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Issue 52 | June/July 2016 | www.europeanspamagazine.com


Healing hammam rituals at Mandarin Oriental, Marrakech

GARDENS OF DELIGHT Designers discuss the creation of stunning outdoor spaces


How digestive health has fed growth at Grayshott Spa, UK

EXPERT GUIDE: NAILS We help you make the most of manicures and pedicures

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The benefits of a Spa by Clarins: · The power of science, touch and nature to deliver high performance treatments and long-lasting well-being, 2 with scientifically proven results , · A customized operational programme to help develop your business long-term, · The commercial and marketing experience of a brand trusted by millions of women, · Maximum visibility through editorial endorsements and tailor-made targeted PR activities. 1. NPD BeautyTrends®: products sold in Perfumeries and Department Stores, Luxury brands, value sales 2014 on a total 4 countries (France, Italy, Spain mainland and UK). 2. Lifting Replenisher and Power Firmer Treatments.

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Beautiful Life

Welcome I SS U E 52 | JU NE /JU LY 2016

A celebration of summer


n this sunkissed issue we take wellness outside with tours of five glorious spa gardens, created by top designers to enhance the guest experience (p52). Continuing on the theme of high-end design and superlative spa offerings, our cover illustrates the sense of style and tradition coming ‘Out of Africa’ at Mandarin Oriental, Marrakech, the group’s first foray into the continent, which is a veritable celebration of Berber culture and luxurious wellness (p36). Back in Europe, we meet the team behind transformational short breaks that focus on nutritional know-how and gut health at the UK’s iconic Grayshott Hall (p82). Stepping inside the treatment room, we spotlight luxurious professional mani-pedi services in our Expert Guide for Nails (p101), revealing how the best brands in the business can help spas generate all-important revenue. We also welcome the expertise of [comfort zone] neuroscientist Claudia Aguirre PhD, who reveals the connection between the mind and holistic skincare (p78). Further showcasing recent innovations, spa consultant Jean Guy de Gabriac tells us how his collaboration with Gharieni led to the creation of the gravity-defying WellnessMassage4D (p98). Finally, we pay tribute to the life and work of Charlene Florian, the former chief operating officer of Kerstin Florian whose passion for nature and healthy living, matched by an insatiable curiosity to seek out and share the best skincare ingredients, shaped the global brand right up until her recent passing (p122). Global Wellness Day 2016, which takes place on June 11, will now be held in Charlene’s memory. Visit www.globalwellnessday.org to find out how you can take part in promoting wellness to a wider audience around the world. As always, we hope this issue brings a little extra sunshine to your days and we welcome any feedback, news or opinions you may want to contribute.

Sarah Camilleri Publisher & founding editor

The Team Publisher & founding editor Sarah Camilleri +44 (0) 115 950 4748 sarah.camilleri@spapublishing.com

Contributing editor Hellena Barnes +44 (0) 115 950 4748 hellena.barnes@spapublishing.com

Subscriptions manager Angela Sharpe +44 (0) 1353 772173 subscribe@spapublishing.com

Art director Richard Page +44 (0) 7917 646495 richard@spapublishing.com

Contributing editor Mark Smith +44 (0) 7956 658261 mark.smith@spapublishing.com

Accounts manager Julie Jones +44 (0) 115 950 4748 accounts@spapublishing.com

Production editor David Fagan +44 (0) 115 950 4748 david.fagan@spapublishing.com

Contributing editor Sarah Todd +44 (0) 115 950 4748 sarah.todd@spapublishing.com

Online & social media www.europeanspamagazine.com @eurospamag

Office address: European Spa magazine, Spa Publishing Ltd, Halifax House, Halifax Place, Nottingham, NG1 1QN, UK.


The No.1 business magazine for spa and wellness professionals. Published six times a year by Spa Publishing Ltd, European Spa is an independent, intelligent business title specifically for spa decision makers shaping the wellness market throughout the UK, Europe and beyond. European Spa is printed by Buxton Press on paper sourced from FSC-certified forests. Spa Publishing Ltd is registered in England. Company No. 6293825


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Contents I SS U E 52 | JU NE /JU LY 2016



The latest deals, developments and appointments, starting with details of a new global spa concept for Ritz-Carlton


We look ahead to the 10th Global Wellness Summit, to be held in the Austrian Tyrol from October 17-19


Founder Stella Photi recalls how her search for wellness resulted in the brand’s global partnership portfolio


Our celebration of the skincare expert’s life includes a personal contribution from her mother, Kerstin Florian





The group’s first property in Africa displays traditional Berber stylings, authentic hammam experiences and its trademark level of luxury service


We find out how a new ‘regime’ of gut health programming and healthy cuisine has revitalised the offering at this Victorian manor house property

Menu 69 MENU

The best new product and treatment launches, including The Medical Pedicure from Margaret Dabbs London

78 Dr. CLAUDIA AGUIRRE, [COMFORT ZONE] The neuroscientist and skincare expert reveals why the Italian brand is focusing on the mind-skin connection



Expert Guide 101 NAILCARE

We bring you advice from leading spa brands including Jessica, CND, OPI, ORLY and Nailtiques, as well as six of the best handcreams from Natura Bissé, Elemis, Murad, Elemental Herbology, Aromatherapy Associates and Caudalie


Personalization is the new luxury.

Make every interaction count.

Share data-rich guest profiles across every department so your staff can personalize every touch-point to create deeper connections.

Experience... True software integration Online booking for all amenities Highly targeted e-marketing campaigns Opera HTNG interface for Single Guest Itinerary Modern tablet-based apps for SPA, PMS and POS Go paperless. Ask about our latest SPA Check-In tablet-based solution. PMS | SPA | F&B | CATERING | CLUB | GOLF | SKI | RETAIL | CONCIERGE | WEB | MOBILE Integrated Hospitality Management Software www.resortsuite.com



I SS U E 52 | JU NE /JU LY 2016

Wellness 93 WELLNESS


Our round-up of the hottest new wellbeing trends features the Spafinder Wellness app launch and insight from master therapist Sean Jordan


Tip Touch International’s Jean-Guy de Gabriac reveals how a collaboration with spa equipment expert Sammy Gharieni led to a bodywork revolution

Design 48 BARR + WRAY

European sales director Lorne Kennedy discusses the brand’s excellence in hydrotherapy design and engineering




We talk to the creators of five stunning outdoor spaces in the UK, Turkey, Italy and Portugal, to find out how they can contribute to the guest experience


Striking exterior firebowls from Urban Fires are showcased alongside the Somadome meditation pod, while Open Ear’s Brian d’Souza sings the praises of advancements in spa music programming and performance



On the cover A perfect combination of first-class hydrotherapy and luxurious relaxation in the indoor pool at Mandarin Oriental, Marrakech, with its fireplace acting as a focal point on cooler winter days.

European Spa magazine is published by Spa Publishing Ltd. The Publisher has taken all reasonable measures to ensure the information detailed in European Spa magazine is correct at the time of going to print, and while every care is taken to avoid inaccuracies the Publisher does not accept responsibility for any errors or omissions from any information within this edition. Views expressed in European Spa are not necessarily those of Spa Publishing Ltd. All rights reserved, reproduction in whole or part without the Publisher’s permission is strictly prohibited. © Spa Publishing Ltd



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CND, SHELLAC and the logo are trademarks of Creative Nail Design, Inc. Š2016 Creative Nail Design, Inc.

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SPATEC 16 Middle East

SPATEC Middle East 2016 20-23 September 2016 The Ritz-Carlton Abu Dhabi, Grand Canal United Arab Emirates Spend quality time meeting and networking with some of the key decision makers in the spa, beauty and wellness industry in The Middle East at this year’s SPATEC Middle East, this September in Abu Dhabi.

Contact: Stephen Pace-Bonello Email: spacebonello@questex.com Phone: +356 9945 8305 www.spatecevents.com/middleeast







Marriott to roll out global concept for The Ritz-Carlton Spa European Spa speaks exclusively to design and development leader Kenneth Ryan on his vision for the brand’s new wellness offering GLOBAL: The Ritz-Carlton Spa is to roll out

a comprehensive new spa concept across its entire global portfolio. Project leader Kenneth Ryan, vice-president of global spa operations at Marriott International and The Ritz-Carlton Hotel Company, said the launch will take place in small groups of between four and eight properties at a time. Taking up to six months, dependent on the property, it is anticipated that more than 65 spas will be converted by the first quarter of 2017. Speaking exclusively to European Spa, Ryan said that refocusing and re-energising the brand’s attention on Ritz-Carlton Spas would result in greater consistency and “really dial up the experience for the consumer”. “We’ve put together our global core collection of treatments so we have a consistent offering around the world and that really builds the baseline and foundation of what it means to be a Ritz-Carlton Spa,” he added. “Those treatments will be trained and experienced the same way across the world.”


Marriott partnered with ESPA on the spa concept, treatments, operating procedures and training programmes. “We needed new systems and realised that, to run those systems required resources that we didn’t have,” said Ryan. “So we forged a partnership with ESPA. This bringing together of two global leaders in spa is another feature that makes The Ritz-Carlton spa unique.” The rollout will begin with 20 hotels and resorts including those in Vienna, Moscow and Budapest. Exemplified by the Imperial Rose Ritual, inspired by the city’s rose gardens and available exclusively at The Ritz-Carlton Vienna, the new spa concept includes tailored experiences that artfully integrate individual guests’ needs into treatments anchored in local culture, employing natural and organic solutions. Ryan added: “We know how important it is to identify with the location of our properties, so 40% of our new spa menus are reflective of the local culture and environment, including products and rituals particular to each property.” www.ritzcarlton.com

“Our core collection of treatments will be trained and experienced the same way across the world.” Kenneth Ryan, The Ritz-Carlton Hotel Company


Business News

New CEO takes the reigns at Aromatherapy Associates

Laser Center opens at Grand Resort Bad Ragaz SWITZERLAND: Grand Resort

Bad Ragaz has expanded its Department of Dermatology and Medical Skin Care with the launch of its new Laser Center. Enabling the resort to address both aesthetic and medical demands, the centre will be headed up by dermatology and laser therapy Dr Brigitte Bollinger expert Dr Brigitte Bollinger. The award-winning spa destination intends

Brazil’s Lapinha SPA

to ‘close the gap’ between classic cosmetic treatments and the derma-surgeries and interventions currently available at Bad Ragaz. To equip the new centre, Bad Ragaz has invested in four new lasers and a micro-needling/ radio frequencies device equipped with enhanced HD technology. “Personal advice is very important to us. We want to show our guests what their skin needs so that we can offer them customised and effective treatment methods,” said Dr Bollinger. www.resortragaz.ch

UK: Beauty entrepreneur Tracey Woodward has joined Aromatherapy Associates as its new chief executive officer. Bringing a wealth of spa, retail and beauty experience to the role, having worked in the industry for more than 30 years, Woodward’s previous roles include commercial director for Urban Retreat Spa at Harrods and Harvey Nichols, and general manager of Modern Organic Products. Most recently, she helped to redesign and develop the beauty department at Marks & Spencer and has been a retained consultant to Aromatherapy Associates’ investor B&B Investment Partners since June 2014. “Aromatherapy Associates is an iconic British brand and our intention is to build on the legacy of brand founder Geraldine Howard,” Woodward stated. “We aim to stay true to the authenticity and heritage of both Aromatherapy Associates and The Refinery, and further develop our offering of exceptional services and products.” www.aromatherapyassociates.com

Judges announced for Spafinder Wellness Travel Awards 2016 GLOBAL: Spafinder Wellness 365 has revealed the global judging

panel of editors, journalists and experts that will preside over the 2016 Wellness Travel Awards. Each judge on the panel, which includes European Spa’s founding editor and publisher Sarah Camilleri, will be tasked with helping to identify the top wellness travel locations in the world. To ensure only the most deserving properties are recognised, a comprehensive three-part approach is used to select winners. The first and second steps involve nominations and scoring by the panelists to determine the finalists. In July, spa guests will then be invited to vote across the 20 categories to help select the ultimate winners, who will be revealed at the World Travel Market event in November. Spafinder Wellness chief operating officer John Bevan said: “Our goal is to provide travellers with the most objective assessment of the destinations that deserve the highest accolades for providing incredible wellness experiences, from hidden gems to long-time favourites.” www.wellnesstravelawards.com



Business News

News in brief ila launches at Rudding Park UK: Organic spa and beauty brand ila has announced a new partnership with luxury hotel Rudding Park. ila treatments and products will be introduced to the hotel’s Harrogate Spa. An exclusive range of signature treatments will also be offered, including the Rudding Park Jewel Ritual, a luxurious experience combining a full body polish with a relaxing Tibetan-inspired massage. www.ila-spa.com

Eighth spa announced to offer My Blend by Clarins

Anti-ageing Nescens Spa debuts at La Réserve Geneva SWITZERLAND: Anti-ageing skincare brand Nescens has

opened its first dedicated Nescens Spa at La Réserve Geneva, offering exclusive and highly personalised better-ageing programmes. Built around the concept that the premature ageing of cells, tissues and organs is closely linked to our lifestyles, Nescens has created spa stay options that last either four or seven days. The innovative offering has been designed with the intention of recovering a sense of ‘intrinsic wellbeing’ as well as helping to increase vitality, improve body shape and slow down the effects of time on the face and body. Each programme, treatment and consultation will be conducted under the supervision of the Nescens medical team, who are specialised in nutrition, osteopathy and anti-ageing medicine.

France: The spa at Le Guanahani resort on the Caribbean island of St. Barth has been selected as the eighth spa in the world – and the first in the Caribbean – to offer the services of My Blend by Clarins. The Expressément My Blend Treatment debuted at the resort’s Spa by Clarins in April, utilising in-depth analysis to identify individual guests’ skincare needs. www.leguanahani.com

Pai Skincare wins Queen’s Award for Enterprise

Nestled within the heart of La Réserve, the spa features 17 purpose-designed treatment rooms as well as a fitness area, a sauna and a hammam. www.lareserve-geneve.com www.nescens.com

UK: An expert brand for the treatment of sensitive skin, Pai Skincare has won one of the highest accolades for British businesses, the Queen’s Award for Enterprise. The distinction was awarded after the company showed a 237% growth in international trade over a three-year period, contributing to a phenomenal overall business growth of 12,823% in five years. www.paiskincare.com

Spa Vision acquires leading consultancy UK: Spa equipment specialist Spa Vision has acquired Spa Developments

Consultancy, founded by Colin Cameron who, as part of the takeover, will become director of sales for Spa Vision. Spa Developments Consultancy possesses a strong client base and Cameron has extensive experience, especially of the Middle Eastern and European markets. Part of his remit will be to grow UK sales and to develop a consultancy service within Spa Vision. “Spa Vision is already giving its clients expert advice and with Colin on board, it will give us a full set of tools to take this service to another level,” said director, Neil Owen, pictured to the right of the photograph with co-directors Colin Cameron and Susan Auld. “Our existing clients will also benefit from his experience and skill set, which will further distinguish us in the spa and wellbeing arena.” Cameron added: “I’m very excited to start a new challenge with Spa Vision and look forward to further developing their already extensive product and service portfolio. I’m fortunate to be joining such a respected company that prides itself on top quality service.” www.spavision.com



Business News

Appointments VOYA appoints international trainer

Holly Ferguson

IRELAND: Holly Ferguson has joined luxury organic seaweed skincare brand VOYA as its international trainer. With over eight years’ experience in the beauty and wellness industries, Ferguson joins VOYA from ESPA, where she was the UK international training manager. www.voya.ie

Spafinder Wellness gains tech VP

Miraggio Thermal Spa Resort nears completion GREECE: The finishing touches are being made to

the Myrthia Thermal Spa, set to open in late May at the Miraggio Thermal Spa Resort, Halkidiki. Designed by Athens-based DLP Architects with consultancy from Neil Howard Consulting, the E3m (£2.36m) spa will cover 3,000sqm and feature seven treatment rooms. Other facilities include a large thalassotherapy pool and a thermal wellness suite equipped with a steamroom, a Finnish sauna, a herbal sauna, a tepidarium and a cold plunge walking path (pictured above). The spa, which will offer the benefits of locally-sourced thermal waters, has a design that reflects contemporary style blended with natural elements of wood and marble.

Antonio Llanos

US: Spafinder Wellness Inc. has announced that Antonio Llanos has been named vice-president of technology. With more than 20 years of IT and management experience, Llanos will play a key role in guiding the company’s technology vision and strategic planning. www.spafinder.com

Mortimer joins Sweet Squared

Product houses Valmont, Algoane and KOS Organic Skincare have been chosen for treatments, while personalised wellness programmes will be created for guests to focus on their specific needs. www.miraggio.gr

James Mortimer

UK: James Mortimer is the new chief financial and chief operating officer of Sweet Squared. “This new role has been designed to strengthen our team and commitment to delivering the highest service levels possible for our customers,” said CEO Samuel Sweet. www.sweetsquared.com

Med Garden Spa blooms at Château St Pierre de Serjac FRANCE: Following an extensive two-year, €25m

(£19.7m) renovation at one of the Languedoc’s most beautiful wine estates, Château St Pierre de Serjac has reopened with a luxury hotel and Mediterranean garden spa. The 350sqm ‘guilt-free spa’, designed by François Thoulouze & Associates, offers chilled rosé from the estate alongside herbal teas and detox juices, as well as four treatment rooms, an Alpine-style indoor/outdoor swimming pool and an aromatherapy hammam. Sole product partner Cinq Mondes also consulted on the spa’s creation. An adjacent Mediterranean garden, fragrant with flowers and herbs, is dotted with cocooning double loungers, with fleecy blankets and hot water bottles provided in the winter. “A spa felt like an obvious extension to the estate and an opportunity to ensure that our guests can recharge and relax all year round,” said owner Karl O’Hanlon. www.serjac.com



when it’s got to be

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Images courtesy of Nirvana Spa, The Langham and Rockliffe Hall Spa

Business News

Sparcstudio relocates to new London HQ

Revitalised IHWA seeking new spa members GLOBAL: The revitalised

International Health and Wellness Alliance (IHWA) has opened up its membership to the global spa and wellness industry. Chaired by Samantha Foster, the not-for-profit organisation aims to unite the wellness industry, Samantha Foster identifying best practice and promoting wellness at a grassroots level. Incorporated in Australia, the IHWA is global in both its scope and mission with founding members including Ananda in the Himalayas;

Chiva-Som, Thailand (pictured); COMO Shambhala, Bali; Kamalaya, Koh Samui; Rancho La Puerta, Mexico; and SHA Wellness, Spain. As part of its mission to transform ten million lives in ten years, IHWA will facilitate programmes that engage, empower and educate society about wellness. Members can propose and participate in projects, with ideas currently under consideration including establishing meditation in schools; teaching organic gardening, or Wellness for Cancer. Samantha Foster said: “We are very excited to launch IHWA to the world, and we invite every organisation and individual with a passion for health and wellbeing to join us.” www.ihwa.org

UK: Leading spa, hotel and wellness design consultancy Sparcstudio has relocated to new offices overlooking the Thames in Richmond, London. The award-winning team (above) has created stunning luxury spa and wellness designs including Calcot Manor Spa in the Cotswolds and House Spa at Dormy House Hotel, Worcestershire. Most recently, Sparcstudio completed work on the newly launched premium fitness club Third Space at Tower Bridge. New projects include an extensive new-build spa for the Exclusive Hotels group in the grounds of South Lodge Hotel, Sussex, with site work due to start in late summer. www.sparcstudio.co.uk

Green light for £50m flagship Buxton Crescent development UK: Sixteen years since High Peak Borough Council and

Derbyshire County Council announced plans for the Buxton Crescent & Thermal Spa Project, the main contract work has finally begun on the £50m development. The historic Grade I listed building will be transformed into Buxton Crescent Hotel, a 79-bedroom spa hotel incorporating the neighbouring natural baths, a thermal mineral water spa and six boutique shops. The Buxton Crescent Hotel and Thermal Spa Company Limited is a joint venture. Trevor Osborne Property Group and CP Holdings (the holding company of Danubius Hotel and Spas) are joint developers, and Danubius Hotels, will run the spa hotel. The development is being funded by a £23.8m grant from the Heritage Lottery Fund alongside investment from High Peak Borough Council, Derbyshire County Council, Historic England, D2N2 Local Enterprise Partnership and developer Buxton Crescent Hotel and the Thermal Spa Company. Derbyshire County Council’s deputy cabinet member for health and communities and Buxton Crescent trustee, Councillor Ellie Wilcox, said: “I’m pleased we’re now able to start work to bring this wonderful building back into use and put Buxton back on the map as a spa town.” www.buxtoncrescent.com



Business News

Melt Design Hub unveils innovative Chelsea spa

Diary dates ISPA Conference & Expo September 13-15, 2016

The Venetian, Las Vegas, US The International SPA Association hosts global industry professionals for its annual event comprising presentations for business strategy with networking events and an expo featuring the latest spa product innovations. www.attendispa.com


September 27-30, 2016 Messe-Stuttgart, Germany

Swimming pool, sauna and spa designers, planners, architects and operators gather at this international trade fair and associated congress for pool and bath technology. www.messe-stuttgard.de/en/interbad

UK: Melt Design Hub has collaborated with Lázaro

Rosa-Violán Studio to create a new spa in London. Called Gazelli House, the elegant Chelsea day spa, realised in close partnership with Gazelli founder and creative director Jamila Askarova, aims to evoke the comfort and feeling of a residential house. Located in Walton Street, the highly choreographed ‘anti-spa’ features a series of homely rooms over three floors, with a ground floor retail area including a ‘sitting room’ instead of a reception area and basement ‘guest rooms’ in place of of treatment rooms, equipped with linen-lined beds and storage units concealed behind sliding doors. The first-floor ‘Sky Parlour’ has arching skylights and mirrored walls, while a floating, golden staircase that stands at the building’s heart is topped with book-lined walls intended to be reminiscent of Alice in Wonderland.

Global Wellness Summit

October 17-19, 2016 KitzKongress, Kitzbühel, Austria

This high-level, invitation only international event unites leaders, influencers and visionaries to positively impact and shape the future of the global wellness industry. Featuring an empowering agenda that includes interactive sessions and panel-led discussions. www.globalwellnesssummit.com

World Travel Market London November 7-9, 2016 ExCeL, London, UK


ISPA to honour Geraldine Howard US: The International Spa Association

(ISPA) will present the 2016 ISPA Visionary Award in memory of Geraldine Howard. Awarded each year to someone in the spa industry who has made significant contributions to both the definition and positive movement of health and wellness over the lifetime of their career, the ISPA board of directors voted on this decision at its January meeting. The award will be accepted by Howard’s husband, Captain Peter Redman, at the 26th annual ISPA Conference and Expo in September 2016. www.attendispa.com

Share your appointments, announcements, launches and diary dates with our News editor Sarah Todd. Call +44 (0) 115 950 4748 or email sarah.todd@spapublishing.com


A leading global event for the travel industry attended by 50,000 senior industry professionals, government ministers and international delegates to network, negotiate and discover the latest industry opinion and trends. The event, now in its 36th year, generates more than £2.5 billion of travel industry contracts. www.wtmlondon.com

Spa Life UK

November 15-16, 2016 The International Centre, Telford, UK

The UK spa industry’s foremost event in association with European Spa provides spa professionals with a combination of exposure to new product innovations, shared industry insights; extensive networking, one-to-one meeting forums, interactive seminars, gala dinner and the Good Spa Guide Awards. www.spa-life.co.uk












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Business Global Wellness Summit 2016

Celebrating a decade of excellence Global Wellness Summit chairman and CEO Susie Ellis looks forward to this year’s 10th anniversary event, which will be held 17-19 October at Kitzbühel in the Austrian Tyrol

Tell us about this year’s ‘Back to the Future’ theme:

Image courtesy of Öesterreich Werbung/Homberger

It was inspired by our European location, where so much of the spa and wellness industry was born. Also, as it’s the Summit’s 10th anniversary, we will be analysing the past decade in our Susie Ellis industry, as well as forecasting what lies ahead in the next ten years. I think ‘Back to the Future’ resonates on many levels.

What topics are on the Summit’s agenda? One thing that keeps GWS fresh and relevant each year is that we create the agenda with two new, stellar co-chairs. This year we’re fortunate to have Susan Harmsworth, MBE, the founder of ESPA, and Dr. Franz Linser, founder and managing director of Austria’s Linser Hospitality, collaborating with our team on topics and events. Key threads this year will include beauty, nature, medical wellness European-style, and the emerging sector of wellness lifestyle real estate. Of course, wellness tourism will feature strongly as the Tyrol is the cradle of this fast-growing tourism category.

Who are you keen to hear speak this year? I’m excited about so many presenters. Jan-Emmanuel De Neve, co-editor of theWorld Happiness Report, will provide critical insight on the developing concepts of happiness and wellness. David Clay Large, author of many books, including The Grand Spas of Central Europe: A History of Intrigue, Politics, Art, and Healing, will be fascinating. So will Dr. Harald Stossier, Dr. Christian Harisch and Henri Chenot, medical and executive leaders at Viva Mayr, Lanserhof and the Chenot Group respectively, who will discuss what the world can learn from Europe’s medical-wellness traditions. Dr. David Bosshart, CEO of the European think-tank Gottlieb Duttweiler Institute, whose work centres on the future of consumption and social change, will present some eye-opening trends.


What are you most excited about this year? Because it’s our 10th anniversary, we have a few special things planned. There will be many in-nature experiences and activities. We’re not holding the event in a high-rise hotel, but at the KitzKongress in Kitzbühel, and delegates will be staying in smaller, Austrian-style hotels within walking distance. Also, we will spend one afternoon at the top of Hahnenkamm mountain, home of the world’s fastest downhill ski race, witnessing some spectacular views. And delegates will hear from Stephan Eberharter, two-time world ski champion and Olympic gold medalist for Austria.

Tell us about some special moments from previous Summits? Every Summit has been unique and special. One of my favourite moments was in New Delhi, India, when His Holiness the Dalai Lama didn’t want to leave the stage after his planned 60-minutes address. He stayed for over 90 minutes and his message of how important the mind is to true wellness was breathtaking. Also, it was profound when the children from the Instituto Thomas Jefferson took the stage last

year in Mexico City to teach executives simple lessons in empathy, optimism, anger management and goal setting – a powerful illustration that we need to be much more focused on the young if we want to prevent so many lifestyle diseases.

If delegates take one thing away from this year’s Summit, what would you like it to be? I hope that delegates will come away inspired and empowered. And if we can spark a new conversation about the distinction between wellness and well-being, we will drive even more momentum in helping to transform people’s lives. www.globalwellnesssummit.com


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Spas Mandarin Oriental, Marrakech, Morocco



Spas Mandarin Oriental, Marrakech, Morocco

Left: The 70sqm indoor heated pool, located at the far end of the spa, has a large fireplace that creates a warm ambience even on colder winter days

Out of Africa

Traditional hammam treatments and authentic Moroccan style are at the heart of Mandarin Oriental’s first African property, in Marrakech



he bathing rituals of the hammam are an integral part of Moroccan culture and play a central role in daily life throughout the country. Little wonder then that Mandarin Oriental, Marrakech has embraced this rich history at its stunning new spa on the outskirts of the buzzing North African city. Surrounded by deep-red earth in 20 hectares of landscaped olive groves, the resort is set against the stunning, snow-capped backdrop of the Atlas mountains. The main building, spa and private villas at Mandarin Oriental, Marrakech mimic the surrounding desert landscape with their rusty, sandy colouring and contrast naturally with the azure blue skies. Further integrating the resort into its surroundings is the interior design by French partners Patrick Gilles and Dorothée Boissier, which references traditional Berber culture and features Andalucian-Arabic influences. The rustic stylings gently complement the rich textures and elegant luxury that is a trademark of the Mandarin Oriental group. A focus on hydrotherapy runs into every one of the 54 walled villas, which each offer access to a heated pool and a whirlpool bath as well as bathrooms equipped with steam-shower cubicles that allow guests to enjoy a private, personalised hammam experience. A further nine suites, seven of which have their own rooftop plunge pools, are located in the main hotel building, which also houses the resort’s three bars and restaurants. The property’s landscaped gardens, with 100,000 roses of 30 varieties, are a fragrant highlight when in bloom, while a focal point for the resort as a whole is the 610sqm outdoor swimming pool, where guests can exercise or laze in the heat of the Moroccan sun.



Spas Mandarin Oriental, Marrakech, Morocco

“The spa is paramount to the operation. It is an integral part of our personality and why guests should come and stay. It’s certain to become a popular spa destination resort.� Mark S. Bradford, general manager,

Mandarin Oriental, Marrakech



Spas Mandarin Oriental, Marrakech, Morocco

In safe hands The Marrakech resort is owned by Park Palmeraie S.A and operated by Mandarin Oriental Hotel Group under the watchful eye of general manager Mark S. Bradford, who has spent 15 years working with the company in Bangkok, Chiang Mai, Manila and most recently Jakarta. Bradford joined the Marrakech project in May 2014, prior to its October 2015 opening, and he has a deep understanding of the key ingredients that make a spa operation successful. “I was attracted to the rich culture of Morocco and its potential, where we can create truly incredible experiences for our guests,” he says. “We are learning to appreciate the Moroccan culture of spas and wellness and are showcasing them with experts from the group in our unique spa.” A central part of the the resort’s business model, the spa reflects an active approach to wellness. “The spa is paramount to the operation,” adds Bradford. “It is an integral part of our personality and a big reason why guests should come and stay at the Mandarin Oriental, Marrakech. It’s certain to become a popular spa destination resort.”

Moroccan by design The spa at Mandarin Oriental, Marrakech is billed as a sanctuary of wellbeing and occupies a standalone building covering a total area of 1,800sqm. Beyond its sun-drenched


entrance lies the cool, calming and serene reception area, complete with retail space, which looks out to a central pool and fountain. The spa’s design, by Gilles and Boissier, features traditional Moroccan elements and takes inspiration from the architecture, cathedrals and historic mosques of Andalucia. “The spa is constructed from the characterful, ubiquitous red bricks of Marrakech, making for a mystical architecture where light plays around the bronzed glass blocks of the massage cabins, moucharabieh screens and fan vaults,” Boissier describes. Guests are welcomed with a signature ritual before donning their spa slippers and venturing through stunning Arabesque arches down two corridors that lead to the treatment rooms and further on to the tea lounge and pool. There are six treatment rooms in the spa, including one for couples and a spa suite, each with their own vitality bath, and one room devoted exclusively to delivering ever-popular Thai massage treatments. Each of the treatment rooms has its own private garden where guests can enjoy post-treatment relaxation and refreshments. Clockwise from far top left: Geometric designs in traditional materials; the centrepiece 610sqm heated pool allows for exercise and relaxation; a natural outdoor space for contemplation; taking mint tea in a spa treatment room garden; one treatment room is exclusively for Thai massage; traditional Moorish touches feature throughout; the light and airy yoga studio


Spas Mandarin Oriental, Marrakech, Morocco

From left: Marrakech’s ubiquitous red bricks have been used to create many of the spas interior and exterior features; monochrome simplicity in the spa salon

SPA STATS Mandarin Oriental, Marrakech +212 524 29 88 88 www.mandarinoriental.com General manager: Mark S. Bradford Director of spa & wellness: Malika Rojhani Group director of spa: Jeremy McCarthy Architect: Pascal Desprez Designers: Gilles & Boissier Spa area: 1,800sqm Staff: 14 Brands: Biologique Recherche, Aromatherapy Associates, Linda Meredith, The Refinery, Nectarome Facilities: Indoor heated pool, yoga studio, fitness suite, spa garden, tea lounge, six treatment rooms including one for couples and a spa suite, Thai massage room and two hammams

“I try to create a moment of serenity, a moment of relaxation. For the guest to come here and forget everything outside.” Malika Rojhani, director of spa and

wellness, Mandarin Oriental, Marrakech “The courtyards add an outdoor dimension to the experience,” explains Mandarin Oriental’s group director of spa, Jeremy McCarthy. “This is very unique and a true expression of the local Moroccan culture, so you feel a sense of history and are rooted in a sense of place through the very design of the spa. Two traditional hammams, integral to the spa offering, are decorated with ethnic mosaics and incorporate raised, heated treatment beds. Before and after treatments guests can take Moroccan mint tea in the luxury tea lounge, which features a large open fireplace and soft furnishings that continue the ancient Berber motifs. A 70sqm indoor heated pool, sited at the furthest end of the spa and surrounded by loungers, offers views to the spa garden from large bay windows and is equipped with a grand fireplace that creates a cosy atmosphere on colder winter days. The garden itself is currently being developed to feature a number of relaxation spaces and areas in which outdoor wellness classes can be taken. This end of the spa building also boasts an indoor yoga studio and a well-appointed fitness suite with the latest hi-tech Technogym equipment.

A journey through space Mandarin Oriental agreed the management deal on the property after completion of the build and as the spa design was already in place, much work went into ensuring the guest


journey would provide the level of experience expected at a Mandarin Oriental property. “If we were building something from scratch we would build it to match the guest experience we want to create,” McCarthy explains. “But, we wouldn’t take over a property unless it gave us the right things to work with. We thought carefully about how the guest arrives and where they go. As it’s a resort property we anticipate it will be popular with couples, so we mapped out the flow of what would be included in those experiences.” This deep consideration of the guest experience is echoed by Malika Rojhani, director of spa and wellness at Mandarin Oriental, Marrakech. “We tried to create a moment of serenity – a moment of relaxation. We want the guest to come here and forget everything outside,” she states. Having worked as a spa director in the city for many years at properties including Royal Mansour and Palais Namaskar, Rojhani joined the project in September 2014


Spas Mandarin Oriental, Marrakech, Morocco

Signature hammam treatment: Traditional This relaxing treatment begins in the steam room to open the pores. The skin is then thoroughly cleansed using a traditional Moroccan soap made from crushed olives and eucalyptus. Full body exfoliation through the use of the kessa glove follows, along with hair washing and a traditional stretching massage called Tadelakt. Finally, a mineral-rich clay sourced from the Atlas Mountains is applied as a wrap, before the body is thoroughly cleansed with warm water for total rejuvenation.

From top left: Mandarin Oriental’s Time Rituals remain a popular choice on the treatment menu; an enchanting atmosphere is created as dusk falls over a pool terrace

and this will be her fifth spa opening. “It’s a big experience for me,” she admits, “especially to join a group like Mandarin Oriental – they are very good at spa.” Rojhani has been influential in the spa’s evolution, replacing the beauty area with a hair salon and reworking the layout of the reception space. She has also been instrumental in the spa’s choice of brand partners and the further development of the treatment menu. Aromatherapy Associates features prominently alongside Biologique Recherche, an exclusive in Marrakech, and Linda Meredith’s hi-tech anti-ageing facials. Local brand Nectarome, founded in the foothills of the Atlas mountains, was chosen to provide products for the treatment rooms. The company sources plants and herbs from its bio-aromatic garden to produce blends inspired by ancient tradition, modern aromatherapy and herbal medicine. Rojhani worked closely with Nectarome to provide bespoke honey and ginger scrubs, and the signature Grapefruit and Rosemary blend that is present in the amenity kits throughout the hotel. “Nectarome is a special one, their Argan oil is the very best quality. They are passionate about what they do, and they are pharmacists. It was a natural choice,” says Rojhani proudly.


Some like it hot While Mandarin Oriental’s Time Rituals take pride of place on the therapy menu, the introduction of Moroccan hammam rituals has created the biggest buzz. “Hammam is our culture, it’s part of our life, it’s a ritual. So for guests, when they come to Morocco they want to experience something very Moroccan,” reflects Rojhani. A number of treatments have been included on the spa menu that aim to provide a traditional experience and as there is no strict standard to hammam treatments, Rojhani has introduced some standard protocols to ensure continuity of service. The Beldi treatment includes steam, Moroccan black-soap cleansing and a vigorous scrub using a kessa glove. More elaborate rituals include Caracal, which combines the hammam with a massage, a body wrap, an oxygen facial and even a blow-dry and make-up session. There is also a male-specific Arabian Ritual that encapsulates the hammam experience alongside an oxygen facial and a warm-oil neck, back and shoulder massage, concluding with a foot massage. The popularity of hammam treatments has grown within the Mandarin Oriental Group ever since they launched at its resort in Bodrum, Turkey, in 2014 and they are now being taken back to the Far East. “We have fallen in love with the


Spas Mandarin Oriental, Marrakech, Morocco

“You can have a beautiful spa but its success really comes down to the gift that your therapist has and how talented they are at delivering it.”

Jeremy McCarthy, group director of spa,

Mandarin Oriental Hotel Group

hammam offering and think it’s a wonderful treatment,” says Jeremy McCarthy. “Mandarin Oriental has always been known for bringing our oriental heritage into our spas wherever they are in the world. I like the fact that we are learning things in North Africa and the Middle East that we can bring back to our spas in China, for example.”

A shift in focus With a reputation for innovation and personalisation, Mandarin Oriental was a pioneer of the concept of booking time with a therapist rather than a particular treatment and McCarthy plans to take this ‘spa time’ focus one step further. He believes that spas should place even greater emphasis on the essential role therapists play in the guest experience. “You can have a beautiful spa but your success really comes


down to the gift that your therapist has and how talented they are at delivering it,” he explains. Therefore, the Time Rituals concept, in which therapists personalise treatments, has been expanded to enhance their status and abilities. “Our approach is already personalised, but will be even more personal. Not only customising the treatment to the guest but customising it to the therapist.” Depending on their expertise, therapists can now adapt treatments according to their skills, loves and personal preferences. “It’s about encouraging a diversity of skills, as opposed to everyone being trained to perform all the same treatments at a superficial level,” says McCarthy. As ever, Mandarin Oriental is setting standards in the world of spa and the valuable progress it has made during its first foray into Africa looks set to have a ripple effect across its still expanding global network of properties.

With thanks to The Moroccan National Tourist Office For more information on Morocco: www.visitmorocco.com Clockwise from top left: The indoor pool offers views of the surrounding landscape through Berber-styled window screens; Freshly prepared treatment ingredients; the Technogym-equipped fitness room; the rose-filled spa gardens are a fragrant highlight when in bloom


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Design focus Barr + Wray

Exceptional experiences Barr + Wray’s European sales director Lorne Kennedy reveals how the world renowned spa design and engineering company sets about creating truly enduring wellbeing and relaxation spaces


ith more than 50 years of design and contracting experience, the dedicated hydrothermal experts at Barr + Wray have worked on over 250 spa installations worldwide. Bridging the gap between spa interior design and wet spa engineering with consummate ease, Barr + Wray’s work predominantly lies in the luxury hotel and resort spa market, where it offers an integrated, coordinated solution within what is arguably one of the most complex parts of a high-end spa development. The company prides itself on providing complete spa solutions, from initial concept to completion and post-installation support. From the refined elegance of ESPA Life at Corinthia, London to the splendour of Four Seasons Resort, Dubai and the inimitable GOCO Spa Venice, Barr + Wray consistently creates exquisite interior spa spaces that go to the very heart of enduring and enjoyable wellness. We spoke to the company’s European sales director Lorne Kennedy to find out more about what’s next for the dynamic design firm. What makes Barr + Wray unique? Barr + Wray’s service can be considered unique because our products are completely bespoke and individually designed for every client. Our team of designers and engineers have a great passion for thermal cabins, pool filtration and all aspects of wet spa, so we thrive on new challenges presented to us by our clients. Where does the heart of your expertise lie? With over 50 years’ experience, we have provided cutting-edge design, engineering and build work on some of the most prestigious spas in the world. We are a truly global company. Our headquarters are in Glasgow, Scotland, from where we serve clients throughout the UK, Europe and the US. In addition to this we have offices in Dubai and Hong Kong which are ideally placed to service the Middle Eastern, Asian and African Markets.


from conceptual and technical design and specification, to supply, installation and commissioning of all the equipment in our extensive portfolio. This can include lap/vitality pool structures; pool filtration/water treatment systems; water features; and thermal cabins including saunas, steamrooms, experience showers, ice rooms, heated loungers and ice fountains. What have been your favourite projects? Ritz-Carlton gave us the opportunity to create a fantastic vitality pool at their Bali spa. Surrounded by lush gardens, the entire spa really captured the resort’s coastal surroundings. Other notable global projects include: Resorts World Sentosa in Singapore; JW Marriott’s award-winning GOCO Spa Venice; St Regis Dubai; Four Seasons Dubai and Four Seasons Bahrain. Closer to home, One Spa Edinburgh was a truly ground-breaking UK development.

“Our products are completely bespoke and individually designed for each and every client” Lorne Kennedy, European sales director, Barr + Wray

How do you begin planning a thermal zone? The geographic location is important when deciding which thermal experiences to offer. The spa journey should be easy for guests to follow, but ultimately the size of the facility helps determine the number of cabins we can accommodate, taking into account the plant room space required for maintenance. How do you balance cost with quality? Clients can spend anything from £12,000 to £150,000 on a sauna, with pool structures, water features and thermal cabins also options. The goal is to create a spectacular concept within a budget that is right for the property. What exactly does Barr + Wray offer? We provide a full, turnkey solution in order to furnish clients with a total wet spa package

What’s next for Barr + Wray? We have quite a few exciting spa projects in the UK that are scheduled for completion in 2016. These include Swinton Park Spa in Yorkshire as well as The Poultry Hotel, former headquarters of Midland Bank, and Ten Trinity Square, both in London. Further afield, our Hong Kong team are executing projects with Grand Hyatt Manila and also MGM Cotai and The Parisian in Macau, which are due for completion in 2016. In Dubai, our team are in the process of delivering exceptional projects for Bvlgari Hotel & Resort, Dubai; Palazzo Versace, Dubai; Mandarin Oriental, Doha; Address Hotel The Boulevard, Dubai; and the Etihad Airport Hotel & Spa, Abu Dhabi, which are all due for completion in 2016/17. www.barrandwray.com Opposite page, clockwise from top left: Barr + Wray installations at Ritz-Carlton, Sawangan, Bali; Four Seasons Resort, Dubai; One Tower Bridge, London; GOCO Spa Venice; Four Seasons Resort, Dubai; Goodman Fields, London, UK


Design focus Barr + Wray



Style Outdoor spaces



Style Outdoor spaces

Gardens of delight The creators of five exquisite spa gardens describe how they have encouraged guests to engage with their surroundings


or spa owners and designers, creating beautiful exterior spaces where guests can feel the benefits of the natural environment is a key aspect of providing a truly enduring wellness experience. An inspiring outdoor spa area can provide another dimension to guests’ enjoyment, connecting them with nature and setting them on a whole new journey of discovery. With many of the finest European spas benefitting from uniqely beautiful surroundings, we have chosen five properties that display an outstanding exterior design philosophy, and asked their creators how they set about connecting their indoor and outdoor wellness offerings. From Mandarin Oriental, Bodrum’s contemporary appreciation of its historic Mediterranean location, to the elegant rooftop spa garden at Lime Wood Hotel in the heart of the UK’s New Forest, we explore how each property has used its location to best effect. We discover how the spa gardens at Lefay Resort & Spa Lago di Garda, Italy reflect its holistic approach to wellness, and how the rich Portuguese vitaculture of an 18th century quinta has been encompassed at Six Senses Douro Valley. Finally, we take a sensory exploration of the enchanting relaxation spaces at Le Terme Spa in Basilicata, Italy, where guests can relax and unwind amidst the diffused scents of the sea and pine trees. So step outside with us and enjoy the views...


Beauty blooms eternal

Mandarin Oriental, Bodrum, Turkey

Designed by Phil Jaffa, founder and managing director, Scape Design Associates

“We wanted to encapsulate the intrinsic beauty of the site, in a secluded valley overlooking a magnificent coastline. Güzel manzara, the Turkish words for ‘beautiful view’, accurately describe the design philosophy. “The garden’s landscape is influenced by the indigenous mosaic habitat and charts the romantic journey from Mediterranean pine forest and shrub land, to olive groves and savanna. This narrative was realised through a sequential spa experience, with destinations and vistas unfolding along the pathways descending gracefully down the hillside. Phil Jaffa “Arrival at the spa is via a winding path running through a swathe of scented jasmine, finishing up at a grand entrance that is orientated to capture ocean views. The spa garden is designed to allow places for leisure, intimacy and contemplation (left). “The design uses water as an element of unification, starting with a large reflection pool at the garden entrance. The pool houses a floating tea pavilion where guests can enjoy refreshments as they watch the waters cascade out over a stone-clad edge, creating a dramatic water curtain that descends to a series of pools within the grassland below. “The lower gardens house the spa’s outdoor swimming pool, a series of spa pools and a hidden sauna enclosed within the rock work and the walls of the surrounding garden.”

www.scapeda.co.uk | www.mandarinoriental.com


Style Outdoor spaces


Heaven scent

The Herbery, Herb House Spa, Lime Wood Hotel, UK

Designed by David Elton, director, Lime Wood Group “The Herbery rooftop spa garden was especially designed to reflect the location of the spa and its natural approach to wellbeing. It was deliberately planted to contrast the small, delicate herbs with the majestic trees in the forest beyond. “The proximity to the forest and rooftop position influenced the planting to be as unstructured as practically possible, to ensure there was a natural visual flow from the herbery to the forest. The design very much evolved as we planted and we saw what things looked like in situ – it was not a rigid plan. “Key design challenges included drainage from the rooftop, as well as the David Elton practicalities of getting that volume of soil, plants and gravel up there – we had to physically move 500-year old olive trees up five storeys and into planting position. Careful plant selection and soil composition helped, as well as the use of gravel drainage, lots of manpower and some very large cranes. “I’m most proud of the overall sense of serenity that the planting has created and how it is maturing. It’s also great to see our guests’ reactions to the space, especially when surprises like the late spring/summer carpet of alliums sphaerocephalon appear on the herbery roof.” www.limewoodgroup.co.uk



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Style Outdoor spaces


Natural energy

Lefay Resort and Spa Lago di Garda, Italy

Designed by Liliana Leali, president of Lefay Resorts “Our Therapeutic Energy Gardens are an integral part of our Spa Method wellness programmes and have been designed to reflect the resort’s philosophy, which incorporates Classical Chinese Medicine. There are five different stations characterised by individual shapes, colours, fragrances and different fitness activities. “The Green Dragon lies to the east and represents nature’s renewal, spring. It is dominated by evergreens and herbs such as mint, with wooden seating and paths made from split tree trunks. Liliana Leali “The Red Phoenix, to the south, represents the height of energy – the summer months and midday heat. This area is characterised by its reddish paving stones and its rounded, oval forms that resemble flames. It is planted with summer flowers and medicinal plants associated with serenity. “The White Tiger is to the west and is designed for reflection. Dominated by the colour white and equipped with metal benches, this space represents the sunset and the autumn. “The Black Tortoise is to the north, down in a valley. This area features a rocky cavern, a tiny stream and benches carved out of the living rock. It represents matter, depth, foundations and stability. Finally, The Centre, as its name implies, is at the heart of our Therapeutic Energy Gardens, and represents the central axis upon which the world and life itself hinge upon. It is both a landmark and a mirror of the sky. Architecturally, The Centre is on a hill between two 15th century ruins, right at the centre of our therapeutic circuit. It is characterised by its yellow flowers, medicinal plants such as Melissa, and truly breathtaking views.” www.lefayresorts.com



Photos: Center Parcs Aqua Sana, Woburn


HLC offers expert advice to all those embarking on any exciting and cuttingedge project in the field of hospitality & leisure, including: spa and wellness facilities; hotel and resort accommodation; food and beverage outlets; retail experiences; indoor and outdoor leisure; infrastructure and landscaping designs.

“We take your aspirations and turn them into reality, across the whole spectrum of hospitality, spa, wellness and leisure developments.” Don Camilleri HL Concepts

dc@hlconcepts.co.uk | www.hlconcepts.co.uk

Style Outdoor spaces


Organic culture

Six Senses Douro Valley, Quinta de Vale Abraão, Portugal

Designed by Teresa Barão, co-founder and landscape architect, Topiaris “Bonding the valuable historical and cultural resources of an 18th century Douro farm with new vibrant contemporary outdoor spaces, we were able to give spa guests a range of experiences from serene to exciting, while engaging all of the senses. “The exterior design was very much inspired by the strong character of the ancient 18th century quinta, reflecting a land of tradition and culture, organically bound to its history, Teresa Barão religion and agriculture. “I was also inspired by the amazing surrounding landscape, a World Heritage site, where the hills contiguous to the Douro river are hand-sculpted in terraces lined with grapevines. “The design is aimed at balancing traditional and contemporary aspects. It maintains the original structure, as seen in the upper terraces, which have always been the formal gardens of the house, but reinterprets the ‘formal’ language using different vegetation displays. “A former tennis court on the lower platform has been replaced with a vibrant vegetable garden with traditional elements, such as the schist walls, blended with new materials like the corten steel forming the beds. “The vegetable garden is a vibrant, living, organic space that strongly appeals to the senses. It is mutable as it changes with the harvests and with the seasons, and it is deeply connected with both the hotel and spa.” www.topiaris.com | www.sixsenses.com




Style Outdoor spaces

Country chic

Le Terme Spa at Santavenere Hotel, Basilicata, Italy

Designed by Piero Carnevale, owner, Santavenere Hotel “Santavenere is beautifully immersed in a marvellous 10-hectare park where every single lemon, olive, carob and pomegranate tree seems to warmly welcome each guest. This meant that we had just one challenge to overcome when we considered the spa’s exterior spaces: simply respecting this invaluable natural fortune. “Our location had a substantial influence on our exterior design. The spa opens onto an outside relaxation area with Piero Carnevale two large gazebos for massages. This space features a country chic-style patio surrounded by grass and enriched with a large variety of flowers and plants typical of the indigenous Mediterranean vegetation. The traditional style of this outdoor area is mirrored in our choice of natural materials. “The outdoor gym is situated on a ‘wavy’ balcony carved into a slope that faces one of the most enchanting bays in Maratea, enabling guests to work out their every day stress and aid spiritual and mental relaxation. “A more private area also lies on this side of the cliff, below a statue of Christ watching over and protecting the bay. Here, guests can practice shiatsu, yoga, Pilates and meditation. “Finally, surrounded by the garden facing the bay and bounded by lemon, olive, carob and pine trees there is the seawater pool. We have a number of aqua therapies including Watsu and Pilates, so our guests can enjoy the benefits of being immersed in the water whilst being surrounded by the scents and the soothing sounds of nature.” www.santavenere.it








Interior Design I Engineering Design I Pool + Thermal Installation I Maintenance

Middle East + Asia Barr + Wray Dubai T: + 971 4320 6440 E: sales@barrandwray.com

UK + Europe Barr + Wray T: + 44 141 882 9991 E: sales@barrandwray.com


Asia PaciďŹ c Barr + Wray Hong Kong T: + 852 2214 8833 E: sales@barrandwray.com

Business focus Stella Photi, Wellbeing Escapes

Sianji Wellbeing Resort, Turkey

The greatest escapes

Wellness travel pioneer Stella Photi, founder and managing director of Wellbeing Escapes, talks to European Spa about the company’s decade of success and changing global trends IN T E RVI E W BY HE LLE N A B ARN E S

B Right: Wellbeing Escapes’ founder, Stella Photi is also a founding member of the International Health & Wellness Alliance Above: The quality of treatments and activities is ensured by the company’s extensive partner vetting process Above centre and far right: Integrity and authenticity are watchwords in providing transformative experiences for the brand’s clients


ack before it caught hold of the global imagination, one woman’s personal search for ‘wellness’ sparked the formation of what is now a 60-strong global partnership portfolio. Ten years after being founded by Stella Photi, Wellbeing Escapes provides significant booking volumes at many of the world’s leading spa destinations, in a sector that, according to Global Wellness Institute figures, has seen 40% growth in the last two years alone. “My initial vision for Wellbeing Escapes was quite narcissistic and came about during my career with an American corporation,” reveals Photi. “I had a young child and a demanding job, so stress levels were high. I would seek to keep things in balance by researching places we could go together as a family, with spas to help me to decompress. But the quality of treatments and activities was hit-and-miss even at good resorts. Obviously things weren’t as refined as they are now, but this was precious time to me and I somehow felt diminished by the bill at the end of our stay.” As a result of her experiences, Photi began formulating ideas about how to make wellbeing more accessible. “I remember thinking… what if there was a company that could pre-qualify genuine wellbeing retreats, with dedicated teams and trained


Business focus Stella Photi, Wellbeing Escapes

Lefay Resort & Spa Lago di Garda, Italy

Fusion Maia, Vietnam

treatment protocols? What if we could pull it all together and become a trusted source to find perfect wellbeing places with inclusive packages, clarity on cost, certainty on booking and endorsement of authentic treatments or wellbeing activities. If I was searching, then surely others must be too?,” she recalls. Photi’s research revealed that what she had in mind was not yet available anywhere “A decade ago the spa industry was moving, but less along the wellness route,” she recalls. “It was a time when you had to explain what wellbeing meant, so it certainly wasn’t an easy-hit market. Spa trends back then conjured up Champagne pampering, and detox was all the rage. I wanted wellbeing and preventative health with therapies to help people help themselves.” Building a business

Driven to create a new concept in wellbing travel, Photi decided to target 40-something city professionals. “My first set of clients, back in 2006, was a miniscule market of hard-core, high-net-worth individuals who recognised the need to look after themselves in a preventative way,” she says. “I went with my gut instinct and decided to be ‘experience-led’ rather than destination driven. We were not selling holidays with add-on spa treatments, our founding


Kamalaya Wellness Sanctuary, Thailand

focus was to source the absolute best inclusive wellbeing breaks.” In bringing this seemingly small market to life, Photi established her bold company ethos, generated online target audiences and injected her own passionate personality to provide trusted levels of personal service for every customer. “It took some doing,” she smiles. “I believe a business is only successful if it is sustainable – anyone can make a quick buck, but when you are genuine then it works for everyone involved. Integrity and authenticity are now overused terms, but we’ve always aimed to find experiences that help transform clients’ lives.” Indeed, the company’s 40% repeat booking rate is testament to that trust, while its philosophy has earned Wellbeing Escapes awards aplenty, most recently the Telegraph Travel Awards Best Specialist Operator, voted for by 75,000 readers. The personal touch

From instigating a new era of travel opportunity to strategising for sustainability ten years on, Photi has always focused on providing access to authentic wellbeing experiences, but she reveals a perhaps unusual statistic for the 21st century. “We are very consultative and our website platform is key, but only 20% of


Business focus Stella Photi, Wellbeing Escapes

Point Yamu by COMO, Thailand

SHA Wellness Clinic, Spain

bookings are made online,” she states. “Ultimately it is about a personal engagement. Customers want to speak to someone experienced who understands their needs and can provide in-depth information and advice. I am proud to say our team is highly trained, and yes, it has taken many years to build the knowledge we now hold, but this is priceless in guiding our clients on a whole range of health and wellbeing experiences.” As spa trends changed and new health markets emerged over the last decade, so has the stress factor increasingly taken hold in people’s lives. “Much has recently improved,” says Photi, “but people are at breaking point with technological lifestyle demands that don’t allow time to rest or restore. Consequently we are facing a stress epidemic.” “I know it sounds likes a cliché but it’s tangible,” Photi continues. “When we talk to customers we can hear their distress, so we are not dogmatic or preachy. We are about balanced, happy, healthy solutions and when we connect with clients after a Wellbeing Escape – wow! This is what drives me to take more people on their next wellness step – knowing that 90% return as better versions of themselves.” Political and social engagement

Photi believes that awareness of the importance of wellbeing has increased for political and economic reasons. “There’s been a tremendous shift in wellness thinking, certainly in the UK where the government recognises its National Health Service is under great pressure, so it’s in politicians’ interest to push wellness to the general public,” she explains. “Economics also has a part to play and consumers are far more sophisticated in terms of how they spend time and money. Expectations are high and the industry has raised standards with superb companies driving access to wellness forward. Also, people are living longer with lifestyle illnesses, which means health systems are in crisis and the political message to generate self-responsibility for a healthy lifestyle is paramount – anything else is currently unsustainable.” The strong message from Wellbeing Escapes is that it’s okay to look after yourself. “Thankfully it’s no longer seen as


From above left: The stress of modern life means more people are seeking out wellness travel experiences; Wellbeing Escapes partners with high-end spas in stunning locations

selfish or weak to invest in personal wellbeing,” says Photi. “Clients are prepared to spend time and money travelling up to four times a year to find, boost or enjoy wellness and help themselves heal.” In this respect, Photi believes there is little comparison to ten years ago. “Consumers now want to push the boundaries and learn new healthy lifestyle skills – this also comes with social media bragging rights; the online sharing of everything from nutritional eating to experiential holidays at destination spas has made wellness sexy and fashionable.” Partners for the future

In holding the wellbeing needs of clients close to her heart, Photi has no time for hidden agendas. “We are straight and to the point; we thrive on integrity and transparency with absolutely everyone we work with,” she states candidly. “Happily, we love what we do and are fortunate to partner with amazing destinations and work alongside incredible people that share our values.” Approached regularly by organisations looking to be part of the portfolio and carry the Wellbeing Escapes badge of honour, Photi says: “Although we are a commercial enterprise, we’re acutely aware that we provide knowledge to a vast number of people, so we hand-pick partners carefully and carry out an extensive selection process.” Photi believes wellness concepts will continue to proliferate and evolve, and Wellbeing Escapes’ recent co-branded deal with global travel company Kuoni affirms her beliefs. “We’ve all come such a long way with a greater understanding of wellbeing, our industry can now do so much more integrated thinking to meet current wellness needs,” she emphasises. “This amazing partnership, taking Wellbeing Escapes to the mass market, suggests that authentic wellness is here to stay.” www.wellbeingescapes.com


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Treatment focus

Margaret Dabbs launches The Medical Pedicure Responding to a growing need for high quality, cosmetic and podiatry-based foot treatments, Margaret Dabbs London has combined consultation, analysis and hi-tech machines to create The Medical Pedicure. Internationally renowned for her results-driven hand and foot treatments, Dabbs has previously been involved in spa concepts and Margaret Dabbs design with some of the world’s leading luxury hotels including Sandy Lane Barbados, Four Seasons and Mandarin Oriental London, as well as partnerships with retailers including The Urban Retreat in Harrods, Liberty’s and Space NK Westbourne Grove, London.


Performed by a qualified podiatrist, The Medical Pedicure scrapes, buffs, smoothes and refines feet to perfection in 45 minutes. Foot files and electric equipment treat toenails and more serious concerns by surgically removing calluses and tough, dry skin. Nails are shaped and rehydrated with Dabb’s excusive range of products, which have Emu Oil as the key active ingredient. This treatment, popular with men and women, transforms feet and covers treatment, prevention and care of the feet. “Margaret Dabbs London is fast becoming a globally recognised brand, blazing a trail for a re-evaluation of feet and hands within the spa industry,” says company founder Margaret Dabbs. “We offer a brand new revenue stream opportunity for credible, results-driven treatments and products for men and women.” www.margaretdabbs.co.uk


Menu New products & therapies

Treatment focus

Playful pigments CND’s latest nail innovation, Creative Play Nail Lacquer, is available in a palette of 80 colours across ten different finishes and is formulated with micronised pigments that offer a short-wear, three-step system for colour. The ten finishes are crème, holographic glitter, metallic, metallic glitter, micro glitter, multi-colour glitter, pearl, satin, shimmer and transformer. Delivering smooth, uniform application with high-gloss and richly saturated colour, Creative Play was developed for clients who prefer frequent colour changes, and provides new options for spa professionals. www.sweetsquared.com

Thalgo Maupiti Stopover Thalgo has launched a special edition facial specifically for the summer. Maupiti Stopover is a 45-minute spa ritual that celebrates its Polynesian origins with relaxing sensorial massage techniques, textures and fragrances. Commencing with a signature relaxation massage infused with marine extracts, the facial combines exfoliation, detoxifying massage and cellular stimulation. The Replenishing Mask then nourishes and moisturises the skin with essential minerals. The treatment concludes with an application of the new Tropical Island Cream, which is formulated with water from the lagoons of Polynesia, rich in minerals and polysaccharides to nourish and revive the skin. www.thalgo.co.uk

Beauty sleep in a jar ESPA has launched Overnight Hydration Therapy, a new night cream to hydrate, smooth and boost radiance. This 99% natural cream-gel mask offers an effective solution to revive skin at night, with a Tri-Active blend of replenishing plant extracts, restorative marine actives and soothing essential oils, that leaves skin smooth, supple and glowing by morning. Cedarwood, ylang ylang and lavender calm and soothe the mind, seaweed extract hydrates, while chicory root boosts cellular regeneration. The addition of stablised vitamin C brightens the complexion and hyaluronic acid smoothes fine lines and wrinkles. www.espaonline.com



Menu New products & therapies

An overnight cure Designed to purify, detox, refresh and regenerate skin at night, Germaine de Capuccini has launched Sleeping Cure, an intensive 10-night beauty treatment. The treatment renews and regenerates the skin from the first application, combining scientifically advanced ingredients and plant extracts to anti-oxidise, detoxify and soothe. Sleeping Cure works when the body is in deep rest to aid cellular regeneration and skin purification. Perfect for stressed, dry or ageing skin that has suffered from lack of sleep, it’s also ideal to boost dull and lifeless skin. www.germaine-de-capuccini.co.uk

Treatment focus Universal Contour Wrap CO2 Anti-cellulite Treatment Designed to smooth cellulite and leave skin firmed and revitalised, Universal Contour Wrap’s professional Anti-Cellulite treatment combines Carboxytherapy with patented ingredients. Its three stages begin with upper leg and buttock exfoliation, followed by the CO2 Body Sculpting application using patented CO2 patches. A draining lymphatic massage is then performed with either Anti-Cellulite Massage Oil or Rosemary & Lime Detox Massage Oil. The new treatment has shown an average reduction in the appearance of cellulite of 17% after four weeks in clinical trials. www.universalcontourwrap.com

Beauty boost Clarins has launched three booster products to create made-to-measure beauty solutions at home. The new formulations can be added to a face cream, mask or foundation to enhance the skincare results. Booster Energy contains ginseng extract, known for its stimulating properties to tone and re-energise skin. Booster Repair contains mimosa tenuiflora extract to repair and strengthen skin while diminishing redness. Booster Detox contains green coffee extract to detoxify and revive radiance.

Body reawakening: Decleor launches Aroma Blend Sheer delight

Jessica has created a capsule collection of sheer natural nudes in its Phenom range. Perfect for the bridal season, these elegant flesh-toned polishes suit any occasion and are ideal for a modern take on the French manicure. The colours include: Provocateur, a soft pink pearlescent; Angel, a fresh blush sheer that is great for tips and half moons; and the rose pink sheer of Pink-a-boo. These new additions to the Phenom 3-step manicure system dry quickly in natural light, deliver gel-like shine that lasts up to 10 days and remove easily like polish. www.gerrardinternational.com


Supersize special Responding to popular demand, Aromatherapy Associates has launched a supersized 100ml version of its Overnight Repair Mask. Part of the dedicated Anti-Ageing Skincare collection, the mask harnesses the power of pure plant extracts including millet, strawberry seed and rose and geranium essential oils. Based on the latest research in natural skincare this intense treatment smoothes and firms the skin’s appearance, leaving skin looking plump, firm, radiant, youthful and supple. www.aromatherapyassociates.com



Menu New products & therapies

Treatment focus Elemis New body treatment menu

From the source Caudalie has reformulated its popular Vinosource range and launched a limited edition Grape Water Mist, based on the hydrating and soothing properties of grape water to soothe sensitive skin. The line also comprises Moisturising Sorbet, formulated for dehydrated, sensitive skin; Moisturising Matifying Fluid to fight shine and reduce sebum; Moisture Recovery Cream to soothe and cocoon; and Vinosource Riche Intense Moisture Rescue Cream to envelope and nourish the skin for instant relief.

Elemis has launched five new body treatments for spas, expertly curated by the brand’s co-founder and managing director Noella Gabriel. Featuring new techniques and superfood ingredients, the body therapies are already a success at The House of Elemis and include: Thousand Flower Detox Wrap, a powerful detoxifying treatment for super skin-health; Garden of England Rose Restore, a hydrating body massage and micro-wrap; Targeted Toning Tightener, combining salts, minerals and seaweeds to smooth cellulite; Hot Mineral Body Boost, harnessing the restorative power of the pioneering Gharieni Amber and Quartz Bed; and Poultice Powered Muscle Release, which uses Amber and Quartz poultice with essential oils to relieve muscle tension. “Elemis is a pioneering British brand focused on innovation and bringing the newest developments in skincare to the market,” says Noella Gabriel. “We are constantly evolving and discovering new ingredients and actives. Our refreshed treatment menu reflects this brand philosophy.” www.elemis.com


Treatment focus Jane Scrivner Bannatyne Spa Signature Orb Treatment Bannantyne Spa has partnered with Jane Scrivner to develop a new series of face and body treatments. Its Signature Body and Facial Paraffin Spa Service offers the choice of a customised 50-minute ritual or an 85-minute face and body treatment using warm oils and wax. The treatments are delivered using the Orb – a hand-held product warmer with unique brush application, perfect for portion control and increased product efficacy. The oil and wax are applied using the light-touch brush from The Orb for a relaxing, sensorial experience. “Working together with the professional team at Bannatyne Spa to create their Signature Orb treatment has been very exciting,” says Jane Scrivner, founder and creative director of Sparcana. “Bannatyne Spa has realised the flexibility, practicality and luxury of Orb delivery, which matches perfectly with their premium service proposition.” www.spapliance.com

Sense and sensitivity Designed to calm and soothe red, dry, and itchy skin, Voya’s Sensitive Skin Facial Range combines the restorative properties of certified organic Irish seaweed with carefully selected natural active ingredients. Anti-inflammatory and protecting seaweed is combined with comfrey phytopure extract to promote cell renewal. The line offers four reformulations and three new launches: Radiance, an illuminating exfoliating gel; Palmarosa Balm, a soothing facial serum; and Visage, an awakening eye mask. www.voya.ie




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Menu New products & therapies

Treatment focus

Fun in the sun [comfort zone] has developed a new biomimetic anti-ageing sun range. Sun Soul is a collection of water resistant formulas providing broad spectrum UVA and UVB protection thanks to photo-stable chemical filters. Enhanced with a DNA-Defence Biomimetic Peptide, the products activate the skin’s protection before, during and after sun exposure. The range includes: Cream Gel, a tan-activating gel to prolong the tan; Cream SPF50+, an anti-ageing sun lotion; Milk SPF15 and SPF30, anti-ageing sun lotions for the body; Oil SPF6, a sun oil which is ideal for tanned or darker skin; Cream SPF15 and SPF30 providing anti-ageing protection for the face and Stick SPF50+ for lips, nose and ears. The collection also features protection for children, and after sun for the face and body. www.comfortzone.it

Kodobio Sensory Therapy The culmination of scientific testing and laboratory research by Professor Tim Jacob, of Cardiff University, Kodobio Sensory Therapy is a new innovation from the UK that provides an effective, drug-free mood boosting treatment. With proven psychological and physiological benefits, the new therapy can also lower blood pressure and reduce heart rate. Full-spectrum white light, similar to sunshine, is emitted in changing cycles along with specific aromas – Mood Boost, Unwind and Energise – to deliver a unique, easy-to-use and install spa experience. Offered in 15-30 minute cycles, a course of treatments is recommended for maximum benefit. “The idea is that it will be another revenue stream for spas without taking up time for staff,” says Jacob. “It’s easy to use, with minimal training required. It has a very small footprint, is portable and can be added to your existing spa setting.” www.kodobio.com

Multi-tasking mask

Makeup to great skin

Designed to address the problems of lacklustre, dull, and congested skin, Dermalogica’s new multi-tasking Charcoal Rescue Masque is detoxifying, brightening and invigorating, drawing out excess oil and impurities with activated binchotan charcoal. The formula includes antibacterial and anti-inflammatory sulphur to promote cellular renewal; volcanic ash, marine silt and bamboo stem extract to leave skin smooth and revitalised; and phytic, lactic and mandelic acids to accelerate cellular turnover, increase collagen production and brighten skin.

Developed to gently remove makeup while caring for the skin, Gazelli has launched White Oil Bi-Phase Makeup Remover. The gentle, vitamin-rich formula dissolves makeup while nourishing the eyes, lips and and lashes; hydrating aloe vera and rose extract soothe and repair, and Gazelli White Oil regenerates the skin. The remover also works to diminish the appearance of fine lines and wrinkles as well as improving puffiness and circulation around the eyes.





Menu New products & therapies

Super-lifting serum

Treatment focus

Biologique Recherche’s Sérum Matriciel Visage is a targeted serum to improve tone and cutaneous tension while reducing the signs of ageing. This triple action product is formulated with peony root extract, which evens the complexion; cassava glucan biopolymer lifts and reduces wrinkles; and Tetrapeptide-11 improves skin firmness and appearance. Firming and lifting, the serum combats the atrophy of adipose and muscle tissues leaving the skin looking taut and youthful. www.biologique-recherche.com

The beauty of charity

Carol Joy The Dorchester Spa Signature Facial The Dorchester Spa has introduced four luxurious facials by Carol Joy London at its iconic property in the UK capital and its sister spa, Coworth Park in Berkshire. The 60-minute Carol Joy London Pure Oxygen Cell is a machine-focused facial designed to help combat cellular ageing of the skin for city dwellers, frequent flyers or those with mature, sensitive or stressed skin. The 90-minute Carol Joy London Pure Collagen Youthful Lift is an intensive treatment for dull and environmentally damaged skin, which deploys pure hyperbaric oxygen to promote cell renewal, and a contouring myofascial lifting massage. Carol Joy London Pure Collagen and Oxygen with Diamond Touch is a 90-minute treatment that addresses concerns including

photo-ageing, redness and blemishes. Diamond Touch microdermabrasion diminishes uneven pigmentation, and a collagen boosting cellular vacuum massage plumps and drains the skin. Completing the menu, the new Dorchester Spa Signature Facial by Carol Joy London is a deeply relaxing massage-based treatment to hydrate, lift and brighten the complexion. Following traditional steam extraction, the face, neck and décolletage are treated to an organic golden millet oil and collagen mask. Facials can also be boosted with a 35-minute Carol Joy London Pure Collagen Sculpting Eye Lift. The new treatments bring The Dorchester Spa’s extensive menu of facials to a total of 17. Spa manager Sally Pedder tells European Spa: “Carol Joy London is a British brand that is innnovating international skincare. Following three years of development, the Carol Joy London treatment library offers some of the world’s most precious beauty ingredients.” www.caroljoylondon.com

Body reawakening: Decleor launches Aroma Blend

Murad continues to support The Prince’s Trust charity with its new limited edition Invisiblur Perfecting Shield SPF 30. £10 from each product sold will aid the charity’s efforts to help disadvantaged young people turn their lives around and move into work, education or training. Invisiblur Perfecting Shield SPF 30 is a multi-benefit formula featuring sunscreen technology to protect all skin tones and types. It also hydrates for a smooth, soft-focus finish. www.murad.co.uk

Scrubbed to perfection Designed to gently exfoliate the skin, Natural Spa Factory has launched a zesty body scrub formulated with natural oils and uplifting essential oils. Organic Sweet Orange and Ground Argan Oil Granite Body Scrub combines argan shell and orange zest to gently and naturally exfoliate skin. Jojoba oil is rich in vitamins and minerals and argan oil is packed with essential fatty acids. The scrub includes an added burst of bergamot oil for an uplifting treatment that can be used alone or as part of a body treatment. www.naturalspafactory.com

In every issue, European Spa showcases the best new product and treatment launches. Contact Menu editor Mark Smith on +44 (0) 115 950 4748 or email mark.smith@spapublishing.com



Menu New products & therapies

Seasonal focus: Depilatory wax brands

LUXURY WAXING FOR SPAS The mainstay of express treatments, waxing can yield a valuable revenue stream, encourage customer retention and open up a variety of add-on services. As summer approaches, European Spa selects three of most innovative premium suppliers in the competitive world of waxing Perron Rigot


Sienna X Professional Depilatory 

Perron Rigot’s research and development base in France has patented over 20 depilatory waxes and the company is a pioneer in the world of waxing, having launched the first low temperature, non-strip and hypoallergenic waxes. The company’s range also includes: moisturising natural waxes, disposable strip and non-strip waxes, plus scented and non-scented options. Its pre and post-waxing products, accessories and equipment offer spas a complete system for their treatment menus, with a wide range of wax textures allowing professionals to offer a service to meet individual needs. To celebrate 80 years in waxing, Perron Rigot has launched its Cirépil Blue non-strip wax to the UK market. A best-seller in the US, this vibrant blue wax is an ultra-fluid gel texture that is supple and easy to apply in thin layers, making it ideal for sensitive areas and all skin and hair types.

Award-winning Irish brand Waxperts launched in 2012 with a flexible, pliable wax that is suitable for all clients as it promises no cracking, breaking or burning, and is supported by specific education and application techniques. Waxperts’ hero product is the super-flexible Waxperts Original Hot Wax which removes even the shortest hairs at a low working temperature, ideal for facial, underarm and intimate waxing. The brand’s latest innovation, Rosie Pearl Hot Wax, allows for super-thin application that helps to reduce treatment times without compromising results – ideal for experienced therapists to use on regular clients with finer, lighter hair growth. A range of pre and post-treatment products, including Cleanser, Pre Wax Oil and Post Wax Oil, contains lavender and chamomile essential oils to soothe, relax and cleanse the skin.

Sienna X has entered the waxing market this year with a multifunctional luxury depilatory range developed to nurture the skin and reduce waxing discomfort. Its three warm waxes and two hot wax products melt at a low temperature providing a smooth, easy application without residue. The mint-scented waxes are enriched with tea tree, echinacea and peppermint oils, which are skin-friendly, antiseptic, calming and soothing. The team has also developed a three-step pre and post-treatment skincare system: Cleansing Gel cleanses the skin; Soothing Oil cools redness and irritation; while Cooling Crème calms and nourishes the skin. These products feature Defensil Plus, an exclusive blend that includes blackcurrant and sunflower seed oils, rosemary leaf and heartseed vine extracts to help soothe and protect inflamed or irritated skin. 




From left: Sienna X has entered the depilatory market this year; premium French brand Perron Rigot has an 80-year history of innovation; Waxperts offers a range of soothing pre and post-treatment products



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Menu Ask the expert

Dr. Claudia Aguirre

More than skin deep… I NT ERV I E W BY S A R A H C A M I L L E R I


s part of its global educational programme, [comfort zone]’s recent series of Advanced Skin Therapy seminars, held across the UK, offered training and discussion of the latest wellness and medical intelligence set to influence spas. Neuroscientist Dr Claudia Aguirre, together with other experts from [comfort zone]’s Scientific Committee and global training team, are delivering a raft of new training tools and advice to help spa teams deliver lifestyle guidance and treatment expertise to promote skin longevity and beauty. Dr. Aguirre’s seminar entitled: ‘The Mind-Skin connection - Uncovering the impact the brain has on the ageing of the skin’, explored endocrine and adrenal influences, as well as considering the effects of ageing and hydration. European Spa asked her how taking a more holistic approach to the skin can positively impact the spa experience.

you so much about that person’s skin. Even asking about their digestive system can help. What we know today about skin science is that it is so much more dynamic and complex than we ever thought. The skin makes its own hormones, it makes its own cortisol, it’s linked to the gut and the brain. In fact, the brain-skin-gut connections are something you can’t really tease apart. Everything is connected. The traditional approach has been to have specialists in separate fields such as cardiology, dermatology, neurology – but the heart and the skin communicate, as do the brain and the skin; we are holistic beings. Also, we are social animals with a need to connect with other people.

How will this understanding influence skincare development at [comfort zone]?

Could an understanding of the mind-skin connection improve consultations?

It really allows our team to understand the complexity of skin and how future product development might look. [comfortzone] has long recognised the importance of lifestyle, health and particularly the influence of the mind on the skin. Our scientific team influences all product development enabling the most advanced ingredients and formulation philosophy to be integrated into everything we do, which is then translated into all of our education. Our therapists can expect to receive professional training in skin analysis as well as how to recognise signs in the skin that are related to lifestyle, diet, nutrition and personal stress through consultation. In addition, [comfort zone] provides lifestyle tips and nutritional recipes with each of our product ranges, which are trained for and included in all creative support material. We help therapists ask the right questions so they can be more effective and confident in their work. The consultation process we have developed shows them that the more questions you ask, the more answers you get and they can really use this feedback to improve the treatments they deliver.

Absolutely. Finding out if someone is stressed or where a woman is on her menstrual cycle will tell


How vital is the mind-skin connection? Therapists regularly deliver invasive treatments that involve microdermabrasion and exfoliation, without necessarily knowing what is going on right under the surface of the skin. The connection between the mind and skin is really important to understand as they are actually stimulating the nervous system, not just the skin on the surface. Skin treatments can affect cell turnover, the stem cells of the skin, and the processes or dynamics of skin such as cells ‘talking’ to each other. The other educational area we want our spa teams to understand is the hormonal balance of skin. For example, psychological stress can result in physical manifestations such as inflammation.

Tell us about psychodermatology This is a medical sub-speciality combining psychiatry, which treats mental processes manifested internally, and dermatology which focuses on external skin diseases. In essence, it is a holistic and medical view of skin disease. Happiness doesn’t really influence how your skin reacts, however stress does. There are now


“What we know today about skin science is that it is so much more dynamic and complex than we ever thought.” Dr. Claudia Aguirre, [comfort zone]

many studies showing how stress can be a cause of skin dehydration, brittle, peeling nails and hair loss. Inflammation is the culprit here. It is important for therapists to realise that a stressed person may be hypersensitive to a regular procedure. A good therapist can then be more prescriptive, calming the inflammation before focusing on the issue in hand, whether it’s hyper-pigmentation, anti-ageing, acne, etc. Many women visit spas and their age and monthly cycle has hormonal influences on the skin as well.


Menu Ask the expert

[comfort zone]’s education and training team works to empower therapists with the confidence to ask in-depth questions in order to determine the possible physical and psychological causes of skin problems. They are then able to prescribe targetted treatments that benefit from the brand’s scientifically formulated range of products and techniques



Spas Grayshott Health Spa, UK



Spas Grayshott Health Spa, UK

Clockwise from top left: The luxurious indoor spa pool; award-winning cuisine is high on the menu; traditional treatments are still a mainstay of the spa business; views of the surrounding countryside flood into the pool area; the 19th century manor house is privately owned by Simon Lowe

Appetite for life

Guests’ hunger for nutritional knowledge and spa cuisine is being fed at Grayshott Health Spa with a new ‘regime’ that is revitalising the great British spa break



riginally built in the 19th century, Grayshott Health Spa stands in 47 acres of Surrey countryside, with a further 700 acres of idyllic National Trust land stretching as far as the eye can see. Transformed by the Stalbow family in the 1960s to create a celebrated country house health spa, the property was acquired in 2005 by hotelier and developer Simon Lowe, who undertook a further renaissance of the magnificent Victorian manor as an international spa destination. Traditional wellness values have now been complemented by cutting-edge digestive health treatments as part of the UK’s first gut restoration spa programme. “When we first arrived at Grayshott I spent several millions completely remodelling and adding elements like a new swimming pool and our cinema lecture theatre, before we relaunched in 2006. Since that time, our main thrust of investment has been in personnel; we have an exceptionally dedicated, highly knowledgeable, long-serving team and I believe this is what separates us from other UK spas. The loyalty, dedication and love of what we’re doing transmits to our guests. We also have a high percentage of returning guests, which speaks volumes.” During the recent recession Lowe decided that the spa needed a new direction to maintain its position. “A few years ago, when it seemed that every hotel was adding a spa, our business was affected as people couldn’t differentiate,” he explains. “We were committed to taking Grayshott back to its inception by providing a serious approach to health based on the latest scientific and medical evidence. This led to the creation of what is now called the ‘regime’.



Spas Grayshott Health Spa, UK

“The first clinical trials in 2013 obtained extraordinary results and we incorporated it in our mainstream programme, which has since gone from strength to strength with the addition of Recuperation and Nurturing Support programmes. We wanted to define ourselves as a serious health spa once again.”

“Close bonds are made during the transition and we follow up with our guests after their departure.” Elaine Williams Director of natural therapeutics

The Grayshott philosophy Underpinned by guest education, fine spa cuisine, nutritional information, integrated treatment therapies and semi-fasting principles, the introduction of the spa’s pioneering seven-day health regime has proven to be positively life-changing for many guests. Affectionately known as ‘regimers’, people now travel from across the UK and overseas to join the renowned programme, which now accounts for 25% of Grayshott’s business and claims a 40% return rate. A dedicated Grayshott innovator of almost 30 years, director of natural therapeutics Elaine Williams originated the regime concept and has since worked in collaboration with leading clinical nutritionist Stephanie Moore and consultant executive chef Adam Palmer to refine the offering. Williams’s background in naturopathy and nutrition meant she was always inclined to treat ailments via diagnosis of the gut, be that using acupuncture or cranial sacral therapy,

Clockwise from below: A beautifully appointed day guest treatment room; the team of 50 therapists use their own special blend of oils; atmospheric, subdued lighting helps guests to relax; Grayshott’s owner Simon Lowe attributes much of the spa’s success to his dedicated team; ‘regimers’ are placed on a gourmet semi-fasting diet


so it was a natural progression to foster the gut healthcare programme at Grayshott. “I’d been working on probiotic ideas for some time and we were getting great results with our treatment approach,” she says. “It was Simon’s insight that really set things alight. He recognised that our clients wanted so much more of what we were providing, but were going abroad to locations like the Mayr Clinic to find longer-term solutions.” Simon Lowe’s faith in an increased demand for digestive health remedies resulted in his commitment three years ago to launch the new regime and put Grayshott firmly back on the international spa map. His confidence was certainly repaid as the heart of Grayshott’s business, its traditional health spa offering, earned a mention in the 2015 Condé Nast Traveller Readers’ Awards Top Destination Spas Worldwide. In addition, the ‘regime’ has firmly established it as a centre of excellence for gut health and was named ‘Best Wellness Programme’ by The Good Spa Guide, complemented by a Spa Traveller Award for ‘Best UK Spa Cuisine’.


Spas Grayshott Health Spa, UK

SPA STATS Grayshott Health Spa www.grayshottspa.com + 44 (0) 1428 602000 Owner: Simon Lowe General manager: Peter Wood Director of natural therapeutics: Elaine Williams Director of sales & marketing: Jackie Phelan Consultant executive chef: Adam Palmer Marketing manager: Carrie Ross Spa product partners: Oskia, ESPA, Jessica, Phillip Kingsley Nutritional product partners: Symprove, Viridian and Optibac Spa team: 50 Total treatment rooms: 36 Pools and wet facilities: indoor and outdoor pools, male and female sauna, steam and plunge pools Additional facilities: gym and weights room with Technogym, Power Plate, LifeFitness and InBody 720 analysis; retail area with Aromatherapy Associates and Nature’s Wish; relaxation room; Bubbles bar; Jessica nail station; and hair salon



Spas Grayshott Health Spa, UK

“Who would have thought that the words ‘gut’ and ‘spa’ would resonate so well in the same sentence?” Adam Palmer

Consultant executive chef

Clockwise from top: Invigorating hydrotherapy is offered to all Grayshott guests; abdominal massage is a key part of the regime to restore gut motility; the elegant entrance to the treatment area; chef Adam Palmer and nutritionalist Vicki Edgson’s latest book is based on the spa’s inspirational cuisine

Guided back to health A pre-arrival consultation establishes guests’ suitability to take part in the regime and notes relevant key health information. Once they arrive, ‘regimers’ are warmly welcomed with a cosseting but no-nonsense schedule for their week ahead, plus a 30-page manual of supporting information and a distinguishing blue band, should they inadvertently wander into the off-limits Bubbles bar. A guided tour of the Grayshott Health Spa then acquaints guests with its separate male and female areas, each featuring a steam room, sauna and plunge pool, as well as the 36 treatment rooms, hydrotherapy suite and relaxation area. The spa also offers an indoor and outdoor swimming pool, tennis courts, a hair salon and nail stations, a gym and weights room with LifeFitness, Technogym and Power Plate equipment, and a fitness studio. Day guests and Grayshott’s 350 club members also have their own changing area.


Integrated nurturing The extensive treatment menu at Grayshott Health Spa offers facials from British brand Oskia and ESPA’s Be Nurtured body treatments, and the team of 50 therapists also works with its own special blend of oils. Williams explains that the treatments incorporated into the regime include Castor Oil packs, abdominal massage and hydrotherapy. “We introduce lots of probiotics on the programme to restore the digestive system with healthy gut bacteria,” she adds. “Castor oil encourages the lymphatic system to produce more white blood cells and it speeds up the blood flow slightly to give the lymphatic system a boost. Our specialist abdominal massage works to restore gut motility and the natural peristalsis rhythm, while hydrotherapy helps to stimulate the body’s physiology and good chemistry in the gut.” ‘Regimers’ are carefully monitored during the programme, with nurses taking capillary blood tests, which are examined and evaluated to review cholesterol, blood glucose and haemoglobin, while the gym team provides a comprehensive Body Composition Analysis to record visceral fat, body balance and muscle mass.


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Spas Grayshott Health Spa, UK

Above from left: Female guests can relax in a dedicated spa area; Grayshott is set in 47 acres of beautiful Surrey countryside; masculine decor in the men’s relaxation room

Education, relaxation and consultation Nutritional education in the form of daily presentations is delivered with great energy in Grayshott’s lecture theatre, where attendance is high among guests hungry for knowledge. The spa also hosts a comprehensive schedule of exercise activities as part of the regime, however, relaxation and sleep are also highly recommended. “It is estimated at least 80% of people are suffering with digestive problems in the UK alone, and over the last decade, we have seen so many patients of all ages with undiagnosed conditions and chronic fatigue,” says Williams. “We have created this regime to help teach people how to eat well and show them that health begins in the gut. While austere programmes can be beneficial, healthy eating needs to be sustainable for the individual – gut flora is established at birth, so some problems can go back generations.” Constantly sourcing new material, Williams says the latest research on the ‘gut brain axis’ has revealed that whatever is happening in the gut is also happening in the brain. “Nutritional consultant Dr Natasha Campbell-McBride has identified 32 sites in the brain where proteins are lodging and as soon as these are broken down it helps the brain to function. Subjects from irritable bowel syndrome to autism


are being studied with this approach. “If your body is out of balance, the first thing to suffer is the colon because it holds so much neurological tissue, which is why it’s often referred to as the second brain. We make our serotonin in the gut, and a certain amount of dopamine – it’s not our brain making these, it is the gut, and that is closely linked to the nervous system.”

The taste of Grayshott Consultant executive chef Adam Palmer has been working with Grayshott for 11 years and has seen many changes. “I’ve been banging the drum of healthy eating for more than 20 years and now we are seeing true results,” he says. “Who would have thought that the words ‘gut’ and ‘spa’ would resonate so well in the same sentence?” Creating new eating plans and devising recipes to aid digestive health has been a challenge that the enthusiastic chef has taken on with relish, resulting in a scientific approach to eating. “We look at the chemistry behind food,” he says. “For example, eating something fermented, like sauerkraut, or drinking a small herbal bitter tincture before every meal will get your gastric juices going and prepare your gut ready to receive all this wonderful food.”


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Spas Grayshott Health Spa, UK

Clockwise from above: The spa offers treatments by ESPA; Nature, water and fresh air characterise the Grayshott experience; nutritious, fresh dishes by chef Adam Palmer; the outdoor pool enjoys garden views

Palmer has published four health food recipe books and the latest, Gut Gastronomy, written with nutrition expert Vicki Edgson, is based on the Grayshott regime. “Creating this was pretty special because it is such a different way of thinking.” he states. “It’s clinically based and we’re actually practicing it here at Grayshott, so we can measure the results.” He continues: “The reason I like the Grayshott regime is that it is, in a sense, extreme. Some elements take a fairly hardcore approach to healthy eating, but it is not intended to be for life – it is a regime to help repair the body and its an education into the long-term benefits of creating a sustainable, healthy diet. We could all be doing a little bit more to repair the damage done by processed food.”

A safe haven The Grayshott programme can be both mentally and physically tough, and no apologies are made for the use of uncompromising terms such as ‘regime’, ‘lecture’ and ‘education’. However, support is ever present, not only from staff, but within the groups of guests following the programme. ‘Regimers’ dine together, but separately from other spa guests, and are joined by one of the nutritional team, always on hand to support and answer many questions. “Close bonds are made during the transition and we follow up with our guests after departure,” says Williams. “We hope they have taken the key elements they need back home with them, but it’s not an all or nothing regime – people stay in touch, so they don’t have a downward spiral after they leave. “We have a wide spectrum of people coming for the regime, from burned-out corporates to those with digestive issues. Many ‘regimers’ don’t just come once, they visit three or four times a year to boost their health. We also work closely with the medical profession, which is now referring pre and post-operative patients to us.”



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Editor’s choice

Spafinder Wellness launches app Pioneering mobile resource links consumers to a network of 25,000 wellness providers The Wellness App by Spafinder Wellness 365, available for download in July, has been designed for iOS and Android platforms to make it easier for customers to find, book, pay for and review spa services and treatments from their mobile phones. Billed as ‘putting wellness at your finger tips’, users John Bevan can access over 25,000 providers from the Spafinder Wellness network, including spas, salons, wellness travel destinations, yoga, Pilates and fitness studios. Spafinder Wellness 365’s chief operating officer,


John Bevan says the new mobile app, developed by his team with support from Miami-based technology agency YellowPepper, will help to unify the fragmented wellnesss landscape for potential clients. “The Wellness App is the most exciting development to hit the spa and wellness industry since the internet,” says Bevan. “As well as streamlining transactions, it will also allow users to store gift vouchers safely on their mobile phones.” The new app features a growing list of wellness providers including Elemis, Bliss, Mindbody, Zeel, Booker, Massage on Demand and Mandarin Oriental. Behind the scenes, the app promises real-time bookings and promotions, as well as secure payment processing to featured providers using advanced universal mobile payment technology, ensuring a

seamless consumer experience. As well as individual users, the app is said to be useful for employers with workplace wellness programmes or incentive/reward companies that promote healthy lifestyles. It is also fully integrated with Spafinder Wellness’ rewards programme, My365Rewards. “For our thousands of partners, The Wellness App will bring more customers to their front desk, simplify processes and speed up payments,” added Bevan. “It is a win-win solution for everyone and we are very excited about our latest innovation.” Spa businesses wishing to partner with The Wellness App can find out how at: www.spafinder.com/wellnessappinfo


Wellness Trends & developments

ila sets sail with Y.CO

QM of London, available to charter with Y.CO

UK/GLOBAL: Luxury yacht company Y.CO has launched Pure, The Superyacht Retreat, designed to deliver wellbeing experiences on ocean-going charters. Working in partnership with luxury brands including ila organic spa skincare, which has developed the exclusive ‘Retreat by ila’, Pure also provides personal training, tailored nutrition and an acclaimed massage method by famous facialist Anastasia Achilleos. Hailed as a first for ila and the yachting industry, the brand’s therapists provide bespoke on-board massages, facials, scrubs and body wraps together with yoga sessions. “This is a unique partnership for ila,” says founder Denise Leicester. “Working with Y.Co and developing ila Pure has been such fun and a wonderful way for ila to be experienced on such a one-to-one level. I think it is so important to look above and beyond the traditional ways people experience products and treatments.” Y.CO was co-founded by Gary Wright and Charlie Birkett in 2004 and currently provides 1,000 yachts for charter worldwide. www.ila-spa.com www.y.co

Mind in Motion expands ‘mindstyle’ clothing concept US: Following sales success at Canyon Ranch, Four Seasons, Miraval and The Ritz Carlton, activewear brand Mind in Motion has created new ‘mindstyle’ designs. Mind in Motion was founded when athlete and motivational therapist Leigh Weinraub was coaching a tennis player and made a shirt with the word ‘breathe’ printed upside down so it could be read by the player to help keep her centred whenever she became anxious during a match. Within weeks, all of Weinraub’s students began wearing the clothing and reported increased confidence and results. The company’s ‘WORDrobe’ is made from eco-friendly bamboo and Supima cotton, and is designed to inspire people towards self-improvement. “The Living Essentials boutique has been selling out of Mind in Motion’s gear,” says Deirde Strunk, executive spa director of Canyon Ranch SpaClub at The Venetian, Las Vegas. “Our guests resonate with the concept of positive affirmations for personal change.” www.getyourmindinmotion.com



Wellness Trends & developments

Wellness is child’s play at Six Senses

GREECE: Six Senses Spa Porto Elounda, in Crete, has created an interactive way of introducing healthy lifestyle activities to children. Its three-day Kids Wellness Programme encourages youngsters from 5-12 years old to have fun in the sun for three hours each day, enjoying wellness, educational and nutritional workshops, as well as group spa treatments. Hands-on lessons and activities include discovering herbs and plants, and learning how to make organic beauty products. The spa provides 4,000sqm of outdoor space featuring an eco gym, a labyrinth garden, a meditation cave, the Hippocrates garden, a pool and a playground. Inside is a 700sqm activity area with a kitchen and wellness space.

Wellness masters


How to reach your full potential European Spa invites master therapist and global trainer Sean Jordan to share his expertise to help therapists improve their treatment delivery, healing prowess and own personal wellness in the workplace 1. Therapists are a conduit The inner peace of each therapist can make the difference between a mediocre massage and a truly extraordinary one. The importance of serenity in a therapist is often overlooked, but this is the person who passes healing energy to the client. The more we can guide therapists to find their own inner tranquility while performing treatments, the greater the benefits will be for clients, spa, brands and the industry as a whole.

Sweeter dreams in the Alps SWITZERLAND: Pioneering sleep programmes are gaining popularity at spas around the world, with a focus on medical as well as holistic causes and treatments. To assess and address issues of circadian rhythm, tiredness and lack of energy, the two-day Sleep Diagnostics programme at wellbeing and medical health resort Grand Resort Bad Ragaz incorporates video polysomnography, which records disturbance factors during sleep to enable a clear diagnosis and treatment plan. Further expertise to help resolve sleeplessness is also provided by experts from a wide range of medical fields including pneumology, cardiology, neurology, psychology, nutrition and dentistry, with extensive medical examinations taking in the central nervous system, spine, liver and lungs. www.resortragaz.ch


2. Breath is a life force Respiration regulates every rhythm in the body, mind and actions, and I always teach my students to bring attention to their breathing. Holding or forcing breath has a negative affect on levels of oxygen and only a highly oxygenated body can be relaxed. This is as true for the client as it is for the therapist. One should always bring awareness back to the breath; it is where all peace and harmony originates. 3. Stretch your body Stretching is vital, however, in 15 years of teaching massage to thousands of students I have never met a therapist who stretches before

or after every treatment they give. This is a necessity for any professional who wants longevity in their career and their craft. There is force exerted on the muscles when giving a massage and warming up should be part of the protocol for every spa treatment to prepare for this. 4. Gratitude is in your hands The gift of giving is in the hands of the giver. Therapists have the opportunity to offer relaxation, peace and harmony to the gracious people that visit spas to receive treatments. Gratitude and humility are just two of the essential elements that a therapist can cultivate within, in order to provide the best possible results for their clients. 5. Relax, let your body weight work Intuition tells us that if we want to apply more pressure then we should push harder. However, physics teaches us that by simply shifting their body weight a therapist can increase the pressure without using any extra force. Body weight and its correct applications are essential to a harmonious experience. www.seanjordanmassage.com


Wellness Trends & developments

Amilla Fushi brings Bodyism to Baa Atol MALDIVES: Following the opening of its Javvu Spa, the Amilla Fushi resort of 54 island homes has announced an exclusive partnership with Bodyism, the global ‘Clean and Lean’ movement created by Australian founder James Duigan. The claimed ‘transformative, empowering effects’ of Duigan’s holistic food philosophy are offered alongside Bodyism personal training and classes designed to re-establish energy flows, increase circulation and create a foundation for balance, health and wellness. Bodyism performance specialists based at Amilla Fushi will also recommend personally selected ‘Clean and Lean’ supplements. James Duigan Meanwhile the new Island Café by Clean and Lean, set within Javvu Spa, will present menu options devised according to the Bodyism food philosophy, using unprocessed and gluten-free ingredients. www.amilla.mv www.bodyism.com

Italian Hospitality addresses ‘epidemic’ ITALY/GLOBAL: With the World Health Organisation citing obesity as one of the greatest public health challenges of the 21st century – predicted to affect more than half of all European citizens by 2030 – many forward-thinking spas are attempting to help people overcome this growing epidemic. One such operator is Italian Hospitality Collection, which has introduced a range of programmes across its three Tuscan properties. Intensive Alkalizing Slimming, Slimming Longevity, and Mediterranean Diet Slimming combine consultations, evaluations and multiple treatments by a team of medical practitioners and spa therapists. In acknowledgement of the fact that emotional and psychological support can play a crucial role in aiding people’s efforts to combat weight issues, the group has provided a free room-share offer so guests can be joined by friends or family. www.italianhospitalitycollection.com www.who.int/en



Wellness Trends & developments

Dispelling the shame of snoozing US: Arianna Huffington, co-founder and editor-inchief of The Huffington Post, has predicted that nap rooms in offices are going to be ‘as Arianna Huffington common as conference rooms’ within the next two years. In the HuffPost newsroom, “having a nap in the middle of the afternoon is actually a performance enhancing tool,” she reveals. Trailblazing the concept of sleep as necessary for success, the launch of her new book The Sleep Revolution: Transforming Your Life, One Night at a Time, looks to review our relationship with sleep and eliminate the stigma associated with napping in the workplace. Huffington told European Spa that her book is must-read for spa and wellness professionals. “We’re living in a golden age of sleep science, revealing how it plays a vital role in our health, decision making, emotional intelligence, cognitive function, and creativity. “But even though we now know how important it is to every aspect of our physical, mental, emotional, and spiritual wellbeing, actually

What is your position on yoga? Far from being a sedentary spa offering, yoga is generating a wealth of wellness opportunities, with spas around the world all presenting their own take on the practice. We highlight the most exotic and innovative options:

getting enough sleep is harder and harder to do. As someone who was sleep deprived for years, I know first-hand about its devastating effects. “Experts say that a chronic lack of sleep is easy to spot in our hair, skin and nails. To be at our best and to look our best we need to realise that sleep is non-negotiable. It’s time to renew our relationship with sleep to take back control of our lives: how we work, how we play and how we look and feel.” www.ariannahuffington.com

Flying yoga In Thailand, the newly added Six Senses Yao Noi Wellness Pavilion, with gymnasium and elevated yoga platform has been equipped with flying hammocks. Providing 360-degree views from the open-air structure, it allows guests to feel as though they are ‘flying through the jungle’ during yoga sessions. www.sixsenses.com/resorts/yao-noi

Adler Thermae introduces Haki

ITALY: The Adler Thermae Spa & Relax Resort in southern Tuscany has introduced a new treatment method to help ease stress. Developed by Austrian therapist Harald Kitz, the multi-award-winning Haki Method helps to release tensions in the head, neck and shoulders through a range of special massage techniques. These are paired with rhythmic vibrations which rebalance the nervous and muscular systems, while release of tension is said to help the whole body to gain new energy and return to a state of natural wellbeing. Performed by specially trained therapists, Haki treatments can either take place on a massage table or in water. A range of core Haki treatments will be offered at Adler Thermae as well as a four-night package. www.adler-thermae.com


Waterfall yoga Providing a route to Zen in the UNESCO World Heritage site of the Dolomites, the Relais & Châteaux Rosa Alpina hotel and spa in Italy has developed a Yoga & Trekking programme that enables guests to connect spiritually with nature by combining three cycles of yoga during an inspirational walk alongside waterfalls of the purest mineral water in the region.

Night Fire yoga Four Seasons Resort Bali at Jimbaran Bay has created Night Fire experiences at its new Nirvana Shanti Yoga Bale on the edge of the Indian Ocean. Surrounded by tiki torches, guests are led through dynamic Vinyasa postures influenced by the fire element Manipura Chakra, with the aim of inducing a state of calm and deep relaxation.




Mountain yoga Switzerland’s Gstaad Palace is launching a six-day retreat with Grace Belgravia. Yoga in the Mountains will teach Vinyasa Yoga, Pranayama Kriya Yoga and Gong Meditation to balance mind and body through movement and sound.

Eye yoga Eyewear brand Silhouette says it is time to think about practicing eye yoga. The company has created simple, daily eye exercise routines that can be carried out in a work environment to help revive overtired eyes exposed to electronic devices.

www.palace.ch www.gracebelgravia.com


Hormonal yoga Ushvani Spa in London has hosted its first ‘hormonal’ yoga workshop. Said to be particularly helpful during PMS, perimenopause, menopause and for women with polycystic ovary syndrome, it taps into feminine energy fields, balancing and restoring the body’s hormonal levels.


Wellness Innovation


A new dimension of touch


assage has always been the most sought-after treatment on any spa menu, so when innnovators like Jean-Guy de Gabriac and Sammy Gharieni collaborate on a concept to expand the experience, empower therapists and raise this rich revenue stream, the results are keenly anticipated. Enter WellMassage4D – a multi-dimensional, anti-gravity massage bed built to challenge the concept of flat treatment tables and billed to create ‘a new era in massage-technique history’. Designed by de Gabriac, chief executive of specialist spa consulting company Tip Touch International, together with leading spa equipment manufacturer Gharieni, WellMassage4D claims to provide enhanced physiological effects for guests and therapists, and recently won the Wellness & Spa Innovation 2016 Award from the German Wellness Association. European Spa talks to Jean-Guy de Gabriac about rethinking the spa massage concept. WellMassage4D offers 50 or 80-minute multi-dimensional massage options and a 30-minute back sequence

What inspired your new 4D treatment beds?

Christopher Columbus! Until his discovery we thought the world was flat. We said: “Massage tables have always been flat, but why?” I wanted to design a sensorial massage experience rooted in movement, so we had to think on another level.

dimensional massages. Guest can choose ‘Relax’ to ease stress and tension, or ‘Deep’ for intense tissue work. There is also a specific 30-minute face-down sequence to help treat back problems.

How did the collaboration with Gharieni occur?

How does this enhance a spa’s offering?

I’ve always been impressed by Sammy’s genius. He has been designing fantastic furniture for 25 years and I told him: “I want to breathe life into your tables, the guests that use them and the therapists that work with them.”

It offers new and regular spa guests an exciting, original experience with an anti-gravity effect that enables them to feel incredibly light. Because it is performed face-up, WellMassage4D provides options for pregnant women (with medical advice), overweight clients or those who find lying on their front uncomfortable. For the first time, clients can complete their massage in an uplifting, upright throne-like position.

How would you define WellMassage4D?

It is a hi-tech, hi-touch, full-body protocol that creates a totally new wellness massage experience. It has eight specifically programmed positions to work in combination with specially developed hands-on signature massage techniques. The treatment bed alters the position of the client, governed by the therapist, allowing guests to relax face-up throughout the entire treatment. What unique functions does it offer?

“Massage tables have always been flat, but why? I wanted to design a sensorial massage experience rooted in movement.”

Used on Gharieni’s MLX treatment beds, WellMassage4D offers 50 or 80-minute multi-

CEO, Tip Touch International


Jean-Guy de Gabriac

How does it benefit therapists?

Many therapists have gentle hearts and golden hands, but aching bodies. Our design cares for them by providing table positions that have a positive physiological effect and avoid any unnecessary over-arching during treatments. WellMassage4D training uses movements from martial arts and Tai Chi to help teach energy flow through ease of movement and better body mechanics. This prevents repetitive stress injuries and energises the massage for clients, steering therapists away from robotic, automatic functions and towards becoming ‘massage artists’. What do spas have to invest for these rewards?

As with any addition that delivers high-end competitive-edge services, there must be an ROI. Initial investment is €6,000 (£4,700), plus a three-day training course to ensure premium performance. But when was the last time you saw a massage table raise a smile on guests, therapists, operators, owners and bankers? www.tiptouch.com/en/wellmassage4d www.gharieni.com/wellmassage4d


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We showcase the best professional spa manicure and pedicure treatments, products and partnerships






THE JOY OF SIX: Natura Bissé, Elemis, Murad, Elemental Herbology, Aromatherapy Associates, Caudalie

Expert Guide Nails

JESSICA Part of Gerrard International’s hand-picked portfolio, Jessica offers award-winning manicure and pedicure treatments, vitamin-enriched, ‘7-free’ Custom Colours, fast-drying Phenom and GELeration Soak-Off gels

What the experts say... Why are nail services important in a spa?

What seasonal twists can be offered?

A tiered level of treatments on a spa menu gives clients options to suit their needs and time. Services can also be combined, for example an express manicure or hand massage can be offered as a finishing touch alongside a facial, with increased opportunities for up-selling.

Tailor a service to clients when the seasons change, from a nourishing hand massage in the winter months to a bright colour change come spring time. Promote pedicures during the summer and, over the winter festive season shift the focus to nail art and glitters. Ensure your polish bottles are colour co-ordinated and seasonally appropriate, with on-trend shades at the top and a separate display for new seasonal colour collections.

Tell us what is unique about Jessica? Jessica is a recognised authority in natural nailcare, formulated by world-renowned manicurist Jessica Vartoughian. Every treatment starts with a prescriptive base coat for the client’s specific nail type. Jessica offers over 250 Custom Nail Colours, as well as Phenom gel-like shine and GELeration Soak-off Gel Polish, with everything from luxury experiences to express treatments. A unique point of difference is that Gerrard International has a team of 30 area managers, all educated beauty therapists dedicated to supporting spas in all aspects of their business.

What should spas look for in a nail brand? Choose one expert brand that offers you a complete solution. This will provide a professional aesthetic for a deep, luxurious experience. Your supplier should be dedicated to your business needs, offering customer care, business support, education and guidance.

How can nail treatments complement a spa menu? Reward clients with a taster treatment at the end of another service, or offer a free nail analysis alongside a makeup consultation or brow treatment.


What are your latest innovations and launches? Jessica’s much-loved professional pedicure ZenSpa range has been rejuvenated for 2016 with active ingredients, a fresh fragrance and a more streamlined look to enhance the spa pedicure experience. Formula advancements mean that clients can now enjoy a ‘facial for the feet’ with the new Zenspa Microdermabrasion Foot Scrub to leave feet feeling silky smooth.

Which trends are you most excited about in 2016? We’re excited by a number of trends that we spotted whilst working at London Fashion Week with our Jessica UK Hands On Team. The natural shades in our new Phenom Sheer Showstoppers collection (pictured) are inspired by the latest ‘underwear as outerwear’ fashion trend, as seen at Bora Aksu’s spring/summer catwalk. Brightly coloured nails also hit the runways and Jessica’s Pop Couture collection is perfect to recreate this look. While the new Polished in Pastels summer collection (p77) is ideal for recreating the modern pastel look that was also showcased on the spring/summer catwalk.

Make it personal: Create a memorable and enjoyable experience by carrying out a thorough consultation, before guiding your client through the process. A happy client makes for a happy business Be the expert: Never stop perfecting your craft – thorough and on-going training is vital. Therapists should be trained to a high standard in treatments, new nail innovations and retail skills as the industry is constantly evolving Sell yourself: A strong marketing and PR campaign is just as important as the products you stock. Create a promotional calendar around seasons as well as local community and nationwide events. Social networks, websites and targeted emails are a great way to communicate your offering

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Expert Guide Nails

CND CND is a global leader in professional nail, hand and foot beauty. From CND Shellac and Vinylux to CND Spa, RescueRXx and SolarOil, its products are available exclusively in the UK and ROI from Sweet Squared

Why are nail services important in a spa?

How can nail treatments complement a spa menu?

Manicure and pedicure treatments are an obvious choice for spas, but these can be enhanced by offering guests treatments tailored to their mood using CND SPA scents. CND offers a range of scents, from the awakening blend of brightening botanicals in Bright Citron to the relaxing and soothing floral scents of Gardenia Woods.

If your spa provides hair appointments, offer a file and polish upgrade while clients are waiting for their colour to take. Manicures can also be applied while makeup is being done and this can be a great time saver.

Tell us what is unique about CND? For 37 years, CND has been innovative, fashion-forward and professional-only. Products are made in-house and go through rigorous testing in the R&D lab before they are launched. CND Shellac was five years in the making before launching in 2010 and it revolutionised the nail industry, encouraging people back into spas for a treatment they could wear for 14 days. This empowered nail professionals as they no longer needed to compete with the High Street.

What should spas look for in a nail brand? Ask yourself: ‘Can I buy it on the High Street?’ If the answer is ‘yes’, then it’s not a professional brand, if the answer is ‘no’, you’re dealing with a company that partners with and supports the professional environment keeping your service treatments both premium and exclusive. A forward-thinking brand that inspires you will also inspire your customers, and education should be a priority for any brand you partner with.


What seasonal twists can be offered? Your treatment menu can be tailored to each season; for example in summer, spas can offer a ‘Peep-Toe Pedicure’ that’s perfect for promoting pedicures and linking them to the time of year.

What are your latest innovations and launches? At CND, we are always looking for opportunities to elevate the consumer experience while offering professionals the latest and greatest in technology and innovation. Our CND Shellac Xpress5 Top Coat and the new CND LED Lamp offer faster-than-ever service time and high-performance wear with application time halved and removal taking just five minutes.

Which trends are you most excited about in 2016? Trends come and go but nail shapes often remain consistent. The soft, sleek almond and short, active square with rounded corners still remain as popular as ever. The younger generation and more daring among us will be wearing Ballerina and Stiletto nails. As nail professionals we need to know how to create anything.

What the experts say... Choose the best: If you use it, love it and talk about it, then clients will too. Encourage sampling and don’t be afraid to recommend aftercare. Talk with conviction and a smile Get in the zone: Create a branded retail zone with prices on display and plenty of samplers encouraging guests to try before they buy Be your own PR: Utilise show cards, pop-up displays and press pieces, and highlight any awards you may have won. Showcase new releases and maximise on the latest trends

SPA CLIENTS INCLUDE: Luminis Beauty Spas, UK Ragdale Hall Health Hydro, Leicestershire, UK Aqua Sana, Center Parcs, UK Powerscourt Hotel and Spa, Co. Wicklow, Ireland The Fistral Beach Hotel & Spa, Cornwall, UK


Distributed by Sweet Squared +44 (0) 333 000 7000 www.sweetsquared.com


Weekly Polish

Take a light-hearted romp through summer. Feminine nuances with a flirty twist. Coy. Confident. Playful. Embrace the feeling. Matching colours in SHELLACTM

WANT TO KNOW MORE? Go to sweetsquared.com or call us on 0333 000 7000

Distributed exclusively in the UK and Ireland with Love and Respect by Sweet Squared

CND, VINYLUX and the logo are trademarks of Creative Nail Design, Inc. Š2016 Creative Nail Design, Inc.

Authorised CND distributor partners: Dublin 01408 91 91, Edinburgh 01313 333 180, Glasgow 01414 277 735, Manchester 01942 676 756, Ellisons 03452 208 080

Expert Guide Nails

OPI A progressive and innovative manufacturer of professional hand, foot and nailcare products, OPI is a tried and tested brand that meets the demands of professionals in over 100 countries worldwide

What the experts say...

Why are nail services important in a spa?

How can nail treatments complement a spa menu?

Spas are places of indulgence and relaxation, so luxury manicures and pedicures should be offered at the top of the treatment menu. Recent demand has led to many providing gel polish as well as natural nailcare services. To be profitable, nail treatments should ideally be no longer than an hour, as longer services require price increases and this in turn can drive sales down.

An example of this could be a simple file, scrub and paint on the hands or feet during a facial or massage. Adding a scalp massage to a spa pedicure service will add luxury as well as allowing the nails more time to dry. Combining treatments can really help to sell other services.

Tell us what is unique about OPI? OPI has revolutionised the nailcare industry, combining leading edge technology with an unerring sense of style. We’ve been granted more than 30 patents for our exclusive product ideas and are committed to offering exceptional quality and innovation.

What should spas look for in a nail brand? The implications of bringing a new brand into the spa are huge; understanding the products and how to use them, pricing, training and support all have to play a part in the decision-making process. Never mix components from different brands as it looks unprofessional and won’t achieve good results. Look around and see what support and guidance you will be offered.


What are your latest innovations and launches? Our Infinite Shine Gel Effects Lacquer System offers the rich colour, intense shine and lasting wear of gels without the need for LED-light curing or soak-off removal. Available in 70 runway-inspired shades, Infinite Shine utilises a three-step system to deliver a high-shine classic crème finish for nails that lasts up to 10 days. In September we will release our new GelColor Artist Series design gels. Created to work with OPI GelColor, this features 24 pigment-rich shades to promote limitless creativity with intermixable, single-coat gel colours that make precision lines and intricate design easier to achieve than ever before.

What trends are you most excited about in 2016? Green shades are very in this year and we’re looking forward to seeing more of these on clients’ nails.

Displays that deliver: When it comes to building sales, OPI’s retail displays are a very effective promotional tool. Stocked with essentials for spa customers to use at home, they offer huge potential profits with each inventory turn Offer rewards: Ask clients to refer a friend to your spa and reward both parties. Keep your regular clients happy by offering them free treatments or discounts once they have spent a certain amount. Encourage clients to branch out and try extra services by offering them at an introductory special price Stand out from the crowd: Think of catchy names for your treatments that people will remember and have more than one type of manicure and pedicure

SPA CLIENTS INCLUDE: Lifehouse Spa and Hotel, Essex, UK Ragdale Hall Health Hydro and Thermal Spa, Leicestershire, UK Thornton Hall Hotel & Spa, Wirral, UK Sopwell House Hotel, Hertfordshire, UK The Woodland Spa, Lancashire, UK

OPI PROFESSIONAL +44 (0) 1923 240010 www.opiuk.com



Expert Guide Nails

ORLY A trend-inspired, innovative brand, ORLY has been developing world-class nailcare for over 40 years. Made in LA, ORLY’s full service includes nail treatments, nail polish, flexible colour, gel polish and more

Why are nail services important in a spa? Nails need TLC just as much as the rest of the body, so spas should consider an extensive range of treatments to get nails back to their optimum health. These can then be teamed with arm or foot massages as well as various manicure and pedicure options. Spas should also include a quick-drying polish, such as our newest innovation in nails, ORLY EPIX flexible colour. It dries 70% faster than polish, so clients can quickly get back to a relaxing day at the spa. It looks like a gel, but is easily removed at home, so it’s perfect for spa clients.

Tell us what is unique about ORLY? By keeping up with the latest trends, our talented team of colour experts deliver the bright ideas, hot colours and bold textures our fans love. Colour is the foundation of everything we do. It is our heart, and soul, and the reflection of our multi-faceted personality. Also, we are proud to say that all of our products are ‘6-free’ – made without formaldehyde, Toluene, DBP, camphor, animal bi-product or animal testing. We are always innovating to give customers the latest products in nailcare.

What should spas look for in a nail brand? Spas should choose a brand that offers a full range of nailcare with exceptional service, an unbeatable colour choice and a range of products to suit your clients’ needs. A brand should be constantly striving to ensure its customers get the best products as well as new products


to keep their competitive edge. At ORLY, we offer the support of an area sales manager, as well as brand, marketing and education teams to ensure your success.

How can nail treatments complement a spa menu? ORLY’s gel manicures are a great pairing with other spa experiences. A manicure or pedicure can be added to a massage or mini-facial for the perfect package, or delievered between treatments.

What seasonal twists can be offered? ORLY offers four seasonal collections a year to encourage customers to try new colours or styles that keep them excited and engaged. There are many more seasonal options – for example, spas can create a nail look or choose a specific nail shade to promote before Valentine’s Day, London Fashion Week or a race event.

What are your latest innovations and launches? At ORLY, we are all excited about ‘three ways to wear’. Our seasonal collections are now available in ORLY polish, ORLY EPIX and ORLY Gel FX, to give your customer the wear they demand in on-trend seasonal hues.

What trends are you most excited about in 2016? We’re most excited about the Alternative French. From the creator of the French manicure, this is a great modern twist, incorporating colour and your personality in a timeless classic.

What the experts say... Brand immersion training: We offer comprehensive training for all staff. Knowing your products is the key to providing outstanding customer service and to effectively retail any aftercare products Capitalise on celebrity: Tap into your brand’s famous fans and showcase celebrity favourites when helping customers to choose an ORLY product Absorb the cost of a ‘mini’ into your treatment: Customers love a freebie and ORLY minis are the perfect give away. Great for customers to use on their toes to match their mani’s or perfectly travel sized to take on holiday

SPA CLIENTS INCLUDE: Rockliffe Hall, Co. Durham, UK The Ritz, London, UK The Lowry Hotel, Manchester, UK Bovey Castle, Devon, UK Armathwaite Hall, Cumbria, UK


Distributed by Grafton International +44 (0) 1827 280080 www.graftons.co.uk





WEAR TIME 3-5 Days*


WEAR TIME 6-10 Days*

WEAR TIME 10-14 Days*








ORLY Beauty UK


For more information on ORLY education courses please contact us on T: 01827 280 080 E: sales@graftons.co.uk

Expert Guide Nails

NAILTIQUES Nailtiques has been caring for the natural nail and providing results-driven nail care for over 20 years with a simple-to-follow prescriptive programme using our range of protein formulas for spas

Why are nail services important in a spa?

How can nail treatments complement a spa menu?

Luxurious and personalised nail treatments are a perfect match for the spa environment. In particular, Nailtiques manicures and pedicures feature heated boots and mitts that take relaxation up to the next level. We are able to offer a manicure or pedicure that is tailored to your client’s specific nail type. Nothing feels better than having a personalised treatment and that’s exactly what we provide.

Nailtiques is perfect for those clients who have recently had a gel polish or artificial nails, restoring nails to their former glory after a 6-12 week period. A Nailtiques nail treatment can be offered to clients in between a range of other spa experiences, adding an extra touch of luxury to a relaxing spa stay. A Nailtiques manicure or pedicure is also perfect as part of a luxurious package or when combined with other prescriptive treatments such as a massage.

Tell us what is unique about Nailtiques? Delivering a wonderful nails service can be attributed to two elements; a great therapist and products that work. All Nailtiques therapists require training to ensure they are providing the correct nail diagnosis for each individual client. Our products are tried and tested to ensure customers get the very best results possible. As Nailtiques is a prescriptive product, our expertise allows you to provide a unique service for each client by specifically diagnosing their nail condition and offering the best product for their needs.

What should spas look for in a nail brand? Quite simply, a product that works. Nailtiques provides therapeutic hand and foot treatments that surpass all others. They are simple to use and tailored to each individual’s nail type. Everyone’s nails are different and need treating in an individual way to ensure their condition is maintained or improved.


What seasonal twists can be offered? At Nailtiques, we pride ourselves on promoting our comprehensive range of treatments and colour ranges, we therefore tailor our prescriptive nail formulas to each unique customer rather than by the season.

What are your latest innovations and launches? We believe in taking a simplistic approach to nailcare so our range isn’t extended until we deem it absolutely necessary. Christmas gifting is an important part of Nailtiques’ business, so we are currently working on exciting new gifts that contain fabulous products and are beautifully packaged.

Which trends are you most excited about in 2016? This is set to be the year of natural nails – a trend which is close to our heart. Clients can ensure their nails are in great health with Nailtiques nail proteins.

What the experts say... Offer great training: As Nailtiques is a prescriptive product, it is vital that therapists are trained to prescribe the right formula and diagnose the correct nail type to ensure clients achieve the best results possible and answer any questions they have Discretionary discount: Offer a discount on the next nail consultation to ensure that your guest returns to the spa for another nail consultation Added benefits: Incorporate a free mini nail oil into the price of your treatment, to ensure clients’ cuticles are kept nourished between treatments. The customer will feel like they have a free gift to take away, increasing their satisfaction and your retention levels

SPA CLIENTS INCLUDE: Urban Retreat Harrods, London, UK Nevilles, London, UK Moor Hall, West Midlands, UK Felda Spa, Co. Louth, Ireland White Pebble Spa, Co. Dublin, Ireland


Distributed by Grafton International +44 (0) 1827 280080 www.graftons.co.uk


The brand that rewards nailtiques® can radically improve your clients nails – it really is as easy as 1, 2, 3 By offering nailtiques® in your salon or spa you can: • Be assured of first class products that have been improving nails for over 20 years • Be rewarded with unrivalled promotional and marketing support • Grow your retail revenues substantially

Opening Offers Contact a nailtiques® representative TODAY to discover more about naitliques opening packages

For more information call us on 01827 280 080 E: sales@graftons.co.uk www.graftons.co.uk



Expert Guide Nails


A selection of outstanding professional hand creams that provide an exceptional finish


NATURA BISSÉ Essential Shock Intense Hand Cream Deeply moisturising, the effective formula includes ingredients that provide antioxidant properties and stimulate the production of collagen and elastin, including an aminoessence cocktail, vitamins A, C and E, milk thistle and pineapple extract. www.naturabisse.com

ELEMIS British Botanical Hand and Nail Butter This supremely conditioning moisturising cream includes lavender and chamomile essential oils as well as nourishing Moabi Butter from Cameroon, the production of which contributes to a source of income for local populations. www.elemis.com

MURAD Rejuvenating AHA Hand Cream With a lightweight texture that contains glycolic acid to gently exfoliate, Murad’s hand cream also includes botanical extracts rich in hyaluronic acid that deliver a ‘surge’ of hydration to soften and smooth dry and dehydrated hands as well as reduce visible signs of ageing. www.murad.co.uk

ELEMENTAL HERBOLOGY Hand Nutrition Containing a combination of luxurious and aromatic plant oils to help nourish dry and sun-damaged hands, Hand Nutrition is rich in Omegas 3, 6 and 9 and contains an active bio-complex that is said to be clinically proven to reduce pigmentation. www.elementalherbology.com


CAUDALIE Hand and Nail Cream One of Caudalie’s most iconic products, which sells every two minutes in France, the highly natural formula contains exclusive Caudalie ingredients extracted from grapes and grapevines to nourish, protect and repair the skin and help to restore strength and vitality to nails. www.caudalie.com

Renewing Rose Hand Cream

Part of Aromatherapy Associates’ celebrated Renewing collection, this cream combines the uplifting fragrance of the Renewing Rose formula with sea daffodil to reduce the signs of age spots. The omega-rich Kukui nut oil deeply nourishes the skin to help protect hands and leave them silky smooth. www.aromatherapyassociates.com


Kemitron world of fragrances: Discover Aromee! Experience our new range of fragrances with its modern appearance and optimised formula! Under the brand name Aromee, we offer fragrances in premium quality for sauna infusions, steam baths, experience showers, Turkish baths, and whirlpools. We would also be delighted to inform you about our care products, sauna and spa technology, and cleaners. E-mail: info@kemitron.de · Telephone: + 49 (0) 70 24 / 9 50 60







Editor’s choice

Firebowls set the outdoor atmosphere alight Striking features make exterior spaces warm and welcoming even in cooler weather These striking new firebowls from specialist distributor Urban Fires provide an elemental highlight with a contemporary aesthetic that would enhance any spa exterior. Created to withstand even the most extreme weather, the firebowls are made from high quality, reinforced concrete and are designed to offer dual functionality. Used as a heater, they enable spas to make full use of decking and other exterior areas, even in the winter, by drawing guests outdoors on cooler days and creating a warm ambience. By adding an optional extra cover, the firebowls can also be used as coffee tables. Made from


a heavy gauge, 5mm aluminium, the tabletops are powder coated in a range of attractive colours to make them durable and corrosion-resistant. The firebowls are available with a choice of remote-control or manual ignition and can be fuelled via a mains gas connection or using LPG cylinders. Available in two sizes, a wide range of finishes can be provided including six different coloured concretes, as well as stainless or corten steel. Urban Fires also supplies firetables, fireboxes and firepits, which can be mounted on decking or stonework or even within a water feature.



Style Design, form & function

Gharieni u MLW Space

The new MLW Space treatment table from Gharieni provides hi-tech luxury as well as an elegant integrated storage solution. With eight programmable treatment positions, the super-stylish table features an adjustable back and footrest as well as retractable armrests and a headrest that can be tilted 30° up or down. True to its name, the MLW Space also boasts a large storage section which has been integrated into the base of the table. This space-saving addition is large enough to discreetly store up to two hot towel cabis as well as towels and blankets.


Fashionizer Spa t Hydrophobic uniforms

Precor p Discovery Series



An innovative new uniform from Fashionizer Spa has been created specifically for spa, thalasso and aquatherapy staff in a special ‘water-wise’ fabric. The light, soft and ‘hydrophobic’ material does not absorb water; it also has anti-bacterial properties and is durable and easy to wash. The uniform, which comprises the stylish, wraparound Thala tunic and pull-on Hydra trousers, is available in navy from stock, and can also be ordered in bespoke brand colours subject to a minimum quantity.


Precor has introduced five new pieces to its plate-loaded Discovery Series strength range. Comprising angled leg press, hack squat, power rack, half-rack and multi-adjustable bench, the new equipment is characterised by an intuitive design that places the user in natural, supported positions. With enhanced functional capability, Precor’s Discovery Series is intended to combine all the performance elements of a strength line with a focus on ease of use that will appeal to a wide range of exercisers.


Style Design, form & function

Floataway q Open Float Pool

Offering a bespoke service to spas and wellness facilities, Floataway specialises in creating signature floatation therapy spaces. With a range of theme, colour palette and design choices, each pool can be designed and built to suit the exact requirements of the client. Four standard open float pools are available in either a circular or rectangular shape, with additional options including star-effect ceilings, colour therapy and music. The pools are supplied fully equipped and can be set into false or raised floors if required. For larger float pools, typically made of concrete with tiled surfaces, Floataway has also developed a special system that heats and disinfects the salt water, and includes separate storage to aid cleaning and maintenance. The pools can be heated via solar energy or by an air-to-water heat pump and various levels of automation can be added if required.

Meet the Expert

Brian d’Souza: Lost in music The managing director of playlist design company Open Ear discusses the changing tastes, functions and delivery of music in the spa environment


Why is music important to the spa experience?

Music has the power to create the perfect sonic environment for every space. When it comes to spas in particular, operators are looking for a more bespoke music Brian d’Souza profile than ever before. Rather than the compilations of generic ‘mood music’ that have traditionally been used, there has been a real shift recently, with increased demand for a much more modern and authentic selection.

What can Open Ear offer spas?

We have built a vast library of contemporary music that is perfectly suited to a modern spa’s music requirements. We have also built the technology to allow truly bespoke programming. Every playlist can be tailored to match each spa we work with, to the extent that we are able to take into consideration the individual treatments they offer as well as their guest demographics and the varying tastes of different age ranges and genders.

What equipment is required?

Our technology is web/app based, meaning it can be installed on any device, be it an iPad, an Android tablet, a laptop or even some mobile phones.


We want to eliminate high hardware costs so our technology is as flexible as it possibly could be. The only other requirement is that an internet/wifi connection is necessary when downloading new music. Once a playlist has been created by one of the Open Ear team or the therapist, it will automatically update with new music via the web. Playback is offline, so there won’t be issues if the internet connection drops mid-treatment. Furthermore, all track volumes are levelled out and songs are programmed to blend together so the listening experience is as smooth as possible.

Are your playlists easy to control?

Absolutely. Once a treatment has started, there are a couple of ways that a therapist can change the music. The ‘Push to Play Playlist’ function enables a therapist to fade the track currently playing straight into a new playlist, so there will be minimum disruption in the listening pleasure. We also have the Energy Slider control, which allows real-time playlist adjustments to be made based on tempo preferences.

Brian d’Souza is managing director of

Open Ear – a music design and playlist delivery company that has curated soundtracks for hundreds of businesses over the last eight years.



Style Design, form & function

Glass 1989 u Nonsolodoccia

The intimate new Nonsolodoccia shower and hammam would be an ideal addition to a smaller spa space, or a spa suite. Supplied in three colours, it can be made to measure, including as a corner installation, and features a shower tray with a seat made from high-strength composite PlyLite. A compartment inside the seat houses the hammam’s low-maintenance, high-performance steam unit, so a dedicated technical room isn’t required. The shower head has nine functions as well as chromotherapy, a Kniepp hose and a touch panel with backlit icons that encourages intuitive operation.


Technogym q Power Personal

Suitable for use in a spa’s fitness area, the Power Personal adjustable bench system combines Technogym’s experience with unique design by leading Italian architect Antonio Citterio. Power Personal consists of two elements: Bench Personal, an adjustable professional bench for strength and toning exercises; and Rack Personal, a compact free-weight training machine that allows for the safe support of barbells and plates with supporting uprights made of single-block aluminium.


Diamond Designs t New collection

The latest range from Diamond Designs features three new uniform options, comprising a jumpsuit, the Grace tunic and the Rosie dress. Already proving popular with urban spas, the jumpsuit is available in black or green linen and features a full-length gold zip, short sleeves and pockets to the front. The Grace tunic is the newest addition to the company’s Cotton Collection and is available in purple and black. Featuring a wrapover style with pleating, the fabric is breathable, very soft and said to be very comfortable for those working in humid spa environments. Finally the Rosie dress, which features a classic square neck with a discreet front pocket and short sleeves, is available in different colours including purple, grey, black and red.




SPA-WELLNESS SHOWERS The bathroom has become synonymous with tranquillity, a privileged place dedicated to personal care. The bathroom is one of the most important places in the home, where you can escape to the spa with showers, accessories and details that are both technologically and aesthetically appealing. In other words, the bathroom is the new frontier of home wellness. Bossini designs and manufactures showers products to meet the needs of the wellness in hotels, but also ideal for the private “home wellness�.

Available in the UK Through: SANIPEXUK - www.sanipexgroup.co.uk

Made in Italy www.bossini.it

Style Design, form & function

Somadome t Somadome

Set to make its European market debut by mid-2016, the personal meditation pod Somadome offers a unique add-on service for before or after spa treatments. Founded by Sarah Attia in 2012, Somadome integrates energy, colour and sound to facilitate meditation and relaxation. The pod requires little space and can be placed in a treatment room, a relaxation area, or any under-used spa location. After guests are escorted to the dome, they simply select their chosen audio track and are enclosed within it to experience what is described as ‘a sanctuary of wellness that replenishes the mind and body’.


William Holland u Verdigris Rotundus

New from William Holland is the Verdigris Rotundus handcrafted bath, which combines the anti-microbial properties of copper with a sumptuous nature-inspired finish. The striking result is categorised as a ‘living finish’, whereby years of natural process are speeded up to create a verdigris – the bright bluish-green encrustation or patina formed by atmospheric oxidation – which continues to evolve and develop over time so that the baths become a truly unique piece of artistry. Each bath is created from 78% recycled sources and is meticulously hand-crafted to order by master craftsmen in the company’s Dorset workshops.


Every issue of European Spa showcases the best in spa equipment design, textiles and furnishings. Call +44 (0) 115 950 4748 or email sarah.todd@spapublishing.com



Between the covers

We connect you with the best brands serving the spa and wellness sector. This issue of European Spa features the latest expertise, news and developments from: Aromatherapy Associates 22, 28, 41, 43, 71, 112


28, 74

Oakworks 123

Barr + Wray

48, 61

Germaine de Capuccini

30, 71

Open Ear

BC Softwear


Beauty Express


Biologique Recherche

55, 75

Gharieni Glass 1989 Global Wellness Summit

Bossini 119

Hospitality & Leisure Concepts

Carita 45

ila Spa

Carol Joy London

Jane Scrivner



46, 72, 112

Cinq Mondes


Clarins CND

6, 23, 71 24, 70, 73, 104, 105



[comfort zone]

66, 74, 78, 79


98, 99, 116 118



106, 107


108, 109

28, 33

Pai Skincare



Perron Rigot


23, 94

Precor 116


ResortSuite 17

77, 71, 102, 103

Sienna-X Professional Depilatory


Kemitron 113

Somadome 120

Kerstin Florian

Spa Finder Wellness 365

KODO Bioscience

14, 122 74

Spa Vision



22, 24, 93 23 26, 89

Living Earth Crafts


Sparenity 29

Dalesauna 68

Majestic Towels



DeclĂŠor 8

Margaret Dabbs London



Dermalogica 74

Melt Design Hub



Diamond Designs



Elemental Herbology

80, 112


4, 72, 112, OBC

Mind in Motion Murad

34, 36, 37 94 10, 75, 112

20 92, 118 50, 70

Treatwell 27 VOYA Universal Contour Wrap

24, 59, 72 71

Ellisons 89


110, 111

Urban Fires


Natura BissĂŠ

139, 112

Waxperts 76

2, 21, 32, 70

Fashionizer Spa


Floataway 117

Natural Spa Factory

75, 87

Nescens 23

Wellbeing Escapes William Holland

115 62 120

To discuss any bespoke advertising requirements, please contact the sales team at European Spa, T: +44 (0) 115 950 4748.



Tribute Charlene Florian

Charlene Florian Chief creative officer, Kerstin Florian International 1967-2016

Those who knew her best described her as a true friend, an avid student and teacher, and a firm believer in the power of love and following one’s heart and intuition.

A lasting legacy As a tribute to Charlene, Global Wellness Day (GWD) founder Belgin Aksoy has announced that the 2016 event is to be dedicated to her memory. Furthermore, echoing Charlene’s passion for nature, Aksoy has initiated plans in Turkey to establish the Charlene Florian Forest. The venture will involve the planting of some 2,000 trees in cooperation with TEMA – the Turkish Foundation For Combating Soil Erosion, for Reforestation and the Protection of Natural Habitats. Kerstin Florian International will also be working globally with GWD to plant trees all over the world to continue to honour Charlene’s legacy.

A tribute from Kerstin Florian


ere at European Spa we were extremely sorry to hear the sad news about Charlene Florian, who died peacefully on March 27, surrounded by her family and close friends. Charlene was a charismatic, fundamentally positive and truly kind individual who embodied the very essence of the Kerstin Florian brand in her role as chief creative officer. A source of inspiration and knowledge to her colleagues around the world, she worked tirelessly alongside her mother for more than two decades to build and grow the Kerstin Florian brand, sharing their philosophy and passion for wellness and health far beyond the spa industry. Responsible since 2013 for the brand’s creative direction and product development, Charlene spent the last two years developing a new organic/natural skincare range that will launch in early 2017 – the culmination of her in-depth research into ingredients and a passion for luxury and wellness. First and foremost a proud mother and a caring daughter, Charlene was a passionate advocate of healthy, natural lifestyles, and a lover of life, travel, adventure and the world.


“Charlene was my daughter, my partner and my best friend. She felt the energies of nature, as I do, and from an early age was very curious about nutrients that benefit health and wellbeing. “Charlene started helping out with my business and products when she was just 10 years old, writing the labels and filling products. She was a perfectionist with a keen eye for detail. Whatever she did, she committed to it 100%. “When Charlene graduated from college at UCLA, it was just natural that she should begin her career with me in the company. We travelled the world together in search of natural resources and therapies, exploring nature’s gifts. “Charlene was the guiding creative force for the brand from the very start. She was a great speaker; she was inspired and she knew how to inspire others. She loved being in front of people, talking in depth about ingredients, research, longevity and skincare trends. These were her passions. “Charlene was a gift to me and my husband Wayne, but also to Kerstin Florian International and everyone whose lives she touched.”





Let's talk!



Coming soon are 5 new design spaces and new table designs to match. Let us help you find the perfect solution to complement your style. Oakworks Spa and Massage Equipment has been an industry favorite for over 35 years with a reputation built on quality craftsmanship and timeless durability. We are excited to expand on that experience and apply it to a new line of modern, sophisticated designs. Work with Oakworks and experience a new standard of excellence!




Vice President of U.S. Business Development Spa & Massage

Vice President of International Business Development

jwadley@oakworks.com 001 717.227.3115

dberlanga@oakworks.com 001 717.759.3125

MADE IN THE U.S.A. www.oakworks.com | info@oakworks.com | 001 717.235.6807 © 2016 OAKWORKS , INC. ®

Profile for European Spa magazine

European spa magazine issue 52  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the...

European spa magazine issue 52  

THE NO.1 BUSINESS MAGAZINE FOR SPA & WELLNESS PROFESSIONALS: European Spa is a beautifully designed, intelligent business magazine for the...