Aged Care Guide Navigator Eastern Victoria 2024

2024

AGED CARE GUIDE A

DPS

PUBLICATION

Eastern Victoria 4 2

T 20

ES VIC W

Navigator

Compact Guide | Care options | Aged care steps AgedCareGuide.com.au | TalkingAgedCare.com.au / TalkingAgedCare | @TalkingAgedCare

Living well with choice and peace of mind

VICTORIA – EAST 2024

Care and support tailored just for you with Uniting AgeWell Help at home Get assistance with personal and clinical care, household chores, assistive technology and transport

Community support and wellbeing Remain connected through social group and individual activities, outings, allied health and therapy services, seniors gyms, respite and carer services

Independent living Maintain an independent lifestyle in one of our vibrant retirement living communities

Residential care Specialist 24/7 care and support, including dementia and palliative care, within a safe and caring community

With services across Victoria, Uniting AgeWell’s expert, caring team can help you find the right services to meet your needs.

1300 783 435 unitingagewell.org

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Contents

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Aged Care Guide

VICTORIA – EAST 2024

Contents Welcome

3

Steps to accessing aged care

4

Research

6

Preparation

7

Getting assessed

10

Finding providers

12

Managing services

14

Useful phone numbers & websites

15

Checklist

18, 20

Definitions of terms

22

Council/ Suburb & Town index

23

In-home care services

24-25

Home Care Packages directory

26-31

Residential aged care homes directory

32-38

Products and services directory

38-39

Definitions of terms

40

Advertisers in this Navigator Guide Active Community Group

16-17

BlueCross Community & Residential Services

OBC

Medical & Aged Care Group

11

Nazareth Care

19

Opal HealthCare

IBC

Prime Care Financial Planning Pty Ltd

21

Regis Aged Care Pty Ltd

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Tender Loving Cuisine

13

Uniting AgeWell

IFC-1

Well Placed Care

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Welcome

A g e d C a re G u i d e . c o m . a u

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This handy mini guide will touch on some of the key steps to accessing care at home or in an aged care facility, as well as a directory of providers delivering a range of aged care products and services in Eastern Victoria.

A comprehensive list of government-funded services available in Eastern Victoria is included in this Navigator Guide, providing details of subsidised residential aged care accommodation and approved Home Care Package providers, together with a list of home care providers and products and services available to you.

Welcome

Welcome to the first special Navigator edition of the Aged Care Guide to Eastern Victoria 2024.

You can use this Navigator edition in conjunction with our website, AgedCareGuide.com.au , which provides greater detail on homes and services offered. The associated ‘DPS Web ID’ contained in the tables links directly to the relevant provider and the services they offer.

To find out more about our range of home, aged care, retirement and disability resources, visit the website or contact us on 1300 186 688 or by emailing info@dps.com.au.

DPS Publishing Pty Ltd ● 1300 186 688 ● PO Box 1026, Pasadena SA 5042 info@dps.com.au ● AgedCareGuide.com.au ● ABN 53 090 793 730 Advertising Distribution Proudly produced sales@dps.com.au distribution@dps.com.au and printed 1300 186 688 1300 186 688 in Australia Aged Care Guide Eastern Victoria 2024, Navigator Edition Printed February 2024

Deputy Editor David McManus david.mcmanus@dps.com.au Chief Executive Officer Michelle Beech

The factual material contained in this publication has been obtained from information supplied by government departments, industry and organisations, by personal interview and by telephone and correspondence. At the time of going to press the publisher believed that all information submitted for publication was accurate and complete. However, the publisher can take no responsibility for inaccuracies or incomplete information that may have been supplied to them in the course of their enquiries detailed above. The facts published indicate the result of those enquiries and no warranty as to their accuracy can be given. The information in this publication is general in nature and does not constitute financial, legal or other professional advice. Readers should consider whether the information is appropriate to their needs and seek professional advice tailored to their personal circumstances. Images within this publication may have been altered from their original format. © Copyright. No part of this publication can be used or reproduced in any format without express permission in writing from The Publisher. ® Aged Care Guide is a registered trademark.

Steps to accessing aged care

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Steps to accessing aged care

If you need some help to continue living independently in your own home or that it’s time to move into an aged care home, then you may be wondering where to start. We’ve broken the process down into simple steps that will help you get from A to B in your aged care journey.

Research

Preparation

Learn about the different types of care and discover what options are available to you.

Get an understanding of what you need to consider and prepare ahead of starting any aged care services.

Getting assessed

Finding providers

An aged care assessment will help decide what level of support you require so you can get the care that best meets your needs.

Find providers to deliver a range of products and services meeting your needs and requirements.

Managing services

Read about managing your supports. For example: when your needs change, your supports no longer suit you or you would like to change providers.

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Well Placed care Independent

& Personalised

Aged Care Specialists

Specialised Aged Care Advice and Guidance with Future Planning, Home Care & Residential Care Placement Our caring and comprehensive service offers: • A completely independent service (we do not take kickbacks or payments from care providers)

• Assistance with My Aged Care, Services Australia, aged care specific financial advisors and vendor advocates

• Apply for interim home care services, home care package & residential care approvals

Scan this code to receive more information on future planning your aged care

• Advocate on your loved ones behalf

• Provide a suitable selection of home care providers, assisted living units & residential aged care facilities • Book facility tours and guide you through the selection process

• Negotiate accommodation fees & charges to seek your best financial outcome • A complete end to end service & post placement follow-up

Our family centred approach will ease your concerns while we guide your family through all aspects of the Aged Care process. The recommendations we provide are based entirely on your individual circumstances backed by our extensive knowledge of the aged care system and our 10+ years experience in navigating it.

Founding Director Pauline Healy

Call today for a friendly chat: (03) 9070 8171

enquiries@wellplacedcare.com.au For more info visit: www.wellplacedcare.com.au

Research

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Aged Care Guide

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Research

Accessing aged care can be complicated and confusing if you have not used support services before or don’t know where to start.

Whether you need support to remain living independently at home or are looking for alternative accommodation, it is important to know what options are available to you. Different types of care include: Support at home

Different care options that might be available to you include support at home through government-funded programs such as the Commonwealth Home Support Programme (CHSP) or the Home Care Packages (HCP) program.

Home care products and services range from assistance with daily chores and personal care to providing meals, transport assistance and home maintenance.

Basic assistance is offered through the CHSP, but if your needs exceed the level of support offered though this program, then a level 1– 4 Home Care Package can offer higher intensity support to help you stay at home.

Private providers can also deliver a range of home support services. They are not government funded and you will need to pay for services out of your own pocket.

Short-term care

There are a few different support options available if you only need support for a short period of time. These options include respite care, which can be delivered in the community or in a residential care home, offering the opportunity for both you and your carer to take a short break.

At the end of a hospital stay, the Transition Care Program provides short-term assistance to help improve your independence and confidence.

If you have not been admitted to hospital, the Short-Term Restorative Care program is a flexible option that focuses on regaining wellbeing over a short period of time.

Residential aged care

Moving into residential aged care can ensure quality of life and comfort if you are no longer able to remain living independently at home. Also known as nursing or aged care homes, these facilities provide 24/7 care as well as a range of other support services and recreational activities. The cost of care in most Australian aged care homes is subsidised by the Australian Government.

There is also a number of non-government-funded residential aged care homes, often referred to as ‘supported and assisted living complexes’ and you will need to cover the cost of accommodation and care delivered.

Retirement living

Retirement villages are not nursing homes. They are clusters of villas, units or apartments and you will need a reasonable level of independence to move into a retirement setting. Retirement options are not funded by the government.

Daily care is generally not included, but some providers may offer support services at an additional charge or this can be accessed separately through government-funded home support options.

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Preparation

There are a few things to organise before being ready for aged care services. Make a list of what support you’re currently getting, what you feel you need help with and key areas that are important to you in a provider that best align with your wishes and interests.

If you’re wanting to access government-funded supports, the first step in starting your aged care journey is to register with My Aged Care. This can be done online or via a phone call to the My Aged Care contact centre on 1800 200 422.

An operator will ask you a number of questions about your personal circumstances and care needs and set up a central client record.

Examples of the questions you may be asked are:

Are you currently receiving aged care services?

Are you getting support from a carer or family member?

Can you prepare your own meals and do housework? o you need assistance taking a shower or bath and do you need help D getting dressed?

Do you feel lonely or isolated?

Are there any safety risks in the home?

The aim of this screening is to figure out what needs and support you require and whether you are eligible for an in-person assessment.

Following this conversation, you will be contacted by someone from either the Regional Assessment Service (RAS) or a local Aged Care Assessment Services (ACAS) for an assessment to determine your abilities and what level of care you require.

Here is a list of documents and information you should prepare for the assessment: edicare card and a form of identification; for instance, Department of M Veterans’ Affairs (DVA) card, driver’s license, passport or healthcare card Notes or referrals from your doctor Information about previous home or aged care services you have received Details about support you receive from family, friends or the community uestions and information about aged care that you wish to discuss with the Q assessor, so you have a better understanding of services he contact details of your doctor and any other health professionals you T see regularly The support of an Auslan interpreter or translator, if required The attendance of a guardian or caretaker, if needed

Additionally, consider organising your finances and getting advice about how you can pay for any support at home or a place in an aged care facility. It’s also worth making sure you collect medical records, have details about medication handy, have an Advance Care Directive in place and ensure your will is up to date.

Preparation

Are there any health concerns or did you have a recent fall?

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Finding the smile in every day At Regis, we’re here to keep you connected with the things that matter most to you.

We understand that everyone’s situation is different. That’s why we’re proud to offer a diverse range of care options that are tailored to your needs, including residential aged care, home care, retirement living and day respite.

For the past 30 years, we’ve been dedicated to helping senior Australians find joy and fulfillment in every day.

Enquire today to find out how we can support you or your loved one.

regis.com.au | 1300 998 100

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To find out more about our aged care communities in VIC, call us on 1300 998 100 or visit regis.com.au

VIC Aged Care Homes Regis Alawarra Lodge Regis Armadale Regis Blackburn Regis Brighton Regis Cranbourne

Regis Dandenong North Regis East Malvern Regis Fawkner Regis Frankston

Regis Inala Lodge Regis Macleod Regis Ontario Regis Ringwood

Regis Rosebud Regis Sandringham Regis Shenley Manor Regis Sunraysia

VIC Other Services Regis Home Care Eastern Metro Regis Home Care Mildura

Regis Day Therapy Centre Inala Village Regis Day Respite Inala Village

SCAN TO LEARN MORE ABOUT REGIS

Getting assessed

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Aged Care Guide

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Getting assessed

The aged care assessment will help decide what level of support you require. Your assessor will best be able to help you if you provide lots of information about yourself and what day-to-day tasks you struggle with.

The assessment will be done by a social worker, nurse, doctor or other health professional and can take an hour or so.

If the My Aged Care contact centre believes that you are eligible for basic home support you will be assessed by a professional from the Regional Assessment Service (RAS).

If you require higher care support, a member of the Aged Care Assessment Services (ACAS) will visit you at home to assess you for a higher level of support at home to meet your needs or a place in a residential care home.

The assessor will ask you a number of questions about any supports you receive, your current lifestyle, any health concerns or chronic illnesses, how you deal with tasks at home, if you’re struggling with any cognitive issues or memory loss, whether you have problems at home or with personal safety and any activities you engage in with family or in the community.

Topics that might be covered or that you may want to bring up during your assessment include: your medical history;

your living arrangements; your support network;

current services and supports you are receiving; your cognitive and behavioural functioning;

how you deal with daily tasks around the home; any health and lifestyle concerns you have.

Be open and transparent about your wishes and what you believe will be of assistance around the home. They might also ask you for your permission to talk with your doctor or specialist about the impact of any health conditions on your day-to-day life.

The assessment is also an opportunity for you to ask questions. If you don’t understand something, make sure you clarify with your assessor. You shouldn’t be leaving your assessment feeling confused or stressed.

Consider asking questions, such as:

What are my rights and responsibilities during this assessment process?

What services are available in my area?

Are there support options available for my carer?

What financial assistance am I eligible to receive?

Are there culturally appropriate services in the area?

Who can I contact if I have any questions after the assessment?

Following your assessment, you will receive a letter from the government letting you know if you have been approved for aged care services and what supports are funded.

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Let’s travel the journey together At MACG, everything we do is for our residents. As skilled and passionate professionals, family owned and operated for over 25 years, we specialise in providing high quality care in a welcoming, homelike environment.

Our residents enjoy a rich and varied lifestyle, one designed for socialising and emotional wellbeing.

Our 24-hour care teams build strong, meaningful relationships with our residents. This enables us to provide high quality permanent, respite, palliative and complex care.

Family values proudly sit at the centre of everything we do. Afterall, home is where the heart is.

Enquiries are always welcome.

Ashwood

Carrum Downs

Hughesdale

Narre Warren South

Boronia

Coburg North

Narre Warren

Parkdale

Grand Cedar Aged Care (03) 9811 5600 Boronia Residential Aged Care (03) 9762 1877

Carrum Downs Aged Care (03) 9784 2800 Northern Gardens (03) 9350 5033

Oaklea Hall (03) 9569 0988 Casey Aged Care (03) 9705 4200

Casey Manor (03) 9703 0188

Traralgon

Traralgon Aged Care (03) 5176 0759

Parkdale Aged Care (03) 9580 0499

Enquiries welcome (03) 9428 2800 or visit www.maacg.com.au

Finding providers

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Aged Care Guide

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Finding providers

Once you have been assessed and approved for government-funded aged care, either for services in your own home or a place in an aged care home, you can start the process of finding a provider that suits your needs.

Your letter from My Aged Care, confirming you are ready to start accessing services, will include a referral code linked to the type of service you are eligible to access. If you need the support of multiple services, you will be given multiple referral codes, one for each service.

The service provider or aged care home of your choice will need this referral code to access your information with My Aged Care and manage the referral. They’ll also be able to access the funding allocated to you.

Choosing which provider to trust with providing support is an important and personal decision – one that you want to think carefully about and shouldn’t rush.

You may want to start by writing down what you are looking for in a provider and what is important to you. Are low fees important to you or would you like a provider who can support your cultural needs? If accessing home care, do you want the same support worker to assist you each time and do you want to receive support on specific days or are you more flexible with time?

It’s a good idea to discuss your wishes and options with your family and support network, as they may be able to help you research, provide independent opinions on providers or share personal experiences.

It’s useful to create a shortlist of providers in your local area to narrow down your search.

When considering a potential provider:

Look at the provider’s website, social media pages and online reviews Check out their credentials, such as quality certifications and industry awards Do they have any past or present sanctions or notices of non-compliance? sk them directly or check the government’s non-compliance finder tool at A myagedcare.gov.au/non-compliance-checker

se this Navigator Guide or the AgedCareGuide.com.au directory to search for U service providers in your area that meet your requirements

If you aren’t comfortable finding or choosing a provider by yourself, then there are experts who can help you find a nursing home that suits your needs and preferences. A placement consultant has knowledge of local aged care facilities and can make the process of entering aged care smoother. Find a placement consultant on AgedCareGuide.com.au or call 1300 903 627 to access placement services.

Once you have chosen a provider, you will need to contact them to start the home care services you need or to be placed on their waiting list for a bed vacancy. During this conversation, it is also essential to discuss fees and services with your new provider so you know how much the support or aged care bed is going to cost.

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TLC Meals setting the standard in quality home delivered meals.

You’ll love the homemade taste

For over 28 years Tender Loving Cuisine has been serving the community with care, compassion and respect. Australian Made and Owned, our health accredited, home delivered meals cater for dietary requirements with all meals developed and supported by independent review.

Our purpose is to assist clients to maintain their dignity and independence. Assured nutrition, great taste, strict dietary controls and dedicated customer service is at the heart of what we do.

Our extensive menu with over 100 items to choose from includes selections that are Dairy Free, Low Salt, Gluten Free, Heart and Diabetes Friendly.

We proudly provide meals in Aged Care Packages, NDIS, CHSP and the general community in areas of QLD, NSW, ACT and VIC.

With a trusted reputation and Industry Recognition, Tender Loving Cuisine sets the standard in quality and reliability.

TLC Meals deliver to over 3,200 suburbs across NSW, ACT, VIC and QLD

Our purpose is to assist clients to maintain their independent lifestyle.

Good nutrition, great taste, dietary controls and dedicated customer service is at the heart of what we do.

♦ Quality ♦ Taste ♦ Nutrition ♦ Reliability ♦ Service

Call 1800 801 200

or email clientservices@tlcmeals.com.au Registered Provider of Delivered Meals NDIS, HCP, CHSP | NSW Food Authority Licence 24521 | HACCP Certified

Managing services

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Managing services

Throughout your aged care journey, there may come a time where you need to make changes to the services you are receiving.

This may be because you’re going on a holiday or need to go into hospital and don’t need any services to be delivered while you’re away. Perhaps your needs have changed and your current supports no longer suit you. Alternatively, you may like to change providers, either because you’re moving to a different area or because you’re not entirely happy with your current provider.

The process of making changes to your current services depends on the type of support you are receiving. However, the first step should be to talk with your current provider.

Service providers have an ongoing responsibility to make sure you receive quality care and to respect your rights and preferences. They should monitor the services they provide under your care plan to ensure your needs and goals are being met.

If there are significant changes in your care needs they can help you through the process of reviewing your supports.

Reviewing your needs and supports may mean that you need to have another aged care assessment. For example: if you were originally assessed as having low-level care needs but your mobility has decreased over time and you would like to access higher level supports.

You can request a reassessment by your local ACAS to determine if you’re eligible for higher level care. You must be reassessed to move on from CHSP supports and between different levels of Home Care Packages.

Depending on the services you’re already receiving you may need to consider other options, such as: eviewing your care plan to identify alternative support options and priorities, R such as replacing informal supports with formal supports or considering additional support services – e.g. support on weekends Purchasing additional private services tilising residential care, either as short-term respite to complement your U package or as a long-term option

If your current provider can’t offer the services or changes you want, you can switch to a different provider that can meet your needs.

When choosing a new provider:

research and ensure they can meet your needs; c ontact My Aged Care to get a new referral code to give to your new provider and agree on a date to switch your services; otify your current provider, in writing, to let them know you will be terminating n your services with them and from what date.

Be mindful that your current provider may charge an exit fee to cover any administrative costs. Exit fees may vary between providers and the amount should be clearly indicated in your care agreement.

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Useful phone numbers and websites CarerHelp

Health

Dementia Australia carerhelp.com.au 1800 100 500 dementia.org.au Carers Australia Dementia Behaviour Management Advisory 02 6122 9900 carersaustralia.com.au Services (DBMAS) Carers Victoria 1800 699 799 dementia.com.au 1800 514 845 carersvictoria.org.au Dementia Support Australia (DSA) COTA Information Service 1800 699 799 dementia.com.au 1300 135 090 cotavic.org.au National Continence Helpline COTA Victoria 1800 330 066 continence.org.au 03 9655 2100 cotavic.org.au National Dementia Helpline Elder Rights Advocacy 1800 100 500 dementia.org.au 1800 700 600 era.asn.au Seniors Health Card National Seniors 13 23 00 servicesaustralia.gov.au/ 1300 765 050 nationalseniors.com.au individuals/services/centrelink/ Older Person’s Advocacy Network (OPAN) commonwealth-seniors-health-card 1800 700 600 opan.org.au Legal Seniors Rights Victoria 1300 368 821 seniorsrights.org.au Consumer Affairs Victoria 1300 558 181 consumer.vic.gov.au Cultural Office of the Public Advocate Centre for Cultural Diversity in Ageing 1300 309 337 publicadvocate.vic.gov.au (PICAC) State Trustees VIC 03 8823 7979 culturaldiversity.com.au 1300 138 672 statetrustees.com.au Ethnic Communities Council of Victoria Victoria Legal Aid 03 9354 9555 eccv.org.au 1300 792 387 legalaid.vic.gov.au Federation of Ethnic Communities’ Council Victorian Civil and Administrative Tribunal of Australia (VCAT) 02 6282 5755 fecca.org.au 1300 018 228 vcat.vic.gov.au Translating and Interpreting Service Other 13 14 50 tisnational.gov.au Carer Gateway Government 1800 422 737 carergateway.gov.au Aged Care Quality & Safety Commission Communication and Assistive Technology 1800 951 822 agedcarequality.gov.au (ComTEC) (ILU Victoria) Department of Veterans’ Affairs 03 9633 6945 yooralla.com.au/services/ 1800 838 372 dva.gov.au communication-and-assistive-technology/ My Aged Care comtec National Relay Service 1800 200 422 myagedcare.gov.au 1800 555 660 infrastructure.gov.au Service Victoria Open Arms - Veterans & service.vic.gov.au Families Counselling Services Australia - Aged Care Line 1800 011 046 openarms.gov.au 1800 227 475 servicesaustralia.gov.au/ageing Relationships Australia Services Australia - Carers & Disability 1300 364 277 relationships.org.au 13 27 17 servicesaustralia.gov.au/carers Residents of Retirement Villages Victoria Services Australia - Medicare 03 9015 8402 rrvv.org.au 13 20 11 servicesaustralia.gov.au/medicare Seniors Card (VIC) Services Australia - Older Australians 1300 797 210 seniorsonline.vic.gov.au 13 23 00 servicesaustralia.gov.au/ageing SWEP (Statewide Equipment Program) 1300 747 937 swep.bhs.org.au Volunteering Victoria 03 9052 4524 volunteeringvictoria.org.au

Useful phone numbers and websites

Advocacy

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VICTORIA – EAST 2024

Onsite & Outreach Services

(03) 9899 9933

365Wellbeing Allied Health

We Provide Quality Care and Affordable Prices For Our Clients Our goal is to deliver quality of care in a courteous, respectful, and compassionate manner. We hope you will allow us to care for you and be your first and best choice for healthcare.

We will work with you to develop individualised care plans, including management of chronic diseases. We are committed to being the region's premier healthcare network providing person-centered and holistic approaches with onsite and outreach services that inspires clinical and service excellence.

Our Services

Physiotherapy

Occupational Therapy

Podiatry

Dietitian

(03) 9899 9933 www.365wellbeing.com.au contact@365wellbeing.com.au G/F, 4 Watts Street, Box Hill Vic 3128

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Home Care Provider

(03) 8820 0000 We provides quality home care support and wellbeing services for the seniors of diverse backgrounds and cultures in the community in a cost-effective manner.

We are here to answer your questions and assist you to navigate your home care options.

www.activecg.com.au

info@activecg.com.au

1/F, 4 Watts Street, Box Hill, VIC 3128

Checklist

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Checklist

From getting assessed and finding a provider to filling out forms and calculating fees, there is a lot to organise before starting any type of aged care services. To help you with this process, we’ve created a checklist with important things to remember.

Assessment

Contact My Aged Care on 1800 200 422 or apply online at MyAgedCare.gov.au Organise a face-to-face assessment with an ACAS Gather medical information for the assessment Have your assessment

Receive your successful application letter

repare to access aged care services at home or move into a residential P aged care facility

Financial

Referral for government-funded aged care

ssess what you can afford for fees and costs in aged care, including the basic A daily fee, means-tested care fee, accommodation fee and fees for extra or additional services. Use the AgedCareGuide.com.au fee estimator to help you

Contact Centrelink if you require financial assistance Fill out the application for the income and asset test

rrange a financial assessment through Services Australia, contact A 1800 277 475

etermine your home plan; are you selling, keeping or renting out your D family home?

Do you require a reverse mortgage to help pay for aged care?

Optionally, you can engage a financial planner or advisor

Important documents Update your will

Create an Advance Care Directive

Create an enduring power of attorney Create an enduring guardian

Notify your executors, administrators and attorneys

Update your family and friends about your wishes and goals Access and prepare your full medical history

ompile the contact details of important people, like family or C medical specialists

Create a list of your personal preferences, i.e. religion, culture, allergies, etc ptionally, you can appoint a nominee to deal with the government and O Centrelink on your behalf

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Aged care from the heart Welcome to Nazareth Care Camberwell When you enter Nazareth Care, you enter a unique world of warmth and belonging. We have been providing residential aged care to the community for over one hundred years. Driven by our core values, we understand the needs of the elderly – to be respected, treated with dignity and cared for with comfort and love.

Our experienced team deliver exceptional care to all our residents and support to their families. We provide consistency of care, with a team focus to support care needs, lifestyle and wellbeing.

OUR VALUES:

LOVE

COMPASSION

Our residential aged care homes offer: • Permanent and respite care • Individual care plans, unique to the needs of each resident • Clinical, social, emotional & spiritual support • Support services for those living with dementia • Mass held daily & regular services for other denominations • Our Sisters are available to provide pastoral care

PATIENCE

Book your tour today!

Call 1800 749 123 admissions.aus@nazarethcare.com

RESPECT

JUSTICE

HOSPITALITY

Nazareth House Camberwell 16 Cornell St Camberwell VIC 3124

Checklist

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Aged Care Guide

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Searching for aged care

Use the AgedCareGuide.com.au to find service providers and aged care facilities near you

Make a list of things that are important to you to have in an aged care facility Utilise the Compare Provider tool on AgedCareGuide.com.au

end an enquiry to a facility by using the form at the bottom of S AgedCareGuide.com.au nursing home profiles Make a short list of aged care facilities you like

Visit the facilities you are interested in for a tour or meet with service providers sk as many questions as possible of the facilities or providers you are A considering to get a good understanding of their services and applicable fees Compile notes of facilities you have visited

Optionally, you can organise residential respite to trial a potential facility ptionally, you can enlist a placement consultant to assist with finding O a facility

Applying to aged care

Fill in an application form for a home

Have your name on the waiting list for a facility Apply to multiple facilities

Accept an offer from an aged care home

Confirm placement in an aged care facility

Provide important documents regarding your financial situation

egotiate care and accommodation with your provider – you can have N someone negotiate on your behalf Seek legal advice before signing any documentation from the facility

nter into an agreement with your aged care home: resident agreement, E accommodation agreement or, optionally, an extra services agreement Have a care plan put together When moving, notify:

Centrelink or Department of Veterans’ Affairs; Australian Taxation Office; Medicare;

doctors, specialists and pharmacist; Australian Electoral Commission; local council and post office;

current support at home providers;

family, friends and neighbours;

health insurance, superannuation and bank;

utilities, i.e. phone, gas, electricity and water.

onfirm what furniture and personal items you are able to bring to your C new home

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1300 853 875

enquire@primecarefinancial.com.au

www.primecarefinancial.com.au

Definitions of terms

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Aged Care Guide

Definitions of terms

VICTORIA – EAST 2024

Accommodation payment – An amount payable on entry to an aged care home.

Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.

Aged Care Assessment Services (ACAS) – Assess and approve older people for Australian government-subsidised aged care services.

Assessment – A face-to-face assessment with a member of an ACAS to review whether someone is eligible to enter a government-funded aged care home.

ATSI – Aboriginal and Torres Strait Islander. Used to indicate services cater for ATSI people.

CALD – Cultural and linguistically diverse. Used to indicate services cater for people of different backgrounds.

Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Consumer-directed care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.

Daily accommodation payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically, i.e. monthly. This is not a refundable payment.

Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.

Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families.

Income and means test – Calculates how much you will need to pay your aged care provider based on your current income and assets.

My Aged Care – Australian Government aged care services portal and contact centre.

NESB – Non-English speaking background. Used to indicate services cater for people who speak other languages.

Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.

RAD/DAP combination – This includes both partial lump sum and daily payments for aged care accommodation.

Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Refundable accommodation deposit (RAD) – This is paid as a lump sum when entering a government-funded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/ carers for CHSP services.

Respite care – Services provided so a client or their carer can take a break from their daily routine.

Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported residential services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government-funded facility but without the funding support.

AgedCareGuide.com.au

VICTORIA – EAST 2024

23

Council (LGA) reference index

The tables below provide you with an alphabetical list of LGAs and the page reference where you can find details about aged care homes and Home Care Packages in that local government area (commonly referred to as a council district).

Council District

Page Reference Residential Home Care

Knox Manningham Maroondah Melbourne Monash Whitehorse Yarra Ranges

33 33-34 34-35 35-36 36-37 37-38

26-31 26-31 26-31 26-31 26-31 26-31 26-31

Suburb & town reference index

A list of suburbs and the page references where all the aged care homes in that suburb are listed. If a suburb/town is not listed please refer to the next closest suburb.

Suburb / Town Ashwood Bayswater Bayswater North Blackburn Blackburn South Boronia Box Hill Burwood Burwood East Chirnside Park Clayton Croydon Croydon North Doncaster

Definition of terms see page 22

Page 35 33 34 36 36 33 36 35 37 37 35 34 35 33

Suburb / Town Doncaster East Donvale Emerald Ferntree Gully Forest Hill Glen Waverley Healesville Heathmont Hughesdale Kilsyth Knoxfield Lilydale Lysterfield Mont Albert

Page 34 34 37 33 37 36 37 35 36 35 33 38 33 37

Suburb / Town Mont Albert North Montrose Mooroolbark Mount Waverley Mulgrave Nunawading Oakleigh Oakleigh East Oakleigh South Ringwood Ringwood North Rowville Surrey Hills Templestowe

Page 37 38 38 36 36 34 36 36 36 35 34 33 37 34

Suburb / Town Templestowe Lower The Basin Upper Ferntree Gully Vermont Vermont South Wantirna Wantirna South Warburton Wheelers Hill Yarra Junction

Page 34 33 33 35 37 33 33 38 36 38

Aged Care Guide

In-home care services See Definition of Terms page 22

PHONE (03)

VICTORIA – EAST 2024

CHS PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Pro fes lth S Hom ervic sionals e M es Mea ainte n an ls Med &/or S ce / Ga icat hopp rden ing Pall ion S ing upe iati Per ve Care rvision son Pha al Care rm Res aceuti pite cal D Soc Care elive ry ial Tran &/or R spo ecrea rt tion al

24

Notes

DPS Web Advert Page ID 16-17 64126

9 21355 99 9 9 999 9 999 1300 819 200 9 9 AccessCare 99 9 99999 999 Pet care, Emergency after hours service 17601 16-17 61989 8820 0000 Active Community Group 99999 9 999999999 20697 9689 9170 9 AMCS Home Care Services CALD 99 99999 999 41062 1300 160 170 9 99999 9 99999 999 Australian Unity Home Care Services 17635 5366 7999 Ballan Health and Care Services 9 21847 13 22 78 Baptcare Coasthaven Community 9 20595 13 22 78 9 9 Baptcare Nursing & Allied Health 9 9 9 62221 8809 0050 9 BASScare Home Care 9 999 9 999 38767 9880 4703 9 9 BASScare Meals on Wheels Note 1 9 20282 9880 4709 9 BASScare Social Support Services 99 17577 1300 236 382 9 9 Benetas Home Care East 24 hour care available 99 99999 999 17720 1300 236 382 9 99 99 Benetas Home Care Gippsland 99999 999 24 hour care available 17608 1300 236 382 9 9 Benetas Home Care North West 99 99999 999 24 hour care available 17718 1300 236 382 9 99 99 Benetas Home Care Rural North West 24 hour care available 99999 999 17703 1300 236 382 9 9 Benetas Home Care South 24 hour care available 99 99999 999 BodeWell Community Care VIC 17897 1300 726 291 9 99 99 9 999 Privately Funded Services 17584 Brotherhood of St. Laurence Home Care Packages 1300 147 147 9 Includes overnight respite 99 9 999 9 999 18125 1800 527 272 9 99999 Calvary Home Care - Gippsland 999999999 16056 1800 527 272 9 Calvary Home Care - Metro Melbourne 9999 999999999 37128 1300 660 022 Calvary Home Maint & Modifications 9 9 21739 9349 9000 9 CO.AS.IT. Home Care Services (VIC) 9 99 9 999 Healthy Ageing Place Mornington 38880 5978 9700 9 99999 999 9 999 (and home care office) 21741 1300 764 433 9 99999 HenderCare (VIC) 999999999 Note 2 62750 1300 655 688 HomeMade Support 9 99 9 999999999 19815 1300 587 823 Just Better Care VIC 9 99 99999 999 22109 1300 736 573 Mable 9 99 9 999999999 63558 9701 8828 Magical Care Home Care Services 9 99 99999 999 mecwacare - Home Care Services South West 20869 5333 0900 99999 9 999999999 Region (includes Ballarat) mecwacare - Home Nursing & Care Services 63138 5271 4888 99 99 99999 999 Barwon Region 22257 8573 4980 9 99999 mecwacare Home Care Services Ballan 999999999 mecwacare Home Care Services Gippsland Region 38874 8573 4980 9 99999 999999999 (includes Bass Coast) mecwacare Home Care Services North West 19964 8573 4980 9 99999 9 999999999 Metro (includes Melbourne) 21526 mecwacare Home Care Services South East Metro 8573 4980 9 99999 9 999999999 17918 mecwacare Home Care Services South East Region 5841 5454 9 99999 9 999999999 mecwacare Home Nursing & Care Services 63139 5981 7888 9 99999 99999 999 Mornington 17641 4372 9800 9 99999 Mercy Health Home Care Ballarat 999999999 20606 5233 5603 9 99999 Mercy Health Home Care Colac 999999999 61708 5240 7300 9 99999 Mercy Health Home Care Geelong 99999 999 365 Wellbeing Allied Health

9899 9933

Accent Home Care

8720 1338

Note: 1. Meals on Wheels only, shopping excluded

Definition of terms see page 22

2. Includes services for clients with mental health issues

25

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In-home care services See Definition of Terms page 22

PHONE (03)

CHS PF Priv unded ate Se DVA ly Fun rvices Ser ded VHC vices Servi ces Se Dem rvices ent Dom ia Ca re es Hea tic Pro fes lth S Hom ervic sionals e M es a Mea inte n an ls Med &/or S ce / Ga rde ica hop Pall tion S ping ning upe iati v r e visi C Per on son are Pha al Care rma Res ceuti pite cal Soc Care Delive ry ial & Tran /or R spo ecrea rt tion al

VICTORIA – EAST 2024

Notes

Advert Page

DPS Web ID 17640

9 99999 999999999 18510 9 99999 999999999 9797 3900 9 99999 Mercy Health Home Care Lynbrook 999999999 Includes Dementia Advisory Service 17604 18984 9385 9444 9 99999 Mercy Health Home Care Parkville 999999999 17590 8414 6050 9 99999 Mercy Health Home Care Reservoir 999999999 19963 5831 2960 9 99999 Mercy Health Home Care Shepparton 999999999 16036 9484 8102 Omni-Care 9 99 999 9 999 21697 1300 117 147 Parkglen Home Care Services 9 99 9 999999999 63886 8731 1696 Pearl Home Care 99999 999999999 37938 13 60 33 Plena Healthcare 9 8-9 21584 1300 188 740 9 Regis Home Care Eastern Metro 99 9 999999999 22069 07 3054 1360 Right at Home RightCare 99999 9 99999 9 9 63492 4510 8919 Right at Home Southwest Victoria 9 99 9 99999 999 17671 1300 111 227 Salvos Home Care VIC 9 99 999999999 Note 1 21876 9574 0924 Simply Helping Bayside Peninsula 9 99 99999 999 Note 2 62773 Simply Helping Central and Northern Melbourne 9661 0499 9 99 999 9 999 21880 5341 8046 Simply Helping Central Highlands & Djerriwarrh Note 2 9 99 99999 999 21881 5261 4808 Simply Helping Geelong & Barwon 9 99 99999 999 Note 2 21882 9799 4676 Simply Helping Gippsland South & West Note 2 9 99 999 9 999 21883 5795 1635 Simply Helping Goulburn Valley Note 2 9 99 99999 999 21877 0448 225 177 Simply Helping Greater Eastern Melbourne Note 2 9 99 99 9 999 21878 Simply Helping Inner & South Eastern Melbourne 9574 0924 9 99 99999 999 Note 2 20278 5486 0203 Simply Helping Loddon Mallee Note 2 9 99 999 9 999 21879 9001 8585 Simply Helping North East Melbourne Note 2 9 99 99999 999 62774 Simply Helping Outer South Eastern Melbourne 0406 316 334 9 99 99999 999 21884 5381 2076 Simply Helping South West (VIC) 9 99 99999 999 Note 2 21964 1800 778 767 St Vincent's Care - Home Care Melbourne 9 99 9 99999 999 61573 9763 8009 Star Residential Care 9 9 99 9 999 IFC-1 62242 5975 6334 9 Uniting AgeWell Andrew Kerr Home Care 9 99 9 99 IFC-1 61761 5454 2100 9 Uniting AgeWell Bendigo Respite Services 99 IFC-1 63573 Uniting AgeWell Grampians Community Transport 5326 0701 9 9 IFC-1 63283 8527 5880 9 Uniting AgeWell Hume Home Care 9 99 99 9 IFC-1 21522 Uniting AgeWell Respite and Carer Support, Victoria 1300 783 435 9 99 IFC-1 62239 Uniting AgeWell Short-Term Restorative Care (VIC) 9658 5609 9 9 9 9 9 STRC 64079 1300 698 624 9 99 VMCH Ballarat 9 9 999 99999 64083 1300 698 624 9 99 VMCH Echuca 9 9 999 99999 64078 1300 698 624 9 99 VMCH Moe 9 9 999 99999 Overnight services 20859 1300 698 624 VMCH Private Home Care Services 9 99 99 9 999 available 64080 1300 698 624 9 99 VMCH Shepparton 9 9 999 99999 64081 1300 698 624 9 99 VMCH Wangaratta 9 9 999 99999 64082 1300 698 624 9 99 VMCH Wantirna 9 9 999 99999 60383 0413 092 769 9 Woman's Way Cleaning Services Pty Ltd 9 Mercy Health Home Care Gippsland

5142 9299

Mercy Health Home Care Hughesdale

9557 0811

Note: 1. Includes access to mobility equipment & assistive technology

2. Includes services for clients living with dementia/disabilities; post hospital support IFC Inside Front Cover

Definition of terms see page 22

26

Aged Care Guide

HCPs metropolitan & Eastern

H O M E C A R E P A C K A G E S

VICTORIA – EAST 2024

Home Care Packages directory – approved providers

Approved Home Care Package providers deliver home care and support services to members of the community who live at home.

If you’ve been approved for a government-funded Home Care Package of any type, you may approach any approved Home Care Package provider to deliver the services you need.

Some providers may only provide services in one region while others can service multiple areas.

On the following pages you’ll find alphabetised lists of approved providers, in Eastern Victoria as well as Melbourne city.

To help you know which approved providers offer services in a certain region, we’ve included coloured bars down the left hand side of the directory pages.

The reference tables for Metropolitan Melbourne are organised in two regions: Melbourne city and Eastern metro.

The list below is a quick reference guide to help you find in which group council districts are listed. For example: Whitehorse LGA is grouped under Eastern metro.

Metropolitan Melbourne regions Council District

Region

Council District

Region

Knox Manningham Maroondah Melbourne

Eastern Eastern Eastern Melbourne

Monash Whitehorse Yarra Ranges

Eastern Eastern Eastern

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How to read the HCP table

The table on the next few pages lists Home Care Packages approved providers in alphabetical order, detailing the Home Care Packages level they offer and if they offer any package supplements.

Ethnicity, country or cultural groups listed under ‘Notes’ apply to all package levels in that row.

If service providers have an advertisement in this Guide, then the page number of the advert is listed in red under ‘Advert Page’. The ‘DPS Web ID’ number can be used as a unique identifier to find out more information on AgedCareGuide.com.au .

The same type of care and services are provided under each Home Care Package level of care, and these may include transport, domestic assistance, social support, personal care, home maintenance, home modification, nursing care, food services and medication assistance.

The hours of care are increased at each level of care. i.e. more hours of care and services are provided under Home Care Package Level 4 and the least under Home Care Package Level 1.

Package supplements, like the Dementia Supplement Z and the Veterans’ Supplement R are offered to eligible persons only.

Some packages are specifically for people who are financially or socially disadvantaged e, people with housing needs or at risk of homelessness Y or for people who live in rural, remote or isolated areas t. The cultural environment g indicates providers offering services for people from culturally diverse backgrounds.

Based on your care needs, an ACAS assessment will determine what level of care you are eligible for and if any supplements apply to you.

These icons help you find the packages that are most suitable for you.

8

Melbourne city Eastern metro

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan

Home Care Packages Levels

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Supplement

SERVICE PROVIDER

PHONE (03)

Absolute Care & Health

1234 8Ze 1234 8ZeRg 9810 3000 12 8g 1800 953 963 1234 8Zg 1800 953 963 1234 8Zg 8820 0000 1234 8ZeYRg

nn Accent Home Care nn Access Health & Community Richmond n North & West n ACCS South & East n ACCS Active nn Community Group

Notes

8720 1338

g

Cultural environment

DPS Web Advert Page ID 21831

9070 9931

Note: 1. Arabic, CALD, Eastern, Northern, Southern & Western European, Indian, LGBTIQ, NESB 2. Asian, CALD, Dutch, Indian, Turkish, Vietnamese

Definition of terms see page 22

R

Packages for veterans

Note 1

21355

Note 2

18187

Note 3

17683

Note 3

18170

Note 4

16-17 61989

3. Bosnian, Croatian, Macedonian, Slavic 4. Arabic, Asian, CALD, Chinese, German, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese

Melbourne city Eastern metro

28

Aged Care Guide

VICTORIA – EAST 2024

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels

Home Care Packages Supplement

Notes

PHONE (03)

DPS Web Advert Page ID

1300 254 326 1234 61667 nn AgeannectoUp Health 8ZeR 1800 266 328 1234 Support South Eastern Region (VIC) n annecto atat Home 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17660 1800 266 328 1234 Home Support Western Region (VIC) 19909 n At Home Services 8ZeYtRg ATSI, CALD, LGBTIQ 1300 763 583 Feros Care Eastern Metro (VIC) 20736 n At Home Services Feros Care Western Metro (VIC) 1234 8e 1300 763 583 21151 Priority to LGBTIQ clients n At Your Service Home Care 1234 8g Note 1 1300 952 860 38565 nn Auspire Care VIC 1234 8ZeYRg Note 2 1300 433 983 1234 38603 n Australian Multicultural Community Services (AMCS) 8Zeg 9689 9170 1234 CALD 20697 nn Australian Vietnamese Women's Association - Baybrook 8ZeRg 9428 9078 61239 nn AVWA Home Care Services East & South 1234 8Ze 9546 2699 38615 Vietnamese nn AVWA Planned Activity Groups North and Home Care Packages North-East-South 9428 9078 1234 8Zg Vietnamese 18976 nn AVWA Planned Activity Groups West and Home Care Packages West 1234 8Zg 9396 1922 1234 Vietnamese 17705 nn BallyCara HomeCare VIC 8Zg 1300 037 542 1234 Italian 38771 n Baptcare Home Help Eastern Metro 8g 13 22 78 18620 n Baptcare Home Help Western Metro 1234 8ZeYR 13 22 78 Maltese 17716 n Benetas Home Care East 1234 8ZetRg 1300 236 382 17577 ATSI, CALD, LGBTIQ, NESB n Home Care North West 1234 8ZeYRg 1300 236 382 1234 ATSI, CALD, LGBTIQ, NESB 17608 n Benetas 8ZeYRg 1300 307 344 1234 Living Home Care Packages (VIC) 19001 nn Better 8ZeYRg Note 3 1300 133 414 BlueCross Community Services CALD OBC 17642 nn BodeWell Community Care Packages East Melbourne Region 1234 8ZeRg 1300 726 291 19915 n Bolton Clarke, At Home Support 1234 8ZeR 1300 221 122 17935 nn Brotherhood of St. Laurence Home Care Packages 1234 8Ze 1300 147 147 17584 nn Calvary Home Care - Metro Melbourne 1234 8ZeYR 1800 527 272 1234 16056 nn Care Connect VIC 8ZetR 1800 692 464 1234 nn Care Services Australia 8ZeYtRg ATSI, CALD, LGBTIQ, NESB 17609 38987 nn Chinese Community Social Services Centre (CCSSCI) Home Care Packages 130088484550288322 1234 8Z Chinese 17578 nn Claro Aged Care & Disability Services 1234 8Zeg 1300 303 770 CALD 22122 nn CO.AS.IT. Aged Care Packages (VIC) 1234 ZeYtRg 9349 9000 1234 Italian 17661 nn Colbrow Care 8Zeg 8548 5453 1234 20268 nn Comfort Home Care 8ZeR 02 7258 7211 38406 nn Comm Care 1234 8Zt 9803 3504 Asian, European 38435 nn Continuity Care Australia Pty Ltd 1234 8ZeYtRg 1800 012 273 63349 nn Cumberland View Home Care 1234 8ZeYtR 9790 0555 21143 n EACH Home Care Packages (VIC) 1234 8Ze Note 4 1300 003 224 1234 19330 n Empower Homecare (EPHC) 8ZeYR 9942 7106 1234 22297 n Enrich Living Services VIC 8Z 1300 202 003 17674 nn Farris Care Services 1234 8ZeR 1800 572 401 46449 n Feros Care/ At-home aged care in Victoria 1234 8 1300 418 418 20734 n Five Good Friends Home Care Services VIC 1234 8eR 1300 787 581 1234 22263 nn Five Good Friends NDIS Services 8Z 1300 787 581 1234 49179 nn Fronditha Care Home Care Packages 8Z 9552 4100 17596 CALD, Greek, NESB nn genU Home Care Packages (VIC) 1234 8ZeYtRg 1300 558 368 ATSI, CALD, LGBTIQ 19528 nn 1234 8ZeYtRg

Note: 1. CALD, European, South Asian 2. African, CALD, European, Islamic, Muslim, NESB, Slavic, Sri Lankan; Oxygen Supplement

Definition of terms see page 22

3. CALD, Chinese, European, German, Italian 4. Includes packages for DVA & homeless clients

OBC Outside Back Cover

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These icons help you find the packages that are most suitable for you.

8

Melbourne city Eastern metro

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Service Home Care nn Great Guardian Services nn Guardian Healthcare Network Home Services VIC nn Guardian Network Home Care Maintenance nn Guardian Network Nursing/Palliative CareServices nn Guardian Network Nursing/Support Services nn HammondCare At Home Melbourne n Living Home Care Packages nn Happy Home VIC nn HCAhealthAbility Home Care Packages n (VIC) nn HenderCare Care Assistance South East Melbourne n Home Home nn Home Caring Melbourne Blackburn & Eastern Suburbs n Home Instead Instead Inner East n Instead Melbourne Melbourne Inner South & Bayside n Home Instead Melbourne Outer East & Glen Waverley n Home Home Melbourne Outer North East n Home Instead Instead Outer North East n Home Instead Melbourne Senior Care n Home Physio Melbourne Footscray nn Home Support Services (VIC) nn Iris Manor n Home Care Services (VIC) nn IWAA Care In-Home Services nn Jewish Just Better Melbourne Bayside & South East Melbourne n Just Better Care Melbourne North West & Inner East n Just Better Care Melbourne Outer East & Melbourne Outer North East n Just Better Care Care VIC nn Just For U Care nn Kal'ang Respite Care Centre Aboriginal Corporation nn KinCare VIC nn Latrobe Community Health Service nn Let's Get Care (VIC) nn Life Without Barriers VIC nn Lite n' Easy nn Note: 1. Arabic, Asian, Chinese, Greek, Hindi, Indian, Italian, Vietnamese

2. Arabic, Bosnian, CALD, Egyptian, Lebanese, Muslim, South African, Turkish

Definition of terms see page 22

t

Packages for people who live in rural, remote or isolated areas

Home Care Packages Levels

R

Packages for veterans

Home Care Packages Supplement

PHONE (03)

1300 122 020 1234

Notes

g

Cultural environment

DPS Web Advert Page ID

64024 8 1300 978 009 1234 61583 8Z 1300 932 273 1234 20711 8Z 1300 932 273 1234 38046 8 1300 932 273 1234 38047 8 1300 932 273 1234 38048 8 1800 826 166 1234 22260 8ZetR 1300 911 728 1234 62822 8ZetR 1300 422 111 1234 38171 8ZetR 9430 9100 1234 19011 8ZetR 1300 764 433 1234 21741 8ZeR 9005 1159 1234 21933 8ZeR Note 1 1300 875 377 1234 39049 8Zeg 9877 3773 1234 20864 8Z 9913 7710 1234 20866 8Z 9576 8545 1234 20870 8 9754 4861 1234 20867 8Z 9439 6676 1234 38530 8Z 9439 6676 124 61856 8Ze 9317 5204 1234 49351 8Z 1800 166 167 1234 46601 8 1800 854 300 1234 21928 8ZetR 9813 8566 1234 16185 CALD, NESB 8ZRg Note 2 0435 878 173 1234 38679 8Zeg 8517 5999 1234 Jewish 20298 8ZeRg 9596 2444 1234 Note 3 38512 8Zg 9070 3436 1234 38502 8Z 5972 1860 1234 61580 8Z 1300 587 823 1234 19815 8Z 9578 3024 1234 21830 Jewish, NESB 8Zeg Note 4 07 4124 7780 1234 17392 8ZeYg 1300 110 254 1234 16051 8ZetR 1800 242 696 1234 21531 8ZeYtR 1300 497 442 1234 ATSI, CALD, LGBTIQ, NESB 38280 8ZeYtRg 1800 792 359 1234 20848 8ZetRg ATSI, CALD, LGBTIQ 13 15 12 1234 Fee for service available 49557 8 3. Arabic, Filipino, Greek, Polish, Russian 4. ATSI, Asian, LGBTIQ; Medication Assistance

Melbourne city Eastern metro

30

Aged Care Guide

VICTORIA – EAST 2024

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care nn Lively Guardians Home Care Self Managed Specialists n Local Community Care n MannaCare MCWA Aged A Difference nn mecwacare HomeCareCareWithPackages nn Melbourne City Council Ageing & Inclusion Services n Mercy Health Home Care Hughesdale n Health Home Care Parkville n Mercy Health Home Care Reservoir n Mercy Merri Health Care Packages n MiCare HomeHome Care Packages nn MiCare Home Care Packages -Victoria n Morcare Services Southern nn Northern Health n Olivet Care Home Care Services n nn Omni-Care Home Care Services nn Parkglen Home Care Packages nn PCCV Home Care - Melbourne East nn Pearl Pearl Care - Melbourne West Victoria n Pearl Home Home - North East Melbourne Vic n Pearl Home Care Care South Yarra VIC n Pearl Home Care -Melbourne Central n Pearl Home Care North Melbourne n People First Healthcare Victoria nn Prestige Inhome Care Melbourne nn Prompt Care Home Care Packages Metropolitan VIC nn PRONIA Aged Care Services Eastern/Northern Metro Region nn PRONIA Aged Care Services Southern/Western Metro Region n rainbow care and support nn Regis Home Care Eastern Metro nn Right at Home RightCare nn Royal Freemasons Home Care nn RusCare Community Care nn Sacred Heart Local n Salvos Home Care VIC nn Samarinda Home-Based Services n Senior Helpers Southeast Melbourne n Helpers Casey nn Senior n Seniors Community Care Note: 1. Arabic, Asian, Greek, Indian

2. CALD, European, LGBTIQ, Slavic, Turkish, Ukrainian 3. Arabic, Asian, CALD, European, LGBTIQ, Latin American, NESB 4. African, Asian, Chinese, Indian, Korean

Definition of terms see page 22

Home Care Packages Levels PHONE (03)

Home Care Packages Supplement

Notes

DPS Web Advert Page ID

123 8 7067 0555 1234 8Z 1300 902 023 1234 Note 1 8ZeRg 9318 1111 1234 8ZetRg Note 2 8573 4980 1234 8ZeYRg CALD 9658 9658 234 8ZeYR 9557 0811 1234 8ZeYR 9385 9444 1234 8ZeYRg CALD 8414 6050 1234 8ZeYRg Greek, Italian 8319 7430 1234 8ZeYRg CALD, LGBTIQ 1300 064 064 1234 8ZetRg Note 3 Note 3 1300 064 064 1234 8ZeRg Note 4 9800 4433 1234 8Zetg 9495 3144 1234 8ZtR 9131 5500 1234 8Z 9484 8102 234 8Z 1300 117 147 1234 8ZeR 9569 4020 1234 8ZetRg CALD, Polish 0411 848 233 1234 8Z 0432 810 603 1234 8Zt 9939 7540 1234 8Z 0410 678 266 1234 8Z 9124 3744 1234 Z 1300 030 356 1234 8Z 9402 9533 1234 8ZeYtRg Note 5 1300 103 010 1234 8Z 1800 472 273 1234 8ZetR 8560 4444 1234 CALD, Greek 8ZeRg 9388 9998 1234 CALD, Greek 8ZeRg 0403 874 840 1234 1300 188 740 1234 8ZeYR Note 6 07 3054 1360 1234 8ZR 1800 756 091 1234 8ZeYtR 9793 0028 1234 8ZeYRg Note 7 8530 8300 1234 Dutch, Spanish 8Zeg 1300 111 227 1234 8Ze 9058 6068 1234 8Z 8524 7699 1234 8Z 9133 4056 1234 8Z 5977 6966 1234 8ZR 9070 4746

5. ATSI, African, Arabic, Asian, CALD, LGBTIQ 6. Oxygen and Enteral Feeding Supplement 7. Arabic, European, Jewish, Muslim, Polish, Russian, South Asian, Ukrainian

39059 38858 18319 22041 17917 17648 18510 18984 17590 19329 18308 17573 38425 47043 63027 16036 21697 17576 63086 63025 62144 63577 63023 63024 38676 20261 21435 22268 18396 63595 8-9 21584 22069 17651 21812 17603 17671 21723 61604 20312 22124

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These icons help you find the packages that are most suitable for you.

8

Melbourne city Eastern metro

General packages suitable for all eligible clients

Z

Packages for people with dementia

e

Packages for people who are financially or socially disadvantaged

Y

Packages for people with housing needs and at risk of homelessness

A – Z list of all approved providers who are eligible to deliver Home Care Packages in Greater Melbourne Metropolitan SERVICE PROVIDER

Home Care Packages Levels PHONE (03)

t

Packages for people who live in rural, remote or isolated areas

R

Packages for veterans

Home Care Packages Supplement

Notes

g

Cultural environment

DPS Web Advert Page ID

9499 1200 1234 Home Care 22114 nn Sequel 8Z 1300 773 174 SereneCare 61689 nn Silver Chain 1234 8ZeYR 1300 650 803 37569 nn Simply Helping Goulburn Valley 1234 8ZeR 5795 1635 21883 n Cross Care (SA, NT & VIC) Inc Home Care Victoria 1234 8Zt 1800 852 772 1234 ATSI, CALD, LGBTIQ 62801 n Southern 8Zg 1300 735 653 1234 19907 nn Spectrum 8ZeYRg CALD 1800 778 767 St Vincent's Care Home Care VIC 22001 nn Star Residential Care 1234 8Z 9763 8009 61573 nn Tender Loving Cuisine Australia Pty Ltd 1234 8 1800 801 200 13 63101 nn The CareSide 1234 8 1300 854 080 38183 nn TSC Home & Community Care 1234 8ZetR 9898 5566 1234 38303 nn United Spanish Latin American Welfare Centre Home Care Packages 8Zg Note 1 9318 2949 1234 22039 nn Uniting AgeWell Melbourne East Metro Home Care 8ZeYg 8845 1800 IFC-1 17582 n Uniting AgeWell Melbourne North West Metro Home Care 1234 8ZetR 9111 9595 CALD IFC-1 17880 n Vasey RSL Home Care 1234 8Zeg 9810 5570 17680 n Aged Care & Disability Support Services 1234 8ZeR Note 2 9359 2861 1234 21460 nn VASS 8Zeg 0450 876 088 1234 vegetarian, gluten free, low fodmap meal provider) 63754 nn Vege2go(vegan, 8 Note 3 1300 847 466 Vision Australia Home Care Package (VIC) 17632 nn VMCH Ballarat 1234 8etRg 1300 698 624 64079 nn VMCH Echuca 1234 8 1300 698 624 64083 nn VMCH Home Care Services Eastern/Northern Metro Region 1234 8 1300 698 624 1234 CALD 17666 n VMCH Home Care Services Western Metro Region 8ZeYRg 1300 698 624 1234 CALD, Maltese 18640 n VMCH Moe 8ZeRg 1300 698 624 64078 nn VMCH Shepparton 1234 8 1300 698 624 64080 nn VMCH Wangaratta 1234 8 1300 698 624 64081 nn VMCH Wantirna 1234 8 1300 698 624 64082 nn Weary Dunlop Retirement Village - Aged Care - Ryman Healthcare 1234 8 8545 1400 1234 21121 n Wintringham Home Care Packages Metropolitan VIC 8ZR 9034 4824 1234 17645 nn Woman's Way Cleaning Services Pty Ltd 8ZeYR 0413 092 769 60383 nn 1234 8 Note: 1. Asian, CALD, Chinese, Indo-Chinese, Malaysian, Singaporean, South Asian, Vietnamese 3. CALD - Priority for clients who are blind or have low vision 2. Arabic, Assyrian, CALD, Lebanese, NESB, Turkish - Includes multilingual staff

Definition of terms see page 22

32

Aged Care Guide

VICTORIA – EAST 2024

How to read the residential tables

www.AgedCareGuide.com.au

then this number is the unique identifier

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (Be le B d Boo edroom s/Place ked s) sw R Extr espit ith Ens a Se e Be uite s Pet rvices ds s on Sec Premis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran allia sitio tive Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

If you also use

Aged Care Homes/Facilities arranged

by Councils (LGAs), Suburbs and then Home/Facility Name

Notes

PHONE (03)

ABC Council

If service providers have an advertisement the page number of the advert is listed here in red.

Suburb 1234 Facility name

DPS Advertisement Web Page Reference ID

123 Sample Rd

P 91 50

1234 5678

C D TF

35 10001

There are also special notes for some service providers in black.

Home/Facility details

Home/Facility contact information

Special notes

Residential icon definitions Icons in the residential listings represent various types of services available in aged care facilities.

s W C D T F b g H

Booked Respite Beds

Extra Services

Pets on Premises

Secure Dementia Unit

Secure Garden

Specialist Palliative Care

Transition Care Beds

Culturally Specific

Retirement Living Onsite

Booked Respite Beds — Dedicated respite beds that should be booked in advance. Prior assessment by an Aged Care Assessment Service (ACAS) is required.

Specialist Palliative Care — Specialised care services for those nearing the end of their life in an aged care facility. Staff are trained in pain management and other palliative care measures.

Extra Services — A service offering a ‘higher’ standard of accommodation, including increased entertainment and food choices at an additional cost to the resident.

Transition Care Beds — A bed-based service allowing older people more time and support post-hospitalisation in a ‘non‑hospital’ environment to optimise their functional capacity.

Pets on Premises — The facility owns dogs or cats that are able to interact freely with residents. Some facilities may consider you bringing your small pets.

Culturally Specific — Care services catering to the needs of those from non-English speaking, or culturally and linguistically diverse backgrounds. Seldom exclusive, for example, all people are welcome. The home has special knowledge of the referenced culture or group.

Secure Dementia Unit — Safe and secure wing or unit of the aged care facility offering specialised care to those living with dementia.

Secure Garden — An onsite secure gated garden for residents (especially those with dementia) to enjoy for recreation or therapy.

Retirement Living Onsite — Retirement living services/village co-located on the same geographic site as the aged care facility.

Residential aged care homes Eastern Victoria

Definition of terms see page 22

33

AgedCareGuide.com.au

VICTORIA – EAST 2024

P

KNOX to MANNINGHAM

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (B e le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite d s r Pet vices s s on P r em Sec ises ure D Sec ement ure ia U G n Spe arden it cial ist P Tran allia sitio tive Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

1st time user?

See page 32

Advertisement Page Reference

DPS Web ID

KNOX Council Bayswater 3153 Clarendon Grange

40 Stud Rd

9720 2245

Polish Retirement Home

3 Percival St

9720 3575

Tabulam & Templer Homes for the Aged 31-41 Elizabeth St

8720 1333

47 47 30 29 s 118 86

Boronia 3155 151 100 s 60 25

TF TF CD TF C

D TF TF

15553

g Note 1 g H Note 2

16577

Note 3

11 16601

g g H Italian

Note 4

15714

16361 16604

Autumn Aged Care - Clovelly Cottage 16 Stewart St

1300 428 886

7 Coogee St

9428 2800

Ferntree Gardens SRS

30 Forest Rd

9752 2170

Glengollan Village

97 Underwood Rd

9758 1093

90 68 s

428 Scoresby Rd

1300 682 833

52 48

TF

g

Note 5

15564

1273 Wellington Rd

9752 9455

50 50 s

TF

g

Note 6

15561

18 Le John St

8799 2000

119 119

D TF

9760 2100

83 83

9760 2100

14 14

D TF TF

30 30 45 3 s

Boronia Residential Aged Care

Ferntree Gully 3156

Knoxfield 3180 Estia Health Knoxfield

C

P 32 CD TF

Lysterfield 3156 Isomer Aged Care

Rowville 3178 Homestyle Rowville Manor

The Basin 3154 Martin Luther Homes Aged Care 67 Mount View Rd Facility Martin Luther Homes Care Apartments 67 Mount View Rd

Upper Ferntree Gully 3156 Edward Street Nursing Home

2-6 Edward St

9753 5064

Menarock LIFE Upper Ferntree Gully VMCH Willowbrooke Aged Care Residence

14-18 Tarana Ave

1300 096 971

9A Willow Rd

1300 698 624

Arpad Aged Care

9 Garrisson Gr

9801 0855

Wantirna Views Care Community

100 Harold St

1300 842 924

Wantirna 3152

49 48 s 60 60 122

C

Wantirna South 3152 Adare Care

1405 High Street Rd

9801 7110

Arcare Knox

478 Burwood Hwy

1300 272 273

Arcare Knox - The Lodge

478 Burwood Hwy

1300 272 273

Latvian Aged Care Facility

60 Fraser Cr

9800 2977

Royal Freemasons Centennial Lodge

13 Lewis Rd

1300 176 925

VMCH Wantirna Aged Care Residence 355 Stud Rd

1300 698 624

371 Manningham Rd

1300 902 023

MannaCare Doncaster Melaleuca Lodge 383 Manningham Rd

1300 902 023

g H Hungarian

90 90 s 60 60 s

CD TF T

Note: 1. Polish, Russian, Ukrainian - Low residential care available 2. Austrian, Croatian, German, Hungarian, Latvian, Polish, Russian, Swiss, Ukrainian 3. CALD - Dementia care available 4. Italian, Maltese - Visiting allied health practitioners; mental health supported services available 5. CALD, European, Filipino, Italian, Polish

Definition of terms see page 22

TF TF

D TF TF CD TF D TF CD TF

16619

g H Note 7 g Note 8 g

119 110 28 28 54 54 s 75 60 96 96

16229

61582

TF TF TF

P 45

MANNINGHAM Council Doncaster 3108 MannaCare Cassia House

C C

g

21894

CALD - Visiting pet program

16591 16608 16576

g g

15552 IBC 16585

Note 9

20581

Dutch, German, Irish, Italian

16593 21239

g H European, Latvian

15565 16602 15969

16589 15558

6. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish 7. CALD, Eastern European, European, German - Apart from high quality nursing care, we offer on-site activities, physiotherapy, hairdressing, and much more.

8. Austrian, Eastern European, European, German, Swiss - Apart from high quality nursing care, we offer on-site activities, physiotherapy, hairdressing, and much more.

9. Chinese - Palliative care available IBC Inside Back Cover

Aged Care Guide

VICTORIA – EAST 2024

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MANNINGHAM continued to MAROONDAH

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (B e le B d Boo edroom s/Place ked s) sw R Extr espit ith Ens a Se e Be uite s Pet rvices ds s on Sec Premis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative Cult n Care Care ura Bed l Ret ly Spec s irem ific ent Livi ng O nsit e

34

Notes

1st time user?

See page 32

Advertisement Page Reference

DPS Web ID

MANNINGHAM Council continued Doncaster East 3109 13 22 78

150 150

Baptcare The Orchards Community

107 Andersons Creek Rd

Calvary Millward

31 Blackburn Rd

1800 527 272

Doncaster Manor Supported Care Home 52-54 George St

9841 7250

P 23 P 38

Donvale 3111

TF TF

C

Alexandra Gardens SRS

42 Old Warrandyte Rd

9842 9971

Bupa Donvale

296-304 Springvale Rd

1800 718 348

Greenview Aged Care

33-37 Mitcham Rd

8841 0800

On Luck Chinese Nursing Home

177-179 Tindals Rd

9844 6000

The Heights

39-41 Mitcham Rd

8841 8100

163-165 Central Rd

9259 2000

182 182 s

17 Derwent St

1800 001 717

30 8 s CD TF 107 51 WC TF

Nunawading 3131 AdventCare Whitehorse

Ringwood North 3134 Della dale Aged Care

Warrandyte Gardens Care Community 205 Warrandyte Rd

1300 842 924

Templestowe 3106 Arcare Templestowe

75 King St

1300 272 273

BlueCross Silverwood

105 Porter St

1300 133 414

Bupa Templestowe

222 Serpells Rd

1800 718 348

Charlesbrook Aged Care

1 Innisfallen Ave

9814 8200

Menarock LIFE Templestowe

81-85 Porter St

1300 096 971

Newmans on the Park

33 Newmans Rd

9814 8100

Templestowe Grove Care Community 1 Chivers Rd

1300 842 924

Templestowe Lower 3107 BlueCross Ashby Fronditha Care Lower Templestowe Residential Aged Care Greenslopes SRS

23-31 Ashford St

1300 133 414

11 Omar St

8850 5111

236 Greenslopes Dr

9852 1800

Menarock LIFE Lower Templestowe

7 Elberta Ave

1300 096 971

Mercy Place Templestowe

16 Herlihys Rd

1300 096 428

Templestowe Manor Aged Care

410-418 Thompsons Rd

9850 8877

60 60 s C T 85 TF 120 104 D TF 126 126 WCD TF

117 117 61 61 s 142 71 71 s 64 64 s 109 89 s 83 83 s

F C TF C TF D TF C TF TF TF

78 78 s

TF TF

P 40 36 50 49 52 52 s 60 60

229-239 Bayswater Rd

9729 4699

Heritage Gardens

325-329 Canterbury Rd

0408 062 460

BlueCross Tarralla

9 Jackson St

1300 133 414

Bupa Croydon

120-124 Maroondah Hwy 1800 718 348

Croydon Grove Care Community Donwood Community Aged Care Services Dorset Lodge SRS

40 Chevalier Dr

1300 842 924

11 Diana St

9845 8500

362 Dorset Rd

9722 8844

Definition of terms see page 22

Note 1

20022

Note 2

18627

C C C

TF TF TF

15669

16611 15941 Note 3

g

15967 20254

g H CALD CALD, NESB

g

15555 16590 IBC 16595 22018 OBC 16221

Note 4

g

20561 16119 16587 18661 IBC 16079 OBC 16219

g

Greek

g

CALD

17964 18305 16164 16583 21042

H

114 114 121 121

D TF D TF

16581

75 72 s 84 37 s 60

TF D TF T D TF

OBC 16073

Croydon 3136

Note: 1. 24 hour assisted care; weekly fee; no accommodation payment or in-going fees 2. Four double rooms; Registered Nurse Div 1 available and on call after hours 3. Asian, Chinese, Indo-Chinese, Indonesian, Malaysian, Singaporean, Vietnamese

21820

D

60 60

MAROONDAH Council Bayswater North 3153 Ferndale Gardens

D TF

g H Chinese, Greek, Italian H

105 105 s

P 45

15698

16592 IBC 63121

H

15557 Note 5

16165

4. Chinese, Greek, Italian, South African 5. Secure garden; transition care beds available IBC Inside Back Cover

OBC Outside Back Cover

P

MAROONDAH continued to MONASH

s W C DT F b gH

PHONE (03)

Priv ate Size ly Fun of F ded Sing acility (B e le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite d s r Pet vices s s on P r em Sec ises ure D Sec ement ure ia U G n Spe arden it cial ist P Tran allia sitio tive Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

P 40

MAROONDAH Council continued Croydon North 3136

Notes

Allbright Manor

31-35 Exeter Rd

9726 0588

Park Lane Croydon

295-299 Maroondah Hwy

9726 1100

104 104 s

TF

27-29 The Greenway

1300 096 971

47 47 s

CD TF

Gracevale Grange SRS Kirkbrae Presbyterian Homes Aged Care Margriet Manor

48 Liverpool Rd

9723 9444

794 Mount Dandenong Rd

9724 5200

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

Walmsley Aged Care

500 Greeves Dr

9726 1200

Heathmont 3135 Menarock LIFE Heathmont

35

AgedCareGuide.com.au

VICTORIA – EAST 2024

Kilsyth 3137

45 45 s 55 55 s 120

Ringwood 3134

TF CD TF CD TF TF

Advertisement Page Reference

DPS Web ID

18279

Note 1

g

18822 17970

P 45 78 78 s

1st time user?

See page 32

Note 2

16008

H Note 3

15563

g H CALD

19013

g H Note 4

16255

H Note 5

16174

H

16002

P 58

Blue Willows Residential Aged Care

74 Warrandyte Rd

9870 6655

Estia Health Ringwood

211-217 Wantirna Rd

1300 682 833

Olivet Care Ringwood

7-9 Rupert St

9131 5500

Regis Ringwood

294 Maroondah Hwy

1300 998 100

Acacia Gardens

35 Mount Dandenong Rd

9870 0982

Jasmine Lodge

56 Mount Dandenong Rd

9879 3702

RALAC Lionsbrae

29 Everard Rd

9870 7523

69 69

17 Derwent St

1800 001 717 1300 842 924

30 8 s CD TF 107 51 WC TF

770 Canterbury Rd

9873 5300

99 79 s

C

TF

16360

Grand Cedar

61-63 High Street Rd

9811 5600

75 75

61-63 High Street Rd

9428 2800

VMCH Ashwood

58 Queens Pde

1300 698 624

P 75 75 s

C C

TF TF

11 20882

Grand Cedar Aged Care

169 169 s 135 135 s 66 31

Ringwood East 3135

P 36 P 40

Ringwood North 3134 Della dale Aged Care

Warrandyte Gardens Care Community 205 Warrandyte Rd

Vermont 3133 Vermont Aged Care

MONASH Council Ashwood 3147

CD TF D TF TF

90

16090 16627 Dementia care available 8-9 16573

g CD TF

15707

Note 6

20739 15566

Note 7

g

CALD, NESB

16590 IBC 16595

11 63986

g

63581

Burwood 3125 359 Warrigal Rd

8831 0500

Royal Freemasons Elizabeth Gardens 2-8 Elizabeth St

1300 176 925

Highwood Court Aged Care

75 68 38

Clayton 3168 Bupa Clayton

12 Burton Ave

1800 718 348

155 155 s

TF TF CD TF

16117 15559 Dementia care available

19236

9548 7366 16582 1720 Dandenong Rd The Alexander Aged Care Centre 90 90 C D T F g Note 8 VMCH Corpus Christi 1300 698 624 17913 80 Clayton Rd 120 120 W TF H Aged Care Residence Note: 1. Asian, Chinese - Chinese on staff, Asian influence of food.

6. Armenian, Asian, Dutch, European, French, German, Greek, Italian, Jewish, Northern European, Singaporean, Western European 2. Secure dementia care available 7. Includes services to homeless people and/or at risk of homelessness 3. Dedicated pastoral and spiritual care staff available. Volunteer program.

Hairdresser and Men’s Shed 8. Asian, Chinese, Eastern European, European, Greek, Hindi, Indian, Indo-Chinese, Irish, Italian, LGBTIQ, Northern European, Turkish, Western European 4. CALD - Eden in Oz registered home 5. 24-hour Memory support household IBC Inside Back Cover

Definition of terms see page 22

Aged Care Guide P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs MONASH continued to WHITEHORSE

VICTORIA – EAST 2024

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (B e le B d Boo edroom s/Place ked s) sw R Extr espit ith Ens a Se e Be uite s Pet rvices ds s on Sec Premis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative Cult n Care Care ura Bed l Ret ly Spec s irem ific ent Livi ng O nsit e

36

Notes

1st time user?

See page 32

Advertisement Page Reference

DPS Web ID

MONASH Council continued Glen Waverley 3150 60 60 F 102 102 TF 52 52 TF 49 2 s CD TF 170 W D TF

Calvary The Highbury

684 Highbury Rd

1800 527 272

Campbell Place Aged Care

131-141 Coleman Pde

1300 290 597

Estia Health Glen Waverley

2B Grace St

1300 682 833

Menarock LIFE Glen Waverley

982 High Street Rd

1300 096 971

Waverley Valley Care Community

29-33 Chesterville Rd

1300 842 924

4-8 Earlstown Rd

9428 2800

46 46

BlueCross Scotchmans Creek

450 Waverley Rd

1300 133 414

Calvary The Regent

35-39 Regent St

1800 527 272

133 133 s

Oakern Lodge SRS

14 Bales St

9807 2443

BlueCross Hansworth

181 Hansworth St

1300 133 414

Royal Freemasons Monash Gardens VMCH John R Hannah Aged Care Residence

355 Wellington Rd

1300 176 925

68 Wattle Gr

1300 698 624

Oak Towers Aged Care Service

139 Atherton Rd

Hughesdale 3166 Oaklea Hall

TF

Mount Waverley 3149

Mulgrave 3170

90 90 s 97 97

16570 IBC 15709 11 16628

Note 1

g

D TF TF

OBC 19166 39073 18285 Note 2

OBC 16074 16618

74 74 s

8574 4000

134 134 s

CD TF

H

16629

23A Elizabeth St

1300 682 833

110

s

CD TF

1055 Centre Rd

1300 133 414

50 50 s

TF

Oakleigh South 3167 Wheelers Hill 3150 Cumberland View Aged Care Living - Whalley Drive Lifeview The Willows Nellie Melba Retirement Village - Aged Care - Ryman Healthcare Waverley Hill SRS Weary Dunlop Retirement Village - Aged Care - Ryman Healthcare

20234

g H Note 3 H

Oakleigh East 3166

BlueCross Oakleigh

16612

D TF TF TF

Oakleigh 3166

Estia Health Oakleigh East

P 12

38308

H H

g

15562

Greek, Italian - Secure facility 16571 OBC 21080

123-127 Whalley Dr

9795 9154

161 161

16118

171-175 Jells Rd

1800 543 384

60 60

16024

2 Collegium Ave 946-952 Ferntree Gully Rd 242 Jells Rd

WHITEHORSE Council Blackburn 3130

WCD TF C T F g Note 4 8513 1900 138 138 s D TFb H 9590 0510 P 45 g CALD 8545 1400 82 82 s CD TFb H

22321 19009 21121

P 24

18726

Covenant House SRS

181 Canterbury Rd

9878 1628

Regis Blackburn

40 Central Rd

1300 998 100

190 157

D TF

Note 5

8-9 16598

Regis Alawarra Lodge

220 Middleborough Rd

1300 998 100

220 Middleborough Rd

1300 998 100

99 99 84 50

DT D TF

g Chinese, Malaysian g H Chinese, Malaysian

8-9 19113

Regis Inala Lodge

48 Dorking Rd

1300 133 414

Uniting AgeWell Box Hill Community 75 Thames St

9843 2200

216 216 s 120 120

D TF D TF

g

Blackburn South 3130

Box Hill 3128 BlueCross Box Hill Note: 1. CALD - Dementia care available 2. Dementia care also available 3. CALD - Multicultural community

CALD

OBC 22295 IFC-1 15550

4. Chinese, Greek, Indian, LGBTIQ, Sri Lankan, Western European 5. Dedicated Deaf Wing with Auslan trained staff

IBC Inside Back Cover

Definition of terms see page 22

8-9 16599

OBC Outside Back Cover

37

AgedCareGuide.com.au

VICTORIA – EAST 2024

WHITEHORSE continued to YARRA RANGES

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (B e le B d Boo edroom s/Place ked s) sw Extr Respit ith Ens a Se e Be uite d s r Pet vices s s on P r em Sec ises ure D Sec ement ure ia U G n Spe arden it cial ist P Tran allia sitio tive Cult n Care Care ura Bed l Ret ly Spec s irem ifi ent c Livi ng O nsit e

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs

Notes

1st time user?

See page 32

Advertisement Page Reference

DPS Web ID

WHITEHORSE Council continued Burwood 3125 359 Warrigal Rd

8831 0500

Royal Freemasons Elizabeth Gardens 2-8 Elizabeth St

1300 176 925

Highwood Court Aged Care

75 68 38

TF TF

Burwood East 3151 Burwood Lodge SRS John Flynn - Aged Care - Ryman Healthcare

336 Blackburn Rd

9886 8777

P 23

4 Foundation Blvd

8849 8799

114

TFb

Forest Hill 3131

Cnr Mahoneys Rd & Northside Residential Aged Care Burwood Hwy Facility Uniting AgeWell Strathdon Community 17 Jolimont Rd

16117 15559

g

18979

Note 1

63144

8804 2732

30

9845 3111

167

401 Elgar Rd

9890 6074

P 23

mecwacare Simon Price Ctr (under construction)

13-25 Strabane Ave

8573 4812

30

AdventCare Whitehorse

163-165 Central Rd

9259 2000

182 182 s

D TF

Arcare Surrey Hills

18 Florence Rd

1300 272 273

BlueCross Broughtonlea

9-17 Broughton Rd

1300 133 414

51 51 97 97 s

F TF

OBC 15987

770 Canterbury Rd

9873 5300

99 79 s

TF

16360

BlueCross Livingstone Gardens

39 Livingstone Rd

1300 133 414

Victoria Grange Aged Care

502-514 Burwood Hwy

1300 291 015

210 210 s 104 104

D TF TFb

315 Manchester Rd

8521 7000

144 144 s

D TF

15 Emerald-Monbulk Rd

1800 543 384

60 60

Aurrum Aged Care Healesville

27 Smith St

5962 6628

Holmwood Aged Care

17-23 Lalors Rd

5962 4321

120 110 s 85 35

Monda Lodge Hostel

32-36 McGregor Ave

5969 9968

30 30

Mont Albert 3127 Mont Albert Manor

Mont Albert North 3129

C D T F g Note 2 C T F b H Note 3 NDIS clients welcome

Vermont 3133 Vermont Aged Care

Vermont South 3133

C

YARRA RANGES Council Chirnside Park 3116 Chirnside Views

Emerald 3782 Lifeview Emerald Glades

Healesville 3777

Kilsyth 3137 Gracevale Grange SRS Kirkbrae Presbyterian Homes Aged Care Margriet Manor

48 Liverpool Rd

9723 9444

794 Mount Dandenong Rd

9724 5200

722 Mount Dandenong Rd

9728 7400

Overbeek Lodge

736 Mount Dandenong Rd

9728 7450

Walmsley Aged Care

500 Greeves Dr

9726 1200

Note: 1. Chinese - Secure dementia care offered 2. CALD - Interim facility for residents with challenging behaviours associated with mental health needs 3. Additional 30 transition care beds through Eastern Health - ph: (03) 9845 3122

Definition of terms see page 22

C C C

45 45 s 55 55 s 120

16580

g H CALD

15555 21326

OBC 16624

H Pastoral services available

17811

38785

TF

g

Note 4

16428

TF TF

g g g

CALD

19899

ATSI Note 2

16588

Note 5

16008

H g H Note 6 g H CALD H Note 7

15563

P 45 78 78 s

15968

TFb

Nunawading 3131 Surrey Hills 3127

18653 IFC-1 16594

TF CD TF CD TF TF

16621

16255 19013 16174

4. Dutch, Italian, LGBTIQ, Russian, Western European 5. Secure dementia care available 6. CALD - Eden in Oz registered home 7. 24-hour Memory support household IBC Inside Back Cover OBC Outside Back Cover

Aged Care Guide

VICTORIA – EAST 2024

P

METROPOLITAN Aged Care Homes listed by Councils (LGAs) and then Suburbs YARRA RANGES continued

PHONE (03)

s W C DT F b gH

Priv ate Size ly Fun of F ded Sing acility (B e le B d Boo edroom s/Place ked s sw ith ) R e s E x tr E a Se pite Be nsuite s Pet rvices ds s on Sec Premis ure es D Sec ement ure ia U G n Spe arden it cial ist P Tran a sitio lliative Cult n Care Care ura Bed l Ret ly Spec s irem ific ent Livi ng O nsit e

38

Notes

1st time user?

See page 32 DPS Web ID

Advertisement Page Reference

YARRA RANGES Council continued Lilydale 3140 475 Swansea Rd

9739 3300

95

1273 Wellington Rd

9752 9455

50 50 s

72-76 Kerr Cres 991 Mount Dandenong Tourist Rd

1300 096 428

48 24

1300 096 428

106 106 s

BlueCross Baradine Mooroolbark Residential Aged Care Facility

15-19 Baradine Rd

1300 133 414

73A Cambridge Rd

9723 9650

72 70 s

Edward Street Nursing Home

2-6 Edward St

9753 5064

Menarock LIFE Upper Ferntree Gully VMCH Willowbrooke Aged Care Residence

14-18 Tarana Ave

1300 096 971

9A Willow Rd

1300 698 624

AdventCare Yarra Ranges

5 Woods Point Rd

5966 4400

21 Hoddle St

1300 682 833

Lilydale Aged Care

C

Lysterfield 3156 Isomer Aged Care

Montrose 3765 Mercy Place Boronia Mercy Place Montrose

Mooroolbark 3138

30 30

Yarra Junction 3797 Estia Health Yarra Valley

Note: 1. Arabic, Bengali, Fijian, Greek, Hindi, Italian, Muslim, Polish, Turkish

TF

g

CD TF D TF CD TF D TF

Regular church services

16622

Note 1

15561 16626

Pastoral care available

16023 OBC 19072

g

Note 2

18654

TF TF TF

g

CALD

16591

42 42 s

TF

g H CALD

82 82 s

CD TF

Upper Ferntree Gully 3156

Warburton 3799

TF

30 30 45 3 s 49 48 s

C C

16608 16576 16574 16575

2. CALD - Interim facility for residents with challenging behaviours associated with mental health needs; Visting pet program IBC Inside Back Cover OBC Outside Back Cover

PHONE (03)

Advert Page

DPS Web ID

Products & Services

ACA PrimeCare Financial Planning

1300 853 875

21

38141

Mercy Health

1300 478 776

37284

Active Community Group

8820 0000

16-17

61989

VMCH Carers Supp Serv (Eastern Metro)

1300 698 624

37853

Calvary Home Care - Metro Melbourne

1800 527 272

16056

VMCH Short Term Restorative Care

1300 698 624

COTA Holidays

1300 150 050

37983

Well Placed Care

03 9070 8171

COTA Membership

1300 140 050

37463

ASSISTIVE TECHNOLOGY

Joseph Palmer & Sons Aged Care Advisers VIC

9601 6847

37608

24/7 Personal Alarm Serv - MePACS

1800 685 329

Mercy Health

1300 478 776

37284

Active Community Group

8820 0000

moveU

0411 757 185

37229

Calvary Home Maint & Modifications

1300 660 022

37128

Real Estate Care Service

1300 759 709

37050

Silverchain Private Care

1300 771 872

63335

VitalCALL

1300 360 808

63095

VitalCALL

1300 360 808

63095

VMCH Carers Supp Serv (Eastern Metro)

1300 698 624

37853

CASE MANAGEMENT

62250

Active Community Group

8820 0000

38111

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Dementia Support Australia

1800 699 799

37235

61989

Mercy Health

1300 478 776

37284

Products & Services

PHONE (03)

DPS Web ID

ASSESSMENTS CONTINUED

ADVOCACY AND INFORMATION

We Plan - Advocacy

8526 8961

Well Placed Care

03 9070 8171

5

ASSESSMENTS Active Community Group

8820 0000

Calvary Home Care - Metro Melbourne

1800 527 272

16056

VMCH Carers Supp Serv (Eastern Metro)

1300 698 624

Dementia Support Australia

1800 699 799

37235

Well Placed Care

03 9070 8171

Definition of terms see page 22

Advert Page

16-17

38056 5

38111 37143

16-17

16-17

61989

61989

37853 5

38111

Products & Services

39

AgedCareGuide.com.au

VICTORIA – EAST 2024

PHONE (03)

Advert Page

DPS Web ID

DEMENTIA ADVISORS

Products & Services

PHONE (03)

Advert Page

DPS Web ID

16-17

61989

MEDICATION MANAGEMENT

Active Community Group

8820 0000

61989

Active Community Group

8820 0000

Calvary Home Care - Metro Melbourne

1800 527 272

16-17

16056

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Dementia Support Australia

1800 699 799

37235

Mercy Health Com'ty Nursing Service

1300 478 776

37857

Lifeview RC Diversity & Inclusion

1800 543 384

38040

MOBILITY AND EQUIPMENT

Well Placed Care

03 9070 8171

38111

Active Community Group

8820 0000

Calvary Home Maint & Modifications

1300 660 022

37128

61989

Independence Australia

1300 788 855

62148

1300 771 872

63335

5

EDUCATION AND TRAINING Active Community Group

8820 0000

16-17

Omni-Care Training

9484 8102

38106

Silverchain Private Care

VitalCALL

1300 360 808

63095

PLACEMENT CONSULTANTS

We Plan - Advocacy

8526 8961

62250

ACA PrimeCare Financial Planning

1300 853 875

Joseph Palmer & Sons Aged Care Advisers VIC

9601 6847

END OF LIFE Active Community Group

8820 0000

16-17

61989

moveU

0411 757 185

Well Placed Care

03 9070 8171

5

38111

Well Placed Care

03 9070 8171

FINANCIAL SERVICES

16-17

21

61989

38141 37608 37229

5

38111

REAL ESTATE AND MOVING

ACA PrimeCare Financial Planning

1300 853 875

21

38141

Real Estate Care Service

Active Community Group

8820 0000

16-17

61989

SAFETY AND SECURITY

COTA Insurance

1300 130 050

37982

24/7 Personal Alarm Serv - MePACS

1800 685 329

Joseph Palmer & Sons Aged Care Advisers VIC

9601 6847

37608

Active Community Group

8820 0000

Moneyplan Australia

9374 1133

37543

Calvary Home Maint & Modifications

1300 660 022

37128

Murfield Financial Services

5224 2700

37844

Silverchain Private Care

1300 771 872

63335

Nixon Financial Services

1300 930 084

38055

VitalCALL

1300 360 808

63095

OzPlan Financial Services

9078 6454

38041

SKIN AND WOUND CARE

Real Estate Care Service

1300 759 709

37050

Active Community Group

8820 0000

We Plan - Centrelink and Aged Care Specialist

8526 8961

39055

Benetas In Home Nursing & Support

1300 236 382

37866

Well Placed Care

03 9070 8171

38111

Calvary Home Care - Metro Melbourne

1800 527 272

16056

Independence Australia

1300 788 855

62148

37143

Mercy Health Com'ty Nursing Service

1300 478 776

37857

61989

Silverchain Private Care

1300 771 872

63335

5

HEALTHCARE/ PATIENT EQUIPMENT 24/7 Personal Alarm Serv - MePACS

1800 685 329

Active Community Group

8820 0000

Calvary Community Care - Metro Melbourne

1800 527 272

16056

VISITORS AND VOLUNTEERS

Independence Australia

1300 788 855

62148

Active Community Group

8820 0000

Silverchain Private Care

1300 771 872

63335

CO.AS.IT. Visitation Prog & Com'ty Visitors Scheme

0481 603 705

Definition of terms see page 22

16-17

37050

1300 759 709

37143 16-17

16-17

16-17

61989

61989

61989 21747

40

Aged Care Guide

Definitions of terms Accommodation payment – An amount payable on entry to an aged care home. Payment amounts can vary between aged care homes and are set depending on the accommodation type and features of the home.

Aged Care Assessment Services (ACAS) – Assess and approve older people for Australian Government‑subsidised aged care services.

Assessment – A face-to-face assessment with a member of an ACAS to review whether someone is eligible to enter a government-funded aged care home.

VICTORIA – EAST 2024

Department of Veterans’ Affairs (DVA) – Supports older Australians who served Australia and their widow/widowers and families.

Income and means test – Calculates how much you will need to pay your aged care provider, based on your current income and assets.

My Aged Care – Australian Government aged care services portal and contact centre.

NESB – Non-English speaking background. Used to indicate services cater for people who speak other languages.

ATSI – Aboriginal and Torres Strait Islander. Used to indicate services that cater to ATSI people.

Placement consultant – A professional who assists clients in finding an aged care home that fits their needs and wishes.

CALD – Cultural and linguistically diverse. Used to indicate services cater for people of different backgrounds.

RAD/DAP combination – This includes both partial lump sum and daily payments for aged care accommodation.

Care plan – Developed by the service providing your care and outlines care needs and instructions on how these needs will be met.

Referral code – If approved for government-funded aged care, you will receive a confirmation letter with your referral code, which needs to be provided to your chosen aged care facility.

Carer Gateway – This online resource and helpline provides support by linking carers to information, counselling, respite and other services.

CHSP funded – An in-home or centre-based care service funded by the Commonwealth Home Support Programme government initiative.

Consumer-directed care (CDC) – Allows you to control the types of care you access, how it is delivered and who provides that care. All Home Care Packages are delivered on a CDC basis.

Daily accommodation payment (DAP) – This is a daily payment to a government-funded aged care facility, paid periodically i.e. monthly. This is not a refundable payment.

Daily fee – A daily charge, in addition to the accommodation payment, payable by all residents. It contributes towards daily living expenses, like meals, cleaning, laundry and assistance with daily living.

Refundable accommodation deposit (RAD) – This is paid as a lump sum when entering a governmentfunded aged care facility and refunded, minus agreed deductions, when leaving the facility.

Regional Assessment Service (RAS) – In-home assessments of new and existing clients/carers for CHSP services.

Respite care – Services provided so a client or their carer can take a break from their daily routine.

Supported and assisted living (SL) – Supported and assisted living communities offer accommodation and care to residents on a fee-for-service basis without government funding.

Supported Residential Services (SRS) – Privately run aged care facility that provides similar accommodation and care to that of a government‑funded facility, but without the funding support.

Ageing is living At Opal HealthCare, we provide high quality residential care for older people. We believe care should be: Deeply personal and tailored to you.

Respectful of your privacy and dignity.

Holistic in approach and caring for your well being.

Centred within a warm environment that builds and nourishes connections with your loved ones.

Supporting you to enjoy what you love.

Talk with us to find out more.

Scan the QR code, call 1300 437 527 or visit opalhealthcare.com.au