2023-24 Annual Report
Connecting for a Healthier Community
Acknowledgement statements
Acknowledgement of Traditional Custodians and Country
DPV Health acknowledges the Traditional Custodians of the lands and waters on which our services and sites are located.
We pay our respects to Elders past, present and emerging, and extend our deepest regards to all Aboriginal and Torres Strait Islander Peoples. We acknowledge the trauma of the Stolen Generations and the impacts of colonisation on Aboriginal and Torres Strait Islander Peoples. We also recognise the resilience, strength, and pride of the Aboriginal and Torres Strait Islander communities.
Child Safety Statement
DPV Health is committed to providing a child safe and child friendly environment, where children and young people with whom we have contact are safe, feel safe, and are able to actively participate in decisions that affect their lives. We take a zerotolerance approach to child abuse.
Diversity Statement
DPV Health is an inclusive organisation that celebrates the diversity of all people within our communities. We are passionate about enabling people to lead happy, healthy lives. We are dedicated to working with the Aboriginal and Torres Strait Islander, Disability, Lesbian, Gay, Bisexual, Transgender, Intersex and Queer/ Questioning (LGBTIQ) and Newly Arrived Communities.
Funding Acknowledgment
DPV Health acknowledges the financial support received from the Australian Government’s Department of Health, Commonwealth Department of Social Services, NorthWestern and Easten Melbourne PHN; as well as the Victorian Government’s Department of Health, Department of Families, Fairness and Housing, Department of Education and Training, and Department of Justice.
Report from CEO & Board Chair
Welcome to the 2023-24 Annual Report for DPV Health (DPVH). The 2023-24 year has seen DPVH cement its position as one of Victoria’s leading community health organisations, as an exemplar in not-for-profit primary care, aged care, children’s, disability and community services.
In November 2023, DPVH was awarded the State Government’s prestigious “Premier’s Primary Health Service of the Year” award at the Victorian Public Health Care Awards. Leading the community health sector, DPVH also secured two further finalist placements in “Excellence In Culturally Diverse Health” and “Partnering with Consumers.”
Fast forward to November 2024, it is wonderful to see DPVH nominated again at the 2024 VIC Public Healthcare Awards for the “Premier’s Primary Health Service of the Year” category and in the “Excellence In Multicultural Community Health” category.
These industry accolades support DPV Health’s strategic objective to be an industry leader in the planning and delivery of innovative, person-centred health care across the diverse communities of Melbourne’s North, recognised for achieving a significant positive impact on community health and wellbeing. You can see the impact we are making throughout this report and by viewing the DPVH 2023-24 Impact Statment on our website (www.dpvhealth.org.au/publications).
Growing Services to Support the Community
Two years into DPV Health’s Strategic Plan 2022 -2027, our organisation has made substantial progress in growing services to meet community need. Earlier this year, DPVH commenced the new “Care in Mind” Service to support people’s mental health. DPV Health launched new services through the “Women’s Sexual & Reproductive Health Hubs” at our Broadmeadows and Mill Park medical and dental centres.
DPVH has also expanded programs to address community need, including:
• Enhancing access to General Practitioners (GPs) with new GP’s recruited and a new GP Registrar Training Program
• Supporting children through
° Expanded Pathways To Good Health program supporting children living in out of home care
° Expanded Autism Assessment Clinics
° New NDIS youth (12 – 14 yrs) group programs
• Services for the Aged via the Aged Care Assist service and Home Care Packages
• Keeping people well and out of hospital through the Diabetes’s Connect Program
• Health Literacy programs to support refugees to navigate the Australian Health system.
• Improving access to Dental Services, with a new Saturday clinic provided and growth in children’s “Smile Squad” programs.
A great highlight was the establishment of a new Disability Program in the Whittlesea Township to support outer metro and regional people living with Disability.
An Inclusive Organisation for People Most In Need
In December, DPVH launched its new Disability Action Plan (DAP) 2023 – 2025 at a special community event in South Morang. The DAP provides the framework for ensuring DPVH’s services are accessible to, and inclusive of, people with disability.
Excellent progress has also been achieved against DPVH’s other core inclusion action plans including:
• Cultural & Linguistically Diverse Action Plan
• First Nation’s Reconciliation Action Plan
• Rainbow LGBTIQ+ Plan
• Gender Equity Action Plan
Our Clients’ Experience
It was pleasing to see DPVH’s clients and consumers continue to have a great experience when accessing our services. DPVH received an 89% satisfaction rating from over 1,600 respondents across five languages.
Safe, High-Quality Services
In accordance with DPVH’s Excellence Care Clinical Governance & Quality Framework, we aim to plan and deliver an Excellent Care experience for every person, every time.
Care delivered in the safest way is DPVH’s top priority. Our 2024 employee survey demonstrated our organisation-wide Safety Culture remains strong with 79% positive employee engagement with safety measures including physical and psychological safe work practices and timely incident reporting and investigation. DPVH’s performance across core clinical safety indicators also remains strong with zero clinical incidents resulting in serious or major harm attributable to employee practice or process, and near miss incidents accounting for over 60% of annual reported events.
Engaging our Community’s Insights & Expertise
DPVH is fortunate to have 90 Community Advisors to assist in the co-design and development of services. These wonderful people are representative of the diverse communities, groups and locations DPVH serves. Notable examples where our Community Advisors have assisted include the new Community Profiles developed for Arabic, First Nation’s and Indian communities which will enable our employees to provide a heightened level of culturally appropriate services.
This year a Mental Health Co-Leadership Group comprising service users has been convened to assist in the design and delivery of mental health programs, adding enormous value and local insights to these essential services.
A Thriving Workforce
Success starts with people at DPVH. We were delighted to see 68% of our people indicated they were highly engaged in the DPVH “Engage for Greatness” employee survey. This strong result is also reflected in DPVH’s high retention and low annual turnover rate of 1.49% which is well below the industry benchmarks.
Growing great leaders is a key facet of DPVH strategy. Over the year DPVH saw leaders graduate from the Juno Institute’s “Passport to Work” leadership development program and NORTHLink’s “Women in Leadership” Program. The continued investment in leadership is paying off, with nearly 80% of the year’s leadership appointments made internally.
With an engaged workforce, a strong reputation and a compelling employee value proposition, DPVH has achieved substantial success in recruitment, with new doctors, dentists, allied health and mental health clinicians recruited during the year.
Financial Results
No organisation is immune from the health sector’s current financial challenges, and we are pleased to report that despite these challenges DPVH finished the 2023-24 year in a healthy financial position. The 2023-24 year saw DPVH achieve a final comprehensive surplus result of $3,167,129. The result was achieved through effective management of activity streams, new operating and capital income grants and diligent cost management. The organisation has a strong financial position with cash reserves of $23,526,274 and is well resourced to pursue growth opportunities.
Leading the Way Through Innovation
DPVH continues to lead technology and data innovation across the Community Health sector through our Client Relationship Management (CRM) system. Developed with assistance from Microsoft, the sector first system was launched in July 2023. It provides a single client view across multiple electronic client records, streamlined client registration processes, innovative marketing capabilities and has started to be rolled out across services streams to support integrated care planning.
Over the next 12 months, the CRM will be updated to include a client portal, providing two-way communication between service users and DPVH. There has been a lot of interest in DPVH’s CRM from across the health sector and we look forward to demonstrating its capabilities at the DPVH ICT Symposium in December 2024.
Investing in New Sites to Support Melbourne’s North
Plans are well progressed for the establishment of new DPVH sites in Craigieburn (located at 264 -270 Craigieburn Road, opening late 2025) and Epping (located directly opposite Northern Health on Cooper St, opening late 2026).
Guided by the DPVH Master Plan 2022-2037, the new DPVH Craigieburn site will include an Orange Door Family Violence
Access Point and a range of adult allied health, aged care and disability programs.
The new DPVH Epping site is being built with a $4.1 million contribution from the State Government. The new hub will consolidate two legacy sites and will include Victoria’s largest community dental offer, a new GP clinic, primary care, aged care, community and disability programs.
DPVH will also provide a range of dental and community services in the new Craigieburn Community Hospital and the Whittlesea Community Hospital opening in the next 12 months. Working in partnership with Northern Health (the auspice agency for both hospitals), DPVH is one of only a couple of Community Health organisations in the state to deliver services at these new health facilities.
Governance
In May 2024, Margaret Douglas Board Chair DPVH stepped down from the Board after 11 years of extraordinary service as former Board Chair and Board Member. DPVH will miss her visionary leadership and enduring commitment to our organisation and community.
During the year, DPVH welcomed four new Board Members: Carly Moore, Cheryl Woollard, Nicole Barwick and Stefano Scalzo. The organisation has greatly benefited from their local insights, tremendous expertise and industry experience.
Thank You
On behalf of DPVH we extend our warmest thanks to our clients, employees, leaders, volunteers, community advisors and industry partners for their outstanding contribution and support over the last 12 months. With an engaged community, a thriving workforce and an optimistic outlook, we are confident that 2024/25 will be another momentous year for DPVH as we work together to achieve our vision of a healthier and connected community, with excellent care for all.
Emmanuel Tsakis, Board Chair
Don Tidbury, Chief Executive Officer
New Epping Dental & Health Hub
This year’s annual report celebrates the importance of connection as a key element of DPV Health’s vision for a healthier and connected community with excellent care for all.
Connecting for a Healthier Community
“What’s good for the Mob is good for everyone” is a statement used by First Nations communities to illustrate the value and benefit of listening to the community and understanding what is good for the Aboriginal community will also be good for the entire community.
DPV Health is firm in its commitment to engage and listen to the needs and preferences of our diverse communities on how they want to access healthcare. DPV Health continues to expand the different ways we reach out into the community, connect with individuals, community groups and community partners, to genuinely listen and support community members to contribute their voice to DPV Health’s operations. In our endeavour to establish deeper connections with our community, DPV Health has appointed consumers to
our internal working groups, board committees, advisory networks, codesign groups and consultation teams. By opening the doors and inviting participation in service planning, design, execution, evaluation and governance, DPV Health is building stronger connections and trust with the community, while also delivering more sustainable and effective services for consumers.
Connection is also celebrated and reflected within our organisational culture and diverse workforce. 48% of DPV Health’s workforce are from culturally diverse communities, with 70% living and working in the LGA’s of Hume and Whittlesea. Strengthening connections between our service teams to deliver coordinated and integrated care remains a key priority, with many success stories throughout 2023/24.
DPV Health remains focussed on connecting service delivery stories to measurable organisational impact through strong performance monitoring processes and systems. This annual report shares many program-level and organisational impacts on positive health and wellbeing for our community.
Forging and strengthening connections is not just a shortterm priority for DPV Health, it is the “DPV Health Way”, an intrinsic part of the DPV Health DNA.
73(2023) 90(2024) 89%
Growth in the Community Advisory Network
Overall Client Satisfaction
1,600 Client Responses in 5 Languages
911 Refugees & Asylum Seekers participated in 84 health literacy sessions.
DPV Health serves a growing and diverse community and prioritises culturally sensitive and personcentered service planning, design and delivery to achieve excellent care for every person every time.
Our 2023-24 Client Experience survey demonstrated 89% of survey participants reported a high/very high satisfaction rate, including 88% high/ very high satisfaction within culturally diverse respondents.
We have seen significant growth in service particpation from First Nations community members (up 21%), refugee support programs and across DPV Health’s in-house language services (9287 interpreter supported appointments). Our much-valued community advisory network membership has also grown by 18% and represents a diverse community profile across age, gender, ability, culture and language.
Number of clients from First Nation’s backgrounds accessing services
377
244
9,287
Interpreter Supported Appointments
Rebuilding lives for Refugees and Asylum Seekers
Two significant barriers faced by Refugee and Asylum Seekers in rebuilding their lives are:
1. Navigation of the Australian healthcare system, and
2. Accessing local healthcare and support services to receive treatment for physical and emotional trauma.
DPV Health’s Bicultural Worker Health Literacy program was a co-designed education program with the Bi-cultural Workers’ team and consumers, to improve health literacy, healthcare accessibility and the living standards and opportunities for Refugees and Asylum Seekers.
84 comprehensive health literacy sessions were delivered, supporting 911 participants. 11 key healthcare topics were covered, including: Dental Health, Healthy Eating, GP Visits/ Access, Family Wellbeing and Safe Use of Medicine amongst others.
The aim was to increase awareness, knowledge, confidence, and skills where at least 75% of clients Agreed or Strongly Agreed that they could manage health concerns on behalf of their family.
Pre and post survey results highlighted the value and success of the program.
• Pre average: 9%, Post average: 95%
• Further to this, 304 referrals were made to health services and 208 referrals to Community Services during the reporting period.
Additional outcomes from the program included the introduction of new health services, staff cultural training modules, expansion of community networks, and development of collateral to improve and sustain healthcare access and health literacy for the refugee community.
Community members advocating for their community
DPV Health’s Community Advisory Network consists of 90 people, made up of existing clients and community members who live, work, or play in our region. The network has grown over the past 12 months by over 16 people and has representation of people from priority communities within our catchment: people with disability, LGBTIQA+ people, Aboriginal and Torres Strait Islander Peoples, culturally & linguistically diverse, refugees, people over 65 and women.
Members of the Community Advisory Network actively participate in consumer advocacy activities aligned with their lived experiences, interests, and availability, in addition to regular working committees and groups, co-design projects, consultations and focus groups.
Some highlights from the past 12 months of engagement with the Community Advisory Network include:
• Appointing two consumers to the DPV Health Community Engagement Board Sub-Committee
• Establishing the new Dental and Disability Consumer Advisory Groups
• Supporting to build community awareness and capacity to navigate the My Aged Care scheme
• Providing input and feedback on the future Epping Health site’s facilities, functions and traffic flows
• Supporting their own grass roots advocacy projects for the prevention of violence against women.
Community Advisory Network Profile
“This Program changed my life. They showed me how to get help, gave me hope and made me feel healthy again”
- Program Client
Supporting healthy and connected children and families
Total Children Supported
2,534 Clients
7,265 Appointments
3,674
Children accessing Smiles 4 Miles
564 Participants in ECIS Early Childhood Intervention Services
As our local population grows, so does the demand for high quality, locally based primary care and community supports.
DPV Health recognises the need to support families to achieve timely connections to evidence-based health promotion and early intervention supports for children and families to optimise health and wellbeing.
DPV Health works in partnership with 110 local schools, supporting healthy eating, physical activity, respectful relationships, oral healthcare, vaping prevention and other key health promotion priorities. Our growing early childhood intervention service and child health programs continue to respond to high demand for audiology, speech pathology, community asthma support, autism spectrum assessment services and a range of other allied health supports.
Pathway to good health for children living in out of home care
Across Victoria there are tens of thousands of children who require, or live in, temporary medium and long-term out of home care arrangements. Evidence shows children living in out of home care and residential care services can experience poorer health and wellbeing. The aim of the Pathway to Good Health (PTGH) program is to provide every child referred with access to a paediatric assessment and multi-disciplinary care. The program also supports foster carers with health literacy and care navigation to reduce potential barriers to timely engagement with health, wellbeing and social care supports. The DPV Health team has been providing PTGH support for many years, and in 2023-24 received significant funding growth, enabling us to support 140 additional children.
Billy’s Story
Billy’s story helps us understand the comprehensive multi-disciplinary support provided through PTGH. Billy is a 3-year-old Aboriginal boy who lives in kinship care with his grandmother due to safety concerns at his family home. Billy attended his first assessment with his grandmother where he met with a paediatrician and nurse. The team made Billy’s assessment experience positive with plenty of playtime and movement. It was established that Billy was experiencing mild Eczema, asthma and speech difficulties. Billy also met with a psychologist who assessed Billy’s social, emotional and behavioural presentation including information provided by his grandmother and kindergarten teacher. Billy presented with difficulties controlling his impulses and had unusually high levels of energy. Billy’s grandmother also reported Billy experiences consistently poor sleep. In collaboration with Billy’s grandmother, the team developed a health management plan including speech therapy to support school readiness, a dental review and further assessments (including hearing and eye tests). The team provided information to promote better sleep and Billy was prescribed asthma and eczema medications. Billy was also referred to further supports in relation to his social skill development and emotional regulation. Billy’s grandmother reports feeling much more confident in supporting Billy and is happy that his healthcare needs are being met. A key aspect of the team’s support is collaboration across the various agencies Billy is involved with such as Child Protection, the Victorian Aboriginal Child Care Agency, and his kindergarten to ensure all of his supports are working together to protect Billy’s health and wellbeing.
High 5 for a Super You
With 40% of children’s diets high in fat, salt and sugar, DPV Health’s High 5 for a Super You program helps to address young people’s physical, mental and academic performance by improving the food and drink environment in school settings.
The project educates and empowers the whole school community to consume nutritious and healthier food and drinks. The systems-based approach supports different levels within the school community that influence food and drink choices.
Tailored communication messages via school newsletters and signage around school grounds, complement capacity building sessions for educators and parents/caregivers, student consultations, education resources and healthy eating and oral health policy changes.
The activities influence family purchasing behaviors at home, and healthy eating and exercise/movement, ultimately impacting overweight, obesity and diet-related chronic conditions.
Four schools participated in the 2023-24 program, reaching approximately 1450 young people. The program will be scaled up and delivered across more schools in the coming year.
Results indicate 60% of students discussed the messaging with their parents and nearly half the students made a change in their purchase preferences. 96% of participants incorporated the information within their daily routine and 75% of parents/caregivers introduced new lunchbox ideas.
• Healthy Routines • Healthy Eating • Oral Health • Physical Activity Local Schools participating in Health Promotion
“Escape the Vape” - educating the community on the harms of e-cigarettes
Cigarette smoking rates have steadily reduced in Australia, although e-cigarette use has increased.1 Studies indicate Australian teenagers aged 12 – 17 years who vape are five times more likely to start smoking in the future than those who do not vape. Public health experts warn that teenage vaping uptake has the potential to undo the positive progress Australia has made in reducing smoking rates.2
In 2023-24 DPV Health developed the Escape the Vape project, a whole school approach to vaping prevention. The project aims to build the capacity of schools and parents/ carers to educate young people on the harms associated with vaping.
A survey of 350 students was carried out at Sunbury Downs College to assess perceptions, knowledge and attitudes towards vaping. Results indicated 62% students have family members who vape, half reported friends who vape, with the main reasons to start vaping attributed to curiosity, boredom and stress.
The Escape the Vape program aims to:
• Reduce the social acceptability of vapes
• Raise awareness of the harms associated with vaping
• Increase awareness of vaping cessation support
Healthy Mothers Healthy Babies
566
Healthy Mothers & Healthy Babies Supported
The Healthy Mother Healthy Babies (HMHB) program provides free social work and midwifery support to women and their babies, focused on supporting all aspects of their health and wellbeing prior to, during and after their pregnancy.
DPV Health supported 200 clients during 2023-24 with 1 in 5 clients requiring interpreter support and 12% of Clients being a refugee or asylum seeker.
The following client story demonstrates the complexity of issues which can be experienced by women during pre- and post-natal periods:
Fatima’s Story:
Fatima is 40 years old and has been supported by the HMHB program during 2 of her 3 pregnancies. Fatima was living in Australia with her 12-month-old child without her husband, and had limited social connections, family or friends locally. Due to financial stress Fatima’ was often without a mobile phone and car transport. Fatima was not attending prenatal hospital-based care, local GP support and post-natal maternal & child health checkups.
In line with Fatima’s primary goal of family wellbeing, the HMHB clinician worked to ensure Fatima and her children had access to food vouchers and other material aid supports during challenging times. Fatima was successfully supported to engage with healthcare services including GP, maternal & child health clinics, physiotherapy, mental health and family violence supports, in addition to the HMHB clinician providing a trusted source of emotional wellbeing support. Fatima is now experiencing much improved emotional wellbeing, enjoying regular sessions at a local playgroup with her healthy and energetic young children.
DPV Health & Murdoch Children’s Research Institute – connecting through research for a Child & Family Hub
The number of young children in Melbourne’s northern region who do not receive timely access to early childhood development supports is increasing. They experience a range of health and wellbeing vulnerabilities due to the lack of adequate health and wellbeing support during their first 2000 days of life. A common barrier to service engagement is low health literacy influenced by cultural, language and education barriers and difficulties navigating the complex health system to access services when families most need them.
DPV Health is working in partnership with Murdoch Children’s Research Institute (MCRI) on the design, implementation and evaluation of a Child & Family Hub service model, an evidence-based approach to addressing these challenges by providing communities with a local service hub which provides connection to health and wellbeing supports, early
childhood development assessment and therapy and most importantly vital social connection. A researcher-in-residence is leading the project work with DPV Health, facilitating workshops with clinicians and community members to design the Child & Family Hub model of care. An important piece of this work is ensuring we have ways of evaluating whether the Child & Family Hub is meeting family’s needs and being effective in providing early childhood development supports.
DPV Health will continue to support MCRI’s National Child & Family Hub Network advocacy strategy in campaigning to State and Federal Governments for increased investment in core supports (health literacy, service navigation, care coordination and peer support). This will enable DPV Health and its sector partners to provide local, connected child and family hubs in partnership with communities.
1,100
Clinical & Community Services Plan (2022
2037) prioritises the growth of services in line with community population growth.
Access to service is prioritised to those most in need, with consideration of multiple individual demographic factors and clinical risk. 46% of allied health referrals were assessed as Priority 1, with over 40,700 allied health appointments delivered in 2023-24. Timely support with managing chronic diseases is critical to reduce the burden on Victoria’s hospital system. DPV Health continues to meet the growing demand as illustrated within our Diabetes Support program where our Diabetes Nurse Educators delivered 27% more assessments than the previous year.
Health & Sexual Health
Sexual and reproductive health matters can be difficult to cope with, but access to local, confidential support should be easy. In 2023-24 DPV Health was proud and privileged to open two new Sexual & Reproductive Health clinics at our Mill Park and Broadmeadows Medical centers. Our team of GP’s and nurses provide advice and treatment for all forms of contraception, pregnancy & fertility issues including antenatal care and terminations, health screening (cervical, bowel and breast), vaccinations (Mpox and HPV) and support with sexually transmitted infections (STI). The clinics completed 960 Women’s health screenings during the year, and we look forward to supporting many more women and girls with confidential and sensitive sexual and reproductive healthcare.
Artemis’s Story:
Artemis’s story emphasises the importance of access to service for people at different stages of their life and helping people make their own choices. Artemis sought GP support when feeling unwell and tests confirmed she was pregnant. With support of her boyfriend, Artemis sought a medical termination procedure and recovered well. The GP provided advice regarding contraception, STI and cervical screening and at this time Artemis decided not to pursue these options .
Some months later Artemis returned to the DPV Health Women’s Health Hub seeking a medical termination for another pregnancy. This was supported along with further women’s health counselling provided by a nurse. Following her recovery Artemis contacted the clinic to request assistance with an IUD insertion (type of contraception) and completion of STI and cervical screening. Artemis now reports feeling more confident in managing her fertility and has spoken to her friends about the benefits of seeking support early.
Continuing to meet the growing demand for dental services
DPV Health’s four busy dental clinics continue to provide a large range of public and privately funded dental services to people of all ages, including the much-needed emergency dental service. Despite increasing demand for public dental, the team achieved an overall 17% reduction to public dental waitlists through service-related efficiencies and the commencement of Saturday clinics at our Epping site. Our service teams are well known for their person-centered care, receiving 66 service compliments across the year.
Mary’s Story:
This story highlights the importance of timely access to dental surgery. Mary needed to have heart surgery, but first required a dental clearance to make sure there were no active dental infections. Her treatment was prioritized and multiple teeth extractions and fillings were completed. Mary attended the clinic on multiple occasions and acknowledged that there were times when she needed to wait longer due to the dentist running a bit late. Mary shared she interpreted this as a sign that the dentist takes good care of people and doesn’t rush treatment. As a result of dental services being provided in a timely manner, she was able to recieve her heart surgery in a timely manner.
In response to feedback regarding DPV Health’s dental emergency access process, in 2023, the dental service reviewed the emergency dental appointment booking process, moving from a central booking to a localized clinical booking system for each site. All requests for emergency dental appointments are triaged based on urgency of care factors. DPV Health dental clinics continue to achieve above target performance in relation to timely and accurate triage of priority 1 (urgent/ emergency care) cases with 92.2% of patients being seen within 24 hours, compared with the statewide target of 90%.
574
Cleaning visits for Home Care Packages
89% Clients 65+
Supported under Commonwealth Home Support Program (CHSP) of seniors are dealing with some level of pain
3,352 Clients 17,479 Appointments
DPV Health is a trusted local provider of aged-care allied health and social support services with approximately 17,500 allied health appointments delivered through the Commonwealth Home Support Program during 2023-24.
This year saw the introduction of DPV Health’s new Home Care Package (HCP) program as a key strategic service growth priority. Our HCP team is now supporting over 150 individuals to remain living as safely and independently as possible in their own homes. DPV Health also introduced a new environmental services team who have provided over 570 individual visits to support seniors with domestic tasks in their homes. DPV Health will continue to expand our service offerings to support seniors in our community to age well.
Helping
take the pain out of ageing
Getting older is tough. From physical effects such as aches and pains, and restrictions in movement, to emotional effects like loneliness and depression, age-related challenges affect all of us at some stage – and accepting help can feel difficult.
DPV Health surveyed seniors in our community, and this is what they had to say:
> 85% said ageing is affecting their quality of life.
> 89% admitted they are dealing with some level of pain on a regular basis.
> 75% of seniors said pain restricts them from doing the things they love.
With the launch of our new Home Care Packages program supporting over 150 people in its first year, our case management service has also expanded. The case management team work with care recipients to make sure they receive high quality and safe services in line with their individual goals and care plans.
150 New Home Care Package Clients
Planning and delivering care in a person-centered way often means respecting an individual’s autonomy, promoting their independence and their right to make choices and decisions even if they involve some level of risk. The following story highlights the trusting rapport developed between a senior client, Matthew, and our HCP team focused on enhancing Matthew’s safety at home and his social connections.
Matthew’s Story:
Matthew is a 73-year-old Indonesian man who lives alone and has diabetes, hypertension, rheumatoid arthritis, asthma, renal issues, hearing and vision loss as well as the onset of dementia. Matthew was reluctant to engage in any services and reported he spends most days alone, at home. He often missed his medical appointments and was referred to DPVH by hospital staff who reported he had presented to the local Emergency Department for medical concerns numerous times.
Over several visits, the HCP case manager informed Matthew on the range of supports available to him to support him to remain living at home, independently, for as long as possible.
Matthew now has a MEPACS personal alarm, a taxi card, in-home support, gardening and cleaning services. Matthew also chose to enrol in the DPV Health Social support program and really enjoys the outings enjoys outings including indoor bowling and a walking group.
Matthew was also referred to DPV Health’s dental service and underwent necessary treatments so he no longer experiences pain in his mouth.
“DPV has changed my life so much and I feel much happier now”
Text header
Aged Care Assist Maintaining social connections
Dimitri’s Story:
Dimitri, an 80 year old Greek male living in the northern suburbs, alongside his wife, has been bravely battling cancer for the past seven years. Despite his wife receiving a level 3 Home Care Package from DPV Health, it became apparent that Dimitri, who is also his wife’s full-time carer, required additional support due to his own escalating care needs.
Facing challenges in managing his own wellbeing while caring for his wife, and with his cancer treatment ongoing, Dimitri reached out to our Aged Care Assist (ACA) program for support. Our team swiftly established a deep rapport with him, and through a comprehensive assessment process, we identified the urgent need for intervention.
As we grow older, maintaining our social connections is key to helping us maintain our health and wellbeing, and reducing the risk of loneliness. Social isolation has been linked to psychological and emotional distress, the development of dementia, and poor health outcomes.
DPV Health’s social support program offers a diverse range of social activity-based programs for seniors. New groups have commenced during 2023-24 and we anticipate further growth as more clients seek the benefits of regular social support through the Commonwealth Home Support Program or their Home Care package. With a focus on inclusion and participation, the social support groups support participants from diverse cultural backgrounds including Italy, Canada, United Kingdom, Pakistan, New Zealand, India, Persia and many others with a range of individual support requirements.
Early in the year we introduced a participant feedback program, with free interpreter access, to offer all participants regular opportunity to provide feedback about what they enjoy about the program, and what things they believe would make it even better. As a result of participant feedback, new activities have been added to the calendar, including weekly swimming and exercise groups, sewing groups and more.
Working closely with Dimitri, we facilitated an assessment by the Aged Care Assessment Service, advocating for his complex care requirements and the impact of his health struggles on his caregiving responsibilities. Thanks to our collaborative efforts, he was promptly assessed as a high priority case. Within just three weeks, he was granted a level 3 Home Care Package and selected DPV Health as his care provider.
Dimitri expressed profound gratitude for the ACA team’s unwavering support throughout this journey, acknowledging how the timely intervention has significantly eased his burden and improved his quality of life.
“I’d just like to say how much I enjoy going to the DPV Health group on a Tuesday and Friday. It gets me out of the house and I enjoy meeting new people. The staff are very pleasant and helpful.”
– Morang Drive Social Support Participant
5,076
430 Clients
3,100 Appointments Mental Health Clients & Appointments 23/24 Clients Supported
3,202 Appointments
DPV Health’s mental health, family violence and community support programs continue to grow, providing evidence-based, person-centered supports to assist people to navigate challenging times.
Our Family Violence team supported over 5000 people across 2023-24, in addition to 239 individuals assisted through our Men’s Behaviour Change Program. The Victims Assistance Program supported over 1000 victims of crime with emergency accommodation, personal security, counselling and support through the justice system.
Evaluation is an important aspect of service delivery, helping clients to understand the positive impacts of their service engagement and care plan delivery. 2023-24 program data shows mental health services supported clients to achieve an overall positive reduction in psychological distress using the Kessler Psychological Distress Scale (K10).
Changes in K10 Scale
Program co-design and co-leadership
Evidence and research tell us that engaging people with lived experience of mental health, in mental health service leadership, assists to ensure the service is truly designed and delivered to provide an excellent care experience for every person every time. DPV Health’s Mental Health Co-leadership group is now firmly established, with our team of four people with lived experience providing service co-leadership alongside the program manager. Here are words from our coleaders, sharing their insights on the benefits of co-leadership.
Ervin
Co-Leaders each have unique understandings and perspectives on the many varied issues for people living with a condition. Whether this be the stigma and inability to seek help from others, the inability for some to understand their condition or the struggles of hospitalisation. DPV Health can leverage the skills and lived experience of the community to drive better outcomes for all.
Sue
Co leaders contribute so much in terms of skills, expertise and knowledge and can be a voice for the voiceless, for the many that are suffering through the myriad of symptoms and impacts of mental health challenges. Listening to understand what can be done, what has worked, hasn’t worked , what should be tried etc in the context of real lived experiences is crucial.
Mary
As co leaders we bring our diverse life journeys to our discussions. As consumers of various services, we understand the path to a better life is not a straight one and is met with many challenges. We know what it takes to persevere through some of these challenges, and are passionate about helping others on their journeys.
Connecting people who have experienced a crime to supports and services
DPV Health launched the new Victims Assistance Program (VAP) in late June 2023. The VAP aims to support victims of crime with their recovery and reduce the impact of the crime through immediate practical assistance and access to a range of services and supports, including engagement with the criminal justice system.
Our VAP team are professionals from multidisciplinary and multicultural backgrounds and include Family Violence Practice Leads and an Aboriginal Engagement Worker. The VAP team provides free and confidential support to people who have experienced a crime, witnessed a crime and the affected family members of a victim of crime. In its first 12 months, the VAP team supported 1069 clients, with the most common crimes experienced by VAP clients including
sexual assault, murder and aggravated burglary in the home. To ensure the VAP program is accessible and well known within the community, VAP team members now work within local police stations in the LGAs we operate in.
“I just want to extend my special gratitude to you for all my well-being and confidence at the moment. Your intervention connected with the divine intervention and have made a whole lot of difference....I couldn’t have done it without your help. All the external and exterior efforts have come for me based on your loving and nurturing attitude for all.” Mr G.
Early connections to care for newly arrived refugees
DPV Health’s refugee health program continues to experience high demand for support and is focused on connecting people to health and wellbeing services as early as possible, to facilitate a positive settlement process.
Sarah’s Story:
Sarah was referred to the Refugee Health social work program by DPV Health’s Refugee Health nurse to support Sarah in her mental health and settlement concerns. Sarah had experienced significant challenges during her settlement journey in Australia which had subsequently impacted her mental wellbeing. Sarah engaged with the Refugee Social Work service over a period of 6 months.
Sarah reported facing multiple barriers to achieving her goals in Australia including social isolation and carer stress (while being the full-time carer for her sister), limited access to transport and needing to rapidly learn how to navigate Australia’s healthcare system.
Sarah was linked to Foundation House for trauma counselling and referred to an Arabic speaking mental health clinician through her GP. She joined an Arabic speaking women’s group closer to her home and was assisted to access respite support via Carer Gateway.
Sarah continues to navigate challenges and barriers in her settlement journey and reflected that she felt at ease during her program with DPVH which helped her build confidence in trusting other services to care for her sister. Overall, Sarah reports much improved mental health.
At DPV Health, we believe we have an important leadership role to play in creating and sustaining inclusive communities for people with disability.
Our Disability Action Plan provides a blueprint for meaningful and practical action to embed accessibility into DPV Health
as a service provider, employer, and effective local community organisation.
DPV Health’s disability services are well known for providing excellent individualised support, with 130 people attending DPV Health’s centre-based programs in 2023/24. The program’s learning-based activities support participants to work towards their individual goals whilst providing social connection in a safe and inclusive setting. DPV Health has recently expanded its centre-based disability services with the launch of a new site in the Whittlesea township.
DPV Health breaks barriers in disability healthcare
In December 2023 DPV Health celebrated the launch of our 2023-2025 Disability Action Plan, (DAP) at our Disability Services site in South Morang.
DPV Health’s vision has always been ‘excellent care for every person, every time’ and the Disability Action Plan serves as a guide to promote inclusive communities for people with disabilities and addressing barriers faced by them:
• Empowering individuals with disabilities to participate in DPV Health and community services
• Strengthening health and wellbeing by involving people with disabilities in the design, provision, and evaluation of services.
• Fostering leadership and accessibility in assets, infrastructure, and services
• Enhancing economic outcomes through employment and vocational pathways.
“In crafting this plan, we’ve listened to the voices and lived experiences of many, but importantly the voices of our clients, communities and industry partners, recognising the diverse perspectives and unique insights that individuals with disabilities bring.” said CEO Don Tidbury.
David Moody, former NDIS Chief Executive Officer and currently Director of Management Governance Australia was a special guest and speaker at the event, and commented “The DPV Health Disability Action Plan has the capacity to be pivotal in ensuring that this region and community is inclusive, equitable and accessible for all individuals, specifically for those living with a disability.”
The launch of the DPV Health Disability Action plan marks an incredibly significant moment in DPV Health’s journey—a moment where we take a profound step forward in our commitment to inclusivity and empowerment.
Connection with consumer groups to improve access and service
Formed in early 2024, the Disability Consumer Advisory group has met on a number of occasions to provide personal experience in the challenges to accessing healthcare, and the opportunities to improve the experience of clients with a disability across DPV Health. Topics of discussion include property design, phone systems, brochure and web content, client servicing, service delivery, accreditation and importantly new service development.
DPV Health’s vision is a healthier and connected community with excellent care for all.
Excellent Care relies on an engaged and effective workforce, supported with efficient service environments and integrated work systems.
In November 2023, DPV Health celebrated being awarded the Victorian Public Healthcare Award - Premier’s Primary Healthcare Service of the Year, in recognition of continued service excellence, strong performing workforce culture, commitment to community engagement and partnerships and innovation achievements in systems and infrastructure.
Capital investment and infrastructure innovation
DPV Health’s Master Plan prioritizes the establishment of multi-service hubs in accessible community locations to make it easier to access health care and wellbeing support services in one place. DPV Health is well progressed with site planning for 2 new multi-service hubs.
• Epping Dental & Health Hub – a new DPV Health multiservice site opening in mid-2026 located at Corner of Cooper St & Fullarton Drive, Epping, directly opposite Northern Health. DPV Health will open 15 dental chairs, a new GP clinic, expanded mental health and adult allied health services in addition to aged care and NDIS case management services.
• Craigieburn Hub – a new DPV Health multi-service site opening in mid-2025 located at 264 - 270 Craigieburn Rd, Craigieburn. DPV Health’s adult allied health, mental health, social support and Men’s Behaviour Change Program will be collocated with a new Orange Door access point for people experiencing family violence.
DPV Health’s strategic investment in infrastructure has prioritised the integration of client record systems through the design, build and implementation of a new Client Relationship Management (CRM) system. Launched in July 2023, the CRM is improving process efficiency by eliminating the need for teams to work across multiple client record systems. CRM capability continues to expand with exciting functionality planned to support 2-way client communication, improved client service data reporting and integration with support systems including appointment bookings, invoicing and interpreting. The investment in infrastructure pays off with improved client experience, service efficiency gains and teams feeling better supported by the systems they use.
$720,000 Spent on site refurbishments
Epping Dental & Health Hub
Craigieburn Hub
Celebrating employee connections and cultural events
Our team at DPV Health represents diverse cultural backgrounds and we all share our headline value of inclusion. Celebrating cultural days of significance and cultural events is an important aspect of DPV Health’s thriving workforce culture and a great way for teams to connect and learn
about different cultural beliefs and rituals. DPV Health’s 2024 annual employee engagement survey found that team members wanted more opportunities to get together, introduce their family to their work colleagues and meet people from other teams.
In early May, to help our team members connect, we held our inaugural Family Fun Day at Bundoora Park Farm with over 200 DPV Health employees and family members enjoying a day of music and games in a lovely local setting.
Throughout the year team members come together to mark a number of significant days and events including National Sorry Day, Eid Mubarak, Diwali, IDAHOBIT, Christmas, Anzac Day and more. Each of these days brings another opportunity to learn more about different cultures and show our support for inclusion.
A thriving workforce culture!
DPV Health continues to enjoy a thriving workforce culture celebrating our employee value proposition of “Great People, Great Careers, Excellent Health Care”. Our annual employee engagement survey provides a good insight into workforce culture measuring 11 different cultural factors. DPV Health continues to achieve strong performance across all workforce culture factors including overall workforce engagement at 68% (above industry benchmarks).
Workforce feedback through the survey highlighted different elements which employees view as strengthening workforce culture including team collaboration, leadership communication and support, employees feeling connected to DPV Health’s strategic intent and a strong focus on physical and psychological wellbeing at work.
Every year DPV Health pursues improvement in workforce culture through targeted team level and organisationwide action plans. For 2024, areas of focus include career progression, role-specific learning and development, and supporting team level recognition and feedback practices.
Highlights of the DPV Health 2024 Culture Survey:
DPV Health’s monthly Employee Excellence Award program continues to recognise individual, team and leadership excellence. In addition to peer nominations, we receive many client nominations recognizing individuals for excellent care. Across 2023/24 DPV Health celebrated:
22 employees awarded for individual excellence
14 leaders awarded for leadership excellence
11 teams awarded for excellence
At our annual end of year Employee Excellence Awards ceremony, the following Annual awards were celebrated:
Anita Kirkovski, OT Clinical Lead Team of the Year 2023 Allied Health Assistants
Excellent Care is in our DNA
DPV Health’s commitment to planning and delivering excellent care for every person, every time drives organisational clinical safety and quality performance. Every team is responsible for achieving clinical safety and client experience targets. This is underpinned by the expectation for all teams to seek client feedback, to focus on learning when things don’t go as planned and to invest time in improving team processes and practice with excellent care as the shared goal.
Service delivery teams registered a total of 411 clinical incidents during 2023-24 with 64% of incidents being classified as ‘near miss/ no harm’. This demonstrates a strong reporting culture and a focus on reporting issues before they result in harm, supporting teams to be proactive in managing clinical risks.
Client experience remains our strongest indicator of service quality and safety. Client feedback volumes have grown with 50% more compliments and 20% more complaints received in 2023-24 compared to 2022-23. We welcome complaints, it’s important our clients feel free to speak up when care does not meet their expectations, this is how we know where to improve. Overall, our leadership team achieved 87% closure of complaints within 30 days.
Across 2023-24 DPV Health teams registered 142 improvement projects with 24% resulting in improved client outcomes, and 20% in improved client engagement and experience.
Connecting sustainability strategy to ESG reporting
DPV Health’s Sustainability Strategy (2024 – 2026)
Implementation of DPV Health’s Sustainability Strategy (2024 – 2026) has commenced in earnest with a range of promising positive changes designed and implemented including:
• Inception of DPV Health’s “Green Team”, bringing together employees from different areas of DPV Health to champion environmental sustainability. The “Green Team” will be leading organisational sustainability campaigns and supporting directorate level sustainability innovation initiatives.
• Investing in better waste and recycling equipment and practice. An organisational upgrade of waste and recycling equipment was completed in early 2024, ensuring all workspaces have easy access to recycling and landfill waste containers with guidance on how to manage waste. Lunch and learn sessions provided the opportunity to promote the best ways to manage waste and optimize recycling.
• Investment in LED lighting and solar panels. DPV Health has commenced a staged process of solar installation and lighting upgrades at all sites.
As we continue our focus on reducing organisational impact on the environment, we are also connecting DPV Health’s social impact value and governance performance to our positive contribution to our local and broader community. As a values-based organisation, DPV Health is committed to the implementation of Environmental, Social and Governance (ESG) performance monitoring and reporting as a formal approach. To progress DPV Health’s ESG performance, so far this year we have:
• Invested in training for Executive members and Board Directors to learn about ESG performance monitoring frameworks and best practice.
• Refined DPV Health’s Modern Slavery policy commitment and ensured all procurement and sub-contracting arrangements are considerate to modern slavery risks.
• Maintained our organisation-wide commitment to all workforce members undertaking inclusion and diversity training.
• Established a 24/7 Whistleblower hotline.
• Launched a new mobile Wellbeing platform for all workforce members, inclusive of individual and family counselling assistance.
• Implementation of ESG performance monitoring and reporting software.
Financial Report from Board Chair and CEO
DPV Health has successfully navigated challenging times in the Victorian health sector. The 2023-24 financial year generated a final surplus (post revaluation of assets) of $3,167,129.
The Directors are pleased to present DPV Health’s Financial Statements for the financial year 2023–24.
DPV Health’s annual income increased to $69,317,147, an increase of 4.5% on the previous year. The growth in revenue is attributed to newly commenced services in mental health, chronic disease management and the Victims Assistance Program. Innovative marketing, effective recruitment and enhanced productivity management also gave rise to significant growth in revenue for Aged Care, Disability, GP Practices and Family Violence programs.
Expenditure for the year increased by 0.5 % to $69,922,018. The result was influenced by increased salary & wages costs attributed to the growth in new and existing programs referenced above. The increase in salary and wages and other costs was partly offset by a significant reduction in client expenses relating to Covid-19 clinics and services incurred in the previous financial year.
DPV Health continues to invest in ICT, facilities and infrastructure to meet community needs and enhance our clients’ experience. Over the year 2023-24, the company invested $723,238 in technology services including the development of DPV Health’s Client Relationship Management System. DPV Health also invested $2,498,626 in upgrades of existing facilities and planning for DPV Health’s new sites in Craigieburn and Epping.
In what has been a difficult environment for the health sector, DPV Health continues to demonstrate effective stewardship over its finances and is well positioned for future growth opportunities. At year end, the financial position of the organisation has improved substantially, with cash and cash equivalents of $23,526,274, property assets totaling $42,848,510 and net equity of $46,608,542 with net equity increasing by 7.3% compared to the previous year.
With strong cash reserves and sound investments, the organisation goes into the next financial year with a robust balance sheet and a good financial position.
We would like to extend our warmest thanks to our clients, staff, volunteers, industry partners and Board for their ongoing support, contribution and goodwill, as together we strive to achieve a healthier and connected community with excellent care for all.
Emmanuel Tsakis
Don Tidbury Board Chair Chief Executive Officer
Excerpts from Director’s Report
The directors present their report, together with the financial statements, on the company for the year ended 30 June 2024.
Directors
The names of the directors in office at any time during, or since the end of the year are:
Emmanuel Tsakis Board Chair
Julie Busch Director
Vincent Cain Director
Robert Burnham Director
Mark Sullivan Director
Tanya Farell Director
Cheryl A Woollard (appointed 12 December 2023) Director
Carly Moore (appointed 12 December 2023) Director
Nicole Barwick (appointed 12 December 2023) Director
Stefano Scalzo (appointed 1 July 2024) Director
Gary Henry (retired 12 December 2023) Director
Gloria Sleaby (retired 12 December 2023) Director
Margaret Douglas (retired 26 June 2024) Director
Directors have been in office since the start of the financial year to the date of this report unless otherwise stated.
Company secretary
Mrs. Sapphire Christofilos and Mr. Anthony Palmieri held company secretary responsibilities at the end of the financial year.
Qualifications:
Sapphire Christofilos Company Secretary
B Bus (Bus Admin), Corporate Governance Manager
Experience and expertise:
Experienced executive governance adviser across the Government sector, leading the policy and governance portfolio in a large-scale complex Government Authority, with a focus on Board, Committee and Executive management.
Key strengths include corporate governance and policy frameworks, state-wide policy development analysis and management, Board and Executive statutory and legal compliance, volunteer and community engagement, privacy and emergency services.
Qualifications:
Anthony Palmieri Company Secretary
B.Com, CPA, Chief Financial Officer/Head of Property
Experience and expertise:
Health and aged care executive with experience across notfor-profit and private sectors. Extensive involvement across community health, retirement villages and residential aged care.
Key strengths include financial management and compliance, stakeholder engagement, development projects and mergers & acquisitions.
Short and long-term objectives
Long term objectives
The long-term objective is to be an industry leader in the planning and delivery of innovative, person-centred health care across the diverse communities of Melbourne’s North, recognised for achieving a significant positive impact on community health and wellbeing.
Short term objectives
Short term objectives are set across the following four pillars:
Clients, Families & Community: to provide excellent health and community care responding to community needs, and prioritising those in highest need.
People, Capability & Culture: to grow a highly engaged and thriving workplace culture, shared by a capable and effective workforce.
Excellence, Systems & Infrastructure: to provide a seamless healthcare environment through innovation and investment in operational design, capability, and performance.
Growth, Sustainability & Partnerships: to ensure organisational sustainability through a focus on collaborative partnerships and considered growth.
Strategy to achieve objectives
The 35 strategies to achieve objectives across the 4 Pillars are documented in the DPV Health Strategic Plan 202227. Annual Plans break down the strategies into achievable actions to be completed in the annual plan year.
Principal activities
The company’s principal continuing activity during the year was the provision of community health, public dental services and enhanced primary care services.
There was no significant change in the nature of the activity of the company during the year.
How activities achieve objectives
Clients, Families & Community activities
Underpinned by the DPV Health Strategic Plan 2022 - 2027, Clinical & Community Service Plan 2022-2037, Together Framework; Community Engagement & Participation, and the Master Plan 2022 - 2037, ensure client participation in service design, planning, delivery, evaluation and governance and services deliver Excellent Care always.
People, Capability & Culture activities
Underpinned by the People & Culture Strategic Plan 20222027, ensure workforce capability, registrations, qualifications, and experience necessary to strengthen Excellent Care standards and maintain a thriving workplace culture.
Excellence, Systems & Infrastructure activities
Underpinned by the Performance & Accountability Framework, Master Plan, IT Cyber Security & Data plans ensure excellent organisational performance quality and accountability, enhancing client and employee experience with fit-for-purpose infrastructure, data integrity, analysis and reporting capability.
Growth, Sustainability & Partnerships activities
Underpinned by the Clinical & Community Service Plan, and the Master Plan ensure organisational sustainability through a focus on collaborative partnerships and considered growth.
Measuring performance
All Annual Plan activities have clear KPIs and are reported on quarterly. Clinical indicators monitor performance against targets, whilst client experience and feedback evaluation are regular features of the overall performance framework. Detailed Business Intelligence reports are used to aid management oversight of performance. Financial and capital investment performance is measured against targets which are monitored by the Finance, Risk & Audit Committee and the Hub Project Control Group.
Review of operations
The operating surplus for the year was:
2023-24 $(604,871) 2022-23 $(3,257,509)
Significant changes
No significant changes in the company’s state of affairs occurred during the financial year.
Member’s guarantee
DPV Health is incorporated under the Corporations Act 2001, and is a company limited by guarantee. In the event of, and for the purpose of winding up of the company, the amount capable of being called up from each member and any person or associate who ceased to be a member in the year prior to the winding up, is limited to $1 for each member, subject to the provisions of DPV Health’s constitution.
At 30 June 2024 the collective liability of members was $38 (2023: $52).
After balance date events
No matters or circumstances have arisen since the end of the financial year which significantly affect or may significantly affect the operations of DPV Health, the results of those operations or the state of affairs of DPV Health in future financial years.
Environmental issues
The company is not subject to any significant environmental regulation.
Directors’ benefits
No Director has received or become entitled to receive, during or since the financial year, a benefit because of a contract made by the company, a firm which a Director is a member or an entity in which a Director has a substantial financial interest except as disclosed in Note 23 to the financial statements. This statement excludes a benefit included in the aggregate amount of emoluments received or due and receivable by Directors shown in the company’s accounts, or the fixed salary of a full-time employee of the company.
Indemnification and insurance of Directors and officers
The company has indemnified all Directors and the Chief Executive Officer in respect of liabilities to other persons (other than the company) that may arise from their position as directors or Chief Executive Officer of the company except where the liability arises out of conduct involving a lack of good faith.
Disclosure of the nature of the liability and the amount of the premium is prohibited by the confidentiality clause of the contract of insurance. The company has not provided any insurance for an auditor of the company or a related body corporate.
Proceedings on behalf of the company
No person has applied for leave of court to bring proceedings on behalf of the company or intervene in any proceedings to which the company is a party for the purpose of taking responsibility on behalf of the company for all or any part of those proceedings.
The company was not a party to any such proceedings during the year.
Information on Directors
Emmanuel Tsakis Board Chair
Qualifications:
MBA, CPA, BBus (Bachelor of Business - Accounting), GAICD
Experience and expertise:
Over 25 years’ financial and senior management experience in local and international not-for-profit sector. Executive roles include Chief Financial Officer, business development and divisional management. Emmanuel is also currently the Board Chair at Housing First, a not-for-profit organisation providing social housing to over 2,000 people across Melbourne.
Key strengths include financial analysis, financial modelling, strategic and business planning.
Special responsibilities: Board Chair, member of the Governance Committee and the IT Steering Committee.
Mark Sullivan Board Director
Qualifications:
MHA, GradDip (Health Administration), Cert. Purchasing & Planning
Experience and expertise:
Considerable experience in the health sector at executive level in regional and specialist hospitals. Currently Chief Operating Officer at Dental Health Services Victoria.
Key strengths include health governance, project management, financial management, continuous improvement and customer service.
Special responsibilities: Member of the Clinical Governance Committee.
Qualifications:
Tanya Farrell Board Director
Masters of Nursing (Midwifery), Diploma Allied Science (Nursing), Honorary PhD (Public Health), Grad Dip (Graduate Diploma), Post Graduate Diploma in Child Health Faculty Nursing Midwifery Certificate, Australian College Midwives, Australian College of Nursing
Experience and expertise:
Experienced Director with extensive experience in the public health sector with comprehensive policy development, senior management, and strategy and planning skills. Member of the Australian College of Midwives and Australian College of Nursing. Key strengths include strategic planning, operational management, change management, human resources, budget management, education and research.
Special responsibilities: Member of Clinical Governance Committee.
Qualifications:
Cheryl Woollard (appointed 12 December 2023) Board Director
Masters of Business (Industrial relations/ HR management), Bachelor of Education, Grad Dip (Training and Development)
Experience and expertise:
Experienced Board Director and Executive with extensive experience in Victorian Public Sector, Health, NFP and large International Corporations. Knowledgeable in leading and serving on Finance, Audit, Strategy, Risk, Governance and People Committees. Extensive experience leading major change in complex organisations both internationally and across Australia.
Key strengths include being a recognised expert in workplace diversity and inclusion and mental health strategies.
Special responsibilities: Chair of the Community Engagement Committee and member of the Governance Committee.
Carly Moore
(appointed 12 December 2023) Board Director
Qualifications: CPA, BBus (Accountancy)
Experience and expertise: Three-time Mayor of Hume City Council.
Experience and expertise in the areas of strategic leadership, finance, governance, stakeholder engagement and management, and business planning.
Key strengths include financial management, problem solving including the alignment of business planning outcomes to set objectives, governance accountability and relationships building.
Special responsibilities:
Member of the Governance Committee and the Community Engagement Committee.
Stefano Scalzo (appointed 1 July 2024) Board Director
Qualifications:
GAICD, Australian Major Project Leadership Academy, Gateway Review Accreditation, Fellow, Churchill Fellowship, Bachelor of Architecture (Hons)
Experience and expertise:
Experienced social infrastructure executive achieving exceptional stakeholder value through quality capital solutions.
Public and private sector experience in developing strategic capital solutions through to investment case preparation and design finalisation.
Key strengths include strategic advisory investment planning, project assurance and benefit realization, design stewardship, executive leadership and governance, advocacy and engagement.
Special responsibilities: Member of the Hub Project Control Group.
Nicole Barwick (appointed 12 December 2023) Board Director
Qualifications:
CA, GAICD, Grad Dip (Information Systems), BEc (Bachelor of Economics), BComm (Bachelor of Commerce)
Experience and expertise:
Experienced Board Director and chair specialising in strategy, optimising the customer experience and risk & financial management.
Key strengths include a breadth of knowledge and experience in financial governance, risk management, Board effectiveness and leadership.
Special responsibilities: Member of the Finance, Risk and Audit Committee.
Qualifications:
Gary Henry (retired 12 December 2023) Board Director
BHlth Admin (Bachelor of Health Administration), Health Executives Development Program (Cornell), GAICD
Experience and expertise:
Experienced health service CEO with experience in strategy and planning, management consulting, health service governance, policy development and organisational change management.
Former Director at Council on the Ageing, and director of Australasian College of Health Service Management, New Zealand Institute of Health Management, and Victorian Healthcare Association.
Key strengths include strategy, governance, policy development and change management.
Special responsibilities: Chair of Governance Committee, since November 2022.
Gloria Sleaby (retired
12 December 2023)
Board Director
Qualifications:
B Ec (Bachelor of Economics), B Ec (Bachelor of Accounting) FCPA, GAICD, MAICD Experienced Director and Advisory Committee member, with comprehensive financial and business management skills in the primary and community healthcare sectors. Member of Advisory Council for the Mental Health Complaints Commissioner, Chair of Victorian Third Age Network CPA Australia.
Experience and expertise:
Key strengths include strategic and business planning, financial management and consumer engagement in the primary and community healthcare services.
Special responsibilities: Member of Finance, Audit & Risk Committee.
Qualifications:
Margaret
Douglas
(retired 26 June 2024)
Board Director
AMusA, MBA (Masters of Business Administration), GAICD, Diploma Journalism, BSc (Bachelor of Science) Physics & Maths
Experience and expertise:
Extensive management experience including 16 years as CEO. Experience is across sectors including government, for profit and not-for-profit. Service industries include law, management, media, travel and mining.
Key strengths include strategic and business planning, commercialisation, driving and implementing organisational change, and customer driven operations.
Previously Board Chair from 2018 to 2022.
Special responsibilities: Chair of the Community Engagement Committee and the Population Health Committee.
Meetings of Directors
There were 14 meetings of directors in addition to the meetings of various board committees. Attendance for each Director was as follows:
Financial Report
of Profit or Loss and Other
for the year ended 30 June 2024
3,167,129 (3,257,509)
Statement of Financial Position for the year ended 30 June 2024
Statement of Changes In Equity for the year ended 30 June 2024
Statement of Cash Flows for the year ended 30 June 2024
Statement of Comprehensive Income for the year ended 30 June 2024
$69,317,147 Total expenses $69,922,018
Locations
1. Broadmeadows Medical and Dental Centre
42-48 Coleraine Street, Broadmeadows VIC 3047
2. Broadmeadows Early Childhood Development Services
1 Sorrento Street, Broadmeadows VIC 3047
3. Craigieburn Dental and Allied Health Services
55 Craigieburn Rd, Craigieburn VIC 3064
4. Craigieburn Disability Services
6 Newbold Avenue, Craigieburn VIC 3064
5. Epping Allied Health and and Community Services
Epping Private Hospital, 230 Cooper Street, Epping VIC 3076
6. Epping Dental Services
187 Cooper St, Epping VIC 3076
7. Epping Residential Supported Living Services
57 Davisson Street, Epping VIC 3076
8. DPV Health Support Office
2 Graystone Court, Epping VIC 3076
9. The Orange Door and DPV Health Mental Health Services
Level 1, Quest Building, Epping VIC 3076
10. South Morang
Disability Services 10 Bushmans Way, South Morang VIC 3752
11. Heidelberg
The Orange Door 56 Burgundy Street, Heidelberg VIC 3084
12. Meadow Heights
Allied Health Services 21-27 Hudson Circuit, Meadow Heights VIC 3048
13. Mill Park Disability Services
31A Morang Drive, Mill Park VIC 3082
14. Mill Park Medical Centre 20 Civic Drive, Mill Park VIC 3082
15. Thomastown Residential Supported Living Services 15 Newton Street, Thomastown VIC 3074
16. Whittlesea Township Dental and Allied Health Services 40-42 Walnut Street, Whittlesea VIC 3757
17. The Orange Door 33 Macedon Street, Sunbury VIC 3429
18. The Orange Door 21 Victoria Street, Coburg VIC 3058
19. Mickleham North Allied Health and Specialist Services
82-90 St Georges Blvd, Mickleham VIC 3064
Services
Medical Services
> Medical Centre - Broadmeadows
> Medical Centre - Mill Park
> Women’s Health Hub
> Men’s Health
> Medical Services for Older People
> Chronic Disease Management
> GP COVID Vaccination Hub
> Procedures Offered
> Family Planning
> Immunisation & Vaccination
> Acupuncture
> Health Assessments
> Patient Information & Fees
> Symptom & Risk Checker
Mental Health
> Counselling, Psychology & Social Work
> Newbold Mental Health Program >
> Head to Health
Aged Care
> Home Care Packages
> Aged Care Assist
> Community Phone Connect Program
> Social Support Programs
> Hospital Admission Risk Program
Community Support
> Aboriginal & Torres Strait Islander
> Family & Domestic Violence
> Men’s Behaviour Change Program
> Refugee Asylum Seeker
> LGBTIQ Community Services
> Homelessness Service
> Healthy Mothers, Healthy Babies
> Pathway to Good Health
> School Focused Youth Service
> Victims Assistance Program
Dental Services
> Public Dental Services
> Affordable Private Dental
> Oral Health Program
Disability Services
> NDIS & Disability Services
> Understanding NDIS
> Adult Community Options
> Support Coordination
> Teen & Young Support
> Social Support Programs
We welcome your feedback on the 2023-24 Annual Report. Please write to us at feedback@dpvhealth.org.au
dpvhealth.org.au | 1300 234 263
Physical Health
> Audiology
> Physiotherapy
> Speech Pathology
> Cardiac Rehabilitation
> Women’s Health Nursing
> Exercise Physiology
> Nutrition and Dietetics
> Occupational Therapy
> Podiatry
> Diabetes Nurse Education
> Diabetes Connect Program
Children’s Services
> Early Childhood Intervention (NDIS)
> Children’s Speech Pathology
> Children’s Physiotherapy
> Children’s Audiology
> Children’s Occupational Therapy
> Children’s Dietetics
> Community Asthma Program
> Pathway to Good Health
