VICTORIA 2021/22
AgedCareGuide.com.au
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To find out more about PICAC across Victoria, contact VIC PICAC member, Centre for Cultural Diversity in Ageing, or visit culturaldiversity.com.au or call 03 8823 7979.
Breaking language barriers
Healthcare professionals in General Practice treat patients from a diverse range of cultural and linguistic backgrounds. A significant proportion of the Australian population speak a primary language other than English and patients with limited English proficiency may be less likely to adhere to medication regimes and follow-up plans. They may also have a decreased understanding of their diagnosis, and less satisfaction with their care. Access to medical interpreter services may improve the quality of care for these patients. The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Government. The service covers more than 100 languages and is available 24/7 on 13 14 50. See pages 215 –223 for a list of aged care homes and home care package providers in Victoria who can meet the needs of people from a range of cultures.
Cultural services
Through training, workshops and information resources, the PICAC program aims to equip and support residential and community aged care service providers to deliver culturally appropriate care.