34
DPV Health 2020–21 Annual Report & Quality Account
Feedback at vaccination
At our COVID vaccination centres, we use a QR code to link clients to an online survey about their vaccination experience. We ask clients: > to rate their overall experience
“
I was surprised at how quick it was, expected to wait but we were in and out within the hour. And it’s in a convenient location too.”
> if they would or wouldn’t recommend our services > to provide comments in an open text response (if they choose).
“
The whole process was very well organised, with lovely staff and all the information required given clearly.”
“
Everyone was lovely — very well organised and the cleanliness was second to none.”
“
The staff were so friendly, accommodating and helpful. It was plain to see that every possible safety measure was in place. Thank you so much!”
