increase REVPAR, and to provide a luxurious escape for the day-spa market and health club members.” www.phcompany.com/principal/edinburghcharlotte-square

UK: Sustainable spa linen supplier Scrummi Spa has promoted Kerry Locke, who joined the business in 2015, to the role of business development manager. Kay Walker, head of sales, said: “As we continue to grow, it is important to have the right person to focus on spa.” www.scrummispa.com

New roles in expansion for BC Softwear UK: BC Softwear has expanded its team as the business continues its growth in the UK and Europe. Henry Battimelli, who previously worked for Henry Lorraine Clean Linen Services, Battimelli Engel has taken on the role of account manager, while Lorraine Engel, formerly in the FMCG sector with a world-renowned coffee company, has been recruited as a customer services manager. www.bcsoftwear.co.uk

Nana Princess offers distinct spa wellness journeys courtesy of Starpool GREECE: The newly-opened Nana Princess, on the island of Crete, has turned to Italian company Starpool’s SpaSystem to enhance the offering at its Royal Wellness Club spa. The luxury five-star beachfront hotel, on the north side of the island, boasts 112 suites and villas, and incudes a €3 million (£2.6 million), 1,500sqm spa conceived, supervised and developed by Italian architect Alessandro Dolci. Overseen by the SPAREAL Management Company, the spa includes pools by Technomiki, saunas, steam rooms and seven treatment rooms for dry and wet treatments, including Lemi’s Aemotio. Treatments from Germaine de Capuccini are carried out on a further four massage beds and there is also a gym with equipment supplied by Matrix. An additional spa suite includes a private pool and treatment room with a Crystal Vision steam bath and sauna, themed with music, colour, aroma and a sensory shower. Based on scientific research, SpaSystem is described as the proper method of using the equipment contained within a spa for maximum enjoyment and benefit. Four different wellness paths – relax (to relieve stress), tonic (to revitalise), purify (to restore balance), excite (restoring vigour) – take guest on different journeys through the spa. www.nanaprincess.gr



Business News

UK Spa Association hails successful event as membership grows UK: The UK Spa Association believes it is “going from strength to strength” after hosting what it says was its biggest event so far, a recent networking day at Armathwaite Hall Hotel and Spa in Cumbria. Supported by sponsors Gerrard International, Germaine de Capuccini, Vinoble, Sothys, Gharieni, Scrummi Spa, CryoAction and Cambridge Stratum, who all set up stands, the event attracted a record number of 137 attendees. Adam Chatterley Aside from the two scheduled session speakers – Danielle Alen, director of spa and hotel at Lifehouse Spa, and Stu Henshall, owner of The Alternative Kitchen – guests were also treated to tours of the spa and Armathwaite Hotel. Celebratory UKSA board member Adam Chatterley said: “Over the past two to three years we’ve seen nothing but growth. Every event we’ve put on has been bigger. Membership numbers are higher than they’ve ever been. “Every benchmark we’ve set ourselves, we’ve smashed, and this has all been done by a small group of volunteers, with Helena (Field), as general manager, putting in the effort behind the scenes. We’re going from strength to strength. The industry is firmly getting behind us.” The next event is scheduled to take place on July 4 at The Bingham, Richmond upon Thames, with delegates also being offered the opportunity to visit the nearby Bhuti eco-wellbeing spa. www.spa-uk.org

Clarins offers signatures at Champneys

UK/FRANCE: Leading destination spa brand Champneys has launched a vibrant new partnership with luxury French skincare company Clarins. Clarins’ full range of signature skincare, makeup and professional treatments will be present throughout Champneys’ portfolio, including its four spa resort locations at Forest Mere, Henlow, Springs and Tring, and six city spas in Chichester, Enfield, Guildford, Milton Keynes, St. Albans and Tunbridge Wells. They will also be available to guests staying at Champneys’ spa hotel, Eastwell Manor, as well as those visiting the brand’s new luxury spa on board the Marella Explorer cruise ship. Champneys owner Stephen Purdew said: “This is a really exciting partnership bringing together two internationally recognised brands which pride themselves on offering exceptional standards in beauty and wellbeing.”


Clarins Group UK managing director Debbie Lewis said the brand’s business will be nurtured and developed throughout Champneys establishments. “Few spas can claim the heritage and traditions inherent in the Champneys portfolio, and few brands can claim the treatment heritage that is at the very heart of Clarins’ core philosophy,” she added. www.champneys.com | www.clarins.com

Guests immersed in elements at new boutique Somerset spa

UK: Drawing inspiration from its idyllic surroundings, Elements Boutique Spa is aiming to provide what owner Nick Ridgment has described as “a smaller, more personalised spa experience for Somerset”. The fittings in the 280sqm spa, part of the luxury Windmill Retreat Estate, were all made using local materials, in particular, stone and wood, wherever possible. With consultancy provided by Sara Last, Elements Boutique opened on May 17 to offer guests a 4.5m panoramic plunge pool, a sauna and a steam room delivered by Aqua Pool, heated loungers, experience showers and an extensive relaxation area. A carefully chosen menu of treatments in the four treatment rooms comes courtesy of Aromatherapy Associates and Made for Life Organics, with Nailberry partnering in the mani-pedi room. Nick Ridgment told European Spa: “Since launching our luxury lodges three years ago, it has been apparent they drew in a guest who wanted to experience Somerset and its beautiful countryside, but also relax and stay within the estate. A spa was the obvious next stage for Windmill Retreat.” www.elementsboutiquespa.co.uk


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Business News

Grand Resort Bad Ragaz appoints former tennis star as ambassador

Forte Village launches private spa ITALY: Forte Village on the island of Sardinia has opened a new private area of its renowned Acquaforte Thalasso & Spa. Building on the resort’s reputation as a pioneer of thalassotherapy, the 300sqm private spa incorporates three thalasso pools, a sauna, a hammam, a solarium and a relaxation area, along with a lounge where healthy meals can be served throughout the day. The three pools are: sea oil at 37-38ºC with a high concentration of magnesium salt that allows the body to float; seawater whirlpool at 37-38ºC; and high-saline density at 36-37ºC, which is ideal for a traditional Acquaforte water massage. www.fortevillageresort.com

SWITZERLAND: One of Europe’s leading health resorts, Grand Resort Bad Ragaz, has named tennis legend Martina Hingis as its official ambassador. Hingis, who won a total of 25 Grand Slam titles during her illustrious career, trained with her mother, Melanie Molitor, at the resort’s tennis centre throughout her formative years prior to turning professional. During her time that followed on the tennis circuit, Hingis often used the five-star facilities for recovery. She is set to continue to utilise the expertise on offer at Grand Resort Bad

Ragaz, now focusing her energy on offering training in sports health and medicine. On her new ambassadorial role, Hingis said: “I can always find my inner balance here straight away. It’s because the professional, yet welcoming team, make me feel truly at home every time I visit.” Grand Resort Bad Ragaz CEO Patrick Vogler (pictured) said: “In Martina we have found an ambassador and athlete who is the perfect fit for us as a wellbeing and medical health resort, and whose down-toearth, authentic personality, endurance and vision we greatly admire.” www.resortragaz.ch

Family-run Ella di Rocco provides vinotherapy in UK capital UK: The first medispa in the UK to offer vinotherapy as part of its treatment programme has launched in London. Ella di Rocco has been conceived by Italian-born mother and daughter team, Anna and Sonia Brilli (pictured below right). Anna has spent the last 35 years as a doctor, specialising in maxillofacial surgery, implantology and dentistry, working in the Middle East, Africa, the Gulf and Europe, while Sonia serves as the marketing director. Alongside the vinotherapy, with the products naturally made from Sangiovese and Merlot wines, grape leaves and seeds, the 190sqm spa is spread over two floors and incorporates a body diagnostics room for DNA testing, cellulite measurement, body composition assessment, thyroid and Lorisian testing with the aim of pinpointing food intolerances. There is also facial skin analysis and the Oligo Scan that identifies and analyses heavy metals present in the body. Medical treatments include the use of ReduStim slimming devices; the C.M.F. SportSys to aid the recovery of athletes via anti-inflammatory, anti-oedema and analgesic effects; and a Cryogun, a non-invasive application that causes intense collagen stimulation for skin regeneration. Ella di Rocco also utilises products from Italian company Fabbrimarine that are said to harness the benefits of the ocean. Speaking exclusively to European Spa, Anna Brilli said: “We believe we have created a place where our clients feel good on the inside and outside, passing on the message that non-invasive treatments for the face and body can make you look as good as any surgery.” www.elladirocco.com



Business News

Lodore Falls refurbishment offers al fresco spa

Diary dates Forum HOTel & Spa

June 7 Four Seasons Georges V Hotel, Paris This one-day occasion attracts a wealth of European spa, hospitality and wellbeing influencers to share their knowledge and discuss new business concepts. www.forumhotspa.com

Spa Life International (Ireland)

UK: Lodore Falls hotel is to open its doors on a £10 million (811.4 million) refurbishment in September, which includes a new spa with striking views across Derwent Water and the fells. Along with an overall refurbishment of the ground floor of the main hotel, which included the addition of a conservatory, a bridge across the river Matt Collins that runs alongside the Lake District Hotels-owned property now leads to the new spa building with its 14 high-end suites. The 1,074sqm spa includes a thermal suite that comprises a laconium, an aroma steam room, a salt steam room, a herbal sauna, drench showers, an ice fountain and heated loungers, along with a four-person rasul, all provided by Rigo Spa.

The Merseyside-based company also delivered a 16m outdoor hydrotherapy pool that leads into an infinity hot tub. A glass-fronted Finnish sauna, open-air cold drench bucket and hot shower add to the al fresco experience. “It will be all about the views over the lake and Cat Bells fell. That will be the selling point,” Lodore Falls’ general manager Matt Collins told European Spa. “To sit there, even on a cold winter’s night, and feel at one with the world, will be amazing.” The five treatment rooms provide products from Elemis and French brand La Sultane de Saba. Collins added: “Elemis is such a well-known and iconic brand. Bringing in La Sultane de Saba provides a different slant to our treatments.” Also within the new building will be a Champagne and deli bar, as well as Mizu, a pan-Asian fusion restaurant. www.lakedistricthotels.net/lodorefalls

Elemental Herbology celebrates three new accounts GLOBAL: Beauty and spa brand Elemental Herbology has expanded its portfolio with the announcement of a trio of new partnerships. Guests staying at the Nobu Hotel Shoreditch, London, can select holistic massage and body treatments at its Spa and Wellbeing Centre, designed to provide balance to the mind, body and skin. Elsewhere, luxury boutique Nails & Brows Mayfair, London, has ventured in a new direction by offering two Louise Riby facial treatments from the brand. Further afield, Elemental Herbology will offer exclusive treatments at The House Hotel in Barbados, with its spa renamed as The Elemental Herbology Spa at The House. “It has been our aim to build our presence in London and we’re delighted to have two beautiful locations that now offer Elemental Herbology treatments,” managing director Louise Riby told European Spa. “We are proud to work with London’s luxury styling boutique, Nails & Brows in Mayfair, which is a perfect location for facials, and be part of this new direction for the exclusive location.” She continued: “We’re honoured to partner with Nobu Hotel Shoreditch and we’re so excited to partner with Elegant Hotels to give guests our treatments.” www.elementalherbology.com

Share your appointments, announcements, launches and diary dates with Ian Parkes by calling +44 (0) 115 950 4748 or email ian.parkes@spapublishing.com


June 18-19 Johnstown Estate Hotel & Spa, Co. Meath, Ireland The second Ireland event combines a conference and meetings forum for networking opportunities. www.spa-life.international


June 20-23 Mövenpick Hotel Mansour Eddahbi, Marrakech, Morocco Held for the first time outside Europe, this innovative event brings together European spa buyers and an exclusive selection of suppliers for face-to-face meetings and international speaker sessions. www.spateceu.com


September 21-22, Atlantic Hotel, Newquay, UK With a diverse range of speakers, this is a meaningful gathering for those running the wellness industry to discuss people, the planet and health. www.eventbrite.co.uk/e/spafest2018-tickets-42784962976

ISPA Conference & Expo

September 24-26 Phoenix Convention Center, US This three-day event and expo is attended by global spa professionals and features speaker presentations across all sectors. www.experienceispa.com

Global Wellness Summit

October 6-8 Technogym, Italy The 12th GWS returns to Europe, to Technogym’s headquarters, uniting leaders, influencers and visionaries to positively impact and shape the future of the global wellness industry with interactive sessions and panel-led discussions. www.globalwellnesssummit.com



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Business Preview: SPATEC Europe 2018

From Europe into Africa As SPATEC Europe ventures into North Africa for its 12th edition, we find out what the must-attend event has in store for European spa professionals For the first time in its history, SPATEC Europe has opted to hold the vital networking conference outside Europe. The 12th meeting will welcome 150 of the most influential decision-makers in Europe’s spa, beauty and Stephen Pace-Bonello wellness industries to the Mövenpick Hotel Mansour Eddahbi Marrakech, Morocco, from June 20-23. Over three dedicated business days, close to 1,000 networking and one-to-one meetings will take place, cementing established partnerships and creating new ones. Proud to again act as media partner, European Spa asked event director Stephen Pace-Bonello why Marrakech was chosen as a host city and what attendees can expect. Why is SPATEC Europe in Morocco this year? When sourcing a venue, we look for one that is exciting and reasonably easy to access from the UK and the main hub cities in Europe. On top of that, we need a ‘get away from it all’ sort of location, which allows participants to remain focused on the event without the distractions of large commercial centres. Marrakech ticked all these boxes and the hotel is the ideal venue with its award-winning spa, impressive facilities and, above all, a really tranquil atmosphere. How will the venue influence this year’s event? Suppliers can expect a great mix of UK-based buyers and a host of decision-makers from across Europe, but our North African setting will also see buyers from Morocco and neighbouring countries represented. And, of course, it gives us all the opportunity to explore a new location. Why should delegates attend? Spa operators see SPATEC as a one-stop shop where they can source new products and services for their existing facilities and upcoming projects. They can discover and compare the latest products showcased at the event, including several first-time suppliers this year, as well as


Clockwise from top: SPATEC delegates in one-to-one meetings at the 2017 event; from left – European Spa’s Hellena Barnes, Questex McLean’s Stephen Pace-Bonello, European Spa editor Sarah Camilleri and Questex McLean’s David Zarb-Jenkins and Iain Tonna; the Mövenpick Hotel Mansour Eddahbi Marrakech

fitting months’ worth of meetings into three days. Suppliers know the buyers they will spend time with have specific sourcing needs. Buyers are qualified, and those with exciting refurbishment programmes, or planned new openings or expansions, are given priority. What is SPATEC Europe’s greatest quality? This is the 12th edition and except for the occasional tweaking and fine-tuning we have maintained a simple but effective formula. Participants enjoy the consistency in quality of

delegates, venue and programme. With all the available methods for mass communication, SPATEC regards human interaction as the most effective means of building relationships and, ultimately, driving business. What do you hope will be a key takeaway? It has been said that ‘we like doing business with people we like’, so a happy delegate is one that leaves with good memories of a fun and productive event, new friends and a whole lot of leads to follow up. For more information contact Stephen Pace-Bonello at spacebonello@questex.com or visit www.spatecevents.com/europe


SPATEC 18 Europe

20-23 June 2018 Movenpick Hotel Mansour Eddahbi, Marrakech, Morocco What do you get at SPATEC? • Guaranteed pre-qualified audience of key decision makers • Pre-set appointments with buyers of your choice • Limited competition • 2 full days of exceptional networking • Unparalleled value for money • High quality seminar programme

Your best marketing spend this year! For more information contact: Stephen Pace-Bonello, Event Director spacebonello@questex.com Tel: +356 99458305


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Spa Pine Cliffs Resort, Portugal



Spa Pine Cliffs Resort, Portugal Clockwise from far top left: Pine Cliffs guests may opt for outdoor treatments during the summer season; decorated in gold leaf and illuminated by a Swarovski chandelier, the Aurum Suite is a ‘spa within a spa’; a foaming ritual in the contemporary marble hammam; Pine Cliffs Resort aims to position itself as a holistic pioneer in the Algarve

The search for Serenity In developing its own wellbeing brand, Pine Cliffs Resort, on the Portugal’s Algarve, is looking to establish itself as an avant-garde retreat for the whole of Europe R E P OR T BY I A N PA R KES


ommanding breathtaking views of the Atlantic Ocean from its lofty position overlooking the western end of one of the longest beaches in Portugal, Pine Cliffs Resort has positioned itself as a holistic pioneer for the Algarve. The consortium of whitewashed properties that comprises Pine Cliffs – a 217-room hotel, 148 Ocean Suites, 154 Residence apartments and the soon-to-becompleted 84 Gardens apartments – are spread across 178 acres of luxuriant, impeccably-manicured land. The Gardens apartments represent the final piece of a jigsaw that has taken 26 years to complete since IFA Hotels & Resorts (IFA HR), a Kuwaiti-owned, Dubai-based company that runs a further 18 hotels globally, purchased the prime plot, located six kilometres from Albufeira. Pine Cliffs is viewed as the flagship property of the IFA HR portfolio following a multi-million euro redevelopment that took 18 months to complete prior to re-announcing itself on the

“With regard to Pine Cliffs, we are trying to show that the Algarve is not just a golfers’ paradise, but it can also now be a destination for spa, just like Kamalaya or Chiva Som.” Maria D’Orey Spa director


Portuguese hotel scene in the summer of 2016. At its heart is a d4 million (£3.5 million), 1,100sqm state-of-the-art spa with an in-house wellness brand entitled ‘Serenity – The Art of Well Being’. This was primarily developed and overseen by spa director Maria D’Orey, who also conceived its lotus flower logo as a representation of the purity on offer and the spiritual awakening that awaits. “When we first started to explore the idea behind Serenity we discovered there was a gap in the market in Portugal,” says D’Orey, who is also spa director at the second of IFA HR’s Portuguese hotels, Sheraton Cascais Resort, where the brand is also positioned. “We discovered there were spas offering regular treatments to relax, but there was nothing really beyond that. “For us, Serenity is much more than that. We see it as an umbrella under which sits the spa; our treatments and therapies, using some of the world’s leading spa products; our signature treatments, which use ingredients indigenous to the Algarve; and a range of programmes to improve mind, body and soul. “Serenity is also about fitness,” she continues. “We have fantastic facilities here; it is about the Zest restaurant, in which guests can enjoy healthy, organic food; and it is about the environment and this location – the green spaces, the beautiful beach and sea. We have everything here.” Clearly there is ambition behind the recent


Spa Pine Cliffs Resort, Portugal

investment. “With regard to Pine Cliffs, we are trying to show that the Algarve is not just a golfers’ paradise, but it can also now be a destination for spa, just like Kamalaya or Chiva Som. As with those incredible places, it is my goal to take care of people,” pledges D’Orey.

In the lap of luxury Pine Cliffs is owned by United Investments Portugal (UIP), a member of the IFA HR corporation, and managed by Marriott International, Inc., under The Luxury Collection brand. Last year it won the accolade of ‘World’s Leading Luxury Resort’ at the World Travel Awards. In addition, D’Orey, herself, collected the ‘Best Spa Manager for Portugal’ accolade at the World Luxury Spa Awards 2017, a vindication the Serenity brand is a success. “I would suggest we have become something of a pioneer for the Algarve,” D’Orey says. “Other places are now starting to follow, and that is important because we want the Algarve to be seen as a potential destination for spa breaks.” Within the Pine Cliffs spa, conceived by German company Dau Design, is the Thermal Oasis, comprising a hydrotherapy pool with mosaic-tiled bubblejet loungers; a Himalayan salt sauna; a herbal sauna; a steam room; a Kneipp therapy pool; experience showers; an al fresco Jacuzzi and extensive indoor and outdoor relaxation areas. The spa’s 13 treatment rooms are named after indigenous


Clockwise from above left: A male guest relaxes during a facial treatment; a pine tree-lined walkway descends down the cliffs to Falésia beach on the Atlantic coast; a glowing glimpse of the spa’s Himalayan salt sauna

plants or fruits and include a Japanese-inspired Sakura for oriental treatments, such as Shiatsu; a hydro bath; a Gharieni dry flotation bed; and a marble hammam. Described as a ‘spa within a spa’, the Serenity Aurum Suite, decorated in gold leaf and illuminated by a Swarovski chandelier, offers an indulgent experience for couples or small groups, comprising its own treatment room, Jacuzzi, sauna, steam room and experience shower.

The power of seven D’Orey has opted for a total of seven product partners, including ila, Thalgo, Sensai, Charme D’Orient, Gentlemen’s Tonic, Margaret Dabbs London and The Organic Pharmacy. In addition, Kérastase is the main haircare provider in the separate Style – Hairdresser & Barber Shop, resulting in a busy retail area next to the spa reception. Regarding the numerous brands on offer and a menu of 100 treatments, D’Orey explains: “I wanted to provide our guests with a personalised response. Each of our partners specialises in a particular area, and it is important for our guests to experience this.


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Spa Pine Cliffs Resort, Portugal A sense of the Algarve

From top: A Sound Healing Experience takes place in a garden overlooking the Atlantic; among the other treatments on offer are luxurious facial rituals from Sensai

“For example, Sensai provides luxurious facial treatments that leave your skin feeling like silk; ila is a natural, organic brand that provides exceptional treatments; and Thalgo uses natural algaes that offer amazing results for firming and combatting cellulite. “Charme D’Orient and Gentlemen’s Tonic are exclusive to Serenity in Portugal; The Organic Pharmacy, although another organic brand, has homeopathy at its core; while Margaret Dabbs is simply the best partner for manicure pedicure treatments.” She continues: “I believe what we offer is unique, providing the best ingredients and the maximum health benefit for our guests. My team are also expertly educated. Each member is trained twice a year by each of the brands to ensure they are up to date with products and methods. This then has a positive benefit for the guests.” There are five core itineraries that are an integral part of Serenity’s portfolio. These include a two-night Digital Detox; a seven-night Yoga and Harmonisation of the Chakra programme; a five-day Fitness Journey; a three-night Self-Healing experience; and an Awakening of the Senses package, spread over five or six days. Recently added to Serenity’s list of therapies is a


With Falésia beach at the foot of the cliff on which Pine Cliffs Resort stands, and with an abundance of natural vegetation and produce on its doorstep, Serenity Spa has turned to indigenous ingredients for its signature treatment. Entitled ‘Senses of the Algarve’, the 80-minute, four-stage regimen commences with an invigorating exfoliation utilising sand from Falésia and sea salt from the Atlantic Ocean, all prepared Catarina Quaresma by Serenity therapists. That is followed by a carob body wrap, drawing upon a plant native to the region, which is rich in antioxidant selenious and gallic acid, to promote elimination of unwanted toxins from the skin and help balance the thyroid. A full-body massage using Algarvian orange essential oil, which is also abundant in antioxidants, helps intensify the effects of the wrap, fighting free radicals and assisting in the prevention of premature ageing. To complete the relaxation process, lemongrass grown in the hotel’s gardens provides a delicious tea. “This treatment was created based on the knowledge of the products we have in the region,” explains head therapist Catarina Quaresma. “It is like a welcome card to Serenity. “This is what makes the treatment unique. It is not something we have ordered – it is all local and we have been sensitive in picking the right ingredients, with the main one being the carob, which is totally organic, with no additives.”

Sound Healing Experience, which takes place in a garden overlooking the Atlantic, incorporating sun salutations, yoga and periods of restfulness to the sounds of flutes, shamanic drums and tuning forks. “The wellness packages are key to the Serenity strategy, with yoga our best seller, but they all allow a guest to switch off and truly discover themselves,” insists D’Orey.

Staying active on the Algarve Positioning itself as a lifestyle destination, the resort’s all-encompassing wellness experience includes the ‘Pine Cliffs Goes Active’ concept that focuses on fitness. Independent of the spa there is a 414sqm gym, equipped by Technogym, that has floor-to-ceiling windows on two sides with sea views. An additional health club boasts a sauna, a


Spa Pine Cliffs Resort, Portugal Clockwise from top right: A seven-night Yoga and Harmonisation of the Chakra programme is one of the spa’s five core itineraries; the Thermal Oasis offers a Kneipp path as part of its extensive range of hydrothermal experiences; loungers are set into the sunlit hydrotherapy pool; a therapist prepares to perform a hammam ritual

steam room, changing areas and a fitness product retail space. There is also an additional 247sqm gym in the Residences, with equipment provided by Precor and Nesfit. Elsewhere, a 381sqm space is given over to a 16m indoor pool, heated to 28ºC, and a Jacuzzi. The pool is one of seven in total across Pine Cliffs Resort, which also boasts a nine-hole golf course and a golf academy, as well as the Annabel Croft Tennis Academy that features five full-size ATP floodlit courts – three acrylic and two red clay. Expanding on the fitness offering, fitness supervisor Josué Rosa says: “We have a range of daily activities – personal training, fitness training, as well as classes for Pilates, yoga, Zumba, Latin dance and Tabata. “As you can imagine, given the weather from March through to October, these classes take place outside because that is the preference of our guests, further enhancing their wellness experience. In the pool there are further activities – on the hydrobike, swimming lessons, aqua Pilates. “The schedule for all our classes fluctuates depending on seasonality as we try to match our classes to our in-house guests. During the summer we are more family-oriented, while during the winter we cater for slightly older guests.”

Membership boost As part of its business strategy, Pine Cliffs ushered in a membership programme in March, in a bid to attract local guests into the spa and gym by offering silver, gold and platinum packages, dependent on gym usage, Thermal Oasis access and the number of spa treatments taken. During the peak summer months of July and August, Pine Cliffs can accommodate up to 3,000 guests, with the gym, in particular, attracting 350 people per day, but dropping to around half that during the winter. Explaining that Portugal as a whole is still relatively new to the spa scene, general manager Thomas Schoen says: “Our spa is still only one-and-a-half years old, so our overseas clientele are probably educating us in terms of feedback. In turn, we are educating the local community. “For the Portuguese, even for those in the big cities of Lisbon and Oporto, spa and wellness are not yet in their minds as much as for those in the UK or Germany, where people are very well educated about different wellness approaches. Here in Portugal, education is still growing, so for us to attract a local membership is very important.”

“We have a good opportunity to grow substantially because we have great facilities, so why shouldn’t we bring in more people? I think we are unique in what we can holistically offer.” Thomas Schoen General manager



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Spa Pine Cliffs Resort, Portugal

Clockwise from top left: A guest enjoys the sunshine with some ‘grab-and-go’ refreshment from the Zest restaurant; Zest offers a mainly vegetarian and organic range of food to complement guests’ healthy regimes; the Thermal Oasis was conceived by German company Dau Design

Ocean of opportunity Properties in the Ocean Suites, Residences, Gardens and Villas are all privately owned investments that are rented out under a ‘caretaker’ partnership with Pine Cliffs to ensure they are maintained to five-star standard. Owners are guaranteed an annual rental return of 5% within the first five years and Schoen, who joined Pine Cliffs in May 2016, just prior to the re-opening of the hotel and grand opening of the Ocean Suites, Serenity spa and Thermal Oasis, believes this aspect of the resort’s offering provides something truly unique. “These individuals have given us their trust, and the responsibility, that when they are not occupying their own unit we are renting it to regular guests,” declares Schoen, who has worked in Starwood properties for 27 years. “What we are doing here is providing a constellation of properties where a diverse range of customers feel comfortable. It’s a challenge, but the uniqueness of Pine Cliffs and the opportunity here is greater than that challenge.”


A Zest for nutrition As one of 12 restaurants on site at Pine Cliffs, Zest has been created to cater for those guests seeking a health-conscious offering to complement their wellness experience. The menu serves largely vegetarian and organic-based foods, with the added benefit of nutritional information, provided by the ADACO system, alongside each juice and dish, including calories along with carbohydrate, cholesterol, Stuart Sage calcium, sodium and vitamin C counts. You can still order a glass or bottle of red, white or blush wine, but even that is ‘bio’ as it is produced by an organic farm management system. Zest even offers a grab-and-go service of healthy drinks and snacks for those who do not have the time to sit and dine. Certain suites across the resort also provide an in-room Zest minibar. “With all the dishes, we’ve taken into account the vegetables, the minerals, we’ve looked at the carbs and the balance of the dish because with healthy eating you want to feel sustained, not still feeling hungry,” discloses executive chef Stuart Sage. “We also have sous-vide machines, to control the cooking, to retain the minerals and proteins inside. But for Zest, the key is the products. We have beautiful produce that really makes the menu stand out. “For us, the feedback from the guests is paramount. The more we communicate with them, then we are constantly going to grow and build the brand.”




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Spa Life Germany Freiburg 14th - 16th May 2018

Spa Life Ireland Dublin th 18 - 19th June 2018

Spa Life UK Birmingham th 13 - 14th November 2018

Spa Life International is now Europe’s largest spa-dedicated event, exclusively for senior spa professionals We connect spa operators, consultants & suppliers from across the globe and from every sector of the industry, providing an unparalleled combination of exposure to new product innovations; shared industry insights; extensive networking opportunities; and quality management education.

For bookings and information visit www.spa-life.international or call +44 (0) 1268 745892

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Spa Pine Cliffs Resort, Portugal

Clockwise from top: A sunset yoga session rounds off the day for a group of Pine Cliffs guests; carefully considered lighting highlights the care taken over the interiors in a relaxation room; a wide range of products are available in the reception area

A holistic lifestyle resort What has particularly delighted Schoen has been the influence of the spa itself, which has so far produced a capture rate of 3% of all guests, with the target to rise to 4% over the coming year. “The spa has definitely had an impact”, he states. “When the decision was taken to include the Serenity spa, it was clearly envisaged that it would open up another segment for Pine Cliffs as the resort was missing this kind of facility. “A resort of this size needs a really good world-class spa. From the feedback we have received so far, on the design, the look, the feel, the service and the treatments we offer, it is pretty much on a par with the best spas around the world. “For what we are trying to achieve, people tell us that Maria and her team are doing a really good job and I’m obviously happy to hear that. “Because we are busy in the summer, what we are now working on, and where our target lies with the wellness


market, is from October to April, where we believe the spa, and our whole range of services and activities can collectively work to provide an attractive holistic offering.” The primary target for D’Orey is for Pine Cliffs to become “the best European lifestyle resort”, an ambition Schoen concurs with as this Portuguese enclave pushes the boundaries in terms of its market and seasonality. “We need to convince people this is a good destination,” says Schoen. “We need to get the message out there, to build trust and relationships with people. Then, hopefully, they will come again and again. That would be the best feedback we could possibly receive and also the best advertisement a spa can provide.” PINE CLIFFS RESORT, PORTUGAL +351 (0) 289 500 100 | www.pinecliffs.com Owner: United Investments Portugal Investment: €4 million Spa size: 1,100sqm Spa & fitness team: 30 Treatment rooms: 13 Product partners: ila, Sensai, Charme D’Orient, Thalgo, The Organic Pharmacy, Margaret Dabbs, Gentleman’s Tonic, Kérastase, CND Shellac, Basto Viegas Thermal spa design and supply: Dau Design Wet spa design and supply: Dau Design Other suppliers: Gharieni, Technogym, Precor, Nesfit, Taiji, Naiper



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Wellness Wellbeing 360˚ Sleep focus

Sleep An Introduction to

In part two of our Wellbeing 360˚ series, we ask a panel of leading experts why sleep-promoting programmes and therapies are increasingly in demand by spa guests



long with diet and exercise, sleep is universally regarded as the third pillar of health, but only recently has this staple of human life begun to be fully explored as a key lifestyle demand for spa guests. The opportunity to add sleep programmes, treatments and ‘take home’ regimes and products is now a serious consideration – not just for destination spas, but also for hotel, resort and urban spas looking to add a key wellbeing service to their menu. The benefits of a good night’s sleep are multiple, enabling us to carry out physical, psychological and emotional tasks far more efficiently than if we have not slept well. For those who struggle to sleep, initial negative cognitive effects can include short-term memory loss, a reduced attention span and an impaired ability to problem-solve. Mid-term repercussions can see feelings of irritability evolve into broader mood disturbances, while in the long term a lack of sleep can even affect the immune system.

Spreading the right message Studies have shown that sleep disorders, such as insomnia, can no longer be considered simply as symptoms of another area of the body not functioning properly. Connections have been made between poor sleep and illnesses such as cancer, coronary heart disease, diabetes, anxiety, depression and even suicide. Such discoveries have significantly changed people’s attitudes and perceptions, and phrases such as ‘you snooze, you lose’ are no longer considered acceptable. Leading hotel chains and wellness brands have recognised this shift in consciousness, and the importance of sleep to a person’s overall wellbeing, adding dedicated


programmes and retreats to their wellness portfolios. Luxury hotel and resort operator Six Senses, for instance, has worked with a renowned sleep expert, Dr Michael J. Breus, PhD, to deliver its ‘Sleep With Six Senses’ package. This includes the ideal guest room in terms of bed, pillows, duvet, linen, as well as various sleep amenities, such as pyjamas and eye masks and a USB drive loaded with video information to aid better sleep. In addition, the company offers a range of spa treatments designed to further enhance guests’ overall sleep experience. Meliã Hotels and Resorts, Champneys, Aromatherapy Associates Wellbeing Experts and Hasting Hotels in conjunction with ESPA, are some of the other leading names incorporating sleep therapies into their offerings as the industry learns more about this crucial but under-exploited cornerstone of wellness. In this feature, European Spa talks to five highly respected experts in the field of sleep, all of whom have partnered with leading hotel companies and brands, to find out more about how your business can get tucked up with this latest trend.


Wellness Wellbeing 360˚ Sleep focus

The tip of the wellness triangle A wellbeing ambassador for Aromatherapy Associates, Dr Neil Stanley highlights the risks of poor sleep and the positive role spas can play in improving it


leep is vitally important for good physical, mental and emotional health. It also helps protect us from infections, recover from illness, relieve stress, cope with pain and reduce the risk of developing Alzheimer’s, strokes, heart attacks, obesity and diabetes. Sleep is as important to our wellbeing as diet or exercise. Many of the processes that occur during the night, such as recuperation and repairs, can also occur during the day. Sleep is primarily of the brain and for the brain. During sleep the brain processes and lays down memories, deals with the emotional aspects of the day and learns new tasks. Also, the brain needs sleep in order to remove toxic by-products that build up during the day. In the short term, poor sleep has been shown to be related to a reduction in cognitive performance, increases in hunger and the consumption of junk food, as well as irritability, relationship difficulties, a greater risk of accidents, low mood, poor self-image and a less attractive appearance. With today’s busy lifestyles, getting enough sleep can be difficult, so we need to re-evaluate how we view sleep. Determine how many hours a night you need to sleep and then set aside time for it. Getting enough sleep is a decision.

No room for gimmicks Spas obviously play a leading role in the wellbeing industry, and sleep is a vital component of the wellness triangle, which is basically: eat well, move more, sleep better. There are good opportunities for spas to include treatments that improve their guests’ quality of sleep and also support them with good post-treatment homecare advice to extend that experience. Because everyone is different and there can be many causes of poor sleep, some related to lifestyle and some that are a result of medical issues, such as anxiety or depression, it is important that any sleep programme or treatment is either designed or conducted by qualified sleep experts. Bad advice could have serious consequences. Unfortunately, anyone can style themselves as a ‘sleep expert’ and there are numerous such people who have little or no training or experience. You would not employ an untrained therapist and sleep is so very important to our health and wellbeing that spas should beware of ‘gimmicks’ or ill thought out programmes designed by non-experts.


Dr Neil Stanley Independent sleep expert n N  on-pharmacological therapies: There has been an exciting development recently in the use of these. Apps like ‘Sleepful’ are starting to play a bigger role in the treatment of poor sleep. n  Relax the body, quieten the mind: Both are essential. Find something that works for guests, be it a good book, a camomile tea, a relaxing aromatherapy bath or yoga. n M  ake bedrooms a sanctuary: There should be nothing in bedrooms that is not there for sleep; no computers, phones or tablets. It’s a sleep room, not a gym, games room, cinema or office. Dr Neil Stanley has been involved in sleep research for more than 36 years, working primarily as director of sleep research at the UK’s Human Psychopharmacology Research Unit. Since 2009 he has been freelance, lecturing to healthcare professionals and companies such as Aromatherapy Associates, serving as one of its wellbeing ambassadors. www.thesleepconsultancy.com


Wellness Wellbeing 360˚ Sleep focus

Key to a long and healthy life Nicolas Ronco, founder and CEO of YeloSpa, which provides dedicated pods for power naps, believes society is beginning to understand the positive benefits of sleep

O Nicolas Ronco Founder and CEO, YeloSpa n Take time to nap: No less than 20 minutes, no more than 40 minutes. Beyond this you start to experience sleep inertia, which results in a groggy, disoriented feeling. n Add sleep to a treatment: It is counter-productive to enjoy a treatment and feel relaxed, only to have to get dressed and leave immediately afterwards. n Create a pre-sleep ritual: This includes a hot bath, aromatherapy and no alcohol or caffeine five hours before bed. Ensure the bedroom environment has no screens or electronic equipment. Nicolas Ronco founded YeloSpa in 2007 after a quest to learn how different cultures fight stress, fatigue and exhaustion. He combined his business and marketing acumen, with a lifelong passion for healthy living, by creating unique wellness-inspired spas aimed at providing relevant and effective treatments and services. www.yelospa.com

Clockwise from top: The relaxation area at Champneys Tring where Professor Jason Ellis will host a sleep retreat in September; Champneys offer a range of products to assist with sleep health; ESPA’s soothing Sleep Experience kit promises to restore natural balance and inner calm; YeloSpa’s YeloCab is perfect for an energy-boosting 20-40 minute nap


ver the past 10 years, sleep has finally been recognised as one of the most important factors in maintaining good health, for quality of life and longevity. We are finally understanding the effect of sleep, or lack thereof, on heart health, diabetes, depression and our immune system. Attitudes towards sleep are, therefore, changing in western society, and sentences like ‘I’ll sleep when I’m dead’ are sounding increasingly ridiculous. When we opened YeloSpa in New York City in 2007, the concept was centred around providing the opportunity for restorative daytime sleep in the form of a power nap in our patented treatment cabin, the YeloCab, for 20, 30 or 40-minute periods. The cabin produces a womb-like effect, while the YeloBeds recline to a zero-gravity position that relieves pressure on the lower back and focuses blood flow in the chest area. As a result, the heart rate decreases by an average of 10 bpm and body temperature also reduces slightly, which in turn induces sleep. Clients can also select from five different aromatherapy scents and there are 10 music or sound options. It’s important our clients have the ability to build their sleep nest as everybody has unique needs.

The need for education Our clients tell us they nap better at YeloSpa than in their own bedrooms, so we encourage and educate them on how to transform their homes and bedrooms into sleep-friendly havens, providing them with products that can enhance their sleep experience at home. These programmes can be run in both urban or resort settings, although they are certainly very well adapted for urban environments, including corporations, hotels, as well as airports and other transportation hubs. At the moment we’re also working with a major fragrance company to design an aromatherapy programme that is scientifically designed for sleep enhancement. Overall, this is very exciting for the future of our health. Unfortunately, most spas are just followers of trends and they slowly evolve as the demands from society change. I see many so-called ‘sleep programmes’ pop up without a real or deep understanding of the human sleep cycle. Just providing a bed and a pillow without proper education won’t help. Spas should consider redesigning their treatment rooms to make them more sleep-friendly, creating rituals around sleep, and educating their clients on improving their ‘sleep hygiene’ at home.


Wellness Wellbeing 360˚ Sleep focus

Sleep simply can’t be sacrificed Jason Ellis, Professor in Psychology at Northumbria University and director of the Northumbria Centre for Sleep Research, on the benefits of Champneys’ sleep retreats


ne of the issues we’re seeing in society today is that we’re sacrificing sleep, and we’re doing that voluntarily, just to keep up with the ever more complex and far-reaching demands on our time in everyday life. These days we’re meant to look beautiful, be slim and go to the gym; we’re expected to be effective and productive, all of which takes time and stamina. So, making time for sleep, and seeing sleep as an important, healthy behaviour is fundamental. We all know about the benefits of eating fruits and vegetables, and of exercise, but we don’t seem to give sleep the same gravitas. When Champneys Health Spas approached me, saying they wanted to do something around sleep, it seemed the ideal way to get the right message across. Champneys now runs dedicated retreats to help people with their sleep problems and their insomnia. We initially screen people who want to come to the retreat to check on the nature of their sleep disorder; specifically, we are looking for people who have insomnia. When they are with us, I practise cognitive behavioural therapy and teach them all of the techniques that are going to help them get back to a healthy sleep pattern.

Engage with the experts We’re living in a time when there is a great need for sleep solutions, and a spa is an absolutely perfect place for people to engage with this idea. One of the key areas to start is with the bedrooms, for example in hotels. You need to create an ideal sleep environment, looking at a range of things, including heat, light and noise – all the things that we know can interrupt sleep. I believe you then need a sleep therapist on hand, because understanding what a sleep problem is, diagnosing it or assessing it, and then giving people the right pathway to actually managing their sleep, is vital. The difficulty we have is that because of the trends occurring around sleep, and the fact it has become a new buzzword, people want to engage, but they’re not always engaging with the right experts. Successfully helping people relies on spas having the most suitable experts in place, who know what they’re doing and who understand the evidence, which can then be translated into effective guidance. A lot of people expect me to talk about lotions and things they can spray on their pillows, but they get a rude awakening because what we do is rather more directly prescriptive. We’re managing people’s behaviours, thoughts and feelings around their sleep, creating an individualised programme.


Jason Ellis Professor in Psychology, Northumbria University n Be wary of misinformation: I am a scientist and clinician, so I am concerned there are a lot of people jumping on a bandwagon and not offering the best advice. n Challenge assumptions: That’s important. For instance, it’s not true we need eight hours sleep per night. Between seven and nine is good. Outside of that may be just a genetic issue. n Find the evidence: Is there evidence that lotions and potions work across the board? If there is a treatment, and there is evidence to support it, that’s the way to go. Jason Ellis is a recognised Professor of Sleep Science. One of only a few UK somnologists (experts in behavioural sleep medicine), he is also a practising and chartered health psychologist and has worked with Champneys to develop its sleep improvement programmes. www.northumbria.ac.uk/aboutus/our-staff/e/jason-ellis www.champneys.com


Wellness Wellbeing 360˚ Sleep focus

Sleep is a time for healing Dr Michael J Breus, known as ‘The Sleep Doctor’, discusses his work with Six Senses, and the delivery of an entire sleep concept for the luxury resort and hotel brand

S Dr Michael J Breus PhD The Sleep Doctor n G  et treated: If left untreated, sleep disorders cause an array of problems and will put you at an increased risk of suffering serious or chronic health problems. n P  artner with a sleep specialist: That way you have some science and credibility behind the recommendations. n A  void blue light: Before bed it is harmful to sleep and circadian rhythms. It shortens sleep time and diminishes sleep quality, and significantly suppresses melatonin production. Dr Michael J Breus is a Clinical Psychologist, and both a Diplomate of the American Board of Sleep Medicine and a Fellow of The American Academy of Sleep Medicine who specialises in sleep disorders. He is also a clinical advisor on The Dr. Oz Show. www.thesleepdoctor.com www.sixsenses.com

Clockwise from top: Sleep is a restorative and necessary activity; Six Senses Douro Valley, in Portugal, offers the ‘Sleep with Six Senses’ programme; inside the Six Senses Sleep Bag are bamboo fibre pyjamas, a SHOKAY eye mask, ear plugs, nose strips, a nasal neti pot and a jasmine sleep spritzer; Pukka Herbs’ Night Time 7 Day Kit contains a supply of tea and supplements blended with 100% organic, medicinal-grade herbs to help aid sleep


leep is a basic aspect of life, like breathing, eating and drinking. The human body can go for four days without water, almost 30 days without food, but only 10 days without sleep. All living creatures with a nervous system sleep in some form or another. It’s pretty important for every aspect of ourselves – health, life, memory, personality. Sleep deprivation, which is different for everyone, affects every organ system and every disease state. Literally everything you do, you do better with a good night’s sleep, so when you do not get good sleep, everything begins to decline. While no-one knows 100% why we sleep, the basic idea is that sleep is a time of healing, re-charging your energy levels, dealing with emotional issues and storing information in your memory. We know all of these areas break down when a person is sleep deprived. Sleep has now become such an important area that last year the Nobel prize for medicine was given to a group of researchers, Jeffrey C. Hall, Michael Rosbash and Michael W. Young, for their discoveries of molecular mechanisms controlling the circadian rhythm. The microbiome has a circadian pacemaker that can control many different bodily functions.

Providing the right tools When it comes to spas providing therapies or programmes, they need to talk to their clients and find out what their needs are and whether they are sleeping well. The chances are they may not be. Providing them with relaxation techniques to use before bed, through education, classes, or materials, can be very helpful. It is also useful to bring in professionals who can educate staff on how to recognise sleep disorders, or sleep disruptions, and give clients details of specialist places to attend, or resources for more information. Consider developing a sleep programme for your customers. Six Senses gave me a blank slate and said: ‘What would you do to create the ultimate sleep environment?’ Since then, hotel rooms have become a focus. We reviewed beds, mattresses, pillows, bedding, drapes, noise machines, lighting, aromatherapy, and food choices (special menu items are more sleep friendly). We offer a library of sleep videos to educate our guests and also have trained Sleep Ambassadors who can set up a sleep tracker for guests on our sleep programmes. The results are then interpreted in a 30-minute consultation with a wellness expert who provides recommendations that could be helpful for better sleep. It’s pretty comprehensive and the guests love it.


Wellness Wellbeing 360˚ Sleep focus

Alternative Eastern therapies Dr Nerina Ramlakhan, a sleep and energy consultant for Meliã Hotels & Resorts, believes a wide variety of wellness philosophies can be used to promote good sleep


e are meant to spend a third of our lives sleeping, so clearly nature has decided it is important for our optimal functioning. We’re still learning about what happens when we sleep, and why we need to sleep, but there is a lot we can do to improve this aspect of our lives. I have studied sleep from a western perspective, but also eastern – Ayurveda and Traditional Chinese Medicine – so I have a very holistic view of the process. What I have learned, combined with my personal and professional experience of working with so many different types of people, leads me to believe that we sleep to heal, and on every level; physical, mental, emotional and spiritual. Good, pure sleep repairs and bolsters the immune system, builds and repairs muscles making us stronger and replenishes our energies from the exertions of the day. It enables us to love and live more fully and engage more in our relationships, to feel sharper, more creative and focused, and to wake up with inspiration, passion, joy and optimism. When we don’t get enough sleep, the opposite happens in that we get sick, lose enthusiasm, become exhausted, unfocused, demoralised, unhappy and depressed.

Post-treatment is vital If a spa is to tap into the growing demand for sleep solutions then it’s important they pay attention to what is happening in the market, by creating spaces that incorporate sights, sounds and smells that play to all senses and that allow people to escape the noise, demand, harsh lighting and lack of silence that is today’s world. There are many exciting developments out there to help with this, such as the use of binaural beats that promote deep relaxation quickly. There are also Yoga Nidra-based techniques as a way of sleep meditation. Drawing on the eastern philosophies of Yoga, Ayurveda, Traditional Chinese Medicine, homeopathy and plant medicine offer an alternative market for sleep therapies. I have recently partnered with Meliã Hotels & Resorts, developing a restorative sleep programme for their guests, consisting of in-hotel ‘Sleep Haven’ packages, formulated from my own in-depth knowledge of sleep and wellness. The packages also provide guests with a personalised tool kit of self-care for them to take home to ensure they are supported after they have checked out. Offering guests this aftercare, to ensure they continue with any recommended behaviour changes once they have left a spa or hotel, is crucial. You cannot leave it at the treatment room door


Dr Nerina Ramlakhan Sleep and energy expert n M  obile no-go: Cultivate a healthier relationship with technology and leave your phone out of the bedroom. n P  rioritise rest: You need to do this during the day. It is important to stop and consciously breathe every hour or so. n S  elf-care is welfare: Care for yourself enough to take at least part of the spa experience home with you. Dr Nerina Ramlakhan works with the Nightingale Hospital in London on its sleep, energy and physical health programmes that are designed to support mental wellbeing. A consultant for Meliã Hotels & Resorts, she uses her academic background in physiology, philosophy and psychology to assist with her teaching of sleep and stress management. www.drnerina.com www.melia.com


Ellisons Promotion

Partnering for success Behind every great spa is a great team of suppliers. We meet Ellisons commercial director Matthew Champney to discover how the brand’s Spa Partner team works to realise successful spa refits and new developments


our years ago, in response to demand from the burgeoning spa sector, Ellisons launched its Spa Partner team with the aim of delivering a bespoke 360-degree service for its clients. This shift in focus saw one of the UK’s leading hair and beauty product wholesalers expand into the management of large-scale spa refits and projects, as well as the supply of furniture from leading manufacturers. Since then, the Warwickshire-based company has contributed to the development of leading UK spas, such as Gaia Spa at Boringdon Hall in Devon, Warwickshire-based Mallory Court, Seaham Hall in Durham and The Warren Spa in Abersoch, Wales. Commercial director Matthew Champney attributes the team’s success to the collective knowledge and experience they now possess. Having played a significant role in the evolution of the UK’s spa industry, helping spa owners and staff deliver their desired vision, Champney discusses the company’s Spa Partner team, its successes and the services it endeavours to offer.


How has the Spa Partner team evolved? Although Ellisons has been established in the industry for over 80 years, no-one really knew the full extent of our offering. The formation of the Spa Partner team has allowed us to offer full project support and this evolution has since awarded us a number of successes. From operations and logistics to training and education, the team leverages our key resources to ensure we’re able to deliver exceptional results to the spa industry. Thanks to our trained therapists, a dedicated operational department and the Spa Partner team itself, Ellisons is able to provide a seamless experience for every client

“Unbeatable service, combined with innovation and variety, makes us the ‘go-to’ choice for spas hoping to bring their vision to life.” Matthew Champney Commercial director

and eliminate the usual stresses and reservations that refits and new projects can bring.

What factors should a spa consider before embarking on a refit or project? Obviously, there are many. We’re aware that clients may find the prospect of a refit quite stressful, so we offer as much support and information as possible, guiding them to make the right decisions to fulfil their vision. First and foremost, clients should consider their key objectives – the clearer the vision, the easier it is to articulate objectives and ultimately allow the project to run smoothly. We also encourage spas to consider their clientèle, and the individual’s journey through a spa, before making any key decisions. Return on investment is, of course, a key factor that needs to be carefully deliberated. Whatever the budget, we pride ourselves on being able to offer considered advice and solutions to enable businesses to maximise their return.


Ellisons Promotion

What does your Spa Partner service offer? Each spa’s needs are different, which is why we offer a bespoke service for every project. We provide account management, personal product sourcing, on-site brand demonstrations and regular project reviews and updates to ensure the refit is on track. Some projects need more support than others and we always outline all available options to ensure full insight.

What additional direction can you offer? It’s essential the client’s vision is established from the start, but we understand there may be reservations or adjustments, particularly on larger scale projects. Alongside dedicated account management, we can provide real-life examples of the work we’ve completed, which is a great way to showcase what we can achieve for our clients.

What makes Ellisons a great partner? Mostly, our absolute determination to deliver excellence. Our unbeatable service, combined with innovation and variety, makes us the ‘go-to’ choice for spas with a vision to realise. Above from far left: Ellisons has partnered with UK spa clients including: Gaia Spa at Boringdon Hall, Devon; Mallory Court Country House Hotel & Spa, Warwickshire; Seaham Hall, Co. Durham; and The Warren Spa, Gwynedd


Our partnerships with leading spa furniture manufacturers, such as Living Earth Crafts, Gharieni, REM and Alexander Rose allow us to offer the highest quality products. Our dedicated team has an unrivalled level of experience that is guaranteed to be hugely beneficial during any size of spa project. Also, our support doesn’t end once the project is complete. We endeavour to provide service plans to all of our clients to ensure there is a consistent level of support available for any future operational issues that may arise.

What is next for the Spa Partner team? We always enjoy seeing successful projects come to life – it is always exciting to see the final result and hear how the changes have positively impacted business for the client. We aim to build upon our growing reputation by focusing on individual spas and national accounts. As well as developing our export opportunities, we’d like to create greater employment opportunities for colleges by strengthening the relationships between spas and their local colleges As a business, we take our environmental responsibilities very seriously, so incorporating more plastic-free and biodegradable spa consumables is another priority for us. www.ellisons.co.uk

The Ellisons Spa Partner team Chelsea Foyle Spa and brand sales manager A talented therapist, Chelsea uses her industry expertise to provide great results for spas, liaising directly with spa managers, architects and designers to deliver quality refits. Louise Brough National accounts and spa operations manager Louise manages all operational aspects of spa projects and provides ongoing account management to ensure spas are informed of the latest industry trends. Louise Armstrong National training manager Coordinating and delivering training solutions for Ellisons brands and treatments, experienced therapist Louise educates spas to maximise their profitability.


Business The Big Question: GDPR


Are you ready for GDPR? We speak to leading industry experts to find out how businesses can ready themselves for compliance with the new GDPR that came into force on May 25


ntended to protect and unify the sharing of data within the European Union, the new General Data Protection Regulation (GDPR) came into force on May 25, 2018. While many of its main concepts and principles echo those of the current Data Protection Act, there are new elements and significant enhancements to data protection law that will have a fundamental effect on all spa businesses. The primary challenge for spas and suppliers will lie in the amount of information that is stored about clients and prospective clients in the multiple databases held within their operations. Keeping customer preferences centralised and fully updated will become absolutely critical under GDPR, while spas should examine all points of integration to ensure there is optimum security and consistency in how customer information and communication preferences are managed and shared. Consent will also become a broader topic for spas as, before GDPR, emails could be sent to guests or potential guests as long as they had submitted their contact information to request information, or book an appointment. However, spas will now need to gain a guest’s express consent for marketing purposes, as well as provide explicit reasons for why data is collected, and ensure clients know that they can change their preferences or have their information removed from a database at any time.

The GDPR will apply to all spa companies, as all businesses process personal data, but if you are complying properly with the current law then most of your approach to compliance will remain valid under the GDPR, so this is an ideal starting point. However, it is essential to remember your business needs to be able to show that it complies with GDPR, not just simply say that it does. The ICO, which is the regulator in the UK,

emphasises the need for both accountability and appropriate record keeping. As well as the ICO’s information commissioner Elizabeth Denham, we spoke to spa business software company CEOs Frank Pitsikalis, founder of ResortSuite and Roger Sholanki, founder of Book4Time; and Leonie Wileman, COO of Premier Software, to find out more about how spas can best ready themselves for GDPR compliance.

Building deeper relationships Frank Pitsikalis, founder and CEO, ResortSuite “GDPR will have a profound effect on how spas and hospitality operators will deal with customer information moving forward. “One major challenge in the hospitality industry is the amount of information stored Frank Pitsikalis about a guest in the many disparate systems and databases businesses have within their operations. “We are now seeing a trend away from using multiple systems with multiple guest databases, towards fully integrated platforms where


companies can maintain a single customer record/profile. “Under GDPR, EU residents can request all the data a business has about them, and ask to be forgotten and/or not to receive marketing communications. Therefore, keeping customer preferences centralised and up to date, including marketing opt-ins, will become critical. “Spas should look at all channels and points of integration to ensure there is security and consistency around how customer information and communication preferences are shared and managed. “There is an interesting paradox to concerns

surrounding GDPR as it actually creates a real opportunity for brands to develop a much deeper relationship with their customers. The fact that a customer opts-in means they are willing to give you their personal information and are interested in the products and services your business has to offer. “Personalisation will become even more important under GDPR and spas should honour opt-ins and opt-outs in more diligent and thoughtful ways. Marketing communications can be further tailored to the individual and cater to their specific interests and preferences.” www.resortsuite.com


Business The Big Question: GDPR

A complicated matter of consent Roger Sholanki, founder and CEO, Book4Time “One of the biggest shifts for spas – since they deal directly with consumers – is that their customers now have the right to control who has access to their information and, as a consumer, they can demand that their information be deleted permanently. “This is difficult for many spa businesses, especially if they have manual records or use multiple systems to store customer data. Roger Sholanki “As a first step, spas should make an inventory of all the companies they work with that may have access to customers’ data, even if that only amounts to emails. “The second step is to sign a Data Processing Agreement with your suppliers that clearly states who is the controller and processor of your customer data. It should also outline the responsibilities of each according to GDPR – this is a standard document that most vendors are providing to their clients. “Under GDPR the meaning of ‘consent’ has become a broader topic. Until now, companies were able to send emails to individuals as long as they had transacted with them and/or provided some form of implied consent. Under GDPR, spas need to obtain express consent for specific business purposes. “This brings a new set of challenges for the business and raises the importance of using a centralised CRM system to manage client data across all your locations.” www.book4time.com

The importance of security Leonie Wileman, chief operations officer, Premier Software “GDPR will create more transparency for what data is kept, how it is stored and what it is used for, but spas should consider appointing a data controller and data processor to help ensure clients’ data is collected and processed correctly. “The data controller collects client data and decides how to use it. Meanwhile, the data processor Leonie Wileman processes this information in the agreed format. “Spa clients used to be asked to opt-out from marketing by unticking a check box. Under GDPR, they must now positively opt-in to receive marketing and know they can change their preferences or have their information removed from the database at any time. “Spas must also be able to prove that a client has opted-in. Even if they have personal data from a client booking, to market other products and services the client must positively opt-in to communication by ticking check boxes on a consultation form. “Compliancy is not only about consent but is also about security and keeping client data safe. Spas may wish to purchase an SSL certificate for their website to ensure the data passed between their web server and browser remains private. “Staff should regularly review the information they hold to ensure that all details are up-to-date. As part of best practice, spas should also review their policy to ensure the purpose and reasons for processing have not changed.” www.premiersoftware.co.uk


GDPR is an ongoing journey Elizabeth Denham, information commissioner, ICO “There is still some concern from organisations about preparing for the GDPR. However, much of this is rooted in scaremongering because of misconceptions or in a bid to sell ‘off the shelf’ GDPR solutions. “I want to reassure the spa industry. Yes, there are some new rights for individuals and new responsibilities for organisations, but much of the Elizabeth Denham GDPR builds on the existing Data Protection Act 1998. “GDPR compliance will be an ongoing journey and preparation doesn’t end on May 25. You will be expected to continually identify and address emerging privacy and security risks. There will be no grace period – there have been two years to prepare and we will be regulating from this date – but we pride ourselves on being a fair and proportionate regulator and this will continue under the GDPR.”

12 tips for GDPR compliance 1. Awareness Ensure key people in your organisation are aware of the change to GDPR and appreciate the impact this is likely to have. 2. Information you hold Document what personal data you hold, where it came from and who you share it with. You may need to organise an information audit. 3. Communicating privacy information Review your current privacy notices and put a plan in place for making any necessary changes. 4. Individuals’ rights Check your procedures cover all the rights individuals have, how to delete personal data and how to provide data electronically. 5. Subject access requests Update your procedures and plan how to provide any additional information and handle requests within the new timescales. 6. Lawful basis for processing personal data Identify the lawful basis for your processing activity in the GDPR, document it and update your privacy notice to explain it. 7. Consent Review how you seek, record and manage consent; do you need

to make any changes or refresh existing consents? 8. Children Will you need systems in place to verify individuals’ ages and obtain parental or guardian consent for any data processing activity? 9. Data breaches Make sure you have the right procedures in place to detect, report and investigate a personal data breach. 10. Data Protection by Design and Data Protection Impact Assessments Familiarise yourself with the ICO’s code of practice on Privacy Impact Assessments and guidance from the Article 29 Working Party. 11. Data protection officers Designate someone to take responsibility for data protection compliance. Consider whether you are required to formally designate a Data Protection Officer. 12. International If your organisation operates in more than one EU member state (ie you carry out cross-border processing), you should determine your lead data protection supervisory authority.

For more information visit: www.ico.org.uk









Editor’s choice

Mixing masks to provide a multitude of benefits Doctor Babor’s Lifting Cellular Multi Masking Treatment is designed to remedy skin redness, expression lines and sagging contours Soothing, renewing and revitalising, the Doctor Babor Lifting Cellular Multi Masking Treatment is a multi-purpose treatment that uses different face masks to address the skin concerns of spa clients. An initial consultation considers skin redness on the cheeks, expression lines in the eye area, blemishes in the T-zone and sagging contours. The skin is then cleansed with Repair Cellular Ultimate Repair Cleanser and Refine Cellular Rebalancing Liquid before an intensively stimulating Babor Rich Vitalizing Mask is applied, followed by AHA10+10 Peeling Gel. This fruit acid peel gently removes dead skin cells without causing irritation. Ultrasound can be introduced at this stage to enhance the results and, depending on the individual’s needs, a serum to tackle firmness, redness, stressed skin or blemishes will be applied to the entire facial area. Lifting Cellular V-Shape Serum provides a more sculpted and redefined look to the neck, while Lifting Cellular Customized Silver Foil Face Mask creates a barrier over the skin to intensively hydrate the epidermis. A targeted facial massage is introduced while the mask is in place to stimulate lymph flow. Next, Lifting Cellular Dual Eye Solution Day is used to smooth lines and wrinkles around the eyes, and an appropriate face cream leaves skin feeling soft and supple with a youthful glow to the complexion and a smooth, fresh and plumped appearance. The total treatment time is 60 minutes or 80 minutes when ultrasound is included. www.babor.de



Menu New products & therapies

Go boho for summer Inspired by the bohemian look of summer festival fashion, CND has launched its Boho Spirit collection. Available in both Shellac 14-day nail colour and Vinylux weekly polish systems, the summer selection comprises four sun-loving hues, with a shade to suit every skin tone. The collection includes: Offbeat, a rich fuchsia pink; Uninhibited, an earthy red; the sandy blonde of Vagabond; and Gypsy, a vibrant sandy orange. Shellac delivers high-performance wear and crystal shine with no nail damage when used as directed, while Vinylux features a Care Complex containing keratin and jojoba oil, delivering seven-day wear, chip-resistance and fast-drying colour in a two-step application. www.sweetsquared.com

Treatment focus Caudalie’s Thé Des Vignes Body Massage Soothing and uplifting, a new body massage from Caudalie combines its new Thé Des Vignes Oil with a series of specific techniques to relax muscles and uplift the mind. The full body massage treats the head, stomach, décolleté and arms while clients lie in a face-up position. Stretches and hot towels are used during the rituals and legs are thoroughly massaged before the client is turned face down for the final stage, during which the back and arms are included. The final part of the therapy is enhanced by the use of Thé Des Vignes Oil, which combines subtle notes of honeyed ginger, neroli, orange blossom, white musk and jasmine, leaving the skin feeling soft, hydrated and subtly fragrant. www.caudalie.com

Luscious lips Formulated with a selection of natural botanical and active ingredients to repair, soothe and protect, Elemental Herbology’s Lip Nourish has a non-sticky finish and a silky-smooth texture, instantly hydrating and gently plumping lips all day long. Lip Nourish contains a blend of moisturising oils including: avocado oil with vitamins A, D and E to nourish and repair chapped, sore lips; baobab oil to relieve dryness; and inca inchi oil, rich in omega 3, to stimulate healing and maintain hydration for long-lasting softness. Ginger root extract and orange oil provide a unique taste, each with their own healing properties. www.elementalherbology.com



Menu New products & therapies

Skin treats from Elemis Elemis has launched Daily Defence Shield SPF 30, a protective skin shield to guard against everyday environmental stressors. Boosting the skin’s defences both indoors and outdoors, the new cream helps to shield against sunlight, pollution and computer screens, protecting the skin from environmental microparticles and harmful UV rays. Its super-light texture is formulated with coconut and jojoba oils, leaving the skin feeling nourished, soft and supple. The Elemis team has also introduced a new formula for its award-winning Pro-Collagen Cleansing Balm. Pro-Collagen Rose Cleansing Balm features extracts from different roses around the world including English rose and rosa Damascena. This super-cleansing treatment balm contains padina pavonica to hydrate and balance skin, along with English rose oleo to soothe and nourish. www.elemis.com

Shock treatment Natura Bissé has developed a refreshing body gel to tackle fatigued and sore leg muscles. Its new Essential Shock Intense Cryo-Gel is a cryogenic gel with strong cooling properties that provide the skin with multiple long-lasting benefits. With a potent combination of eucalyptus and menthol, it produces a pleasantly refreshing sensation that helps relax muscles and relieve tired legs. Perfect after exercise or when the body is tense or tired, The gel stimulates circulation, helping to tone and improve the appearance of cellulite. Its light, fast-absorbing texture does not dry skin and leaves no residue. Essential Shock Intense Cryo-Gel is also recommended for use during pregnancy, throughout slimming programmes or to ease the effects of long-haul travel. www.naturabisse.com

Oils for every body Formulated with vitamins and precious oils to help protect, regenerate, soften and moisturise the skin, Neom has launched a new line of body oils. Made from 100% natural fragrances, the body oils offer a range of wellbeing benefits for the body and mind, each one containing super-moisturising safflower oil, jojoba and a blend of natural extracts including rose and elderberry, making them light and ultra-nourishing. Energy Burst Body Oil includes baobab oil and vitamin C to energise body and soul. To calm and soothe stress, Real Luxury Body Oil contains antioxidant-rich vitamin E with inca inchi oil. To lift the mood and nourish the skin, Daily Superskin Body Oil is infused with vitamin A-E-F complex to help protect against skin damage. Finally, to help relax and prepare for rest, Perfect Night’s Sleep Body Oil includes English lavender and jasmine. www.neomorganics.com

Body reawakening: Decleor launches Aroma Blend Stress relief in an instant Aromatherapy Associates has launched the De-Stress Edit, allowing people to wind down at home, at work or on-the-go. As well as targeted advice from Aromatherapy Associates’ Wellbeing Experts, the travel-friendly kit provides hero products including: De-Stress Mind Bath & Shower Oil, with a calming blend of frankincense, petitgrain and wild camomile for clarity and focus; De-Stress Muscle Bath & Shower Oil, with rosemary, black pepper, ginger and lavender; and De-Stress Muscle Gel to soothe aching muscles. A De-Stress Mind Rollerball, with potent essential oils, including frankincense, offers on-the-go mindfulness, while Inner Strength Soothing Face Oil calms and minimises redness with wild camomile and arnica. www.aromatherapyassociates.com



Menu New products & therapies

Treatment focus [comfort zone] Body Active Massage A new reshaping and toning body treatment from [comfort zone] has been designed to improve the efficacy of sports workouts and fitness programmes. Body Active Massage stimulates the large muscle groups while working to improve blood and lymph circulation, increase draining and redefine body contours. The two-phase treatment begins with a Body Active Massage Mask, which is applied to the skin using invigorating Tui Na techniques to relax tense muscles and reactivate microcirculation and energy flow. To enhance the efficacy, special wooden massage rollers are then used with Body Strategist Massage Oil to promote a localised lipolytic action. The treatment is recommended for use after sport and is said to generally support physical activity as it helps to boost circulation and strengthen the muscles. A course of 6-10 treatments is recommended, taken at least one per week to enhance the results of slimming and toning programmes. The Body Active Massage is enhanced at home with a three-step retail range including: Body Active Booster, Body Active Shower Scrub and Body Active Cream. www.comfortzone.it

Treatment focus Fruity facial Addressing the seasonal needs of skin, Sothys summer facial, Le Soin Saisonnier Watermelon Lime, promises to remedy dryness resulting from the cold winter months and prepare for the season ahead. The fruity facial provides the skin-boosting benefits of watermelon extract, which is hydrating and bursting with antioxidants. Lime extract, another ingredient rich in antioxidants, further improves radiance. The 45-minute treatment features multi-masking and massage to infuse the skin with vitamins C, PP and B5, which are regenerating, revitalising and work to protect against damage from the sun. To enhance the treatment, Sothys has launched three new retail products, including: SPF 15 Tinted Face Care, 2 in 1 Mask and Exfoliant, and Illuminating Body Lotion. www.sothys.com

Pollution protection

Cinq Mondes has developed an anti-pollution mist to protect the skin from very fine particles of heavy metals, dust, polluting gases, sulphates, nitrates, smoke and pollens. Light and invisible, the vegetable-based Pluie de Fleurs mist protects skin while boosting radiance. Formulated with Bio-Protect complex, which protects against aggressive microparticles, it contains fruit pectins that trap heavy metal particles, as well as ginseng to inhibit the oxidation of lipids and stimulate the synthesis of anti-oxidant enzymes. Joining the Bali Skincare Ritual range, Pluie de Fleurs contains unique Balinese flowers, including freesia to refresh, white lily to protect and soothe, and hibiscus to stimulate cellular regeneration. www.cinqmondes.com



UV science

against signs of ageing

Menu New products & therapies

Wax on, wax off Ashmira Botanica is a new waxing collection of professional and retail products formulated with soothing botanical ingredients. Each product contains a base of three natural oils and butters: argan oil, hazel seed oil and capuaçu butter. Rich in phytosterols, polyphenols, vitamins and essential fatty acids, these ingredients have been chosen for their exceptional moisturising, antioxidant and anti-inflammatory properties to help repair, protect and nourish the skin after hair removal. The professional range includes nourishing and comforting skin preparation products for use in the spa. Its hero waxes include: Wild Violet Strip Wax and Mulberry Peelable Wax. For retail, the brand offers Multi-Active Ingrown Serum and Cleansing Wipes. www.ashmirabotanica.com

Treatment focus

Gua Sha Instant Lift Facial Drawing on the ancient facial technique of Gua Sha, Kerstin Florian has launched an exclusive anti-ageing treatment. The Gua Sha Instant Lift Facial combines advanced face massage with botanical skincare for a visibly firm, contoured, glowing complexion. Gua Sha increases microcirculation, promotes healthy Chi in the face, and works on the fascia, resulting in smooth, clear, vibrant skin. Smoothing wrinkles and restoring colour, oxygen and nutrients to the skin, the treatment also addresses acne-prone and congested skin by aiding in detoxification, stimulating lymphatic and removing impurities. The movements and the Yin/Yang energy of the jade tool reduce inflammation as it promotes cooling and draws heat out of the skin. www.kerstinflorian.com

Rapid results Grease is the word To celebrate the 40th anniversary of the iconic film Grease, OPI has curated a set of 12 colourful, limited-edition shades in classic Nail Lacquer, Infinite Shine and GelColor formulas. Capturing the movie’s energetic spirit, the collection of retro, summery hues are designed to suit all skin tones, with powdery pastel hues of yellow, lavender, pink and peach as well as bright pops of orange, turquoise and magenta. The colours include: Teal Me More, Teal Me More; the hot majenta of You’re The Shade That I Want; the icy blue Chills Are Multiplying; Summer Lovin’ Having a Blast, a zesty orange; and Hopelessly Devoted to OPI, a creamy peach. www.opiuk.com


Murad has launched a serum that promises to visibly reduce the appearance of dark spots, age spots and hyperpigmentation in just one week. Rapid Age Spot Correcting Serum features Dr Murad’s exclusive NHP-3 Technology, with niacinamide to enhance cell turnover, visibly reducing the appearance of dark spots; hexylresorcinol, to reduce skin damage and wrinkles; and plankton extract, a blend of green and brown microalgae. The formula also contains high-performance ingredients including vitamin C, oligopeptides and subtle light-reflecting pearls. This unique combination helps solve pigmentation problems, enhancing radiance and brightening skin tone. www.murad.co.uk




one of 12 new shades available in GelColor, Infinite Shine, and Nail Lacquer OPIUK.com • #OPIGREASE

Menu New products & therapies

Thalgo Koh Tao Stopover

Treatment focus

Thalgo’s new pop-up spa ritual, Koh Tao, offers spa guests a sensory journey to the beautiful Thai island. With tropical fragrances of pink peppercorn, orange blossom, lotus flower and orchid running throughout, the package includes the Divine Serenity Ritual, a deeply moisturising and replenishing facial, and Infinite Serenity Ritual massage. Each lasts 45 minutes. Spas can also add a 90-minute procedure that includes the face and body treatments as one signature ritual. The Koh Tao Stopover signature massage is inspired by traditional Thai massage to reduce physical tension and negative emotions. The launch also includes the addition of three retail products: Sublime Hydrating Cream, Radiant Exfoliator for the face and Majestic Oil for the body. www.thalgo.co.uk

Sugar-coated summer

Science meets the sun

Gerrard International has introduced the summery Sugar Town collection of Jessica Phēnom colours, including three new vivid additions to the Phēnom quick-drying, high-shine manicure system. Now with 57 shades, the high summer colours include: Laffy Taffy, a bubble-gum pink; Gum Drop, a glossy white; and Red Hots, a spicy hot red. Phēnom is a three-step process which starts by priming nails with two coats of a Jessica Prescriptive Base Coat to treat the client’s nail type. Then two coats of Phēnom Vivid Colour are applied and finished with two coats of Finale Shine for a gel-like quick finish. www.gerrardinternational.com

Mary Cohr has launched a new range designed to protect the skin from sun exposure as well as photo-ageing and blue-light damage. Products in the Science UV collection offer face and body care with UVA/UVB protection factors from SPF 20 to SPF 50. The line, which boasts cream and spray formulations, includes a Tinted Cream sun protection for the face and an Anti-Ageing Eye Contour Cream with SPF 50. Science UV has also introduced ‘New Youth’ before and after sun products designed to hydrate, soothe and repair the skin with an anti-ageing cream for the face and one for the body. www.guinotmarycohr.com

Skin defender Phytomer’s Algodéfense is a multi-protective wrinkle cream with a blend of protective shields to offer global protection for the skin. City Safe includes a trio of anti-pollution marine sugars that protect fibroblasts from pollution, alongside blue microalgae to neutralise free radicals and red algae to improve microcirculation. Criste oil, taken from a coastal plant, works to improve cell renewal and smooth wrinkles, and the cream also contains an SPF 20 to protect against UV damage. With a light, fluid texture, the cream is rapidly absorbed and boasts fresh citrus notes of lemon, mandarin orange and grapefruit. www.phytomer.com










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Menu New products & therapies

Face first Natural Spa Factory has embraced the superfood skincare trend with the launch of its Acerola Cherry Peel Off Mask. Acerola cherry is said to contain the highest vitamin C content of any fruit at 1677mg per 100g, making it an essential ingredient for healthy-looking skin. Bursting with acerola cherry pulp, this collagen-boosting peel-off mask is also packed with antioxidants, resulting in a firmed and youthful appearance. Acerola cherry is an astringent, making it great for treating blemishes and minimising pores. It is also a known source of vitamin A, a key ingredient for healthy ageing, so works to minimise the appearance of wrinkles. www.naturalspafactory.com

Treat and perfect Nimue Skin Technology has updated its Fader range with a brand-new product line-up. The collection comprises six treatment products, each boasting the award-winning patented molecule, Diglucosyl Gallic Acid. This is activated by the skin, converting into a powerful fighting active for hyperpigmentation. The Fader range also addresses uneven skin colour, dark spots, blemishes, redness, dullness and inflammation. The new day and night creams, treatment products and serums work to stop the melanogenesis process and prevent melanin transfer, brightening the skin while boosting radiance, preventing UV-induced DNA damage, blocking melanin synthesis and protecting against thermal ageing. www.sweetsquared.com

Five of the best

Hydrating face masks

ESPA Overnight Hydration Therapy Formulated to restore hydration levels with a blend of essential oils and plant and marine actives, this overnight mask leaves skin smooth, supple and glowing by morning. www.espaskincare.com

Voya Hydra Veil Designed specifically for use on dry skin, this soothing mask combines the therapeutic properties of fucus serratus and laminaria digitata seaweed with essential oils to help skin retain moisture. www.voya.ie

Biologique Recherche Masque Visolastine +

Carita Ideal Hydration Lagoon Bath

DeclĂŠor Life Radiance Flash Radiance Mask

Instantly boosting hydration and protecting the skin barrier, plant-based polysaccharides, hyaluronic acid and rhizobium complex within the formula work to restore the hydrolipidic film and epidermis. www.biologique-recherche.com

An instant moisturising radiance mask formulated with samphire extract to strengthen the skin’s barrier, and Polynesian lagoon water, which is rich in calcium and aids hydration. www.carita.co.uk

A clear gel mask with a sweet scent formulated with elemi essential oil to boost microcirculation and passionfruit, grape and pineapple fruit acids to increase radiance and vitality. www.decleor.co.uk

In every issue, European Spa showcases the best new product and treatment launches. Contact Mark Smith on +44 (0) 115 950 4748 or email mark.smith@spapublishing.com



Monte Carlo Bay, Monaco

Devenez duof pionnier Becomepartenaire a partner France’s et leader français Spa pioneering SpaduSkincare leader Jean-Louis Poiroux crée en 2001created un nouveau modèle Spa et sa brand of natural marque In 2001, Jean-Louis Poiroux a new Spa de model and de produits cosmétiques naturels desBeauty meilleursRituals Rituels of the World. de Beauté skincare products inspired byinspirés the best For 16 du Monde. Cinq Mondes offre depuis 16 ans à travers ses soins e t produits une régénération profondeofdu corpsand et de l’esprit jusqu’au niveaulevel c deep regeneration mind body, right to cellular of the ellulaire skin. de la peau. How does Cinq Mondes stand apart from other

What support do you give

Comment accompagnez-vous partners who want to equip their with a Spa? les partenaires quiestablishments souhaitent JLP: The first originality lies in the authenticity of Spa ? se doter d’un JLP : La première originalité our Rituals andest Treatments, being for instance the JLP: We provide them with a turnkey,

Jean-Louis Poiroux

brands? Qu’est-ce qui différencie Cinq Mondes des autres marques ?

What’s the story the creation Comment a été créébehind Cinq Mondes ?

l’authenticité des Rituelsin et Europe Soins en étant : Nous leur fournissons un projet pionneers to offer Kodibo, JLP a remarkable all-encompassing, profitable solution les premiersJapanese en Europe àfacial proposer le clé en main 360° et by rentable en leur not only our technical massage providing a natural lifting delivering Kobido, véritable lifting Japonais transférant notre in Savoireffect. Thenaturel second is our guiding principle for non seulement know-how the design of spaces, du visage. Laproduct deuxièmeformulation originalité estthat combines a very Faire en termes de conception des strict la ligne directrice pour la formulation espaces, formation natural charter excluding petrochemicals, withde recrutement (spa de receptionists, practitioners, une charte de produit qui associe initialeworld et continue (hôtesses d’accueil, regenerating effectiveness obtained from managers) but also our expertise in formulationpharmacopeias. naturelle très stricteCinq excluant praticiennes, Spa manager) mais aussimarketing and sales. Mondes provides potent Skin development, la pétrochimie, à l’efficacité régénérante toute notre expertise en matière de Dietetics to rebalance and stimulate skin cell des pharmacopées du monde. développement marketing et commercial. metabolism thanks to 10 super plant oils and 11 Cinq Mondes propose une véritable patented active botanical ingredients. Diététique de la peau pour rééquilibrer et stimuler le métabolisme cellulaire de la peau grâce à 10 super-huiles végétales et 14 extraits végétaux brevetés.

CINQ MONDES IN BRIEF of Cinq Mondes? JLP : Tout a commencé il y a plus de 16 • Over 15 own branded and franchised spas ans avec l’ouverture Paris du JLP: It all began àover 16 premier years ago with the • Over 1000 Spa partnerships in more than 35 countries, Spa en France ouvert of surthe les médecines opening in Paris first Spa in France to CINQ MONDES EN BREF including 200 Hotel Spas around the world traditionnelles (Ayurveda,medicines Médecine (Ayurveda, embrace traditional • 5 signature treatments Traditionnelle Chinoise…), proposant • Plus de 15 Spas en propre et en franchise Traditional Chinese Medicine…), offering des soins conçus en partenariat avec •A short, comprehensive range of de 7035 retail and professional products treatments designed in partnership with • Plus de 1000 Spas partenaires dans plus pays, des scientifiques scientific internationaux experts, international experts and all based on dont 200 Spas d’hôtels dans le monde et reposant tous sur notre technique our exclusive manual technique of effective, Jean-Louis Poiroux, Chairman and founder, jlp@cinqmondes.com • 5 soinsContact signature manuelle exclusive : la Dermapuncture, needle-free acupuncture called Dermapuncture. • Une gamme courte et complète de 70 références produits véritable acupuncture sansexpertise aiguille. through We then offered our WWW.CINQMONDES.COM Nous avons ensuite proposé notre partnerships with hotels and urban spas. Contact Jean-Louis Poiroux, Président fondateur, jlp@cinqmondes.com expertise à des partenaires hôteliers et urbains sous forme de partenariat.

Spa Villa StĂŠphanie at Brenners Park-Hotel & Spa, Germany



Spa Villa Stéphanie at Brenners Park-Hotel & Spa, Germany

The house of wellbeing One of Europe’s most exclusive wellness destinations, Villa Stéphanie combines medical-led detox and weight-loss programmes in a discreet setting on the edge of Germany’s Black Forest R EP OR T BY M A R K S M I T H


uilt as a royal residence to honour Stéphanie de Beauharnais, the Grand Duchess of Baden and the adopted daughter of Napoleon I, Villa Stéphanie has a long association with wellness. Opening in 1890 in the historic spa town of Baden-Baden, royal guests would visit to take the waters during the summer months. However, throughout more recent decades it has served as a hotel offering medical rehabilitation and preventative medicine within a luxury environment. Situated in the landscaped gardens of Brenners Park-Hotel & Spa, the flagship property of the Oetker Collection, Villa Stéphanie maintains a symbiotic relationship with the main hotel. Connected via an underground corridor, the properties share the grounds, spa, fitness centre and main pool facilities. However, to meet the increasing demands of the luxury wellness traveller, the two operations have recently started differentiating their offering for guests.

Clockwise from far top left: The historic Villa Stèphanie; sublime relaxation awaits guests during their stay; taking exercise in the grounds of Brenners Park-Hotel & Spa; a refreshing infinity plunge pool

“The main purpose of the stay here is different from someone staying at Brenners Park. Villa Stéphanie has its own identity and our approach and journey are quite distinct.” Fabian Nusser Manager, Villa Stéphanie


In 2010, Villa Stéphanie closed for a total overhaul – a €20 million [£17.6 million] redevelopment of the building that included alterations to the room designs and overall hotel layout, as well as the refurbishment of the spa to create a holistic destination focused on beauty, detox, nutrition, emotional balance and medical care. “It was a huge undertaking,” recalls Villa Stéphanie’s manager Fabian Nusser. “It took almost three-and-a-half years to refurbish the property. The building itself is historically protected so it was not easy to get the right combination. We removed the ceiling and walls and lowered the floor to get the right height in the rooms to create an airy feel.” He adds: “We also installed a metal skeleton inside the building to assist with digital detox,” referring to a method of blocking electricity and up to 95% of WiFi signals entering each of the Villa’s individual rooms. A service offered according to each guest’s wishes, this ensures they can disconnect from technology while reconnecting with themselves during their stay.

A new dawn Opening in early 2015, the five-storey property unveiled 12 new deluxe double rooms and three large suites, which each feature a private steam room, sauna and a treatment area. With its own dedicated entrance and reception area, Villa Stéphanie also comprises a 500sqm sauna space with thermal and wet areas, including a plunge pool, a hammam, relaxation rooms and a private sauna area. On the upper floors there is a light-filled hair and makeup studio, a private gym and multiple treatment rooms, which are spacious and modern with showers and


Spa Villa Stéphanie at Brenners Park-Hotel & Spa, Germany

changing areas. A relaxed lounge and library with a cosy fire, known as The Salon, serves as a common dining area for guests on detox and weight-loss programmes and also opens out onto a charming terrace that overlooks the park. The entire mansion has been devoted solely to the spa experience ever since its redevelopment, however, in early 2018 Villa Stéphanie was further repositioned as distinct from Brenners Park-Hotel & Spa in all of its marketing communications and through the recent launch of a stand-alone website. A new strapline, ‘The House of Wellbeing’, has been adopted to describe the spa offering within, which as well as detox and weight-loss programmes offers sublime relaxation and luxury healthcare in the most hospitable and discreet surroundings. “One of our key lessons of the last few years has been that the main purpose of the stay here is different from someone staying at Brenners Park, hence why this repositioning is so important,” explains Nusser. “Villa Stéphanie has its own

“The QPNT programme offers detoxification, weight loss and sustainable dietary change. The target is to develop the highest level of nutritional competence and awareness for a healthy diet.” Dr. Lars-Peter Kuhr Founder, Qualified Personal Nutrition Training


Above from left: A view of the gardens and private terrace from a couples’ treatment room; a guest receives postural attention during a fitness class; Villa Stéphanie offers a 500sqm sauna space alongside thermal and wet areas that also encompass a plunge pool and a hammam

identity and our approach and journey are quite distinct.” Certainly this seems to be an attractive proposition for international guests who make up around 80% of the client base, with the rest coming from German-speaking countries.

Luxury healthcare hospitality Medical expertise is the cornerstone of Villa Stéphanie’s programmes, which draw on the latest knowledge combined with an integrated holistic approach to the individual. Programmes include a 10-day slimming programme and seven-day detox plans that combine medical examination, blood analysis, coaching, personalised nutrition, daily spa treatments, movement, personal training and exercise. An in-house team of medical specialists, led by resident practitioner Dr. Harry F. König, works closely with some of Germany’s most renowned clinics to ensure a comprehensive approach to preventative and aftercare treatments. “Preventative medicine in Germany is very famous; it is very much a part of our culture, but it’s now more and more recognised in Europe,” says König. Dr. König’s team is based in a building that adjoins Villa Stéphanie, called Haus Julius. This 1,700sqm mansion offers in-house medical advice from practising experts in


Spa Villa Stéphanie at Brenners Park-Hotel & Spa, Germany Following The King’s Way

the fields of general medicine, dentistry, medical aesthetics, gynaecology, physiotherapy and health analysis. Aiming to set a new standard in medical wellness provision, the team describes its offering as ‘luxury healthcare hospitality’. “This means having a medical team along with a five-star experience,” says Nusser. “You know you are in a luxury environment. Our doctors understand what our guests are seeking in terms of hospitality, and they are seeking to provide the same level of service on the medical side.” On arrival, every guest receives a comprehensive health analysis and medical consultation, which is the starting point for their subsequent wellness journey. “My aim is to keep people healthy or to get them back to the best possible place they can be,” says König. “We offer very broad monitoring and we can do everything in one-to-two days. This is our baseline.” This level of care and attention continues throughout the programme, which is followed up after departure to ensure guests maintain their goals.

Food, glorious food Food is a central component of the daily regime for each weight-loss and detox programme, and is strictly monitored by the medical, nutrition and hospitality staff. Currently all meals are prepared in the Vitalizing Kitchen, in accordance with the personalised meal plan for each guest, noting conditions such as lactose intolerance as well as preferences for vegetarian, gluten-free or low-carb food.


The King’s Way is an newly launched, intense detox and weight-loss programme created by Villa Stéphanie’s resident specialist, Dr. Harry F. König. Using an integrated combination of nutritional, physical and medical detoxification, the programme combines modern university medicine with naturopathy and Dr König’s 25 years of experience. “We analysed what people want, and that is weight loss and detox with maximum results – and Dr. Harry F. König they want to be taken care of,” says Dr. König. “People want to be guided through a constructive programme with all the knowledge of what to do and how to do it.” The King’s Way offers an individually-tailored diet, a personalised training programme, daily medical supervision and bespoke spa treatments to deliver dramatic weight-loss results. The 10-night programme includes: comprehensive medical analysis and clinical examination with wide ranging laboratory analysis including blood counts, organ function and metabolism tests, and hormone screening. Medical dietary consultants and a nutritional coach determine the guest’s food requirements. Guests are also offered a series of medi-wellness therapies including: hydro-colon therapy, vitamin infusions, ozone therapy and liver cleansing treatments. To aid detoxification the regime includes: foot baths, body wraps, alkaline baths, lymphatic drainage and cupping and, in accordance with Dr. König’s philosophy, daily personal training and movement is strictly adhered to.

Dishes are currently delivered from the main hotel at Brenners, however, in late 2018, a new kitchen will open in the main house at Villa Stéphanie. This is designed to reduce the operational challenges of delivering food to guests on each regime. The food philosophy at the Villa is based on the Qualified Personal Nutrition Training (QPNT) method of bio-rhythmic eating – a concept developed by Dr. Lars-Peter Kuhr in 2005. “The programme offers detoxification, weight loss and sustainable dietary change,” explains Dr. Kuhr. “The target is to develop the highest level of nutritional competence and awareness for a healthy diet.” After body analysis and an evaluation of the client’s current diet, the QPNT programme starts with an intense detox period, followed by dietary change. Clients are trained to eat according to their daily biorhythm, avoiding convenience products, soft drinks and fast food, while


Spa Villa Stéphanie at Brenners Park-Hotel & Spa, Germany Right from top: A lounge and library known as The Salon opens out onto a charming terrace that overlooks the park; guests enjoy the soft ambience of a relaxation room between treatments; Villa Stéphanie’s private gym allows guests to work out in an exclusive setting

learning how to eat healthily. The benefits are wide-ranging, claims Kuhr. “The metabolism is stimulated in a positive way and the intestinal tract is balanced; it reduces blood levels of glucose, cholesterol and uric acid; guests lose weight and have more power and energy for brain and body. They leave with a different perception of taste,” he states. Carbohydrates are allowed at breakfast but are reduced at lunch time and removed in the evening when protein and vegetables provide the mainstay of the meal. This is to ensure insulin levels remain low, allowing the body to process fat effectively. The programme also features special detoxifying treatments for face and body in combination with physical activity and workouts. Healthy, tasty cuisine is served at each meal that is satisfying and often features a three-course option, including a light dessert. “The programmes offer life-changing experiences and nutrition is a big part of that. We want to show guests a sustainable way of eating long term,” enthuses Nusser. “It doesn’t have to be restricted or leave you with the feeling that you are suffering or giving something up.”

Move your body Along with good nutrition, exercise is a key tenet of the wellness programmes at Villa Stéphanie, and a central feature of the daily routine for guests. “I am a strong believer in exercising,” says Dr. König. “It’s nutrition and exercise first, then comes the doctor. So the programmes, including The King’s Way, are very strongly based on continuous movement throughout the day.” The spa’s fitness centre, overseen by personal trainer and nutrition coach Kevin Heuckeroth, is equipped with the latest generation of Technogym machines, from treadmills and elliptical equipment to an Olympic half-rack with a free-weight area. There is also a private gym available for the exclusive use of guests. The spa’s main pool area, shared with Brenners Park, is scheduled for a complete refurbishment in 2019. “Individuality is key, when it comes to supporting the various programmes. My focus is on elements of functional training, such as f.ex. TRX training,” says Heuckeroth. “I like to set ambitious personal goals and encourage lifestyle changes.” As well as walking and running in nature, classes including aqua fitness, yoga, functional

“Individuality is key, when it comes to supporting the various programmes... I like to set ambitious personal goals and encourage lifestyle changes.” Kevin Heuckeroth Personal trainer and nutrition coach




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Spa Villa Stéphanie at Brenners Park-Hotel & Spa, Germany

Clockwise from top left: Nutrition and exercise are the primary tenets of the approach to wellness at Villa Stéphanie; the spa’s stylish retail area; Aqua Organic facials and body therapies are offered as part of the QPNT nutrition concept; a welcoming double treatment room

training, core-workout and Fascia training, guests are encouraged to get outside and walk and run in the natural environment. “With views of the Black Forest, Villa Stéphanie’s lush surroundings are perfect for outdoor activities,” he adds.

Spa support The spa team works closely with the nutrition, fitness, medical and catering teams to provide a 360° approach to guest care. This team is overseen by general manager Fabian Nusser, who explains the spa philosophy. “Villa Stéphanie is a true House of Wellbeing,” he says. “It’s a nice concept as it fulfils all of our beauty, detox, fitness and medical requirements.” For example, if someone has contraindications for massage, they will be referred to the physiotherapist in the medical centre. Dr König can also prescribe treatments such as aromatherapy to calm a stressed guest, or perhaps a facial and head massage or foot reflexology to balance a client.


From invigorating slimming treatments to soothing massages and pampering facials, the menu is diverse and each programme can be finely tuned to meet the needs of guests throughout their stay. The spa has introduced Aqua Organic, a product range developed by Dr. Lars-Peter Kuhr, which works to support his QPNT nutrition concept. Guests will be recommended specific Aqua Organic body therapies and facials in order to enhance the detoxification process. Villa Stéphanie is a unique property that offers medical wellness in a luxurious setting that could be a future hotbed of preventative wellbeing. “Time is the most valuable thing we have and to combine a perfect spa retreat with our medical support is what makes us different,” concludes Fabian Nusser. “Over time this is what spa businesses in general will be moving towards, more preventative medicine. And we will be at the forefront.” VILLA STÉPHANIE AT BRENNERS PARK-HOTEL & SPA +49 7221 900 602 | www.villastephanie.com Owner: Oetker Collection Spa size: 5,000sqm Spa team: 25 Treatment rooms: 15 Product partners: SkinCeuticals, Sisley, Bamford, Horst Kirchberger, Treat, Aqua Organic Thermal suite: KLAFS Wet spa design and supply: MM Design Other suppliers: Gharieni, Technogym, TAC – The Assistant Company, IONTO Comed, Sampedro, Waterrower, Power Plate, Ultratone


Menu Sali Flores, Natura Bissé

Beauty grows stronger Natura Bissé has expanded its spa portfolio and treatment innovations in the UK and Ireland in recent years. We meet UK managing director Sali Flores to find out more about the brand’s ambitions I NT ERV I E W BY I A N PA R KES


here has been a considerable buzz surrounding the growing portfolio of luxury Spanish skincare brand Natura Bissé, particularly since the recent launch of its Inhibit Face-Lift. The company, which has a global presence in more than 2,000 spas, 75% of which are located in Europe, first introduced itself to the UK and Ireland over 15 years ago via retail positioning in Harrods and Space NK stores. However, in the last four years, it has expanded from a presence in just a handful of hotels to be found in 26 hotel and day spas across the UK, including iconic properties such as Pennyhill Park, Surrey, and The Grove in Hertfordshire. A further two locations in Ireland include the Barcelona-based brand’s most recent placements in luxury spas at Ashford Castle, Co. Mayo and The K Club, Co. Kildare. With the Natura Bissé empire set to further expand in future with the opening of its first flagship retail store in central London, we ask managing director Sali Flores, who has overseen the company’s growth in the UK and Ireland, to outline her vision.

How important are the UK and Irish spa markets to Natura Bissé? We have always believed they are crucial due to their association with luxury and quality. We felt that to expand our business we had to build the brand in this region. London is also one of the key global capitals of beauty, skincare and luxury, and we decided if we were to play a role in the luxury skincare market then we needed to have a stronghold in the UK and Ireland. We are now in 28 properties and the plan is to continue with this. We are developing more of a presence, including the creation of our first flagship store in London.

What makes Natura Bissé stand apart from its competitors? We are about passion, which stems from the owning family and what they have put into the business. We also spend a considerable amount of time on detailed research and development,


not only in retail, but also in spas; so I see us as very much a young company – almost like a start-up. This means everyone is having to work hard to build the brand and develop the business as we want to. Overall, we now have a mixture of amazing commercial experience in the world of spa, with young, energetic and brilliant online and marketing talent supported by an incredible UK-based team.

Tell us more about your pending first flagship store in Europe.

“Our upcoming flagship London store is something we are incredibly excited about. If it works well, we may replicate it in different parts of the world” Sali Flores UK managing director, Natura Bissé

ensuring we understand the needs of our customers. We truly feel each person’s skin has its own needs, so we combine our experience in spas, our direct touch with consumers, and our incredible innovation and creativity, to develop a differentiated product range that delivers amazing results. It’s what we call the ‘wow factor’ of Natura Bissé. We are about quality, not quantity. We don’t sell numerous different kinds of products every year. Our target is to develop slowly, and to be mindful of the needs of our customers. Finally, I am proud to say that with time and investment we now have a very strong UK team in place.

What are your team’s particular strengths? Although Natura Bissé has been in the UK for around 15 years, in 2014 we decided to put our own team in the UK to increase our presence,

It’s a very important part of our future. We decided that in order to develop our business we needed a strong presence in London, which everyone looks to when it comes to luxury and premium brands – not only for skincare but for a range of different brands. The store is something we are incredibly excited about, and if it works well we may replicate it in different parts of the world.

What role will your new headquarters in Barcelona play in this continued expansion? Work is due to be completed by January 2019 and I’ve been to see the development; it is four times bigger than our current headquarters and it looks amazing. We will have even greater capacity to manufacture and deliver all our products in-house. We already do this and that is great as it means we are in control of the entire process, from taking delivery of the ingredients, through the manufacturing process in purpose-built laboratories, right up to the distribution of those products to our customers. The whole system will soon be even more streamlined and efficient, and that can only help with our growth. www.naturabisse.com Opposite from top: The Diamond Collection stands at the top of Natura Bissé’s product range; the brand’s extensive research and development aims to deliver superlative quality for its clients; The Grove, in Hertfordshire, UK is among Natura Bissé’s partner spas; control and quality are key to the brand’s exceptional production process


Menu Sali Flores, Natura Bissé

Forbes’ recognition of superior quality

At the end of 2017, Natura Bissé became the first skincare brand to be officially and exclusively recognised by Forbes Travel Guide, the only independent, global rating system for luxury hotels, restaurants and spas. Forbes CEO Gerard J. Inzerillo deemed Natura Bissé “not only has a superior product, but its determination to provide the customer with an experience and luxury service is absolute”. The Spanish skincare experts have long taken pride in delivering a range of superior quality products and treatments; at the top of its range is the Diamond Collection, which incorporates a combination of exclusive ingredients, including Artemia Salina. However, Sali Flores claims that what puts the brand at the forefront of beauty innovation is “not only the product, but the experience we offer to our partners”. Supporting this claim is Natura Bissé’s Mindful Touch spa experience, which provides a revolutionary beauty ritual that includes the use of virtual reality. Meanwhile, the brand’s Bubble Pure Air offers an exclusive treatment environment in which clients breathe in air that is 99.995% pure.





Photos: Hanno Mackowitz

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Elixir Spa Retreat in Cape Sounio, Greece is a perfect example of how spas can make outdoor spaces work for them

Connecting with nature The designers of five stunning exterior spa environments describe how their creations enabled guests to connect with their natural surroundings



pa designers and outdoor specialists are creating ever more innovative ways to naturally extend spa journeys and further enhance guest relaxation and wellbeing. From northern England to southern Greece, designers are either drawing inspiration from or augmenting the best of what nature has already provided to produce ingenious external spaces. The creation of an al fresco environment to complement their superlative indoor areas can deftly elevate a spa’s offering, often conjuring a near-seamless transition between the two environments. The addition of a light-filled sensory garden or an uplifting open-air space on a rooftop or a terrace, or perhaps in a courtyard setting, can allow for the provision of outdoor pools, sensorial heat experiences or superior relaxation areas that will naturally enhance your guests’ enjoyment of sunsets,


skies and their scenic surroundings. We have selected five properties that each display a unique exterior design aesthetic, and asked their designers how they came up with the concepts to connect their indoor and outdoor wellbeing elements. Among them are the Mediterranean-inspired grounds at Northern Ireland’s luxurious Galgorm Resort and Spa; horticulturist Matthew Wilson’s stylish and minimalist enhancement of the spa rooftop garden at Rudding Park; and the year-round ‘spa pavilion’ at Rockliffe Hall, both in northern England. Elsewhere, we highlight the spa exteriors overlooking the stunning bay of Sounio in Greece, created by Scape Design Associates, and witness the smooth transformation between internal and external designed by Alberto Apostoli at Portopiccolo Spa in Italy’s Gulf of Trieste.


Style Outdoor spaces

Grecian greatness Elixir Spa Retreat, Cape Sounio, Greece Designed by Philip Jaffa, founder and director, Scape Design Associates


he landscape design of this beautiful spa retreat takes its inspiration from the Aleppo pine-covered hills of Sounio National Park, which borders the hotel grounds. We were also influenced by the Temple of Poseidon, which stands on top of a 60m cliff at the stunning bay of Sounio, and is one of the world’s most celebrated archaeological sites. The spa’s landscape both complements and enhances the natural beauty of the site, while preserving its historic fabric. Guests benefit from amazing sea views as far as Poseidon’s Temple, and the local marble we used dates back to the construction of the Temple. We sought to create a contemporary extension of the indigenous Attic landscape and native plant species were used throughout the spaces, which are set in 5,000sqm of landscaped gardens and natural forest. Most species were selected either for their sculptural form or colourful display, as well as being drought-tolerant because the southerly headland is exposed to extremes of temperature. The landscaped gardens are a true sanctuary for the senses where imposing sculptural Athanatoi [immortal] plants can perhaps explain the unique feeling of relaxation and rejuvenation that permeates the entire surroundings. A wide range of spa and wellbeing activities, including yoga and stretching classes, as well as massage can be enjoyed outdoors and guests can also relax in the Mortal Spa garden with a herbal tea harvested from the adjacent organic garden.


Clockwise from top left: Letting the outside into a shaded treatment room; the Temple of Poseidon stands across the bay of Sounio; poolside yoga amid stylish relaxation pods

The spa offers a range of natural therapies based on Greek herbs and flowers found in more sheltered areas of the gardens, and at its heart is the seawater-filled Elixir ‘mirror’ pool, which captures reflections of the spa and its dramatic landscape, broken only by leisurely swimming guests. The site offered us the fascinating chance to incorporate its rich history into the design. We achieved this by allowing guests to wander through, and view, exposed ancient ruined buildings. Sensitively located pathways with information boards offer an insight into the area’s ancient mining history. The spa is designed to offer outstanding views of the temple and Homer’s ‘Sacred Cape’, linking back to historic heritage of the site itself. According to legend, Cape Sounio is the spot where Aegeus, King of Athens, leapt to his death off the cliff, giving his name to the Aegean Sea. Where else in the world can you enjoy an open-air spa in the shadow of an ancient temple and such rich history?” www.scapeda.co.uk | www.capesounio.com


Style Outdoor spaces Clockwise from right: The rooftop spa garden at Rudding Park; the outdoor hydrotherapy infinity pool; a sun deck in the rooftop garden allows for al fresco relaxation; a shower provides refreshment in the Yorkshire sunshine

Historical horticulture Rudding Park, Harrogate, UK Designed by Matthew Wilson, founder, Matthew Wilson Gardens


he spa building at Rudding Park is a fabulous piece of architecture and frames a variety of views into the landscape. That’s a gift for any designer, and enabled the development of a number of garden spaces with their own distinct feel, from the spectacular spa rooftop garden to the cosseting woodland glade that is overlooked by the hydrotherapy infinity pool. Making the building feel integral to the landscape, old and new, was a driver for the whole design, and we also considered the other external spa facilities, including the garden cabin sauna and large, south-facing sun deck. Rudding Park’s owners, Simon and Judi Mackaness, were very keen that the planting should be stylishly minimalist and relaxed. On the rooftop garden, there’s a framework of beautiful multi-stem Juneberry (Amelanchier) trees, and a grove of white-stemmed silver birch around which the planting hangs.


The landscape in and around the spa building isn’t just something that’s been added on to look at – it’s part of the aesthetic of the spa and the way in which it’s used by guests. That makes it really exciting for me as a designer because it means that people are really engaged in the various garden spaces. I love the fact that when you’re on the roof you have no sense you’re seven metres off the ground, as it feels seamless with its surroundings. Roof gardens are by nature exposed to the elements, and weight constraints can result in shallow soil depths. These challenges were tackled through careful plant selection and by the design of the building’s roof, which is incredibly strong and enabled more soil than normal to be used. We also raised some of the beds to give us greater depth, and where it wasn’t possible to have much soil we used hand-made Atelier Vierkant pots planted with compact magnolias. The reaction from spa guests has been amazing. I love the fact that they feel completely relaxed and at home on the roof. I’m also really proud of the arrival landscape on the north side of the spa, which sets off the building really well. And on the southern side is an expansive bed of grasses that looks superb in full sun when a breeze moves through it. www.matthewwilsongardens.com | www.ruddingpark.co.uk


Style Outdoor spaces

Pavilion of pleasure Rockliffe Hall Spa, Darlington, UK Designed by Sparcstudio, directed by Beverley Bayes


he spa at Rockliffe Hall was surrounded by beautiful grounds and countryside but it didn’t have a garden area that could be enjoyed by guests. We were appointed to develop a new spa garden, but the concept evolved to take the form of a ‘spa pavilion’ that could provide more of a year-round exclusive boutique offering. It had to be weatherproof and provide relaxation and spa experiences that could be enjoyed no matter the weather. We wanted to create a glamorous contemporary social space, with lots of relaxation areas including curved day beds around the entire perimeter, heated beds to dry off on and a panoramic sauna overlooking the deck and external hydropool. Good lighting was key to providing both a daytime and night-time ambience.

Compact and self-contained The challenge was to keep the plan as compact as possible, and as it was a completely new building, planning permission had to be sought. The pavilion is housed adjacent to the existing spa, where guests are greeted by a spa butler offering refreshments and mini treatments. We also wanted to make it ‘self-contained’, so we incorporated a small service kitchen for spa butlers to operate from. From top: The bucolic view from inside Rockliffe Hall’s Spa Pavilion; the stylishly designed external hydropool; as night falls the foldback screens can be returned for greater comfort


The design concept was based on a curved standalone building with foldback glass screens that open fully, providing a link to the spa relaxation deck, an infinity edge hydropool and views of the grounds and countryside beyond. As the spa pavilion and garden are self-contained, they can also be used in exclusivity by up to 20 people. We were particularly proud of the bespoke screen that wraps around the circular central relaxation zone. This incorporates suspended hurricane lamps to give a candlelit glow to twilight spa garden experiences. www.sparcstudio.co.uk | www.rockliffehall.com


Style Outdoor spaces

Mediterranean synchronicity Portopiccolo Spa, Gulf of Trieste, Italy Designed by Alberto Apostoli, founder, Studio Alberto Apostoli


he design philosophy of Portopiccolo Spa focused on integrating the external environment and the interior space. Covering 3,600sqm over three levels, the spa offers a comprehensive wellbeing experience. The exterior includes an ‘in-out’ swimming pool and relaxation loungers, and we will be adding a sauna, showers and an Ashiyu (Japanese footbath) soon. Inside is a selection of heat experiences supplied by Cemi, as well as a gym, a panoramic spa suite and 10 treatment rooms. The external design had to respect the philosophy of the village in which the spa is


located, and follow the ‘genius loci’ of the sea-facing cliffs. We alternated natural stone with the transparency of glass to lighten the internal structure and open up breathtaking views. I would define the style of the spa’s outdoor space as ‘modern Mediterranean’ – the white palette of the swimming pool and the exterior floors, and the type of stones used in the structure’s facade, are typical of this region.

Improving on an imprint One of the project’s main challenges was the swimming pool, as it had been partially built some years before the construction of the spa, on the imprint of another project. Our pool designers had to undertake a great amount of engineering work to adapt the construction drawings of the pool to the preexisting conditions and respect the very strict sustainability levels the project’s owner required. The heated pool is the single most important

element of the outdoor area and was designed to offer excellent performance and to limit the consumption of electricity. However, the real USP of Portopiccolo Spa’s external area is the view. The spa, in fact, opens onto the Gulf of Trieste, which offers magnificent sights, especially at sunset. We were able to deliver the perfect inter-connection between interior and exterior, with the reception area conceived as a single, continuous element that links the two spaces. I’m also proud of the particular attention that we gave to the lighting project, which was designed to optimise the reflections of the seawater and the verdant colours of the surrounding hillside behind the spa. www.albertoapostoli.com | www.portopiccolosistiana.it Clockwise from below left: Views of the Mediterranean Sea from the indoor pool; the exterior design is respectful of the surrounding village environment; an in-out swimming pool at the foot of the sea-facing cliffs; a glazed roof allows the night-time atmosphere to flood the spa


Style Outdoor spaces

Hybridised beauty Galgorm Resort & Spa, Ballymena, Northern Ireland Designed by Ian and Jo McGarry, directors, Caragh Nurseries


ur brief for Galgorm’s first Spa Garden was to create something ‘Mediterranean with an Irish twist’. We designed a powerful but restful garden that inspires relaxation and wellness. As most of the spa is located outdoors, we had to create a feeling of warmth, with texture and planting hybridising two cultures and styles while maintaining the beauty of the surroundings. The River Maine is a feature of both the spa and the gardens as it is a constant wherever you are, and the sound and beauty of the river makes a stunning backdrop, but we needed to create privacy around some of the riverside tubs without spoiling the vista from other areas. Each of the elements of the spa’s Thermal Village had to have similar design considerations, as privacy and seclusion is a must. So, we planted olive, mulberry, oak and fig trees, and added citrus trees to the Orangery as well as individual planting around the tubs. Feature trees, rather than mass planting, meant that the views of the river were maintained but each aspect and area of the spa was softened to fill all the senses. The trees were handpicked – for example, the olive in the middle of the Spa Garden is 400 years old and we took over a week searching to find the right one. The second garden was the Serenity Garden and our influences stemmed from the original walled garden at Galgorm. While there were still hot tubs in this garden, we wanted to create a deeply relaxing atmosphere – a space


Clockwise from top left: The Thermal Village gardens at Galgorm Resort & Spa; individual gardens have been created within the original walled garden, creating a sense of tranquility; sounds and sights of the River Maine pervade the atmosphere; selective planting provides privacy in the riverside hot tubs

where guests could take time out. By creating individual gardens within the main walled garden we built pockets of interest and places to sit where you can watch the world go by without feeling that you are in a busy resort. Again, water was an important aspect and a very dramatic water feature was commissioned and built locally for the garden in Co. Armagh. We wanted to maintain the theme of Mediterranean warmth with a Northern Irish twist, so we created an orchard of apple trees, synonymous with this area of Ireland but planted in a similar style to the vineyards of Mediterranean countries. A walk around the garden finds plenty of places to stop and take in the beautiful surroundings. www.caraghnurseries.ie | www.galgorm.com


Style Outdoor spaces

Outdoor inspiration A handpicked selection of innovative design ideas to enhance your spa’s exterior wellbeing space

Fibonacci Tree House and Yoga Studio Blue Forest Luxury Tree Houses Two standout designs from multi-award-winning tree house and sustainable building provider Blue Forest are its Yoga Studio (pictured) and the Fibonacci Tree House. Commissioned by Space Yoga to provide a peaceful environment in which to host classes, the Yoga Studio is an elongated cuboid with a dramatic curved face along the rear elevation. A combination of premium-grade cedar shingles and cedar tongue-and-groove lining finish the building’s exterior, while a large verandah surrounds the studio on three sides. A living green, or sedum roof blends the studio into its natural environment. Inspired by the geometry of the Fibonacci Spiral, the Fibonacci Tree House (right) is a natural hideaway finished with larch boards and a handcrafted copper fascia. The airy interior has extensive glazing, including a four-metre folding door to blur the lines between inside and outside. www.blueforest.com

Tondo Commerce

Petal Water Wall and Lattice Water Wall

PH1 Pavilion

Planika An ideal solution for an outdoor relaxation area, the free-standing Tondo Commerce firepit runs on ethanol and is made from weather-resistant materials including stainless and corten steel. Planika’s BEV technology ensures the only combustion products are water vapour and CO2, making it very evironmentally friendly. The firepit will burn for between six and ten hours and decorative volcanic or ivory stones can be added to achieve a contemporary finish. www.planikafires.com

David Harber The hundreds of scale-shaped, mirror-polished stainless steel petals on the Petal Water Wall (pictured), from leading garden art sculptor David Harber, cause water to run down its surface in a zig-zag pattern, creating a shimmering, moving wall of water. Inspired by Harber’s Mantle sculpture, the Lattice Water Wall is made of verdigris bronze lined with gold leaf, which creates an ethereal glow, especially when illuminated at night. www.davidharber.com

Kettal The innovative PH1 Pavilion from Kettal features a minimal structure, with an aluminium frame that can be paired with over 40 different covers. The pavilion’s interior can include a shower or Kettal’s new kitchen module, and connections to mains hot and cold water, and electricity, are fitted discreetly. Other components can include a ceramic hob, a barbecue, a fridge and a wine cabinet. The pavilion can be totally enclosed with glass laterals, if required. www.kettal.com



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Spa Kohler Waters Spa at the Old Course Hotel, Scotland

Health through water After a multi-million pound redevelopment, Scotland’s Kohler Waters Spa now offers therapeutic hydrotherapy experiences with marine and seaweed-based signature treatments



he world’s most famous golf course at St Andrews provides an iconic setting for Kohler Waters Spa at the Old Course Hotel. A mecca for golf fans, the hotel borders the renowned 17th Road Hole of the Old Course and is situated in a prime location overlooking the famous links. Just metres away from the Scottish coastline, the hotel has commanding views across West Sands Beach, which is famous as a location for the Oscar-winning 1980s film, Chariots of Fire. Built in 1968, the Old Course Hotel Golf Resort & Spa offers guests a total of 144 rooms, including 35 suites, some of which feature interiors by French designer Jacques Garcia.


The hotel and spa are part of a wider estate in the area, owned by Kohler Co., an American family of businesses with operations across six continents and over 28,000 associates worldwide. Kohler’s range of expertise extends beyond golf resorts, spas, hospitality and other real estate to include the production of world-leading bathrooms, kitchens and sanitaryware as well as engines and generators. The hotel has recently undergone a complete refurbishment of its bedrooms, which now feature Kohler bathroom suites as well as offering picture-postcard views of the Old Course and the nearby university town of St. Andrews.


Spa Kohler Waters Spa at the Old Course Hotel, Scotland

A new era at the Old Course The Kohler Waters Spa at the Old Course Hotel reopened early in 2018 after an extensive £8 million (d9.1 million) refurbishment. Designed by architects Sedley Place, the extension and refurbishment of the existing space has created a whole new spa journey throughout its treatment rooms, fitness and health centre, spa café, reception area, lounge, relaxation space and beauty studio. Garrett Mersberger, director of wellness and Kohler Waters Spas, says the investment brought much-needed improvements to the popular spa, which welcomes a diverse mix of guests. “The redevelopment was needed to help with overcrowding issues we were having within the spa,” he reveals. “We doubled the square footage and now have two distinct spaces within the hotel that meet both the

“Kohler Waters Spas are designed around the healing powers of water. No matter where you are at within any of our spas, you will experience water through one of your five senses.” Garrett Mersberger Director of wellness and Kohler Waters Spas


Above from left: The historic Old Course Hotel Golf Resort and Spa in St. Andrews; the spa’s atmospheric 20m indoor pool; the newly redeveloped reception area offers retail opportunities for guests to enjoy

needs of our leisure members and our spa guests.” Spa director Kirsty MacCormick concurs. “The spa was everything to everybody,” she explains. “The lounge was a waiting area for treatments with guests in robes; it was where members hung out, it was where everyone gathered. We weren’t really delivering the best journey for anyone. The main reason for putting an extension on was to create zoning; to make an active zone for leisure guests, and a proper spa journey, which is what we now have.” The newly created large, dedicated space features a 20m lap pool as part of the health and fitness centre, as well as a Technogym-equipped gym area with cardio and resistance stations, a functional fitness space and a group exercise studio, with instructor-led classes along with innovative virtual training. This additional space caters for membership and leisure guests, and has been successful in easing congestion in what was the old spa lounge area. The upgrade work started in January 2017 when the team broke ground on foundations for the pool.


Spa Kohler Waters Spa at the Old Course Hotel, Scotland

The spa then closed mid-October 2017 for renovations, including an upgrade of the thermal suite, the addition of a roof to the existing pool and the subsequent joining of this to the new extension.

Authentic bathing With a focus on the therapeutic benefits of water, guests can indulge in its healing effects at almost every turn. The spa features its own naturally lit 20m pool with relaxing loungers, a hydrotherapy pool, a cold plunge pool and a refreshing ice fountain, as well as experience showers featuring Kohler Real Rain fittings. There is also a steam room providing deep muscular relaxation and detoxification, a Finnish sauna and a rooftop garden with a hot tub. The spa’s 13 treatment rooms include two new couple’s rooms, as well as two wet treatment rooms that provide unique Kohler bathing experiences in the shape of the Sok Bath and River Bath. As MacCormick explains, these experiences, along with the six pools on site, not only align with the concept of ‘healing through water’ but signal a return to bathing in the spa. “There is, generally, a definite return to water,” she asserts. “I think it’s going back to the authenticity of bathing. We’ve come full circle. Guests are more educated now and they are looking for more from spa, and that’s why spas are introducing authentic bathing experiences.” The Sok Bath features a continuous flow of water that cascades over the sides of the basin, offering full-body immersion as chromatherapy surrounds the guest with calming, coloured lights. Effervescence ports simultaneously release thousands of tiny champagne-like bubbles, creating a luxurious sensory experience for two.

Above from left: Healing through water in the spa’s hydrotherapy pool; the Old Course Hotel at St. Andrews occupies a commanding position beside the sea


The Kohler collection Since the first Kohler Waters Spa opened in 2000 in Kohler, Wisconsin, the company has built a reputation for journeys that aim to recreate the healing properties of the Earth’s natural, mineral-rich waters in its hydrotherapy pools and bathing rituals in the treatment suites. “Kohler Waters Spas are designed around the healing powers of water,” says Garrett Mersberger. “No matter where you are within any of our spas, you will experience water through one of your five senses. Hydrotherapy is critical to what Kohler Waters Spa stands for.” In the US, the Kohler Waters Spa business includes a flagship location at The American Club in Kohler, boasting the only Forbes Five-Star spa in Wisconsin. Other spas include Lodge Kohler, Green Bay, Wisconsin, and Burr Ridge, Illinois. Kohler Co. acquired the Old Course Hotel in 2004 and opened the first Kohler Waters Spa outside of the US in 2006. Mersberger believes Kohler Co.’s core plumbing and bathroom business gives it a leading edge when designing spa experiences: “We feel strongly that we are leaders in the industry with regards to hydrotherapy experiences. Kohler Co. has been in the ‘water’ business for almost 150 years, so we’ve taken that history and that expertise and applied it to our spa designs and our spa treatment menu.”

The River Bath whirlpool incorporates natural sounds and rhythms with ‘rapids’, ‘white water’, and ‘whirlpool’ settings providing a range of water massage treatments at the touch of a button, in a spacious treatment room bath. These bathing experiences can be taken as stand-alone treatments or included in spa rituals, and the revamped treatment menu offers the Sok Bath along with Voya Seaweed, [comfort zone] aromatherapy or Phytomer Oligomer Seawater. One of the spa’s wet rooms also includes a Vichy Shower which is included as part of the new Rain Man signature therapy. This male-oriented, warm Vichy Shower experience includes hot stones being placed on the back and feet, and a full-body exfoliation using Kohler Waters Spa’s signature products. The cocooning treatment is designed to increase blood circulation, hydrate the skin and soothe the nervous system, enabling muscles to relax.


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Spa Kohler Waters Spa at the Old Course Hotel, Scotland

Allowing things to flow The spa’s redesigned flow of guests and members has been executed perfectly, providing distinct and separate entrances, including a new external entrance for members, who are largely drawn from the local area, up to around 20 miles away, with university students added to the mix. Day spa guests visit from across Scotland and the north of England, while the number of hotel guests who use the spa varies according to the season. In low season they almost exclusively come from Scotland, but as high season approaches the guest profile is more international, with the golfing community from the US and Europe descending on the town to stay at the Old Course Hotel. Aside from the physical separation to manage guest flow, the spa uses its software to space out spa day guests and individual treatments, charging for use of the thermal suite. “I’ve been used to charging guests for the use of

“There is a definite return to water. Guests are more educated now and they are looking for more from spa, and that’s why spas are introducing authentic bathing experiences.” Kirsty MacCormick Spa director


Clockwise from top left: The health centre’s 20m lap pool; the spa offers marine-based treatments from Phytomer; the new guest lounge features a traditional purple and green palette to evoke the spirit of Scotland; the Technogym-equipped gym area

thermal suites for the last 10 years,” says MacCormick. “We are having a little push back from guests – mostly low season guests, but it’s included in spa days and for treatments over 1.5 hours. We do that to drive revenue but also to manage number of guests coming through the spa.”

On the menu The treatment menu at Kohler Waters Spa is extensive and covers 40 new treatments and five signatures. These offer guests an authentic experience with an opportunity to immerse themselves in the Kohler concept using some of the bathing equipment that has made the company internationally renowned. Partnering with international spa brands that excel in marine, seaweed and eco-conscious products and treatments has also proven popular with guests. “We did revamp the menu and we have certain treatments that Kohler in America have,” explains MacCormick. “I think you have to be careful with your location because some things that work in the States won’t necessarily work here. So, you have to be location-specific and look at your market to see what’s popular.”







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Spa Kohler Waters Spa at the Old Course Hotel, Scotland Clockwise from top right: Among the spa’s 13 treatment rooms are two new couples’ rooms; Kohler Waters has partnered with Voya to take advantage of its natural seaweed-based products; mani-pedi services are provided by Margaret Dabbs London; specialist skincare from [comfort zone] completes the spa’s product line-up

The Kohler Waters Spa treatment menu includes marine treatments from Phytomer; seaweed and peat detoxification from Voya; and luxurious rituals and targeted facials from [comfort zone]. The spa has also introduced Margaret Dabbs London’s highly respected manicure and pedicure services. In addition to the à la carte treatment menu, guests can also book ‘Custom Time’ with their therapist and experience a tailor-made programme of therapies designed to attend to their current needs. The menu does, however, cater very well to its natural audience of golfers with a range of sports-oriented therapies. The Golfer’s Recover Massage, for example, is a personalised treatment that aims to ease tension and increase flexibility through specific stretching techniques. Golfer’s Foot Renewal, meanwhile, is specifically designed to restore feet after a day spent on the golf course. The treatment includes a warm mud mask applied to the feet, followed by a scrub and soothing pressure-point foot massage. “We have a full section for the golfers on the menu and also for the ‘golf widows’,” MacCormick explains. “We are being responsive too and we are looking at changing the opening times of the spa to fit with the demands of our guests. At the moment we open for treatments at 9am. That will change during the summer because golfers want treatments before and after they complete a round of golf.” The redevelopment of Kohler Waters Spa at the Old Course Hotel has achieved not only a revamp of the existing spa and the addition of new facilities, it has rejuvenated its staff and created a renewed interest in authentic bathing experiences among its clientele. “The final product is a five-star spa and an amazing fitness centre and leisure pool for our members and guests,” states Mersberger, who adds that the company is searching at locations for further expansion. “We are working on future plans for development and are currently looking for opportunities all over the globe including the US, UK and China. At a minimum, our goal is to open at least one new location annually, moving forward,” he reveals. KOHLER WATERS SPA AT THE OLD COURSE HOTEL, SCOTLAND +44 (0) 1334 474371 | www.oldcoursehotel.co.uk Owner: Kohler Co. Spa size: 2,300sqm Spa team: 45 Treatment rooms: 13 Product partners: Voya, Phytomer, [comfort zone], Margaret Dabbs London, OPI, Gold Hart candles, Alchemy fitness clothing by Nina Kohler Thermal spa and design: Kohler Co. and Barr + Wray Architect: Sedley Place Other suppliers: RKF Luxury Linen, ResortSuite, Technogym, Lemi, Fitness on Demand, Florence Roby



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Editor’s choice

COMO Shambhala revitalises iconic wellness programmes ‘Bespoke’ concept in Bali combines Ayurvedic, Be Active and Cleanse offerings, while Parrot Cay aims to rejuvenate mind, body and soul BALI/TURKS AND CAICOS: Luxury hotel group COMO Hotels and Resorts has unveiled a revitalised menu of wellness programmes at its flagship property, COMO Shambhala Estate in Bali, and the COMO Shambhala Retreat at COMO Parrot Cay in the Turks and Caicos. The enhanced programmes at both properties have been specifically designed to ‘put the pressures of the modern world on hold’, enabling guests to reset their system and leave feeling revitalised and renewed. Visits can include either a three-day Wellness Weekend or the more indulgent, deeper experience of a five, seven or 10-day stay. All programmes will include COMO Shambhala cuisine consultations and treatments as well as daily yoga, Pilates and walking tours. Bali’s COMO Shambhala Estate is offering an enhanced wellness programme, which includes a new ‘Bespoke’ option that joins the three existing


programmes – Ayurvedic, Be Active and Cleanse. This enables guests to create a completely unique stay, focused entirely on their individual physical and mental wellbeing requirements. Speaking about the enhanced new wellness offering, Sally Halstead, spa and programme manager at COMO Shambhala Estate, said: “Our new ‘Bespoke’

“Our new ‘Bespoke’ programme is ideal for guests wishing to work on specific issues or who simply wish to leave us feeling rejuvenated.” Sally Halstead, spa and programme manager, COMO Shambhala Estate

programme gives people the opportunity to meet with a Wellness Expert and have a completely tailor-made plan drawn up for their stay, including a personalised diet regime, a therapy plan and an activity schedule for them to follow. “‘Bespoke’ can be utilised for those guests who wish to work on specific issues, including hormonal imbalance, adrenal exhaustion or sleep deprivation, or those who simply wish to leave us feeling physically rejuvenated and mentally and emotionally relaxed.” COMO Parrot Cay is also offering several wellness programmes to coincide with the recent reopening of the property following 2017’s extensive renovations. Including Cleanse, Ayurvedic, Active Ageing, Mind Unwind and Movement Reset, each programme promises to be transformational, educational and help to rejuvenate the mind, body and soul. www.comohotels.com


Wellness Trends & developments

Center Parcs and Voya unveil innovative wellbeing initiative UK: A new therapist wellbeing initiative has been unveiled by Center Parcs in partnership with Voya Organic Beauty and John G Coaching. Launched in conjunction with Voya’s pop-up spas at two Aqua Sana locations – Woburn Forest and Sherwood Forest – the ‘8 Steps to Wellness’ programme focuses on the wellbeing of the entire therapist team. “To deliver exceptional treatments to the standard we expect, spa therapists need to be healthy and happy in themselves,” explained Emma Roberts, Voya’s global head of sales and business development. “It’s vital that we concentrate on the wellbeing of therapists and ensure they are

approaching the day in a calm, positive way and with balanced energy.” The initiative was introduced into touch points around both Aqua Sana Spa locations and concentrated on small, attainable suggestions that could be implemented every day to have a positive impact on both health and wellness. Aqua Sana’s group spa manager, Kay Pennington, added: “We’ve had great positive feedback from our therapists who have said this has already had an impact on their wellbeing, and we’re delighted to be working with Voya on this initiative.” www.voya.ie | www.aquasana.co.uk

Curated wellness Image: Alex Filz

Yoga with a window on the world Hotel Rosa Alpina, Italy Led by Ayurvedic expert Dr Suraj Dubey, ‘Yoga and Meditation in the Mountains’ combines lifestyle consultancy with spa treatments and meditation. Spread over three or five days, yoga takes place in the hotel’s Wellness Centre, with floor-to-ceiling windows overlooking the beautiful Dolomite mountains. www.rosalpina.it

Hurawalhi Island Resort, Maldives Taking place in what is reportedly the world’s largest all-glass, under-sea restaurant, this unique yoga experience is set in the Lhaviyani Atoll, one of the Maldives’ most bio-diverse areas. Home to more than 200 species of coral as well as turtles, dolphins, manta ray and reef sharks, the resort’s yoga experience happens 5.8 metres below sea level in the aquarium-like environment and is led by fitness expert and author Jessica Olie. www.hurawalhi.com


Cliffs of Moher Retreat, Ireland Offering spectacular ocean views, the Cliffs of Moher yoga retreats are situated on the world-renowned natural site by the Atlantic coast of Ireland. Taken in a purpose-designed, luxury venue, retreats comprise a range of different yogic journeys and incorporate de-stress time for guests in the stunning natural environment. www.cliffsofmoherretreat.com


Wellness Trends & developments

Organic Pharmacy’s lunar-inspired treatments debut at Auriga Spa Saint Lucia: The Auriga Spa at Marigot Bay Resort has launched a new line of spa treatments, in partnership with The Organic Pharmacy, that draw inspiration from the varying energies of the lunar cycles and enable guests to restore and revitalise their mind and body. Signature treatments include New Moon, which encourages guests to meditate on who they are and what they would like to become, and Waxing Moon, which is intended to leave the recipient feeling ‘grounded and full of creative energy’. Other rituals include Full Moon, which is focused on the scent of a rose to boost harmony and balance and Waning Moon, which enables guests to feel revived and renewed through an exfoliation and lymphatic massage followed by a refreshing facial. With an enviable location in one of the most beautiful bays in the Caribbean, the Auriga Spa is situated on Saint Lucia’s shoreline, nestled between tropical foliage and the waters of Marigot Bay. www.marigotbayresort.com

Forest bathing at French spa France: La Clairiere Bio & Spa Hotel in the Northern Vosges Regional Natural Park has introduced three new wellbeing programmes that focus on the ancient Japanese therapeutic practice of forest-bathing, or Shinrin-Yoku. The ‘Forest Bubble’, ‘Wellness Week in the Forest’ and ‘No Stress Forest’ programmes all invite guests to reconnect with the elements of nature and offer a health-enhancing experience. Each programme incorporates therapeutic body treatments in the spa which opens onto the forest, as well as Nordic walking or a sylvotherapy group walk and organic food. Walking through the forest, guests are encouraged to activate their senses of hearing (singing birds, wind); smell (the freshness of the air and the fragrance of wood); sight (colours of the forest) and touch (including trees, leaves and moss). Breathing in the woodland’s oxygen-rich air is said to help promote a healthy respiratory and circulatory system and systematically reduce blood pressure and stress levels. www.la-clairiere.com

Titanic Spa to reduce single-use plastics UK: The multi-award winning Titanic Spa in Huddersfield has started an environmental initiative to cut the use of single-use plastic bottles, straws and cups. The spa has long been recognised as a leader in eco-conscious spa facilities and practices and has now started its no-plastic initiative with immediate effect, stopping the consumption of single-use plastic and replacing it with recyclable paper alternatives. Titanic Spa will also be introducing re-useable water Warrick Burton bottles which can be filled up from an on-site natural water source that comes from 100m below the spa, and taken home to keep. Speaking to European Spa about the latest initiative, managing director Warrick Burton said: “Ever since we opened as the UK’s first eco-spa in 2005, using sustainable and conscious practices has been at the forefront of our business. The response from our guests and members to our new initiative has been phenomenal – people are more than happy to use biodegradable, recyclable alternatives to plastic when they understand the measures we’ve taken to maintain an eco-friendly spa.” www.titanicspa.com



Wellness Trends & developments

Family wellbeing on Cloud Twelve UK: An innovative new ‘lifestyle club for the whole family’, entitled Cloud Twelve, has recently opened in London’s Notting Hill. Covering 964sqm across three floors, facilities at the club, designed by MELT Design Hub, include a spa, a relaxation room, manicure and pedicure stations, a brasserie, a crèche and a music and arts classroom for children. Described as the first of its kind, Cloud Twelve will offer immersive children’s activities, including mindfulness, scientific exploration and cookery. There will also be sleep and lactation consultants for new mothers, while vegan suppliers and sustainable consumables will be used wherever possible. Facilities within the spa include five treatment rooms and a VIP suite featuring bespoke Tuscan Quartz treatment beds supplied by Lemi, while treatment product partners include The Organic Pharmacy, Tri Dosha and [comfort zone]. Three nail brands – Evo2, Nailberry and Kure Bazaar – will be used for manicures and pedicures, with Drom supplying the sauna and steamroom equipment. A comprehensive treatment menu will include nutrition, herbal medicine, osteopathy, IV infusions, colonic irrigation and cryotherapy. Lisa Barden, of Barden Spa Ltd, consulted on the project, and Stu Henshall of The Alternative Kitchen has masterminded the food and beverage options that focus on nutritious, plant-based menus, which will be overseen by head chef, Rik de Raynor. Founder Jenya Emets said: “I wanted to create a unique space where like-minded individuals, with or without children, can relax and enjoy themselves. An interactive play zone for families, an indulgent spa, a nutritionally-focused brasserie and a wellness clinic create a ‘third space’ between work and home that brings friends and families alike together to relax, share ideas, learn new skills and improve overall wellness.” www.cloudtwelve.co.uk

Oakworks plants one millionth tree

US: Leading professional treatment bed manufacturer Oakworks has planted its millionth tree as part of a partnership with non-profit organisation Trees for the Future (TREES). Oakworks has been donating to the project since 2008, and has planted a tree for every treatment bed sold. TREES was founded to alleviate poverty and heal the environment. Since 1989 it has planted more than 150 million trees with the aim of moving families from unsustainable farming techniques to a ‘Forest Garden’ system that can sustainably feed Dafne Berlanga and empower them, as well as help to end deforestation. Dafne Berlanga, Oakworks’ vice-president of international business development, said: “Trees are not only the best technology for fighting climate change, they are also our best companions in our pursuit of wellness. As members of the wellness industry, being sustainable should always be at the core of our vision.”

Made for Life Cancer Touch Therapy UK: A new range of therapies designed to care for those going through cancer has been implemented in more than 20 spas across the UK, including Aqua Sana at Center Parcs and Y Spa at The Waterfront Hotel, Wyboston Lakes. More than 350 spa managers and therapists in the UK are now qualified through the fully Complementary Medical Association (CMA)-accredited three-day Cancer Touch Therapy training course. Spa treatments include the nurturing ‘Hand on Heart’ for the head, face, back and shoulders, while all treatments use ethically-accredited Made for Life Organics products. The course was developed with funding from Made for Life Organics, taking advice from trained oncology massage teachers, advisors within the oncology team at the Royal Cornwall Hospitals Trust, and also Macmillan. Amanda Barlow, managing director of Made for Life Organics and founder of the Made for Life Foundation said: “Simply put, this training changes lives – for the therapists who gain clarity and confidence and for people who could not have spa treatments before.” www.madeforlifeorganics.com

www.oakworks.com | www.trees.org



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Wellness Ask the expert

Wearing it well With athleisurewear experiencing widescale global growth, Back Label’s creative director Amy Perricone says spa guests are becoming ever more conscious of what goes into the clothing they put next to their skin


far cry from ‘fast fashion’ or polyesterbased materials that can hold sweat close to the body, Italian lifestyle clothing brand Back Label specialises in producing luxurious athletic, lounge and resort wear that is stylish, durable and nourishing. Co-founded by Amy Perricone to be ‘beyond organic’, Back Label’s ethos is underpinned by the belief that clothing should be a proactive part of looking after one’s daily wellbeing. Using innovative natural textiles, the brand incorporates ingredients such as seaweed minerals, milk protein, organic cotton and vitamin E-injected eucalyptus into its textile manufacturing process. Furthermore, the collection is 100% made in Italy and all fabrics are sustainably and responsibly sourced to offer the best quality possible. Supplied to select luxury hotel spas around the world, Back Label has also recently partnered with Rocco Forte hotels on a bespoke fitness clothing collaboration. We spoke to Amy Perricone to find out more. What inspired the creation of Back Label? I have always been intrigued and fascinated by the world of wellness. When I created Back Label, I felt I could enhance this world by applying the same values that you normally find in cosmetics to the world of textile and garments. I thought, ‘Why can’t


“I see sustainability as a given that all businesses should apply to the way they operate; it is a responsibility and an education process.” Amy Perricone Back Label we put something nourishing into clothing as it touches our skin, the largest organ in our body, 24 hours a day?’ I want to know what’s in my clothes, and who makes my clothes. What principles has Back Label been founded on? I see sustainability as a given that all businesses should apply to the way they operate; sustainability is not a principle, but a responsibility and an education process. Beyond this inherent trait, Back Label is founded upon beauty, elegance and a feeling of total wellbeing. We feel strongly that our clothing should have a truly holistic approach to wellness: imbuing every day with self-care, wearing clothes that are responsibly sourced and that harness the power of nature as well as providing longevity.

What are the most important considerations for retailing wellness wear in spas? To me, spa retail is synonymous with exclusivity and refinement. While some spas offer more mainstream, well-known luxury brands, it’s becoming clear that a refined and evolved spa should aspire to offer ‘in-the-know’ products that cannot be found elsewhere in the vicinity. A successful spa retail offering should, naturally, have a strong connection with the world of wellness. How do your products enhance the guest’s spa experience? Wearing Back Label is essentially a continuation of your wellness experience that stays with you when you leave a spa: it’s a new and healthy, conscious way to express yourself. Tell us about your latest innovations for 2018 We have so many – I never stop thinking of what comes next! The latest line is our Resort collection, which is made from organic cotton grown at the base of Mount Fuji; it has a beautiful texture. We are always researching and sourcing additional nourishing materials for new pieces from all around the world. www.backlabel.com


Main image, bottom left and right: Center Parcs Woburn Bottom centre, Brimstone Spa, Langdale


HLC offers expert advice to all those embarking on any exciting and cuttingedge project in the field of hospitality & leisure, including: spa and wellness facilities; hotel and resort accommodation; food and beverage outlets; retail experiences; indoor and outdoor leisure; infrastructure and landscaping designs.

“We take your aspirations and turn them into reality, across the whole spectrum of hospitality, spa, wellness and leisure developments.� Don Camilleri HL Concepts

dc@hlconcepts.co.uk | www.hlconcepts.co.uk

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Design focus

Ribby Hall Village celebrates completion of £500,000 spa makeover

The Spa Hotel now boasts a redesigned Zen Garden thermal journey alongside newly enhanced Wellness and Finishing Touches Suites The Spa Hotel at Ribby Hall Village, on Lancashire’s Fylde Coast, has completed a £500,000 [d568,000] investment. Project managed by Ribby Hall’s site manager Stuart Simmons, the work has included a £200,000 refurbishment of the spa’s Zen Garden with help from designers Lynn Russell-Hanson Jane Tregonning and Sarah Fishburn of Dalesauna, alongside Ribby Hall’s in-house team. Situated behind the hotel, the popular spa garden already boasted an outdoor hot tub, a sauna, a bar and a heated seating area. Recent additions, supplied by Dalesauna, include a second hot tub, a Himalayan salt sauna with floor-to-ceiling windows,


and an outdoor experience shower with mood lighting and body jets. “The Spa Hotel has beautiful vistas overlooking the Lancashire countryside and we wanted to capitalise on this,” explains spa manager Jane Tregonning. “We’re proud that we have enhanced the overall spa experience, providing new facilities, making best use of the new space and giving our guests even more opportunity to relax.” The new interior décor and enhancements have been overseen by Ribby Hall’s in-house refurbishment manager, Carl Dean, while spa duty manager Gemma Postlethwaite has redesigned the Wellness Suite within the Spa Hotel. Guests can now benefit from a range of wellbeing therapies, including a collection of signature treatments that are unique to Ribby Hall.

The spa’s Finishing Touches Suite, where guests enjoy mani-pedi, lash, makeup and brow treatments from Jessica and Mii, has also received a makeover, along with luxury additions to the Ladies changing rooms. A new Elemis Shop and Skin Lab on the first floor of the spa completes the significant programme. “Our in-house team has worked tirelessly alongside our suppliers. Come rain or shine, our guests can now enjoy a far better outdoor area,” Tregonning added.

www.ribbyhall.co.uk STYLE FACTS

Heat experiences: Dalesauna Lighting: Collingwood Flooring: CTC tiles Treatment beds and furniture: REM and Ellisons Product partners: Elemis, Neom, ishga, Jessica, Mii and Natural Spa Factory


Style Design, form & function

Glass1989 q Mawi bath

With a generous size and minimalist design, the ‘ultra comfortable’ Mawi freestanding bath from Glass1989 is available as a built-in or freestanding feature, with the latter version offering a relaxation area with four cushions to maximise bathing comfort. A new control system incorporates chromotherapy and bluetooth functions as standard, while Mawi also includes the company’s hydromassage system, which has been recently enhanced with new FILO jets. The bath’s innovative SkinSublime system fills the water with oxygen-rich micro-bubbles, which are said to be up to 100 times smaller than those produced by traditional hydromassage systems. A mini-spa version of Mawi is also available, suitable for either indoor or outdoor installation, with an integrated relaxation area that conceals the spa controls and doubles as a space for guests to lean back and relax in comfort.


Gharieni q MLX Limber Podo

Joining Gharieni’s MLX Limber family, the multi-functional Podo chair boasts a range of innovative features that enhance a therapist’s ergonomic working space. Said to be ideal for performing pedicure treatments, the treatment bed has two individual, adjustable foot parts which can be swivelled sideways to allow space for optional, tubeless foot baths. In addition, a height-adjustable footrest aids optimal ergonomic treatment performance. There is also a spacious storage compartment in the base and the chair is available in a variety of fabric colourways and finishes.


Versaclimber UK p Contra-lateral climbing edition

Total body workout machine specialist Versaclimber has switched its range of Versaclimbers to a contra-lateral pattern, which mimics a running gait. Also known as ‘cross-crawl’, the new movement pattern of the machines will now come as standard across the Versaclimber equipment portfolio. Cross-crawl is an alternative to the standard climbing motion, whereby the arms and legs move in unison on both sides of the body. Benefits of the revised pattern are said to include more effective strengthening of the para-spinal musculature, and greater core strength development, enabling the user to experience an enhanced workout.




Style Design, form & function

Domus Hops and Loop collections

Exhibiting an artisanal, handcrafted character, the new Hops and Loop tiles from flooring specialist Domus display surface textures and details that embrace a handmade aesthetic, and can be used individually or combined. Loop (pictured) is intended to be a more tactile product with a textural look that replicates the appearance of end-grain wood flooring. Available in a black or white natural finish, the character and irregularities of wood are key aspects of the design and it can be supplied in one regular size or a modular mix. The single-shape Hops range is available in an achromatic palette of three colours – Bianco, Grigio and Nero – with the choice of a matte or lux finish.


Curiousa & Curiousa p The Snowdrop

Bespoke lighting company Curiousa & Curiousa has unveiled its latest bathroom lighting addition, The Snowdrop. Inspired by the flowers growing in her own Derbyshire garden, designer Esther Patterson sought to combine the simple and elegant curves of petals with the gentle translucency of semi-opaque white glass, although the pendant can also be created in 21 other colours. The resulting hand-blown glass pendant is intended to ‘express the purity’ of the snowdrop and emits a soft, subtle glow. In addition to wet areas, the gentle fitting would be well suited to a range of tranquil interior spa spaces.


Fashionizer Spa q New eco uniforms

Displaying its ongoing commitment to sustainability, Fashionizer Spa has launched three new spa uniform options that are manufactured from environmentally-friendly and sustainable fabrics. Said to be both light and flexible, the new pieces are made from 52% Tencel, which is produced using wood pulp, and 45% PET New Life, a polyester yarn produced from recycled plastic bottles; Lycra makes up the remaining 3%. The new collection includes a jumpsuit (below right) as well as a tunic and trousers (below left), and the eco-textile they are made from has been developed especially for Fashionizer.


Grand Design Blinds p Bespoke Duette blackout blinds

A specialist creator of shades and screens, Grand Design Blinds supplies a wide range of products that incorporate its versatile Duette pleated blackout fabric. A layer of air is trapped between the two pleated layers of material from which Duette is made, providing insulation as well as sound absorption, making it ideal for treatment rooms. The range is available in sheer, translucent and blackout versions, and a range of textures and finishes to provide the right level of privacy and customisation. When not in use, the blinds can be retracted to sit almost invisibly at the bottom of the window. They can also be installed with an operating system that allows them to be controlled from a phone app or tablet.




Style Design, form & function

Gervasoni q InOut Collection

Luxury Italian furniture expert Gervasoni launch the InOut outdoor furniture collection, with standout pieces including the InOut day-bed (pictured below), which comprises an aged, teak frame woven with grey HDPE, two castors in Teflon and an adjustable back mattress measuring 80x200cm. Also created by Paola Navone is the InOut round table, which features a central concrete base, crackle finishing and a white Carrara marble top. Gervasoni says it is committed to sustainability during all phases of its production and the brand’s high-level furniture solutions are distributed in more than 80 countries worldwide.


Newform p Samurai outdoor shower

From Italian shower specialist Newform comes the striking Samurai outdoor shower. Fashioned from stainless steel, the floor-mounted double shower pillar can be operated via remote foot control or by a concealed mixer, and would make an ideal centrepiece to an exterior pool, sauna or relaxation zone. Newform was founded in 1981 and its portfolio of luxurious bathroom equipment marries aesthetics and functionality in striking original designs.


Style focus

Three of the best: Wall coverings

We highlight three companies who specialise in adding bespoke, beautiful finishing touches to spa interiors

1 Customised mosaics Artaic

2 Art Deco collection Newmor

3 Self-adhesive, removable wallpaper Tempaper




Aiming to modernise the creation and customisation of architecturally compelling mosaics, Artaic offers a wide range of inherently durable, water-resistant and vibrantly coloured tiles. Inspired by grand European museums and Roman architecture, interpreted with a modern twist, Artaic claims it can customise any design to create a high-impact tile mural or design feature for a reception or swimming pool area.


Founded in 1967 by John Morris, the family-run Newmor Group creates high-quality, fabric-backed vinyl wallcoverings in a regularly updated range of trend-led, custom printed collections. Ideal for a variety of spa environments, one of its latest launches, which builds on the revival of Art Deco style, comprises six elegant and contemporary designs that can be re-coloured, re-scaled and printed to any of Newmor’s wallcoverings.

Tempaper makes removable, environmentally friendly wallpaper, its self-adhesive wallcoverings pairing high-end production methods and materials with a wide variety of patterns to choose from. Easy to maintain, the wallpaper is made from water-based adhesives and inks, and Tempaper’s design team has the capability to completely customise its wallpapers to meet any design, size or preference.




Style Design, form & function

Pure Spa Linen from BC Softwear

Leading luxury textiles manufacturer BC Softwear launches a new collection of high-quality spa linen What makes BC Softwear’s products unique? Guided by spa operators and consultants, we have developed high-quality products that are practical and functional, helping spas save both time and money, while at the same time looking aesthetically pleasing. Our current range is ideal for high-volume environments where quick turnarounds, reduced oil absorption and fast drying times are required.

Style focus

Tell us more about your new spa launch. Aimed at exclusive luxury spas, our Pure Spa Linen range delivers an exceptional level of quality for the client while also providing practical solutions for spa therapists. We worked with Peigin Crowley, who encouraged us to enhance the sensuousness on the skin of our spa linen to complement the breadth of new luxury treatments being developed today. After all, the first thing that touches a guest’s skin will be the robe, followed by the linen on the bed.

Pure Spa Linen is a range of 100% white, combed cotton treatment linen created by BC Softwear with Irish spa consultant Peigin Crowley. Including a pillowcase, duvet cover, duvet and jumbo sheet, Pure Spa Linen is said to have been designed to give guests ‘a sensation of exceptional luxury and softness’ and is available in three colours to coordinate with the company’s Sumptuous, Serenity and Comfy towels. We spoke exclusively to BC Softwear founder Barbara Cooke (above) to find out more.

What does BC Softwear offer spas? BC Softwear is much more than a supplier. When we enter into a contract to supply, we consider ourself a spa partner. We understand the importance of regular and trusted supply, which is why we hold a substantial number of stock lines that enable us to offer fast and reliable delivery. We have expertise spanning more than 15 years of supplying the spa and hotel industry, and we’ve built a deep knowledge and understanding of the need for practical products that are designed for their commercial purpose as well as delivering exceptional quality and longevity.

What new trends are you seeing in 2018? There is a growing focus on texture in towelling, with many spas choosing to mix and match a smooth, super-thick towel with a contrasting waffle finish or lighter weight towel. White is also back in favour as many spas are choosing to create chic, super calm, cool environments and selecting white towels, bathrobes, slippers or flip-flops in order to complement their minimal furnishings and décor.


Kettal u Vimini by Patricia Urquiola

New from Kettal, Patricia Urquiola’s Vimini collection deftly combines durable outdoor wicker with a rougher teak frame. Inspired by Nanna Ditzel’s iconic Basket chair, when viewed from the side or the back, the Vimini has a modernist aesthetic but the chair’s braiding is very traditional and intended to invoke the sensation of being at home. The neutral Vimini collection includes a basket chair with large, backrest cushions as well as a sofa, a dining armchair and side tables. The collection is available in a range of 34 fabric choices and 30 colours.


Every issue of European Spa showcases the best in spa equipment design, textiles and furnishings. Contact Sarah Todd on +44 (0) 115 950 4748 or email sarah.todd@spapublishing.com






t: 01282 619977 e: sales@rem.co.uk

saunas steam rooms and more...

mr sauna

T: +44 0 1423 568704 E: saunas@mr-sauna.co.uk www.mrsauna.co.uk @mrsauna011 Copthall Bridge House Station Bridge Harrogate HG11SP

Between the covers

We connect you with the best brands serving the spa and wellness sector. This issue of European Spa features the latest expertise, news and developments from: Aqua Organic 74 Aqua Pool 22 Aqua Sana 98 Aromatherapy Associates 17, 22, 46, 47, 59 Arôms Natur 19 Artaic 108 Asanté 17 Ashmira Botanica 62 Back Label 102 Bamford 74 Barr + Wray 93, 94 Bastien Gonzalez 17, 114 Basto Viegas 42 BC Softwear 20, 104, 110 Beauty Express 27 Biologique Recherche 19, 21, 66 Blue Forest Luxury Tree Houses 86 Book4Time 55, 56 Butterscotch Design 19 Cambridge Stratum 22 Caragh Nurseries 84 Carita 43, 66 Caudalie 4, 19, 58 Cemi 83 Charme D’Orient 34 Cinq Mondes 60, 67 Clarins 6, 22 CND 58 CND Shellac 39, 42 CND Vinylux 73 Collingwood 105 [comfort zone] 30, 60, 90, 100 Cresta Leisure 19 CryoAction 22 CTC Tiles 105 Curiousa & Curiousa 107 Dalesauna 65, 85, 105

Dau Design 34 David Harber 86 Decléor 15, 66 Doctor Babor 57 Domus 107 Elemental Herbology 26, 37, 58 Elemis 2, 18, 26, 59, 105, OBC Ellisons 52, 105 ESPA 8, 46, 48, 66 Fashionizer Spa 107 Fitness on Demand 94 Florence Roby 94, 109 Forum HOTel & Spa 26 Gentlemen’s Tonic 34 Germaine de Capuccini 20, 22 Gerrard International 22, 64 Gervasoni 108 Gharieni 22, 34, 35, 74, 106 Glass1989 106 Global Wellness Summit 16, 18, 26 Gold Hart 94 Grand Design Blinds 107 HL Concepts 103 Horst Kirchberger 74 ila 18, 34 Intenza Fitness 20 IONTO Comed 74 ishga 20, 105 ISPA Conference & Expo 26 Jessica 25, 64, 105 Kerstin Florian 13, 62 Kettal 86, 110 KLAFS 74, 78 Kohler Co. 94 La Beeby 65 La Réserve 114 La Sultane de Saba 26 Lemi 18, 19, 20, 75, 94, 100

Life Fitness 18, 19 Linda Meredith 17 Made for Life Organics 18, 22, 100 Majestic 95 Margaret Dabbs London 18, 34, 94 Mary Cohr 61, 64 Matrix 20 Matthew Wilson Gardens 81 MELT Design Hub 100 Mii 23, 105 MM Design 74 Mr Sauna 112 Murad 62 Nailberry 22 Naiper 42 Natura Bissé 11, 59, 76 Natural Spa Factory 66, 105 Neom 59, 105 Nescens 17, 114 Nesfit 36 Newform 108 Newmor 108 Nimue Skin Technology 66 Nouveau Beauty Group 19 Oakworks 100, 115 OPI 62, 63, 94 Oskia 20 Peigin Crowley 110 Phytomer 64, 90 PilatesPT 17 Planika 86 Power Plate 74 Precor 36 Premier Software 55 Pukka Herbs 50 REM 18, 105, 111 ResortSuite 54, 94, 101 Rigo Spa 26

RKF Luxury Linen


Sampedro 74 Scape Design Associates


Scrummi Spa

20, 22

Sedley Place


Sensai 34 Sisley 74 SkinCeuticals 74 Sodashi 17 Sothys

22, 60

Spa Creators


Spa Life International

18, 41

Spa Life UK



26, 96


82, 87

SPAREAL Management Company SPATEC Europe


26, 28, 29

Starpool 20 Studio Alberto Apostoli


TAC – The Assistant Company


Taiji 42 Technogym 17, 19, 36, 72, 89, 20, 108 Thalgo The Organic Pharmacy

34, 44, 64 34, 99, 100

Treat 74 Tri Dosha


Ultratone 74 Valmont 18 Versaclimber UK


Vinoble 22 Voya

66, 90, 91, 98

Waterrower 74 Willmore Isles


To discuss any bespoke advertising requirements, please contact the sales team at European Spa, T: +44 (0) 115 950 4748.



In conversation with

ELISABETH RUGANI As Mandarin Oriental Hyde Park London completes a recent expansion and relaunch, its director of spa and wellness reflects on what spa means to her... “I recognise I’m very lucky to be where I am, and to have achieved what I have.” I have worked with some incredible spas – SHA Wellness Clinic in Spain; La Réserve in Ramatuelle, France and then Geneva, Switzerland; the Metropole in Monaco, and now Mandarin Oriental Hyde Park. I began as a horse riding instructor, then I was a hostess at a private airport in Paris, an entertainer in a Spanish resort and a sales director for an estate agent, so my career has been eventful.

“What I’ve learned is that you need to offer something that makes a difference.” If you are a spa lover, I estimate you can go anywhere and 95% of the time you will receive a good massage, which is fine, but to receive a massage that truly suits you, will change something for you. Offering something that will impact on a client’s body and mind, that is where you can make a difference. This way of thinking has informed our new concept at Mandarin Oriental Hyde Park. We need to be not just a spa, but a destination within the hotel where people will come time and again.

“We are going from a very holistic concept to a more therapeutical approach.” We have extended our spa offering to more advanced products, involving new brands like Nescens. I worked with them in 2011 at La Réserve and I was very impressed. I knew they would be successful and appropriate to our local market in London. We have also brought in Professor Ke, a leading Chinese doctor in Europe, and are offering Traditional Chinese Medicine through acupuncture, Tui na massage and herbal remedies, as well as a Bastien Gonzalez Pedi:Mani:Cure Studio.

“A good spa must be more than beautiful-looking, it must have people with heart.” Spa excellence is about the advice guests receive from talented people, and talented to me means people with heart, who actually care about others and can make them feel comfortable. Therapists can be trained in treatment delivery, but to possess the ability to care, to understand, to be empathetic, to know when to speak or not, when to ask a question or not – that cannot be taught. When people in your team possess this quality then incredible things can be achieved.


As director of spa and wellness for Mandarin Oriental Hyde Park London, Elisabeth Rugani has recently overseen a multi-million-pound redevelopment project, opened in May, that has significantly enhanced the spa’s offering.

“My advice to any spa leader is to open the door to those from outside the industry.” The recruitment process for Mandarin Oriental Hyde Park London was extremely interesting. I thought it was going to be a nightmare, trying to bring in 48 people and wondering where I was going to find them. But with the HR team we have created the most multi-national team possible. We found some incredible people, from all around the world, who are going to make this spa so special. We have a very human team – great people with different experiences, and that is what will make the difference.

“I don’t want to sound pretentious, but I’m a perfect example of what variety can bring.” If you look at my CV you can see I have had a wide range of roles in different sectors. My opinions and attitudes have been shaped by the variety of experiences I have had. If you bring in people from varied backgrounds, they will see things that those who have been in the spa industry all the time may not. So, we should think beyond our immediate environment. That’s what I’m trying to do at Mandarin Oriental Hyde Park. www.mandarinoriental.com/london/hyde-park/luxury-hotel

Elisabeth Rugani was speaking to Ian Parkes



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Profile for European Spa magazine

European Spa magazine Issue 64  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the g...

European Spa magazine Issue 64  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the g...