CSNC - Nov/Dec 2021 by ensembleiq

Salmon Bento

A FRESH START FOR GUM UP YOUR COFFEE GAME

CIRCLE K’S NEW FOOD CULTURE

NO STOVE, NO PROBLEM: 5 SOLUTIONS FOR SMALL SPACES

THE FOODSERVICE ISSUE CULINARY CONVENIENCE

Hanamaru Market & Bento

THE RISE OF SPECIALTY C-STORES 1

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CONTENTS

NOV E M B E R | DE C E M B E R 2 0 21 VOLU M E 4 | N U M BE R 6

5 Editor’s Message

30 Star sightings: Highlights from the

6 The Buzz People, places, news and events

32 Backtalk

Hungry for growth?

8 Quick Bites

Don’t be chicken: Plant-based poultry is the menu trend to watch

Star Women in Convenience Awards Event

Coffee talk: Coffee Association of Canada president Robert Carter on how the convenience channel can up its game to become a coffee destination

10 Top Ops

Food for thought: 11 things to know before getting into the foodservice business

12 What’s In Store?

Fast foodies: With the rollout of Fresh Food Fast, Circle K aims to create a food culture that will drive organic growth

14 Category Check

Fresh starts: After a tough couple of years, the gum and mint category is poised for sales to trend upward

16 Snapshot

Kathy Perrotta of Ipsos Canada on understanding the ethical priorities of your customers to help grow your business

18 COVER

COVER PHOTO, SUECH & BECK

Culinary convenience: Hanamaru Market and Bento epitomizes the rise of specialty convenience stores that tap into cultural products, from shelf stable items to snacks, drinks and foodservice, offering a world of discovery for a diverse food-centric audience

22 Feature

Kitchen confidential: Expert tips to maintain in-store commercial kitchen equipment

26 Feature

No stove, no problem: 5 foodservice solutions for small spaces and independent operators

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EXECUTIVE VICE PRESIDENT, CONTENT | Joe Territo

When I lived in Dublin, my colleagues and I grabbed lunch at our local convenience store most days (well, days we didn’t end up at the pub). Egg and cress, roasted vegetables with sharp cheddar on a toasted baguette and curried chicken were among the office favourites. When I returned to Canada, convenience store lunches no longer held much allure, that is until Leslieville Pumps opened its barbeque-inspired kitchen at the end of my street. Suddenly, my local c-store was, once again, a meal-time destination. The space is novel, selling decadent breakfast sandwiches, loaded poutine, an array of BBQ and salads, alongside convenience store staples, such as lottery and tobacco, beverages and snacks. Once the domain of independent restaurants and coffee shops, the neighbourhood has more recently attracted several chain restaurants, but the local convenience store is holding its own due to its unique offering. This is a micro-illustration of a larger trend, with food-forward c-stores going head-to-head with quick-service restaurants in the bid for consumers’ take-out dollars: Canadian c-store foodservice sales for this year are expected to hit $1.143 billion, according to research from Technomic. As some traditional categories wane and the wait for beer and wine continues in most provinces, foodservice is an area for potential growth. All the big players, including 7-Eleven, Circle K (p. 12) and Parkland are investing in foodservice, while Rabba Fine Foods, which a year ago partnered with Paramount Kitchens, and other regional operators recognize that food is a traffic driver—Davisville Hasty Market in Toronto is famous for the Flaming Stove shawarma stand tucked inside. Independent operators are also embracing foodservice to differentiate and drive store revenues. In this issue, we’re spotlighting Hanamaru Market and Bento (p. 18), which embodies the rise in specialty convenience stores offering cultural products, from shelf-stable items to snacks, drinks and freshly made food, that attract an enthusiastic customer base hungry for something different. Of course, not every operator can also wear a chef’s hat. Check out “No stove, no problem” (p. 26) for ready-made solutions and don’t miss foodservice consultant Jeff Dover’s piece (p. 10) outlining everything you want to know before getting into foodservice. Or, if you want to start small, read my interview with Coffee Association of Canada president, Robert Carter (p. 32), who talks about untapped opportunities in coffee. This is the final issue of 2021. As we head into the holiday season, I hope you find some time in the coming weeks to enjoy good food with the people you care about. CSNC

CONVENIENCE STORE NEWS CANADA / OCTANE is published 6 times a year by EnsembleIQ. CONVENIENCE STORE NEWS CANADA / OCTANE is circulated to managers, buyers and professionals working in Canada’s convenience, gas and wash channel. Please direct inquiries to the editorial offices. Contributions of articles, photographs and industry information are welcome, but cannot be acknowledged or returned. ©2021 All rights reserved. No part of this publication may be reproduced in any form, including photocopying and electronic retrieval/ retransmission, without the permission of the publisher.

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THE BUZZ

CROSS - CANADA ROUND - UP / PEOPLE / PL ACES / NE WS & E VENTS

Above & beyond The global sugar-free ice cream market was valued at $2,524.5 million in 2020 and is estimated to reach $7,355.0 million by 2030, registering a CAGR of 9.6% from 2021 to 2030, according to ResearchAndMarkets.com. Sugarfree ice cream is gaining high traction due to an increase in health-conscious people; a surge in people with diabetes seeking sugar-free products; and the rise of keto diet aficionados.

EV STATION DESIGN CHALLENGE Parkland Corporation is sponsoring a competition to envision ‘The Electric Fuelling Station of the Future’. Run by Electric Autonomy Canada, the competition challenges architects, designers, and crossdisciplinary practitioners is to reimagine the traditional fuelling station as “a new roadside oasis” for EV drivers, where travellers can rest, eat, recharge and more. “Making our On the Run branded convenience stores a destination with innovative design elements, valued added amenities and exceptional customer service, further reinforces our purpose of powering journeys and energizing communities,” says Ian White, SVP, strategic marketing & innovation at Parkland. F U N FAC T

Driverless delivery

Tortoise is partnering with King Retail Solutions to expanding its remote-controlled delivery robots to convenience store chains across the U.S. KRS, a retail brand strategy company that works with c-stores, will resell and distribute more than 500 of Tortoise’s sidewalk delivery vehicles to help c-stores facilitate affordable, same-day last-mile delivery options in response to changing consumer expectations. Tortoise’s vehicles are best for deliveries within about 5-km. Co-founder Dmitry Shevelenko told CSNC he is having " a lot of active conversations" about bringing the concept to Canada.

THE PERFECT PAIRING Fire & Flower is opening cannabis retail stores adjacent to existing Circle K stores in new markets across Canada, including Alberta, Saskatchewan, Manitoba and Ontario. The move builds on the operational partnership announced in 2019 when Alimentation CoucheTard invested about $26 million to obtain a 9.9% ownership interest in Fire & Flower. The cannabis retailer now has more than 90 corporateowned stores and through the ACT partnership aims to expand globally as new cannabis markets emerge.

The convenience industry employs approximately

220,000 Canadians. 6

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Cool trend

Quickie Convenience Stores donated more than $50,000 to the Children’s Hospital of Eastern Ontario in 2021. The Ontario convenience store chain ran two fundraising blitzes—one in May and another during Ontario Convenience Store Week—at its 51 locations, inviting customers to donate and support their local children’s hospital.

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MOVING ON UP

THE BIG PICTURE CCentral.ca is your resource for breaking news, valuable information and expert insights designed to help you stay in the know and run your business. Check out the latest Expert Column by Lisa Hutcheson, retail consultant, J.C. Williams Group: “How omni-integration is redefining convenience.” Do good

Nearly three-quarters of consumers (72%) prefer to shop at food retailers with sustainable or ethical practices, according to a report from Deloitte Canada, The Future of Food: The Sustainability Conviction. And, 71% say it’s also important they understand where their food comes from. “Consumers are starting to mentally calculate their environmental impact,” says Rob Carruthers, a partner in Deloitte’s risk advisory and consumer business team and a co-author of the report. “Food manufacturers and retailers that provide consumers with an option to do better will influence their shopping decisions.”

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Chrystal Adkins joins BlueTriton Brands as director of sales CG and regional accounts. BlueTriton began operating as a new independent company in April, 2021 and consists of the former Canadian and U.S. operations of Nestlé Waters. Adkins, a 2021 Star Women in Convenience winner, was with Nestlé Canada. Grace Caputo is chief growth officer for Payment Source, where she will help chart its next phase of strategic growth, which includes developing an integrated roadmap across all product and service offerings. Caputo, a 2020 Star Women in Convenience winner, joined Payment Source in 2014 as a GM before being promoted to VP of products & partnerships. In her previous role at VendTek Systems, she was responsible for new product development and retail network growth. Tebbie Chuchla joins Keurig Dr Pepper Canada as VP of marketing. With more than 20 years of experience in the CPG and marketing industry, Chuchla was most recently head of marketing at Conagra Brands, a role she held for more than four years. Jeremy Daveau joins District Ventures Capital as an operating partner. The venture capital fund, led by Dragons’ Den judge Arlene Dickinson, invests in companies in the food and beverage sector. In 2019, it partnered with Circle K to promote Canadian products. Daveau joins from Mars Inc., where he was president and GM Canada. Warren Day joins OPW, a Dover company and a global leader in fluidhandling solutions, as VP and GM for its vehicle wash solutions business. Day was the GM for ICS, a recent OPW acquisition, where he was responsible for running the day-to-day activities, as well as overseeing the integration of the company into OPW. Helene Drolet is SVP operations & general manager, retail at MacEwen Petroleum Inc. She joined the company this summer after close to three years with Couche-Tard, most recently as VP operations Western Canada. Drolet has experience across the channel, having also spent more than four years with Parkland Fuel Corp. as project operations manager. Drolet was a 2020 Star Women in Convenience winner. Jean-Paul Eleizegui is joining Yumy Bear Goods, makers of low-sugar plant-based confectionery, as director of sales. Eleizegui, who has 20 years CPG experience, has worked at Nestlé Canada and Huer Foods. At Yumy Bear, he will work closely with Yumy Bear’s leadership team in the development of “category, channel and customer specific strategies to deliver mutually profitable growth for Yumy Bear and its retail partners,” the company said in a release. Leslie Gordon is director of proprietary brands for Circle K, leading the national private brand program in Canada. The 2020 Star Women in Convenience winner spent more than 10 years with Petro-Canada/ Suncor, most recently as category portfolio manager, convenience retail. Gordon is also actively involved with the Fort York Food Bank. Todd Kelly is CEO at Love Good Fats, which makes snack bars that cater to those living a low-sugar or keto lifestyle. Kelly replaces founder Suzie Yorke, who remains a majority stakeholder and will continue to serve on the board. Kelly has a strong CPG pedigree, having recently served as CEO of Balzac’s Coffee and general manager, Canada for Kind Snacks. *Announce your new hires and promotions. Email mwarren@ensembleiq.com

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BY DARREN CLIMANS

Don’t be chicken Plant-based poultry is the menu trend to watch

cKinsey & Company, the global management consulting firm, has developed a proprietary Electric Vehicle Index (EVI) to track the dynamics of the electronic vehicle market in 15 key countries worldwide. Not surprisingly, EVI results for 2019 and 2020 extended the pattern of EV share expansion evident since 2015. That being said, McKinsey estimates that EVs currently represent just over 2% of light vehicle sales in key markets. So why all the hype around electric

vehicles? It has everything to do with the potential of the opportunity. The global light vehicle market for 2021 is estimated to be worth around $700 billion. At this valuation, each point of market share that EVs gain, represents $7 billion.

The power of big categories

For more than 15 years, I worked for an organization that curated a database of commercial and non-commercial foodservice operator purchases. The database, like Nielsen CPG tracking but

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solely for foodservice, followed every food and non-food SKU, shipped from broadline distributors to chain and independent foodservice outlets. The SKUs were classified by the 34 category definitions developed by IFDA. The top category by value every year was meat (processed and unprocessed). The second most dominant category was poultry (not including eggs). Combined, meat and poultry accounted for more than one-quarter of the total purchases of foodservice operators. And this data didn’t even include protein purchased through specialty meat and poultry purveyors, or via proprietary direct distribution. The initial wave of protein replacement alternatives, not surprisingly, targeted meat offerings in foodservice. Unicorn start-ups, like Beyond Meat and Impossible Foods, have become market makers. According to NPD (U.S.) SupplyTrack for Q1-2021, Beyond Meat is the top selling plant-based meat brand and Beyond Burger is the top selling plant-based burger patty in foodservice. Earlier this year, Burger King Canada introduced the Impossible Whopper, becoming the first quick-service restaurant in Canada to put the award-winning plant-based Impossible Foods patty on its menu nationwide. Plant-based protein alternative carving out a share of the foodservice burger market is big news. McDonald’s just launched a McPlant burger in the U.K. to try to staunch the bleeding. But burgers are just the beginning. Market strategist Bill Aulet describes the model being used by plant-based disrupters, a “Beachhead Strategy,” whereby an entry point into a market is found “from which to launch (an) invasion of the market, because it’s where the paying customers are found.” Foodservice is key, because it facilitates a low risk opportunity for consumer trial. If consumer satisfaction is high, then the trial will naturally drive retail purchases of plant-based proteins.

The year of the chicken

The next logical step for plant-based suppliers is to consolidate and continue their advance in foodservice. The target

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for 2022 and beyond is likely to be chicken. Plant-based chicken may not be everywhere yet, but there are indications of increased competition in this space (Exhibit 1), and market penetration. • In August, A&W Canada expanded its partnership with Beyond Meat, with the introduction of Beyond Meat Nuggets for a limited time. • KFC added a plant-based KFC sandwich and KFC Popcorn made by LightLife in the summer of 2020. • 7-Eleven Australia started offering No Chicken + Lettuce with Vegan Mayo, and No Egg + Lettuce with Vegan Mayo sandwiches last year. • U.S. c-store chain Wawa partnered with Beyond Meat to add two plantbased breakfast sandwiches to its system menus last year. The Sizzli breakfast sandwich is made with Beyond Breakfast Sausage, egg and cheese on a bagel, or the protein can be added to breakfast bowls, bagel sandwiches and breakfast burritos. There’s no reason to doubt that plant-based chicken will follow a similar pattern of diffusion in foodservice that we’ve seen with veggie meat/burger introductions. Let’s not forget, 7-Eleven Canada tested Beyond Meat on its pizza offering in 2019.

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Count your chickens

Tastewise, an AI-powered food intelligence source, offers real-time industry insights. Founded by a former Google executive, Tastewise predicts changing consumer needs based on analysis of restaurants and delivery menus, and billions of daily social network interactions. Crunching the data on U.S. menu mentions, Tastewise has documented a significant rise in vegan meat interest—a 1,320% increase since before the pandemic. Penetration of plant-based meat at restaurant menus overall is growing, with 13% of restaurant chains now serving vegan meat. Tastewise has additional data showing plant-based chicken is taking flight—menu incidence is tracking 133% growth year-over-year. On social media, chatter around plant-based chicken is also up. Chicken sandwiches

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EXHIBIT 1

Competition heats up Beyond Meat recently re-launched revised Beyond Chicken plant-based pea/ faba bean tenders to 400 foodservice locations across the U.S. Impossible Foods is to launch a soy-based Impossible Nugget in fall 2021. The new product doesn’t contain titanium dioxide (a whitening agent), and has performed well in pre-launch consumer testing. Established retail players Quorn, Conagra, Kellogg, Kraft Heinz, and Nestlé are migrating plant-based chicken SKUs to their foodservice line-up. Lightlife Foods (Maple Leaf) and Tyson have developed competitive plant-based chicken SKUs. A wave of new players, including Livekindly, Alpha Foods, NUGGS, and others, are rapidly entering the market. Source: FoodNavigator

are currently the most popular application for plant-based chicken (18% discussion share), but burgers, salads, and pizza are popular applications, with pizza growing at 24% YoY. According to Tastewise, the combination of perceived healthy eating and protein content are driving consumer interest in plant-based chicken.

The time is nigh

For decades, Norway’s economy has been tied to the exploration and sale of crude oil, representing more than 40% of Norway’s the country’s exports. Yet, recognizing the shift in the market towards greener alternatives, Norway’s government backstopped a wide range of financial incentives to encourage Norwegian consumers to convert to battery electric vehicles (BEV). In 2020, the share of new BEV cars sold in Norway rose to 54% of total new vehicle sales, compared to vehicles powered by petrol, diesel and hybrid engines. Sales of diesel-only engines have plummeted to less than 10% of overall market share, compared to almost 80% share in 2011. Norway is on track to meet its commitment to become the first country to end the sale of petrol and diesel cars by 2025. China, the world’s largest car market, is already positioned to follow in kind. Peak oil likely already happened 10 to 15 years ago. This reminds us of the importance of always asking the key strategic question: If not now, when? Tastewise compared plant-based dairy, plant-based meat, and plant-based seafood in terms of interest, growth, and penetration to advise clients whether the time is right to jump in. Plant-based dairy was classified “too late” (declining), and seafood “too soon” (emerging). Meat alternatives were deemed to be the “Goldilocks” of the plant-based alternatives landscape—just right. CSNC Darren Climans is a foodservice insights professional with close to 20 years’ experience partnering with broadline distributors, CPG suppliers, and foodservice operators. His practice is to understand issue-based decisions by taking a data-driven approach to strategic decision making.

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BY JEFF DOVER

Food for thought 11 things operators should know before getting into the foodservice business

cleaned and sanitized. Operators and employees serving food should have a foodservice handler’s certificate. 3. FOOD HANDLING: Related to food

safety but worth mentioning. Employees should wash hands before handling food. To capitalize on the labour advantage, service utensils can be used by cashiers to avoid touching food when serving it to customers. However, a hand sink near the service area is important. 4. FOUNTAIN DRINKS ARE PROFITABLE:

any c-stores successfully enter the foodservice business. What started with coffee and baked goods expands at some locations to significant foodservice offerings. There are, however, a few things that should be considered. 1. LABOUR ADVANTAGE: The two

greatest expenses in food service operations are labour and cost of goods. Foodservice cost of goods, like retail cost of goods, is effectively 100% variable. C-stores have a labour advantage over restaurants as little, if any, additional labour is required to provide foodservices. C-stores should purchase prepared foods (e.g., pizzas, meatballs, sandwiches, baked goods, etc.) to further capitalize on this labour advantage. By generating foodservice sales with limited additional labour, c-stores will generate margins that make traditional foodservice operations jealous. 2. FOOD SAFETY: An outbreak of

food-borne illness can be devastating for a foodservice operation. Many c-stores have hot food held in a steam table or warmer. Other food may be in a cold display. Food is often stored in refrigerators prior to use. Operators must regularly check temperatures of food and coolers to make sure food isn’t spoiling. The hot displays are important, harmful bacteria can grow quickly in food held in the danger zone of between 4 and 60 degrees Celsius. Raw foods must be handled properly. Preparation areas and tools must be

A significant portion of c-stores sales are bottled beverages. Beverage suppliers like this as bottled beverages are more profitable for them than fountain beverages. However, many c-stores are benefiting from the increased margins offered by providing fountain drinks. These should be considered. Allowing customers to pour their own fountain drinks and coffee helps add to the labour advantage (unless COVID-19 restrictions do not allow self-service beverages). Cups may be held for purchase at the cashier station for an element of control. These beverage stations will require regular cleaning. 5. SPACE ALLOCATION IS IMPORTANT: As

every operator knows, sales per square foot is a key metric. Determining how much space to allocate to foodservice is important. Generally, beverage stations are profitable and can be in the back of the store, allowing customers to pass items that may be purchased on impulse (even after they have paid for the cups in advance, as suggested above). Hot food that is to be served for customers should be located near the cash to allow the cashier to serve and maintain the labour advantage over traditional foodservice. For most operators, a sixto eight-ft. hot food display proximate to the cash station and a beverage station located elsewhere is enough to generate significant incremental sales. 6. MENU MANAGEMENT: In addition to

selecting items that are easy to prepare, pay attention to customer preference. Items that don’t sell should be replaced. 7. PERISHABLE INVENTORY: C-Store

operators typically have some perishable inventory that must be sold by a certain date or must be discarded. The

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foodservice business is even more difficult from this perspective. Often, food must be sold within hours or discarded. Tracking itemized sales and understanding how demand flows for various products, then using this knowledge to decide how much to order and prepare, helps mitigate this challenge. 8. PRICING: Restaurants typically

markup their menu items by 65% to 70%. But remember, c-stores have a labour advantage. I recommend checking pricing of quick service foodservice operations in the area and price slightly below average levels. 9. LOYALTY PROGRAMS: Regular

customers are important to the success of a small business. Rewarding customer loyalty is effective in preserving these important customers. This can be as simple as a beverage card that provides a free beverage after a certain number of purchases. 10. PACKAGING AND PRESENTATION:

Very few c-stores have seating areas, so the food is sold to go. Packaging must preserve the food quality while it is being transported to where customers will eat it and/or food must be portable—easy to eat while moving. Presentation is important as well, food must not only taste good, but it must also look good. 11. SPECIAL DIETS: The incidence of

people with special dietary needs is increasing. A foodservice operation is not required to provide options for all dietary needs, but must be able to tell customers what the ingredients are in an item and how the food is prepared. Some dietary needs are by choice; however, some are due to health implications. For some, ingesting food they are allergic to is life threatening. And though a c-store doesn’t need to accommodate all special diets, having vegan or vegetarian offerings will likely be successful. CSNC Jeff Dover is president of fsSTRATEGY, a consulting firm specializing in strategic advisory services for the hospitality industry, with an emphasis on food and beverage. He is based in Toronto and can be reached at 416-229-2290 ext. 2 or jdover@fsstrategy.com

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WHAT’S IN STORE?

{

NEW SECTION:

If you’re trying something new in your store, we want to hear about it! Contact mwarren@ensembleiq.com

Fast foodies

With the rollout of Fresh Food Fast, Circle K aims to create a food culture that will drive organic growth

ouche-Tard Inc., parent company of Circle K, is embarking on the next wave of its Fresh Food Fast foodservice concept, with the introduction of the program at its convenience stores across Canada. The new food program, which was delayed due to the onset of the pandemic, launched in the U.S. during the second half of 2020. In summer 2021, the program went global and the momentum continues, as the company continues to learn from and refine Fresh Food Fast in the midst of a major expansion. From a breakfast menu through to late-night pizza hankerings, the food program is designed to attract customers and drive sales throughout the dayparts, presenting what president and CEO Brian Hannasch calls “a significant organic-growth opportunity.” WHAT CAN YOU TELL US ABOUT THE ROLLOUT HERE IN CANADA?

retailers and foodservice destinations in North America. Rolling out this program across our network has shown us that it requires incredible cross-team effort and learnings. We are creating a food culture for both our team members and customers, and this is our biggest priority to date. WHAT TRENDS ARE YOU CAPITALIZING ON WITH FRESH FOOD FAST? WHAT’S ON THE MENU?

FRESH COFFEE &

We are offering a wide range of bakery items, pizza, breakfast and lunch sandwiches and snacks that are easy for those on the go. We also want to cater to our local markets’ needs and FRESH BAKERY offer limited time and seasonal items throughout the year.

The perfect pair.

The program is currently in 110 stores and we aim to be active in around 400 stores by the end of our fiscal year. Both food unit sales and overall sales in the stores with the program have significantly outpaced comparable sales of other stores in those same markets, so we are seeing great reception from customers on this program.

This Quebec-based store is part of the new Fresh Food Fast network

WHAT LESSONS WERE LEARNED DURING THE U.S. ROLLOUT?

We reached our rollout goals amid the pandemic and have good momentum for this year, with 2,600 new locations in North America and 500 in Europe. We continue to improve the offer in terms of ease of execution, especially in a tight labour market that has challenged all

WHY IS FOOD, PARTICULARLY FRESH FOOD, AN IMPORTANT FOCUS FOR CIRCLE K?

Canadians are looking for ready-made, and especially fresh, options that make their lives easier, so we are focused on creating the best possible experience and offer for our customers. As a business, we continue to be excited about the potential of this program and see it as a significant organic growth opportunity in our current markets. CSNC

Premium coffee and fresh baked goods cater to the morning daypart, as Circle K aims to satisfy customers from morning to night

WHAT CAN CUSTOMERS EXPECT IN-STORE THAT IS DIFFERENT FROM WHAT THEY MAY HAVE SEEN PREVIOUSLY?

Over the past year, our customers' purchasing habits and lifestyles have changed, and we’ve been adapting our offer an experience to meet those evolving needs. The main point of differentiation they can expect is the variety and great tasting, quality products that people don’t expect from a convenience retailer. We have freshly baked pizza, burgers, hot snacks, all sorts of bakery items, including freshly baked in store cookies, hot sandwiches for breakfast and lunch. We also have healthier options like yogurts, fruit and protein-rich snacks.

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CATEGORY CHECK

BY MICHELE SPONAGLE

Fresh starts

he pandemic has not been kind to the gum and mint category as lockdowns tossed aside daily routines, like going into an office, and shrunk the number of social interactions we had, crushing the need for minty fresh breath. Have you tried chewing gum while wearing a mask? Recent figures from Nielsen shows the overall gum category in the Canadian C&G channel dropped by 16.8% versus 2020 and total sales for breath fresheners were down by 15.3%. Despite the grim news, c-store operators and companies have reasons to smile. The worst seems to be over for the gum and mint category and it’s poised for a rebound. If we look to the U.S., gum sales are already on the upswing, according to data from NielsenIQ. In May, consumers put an end to two years of straight declines and started buying gum again. That’s music to the ears of big players in the space that were chomping at the bit for some good news. Craig Cuchra, VP, marketing, Perfetti Van Melle North America, is feeling optimistic. “Though top brands in gum are following the category decline, some are now showing positive results,” he notes. “Despite the declines, Mentos Gum continues to bounce back faster than the category due to its high brand loyalty.” As work, school and socializing resumes, gum and mint sales will continue to strengthen. Companies are doing their part to bring consumers back in the fold with new offerings, like ‘functional’ gum. “Innovation can play a huge role in driving the benefits of the category and reminding consumers of the need for fresh breath,” says Cuchra. PVM has launched Mentos Gum with Vitamins and will follow up with a new mint gum in Q1 2022. When it comes to flavour, the top three remain spearmint, peppermint and bubble gum, accounting for 46% of sales in the convenience and gas channel. Recent numbers show bubble gum sales popping with an increase

5 steps to freshen up sales Keep shelves organized and well stocked with best-selling items Prompt impulse purchases with check-out displays

NOVEMBER / DECEMBER 2021

Use promotions to re-engage customers Stock fun twists on old favourites Co-merchandise with relevant categories, such as coffee stations

of about 4% over a four-week period (ending August 14). To ride that wave upward, Cuchra has a few suggestions for C&G operators, including maintaining the space devoted to their mint and gum business; ensuring product is available on shelves, especially around the holidays; and providing secondary placement opportunities (counter displays, gravity feed options, etc.). “Consider promoting all brands to re-engage the mint and gum consumers after they’ve been experiencing a period of less demand,” he says. Daniel Hill, marketing director, Tic Tac, Ferrero Canada, offers this advice to c-stores: “To make the most of the category’s impulsivity and boost sales, it is important to give the category high visibility around the store and comerchandise with adjacent categories or usage occasions, such as coffee stations or flowers.” Brand recognition is key. “Putting category leaders like Tic Tac on front counters will help build basket size,” he adds. “Using these spaces add incremental points of purchase and could increase sales.” Tic Tac has developed an array of tools to support retailers with eye-catching, consumption-driving POS, such as clip strips and counter units. Of course, the allure of new and interesting is powerful, too. Launched this year, Tic Tac Big Berry Adventure, a blend of blueberry and raspberry mash-up, has leveraged the growth of fruity flavours in the category and is now the eleventh best-selling SKU in the C&G channel, while Tic Tac Coca-Cola flavour, which made its return this year, has been a consumer favourite taking the 10th spot. “Although consumption behaviour and usage occasions shifted, consumers continued to look to confectionery,” says Hill, “and, generally, sales of treats have been steady throughout the pandemic as people look for some normalcy and joy.” For c-store operators, that’s good news to chew on. CSNC

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After a tough couple of years, the gum and mint category is poised for sales to trend upward

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B Y K AT H Y P E R R O T TA

Conscious consumerism Understanding the evolving ethical priorities of your customers will help grow your business

T O P E N V I R O N M E N TA L , SOCIAL & GOVERNANCE (ESG) CONCERNS: 1

Product freshness

Quality of ingredients

2 4

5 6

7 8 9

Food safety/food waste Local support

Sustainably sourced/packaging

Further evidence of heightening concerns and demand for action is notable in that more than half of Canadians (53%) believe that the health of the environment is at a critical stage. In comparison, Ipsos Essentials Pandemic Sentiment reports that only 36% of Americans believe we are at an environmental tipping point. Ethical consumerism is not a new trend and, undoubtedly, there remains, even today, a gap between aspiration and action. However, its importance as a rising priority shows strongest development among consumers under age 40.

W H AT C A N C - S T O R E O P E R AT O R S D O ? ESG consumer zones

Aid individuals in food waste reduction and recycling efforts.

Societal commitment

Reduce the availability and use of single-serve plastics, as well as bags at check out.

Business commitment

Highlight carbon-neutral commitments for your business and that of your vendors across key categories.

Animal welfare

Fair treatment of workers

10 Organic

11 Regenerative farming/carbon neutrality

Action example

Personal commitment

Product makeup (e.g., non-GMO) Environmental importance

As this large and influential group continues to take hold of spending power from more mature cohorts, it will be critical to consider how to realign strategies to address consumers’ evolving needs so that you can both remain relevant to younger shoppers and play your part in the future of societal health. While in the early days of the pandemic, March to Sept 2020, conscious consumption priorities motivating daily food and beverage choices dipped somewhat, the ensuing period has seen concern rates rebound considerably. Increased information access and rising outcome awareness has fuelled consciousness of the entire life cycle of our foods and prompted us to reevaluate the personal and systemic impacts of our everyday choices. For c-store operators, these considerations should help shape category assortment, as well as overall operations. CSNC

Kathy Perrotta spoke in-depth about these issues during her keynote at the recent Star Women in Convenience Awards Event.

NOVEMBER / DECEMBER 2021

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he chaos and uncertainty brought-on by our cumulative pandemic experience over the past 20 months, necessitates food and beverage manufacturers and retailers to re-evaluate decadeslong paradigms, to keep up with the shifting habits and priorities of a more conscious consumer. Today’s consumer is more willing to consider and support brands that can deliver more nutrition, wellness, freshness and indulgence, with less stress, time and money. They are also expecting that key players in the food and beverage industry act with greater integrity by aligning efforts with individuals’ more purposeful and salient values. Ipsos’ FIVE Daily Consumption Tracking (in the field since 2013 tracking daily eating habits, needs and situational dynamics among more than 23,000 individuals annually), reveals that eight in 10 adults report that conscious consumption priorities strongly influence consumption decisions.

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story

CULINARY CONVENIENCE

Hanamaru Market and Bento epitomizes the rise of specialty convenience stores tapping into cultural products, from shelf stable items to snacks, drinks and foodservice, offering a world of discovery for a diverse food-centric audience BY CH R IS DA N I E LS

NOVEMBER / DECEMBER 2021

PHOTOGR A PH Y BY SU ECH & BECK

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OPER ATOR INSIGHTS

Thinking of getting into foodservice? Take these cues from Hanamaru Market & Bento. BE ABOUT FRESHNESS At 3 p.m. Hanamaru discounts any food made fresh that morning to ensure product doesn’t roll over into the next day. You don’t want to turn off customers with food that has been sitting there all day and losing its freshness.

HARNESS SOCIAL MEDIA FOR MORE AWARENESS Freshly prepared food is a huge category on Instagram, and Hanamaru has been able to build a following with foodies by highlighting its sushi, maki platters and bento offerings, while still making posts about packaged snacks and other categories c-stores are known for. At press time, Hanamaru had built up more than 1,800 followers.

PLACEMENT IS KEY Hanamaru features its grab-and-go bento boxes, sushi and other dishes from its kitchen near the back of the store, close to the cashier. The high visibility captures the attention of all customers, regardless of what they are picking up.

“You have to try their tuna onigiri and chicken karaage,” says customer Jo-Anne Wilson. “What I’ve learned is you have to get there early, because

s Japanese author Sayaka Murata wrote in her awardwinning novel, Convenience Store Woman, her first to be translated into English as well as multiple other languages, convenience stores in Asia are designed to be more than a place for people to quickly pick up necessities and their favourite confectionary. She observes: “It has to be somewhere they can enjoy and take pleasure in discovering things they like.” That ethos has made its way to Canada, with the rise of specialty convenience stores that offer cultural products, from shelf-stable items to snacks, drinks and freshly made food, all waiting to be discovered by a diverse customer base. One of those new stores is Hanamaru Market and Bento, in the Pape Village neighbourhood of Toronto. Opened in February 2021, it is the brainchild of husband-and-wife team, Teddy Park and Susan Lee, who immigrated to Canada from Korea eight years ago. Until their new venture, Park had worked in retail and Japanese restaurants in Toronto, while Lee, who has a culinary degree, was a chef at various restaurants for both Western and Japanese cuisine. Stepping into Hanamaru, visitors come across items they’re unlikely to find anywhere else in the neighbourhood. There are DIY sushi and hamburger meal candy kits by Japanese manufacturer Kracie; honey butter chips by Korean manufacturer Haitai; the yogurt-based drink, Bikkle, by Japanese drink giant Suntory; and frozen Korean ”pancakes” in flavours like brown sugar, leek and green onion. With the colourful packaging displayed against the small store’s all-white walls, an experience at Hanamaru is also a feast for the eyes. “We wanted to introduce Korean and Japanese products to those who want to try it, and we figure there was no store doing that in Toronto’s east end,” says Park. And repeat customers can always make new discoveries, whether on shelf, or in the frozen or refrigerated sections. “There are many distributors which carry Japanese and Korean products in Toronto, but it is difficult to get products regularly from suppliers right now because of COVID-19,” he says. “That’s why I always try to get new items to substitute items the suppliers may no longer have for us.” While the pandemic necessitated that they be flexible with merchandising from the outset, the strategy has been perfectly suited to the Asian c-store concept of discovery. Plus, as Park notes, “not one or two items are big sellers on shelf –all the items are steady sellers.”

It is not that these snacks, pantry items and frozen foods can’t be found elsewhere in the Greater Toronto Area, but residents of the Pape community would have to venture out to a busy Korean or Japanese supermarket, situated mostly in the GTA’s ethnic neighbourhoods. Where Hanamaru makes its biggest impact, at least in terms of sales and local buzz, however, is in its foodservice. “Many convenience stores in Korea and Japan serve a variety of grab-and-go food, which we think is suitable for a fast-paced environment and for post-COVID in Toronto,” says Park. Early each morning, from a modest-sized kitchen at the back of the store, Lee makes Bento boxes with side dishes, called banchan in Korean cuisine, as well as sushi rolls and maki platters, which are then displayed in a “grab-and-go” refrigeration near the cashier. She also prepares orders phoned in, or submitted via their website or online ordering app Ritual (which takes a small commission) for pick-up. During lockdown, most customers opt for take-out, but Hanamaru has set up a standing bar at the front of the store, where two different people or a single family can eat, in keeping with social-distancing protocols. On the day of our visit, it is quickly apparent the store’s foodservice has made Hanamaru a community favourite. While looking at the store from across the street, a passerby stops to recommend the fresh dishes Lee prepares. “You have to try their tuna onigiri and chicken karaage,” says Jo-Anne Wilson. “What I’ve learned is you have to get there early, because by 12:30 it is usually all gone.” Wilson, who works at Club Sandwich, an organization that delivers sandwiches to local missions, says “many of my neighbours and friends hope for Hanamaru to stay for many years to come,” and calls it “a welcome addition to the Pape Village strip.” Whatever grab-and-go items Hanamaru still has left by 3 p.m. each day gets discounted by 30% to ensure no food waste. That may seem early in the day for a markdown, but as Park notes, “it is really because we’re thinking of the freshness for customers.” The founders have also listened to customer feedback. “What we learned after we opened Hanamaru is that there are many vegetarians in this area,” says Park, “and so we now always consider a vegetarian alternative to an item with meat.” With its one-year anniversary approaching in February, Park humbly says the store has been gaining momentum. “We feel the support of customers from around Pape Village,” he says, “We are getting busier than when he started.” CSNC

by 12:30 it is usually all gone

NOVEMBER / DECEMBER 2021

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BEHIND

the SCENES Food is handmade and prepared fresh each day in the store’s small kitchen, while shelves are stocked with an array of snacks and staples

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KITCHEN

CONFIDENTIAL BY W E N DY H E L F E N BAU M

NOVEMBER / DECEMBER 2021

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Expert tips to maintain c-store commercial kitchen equipment

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“Whenever we’re heating up milk or water, you get calcium or milk-stone deposits, so that needs to be cleaned daily,” he explains. If your machine has an internal boiler, you’ll need a water filtration system in place, and pay attention to your water monitor, because sediment levels fluctuate and the system may need adjusting. Also, the natural oils in espresso beans can gum up the hopper and block the machine, so clean the bean receptacle weekly. “Make sure the hopper is 100% dry before putting in a fresh batch of coffee beans,” Cheung cautions. “We’re mixing natural oils from the beans plus ground beans and water: You’ll get a thick paste that could seize the grinders and cause a very expensive repair.” Built-up coffee oil along the sides can change the flavour profile of the coffee bean, making it taste bitter.

Ice cream machines Make sure syrup lines are cleaned and connected properly when changing the syrup bag

In addition to offering grocery and snack items for onthe-go customers, c-stores are competing with quick-service restaurants for fresh meals and hot and cold beverages. That means knowing how to operate and maintain commercial kitchen equipment. Here’s how to keep your money-making machines running smoothly so you can ring up sales instead of repair people.

Slush machines

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Slush machine product sales bring in big bucks—especially during hot summer months. “Next to a car wash, a machine that serves a frozen beverage drink is the most profitable item in a c-store, and the more you love your machine, the more the machine will love you back,” says Michael Cheung, VP of business development, sales and marketing at TFI Food Equipment. Keep the exterior of the unit sparkling clean, suggests Cheung. “Those are the customer-facing components, and we want to attract as many guests as we can to draw off those colourful slushy beverages,” he says. Operators should follow the supplier’s regular maintenance schedule, which includes changing the tune-up kits and blades every three months, plus making sure the syrup lines are cleaned and connected properly each time the syrup bags are changed. “These machines use a bag-in-box technology; the plastic bag with the flavoured syrup is connected directly into the CO2 system, which then drives syrup through our machine, so it’s important to always check the CO2 system to make sure the tanks are at the proper levels,” adds Cheung. “If the CO2 connections are loose and leaking, it’s a huge safety hazard for store clerks and customers. Making sure connections are tight and fastened is also important because without CO2, you won’t get any product dispensed.”

Follow manufacturers’ recommendations to keep your unit in good shape, but make sure it’s thoroughly washed, rinsed and sanitized at least once a week. “If there’s still product in the machine, you don’t necessarily want to throw it away; it’s fine to save it. But never re-introduce frozen product back into the machine,” Cheung explains. To save product, let it thaw out in a refrigerator and then reintroduce it in smaller amounts into the fresh mix. “With soft-serve ice cream, the freezing process is so important, because we really want that soft texture and consistency. When reintroducing frozen mix, we run the risk of getting ice crystals instead of that smooth texture. The product will get over-beaten, and although it’s safe to eat, the texture and colour may be off because the sugar starts to caramelize and you get butterfat separation.” Change the machine’s tune-up kits and scraper blades inside the freezing cylinders quarterly, says Cheung. “When the barrels are flooded with product, the refrigeration kicks on. Then, those blades inside the barrel scrape the frozen product off the sides and bring it forward to create ice cream or slush. “The sharper the blades, the better and longer the machines run. The better your equipment operates, the more money you make.”

Coffee machines

Grab-and-go coffee requires top performing equipment that’s not on the fritz during morning rush hour. Knowing how automatic bean-to-cup machines operate will help you keep it happy, says Cheung.

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Dry hopper before adding coffee beans or the machine will gum up NOVEMBER / DECEMBER 2021

Walk-in coolers and refrigerators

Don’t take shortcuts when it comes to refrigeration equipment, says Chris Midbo, a sales consultant with Western Refrigeration in Edmonton. Refrigeration units have compressors that pump the refrigerant through the system to provide cooling, and fans that help cool that compressor down. No matter how clean your store is, that fan collects dust. “Ninety per cent of the reasons for early breakdowns on refrigeration equipment comes from people not cleaning out those parts,” he says. “These units are designed to run most efficiently at room temperature – 72 degrees F. If dust accumulates and you don’t have good airflow, the unit will run hot and break down.” Every six months, take the front vent cover off—it’s either along the bottom or top of the machine—and vacuum the dust out. Also, don’t just jam your freezer into a corner. Instead, make sure there’s enough air circulation around your unit—at least three to six inches—because the machine blows hot air out. “Pull your machines out periodically and clean up the dust inside, around and outside,” he adds. “And be sure your air conditioning in the building is working properly. If it’s 85 or 90 degrees inside, your equipment will start running hot.” Don’t forget about sliding doors: Products will spill, clog up the tracks and prevent the door from opening and closing properly, adds Midbo. “Wipe down the gaskets for the doors, because with built up dirt and spills, they’ll become brittle and then crack, breaking your seal. Then the unit will run longer and can break down.” 21_2439_CN_Conv_Store_News_NOV_DEC_CN Mod: October 20, 2021 10:44 AM Print: 10/21/21 8:38:08 AM page 1 v7

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Ice machines

Most manufacturers’ warranties require that ice machines be thoroughly cleaned every six months with a specialized cleaner, says Midbo. “And depending on your area, you might have scale deposit buildup from your water,” he explains. “Clean those units according to the manufacturer’s suggested maintenance plan, using approved ice machine cleaner. You’ll also be cleaning the condensing fans.”

Novelty ice cream freezers

Ice cream freezers need to be emptied and defrosted as ice builds up, usually every few months, because they don’t have an automatic defrost setting where the unit melts off ice from the coils. “If you had a defrost setting on a novelty freezer, product would continually be slightly melted and slightly frozen,” explains Midbo. “The more often you defrost, the less time it takes because there’s less buildup. You may end up with a big puddle inside the unit at the bottom of the self-contained unit, so make sure you dry it out before putting everything back.”

Fountain beverage dispensers

Water scale buildup can alter the flavour and quality of your soda, says Midbo, who recommends having a filtration system. “With these machines, you not only need to clean and sanitize the syrup lines every six months, but you should also re-lubricate the wear parts,” he suggests. “This equipment is expensive and if maintained properly, you should get 15 or 20 years out of it.” C-store operators can contract suppliers to do the six-month cleaning service for them.

Countertop ovens and hot dog roller grills

C-store operators running hot food programs take safety courses to learn the proper operating procedures, including recommended temperature settings, notes Midbo. “When you’re cooking product, it needs to be brought up to an internal temperature of 165 degrees to kill any potential bacteria, and then held at 140. The biggest mistake we see with hot food offerings is people holding the product way too warm,” he says. That will dry out products like pizza very quickly and cause shrinkage, so monitor your temperatures closely and be diligent about regular maintenance. “If you cooked on your stovetop at home for a year and never cleaned up any spills, you’d have a problem. It’s the same for hot dog roller grills: They need to be cleaned on a daily basis,” says Midbo. The longer you wait to wipe up baked-on grease, the harder the job gets, he adds. “The grease will slowly migrate inside the equipment, so you’ll have mechanical issues as well. Clean up spills and wipe the units down with hot, soapy water.”

Getting the right recipe for success

Cleaning procedures take time, but it’s time well spent, insists Cheung. “It’s all about proper store-level operations, proper service by your equipment reps and a planned maintenance program,” he says. “That’s the recipe for success: maintaining a high percentage of up time, not down time.” CSNC

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“More and more, especially since the pandemic, c-stores are becoming a destination where people can go to get everything they need for a healthy lunch or snack or an evening meal”

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5 foodservice solutions for small spaces and independent operators BY M A R K CA R DW ELL

As convenience’s core categories shift (and in some cases decline), the industry is increasingly embracing foodservice to attract more customers and drive revenue across all the dayparts. Major players across Canada, including 7-Eleven, Circle K and Parkland, are investing heavily in foodservice, with a focus on freshness, variety and quality, and often going head-to-head with quick-service restaurants in the competition for consumers’ dollars. While some independent operators are looking at foodservice as a core means to differentiate their business, for many, especially those with limited space, time and the resources to invest in and run the equipment and technology needed to maintain a kitchen, getting into the foodservice game can be a challenge. So, here’s some food for thought on a few ready-made and emerging foodservice possibilities ideal for space- and culinary-challenged operators.

NOVEMBER / DECEMBER 2021

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BECOME A FR A NCHISEE

Karen Weldman is a busy woman. As VP, new business development with Montreal-based franchising giant MTY Food Group, she spearheads the effort to establish two of her company’s top-selling express food brands—Country Style and Mr. Sub—as market leaders in convenience stores and gas stations across Canada. “It starts with me talking to the owner and sending the information package (and) there will always be follow up questions,” says Weldman. “I field a lot of calls.” Operators interested in MTY’s turnkey brand franchise kiosks—either a stand-alone, bean-to-cup coffee operation or one twinned with sub sandwiches—require site visits, interviews and training. “They need to manage it,” says Weldman. “It’s a business within a business. You don’t want the person pumping gas or handling the register to also be making sandwiches.” Despite the ongoing pandemic, she has added 17 new express locations to her portfolio this year, bringing the total number to more than 300 across Canada, the vast majority branded fuel partners and independent convenience stores in rural areas. MTY is one of several express coffee and foodservice franchisers proving popular among independent c-stores in Canada. “The game has changed from the days when the local gas station and convenience stores were the only game in town on Sunday,” says Weldman. “To compete now it is critical for convenience stores to have food and coffee. They need to establish that point of difference.” In addition to having a good location, as well as a willingness to invest capital into upgrading your store, Weldman says retailers require very little space to execute fresh food programs. As an example, the Country Style/Mr. Sub express kiosk takes up only 500 sq. ft. (250 sq. ft. front counter, plus 250 sq. ft. back prep area). This multi-branded fresh food program continues to experience robust growth within the petroleum and convenience channels, addressing all day parts and satisfying hungry customers from breakfast through dinner and late-night snack attacks. At a minimum, Weldman recommends the self-serve coffee kiosk, which is equipped to make a fresh-ground cup of coffee in one minute, and baked goods that can be kept in the freezer until needed (to help manage waste). According to the Coffee Association of Canada, twothirds of Canadian adults drink an average of 3.2 cups of joe each day. Total annual national consumption is 15 billion cups a year: Not surprisingly, branded coffee is the biggest selling grab-and-go item in the foodservice sector. “It’s very lucrative if done properly,” says Weldman. “There’s not another product in an operator’s store with the same margins.”

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EMBR ACE V EN DING These days, vending foodservice options go well beyond pre-wrapped sandwiches and a bag of chips. Visit Japan and you’ll see a world of inspiration, from steaming noodles to cooked rice. In the U.S., players like Burritobox, Farmer’s Fridge and Chowbotics’ Sally the robotic salad maker are a convenient source for fresh foodservice. Closer to home, Toronto-based PizzaForno is making it easier for smaller footprint stores to feed hungry customers. The company’s 58-sq.-ft. PizzaForno kiosks are now situated outside of 34 locations across Canada, including several convenience stores, providing 24-7 access to a menu of eight artisan pizzas cooked in an automated oven in just three minutes. Customers can also opt for a cold pizza to cook at home. For convenience operators, the effort involves keeping the machine stocked, which can be a daily or every other day task, depending on sales. PizzaForno handles maintenance and service, as well as credit and debit reconciliation. These vending machines attract customers who love the novel idea, while at the same time boosting sales across other convenience categories, such as beverages and snacks.

GO LOCA L

It can require a little extra legwork, but many independent operators are carving a foodservice niche by partnering with local food companies that share the same ethos and appreciation for quality food. For instance, Toronto-based Runner Market (check out the Retailer Spotlight in the September/October 2021 issue) partners with local empanada company Gaucho Pie Co., while also sourcing its popular beef patties from Street Bites, which, like Runner, places a premium on quality ingredients. This approach allows operators to test and offer a variety of menu items with very little investment beyond proper hot/ cold storage and display.

NOVEMBER / DECEMBER 2021

GHOST K ITCHENS

As the world moves towards electric cars and tobacco sales decline, trend anticipator Tim Tang sees prepared foods as an essential source of revenue for convenience store operators of all sizes and stripes. He says independents without the physical space and/or financial wherewithal to buy a franchise or join a program might want to consider tapping into an emerging foodservice concept: ghost kitchens. According to Tang, many restaurant operators are using ghost kitchens—locations that make food for home deliveries by third parties like DoorDash and Uber Eats—to reach customers. That trend increased dramatically during the pandemic, when restaurants were ordered shut, and continues due to severe labour shortages in the service industry. Tang says this model is challenged by concerns over the security of food delivered by private operators and the meagre profits those drivers earn from making deliveries to addresses across cityscapes. However, convenience store operators could be a solution. “C-stores have the footprint in the community as convenient and trusted points of presence where consumers already go to gas up and get food and beverages,” says Tang, director of enterprise solutions for Hughes Network Systems, a Maryland-based, satellite internet networks and services provider with more than 1 million subscribers. “They could leverage that strength by becoming a distribution site for restaurant food.” Under this model, Tang says operators could offer dozens of brands of fresh food from ghost kitchens, providing a welcome and profitable addition to traditional convenience channel categories. “It could crack open and unleash the c-store’s access to customers,” he says, adding: “What operators need—and this is where it gets interesting, but not that hard—is to participate in the online ordering phenomenon by using technology that’s already out there and become a third-party delivery service knockoff.”

NOVEMBER / DECEMBER 2021

FIN D A PROGR A M PA RTN ER Another popular option for c-store operators getting a foothold in foodservice is to join one of the ready-to-eat products programs offered by national and regional food manufacturers and distributors. These groups supply retailers, restaurants and theatres with everything from sandwiches and sliced meats to cooked meals and bakery goods. Plus, they’re already supplying other key categories, from grocery to confectionary and household products. “Demand for ready-to-eat foods just keeps going up,” says Serge Nadeau, VP, development at Beaudry & Cadrin. Several recent acquisitions have transformed the Montreal-based firm into a significant independent food manufacturer and distributor for c-stores and foodservice in Eastern Canada, serving 1,200 independent c-stores in Quebec, as well as Loblawlinked corporate stores across Atlantic Canada. Other major players in the space include American-owned Tyson Foods (their Jimmy Dean grab-and-go breakfast sandwich program is a morning favourite), Cagrill and Edmonton-based Wallace & Carey, which also partners with Beaudry & Cadrin to fulfill c-store operator needs across Canada. Through many partners, retailers can avail of loyalty programs, rebates and money-saving incentives for foodservice products, recipes, equipment, tools and support in the convenience channel. Beaudry & Cadrin is popular in Quebec for its turnkey fresh foodservice program, La Cour aux Saveurs. Some 200 (mostly independently owned) stores are currently enrolled in the program. With a minimum of space and a roughly $15,000 investment, the Cour aux Saveurs foodservice program promises to help operators—both through training and binders filled with instructions and recipes made by a corporate chef, including regional dishes—to turn their store into a “bistro” that serves everything from sandwiches made with baguette bread to croissants and wraps; raw veggies and dips; grapes and cheese; yogurt parfaits; cooked meals like lasagna and shepherd’s pie; and carry-out lunch boxes. “Everything is thought out with quality and convenience in mind,” Nadeau says of the program, which was first introduced at a single store in the Montreal region in 2013. “We’ve continued to refine and develop the concept with new recipes and better packaging that gives longer shelf life and is easier for eating when driving. We always think about the consumer.” In addition, Beaudry & Cadrin has about 170 stores enrolled in its M&M Express program, which launched in 2018 and offers 75 frozen products, including 45 heat-and-eat meals. Nadeau notes that the fresh and frozen foodservice offerings are finding favour with consumers in Quebec, where convenience stores also now sell good-quality wines and beers: “More and more, especially since the pandemic, c-stores are becoming a destination where people can go to get everything they need for a healthy lunch or snack or an evening meal.” CSNC

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Star Women inCONTENT Convenience SAME FANTASTIC AND FUN Awards IN A VIRTUALEvent FORMAT!

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he 2021 Star Women winners stepped onto the virtual star on September 29th for the Star Women in Convenience Awards Event. Supporters, colleagues and guests from across Canada came together to celebrate the 30 winners and honour the essential role of women leaders in the convenience and gas industries. Each winner was called to the virtual stage where they had an opportunity to speak and show off their beautiful custom award by Canadian glass artist Tara Marsh. S E P T E M B E R 29 T H In addition to the awards presentation, attendees 202 1 enjoyed an informative and evocative keynote from Nikoletta Kathy Perrotta, VP of Ipsos Canada. Perrotta spoke Charamis, about “Conscious consumption: Offering CanadiSobeys ans convenience without compromise.” Wholesale The engaging panel— Diana Masri of Imperial Tobacco Canada, Anna Mazza of Suncor Energy (Petro-Canada), Jennifer Stewart of the Canadian Independent Petroleum Marketers Association and Marie-Andrée Alissa Woo of Alimentation Couche-Tard—shared Bourgeois, experiences and advice about leading through Kind Snacks change, building strong teams and staying motivated (go to CCentral.ca to watch the video). Now in its fourth year, SWIC recognizes excepLEADERSHIP PANEL NETWORKING AWARDS tional women who demonstrate commitment, innovation and leadership in times of extraordinary change. CSNC

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Coffee talk

Coffee Association of Canada president Robert Carter sees an opportunity for the convenience channel to up its game and become a coffee destination

year into the pandemic, Robert Carter stepped into the role of president of the Coffee Association of Canada, a not-for-profit trade group representing the industry, from importers and roasters to foodservice retail and related businesses. That was March 2021, and the coffee industry was grappling with major disruptions reshaping consumer behaviour. Canadians were drinking just as much coffee as they had pre-pandemic; however, they were doing so at home, heavily impacting the out-of-home coffee market, including convenience operators who count on coffee sales to drive foot traffic and as a gateway to boost foodservice sales (especially during the morning daypart). The CAC’s Canadian Coffee Drinking Trends Study reveals that in any given month, seven in 10 Canadians will have consumed a coffee in the past day, but as we enter the later months of 2021, out-of-home coffee consumption is still very much in recovery mode: The latest stats show 23% of respondents had a coffee prepared out-of-home the previous day compared to prepandemic levels of 40%. A restaurant and foodservice expert with more than 20 years of industry experience, the new CAC president is helping the coffee industry chart recovery across all areas of its business—this will be a key focus

What opportunities lie ahead right now? RC: We’re seeing a lot of signs of

during the association’s upcoming Annual Conference November 16 & 17, 2021. Carter sat down with CSNC to talk about how the convenience industry can be part of that solution by embracing quality coffee programs designed to engage customers and drive sales. How has the pandemic changed awayfrom-home coffee consumption? RC: Obviously with the restrictions, we

saw a dramatic decline in out of home coffee consumption, particularly during the morning daypart, which accounts for 80% of away-from-home coffee consumption. People were just not commuting, going into work and out and about.

recovery. In fact, as people were getting back out, coffee was one of the first areas that started to see a bounce back, particularly with coffee drive-thru and on the off-premises access to coffee. Through our CAC research, we launched what we call waves to gauge consumers' sentiment on a number of different areas. We were constantly asking consumers: What is it going to take for you to get back to your local coffee shop? Are you going to feel comfortable? And the results were positive in terms of consumers saying they were, one, looking forward to getting back to their local coffee shop, and, two, that they were feeling safe to do so. Coffee’s one of those highly habitual and ritual behaviours—that interruption was difficult for the segment, but consumers were eager to get back into it. It’s an increasingly competitive market. Do you see convenience stores evolving their coffee programs and becoming key players? RC: The convenience channel from a

coffee standpoint in Canada has always been underdeveloped, particularly when you compare it to the advance of coffee in the U.S. convenience store channel. So, there’s always been a strong opportunity for the convenience store to up the game and compete more aggressively with

Coffee and tap water are the most commonly consumed beverages COFFEE

TAP WATER

TEA

BOT TLED WATER

MILK/MILK BEVERAGES

ALCOHOL

POP

JUICE

ENERGY DRINKS/SHOTS

SPORTS DRINKS

71%

63%

48%

44%

39%

37%

24%

23%

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Percent Canadians Aged 18-79 Drinking Yesterday (October 2020)

Source: Coffee Association of Canada

NOVEMBER / DECEMBER 2021

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compared to the distribution. There continues to be an opportunity for that channel to evolve and add coffee more aggressively to their offerings. What trends are shaping the coffee category that you think our readers would want to know about? RC: Overall coffee consumption when

ADVOCACY AGENDA

“The sustainability aspect of coffee is huge. We’re working very collaboratively with (other) associations from a global standpoint” the quick service coffee channel overall. And the challenge for QSR coffee today is going to be that morning ritual. With working from home more, are customers going to get back into that morning routine? The dynamics are going to change in that regular routine of outof-home coffee consumption and that’s where convenience stores can play a greater role. The opportunities are for convenience stores to up their coffee game and then create that destination experience. You get a coffee, you get a snack, it’s your afternoon break. Maybe when you take a walk around your neighbourhood or something like that? RC: Exactly. And the additional

opportunity is not only within the brewed coffee category, but also continuing to evolve into some of the more specialized coffee programs. C-stores obviously have a good selection of ready-to-drink through beverage fridges, but cold brew coffee is on fire right now. With some of these innovations, it’s an opportunity to up their coffee game.

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How can convenience operators work with your members to benefit from introducing an in-house coffee program? RC: A lot of the roasters offer good

programs for c-stores and operators can work with the roasters to develop a customized program that touches on the different offerings, from brew to the specialty. It’s a simple way for a convenience store to get into the coffee game. The benefit for them is offering

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a product with high margins that really translates into a destination, giving consumers another reason to stop by the convenience store or gas station, as well as a point of difference compared to their competitors overall. Looking down to the U.S. and Europe, there’s some learnings that we can take from those markets to apply here in Canada. For instance? RC: Obviously the convenience factor is

so important, but it’s really around their quality and innovation. Gone are the days where you have a commodity-based coffee program where it’s just there. You need to focus more on the quality play. You could talk about the origin of the coffee. There’s so much more that you can use in your marketing arsenal that resonates well with consumers. And then pricing: I think a lot of the convenience and gas station stores look at it as just an inexpensive offering, which doesn’t necessarily have to be the strategy. You look at the QSR coffee players and their pricing strategies and I think c-store and gas station stores can mirror that because we know that Canadians are willing to pay for quality. If you have a good quality product, you can charge a higher price point. That’s a win-win. What role do c-stores play in the success of your members? RC: If you look at the number of units

through the convenience store channel or the gas station store channel, coffee’s percentage of the penetration through that channel is underrepresented

the pandemic hit did not decline, however there was a switch to the in-home versus out-of-home and there was an opportunity through the pods or ground roast. It’s interesting that the convenience stores and the gas stations just don’t really have that type of program. The in-home consumption is much stronger than it’s been, and I think it’ll continue. So, what role could a convenience store play to support inhome consumption? The second is the continued growth through innovation of coffee moving beyond the traditional brewed, to the nitro, the cold brew, espresso based, all the different types of flavoured coffee beverages. There’s a big opportunity to expand the program in the channel. C-stores and gas stations are well-known for frozen slushy drinks. How does coffee play into that? There’s the opportunity to focus on innovation through some of those different types of coffee, ice coffee beverages, based on the Starbucks model of expanding the scope of the coffee drinks. The reality is that a lot of Gen Z consumers are really getting into coffee beverages, so how can c-stores and gas stations capitalize on that? There’s a lot of opportunity to be more creative and strategic than just having a very basic coffee program. Do you have any advice or tips for operators when it comes to choosing a coffee program partner? RC: The key is to get a partner who’s

going to take the time to help map out a successful program, look at best practices in different areas of the market and determine what that means to the individual convenience store or gas station operator. There’s lots of great understanding of consumer behaviour and what that means for a coffee category. It’s important for operators to make sure that they’re looking at this as more of a value add, and a point of difference to their business versus just selling coffee at 50 cents and putting it in the back corner. Working with a partner that can help identify and recognize that this is a good opportunity and provide that support is valuable. CSNC

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CONTENTS

NOV E M B E R | DE C E M B E R 2 0 21 VOLU M E 2 6 | N U M BE R 6

5 Editor’s Message

The writing is on the wall

6 Greening the wash

Commercial car wash sites offer ‘greenest’ solutions

EDMONTON POPS THE CORK ON A NEW BUBBLES CAR WASH AND DETAIL CENTRE

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8 Alternatives to the rescue As fossil fuels wind down, electric and fuel cell tech rise to the occasion

10 The champagne of car washes

Edmonton’s sparkling new Bubbles Car Wash & Detail Centre takes service to new heights

14 2022 Buyers’ Guide

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Many Brands One Mission Your Success The fueling and convenience retail industries are uniquely complicated. There are so many products and services that must work seamlessly together for each system to function. In the past, owners would have to work with countless vendors and companies to build, operate and maintain even a single retail location. At Dover Fueling Solutions, we didn’t see this complexity as a challenge; we saw it as an opportunity to capture all the disjointed hardware and software into a single, integrated source. And that’s exactly what we did. We became the single source. We brought it all together. We made the system work for our customers. Why? Because it just made sense. Simplicity is what everyone is looking for — and simplicity is what we deliver.

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SUBSCRIPTION SERVICES

The writing is on the wall

Last week gasoline hit record prices at dispensers across the country. Some sites, such as those in B.C.’s Lower Mainland, posted values above $1.60 per litre, a level not seen since 2014. At fault is the cost of crude oil, making a comeback following a downturn during the height of the pandemic. Remember the low fuel prices back when people were locked down with vehicles sitting on driveways and airplanes resting in hangars? The oil sector responded to market forces during COVID-19 and tooled back production to accommodate the reduced demand. Now that economies are on the upswing as vaccination rates have climbed, supply has fallen short. When supply is low and demand climbs so too do prices at the pumps. High gas prices signal good news in Canadian society. Certainly, there is a challenge caused by higher gas costs, but broadly, the higher prices at the pump indicate we are moving forward again, and COVID-19 is starting to take a back seat. The higher prices are also an impetus toward alternative energy solutions. As gasoline becomes more expensive, alternatives such as electricity look like better bets as we move ahead. In this issue, we discuss greener methods at car wash and look at forecourt alternatives coming on now as we move toward the 2035 deadline to remove fossil fuels from the supply chain. Will fuel prices come down? Over the short term, expect to see the industry ramp production to meet demand with dispenser prices levelling off during the early winter. However, as alternative fuel demand increases, analysts suggest the oil industry will seek to right size. The upshot is fossil fuel prices will climb over the long haul in a move that will only drive increases in alternative energy usage. The future is bright. Expect it to be fueled by alternatives. OCTANE

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GR EENING T HE

WA SH

hen it comes to eco-friendly car washing, Canadians are hugely misinformed. A recent Ipsos-Reid study conducted for Suncor found that almost 60% of us believe hand washing a vehicle in the driveway is the most ecologically sensitive way to clean our rides. Younger Canadians, as well as a majority of those from Quebec, Ontario and the Atlantic region, see commercial car wash sites as being harsher on the environment than washing cars in the driveway. The truth is the opposite. Car washes use less water, use less (and better) chemistry, and sites send lower amounts of effluent to municipal water treatment and septic systems per capita than an on-driveway car wash. According to the Capital Regional District of Victoria (CRD), well-maintained self-serve facilities typically use about 60 litres per vehicle (lpv) without recycling wash water. Automatic systems with water recycling can use less than 30 lpv.

NOVEMBER / DECEMBER 2021

BY K E L LY G R AY

Natural Resources Canada estimates that an average commercial car wash uses 260 lpv of heated water, and uses 1,300 gigajoules per year heating water to wash cars. Driveway washes typically use 450lpv (Lower Colorado River Authority study). In Victoria, as well as a host of other centres across the country, wash operators are required to have an interceptor tank to remove soil and grease from wash water before it enters the sewer. Big savings can be had by reclaiming water from the interceptor and conditioning it for use in the tunnel, where savings can be as high as 80%. The CRD points to an example in nearby Seattle where Grey Line busses spent close to $100,000 on a water recycling system purchased to reduce water use from 1300lpv to 130lpv. The system reduced usage to 100lpv, a 92% reduction. The CRD points out that a 20% improvement in water efficiency in Greater Victoria can save a typical automatic car wash about $1,500 in water and sewer costs and over $3,000 in energy costs annually.

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Commercial car wash sites offer ‘greenest’ solutions

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A 2019 survey of 1,000 consumers by CGS, a U.S.-based applications, learning and outsourcing company, claims that Gen Z and millions of millennials are willing to spend more on sustainable products such as eco-friendly car wash solutions. CGS’ Consumer Sustainability Survey found that 35% of the interviewees said they would be willing to pay 25% more for sustainable products. Gen Z participants told researchers they would pay as high as 50% to 100% extra for goods and services that were kinder to the environment. Among all respondents, 7% were willing to pay 50% more for sustainable products and 5% would pay 100% more. Rexdale’s SuperKleen Car Wash in Etobicoke, Ont. has made environmental sensitivity part of their business model. Manager Ankit Shaw reports that they have elected to go with Mondo’s line of biodegradable chemicals to improve their environmental footprint and meet the demands of customers. “Yes, this costs a bit more than traditional chemicals, but we wanted to make a statement in the market that we are responsible operators who care about the environment. These products enable us to do this. Our customers have told us this is the way they want us to go,” he says. At Ontario’s Valet Car Wash chain, operator Mike Black has turned to products like Simoniz to help his staff stay on top of greener detailing solutions. Simoniz offers a full range of EPA-approved car wash products. “We purchase wash products based on their safety and effectiveness and use technology to help us make sure mix rates are accurate,” he says pointing to blend centres that proportionate solutions to make it fast, easy and safe for staff.

Mike’s view is that when it comes to detailing (a big part of his business), if products are harmful to staff, they are likely not good for sensitive interior surfaces either. “We are also very strict on labelling. All products our staff utilize must have full instructions intact on packaging so that crews are fully aware of the application and any hazards. “The days of acids for car washing are finished. The only use for these harsh chemicals might be for cleaning the tunnel itself during a major maintenance cycle,” he says, concluding that with all the greener options currently available, operators should pay attention to this trend. Entries and exits are also important to keeping energy costs in line at car washes. According to Airlift Doors president Josh Hart, the basic use of any door is to keep the heat in and the elements out. Airlift is one of the most recognized names in car wash entries. “The two styles we see most commonly used in a car wash are the polycarbonate door and the vinyl roll-up. The polycarbonate door offers better R values, and the fact that they can be made to allow natural light into the tunnel means sunlight can also warm areas. These attributes mean more heat and less cost.” The vinyl roll-up door is another great tool for lowering heating costs thanks to its speed of operation. The Airlift door opens and closes at 34-inches per second. This speed limits the amount of out-draft and helps keep warm air inside tunnels and bays. “A good quality, well-maintained door system is the best first line of defence against heat loss, and this is good for the environment,” says Hart. OCTANE

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ALT ERNAT IV ES T O T HE R E S C UE

As fossil fuels wind down, electric and fuel cell tech rise to the occasion

he tides are changing fast regarding fossil fuels. Consider upfront that jurisdictions in the U.S., such as Sonoma County in California will no longer allow new gas stations to be built. Other areas are looking hard at this idea. By 2035 Canadian vehicle sales will no longer include cars and trucks that burn gasoline or diesel. The thinking is that alternative energies such as hydrogen and electricity will curb our carbon footprint and power fleets and private vehicles. Government, the public, and fuel retailers are already making the switch. The Canadian government is spending big money on this changeover. Already, the federal government has committed $96.4 million to create the Electric Vehicle and Alternative Fuel Infrastructure Deployment Initiative. This program is a multi-year effort (2016 to 2022) designed to establish a coastto-coast network of fast-charging stations along our highways, natural gas refuelling stations along key freight corridors and hydrogen refuelling stations in major metropolitan areas. Further spending of $130 million will now support Canada’s mandatory zero-emission vehicle (ZEV) penetration targets of 100% new vehicle sales by 2035. Spending is for incremental funding to the Electric Vehicle and Alternative Fuel Infrastructure funding and to accelerate and densify infrastructure deployment. According to Natural Resources Canada (NRCan),

NOVEMBER / DECEMBER 2021

the investments go beyond the national highway system and focus on EV level 2 charging at workplaces, commercial and multi-unit residential buildings, public places, on-street and projects for fleets. The Electric Vehicle and Alternative Fuel Infrastructure Deployment Initiative offers repayable contributions to support the construction of an electric vehicle (EV) fast charging, coast-to-coast network. NRCan’s repayable contribution through the program will be limited to a maximum of $5 million per project. For EV fast chargers (from 50 kW power output and above), the program will pay up to 50% of the total project costs to a maximum of $50,000 per fast charger. In Vancouver, Shell and Hydrogen Technology & Energy Corporation (HTEC) have built two hydrogen refuelling stations in the Greater Vancouver Area over the past couple of years in a move to reduce carbon footprints. Now, 7-Eleven, alongside ESSO, will be offering hydrogen fuelling at two sites of its own in the city, with a third coming to the Okanagan. “The innovative hydrogen refuelling solutions we are building with HTEC continue to reduce our carbon footprint while meeting the evolving transportation needs of our customers,” says Norman Hower, vice-president & general manager, 7-Eleven Canada. And, while 7-Eleven Canada is looking hard at hydrogen,

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BY K E L LY G R AY

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others are taking the electric route. For example, Parkland recently announced it will sponsor a design competition to develop ‘The Electric Fuelling Station of the Future’. Run by Electric Autonomy Canada, the competition invites the architectural and design communities to envision ground-breaking concepts that may serve as a blueprint for future EV fuelling stations alongside integrated, value-added customer experiences. According to Ian White, senior vice-president, strategic marketing & innovation at Parkland, “Making our On the Run branded convenience stores a destination with innovative design elements, value-added amenities and exceptional customer service, further reinforces our purpose of powering journeys and energizing communities.” The ‘Electric Fuelling Station of the Future’ is an ideas competition. Architects, designers, and cross-disciplinary practitioners are invited to reimagine the traditional fuelling station as a new roadside oasis for EV drivers, where travellers can rest, eat, recharge and more. The design proposals, presented by the finalists and winner, will be shared with architectural magazines and websites, and the top three entries will collect a total of $40,000 in prize money. Barj Dhahan, through his Sandhurst Group business, operates a group of three fuelling sites in British Columbia. He is also a leading Tim Hortons franchisee with drive-thrus and restaurants partnering with his fuel retail businesses. In 2018 he partnered with BC Hydro to place a fast charger at the Surrey location at 16815 96th Ave. He discovered an opportunity to drive business to his foodservice and convenience retail operations. “They came to me and told me there was not enough capacity in our region and asked if they could install a unit on my site. This installation cost me nothing, and there is no payback from the equipment. However, people charging cars come into the c-store and the Tim Hortons for the 20 minutes their cars are charging. For us, this means more sales in coffee, donuts and drinks.” EV use has been ahead of hydrogen in equipment placement. Companies such as FLO (AddÉnergie), IVY (Ontario Power Generation and Hydro One), and Chargepoint are helping to grow the market through partnerships with key industry stakeholders. For example, FLO is working with GM. As part of GM’s Ultium Charge 360 program, EV customers will soon be able to easily see real-time charging information, find stations along a route, and initiate and pay for charging across EV charging networks directly through GM vehicle mobile apps. Chargepoint, a company with 115,000 chargers worldwide, just announced an agreement with Volvo Canada to provide fast charging for its XC40 customers. Montreal-based Group Crevier (Parkland announced the acquisition of their Fuels Division in July 2021) has recently opened a $10-million MultiENERGIE service centre located just off Autoroute 20 in the west-end of Lévis, Que. The new service station offers six varieties of fuel for light and heavy vehicles. The location also offers four supercharger positions that can recharge electric vehicles 80% in just 20 minutes. The site also has five refuelling points for heavy vehicles that use diesel or run on one of the two kinds of natural gas (compressed and liquified gas) that the station has on offer. Looking to the future, underground tubing for hydrogen fuel was installed during the construction of the green-field site in 2019. “This is all about investing in the future,” says JeanClaude Clément, VP fuel for Crevier Group. “Service station networks need to be open to and ready to adapt to the new types of energy that are coming online so that we can develop and offer the right multi-fuel offer for our customers.” OCTANE

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T HE CH A MPAGNE OF

CAR WA SHES Edmonton’s sparkling new Bubbles Car Wash & Detail Centre takes service to new heights B Y K E L L Y G R A Y

The new two-storey Edmonton facility at 6231 Andrews Loop SW is among the largest in the country

ubbles is big. Not only is the 10-group chain the largest full-service car wash company in Canada, but its new two-storey Edmonton facility at 6231 Andrews Loop SW is among the largest in the country. Important, says Bubbles Car Wash and Detail Centre COO Natasha Toffoli, is that everything, including vacuums, is now inside. “It gets cold here, and this all-interior service greatly adds to the comfort of our guests and team members.” The new 23,000-sq.-ft. location, opened to the public June 5, 2021, features a 7,500-sq.-ft. detail shop with 12 bays on the second level and a ground floor 100-ft. PECO tunnel to complete the service-heavy package. While services are being performed, customers have the option to wait in the site’s highstyle lounge area. Here, customers can relax with a Nespresso or cold drink and watch the action while vehicles get cleaned. Natasha reports that each location offers customers a well-appointed lounge to kick back, but the new Andrews Loop site has taken design and comfort to the next level. Inside, guests find WiFi, television, fireplace, as well as a selection of air fresheners and other products. Bubbles distributes its own brand of fresheners, as well as offering Areon fresheners from Europe. “We attended Car Wash Show Europe and saw this line. We were attracted by the quality and selection, so we brought it in for the Canadian market,” she says. Toffoli’s father, Silvio Toffoli, started Bubbles Car Wash and Detail Centres 40 years ago. His idea was to focus on the guest

NOVEMBER / DECEMBER 2021

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Peco tunnel wash system does the heavy lifting on vehicle exteriors

Inside, guests find WiFi, television and a fireplace, as well as a selection of air fresheners and other products

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Customers can relax with a Nespresso or cold drink and watch the action while vehicles get cleaned NOVEMBER / DECEMBER 2021

The new 23,000-sq.-ft. location, features a 7,500-sq.-ft. detail shop with 12 bays on the second level and a ground floor 100-ft. PECO tunnel

experience, an aspect of the business that is still front and centre at each location. Vehicle wash packages include hand wash and dry even with the tunnel. Prices start at $19.95 for a Bubbles exterior wash, with services as much as $1,000 for the top comprehensive detailing package. From shampoo services to rid the carpets of dirt and salt, to deep cleaning and conditioning of leather seats, there is a service fit for just about every vehicle cleaning need. They specialize in paint decontamination, correction and protection, and offer GT Quartz nano-ceramic coating (to transform the depth, colour and shine of vehicle surfaces to deliver superior, long-lasting protection. (They even detail boats.) “We have a team at the front end of the tunnel that pressure wash and hand wash to remove any film before the vehicle goes into the tunnel. At the tunnel end, we air and towel dry,” she says, mentioning that through the winter months, they air dry all locks, latches and door seals as well as treat the lock mechanisms with a de-icing agent. “It is all about the details, and we work at getting at the little things like side-view mirrors and bumper steps. By having staff hand clean and dry, nothing is left off, and our customers are happy,” she says, mentioning that their level of service is what makes them stand out in the local markets they serve (Calgary, Edmonton, St Albert, Kelowna, and Sherwood Park). Bubbles employ a team of 250 workers across ten outlets. “We need about 20 members at each site to offer our signature service. And, we train all our guest experience personnel in customer relations. This training includes greeters, quality control staff, and car delivery personnel as well as others who have direct contact with our customers.” According to Toffoli, the COVID-19 pandemic has hampered their ability

NOVEMBER / DECEMBER 2021

to hire and recruit new staff. “We were closed for eight weeks at the beginning of the pandemic. When we reopened, it was hard to get some of our people to return and continue to face staffing shortages like many other service businesses,” she says, mentioning that locations are on reduced hours to accommodate the lower number of workers. Water is another important component of the wash. Bubbles use only freshwater for the car wash. At the chain’s locations, they reclaim reject water from the softeners and reverse osmosis water (RO) to flush the track and trenches to keep the entire system as grit-free as possible. According to Toffoli, the system is scheduled to flush every 15 minutes and can be adjusted depending on the season. They utilize RO water and a softener on the final rinse. Across the chain, the equipment mix is largely the same with PECO tunnels (Bubbles is a distributor for PECO Car Wash Systems) and detailing operations. Traditionally, staff take the car from each customer on arrival. But, with COVID presenting challenges, Bubbles introduced an optional drive-thru tunnel service that allows people to stay in their vehicles to limit exposure. Customers still get a high level of exterior attention with front-end and blower-side crews working on the details. For those who prefer to wait in the lounge with a coffee in hand, cars glide past window walls while tunnel mechanicals perform undercoats, Rain X applications, Clear Coat and Wheel Blaster functions. While Bubbles offers no loyalty programs, they do offer three monthly subscription tiers for unlimited car cleaning. Subscription packages start at $59.99 for the Silver package with unlimited hand wash and dry. The Gold package is $74.99 and features unlimited hand wash and dry, as well as a Clear Coat, foam polish and underbody rinse. The top tier is Bubbles’ Platinum package at $84.99 that adds Rain X and tire dressing to the mix. “We are not solely focused on volume at Bubbles. Rather, we try to maximize on the additional services and the quality of these services we sell to each customer,” says Toffoli, reporting that they are in development of another site in Calgary and will be introducing the Bubbles brand to Saskatoon shortly thereafter. OCTANE

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PRODUCTS & SERVICES GAS • WASH • EQUIPMENT • DISPLAY AIR COMPRESSORS AIR-serv Canadian Car Wash & Compressor Systems Inc. De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Fragra-Matics Mfg. Co. Inc. Mark VII Equipment, Inc. Portwest Mechanical Inc Pumps & Pressure Inc. SONNY’S The Car Wash Factory AIR FRESHENERS Adeco Auto Inc. BH-TECH Ltd. Car-Freshner Corp./Little Trees Citron Hygiene Eureka Smart Products JUICE Air Products (Canada) Inc. MapArt - Tree-Free Greetings National Pride Equipment Rocky’s Imports Sparkle Solutions Corp. Stevens Car Care Products, Inc. ARCHITECTURAL DÉCOR SYSTEMS & SERVICES Bestworth Rommel BGIS Bicorp Design Management Ltd. CTM Design Services, Ltd. Findoor Industrial Inc Genesis Modular Carwash Building Systems Goldcon Industries Ltd. Mile High LED Systems RBI Structures Roll-A-Shade Soapy Brushy Talius Ultra Lite Shutters Upwardor Corp.

ATMS DRB Post POS Cash Management Systems Ltd. Sureguard / Post Guard AUTO DETAILING SUPPLIES BH-TECH Ltd. Black Mamba Gloves Car-Freshner Corp./Little Trees Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Drainvac International Green CanPump Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. J.E. Adams Industries Kleen-Rite Corporation Krown Rust Protection Maritime Car Wash Sales & Services Ltd. National Carwash Solutions Novus Glass PowerSteam Technology Inc. Rupes Canada Sonax Canada Stevens Car Care Products, Inc. Total Cleaning Systems Inc. Wolf Distributing Zep Vehicle Care, Inc. AVIATION REFUELLERS AGI WESTEEL Century Petroleum Construction Fuelpoint Hi-Sharp Products Inc. J and B Engineering (Alberta) Inc. National Energy Equipment Inc. PD McLaren Limted Petroles Crevier Inc. Western Oil Services Ltd.

NOVEMBER / DECEMBER 2021

BASES, LIGHT/SIGN Elsco Lighting Products Ltd. Hi-Sharp Products Inc. Instachange Displays Ltd. KMD Distribution Inc. M.W.H. Petroleum Equipment Inc. Mile High LED Systems Teksign Inc. Webco Lighting Ltd. Westeco Inc. BIOCIDES, FUEL Fuel Quality Services Inc. Greenergy World Fuel Services Canada BOILERS & FURNACES, WASTE OIL Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. Huron Valley Sales J and B Engineering (Alberta) Inc. National Pride Equipment Petro Service Limited Ward Heating BOOMS Coleman Hanna Carwash Systems LLC GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries Kleen-Rite Corporation Mark VII Equipment, Inc. Mosmatic Canada Inc. National Pride Equipment Transchem Group - Equipment & Services BOTTOM LOADING ASSEMBLIES Civacon (part of OPW, a Dover Company) Hi-Sharp Products Inc.

BREAKAWAY HOSE DISCONNECTS Green CanPump Harco Industries Hi-Sharp Products Inc. KMD Distribution Inc. Mosmatic Canada Inc. National Energy Equipment Inc. OPW Retail Fueling R. A. Pilkey Service Station Maintenance Vapor Systems Technologies Inc. Waleco Inc. Wallace E McBrien Inc. Western Oil Services Ltd. BRUSHES Associated Industrial Brush CSC Marketing Ltd. Deltic Wash Force Gallop Brush Co Kleen-Rite Corporation Mark VII Equipment, Inc. Mosmatic Canada Inc. National Pride Equipment Portwest Mechanical Inc Washworld, Inc. Wolf Distributing BUILDING CLADDING SYSTEMS Alpolic Materials Bestworth Rommel Delcan Products Ltd. Extrutech Plastics Inc. EZ PVC LLC FormaShape Ltd. Genesis Modular Carwash Building Systems Hallmark Hose Headquarters/Dauw Auto Wash Nuform Building Technologies Inc. Octaform Plastics Plus Ltd.

Post POS Cash Management Systems Ltd. RBI Structures BUILDINGS & PARTITIONS, OIL MARKETING & CAR WASH Associated Industrial Brush Cormode & Dickson Construction Ltd. Deltic Wash Force Extrutech Plastics Inc. EZ PVC LLC Genesis Modular Carwash Building Systems J and B Engineering (Alberta) Inc. Mobil 1 Movilume Inc. Nuform Building Technologies Inc. Octaform Petrocare Construction Services Inc. Provincial Partitions Ltd. RBI Structures RTS Retail Slot Drain Systems, Ltd. Superior Canopy Corp. Tommy Car Wash Systems Upwardor Corp. Washworld, Inc. BUS/TRUCK WASH SYSTEMS Aerodry Systems, LLC Associated Industrial Brush Belanger, Inc. Belvedere Technical Service Ltd. Canadian Car Wash & Compressor Systems Inc. Cranequip Limited De Castel (1997) Inc. Delcan Products Ltd. Deltic Wash Force Entretien de Lave-Auto Laval Inc. EZ PVC LLC InterSteam Technologies ISTOBAL

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Liquid Action Systems Mosmatic Canada Inc. National Wash Inc. Neptune Automatic Wheel Wash Systems NoviClean Inc. Nuform Building Technologies Inc. PD McLaren Limted Portwest Mechanical Inc Proto-Vest Inc. Pumps & Pressure Inc. Upwardor Corp. WashCard Systems Washex WASHTECH Washtech Ltd. West Country Pump and Filtration Ltd. Western Oil Services Ltd. Wiz-Tec Computing Technologies Inc. Wolf Distributing Zep Vehicle Care, Inc. CABINETS AGI Envirotank Ltd. Goldcon Industries Ltd. J&J Display Sales McCowan Manufacturing Ltd. Shure Manufacturing Talius Ultra Lite Shutters CAGES, TANK & LADDER AGI Envirotank Ltd. PetroMaxX Construction Ltd./MaxX Group of Companies Sureguard/Post Guard CANOPIES, SERVICE STATION Bestworth Rommel Cormode & Dickson Construction Ltd. Country Signs Flexx Corporation FormaShape Ltd. Genesis Modular Carwash Building Systems Hi-Sharp Products Inc. KMD Distribution Inc. Mile High LED Systems Monitor Inc. Movilume Inc. National Energy Equipment Inc. Petrocare Construction Services Inc. PM Electric Corporation RBI Structures Superior Canopy Corp. Teksign Inc. Webco Lighting Ltd. CAR MAT WASHER/CLEANER Associated Industrial Brush BH-TECH Ltd. Canadian Carwash Association Deltic Wash Force Liquid Action Systems WashCard Systems Washex Wolf Distributing CAR WASH, EQUIPMENT, SALES & SERVICE A.V.W. Equipment Co. Inc. Aerodry Systems, LLC AGI WESTEEL Arimitsu Pumps Associated Industrial Brush AUTEC Car Wash Systems Auto Vac Industrial Vacuum & Air Systems Belanger, Inc. Belvedere Technical Service Ltd. BH-TECH Ltd. Blendco Systems Canadian Car Wash & Compressor Systems Inc. Canadian Care Care Canadian Carwash Association Canature WaterGroup Capital Petroleum Service Ltd. Car-Freshner Corp./Little Trees Carter Wash Systems Carwash Boilers, Inc. Cat Pumps - High Pressure Pumps & Systems Cleaning Systems Inc. Clear Technologies Inc. Coinless

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Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cormode & Dickson Construction Ltd. Cranequip Limited Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] D&S Car Wash Systems Deltic Wash Force Digital Electric/Digital CSM Diskin Systems Inc. DRB Drop Ship Distribution Corporation - Gripper Dynovac Industries Inc. Easy-Way Carwash Elsco Lighting Products Ltd. Entretien de Lave-Auto Laval Inc. EZ PVC LLC Fernrob Pressure Cleaning Systems Findoor Industrial Inc Furever Clean Dog Wash Gallop Brush Co Genesis Modular Carwash Building Systems GinSan Industries/Industrial Vacuum Systems Gray Jay Services Inc. Green CanPump Hallmark Hose Headquarters/Dauw Auto Wash Hamel Mfg. Co. Inc. Hamilton Manufacturing Corp. Hosers Car Care Products Ltd. Hydro Wash System Independent Wash Services Ltd. Innovative Control Systems International Drying Corp. InterSteam Technologies ISTOBAL J.E. Adams Industries Jim Coleman Co. Hanna Liquid Action Systems Lock America Inc. London Mat Industries Ltd. M.W.H. Petroleum Equipment Inc. MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mark VII Equipment, Inc. McPhee Enterprises Inc. Mile High LED Systems Mondo Products MONEXgroup Mosmatic Canada Inc. National Pride Equipment National Wash Inc. Norstar Industries Oasis Car Wash Systems Octaform OPW Vehicle Wash Solutions PD McLaren Limted PDQ Manufacturing Inc. PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment PELCO Systems Portwest Mechanical Inc Power Pressure Systems Inc. PowerSteam Technology Inc. Proto-Vest Inc. Pumps & Pressure Inc. Pure Choice Water&ICE RBI Structures RDM Industrial Electronics Rockyview Industries Inc. Ryko Solutions, Inc. SITE Capital Slot Drain Systems, Ltd. SONNY’S The Car Wash Factory Sparkle Solutions Corp. Stevens Car Care Products, Inc. The Carwash Roller Company Tommy Car Wash Systems Transchem Group - Chemicals Transchem Group - Equipment & Services Upwardor Corp. Warsaw Chemical Co. Inc. Wash World Group Inc. Washex WashLinks WASHTECH Washtech Ltd. Washworks Canada Washworld, Inc.

Webco Lighting Ltd. West Country Pump and Filtration Ltd. Western Oil Services Ltd. Wiz-Tec Computing Technologies Inc. Wolf Distributing Wwwash Canada Zep Vehicle Care, Inc. CAR WASH, GLASS GLAZED BUILDING STRUCTURES AUTEC Car Wash Systems Canadian Carwash Association Flexx Corporation ISTOBAL Oasis Car Wash Systems RBI Structures CAR WASH CHEMICAL EQUIPMENT BH-TECH Ltd. Black Mamba Gloves Canadian Carwash Association Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC CSI/Lustra Deltic Wash Force Dosatron International Inc. InterSteam Technologies ISTOBAL Kleen-Rite Corporation MacNeil Wash Systems Mark VII Equipment, Inc. Mondo Products National Carwash Solutions PD McLaren Limted Ryko Solutions, Inc. Tommy Car Wash Systems Transchem Group - Chemicals Transchem Group - Equipment & Services WashLinks Washtech Ltd. Wolf Distributing Zep Vehicle Care, Inc. CAR WASH CHEMICALS AUTEC Car Wash Systems Belvedere Technical Service Ltd. BH-TECH Ltd. Blendco Systems CAF Outdoor Cleaning Carter Wash Systems Chemquest Inc. Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC CSI/Lustra De Castel (1997) Inc. Deltic Wash Force Easy-Way Carwash Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Guardian Chemicals Inc. ISTOBAL Jobe Industries, Inc. Kleen-Rite Corporation Krown Rust Protection MacNeil Wash Systems Mark VII Equipment, Inc. Mondo Products National Carwash Solutions PD McLaren Limted PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment PELCO Systems Petron Plus Global, Inc. Portwest Mechanical Inc Power Pressure Systems Inc. Pumps & Pressure Inc. Ryko Solutions, Inc. Soleil Car Wash Solutions Inc. Sparkle Solutions Corp. Stevens Car Care Products, Inc. Transchem Group - Chemicals Turtle Wax Pro Washex WashLinks WASHTECH Washtech Ltd. Wolf Distributing Zep Vehicle Care, Inc. CAR WASH CONSULTING Associated Industrial Brush Belanger, Inc.

Belvedere Technical Service Ltd. Canadian Carwash Association Carter Wash Systems Cranequip Limited Custom Applied Technology Corporation [CATEC] Deltic Wash Force Entretien de Lave-Auto Laval Inc. EXP Services Inc. Fernrob Pressure Cleaning Systems Gallop Brush Co Genesis Modular Carwash Building Systems Hydro Wash System Innovative Control Systems ISTOBAL J and B Engineering (Alberta) Inc. MacNeil Wash Systems Mondo Products Mosaic National Carwash Solutions OPW Vehicle Wash Solutions PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment PELCO Systems Portwest Mechanical Inc RBI Structures Ryko Solutions, Inc. SITE Capital SONNY’S The Car Wash Factory Tommy Car Wash Systems WashLinks Washtech Ltd. Washworks Canada Washworld, Inc. Wolf Distributing Wwwash Canada Zep Vehicle Care, Inc. CAR WASH INTERCEPTORS Custom Applied Technology Corporation [CATEC] Deltic Wash Force Entretien de Lave-Auto Laval Inc. WashLinks ZCL Composites Inc. CAR WASH MANUFACTURER Aerodry Systems, LLC Associated Industrial Brush AUTEC Car Wash Systems Belanger, Inc. Blue Wings by Ceccato Canadian Carwash Association Coleman Hanna Carwash Systems LLC Custom Applied Technology Corporation [CATEC] Exact One Ltd. GinSan Industries/Industrial Vacuum Systems Hamilton Manufacturing Corp. Hydro Wash System IDX Inc. Innovative Control Systems ISTOBAL MacNeil Wash Systems Mark VII Equipment, Inc. National Carwash Solutions NRB Inc. Oasis Car Wash Systems OPW Vehicle Wash Solutions PDQ Manufacturing Inc. PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment Portwest Mechanical Inc Premier Dryers, Vacs and LED Lighting/signs Pumps & Pressure Inc. Ryko Solutions, Inc. Tommy Car Wash Systems WashCard Systems Washex WashLinks Washtech Ltd. Washworld, Inc. Wolf Distributing CAR WASH PAYMENT SYSTEMS DRB Tech1st Wash Systems CAR WASH RETAIL PRODUCTS & ACCESSORIES A.V.W. Equipment Co. Inc. Adeco Auto Inc. Arimitsu Pumps

AUTEC Car Wash Systems Canadian Care Care Canadian Carwash Association Car-Freshner Corp./Little Trees Cleaning Systems Inc. Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Custom Applied Technology Corporation [CATEC] Deltic Wash Force Dynovac Industries Inc. Furever Clean Dog Wash Genesis Modular Carwash Building Systems Gray Jay Services Inc. Green CanPump Hosers Car Care Products Ltd. J.E. Adams Industries Jim Coleman Co. Hanna JUICE Air Products (Canada) Inc. Kleen-Rite Corporation Krown Rust Protection Liquid Action Systems MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mosaic National Carwash Solutions Novus Glass OPW Vehicle Wash Solutions Petron Plus Global, Inc. Portwest Mechanical Inc Power Pressure Systems Inc. Sonax Canada SONNY’S The Car Wash Factory Tommy Car Wash Systems Washworld, Inc. Webco Lighting Ltd. West Country Pump and Filtration Ltd. CASH ACCEPTORS American Changer Corp. Brokerhouse Distributors Coinless Coleman Hanna Carwash Systems LLC DRB Glory Global Solutions Gunnebo Canada Hallmark Hose Headquarters/Dauw Auto Wash Handling Services Inc. Kleen-Rite Corporation Maritime Car Wash Sales & Services Ltd. MONEXgroup Oasis Car Wash Systems Services Standard P.R.T. SONNY’S The Car Wash Factory CASH ACCEPTORS - BILL CHANGERS Belvedere Technical Service Ltd. Brokerhouse Distributors Canadian Care Care Hamilton Manufacturing Corp. Handling Services Inc. IDX Inc. Liquid Action Systems Maritime Car Wash Sales & Services Ltd. National Pride Equipment PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment Portwest Mechanical Inc RDM Industrial Electronics SEM Inc.Inc. Services Standard P.R.T. SONNY’S The Car Wash Factory Standard Change-Makers Wolf Distributing CASH AND COIN RECYCLERS FOR RETAIL Glory Global Solutions CASHLESS DEBIT LEADERS AIR-serv Coinless Exact One Ltd. Global Payments Canada Inc. MONEXgroup Nayax Nova-tek PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment SEM Inc.Inc.

NOVEMBER / DECEMBER 2021

PRODUCTS & SERVICES Wiz-Tec Computing Technologies Inc. Wolf Distributing Wwwash Canada CHECKOUT EQUIPMENT Goldcon Industries Ltd. MONEXgroup Nova-tek Shure Manufacturing SIR Solutions Wiz-Tec Computing Technologies Inc. Wwwash Canada CHEMICAL SUPPLIER Blendco Systems CAF Outdoor Cleaning Canadian Car Wash & Compressor Systems Inc. Carter Wash Systems Cleaning Systems Inc. CleanTouch Coleman Hanna Carwash Systems LLC Crystal-Glo Mfg. Corp. Epsilon Chemicals Ltd. Fernrob Pressure Cleaning Systems Guardian Chemicals Inc. Hallmark Hose Headquarters/Dauw Auto Wash Hosers Car Care Products Ltd. Jobe Industries, Inc. Krown Rust Protection Maritime Car Wash Sales & Services Ltd. Petron Plus Global, Inc. Portwest Mechanical Inc Sparkle Solutions Corp. Terra Environmental Technologies Transchem Group - Equipment & Services Warsaw Chemical Co. Inc. WASHTECH Zep Vehicle Care, Inc. CIGARETTE MERCHANDISING SCREENS Goldcon Industries Ltd. Instachange Displays Ltd. VDMS Canada Inc. CIGARETTE PRICING SIGNS VDMS Canada Inc. CIGARETTE SECURITY MERCHANDISERS McCowan Manufacturing Ltd. Signalisation Multipro Signs Inc. Talius VDMS Canada Inc. WashLinks CLAMPS (MAT) Hallmark Hose Headquarters/Dauw Auto Wash Mosmatic Canada Inc. COIN COUNTER Glory Global Solutions Lock America Inc. MONEXgroup Post POS Cash Management Systems Ltd. COIN-OPERATED CAR WASH EQUIPMENT Belvedere Technical Service Ltd. Canadian Care Care Canadian Carwash Association Coinless Coleman Hanna Carwash Systems LLC De Castel (1997) Inc. Fernrob Pressure Cleaning Systems GinSan Industries/Industrial Vacuum Systems Hallmark Hose Headquarters/Dauw Auto Wash IDX Inc. Mark VII Equipment, Inc. MONEXgroup National Wash Inc. PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment Portwest Mechanical Inc Power Pressure Systems Inc.

RDM Industrial Electronics Rockyview Industries Inc. SEM Inc.Inc. Services Standard P.R.T. Washex WashLinks WASHTECH Washtech Ltd. Wolf Distributing COMPUTER SOFTWARE MANAGEMENT SYSTEMS Alternate Solutions Inc. Bulloch Technologies Cantest Solutions Inc. DRB Elsco Lighting Products Ltd. Fuelpoint FuelQuest, Inc. GIR Nord-Amerique Inc. Hamilton Manufacturing Corp. Hi-Sharp Products Inc. Infonet Technology Innovative Control Systems Mosaic Nova-tek PDI Software SIR Solutions SSCS Toshiba Tec Canada Inc. WashCard Systems Wiz-Tec Computing Technologies Inc. CONNECTORS, FLEXIBLE UNDERGROUND Franklin Fueling Systems Hi-Sharp Products Inc. KMD Distribution Inc. Southwest Energy Control Systems of Canada Waleco Inc. CONTAINMENT RECOVERY SYSTEMS Hi-Sharp Products Inc. Icon Containment Solutions National Energy Equipment Inc. CONTRACTOR/INSTALLER AGI WESTEEL Belanger, Inc. BGIS Bicorp Design Management Ltd. Canadian Petroleum Contractors Association Capital Petroleum Service Ltd. Centcom Construction Ltd. Century Petroleum Construction Cormode & Dickson Construction Ltd. Digital Electric/Digital CSM Gabriel Maintenance Ltd. Genesis Modular Carwash Building Systems J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. Ontario Petroleum Contractors Association Petrocare Construction Services Inc. PetroMaxX Construction Ltd./MaxX Group of Companies PM Electric Corporation R. A. Pilkey Service Station Maintenance Washworks Canada West Country Pump and Filtration Ltd. CONTROL SYSTEMS, BULK STATIONS Century Petroleum Construction Computrol Systems Inc. Exact One Ltd. Fleming Reid Petroleum Equipment Ltd. GIR Nord-Amerique Inc. Hi-Sharp Products Inc. SEM Inc.Inc. Southwest Energy Control Systems of Canada Wiz-Tec Computing Technologies Inc. CONVENIENCE STORE, EQUIPMENT/DISPENSERS Bulloch Technologies Cormode & Dickson Construction Ltd. DSL

NOVEMBER / DECEMBER 2021

GAS • WASH • EQUIPMENT • DISPLAY Forte Products Freedom Electronics, LLC KMD Distribution Inc. Petro Service Limited Provincial Partitions Ltd. Pure Choice Water&ICE RDM Industrial Electronics Roll-A-Shade RTS Retail SIR Solutions SITE Capital Ultra Lite Shutters Western Refrigeration & Beverage Equipment Ltd. Wiz-Tec Computing Technologies Inc. CREDIT/DEBIT CARD TERMINALS AGI Envirotank Ltd. Bulloch Technologies Fuelpoint Global Payments Canada Inc. Infonet Technology MONEXgroup Mosaic National Energy Equipment Inc. Nayax Post POS Cash Management Systems Ltd. Rockyview Industries Inc. SEM Inc.Inc. Services Standard P.R.T. Verifone Inc WashCard Systems Washworks Canada Wiz-Tec Computing Technologies Inc. World Fuel Services Canada C-STORE LAYOUT AND DESIGN CTM Design Services, Ltd. DSL EXP Services Inc. Furever Clean Dog Wash Goldcon Industries Ltd. Hugh Large & Associates Inc. J and B Engineering (Alberta) Inc. J&J Display Sales Movilume Inc. Roll-A-Shade Western Refrigeration & Beverage Equipment Ltd. DE-ICING SYSTEMS CAF Outdoor Cleaning Carwash Boilers, Inc. Computrol Systems Inc. Custom Applied Technology Corporation [CATEC] Huron Valley Sales PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment DETAILING SUPPLIES BH-TECH Ltd. Blendco Systems CleanTouch Crystal-Glo Mfg. Corp. CSC Marketing Ltd. Epsilon Chemicals Ltd. Kleen-Rite Corporation Krown Rust Protection Novus Glass PowerSteam Technology Inc. Rupes Canada Sonax Canada Stevens Car Care Products, Inc. Total Cleaning Systems Inc. Towels by Doctor Joe Zep Vehicle Care, Inc. DIESEL EXHAUST FLUID (DEF) Hi-Sharp Products Inc. Petroles Crevier Inc. Petron Plus Global, Inc. Yara North America Inc. DIESEL EXHAUST FLUID EQUIPMENT & SOLUTIONS Computrol Systems Inc. Dover Fueling Solutions-Wayne Pump Fleming Reid Petroleum Equipment Ltd. Franklin Fueling Systems Gilbarco Veeder-Root GIR Nord-Amerique Inc. Ingersoll Petroleum Services Ltd. Keller Equipment Supply

KMD Distribution Inc. Morrison Brothers Company National Energy Equipment Inc. PD McLaren Limted Petro Service Limited PetroClear Pumps & Pressure Inc. Red Leonard Associates Universal Valve Company Inc. Veeder-Root Waleco Inc. Western Oil Services Ltd. Yara North America Inc. DISPENSING SYSTEMS, CNG/LPG BGIS Computrol Systems Inc. Fleming Reid Petroleum Equipment Ltd GIR Nord-Amerique Inc. Infonet Technology Kraus Global Inc. DISPENSING SYSTEMS, MOTOR FUEL AGI Envirotank Ltd. Bulloch Technologies Capital Petroleum Service Ltd. Dover Fueling Solutions-Wayne Pump Freedom Electronics, LLC Fuelpoint GIR Nord-Amerique Inc. Hi-Sharp Products Inc. Infonet Technology Ingersoll Petroleum Services Ltd. J.R. Hendry Contractor Keller Equipment Supply KMD Distribution Inc. M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. OPW Retail Fueling Petro Service Limited Petrocare Construction Services Inc. PetroClear Waleco Inc. Western Oil Services Ltd. DISPLAY FIXTURES Creative Planogram Company Food Service Solutions Inc. Forte Products Goldcon Industries Ltd. Instachange Displays Ltd. J&J Display Sales LSI Industries Inc. MapArt - Tree-Free Greetings Movilume Inc. Red Leonard Associates RTS Retail Ultra Lite Shutters Western Refrigeration & Beverage Equipment Ltd. Westmount Store Fixtures Wilson Display Limited DOG WASH/PET WASH Blendco Systems Canadian Car Wash & Compressor Systems Inc. Canadian Care Care Coinless De Castel (1997) Inc. Deltic Wash Force Dosatron International Inc. Entretien de Lave-Auto Laval Inc. Exact One Ltd. EZ PVC LLC Furever Clean Dog Wash GinSan Industries/Industrial Vacuum Systems Hosers Car Care Products Ltd. Kleen-Rite Corporation Maritime Car Wash Sales & Services Ltd. National Pride Equipment National Wash Inc. Nuform Building Technologies Inc. Pumps & Pressure Inc. Rockyview Industries Inc. WashCard Systems Washtech Ltd. West Country Pump and Filtration Ltd.

DOOR OPERATING SYSTEMS, ELECTRIC Airlift Doors Inc. Baywatch Services LLC Beaver Door Systems Belvedere Technical Service Ltd. Creative Door Services Findoor Industrial Inc Gallop Brush Co Northern Dock Systems Ultimate Supplies, LLC Ultra Lite Shutters Upwardor Corp. WASHTECH DOOR OPERATING SYSTEMS, PNEUMATIC Air-Lec Industries, LLC Airlift Doors Inc. Associated Industrial Brush Beaver Door Systems Belvedere Technical Service Ltd. Canadoor Door Systems Creative Door Services De Castel (1997) Inc. Findoor Industrial Inc GS Dealer Services Inc. Hallmark Hose Headquarters/Dauw Auto Wash Maritime Car Wash Sales & Services Ltd. Northern Dock Systems RBI Structures SONNY’S The Car Wash Factory Ultimate Supplies, LLC Upwardor Corp. DOORS, OVERHEAD SECTIONAL Airlift Doors Inc. Baywatch Services LLC Beaver Door Systems Canadoor Door Systems Creative Door Services Findoor Industrial Inc Northern Dock Systems Sureguard/Post Guard Talius Ultimate Supplies, LLC WASHTECH DOORS, OVERHEAD, CAR WASH Airlift Doors Inc. Baywatch Services LLC Beaver Door Systems Belanger, Inc. Belvedere Technical Service Ltd. Canadoor Door Systems Carter Wash Systems Creative Door Services De Castel (1997) Inc. Deltic Wash Force Fernrob Pressure Cleaning Systems Findoor Industrial Inc Gallop Brush Co Mark VII Equipment, Inc. Movilume Inc. National Wash Inc. Northern Dock Systems Portwest Mechanical Inc Rockyview Industries Inc. Sureguard / Post Guard Talius Transchem Group - Chemicals Transchem Group - Equipment & Services Ultimate Supplies, LLC WashLinks WASHTECH Washtech Ltd DOORS, WATERPROOF Airlift Doors Inc. Baywatch Services LLC Beaver Door Systems Belvedere Technical Service Ltd. Canadoor Door Systems Creative Door Services Extrutech Plastics Inc. EZ PVC LLC Findoor Industrial Inc Hallmark Hose Headquarters/Dauw Auto Wash Northern Dock Systems Ultimate Supplies, LLC Upwardor Corp.

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ELECTRICAL DISTRIBUTION PANELS Digital Electric/Digital CSM PM Electric Corporation Southwest Energy Control Systems of Canada ENVIRONMENTAL CONSULTING BGIS Drain-All Ltd. EXP Services Inc. FuelQuest, Inc. Real Estate Homeward Brokerage Terra Environmental Technologies EQUIPMENT LEASING BH-TECH Ltd. Canadian Car Wash & Compressor Systems Inc. Computrol Systems Inc. DSL Pathways Financial Services Power Pressure Systems Inc. SITE Capital Sparkle Solutions Corp. WASHTECH FIXTURES & HEATED DISPLAYS Food Service Solutions Inc. Lackner McLennan Insurance Ltd. & Erb and Erb Insurance Brokers Western Refrigeration & Beverage Equipment Ltd. FLAGS Soft Signs FLEET FUELLING MANAGEMENT SYSTEMS Bulloch Technologies Capital Petroleum Service Ltd. Century Petroleum Construction Computrol Systems Inc.

Dover Fueling Solutions-Wayne Pump Fleming Reid Petroleum Equipment Ltd. FuelMaster/Syntech Systems, Inc Fuelpoint FuelQuest, Inc. GIR Nord-Amerique Inc. Infonet Technology Ingersoll Petroleum Services Ltd. Keller Equipment Supply M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc. PD McLaren Limted Petro Service Limited Petrocare Construction Services Inc. PM Electric Corporation Southwest Energy Control Systems of Canada Waleco Inc. Western Oil Services Ltd. Wiz-Tec Computing Technologies Inc. Yara North America Inc. FLEET/PRIVATE LABEL ACCOUNT PROGRAMS Infonet Technology WashCard Systems Wiz-Tec Computing Technologies Inc. FOOD & BEVERAGE SERVICE COUNTERS McCowan Manufacturing Ltd. Talius Western Refrigeration & Beverage Equipment Ltd. FOOD STORAGE & PREPARATION Food Service Solutions Inc. Western Refrigeration & Beverage Equipment Ltd.

FOOD STORAGE & PREPARATION, FREEZERS Food Service Solutions Inc. Forte Products Western Refrigeration & Beverage Equipment Ltd.

SSCS Tanknology, a Division of EnGlobe Veeder-Root Wiz-Tec Computing Technologies Inc. World Fuel Services Canada Yara North America Inc.

FOOD STORAGE, FREEZERS Food Service Solutions Inc. Slot Drain Systems, Ltd. Western Refrigeration & Beverage Equipment Ltd.

FUEL PRESERVATIVES Fuel Quality Services Inc. Petron Plus Global, Inc.

FOODSERVICE PRODUCTS Country Style MR.SUB [A Division of MTY Group] DSL Food Service Solutions Inc. Western Refrigeration & Beverage Equipment Ltd. FORECOURT BRANDED SOLUTIONS Breakaway Centex Petroleum Greenergy Inver FUEL ADDITIVE INJECTION SYSTEMS Fuel Quality Services Inc. Petron Plus Global, Inc. FUEL MANAGEMENT SERVICES AGI WESTEEL Alternate Solutions Inc. Cantest Solutions Inc. Computrol Systems Inc. Elsco Lighting Products Ltd. Franklin Fueling Systems FuelMaster/Syntech Systems, Inc FuelQuest, Inc. GIR Nord-Amerique Inc. Petrocare Construction Services Inc. SIR Solutions

FUEL PRICING SIGNS ALPHA Decals & Signs Inc. M.W.H. Petroleum Equipment Inc. McCowan Manufacturing Ltd. Movilume Inc. Novyc International Signalisation Multipro Signs Inc. United Sign FUEL SUPPLIER Centex Petroleum Greenergy HEATERS, GAS FIRED Airlift Doors Inc. Carwash Boilers, Inc. Huron Valley Sales Ultimate Supplies, LLC Ward Heating HOSE Auto Vac Emco Wheaton Retail Fleming Reid Petroleum Equipment Ltd. Franklin Fueling Systems Kleen-Rite Corporation Mosmatic Canada Inc. Mr. Nozzle, Inc. National Energy Equipment Inc. OPW Retail Fueling Vapor Systems Technologies Inc.

HOSE REELS Auto Vac Canadian Car Wash & Compressor Systems Inc. Fleming Reid Petroleum Equipment Ltd. Ingersoll Petroleum Services Ltd. J.E. Adams Industries Keller Equipment Supply McPhee Enterprises Inc. Pumps & Pressure Wallace E McBrien Inc. HOSE RETRIEVERS Morrison Brothers Company National Parts Distributing Ltd. Universal Valve Company Inc. HVAC Custom Applied Technology Corporation [CATEC] INSURANCE Lackner McLennan Insurance Ltd. & Erb and Erb Insurance Brokers Ultra Lite Shutters INTERCOM SYSTEMS Digital Electric/Digital CSM Freedom Electronics, LLC National Parts Distributing Ltd. RDM Industrial Electronics Sound Products Ltd Wallace E McBrien Inc. KIOSKS BH-TECH Ltd. Coinless Hamilton Manufacturing Corp. Innovative Control Systems Liquid Action Systems MONEXgroup Movilume Inc.

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TIME-TESTED BRANDS & INNOVATIVE PRODUCTS. At Creative Door ServicesTM, we’ve been supplying, installing, and servicing overhead doors and intelligent access solutions products for commercial property owners for more than 50 years. That’s why you can count on us to offer innovative products, including springless design operators and high impact, low maintence overhead doors, to meet your business needs.

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www.SonnysDirect.com or Call 1-800-327-8723

Member of SONNY’S Select Service Organization

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Put our experience to work for you.

PRODUCTS & SERVICES Provincial Partitions Ltd. RBI Structures SEM Inc.Inc. LEAK DETECTOR TESTING Cantest Solutions Inc. Century Petroleum Construction Drain-All Ltd. G.P. Service Station Maintenance Leak Technologies Solutions Ltd M.W.H. Petroleum Equipment Inc. R. A. Pilkey Service Station Maintenance Tanknology, a Division of EnGlobe LEAK DETECTORS Elsco Lighting Products Ltd. Franklin Fueling Systems FuelQuest, Inc. Morrison Brothers Company National Energy Equipment Inc. National Parts Distributing Ltd. Pantron Automation Inc. Southwest Energy Control Systems of Canada Veeder-Root LED GAS PRICE CHANGER Novyc International PM Electric Corporation Teksign Inc. Webco Lighting Ltd. LED PRICE SIGNS Country Signs Mile High LED Systems Movilume Inc. Nu-Media Display Systems Inc. Teksign Inc. Wallace E McBrien Inc. Webco Lighting Ltd. LED RETROFITS FC Lighting | SSL Flexx Corporation Market Group Ventures Inc. Mile High LED Systems Movilume Inc. Pappi Lighting PM Electric Corporation Principal LED Red Leonard Associates Teksign Inc. Wallace E McBrien Inc. Washworks Canada Webco Lighting Ltd. LIABILITY INSURANCE Lackner McLennan Insurance Ltd. & Erb and Erb Insurance Brokers. LIFTS, AUTOMOTIVE/HOISTS Keller Equipment Supply M.W.H. Petroleum Equipment Inc. Petrocare Construction Services Inc. LIGHTING, SIGN Country Signs ElectraLED, Inc. Everbrite LLC FC Lighting | SSL Instachange Displays Ltd. LSI Industries Inc. Mile High LED Systems Movilume Inc. Novyc International Pappi Lighting PM Electric Corporation Premier Dryers, Vacs and LED Lighting/signs Principal LED QC Signworks Inc. Soapy Brushy Teksign Inc. Wallace E McBrien Inc. Webco Lighting Ltd. Westeco Inc. LIGHTING CONTROLS Cree Canada Digital Electric/Digital CSM Elsco Lighting Products Ltd. FC Lighting | SSL LSI Industries Inc.

Movilume Inc. Southwest Energy Control Systems of Canada Wallace E McBrien Inc. Westeco Inc. LIGHTING EQUIPMENT, SERVICE STATION Cree Canada ElectraLED, Inc. Elsco Lighting Products Ltd. FC Lighting | SSL Keller Equipment Supply KMD Distribution Inc. LSI Industries Inc. M.W.H. Petroleum Equipment Inc. Mile High LED Systems Movilume Inc. National Energy Equipment Inc. Pappi Lighting PM Electric Corporation Red Leonard Associates Ruud Lighting Canada Southwest Energy Control Systems of Canada Teksign Inc. Waleco Inc. Wallace E McBrien Inc. Webco Lighting Ltd. Westeco Inc. World Fuel Services Canada LIGHTS, DROP FC Lighting | SSL Mile High LED Systems Movilume Inc. PM Electric Corporation Ruud Lighting Canada Southwest Energy Control Systems of Canada Teksign Inc. Webco Lighting Ltd. Westeco Inc. World Fuel Services Canada LOADING RACKS, BULK PLANT AGI Envirotank Ltd. Capital Petroleum Service Ltd. Fuelpoint Ingersoll Petroleum Services Ltd. National Energy Equipment Inc. Petrocare Construction Services Inc. LOCK-UP ISLAND Lock America Inc. LOYALTY & GIFT CARD PROGRAMS Bulloch Technologies Coinless Exact One Ltd. Hamilton Manufacturing Corp. IDX Inc. Infonet Technology SEM Inc.Inc. SIR Solutions Tech1st Wash Systems WashCard Systems Wolf Distributing LOYALTY CARD SYSTEMS Bulloch Technologies Coinless Computrol Systems Inc. IDX Inc. Infonet Technology Innovative Control Systems SEM Inc.Inc. SIR Solutions LUBRICANTS Mobil 1 Petroles Crevier Inc. Petron Plus Global, Inc. Rockyview Industries Inc. WashCard Systems LUBRICANTS, OILS & GREASES Mackenzie Oil Ltd. Petroles Crevier Inc. Petron Plus Global, Inc. MAINTENANCE INSPECTION PROGRAMS Century Petroleum Construction Digital Electric/Digital CSM Entretien de Lave-Auto Laval Inc. Portwest Mechanical Inc

NOVEMBER / DECEMBER 2021

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POS SOFTWARE & SYSTEMS Bulloch Technologies Coinless Computrol Systems Inc. Fuelpoint Gilbarco Veeder-Root Hamilton Manufacturing Corp. Infonet Technology Innovative Control Systems MONEXgroup Mosaic National Energy Equipment Inc. Nayax Nova-tek PDI Software Post POS Cash Management Systems Ltd. Rockyview Industries Inc. SIR Solutions Tech1st Wash Systems Verifone Inc Waleco Inc. WashCard Systems Wiz-Tec Computing Technologies Inc. Wwwash Canada Xsite Group Inc. POS TERMINALS Bulloch Technologies CAF Outdoor Cleaning DRB Freedom Electronics, LLC Global Payments Canada Inc. Hamilton Manufacturing Corp. Infonet Technology Innovative Control Systems Keller Equipment Supply MONEXgroup National Energy Equipment Inc. Post POS Cash Management Systems Ltd. SIR Solutions SITE Capital SONNY’S The Car Wash Factory Toshiba Tec Canada Inc. Transchem Group - Chemicals Verifone Inc WashCard Systems Wiz-Tec Computing Technologies Inc. World Fuel Services Canada PROJECT MANAGEMENT B. Dean & Associates Inc. BGIS Bulloch Technologies Canada China Commercial Gas Station Association CTM Design Services, Ltd. EXP Services Inc. J and B Engineering (Alberta) Inc. National Energy Equipment Inc. PetroMaxX Construction Ltd./MaxX Group of Companies Roll-A-Shade Western Refrigeration & Beverage Equipment Ltd. PROPANE DISPENSING EQUIPMENT BGIS Ingersoll Petroleum Services Ltd. J and B Engineering (Alberta) Inc. PD McLaren Limted Rapidgaz Inc. Sureguard / Post Guard PROPANE TANK EXCHANGE Mighty Flame Canada Outfront Portable Solutions Rapidgaz Inc. Tank Traders, Division of Vomar Industries Inc. PROVERS & TEST MEASURES Century Petroleum Construction Morrison Brothers Company Tanknology, a Division of EnGlobe PUMP CONSOLES/CONTROLLERS Bulloch Technologies Franklin Fueling Systems Freedom Electronics, LLC GIR Nord-Amerique Inc. Infonet Technology J.R. Hendry Contractor M.W.H. Petroleum Equipment Inc. National Energy Equipment Inc.

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PUMPS, LUBRICATION Blackmer (part of PSG, a Dover Company) Fleming Reid Petroleum Equipment Ltd. Gorman-Rupp of Canada Ltd. National Energy Equipment Inc. Pumps & Pressure Inc. Red Leonard Associates PUMPS, PRESSURE CLEANING Arimitsu Pumps Cat Pumps - High Pressure Pumps & Systems De Castel (1997) Inc. Fernrob Pressure Cleaning Systems Gorman-Rupp of Canada Ltd. Green CanPump Hamel Mfg. Co. Inc. Kleen-Rite Corporation Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment PELCO Systems Rockyview Industries Inc. Transchem Group - Chemicals Transchem Group - Equipment & Services Washex West Country Pump and Filtration Ltd. PUMPS, SERVICE STATION DISPENSING AGI Envirotank Ltd. Capital Petroleum Service Ltd. Dover Fueling Solutions-Wayne Pump Franklin Fueling Systems Freedom Electronics, LLC G.P. Service Station Maintenance Gilbarco Veeder-Root

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National Energy Equipment Inc. PD McLaren Limted SITE Capital Wilden (part of PSG, a Dover Company) PUMPS, VEHICLE WASH SELFSERVICE/AUTOMATIC Arimitsu Pumps Belanger, Inc. Canadian Car Wash & Compressor Systems Inc. Cat Pumps - High Pressure Pumps & Systems CSC Marketing Ltd. Drainvac International Gray Jay Services Inc. Green CanPump Hallmark Hose Headquarters/Dauw Auto Wash Hamel Mfg. Co. Inc. Hosers Car Care Products Ltd. ISTOBAL Jim Coleman Co. Hanna Maritime Car Wash Sales & Services Ltd. McPhee Enterprises Inc. National Pride Equipment PD McLaren Limted PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment PELCO Systems Portwest Mechanical Inc Proto-Vest Inc. Pumps & Pressure Inc. Rockyview Industries Inc. Washex WASHTECH Washtech Ltd. Washworld, Inc. West Country Pump and Filtration Ltd. Wiz-Tec Computing Technologies Inc. Wwwash Canada

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GAS • WASH • EQUIPMENT • DISPLAY CSC Marketing Ltd. Ontario Petroleum Contractors Association ProTELEC Checkmate SALES CAF Outdoor Cleaning MapArt - Tree-Free Greetings Real Estate Homeward Brokerage SIR Solutions Tommy Car Wash Systems SEALANTS Cleaning Systems Inc. Crystal-Glo Mfg. Corp. Petron Plus Global, Inc. SECONDARY CONTAINMENT EQUIPMENT AGI WESTEEL G.P. Service Station Maintenance Icon Containment Solutions J.R. Hendry Contractor NOV Fiber Glass Systems OPW Retail Fueling Plastics Plus Ltd. S. Bravo Systems, Inc. Waleco Inc. SECURITY, EQUIPMENT & SERVICES CSC Marketing Ltd. GHC Safety and Security Solutions Gunnebo Canada Handling Services Inc. Lock America Inc. ProTELEC Checkmate Shure Manufacturing Sound Products Ltd Talius Toshiba Tec Canada Inc. Ultra Lite Shutters VDMS Canada Inc.

SECURITY STORAGE CABINETS Gunnebo Canada Shure Manufacturing Talius VDMS Canada Inc. SERVICE STATION FIXTURES Flexx Corporation Furever Clean Dog Wash Genesis Modular Carwash Building Systems Hamel Mfg. Co. Inc. J&J Display Sales McCowan Manufacturing Ltd. Mile High LED Systems Outfront Portable Solutions Roll-A-Shade RTS Retail Sureguard / Post Guard Westeco Inc. Wilson Display Limited SERVICE STATION, AUTOMOTIVE RETAIL SUPPLY Rocky’s Imports Sonax Canada Tommy Car Wash Systems SERVICE STATION, DESIGN & ENGINEERING B. Dean & Associates Inc. Century Petroleum Construction Cormode & Dickson Construction Ltd. CTM Design Services, Ltd. Custom Applied Technology Corporation [CATEC] EXP Services Inc. Flexx Corporation Furever Clean Dog Wash Genesis Modular Carwash Building Systems J and B Engineering (Alberta) Inc. Movilume Inc. Petrocare Construction Services Inc.

PetroMaxX Construction Ltd./MaxX Group of Companies SITE Capital Slot Drain Systems, Ltd. Steelcraft Inc. World Fuel Services Canada SERVICE STATION MAINTENANCE ITEMS ALPHA Decals & Signs Inc. CAF Outdoor Cleaning Century Petroleum Construction Franklin Fueling Systems Freedom Electronics, LLC G.P. Service Station Maintenance Icon Containment Solutions National Parts Distributing Ltd. R. A. Pilkey Service Station Maintenance Red Leonard Associates Wallace E McBrien Inc. Westeco Inc. World Fuel Services Canada SHELVING AM Shelving J&J Display Sales McCowan Manufacturing Ltd. Sureguard / Post Guard Western Refrigeration & Beverage Equipment Ltd. Westmount Store Fixtures SHELVING SYSTEMS AM Shelving Instachange Displays Ltd. J&J Display Sales McCowan Manufacturing Ltd. RTS Retail Sureguard / Post Guard Western Refrigeration & Beverage Equipment Ltd. Westmount Store Fixtures

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PRODUCTS & SERVICES TRIMS, PLASTIC Extrutech Plastics Inc. EZ PVC LLC Nuform Building Technologies Inc. UNDER-COUNTER CIGARETTE CABINETS McCowan Manufacturing Ltd. SITE Capital Talius VACUUM ISLANDS Coinless Coleman Hanna Carwash Systems LLC Entretien de Lave-Auto Laval Inc. Eurovac Fragra-Matics Mfg. Co. Inc. GinSan Industries/Industrial Vacuum Systems J.E. Adams Industries Mark VII Equipment, Inc. Mosmatic Canada Inc. Nuform Building Technologies Inc. PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment Portwest Mechanical Inc Power Pressure Systems Inc. Transchem Group - Equipment & Services WASHTECH Washtech Ltd. VACUUMS, AUTOMOBILE AIR-serv BH-TECH Ltd. Canadian Car Wash & Compressor Systems Inc. Coleman Hanna Carwash Systems LLC De Castel (1997) Inc. Drainvac International Dynovac Industries Inc. Entretien de Lave-Auto Laval Inc. Eurovac Fernrob Pressure Cleaning Systems Fragra-Matics Mfg. Co. Inc. Hamel Mfg. Co. Inc. Innovative Control Systems J.E. Adams Industries Jim Coleman Co. Hanna Karcher Canada Inc. Kleen-Rite Corporation MacNeil Wash Systems Maritime Car Wash Sales & Services Ltd. Mr. Nozzle, Inc. National Carwash Solutions National Pride Equipment

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National Wash Inc. PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment Premier Dryers, Vacs and LED Lighting/signs Spencer Turbine Company Total Cleaning Systems Inc. United Sign Wallace E McBrien Inc. WashCard Systems Washtech Ltd.

WALL & CEILING PANELS & STRUCTURES Delcan Products Ltd. Extrutech Plastics Inc. EZ PVC LLC Flexx Corporation Hallmark Hose Headquarters/Dauw Auto Wash Nuform Building Technologies Inc. Octaform Plastics Plus Ltd.

Morrison Brothers Company RTS Retail Universal Valve Company Inc. WATER DETECTION SYSTEMS Custom Applied Technology Corporation [CATEC] Elsco Lighting Products Ltd. FuelQuest, Inc. Great Lakes Water Solutions Inc. Veeder-Root

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WALL PANELS, FIBREGLASS Cleaning Systems Inc. Delcan Products Ltd. EZ PVC LLC Flexx Corporation FormaShape Ltd. Graham Fiberglass Reinforced Panels J&J Display Sales Nuform Building Technologies Inc. Plastics Plus Ltd. Transchem Group - Equipment & Services

WATER RECLAMATION Belanger, Inc. Blendco Systems CAF Outdoor Cleaning Canadian Car Wash & Compressor Systems Inc. Carwash Boilers, Inc. Cleaning Systems Inc. Clear Technologies Inc. Coleman Hanna Carwash Systems LLC Con-Serv Mfg. Inc. Cranequip Limited Custom Applied Technology Corporation [CATEC] Deltic Wash Force Drain-All Ltd. Entretien de Lave-Auto Laval Inc. Fernrob Pressure Cleaning Systems Great Lakes Water Solutions Inc. National Energy Equipment Inc. Pumps & Pressure PurClean-PurWater SoBrite Technologies SONNY’S The Car Wash Factory Transchem Group - Chemicals Washex WashLinks Washtech Ltd. Washworld, Inc. Wet Water Industries Ltd.

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WATER SOFTENERS Canadian Car Wash & Compressor Systems Inc. Canature WaterGroup Carwash Boilers, Inc. Clear Technologies Inc. Con-Serv Mfg. Inc. Culligan of Canada De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Excalibur Water Systems Inc. GinSan Industries/Industrial Vacuum Systems Great Lakes Water Solutions Inc. GS Dealer Services Inc.

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WASHERS, HIGH PRESSURE, AIR, GAS OR ELECTRIC Arimitsu Pumps Cat Pumps - High Pressure Pumps & Systems Custom Applied Technology Corporation [CATEC] De Castel (1997) Inc. Entretien de Lave-Auto Laval Inc. Hamel Mfg. Co. Inc. InterSteam Technologies RBI Structures SONNY’S The Car Wash Factory Sparkle Solutions Corp. Tommy Car Wash Systems Transchem Group - Chemicals Washex WATER & ICE VENDING Pure Choice Water&ICE WASTE & SPILL CONTAINERS AGI Envirotank Ltd. AGI WESTEEL Custom Applied Technology Corporation [CATEC] Fleming Reid Petroleum Equipment Ltd. Forte Products Gorrie Marketing Keller Equipment Supply McCowan Manufacturing Ltd.

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A & H Petroleum Services Ltd. 1160 Sanford St. Winnipeg, MB R3E 0V2 Tel: 204.788.1692 sbesel@ahpetroleum.com A.V.W. Equipment Co. Inc. 105 South 9th Ave. Maywood, IL 60153 Tel: 708.343.7738 www.avwequipment.com ACO Systems PO Box 77280 RPO Courtney Park Mississauga, ON L5T 2P4 Tel: 905.564.8733 www.acocan.ca info@acocan.ca ADD Systems 6 Laurel Dr. Flanders, NJ 07836 Tel: 800.922.0972 www.addsys.com Adeco Auto 1682 Meyerside Dr. Mississauga, ON L5T1A3 Tel: 905.670.2470 www.adecoauto.com ADT Security Services Canada Inc. 2815 Matheson Boulevard E Mississauga, ON L4W 5J8 Tel: 888.474.6307 www.adt.ca

Aerodry Systems, LLC PO Box 907 Broomfield, CO 80038 Tel: 303.438.0120 www.aerodrysystems.com AGI Envirotank Ltd. 401 Hwy #4 South, PO Box 879 Biggar, SK S0K 0M0 Tel: 306.948.5262 www.envirotank.com AGI WESTEEL 450 Desautels St. Winnipeg, MB R3C 2N5 Tel: 204.235.7133 www.westeel.com Air-Lec Industries, LLC 3300 Commercial Ave. Madison, WI 53714 Tel: 608.244.4754 www.air-lec.com

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❖ AIR-serv 100 Courtland Ave. Concord, ON L4K 3T6 Tel: 800.263.1429 www.air-serv.ca/about-us

Airlift Doors, Inc. 400 State Hwy 55 Maple Lake, MN 55358 Tel: 888.368.4403 www.airliftdoors.com ALPHA Decals & Signs Inc. 10 Honeysuckle Dr. Markham, ON L3S 4C4 Tel: 647.999.9444 hesham.alpha@rogers.com ALPOLIC Materials 401 Volvo Parkway Chesapeake, VA 23320 Tel: 800.422.7270 www.alpolic-americas.com Alternate Solutions Inc. 565 Arvin Ave. Stoney Creek, ON L8E 5N7 Tel: 905.643.8289 wschaible@asifluid.com AM Shelving 18 Progress Ave. Toronto, ON M1P 2Y4 Tel: 844.686.1786 www.amshelving.ca Arimitsu Pumps 700 McKinley St. Anoka, MN 55303 Tel: 763.205.8341 www.arimitsupumps.com ASI Fluid Management Inc. 565 Arvin Ave. Stoney Creek, ON L8E 5N7 Tel: 905.643.8289 www.asifluid.com ❖ Associated Industrial Brush 577 Secretariat Crt. Mississauga, ON L5S 2A5 Tel: 905.565.1722 www.aibrush.com

❖ = CCA MEMBER

AUTEC Car Wash Systems 2500 West Front St. Statesville, NC 28677 Tel: 800.438.3028 www.autec-carwash.com

BH-TECH LTD. 34 Stacey Cres. Thornhill, ON L3T 6Z4 Tel: 905.763.2092 www.bh-tech.ca

Bulloch Technologies 6275 Northam Dr. Unit 5 Mississauga, ON L4V 1Y8 Tel: 416.574.2242 www.bullochtech.com

AVW Sales & Service Inc. 1564 Merrow Rd. Mississauga, ON L5J 3C5 Tel: 905.823.1364 john.rutter@rogers.com

Bicorp Design Management Ltd. 42 Galloway Cres. Uxbridge, ON L9P 1W8 Tel: 905.852.0032 www.bicorpdesign.com

CAF Outdoor Cleaning 23175 224 Pl SE Maple Valley, WA 98038 Tel: 253.499.9968 www.mycaf.com

B. Dean & Associates Inc. 201-1289 Highfield Crescent SE Calgary, AB T2G 5M2 Tel: 403.256.9791 www.deanltd.com

Black Mamba Gloves 18 Chestnut St. Pomeroy, PA 19367 Tel: 800.874.3633 www.blackmambagloves.com

Canada Brokerlink (Alberta) Ltd. 100, 4124 – 9th St. SE Calgary, AB T2G 3C4 Tel: 800.387.4440 www.brokerlink.ca

❖ Baywatch Services LLC 5090 Nome St. Denver, CO 80239 Tel: 303.400.3466 www.baywatchdoors.com

Blackmer (part of PSG, a Dover Company) 1809 Century Ave. SW Grand Rapids, MI 49503 Tel: 616.241.1611 www.blackmer.com

Canada Brokerlink (Ontario) Ltd. 591 Main St. E North Bay, ON P1B 1B7 Tel: 800.263.2157 dmason@brokerlink.ca

Beaver Door Systems 13-6730 Davand Dr. Mississauga, ON L5T 2K8 Tel: 289.999.2311 service@beaverdoor.ca Belanger, Inc. (part of OPW Vehicle Wash Solutions) 1001 Doheny Crt. Northville, MI 48167 Tel: 248.349.7010 www.belangerinc.com ❖ Belvedere Technical Service Ltd. 71 24400 Twp. Rd. 552 Sturgeon County, AB T8T 1P6 Tel: 780.970.2148 www.btscarwash.ca BENECOR Inc. 12809 Silver Lake Rd Brighton, MI 48116 Tel: 844.236.3267 www.benecor.com Bestworth Rommel 19818 74th Ave. NE Arlington, WA 98223 Tel: 360.435.2927 www.bestworth.com

BGIS 4175 14th Ave. Markham, ON L3R 0J2 Tel: 905.943.4100 www.bgis.com

Blendco Systems 1 Pearl Buck Crt. Bristol, PA 19007 Tel: 215.781.3600 www.blendco.com Blue Wings by Ceccato 1000 5th St. Miami Beach, FL 33139 Tel: 954.608.3540 info@bluewings-eu.com Boemar Canada Inc. 6185 Tomken Rd #12 Mississauga, ON L5T 1X6 Tel: 877.626.3627 www.boemar.com

Breakaway 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.breakawayfuel.ca Brokerhouse Distributors 108-4 Woodbine Downs Blvd. Rexdale, ON M9W 5S6 Tel: 416.798.3537 johnq@brokerhousedist.com

Canada China Commercial Gas Station Association 1300 Bayly St Pickering, ON L1W 0B8 Tel: 905.962.2121 huwei_jansen@hotmail.com Canadian Car Wash & Compressor Systems Inc. 7710 - 16 St. NW Edmonton, AB T6P 1L9 Tel: 877.830.3001 www.carwashsupply.ca Canadian Care Care 100 Brydon Dr. Unit B Rexdale, ON M9W 4N9 Tel: 647.745.1808 todd@canadiancarcare.ca

Canadian Carwash Association 411 Richmond St. E, Suite 200 Toronto, ON M5A3S5 Tel: 416.239.0339 www.canadiancarwash.ca

Canadian Petroleum Contractors Association 387 Mapleview Dr. W Barrie, ON L4N 9G4 Tel: 866.360.6722 www.cpcaonline.com

NOVEMBER / DECEMBER 2021

SUPPLIERS Canadoor Door Systems 1 Alderson Crt. Alliston, ON L9R 2B7 Tel: 705.434.0008 www.canadoorsystems.com

❖ Cleaning Systems Inc. 1997 American Blvd., PO Box 5 DePere, WI 54115 Tel: 920.337.2175 www.lustrabear.com

Country Signs 75 Industrial Rd. Tottenham, ON L0G 1W0 Tel: 905.936.5888 www.countrysigns.ca

Digital Electric/Digital CSM 3474 Mainway Burlington, ON L7M 1A8 Tel: 905.335.2999 www.digital-electricinc.com

Entretien de Lave-Auto Laval Inc. 1350 rue Nationale Terrebonne, QC J6W 6M1 Tel: 450.669.3393 www.laveautolaval.com

Canature WaterGroup 855 Park St. Regina, SK S4N 6M1 Tel: 877.288.9888 www.canaturewg-cied.com

CleanTouch 1500 7th St. SE Grimes, IA Tel: 800.284.7956 www.cleantouch.com

Country Style MR.SUB - Divisions of MTY Group 2 East Beaver Creek Rd. Building One Richmond Hill, ON L4B 2N3 Tel: 905.762.4681 kweldman@mtygroup.com

Diskin Systems Inc. 9550 S IL Route 31 Algonquin, IL 60102 Tel: 815.276.7288 www.diskinsystems.com

Epsilon Chemicals Ltd. 1926 94th St. NW Edmonton, AB T6N 1J3 Tel: 780.952.4579 www.epsilonchemicals.com

Dosatron/Dilution Solutions 2090 Sunnydale Blvd. Clearwater, FL 33765 Tel: 727.443.5404 www.dosatronusa.com

Equipment CP 1663 boul. St-Paul Chicoutimi, QC G7J 3Y3 Tel: 418.693.8080 www.equipementcp.com

Cantest Solutions Inc. 2-23 East Lake Cres. Airdrie, AB T4A 2H5 Tel: 403.912.9129 www.cantest.net CAP Building Systems Inc. 3377 Egremont Dr. Strathroy, ON N7G 3H6 Tel: 877.794.0697 corbin@capbuildingsystems.ca Capital Petroleum Service Ltd. 500-4th Ave. E Regina, SK S4N 4Z5 Tel: 306.757.3533 arlene@capitalpetroleum.ca

Clear Technologies Inc. 40 Stafford Ct, Cambridge ON N1T 1B3 Tel: 833.622.1643 www.cleartech-inc.com CN Promotions/Just Go Marketing 200 N Service Rd. W, Suite 384 Oakville, ON L6M 2Y1 Tel: 416.786.6316 cnatale3@hotmail.com

Car-Freshner Corp./Little Trees 21205 Little Tree Dr. Watertown, NY 13601 Tel: 800.545.5454 www.littletrees.com

Coinamatic Commercial Laundry Inc. 301 Matheson Blvd. W Mississauga, ON L5R 3G3 Tel: 800.361.2646 www.coinamatic.com

Carter Wash Systems 113-35 Cushman Rd. St.Catharines, ON L2M 6S8 Tel: 905.359.0916 sr.makins1@gmail.com

Coinless 3135 S. Richmond St. Salt Lake City, UT 84106 Tel: 801.899.0183 www.coinlessmobile.com

Carwash Boilers, Inc. 632 Sovereign Ln. Medina, OH 44256 Tel: 888.316.8514 www.carwashboilers.com

Coldstream Commercial Sales Inc. B026 Alexander Rd. Delta, BC V4G1G7 Tel: 604.940.8668 www.ccsi-laundry.com

CarWash Superstore 3350 Hwy. 309 N Byhalia, MS 38611 Tel: 877.663.9274 www.carwashsuperstore.com

Coleman Hanna Carwash Systems LLC 5842 W 34th St. Houston, TX 77092 Tel: 800.999.9878 www.colemanhanna.com

Cat Pumps - High Pressure Pumps & Systems 1681 94th Ln. NE Minneapolis, MN 55449 Tel: 763.780.5440 Centcom Construction Ltd. 310-7220 Fisher St. SE Calgary, AB T2H 2H8 Tel: 403.252.5571 www.centcom.ca Century Petroleum Construction 1900 Logan Ave. Winnipeg, MB R2R 0H5 Tel: 204.694.2230 centpet@mts.net ChemQuest Inc. 21365 Hamburg Ave Lakeville, MN 55044 Tel: 800.969.4626 www.chemquestinc.com Citron Hygiene 555 Alden Rd. Markham, ON L3R 3L5 Tel: 905.946.1711 www.citronhygiene.com Civacon (part of OPW, a Dover Company) 9393 Princeton-Glendale Rd. Hamilton, OH 45011 Tel: 800.560.6601 www.civacon.com Clarkway Construction Ltd. 11411 Clarkway Dr., RR 9 Brampton, ON L6P 0W1 Tel: 905.794.0168 diaboni.clarkway@rogers.com

GAS • WASH • EQUIPMENT • DISPLAY

Computrol Systems Inc. 8537 Commerce Crt. Burnaby, BC V5A 4N4 Tel: 604.421.1001 www.computrolsystems.com Con-Serv Mfg. Inc. 605 West Brannen Rd. Lakeland, FL 33813 Tel: 863.644.6925 www.con-servwater.com Conasph Environmental Coatings Ltd. #8-6630-71 St. Red Deer, AB T4P 3Y7 Tel: 403.341.6900 mike.harbor@conasph.ca Containment Solutions, Inc. 333 N. Rivershire Dr., Suite 190 Conroe, TX 77304 Tel: 936.756.7731 www.containmentsolutions.com Conval Process Solutions Inc. 6185 Tomken Rd. Units 3-5 Mississauga, ON L5T 1X6 Tel: 800.265.1430 www.convalpsi.com Cool Fin LED 18805 – 87 A Ave. Edmonton, AB T5T 5Z7 Tel: 780.905.3970 www.coolfinled.ca Cormode & Dickson Construction Ltd. 200, 11450-160th St. NW Edmonton, AB T5M 3Y7 Tel: 780.701.9312 www.cormode.com

NOVEMBER / DECEMBER 2021

Cranequip Limited 102 Adirondack Dr. Maple, ON L6A 2V7 Tel: 416.579.3795 www.cranequipltd.com cranequip@rogers.com

Creative Door Services 14904-135 Ave. NW Edmonton, AB T5V 1R9 Tel: 888.621.3667 info@creativedoor.com Cree Canada 6889 Rexwood Rd. Mississauga, ON L4V 1R2 Tel: 800.473.1234 www.creecanada.com Crystal-Glo Mfg. Corp. 5-346 Millway Ave. Concord, ON L4K 3W1 Tel: 905.760.0006 www.crystal-glo.com CStorePro Technologies, Inc. One Sugar Creek Center Blvd., Suite 1050 Sugar Land, TX 77478 Tel: 866.265.5826 www.cstorepro.com ❖ CTM Design Services, Ltd. 210, 340 Midpark Way SE Calgary, AB T2X 1P1 Tel: 403.640.0990 www.ctmdesign.ca Culligan of Canada 8985 Airport Rd. Brampton, ON L6T 5T2 Tel: 905.494.2065 www.culligan.com D&S Car Wash Systems 4200 Brandi Ln. High Ridge, MO 63049 Tel: 636.677.3442 ddressler@dscarwash.com Daktronics Inc. 331 32nd Ave. Brookings, SD 57006 Tel: 605.696.3567 tschlim@daktronics.com De Castel (1997) Inc. 11-650 Ave. J.J. Joubert Montreal, QC H1E 7E7 Tel: 514.648.5166 www.lave-auto.com Delcan Products Ltd. 1409-5 Ave. Fort Macleod, AB T0L 0Z0 Tel: 403.553.3632 www.delpro1238.com ❖ Deltic Wash Force 501 Welham Rd, Unit 9 Barrie, ON L4N 8Z6 Tel: 289.383.0397 www.delticwashforce.com

Dover Fueling Solutions-Wayne Pump 40 Sharp Rd. Brighton, ON K0K 1H0 Tel: 905.302.4570 dean.cirone@doverfs.com Drain-All Ltd. 1611 Liverpool Crt. Ottawa, ON K1B 4L1 Tel: 613.739.1070 www.drainall.com Drainvac International 150 Brunet St. Mont-St-Hilaire, QC J3H 0M6 Tel: 800.408.1448 www.drainvac.com DRB 3245 Pickle Rd. Akron, OH 44312 Tel: 800.336.6338 www.drb.com DSL 14520-128 Ave. Northwest Edmonton, AB T5L 3H6 Tel: 800.665.1125 www.dslinc.com Duro-Last Roofing Inc. 525 Morley Dr. Saginaw, MI 48601 Tel: 800.248.0280

Dynovac Industries Inc. 420, 7700 - 76th Street Close Red Deer, AB T4P 4G6 Tel: 403.346.4877 www.dynovac.ca EcoTank Canada 48 Centennial Rd Unit 21 Orangeville, ON L9W3T4 Tel: 226.916.5363 www.ecotankcanada.com Effeclean Canada Inc. 421 Lansdowne Ave. Toronto, ON M6H 3Y2 Tel: 416.575.3662 www.effeclean.com ElectraLED, Inc. 12722 62nd St. N, Suite 200 Largo, FL 33773 Tel: 727.561.7610 www.electraLED.com Elsco Lighting Products Ltd. 7440 Tranmere Dr. Mississauga, ON L5S 1K4 Tel: 905.673.2535 www.elscolighting.com Emco Wheaton Retail 2300 Industrial Park Dr. Wilson, NC 27893 Tel: 252.243.0150 www.emcoretail.com

Eureka Smart Products 11 Portree Cres. Thornhill, ON L3T 3G1 Tel: 647.831.1604 www.eurekasmartproducts.com Eurovac 44 Milvan Dr. North York, ON M9L 1Z3 Tel: 416.744.4276 www.eurovac.com Everbrite LLC 4949 S 110th St. Greenfield, WI 53228 Tel: 414.529.3500 ckrebs@everbrite.com

Exact One Ltd. 4631 Manitoba Rd. SE Calgary, AB T2G 4B9 Tel: 403.287.9411 www.exacta.com Excalibur Water Systems Inc. 142 Commerce Park Dr., Unit M-Q Barrie, ON L4N 8W8 Tel: 877.733.8999 www.excaliburwater.com EXP Services Inc. 1595 Clark Blvd. Brampton, ON L6T 4V1 Tel: 905.793.9800 www.exp.com

Extrutech Plastics Inc. 5902 W Custer St. Manitowoc, WI 54220 Tel: 920.684.9650 www.epiplastics.com EZ PVC LLC 3955 W Mesa Vista Ave. Suite 8 Las Vegas, NV 89118 Tel: 778.881.5688 www.ezpvcna.com FC Lighting | SSL 3609 Swenson Ave. St. Charles, IL 60174 Tel: 800.900.1730 www.fclighting.com Fernrob Pressure Cleaning Systems 98 Whalen St. Miramichi, NB E1V 3W5 Tel: 506.778.8573 www.carwashnb.com Findoor Site 8, Box 12, RR 1 Westerose, AB T0C 2V0 Tel: 866.338.8308 www.findoor.ca

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Fleming Reid Petroleum Equipment Ltd. Unit 104, 81 Boulder Blvd Stony Plain, AB T2Z 3Z9 Tel: 888.487.0723 www.flemingreid.ca

Genesis Modular Carwash Building Systems 631 - B Indian Trail Rd. Lilburn, GA 30047 Tel: 888.436.9274 www.genwash.com

Guardian Chemicals Inc. 155-55202 SH 825 Sturgeon Industrial Park Sturgeon County, AB T8L 5C1 Tel: 780.998.3771 www.guardianchem.ca

Flexx Corporation 1460 Bishop St. N Cambridge, ON N1R 7N6 Tel: 519.621.9955 nando@flexx.ca

GHC Safety and Security Solutions 7450 1st Line RR3 Arthur, ON N0G 1A0 Tel: 519.848.2171 admin@ghcsafetyandsecurity.com

Gunnebo Canada 9 Van der Graaf Crt. Brampton, ON L6T 5E5 Tel: 877.486.6326 www.gunnebo.ca

Food Service Solutions Inc. 2 - 6599 Kitimat Rd. Mississauga, ON L5N 4J4 Tel: 905.363.0309 www.foodservicesolutions.ca

Gilbarco Veeder-Root 7300 W Friendly Ave. Greensboro, NC 27420 Tel: 336.547.5607 www.gilbarco.com

FormaShape Ltd. 9505 Haldane Rd. Kelowna, BC V4V 2K5 Tel: 250.766.5152 www.formashape.com

GinSan Industries/Industrial Vacuum Systems 3611 3 Mile Rd. Grand Rapids, MI 49534 Tel: 616.791.8100 www.ginsan.com

Hallmark Hose Headquarters/Dauw Auto Wash 348 Arnold St. Wallaceburg, ON N8A 3P5 Tel: 519.627.6056 hallmarkhose1@on.aibn.com

Forsythe Lubrication Associates Ltd. 120 Chatham St. Hamilton, ON L8P 2B5 Tel: 905.525.7192 www.forsythe.on.ca

Hamilton Manufacturing Corp 1026 Hamilton Dr. Holland, OH 43528 Tel: 419.867.4858 www.hamiltonmfg.com

GIR Nord-Amerique Inc. 880 Rue Roy Montreal, QC H2L 1E6 Tel: 514.600.6190 www.gir-na.com

Harco Industries 210 Hall Rd Slippery Rock, PA 16057 Tel: 724.637.2553 www.harcoindustries.com

Global Payments Canada Inc. 200-3381 Steeles Ave. E Toronto, ON M2H 3S7 Tel: 800-263-2970 info.canada@globalpay.com

Hi-Sharp products Inc. 69 Baywood Rd. Unit 1 Etobicoke, ON M9V 3Y8 Tel: 416.640.2575 ed@hisharpproducts.com

Glory Global Solutions 445 Applecreek Blvd. #116 Markham, ON L3R 9X7 Tel: 800.363.2309 bill.pettey@ca.glory-global.com

Hosers Car Care Products Ltd. 31 Millennium Pkwy. Belleville, ON K8N 2Z5 Tel: 613.962.5391 hosers@kos.net

Goldcon Industries Ltd. 7331 Bramalea Rd. Mississauga, ON L5S 1C5 Tel: 905.671.1746 nash@goldcon.com

Hugh Large & Associates Inc. 3432 Garrard Rd. Whitby, ON L1R 2C1 Tel: 647.808.2837 www.convenienceguru.com

Gorman-Rupp of Canada Ltd. 70 Burwell Rd. St. Thomas, ON N5P 3R7 Tel: 519.631.2870 www.gormanrupp.com

Huron Valley Sales 6032 Schooner St. Belleville, MI 48176 Tel: 734.944.5200 www.huronvalleysales.com

Fuel Quality Services Inc. PO Box 1380 Flowery Branch, GA 30542 Tel: 770.967.9790 www.fqsinc.com

Gorrie Marketing 2770 Matheson Blvd. E Mississauga, ON L4W 4M5 Tel: 416.760.9100 www.gorriercp.com

Husky Corp. 2325 Husky Way Pacific, MO 63069 Tel: 443.249.0064 jcouch@husky.com

FuelMaster/Syntech Systems, Inc 100 Four Points Way Tallahassee, FL 32305 Tel: 800.888.9136 www.myfuelmaster.com

Gray Jay Services Inc. PO Box 7 Eckville, AB T0M 0X0 Tel: 587.447.5753 grayjay@telus.net

Hydro Wash System 1501 Main Street North Vancouver, BC V7J 1E1 Tel: 604.986.9274 www.hydrowashsystem.ca

Fuelpoint 300-8120 Beddington Blvd. NW Calgary, AB T3K 2A8 Tel: 403.617.8865 fuelpoint@yahoo.ca

Great Lakes Water Solutions Inc. 16 Tideman Dr. Orangeville, ON L9W 4N6 Tel: 519.942.1809 sagnew@greatlakeswater.ca

Hydro-Spray Wash Systems, Inc. 511 Spruce St., Suite 4 Clearfield, PA 16830 Tel: 814.765.9097 www.hydrospray.com

❖ Green CanPump 2501 Steeles Ave. W Toronto, ON M3J 2P1 Tel: 416.250.7867 www.canpump.com

I.C.E. Inc. 68 Route 125 Kingston, NH 3848 Tel: 603.347.3005 www.icesigns.com

Forte Products 4801 Main St. Kansas City, MO 64112 Tel: 816.813.3337 dhimes@forteproducts.com Fragra-Matics Mfg. Co. Inc. PO Box 1140 Pine Bluff, AR 71613 Tel: 870.535.5777 lingram@fragramatics.com Franklin Fueling Systems 3760 Marsh Rd. Madison, WI 53718 Tel: 519.209.4549 walls@franklinfueling.com Freedom Electronics, LLC 2205 May Crt. NW Kennesaw, GA 30144 Tel: 770.792.8888 craig.bennett@freedomelectronics. com

Furever Clean Dog Wash 2200 Oak Bay Avenue, RPO 42006 Victoria, BC V8R 6T4 Tel: 250.217.9433 www.fureverclean.ca Gallop Brush Co 558 Morrice Blvd Imlay City, MI 48444 Tel: 810.721.7255 tyaminjr@gallopbrush.com Gemsys Money Handling Services Inc. 2133 Royal Windsor Dr. Unit 13/14 Mississauga, ON L5J 1K5 Tel: 905.823.4316

CCentral.ca

Greenergy 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.greenergy.com/canada-retail GreenHeat Energy Corp. 5250 Satellite Dr. Mississauga, ON L4W 5G5 Tel: 905.212.9166 dreid@greenheatenergy.ca

Icon Containment Solutions 905 N Main St., D1 North Salt Lake, UT 84054 Tel: 855.379.7867 www.icontainment.com IDX Inc. 1812 Lorene St. El Dorado, AK 71730 Tel: 800.643.1109 www.idxinc.com ❖ Independent Wash Services Ltd. 3932 53 Ave NW Edmonton, AB T6B 3N7 Tel: 780.435.3325 admin@independentwashservices. com

Infonet Technology 3480 Gilmore Way Suite 202 Burnaby, BC V5G 4Y1 Tel: 888.925.8125 www.infonet-tech.com

Jobe Industries, Inc. 1600 W Elizabeth Ave. Linden, NJ 7036 Tel: 908.862.0400 jobeind@comcast.net

Ingersoll Petroleum Services Ltd. 8783 Dale Rd. Cobourg, ON K9A 4J9 Tel: 416.618.6266 www.ingersollpetroleum.ca

John Brooks Co. Ltd. 2625 Meadowpine Blvd. Mississauga, ON L5N 7K5 Tel: 905.567.9222 www.johnbrooks.ca

Innoplast, Inc. 10120 Gottschalk Pkwy. Chagrin Falls, OH 44023-5459 Tel: 800.516.9287 cmcconnell@innoplast.com

JUICE Air Products (Canada) Inc. 365 Rue McCaffrey St-Laurent, QC H4T 1Z7 Tel: 514.447.3647 www.juiceairproducts.com

Innovative Control Systems 81 Highland Ave. Suite 300 Bethlehem, PA 18017 Tel: 800.642.9396 www.icscarwashsystems.com

Karcher Canada Inc. 6535 Millcreek Dr., 67 Mississauga, ON L5N 2M2 Tel: 905.672.8233 www.karcher.ca

International Drying Corp. 2510 Route 176, Suite G Prairie Grove, IL 60012 Tel: 815.477.4911 www.Internationaldrying.com

Kardtech Inc. 41 Delta Park Blvd Brampton, ON L6T 5E7 Tel: 866.616.2494 www.kardtech.ca

Intersteam Technologies P.O. Box 35 Rockton, ON L0R 1X0 Tel: 800.281.4413 sean@intersteam.com

Keller Equipment Supply 1228 - 26 Ave SE Calgary, AB T2G 5S2 Tel: 403.243.8666 www.keller.ca

Invenco 245 Hembree Park Drive - Suite 90 Roswell, GA 30076 Tel: 877.515.0939 www.invencoi2.com

Kleen-Rite Corp. PO Box 886 Columbia, PA 17512 Tel: 800.233.3873 www.kleenrite.com

Inver 107 Germain St. Suite 300 Saint John, NB E2L 2E9 Tel: 506.632.1650 www.inverenergy.ie/canada/ ISTOBAL 1100 Page St. Bristol, VA 24201 Tel: 800.336.8795 info.usa@istobal.com J and B Engineering (Alberta) Inc. 707-10 Ave. SW Suite 150 Calgary, AB T2R 0B3 Tel: 403.355.2295 general@jandb-inc.com J and B Engineering Inc. 25 Centurian Dr., Suite 201 Markham, ON L3R 5N8 Tel: 416.229.2636 www.jandb-inc.com J.E. Adams Industries 1025 63rd Ave. SW Cedar Rapids, IA 52404 Tel: 319.363.0237 www.jeadams.com J.R. Hendry Contractor 2055 Kingsway Sudbury, ON P3B 4K2 Tel: 705.560.4241 jim.hendry@bellnet.ca

❖ Kleen-Rite Corporation 257 S 9th St. Columbia, PA 17512 Tel: 800.233.3873 www.kleen-ritecorp.com KMD Distribution Inc. 1750 Courtneypark Dr. East #4 Mississauga, ON L5T 1W1 Tel: 905.565.7344 www.kmd-distribution.com Kraus Global Inc. 25 Paquin Rd. Winnipeg, MB R2J 3V9 Tel: 204.663.3601 nestey@krausglobal.com Krown Rust Protection 35 Magnum Dr. Schomberg, ON L0G 1T0 Tel: 800.267.5744 info@krown.com ❖ Lackner McLennan Insurance Ltd. & Erb and Erb Insurance Brokers 818 Victoria St. N Kitchener, ON N2B 3C1 Tel: 800.265.2625 www.lmicanada.com Laundrylux 461 Doughty Blvd. Inwood, NY 11096 Tel: 800.645.2204 www.laundrylux.com

J&J Display Sales 2230 Meadowpine Blvd. Mississauga, ON L5N 6H6 Tel: 888.846.6548 www.jjdisplaysales.com

Leak Technologies Solutions Ltd PO Box 71119, 8060 Silver Springs Blvd NW Calgary, AB T3B 5K2 Tel: 403.637.0280 pwhite@leaktechsol.ca

JBS Industries 2550 Henkle Dr. Lebanon OH 45036 Tel: 888.745.0720 www.jbsindustries.com

Leotek, Lite-On Group 1330 Memorex Dr. Santa Clara, CA 95050 Tel: 888.806.1188 meg@leotek.com

Jiffy Lube Canada 1101 Blair Rd. Burlington, ON L7M 1T3 Tel: 800.263.6200 x5008 www.jiffylube.ca

Liquid Action Systems 401-251 Trans-Canada Hwy Salmon Arm, BC V1E 3B8 Tel: 250.517.0644 sales@liquidaction.com

NOVEMBER / DECEMBER 2021

SUPPLIERS LiquidXpress Solutions Inc. 5380 Timberlea Blvd. Mississauga, ON L4W 2S6 Tel: 647.686.9495 jimcicci@gmail.com Lock America Inc. 9168 Stellar Crt. Corona, CA 92883 Tel: 800.422.2866 sales@laigroup.com ❖ London Mat Industries Ltd. 635 Newbold St. London, ON N6E 2T8 Tel: 519.681.2980 www.londonmat.com LSI Industries Inc. 10000 Alliance Rd. Cincinnati, OH 45242 Tel: 513.379.3200 www.lsi-industries.com M.W.H. Petroleum Equipment Inc. 2155 Continental Ave. Windsor, ON N9E 3P2 Tel: 519.972.5100 www.mwhpetroleum.com Mackenzie Oil Ltd. 1486 Plank Rd. Sarnia, ON N7T 7H3 Tel: 519.336.0521 cmackenzie@mackenzieoil.com ❖ MacNeil Wash Systems 90 Welham Rd Barrie, ON L0K 1E0 Tel: 800.361.7797 www.macneilwash.com

GAS • WASH • EQUIPMENT • DISPLAY

MapArt - Tree-Free Greetings 70 Bloor St. E Oshawa, ON L1H 3M2 Tel: 905.438.3705 www.mapart.com

Media Resources 1387 Cornwall Rd. Oakville, ON L6L 7T5 Tel: 416.213.0993 www.mediaresources.com sales@mcpheeent.com Meridian Manufacturing 4232 – 38 St. Camrose, AB T4V 4B2 Tel: 780.672.4516 www.meridianmfg.com

Maritime Car Wash Sales & Services Ltd. 6 First St. Elmsdale, NS B2S 3J6 Tel: 902.861.4747 www.maritimecarwash.ca

MI Petro Construction & Supply Inc. 4330 – 116th Ave. SE Calgary, AB T2Z 3Z9 Tel: 403.589.3121 www.mipetrogroup.com

❖ Mark VII Equipment, Inc. 623 South Service Rd., Unit 1 Grimsby, ON L3M 4E8 Tel: 866.658.9274 www.markvii.net salescanada@markvii.net

Mighty Flame Canada 95 St. Clair Ave. W, Suite 1403 Toronto, ON M4V 1N6 Tel: 877.438.6444 www.mightyflame.ca

Market Group Ventures Inc. PO Box 40 Shawnigan Lake, BC V0R 2W0 Tel: 250.743.1222 www.pled.promolux.com

McCowan Manufacturing Ltd. 1760 Birchmount Rd. Toronto, ON M1P 2H7 Tel: 416.291.7111 www.mccowan.ca

Minotaur Guardian Service Ltd. 566 Lynden Rd., RR #8 Brantford, ON N3T 5M1 Tel: 519.647.3729 www.minotaurltd.com Mississauga Mint Ltd. 7585 Torbram Rd., Unit 1 Mississauga, ON L4T 1H2 Tel: 905.678.6468 www.mississaugamint.com Mobil 1 505 Quarry Park Blvd. Calgary, AB, T2C 5N1 Tel: 888.968.3776 www.mobil.ca

Full Lifecycle Facility Maintenance, Management & Accountability Retail Oil & Gas Services: • Fuel Systems M&R • Precision Pump Calibration • Precision Tank / Line Testing • HVAC M&R • FCB Refrigeration M&R • General M&R • Remote Monitoring & Controls • Financed Energy Modernization • Engineering • Procured Services • Construction & Project Management • EV Install & Maintenance • Full Scope Facilities Management

www.bgis.com

❖ Mondo Products 695 Westney Rd. S. Unit #1 Ajax, ON L1S 6M9 Tel: 905.426.9339 www.mondo-products.com MONEXgroup 5075 Yonge St #301 Toronto, ON M2N 6C6 Tel: 866.286.7787 www.monexgroup.com Monitor Inc. PO Box 1315 Sherman, TX 75091 Tel: 903.893.6336 www.monitorinc.com Morrison Brothers Company 325 E 24th St. Dubuque, IA 52001-3356 Tel: 563.583.5701 www.morbros.com Mosaic 12 James St. N. Hamilton, ON L8R 2J9 Tel: 226.989.1446 eric@wearemosaic.com Mosmatic Canada Inc. 6201 Marivaux Saint-Leonard, QC H1P 3H6 Tel: 438.384.1602 www.mosmatic.com Movilume Inc. 96070 42 Ave. NW Edmonton, AB T6E 5R2 Tel: 780.851.2280 www.movilume.com

Norstar Industries 27157 Hwy. 422, Box 119 RR 1 Morris, MB R0G 1K0 Tel: 204.296.8395 www.u-drain.ca Northern Dock Systems 415 Ambassador Dr. Mississauga, ON L5T 2J3 Tel: 866.601.1758 www.northerndocksystems.com NOV Fiber Glass Systems 17115 San Pedro Ave., Suite 200 San Antonio, TX 78232 Tel: 936.756.7731 www.nov.com/fgs NoviClean Inc. #2-1303 45th Ave. NE Calgary, AB T2E 2P3 Tel: 403.815.8977 www.noviclean.ca Novus Glass 8658 Commerce Crt. Burnaby, BC V5A4N6 Tel: 647.293.9546 www.Novusglass.com Novyc International 2298 Ch. St. Francois Montreal, QC H9P 1K2 Tel: 514.683.0300 dcescon@novyc.com NRB Inc. 115 South Service Rd., W. PO Box 129 Grimsby, ON L3M 4G3 Tel: 905.945.9622 lisasvihus@nrb-inc.com

Mr. Nozzle, Inc. 439 E Harrison St., Suite B Corona, CA 92879 Tel: 951.273.7530

Nu-Media Display Systems Inc. 165 Matheson Blvd. E Mississauga, ON L4Z 3K2 Tel: 905.568.0990 www.nu-mediadisplays.com

National Carwash Solutions 1500 37th St. SE Grimes, IA 50111 Tel: 800.284.7956 www.ncswash.com

Nuform Building Technologies Inc. 100 Galcat Dr. Unit 2 Woodbridge, ON L4L 0B9 Tel: 905.652.0001 www.nuformdirect.com

National Energy Equipment Inc. 1850 Derry Rd. E Mississauga, ON L5S 1Y6 Tel: 866.574.5100 www.nee.ca National Parts Distributing Ltd. 311-33 St. N Lethbridge, AB T1H 3Z6 Tel: 587.486.9925 www.npdl.ca National Pride Equipment 1266 Middle Rowsburg Rd. Ashland, OH 44805 Tel: 800.537.6788 www.nationalpridecarwash.com National Wash Inc. 2 Simpson Rd. Lindsay, ON K9V 6H2 Tel: 800.420.8069 www.nationalwash.com Nayax 11350 McCormick Rd, Suite 1004 Hunt Valley, MD 21031 Tel: 410.666.3800 www.nayax.com Neptune Automated Wheel Wash Systems 174 Cornerstone Crt., Suite B Hot Springs, AR 71913 Tel: 501.525.8484 www.neptunewash.com Nor-Ag Ltd. #18 Burnt Valley Ave. Red Deer, AB T4P 0M5 Tel: 403.341.3767 www.noragltd.ca

Oasis Car Wash Systems 1909 E 12th St. Galena, KS 66739 Tel: 800.892.3537 www.oasiscarwashsystems.com Octaform 520-885 Dunsmuir St. Vancouver, BC V6C 1N5 Tel: 888.786.6282 www.octaform.com/applications/ vehicle-wash/

Ontario Petroleum Contractors Association 387 Mapleview Dr. W Barrie, ON L4N 9G4 Tel: 866.360.6722 www.opcaonline.org OPW Retail Fueling 9393 Princeton-Glendale Rd. Hamilton, OH 45011 Tel: 513.870.3100 www.opwglobal.com OPW Vehicle Wash Solutions 9393 Princeton-Glendale Rd. Hamilton, OH 45011 Tel: 513.870.3100 www.opwglobal.com

CCentral.ca

Outfront Portable Solutions 4664 Ontario St. Beamsville, ON L0R 1B4 Tel: 800.282.1239 www.outfrontps.com

Phoenix Petroleum PO Box 3057 Stn. B Fredericton, NB E3A 5G8 Tel: 866.459.6261 janice.mcneill@phoenixpetro.ca

Oximist 58 Kirkland Pl. Whitby, ON L1P 1X1 Tel: 289.314.8960 mikebiz01@yahoo.com

Plastics Plus Ltd. 12948 - 148 St. Edmonton, AB T5L 2H8 Tel: 780.443.4100 doug@plasticsplusltd.com

Pacific Insurance Broker Inc. 120 East Beaver Creek Rd. Suite 101 Richmond Hill, ON L4B 4V1 Tel: 416.494.1268 www.pacins.ca

PM Electric Corporation 12925-148th St. Edmonton, AB T5L 2H9 Tel: 780.454.6490 www.pmelectric.ca

Pantron Automation Inc. 109 Hubbard St. Belmont, NC 28012 Tel: 704.825.4965 www.pantron.com

PMP Corp. PO Box 422, 25 Security Dr. Avon, CT 06001 0422 Tel: 800.243.6628 www.pmp-corp.com

Pappi Lighting 5598 Ambler Dr. Mississauga, ON L4W 2K9 Tel: 905.625.1139 pappi@pappilighting.com

Portwest Mechanical Inc 19522 - 96th Ave., Unit #2 Surrey, BC V4N 4C3 Tel: 604.888.6829 louise@portwestwash.com

Pathways Financial Services 26 Templer Dr. Ancaster, ON L9G 3Z4 Tel: 905.220.0279 www.pathwaysfinancial.ca

Pompe Media 3700, St-Patrick Street, Unit 318 Montréal, QC H4E 1A2 Tel: 855-658-0999 www.pompemedia.ca

PD McLaren Limted 104-9725 192nd St. Surrey, BC V4N 4C7 Tel: 604.371.3732 www.pdmclaren.com

❖ Power Pressure Systems Inc. 285793 Airport Road Unit B Norwich, ON N0J 1P0 Tel: 519.468.3886 admin@powerpressure.ca

PDI Software 11675 Rainwater Dr. Suite 300 Alpharetta, GA 30009 Tel: 254.410.7600 www.pdisoftware.com

PowerSteam Technology Inc. 2211 Sherobee Rd. Mississauga, ON L5A 2H5 Tel: 416.428.0686 www.powersteaminc.ca

PDQ Manufacturing Inc. 1698 Scheuring Rd. De Pere, WI 54115 Tel: 920.983.8333 www.pdqinc.com

Premier Dryers, Vacs and LED Lighting/signs 2210 Heldt St. Merrill, WI. 54452 Tel: 866.539.3100 www.premierconpaniesusa.com

PECO Car Wash Systems - A Division of Sonny’s CarWash Equipment 244 Rex Blvd. Auburn Hills, MI 48326 Tel: 248.299.5800 www.pecocarwash.com PELCO Systems 1176 Frances St. London, ON N5W 2M1 Tel: 519.451.2070 sales@pelcosystems.com Petrocare Construction Services Inc. 1202 Ave. X S Saskatoon, SK S7M 3H9 Tel: 306.931.2344 www.petrocare.ca PetroClear 200 South Fourth St. Albion, IL 62806 Tel: 618.445.4395 www.petroclear.com Petroles Crevier Inc. 2025, rue Lucien-Thimens Saint-Laurent, QC H4R 1K8 Tel: 514.331.2951 www.crevier.ca Petroleum Containment Inc. 8873 Western Way Jacksonville, FL 32256 Tel: 904.358.1700 www.pcisumps.com PetroMaxX Construction Ltd./MaxX Group of Companies 15-3347, 262 St. Aldergrave, BC V4W 3V9 Tel: 604.856.1566 www.maxxgroupofcompanies.ca

CCentral.ca

Provincial Partitions Ltd. 5135 Creekbank Rd. Mississauga, ON L4W 1X2 Tel: 800.387.7614 www.pro-part.com

R. A. Pilkey Service Station Maintenance 424975 Substation Rd. Burgessville, ON N0J 1C0 Tel: 519.533.2763 rapilkey@execulink.com Rapidgaz Inc. 241 St-Charles sud Granby, QC J2G 7A7 Tel: 450.375.6644 www.rapidgaz.net

❖ Pumps & Pressure Inc. 7018 Johnstone Dr. Red Deer, AB T4P 3Y6 Tel: 403.342.8713 www.pumpsandpressure.com

revinmedia 36 Central Park Ave. Dundas, ON L9H 2M7 Tel: 905.616.6115 tim@revinmedia.com Rocky’s Imports 827 Raymer Rd. Kelowna, BC V1W 1J7 Tel: 888 746.9966 www.rockysimports.com

Raymar Equipment Service 26 Napier Ct. Utopia, ON L0M 1T0 Tel: 705.733.1459 www.raymarequip.ca RBI Structures 5513 Vine St. Cincinnati, OH 45217 Tel: 513.242.0310 www.rbistructures.com

Rockyview Industries Inc. 7110 Fairmount Dr SE Calgary, AB T2H 0X4 Tel: 403.293.1188 www.rockyviewindustries.com

RDM Industrial Electronics 850 Harmony Grove Rd. Nebo, NC 28761 Tel: 800.282.5183 www.rdm.net

Roll-A-Shade 112 College St. Toronto, ON M5G 1L6 Tel: 416.639.1365 paul.bruin@rollashade.com

Pure Choice Water&ICE A-12 Graham St. Blenheim, ON N0P 1A0 Tel: 866.278.7873 cam@purechoicewater.ca

Real Estate Homeward Brokerage 1858 Queen St. E Toronto, ON M4L1H1 Tel: 416.694.3336 www.carwash.fifo.com

RTS Retail 1027 Industrial Place St. Clements, ON N0B 2M0 Tel: 800.663.2803 www.rtsretail.ca

QC Signworks Inc. 99 Hooper Rd. Barrie, ON L4N 4S4 Tel: 705.719.7470 www.qcsignworks.com

Red Leonard Associates 1340 Kemper Meadow Dr. Cincinnati, OH 45240 Tel: 513.574.9500 www.redleonard.com

Ryko Solutions 1500 37th St. SE Grimes, IA 50111 Tel: 800.284.7956 www.ryko.com

❖ PurClean-PurWater 3315 Orange Grove Ave North Highlands, CA 95660 Tel: 800.882.8854 www.purclean.com

CERAMIC PROTECTION HIGHEST LEVEL AVAILABLE! RESISTS DIRT & DEBRIS REFLECTS HARMFUL UV RAYS ULTIMATE SHOWROOM SHINE

Principal LED 3490 Venture Dr. San Angelo, TX 76904 Tel: 810.632.5004 jeffb@p-led.com Pro Wash/Ceccato USA PO Box 441 Benton, KY 42025 Tel: 270.527.1366 randy@procarwashequipment.com Pro-Tech Environmental Services Inc. 40 Bruce St. Oakwood, ON K0M 2M0 Tel: 705.953.2012 nancyatkinson@xplornet.com

that feeling you get when your ride is untouchable.

ProMinent Canada 490 Southgate Dr. Guelph, ON N1G 4P5 Tel: 416.420.4456 www.prominent.com ProTELEC Checkmate 200-1450 Mountain Ave. Winnipeg, MB R2X 3C4 Tel: 204.975.0699 www.protelecalarms.com

Proto-Vest Inc. 7400 N Glen Harbor Blvd. Glendale, AZ 85307 Tel: 800.521.8218 www.protovest.com

A new line, A new language. It’s an all-new level of clean. And the only way to describe it, is to redefine it.

www.blendco.com info@blendco.com

SUPPLIERS S. Bravo Systems, Inc. 2929 Vail Ave. Commerce, CA 90040 Tel: 800.282.7286 www.sbravo.com

Smith Water Systems 9408 Wellington Rd. 124, PO Box 787 Erin, ON N0B 1T0 Tel: 519.833.2000 www.smithwatersystems.ca

Steelcraft 487 Lorne Ave. East Stratford, ON N5A 6T1 Tel: 800.265.8840 www.steelcraftinc.com

The Sarjeant Co. Ltd. PO Box 277 Barrie, ON L4M 4T2 Tel: 705.728.2460 www.sarjeantco.com

Valvoline Express Care Quick Lube 905 Winston Churchill Blvd. Mississauga, ON L8G 4G8 Tel: 905.351.0962 www.valvoline.com

SCS Consulting Group 30 Centurian Dr., Suite 100 Markham, ON L3R 8B8 Tel: 905.475.1900 clee@scsconsultinggroup.com

Soapy Brushy 11 Sydenham St. Dundas, ON L9H 2T5 Tel: 833.652.1365 www.soapybrushy.com

Stevens Car Care Products, Inc. 35784 Lakeland Blvd. Unit 6 Eastlake, OH 44095 Tel: 440.954.3773 www.stevenscarcare.com

Tommy Car Wash Systems 581 Ottawa Ave. Suite 300 Holland, MI 49423 Tel: 616.494.0771 www.tommycarwash.com

VDMS Canada Inc. 2460 Tedlo St. Unit C Mississauga, ON L5A 3V3 Tel: 888.611.VDMS www.venddatams.com

Se-Kure Domes & Mirrors Inc. 1139 Haines Blvd. Sturgis, MI 49091 Tel: 269.651.9351 www.domesandmirrors.com

SoBrite Technologies 809 W Center St. Eureka, IL 61530 Tel: 309.467.2335 www.sobrite.com

STI Conveyor Systems 40 Mills Rd., Unit H Barrie, ON L4N 6H6 Tel: 705.728.4868 www.sticonveyor.com

Toshiba Tec Canada Inc. 370 Britannia Rd. E, Unit 1 Mississauga, ON L4Z 1X9 Tel: 905.890.8283 www.toshibateccanada.com

Veeder-Root 125 Powder Forest Dr. Simsbury, CT 06070 Tel: 800.873.3313 www.veeder.com

SecurTek - A SaskTel Co. 70-1st Ave. N Yorkton, SK S3N 1J6 Tel: 306.786.4305 www.securtek.com

Soft Signs 207353 Hwy 9 Mono, ON L9W 6J2 Tel: 519.938.9986 www.softsigns.com

Total Cleaning Systems Inc. 103 Somercrest Manor SW Calgary, AB T2Y 3C2 Tel: 403.254.2754 www.totalcleaningsystems.com

Velocity Water Works 520 Randolph Dr. Appleton, WI 54913 Tel: 920.423.7170 www.velocitywaterworks.com

SEM Inc. 3610 Valiquette St-Laurent, QC H4S 1X8 Tel: 514.334.7569 info@sem.ca

Soleil Car Wash Solutions Inc. 9664-205 192 St. Surrey, BC V4N 4C6 Tel: 604.417.9850 www.soleilcws.com

Sunshine Door 1612 Welbourn Cove NW Edmonton, AB T6M 2M5 Tel: 780.722.8227 www.sunshinedoor.com Dan@sunshinedoor.com

Towels by Doctor Joe PO Box 114 Gibbsboro, NJ 08026 Tel: 800.944.3192 rx@towelsbydoctorjoe.com

Verifone Inc. 36 Sherwood St. Brockville, ON K6V 5N2 Tel: 613.498.6212 jim_s6@verifone.com

Service Station Computer Systems, Inc. 650 Work St., Suite A Salinas, CA 93901 Tel: 800.972.7727 www.sscsinc.com

Sonax Canada 2344 South Sheridan Way Mississaga, ON L5J 2M4 Tel: 800.263.2914 carson@sonaxcanada.com

Services Standard P.R.T. 935-48th Ave. Lachine, QC H8T 2S4 Tel: 514.502.0124 sales@standardchange.ca Servicestat Ltd. 2675 Rena Rd. Mississauga, ON L4T 1G6 Tel: 905.678.1394 ray@servicestat.ca Shore Corp. 2917 Spruce Way Pittsburgh, PA 15201 Tel: 412.471.3330 www.magicblend.com Shure Manufacturing 1901 West Main St. Washington, MO 63090 Tel: 800.227.4873 www.shureusa.com Sigma Oil Corp AZ/ Series2k 15310 W Bell Rd. Surprise, AZ 85374 Tel: 623.266.3600 www.series2k.com Sika Canada Inc. 601 Delmar Ave. Pointe-Claire, QC H9R 4A9 Tel: 514.697.2610 henry.mary@ca.sika.com SIR Solutions 3565 Jarry Est, Bureau 650 Montreal, QC H1Z 4K6 Tel: 800.264.9554 www.sirsolutions.com SITE Capital 5100 South Service Rd., Unit 2 Burlington, ON L7L 6A5 Tel: 905.319.0458 www.sitecapital.ca Site-Check Research Group 237 12A St. NE Calgary, AB T2E 4R6 Tel: 403.283.8833 www.sitecheckresearch.com Smart Energy Solutions 945 Middlefield Rd., Unit 1 Scarborough, ON M1V 5E1 Tel: 416.754.2000 altafjiwani@rogers.com

GAS • WASH • EQUIPMENT • DISPLAY

SONNY’S The Car Wash Factory 5605 Hiatus Rd. Tamarac, FL 33321 Tel: 800.327.8723 www.sonnysdirect.com

Sound Products Ltd 1016C Sutton Dr. Unit 12 Burlington, ON L7L 6B8 Tel: 800.263.4996 www.soundproducts.ca Southwest Energy Control Systems of Canada 1738 Orangebrook Crt. Unit 13 Pickering, ON L1W 3G8 Tel: 905.420.8400 www.southwestenergy.ca Sparkle Solutions Corp. 100 Courtland Ave. Concord, ON L4K 3T6 Tel: 866.660.2282 brucem@sparklesolutions.ca Spencer Turbine Company 600 Day Hill Rd. Windsor, CT 6095 Tel: 860.688.8361 www.spencerturbine.com SRP Canada 802 Cochrane Dr. Suite 1 Markham, ON L3R 8C9 Tel: 905.947.8791 kjohnson@creativeplanco.com Stabilit Canada Inc. 64 Maple Ave. Inglewood, ON L7C 1J5 Tel: 905.838.2944 www.grahamfrp.com STANDARD CHANGE-MAKERS 935 - 48th Avenue Lachine, QC H8T 2S4 Tel: 514.634.2630 www.standardchange.com Steamericas 808 Hindry Ave. #E Inglewood, CA 90301 Tel: 310.327.8900 www.steamericas.com

NOVEMBER / DECEMBER 2021

Superior Canopy Corp. 2435 E Bellefontaine Rd. Hamilton, IN 46742 Tel: 260.488.4065 www.superiorcanopy.com Sureguard/Post Guard 5 Shirley Ave. Kitchener, ON N2B 2E6 Tel: 800.756.3537 www.sureguard.ca Talius 5501-46 Ave SE Salmon Arm, BC V1E 4S1 Tel: 800.665.5550 www.talius.com Tank Traders 54 Rue Principal La Salle, MB R0G 1B0 Tel: 866.553.2131 www.tanktraders.com Tanknology, a Division of EnGlobe 1800 Appleby Line, Unit 4 Burlington, ON L7L 6A1 Tel: 800.465.1577 www.tanknology.ca Tanks Direct 11735- 231 St. NW Edmonton, AB T5S 2C5 Tel: 780.455.5207 www.tanksdirect.ca Tech1st Wash Systems Hamilton, ON Tel: 289.244.0033 www.tech1st.ca jj@tech1st.ca Technical Standards and Safety Authority (TSSA) 3300 Bloor St. W, Centre Tower, 14th Fl. Toronto, ON M8X 2X4 Tel: 416.734.3437 GGolea@tssa.org

❖ Transchem Group - Chemicals 1225 Franklin Blvd Cambridge, ON N1R 7E5 Tel: 800.265.9100 sales@transchem.com

❖ Transchem Group - Equipment & Services 1465 Strasburg Rd Kitchener, ON N2R1H2 Tel: 800.263.2651 www.transchem.com TSS Inc. 11450 Stephens Rd. Warren, MI 48089 Tel: 800.682.7446 www.tsscws.com

Turtle Wax Pro 1225 Franklin Blvd. Cambridge, ON N1R 7E5 Tel: 800.265.9100 www.turtlewaxpro.com Ultra Lite Shutters 7307-40 St. SE Calgary, AB T2C2K4 Tel: 403.280.2000 www.ultraliteshutters.ca

Teksign Inc. 86 Plant Farm Blvd. Brantford, ON N3S 7W3 Tel: 519.756.1089 www.teksign.com

United Sign 444 Irwin Ave. Muskegon, MI 49444 Tel: 231.733.5692 rbogue@UnitedSign.com

Telco Sensors 1456 Center Park Dr. Charlotte, NC 28217 Tel: 800.253.0111 www.telcosensors.com

Universal Valve Company Inc. 478 Schiller St. Elizabeth, NJ 07206 Tel: 800.223.0741 www.universalvalve.com

Terra Environmental Technologies 4 Parkway N Deerfield, IL 60015 Tel: 866.940.3003 www.terracairdef.com

Upwardor Corp. 8025 Lawson Rd. Milton, ON L9T 5C4 Tel: 905.670.3363 www.upwardor.com

The Carwash Roller Company 2390 Wyecroft Road, Unit 3 Oakville, ON L6L 6M8 Tel: 905.825.2881 www.carwashrollerco.com

Vacutech LLC PO Box 3048 Sheridan, WY 82801 Tel: 307.675.1982 www.vacutechllc.com

VP Racing Fuels & Lubricants 204 East Rhapsody Dr. San Antonio, TX 78216 Tel: 877.515.1733 www.vpracingfuels.com VST 650 Pleasant Valley Dr. Springboro, OH 45066-3026 Tel: 937.704.9333 brown@vsthose.com

Waleco Inc. 5611 McAdam Rd. Mississauga, ON L4Z 1N4 Tel: 905.712.4915 www.waleco.ca Wallace E McBrien Inc. 35 Taylor Blvd. Port Perry, ON L9L 1B2 Tel: 905.985.5550 /Toronto 416.494.2407 wemcbrien@bellnet.ca Warsaw Chemical Co. Inc. PO Box 858 Warsaw, IN 46581 Tel: 574.267.3251 www.warsaw-chem.com Wash Pros Inc. 13855 – 156 Street NW Edmonton, AB T6V1J1 Tel: 844.297.9274 www.washpros.ca Wash World Group Inc. 111-1919 27 Ave. NE Calgary, AB T2E 7E4 Tel: 403.250.1374 Brad@washworldgroupinc.com WashCard Systems 2005 Gateway Circle Centerville , MN 55038 Tel: 651.439.5740 www.washcard.com Washex 405 Dawson Rd. N Winnipeg, MB R2J 0S8 Tel: 204.233.9600 www.washex-ics.com

CCentral.ca

❖ WashLinks 655 Queensway E Mississauga, ON L5A 3X6 Tel: 416.616.2428 bill@washlinks.ca WASHTECH 190 Southgate Dr. Guelph, ON N1G 4P5 Tel: 519.824.5434 donloder@wash-tech.ca Washtech Ltd. 335-3750 46th Ave. SE Calgary, AB T2B 0L1 Tel: 403.243.1312 www.washtech.ca ❖ Washworks Canada 760 Line 9 S Oro-Medonte, ON L0L 1T0 Tel: 705.315.0919 www.washworks.ca

Washworld, Inc. 2222 American Blvd. De Pere, WI 54115 Tel: 888.315.7253 www.washworldinc.com

Webco Lighting Ltd. #8-2100 Denview Ave. London, ON N6G OJ5 Tel: 519.643.6913 db@webcolighting.com

Westmatic Inc. 2700 Dufferin St. Unit 83 Toronto, ON M6B 4J3 Tel: 416.278.0307 www.westmatic.com

Wilson Display Limited 1645 Aimco Blvd. Mississauga, ON L4W 1H8 Tel: 905.625.9200 www.wilsondisplay.com

XSite Group Inc. 140 Welland Ave., Unit 16 St. Catharines, ON L2R 2N6 Tel: 905.346.0864 www.xsitegroup.ca

West Country Pump and Filtration Ltd. Bay 5-5700 Barlow Trail SE Calgary, AB T2C 1Z9 Tel: 403.827.2345 www.westcountrypumpandfiltration. com

Westmount Store Fixtures 8520 - 106A Avenue NW Edmonton, AB T5H 0S4 Tel: 780.424.8950 admin@westmountstorefixtures.com

Wiz-Tec Computing Technologies Inc. 4501 Manitoba Rd. SE Calgary, AB T2G 4B9 Tel: 403.250.8660 www.wiz-tec.ca

Yara North America Inc. 100 N Tampa St., Suite 3200 Tampa Bay, FL 33602-5830 Tel: 813.222.5733 www.air1def.com

Westeco Inc. #101, 125 South Ave. Spruce Grove, AB T7X 3B3 Tel: 780.962.2530 jamie@westeco.ca Western Oil Services Ltd. 19840 57a Ave. Langley, BC V3A 6G6 Tel: 604.514.4787 sales@westernoilservices.com

Western Refrigeration & Beverage Equipment Ltd. 1232-36 Ave. NE Calgary, AB T2E 6M8 Tel: 888.443.1946 www.wr.ca

Wet Water Industries Ltd. 4505-48 Ave. Lacombe, AB T4L 2C1 Tel: 403.782.9636 www.wetwater.net Wex, Inc. 97 Darling Ave. South Portland, ME 04106 Tel: 207.576.7690 www.wexinc.com Whoosh Inc. 185 Bridgeland Ave., Unit 111 Toronto, ON M6A 1Y7 Tel: 416.781.3381 www.whooshinc.com Wilden (part of PSG, a Dover Company) 22069 Van Buren St. Grand Terrace, CA 92313 Tel: 909.422.1700 www.wildenpump.com

ZCL Composites Inc. 1420 Parsons Rd. SW Edmonton, AB T6X 1M5 Tel: 800.661.8265 www.zcl.com

Wolf Distributing 53 Sunset Common Cochrane, AB T4C 0M1 Tel: 587.577.6575 www.wolfdsi.com mikeg@wolfdsi.com World Fuel Services Canada 2-5100 South Service Rd. Burlington, ON L7L 6A5 Tel: 877.216.9987 www.xtrenergy.ca

❖ Zep Vehicle Care, Inc. 2930 Waters Rd., Suite 230 Eagan, MN 55121 Tel: 877.326.9274 www.zepvehiclecare.com

wwwash Canada 3615 Sierra Morena Rd. SW Calgary, AB T3H 3A7 Tel: 639.471.4990 X-Stream Wash Systems 12730 Spectrim Ln., Suite C Midlothian, VA 23112 Tel: 804.739.6350 don@x-streamwashsystems.com

Suppliers, what’s new in your product line? Contact Elijah Hoffman at 647.558.0103 or ehoffman@ensembleiq.com

Product News K9000 SELF-SERVE DOG WASH STATIONS

The K9000 Dog Wash is a self-serve “car wash for dogs” that is becoming a standard offering at car wash and convenience store locations. With a small physical footprint, the K9000 is a key driver of customer traffic as an all-in-one experience. Cross-promote your current services and see an increase in sales with repeat business. Easy to install, minimal maintenance and no onsite staff required. Available in Single and Twin models. Stay ahead of the pack with a K9000 and enjoy a hassle-free, high return on investment. fureverclean.ca 250.217.9433

PRODUCTS, EQUIPMENT AND SERVICES

CONTACTLESS PAYMENT SOLUTIONS Exacta has the in-bay contactless payment solutions ready for your business. Start accepting Interac Debit, Google Pay, and Apple Pay transactions at your carwash. Exacta can help create the right payment solution for your business. Contact our sales team to see how we can help your business. Sales@exacta.com 1.800.492.4226

ENHANCE THE CARWASH EXPERIENCE Connecting Brands and Car Washes for a Unique Customer Experience #1 Car Wash Sampling Service in Canada CCA Customer Connect specializes in car wash sampling programs, also known as Brand Trial Programs. Like grocery store sampling, Brand Trial Programs put products in the hands of valuable target customers while generously compensating car wash operators.

Take Your Business to the Next Level Add Value for Your Customers CCA Customer Connect allows car wash operators and well-known brands to partner for their mutual benefit. Best of all, the customer sees added value as well. Car wash operators receive compensation while accessing valuable customer data. And customers get to enjoy an unexpected reward as they wash their cars. Once you sign up, the CCA Customer Connect team will contact you to discuss details and will plan and execute the Brand Trial Program for you from start to finish. As an Operator, all you have to do is sign up. We will handle everything else.

BENEFITS Compensation Get generous compensation for granting access to your carwash facility. Data Collection Access valuable customer data to use in your marketing strategies. Brand Association By partnering with trusted and recognized brands, your car wash receives a reputational boost.

Operator Eligibility Requirements for the CCA Customer Connect Program • Must be located in Canada • Must be registered CCA Member • Must be a registered Car Wash Business • Must be Tunnel, Self-Serve, or Rollover Car Wash

TAKE ADVANTAGE OF THE BENEFITS NOW

Visit www.carwashsamples.com to learn more Email: info@carwashsamples.com • Phone: 1-833-652-1365 x4

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