City of Downey – Outreach & Engagement
July 2025
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Client Interactions Clients Enrolled Positive Exits
Services
(Case Management, Transportation, Documentation, Medical/Mental Health Treatment, etc.)
Document-Ready Clients
(This process takes about 3-6 months on average to gather ID and Social Security cards, birth certificates, and medical documentation
(City Net partners with outside agencies to connect clients with specific care requirements 19
Case management and referrals
SUCCESS STORY
Case managers received a call from a pastor regarding an individual experiencing homelessness who had previously lived in Downey and wanted to find a shelter in the city Case managers could not reserve a bed at The Salvation Army Bell Shelter, and other shelters in the area had similar limited availability Due to the client's circumstances, case managers collaborated to place the client at a hotel in Norwalk until a bed became available at the Bell Shelter (continued on page 3)
Teams focused outreach along Firestone Boulevard after receiving several calls for assistance in multiple hotspots, particularly around Imperial Highway. Since this area is typically busy daily, case managers focused efforts on connecting with potential clients along the boulevard and cross streets, setting up information booths to encourage individuals to seek out assistance.
SUCCESS STORIES
• (Continued from page 1) For the remainder of the month, the client met with case managers to apply for government benefits, enroll in mental health services, and obtain new clothes and hygiene items. At the very end of the month, the client was moved off the waitlist when a bed became available at the Bell Shelter, and her case managers took the opportunity to reserve it for her.
• Case Managers have been working with an older gentleman for the past three months to help him get document-ready for permanent housing. In the past, the client had worked with City Net to enter a residential faith-based program, but the home was a poor fit for him, and he exited the program soon after Since leaving the facility, he lost all the vital documents that he had been working to obtain and had to start over with his progress. Right away, case managers helped the client obtain an ID card and a Direct Express But a major concern was living on the street while waiting to become document-ready, as the client found that his age increased his potential health risks. After case managers filled out a referral to the Salvation Army, they were able to get him into shelter within a week Thereafter, the client continued working with his case manager to ensure that his intake went smoothly and his new ID was delivered to him so that he could continue gathering his reissued documents.
Positive exits indicate clients moved off the streets or out of shelter into a more stable living situation.
Temporary housing includes rehabilitation programs, institutional care facilities, and all transitional housing placements.
Permanently housed clients rent a private residence where they may receive ongoing subsidies or have moved into a residence with family or friends permanently.
