Guide
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How to use the Aged Care Guide
The articles up to page 75 will help you become better informed about aged care, community care and retirement living.
The Aged Care Guide also includes a comprehensive directory of residential aged care homes (see pages 81 –85); retirement accommodation (see page 86); home care packages (see pages 88 –89); and facilities or services specific to your cultural background (see page 90).
How do I find what I’m looking for?
There are a number of ways you can use the Aged Care Guide in order to find aged care homes, retirement accommodation, home care packages, products or services.
The index on page 96 can help you to find the main information topics in the book and can direct you to the different directory tables for aged care homes, retirement villages, in home care options or product/services in the back of the Guide. Each Council District (also known as a Local Government Area or LGA) on the referenced page includes a list of suburbs with homes or villages in each suburb listed in alphabetical order.
You will find some retirement accommodation listed within the residential directory where they are co‑located on the same geographical site as the aged care home.
Locality search: If you know the Council District, suburb or town, then use the cross reference index on page 78. Each of these lists are in alphabetical order and you can then refer to the page referenced. Cultural search: If you are of non-English speaking background, or prefer to find a home or service specific to your cultural needs, refer to the multicultural listings on page 90.
Searching for other services . . .
If you are looking for In Home Care Services, Centre Based Care, Day Therapy Centres or other Products and Services, you can find this in grid form in the directory section (pages 91 –94).
Visit AgedCareGuide.com.au for a complete list of services available near you. AgedCareGuide.com.au
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The following table is a guide only. The information should not be interpreted that these homes are exclusive to the noted cultural group nor the only homes that offer quality services to these cultural groups. All aged care homes should care for all people regardless of sexuality, race or religious characteristics. The homes listed below have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group. Cultural Group CALD
Aged Care Home Name Glenview Community Services
CALD
Mary's Grange (Southern Cross Care)
Taroona 6227 7000 15465
Cultural Group CALD
Aged Care Home Name Southern Cross Care Mount Esk
CALD
Southern Cross Care Sandown Apartments
Northern
Currie
FLINDERS
PHONE DPS Web ID (03) St Leonards 6339 1205 15503
Sandy Bay 6216 7100 15477
Southern Cross Care Ainslie House
Low Head 6382 1477 15432
CALD
Southern Cross Care Yaraandoo
Somerset 6435 1010 15436
CALD
Southern Cross Care Glenara Lakes
Youngtown 6343 6777 15446
LGBTIQ
Glenview Community Services
Glenorchy 6277 8800 15512
CALD
Southern Cross Care Guilford Young Grove
Stanley Smithton
Sandy Bay 6225 1025 15511
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BURNIE
PO ON
CENTRAL COAST
Exeter
WEST TAMAR
St Helens
LAUNCESTON
KENTISH
BREAK O‘DAY
Launceston Deloraine
Table of Home Care Package (HCP) providers offering culturally appropriate services
DORSET Scottsdale
LATROBE Sheffield
WARATAH-WYNYARD
Bridport
GEORGE TOWN
DEV
Bu
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ng
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The following table is a guide only. The information should not be interpreted that these Home Care Packages are exclusive to the noted cultural group nor the only packages that offer quality services to these cultural groups. All Home Care Packages are tailored to care for all people regardless of sexuality, race or religious characteristics. The service providers of these Home Care Packages, listed below, have specifically indicated to DPS that they have specific training, expertise, funding or heightened understanding of the special needs of the cultural group.
rst
Pe
CIRCULAR HEAD
Guide
Culturally appropriate Home Care Packages
Longford
MEANDER VALLEY
Poatina
Fingal
NORTHERN MIDLANDS Bicheno
Zeehan
Campbell Town Ross Queenstown
UALI DPSEst.Q1999
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Retirement Living
DPS Web ID 17559
Cultural Group CALD
Service Provider Southern Cross Care Home Care South
6146 1850
DPS Web ID 17548
6295 0004
17550
CALD
The Parkside Foundation Home Care Packages
6243 6044
17547
ATSI
Uniting AgeWell North Western Tasmania Home Care 6715 7000 17554
CALD
Uniting AgeWell Southern Tasmania Home Care
6289 8800
17528
PHONE (03)
PHONE (03)
Bhutanese
Community Care TASMANIA
1300 722 400 17525
Filipino
Glenview Home Care
6277 8800
17533
CALD
Bolton Clarke Southern TAS At Home Support
1300 665 444 21170
Italian
Southern Cross Care Home Care South
6146 1850
17548
CALD
Community Care TASMANIA
1300 722 400 17525
LGBTIQ
Care Forward Home Care Packages North West
CALD
Glenview Home Care
6277 8800
17533
LGBTIQ
Glenview Home Care
CALD
Mary's Grange Home Care (Southern Cross Care)
6146 1850
17539
NESB
Community Care TASMANIA
CALD
Migrant Resource Centre Home Care
6221 0999
17545
Polish
Glenview Home Care
6277 8800
17533
CALD
South Eastern Community Care - Home Care Packages 6269 1200
17551
Polish
South Eastern Community Care - Home Care Packages 6269 1200
17551
CALD
Southern Cross Care Home Care North West
17558
6435 0340
1300 364 876 20955 6277 8800
Strahan
Swansea
CENTRAL HIGHLANDS Oatlands Bothwell
@TalkingAgedCare
ATSI Aboriginal, Torres Strait Islander CALD Culturally and Linguistically Diverse DVA Department of Veterans' Affairs LGBTIQ Lesbian, Gay, Bisexual, Transgender, Intersex and Questioning NESB Non English Speaking Background VHC Veterans' Home Care
SOUTHERN MIDLANDS
Ouse
Kempton
Hamilton
Triabunna Orford
BRIGHTON
Maydena
New Norfolk
DERWENT VALLEY
17533
1300 722 400 17525
SORELL CLARENCE
HOBART
Dunalley
Kingston Huonville
Geeveston
TASMAN Cygnet
KINGBOROUGH
Nubeena
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HUON VALLEY Dover
/ TalkingAgedCare |
GLAMORGANSPRING BAY
WEST COAST
RCH Y
6272 3511
SETAC Community Care
NO
Residential Care
Service Provider Karadi Aboriginal Corporation Aged Care
ATSI
GLE
Home Care
Cultural Group ATSI
Scamander
Westbury
Rosebery
Abbreviations...............................................................................................................95 Aboriginal and Torres Strait Islander (ATSI) ................................................54 Advocacy.........................................................................................................................69 Aged Care Assessment Team (ACAT) ...............................................................35 Appeal .........................................................................................................................35 Assessment ..............................................................................................................35 Referral code ...........................................................................................................35 Regions .......................................................................................................................78 Aged care explained...............................................................................................6-7 Aged care homes .............................................................................................. 39 - 42 Accommodation payments .............................................................................44 Accreditation and certification......................................................................40 Basic Daily Fees ......................................................................................................43 Complaints................................................................................................................42 Costs .................................................................................................................... 43 - 44 Cultural services.....................................................................................................55 Directory listings ...........................................................................................80 -85 Extra services...........................................................................................................52 Homes and their services ........................................................................ 39 - 40 How much will I pay............................................................................................44 Payment Options ..................................................................................................46 Quality standards..................................................................................................42 RAD & DAP ................................................................................................................46 Where do I start .....................................................................................................39 Applying to a home..................................................................................................47 Vacancy...............................................................................................................47- 48 Waitlist........................................................................................................................47 Assessments .........................................................................................................34 -35 Care leavers ...................................................................................................................54 Carer support ...............................................................................................................75 Counselling services ............................................................................................75 Support groups ......................................................................................................75 Support lines ...........................................................................................................75 Centre Based Care Services...................................................................................27 Directory listings ...................................................................................................93 Commonwealth Home Support Programme (CHSP) .................... 12-15 Am I eligible? ..........................................................................................................14 Directory listings ........................................................................................... 91-92 Types of services provided .......................................................................13 -14 Urgent needs ...........................................................................................................14 What is CHSP? .........................................................................................................13 Who is CHSP for? ...................................................................................................14 Who pays for CHSP services?..........................................................................15 Community Visitors Scheme........................................................................ 31-32 Consumer Directed Care.........................................................................................12 Costs for residential care................................................................................43- 44 Culturally and Linguistically Diverse (CALD) people..............................54 Directory listings ..................................................................................................90 Daily living in a nursing home ...................................................................50 -51
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Whitemark
Southern
Grassy
96
Index
North Western
W
CALD
PHONE DPS Web ID (03) Glenorchy 6277 8800 15512
79
This map provides you with a geographical reference to the LGA areas in Tasmania. KING ISLAND
rd
TASMANIA 2020
We’ll guide you to the right choice
Guide
90
Culturally appropriate Aged Care Homes Table of aged care homes/residential care facilities offering culturally appropriate services
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Guide
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DPS GUIDE TO
Ul
How to use the Aged Care Guide
The information featured in the Aged Care Guide Tasmania 2020 will inform you on a number of considerations when choosing accommodation and care options.
Alonnah
Abbreviations See page 95
Guide Day Therapy Centres.................................................................................................28 Directory listings ...................................................................................................92 Deciding on a home .................................................................................................48 Definition of often used terms ...........................................................................76 Dementia support ..................................................................................... 70, 72-73 Changed behaviours ................................................................................... 72-73 Dementia and aged care ..................................................................................70 Specialised support .............................................................................................73 Where can I get help?.................................................................................70, 72 Directory index............................................................................................................77 Aged care home listings ...........................................................................80 -85 Centre Based Care listings................................................................................93 Council reference index .....................................................................................78 Culturally appropriate homes and services ...........................................90 Day Therapy Centres listings...........................................................................92 Home Care Packages listings..................................................................86 -89 In home care provider listings ...............................................................91- 92 Local Government Area (LGA) reference index ....................................78 Organisation & business index......................................................................95 Products & services listings.............................................................................94 Retirement accommodation listings .........................................................86 Suburb reference index .....................................................................................78 Town reference index .........................................................................................78 Disability.........................................................................................................................54 End of life .......................................................................................................................74 Family and friends................................................................................................74 Palliative care in a nursing home ................................................................74 Residents with dementia .................................................................................74 Services to help at home ..................................................................................74 Financial advice ................................................................................................. 66 - 67 Financial counselling ..........................................................................................67 How an expert can help ....................................................................................66 Important questions to ask.............................................................................67 Paying for your care.............................................................................................66 Financially disadvantaged....................................................................................54 Home Care flow chart..............................................................................................10 Home Care Packages........................................................................................16 -25 Approved providers .............................................................................................17 Are you eligible? ....................................................................................................21 Care Agreement .....................................................................................................22 Cost ...............................................................................................................................22 Directory listings ...........................................................................................87- 89 Exit fees ..............................................................................................................16 -17 How much you will pay .............................................................................24 -25 Priority ........................................................................................................................16 Quality and complaints .....................................................................................25 Services not provided .................................................................................20 -21 Services provided..................................................................................................20 Types of packages ........................................................................................17, 20 Homeless ........................................................................................................................54 How to use the DPS Guide .......................................................................................4
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LGBTIQ ..............................................................................................................................54 Mobility ................................................................................................................... 32-33 Improve access ............................................................................................... 32-33 Safety at home ............................................................................................... 32-33 Mobility aids ............................................................................................................33 Independent Living Centres ...........................................................................33 Moving into a home.........................................................................................49 -50 What can you bring .....................................................................................49 -50 Making the transition ........................................................................................50 My Aged Care ..................................................................................................................8 Placement consultants ...................................................................................63- 65 Case management ...............................................................................................65 Choosing a placement consultant...................................................... 64 - 65 How a placement consultant can help .....................................................63 Negotiate and advocate for you ...................................................................64 Resolving family disputes ................................................................................65 Private home care......................................................................................................26 Regional Assessment Service (RAS)................................................................34 Assessment ..............................................................................................................34 Referrals .....................................................................................................................34 Regaining your independence ...........................................................................30 Retirement living.............................................................................................. 58 - 60 Choosing a village ................................................................................................62 Departure/exit fee................................................................................................60 Deposit or entry contribution ........................................................................59 Directory listings ...................................................................................................86 Fees and charges ...................................................................................................59 Finding the right village ...........................................................................60, 62 Life in a village .......................................................................................................62 Ownership.................................................................................................................59 Types of villages.............................................................................................58 -59 Vacating .....................................................................................................................60 Residential Care flow chart ..................................................................................38 Respite ...................................................................................................................29, 53 At home......................................................................................................................29 Centre Based Respite Care ...............................................................................29 Cost .......................................................................................................................29, 53 Eligibility....................................................................................................................29 Residential respite................................................................................................53 Restorative care ..........................................................................................................31 Rural & Regional clients.........................................................................................54 Short term Restorative Care ................................................................................31 Special needs groups ...............................................................................................54 Transition Care.............................................................................................................30 Supported Living ...............................................................................................56 -57 Care Communities ................................................................................................56 Choosing a community .....................................................................................57 Useful phone numbers ..............................................................................................7 Veterans ..........................................................................................................................54 Veterans' support .................................................................................................28
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