Do It Best Report
E-commerce points the way DO IT BEST MODERNIZES ITS ONLINE PL ATFORM; L AUNCHES PARTNERSHIP WITH EPICOR. By Tim Burke
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aking online to the next level, Do it Best announced the creation of an e-commerce division to serve its members better, and a new partnership with software solutions company Epicor. Nick Talarico, new vice president of e-commerce at Do it Best, told members: “E-commerce is a basic, integrated part of successful retail.” The shopping journey for today’s retail customers has been profoundly and permanently changed. Yes, it’s been trending for a while, he said, but the last two years have really accelerated the changes in the way consumers shop today. For many, that journey now starts online, said Talarico, making e-commerce a critical function of any successful business. “And if you’re already on our platform, but not on our Professional Plan, it’s time to move to it so you can use our platform to its greatest potential right now. This will give you the ability to offer same day pickup and give your customers the choice to shop your store before they walk in,” said Talarico. “If you’re on our platform but your point-ofsale system isn’t compatible for same day pickup,” he said, it’s time to upgrade your POS now. “I’m really excited to announce an exclusively endorsed partnership with Epicor that will offer Do it Best members a next level of service capabilities.”
What next-level looks like: Improved pricing structure for new users of all of Epicor’s products. Dedicated teams at Do it Best and Epicor committed to shortening the development time for service enhancements. This ensures the dealer’s POS has the latest features.
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March 2022 HARDWARE + BUILDING SUPPLY DEALER
A much closer partnership on integrations, allowing for access to real time data between the dealer's POS and the co-op. “So your system is moving as fast as you are,” Talarico said. More powerful intelligence and data analytics to identify what's actually selling and what should be selling; and to track inventory in real time. Talarico said the co-op is investing in platform improvements that will have a big impact. “We’re moving quickly to speed up our platform and make it more responsive. We’re re-engineering the programming behind the customer checkout function to streamline that process, driving down the rate for abandoned carts,” said Talarico. Epicor CEO Steve Murphy said the software solutions provider is excited to expand its partnership with Do it Best. “Our portfolio of industry-specific technologies will help their members grow and streamline operations, empowering them to connect with us to deliver a world of better business.” Do it Best Corp. CEO Dan Starr said, “with our vendor-of-choice recognition of Epicor technologies, we’re delivering advanced e-commerce and supply chain management capabilities to position our members to be the first, best choice for their customers.” The agreement, the co-op said, includes dedicated Epicor and Do it Best teams committed to supporting members with streamlined POS technology integration, shortened development time,
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