Aged Care Guide Western Victoria Navigator 2024 by DPS Publishing

2024

AGED CARE GUIDE A

DPS

PUBLICATION

Western Victoria 4 2

T 20

ES VIC W

Navigator

Compact Guide | Care options | Aged care steps AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

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Contents

Aged Care Guide

VICTORIA – WEST 2024

Contents Welcome

Steps to accessing aged care

Research

Preparation

Getting assessed

Finding providers

Managing services

Useful phone numbers & websites

Checklist

16-17

Definitions of terms

Council/ Suburb & Town index

In-home care services

21-22

Home Care Packages directory

23-28

Residential aged care homes directory

29-34

Products and services directory

34-35

Definitions of terms

Advertisers in this Navigator Guide Opal HealthCare

IBC

Regis Aged Care Pty Ltd

8-9

Right at Home Australia

Tender Loving Cuisine

TriCare Ltd

OBC

Uniting AgeWell

IFC-1

Well Placed Care

VICTORIA – WEST 2024

Welcome

A g e d C a re G u i d e . c o m . a u

This handy mini guide will touch on some of the key steps to accessing care at home or in an aged care facility, as well as a directory of providers delivering a range of aged care products and services in Western Victoria. A comprehensive list of government-funded services available in Western Victoria is included in this Navigator Guide, providing details of subsidised residential aged care accommodation and approved Home Care Package providers, together with a list of home care providers and products and services available to you.

Welcome

Welcome to the first special Navigator edition of the Aged Care Guide to Western Victoria 2024.

You can use this Navigator edition in conjunction with our website, AgedCareGuide.com.au , which provides greater detail on homes and services offered. The associated ‘DPS Web ID’ contained in the tables links directly to the relevant provider and the services they offer. To find out more about our range of home, aged care, retirement and disability resources, visit the website or contact us on 1300 186 688 or by emailing info@dps.com.au. DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia Aged Care Guide Western Victoria 2024, Navigator Edition Printed February 2024

Deputy Editor David McManus david.mcmanus@dps.com.au Chief Executive Officer Michelle Beech

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

Steps to accessing aged care

Aged Care Guide

VICTORIA – WEST 2024

Steps to accessing aged care

If you need some help to continue living independently in your own home or that it’s time to move into an aged care home, then you may be wondering where to start. We’ve broken the process down into simple steps that will help you get from A to B in your aged care journey.

Research

Preparation

Learn about the different types of care and discover what options are available to you.

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

Finding providers

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Find providers to deliver a range of products and services meeting your needs and requirements.

Managing services

Read about managing your supports. For example: when your needs change, your supports no longer suit you or you would like to change providers.

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• Apply for interim home care services, home care package & residential care approvals

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• Advocate on your loved ones behalf

• Provide a suitable selection of home care providers, assisted living units & residential aged care facilities • Book facility tours and guide you through the selection process

• Negotiate accommodation fees & charges to seek your best financial outcome • A complete end to end service & post placement follow-up

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enquiries@wellplacedcare.com.au For more info visit: www.wellplacedcare.com.au

Research

Aged Care Guide

VICTORIA – WEST 2024

Research

Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include: Support at home

Different care options that might be available to you include support at home through government-funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance. Basic assistance is offered through the CHSP, but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home. Private providers can also deliver a range of home support services. They are not government funded and you will need to pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short-term assistance to help improve your independence and confidence. If you have not been admitted to hospital, the Short-Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government. There is also a number of non-government-funded residential aged care homes, often referred to as ‘supported and assisted living complexes’ and you will need to cover the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the government.

Daily care is generally not included, but some providers may offer support services at an additional charge or this can be accessed separately through government-funded home support options.

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Preparation

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests. If you’re wanting to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422. An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record. Examples of the questions you may be asked are:

Are you currently receiving aged care services? Are you getting support from a carer or family member? Can you prepare your own meals and do housework? o you need assistance taking a shower or bath and do you need help D getting dressed? Do you feel lonely or isolated? Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for an in-person assessment.

Following this conversation, you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Services (ACAS) for an assessment to determine your abilities and what level of care you require. Here is a list of documents and information you should prepare for the assessment: edicare card and a form of identification; for instance, Department of M Veterans’ Affairs (DVA) card, driver’s license, passport or healthcare card Notes or referrals from your doctor Information about previous home or aged care services you have received Details about support you receive from family, friends or the community uestions and information about aged care that you wish to discuss with the Q assessor, so you have a better understanding of services he contact details of your doctor and any other health professionals you T see regularly The support of an Auslan interpreter or translator, if required The attendance of a guardian or caretaker, if needed

Additionally, consider organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advance Care Directive in place and ensure your will is up to date.

Preparation

Are there any health concerns or did you have a recent fall?

Finding the smile in every day At Regis, we’re here to keep you connected with the things that matter most to you. We understand that everyone’s situation is different. That’s why we’re proud to offer a diverse range of care options that are tailored to your needs, including residential aged care, home care, retirement living and day respite. For the past 30 years, we’ve been dedicated to helping senior Australians find joy and fulfillment in every day. Enquire today to find out how we can support you or your loved one.

regis.com.au | 1300 998 100

To find out more about our aged care communities in VIC, call us on 1300 998 100 or visit regis.com.au

VIC Aged Care Homes Regis Alawarra Lodge Regis Armadale Regis Blackburn Regis Brighton Regis Cranbourne

Regis Dandenong North Regis East Malvern Regis Fawkner Regis Frankston

Regis Inala Lodge Regis Macleod Regis Ontario Regis Ringwood

Regis Rosebud Regis Sandringham Regis Shenley Manor Regis Sunraysia

VIC Other Services Regis Home Care Eastern Metro Regis Home Care Mildura

Regis Day Therapy Centre Inala Village Regis Day Respite Inala Village

SCAN TO LEARN MORE ABOUT REGIS

Getting assessed

Aged Care Guide

VICTORIA – WEST 2024

Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with. The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require higher care support, a member of the Aged Care Assessment Services (ACAS) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home. The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you’re struggling with any cognitive issues or memory loss, whether you have problems at home or with personal safety and any activities you engage in with family or in the community. Topics that might be covered or that you may want to bring up during your assessment include: your medical history;

your living arrangements; your support network;

current services and supports you are receiving; your cognitive and behavioural functioning;

how you deal with daily tasks around the home; any health and lifestyle concerns you have.

Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask you for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment feeling confused or stressed. Consider asking questions, such as:

What are my rights and responsibilities during this assessment process?

What services are available in my area?

Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

Following your assessment, you will receive a letter from the government letting you know if you have been approved for aged care services and what supports are funded.

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Finding providers

Aged Care Guide

VICTORIA – WEST 2024

Finding providers

Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Your letter from My Aged Care, confirming you are ready to start accessing services, will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you. Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time? It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences. It’s useful to create a shortlist of providers in your local area to narrow down your search. When considering a potential provider:

Look at the provider’s website, social media pages and online reviews Check out their credentials, such as quality certifications and industry awards Do they have any past or present sanctions or notices of non-compliance? sk them directly or check the government’s non-compliance finder tool at A myagedcare.gov.au/non-compliance-checker

se this Navigator Guide or the AgedCareGuide.com.au directory to search for U service providers in your area that meet your requirements

If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation, it is also essential to discuss fees and services with your new provider so you know how much the support or aged care bed is going to cost.

TLC Meals setting the standard in quality home delivered meals. You’ll love the homemade taste

For over 28 years Tender Loving Cuisine has been serving the community with care, compassion and respect. Australian Made and Owned, our health accredited, home delivered meals cater for dietary requirements with all meals developed and supported by independent review.

Our purpose is to assist clients to maintain their dignity and independence. Assured nutrition, great taste, strict dietary controls and dedicated customer service is at the heart of what we do.

Our extensive menu with over 100 items to choose from includes selections that are Dairy Free, Low Salt, Gluten Free, Heart and Diabetes Friendly.

We proudly provide meals in Aged Care Packages, NDIS, CHSP and the general community in areas of QLD, NSW, ACT and VIC.

With a trusted reputation and Industry Recognition, Tender Loving Cuisine sets the standard in quality and reliability.

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Our purpose is to assist clients to maintain their independent lifestyle. Good nutrition, great taste, dietary controls and dedicated customer service is at the heart of what we do.

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or email clientservices@tlcmeals.com.au Registered Provider of Delivered Meals NDIS, HCP, CHSP | NSW Food Authority Licence 24521 | HACCP Certified

Managing services

Aged Care Guide

VICTORIA – WEST 2024

Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Alternatively, you may like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider. The process of making changes to your current services depends on the type of support you are receiving. However, the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met. If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need to have another aged care assessment. For example: if you were originally assessed as having low-level care needs but your mobility has decreased over time and you would like to access higher level supports. You can request a reassessment by your local ACAS to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services you’re already receiving you may need to consider other options, such as: eviewing your care plan to identify alternative support options and priorities, R such as replacing informal supports with formal supports or considering additional support services – e.g. support on weekends Purchasing additional private services tilising residential care, either as short-term respite to complement your U package or as a long-term option

If your current provider can’t offer the services or changes you want, you can switch to a different provider that can meet your needs. When choosing a new provider:

research and ensure they can meet your needs; c ontact My Aged Care to get a new referral code to give to your new provider and agree on a date to switch your services; otify your current provider, in writing, to let them know you will be terminating n your services with them and from what date. Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

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Useful phone numbers and websites CarerHelp

Health

Dementia Australia carerhelp.com.au 1800 100 500 dementia.org.au Carers Australia Dementia Behaviour Management Advisory 02 6122 9900 carersaustralia.com.au Services (DBMAS) Carers Victoria 1800 699 799 dementia.com.au 1800 514 845 carersvictoria.org.au Dementia Support Australia (DSA) COTA Information Service 1800 699 799 dementia.com.au 1300 135 090 cotavic.org.au National Continence Helpline COTA Victoria 1800 330 066 continence.org.au 03 9655 2100 cotavic.org.au National Dementia Helpline Elder Rights Advocacy 1800 100 500 dementia.org.au 1800 700 600 era.asn.au Seniors Health Card National Seniors 13 23 00 servicesaustralia.gov.au/ 1300 765 050 nationalseniors.com.au individuals/services/centrelink/ Older Person’s Advocacy Network (OPAN) commonwealth-seniors-health-card 1800 700 600 opan.org.au Legal Seniors Rights Victoria 1300 368 821 seniorsrights.org.au Consumer Affairs Victoria 1300 558 181 consumer.vic.gov.au Cultural Office of the Public Advocate Centre for Cultural Diversity in Ageing 1300 309 337 publicadvocate.vic.gov.au (PICAC) State Trustees VIC 03 8823 7979 culturaldiversity.com.au 1300 138 672 statetrustees.com.au Ethnic Communities Council of Victoria Victoria Legal Aid 03 9354 9555 eccv.org.au 1300 792 387 legalaid.vic.gov.au Federation of Ethnic Communities’ Council Victorian Civil and Administrative Tribunal of Australia (VCAT) 02 6282 5755 fecca.org.au 1300 018 228 vcat.vic.gov.au Translating and Interpreting Service Other 13 14 50 tisnational.gov.au Carer Gateway Government 1800 422 737 carergateway.gov.au Aged Care Quality & Safety Commission Communication and Assistive Technology 1800 951 822 agedcarequality.gov.au (ComTEC) (ILU Victoria) Department of Veterans’ Affairs 03 9633 6945 yooralla.com.au/services/ 1800 838 372 dva.gov.au communication-and-assistive-technology/ My Aged Care comtec National Relay Service 1800 200 422 myagedcare.gov.au 1800 555 660 infrastructure.gov.au Service Victoria Open Arms - Veterans & service.vic.gov.au Families Counselling Services Australia - Aged Care Line 1800 011 046 openarms.gov.au 1800 227 475 servicesaustralia.gov.au/ageing Relationships Australia Services Australia - Carers & Disability 1300 364 277 relationships.org.au 13 27 17 servicesaustralia.gov.au/carers Residents of Retirement Villages Victoria Services Australia - Medicare 03 9015 8402 rrvv.org.au 13 20 11 servicesaustralia.gov.au/medicare Seniors Card (VIC) Services Australia - Older Australians 1300 797 210 seniorsonline.vic.gov.au 13 23 00 servicesaustralia.gov.au/ageing SWEP (Statewide Equipment Program) 1300 747 937 swep.bhs.org.au Volunteering Victoria 03 9052 4524 volunteeringvictoria.org.au

Useful phone numbers and websites

Advocacy

Checklist

Aged Care Guide

VICTORIA – WEST 2024

Checklist

From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process, we’ve created a checklist with important things to remember.

Assessment

Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au Organise a face-to-face assessment with an ACAS Gather medical information for the assessment Have your assessment

Receive successful application letter

tart preparing to access aged care services at home or for a move into S aged care

Financial

Referral for government-funded aged care

ssess what you can afford for fees and costs in aged care, including basic daily A fee, means-tested care fee, accommodation fee and fees for extra or additional services. Use the AgedCareGuide.com.au fee estimator to help you Contact Centrelink if you require financial assistance Fill out the application for the income and asset test

rrange a financial assessment through Services Australia, contact A 1800 277 475

etermine your home plan; are you selling, keeping, or renting out your D family home? Do you require a reverse mortgage to help pay for aged care? Optionally, you can engage a financial planner or advisor

Important documents Update your will

Create an Advance Care Directive

Create an enduring power of attorney Create an enduring guardian

Notify your executors, administrators and attorneys

Update your family and friends about your wishes and goals Access and prepare your full medical history

ompile the contact details of important people, like family or C medical specialists

Create a list of your personal preferences, i.e. religion, culture, allergies, etc ptionally, you can appoint a nominee to deal with the government and O Centrelink on your behalf

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Searching for aged care

Use the AgedCareGuide.com.au to find service providers and aged care facilities near you

Make a list of things that are important to you to have in an aged care facility Utilise the Compare Provider tool on AgedCareGuide.com.au

end an enquiry to a facility by using the form at the bottom of S AgedCareGuide.com.au nursing home profiles Make a short list of aged care facilities you like

Visit the facilities you are interested in for a tour or meet with service providers sk as many questions as possible of the facilities or providers you are A considering to get a good understanding of their services and applicable fees Compile notes of facilities you have visited

Optionally, you can organise residential respite to trial a potential facility ptionally, you can enlist a placement consultant to assist with finding O a facility

Applying to aged care

Have your name on the waiting list for a facility Apply to multiple facilities

Accept an offer from an aged care home

Confirm placement in an aged care facility

Provide important documents regarding your financial situation

egotiate care and accommodation with your provider – you can have N someone negotiate on your behalf Seek legal advice before signing any documentation from the facility

nter into an agreement with your aged care home: resident agreement, E accommodation agreement or, optionally, an extra services agreement Have a care plan put together When moving, notify:

Centrelink or Department of Veterans’ Affairs; Australian Taxation Office; Medicare;

doctors, specialists and pharmacist; Australian Electoral Commission; local council and post office;

current support at home providers

family, friends and neighbours;

health insurance, superannuation and bank;

utilities, i.e. phone, gas, electricity and water.

onfirm what furniture and personal items you are able to bring to your C new home

Checklist

Fill in an application form for a home

Definitions of terms

Aged Care Guide

Definitions of terms

VICTORIA – WEST 2024

Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home. Aged Care Assessment Services (ACAS) – Assess and approve older people for Australian government-subsidised aged care services. Assessment – A face-to-face assessment with a member of an ACAS to review whether someone is eligible to enter a government-funded aged care home. ATSI – Aboriginal and Torres Strait Islander. Used to indicate services cater for ATSI people. CALD – Cultural and linguistically diverse. Used to indicate services cater for people of different backgrounds. Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met. Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services. CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative. Consumer-directed care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis. Daily accommodation payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, i.e. monthly. This is not a refundable payment. Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living. Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families. Income and means test – Calculates how much you will need to pay your aged care provider based on your current income and assets. My Aged Care – Australian Government aged care services portal and contact centre. NESB – Non-English speaking background. Used to indicate services cater for people who speak other languages. Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes. RAD/DAP combination – This includes both partial lump sum and daily payments for aged care accommodation. Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility. Refundable accommodation deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In-home assessments of new and existing clients/ carers for CHSP services. Respite care – Services provided so a client or their carer can take a break from their daily routine. Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding. Supported residential services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

Aged Care Guide

VICTORIA – WEST 2024

Council (LGA) reference index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and Home Care Packages in that local government area (commonly referred to as a council district).

Council District

Page Reference Residential Home Care

Brimbank Hobsons Bay Hume

30 30-31 31

23-28 23-28 23-28

Council District Maribyrnong Melbourne Melton

Page Reference Residential Home Care

31-32 32

23-28 23-28 23-28

Council District Moonee Valley Moreland Wyndham

Page Reference Residential Home Care

32 33 33-34

23-28 23-28 23-28

Suburb & town reference index

A list of suburbs and the page references where all the aged care homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

Suburb / Town Altona Meadows Altona North Ardeer Ascot Vale Avondale Heights Broadmeadows Brunswick Brunswick East Brunswick West Burnside Cairnlea Coburg Coburg North

Page 30 30 30 32 32 31 33 33 33 32 30 33 33

Suburb / Town Coolaroo Craigieburn Delahey Essendon Essendon North Fawkner Fitzroy North Flemington Footscray Gladstone Park Glenroy Greenvale Hoppers Crossing

Page 31 31 30 32 32 31 33 32 31 31 33 31 33

Suburb / Town Jacana Keilor Downs Keilor East Kingsville Maidstone Meadow Heights Melton Moonee Ponds Newport Pascoe Vale Pascoe Vale South Point Cook St Albans

Page 31 30 32 31 32 31 32 32 31 33 33 33 30

Suburb / Town Sunbury Sunshine Sunshine North Sunshine West Sydenham Tarneit Werribee Westmeadows Williams Landing Williamstown Wyndham Vale

Page 31 30 30 30 30 33 34 31 34 31 34

In-home care services See Definition of Terms page 18

PHONE (03)

CHS PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Pro fes lth S Hom ervic sionals e M es a Mea inte n an ls Med &/or S ce / Ga rde ica hop Pall tion S ping ning upe iati v r e visi C Per on son are Pha al Care rma Res ceuti pite cal Soc Care Delive ry ial & Tran /or R spo ecrea rt tion al

AgedCareGuide.com.au

VICTORIA – WEST 2024

Notes

Advert Page

DPS Web ID 64126

9 21355 99 9 9 999 9 999 1300 819 200 9 9 AccessCare 99 9 99999 999 Pet care, Emergency after hours service 17601 61989 8820 0000 Active Community Group 99999 9 999999999 20697 9689 9170 9 AMCS Home Care Services CALD 99 99999 999 41062 1300 160 170 9 99999 9 99999 999 Australian Unity Home Care Services 17635 5366 7999 Ballan Health and Care Services 9 21847 13 22 78 Baptcare Coasthaven Community 9 20595 13 22 78 9 9 Baptcare Nursing & Allied Health 9 9 9 62221 8809 0050 9 BASScare Home Care 9 999 9 999 38767 9880 4703 9 9 BASScare Meals on Wheels Note 1 9 20282 9880 4709 9 BASScare Social Support Services 99 17577 1300 236 382 9 9 Benetas Home Care East 24 hour care available 99 99999 999 17720 1300 236 382 9 99 99 Benetas Home Care Gippsland 99999 999 24 hour care available 17608 1300 236 382 9 9 Benetas Home Care North West 99 99999 999 24 hour care available 17718 1300 236 382 9 99 99 Benetas Home Care Rural North West 24 hour care available 99999 999 17703 1300 236 382 9 9 Benetas Home Care South 24 hour care available 99 99999 999 BodeWell Community Care VIC Privately Funded 17897 1300 726 291 9 99 99 9 999 Services 17584 Brotherhood of St. Laurence Home Care Packages 1300 147 147 9 99 9 999 9 999 Includes overnight respite 18125 1800 527 272 9 99999 Calvary Home Care - Gippsland 999999999 16056 1800 527 272 9 Calvary Home Care - Metro Melbourne 9999 999999999 37128 1300 660 022 Calvary Home Maint & Modifications 9 9 21739 9349 9000 9 CO.AS.IT. Home Care Services (VIC) 9 99 9 999 Healthy Ageing Place Mornington 38880 5978 9700 9 99999 999 9 999 (and home care office) 21741 1300 764 433 9 99999 HenderCare (VIC) 999999999 Note 2 62750 1300 655 688 HomeMade Support 9 99 9 999999999 19815 1300 587 823 Just Better Care VIC 9 99 99999 999 22109 1300 736 573 Mable 9 99 9 999999999 63558 9701 8828 Magical Care Home Care Services 9 99 99999 999 mecwacare - Home Care Services South West 20869 5333 0900 99999 9 999999999 Region (includes Ballarat) mecwacare - Home Nursing & Care Services 63138 5271 4888 99 99 99999 999 Barwon Region 22257 8573 4980 9 99999 mecwacare Home Care Services Ballan 999999999 mecwacare Home Care Services Gippsland Region 38874 8573 4980 9 99999 999999999 (includes Bass Coast) mecwacare Home Care Services North West Metro 19964 8573 4980 9 99999 9 999999999 (includes Melbourne) 21526 mecwacare Home Care Services South East Metro 8573 4980 9 99999 9 999999999 17918 mecwacare Home Care Services South East Region 5841 5454 9 99999 9 999999999 mecwacare Home Nursing & Care Services 63139 5981 7888 9 99999 99999 999 Mornington 17641 4372 9800 9 99999 Mercy Health Home Care Ballarat 999999999 20606 5233 5603 9 99999 Mercy Health Home Care Colac 999999999 61708 5240 7300 9 99999 Mercy Health Home Care Geelong 99999 999 365 Wellbeing Allied Health

9899 9933

Accent Home Care

8720 1338

Note: 1. Meals on Wheels only, shopping excluded

Definition of terms see page 18

2. Includes services for clients with mental health issues

Aged Care Guide

In-home care services See Definition of Terms page 18

PHONE (03)

VICTORIA – WEST 2024

CHS PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Pro fes lth S Hom ervic sionals e M es Mea ainte n an ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

Notes

Advert Page

DPS Web ID 17640

9 99999 999999999 18510 9 99999 999999999 9797 3900 9 99999 Mercy Health Home Care Lynbrook 999999999 Includes Dementia Advisory Service 17604 18984 9385 9444 9 99999 Mercy Health Home Care Parkville 999999999 17590 8414 6050 9 99999 Mercy Health Home Care Reservoir 999999999 19963 5831 2960 9 99999 Mercy Health Home Care Shepparton 999999999 16036 9484 8102 Omni-Care 9 99 999 9 999 21697 1300 117 147 Parkglen Home Care Services 9 99 9 999999999 63886 8731 1696 Pearl Home Care 99999 999999999 37938 13 60 33 Plena Healthcare 9 8-9 21584 1300 188 740 9 Regis Home Care Eastern Metro 99 9 999999999 11 22069 07 3054 1360 Right at Home RightCare 99999 9 99999 9 9 11 63492 4510 8919 Right at Home Southwest Victoria 9 99 9 99999 999 17671 1300 111 227 Salvos Home Care VIC 9 99 999999999 Note 1 21876 9574 0924 Simply Helping Bayside Peninsula 9 99 99999 999 Note 2 62773 Simply Helping Central and Northern Melbourne 9661 0499 9 99 999 9 999 21880 5341 8046 Simply Helping Central Highlands & Djerriwarrh Note 2 9 99 99999 999 21881 5261 4808 Simply Helping Geelong & Barwon 9 99 99999 999 Note 2 21882 9799 4676 Simply Helping Gippsland South & West Note 2 9 99 999 9 999 21883 5795 1635 Simply Helping Goulburn Valley Note 2 9 99 99999 999 21877 0448 225 177 Simply Helping Greater Eastern Melbourne Note 2 9 99 99 9 999 21878 Simply Helping Inner & South Eastern Melbourne 9574 0924 9 99 99999 999 Note 2 20278 5486 0203 Simply Helping Loddon Mallee Note 2 9 99 999 9 999 21879 9001 8585 Simply Helping North East Melbourne Note 2 9 99 99999 999 62774 Simply Helping Outer South Eastern Melbourne 0406 316 334 9 99 99999 999 21884 5381 2076 Simply Helping South West (VIC) 9 99 99999 999 Note 2 21964 1800 778 767 St Vincent's Care - Home Care Melbourne 9 99 9 99999 999 61573 9763 8009 Star Residential Care 9 9 99 9 999 IFC-1 62242 5975 6334 9 Uniting AgeWell Andrew Kerr Home Care 9 99 9 99 IFC-1 61761 5454 2100 9 Uniting AgeWell Bendigo Respite Services 99 IFC-1 63573 Uniting AgeWell Grampians Community Transport 5326 0701 9 9 IFC-1 63283 8527 5880 9 Uniting AgeWell Hume Home Care 9 99 99 9 IFC-1 21522 Uniting AgeWell Respite and Carer Support, Victoria 1300 783 435 9 99 IFC-1 62239 Uniting AgeWell Short-Term Restorative Care (VIC) 9658 5609 9 9 9 9 9 STRC 64079 1300 698 624 9 99 VMCH Ballarat 9 9 999 99999 64083 1300 698 624 9 99 VMCH Echuca 9 9 999 99999 64078 1300 698 624 9 99 VMCH Moe 9 9 999 99999 20859 1300 698 624 VMCH Private Home Care Services 9 99 99 9 999 Overnight services available 64080 1300 698 624 9 99 VMCH Shepparton 9 9 999 99999 64081 1300 698 624 9 99 VMCH Wangaratta 9 9 999 99999 64082 1300 698 624 9 99 VMCH Wantirna 9 9 999 99999 60383 0413 092 769 9 Woman's Way Cleaning Services Pty Ltd 9

Mercy Health Home Care Gippsland

5142 9299

Mercy Health Home Care Hughesdale

9557 0811

Note: 1. Includes access to mobility equipment & assistive technology

2. Includes services for clients living with dementia/disabilities; post hospital support IFC Inside Front Cover

Definition of terms see page 18

AgedCareGuide.com.au

Home Care Packages directory – approved providers

Approved Home Care Package providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a government-funded Home Care Package of any type, you may approach any approved Home Care Package provider to deliver the services you need. Some providers may only provide services in one region while others can service multiple areas. On the following pages you’ll find alphabetised lists of approved providers, in Melbourne city and Western metro.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages. The reference tables for Metropolitan Melbourne are organised in two regions: Melbourne city and Western metro.

The list below is a quick reference guide to help you find in which group council districts are listed. For example: Moreland LGA is grouped under Western metro.

Metropolitan Melbourne regions Council District

Region

Council District

Region

Brimbank Hobsons Bay Hume Maribyrnong Melbourne

Western Western Western Western Melbourne

Melton Moonee Valley Moreland Wyndham

Western Western Western Western

H O M E C A R E P A C K A G E S

HCPs metropolitan & Western

VICTORIA – WEST 2024

Aged Care Guide

VICTORIA – WEST 2024

How to read the HCP table

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements. Ethnicity, country or cultural groups listed under ‘Notes’ apply to all package levels in that row. If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au . The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance. The hours of care are increased at each level of care. i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1. Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R, are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services for people from culturally diverse backgrounds. Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you. These icons help you find the packages that are most suitable for you.

Melbourne city Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Elders Services n AboriginalCareCommunity & Health nn Absolute Home Care nn Accent ACCS North & West nn Active Community nn Age Up Health Group nn

Home Care Packages Levels

Cultural environment

Home Care Packages Supplement

Notes

1234 8Zetg 1234 8Ze 8720 1338 1234 8ZeRg 1800 953 963 1234 8Zg 8820 0000 1234 8ZeYRg 1300 254 326 1234 8ZeR 9383 4244

Packages for veterans

PHONE (03)

Advert Page

Note 1

DPS Web ID

16498 21831

9070 9931

Note: 1. ATSI - Koori Community Aged Care Packages services available 2. Arabic, CALD, Eastern, Northern, Southern & Western European, Indian, LGBTIQ, NESB

Definition of terms see page 18

Packages for people who live in rural, remote or isolated areas

Note 2

21355

Note 3

17683

Note 4

61989

3. Bosnian, Croatian, Macedonian, Slavic 4. Arabic, Asian, CALD, Chinese, German, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese

61667

Melbourne city Western metro

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

AgedCareGuide.com.au

VICTORIA – WEST 2024

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (03)

Advert Page

DPS Web ID

1800 266 328 1234 Support Northern Region (VIC) n annecto atat Home 8ZeYtRg ATSI, CALD, LGBTIQ 17652 1800 266 328 1234 Home Support Western Region (VIC) nn annecto 8ZeYtRg ATSI, CALD, LGBTIQ 19909 1300 763 583 At Home Services Feros Care Western Metro (VIC) Priority to LGBTIQ clients 21151 nn At Your Service Home Care 1234 8g 1300 952 860 38565 nn Auspire Care VIC 1234 8ZeYRg Note 1 Note 2 1300 433 983 1234 38603 nn Australian Multicultural Community Services (AMCS) 8Zeg 9689 9170 1234 CALD 20697 nn Australian Vietnamese Women's Association - Baybrook 8ZeRg 9428 9078 61239 nn AVWA Home Care Services East & South 1234 8Ze 9546 2699 38615 Vietnamese nn AVWA Planned Activity Groups North and Home Care Packages North-East-South 9428 9078 1234 8Zg Vietnamese 18976 nn AVWA Planned Activity Groups West and Home Care Packages West 1234 8Zg 9396 1922 1234 Vietnamese 17705 nn BallyCara HomeCare VIC 8Zg 1300 037 542 Italian 38771 n Baptcare Home Help Northern Metro 1234 8g 13 22 78 Maltese 17583 n Home Help Western Metro 1234 8ZeYRg 13 22 78 1234 17716 nn Baptcare 8ZetRg Maltese 1300 236 382 1234 Home Care North West 17608 nn Benetas 8ZeYRg Note 3 Note 4 1300 307 344 Better Living Home Care Packages (VIC) 19001 nn BlueCross Community Services 1234 8ZeYRg 1300 133 414 CALD 17642 nn BodeWell Community Care Packages North Melbourne Region 1234 8ZeRg 1300 726 291 1234 38177 n BodeWell Community Care Packages West Melbourne Region 8ZeR 1300 726 291 1234 19265 n Bolton Clarke, At Home Support 8ZeR 1300 221 122 17935 nn Brotherhood of St. Laurence Home Care Packages 1234 8Ze 1300 147 147 17584 nn Calvary Home Care - Metro Melbourne 1234 8ZeYR 1800 527 272 1234 16056 nn Care Connect VIC 8ZetR 1800 692 464 1234 17609 nn Care Services Australia 8ZeYtRg Note 4 1300 455 322 38987 nn Chinese Community Social Services Centre (CCSSCI) Home Care Packages 8848 0288 1234 8Z Chinese 17578 nn Claro Aged Care & Disability Services 1234 8Zeg 1300 303 770 1234 22122 nn CO.AS.IT. Aged Care Packages (VIC) ZeYtRg CALD 9349 9000 Italian 17661 nn Colbrow Care 1234 8Zeg 8548 5453 20268 nn Comfort Home Care 1234 8ZeR 02 7258 7211 38406 nn Comm Care 1234 8Zt 9803 3504 1234 38435 nn Continuity Care Australia Pty Ltd 8ZeYtRg Asian, European 1800 012 273 63349 nn Empower Homecare (EPHC) 1234 8ZeYtR 9942 7106 22297 nn Enrich Living Services VIC 1234 8Z 1300 202 003 17674 nn Farris Care Services 1234 8ZeR 1800 572 401 1234 46449 nn FCCVI Home & Community Care 8 9687 9011 Asian, CALD, Filipino 18997 n Feros Care/ At-home aged care in Victoria 1234 8g 1300 418 418 20734 n Five Good Friends Home Care Services VIC 1234 8eR 1300 787 581 22263 nn Five Good Friends NDIS Services 1234 8Z 1300 787 581 1234 49179 nn Fronditha Care Home Care Packages 8Z 9552 4100 17596 CALD, Greek, NESB nn genU Home Care Packages (VIC) 1234 8ZeYtRg 1300 558 368 ATSI, CALD, LGBTIQ 19528 nn Great Service Home Care 1234 8ZeYtRg 1300 122 020 1234 64024 nn Guardian Healthcare Services 8 1300 978 009 1234 61583 nn Guardian Network Home Care Services VIC 8Z 1300 932 273 20711 nn Guardian Network Home Maintenance Services 1234 8Z 1300 932 273 38046 nn 1234 8

Note: 1. CALD, European, South Asian 2. African, CALD, European, Islamic, Muslim, NESB, Slavic, Sri Lankan; Oxygen Supplement Definition of terms see page 18

3. ATSI, CALD, LGBTIQ, NESB 4. CALD, Chinese, European, German, Italian

Aged Care Guide

Melbourne city Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

VICTORIA – WEST 2024

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Network Nursing/Palliative Care nn Guardian Network Nursing/Support Services nn Guardian Happy Living nn HCA Home VICHome Care Packages nn healthAbility Home Care Packages n (VIC) nn HenderCare Home Caring nn Home Instead Melbourne Inner South & Bayside n Home Instead Senior Care Footscray nn Home Physio Melbourne nn Home Support Services (VIC) nn Hume City Council Aged Care Services n integratedliving Australia Victoria n IPC Health Aged Care Services n Home Care Services (VIC) nn IWAA Care In-Home Services n Jewish Care Hume & Southern Riverina n JustJust Better Care Melbourne Bayside & South East Melbourne n Just Better Better Melbourne North West & Inner East n Just Better Care Care n Care VICMelbourne West nn JustJust Better Care Western Victoria n Just Better For U Care nn Kal'ang Respite Care Centre Aboriginal Corporation nn KinCare VIC nn Latrobe Community Health Service nn Let's Get Care (VIC) nn Life Without Barriers VIC nn Lite n' Easy nn Lively Home Care nn Local Guardians Home Care Self Managed Specialists n Mayflower Home Care n - Aged Care With A Difference nn MCWA Home Care Packages nn mecwacare Melbourne City & Inclusion Services n Mercy Health HomeCouncilCareAgeing Geelong n Mercy Health Home Care Parkville nn Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

2. Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish 3. Arabic, Filipino, Greek, Polish, Russian

Definition of terms see page 18

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

Packages for veterans

Cultural environment

Home Care Packages Supplement

PHONE (03)

1300 932 273 1234

Notes

Advert Page

DPS Web ID

38047 8 38048 8 1300 911 728 1234 62822 8ZetR 1300 422 111 1234 38171 8ZetR 9430 9100 1234 19011 8ZetR 1300 764 433 1234 21741 8ZeR Note 1 1300 875 377 1234 39049 8Zeg 9576 8545 1234 20870 8 9317 5204 1234 49351 8Z 1800 166 167 1234 46601 8 1800 854 300 1234 21928 8ZetR 9205 2200 1234 17668 8Z 1300 782 896 1234 21237 8ZetR 9296 1200 1234 17654 ATSI, CALD, LGBTIQ 8ZeRg Note 2 0435 878 173 1234 38679 8Zeg 8517 5999 1234 Jewish 20298 8ZeRg 5873 2034 1234 20453 8Zt 9596 2444 1234 Note 3 38512 8Zg 9070 3436 1234 38502 8Z 9059 9800 1234 62080 8Z 1300 587 823 1234 19815 8Z 5381 1432 1234 38511 8Z 9578 3024 1234 21830 Jewish, NESB 8Zeg Note 4 07 4124 7780 1234 17392 8ZeYg 1300 110 254 1234 16051 8ZetR 1800 242 696 1234 21531 8ZeYtR 1300 497 442 1234 Note 5 38280 8ZeYtRg 1800 792 359 1234 ATSI, CALD, LGBTIQ 20848 8ZetRg 13 15 12 1234 Fee for service available 49557 8 9070 4746 123 39059 8 7067 0555 1234 38858 8Z 9591 1100 1234 61679 8Z 9318 1111 1234 22041 8ZetRg Note 6 8573 4980 1234 17917 8ZeYRg CALD 9658 9658 234 17648 8ZeYR 5240 7300 1234 61708 8ZeYR 9385 9444 1234 18984 8ZeYRg CALD

1300 932 273 1234

4. ATSI, Asian, LGBTIQ; Medication Assistance 5. ATSI, CALD, LGBTIQ, NESB 6. CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian

Melbourne city Western metro

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Health Home Care Reservoir n MercyHealth Home Care Packages nn Merri MiCare Home Packages -Victoria nn MiCare Home Care Care Southern nn Moonee Valley CityPackages n Morcare Services Council Aged & Disability Services nn Northern Health n Northern Health Home Care Packages n nn Omni-Care Home Care Services nn Parkglen PCCV Home Care Packages nn Pearl Home Care East n Pearl Home Care -- Melbourne West Victoria nn Pearl Home Care - Melbourne East Melbourne Vic n Pearl Home Care - North South Yarra VIC n Pearl Home Care Melbourne Central n Pearl Home Care North Melbourne Victoria n People First Healthcare nn Prestige Inhome Care Melbourne nn Prompt Care Home Care Packages Metropolitan VIC nn PRONIA Aged Care Services Eastern/Northern Metro Region nn PRONIA Aged Care Services Southern/Western Metro Region nn rainbow care and support nn Regis Home Care Eastern Metro n Right at Home RightCare nn Royal Freemasons Home Care nn RusCare Community Care n Sacred Heart Local nn Salvos Home Care VIC nn Senior Helpers Casey n Sequel Home Care nn SereneCare nn Silver Chain nn Simply Helping Geelong & Barwon n Cross Care (SA, NT & VIC) Inc Home Care Victoria n Southern nn Spectrum Care - Home Care VIC nn StStarVincent's Residential nn Sunbury and CobawCareCommunity Health Home Care Packages n Loving Cuisine Australia Pty Ltd nn Tender nn The CareSide

Note: 1. Arabic, Asian, CALD, European, LGBTIQ, Latin American, NESB 2. CALD; Meals on Wheels available 3. African, Asian, Chinese, Indian, Korean 4. ATSI, CALD, LGBTIQ, NESB

Definition of terms see page 18

AgedCareGuide.com.au

VICTORIA – WEST 2024

Home Care Packages Levels PHONE (03)

Home Care Packages Supplement

Notes

Advert Page

DPS Web ID

17590 1234 8ZeYRg Greek, Italian 19329 1234 8ZeYRg CALD, LGBTIQ Note 1 1300 064 064 1234 18308 8ZetRg Note 1 1300 064 064 1234 17573 8ZeRg Note 2 9243 8748 1234 17633 8ZeYRg Note 3 9800 4433 1234 38425 8Zetg 9495 3144 1234 47043 8ZtR 9495 3219 1234 Note 4 16338 8ZeRg 9484 8102 234 16036 8Z 1300 117 147 1234 21697 8ZeR 9569 4020 1234 CALD, Polish 17576 8ZetRg 0411 848 233 1234 63086 8Z 0432 810 603 1234 63025 8Zt 9939 7540 1234 62144 8Z 0410 678 266 1234 63577 8Z 9124 3744 1234 63023 Z 1300 030 356 1234 63024 8Z 9402 9533 1234 38676 8ZeYtRg Note 5 1300 103 010 1234 20261 8Z 1800 472 273 1234 21435 8ZetR 8560 4444 1234 22268 CALD, Greek 8ZeRg 9388 9998 1234 CALD, Greek 18396 8ZeRg 0403 874 840 1234 63595 1300 188 740 1234 8-9 21584 8ZeYR 07 3054 1360 1234 Note 6 11 22069 8ZR 1800 756 091 1234 17651 8ZeYtR 9793 0028 1234 Note 7 21812 8ZeYRg 8530 8300 1234 Dutch, Spanish 17603 8Zeg 1300 111 227 1234 17671 8Ze 9133 4056 1234 20312 8Z 9499 1200 1234 22114 8Z 1300 773 174 1234 61689 8ZeYR 1300 650 803 1234 37569 8ZeR 5261 4808 1234 21881 8Z 1800 852 772 1234 62801 ATSI, CALD, LGBTIQ 8Zg 1300 735 653 1234 CALD 19907 8ZeYRg 1800 778 767 1234 22001 8Z 9763 8009 1234 61573 8 5421 6061 1234 ATSI 22254 8ZeRg 1800 801 200 1234 13 63101 8 1300 854 080 1234 38183 8ZetR 8414 6050 8319 7430

5. ATSI, African, Arabic, Asian, CALD, LGBTIQ 6. Oxygen and Enteral Feeding Supplement 7. Arabic, European, Jewish, Muslim, Polish, Russian, South Asian, Ukrainian

Aged Care Guide

Melbourne city Western metro

General packages suitable for all eligible clients

Packages for people with dementia

Packages for people who are financially or socially disadvantaged

VICTORIA – WEST 2024

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Packages for people who live in rural, remote or isolated areas

Packages for veterans

Cultural environment

Home Care Packages Supplement

Notes

PHONE (03)

Advert Page

DPS Web ID

9898 5566 1234 Note 1 & Community Care 38303 nn TSCUnitedHomeSpanish 8Zg Note 2 9318 2949 1234 American Welfare Centre Home Care Packages 22039 nn Uniting AgeWellLatinMelbourne 8ZeYg 9111 9595 North West Metro Home Care CALD IFC-1 17880 nn Vasey RSL Home Care 1234 8Zeg 9810 5570 17680 n Aged Care & Disability Support Services 1234 8ZeR Note 3 9359 2861 1234 21460 nn VASS 8Zeg 0450 876 088 1234 vegetarian, gluten free, low fodmap meal provider) 63754 nn Vege2go(vegan, 8 Note 4 1300 847 466 Vision Australia Home Care Package (VIC) 17632 nn VMCH Ballarat 1234 8etRg 1300 698 624 64079 nn VMCH Echuca 1234 8 1300 698 624 1234 64083 nn VMCH Home Care Services Western Metro Region 8 1300 698 624 1234 CALD, Maltese 18640 nn VMCH Moe 8ZeRg 1300 698 624 64078 nn VMCH Shepparton 1234 8 1300 698 624 64080 nn VMCH Wangaratta 1234 8 1300 698 624 1234 64081 nn VMCH Wantirna 8 1300 698 624 1234 64082 nn Wintringham Home Care Packages Metropolitan VIC 8 9034 4824 17645 nn Woman's Way Cleaning Services Pty Ltd 1234 8ZeYR 0413 092 769 60383 nn 1234 8 Note: 1. Asian, CALD, Chinese, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese 3. Arabic, Assyrian, CALD, Lebanese, NESB, Turkish - Includes multilingual staff 2. CALD, Hispanic, Latin American, NESB, Spanish

4. CALD - Priority for clients who are blind or have low vision

IFC Inside Front Cover

Australia’s Favourite Online Guide

PS QUALITY Est. 1999

- HOME CARE - RETIREMENT LIVING - Residential Aged Care

- State by state Across Australia - join more than 1.6M+ Viewers - Choice & Control - easy to use step by step guide

www.agedcareguide.com.au Definition of terms see page 18

How to read the residential tables

If you also use

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s sw ith ) R e s Extr E a Se pite Be nsuite s Pet rvices ds s on Sec Premis ure es D Sec ement ure i Gar a Unit d S pe cial en ist P Tran a sitio lliative Cult n Care Care ura Bed l Ret ly Spec s irem ific ent Livi ng O nsit e

Aged Care Homes/Facilities arranged by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

DPS Advertisement Web Page Reference ID

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

AgedCareGuide.com.au

VICTORIA – WEST 2024

123 Sample Rd

P 91 50

1234 5678

C D TF

35 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H B ooked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia. Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Definition of terms see page 18

Western Victoria

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs BRIMBANK to HOBSONS BAY

VICTORIA – WEST 2024

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (B e le B d Boo edroom s/Place ked s) sw R Extr espit ith Ens a Se e Be uite s Pet rvices ds s on Sec Premis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative Cult n Care Care ura Bed l Ret ly Spec s irem ific ent Livi ng O nsit e

Notes

1st time user? See page 29

Advertisement Page Reference

DPS Web ID

BRIMBANK Council Ardeer 3022 55 15 45 45

g g

Note 1

16557

D TF

Note 2

63291

60 60 s

Note 3

20883

9116 4100

102 102 s

C D TF

g H Slavic, Ukrainian

16552

138-150 Odessa Ave

9367 7722

50 50 s

28-32 Magnolia St Doutta Galla Grantham Green Fronditha Care St Albans Residential 181 Furlong Rd Aged Care

9364 5235

44 44

9365 4300

90 90 s

TF C D TF

g CALD, NESB g H Greek

90 90 s 63 63

TF TF

CALD, NESB

15606

TF D TF

Note 4

16560

Estia Health Ardeer

30 North St

1300 682 833

St Andrew's Hostel

98 Forrest St

9311 9143

Mekong Cairnlea Vietnamese Aged Care

133 Cairnlea Dr

7378 8188

Kalyna Care

344 Taylors Rd

Cairnlea 3023 Delahey 3037

Keilor Downs 3038 Rosary Home

St Albans 3021

Sunshine 3020

BlueCross Western Gardens

40 Anderson Rd

1300 133 414

Doutta Galla Woornack

6-8 Killara St

9312 0111

Sunshine North 3020 Cumberland Manor Residential Aged Care VMCH St Bernadette's Aged Care Residence

16517

16494 16556 16081

25-27 Wiltshire St

9311 7079

74 42 s

17 Park Dr

1300 698 624

96 94 s

2 Killara St

9312 3111

65 23

Greek, Maltese

16559

Arcare Hillside

50 Community Hub

1300 297 185 1300 272 273

16168

1300 176 925

50 4

352 Sydenham Rd

0408 062 460

137 137

g g g

Note 6

41 Manchester Dr

TF D TF D TF D TF

15682

31 Trickey Ave

70 70 120 120

Note 5

Arcare Sydenham Royal Freemasons Springtime Sydenham Watergardens

51 s 154 154 90 76

Sunshine West 3020

Hope Aged Care Sunshine

Sydenham 3037

HOBSONS BAY Council Altona Meadows 3028 Allanvale Private Nursing Home

38 Ascot St South

9119 5900

Benetas St George's

13-19 Howard St

1300 236 382

Estia Health Altona Meadows

297 Queen St

1300 682 833

Altona North 3025 Altona Gardens Care Community

28-30 Rymill Ct

1300 842 924

Marina

385 Blackshaws Rd

8374 6000

mecwacare Squires Place

375-379 Mason St

8573 4812

C C

16596

TF T

19897

pets may be accepted

16555 16550 16569

62 TF 190 190 s WC D TF 60 Fb g

Note: 1. Croatian, Filipino, German, Greek, Maltese, Polish, Vietnamese 2. European, Greek - Respite Care High/Low 3. Vietnamese - Dementia friendly facility 4. Croatian, Filipino, Italian, Macedonian, Maltese, Polish, Serbian - Dementia care available 5. Dutch, German, Italian, Maltese

CALD - Multicultural diversity 16566

IBC 16564 Note 7

16567

Note 8

20889

6. Croatian, Egyptian, German, Italian, Macedonian, Maltese 7. Multi-faith services, pool, gym, facilities 8. Greek, Italian, Clinical, complex & dementia care, Voluntary Assisted Dying (VAD), Chronic disease management, Mental health care

IBC Inside Back Cover

Definition of terms see page 18

AgedCareGuide.com.au

VICTORIA – WEST 2024

HOBSONS BAY continued to MARIBYRNONG

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (B e le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite d s r Pet vices s s on P r em Sec ises ure D Sec ement ure ia U G n Spe arden it cial ist P Tran allia sitio tive Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

1st time user? See page 29

Advertisement Page Reference

DPS Web ID

HOBSONS BAY Council continued Newport 3015 Calvary Trugo Place

120 Mason St

1800 527 272 P

Westgate Aged Care Facility

4 William St

9391 9222

2 Wintringham Rd

9034 4824

60 60 s

66 Coleraine St

9309 7562

32 32

15 Mladen Ct

1300 682 833

60 60 s

251 Waterview Blvd

1300 272 273

96 96

Regis Fawkner

101F Major Rd

1300 998 100

St Basil's Homes for the Aged

24-36 Lorne St

9358 4444

14 South Circular Rd

120 90 40

Williamstown 3016 Wintringham Hostel Williamstown

HUME Council Broadmeadows 3047 Ottoman Village Aged Care

Coolaroo 3048 Estia Health Coolaroo

Craigieburn 3064

62702

TF TF

16528

TF b g

Note 1

16554

Turkish

15601 15684

TF g

Note 2

20251

76 28 150 150 s

D TF g C D TF b g

Italian

8-9 16474

Note 3

16491

9338 0111

82 17

C D TF

855 Mickelham Rd

9070 8300

90 90 s

2-6 Robinson St

9302 4002

32 32

90 Lightwood Cr

1300 842 924

D TF

3 Wedgewood Rd

9303 6333

132 63

D TF

Calvary Goonawarra

19-25 Anderson Rd

1800 527 272

Riddell Gardens Aged Care

Cnr Spavin Dr & Riddell Rd

9218 5200

72 90 90 s 30 30

Arcare Waterview

D TF

Fawkner 3060

Gladstone Park 3043 Hope Aged Care Gladstone Park

Greenvale 3059 Corpus Christi Community

Jacana 3047 McLellan House Residential Care

Meadow Heights 3048 Meadow Heights Care Community Roxburgh Park 3064 Moran Roxburgh Park

Sunbury 3429

Westmeadows 3049 Baptcare Brookview Community

130 Dimboola Rd

13 22 78

mecwacare Vincent House

125-135 Kenny St

8573 4812

MARIBYRNONG Council Footscray 3011

Note 4

16505

Note 5

18645 IBC 16172 19898

Note 6

TF TF

15978

TF T

20847

16083

16518

1300 176 925

127 127 s 88 75 s 120 120 s 60 6

C T F b g H Chinese, Vietnamese C D T F g CALD, NESB Note 7 TF C D T F g CALD, Chinese, Vietnamese

9680 0400

Baptcare Westhaven Community

50 Pickett St

13 22 78

Doutta Galla Footscray

48 Geelong Rd

9687 6744

James Barker House Aged Care Centre 64 Buckley St

1300 111 227

Royal Freemasons Footscray Aged Care 25 Mephan St

Kingsville 3012 Uniting AgeWell Kingsville Community 319 Geelong Rd

16490

Note: 1. Pets considered, conditions apply 2. Egyptian, Greek, Italian, Maltese 3. Arabic, Croatian, Greek, Italian, Macedonian, Serbian, Sri Lankan 4. Men only - Specialist facility for marginalised men with addiction or complex health needs/history of homelessness

16529 18702 16475 16561

IFC-1 19901

5. Psychogeriatric specific services 6. Hairdressing salon/barber; Ecumenical Prayer room; pets are allowed to visit 7. Care for socially/financially disadvantaged residents or homeless/at risk of homelessness IFC Inside Front Cover IBC Intside Back Cover

Definition of terms see page 18

Aged Care Guide

VICTORIA – WEST 2024

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MARIBYRNONG continued to MOONEE VALLEY

PHONE (03)

s W C DT F b gH

Notes

1st time user? See page 29

Advertisement Page Reference

DPS Web ID

MARIBYRNONG Council continued Maidstone 3012 31 Hampstead Rd

1300 272 273

90 88 s

52 Somerville Rd

9687 8233

2 Nicol Ave

Melton Gardens Willowbrae Melton Estia Health Melton South

34-42 Brooklyn Rd

1300 682 833

Sutton Park Aged Care

126-134 Exford Rd

Arcare Maidstone

D TF

Note 1

18636

47 46

CALD, NESB

15608

1300 272 273

88 88

Note 2

16094

2 Lexcen Cl

9722 5800

116 Centenary Ave

8746 3000

90 90 60 60 s

8099 7700

103 103 113 106 s

C D TF TF

77 Hurtle St

9370 8288

31 31

Chinese

75 75 s 108 94 s 161 161 s 60 60 s

C TF C D TF C D TF C

g g

CALD, NESB

16086

European, Italian

20253

103 103 s 120 120 s 54

D TF F TF

Yarraville 3013 Doutta Galla Yarraville Village

MELTON Council Burnside 3023 Arcare Burnside

Melton 3337

Melton South 3338

MOONEE VALLEY Council Ascot Vale 3032 Victorian Elderly Chinese Hostel

Avondale Heights 3034 BlueCross Riverlea

57 Intervale Dr

1300 133 414

Doutta Galla Avondale Heights

120 North Rd

9325 0000

Embracia Moonee Valley

76-86 North Rd

8579 4800

Ron Conn Nursing Home

33 Westminster Dr

9034 4824

Essendon 3040 Arcadia Aged Care

120 McCracken St

8378 3300

Arcare Essendon

33 Raleigh St

1300 272 273

Trevi Court Aged Care

95 Bulla Rd

9374 3500

46-48 Royal Ave

9379 3322

38779

Essendon North 3041 Royal Avenue Retirement Lodge

16558

16134

Note 3

16210

16519 16243

16085 17902

22019 16177

P 31

18764

Note 4

Flemington 3031 McLean Lodge

1 Little Princes St

9034 4824

Royal Freemasons Gregory Lodge

2/58 Newmarket St

1300 176 925

21 21 73 61

45 13 70 48 58 52 s

TF TF C TF D TF

Keilor East 3033 Cyril Jewell House

68 Hassett Cr

9331 6581

Holloway Aged Care Services

1 Rotary Dr

9331 2733

Keilor East Manor Care Community Mekong Keilor East Vietnamese Aged Care

188A Sterling Dr

1300 842 924

8 Trott Pl

9331 5366

Moonee Ponds 3039 Corandirk House SRS

74A Maribyrnong Rd

9326 2000

CraigCare Moonee Ponds

88 Holmes Rd

0416 304 711

Doutta Galla Queens Park

2-8 Hutcheson St

9372 8888

Note: 1. Croatian, German, Greek, Italian, Maltese, Spanish 2. Croatian, Italian, Maltese, Polish 3. Interconnecting rooms available

Definition of terms see page 18

65 2 s

16513

D TF

Chinese, Greek, Italian

16497

Note 5

16478 16509 IBC 16479

Vietnamese

P 40

16514 18565

138 51 s WC 45 45

TF TF

16003

g H CALD, NESB

15595

4. NDIS participants welcome; No drugs or alcohol allowed on premises 5. Services for residents with mental health issues & degenerative neurological diseases IBC Inside Back Cover

PHONE (03)

s W C DT F b gH

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MORELAND to WYNDHAM

AgedCareGuide.com.au

VICTORIA – WEST 2024

Notes

1st time user? See page 29

Advertisement Page Reference

DPS Web ID

MORELAND Council Brunswick 3056 Boyne Russell House

184 Victoria St

9381 1900

Brunswick Lodge SRS

17 Loyola Ave

9388 0144

P 27

Hope Aged Care Brunswick

34 Lux Way

9380 8028

110 105

9383 4244

25 23 s 60 24 51 s

Brunswick East 3057 Aboriginal Community Elders Services 5 Parkview Ave

Brunswick West 3055 Aurrum Aged Care Brunswick

17 Egginton St

8378 5400

Benetas Gladswood Lodge

15 Waxman Pde

1300 236 382

Bupa Coburg

24 Sutherland St

1800 718 348

Wintringham Gilgunya

23 Harding St

9034 4824

Bethel Aged Care - Anzac Lodge

2-12 Anzac Ave

9353 5000

Northern Gardens

867 Sydney Rd

9428 2800

Regis Fawkner

101F Major Rd

1300 998 100

St Basil's Homes for the Aged

24-36 Lorne St

9358 4444

76 28 150 150 s

217-241 Queens Pde

8638 9100

123 123

Coburg 3058

16508

D TF

Arabic, Chinese, Greek, Italian 16485

18757

TF b g

ATSI

16498

CALD

16476

TF T

75 66 s 51 51

120 90 60 42

D TF TF

16128

g g

Note 1

16484

Note 2

17966

D TF g C D TF b g

Italian

8-9 16474

Note 3

16491

Fawkner 3060

Clifton Views

117 117 90 90 s 1300 133 414 114 103 s 0416 304 711 126 126 9300 2570 P 36 9953 6666 52 52 s

Benetas Colton Close

19 York St

1300 236 382

54 Box Forest Rd

1300 133 414

BlueCross Monterey

858 Pascoe Vale Rd

CraigCare Plumpton Villa Glenroy

7 Lewis St

Glenville Lodge SRS

36 Lytton St

Villa Del Sole Aged Care Residence

73 William St

Pascoe Vale 3044

92 92 s

312-318 Derrimut Rd

8573 4812

9 Hewett Dr

9394 2500

118 118

142 Sunset Views Blvd

9559 0400

120 120 s

9379 0079

317A O'Hea St

Pascoe Vale South 3044 WYNDHAM Council Hoppers Crossing 3029 Point Cook 3030 Point Cook Manor

Tarneit 3029 Sunset Views Manor

Note: 1. CALD, Chinese, European, Filipino, Hindi, Indian, Italian, Nepalese, Sri Lankan, Tamil Accommodation bond (RAD) is not mandatory. Couples rooms subject to availability 2. CALD, Italian - Dementia care available

Definition of terms see page 18

8102 2400

0416 304 711

mecwacare John Atchison Centre

C D TF D TF

1A Virginia St 11 Park St

Dorothy Impey Home

DT C D TF TF C TF b g

140 140 60 15

CraigCare Pascoe Vale Mayflower Edith Bendall

21156

D TF

Glenroy 3046 BlueCross Glengowrie

16116

Coburg North 3058

Fitzroy North 3068

16521

16477 16126 16220 Note 4

16137

Note 5

16043

Italian

16524

Keypad secure facility

19051 16506

15666

18994

C D TF

19896

D TF

62203

3. Arabic, Croatian, Greek, Italian, Macedonian, Serbian, Sri Lankan 4. Greek, Italian, Polish - Keypad secure facility 5. Services for residents who are disabled, brain injured & those with psychiatric issues

Aged Care Guide

VICTORIA – WEST 2024

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs WYNDHAM continued

PHONE (03)

s W C DT F b gH

Notes

1st time user? See page 29 DPS Web ID

Advertisement Page Reference

WYNDHAM Council continued Werribee 3030 13 22 78

Baptcare Wyndham Lodge Community 120 Synnot St Estia Health Werribee

8-10 Russell St

1300 682 833

Glendale Aged Care

265 Heaths Rd

8742 8888

Manor Court Werribee Aged Care

5 Hogan Gr

9742 0699

Mercy Place Wyndham

39 Deutgam St

1300 096 428

St Vincent's Care Werribee

240 Hoppers Lane

1800 778 767

16 Charsworth Way

1300 874 2273

150 150 s 72 72 220 100 74 s 108 94 s 80 80

Williams Landing 3027 TriCare Williams Landing Aged Care Residence

Wyndham Vale 3024

Uniting AgeWell Manor Lakes 9742 7201 15 Buffalo Cr Community Note: 1. Memory support unit for residents with mild cognitive impairment

D TF D C TF C D TF C D TF D TF

PHONE (03)

16133 16493 16510 Pastoral care available

16525 21119

126 126 s

TF b

OBC 63771

IFC-1 17814

Aged Care Guide

Products & services

16530

Note 1

OBC Outside Back Cover IFC Inside Front Cover

VICTORIA - WEST 2024

Advert Page

DPS Web ID

Products & services

PHONE (03)

Advert Page

DPS Web ID

ASSISTIVE TECHNOLOGY

ADVOCACY AND INFORMATION ACA PrimeCare Financial Planning

1300 853 875

38141

24/7 Personal Alarm Serv - MePACS

1800 685 329

37143

Active Community Group

8820 0000

61989

Active Community Group

8820 0000

61989

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Calvary Home Maint & Modifications

1300 660 022

37128

COTA Holidays

1300 150 050

37983

Silverchain Private Care

1300 771 872

63335

COTA Membership

1300 140 050

37463

VitalCALL

1300 360 808

63095

Joseph Palmer & Sons Aged Care Advisers VIC

9601 6847

37608

CASE MANAGEMENT

Mercy Health

1300 478 776

37284

Active Community Group

8820 0000

61989

moveU

0411 757 185

37229

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Real Estate Care Service

1300 759 709

37050

Dementia Support Australia

1800 699 799

37235

VitalCALL

1300 360 808

63095

Mercy Health

1300 478 776

37284

VMCH Carers Supp Serv (Eastern Metro)

1300 698 624

37853

VMCH Carers Supp Serv (Eastern Metro)

1300 698 624

We Plan - Advocacy

8526 8961

62250

Well Placed Care

03 9070 8171

Well Placed Care

03 9070 8171

38111

DEMENTIA ADVISORS

ASSESSMENTS

37853

38111

Active Community Group

8820 0000

61989

Active Community Group

8820 0000

61989

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Dementia Support Australia

1800 699 799

37235

Dementia Support Australia

1800 699 799

37235

Lifeview RC Diversity & Inclusion

1800 543 384

Mercy Health

1300 478 776

37284

Well Placed Care

03 9070 8171

VMCH Carers Supp Serv (Eastern Metro)

1300 698 624

37853

EDUCATION AND TRAINING

VMCH Short Term Restorative Care

1300 698 624

38056

Active Community Group

8820 0000

61989

Well Placed Care

03 9070 8171

38111

Omni-Care Training

9484 8102

38106

VitalCALL

1300 360 808

63095

We Plan - Advocacy

8526 8961

62250

Definition of terms see page 18

38040

38111

Products & services

AgedCareGuide.com.au

VICTORIA – WEST 2024

PHONE (03)

Advert Page

DPS Web ID

END OF LIFE

Products & services

PHONE (03)

Advert Page

DPS Web ID

MOBILITY AND EQUIPMENT CONTINUED

Active Community Group

8820 0000

Well Placed Care

03 9070 8171

61989

Independence Australia

1300 788 855

62148

38111

Silverchain Private Care

1300 771 872

63335

FINANCIAL SERVICES

PLACEMENT CONSULTANTS

ACA PrimeCare Financial Planning

1300 853 875

38141

ACA PrimeCare Financial Planning

1300 853 875

38141

Active Community Group

8820 0000

61989

Joseph Palmer & Sons Aged Care Advisers VIC

9601 6847

37608

COTA Insurance

1300 130 050

37982

moveU

0411 757 185

Joseph Palmer & Sons Aged Care Advisers VIC

9601 6847

37608

Well Placed Care

03 9070 8171

Moneyplan Australia

9374 1133

37543

REAL ESTATE AND MOVING

Murfield Financial Services

5224 2700

37844

Real Estate Care Service

Nixon Financial Services

1300 930 084

38055

SAFETY AND SECURITY

OzPlan Financial Services

9078 6454

38041

Real Estate Care Service

1300 759 709

37050

We Plan - Centrelink and Aged Care Specialist

8526 8961

Well Placed Care

03 9070 8171

37229

38111

1300 759 709

37050

24/7 Personal Alarm Serv - MePACS

1800 685 329

37143

Active Community Group

8820 0000

61989

39055

Calvary Home Maint & Modifications

1300 660 022

37128

38111

Silverchain Private Care

1300 771 872

63335

VitalCALL

1300 360 808

63095

HEALTHCARE/ PATIENT EQUIPMENT 1800 685 329

37143

SKIN AND WOUND CARE

Active Community Group

8820 0000

61989

Active Community Group

8820 0000

61989

Calvary Community Care - Metro Melbourne

1800 527 272

16056

Benetas In Home Nursing & Support

1300 236 382

37866

Independence Australia

1300 788 855

62148

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Silverchain Private Care

1300 771 872

63335

Independence Australia

1300 788 855

62148

Mercy Health Com'ty Nursing Service

1300 478 776

37857

1300 771 872

63335

24/7 Personal Alarm Serv - MePACS

MEDICATION MANAGEMENT Active Community Group

8820 0000

61989

Silverchain Private Care

Calvary Home Care - Metro Melbourne

1800 527 272

16056

VISITORS AND VOLUNTEERS

Mercy Health Com'ty Nursing Service

1300 478 776

37857

Active Community Group

8820 0000

61989

CO.AS.IT. Visitation Prog & Com'ty Visitors Scheme

0481 603 705

21747

MOBILITY AND EQUIPMENT Active Community Group

8820 0000

61989

Calvary Home Maint & Modifications

1300 660 022

37128

Aged Care Guide

Definitions of terms Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home. Aged Care Assessment Services (ACAS) – Assess and approve older people for Australian Government‑subsidised aged care services. Assessment – A face-to-face assessment with a member of an ACAS to review whether someone is eligible to enter a government-funded aged care home.

VICTORIA – WEST 2024

Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families. Income and means test – Calculates how much you will need to pay your aged care provider, based on your current income and assets. My Aged Care – Australian Government aged care services portal and contact centre. NESB – Non-English speaking background. Used to indicate services cater for people who speak other languages.

ATSI – Aboriginal and Torres Strait Islander. Used to indicate services that cater to ATSI people.

Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.

CALD – Cultural and linguistically diverse. Used to indicate services cater for people of different backgrounds.

RAD/DAP combination – This includes both partial lump sum and daily payments for aged care accommodation.

Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services. CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative. Consumer-directed care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis. Daily accommodation payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment. Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.

Refundable accommodation deposit (RAD) – This is paid as a lump sum when entering a governmentfunded aged care facility and refunded, minus agreed deductions, when leaving the facility. Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services. Respite care – Services provided so a client or their carer can take a break from their daily routine. Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding. Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government‑funded facility, but without the funding support.

Ageing is living At Opal HealthCare, we provide high quality residential care for older people. We believe care should be: Deeply personal and tailored to you.

Respectful of your privacy and dignity.

Holistic in approach and caring for your well being.

Centred within a warm environment that builds and nourishes connections with your loved ones.

Supporting you to enjoy what you love.

Talk with us to find out more. Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au

VICTORIA – WEST 2024

A g e d C a re G u i d e . c o m . a u