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Library Multimedia Centre in 2030 HDG 604-5 DESIGN AS A SERVICE Project 2: Services for 2030 Semester: 2/2008 Lecturers: Emily Wright & Nick Riddett Deadline Date: 17 November 2008

Student Name: 5753295 Punyalikhit, Rueanglada (Kwan) 5782678 Chuenchoophon, Pee (Pete)


In 2030, Swinburne library will be one of the most valuable places for both student and staff of Swinburne University. This is because library is a benefit public space where provided opportunity for users to explore new things on the world and also achieve all of library services easily. Library is able to be most challenging places where users can access any complex information in large printed matter environment from one places. Moreover, all the things are able to be in electronic format and virtual library. Also, library still is instrumental in developing strong idea for users study life. Finally, one of the most challenges is how newest technologies will be adjusted to user behaviors in the suitable way and also appropriate time.

Contents Contents.........................................................................................1 1. Introduction 1.1 Propose......................................................................5 1.2 Aim............................................................................5 1.3 Scope........................................................................6 1.4 Background 1.4.1 Swinburne Library Background........................7 1.4.2 Stakeholder......................................................8 1.5 Existing Swinburne Library Services..........................9 1.5.1 Library’s SMS holds service...........................10 1.5.2 Living Library Launched.................................10 1.5.3 Student ambassadors promote database.......11 1.5.4 Ipods Containing Lectures.............................12 1.5.5 Library Rovers Service...................................13

2. System and Service Design Approach.................................14 2.1 Trends in Library and information Provision...............15 2.2 Target Audiences.......................................................17 2.3 User Gropus..............................................................18 2.4 Personas...................................................................19 2.4 Competitive Analysis 2.4.1 RFID Technology.............................................21 2.5 Relevant Case Studies 2.5.1 Macquarie University ....................................23 2.5.2 The Hybrid Library System of the Future.........24 2.6 Service needs and expectations in the future.....................25

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Contents (con.) 3. Analysis 3.1 Methodologies........................................................27 3.1.1 Observation and Survey................................27 3.1.2 User Journey Borrow Book......................................28 Printing...............................................31 3.1.3 Existing Content Analysis.............................34 Library Computer Technology..35 Client computer...................36 Print Server.........................36 Printer Technology.............................37 Copy Card and Vending Machine.......37 Copy Card.........................................38 Borrowing Machin.............................38 Existing Context Tree Diagram..........39

4. Strategies 4.1 Gaps and Ideas.........................................................41 4.2 Concept....................................................................45 4.3 Solutions 4.3.1 RFID security fate by RFID Technology...........47 4.3.2 Library system software interface..................48 4.3.3 Smart Card.....................................................49 4.3.4 Multi-touch Surface Desk...............................50 4.3.5 Stories Board.................................................51 4.3.6 Final Design: 3d capture.................................53 4.4 New Context Tree Diagram (CTD).............................63 5. Conclusion..........................................................................65 References....................................................................................66 Appendixes........................68

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Student from the array of Prahran Library Photographer: pete

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1. Introduction

1.1 Propose

1.2 Aim

This report is proposed to give a new idea and new suggestions for Swinburne Library in time to the 2030 as a framework to guide the future development. The suggestions looks to grow the network by tailoring any future development also network technologies configuration or extension of services to better and more sustainable.

As we know, Swinburne library provided many services to support users such as online journals, library catalogue, borrowing including public computer and also a lot of equipments service.

Proposed under the Proposal: • Swinburne Library for 2030 is meet high university

However, there are many problems still in the system such as we have to spend a lot of time in a queue using library computer, cannot print from own laptop, complicated to find books including very important problems which is unsafe for personal data in printing process etc.

community and social need. • Explore development options for Swinburne Library

in time to inform the 2030. • Retain Swinburne Library cultural but investigate

future options in line with the Wireless and Contactless Technologies.

Therefore, in 2030 we will really intend to improve the library system to be friendly with users and also new technology will be used to fulfil the gap in library system to respond users need in the future.

• Align the operation of the Library in the network

and pursue options for 24-hour services. • Optimize high technologies with library’s facilities

and development from Swinburne Library into Swinburne Library Media Centre.

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1.3 Scope For this project, we are focusing on the general system services especially are printing, searching including borrowing and returning services. This is because most of library users generally use those services and also face the problems all the time. Also, new technology design will be cover in this project to complete the new system in 2030.

Student from the array of Prahran Library Photographer: pete

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1.4 Background 1.4.1 Swinburne Library Background Swinburne University of Technology has five campus libraries in Melbourne: Hawthorn, Prahran, Wantirna, Croydon and Lilydale; and one in Sarawak, Malaysia. Swinburne library relies heavily on full text web-based databases and these comprise the bulk of library resources. The library provides an environment where students can expect to find all possible types of software that may be required for their course work and thus it enjoys a high profile on campus. Computer laboratories are shut outside of class times and the library with its extensive opening hours also serves as the open access computer laboratory. As a consequence of all these activities, the library is playing a pivotal role in the teaching, learning and research process. Library values are: 1. focusing on the customer. 2. collaboration and partnership. 3. importance of information and knowledge in human society. 4. equity of access to information. 5. open processes. 6. commitment to staff learning, growing and being creative. 7. commitment to be open and responsive to change.


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1.4.2 Stakeholder 1

Library’s Stakeholders can be divided into 7 sectors following the service for you site : 1. University Staffs 2. Library Staffs 3. New students 4. Students 5. Off campus and OUA (Open University Australia) 6. Researchers 7. Visitors How is Swinburne connecting everyone together? Library used e-newsletter or website to connect all key stakeholders. Media briefings were also a key tactic in the communications to ensure the media was kept informed through each. Also, Representative community groups, library professionals, volunteers (rovers service) and library website all stakeholders were among those consulted.

1. Servie for you, source:

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1.5 Existing Swinburne Library Services As we know, Swinburne Library is a famous place for many people due to Swinburne Library provides computing, printing and photocopying facilities including searching system at its various campuses, as well as laptops and other equipments for loan which are called self-service. However, it sill has a lot of problems in those process such as insecurity for personal data in printing process as well as instruction media equipments are not adequate for users need. Therefore, library system should be improved to be friendlier and be able to support library users need.

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1.5.1 Library’s SMS holds service2

1.5.2 Living Library Launched

At the beginning of semester the library introduced an SMS holds service. This means if you place a hold on a book, we will send you an SMS when the book is ready to collect. Previously, email was the only messaging we used. In April and May we surveyed library users and 2200 of them answered.

The Swinburne Living Library have been launched at Wantirna campus library on 28 May by Joan Cashion, who has fostered the concept at Swinburne.

25% registered for the SMS service. 43% did not know about it. 9% did not have a mobile phone. 23% were not interested in using the service.

At the end of May, almost 1000 students had registered to receive holds notices by SMS.

A Living Library functions are similar as normal library but instead of borrowing a book you can borrow a person. The Books in the Living Library are people who represent groups or professions, people who have chosen unusual career paths or lifestyles, or groups that may experience negative stereotyping. For example some books that are available for loan include a person with a disability, a Hindu, and a Teen mum. The borrower of a book has the unique opportunity to have a thirty minute conversation with a person they would not normally meet. The Living Library initiative is a simple yet effective way to create a stronger Swinburne community, a community that celebrates diversity and fosters tolerance and understanding. It was successfully launched at Wantirna campus library.

Figure1: Library’s SMS holds service

Figure2: Living library launch, Wantirna







2,3 Swinburne Library News, Edition 1, July 2007,

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1.5.3 Student ambassadors promote database


Two Swinburne post graduate research students, Jiafang Li and Claude Lobo (pictured) were Elsevier Student Ambassadors for six months between April and October. Their role was to work with the library and Elsevier to promote the Scopus and Science Direct databases to research students and academic staff. Scopus has approximately 17,000 peer reviewed titles across science, chemistry, engineering, life and medical sciences, and offers linked citation data too. The ambassadors worked with the Engineering Liaison Librarian, Fiona O’Donnell, to run activities such as training sessions and the very popular Scopus quiz. Elsevier generously provided the prizes which included an iPod for the major prize, as well as laptop bags and wireless mice, for the runners-up.

Figure 3: Jiafang Li and Claude Lobo, Elsevier Student Ambassadors Source: scopus-ambassadors.jpg

Swinburne University Library is the first Victorian academic library to use the student ambassador program, and the number of searches run on Scopus has increased 61% from the previous year (to October).

4. Swinburne Library News, Edition 2, Swinburne library at the end of 2007,

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1.5.4 Ipods containing lectures at Lilydale


At Swinburne Lilydale Campus Library has purchased four Ipod Nanos to offer this unique service. Students can put their lectures on to one of four portable music players and take them home for two days. Their target audience are students who may have slow internet access at home. Students can download lecturers in the library and listen to them when and where they want. They can now join the legions of public transport users plugged into music players. Ipods are the ubiquitous portable music players of choice for many students and the library is excited that we can put them to use as an educational tool. The Library surveyed Lilydale library users in 2007 to determine whether they would like to borrow an ipod from the library:

Figure 4: pod Nanos as used at Lilydale

54% said yes. 24% said that they already had one.


Lilydale library has a dedicated Imac computer where students can download their lectures. Many students are still intimated by the Macs but the recorded lectures are a good way of encouraging students to have a go. The Library is also investigating the use of audio tours for library self-paced orientation sessions similar to those offered art galleries.

5. Swinburne Library News, Edition 3,

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1.5.5 Library rovers service to continue


In late 2007, the library and ITS piloted a trial ‘rover’ service at Hawthorn campus library. The rovers provided students with assistance both using the library, and using computers or wireless connections. The trial was successful and it continued at Hawthorn for the whole of first semester of 2008. Due to the success of the rovers service in first semester, we have now extended the service to Lilydale and Prahran libraries, and increased its operating hours at Hawthorn, for second semester. The rovers assisted in designing a bright red uniform so that they can be easily spotted as they move around the library. In their new uniforms they cannot be missed.

Figure 5: Rovers at Hawthorn campus source:

6. Swinburne Library News, Edition 4, Swinburne library in semester two, 2008,

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2. System and Service Design Approach

2.1 Trends in Library and information Provision

International trend watchers predict continued future need and confidence in public library services and facilities. Central to predictions: books are here to stay. The anticipated demise of printed books simply has not happened print publishing currently continues to increase at the rate of 9% per year.


The Da Vinci Institute , an influential American non-profit futurist think tank, points to key trends that will affect libraries in the next generation: • Communication systems are continually changing the way people access information. • Search technologies are becoming increasingly complicated. • Time compression is changing the lifestyle of library users. • Over time, we will transition to a verbal society. • Demand for global information is growing exponentially. • We are transitioning from a productbased economy to an experiencebased economy. • Libraries will transition from a centre of information to a centre of culture.

7. The Future of Libraries Beginning the Great Transformation By Thomas Frey, Executive Director of the DaVinci Institute,

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The technology is the enabler the content provides the value. The importance of content is a major trend for the future, the demand for content in a variety of formats, digitisation of local material, community repositories of local histories and stories and the need for relevant content to cater for increasingly diverse populations. Libraries are key for generating, storing, protecting and making available a huge range of information content. Libraries have a vital role in bridging the “digital divide” well into the foreseeable future they will provide computers for those unable to afford their own and support people in the development of their digital literacy. 8

Despite today and tomorrow’s young people growing up “digital natives” there will be a continued need for public libraries to provide access to and assistance in the use of contemporary digital information and new technologies. The paradox of the digital age is that the increasing availability of information on the World Wide Web and other technologies is not directly related to the ability of people to access the information. Libraries and librarians do, and will increasingly, play a vital role in enhancing people’s access to web-based information. Information is easily buried in the depths of ‘the web’ and there is a need for libraries and librarians to provide the essential link.

8. When ‘Digital Natives’ Go to the Library, Scott Jaschik , source:

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2.2 Target Audiences

Library targets are those people who get benefit from the library directly or indirectly, either on site or virtually. The library directly serves students, faculty, staff, alumni, consortia and community members in their efforts to expand their intellectual experience. The library contributes to the university brand and prestige and to the extent it attracts financial support, it assists administrators and benefits donors. To sum up, library user can devided into:

Primary Target Group Swinburne University staff and student.

Second Target Group Everyone who would like to use library services.

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2.3 User Gropus

Group 1:

Group 2:

Demographics Aged 18 – 25 Male/ Female, mid to high socio-eco, low to mid disposable income. Occupation: students, trades, unemployed, researcher, Posgraduate students.

Demographics Aged 25 – 50, Male or Female, Mid to high socio-eco, midhigh disposable income. Occupation: University Staffs, researcher, Posgraduate students.

Psychographics Intense interest in reading. Very high use of the internet and WWW, regular use for chatting, discussion boards, information and news. Downloads informations and posts, searching and comments online.

Psychographics Some use of the internet and WWW, mostly email and information gathering. Subscriptions to some mailing lists, eBay.

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2.4 Personas kwan Age: 26 Occupation: Master Student Income: $24,000 Personal status: Single Interests: Computer, Sport, Reading, Collecting book, travel, Internet, driving.

Technical profile: Actually internet user, extremely comfortable with technology. Uses web regularly to communicate working, studing and entainment. Has fast broadband connection running Mac and spends 50 – 55 hours per week online. Technical use: 70% at home, 30% at University.

“The Hawthorn Library it always busy and very noisy”

Photographer: pete

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Note Age: 30 Occupation: University Staff. Income: $42,000 Personal status: Single Interests: Computer, Travel, Reading, Internet, Shatting.

Technical profile: Regular internet user, Occasional internet user, somewhat comfortable with technology. Uses web regularly to communicate. Has fast broadband connection running Mac and spends 42 – 45 hours per week online. Technical use: 80% at work, 20% at home.

“Some computer equipment is not enought” Photographer: pete

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2.4 Competitive Analysis “In this competitive section, this proposal will focusing on the area of technologies’ competitive.”

2.4.1 RFID Technology

What is RFID? Radio Frequency Identification (RFID) is an enabling technology for automatic identification and data capture it is used to help machines identify objects, and which include bar codes and smart cards. RFID specifically refers to automatic identification that uses radio waves to automatically identify people, animals and individual items.

Advances in technology have both reduced the cost of individual system components and provided increased capabilities, to the point where numerous organizations are either using or considering 9 using RFID technology.

RFID is not new, one of its original uses being the identification of friendly aircraft during the Second World War. Until recently the technology was viewed as being too expensive and too limited in functionality for most commercial applications.

9. Understanding RFID, By GAO RFID technical team,

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RFID Solutions for Library Systems For the concerns that librarians , RFID technology brings solutions that magnetic stripe or barcode technology simply cannot deliver as effectively. The RFID tag is assigned and attached to the asset in similar ways, depending on the material, paper, plastics, etc. 10

According to “GAO RFID Solution”, was mentioned the advantages of RFID tags over barcode or magnetic stripe are as follows: 1. Faster scanning of the data stored on the RFID tag. 2. Simple and easy way for patrons to self-checking for material loans and returns. 3. Superior detection rates. 4. Significantly reduce the number of false alarms at the exit sensors (up to 75% less). 5. High speed inventory - reducing time to by staff for ‘shelf-reading’ and other inventory activities. 6. Automated return of materials that speeds up sorting of materials and re-shelving for the next patron to access. 7. A longer lifecycle than a barcode.

Figure 6: A GAO RFID Management Solution. Source:

10. GAO RFID Solution

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2.5 Relevant Case Studies

2.5.1 Macquarie University Library, A 21st Century Learning Environment Macquarie is a university on the move, on the way to becoming one updates and to view progress on site via the live webcam. Take a of the top 200 research universities in the world. This new building will moment to contribute to the blog as your input is fundamental to the 11 symbolise the university’s aspirations and reputation. It will provide a success of this project. 21st Century learning and research environment that facilitates vital interactions between people and knowledge. Located at the main entry to the university, the new building will enrich campus life by providing a central Library combined with learning, research and social spaces. The facilities will be unmatched by any academic library in Australia and complement today’s collaborative approach to learning and research. The native parklands of the campus have inspired an innovative design, which aims to set impressive sustainability standards. This website is your gateway to everything exciting about the planning, construction and celebration of the new Library. Visit regularly for

Figure 7:A Century Learning Environment source:

11. A Century Learning Environment,

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2.5.2 The Challenge of Integrated Access: The Hybrid Library System of the Future What is Hybrid Library? According to National Library of Australia, “a hybrid library is envisaged as the bringing together of technologies from electronic, digital or virtual library projects which have been taking place round the world as well as in the UK’s eLib programme, plus the electronic products and services already in libraries, and the 12 historical functions of our local, physical libraries”. Also, hybrid library it is viewed as a halfway step towards the fully digital library, hybrid libraries evolved in the 1990s, when electronic resources became more easily available for libraries to acquire for public use. The hybrid library is a term used by librarians to describe libraries containing a mix of traditional print library resources and the growing number of electronic resources. The emergence of the hybrid library has put a new emphasis on copyright issues for many libraries.


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2.6 Service needs and expectations in the future We also think about the service needs in the future of libraries as well as Swinburne Library would be needs: • Will always be a need for books. • Provide a useful also user friendly self-services. • In the future, key uses will be for carrying out research using non-digitised resources and accessing leisure reading. • Ensure adequate staffing by helpful, positive and knowledgeable librarians. • Use single login and one card to access every services. • Provide continuing support education courses in information access/library use. • Maintain a high-quality library website and electronic catalogue. • Incorporate barrier-free access to latest technology such as provided high speed Broadband and wireless network, provide

online assistance for remote users; and free internet access.

Figure 8: Sketch Idea of Print Zone

Figure 9: Sketch Idea of Service Desk

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3. Analysis

3.1 Methodologies 3.1.1 Observation and Survey The observation process. The observation has been used in order to observe a user using Swinburne library especially print and borrow system. The first observation starts from the user come to library, using library computer, send print order, confirm order, go to printing vending machine, add credit, come back to confirm order again, swipe copy card and get a jobs. The second observation starts from the user come to library, using catalog computer, catch books, go to borrow machine.

The results that we found from this user are: • Most of people come to library for use a borrowing-return service and computer-print service. • The user love to print their documents at library rather than public printing because it is cheaper. • While user during a print process she forget to check her credit balance that why she have to confirm her order twice times. • User want to bind her documents but library not provide that facility for her so, she go to printing shop. As well as, she would like to use a stapler but a pin inside is running out. • In some case book is in a library user have knew from serch process but can not get that book. • Barcode on the books, some books the borrow book machine can not read. • When return a book user don’t know they have some fine need to pay. • The borrow book machine user need to put the ID card on the exactly position.

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3.1.2 User Journey Borrow Book

Searching book.

findind book.

Book not in shelf.

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Book are not in shelf.

How to press down.

My book in there?

Is it return yet?

Founded my book.

Scaning book

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Printing receipt.


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3.1.2 User Journey Printing

A lot stuffs.

Made print order.

Difficult to plug.

Add credit.

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Walk to check order.

Finding my order.

Confirm order.

Swip Card.

Confirm printing.

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Printing receipt.

Want to bind.

Go to binding shop.

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3.1.3 Existing Content Analysis

Library self-service Printing System used an online debit system that it is able to use a rechargeable plastic. For the first tine use user purchase copy card (swipe card) from the vending machine (Autoloader) in the library. Users need to buy a card only once. User have to login into Novel system to access library online print server. Then, users have to confirm print order at computer server as well as swipe their copy card at swipe card reader to check the credit. For the searching and borrowing system. Users are able to search book from library catalog computer and also can access via library website. Users has to go to get a books and after that user need to go to borrow machine to using self-service borrowing machine.

Photographer: pete

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Technologies in Swinburne Library Numerous factors play an important role in the library system. They are 5 main types of technology are grown under different jobs. Library Computer Swinburne has a lot of computers for support their users and it is not only for windows system but also for Macintosh as well. Moreover, mostly computers in library are used workstation computer, why they picked workstation? Workstations are intended primarily to be used by one person at a time, although they are commonly connected to a local area network and run multiuser operating systems and term “workstation� has also been used to refer to a terminal or PC connected up to network. While the technology between workstations and PCs has since become similar, workstations still have many specialized features not found on their PC counterparts. In addition, computer library can be divided by the job into 2 types;

35 | Client computer (Computer Lab): Swinburne provided open access student computers, or called computer lab, are available in all campus libraries. Also, those computers can support every operation system such as Windows or Macintosh. User can book a computer in advance to make sure you have access when you need it. Use the booking sheets provided. Time limits apply to most computers. And Importantly, You need your Swinburne Novell network login to access the computers.

Figure 10: Prahran Library, Lab Computer Photographer: pete Print Server (Computer Center to accept an order): A print server, in this case is not a printer it is a computer or device that is connected to one or more printers and to client computers over a network, and can accept print jobs from the computers and send the jobs to the appropriate printers. Moreover, a print server is host computer running Windows OS with one or more shared printers. Client computers connect using Microsoft Network Printing protocol. Figure 11: Prahran Library, Print Server Computer Photographer: pete

36 | Printer Copy card vending machine

Printer is very importantly in printing system, In computing, a printer is a peripheral which produces a hard copy of documents stored in electronic form, usually on physical print media such as paper or transparencies.

In every Swinburne libraries has provided a copy card vending machine, for the first time using a print service user have to buy a copy card from vending machine. Purchase a card from the vending machine (Autoloader) in any campus library. You need $2.00 in coins to purchase a card, which is issued with a copy credit of $0.77.

Swinburne has been used Laser computer technology provided to user because a laser printer is a common type of computer printer that rapidly produces high quality text and graphics on plain paper. Laser printers have many significant advantages over other types of printers. Unlike impact printers, laser printer speed can vary widely, and depends on many factors, including the graphic intensity of the job being processed.

Figure 12: Prahran Library, Laser Printer Photographer: pete

The photocopying and printing system uses a rechargeable plastic debit card: • you need to buy a card only once. • Add more credit to your card as you need it for additional copying or printing.You can use any coin or banknote denomination (coins only at Croydon and Wantirna) to add credit. • You must abide by the relevant provisions of the Copyright Act as displayed near the photocopiers and printers.

Figure 13: Prahran Library, Copy card Vending Machine Photographer: pete

37 | Copy Card Borrowing Machine

Now a day, there are many technologies to support copy card. Swinburne has used magnetic stripe card technology to go with their copy card. A magnetic stripe card is a type of card capable of storing data by modifying the magnetism of tiny iron-based magnetic particles on a band of magnetic material on the card. The magnetic stripe, sometimes called a magstripe, is read by physical contact and swiping past a reading head. Magnetic stripe cards are commonly used in credit cards, identity cards, and transportation tickets.

Swinburne has used borrowing machine to provided a borrowing service to users in every campuses. When user would like to borrow book just head over to machine then place ID card in to the exactly position hen machine recognizing the student. Then place down a book that user want to borrow after finish this process system will give you a slip to confirm the transaction.

Figure 14: Library Copy Card

Figure 15: Prahran Library, Borrow Machine

Photographer: pete

Photographer: pete

38 | Existing Context Tree Diagram (CTD)

Figure 16: Existing Library Borrow System

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4. Strategies

4.1 Gaps and Ideas



1. Most of services need Copy Card to operate with. 2. Student ID and Password are also needed to access library Computer but invalid password problem was happened many times, so that make users cannot use the computer.

• Combine copy card with student card because of mostly student always carry student card. • Can make print order from own computer, lab top or mobile. • Design some device that can recognize users when users just press down card or mobile. Technology • SMART Card or contactless technology. • RFID. • Multi-touch surface desk.

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3. Users have to waste a lot of time for walking when any problem was found during process due to distance between each section is quite far.

• Confirm Order/Process from user’s computer this software user can tracking the print process as well. • Confirm order again at print server is unnecessary, because this step system just need to read credit balance from copy card. So, if we can develop the system can check information before user made print order it should be solve many problems. • Combine copy card with student account, the system will know information since user access into computer. Technology • Renew library system. • SMART Card or contactless technology.

4. Insecurity problems in personal data in printing process still is a curtail problem. This is because after ordered everyone is able to print every file even it is not his or her own file from printing operation machine.

• More and more from idea of NO.3, if print server is no need in the future and the process finish at user’s computer. In the end, we will not worry this gap.

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5. Binding service is not provided after printing process that makes users have to carry document out and find other shops for binding.

• Use a printing and print software that able to specific type of print out.

6. Regularly, users could not get a book due to the book always be out of its place.

• Develop some software to connect between RFID reader and RFID tags in books. Technology • SMART Card or contactless technology.

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7. Damage barcode is another problem that always interrupt user during borrowing process.

• Leave barcode. • Ignore borrow machine. Develop software to checking user when walk pass RFID gate. Technology • SMART Card or contactless technology. • RFID

8. In returning process, users will never know about their status such as users might get fine due to time it already passed over due date.

• Redesign new returning machine which can detect user status and report to user when return books. Technology • SMART Card or contactless technology. • RFID

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4.2 Concept

The availability of resources on the Web and the technologies changes the way users access information. Libraries are not the only source of information and sometimes not the most accessible or available. Libraries can benefit by letting the community know what the library provides and marketing library strengths to match users’ needs.

by age group in the world population is changing.

New concept of services positions for the library in the minds of the community as a valuable resource, builds good user relations, and contributes to a positive relationship of all steakholders with media. Everyone benefits when we find out what users really want, and when we let our community know everything that a library can do, in the library or on the new “library system software”.

we realized in this time, people are not going out to get information anymore. Instead, it’s coming to them. Also we will concerted and pay attention into how we can keep the balance to feel information may not overload in your their life? That’s because information is coming to everyone from everywhere now. Most of it may be noise, but focused information can come to you in new and more efficient ways than ever before.

In the future “Library Media Cebtre”, look at exploring more services for mobile devices such as cell phones, offering wireless networks, or providing individual and group learning spaces equipped with computing resources and comfortable spaces for informal gatherings.

On the other hand, this concept we also think about how the change from pursuing information to receiving information is and will be affecting libraries and users.

The biggest challenged of this concept is that the new technologies that we will deliver it’s going to have a big impact on how they expect to receive library services, which means librarians also have to start adjusting their computer skill now.

This concept for new library services will evolve because technology impacts lifestyles and work locations, and because the percentages

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The concept is proposing new ideas and new suggestions for Swinburne Library during in time to the 2030 as a framework to development library system in the future. Suggestion is about using new system and new technologies to improve the library system to be better and more sustainable.

Concept under the report: • Explore how to develop Swinburne Library in 2030. • Investigate future option, which is a Wireless and Contactless technology based on existing Swinburne Library cultural. • 24 hours library is another our concept. • Apply suitable high technologies to library’s facilities and also try to develop Swinburne Library to Swinburne Library Media Centre.

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4.3 Solutions

4.3.1 RFID security fate by RFID Technology RFID can benefit to Swinburne Library:

To speed up books,

videos and other library material checkin, checkout and inventory check applications, many libraries around the world are using RFID Technology. Inexpensive smart labels are inserted in books that would be invisible to customers. Library counter personnel can then check a large number of books and other library items in or out in seconds without much human intervention.

creating connection between both user and library system. For this technology in this project will be used for

The system will be detect and identify user by using RFID signal. Therefore, it will be much benefit users in searching and borrowing process as well as immediate reminding user about things or important information that are involved those users.

With the use of an RFID reader, Librarians can check for books that have been stacked in the wrong location, locate the book and rectify the mistake. The handheld reader can also automatically detect missing inventory and alert the security personnel. This specific instore inventory management related applications could be emulated for other industry use as well.

Figure 17: Sketch Idea RFID Entrance Gate

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4.3.2 Library system software interface

This software will be created for multi-touch surface and also it is able to be install into mobile phone or other touch-screen devices. The software will help users use only their device to access their account and complete any process in its own. For the software interface will the same interface as multi-touch interface and it has to be most user friendly software that means everyone will be able to use it even some user who has never used computer before.

Figure 18: Capture Screen from video simulate library software.

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4.3.3 Smart Card

Electronic Identification by means is digital certificates. Smart Card allows library to safely log on to any services (web, wireless network) either on campus (rooms, labs, portal terminals) or at home. The high security level of these connections enables university or library to offer on-line services, which are increasingly comprehensive and fast. New smart card can be used instead of both student card and copy card as well as can be used to access users account via new multi-touch interface that means user can use only smart card to achieve all of library services. Moreover, RFID tag will be contained in a card to be allowed RFID signal can identify that who is smart card owner. So, this will be very easy in borrowing process because user just carry book and smart card pass though the entrance gate then the system will automatically record that this user borrowed the book.

Figure 19: Future Student Smart Card in 2030

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4.3.4 Multi-Touch Surface

New multi-touch surface will be provided for operating with smart card to access into users account. From this surface, users can operate all of library services, which are printing, binding, searching including checking users status and credit. In case, user need to add credit this table already have a slot as a vending machine for insert money.

Figure 20: Sketch Idea Multi-touch Surface Desk

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4.3.5 Scenario board

Figure 21: Story Board 1: Use mobile to borrow books

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Figure 22: Story Board 1: Use smart card and multitouch surface desk to borrow books.

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4.3.6 Final Design: 3dInteractive

Fot the 3D Interactive website, users can swap to see every service by using the menu on the left hand side. Also, the top-left icon user can click to see in each step of each service. In addition, the square box on the right hand side, will explain the information of each stage as well.

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Search and Borrow by Smart Card: presented by Red people.

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Search and Borrow by Mobile Phone: presented by Green people.

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Print by Smart Card: presented by yellow people

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Print by Smart Card: presented by blue people

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In addition: in some page on the information box will appear “PLAY icon” user can click the Video will show how does “New Software” is working.


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RFID Library Gate

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Multi-touch Surface desk

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Returning Machine

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Library Environmental.

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4.4 New Context Tree Diagram (CTD)

Analyzing strategy & process for this diagram, real process was the first thing that we had to know. So, visit site was the method that was used to explore the system collects information. Then, data was gathered into sections and also analyzed about the real problems that are normally happened within this process. The detailed explanations of this diagram. For example from borrowing system CTD, it still had many problems during the process and also many tools needed to complete this services. As you see, the big problem is user could not find the book after searching due to the book was not in its places. User had to waste a lot of time for finding book or asking library staff helps and so many times that no one else can help you. Therefore, you had to wait until tomorrow for that book. Compare with the existing system and new system diagram, articulate the benefits when user using your design. After new technologies are combined into the system, the important thing is everyone can handle both searching and borrowing system himself or herself. This is because the new software that will be installed in users device or multi-touch surface will help users reach to the book location easily. Moreover, if the book was not in library users can use another way that is download E-book instead. Finally, if users would like to borrow the book just carry the book pass through entrance gate and system will record this borrowing into your account automatically.

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Figure23 : New Library Borrow System

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5. Conclusion

The libraries has built a strong history of offering quality instruction in the use of library resources and throughout the past decade has expanded both the content and methods of printing environment to incorporate digital information resources. Library staffs in the future have to provide instruction for students and faculty that access resources electronically from wherever their work place may be.

to integrate their physical collections of books, magazines, CDs, DVDs and other media with electronic collections and content available on the Internet. Sometimes referred to as the hybrid library, this will be the model for the next 10 years and beyond.

the new technologies that we will deliver it’s going to have a big impact on how they expect to receive library services, which means librarians also have to start adjusting their computer skill now.

Therefore, no amount of technology will ever Finally, the paradox of the digital age is that replace boos, and libraries will always be a the increasing availability of information on haven for books. It’s the extras that we are the World Wide Web and other technologies is concentrating on, especially as we try to serve At Swinburne Libraries a combination of not directly related to the ability of people to our remote patrons. technological and cultural factors were access the information. In time to the 2030, suppressing the development of a culture of Libraries and librarians do, and will increasingly, independent research and the recognition of play a vital role in enhancing people’s access to the importance of Library Media Centre in web-based information. Information is easily the 2030. buried in the depths of ‘the web’ and there is a need for libraries and librarians to provide the essential linkage. To sum up, the challenge for libraries in 2030 is The biggest challenged of this concept is that

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References 2008 Digital Future Report, Center for the DigitalFuture, viewed 28 October 2008, asp?intGlobalId=19 Association of College & Research Libraries. 2000, Information literacy competency standards for higher education. American Library Association: Chicago, Banks, M & McBurnie, G 1999, ‘Embarking on an educational journey- he establishment of the first foreign full university campus in Malaysia under the 1996 Education Acts: a Malaysian-Australian case study’, Academic Search Premier, EBSCOhost, AN 6693185 Badger, J 1999, ‘The role of the library in an integrated computer and information literacy program at Swinburne University of Technology’ Concept, challenge, conundrum: from library skills to information literacy: proceedings of the Fourth National Information Literacy Conference conducted by the University of South Australia. Adelaide: University of South Australia Library, 40-47 Brookhaven 2030, viewed 6 November 2008, Communicating in the Future, viewed 25 October 2008, E Ink’s electronic and E-Book, EInk, viewed 28 October 2008, Fastest Growing Social Networking Sites, iLibrarian & OEDb , viewed 28 October 2008,

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Kroski, Ellyssa. “On the Move with the Mobile Web: Libraries and Mobile Technologies” Library Technology Reports 44(5)(July 2008), viewed 27 October 2008, Library Technology Planning, viewed 2 November 2008, Library Technology, generally, viewed 1 November 2008, Managing electronic library services: current issues in UK higher education institutions, New Technologies in Libraries, Megan Fox, Associate Director for Technologies and Special Projects, viewed 29 October 2008, http://web. Saunders, LM 1999, ‘The human element in the virtual library’ Library Trends, 47, 4, Academic Search Premier, EBSCOhost, AN 2055784. Smart card case study, viewed 26 October 2008, Smart card, viewed 27 October 2008, The Future of Libraries Beginning the Great Transformation By Thomas Frey, Executive Director of the DaVinci Institute, viewed 20 October 2008, The Future Of EPDs electric paper display, Eink, viewed 28 October 2008, What is an EPD? viewed 4 November 2008, What is RFID, viewed 4 November 2008, When ‘Digital Natives’ Go to the Library, Scott Jaschik , viewed 6 November 2008,

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Appendixes Context Tree Diagram: Existing Library Borrow System.

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Appendixes Context Tree Diagram: New Library Borrow System.

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Appendixes Story Board 1: Use mobile to borrow books.

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Appendixes Story Board 2: Use Smart Card and Multi-touch Surface to borrow books.

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Appendixes First Sketed Idea, Top view.

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Appendixes First Sketed Idea, Returning Machine.

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Library in 2030